4 Helpful Votes
Sail Date: April 2019
This was to be the cruise of a lifetime. A chance for my wife to visit some of the many places I had visited while on business travel. Titled by Oceania “Museums to Mosaics” We called it the “Cruise from Hell” along with some ... Read More
This was to be the cruise of a lifetime. A chance for my wife to visit some of the many places I had visited while on business travel. Titled by Oceania “Museums to Mosaics” We called it the “Cruise from Hell” along with some other long time (29 Oceania cruises) cruisers. Things stated going downhill at our second port – Halifax. It was very cold and started snowing as were leaving the port. The next morning there was over a foot of snow on the swimming pool and deck. Many of the crew members had never seen snow and found it fascinating. The visit to St Johns, Newfoundland was canceled due to stormy weather. My wife had lived in Newfoundland 50 years ago and was anxious to see how it had changed over the years. All in all it was a very disappointing start to the cruise. Crossing the Atlantic in the heavy seas for five days did get many people quite queasy, which led to distributing barf bags by the elevators. It was rough enough that safety belts for the beds would have been appreciated. People had to hold on to the railings and walls to go along the corridors to keep from falling. When we arrived in Cork, Ireland the wind was very strong with sideways rain and very cold. Fortunately the Jameson Distillery tour was indoors. The visit to Dublin for the next day was canceled due to heavy seas and gale force winds so we spent the day in our cabin in Cork. The next disappointment was arriving in London/South Hampton on Good Friday. I had really wanted my wife to at least have a brief visit in London. This meant there was to be no visit after planning on it for a year and half (since we had booked the trip). We were not informed of the no London tours until I asked the Destination Services manager when we were going to be able to select them on the cruise. We had asked out travel agent prior to the trip when we were going to be able to schedule a London tour (like all the others we preselected) but were told we had to wait until we got on the ship. Then we then proceeded to visit Bordeaux on Easter Monday, which is a celebrated holiday in France, with practically everything closed. The next stop in Biarritz was canceled due to heavy seas in the Bay of Biscay (that precluded using tenders to disembark). I guess Oceania is not aware that the Bay of Biscay is notorious for rough seas. The last straw was visiting Malaga on May Day, May 1st – another holiday with the shops closed. The tour was supposed to be easy – the guide had very poor English skills and appeared to be trying out for the Olympic speed walking team. My wife had to sit down and wait for the tour to return with no available free rest rooms. To Summarize: Cruise Length 28 days Sea days 8 scheduled (11 total) Missed ports 3 total Stop not available due holiday 1 (London) Ports limited due to holiday 3 I understand that Oceania does not control the weather. However, they do control the scheduling. In previous years the “repositioning cruise” had been scheduled in May. If the cruise had been scheduled just a week later, Good Friday would have been at sea, Easter would have been in Cork and London would have been available for a visit. I had expected that Oceania would take holidays into account when scheduling trips and try to optimize passenger enjoyment. I guess I was wrong. The message this sends is that passenger satisfaction is a sorry second to revenue maximization. Oceania does many things quite well. The food is good albeit somewhat uneven in the specialty restaurants. The desserts in the Grand dining Room are superb and the crew members we interacted with were well trained, friendly and courteous. The entertainment was much better than previous cruises and the comedian (Martin Beaumont) was terrific in both his shows. We paid over $30,000 for what we consider a $15,000 cruise at best. I had hoped Oceania would have reached out to people who had done the 28 day cruise but after 2 ½ weeks we have heard nothing from Oceania. Never again do we plan cruising on Oceania or any of its’ related lines. Postscript: We did complain to Oceania thru our travel agent and received a very disappointing self serving reply offering a $600 total ship credit on another cruise. Read Less
5 Helpful Votes
Sail Date: May 2018
Travel agent recommended and literature posted to our home looked good so we booked the cruise $26,000 AUD ....TOTAL RIP-OFF Food constantly served tepid and unappetising. Constantly returning food as not acceptable Bed mattress ... Read More
Travel agent recommended and literature posted to our home looked good so we booked the cruise $26,000 AUD ....TOTAL RIP-OFF Food constantly served tepid and unappetising. Constantly returning food as not acceptable Bed mattress was burst and I had to sleep on the small double seater until they finally replaced it (approx 12-14 days) Argumentative security personnel, they issued new keycards halfway through the cruise , we got them AFTER we had left for the day. They were placed in our room.... Food in most meal areas dried out under heat lamps. I wouldn’t recommend this cruise to my worst enemy Ended up eating off the ship ( at addition expense) to be sure of HOT food. We want the only ones very disappointing with the food, many others expressed their concerns Wrote to the company but got the usual corporate fob off and a pathetic offer of $300 AUD credit to another cruise. To,d them, politely to “shove it” Will never go with them again..... Read Less
19 Helpful Votes
Sail Date: July 2017
We have cruised with Oceania several times over the past several years and it is apparent that Oceania is in decline as an organization. We just competed two cruises on the Marina (Norway and British Isles), and though there are lots of ... Read More
We have cruised with Oceania several times over the past several years and it is apparent that Oceania is in decline as an organization. We just competed two cruises on the Marina (Norway and British Isles), and though there are lots of good staff on the Marina, there seem to be corporate decisions that are having a strongly negative impact on the service we received lately. First, there were numerous situations for which there were not enough staff to handle things, in restaurant/wine staff, housekeeping staff, and security staff. Individual Marina staff members were wonderful, but when you don't have enough security staff assigned to the gangways during a time period when lots of passengers are coming from excursions and heading to excursions, you end up with serious bottlenecks. Also, I don't know how many times we had to wait for a wine steward to come to our table to take our order, while the first course of food was being brought to the table. We'd look around the room and see only one wine steward trying to serve the entire specialty restaurant. Oceania is not providing sufficient staff for the cruises anymore. The wine lists are a scam. We repeatedly were given a wine of newer vintage, even though the wine list said they had an older one, with sometimes as much as five years in difference. Yet, the wine list only listed the older vintage and the newer wine was sold at the same price as the older with no notification about this difference in vintage. This is a serious problem, given the partnership between La Reserve and Wine Spectator. Also, La Reserve has gotten stale, in their menus and service. The staff didn't seem all that interested in our experience this last time on the Marina, and the food was pedestrian. We no longer purchase the Oceania excursions, because they are wildly overpriced and have not been very good lately. We booked private tours on this last trip, and that worked fine. Finally, we sent an email to Oceania Guest Services regarding various issues about our cruise, as soon as we got back from the cruise. Two weeks later, we have yet to receive even an acknowledgement of our email. They simply are not interested in customer service anymore. It is very unlikely that we will use Oceania again. It seems that getting bought up by Norwegian made some major changes to the corporate philosophy, and Oceania is now into pinching pennies, rather than striving for better customer service. Read Less
44 Helpful Votes
Sail Date: June 2016
My wife and I have cruised on over 10 different lines. This was a Special Anniversary Cruise. We spent Three days in London touring prior to Embarkation in South Hampton. Embarkation was a disaster. We had booked back to back cruises- ... Read More
My wife and I have cruised on over 10 different lines. This was a Special Anniversary Cruise. We spent Three days in London touring prior to Embarkation in South Hampton. Embarkation was a disaster. We had booked back to back cruises- Folklore and Fairytails - 19 days total cruise. All 136 people, 68 State Rooms whom booked the Folklore and Fairytails back to back, had the same experience. Oceania lost all our booking information. When we showed them our confirmations, they would NOT accept them. We couldn't board the ship in South Hampton for approx 3 to 4 hours. Oceania had lost our entire bookings. No one from the ship came to explain the problem, nor offered water or food or chairs, Totally ignored by Oceana staff. Upon finally boarding we found out that all of our Shore excursions, restaurant reservations were all lost. Oceana Staff would not accept the fact of the written confirmation proof of our booking and paid shore excursions. Staff at Destination services was Rude, Unapologetic & made it clear THEY DID NOT CARE. We had to fight to get anything from the Reservations Desk & Destination Services. We were to receive champagne in our suite. Upon arriving at our suite, the champagne was warm, the ice melted, the room was being made up. It took four days to begin to get information regarding our tours, mean time the destinations services booked other people into our tour slots. We then had to argue more that we had booked the excursions prior, before the Crew begrudgingly acknowledged the error and said "OK, you can go". Attitudes were surley, rude, arrogant. Managers were always unavailable. Oceania offered $75.00 ships credit each person with a half-hearted at letter of apology. Credit for lost Shore excursions took 12 days to get the ships dollars offered converted into US Dollars which we were charged when we booked. Fought Oceania to return monies owed in actual US Dollars. Most Shore Excursions were Fair to Good, but not exemplary. Internet Services worked 50 percent of the time at best. Continuous problems, Few Real Solutions. SHORE EXCURSIONS: We went to : Paris, France OK but hurried, Bruges, Belgium Cancelled by Oceania - fought to get money back, NO Reason for Cancellation. Antwerpe, Belgium, Good Tour, informative. Amsterdam, Netherlands, Fair Tour, Not outstanding, Guide went thru the motions. Hamburg, Germany, Good Tour, Informative, Colorful, Fair Guide. Kristianstand, Norway, Good Tour & Guide. Oslo, Norway Another Good Tour So-So Guide. Gothenburg, Sweden, Very Good Tour and seemingly interested Guide. 2 days in Copenhagen, Denmark, No Tours Available for Back to Back Cruisers, Oceania Dropped the Ball again. Not even helpful with information as to what to do or see on your own, Getting around town or anything. Helsingborg, Sweden, Not outstanding, Guide went thru the motions, Berlin, Germany, Good Tour, and Informative, Engaging Guide. Riga, Latvia, Another Good Tour, So-So Guide, Tallinn, Estonia, Tours were Poor at Best, watching movies of sites was not what I expected. Poor. 2 Days in St. Petersburg, Russia, Sites were interesting, Guide was Helpful, but Bus Driver was Rude and Uncooperative. While In St Petersburg, Russia, we went to the Ballet at the Hermitage. High School Students performance at best. Nice performance of Swan Lake, but NOT Real Ballet. Helsinki, Finland, Beautiful Sights, So-So Guide, More going thru the motions. Score out of 1 to 10, 4.5 at best, Stockholm, Sweden, Disembarkation, Spent One Night at a Hotel which Oceania offered, was Utter Chaos. Six Buses at one time, Luggage all over the Place, Oceania must Own part of the Hotel. Not Co-ordinated by Oceania at all. 300 people in the lobby at one time. Absolute Bedlam. More reasons NOT TO CHOOSE TO SAIL WITH Oceania. Your Dollar Spends better with other Cruise lines. Who also treat you like a Customer ! ! Crystal Cruises is far Superior in every way. I would be hard pressed to openly sail with Oceania again. They owe me for a 19 day FAILED CRUISE. NOT WORTH THE MONEY ! ! Read Less
9 Helpful Votes
Sail Date: April 2015
We'd heard great things about the food on Oceania. Of course we'd also heard there was nothing to do on the ship(quite true). But let's get back to the selling point -- the food. Well maybe it would have been better if ... Read More
We'd heard great things about the food on Oceania. Of course we'd also heard there was nothing to do on the ship(quite true). But let's get back to the selling point -- the food. Well maybe it would have been better if they hadn't gotten to the Noro Virus, or as they preferred to describe it, a gastro-intestional virus stiking more than 2% of the passengers. Because once they got the sickness bye bye to snacks. Bye bye to carpaccio or raw fish. Bye bye to medium rare steak. But even before that, the food in the Grand Dining Room was certainly no better than the food on any other ship. And the specialty dining rooms never seemed to be available when we tried to book an additional night(you get four. Some people got another thirteen or so. We didn't). We didn't despite being in concierge and on that note, worst concierge ever. Don't spend the money for that. I found most of the crew pleasant and accommodating, but the conciergess, Tom and Javier, you know who you are, were a lot of talk and no follow-through. Also worst embarkation ever. Twenty-five minutes and the ship cards had the wrong photos on them: the credit card was wrong: the lunch arrived two hours after the ship sailed. And, oh, yes, because we were in concierge level we had priority delivery. Read Less
2 Helpful Votes
Sail Date: August 2013
It all started on the wrong foot. On the morning of our starting flight, which had been arranged by Oceania, we found it was delayed. Panic set in about meeting our connecting flight and arriving at the embarkation dock on time. When we ... Read More
It all started on the wrong foot. On the morning of our starting flight, which had been arranged by Oceania, we found it was delayed. Panic set in about meeting our connecting flight and arriving at the embarkation dock on time. When we arrived in Southampton, we found a huge "Princess" ship where the Oceania was to be docked, according to our brochure supplied by Oceania. Nobody seemed to know where the "Marina" was docked, Many dock employees tried to guess where it might be docked, but to no avail.. Our cab driver drove around for over an hour before we finally found our ship, about a mile away from where it was supposed to have been. Later, when pointed out to the front desk receptionist we were told, "Oh that happens all the time." !! As far as the food was concerned, it lacked flavor, the hot food wasn't hot enough and the cold food wasn't cold enough. Near the end of our cruise, I pointed out to a waiter that the watermelon was rancid, his reply? "Oh, it got spoiled faster this time." We found the staff in the main dining room to be aloof and arrogant. At times we had to wait and wait for service. Our special request was not met, even though I had sent an email well in advance. My husband was actually called in by the Head Chef, to ask why he had criticised the food?. Last month my email came back, "Unopened" We are "Elite" members with Princess and have never been treated in this manner. There were many people who were sick on this excursion, and I came home with "Bronchial Pneumonia" Oh, and the internet? .93 cents per minute. Yikes! The good parts, the shore excursions through a private company and our wonderful, pleasant, room steward.   Read Less
Marina Ratings
Category Editor Member
Cabins 4.5 4.5
Dining 4.5 4.5
Entertainment 3.0 3.1
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.0
Family 1.0 4.0
Shore Excursion 4.0 3.1
Enrichment 5.0 3.6
Service 4.0 4.5
Value For Money 4.0 3.8
Rates 4.0 3.9

Find a Marina Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise