1 Helpful Vote
Sail Date: August 2019
We choose Oceania because it was supposed to be an above average cruise line. Last year we had taken a Celebrity cruise and were disappointed, so decided to spend more money for higher quality. We were traveling with my sister and her ... Read More
We choose Oceania because it was supposed to be an above average cruise line. Last year we had taken a Celebrity cruise and were disappointed, so decided to spend more money for higher quality. We were traveling with my sister and her husband. We were allowed to sign up for the "Speciality" restaurants 2 weeks before departure. The only times available were after 8:30, so the only restaurant we could try was the Italian Restaurant. It was excellent. We arrived at the ship in Stockholm and boarded at about 12:30 pm. However we could not access our room until 3:00. When we finally were able to go into our cabins, our key cards would not work and we could not open the doors. It took another 20 minutes to get that worked out. We had rooms with balconies, the bathrooms were nice and included a tub and separate shower. However the furniture was chipped, the carpet was stained and the sofa looked tired and a little dirty. Also, we found there was not enough drawer space and our larger suite case would not fit under the bed. The whole ship needs to be updated. The food in the main dining room was not good. One night they offered "short ribs" slow cooked. The mystery meat arrived sliced, no bone, and was not edible. They served lobster, and it was also tough and over-cooked. We went to one show, and did not bother to attend any others. The only positive I can say is the crew were very nice and helpful. And we loved the ports, we did the Baltic Cruise. I am not sure about the other Oceania ships, but we would not recommend the Marina at this time. Read Less
3 Helpful Votes
Sail Date: March 2019
We wanted to try a new line (we've cruised more than 20 times on Celebrity/Azamara) and Oceania had a cruise from French Polynesia to Peru. The selling point was a stop at Easter Island and then a post-tour of Machu Picchu. The ... Read More
We wanted to try a new line (we've cruised more than 20 times on Celebrity/Azamara) and Oceania had a cruise from French Polynesia to Peru. The selling point was a stop at Easter Island and then a post-tour of Machu Picchu. The ship itself was good. Our suite was spacious. The food was excellent in the specialty restaurants, average in the main dining area. Entertainment was hit and miss. There was a good comedian, a great pianist, a great magician and a terrible female singer. The on ship song and dance group was okay. We had two shows from each performer. Service was wonderful. The butler and room stewards were top notch and very attentive. Our butler knew I wanted Sprite Zero and when it was no longer available on the ship found some at one of our stops. That's over and above! We began on a bad note. The ship was scheduled to leave Tahiti at 9 p.m. Our Delta flight didn't arrive until 10 (they said not to worry, the bulk of the flight was passengers). That in itself says they expected us to arrive late. They took off immediately after and we didn't get our luggage until 3 a.m. To say that the first day was Tahiti and to spend one hour there in the dark isn't a great way to start. The stops in Raitea and Bora Bora were great, but I question 2 days in Bora Bora. There really wasn't much you could do at night in Bora Bora, so I question the overnight there. The stop in Fakarava was a joke. When there are no tours available at all--you got off to get a bit of exercise but that was it. The biggest disappointment, and the reason I gave this a bad rating was that we never got to Easter Island. It was called Pearls and Moai, indicating Polynesia and Easter Island, right? Wrong. We got to Easter Island and it was 'too rough' to send in the tenders (but we saw some boats circle our ship and part of others' groups. We circled the island, the pointed out some Moai from a distance and that was that. It was the reason we took the entire trip! I don't understand why we didn't know there was even a possibility of not getting to shore. I didn't think of checking the reliability of getting to shore. Why would you if that was one of the purposes of the cruise? It would have made more sense to spend one day on Bora Bora, and have two days at Easter Island. That way if you didn't make it to land on one day, you'd be able to the next. Sooooo disappointing. The closest we got to an apology was the captain announcing that he knew many of us were disappointed. Duh. Nothing added (like a free drink, or a discount on another cruise...) which leads me to believe that this is a common occurrence. When we left comments at the end of the cruise, there was no follow up, nothing in communication with us. Because we didn't stop at Easter Island we spent 11 days in a row at sea. Not acceptable. We took advantage of signing up for six of the cooking classes in their Culinary Center. That was worth the money! Stations for 24 people (2 per station) allowed us to learn about a specific type of food then prepare three dishes and eat them. We took advantage of the Roman, Sicilian, Greek, Spanish, pasta and Asian classes. It was our first time making fettucini! We are heading back to Celebrity. We would NEVER recommend Oceania to anyone. Read Less
5 Helpful Votes
Sail Date: February 2019
We are not new to cruising as this was our 15th cruise but the first with Oceania. We were attracted to Oceania because of the French Polynesia itinerary as well as its reputation for good service and food. We absolutely loved the ... Read More
We are not new to cruising as this was our 15th cruise but the first with Oceania. We were attracted to Oceania because of the French Polynesia itinerary as well as its reputation for good service and food. We absolutely loved the itinerary as well as the very good service by our cabin staff and butler as well as the food in the specialty restaurants. However, we found that the added costs were not compensated by our expectations for value. To begin, we were very disappointed by how we were received upon boarding as well as departing. Our experience with other cruise lines has been that we were greeted with a welcoming drink as well as food available. Likewise, upon departure, we have been provided with coffee and muffins/danish etc. None of this was available on the Marina. We arrived with 200+ people on our 8 hour overseas flight. There was no welcoming drink and by the time we checked in, all food services were shut down. One would think that a table of refreshments would have been provided by the ship. Similarly, upon departing at an early hour (5:40 am), that coffee and a muffin could also have been provided. This was neither a good first or last impression of the cruise. As part of our booking, we were provided with free unlimited internet access. This was a total joke since access was not available in most parts of the ship. Moreover, it was impossible to upload or download photos or documents. Finally, it was impossible to contact others via FaceTime or Skype. On all of our other cruises, this was never a problem, I then learned that for an added $15/day, I could upgrade to unlimited streaming. I did so. However, although I could sometimes (but not always) access FaceTime, I still could not upload photos or download documents. This was particularly concerning since I needed to be reached due to an ill family member. Needless to say, this caused considerable stress. I enjoy working out. The fitness center was tiny and the room for classes was even tinier. On a positive note, the fitness instructor, Diana was superb. She knew her stuff, was inspirational and very nice. There was a sign up sheet for classes which was done to limit the number of passengers attending. However, the fitness staff let in whoever showed up. As a result, there was often 20 passengers in a class that was listed for 12. This made the experience challenging and at times, unsafe. The Terrace Cafe had a limited variety of food. At times, I would have loved to have a scoop of tuna or egg salad. This was never available. Although a crew member was immediately available to serve us water, coffee or juice, anything else was simply unavailable. On three occasions I asked for sparkling water and never received it. The dining room was very pleasing. The staff was great. But the food was hit or miss. Some was excellent while others, just awful. The speciality restaurants were excellent. We especially enjoyed the Red Ginger. We found the cruise offered excursions outrageously priced. We only took one excursion from the ship - a one hour glass bottom boat right for $129/person. We enjoyed it but it was very overpriced. Alcohol prices were similarly overpriced. I didn't order one drink the entire time I was onboard - simply out of principle. The most outrageous cost was the airport to port & return transfer. Since we our flight arrived at 9:40 pm and left at 8:40 am and because we were unfamiliar with the services in Papaeete, we decided to take the transfers. Each one way transfer was $129/person. The ride was under 10 minutes. Worth of all, there were delays at each end. This was utterly ridiculous. From now, we'll stay with Celebrity our preferred cruise line. Read Less
4 Helpful Votes
Sail Date: January 2019
We travelled on 30 January for a 10 day Polynesian cruise on the ms marina and what should have been the trip I dreamed off turned completely bad due to incompetent staff. I like to warn future travelers to have a good medical insurance, ... Read More
We travelled on 30 January for a 10 day Polynesian cruise on the ms marina and what should have been the trip I dreamed off turned completely bad due to incompetent staff. I like to warn future travelers to have a good medical insurance, lucky we had one. But honestly I felt shy to present these bills to the insurance. We were totally ripped off by the medical center. I understand that everybody likes to make money but there are limits. I was treated for a dry cough and difficulty to bread (saturation of 92) for 6 days by intravenous with wrong antibiotics. They even checked blood twice and made chest x rays. The doctor was unable to give the correct diagnosis after a bill of 13000 US!!! The nurses are doing a great job but about the doctor I have my doubts about his capacity to do the job. He advised on disembarkation to visit another doctor, I should have appreciated if he should have offered that earlier, we could have disembarked in Moorea or Bora Bora and fly back to Papeete. On top the reception pre authorized without any reason twice 13000 US , so I had to wait 10 days before my credit card was again working normally. After leaving the boat I flew to Auckland where after doing a blood test and x ray they diagnosis pneumonia. Is as a doctor you cannot find that then you have a problem. This incompetence finally spoiled the trip that was my ultimate destination trip. And pretending that the cruise is for foodies is to much honour, the French and Italian restaurant are very good, the Asian is a catastrophe (I live in Asia and know what is what)the tom kha gai I ordered was like water and the curry was disgusting. The buffet at terrace café becomes boring after a while. I hope that future travelers will be aware of the practices on the oceania cruises, I confronted them with these issues on my return but found a useless customer service who seems not to be able to read and understand a mail. This was my first cruise and the last on Oceania. Read Less
6 Helpful Votes
Sail Date: September 2018
We chose the cruise for the itinerary and the rave reviews on the food aboard ship The buffet restaurant was always overcrowded and offered limited selection Food quality was also poor: Soggy pastries,over cooked sausages, strange ... Read More
We chose the cruise for the itinerary and the rave reviews on the food aboard ship The buffet restaurant was always overcrowded and offered limited selection Food quality was also poor: Soggy pastries,over cooked sausages, strange tasting scrambled eggs, soggy weird tasting French fries. At lunch time the buffet was the only option The main dining room food quality lacked imagination and was of average quality at best. Little emphasis on providing regional dishes or specialities. Each of the specialty restaurants was pretentious . While having some good dishes ( veal chop in Toscana, lamb in Jacques and red ginger) the French onion soup was watery , pasta tasteless ,crepe Suzette rubbery and bitter and pastries soggy . EXTREMELY. DISAPPOINTING!! The cabins were nice with a shower and separate bath, Shore excursions were well organized and had some great guides.However several were spoilt by unfit elderly travelers ignoring fitness recommendations for the tours by selecting strenuous walking trips . Only to complain and hold up the whole group as soon as any walking was required Entertainment was on the poor side. Boarding in Stockholm was time consuming but disembarking in Copenhagen efficient Staff varied considerably in performance. Some were very friendly helpful and attentive. Others down rite rude Last Crystal cruise was superior in every aspect. I cannot imagine how Marina has a high culinary rating!!!!! Read Less
9 Helpful Votes
Sail Date: January 2018
Left Lima 18 days quickly became apparent novo virus on board. Food went down hill service, laundry was close all lounges closed, all facilities closed, no coffee machines open. 18 days later now nothing in cabins and plastic cups ... Read More
Left Lima 18 days quickly became apparent novo virus on board. Food went down hill service, laundry was close all lounges closed, all facilities closed, no coffee machines open. 18 days later now nothing in cabins and plastic cups for water. Novo Virus happens so learn to deal with it, we have all paid for luxury and ended up at Macdonalds! Staff very helpful but when so much of the ship is closed or events do not take place it’s become more of a prison than a Luxury Cruise. We were not I’ll but we might as well have been. Dreadful handing of a comman problem on Cruise Ships you dealt with it very badly. Lima be advised there is no shad on the dock and you are boarded straight onto the ship, some people in direct sun standing for two hours plus. Crews managed extremely well with Easter Island tenders my hats off to them. Don’t let this put you off for the first 5 days it was excellent we then filled in mid way Cruise comments and sadly went downhill next day. Read Less
6 Helpful Votes
Sail Date: January 2018
Beautiful ship decor to match any 6 star hotel. How ever...... When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day ... Read More
Beautiful ship decor to match any 6 star hotel. How ever...... When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day after leaving the ship. The jacuzzis were never closed or the pool. Activities were curtailed so the saving to Ociana must have been huge. Trivia was cancelled because they had not enough pens? No sail away party’s, no end of Cruise party. Executive suit closed no tea or coffee for cabins only room service which was slow due to the large amount of people just tying to get a cup of coffee. All self service tea and coffee machines closed. We have never had to drink so much coke or lemonade as it was easter to get hold of. Laundry was closed so no access even to the iron. Offered half price laundry but when the finale end of cruse itemised invoice arrived no reduction, question this and was told we had used the wrong form? The suites were slowly stripped over a period of a week of any luxury items, the day before we disembarked we were down to cheap plastic cups instead of glasses in our room. We had a penthouse suite that we paid a lot of money for started out a very lovely room ended up looking like a basic room no frills in a cheap hotel. I complained my holiday ended in 5 days time not today and was told they need time to sanitize all items in the rooms. Ociana this is not my problem, Ociana that’s your problem. Dinning areas was impacted on in the main dining room lunch was cancelled, leaving the Waves grill and the buffet only for lunch, not what signed up for beef burger and chips or salads. Entertainment on leaving Lima poor string quartet were depressing and gloomy. Excellent enrichment leactures James Peterkin. Excellent ports and tender crews were extremely helpful. Excellent ventriloquist we needed a lift the day he arrived and he gave us one very funny. Onboard show team were very good. People who are Embassidors for Ociana were disgusted with the way the problem on board was delt with never had they experianced anything like this Cruise. Both end of Cruise box’s were full to over flowing never on any cruse have I seen this I can garentee 100% were complaints. People went down and cancelled the gratuities, they were so disgusted with the treatment of customers. We could not as ours were prepaid but would have. Dear old Captain gave out no information at all, made no broadcast ref the problem, and we were at no time offered an explanation about what was going on. Lima be warned in Jan 2018 there is no priority boarding and no shade, you are boraded from the docside, many guest suffered sunburn on day one. 2-3 hours people were stood in the bright sunshine.( no seats) So you pay your money to get what standard you want and get Bradley let down by management on Ocieana. Read Less
5 Helpful Votes
Sail Date: January 2018
I have to agree all that has been said regards the lack of communication on this ship during the gastric virus outbreak, Marina is a beautiful ship.The food very good and the staff we saw,work very hard and are a benefit to the ... Read More
I have to agree all that has been said regards the lack of communication on this ship during the gastric virus outbreak, Marina is a beautiful ship.The food very good and the staff we saw,work very hard and are a benefit to the company. But,we could not understand how the captain allowed some aspects of the ship open.Why could we not put dollars in the laundry machines,yet we could put dollars in the slot machines for the full length of the cruise.We could play tennis,golf and ping pong using all the sport equipment with no cleaning in between use,yet we couldn’t play trivia.We could play black jack but not get fresh coffee.We could all use umbrellas daily,with no cleaning between use,yet have paper menus.The gym ,which is well known as a source of cross infection,remained open as did jacuzzis.We had ice removed yet daily fruit delivered. Our Oceania suite started to be stripped 5 days before disembarkation.When you save for two years for a suite to celebrate two special occasions,you expect on your final day to have what you had on your first day.To get back to your suite and find all the gorgeous books tied in white trash bags and dumped on a table with the extra roll of trash bags,you realise your dream has ended.Silver trays removed,glasses removed,champagne bucket removed,bathroom baskets removed,menus removed,etc,etc.Our cabin was not vacuumed in any way for four days. If we could have been told what and why, maybe we would have understood.But it seemed very sneaky that every time we left the cabin someone sneaked in and removed something.It was uncomfortable. We foresaw the gastric outbreak, with passengers not using any sanitation when entering or leaving restaurants as soon as we embarked. The officers were nowhere to be seen and all Reserve bookings and meals with staff were cancelled. Sadly,despite all the positives of the ship and crew,we will remember our holiday of a lifetime with great sadness. Oceania had the same problem in 2015 and in passengers eyes they haven’t learnt a thing.Extremly poor communication. Read Less
5 Helpful Votes
Sail Date: January 2018
It all starts from the very beginning embarkation in Lima; Since Oceania did not informed us that the embarkation in Lima would be very different than one would expect we did experienced a nightmare; Both our faces and décolleté ... Read More
It all starts from the very beginning embarkation in Lima; Since Oceania did not informed us that the embarkation in Lima would be very different than one would expect we did experienced a nightmare; Both our faces and décolleté where sunburned because ( just coming from the airport ) we have to stand in the burning sun for more then 2 hours in line before we could embark a touringcar which transported us to the ship. ( see enclosed photo of sunburn ) During staying in line, dockworkers where constantly trying to get a tip in touching our suitcases, if it was from the taxi in to the waiting line or from the line into the bus. ( very frustrating experience ) Arriving at the dock we had to wait another hour to get on the ship. At least ships staff did distributed small bottles with water. The first day at sea we made an official complaint about the above with the executive concierge Tom, this did result in a meeting with your general manager Mr. Claudio Melli. This meeting was very disappointing, Mr. Melli could only mentioning the fact that this was the fault of your Lima port agent and regretted the fact that we had this bad embarkation experience. Only a warm handshake and that was all, not offering any compensation or gestures like a bottle wine, nothing ! Being a cruise expert for more than 25 years ( mainly HAL and Cunard ) we never had such experience with a general manager ( Hotel Manager ) After approximately one week cruising we did notice that the menu’s in the restaurant where without hardcover, by coincidence some of the waiters told us that this was regarding health regulation since there was a virus onboard. After 2 days ! all guests where informed about a virus onboard and not days before as it should have been. During that time ( until the last days of the cruise ) the executive lounge was closed, library, guest laundry etc. But the casino did stayed open !!!! We all know nowadays that the norovirus is a tread of every cruise line, but was this a norovirus onboard the Marina ??? No information was given to all guests. Laundry services, not long ago your company provides a complementary laundry service to the guests in suites, however without pressing ( = only one time ). If you provide a complementary laundry service you should also includes pressing, either you offer the complete service or nothing. ( HAL offers the complete service to guests 4 star mariners and Neptune suite guests ) How to give guest the impression that the cruise is over one day earlier, well by taking the bathrobes, complementary toilet amenities, 50% of the towels, toothbrush drinkingcups etc. out of the bathroom. Taking the drinking glasses out of the cabin and replace them by plastic ones. ( see photo ) Never ever had seen this during cruises with other cruise companies. A shame ! Food: Ocean Cruises prides it selves on here excellent food, well the quality in the specialty restaurants are not bad but be aware we had also overcooked tuna in Jacques and an overcooked crispy chicken in Polo Grill. Would I recommend Oceania to friends, no I would not. Read Less
4 Helpful Votes
Sail Date: October 2017
1-We dined at the main dining room the 2nd night and had a terrible caesar salad and tough duck. The next day I went to the services desk on the 5th deck and told them. They said that they would have someone call me. I never received one. ... Read More
1-We dined at the main dining room the 2nd night and had a terrible caesar salad and tough duck. The next day I went to the services desk on the 5th deck and told them. They said that they would have someone call me. I never received one. 2- Cigar smoke was blowing onto the chairs along side the pool from the smoking area. I moved as did several others one of whom said that they had been on the Marina before and had complained. 3-The meals in the specialty restaurants and main dining room were no more than average. The best meals I had were in the Terrace Cafe except that many times there were no tomatoes in the salad area. 4-A few weeks before the cruise I received a call from Keith in what I think they call their Special or Concierge Services in their Miami office. In the next few weeks I called him 2X about a problem,left him a voice mail but never received a return call. There were a few other problems that should not have happened on a ship of this caliber that charges more per day than most ships.A few days before departure my wife and I wrote comments and placed them in the comment box. A few times we were reminded to fill the comment slips out;this was a waste of time as we still have not heard back from them. I wil now sail on other lines that are less expensive and probably have all around better services and food. Read Less
3 Helpful Votes
Sail Date: August 2017
We have been to London many times, but have not been around the British Isles very much. We read the reviews and looked at the brochures and felt we would have great time. The first issue was the WiFi, speed less than 1Mbps and often ... Read More
We have been to London many times, but have not been around the British Isles very much. We read the reviews and looked at the brochures and felt we would have great time. The first issue was the WiFi, speed less than 1Mbps and often down, despite the recent "upgrades" A lot of people on the ship complained, but all we were give was excuses. The food was very good and decor nicely decorated. Cabins (Penthouse) a little smaller that we are use to, but the service was very poor. The tours from the ship were poorly handled and some of them involved a two hour bus ride to see the remnants of a roman wall or fort. Best tours were in Ireland and Scotland. The entertainment was poor to okay. It appears you have to go to the larger ships for entertainment, but that's not as important as the overall service which suffered. Read Less
2 Helpful Votes
Sail Date: March 2017
My wife and I booked this cruise several months earlier based on the itinerary and facilities then advertised. About a couple of weeks before our departure we found that two of the ports had been eliminated from the itinerary so that they ... Read More
My wife and I booked this cruise several months earlier based on the itinerary and facilities then advertised. About a couple of weeks before our departure we found that two of the ports had been eliminated from the itinerary so that they could replaced one new port. The two eliminated ports, both of which we had never seem, were one of the reasons we choose this cruise. To add insult to injury the told us we had to pay an additional fee of $100.00 each to visit the new port. The next disappointment was to find that a thermal pool advertised as being on this ship was in fact not present. This again was one of the reasons we booked this cruise as we are in our early 80's and reqiure this type of theropy. Finally we found access to their speciality resturants was very limited. Needless to say, we were very disappointed with our cruise experiance of this Oceania Marina ship. Read Less
10 Helpful Votes
Sail Date: April 2016
We chose this cruise of Polynesia solely because it was going to Easter Island - a port that few ships go to, and they are usually on a world cruise. We also were interested in going to the Pitcairn Islands, another port which is very ... Read More
We chose this cruise of Polynesia solely because it was going to Easter Island - a port that few ships go to, and they are usually on a world cruise. We also were interested in going to the Pitcairn Islands, another port which is very hard to visit. Because of these two ports, we were willing to pay two to three times what other highly rated ships charge for tours of Polynesia, but without Easter Island or the Pitcairn Islands. Months after booking, we were informed that we would not dock in the Pitcairn Islands, but only have a "Pitcairn Island Experience." Well, ok, we still were willing to pay the premium to see Easter Island. Unfortunately, even though Easter Island was a two day (ovenight) stop, the Captain decided once we arrived there that the ocean waves were too large to use the tender, and then, to our amazement, he later announced that the weather forecast for the next day was also for high waves so he just left. We had nowhere to go, as Lima was our next, and last, stop, and it was a four day cruise away. Passengers were outraged that he did not stay there to see if we could land the next day. We ended up getting to Lima a day before embarkation so we just spent the day sitting in the harbor. Even though the Captain was not willing to use the tenders in Easter Island, and not willing to wait for the next day to see how it looked (remember we were scheduled to spend two days there and we all know how accurate weather forecasts are), he was able to board the new entertainers, as well as food and a large group of government officials. So, we wasted all that money and never saw Easter Island (other than from a distance). The food was pretty good, and the service was very good. The ship was ok, but nothing special. In fact the ship seemed seemed very jerky when you were on the upper decks. Entertainment was ok, but not as good as on Celebrity or Royal Caribbean. Two final points: 1) Most of the ship tours were booked and unavailable to us, even though we tried booking them months in advance. When we complained to Oceania, they seemed not to care. 2) Embarkation was horrible - flights from the US arrive at 6:00 am and you could not board until something like 1:00 pm. Oceania made only very minimal arrangements for the passengers to spend those 7 hours (essentially sitting in a conference room). We ended up walking around in the heat, after flying all night. So, overall, I would rate Oceania very low - the food and service were fine, but much else about them was very poor. Clearly not worth the premium they charge. Read Less
16 Helpful Votes
Sail Date: April 2016
We chose this cruise primarily because the itinerary included Easter Island, but also because of Oceania's reputation for upscale cruising and wonderful food. What a disappointment this turned out to be! Although the food more than ... Read More
We chose this cruise primarily because the itinerary included Easter Island, but also because of Oceania's reputation for upscale cruising and wonderful food. What a disappointment this turned out to be! Although the food more than lived up to the hype, there were so many other major and minor issues, I will not cruise with Oceania ever again. I'll start with the positives: * The embarkation process was about the smoothest I've experienced on a cruise so far. * The ship is lovely and easy to find your way around, and there were plenty of places to relax, both in and out of the sun. * The spa services, although quite expensive, were wonderful. * As mentioned, the food was wonderful! A great variety of well-prepared options at every meal, specialty restaurants that were truly special, and outstanding buffets, The wine pairing dinner we attended in the La Reserve dining room was nothing short of fabulous in every respect. * The ports in French Polynesia were excellent, with one exception I will describe below. * Much of the service was good, with some staff members who were very accommodating. * The cabin for the most part was comfortable and spacious, but there were also exceptions, as noted below. * The Jacques Pepin cooking class was excellent. Sadly, the above positives are outweighed by the negatives: * We enjoyed Tahiti and Moorea very much. However, when we were on our way to Bora Bora, we learned the excursion we had signed up for was canceled - with no explanation. Because everything was booked up by then, they offered a poor excuse for the tour we wanted to go on. Instead of a half day experience with sharks and stingrays, we ended up with a 90-minute glass bottom boat ride. The tour guide was excellent and did what he could to make it a good experience, but had we known the other tour would be unavailable, we would have made a different choice early on. It would also have been nice if Oceania had offered a more comparable substitute. * Overall, the excursions were expensive compared to other cruises I've taken and most were pretty forgettable and not of the same quality as others offered by Oceania's competitors. * The entertainment, with two exceptions (the local Polynesian dancers at Moorea and the comedian) was simply awful and amateurish, with mediocre dancing, and singers who sang off key. * There were craft classes that we tried to take, but even arriving 15 minutes early, the room was already filled to capacity, with one exception, where we arrived 30 minutes ahead of time. * The service varied greatly. For the most it started out as excellent, but gradually declined over the course of the trip, as evidenced by less attention to the cleanliness of the stateroom, and inattention of the wait staff. It also started on a sour note. There were four adults in our party, and when we went up for lunch at the buffet after we embarked, naturally we wanted to sit together. When we asked for a table for four, the maitre'd told us we were being "picky" because we did not want to sit at two separate tables. * As mentioned, the cabin was nice. However, one of the lights alongside the bathroom mirror would not stay on. It would come on at first, and then (typically while I was in the middle of doing my hair and makeup) go ff and stay off. I called housekeeping and they said someone would come by to fix it. Although we were told it was fixed, the next time I turned it on it behaved exactly the same way. Although I requested it be fixed numerous times during the cruise, it was not. * In contrast to embarkation, debarkation was disorganized, with staff running around trying to herd people where they needed to go. Communication was somewhat lacking. We had a car picking us up to take us to our day room in Lima but we did not know if they would be able to come to the ship or if we needed to meet them outside the gate. We ended up as the absolute last people sitting at the dock in the hot sun. (People were already boarding the ship for the next cruise.) Someone from the crew finally took the time to let us know that we needed to meet our car outside the gate. During the time we sat there, almost every crew member we tried to get to help us was short-tempered and bordering on rude. * The biggest negative of the cruise came during our last week. We knew beforehand that we would not be able to tender in to Pitcairn Island, but they more than made up for that with interesting lectures and the majority of the islands 46 residents on board to talk with and buy from. However, Easter Island (one of the main reasons we chose this itinerary) was a completely different story. We were unable to go ashore there because of rough waters. I later learned that this has happened many times in the past, and they have since taken this port off the itineraries to the South Pacific. The captain said they were going to circumnavigate the island in the hope that they'd be able to get us ashore, but it was obvious that this was a delaying tactic; it was clear the waters were much too rough. After we completed the circuit around the island, they informed us that we would be heading directly to Callao. Thus continued an awful, agonizing, and boring 8 days straight in rough seas. The pool was closed most of the time because it was sloshing over the sides and unsafe to swim in. It was so terribly windy on deck that it was not feasible to lie out there unless you were in the sun, but with everyone on board at the same time, there were usually not enough lounges to do that. There was no apology, no offers of compensation, no indication that Oceania even cared that the highlight of the trip was canceled. Although the crew tried to make up for it to some extent, it was clear they were unprepared for the situation. We expected that Oceania would head directly to Callao (which was scheduled on the itinerary to take four days) and that we might have an extra day or two in Lima - and perhaps have time to take a day trip to Macchu Pichu. Instead, we were informed that we would arrive as scheduled (in other words, five and a half days later). We proceeded at a snail's pace until, sadly, a crew member was injured and they sped up to get us there a day ahead of schedule so he could receive medical attention. * Perhaps the worst part of this is that despite attempts to communicate with Oceania, in the survey form completed on board the ship, an email communication, and through our travel agent, there has been no response from Oceania, not even an acknowledgement. Perhaps this has to do with their acquisition by Norwegian, but I believe there is no excuse for what we experienced, and shameful for Oceania to not even respond. Read Less
26 Helpful Votes
Sail Date: January 2016
We sailed from Valparaiso to Tahiti in January 2016. This was our first Oceania cruise. I doubt we would sail with Oceania again. First thing was their loss leader concept on their brochures. Advertise a low fare and when you try to ... Read More
We sailed from Valparaiso to Tahiti in January 2016. This was our first Oceania cruise. I doubt we would sail with Oceania again. First thing was their loss leader concept on their brochures. Advertise a low fare and when you try to book that fare, it's long gone. I just don't appreciate that in a company. We picked this cruise specifically because of the itinerary. Mainly Easter Island and Pitcairn Island. When we got to Easter Island, the boarding process for the tenders was a complete disaster. We are independent travelers and we had a car rented for the first day on the island---fortunately the first day because the 2nd day was cancelled due to swells. Because all Oceania tours were allowed to board tenders first, it took us 2 1/2, yes 2 1/2 hours!, to get to the island on a tender. We had to call our car rental company from the ship to tell them we were going to be very late. It all worked out fine in the end since we saw most of the island. BUT, Oceania did a terrible job administering tender tickets and boarding. This one experience would keep me from using Oceania again. We found out later that here is a 50+ % chance of not being able to go to Easter Island at all because of the tender situation. Of course this wasn't mentioned in any of the literature when booking. Think about booking this 'trip of a lifetime' and finding out you couldn't even see Easter Island at all. The rest of the trip was pretty uneventful. Pitcairn Island, where the islanders visit the ship, was great. Very neat experience meeting direct descendants of the Bounty mutineers. This was definitely the highlight of the entire trip. Visits to two atolls in Tahiti plus Bora Bora were very nice but not the point of this particular cruise. I've seen a couple of posts about this cruise and one said that people were generally pushy and rude. I would agree. We met lots of nice folks and made many friends. But in general, people on this cruise pushed to get in line first, were generally very aggressive and self centered. One nice thing, not a lot of drinking like you would see on a cheaper Caribbean cruise. Entertainment in the evening was very mediocre---almost the quality you would see in a bar. Some was better than others, but generally below average. Lectures were average. One of the lecturers was excellent, but mostly not that good. With 9 days at sea, Oceania needed to make sure this part was better. The people who came on board from Pitcairn gave heartfelt and memorable talks and we appreciated that. Food was excellent and I mean excellent. Service was excellent. These two things are obviously Oceania's priority and it showed. Entertainment, lectures, and shore excursions were not their priority obviously. Disembarkation was handled very well. Bottom line, we would not likely cruise with Oceania again. Thanks for listening. Read Less
12 Helpful Votes
Sail Date: October 2015
Below the neck line, creature comforts are good. The cabin was spacious, well furnished and with an excellent bathroom, all extremely comfortable. The food was also some of the best cruise food we have experienced; there is a main ... Read More
Below the neck line, creature comforts are good. The cabin was spacious, well furnished and with an excellent bathroom, all extremely comfortable. The food was also some of the best cruise food we have experienced; there is a main restaurant, a buffet restaurant, plus 4 other speciality restaurants (no extra charge) and all of them had excellent offerings. The ship is very quiet and vibration-free. There is a very good gymnasium and a nice library, and there is a variety of pleasant bars and other spaces. So the basic needs of food and shelter are attended to in luxury. Above the neck line, I started to think that various issues contained a common thread about how the ship treats its customers. The Cruise Director made PA announcements in a formal monotone which has something of the estate agent and station announcer about it. Doubtless well-intentioned, but a far cry from the chatty, witty and informal announcements of the English Captain on our first cruise quite some years ago. The restaurant service was plentiful (lots of waiters) but seemed to be scripted, too many formulaic comments of the “have a nice day” variety. And the service can become intrusive, with waiters repeatedly interrupting table conversations. We arrived (by prior arrangement) on the second day of docking at Venice. The Reception gave us a room key and a number. No directions, no offer to carry cases. We discovered the ship had brought forward its departure time by 2 hours: no attempt had been made to contact us. In fact, reception denied that the departure had been changed, although several couples we met had booked trips ashore with local companies and had been seriously inconvenienced. The ship's excursions set new levels of stratospheric pricing. For example, docked at Livorno, “Pisa on your Own' was priced at $ 129 – basically a coach trip to drop you in a car park in central Pisa. The actual cost of a return journey to Pisa is 1.20 Euros each way bus fare to Livorno station, plus 7.50 Euros return train fare. So less than 10 Euros return or 9 dollars. The ship thus charges 14 times the public transport cost. The “Historic Pisa” excursion is the coach trip, plus a ticket to 3 monuments (not including the campanile) and costs $ 179. That's an extra 50 dollars for a ticket which anyone can buy for 8 Euros at the ticket office just behind the campanile. There is little real service for the 'independent” traveller who is not buying the ship's excursions. On two occasions, the ship announced that landings by Tender would not be possible, and docked 30 miles up the coast. Although it was easily possible to get to the original destinations in under an hour, no-one at “Destination Services” took the trouble to spend 10 minutes on the internet and post up the train times....... let alone organise a shuttle bus to the train station. Local Tourist representatives came on board with some photocopy maps of the town, but perhaps it would have undermined the ships trips to give out any information indicating that passengers could travel around on shore by other means !! The ship's disembarkation information at Monte Carlo made very heavy weather about taxi prices and waiting times for transfer to Nice airport. It recommended the ship's own transfer bus for 100 dollars each. But it failed to mention that an easy 10 to 15 minutes walk from the ship, there is an express bus direct to the airport for 20 Euros. Prices for beer, wine etc were about double normal UK prices. There was no draught ale on the ship. Bottled beer cost £7.70 per pint. (ie a 355 ml bottle for 7.67 dollars). The cheapest wine was 47 dollars per bottle. (£30.60). These prices are expressed as 6.50 dollars and 40 dollars plus a compulsory 18% service charge. As the charge is compulsory, I found it irritating:- is the intention to lull the customer with the lower “headline” figure ? Or do they think that I am not adept enough to work it out ? The best solution was often to buy wine ashore and pay the corkage charge. This was stated to be $20 per bottle in the cabin handbook, However the restaurant staff insisted on charging $25 even with the printed word in front of them. This ability to flatly contradict a customer against your own printed literature was certainly a novelty. Most people we spoke to thought that entertainments on the ship were lacklustre across the range. The “dance” group had a completely inadequate vocalist and should not have been selected for this role. There were many fewer crew “shows” than on other ships. On the last night of the cruise, there was no event, and no party......... merely a showing of “Jurassic Park”. One might be forgiven for musing “We've had your on-board spend, so now just go to bed whilst we unload the suitcases” So overall, the ship's relations with its customers appeared to lack enthusiasm or transparency, and any sense of espirit. In summary, if you require good food and a comfortable environment, this ship provides it. And if you simply want to take photographs of foreign places without getting outside the bubble and you are happy to pay maybe 1500 dollars for a collection of tours which could be achieved for 200 dollars you will have no problem. On the other hand, if you hope for more from a cruise than merely good towels and posh food, if you cannot put aside your basic sense of value for money, and if you think that a ship has some duty to “play straight” and assist its travellers (albeit with a reasonable mark-up) then there are aspects of this experience which you may find profoundly irritating. Read Less
1 Helpful Vote
Sail Date: September 2015
I was looking forward to cruising on Oceania because of it's reputation for excellent food and Customer service. I was sorely disappointed! The food was mediocre at best. Overcooked, bland, boring salads and uninteresting menu ... Read More
I was looking forward to cruising on Oceania because of it's reputation for excellent food and Customer service. I was sorely disappointed! The food was mediocre at best. Overcooked, bland, boring salads and uninteresting menu choices including the specialty restaurants. The terrace cafe seemed to consistently have the best food on the ship. I paid a lot of money for the beverage package but couldn't find a red wine that appealed to me. Most of the wine choices were from the United States, excluding a lot of countries with excellent wine. Not sure if the Captain was on board. We didn't hear from him until the last day at sea. He never welcomed the guests on boarding or gave us daily updates. We heard he made an announcement at noon usually when we were all off on shore excursions. Staff on the reception desk were either very helpful or curt and very unhelpful. The shore excursions were a joke. Very expensive, very unorganized, too many people, untrained tour guides, time frames changed, pick up locations changed and itineraries need revamping. I was left behind on one excursion been the tour guide changed the pick up location but didn't advise the guests! The ship was clean and most of the staff were good but the atmosphere on board was depressing. The ship didn't appear to have a "soul". Also would have been nice to have some get together events for single cruisers. Read Less
2 Helpful Votes
Sail Date: November 2014
My husband and I have had our third Oceana cruise in 5 years, -and each one has been progressively worse in several major respects. While the specialty restaurants provide interesting Culinary choices, you only get 4 chances to dine here. ... Read More
My husband and I have had our third Oceana cruise in 5 years, -and each one has been progressively worse in several major respects. While the specialty restaurants provide interesting Culinary choices, you only get 4 chances to dine here. The remaining meals are boring, tasteless, lacking in choices and ridiculously small in portions. They have eliminated so many dining selections over the year that I actually lost weight on our last cruise. As one of many examples we sailed in slough America the entire cruise but the fruit the offered was not fresh, ripe, edible nor did they even serve bananas. The room service is good only if you pay the money to sail at concierge level. The tender service is disorganized and sparsely some ports. Entertainment is not worth going to. You will always find someone to serve you wine or alcohol, presumable because they make their money I honestly think you get more for your money on Royal Caribbean Read Less
1 Helpful Vote
Sail Date: August 2014
We've been regular cruisers on Crystal but decided to give Oceania a try because many people told us it was equivalent, and with better food. The food was perhaps a tad better but everything else was much worse. Especially the (lack ... Read More
We've been regular cruisers on Crystal but decided to give Oceania a try because many people told us it was equivalent, and with better food. The food was perhaps a tad better but everything else was much worse. Especially the (lack of) quality on-board entertainment. The Master of Ceremonies was okay but the dancers/singers and other acts were way below Crystal's standards. Their version of 'The Bistro' was a tiny coffee counter with almost no seating. Very uninviting. Staff was a bit 'snooty'. My wife was told she couldn't go into the main dining room for dinner one night due to wearing 'shorts' - she was wearing capri pants, not shorts, and stood up for her rights. We were seated but only after an argument with the hostess. This would never have happened on Crystal where the customer comes first- not a power play by the staff. On-line bookings for specialty restaurants kept that class-warfare going. Once you book a shared table you are told what cabin class your table-mates are staying in. Very gauche and unnecessary. There was no on-board movie theater. Oceania offered DVD check out at the front desk but without the ability to browse. There were no newspapers available in a sub-par library and not much seating anyway. We love walking laps on the promendade decks of Crystal ships. On Oceania that was impossible due to 'no outside access' on the lifeboat deck. Oceania nickeled and dime guests for everything extra. Shuttles to town centers often ran badly, had long waiting times and were unorganized messes. Excursions were grossly overpriced as were transfers to hotels from the ship at tour's end. Oceania charged $299 per person to get from the dock to downtown Copanhagen hotels while the cab fare (payable by credit card) was under $29 including tip. My wife liked the gym very well and was also pleased with the Artists' Loft program (leave to paint). Our cabin staff was quite good. The personal trainer at the gym was very passionate and professional. At certain times of day it was almost impossible to get a snack for my wife, who needs to eat small amounts frequently. Booze was expensive although always available (as a high profit item). Overall, our first Oceania cruise will be also our last and it functioned as a great advertisement for the Joys of Crystal.   Read Less
Sail Date: August 2011
We had looked forward to this trip because we were waiting for Oceania to introduce a ship made to their own specs (not from the old Renaisance Line). We chose this particular cruise because of the Ports to be visited, although due to ... Read More
We had looked forward to this trip because we were waiting for Oceania to introduce a ship made to their own specs (not from the old Renaisance Line). We chose this particular cruise because of the Ports to be visited, although due to weather we missed two ports completely and were moved from Honfleur (a destination for some) to Le Havre. PLUSES This is a beautiful ship with a well-thought out layout. Specialty restaurants are free of charge and three of the four specialty restaurants are outstanding�we were not impressed with Jacques (although others were). Free cappucino and soft drinks. Open dining with no multiple seatings (first and second) or fixed tables. MINUSES Too many to name. But here are a few (not in any particular order): Limit of times to visit the specialty restaurants although we knew of many people in the same cabin category who were there more than their allotment. The food in the main dining room and the terrace no better than other cruise ships that charge much less. Several uncooperative and frankly surly staff members, particulary the restaurant reservations person. We met many staffers whose first response to a question was 'NO', not 'I will check into it'. The O tours were unreasonably priced. Our trips were 1/3 to � the price of O's offerings, including transfers from port to towns or airport. Showers are almost unusable�too small, hard-to-use controls, over-flows�we met nobody who didn't comment on this. Safe is so high in the room..anyone over 5'3 would be unable to see the contents. VERY poor value compared to other ships such as Celebrity (Aqua Class) which is almost half the price, or even Crystal which is better for the same price (or close). MANY U.S. People were extremely upset to discover that U.K. Residents paid at least ONE HALF what U.S. Residents paid plus they got $1,000 cruise credit (yes, they did not need airfare, but that does not account for the discrepency). There were some 'HIDDEN' pluses that we were not informed of..like asking for senior rates at ports for transfers, museum entries..getting cash back for cruise credits. We never did meet out stewardess, and had to point out that we had no soap left after 8 days..never have been on a ship before with this lack of interaction. Entertainment was not better than high school productions (and that comment probably insults a lot of high schools). Little concern that we missed two ports entirely and Honfleur was changed to Le Havre. No offer to contact our private tour companies for the changes or compensate for out missed opportunities. BOTTOM LINE: Oceania will not be seeing us again. There are too many other better options at sea. Read Less
1 Helpful Vote
Sail Date: July 2011
Oceania's Route of The Vikings—July 1-15 The good news—Marina is a pretty ship. Our room, a penthouse suite, was great. Lots of room,walk in closet,well laid out, good bathroom. Hard to beat. Our butler, ... Read More
Oceania's Route of The Vikings—July 1-15 The good news—Marina is a pretty ship. Our room, a penthouse suite, was great. Lots of room,walk in closet,well laid out, good bathroom. Hard to beat. Our butler, Ghosh, was fantastic. He took good care of us as as we did of him. Now dear Cruise Criticer, comes the bad news. How bad is the news? Let me count some of the problems. 1-Food-Lame. Runs from adequate to unacceptable. The food on Regatta some years ago was far better. A company extolling its food in its brochures comes up very short. To wit: A veal chop in Toscana is very fatty. The chef said come back I'll take care of you. We came back. All he could do was cut the fat, half the chop, out. We did not order it. Toscana was saved for us by the Maitre' D, Giuseppe, who gave us the best dishes available. 2-Restaurant staff, though extremely nice, are novices for the most part making service slow and choppy. The few professionals on board are frustrated and burned out. 3-Polo Lounge. Filet Mignon ordered sliced came back cut width wise. A novel approach that can only be learned at Mc Donalds. Terrible strip steak which is overcooked. Never heard of a steak house that did not have a NY sirloin. I have now. We did not return to Polo. 4-Red Ginger-Beautiful restaurant with bad food. Stick with the Sushi. Unlike the meats the sushi quality was fine. 5-Jacques- Best of a poor group. The cassoulet, though strange, was good. All else adequate. 6- Main dining room was adequate. They try but service is poor because of lack of training. Maitr' D's try very hard but it is a Sisyphisean job. 7-All the restaurants put things on the menu that are not there. Order Udon noodles one gets spaghetti, Coquille St. Jacque brings you scallops and potato in a butter sauce, cassoulet sans any confit. Koulibiac turns out to be a fish loaf not a hot fish, salmon, in puff pastry. Etc.etc. etc. 8-Very limited and grossly overpriced wine list. Especially since there are no taxes at sea. Found a pretty good value on the list and lo and behold they were out of it the next night. Much complaining resulted in them finding it. Very petty. 9-Overall attitude at reception not good. Generally you can get service but you need to fight for it. Lots of rules to be ignored. Tipping policy is outrageous. Mandatory tipping always results in poorer service. I eschew it and tip according to service. Oceania does not make that easy. 10-The days that tender service is necessary are a horror . Those paying exorbitant prices for tours through the ship are boarded first. This leaves a majority of people sitting around and waiting to board the tenders. 11-Management availability is nil. I wrote two letters to the CEO before leaving. Both went unanswered. Our luggage, which was supposed to be "priority delivery" did not show up in a timely way. Many calls to the General Manager were answered by robotic staff. Nothing was accomplished nor any apologies tendered. Sort of like a 2 star hotel. My take is that Oceania views its customers as the travel agent not the people who pay full fare. They are better at crowd control than service. There were an astounding number of travel agents on this cruise. My guess is that this business plan will fail ultimately. In any case I do not feel that I received value for my money so I will not be returning to Oceania. I know that many of the non-cognizanti will jump on this review and defend the lame services of Oceania. That is just fine. Please remember this review is MINE and reflects MY very well considered views. This particular Emperor is in need of a really good tailor. He is so naked he should be freezing. I suggest that Oceania allow the people who wrote their brochure run the cruise line. The difference between reality and the brochure is in line with The Emperor's new clothes. Ports:  Reyjavik,Dublin,Isle of Man very worthwhile. Belfast and the Bird Island of Vigur are losers. Read Less
Marina Ratings
Category Editor Member
Cabins 4.5 4.5
Dining 4.5 4.5
Entertainment 3.0 3.1
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.0
Family 1.0 4.0
Shore Excursion 4.0 3.1
Enrichment 5.0 3.6
Service 4.0 4.5
Value For Money 4.0 3.8
Rates 4.0 3.9

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