6 Helpful Votes
Sail Date: June 2019
We were booked in a concierge level cabin and it was kind of a disappointment. The bathroom was quite small and was tight on storage. Our cabin steward was not the friendliest and hardly spoke to us. The only benefit we had of the ... Read More
We were booked in a concierge level cabin and it was kind of a disappointment. The bathroom was quite small and was tight on storage. Our cabin steward was not the friendliest and hardly spoke to us. The only benefit we had of the concierge level was the use of laundry facilities. Internet was sketchy much of the time and we had even purchased a $299 internet package. We found a lot of the staff to be not always considerate of the passengers - frequently we had them walk across right in front of us, without as much as an excuse me. Breakfast and lunch were like on any cruise we’ve been on and dinners were very good, especially in the speciality restaurants. The Grand dining room was also good, but some nights the menu was hard to find something appealing. We did shore excursions in every port and most were very good. A couple of them made us very aware that the guide can make or break a tour. Sometimes the departures seemed a bit unorganized. Overall the ship seemed a bit tired and could use some updating. The passengers overall weren’t as friendly as on other cruises. The alcohol packages were ridiculously expensive. A cooking class was a highlight of the cruise. Our disembarkation experience was less than stellar. We left the ship with our assigned group and when we went to get our luggage, one piece was missing. We asked for help and they didn’t seem to know what to do. After a frantic 45 minutes of looking a lady came in with the luggage that she had taken without verifying that it was hers. It seems like there could be some way to prevent this from happening. Overall, I doubt we sail with Oceania again. For the money we had a much, much better experience with Viking Ocean. Read Less
7 Helpful Votes
Sail Date: May 2019
We are a “retired” couple in our late 60s (most passengers were in their 60s/70s) with more than 30 cruises with different lines (Windstar, Azamara, Celebrity, Princess, Star Clippers, Norwegian, and a couple more) ; however, this was ... Read More
We are a “retired” couple in our late 60s (most passengers were in their 60s/70s) with more than 30 cruises with different lines (Windstar, Azamara, Celebrity, Princess, Star Clippers, Norwegian, and a couple more) ; however, this was our first on Oceania. Of note, there were more than a handful of children but no children’s programs. We don’t imbibe much and don’t purchase drink packages, nor do we drink wine. These would be extra charges without the O’Life package which we did not choose (booked cruise only). We upgraded to a concierge level stateroom 10 days before sailing but failed to utilize the amenities included at that level much. The sailing’s 15-day itinerary was Barcelona (overnight), Valencia, Palma de Majorca, and Palamos (Spain), Toulon (France), Monaco (overnight); Antibes (France), La Spezia (for Cinque Terre Italy), Ajaccio (Corsica), Livorrno (for Florence/Tuscany), Sorrento/Capri, Amalfi/Positano, and disembarkation at Civitavecchia (for Rome), Italy. It did not have, any sea days We booked our own air and the cruise line’s transfer from the airport (would recommend finding other transfer or a taxi as it would have been about half-price). Booked a shared van transfer for disembarkation to the airport. We arrived before 9 am, but needed to wait for other flight arrivals before being transferred to the ship. Embarkation was not available until noon ; however, concierge level access to stateroom was at 1 pm. Embarkation was smooth except for the carryon items being scanned through security taking awhile due to the quantity of new passengers arriving about the same time. Buffet lunch was available immediately. Oceania’s policy in the Terrace Café (buffet) for breakfast and lunch is that all food is served by their staff. You cannot serve yourself even a roll. There is outdoor seating there. While dinner is also available there, we eat in the dining room or at a specialty restaurant for all dinners. Specialty restaurants are by reservation only and the main dining room is available 6:30-9:30 (anytime dining). There are four specialty restaurants where only one reservation per is available to book online prior to sailing. Additional dinners in these specialty dining rooms are available to book the day of your choice of additional dining there. Early times were hard to come by; the menu was always the same in each restaurant , but the menu options varied greatly in each. Jacques served French food, Red Ginger Asian, Tuscana Italian, and Polo Grill was a Steakhouse mainly. Food was good in all; however, we felt for a luxury line touted as a superb culinary experience, it wasn’t much above average to the lines we sailed, and not superb. The Grand Dining Room did offer more of a variety than most lines’ MDR. Stateroom – Concierge room was the same as a regular veranda with a king bed (282 sq. ft including balcony), loveseat and table, desk area, and plenty of closet space and drawers The marble bathroom with plenty of storage around the sink area (plus two shelves next to the toilet) was slightly larger than most premium/luxury lines as it had a separate tub with shower head and a regular shower with glass door (albeit small). The mini-bar with soda, bottled sparkling water, and other mixers is restocked daily if you ask the room steward to keep your favorites in there, You can remove those furnished that you don’t use. The line has converted to a glass container of water which is refilled as needed. When going ashore, bottled water in plastic containers is available when disembarking. Concierge class has a key-entry lounge available 24/7 with snacks, coffee and other beverages. We had room service for breakfast twice when we had early tours which came with a tablecloth en suite. Four suite categories are available with butlers. Public rooms – Public rooms were a generous size and furnished nicely as expected on a luxury line. The ship’s singers/dancers were excellent , the caliber of a Broadway show in NYC. Some of the other entertainment was not as good, especially the magicians. The pool deck was of sufficient size with padded lounge chairs and cotton coverings. Horizons Bar at the top of the ship had good entertainment by a trio who sang a variety of musical genre; and a string quartet who played nightly in another lounge area outside the Grand Dining Room. There was table-tennis and shuffleboard, as well as putt-putt golf. The spa and fitness center were large and my massage was very good. The Sanctuary area was available to Concierge level and above guests. Casino was small and on board shopping was as expected for a luxury line. Shore Excursions – Since my husband is lacking in physical mobility (not good on hills or uneven pavement and unable to stand or walk for extended time periods), we elected to purchase 7 ship excursions in advance as there was a special 20% discount for that quantity. Overall we were disappointed in those; although they were rated correctly for difficulty, IMHO they lacked good content. This is a very subjective topic, so maybe others enjoyed them We also took a few independent excursions arranged by cruise critic roll call members and as one would expect, they were better. Service – We found the service to be good, but no staff went above and beyond IMO and the room steward was lacking a bit, in our opinion. Ports of call – We were disappointed with a few, but it may have been we were unhappy with the excursion which tainted our opinion. Much of Italy we had previously visited and were excited to return to, as well as Monaco which we felt didn’t need the overnight, although one could take an excursion out of town to utilize the extra time there. Would we choose Oceania again? Probably not as we felt they didn’t meet our expectations which were high for the culinary and luxury aspects of the line. Read Less
Sail Date: April 2019
Husband's Big 80 birthday - chose Oceania as previous experience on Riviera was very good. Love our food. Very nice itinerary, so we thought, out of Southampton finishing up in Barcelona. Ship - very similar to Riviera. ... Read More
Husband's Big 80 birthday - chose Oceania as previous experience on Riviera was very good. Love our food. Very nice itinerary, so we thought, out of Southampton finishing up in Barcelona. Ship - very similar to Riviera. Beautifully decorated and spotlessly clean. We had Penthouse Suite which was excellent. Very good design. Everything worked except WiFi which was dreadful and you could only have one device working (if it did!) at any one time. Cabin staff were excellent - always cleaned and ready for when we returned. Butler was helpful but we don't really use the Butler. Concierge was awful, rude, arrogant, ignorant both to me and about other guests. Overall the food was good as you would expect from the Cruise line that advertises "The best food at sea..." However........service was slow and seemed disorganised in the Grand Dining Room, the buffet area you had to have everything served to you, often not what you really wanted, which slowed down the process. Often plates were taken away before you finished your last mouthful which I hate! It was over busy at times - I think because the Grand Dining Room was certainly not up to standard. When we did go to the GDR for breakfast there were issues. The worst kipper and smoked haddock I have ever seen - so awful we walked out! Speciality restaurants were good but we were not keen on the Italian Restaurant. Polo Grill, Red Ginger and the French restaurant were all good. There was little coordination between the booking systems and the actual restaurants. Wine was very expensive. The added on gratuities plus another Spanish tax made it a ridiculous price. Entertainment was mixed - some excellent and some awful. Art loft..... well I've never seen such awful examples of a tutors work. The sessions were ok but overcrowded and chaotic. The Culinary Centre was good. Fun and informative . The Special Dining in Prive was an experience, interesting and the food delicious. There were some booking issues for other guests though - they were not happy! Gym was good, classes limited. Front Spa area not serviced, loungers uncomfortable, jacuzzi far too hot on one occasion and outside shower not working. Ports were very interesting - we do not do Ships excursions as we prefer to be independent. Transfers to the ship however were poor in a number of the ports and trying to get accurate info difficult. This did cause us issues as often long waits for buses without any seated waiting areas - my husband cannot stand for long. Some very long unnecessary walks off the ship into the port - little consideration for anyone with any disability. Other Cruise lines seem to have far better in port service. We had a number of Public Holiday days in ports which meant access to attractions was limited and shops closed. The 2 nights in Bordeaux was not 2 nights as they moved the ship on the second day making any independent excursions very difficult especially as it was a public holiday. We saw the Captain once during the whole cruise. He did not attend his drinks party nor did he attend the Thank you parade for the staff. Poor! Would we travel with Oceania again?. Sadly I very much doubt it. I think if we go 6 star again we will try another company. The rudeness of the Concierge was unacceptable. Oh and they got our final account wrong... so beware - we have never had that on a cruise before they are normally spot on! Read Less
2 Helpful Votes
Sail Date: March 2019
I would like to highlight the positives first for this trip on Marina, from Lima to NYC. I am gluten-free. I told Roger, the Specialty Diet Coordinator that I pick cruises based on food and desserts. He introduced me to Pastry Chef ... Read More
I would like to highlight the positives first for this trip on Marina, from Lima to NYC. I am gluten-free. I told Roger, the Specialty Diet Coordinator that I pick cruises based on food and desserts. He introduced me to Pastry Chef Bruno, who then made sure I got a different dessert every day, to my liking. Everyone one of them was an art of work. Felt very pampered. The Terrace Cafe chef Viktor was also super nice and patient. He walked me through the food, and made me special dishes when asked. Yes, I am looking for Marina future cruises, see if I can enjoy the service of those 3 again. On a whole. (1) They seem to have centralized the operation so one gets same stuff in the Cafe and the Main Dining Room. A lot of people now prefer the Cafe (more choices, less time). (2) They changed some of the Specialty Restaurants’ menu. Red Ginger used to be the draw to sail on Marina. Now Favorite dishes are gone. The same with Jacques. No more incentive. (3) Wave Grill is still a major draw! Ate their food a lot. Very nice and accommodating staff. Deeno, who cleaned our room, was super too. Did everything we asked for, even chasing down our missing survey last minute. Now, he knew how to use persuasion and gentle touch. We stayed in a Concierge Veranda. No butler service, only gave us access to the Lounge. Concierge service was only available 8am-12, 4-8 pm, when we were mostly out or having dinner. How about longer hours? “The Concierge got to sleep some time!” was the answer. For a company bragging about service, that is down right bad. Add another person is my answer. As usual, the lectures were great! Loved those on Panama Canal. Oceania was known for their land tours, nice sites, classy, buses only 60-70% full, etc. But on this cruise, not sure if it was because the towns were just developing their tourism, or because of security concerns, some of the tours were down right terrible or lame. Cancelling Norfolk due to weather was really disappointing too. The Destination Staff, instead of being apologetic and accommodating, were pretty defensive in their attitudes. The sanitation lock down did not help either. Some of the staff members were down right hostile as though we brought them the disaster. Highly recommend that the management teach their staff how to gain the passengers’ cooperation with persuasion rather than enforcement. That is, if the Management knows how themselves. Read Less
3 Helpful Votes
Sail Date: January 2019
Yes, Oceania has the best cuisine at sea, unless you are health conscientious. Overweight and obese passengers were in pig heaven on Marina. We personally found the food way too salty, too heavy with too much butter and too much sweet ... Read More
Yes, Oceania has the best cuisine at sea, unless you are health conscientious. Overweight and obese passengers were in pig heaven on Marina. We personally found the food way too salty, too heavy with too much butter and too much sweet stuff. For the first time on a cruise we had trouble finding something that appealed to us. We personally love fruits, nuts, vegetables, good bred, fresh fish; Mediterranean, Indian, Thai, Chinese and Japanese cuisine. Fruits on the Marina were mostly limited to melons and a little pineapple. Bananas were green or otherwise inedible, as we were told the Marina tried to avoid catering locally and practically all provisions on board were deep frozen. Only rarely was a fresh local fish on the menu. Bread for breakfast consisted mainly of fatty, sweet pastry, I got nauseous just looking at it. Fresh omelettes were fried in butter, the burnt butter was sticking in black spots to the dish, ugh. Frying eggs in butter is unacceptable to us. Fresh oatmeal was a heavy creamy substance that didn't resemble oatmeal. We have never eaten as poor on a cruise as on this one, maybe we had been too spoiled on Silversea or our Regent cruises, but these other cruise line don't boast the best cuisine at sea. But we must admit, the great majority of the passengers on the Marina craved the food, they loved it. They got their moneys worth of salt, sugar and fat and were thus able to accumulate more additional pounds. The clientele on the Marina was different from the other cruises we were used to and preferred. The ship was too big for our liking; we love the smaller ships, where we get to know and recognise most of the passengers and crew after just a few days. The ship itself was excellent, beautifully maintained and a pleasure to sail on. We did love our Penthouse Suite, this is the way to travel. We had no need of the butler, we just loved the spaciousness of the suite high up on deck 11. The staff was excellent and well managed. We did find the sommeliers were under too much pressure to sell the more expensive wines. Oceania is not very "inclusivy"; our suite had 3 free laundry bags offered for our cruise, 3 days for the return of the laundry was too long for us. We preferred the self service laundry which my wife could finish in one day. For the self service laundry Oceania charged 2 $ for washing and another 2 $ for drying, wow, that was another first for us. We did find the shore excursions too expensive and had made our own arrangements. Would we choose Oceania again? No. But we can recommend Oceania without reservations to people who love big chunk of meats, hamburgers, hot dogs, thick french fries and lots of sweets; on Oceania you can get your moneys worth. Read Less
7 Helpful Votes
Sail Date: September 2018
I really tried to enjoy Marina she comes with a great reputation however overall I was disappointed. 1. The decor is very dated I know she was refurbished only a couple of years ago, but why make her look so dull, old fashioned and ... Read More
I really tried to enjoy Marina she comes with a great reputation however overall I was disappointed. 1. The decor is very dated I know she was refurbished only a couple of years ago, but why make her look so dull, old fashioned and over-done? 2.The enrichment and shore information was non existent. No lectures, no on screen information just an overview in the daily news letter. Every day the local TA would be available on the ship - that's it. 3.We were hoping to dance while on the cruise but we found the band in the horizons lounge to have a repetitive repertoire with a thin sound. They also looked most of the time pretty disinterested. 4.The shuttle buses were a disaster in most ports. Long queues, long waits, lots of frustrated guests, us included. Lots of statements that the shuttle buses are provided by the local authorities and Oceania takes no responsibility. It seems to me that if Oceania advertise that their ship is visiting a locatation then they should make it their business to ensure their guests are able to get there. 5. In in room information services whilst providing next to no information about the ports spend a lot of time advertising (paid) services at the spa, the shops. 6. We went to a couple of the stage productions and they were really good. The dancing music and singing were terrific. Other nights we would walk in to see what was playing and walk out again disappointed. 7 The food was overall of a high standard in the buffet restaurant. The wines offered on the most part were very good also. 8. The coffee in Barista's is terrible.I wouldn't care so much but they make such a big deal about having proper baristas on board 9. Of the specialty restaurants we had one fabulous dinner at Red Ginger, and the second time it was average. The Polo Grill was nothing special, we had a great Italian meal In Toscano however Jacques was a real disappointment. Was that dry chicken breast with thickened mushroom sauce meant to be coq au vin? I question the (french) waiter and he agreed with me and then said: "what can I say, the chef is Canadian!" 10. The staff everywhere on this ship are terrific, friendly, nothing too much trouble 11. Internet was painfully slow (2KB a sec) and only allowed one device at a time per cabin Read Less
6 Helpful Votes
Sail Date: June 2018
I travel the world, but am new to luxury cruise market. We chose Marina based on itinerary, the size and the food. We didn't want too big, but not too small. It fit the bill. This was a rare cruise that stays in St. Petersburg for ... Read More
I travel the world, but am new to luxury cruise market. We chose Marina based on itinerary, the size and the food. We didn't want too big, but not too small. It fit the bill. This was a rare cruise that stays in St. Petersburg for 3 days. We were fairly satisfied with the cruise, but there were elements that prevent me from calling it 5 star. Therefore, I doubt that I will cruise Oceania again if there are better choices around. Pros: - 2 weeks before embarkation, Oceania offered $500 per person upgrade to Suites, and we took it. Cabin was spacious, and well decorated. Walk-in closet was to die for. Bathroom was huge, with the bathtub, but shower was relatively cramped. - Overall, the staff were amazing. Especially room steward and dining room staff. - We ate at all specialty restaurants. Toscana was best, Jacque was decent, Polo Grill was so so. A lot of people like Red Ginger, but I have very high standard for Asian food. - Afternoon tea. Lovely tradition. We participated almost everyday. Cons: - I didn't like the fact that they charge $600 extra per person for liquor package, calling themselves as luxury cruise. Beverage service was horrible. Whenever you are seated in a restaurant, you need to be taken drink order first. We always had to flag down so-called sommeliers (later we learned that they become sommeliers after 1 week of training), well after dinner order was taken. When we finally flag down sommeliers, they usually start recommending bottles of wines; as soon as they hear that we have liquor package, their service gets rushed. This was probably the most unpleasant experience in this cruise. - One thing I cannot understand was, compared to all the staff who work so hard to satisfy customers, the officers, managers, and captains are so disinterested in customer service. We only saw captain having dinner with his own family. I called dining manager and general manager one day to complain about something; nothing substantial got done. - Entertainment was truly sub par. - Shore excursions were extremely expensive. I went with my own arrangement with TJ Travel and SPB Tours, and I was very satisfied. Oceania charges premium price and the experience was not quite premium. They really don't care about post cruise survey either. I don't think their quality will improve. They certainly will not retain us as repeat customers. Read Less
6 Helpful Votes
Sail Date: June 2018
This is my second cruise on Oceania and true to form all of the amenities they mention and all of the service they brag about is truly only available on their concierge suites or higher. If you are in a regular room you will not get the ... Read More
This is my second cruise on Oceania and true to form all of the amenities they mention and all of the service they brag about is truly only available on their concierge suites or higher. If you are in a regular room you will not get the best service or opportunities on the boat. A couple of examples. They rave about their great "specialty" restaurants. Priority is given to the upper suite classes and by the time you get on the ship or can book a reservation on line for the most part all of the reservations are taken and the best you can get is an 8:30 PM reservation just before they close. Another example you are warned repeatedly that if you are off the boat on a private tour not booked by the boat and you return to the ship late the ship will leave you. Except if you are in a penthouse suite. Our boat left late after they announced one of the penthouse guests to please contact them if they were on the boat and then an hour later a limo showed up with a family that ran and got on the ship. So if you are in the Penthouse even the rules don't apply to you. I just feel that Oceania has an attitude that they only care if you book the higher suites and spend more money. We tried to book excursions only to be told they were sold out and they put us on a waiting list but they would not tell you how the waiting list worked so how would you know if you even had a chance for an excursion. They say they have the best food of all cruises but I did not find this the case. The food is OK but unless you again are willing to spend a fortune on their "gourmet" dinners I have had similar and at times better food on other cruises. I just feel they over charge you for basic service with no real advantage to enhanced services and they don't mind letting you know because you didn't book the penthouse. Read Less
9 Helpful Votes
Sail Date: May 2018
We booked a concierge level stateroom with the O-Life package including 5 tours. Air arrangements made by Oceania got us into Montreal late in the day. The cruise was supposed to start in Montreal but due to high river levels making ... Read More
We booked a concierge level stateroom with the O-Life package including 5 tours. Air arrangements made by Oceania got us into Montreal late in the day. The cruise was supposed to start in Montreal but due to high river levels making passage under bridges difficult, we had to be transported to second port of call in Trois Rivieres to embark. Oceania's arrangements for transfers to the ship were abysmal. We had to wait, standing around for two hours before a bus arrived to take us to the ship and no refreshments, even water, were provided in the waiting location or on the bus. The staff handling the transfer at the airport were poorly informed regarding where buses were and what arrangements would be made for dining when we arrived at the ship after the dining venues were scheduled to close. Fortunately, buffet was kept open late to handle the many late arrivals. Our stateroom bathroom was not cleaned well when we arrived -- unclean glasses and residue on shelves in stateroom. Stateroom staff was quick to remedy problems, and were generally responsive throughout the cruise after that. The stateroom was what we expected and in good condition. Bed and linens were quite comfortable. Room was quiet. Food was, in general, quite good. Comparable or better than Crystal. We found the food and service at specialty restaurants Jacques and Red Ginger to be excellent and better than specialty restaurants on Crystal, but food and service at both Polo Grill and Toscana were major disappointments. Food at Terrace buffet and Waves grill was quite good and service and quality of coffee offerings at Baristas was great. Lectures were distinctly inferior in quality and number to Crystal offerings on the cruises we have taken with that line. Exercise classes also were more limited and the exercise instructors were a clear step below Crystal exercise classes and instructors. Most tours were excellent, although the overview tour of Dublin was uninformative and generally disappointing. Read Less
2 Helpful Votes
Sail Date: April 2018
We recently decided to pursue more healthy diet lifestyle and noticed an Oceania brochure cover advertising “The Finest Vegan Fare Afloat”. Based on that ad, we signed up for a cruise on the Marina from Miami to Montreal, April ... Read More
We recently decided to pursue more healthy diet lifestyle and noticed an Oceania brochure cover advertising “The Finest Vegan Fare Afloat”. Based on that ad, we signed up for a cruise on the Marina from Miami to Montreal, April 22-May 8, 2018 (Seaside Sojourn). We also had a number of pre-voyage email communications with a Special Services Coordinator at Oceania, regarding our dietary requests. Having been on over 60 cruises without a significant dietary complaint, we know what to expect from cruise food. We also know that most cruise passengers are not there for healthy food, but they were not enticed by a brochure promising that. We were disappointed from day one when the veggie burger was served with french fries and the “steamed vegetables” in Terrace Cafe were buttered. Many choices in the dining room may have been technically vegan, but they were by no means healthy. They were high fat and high calorie. Multiple requests to minimize fat and oil were ignored. Because vegan requests were unusual, miscommunication was common. Delays of 30-60 minutes were typical. One time after waiting more than an hour for our first lunch course, we had to leave. (We had scheduled a personal training session in the fitness center which we would have still been charged for if we didn't show up). One of the dining room staff literally ran after us holding a plate of food and told us to "eat fast" in the chairs near the hostess stand. We were dumbfounded by this suggestion- this was not a fast food joint! When we complained about this event, the individual denied that he said that. We eventually gave up and went back to a standard diet. Our frustrating “vegan” experience ruined many hours of the voyage and overshadowed other good experiences on the ship. The promise of healthy vegan food was the only reason we took the voyage, and we did not get what we paid for. Breakfasts and non-vegan selections were always satisfactory. Other than our problem with dining, many other aspects of the ship were wonderful. The cabin, most activities, and fitness center were first class. Although the itinerary was interesting, the excursions were very expensive and did not appeal to us. The weather was very hot for the first few days which somewhat limited exploring on our own. Unfortunately we were not able to dock in Montreal for our overnight visit. The water level was too high for the ship to pass under the bridges. We had to dock at another port and wait a day and a half to get bussed into Montreal for our return flight. This was obviously beyond the control of any cruise line. There were two lecturers on board. The one who spoke about space travel was excellent. Most of the entertainers were average for ships. None were memorable. The singers and dancers offered the best shows of the bunch. They were fabulous. There was significant delay for embarkation. Although we were allowed to board the ship at about 1pm, we had to stay in the public areas. Passengers were not allowed to go to their cabins until after 3pm. Concierge and above passengers were allowed in their cabins earlier. No explanation was given for the delay. It was particularly difficult for passengers who were on red eye flights from West coast. I am always surprised that Oceania offers free coach fare for its voyages, but charges very high fees for ship transfers from airport and vice-versa. To my knowledge, most other cruise lines do not do that. (At least I personally have never been charged transfer fees if the cruise line arranged the flights). I heard many complaints from long-time cruisers about this voyage. The good points include a beautiful ship and cabin. The itinerary sounded a lot better on paper that it turned out to be. If you love rich fancy food and are lucky enough to get a reservation at one of the specialty restaurants, you will have a fabulous meal. Getting a reservation prior to 8:30pm might be difficult unless you are in a concierge cabin or above. In summary, we will not sail on Oceania again. Any business should really think twice before disagreeing with a customer. The experience of one dining room lunch turned me against Oceania. There are other wonderful cruise lines out there and none of their employees have implied that I was lying about an incident. Read Less
5 Helpful Votes
Sail Date: April 2018
Alumni group, canal transit, fairly good destinations. However, we purposefully left behind our personal computers and electrical outlet adaptors because the ADVERTISEMENT said 120 outlets and a personal computer would be provided, along ... Read More
Alumni group, canal transit, fairly good destinations. However, we purposefully left behind our personal computers and electrical outlet adaptors because the ADVERTISEMENT said 120 outlets and a personal computer would be provided, along with FREE internet. The actuality of the situation was that this boat was built in ITALY, and half the outlets were the standard Italian recessed oval double plug outlets!! The "free" internet service was the ABSOLUTE WORST I've ever had on a cruise, but, of course, there was an 'upgrade' provided for a cost, of course, of course, of course!! The 'provided' laptop was an old one with the speed of a 2088 operating system, and even the internet guy on board said he never advises anyone to use the provided computers!!! Although the suite was very nice, It was small compared to others I've had at the same level of service and price. Most of the staff were friendly, but some were very rude, especially those at the Waves grill taking orders!!! An occasional guest was rude, and when I reported one or two, I got nowhere with the staff. Most of the staff spoke good English, but there was the occasional staff who could basically understand nothing I asked. Overall, an OK cruise, but overstated or frankly false claims about the quality of service provided!! Read Less
5 Helpful Votes
Sail Date: March 2018
We flew from Brisbane to Papeete via Auckland with Qantas/Air Tahiti Nui to join Marina's 18 day Pacific Stars Cruise. Frankly, Air TN could teach Qantas a thing or two re "in flight" service. We flew home ex LA with Qantas ... Read More
We flew from Brisbane to Papeete via Auckland with Qantas/Air Tahiti Nui to join Marina's 18 day Pacific Stars Cruise. Frankly, Air TN could teach Qantas a thing or two re "in flight" service. We flew home ex LA with Qantas and that was ordinary also. About the cruise! From the beginning we have now totalled nine cruises, all on Marina since she was launched in 2011.Reason? Because you got 41/2 star treatment. That is until our eighth cruise two years ago or so. Things seemed not the same. Mainly in the areas of catering, entertainment and shipboard activities. However, we made no comment thinking that maybe we had come to expect too much, but enough to decide to find another shipping line. After two years having in mind the good times on Marina we booked again on this Cruise. Without exaggeration we were disappointed. 1) Firstly, the staff generally, as always, were first class. Our Penthouse Suite was again exceptionally presented and serviced. The ship, generally, is clean and maintained as good as new. 2) But Oceania's reputation for fine catering in the Buffet Terraces is so obviously a result of cost cutting and poor quality it is unbelievable at the price. We experienced cheap meat cuts in stews, cold cauldron soups, Tough poultry hacked and served by amateurs. Mexican food poorly prepared and regularly presented. The carvery meat section offered cheap cuts and so on. Three times on different occasions we caught the ear of a rarely seen supervisory chef and they tested and agreed the soups were cold and they allowed staff to go on serving same, Finally, we celebrated Easter Sunday lunch by being treated to a Mexican unappetising set of dishes once more. 3) The Speciality Restaurants were, except for Toscana, definitely up to standard. Toscana, over several cruises, in our opinion, could be improved. 4) It is general knowledge from our experience over many cruises on Marina the entertainment is not their "long suit" ! Having said that one always had the option of retreating to the cabin and enjoying the latest movies. Not now, it seems like the cost cutter has been their too. But for one or two exceptions all we saw was video shop rejects. 5) If the general catering could emulate the wonderful and so professional cake and dessert experienced on Marina we would be talking five star here! 6) One could always enjoy and relax to professional chamber music performed by beautiful ladies in various venues such as Horizons. Not any more! The cost cutter was here too! In closing, it hurts us to say that for the money you pay Oceania in the hands of its new owner has slipped down to a 3 1/2 star rating, saved only by its excellent staff and commendable house keeping . Au revoir Marina. Read Less
Sail Date: October 2017
First getting on board, our cabin would be ready only by 3:00 pm not the case on my other cruises. Plus I have asked twice for two single beds not a King size bed with separate bed covers. The Verandah cabin 8001 situated in front of the ... Read More
First getting on board, our cabin would be ready only by 3:00 pm not the case on my other cruises. Plus I have asked twice for two single beds not a King size bed with separate bed covers. The Verandah cabin 8001 situated in front of the Ship and more expensive B1 is not worth the money. In my opinion it is more narrowed and impossible to have distance between single beds. I would not suggest this cabin to anyone, for the pounding crashes of the waves at night and the morning sound of theanchors. I have never been in a Verandah cabin so noisy. Plus sitting down on the verandah you see a wall...you have to stand up to see better. But a specialthanks to Maria for attending to our cabin always smiling and helpful. The Marina is a beautiful ship . The food in the Grand Dining was good but often warm and not very hot by the time it reaches our table. I would say Jacques Pepin was my favorite restaurant. Thank you Elizabeth Nunes (concierge), for this special evening at the Grand Dining Room. It was a delicate attention to reunite for super the minority of French guests attending this cruise. The excursions are just OK but not worth paying this much for a Bus tour. Many times we are left after a short walk with the guide on our own. My favorite was Livero Wine Tasting Varramista and Volos in Mt Pelion. Overall, I would not return for another cruise on Oceania. I think with so manycompetitive ships people can have a less overpriced vacation Read Less
17 Helpful Votes
Sail Date: August 2017
I write this from the perspective of a 47 year old cruiser who has sailed with Oceania 7 times. My cabin experience has always been a PH2 or PH3 on deck 10 or 11 on Riviera/Marina and deck 8 on the R Class ships. For reference and point ... Read More
I write this from the perspective of a 47 year old cruiser who has sailed with Oceania 7 times. My cabin experience has always been a PH2 or PH3 on deck 10 or 11 on Riviera/Marina and deck 8 on the R Class ships. For reference and point of view purposes I have sailed on most major mass market lines. In recent years my taste has changed and strongly desire smaller ships with less passengers and a more inclusive experience where you are not nickel and dimed. Therefore, lines such as Oceania, Crystal, Seabourn, Azamara, Regent and Silversea have been strongly preferenced. The condition of the Marina is tip top shape - especially for a ship built in 2011. Food remains outstanding. Cruising on Oceania is more akin to staying in a really nice floating hotel as opposed to a true cruising experience. Highlights not only include the dining room and specialty restaurants, but also tea time and the strings. I also believe Oceania and Regent have the best pool areas at sea. Unfortunately, I feel strongly that Oceania has lost ground compared to the competition - so much so that we just booked our first Viking Ocean cruise as reviews seem to compare the two lines as apples to apples with Viking Ocean being the better apple. Unfortunately, Oceania's apple has become a bit rotten. Here's why: Despite a beautiful ship and producing excellent food something is missing on Oceania and has been progressively more noticeable. That "something" is service and absolute lack of personalization. I've noticed on my last few Oceania cruises that the crew does not engage with the passengers and it is clear they are there to do their job and that's it. There is frequent talk in front of guests about "when my contract is up". No similes, no being addressed by name, no remembering preferences. In fact, for the most part no warmth. For example, my wife and I kept bumping into a social hostess we met at a captain's function the second day of the cruise and we would always say hello and try to engage. She would not give us the time of day. A social hostess! Another example - this one from the top - the captain's cabin was just in front of ours and I would frequently see him in the corridor. It was painful for him to return a simple hello. Staff were regimented and inflexible. All decisions - no matter how minor - had to come from the top. There was no willingness or ability to even make small decisions to cater to guests on their own. For example, at the juice bar I asked for bananas, oranges and ice. The employee said he was only allowed to make what was on the preset menu despite all the ingredients and a blender sitting right in front of him. Sounds picky? Not really when every aspect of any small request is treated this way. The overall lack of flexibility and unfriendliness of the staff is unfortunate. Part of what makes cruising enjoyable is the staff. When the staff is miserable and stupidly rigid it impacts the overall experience. In summary - regarding the staff - they walked around like creatures from the Walking Dead and did not seem happy. Unless you bought a drink package getting an honest drink is impossible on Oceania. All drinks are measured pours and quite stingy. Even the "doubles" are weak. A double top shelf (i.e. Kettle One or Grey Goose) martini costs north of $22 before tip is included. Bartenders have zero flexibility to think on their own and actually some are worried about their pours because they are "scrutinized" according to one. Remarkably, Celebrity - a mass market line - makes much more honest and better drinks without the measured pour. Oceania shore excursions are consistently awful. I would not waste your money and instead visit sites such as tours by locals or Viator to arrange your own tours. Not only will you have a more customized experienced and skip out on painful bus journeys, but you will save a ton of money. As an aside, I think Oceania would benefit from increasing their prices slightly and making drinks all-inclusive. They should get rid of O Life promotions and just make every sailing with included WiFi, beverages, gratuities and lastly not insult guests by requiring tokens for the laundry. Those inclusions coupled with some serious Ritz Carlton style customer service training would potentially put Oceania back in the running. On all my previous Oceania cruises I booked future cruises. Not on this one. I am done with Oceania for the foreseeable future as I've tried other options and liked them better; hence the danger of trying other things as you might just like them better and change your spending habits. Sorry Oceania - what was once a fabulous product is just fair now when compared to the competition in the market. Read Less
9 Helpful Votes
Sail Date: August 2017
My wife and I cruised on Marina, from Southampton to Copenhagen, in August of 2017. We had originally booked on the Concierge level, but when offered an upgrade for an additional fee, we upgraded to a Penthouse Suite. We were not too ... Read More
My wife and I cruised on Marina, from Southampton to Copenhagen, in August of 2017. We had originally booked on the Concierge level, but when offered an upgrade for an additional fee, we upgraded to a Penthouse Suite. We were not too impressed with some of the issues we faced while on the cruise and the way some of the ship’s staff responded to these matters. Before getting into detail on the issues, we must stress that our butler, the housekeeping staff, and the restaurant and dining room staff did a fabulous job, were attentive and courteous, and are not related to the issues we encountered. Additionally, the Penthouse Suite itself was very well-appointed, a good size compared to the Concierge rooms, had lots of storage and a walk-in closet, and a sizeable washroom (the shower can feel a bit tight, however, when you’re over six-feet tall). Now for the issues we encountered. The first one concerned a bottle of 18-year-old Scotch ordered for our suite. The Oceania website indicated that this was a one litre bottle, but when we opened the box containing the Scotch, it was only a 750 ml bottle. When asked, our butler pursued the matter with other staff on the ship, but it took two days before I was informed that they did not have one litre bottles, at which time the original bottle was returned to me. During the two days that elapsed, there were a couple of differing stories about what was happening. In the end, I was offered four shots of the Scotch in any of the restaurants in addition to the smaller bottle, which still did not match the one litre quantity originally described on their website. I accepted this, only because I was getting tired of how long it was taking them to handle the matter. Given this is an error, I wonder if Oceania and their marketing folks will correct their website to reflect the fact that Glenmorangie 18 Year Scotch is not available in a 1 Litre bottle. Two other matters related to shore excursions. First, we had originally booked eight excursions each in March, choosing them to fit our schedule based on our preferences for dining on the ship. When we arrived on the ship, we received a letter indicating that one of our tours had been cancelled. After reviewing alternatives for this port, we could not find a suitable tour as a replacement. When I tried to get an answer from a supposedly higher level person, I was told that the excursion had been cancelled because “only 4 people had signed up” for the tour. If that were the case, why didn’t Oceania recognise this well in advance (say in July), and inform us at an earlier date, rather than after we arrived on the ship. For a supposedly premium cruise line, they should do better than last-minute advice. The other tour issue was related to an excursion where the time was arbitrarily changed from morning to afternoon. We didn’t notice this until the day before the excursion when we pulled the tickets out. Someone on the ship stated that the ticket pack included a warning that time could change, which may cover their posterior, but they should inform customers more actively when such changes occur. Perhaps Oceania needs to recognise that when people arrive on the ship, customers are actively trying to unpack while receiving communication about W-Fi, booze upselling, cruise details, etc., and may not check all details assuming that Oceania would be properly informed of such changes. The next problem was related to the canceled excursion. We advised the ‘Destinations’ people that we could not find a suitable alternative, and then asked the individual if the refund would be applied as a credit to my wife’s credit card. The individual responded in the affirmative. However, a few days before the end of the cruise, we checked with the ‘Reception’ people to confirm this, and were told that the refund was a shipboard credit that was required to be spent on board Marina. My wife and I told them in no uncertain terms that we had been advised differently, and it there was no way that we would be spending the amount onboard. At the point we checked, the credit and not even been applied to our shipboard account. I then asked to whom I should speak to escalate the issue, and was advised to return later to discuss with the assistant purser. When I returned to discuss with the assistant purser, she then agreed that they would refund the amount in US cash, but that she would need to talk to the “Destinations” people to have them process the refund. The assistant purser, then called me later to advise that a $100 per person amount would be applied as a ‘goodwill gesture’ – an amount less than what the excursions actually cost. So I pushed back again, and talked to the ‘Destinations’ people, who frankly were not very customer friendly, but who finally agreed to an amount that reflected the actual out-of-pocket cost for the excursion. I was then advised by the assistant purser that processing the refund would occur overnight, and we could see it on a preliminary statement the next day. When I went to check the account the next day, Oceania had added significant amounts for gratuities – gratuities which we had prepaid months before the cruise. We insisted that we had prepaid the gratuities, and the assistant purser agreed to check in the matter – the next day, the charges for gratuities were removed from the next preliminary statement. In the end, we finally received the amount in US cash. However, the lack of consistency and answers from various staff, the back and forth to resolve the issue, and the additional erroneous accounting charges were what I would call a classic ‘Gong Show’. The last item was related to our baggage upon disembarkation. The website description for the Penthouse suite specifically listed ”Last minute luggage collection” as one of the services exclusive to the suite. However, when we received our letter outlining luggage preparation, it stated. “Please place your luggage outside her sweeper statement by 10 PM the night” before disembarkation. Again, another visit to talk to the staff in ’Reception’ confirmed the 10 PM deadline – I showed them a printed copy of their webpage, and still got a deer in the headlights look. Obviously, Oceania links to upsell people to premium suites with promises that are blatantly misleading; the definition of last-minute to most reasonable people would be most couple of hours prior to disembarkation. Regarding the restaurants and the food, there were some items in Red Ginger that were ‘Wows’ (the Spicy Duck and Watermelon Salad, the Miso Glazed Seabass, and the Twice-cooked Crispy Chicken). Polo Grill was comparable in quality to most steak houses at which I’ve eaten, albeit not as good as higher end steakhouses. The Caesar Salad was definitely mediocre compared to most restaurants – while it’s prepared ‘tableside’, the dressing appeared to be prepared in advance, rather than the dressing ingredients being combined at tableside. Overall, I would rank the food as better than average, but not consistently as great as Oceania implies in their marketing materials. Additionally, in the Penthouse Suite, we were entitled to nightly canapes; however, there were a limited number of choices, and the choices never changed during the entire cruise. Oceania provides a survey for passengers to complete at the end of the cruise and I overheard one of the people in ‘Reception’ stated that they take these and customer feedback seriously. I did not complete the detailed survey as intended, as I was so frustrated with the above, but I did complete the free form section firmly requesting that someone with some authority contact me at home to discuss the several issues that we encountered on the cruise. To date (over fifteen business days since returning home), Oceania has not made contact, so it appears that they’re not interested in customer concerns or feedback, nor do they appear to be interested in making changes to avoid such problems in future. Perhaps Oceania should consider reducing the number of direct mail pieces trying to sell future cruises, and divert these funds so they can focus on responding properly to customer issues and improving communication and training to improve the customer experience. Given they purport to be a premium cruise line (and are often described as ‘upper premium’), our experience demonstrates that they seem to overpromise and under deliver. As someone who has spent several decades in the consumer and business-to-business marketing, communication, advertising, and web realm, dealing with customer issues is something that I was passionate about, and to which I responded extremely quickly. Oceania’s standards and resolution, or lack thereof, do not come close to the standards I would expect from a brand that purports to be a premium (or upper premium) cruise line. Read Less
8 Helpful Votes
Sail Date: August 2017
We chose the British Isles as our itinerary this time on Oceania. We wanted to go in August so hopefully it wouldn't be too cold. We were lucky in that mother nature cooperated and it was only cold and rainy in Edinburgh. We had ... Read More
We chose the British Isles as our itinerary this time on Oceania. We wanted to go in August so hopefully it wouldn't be too cold. We were lucky in that mother nature cooperated and it was only cold and rainy in Edinburgh. We had take on other Oceania cruise three years ago, then two Azamara cruises in between. We remembered Oceania as having better food, so we went with them this time. Although we were disappointed by some aspects of the experience, we would cruise with them again. Unlike the first time we cruised Oceania, the food was average. My prime rib in Polo was inedible, a pink slab of meet no marbling, dry, virtually inedible. Other dishes aboard the ship were outstanding such as the sea bass in Red Ginger. We found few of the desserts to be very special, baked potatoes were served with watery sour cream, very little butter unless we asked for more. The captain didn't show for his cocktail party ( this NEVER happened on Silversea or Azamara. We rarely saw any ship's officers ( unlike Azamara), the only time I spied any was when there were 3 trying on sunglasses in the gift shop. The crew by and large were not very friendly. The servers in general had smiles on their faces and at least pretended they were glad to see us. The crew that were at the embarkation and disembarkation spots at the ports were not friendly at all. The staff serving drinks during the captain's cocktail party for the most part acted as if they'd rather be anywhere else! We saw two pretty decent shows, the string quartet grew tiresome after 12 nights, and the guy in the piano bar was average at best. All in all, not as good an experience as last time on the Nautica. I hope they try and improve their food and customer service. Read Less
21 Helpful Votes
Sail Date: July 2017
My husband and I have been on many cruises, but decided to try Oceania for the first time. We just returned from the Baltic cruise onboard the Marina. For the positives, the ship is very pretty, nice size and the food is good...I ... Read More
My husband and I have been on many cruises, but decided to try Oceania for the first time. We just returned from the Baltic cruise onboard the Marina. For the positives, the ship is very pretty, nice size and the food is good...I wouldn't say fabulous. Several of the meals in the "specialty dining" couldn't even prepare a steak to medium rare. It was either to done, or still bleeding. The best was the Red Ginger and the regular dining room. We tried this cruise because there are fewer people, but not knowing with that there is literally nothing to do. There is a show in the evening that is OK, but not up to the standards of the other lines. The casino is pathetic. They rarely had the crapps table open even during peak times, the slots never paid out, just took your money, and the blackjack tables (there were 4-5) only had the 15$ and 25$ tables open with a couple people playing....the 5$ tables were ALWAYS closed...so if you wanted to play just for fun forget it. Now for the biggy, The WiFi was something out of the 70's.. Really a company that is a multi billion a year can't do better.... worse yet is that only one device can be on at a time. When questioning the computer expert on board he had a "just the way it is" attitude. And, they charge you a fortune for a daily package. We even spoke with the main desk and his reply was curt as well, giving us some explanation like we were 3 year olds and didn't know how to use a device. Even the employee at reception told us that we needed to line up our post and wait until between 3-4AM to log back on and send them... And, if you wanted to send pics (like facebook) you should only do 2-3 at a time...REALLY! The water in our cabin NEVER got hot, only luke warm and that was after seriously running the water for 20 minutes. I called and they sent someone up to fix it, but it remained spotty following throughout the cruise. Our cabin steward Edwin was Fabulous though I have to say that. Perhaps we just had a bad start, but none the less, we will never cruise on Oceania again. My husband and I are both in our early 60's and very active and maybe we just aren't cut out for this cruise line. We were both extremely disappointed from the beginning and it just didn't get any better. The 9 countries we visited were great though. The 3 free excursions we took on Oceania were overcrowded and middle of the road. The other 6 were on Alla Tours and they were fabulous with only a max number of 8-16 depending with great guides...and much much lower in price, the buses on Oceania excursions were 35-40. We will be returning to Princess for upcoming cruises. Read Less
17 Helpful Votes
Sail Date: June 2017
We sailed Oceania Marina for 10 days from Copenhagen to Stockholm, doing the Baltic. Our ports included Warnemunde, Klaipeda, Riga, Helsinki, 3 days in St. Petersburg, Tallinn and one sea day. We have sailed the smaller Oceania ships ... Read More
We sailed Oceania Marina for 10 days from Copenhagen to Stockholm, doing the Baltic. Our ports included Warnemunde, Klaipeda, Riga, Helsinki, 3 days in St. Petersburg, Tallinn and one sea day. We have sailed the smaller Oceania ships before, but this was the first time on Marina. We booked a Concierge level balcony and a cruise-only package as we like to do our own excursion planning. Embarkation was extremely easy and we received a cordial welcome. We went up to the Concierge Lounge, but no one was there. We ate lunch in the Terrace Café and walked around exploring the ship until our cabin was ready. Marina is a really beautiful ship, with great, comfortable public spaces, a wonderful library, large observation lounge, and never felt crowded, although the ship was full. The only design change we would add is an additional bank of elevators as the ship is long. When we got into our cabin about 1:30, we were pleased to see it was spacious, very clean, had a good sized bathroom with separate tub and shower and an adequate balcony. There was plenty of storage, the bed and pillows were good and our stewards did a great job keeping everything clean and replenished. We had a bottle of champagne waiting and were surprised but pleased to find that we had free internet throughout the cruise and three separate cards with shipboard credit. That amount easily covered all the alcoholic beverages we drank, with room to spare. The Concierge Lounge was just down the hallway. Although we would go to the Lounge for coffee just after waking, we did not find it worthwhile. The Concierge never looked up or offered to help when we entered, and never said hello. The snack offerings there were below what is found on other cruiselines. Food for the most part was very good, particularly in the main dining room. After a first evening with spotty service, we found a table with Jose as our waiter and asked for his area each time we were in the dining room. He was excellent, friendly and helpful and, because the food on the ship is very heavily salted, he assisted us in getting our dishes with less sodium. Jose was a real professional and we appreciated his care. As for the specialty restaurants, Jacques was excellent – heavy, but a real treat. Service was attentive and pleasant. The foie gras and lobster Thermidor were spot on. In Polo, I was served one of the best prime ribs I have ever had. The other steak, a Porterhouse, has no filet meat side at all with it so it turned out to be a strip steak. The entrees and sides were very good, the appetizers and salads less attractive. Service was excellent but when we ordered a bottle of wine, the sommelier kept trying to upsell us and we ended up with a wine not to our taste. Our fault for listening to him. Red Ginger was a different experience. We were the second table seated and sat for 30 minutes before anyone approached us. We had to ask twice to order a bottle of wine. We gave our orders and then sat again waiting while all the tables around us filled and were served food. The sea bass was very good but we did not want to spend so much time in the restaurant. We had to flag down a waiter to ask to order dessert. While the atmosphere was lovely and we liked the menu, it was not worth 3 hours to sit at a table waiting for food. We did not eat at Toscana because the last time we did, we had to send the food back because it was so oversalted. We preferred the main restaurant and our orders always came up properly cooked. The ship wine list definitely needs improvement. We had a difficult time finding a decent red wine to enjoy, no matter the price. We had a lot of shipboard credit but had trouble finding anything to our taste. The ship has very basic, inexpensive wines that were marked up significantly. Happy hour drinks were watered down and the waiters learned to just make one double with less filler liquid to make the drink palatable. And adding 18% automatic service charge to all alcoholic beverages adds to the injury. Waiters in the bars, however, were very friendly and helpful. The shops were high priced with little merchandise of interest. The shop workers never said hello or offered to help. When they set out displays in the lobby, the goods were overpriced and some very cheaply made. The matryoshka dolls were twice the price found in St. Petersburg itself and of lesser quality. The Faberge egg pendants that were $29 onboard were easily found ashore (even at the port store) for $10 and included a necklace. Buy ashore. A good market is the one next to the Church on Spilled Blood. The major issue we had, and the main complaint we heard from many passengers, concerned the Terrace Café. Because the cruise was port intensive, the main restaurant was not open at convenient hours for us to have breakfast. Therefore we went to the Terrace each morning. We found, as did other passengers, that it was chaotic, poorly managed, and had some of the worst service we have ever experienced. We had to ask three or four times just for a table set-up, knives and forks, napkins, milk for coffee, and requested juice never showed up during the whole cruise. We ended up going to the coffee machine ourselves each morning because we could not get a cup of coffee served to us. We got our own juice. The café is buffet which is served by the staff. Therefore, one small piece of whatever one wants is put on a plate. You had to ask for more. Most mornings there were only old looking strawberries for berries. Fruit was not ripe. Plates were removed while we still were eating. This kept happening over and over, as if they wanted us out of the restaurant. Staff was sullen and did not say good morning. They were robotic. A waiter slammed into me with a hot cup of coffee, burning my hand and never stopped to say “sorry” or see if I was ok. The second to last morning, there was a large bowl full of raspberries. I walked up to be served some berries which I was craving. A man from Australia stepped in front of me and said,” I want raspberries.” The server took a bowl and filled it and he said, “no, I want them all.” She took the entire serving bowl and gave him all the raspberries. There were none for any other passenger and when we asked for the waiter to find some he said, “he took what we had.” This is truly unacceptable! Orders from Waves showed up wrong, although they made good milkshakes. We spoke to two different head waiters about the poor service, they listened, but nothing changed. We hated going in there. We heard this from many fellow passengers. And, because Oceania adds tips to the bill at the end of the cruise - $17 per person per day in Concierge Balcony, $24 per person per day in Penthouse, for example, one expects better service than this. We were told later by a number of passengers that they had tips removed from their bills due to this poor service. They instead individually tipped those who did give good service. We did not take ship excursions, but booked our own private tours. In St. Petersburg we used White Nights travel and they were superb in crafting a personalized tour for the two of us at half the price of the ship tours. The ports were great and we enjoyed each one despite the rain that came early in the cruise. In Helsinki, don’t miss the outdoor market near the marina, which has crafts and local specialties. In Riga, the main square has beautiful buildings, buskers, and the architecture of the city is magnificent. It was raining a lot in Klapaida but we enjoyed walking into the city and visiting at the local market and along the riverfront. Tallinn is gorgeous, with great restaurants, shops and is a very walkable city. In Warnemunde, we walked to the train station and took the train to Rostock for 5 Euros. It is a former east German city with lots of shops and picturesque waterfront and restaurants Oceania provided shuttles in Helsinki and Tallinn but passengers had to walk in all other ports. This proved to be difficult for many as the cities were more than 1.5 miles from the ship and the streets were cobblestone and uneven. Oceania should provide a shuttle in each port in these situations. Internet worked better than we expected and we were able to keep in contact with our ipad and wifi during the cruise. The television in the room had MSNBC, FOX, SKY, BBC and movies. On occasion, a movie was shown in the theater in the afternoon. We did not go to evening shows, but did enjoy the Edith Piaf tribute show one late afternoon and the ship orchestra and string quartet. Nolan is an excellent cruise director and made the few shipboard activities fun. We had a very affable team of trivia players and managed a number of wins. We also had a great Name That Tune Team in the evening and also pulled off some wins. The items available to purchase with O points from winning the games were above average. The amount of other shipboard activities revolved around sales schemes for jewelry, amber, Faberge knockoffs, etc. There was one speaker on Russia but her talk was so basic it could have come from Wikipedia. More lectures and less selling would be a benefit. Fellow passengers were very friendly, tended to be older and there were about 20 well behaved children. Many times we walked into Martini’s and were asked by other cruisers to sit down and have a drink. We did, and met many lovely fellow guests. Officers were non-visible, unlike Seabourn. Disembarkation was a breeze. When we arrived in Stockholm, we self-carried our luggage off the ship at 7:45 am with no wait or line, got into a taxi and went to our hotel. Overall, the ship is lovely but we prefer Seabourn and Crystal. Service and customer orientation take a back seat to process on Oceania, based on our experience. While pleasant, it does not have the WOW factor of staff using your name or automatically arriving at your table with your favorite drink or a special treat, as on the two cruiselines mentioned above. Too much emphasis is on selling to make it a luxury experience. If the itinerary were right, we would consider sailing Oceania again. But it does not jump to the top of our list. Read Less
2 Helpful Votes
Sail Date: June 2017
Food in the dining room was usually wonderful but it takes FOREVER to get through a meal. Food in the Terrace was often not hot and honestly pretty ordinary. The specialty restaurants continue to maintain their reputations for quality. ... Read More
Food in the dining room was usually wonderful but it takes FOREVER to get through a meal. Food in the Terrace was often not hot and honestly pretty ordinary. The specialty restaurants continue to maintain their reputations for quality. One thing new in the Terrace is the way the waiters snatch your plate away.....one tried to pick up my half eaten breakfast! They're in a big hurry for some reason. Afternoon Tea is very nice. Internet is a real DOWNER. It's an issue. The entertainers (string quartet, piano bar and show group) gave it their very best....they're just not top shelf. The YMCA rendition did bring the crowd to their feet; the director begged for more than 50 people, just once, to continue up to the bar. I don't know it that happened. We went to bed! Other than that my husband's $180 pedicure (no polish) and the wine/alcohol prices were a problem for some folks. Embarkation was a breeze. Disembarkation was a HOT MESS! Read Less
6 Helpful Votes
Sail Date: April 2017
The itinerary was the attraction as well as the benefits conferred as a result of my cruise status (over 15 with Oceania in the last 5 years.) The service in the cafeteria was sub-par. many of the servers didn't speak adequate ... Read More
The itinerary was the attraction as well as the benefits conferred as a result of my cruise status (over 15 with Oceania in the last 5 years.) The service in the cafeteria was sub-par. many of the servers didn't speak adequate english to understand the request of the passenger. They made little effort to comprehend and would just stare awaiting the passenger's clarification of the english word for the food. The servers frequently slapped the food on the place with subtle hostility. Moving on to the entertainment, the musicians in the onboard band played without passion or emotion. Nice for a less than mediocre high school band fulfilling a requirement but surprising on a 5 star ship. The string quartet played out of tune and without enthusiasm. The visiting entertainers were spotty as to talent. Destination services was a disaster of disorganization. passengers were kept waiting until the ship was docked and ready for disembarkation and bus loading before tickets were issued thus delaying the departures and adding serious confusion and amazement at the lack of crowd and loading management. My gratuities were included for a month trip but the ship insisted they were included for only a portion of the trip. As I write my travel agent is attempting to correct that erroneous position and obtain return of the over charge. The general atmosphere has change as related to service during the time I have cruised but this trip was surprising in its lack of politeness toward the passengers. In light of the fact there is an increase of 5 star and better competition, I am surprised Oceania is seemingly unaware of their descent toward average. Perhaps it was just a string of 30 bad days for the staff. Or, perhaps it is a suggestion of future deterioration. I hope not. Read Less
1 Helpful Vote
Sail Date: March 2017
Itinerary - Cuba was fantastic! The service was by far the worst I have ever experienced on any cruise. Too much to say, but a few points can summarize: 1 - when we entered our cabin & began to put our clothes away, the drawers ... Read More
Itinerary - Cuba was fantastic! The service was by far the worst I have ever experienced on any cruise. Too much to say, but a few points can summarize: 1 - when we entered our cabin & began to put our clothes away, the drawers still had the prior passengers' things in them. And their chocolates & a dirty napkin were on the nightstand. What an awful way to start - STILL waiting for some kind of apology. 2 - in a Penthouse, there never should be a need to ask for toilet paper! 3 - when sandwiches were served at tea, the supposed egg sandwich had shrimp in it. VERY DANGEROUS for one with a shellfish allergy. The Dining Room person blamed it on the chef not telling them he added shrimp, but the chef claimed he told them. Again - no apology. 4 - Our room stewardess said to us, after we unpacked our luggage "YOU can put your bags under the bed." One of many examples of us being asked to do something that would normally be done by staff. 5 - Information about the Private Island was different depending on who you got information from. The right hand didn't seem to know what the left hand was doing. 5 - Best food at Sea! Read Less
Sail Date: March 2017
This cruise was chosen because of Cuba. Havana was quite interesting. I was told that the food was supposed to be exceptional. Not true. The hightlight of the cruise, besides Havana, was dining at La Reserve and also the cooking classes ... Read More
This cruise was chosen because of Cuba. Havana was quite interesting. I was told that the food was supposed to be exceptional. Not true. The hightlight of the cruise, besides Havana, was dining at La Reserve and also the cooking classes and the chef/teacher. The entertainment was below average with exception of Danny Abrams. The best speialty restaurant is the Red Dragon. The food at The Grille was tasteless. All of the service was excellent. Because Cuba is a new destination, kinks have to worked out with the excursions. Also, the majority of the cruisers are quite mature and were unaware of how challenging some of the excursiona were. The cabin was quite comfortable with a nicely appointed bathroom. Thought I would fall in love with Oceania, but that did not happen. Would not choose Oceania over another cruise line. The destination representatives were overwhelmed with all of the Havana changes. Read Less
8 Helpful Votes
Sail Date: January 2017
We chose this itinerary and line because of our prior experience and because of the Panama Canal crossing and an opportunity to see the Mayan Ruins in Mexico. The ship itself is beautiful and very well maintained, but as a overall ... Read More
We chose this itinerary and line because of our prior experience and because of the Panama Canal crossing and an opportunity to see the Mayan Ruins in Mexico. The ship itself is beautiful and very well maintained, but as a overall "luxury cruise" experience lacked service and reasonable ports. Most of the ports were very much off the beaten path and had very little to offer, for the most part........until Mexico, we never saw another cruise ship in port. The service had it high points but overall the crew was not that attentive and often seemed confused. If we did not get the included "perks" (of which there were many), we would be far less satisfied.......net/net it was OK for what the fee + perks were, but had we paid more our satisfaction would be far less. I guess what I am saying is that this was not a "luxury" cruise and we have traveled on Oceania, Wind Star and Regent......possibly this has something to do with the NCL takeover?? Not sure. Read Less
1 Helpful Vote
Sail Date: January 2017
We wanted to try Oceania instead of our usual Princess or HAL. My review is very mixed because some things were better and others were not. For example, embarkation was great, we walked right on and there were some little kiosks with ... Read More
We wanted to try Oceania instead of our usual Princess or HAL. My review is very mixed because some things were better and others were not. For example, embarkation was great, we walked right on and there were some little kiosks with nice items for sale before you boarded, including wine which you could take onboard. Disembarkation was horrible. They told us to be on one floor, then changed the floor. Everyone was packed standing in the halls and there was not even a place to sit. I was lucky I could lean against a wall. The disembarked by color code and people would push their way through with different colors. Finally, one passenger took charge and told those whose colors were called to go one way, and those whose colors were not called to go another. I believe we were standing there about an hour, perhaps more. So this is what to expect from this review. Some things were great, others terrible. The first surprise came when my husband saw there was no promenade deck. Perhaps, I should have checked this, but who would have thought. You could walk on the upper deck exposed to the sun. To make this easier, I am going to just go by category- Ship - The ship was beautiful, our cabin was beautiful, it was easy to navigate. The bathroom was large with both a tub and a shower and the shampoo and conditioner you could actually use, unlike some of the other lines. Dining- As everyone has probably told you, the onboard specialty restaurants are fantastic. You could also go to them more frequently at no charge if there were openings. If possible, book before you board. You will have a better chance of getting the time you want if you are willing to share. Main Dining Room - The food was good but the service left a bit to be desired. We did have a GI type of virus during the cruise and I believe it affected more staff than passengers, so that might explain part of the problem. One day my husband finished his lunch before they even brought mine. As the cruise went on, because of the illness, things changed. First they didn't put the rolls on the table, then you could not get salt and pepper etc. By the end, when you sat down, there was nothing on the table. I am not criticizing them for this, as it is probably standard operating procedure but I started saving salt packets because I could not always get them. Outside Grill - Again, the food was good but it was confusing at first because you order at the grill but then someone brings your food so they ask for your table number, which we didn't know and the table numbers sometimes were not there. Lido Deck - This is where I was really displeased. From the beginning, you could not help yourself to anything, even a roll. It was hard to communicate with the people serving you between the language barrier and the physical barriers and they would often get things wrong. The salad bar varied every day but not with the usual things. It was difficult to maneuver and very frustrating. Entertainment - We did not attend many shows but those we did were not that good. I did like the art lessons and I heard the cooking classes were good. Shore excursions - Many of these were included in the cost and they were poorly done. The tour guides did not speak very good English. In Panama, I paid extra for the train and that excursion was very good. I guess you get what you pay for. That said, I do want to commend them for what they did in Lima, which was to have a few select vendors available at the dock, right off the ship. I could shop as long as I wanted while my husband kept an eye on me from the balcony. I believe the selection and pricing were every bit as good as in the markets. Kudos for that! Since Oceania advertises itself as slightly better than mass market, I had some concerns about the other passengers which were totally unfounded. We met the same types of people we meet on the other lines and everyone was very nice. So there you have it. I thought it was okay but not a cut above Princess or HAL. My husband hated it because of the service and will not sail with them again. Read Less
9 Helpful Votes
Sail Date: December 2016
My wife and I wanted to experience cruising on Oceania as we had heard much about their ships and the dining reputation. This was our first Oceania cruise but our 10th overall on various other cruise lines. We chose this route from ... Read More
My wife and I wanted to experience cruising on Oceania as we had heard much about their ships and the dining reputation. This was our first Oceania cruise but our 10th overall on various other cruise lines. We chose this route from Buenos Aires to Valparaiso, called Southern Holidays, because of the convenient holiday voyage (Dec. 19th to Jan. 5th). I must say the Marina is a beautiful ship with about 1250 passengers in total. All the shore excursions were very nice too and of good value. Where things start coming unwound is in the dining venues and more particularity in the kitchen(s). Our food in most all areas was cold and the coffee was about as mediocre as we have ever tasted. We learned that one couple brought their French coffee press and made their own each morning. We would go into the Concierge Lounge, on our deck 9, each morning and use the espresso machine to make a better cup of morning coffee. We enjoyed the Terrace Cafe and the variety of food offerings up on deck 12 but this was the biggest area of "cold food problem". As an example, you would be served your entree section and some vegetables on a very hot dinner plate that you would have to take, from your server, with a paper towel. Walking directly back to your table and you began eating, the first thing you noticed is the vegetables were just warm, not hot at all. This happen time after time. I am sorry to have to report this as we never would have suspected this on Oceania! I need to add also that there were a number of "fake food" items, like their hamburger meat and their East Indian dishes. A final dining tip, "The Red Ginger" specialty restaurant is the best one on board and the Chilean Sea Bass is unbelievably great! We really loved our cabin #9003 and our cabin stewards, Yana & Christopher, were super and kept things neat and tidy during our cruise! And finally, Oceania's on board Wi-Fi is fine but their "Connect@Sea technology" is so far behind other lines like Princess Cruises that even the on board IT gentleman was a bit frustrated. He told us that some day Oceania will work out the bugs. Read Less
Marina Ratings
Category Editor Member
Cabins 4.5 4.5
Dining 4.5 4.5
Entertainment 3.0 3.1
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.0
Family 1.0 4.0
Shore Excursion 4.0 3.1
Enrichment 5.0 3.6
Service 4.0 4.5
Value For Money 4.0 3.8
Rates 4.0 3.9

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