6 Helpful Votes
Sail Date: June 2019
We had tried to get a group of friends together to tour the British Isles for a few years, but it never happened. My wife and I decided to take a British Isles cruise on Regent's Explorer instead, and are very glad we did. We used ... Read More
We had tried to get a group of friends together to tour the British Isles for a few years, but it never happened. My wife and I decided to take a British Isles cruise on Regent's Explorer instead, and are very glad we did. We used the included business class to arrive in Southampton a day early. We mainly used the day to shake off jet lag, and the next day used the hotel's complimentary car service to get to the port at around 12:30. Embarkation was a breeze; we were the only passengers there, and had a choice of 10 people to take care of us. We had cocktails on the pool deck, and were in our room with our luggage just after 2:00. That couldn't have been easier. The room was an F2 (Superior) suite. It had a large walk in closet, with more hangers than we needed (and we overpacked). The bathroom was nice with double sinks, a bathtub and a separate shower. All of the surfaces were luxurious marble. The bed was very comfy and faced the veranda, the veranda was big and had nice wicker chairs,and our room attendant dropped off a bottle of scotch and a bottle of bourbon. No complaints about our room at all, and it was one of the bottom end suites! We spent some time touring the ship, and were frankly amazed at how nice all of the public areas were. It's maximum luxury, almost obsessively so. Everything was spotless and appeared to be in perfect shape. Explorer has been in service for about three years, and looks like it's a brand new vessel. It's supposed to be refurbished this fall, but the passenger-visible areas don't seem to need it. We split our dinners between Compass Rose (the main dining room) and the specialty restaurants. We like to eat late, and that made it easy to get additional reservations at the specialty places. We can honestly say that we didn't have a single dish that we were unhappy with. The service was also great, everything was perfectly paced. One or both of Prime 7 and Chartreuse are open for lunch each day, and that was really nice. All in all, it couldn't have been better. We don't pay much attention to the entertainment. Since we eat late, the show has usually started by the time we're ready. But what we did see was pretty good. Cruise director John Barron's show was excellent. He's really a great CD, the best we've run across. They had an Irish flute player that we liked. The real highlights were two groups that John brought on board. In Belfast there was a troupe of musicians and dancers that told the Belfast story. But the topper was in Liverpool where he had the Cavern Club Beatles on stage. They are the house band at the Cavern Club, the place the actual Beatles play hundreds of times. The theater was definitely rocking that night! Cons: 1. The theater has too many obstructed vision seats. The steps are tricky when the lights go out, and we saw a woman fall and break her ankle. She had to be airlifted off the ship the next day. 2. British weather. Pros: 1. Literally everything else. Read Less
30 Helpful Votes
Sail Date: July 2018
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & ... Read More
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & Chartreuse; La Veranda ok, Pool Grill good). Enjoyed Pré dinner drinks at the various lounges. Embarkation & disembarkation were a breeze (did our own private transfers to/from, also booked hotels of our choice Pre & Post cruise, so avoided chaos at Regent selected hotels). Loved our Grand Suite 1015 (can hear pool deck chairs & running every now & then; though not enough to really bother us)! Majority of staff were friendly & helpful. There were quite a number of crew members who ignored us walking by, no greeting, no eye contact. We’re they afraid we were going to ask them to do something? Our room attendants & Butler were great fortunately. Service outside our Suite fell short. Are they understaffed or undertrained or inefficient? After embarking, tried to have lunch at La Veranda. Absolute mayhem! Ended up at the Pool Grill. Going to La Veranda for breakfast was always an ordeal. Empty tables but none ready. Have to stand & wait several minutes for someone to come over & help us find a table. Coffee refills slow. We mostly ate dinner in the Specialty restaurants to avoid the bedlam at La Veranda, Sette Mari & Compass Rose. Half the time, we’d show up at Pacific Rim or Prime 7 or Chartreuse and no one will be at the reception podium. Have to stand and wait. Same at the Constellation theater, have to wait for drinks server to take our order. We finally got smart & would stop at the Explorer Lounge to get our drinks & would take them into the theater. A lot of waiting for service, not good. Entertainment was ok. Lounge music quite boring. Didn’t go to any lectures since topics were not interesting to us. Shore excursions were well run. Tour guides were mostly ok. Very nice spa. They messed up my husband’s massage appointment which we booked 3 weeks in advance - he was not on the schedule. He had to take a different day; no attempt on Canyon Ranch’s part to give us any remuneration for the inconvenience. The manager did apologize profusely. We are loyal Crystal cruisers so we’re always comparing our Regent experience to Crystal’s. Explorer being a new ship wins on facilities hands-down. Crystal’s service & entertainment are so much better. Food quality are comparable but I thought Crystal had better buffets. We do have a RSSC Navigator cruise booked for January 2020 just because we were looking for a cruise that circumnavigated Australia. Having second thoughts about it now. They better have excellent service because Navigator certainly will not have facilities like Explorer’s. Read Less
6 Helpful Votes
Sail Date: September 2017
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and ... Read More
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and crockery. We were 'processed' quickly at 12 noon and then to a delicious buffet lunch. Once the suites were available we unpacked and found we still had spare drawers and cupboards. The room was beautiful, super bathroom with 2 basins, separate shower and bath. Someone had commented earlier that our room (810) had a lot of teething troubles. I'm glad to say that everything had been put right, except what he described as a 50 cent hook replacing a lost one; we mentioned this to Reception and it was changed within an hour. What he failed to add was that the F2 cabin is so spacious. Crew was uniformly brilliant - always a smile. We dined twice in Prime Seven and Chartreuse, once in Sette Mari, and the rest of the time in Compass Rose. Prime Seven just about the best, Compass Rose good too, but we were never disappointed by the choice or the quality. The last dinner in Compass Rose was outstanding. Wine flowed freely, and if we were always offered a wine that was not to our taste we were immediately offered several alternatives. Cruise Critic had organised a Meet and Mingle on Day 2, and we were pleased and surprised that the Master and some senior officers joined us. This was typical of the approachability of everyone on the ship. We don't do many excursions, preferring in general to walk around the town, but those we did take were also well organised. Bilbao was outstanding, mainly because of the Guggenheim Museum, but we love Bordeaux (where we moored right in the middle of the City), Porto and Lisbon. Finally the infinity pool at the Spa deserves a mention. While my wife had a massage I took the opportunity to sit on the aft deck and use the pool as we sailed down the river out of Bordeaux. This was day 4, and I was told I was only the second person to use it - a hidden secret indeed. We can't recommend Regent enough, especially Explorer. Read Less
3 Helpful Votes
Sail Date: September 2017
I specifically chose this cruise for the new ship and the itinerary. Neither disappointed. The ship is absolutely beautiful and anyone who reviews it less than 5 stars I really wonder about... So book with confidence for a luxury ship - ... Read More
I specifically chose this cruise for the new ship and the itinerary. Neither disappointed. The ship is absolutely beautiful and anyone who reviews it less than 5 stars I really wonder about... So book with confidence for a luxury ship - your stateroom, pool, and public areas. See my stateroom review. I would agree with other reviewers service was so-so. Some of the staff were excellent - would address you by name, have a great conversation and remembered your preferences. Those staff members made the cruise super enjoyable. Other staff members, mostly assistants in specialty, staff in the main dining room and at breakfast were fairly checked out and didn't really care. The complimentary beverage selection was very good and fairly large, we never felt a need to order a paid item. There was a huge variation on the wine availability. Some staff would only serve the "one" featured wine. 3 ports in we learned from another passenger who had complained to f&b manager about beverages and food, learned and told us they had a wine list that you could order from. Once we discovered that and ordered our wine by name it was much more pleasant. Other than staff convenience and budget, I'm not sure why they keep that such a well guarded secret. So be sure to ask to see the ship's wine list! Food was average. While the menu was massive in the main dining room, the quality and taste was average. I will throw kudos their way - we ate in the main dining room only twice on a 12 night cruise and both times they allowed my husband to order a dish he made up with ingredients they had on board. That, in itself, says something about the ship. Specialty restaurant food was equally just average. The chef at the French restaurant comes out and chats with each table, a very nice touch. I will say almost every passenger we met had a different opinion on food quality, so it must be driven by what you are accustomed to. We live in a large city and eat in top restaurants so perhaps our expectations are high. The pool buffet offered a rotating menu and the food was great. They did a specialty buffet on sea days. Eating in specialty restaurants more than once is not a problem. If the main dining room is busy they will offer that up as an option or ask to get in again once you board. Theater shows were good - no problem getting a seat with good sight lines - the theater has ample seating. Avoid the balcony as another passenger suggested. Lounge entertainment is all geared to those passengers 70 plus with no variation. Regents has some work to do to appeal to anyone under 70 and should really focus some time on that. Their target audience goes to bed after the show (10:15). By 11:30 only the one front desk person is up. There were times when we wanted to be at the casino and it was closed. They have improved since our last cruise - now in one lounge they have a self service iPad that you can play music from. We met the 2 other couples on board under 70 and made our own fun. Our takeaway is sail with a group of friends if you are under 70. Pool was heated to about 90 and very enjoyable as we had fall type weather with plenty of sunshine. The nice thing with the older crowd, there were plenty of chaise lounges at the pool. Pool service was good and it was very enjoyable to just relax and read. Canyon Ranch needs to ease off the push to sell products. I was a bit disappointed in my ritual massage/scrub experience I booked with them - not quite up to par. Same for hair salon - I paid $120 for a blow out for short hair and got shamed because I didn't want to order Kerastase products - hello I can get them in the US. Shore excursions we did all private, except for 3, as we knew there would be a lot of older folks on board. I loved the overnights we had in two ports as you could really get out and explore in much more depth or enjoy a nice dinner off ship. We did the dinner at Chateau de Tetre - very nice tour and appetizers. Dinner was ok - chicken. If I did it again I would have dined in Bodeaux. We also took the Santiago de Compostela tour with the ship - I would not recommend - there was no need to be in town so long and the food was again a bit of disappointment (chicken). Lastly chef market tour and tapas cooking class. Can't recommend that either - we grilled bread with olive oil on it. I don't quite understand the culinary kitchen - it takes up quite a bit of real estate but all of the classes except the one I took were booked 10 months prior to sailing and there were not that many in total. I would think they should use that venue every day as it is a revenue generator. I did hear from another passenger that the class she took they actually made something. I booked all of my tours on Tours By Locals. The ship's schedule allowed ample time in port to explore. I could not find a tour guide for St Malo so we took a cab to see St Michel and Cannacle. It worked out great and was only 300 euro. We could not tender in St Jean de Lux so we had 2 days in Bilbao. We got off the ship that night for a local dinner at the port town which was quite fun. We took the air credit and booked our own first class air so no issue with that. Langham London was lovely and had a great location. We came in several days early and the hotel worked with our 2 reservations and kept us in the same upgraded room. Regents paid for breakfast and the transfer to Southampton, which was about a 1 1/2 to 2 hour bus ride. In Barcelona, super simple to get off the ship and take a cab to the airport. Read Less
82 Helpful Votes
Sail Date: July 2017
My husband and I chose this ship after seeing the PBS special, "Ultimate Cruise Ship." We were sorely disappointed, though, especially given the cost of this cruise. You'd expect that an average cost of $2,000 per day for ... Read More
My husband and I chose this ship after seeing the PBS special, "Ultimate Cruise Ship." We were sorely disappointed, though, especially given the cost of this cruise. You'd expect that an average cost of $2,000 per day for the two of us would have resulted in exceptional service and food. Wrong! Not only was the food institutional quality, but the service on the ship was only average. We even had a malfunctioning toilet the entirety of the cruise (it would fill up to the very top with water if not flushed every 3-4 hours). We also had a serious problem with the excursions. We booked way ahead of time only to find that the destinations team re-booked us on several excursions that overlapped with other excursions during the day. When we inquired about getting our existing tour, we were told they were sold out. What a huge, huge disappointment and point of frustration on what was supposed to be a luxury cruise. Outside of the beautifully furnished cruise ship and public areas, this is not a luxury cruise. Don't waste your hard-earned money! Read Less
5 Helpful Votes
Sail Date: July 2017
This was our first trip on Regent, and we were very pleased that it was on their newest ship. We are Oceania cruisers, which will probably always be our first choice. However we picked this one because we wanted to see as much as ... Read More
This was our first trip on Regent, and we were very pleased that it was on their newest ship. We are Oceania cruisers, which will probably always be our first choice. However we picked this one because we wanted to see as much as possible of Iceland and Greenland, and Regent's itin made three stops in both countries, which was the most I could find on any cruise line. It was a fabulous trip, and met all of our expectations. It's an under-appreciated part of the world. The ship is beautiful. Loved the artwork around the Explorer. Both Oceania and Regent have figured out how to hire the right people....to a person, they were friendly and helpful. Our F-1 Superior Suite was spacious, with lots of storage space and a large bathroom with dual sinks, and a separate tub and shower. On Oceania we usually book a Concierge level cabin; this one was the equivalent. Regent doesn't have a Concierge lounge like Oceania has on their larger ships, which my husband has enjoyed in the early morning before I'm ready to go for the day. The onboard lecturer was excellent...I think Regent hires from a Smithsonian group of lecturers. He was a good speaker, as well as knowing his stuff. Our favorite part was never having to sign for anything...it's already been paid for upfront. Although I must admit putting the final payment on the credit card did make my heart beat a little faster! The food was good; both my hubby and I think Oceania's food is a little bit better. But the restaurants are lovely, with excellent menus, and delightful staff. We enjoyed not having to order and pay for wine with dinner...there were always many choices. Oceania is famous for their Gelato choices. Regent has The Creamery at the buffet near the pool, but it falls quite short by comparison. (The first 4 choices were always vanilla, chocolate, strawberry and neopolitian. Come on...you can do better than that!) Most of the 'free' shore excursions were 2-4 hours. I usually would prefer longer shore excursions, and on Oceania we often make plans for independent shore excursions with other passengers via the Cruise Critic Roll Calls, mainly because Oceania's excursions are rediculously over-priced. But in this part of the world where the ports have small populations, there aren't a lot of choices. So we were happy with the ship's excursions in this case. I probably wouldn't have been if we had cruised the Med. The average age of the passengers seemed to be in the upper 70's or older, and maybe they are perfectly happy with shorter tours! As on most smaller ships, the entertainment isn't as lavish or as extensive as it is on the big ships. That's not a problem for us; I love the shows with the singers and dancers, and my husband graciously accompanies me. We avoid magicians like the plague. We've probably missed some good ones! I think we attended four shows on the 15 day trip. We stayed four more nights in Reyjavik after disembarkation, which I would highly recommend. It's a marvelous city, with lots to see and do, including day trips out of the city. (Take piles of money...Iceland is an expensive destination! Credit cards were accepted everyplace, including the taxis.) It's difficult for me to understand how anyone could complain about this ship. It's pure luxury! But some people are just more difficult to please. Overall, it was a fabulous experience. Read Less
20 Helpful Votes
Sail Date: June 2017
Food was the best I've had on any cruise ship. Cruised 12 times. Ship's staff also some of the best as well as their service. Specialty restaurant Pacific Rim clearly our favorite. Ship always spotless. Liked flying business ... Read More
Food was the best I've had on any cruise ship. Cruised 12 times. Ship's staff also some of the best as well as their service. Specialty restaurant Pacific Rim clearly our favorite. Ship always spotless. Liked flying business class with one night at hotel with breakfast and the fact that all transfers were included if you choose Concierge E or above. To me well worth the extra and no hassle. Improvements: Enrichment speaker boring and needs to liven it up some. Shops onboard very limited leaning toward high end. No night light in bathroom. Entertainment regrettably only average. Some hits some misses. Wine selection not as great as I expected. I am not a wine snob but they offered me 2 Cabs. Tours needed some improvements and not what I had expected. Tour guides average only. Procedure for getting on and off for tours was very professional. Would consider returning. Read Less
12 Helpful Votes
Sail Date: June 2017
My family of four was part of a bigger family group of 13. We had 6 suites on the 9th deck. Our ages ranged from 15 – 85 years old. This was the second Regent Cruise for most of us, the first being an Alaska Cruise on the Navigator. ... Read More
My family of four was part of a bigger family group of 13. We had 6 suites on the 9th deck. Our ages ranged from 15 – 85 years old. This was the second Regent Cruise for most of us, the first being an Alaska Cruise on the Navigator. My first impressions getting on the ship… Going through the check in was very easy and relatively fast. We had traveled from London on a bus, so we only had to deal with the 40 people on our bus before going through security and then onto the ship. It was fast and easy, really, in comparisons to Disney or Royal Caribbean. We entered through the 5th deck lobby area and were greeted by staff with Champaign or orange juice. The area was simple, but very nice. You could see all the support areas for the passengers (Registration, the office area & Excursions). Since the suites were not ready yet, we boarded at 11:30, we went up to the 11th deck to enjoy lunch by the pool. The staff was very attentive and nice. We loved our Category D suite. Bathroom, closets, living area were wonderful and never did we feel cramped or on top of each other. The patios were very nice and roomy with two chairs, a table and a lounge chair. With Regent, the room attendant was there to ask what we wanted our refrigerator filled each day. She brought fresh fruit every day. All the public areas, bars, restaurants, theater, and stores were clean and nicely decorated. Our voyage... I need to mention this first….. We have a teenaged daughter, 15 years old. The “Mariner Program” for teens was WONDERFUL. We have cruised many times with our children and they have never wanted to participate in these programs. Since the Explorer is smaller, there were only 6-8 teenagers on board; our daughter said she would give it a try. These teenagers ended up having the best time on this trip. I give a big “thumbs up” to the staff and also for Regent for having somewhere for the 14-17 year old group to go while on board. It wasn’t completely structured, the staff really related with the group and they had the best time. I think our daughter has made lifelong friends on this trip. I am so happy she had such a wonderful time. I think each parent of these teenagers felt that they were in a safe and supervised area. They had tours of the bridge and kitchen that most passengers never got to see. I enjoyed spending time on our sea days taking cooking classes, reading, doing puzzles or trivia. I guess it doesn’t take much to entertain me. I love the sea days, especially when trying to adjust to a new time zone. Weather… Granted we were going around the British Isles, most knew that the North Sea can be rough, and it very rough when we made the transition to the Atlantic Ocean. But most of the passengers were sleeping or preferred to stay in their cabins. I’ve seen worse seas on a cruise to the Bahamas on Disney Cruise this past spring. Luckily no one was getting sick in public. We also had rough winds leaving Liverpool (which delayed or departure and made us miss stop in Cork, Ireland). Our unexpected sea day was a little rough at first, but it became a beautiful day. Again, I love being on board the ship, enjoying some quiet time by the pool, albeit white caps on the pool deck. The weather seemed to be rainy every day we were at port. Edinburgh was the worse. We had hired a private van to take my family to Paisley, where a founding family member was from. It is expensive to go through Regent to hire a car/van. But let me tell you, the guide and driver went out of their way to make our rainy day experience the best we could have while visiting the area. Paisley is just west of Glasgow. It rained the whole time we traveled there. Our guide was wonderful and answered questions and gave us insights to the area. Traveling back to Edinburgh, we were concerned about the rain; he suggested that we go to a museum, since all public areas are “free” in Scotland. We went to the Natural Science Museum and had a great time on our own. It worked out, actually, that my son in college had a summer course that required a to visit a Natural Science Museum during the summer. This fit the bill and he got 100% for his credit in his course. The guide and driver were wonderful. Since we wanted to travel with a guarantee with Regent not to leave us, we went through Regent for this excursion. It was costly, but for me and my family, it was worth it. Excursions (cont.)… The other “free” excursions on Regent were wonderful. My family enjoyed them all. I know some people felt that the hosts were inexperienced or had bad tours. In my opinion, all of ours were great. We did pay extra to visit the Giants Causeway while in Belfast (worth every penny) and my daughter and I did a cooking class while in Dublin to Ballyknocken, while everyone else enjoyed the Guinness Tour, and enjoyed it completely. Again, we enjoyed them all. It was unfortunate that we were delayed leaving Liverpool and missed our stop in Cork, Ireland. Yes, we all wanted to kiss the Blarney Stone, but weather isn’t one of those things we really can’t be mad about. It is what it is. During our “extra sea day”, we slept in, enjoyed the sun and did some extra shopping since we didn’t spend our on-board credits yet. I guess we are easy to please, we don’t expect to place blame on someone due to a weather issue. It is what it is. Cruise Critic… Before I forget, my husband and I attended the “Cruise Critic Meet and Greet” on this trip. We were two of the 8 couples that signed up to join the meet and mingle. Only 4 of us showed up, but we enjoyed meeting the officers at the mingle. I think Regent expected there to be more people at the mingle; they had made a nice spread of food. Thankfully, they had the staff go around to the rest of the passengers that were in the Explorer Lounge, not in the mingle, to enjoy the nice appetizers. The staff was so nice to us all. I was able to make some connections that helped throughout our voyage. From what I heard from some of the officers, they do hear and read comments about Regent on Cruise Critic. Hopefully the Corporate Staff reads them also to help make voyages enjoyable for everyone. We loved the Explorer. Felt like the ship handled all the rough seas that we encountered. We loved the ports that we visited. Wished we could had better weather.... but that wasn't anyone's fault. It is what it is. We learned to carry rain coats and umbrellas. Not a big deal. We were a big group (13). We always went to Compass Rose by 7:00 pm. They had a table of 8 and 6 for us. Ivan (CR Manager) was very nice to make sure he saved a few tables for us. Sometimes we were in the "main area" or even in the back of the restaurant. The last night, we sat in the left side of the restaurant and had the best service. We told the staff that we wished we had requested that area the entire trip! Not to say, the other staff at CR wasn't good. They were and they were very nice and sweet to my father-in-law. He suffered a broken hip a few months ago, so they were very accommodating to him with him limited mobility. Ivan also helped me arrange a special 80th birthday cake at Chartreuse one night, which was very nice. I also wanted to add that I loved the fact that the laundry facilities were so convenient. Not that I wanted to do laundry during my vacation, but I am a mom with a family of 4. We were gone for 16 days.... we needed to do laundry. 80% of the time I checked the laundry, I could put 3 loads of laundry in the wash. That saved so much time for me to have 3 washers going at one time. The laundry facilities on the Explorer are wonderful! There are three washer/dryers, a nice sitting area, a TV and a phone. No one was hogging the washers or left their laundry so you were unable to complete your wash. It was very nice. I did keep my phone timer on with the timer to my laundry so I wouldn’t hold someone from finishing their laundry. I was holding off using my onboard money, in case I needed to send out laundry, but I was able to get everyone's laundry in our family done before our last stop that I actually enjoyed our last day at port and didn't worry about the dirty clothes. Overall, we had a great time. My husband felt that the service was lacking at times in the La Veranda or Pool Grill. He’d ask for a diet coke and it would show up after his food would arrive. I did find that anything a little odd, like a diet coke at breakfast, would be slow. I would end up bringing one to breakfast from my refrigerator in my suite for breakfast. I don’t drink hot coffee in the morning, I like my caffeine cold. I think being a Mom; I’d rather find a way to fix my problem than complain about it, which I did. For anyone that would like to have a great small ship experience without the haggle of always asking you for your card to sign for a drink or anything else…. I would definitely travel with Regent! When we were back in London after our trip experiencing two extra days with our family, we were in an elevator with a family about to embark on a British Isles trip with other carrier. They were excited, but the dear husband was already complaining about how the excursions and hotels were double the cost of the trip of the cruise. My children and I just smiled and told them to enjoy their trip. We felt like we had made the best choice for us with Regent!! Read Less
1 Helpful Vote
Sail Date: June 2017
Food has improved a lot since our last cruise with Regent Seven Seas on the Seven Seas Mariner in April 2013, and was the best we've had on any cruise ship this time. The foie gras, grilled lobsters, grilled scallops, grilled ... Read More
Food has improved a lot since our last cruise with Regent Seven Seas on the Seven Seas Mariner in April 2013, and was the best we've had on any cruise ship this time. The foie gras, grilled lobsters, grilled scallops, grilled shrimps, grilled fish and grilled pork chop in the Main Dining Room were all excellent and they could now be ordered every evening, which was really a great improvement from the past. The two caviar and champagne breakfast, the Sunday brunch, the New York strip steak in Prime 7 and the bread in the Italian restaurant were also excellent. The Asian specialty restaurant Pacific Rim was however not good - westerners may think that's what Asian food is like but as Asians we know that the food there is not only not authentic, but also can be done much better and much more delicious in Asian restaurants in Japan, Hong Kong and Macau. Services also need some improvements. In particular, all the guests complained for waiting too long (we needed to wait for about an hour!) for the tenders at the port Dartmouth to return to the ship, whilst we were all hungry and wanted some lunches as it was already 3-4 p.m. but lunch was not included in the tour. We also needed to wait for a long time for the coach buses for the tours at the port Dartmouth to arrive (we needed to wait for about 45 minutes!). Read Less
6 Helpful Votes
Sail Date: June 2017
We were on the Explorer from June 3 to June 14th and had a wonderful time. The ship is stunning and the itinerary was very good. We loved our Penthouse Cabin 948 with its' fabulous bathroom! The beds are so comfortable, the room ... Read More
We were on the Explorer from June 3 to June 14th and had a wonderful time. The ship is stunning and the itinerary was very good. We loved our Penthouse Cabin 948 with its' fabulous bathroom! The beds are so comfortable, the room beautifully furnished, and we really liked the big balcony with sectional sofa and a table with chairs. Besides Compass Rose, where we had some trouble getting our meal and/or a server to pay attention to us (to the point where we had to leave the restaurant and find coffee and tea at another venue) we found all the restaurants truly wonderful, both with food and service. We really liked the entertainment and the Cruise Director was fabulous with a fun personality. The Ports were great; unfortunately we had some really bad weather at one tender port, Edinburgh, and had a very rough and uncomfortable tender ride. One of our last ports in Ireland - Cork/Cobh was cancelled because we could not get a tug boat escort out of Liverpool until late in the evening not leaving enough time at Cork/Cobh to allow for time at that port- we were very disappointed when that occurred. However, we enjoyed all of our excursions, but especially the Giants Causeway and Dartmouth River Cruise/Steam Train round robin. On all of our tours, the bus drivers and tour guides were helpful and informative. I especially liked the fact that we were not "jammed" into full coaches on any of our excursions making our travels more comfortable and enjoyable. Read Less
Sail Date: June 2017
We were on Regent's 11-day cruise around the British Isles, aboard their newest ship, the 700 passenger Explorer. First time on Regent - our previous cruises had been on Seabourn, a close competitor in the luxury cruise market. ... Read More
We were on Regent's 11-day cruise around the British Isles, aboard their newest ship, the 700 passenger Explorer. First time on Regent - our previous cruises had been on Seabourn, a close competitor in the luxury cruise market. Sailed in and out of Southampton. Overall, a great experience, in spite of having to put up with rainy days in several ports and losing one port due to bad weather. The Explorer is advertised as the most luxurious cruise ship ever built. Think of it as a Las Vegas hotel - the decor is heavy on glitz and glimmer. On board, the experience is similar to traveling with Seabourn - spacious cabins (we had a F2 room), attentive service, great food, decent entertainment. Unlike Seabourn, the shore excursions were included (along with Business Class air). The tours were all excellent - Regent does an excellent job of lining up quality local tour guides. We especially enjoyed the choices available for dinner - besides the large main dining room, the Explorer offers 4 other specialty restaurants - Italian, French, Steak and Asia (the later three required reservations). While the main dining room seemed a step down from Seabourn, the three reservation-only restaurants were terrific. And occasionally, they were open for lunch without reservations - a nice treat! One can always quibble about something or other - here are my complaints: - Disembarkment for port excursions - at the start of the cruise, you get tickets for all the excursions you've signed up for. The day of, you are required to go down to the theatre and exchange your ticket for a numbered pass and then wait around for your group number to be called. This was terribly annoying and far from a first-class experience. On Seabourn, you just walk off the ship at the time your excursion is scheduled. - No outdoor viewing areas at the front of the ship - as someone who takes a lot of pictures during a trip, this was quite annoying. Whomever thought this was a good design should check out the Seabourn ships, which have 3 levels of outdoor viewing areas at the front of the ship. - Cabin seating - there are spots for 3 people to sit in the cabins - two on the sofa and on chair. So if you want to invite another couple to your room for drinks or a movie, you are out of luck. By comparison, Seabourn's cabins have seating for four. In spite of my complaints, I would book another cruise on the Regent Explorer for the right itinerary. Read Less
5 Helpful Votes
Sail Date: June 2017
Background information We have reviewed all our previous cruises which were on-board RSSC’s Mariner and Voyager in the Mediterranean but this time we wanted to try the new Explorer and enjoy the convenience of a Southampton round trip ... Read More
Background information We have reviewed all our previous cruises which were on-board RSSC’s Mariner and Voyager in the Mediterranean but this time we wanted to try the new Explorer and enjoy the convenience of a Southampton round trip which meant our holiday could begin with a comfortable car journey. Ship information The Seven Seas Explorer has been in service for less than a year and is described by Regent as ‘the most luxurious ship ever built’. As with Mariner and Voyager, the vessel is very spacious both in terms of cabin sizes and public areas. Although we sailed full, at no time on board did we feel at all crowded. The staff to passenger ratio is amongst the highest of all the cruise lines so that service is always at hand. Service We have always found service on board Regent ships very good but on Explorer it was even better! As many of the crew seemed to have started on the Explorer, Regent has done a really excellent job of training them up to its wonderful standard. Excursions As most excursions are included in the fare on Regent, they are of course very popular Almost all the excursions began with a bus ride and we were disappointed to find that Regent seemed to be filling the buses almost to capacity whereas in the past they have only been two-thirds full at the very most – takes the edge off the ‘luxury’ tag a bit to be on a crowded bus. Generally, the tours and the guides were of a high standard. Dining Compass Rose The main dining room with no reservations required and you can choose to share or not, as you wish. Sunday was a sea day so we had the chance to try the famous Brunch in CR - very impressive! But so difficult to decide where to start and, even more, where to stop. For dinner, we found it important to eat early, say by 7pm, to avoid a wait unless willing to share and to avoid the front section where the noise level could be very high. The food was adequate rather than exceptional and the large rectangular area, combined with the lack of any features gives the ambience of an, admittedly upmarket, refectory. The menu lacks the variety that we have found previously - I know there is the 'mix & match' of different entrees and sauces but think the chefs must find it rather inhibits creativity. The sauces also tend toward the bland - certainly the green pepper was almost flavour free. La Veranda At breakfast and lunch we enjoyed the copious buffet including a selection of hot dishes and, in good weather one can eat al fresco. Compared to Regent’s other ships, the layout was much improved. Sette Mari At night La Veranda becomes Sette Mari, an Italian restaurant with a la carte ordering of main courses and a buffet for starters and desserts. No reservations required or permitted and very popular so that a wait for a table was not unusual. We dined here on only the last night of the cruise when there were many tables free and enjoyed the pasta and lamb chops particularly. Chartreuse A French restaurant available by reservation only. Our first dinner was to have been in Compass Rose but there was a long line and, rather than wait for a two-top, we accepted the offer of a table in Chartreuse. I'm not sure but it seemed to me that it was a bigger venue than Signatures had been (the previous French restaurant on Mariner & Voyager). Although it was our favourite, not many seemed to share our preference if the availability of tables at short notice was a reliable indicator. The service from all the staff was both efficient and charming. The food is to our tastes generally although the slow-cooked beef ribs were lacking in flavour but not in quantity! We were keen to try the rack of lamb but were deterred by reports that it could be tough. Otherwise the meat and fish were top quality. The cheese soufflé was consistently excellent as were the desserts. Prime 7 A steakhouse type restaurant available by reservation only. We also tried Prime 7 which is definitely bigger and better laid out than on the older ships. Again it was not full at any time that night. We enjoyed P7 which seemed to be the most popular of the speciality restaurants we actually visited. It is a very consistent, quality product but we are not great steak eaters - 6 oz is more than enough for us - so we don't seek extra visits. Pacific Rim An Asian – fusion style restaurant available by reservation only. We were not overwhelmed by Pacific Rim. While the ingredients were fine, the spicing was too bland to our taste. It was very good to find an Alsace Gewürztraminer on offer - although the Sommelier described it as German. Luckily there were no French passengers within earshot! Summary Being critical, we did not take to the layout of Compass Rose – too much the feel of a banqueting hall – but liked the new (to us) menu. We also found the Observation Lounge rather dark but perhaps that was a product of the rather gloomy weather – it certainly seemed more roomy and better laid out than on the other ships. The Explorer may or may not be the most luxurious ship ever built, but it is certainly very well appointed, sails beautifully and has a marvellous crew. We received food and service better than on any of our previous Regent cruises. As many of the crew seemed to have started on the Explorer, Regent has done a really excellent job of training them up to its wonderful standard. Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 3.0 4.2
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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