Sail Date: October 2014
This cruise was far from being a cruise with positive things to remember other than our excellent cabin attendant. The embarkation & disembarkation process was very poor (it took several hours to get on the ship in Southampton and ... Read More
This cruise was far from being a cruise with positive things to remember other than our excellent cabin attendant. The embarkation & disembarkation process was very poor (it took several hours to get on the ship in Southampton and several hours to get through US Customs processing in Fort Lauderdale.) Our dining room staff wasn't well trained and their attitude was curt. Didn't care for the new show -- CATS I didn't care for the modifications that were made to the ship in its recent dry-dock (removal of the Viking Lounge; addition of loft suites; This will be my last cruise on this class of ship. Read Less
Sail Date: October 2014
Boarded in Southampton on a cold and at times rainy afternoon. We were emailed that our category (Diamond) could embark starting at noon. We arrived at the port early, having flown all night from Florida and looking forward to getting ... Read More
Boarded in Southampton on a cold and at times rainy afternoon. We were emailed that our category (Diamond) could embark starting at noon. We arrived at the port early, having flown all night from Florida and looking forward to getting checked in. This was NOT to be. Hoards of passengers waiting outside the terminal for hours, the port people ( no one from RCL ever appeared) telling us at various times we could NOT enter the building because of Customs and Immigration......it wasn't until 21/2 hours of standing with easily a couple of thousand people.....in the cold, that they opened the doors......it was a nightmare to say the least. Once inside it went from bad to worse. No organization whatsoever.......and still no one from(RCL) To deflect the angry and very tired passengers. We immediately went to our cabin, thoroughly exhausted. WOW......talk about penny pinching! No lotion, no conditioner.....only 2 tiny bars of soap and shampoo which came from a dispenser. No pen, no note paper.......the only glasses were those in the bathroom. Thank God our stateroom attendant was, as usual one of the first smiling faces we encountered! Our dining was 6pm.....our waiter Bassem was what made the voyage....he greeted is by name, had our ice teas always waiting when we arrived....and of course his table service was above and beyond.....can't complain about the food, as it was acceptable....however, on the last formal night.......pizza?????? TV was pre-recorded......no signal....even on a clear day??? 15 year old movies and sitcoms.......decided not to bother watching TV. We should have known things were amiss when walking thru the Promenade and passing Guest Services......EVERDAY long, long lines......our final bill appeared on the last day.......attached was a bill showing our cabin number.....but a different name.....overall I think the staff felt the anger and frustration of the passengers.......not a lot of the usual upbeat personas.......Schooner Bar personnel.....grumpy, grumpy! Soiled chairs....filthy leather sofas......Diamond lounge......oh, my gosh......brown and barf green.....old chairs...and NEVER a flower to be seen anywhere on board. Yep, you guessed it....we're spoiled! We have dubbed the Oasis as a RUM RUNNER....a seven day Carribbean island junket....no need for friendly staff...you're not on board long enough for them to make a difference!!!! Won't even go into the complete disembarkation fiasco........6 hours to get off the ship...and another 2 hours through long winding lines to Customs. RCL WILL NOT BE MY NEXT CRUISE. We are long time cruisers (35)..... Read Less
1 Helpful Vote
Sail Date: October 2014
We booked the Oasis TA the day it was released based on a previous cruise on its sister ship Allure and numerous TAs and RCCI, Celebrity, Azamara, Princess and others. The cruise was horribly mismanaged by RCI from day 1. RCI originated ... Read More
We booked the Oasis TA the day it was released based on a previous cruise on its sister ship Allure and numerous TAs and RCCI, Celebrity, Azamara, Princess and others. The cruise was horribly mismanaged by RCI from day 1. RCI originated this TA in both Rotterdam where Oasis was dry-docked for two weeks and from Southampton, both as originating ports. The Rotterdam-Southampton overnight leg was designed to showcase the ship to several thousand travel agents. About 880 paying passengers boarded Rotterdam and approximately 4,000 in Southampton. RCI IT was not set up to recognize passengers boarding in Southampton: no shows could be scheduled, no dining reservations made, and no shore excursions. Every contact with RCCL had to be telephonic, adding to much frustration by both the passenger and the representatives who never had the same story twice. We scheduled the flight to London using Choice Air, which worked well and resulted in a good price compared to what the airlines wanted one-way. The five-night pre-cruise stay in London was perfect. We stayed at a small hotel in Kensington, the Ashburn, located a block-and-a-half distance from the Gloucester Road Underground station for 3 lines. We covered London using the bus, Underground, water bus, and train system. Embarkation in Southampton was a disaster. Thousands standing in long lines, sometimes in the drizzling rain, people pushing to get out of the rain and find a place to sit as a result of the extremely long time it took to board. RCI representatives were few and far between. RCI blamed embarkation woes on the port, however, RCI contracts with local representatives to manage embarkation/debarkation. Interestingly, the same embarkation “challenges” were voiced by those embarking at Rotterdam. In addition, Rotterdam originating passengers were required to disembark and re-embark in Southampton with some saying that took 3 hours… The cabin, JS 10236, was ready by the time we arrived at nearly 5PM (luggage arrived just prior to 6PM). We had scheduled dinner in Giovanni’s Table for 6:30PM, later changed to 6PM by RCI, to make the 8:30PM “Come Fly With Me” show, the only day it was scheduled. Arriving at the restaurant we were told it had been booked by a group at 8PM (the travel agents again – underway scheduled for midnight) and our reservation could not be honored. Instead, we had to “dine” in Oasis/Allure’s terribly designed Windjammer and endure a huge crush of people. The food was almost inedible, pasta so under-cooked it clumped together and other items cold. The Come Fly With Me show was good even if it was the same show repackaged from other names. JS 10236 is a great room and we obtained a wonderful price by booking through our travel agency and C&A on the first available day. The price for the cabin escalated at least 50 percent over the next several months. The Oasis class JS is a wonderful secret. Walk-in closet, relatively large bathroom compared to balcony cabins, and the “extra” wide space made the cabin very comfortable. The bed was excellent. JS 10236 is on the “bump-out” and has an extra deep balcony with two chairs, two chaise lounges and a table. Our cabin attendant was exceptional. Linens, bathrobes and towels were showing their age and were “thin.” While this class of ship is a magnificent engineering marvel, accommodating passengers is a struggle for RCI. After a decade of cruising, and 30 years at sea on US Navy ships, I can offer that the problem lies with the middle and senior officers, and with RCI headquarters. For example, the Cruise Director stated that he didn’t know where several common passenger venues were located or what they looked like. NOT a joking matter. He was also unaware of scheduled events during his morning show (which needs to be discontinued). Enrichment presentations are wonderful and educational events to schedule during TAs, and are very popular on all cruise lines doing TAs. The few lectures offered were miss-scheduled for locations much to small to accommodate interested passengers. Satellite television reception during the TA was poor – which is understandable. However, most ships show a variety of “free” movies for passenger entertainment. Not so Oasis which charges $11.95 per movie (adult films on the system cost less). Some old television shows were recycled all day – the same episodes. RCI boasted that Oasis received a much improved Internet at sea reception capability. Not on this cruise. Dial-up speeds were the norm with numerous lost connections. The new “7-day” Internet package, sold by day and not minute, is an excellent improvement. In-cabin connectivity to the ship was good. Equipment in the Fitness Center was in poor condition with some machines unusable. The mix of stationary bicycles to treadmills and other aerobic machines is inconsistent with the passenger demographic. There were a total of 4 recumbent bicycles favored by seniors, of which one was broken and one had non-functioning electronics. Long wait time for the working bicycles with some passengers not following equipment use time guidelines and no fitness center personnel available for monitoring. Oasis has a wonderful walking/jogging track which leaves the numerous treadmills unused. After several days it became apparent that the front-line crew, from room attendants to restaurant servers, were overworked. This was confirmed by several crewmembers. RCI is reducing the staff that directly engages with passengers providing some frustration for both passengers and crew. RCI should be aware that those front-line staff are the face of the company to passengers. Since we boarded in Southampton and “didn’t exist” in RCI’s IT system for this cruise we did not receive an electronic survey nor an end of cruise summary statement of charges. The food in the specialty restaurants was “adequate,” but nothing to write home about especially considering the added cost. We selected the “walk-off” disembarkation option and got in line around 6:10AM and processed through immigration within 45 minutes. Friends with later “scheduled” times told us it took up to 3 hours to disembark! Lastly, the TV in our room “froze” during an “interactive” process. Calling “maintenance” several times over 3 hours produced only promises to fix, but no action. Finally found the direct number to IT and after several frustrating calls, the IT rep laughed at my frustration. An IT tech was sent to the room after 7 hours only after engaging an officer in customer relations. We are currently scheduled for 3 more RCI cruises (and one on Azamara which is always wonderful) and somewhat leery of what we will experience…   Read Less
Sail Date: October 2014
This was beyond a doubt the worst cruise we have ever taken. Mob mentality existed from before we got on in Southampton until we went through immigration in Fort Lauderdale. RCCL had absoultely no control over those standing in line and we ... Read More
This was beyond a doubt the worst cruise we have ever taken. Mob mentality existed from before we got on in Southampton until we went through immigration in Fort Lauderdale. RCCL had absoultely no control over those standing in line and we stood in many lines. I can't even call them lines since it usually was a very large group of people pushing and shoving to get in a door to something, the terminal in Southampton, the theater every night, the Diamond Loungs (although they didn't push and shove there), Studio B and every other venue we had signed up for We stood outside the terminal in SH for over two hours. There were people there who ocassionally tried to get the various loyalty classes of people in a certain area but they never followed through. When the doors did open it was a push and shove like I have never been in before. I rescued an older lady next to me who got separated from her husband and a man with a suitcase refused to let her pass to catch up with him. I finally got her to the door where an "official" took her hand and helped her in. The lines to the theater were long every night and the night CATS played it was even longer. Some folks stood in line for over two hours only to have people approach from the left and right side and slide in in front of them. When people complained to security his response was "we didn't tell you to come and stand in line for two hours". In all cases a set of ropes to delineate the lines would have made all the difference. A megaphone would have enabled more if not everyone to hear what those "in charge" were saying. Instead they yelled expecting 1.000+ people to hear them. It seemed as though no one cared except for those who had been standing there for two or more hours. They need to go to Disney and learn crowdn management. I really don't think they need three high end purse stores on one ship. Can't see them selling many Coach bags to those on a week long Caribbean vacation. Central Park is lovely but I can go to a park when I am home. When I am on a ship I would like to see the sea. Except for the theater and STudio B all the other public rooms were very small given that ship holds over 6200 people. That being said - the shows were outstanding. The food in Windjammer was OK but I would have preferred to have the hot foods in one area and the cold foods in another. There was one nice area at the very back of the ship by the jogging trail that was a great quiet place to read a book. I would have enjoyed the pool more if it had been heated. We never saw the Cruise Director, Drew, except on the stage or on TV and very rarely saw any of the other officers. They were pretty much invisible. I think everything cost more on this ship and the fact that there were more resturants with an up-charge than complimentary is a bit disturbing. We are long time cruisers but I would not get on an Oasis Class ship again. We tried it and found we didn't like it much. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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