Sail Date: October 2014
My husband and I sailed on the Oasis in 2013. We fell in love with the ship, the captain (Patrik) and the cruise director (Amy) and had so much fun we decided to book the Transatlantic cruise in conjunction with a cruise around the Canary ... Read More
My husband and I sailed on the Oasis in 2013. We fell in love with the ship, the captain (Patrik) and the cruise director (Amy) and had so much fun we decided to book the Transatlantic cruise in conjunction with a cruise around the Canary Islands Adventure of the Seas.The Captain and Amy were visible a lot. Embarkation was tough due to immigration, a travel agent's tour and a tour by Andrew Lloyd Webber (Cats). (Hearsay) Many people stood outside or sat in a waiting room for many hours. We waited about two hours. Having not eater since 8:30 AM, we were hungry. When we boarded we looked for a place to eat and the ship was shutting down all the dining venues for muster. Even the Guest Services desk was shutting down. I was in line only to have a hole punched in my Seapass card and I was rudely told that they could not do it at this time because they were shutting down the desk. That was the first time ever, a staff member was rude.I walked away shocked and didn't even get a name. We were given My Time dining that we used twice and we were not impressed. The first night we were seated at a table for two in the aisle way and the traffic by us was crazy. While trying to eat our dinner, head waiters kept stopping to see how we were doing which is very nice but not every few minutes. The second time, we requested to be away from the aisle and even though we had reservations, we waited because our table wasn't ready. We were seated at a table for four with only two of us which was great. Our assistant waiter was pleasant and friendly. Overall the food on this ship was good. In fact, better than on Adventure of the Seas that we were on the week before. Since we were on the ship in 2013, it was redesigned to hold more people with less public space. Unfortunately the captain had to make a decision due to weather, to stay north and cross to the west, making it windy and chilly until the last few days. Most of the people picked a spot on the Promenade and stayed there most of the day. My husband and I had pizza one day and had to stand by the glass wall at the Rising Tide to eat it while people sitting, watched us. During this crossing, three designer purse stores had their grand openings and for most of the trip were empty. How many people spend hundreds of dollars on purses on a cruise? Those spaces could seat people. The Opal Theater was tied up every day for Cats rehearsals because the cast wasn't ready. That tied up another large place for people to go. The events held in the Schooner Bar and On Air were overcrowded and they were tied up pretty much all day, so again, lots of seats unavailable. Even the Diamond lounges were crowded. We have already booked a trip on this ship for nine people, next October and we're a little concerned. I read in one review that wasn't a concierge to make reservations for you. There was one in the Diamond Lounge every morning and he was also present in the evening. The Captain wasn't highly visible like on other cruises we've been on but then we heard he had been sick throughout the trip. The cruise director was fun and professional but not highly visible to us either. Maybe there were too many events for him to attend. Overall, it was a fun trip with good entertainment at night, if you had reservations. We met several nice people to talk too and found a place in the Champagne Bar every night where we could have a fairly quiet drink and see our friendly bartenders, Andre and Dennis. Disembarkation was awful. We waited from about 9:00 AM until almost 2:00 to disembark. The immigration officer was very nice to us. That was the best part of the disembarkation. The ship was in a hurry to get us out of our cabins but not fast in correcting a huge mess. I pray that next year's trip is better. Read Less
Sail Date: October 2014
Just back from our Transatlantic on the Oasis of the Seas (15-27 Oct 2014). This is my first cruise review - Have to say I’m very disappointed. Embarkation – Embarkation at Southampton was an absolute nightmare. As directed by email ... Read More
Just back from our Transatlantic on the Oasis of the Seas (15-27 Oct 2014). This is my first cruise review - Have to say I’m very disappointed. Embarkation – Embarkation at Southampton was an absolute nightmare. As directed by email from RCCI we arrived at 12:00 to embark the ship. This was to find hundreds of people already milling around the doors of the terminal, luckily it was not raining. After much pushing and shoving in the queue (not by my wife or me I will stress) we finally got onboard around 2:30pm. Cabin – We’ve been on the ship before so knew what to expect from a sea view balcony cabin, it’s a decent size and contrary to what some others report we found adequate storage space. Cabin was clean but the couch looked dirty and was stained in several places. There was a constant dusty smell in the cabin, and it probably requires a good deep clean, more than the steward could manage. He attempted to cover the smell up with an air freshener spray. The balcony was not cleaned in the two weeks we were on board. Food – Main Dining Room – We were initially on early seating, but due to show times we changed to ‘my time’ dining. This was quite easy to arrange, but even although we booked for a certain time each night (you do this the day before) we were never able to get the same table or waiter. Even if you did book the day before you still had to stand in a queue with people who had not booked. Disappointingly the food was below standard most days, several times being delivered cold. The menu for some reason had 10 starters and only 5 main courses. I had strip steak twice, once it was good the second time it was tough as an old boot. The ‘Royal Cheese Plate’ was very poor with only two cheese selections on it, both rubbery. Food – Buffet – We had breakfast lunch most days in the Windjammer Café and it was as expected, with a decent selection. The main problem was overcrowding, no matter when you arrived there were not enough seats. After walking around with our meals getting cold looking for seats for the first few days, we resorted to finding a table first, then one of us would go get our meal while the other guarded the table. Not ideal. There were no omelettes in the Windjammer, if you wanted one for breakfast you had to go to the Wifeout Café. This venue is very spartan, with plastic chairs designed for people in wet swim costumes and not really suitable for breakfast. With no waiters to get fresh juice, latte’s etc. The Park Café was open for breakfast and lunch and did a nice ham and egg muffin for breakfast. Lunch was a selection of sandwiches or a salad and bags of crisps (these ran out after about 8 days). You could get latte, espresso etc. but unfortunately there was only one person serving, so it could take up to 10-15 minutes to get your drink. My wife was disappointed there were no speciality teas in the Park Café. Once again quite difficult to find a seat, and for some reason the seats were very low, at least 6” shorter than a normal seat, very off putting when you first sat down. Entertainment – Due to the numbers onboard the main theatre only changed its ‘Headliner’ act every two days, but for the most there was a good variety. There was the same piano player in the ‘Schooner Bar’ every night, the same group in ‘Boleros’ every night and the same group in ‘Dazzles’ every night. For some reason they did not start until 9:30pm. The Jazz Club band on Deck 4 started at 9:00pm I think (they were excellent by the way). So if you were on early sitting at dinner you had a long wait for entertainment. The main entertainment event of the cruise was the preview showing of ‘Cats’. This was excellent and worth the disappointment of standing through the first half (more of that later). I didn’t go to the Ice Show, but my other half tells me it was brilliant, as was the ‘Aqua Show’. Show Bookings – Due to the numbers involved bookings are required for shows in the ‘Opal Theatre’, Studio Four (Ice Show), Aqua Theatre and Comedy Club. You are supposed to be able to book these through your interactive TV, but for some reason this did not work and for the first couple of days they set up a ‘box office’ on the Royal Promenade where people queued for up to an hour or more to book shows. You would think, this being the case that once you got into your venue there would be a seat for you, but no, probably like airlines they over book, so at some shows, especially the Ice Show, Aqua Show and particularly ‘Cats’ there were arguments over seats. The cruise director even mentioned there had been fisticuffs at the Ice Show and security had to be called. We decided to get to the theatre early for ‘Cats’ only to find with over 45 minutes to go before the performance there was already a long queue at each door of the theatre. My wife managed to get a seat but I had to stand at the back of the theatre with at least 50 other people for the first half of the show (the show is two hours long with a 15 minute intermission). For the second half around 10% did not come back so I managed to find a seat. Drinks Package – For some reason, we were unable to book our drinks package before the cruise, so didn’t manage to qualify for the early discount. I had the ultimate package (with alcohol) and the missus had the non-alcoholic package which both of which include speciality teas and coffees, soft drinks (fountain) and freshly squeezed juices. We didn’t manage to break even on this as I’d say at least 30% of the time we went to the two self-service drinks machines on the Royal Promenade they were on some maintenance program ‘blah blah please come back in 15 minutes’. Why both at the same time? The only other machines we found were in the Windjammer Café on the 16th floor. You could get your cup filled at any of the bars but that was limited to cola, lemonade, ginger ale and a few others probably. The drink machine has the option of over 90 drinks. At the café on the Royal Promenade, because of the queues it usually took over 15 minutes to wait for a latte, or cup of tea, they ran out of lids for the cups (the kind with the hole to drink through) and eventually ran out of cardboard sleeves used on the cups to stop you burning your hands. Finally we also found out that the only squeezed juice on offer was orange, which my wife can’t drink. Our last cruise was on Celebrity where fresh juices included orange, tomato, pineapple and cranberry at least. Disembarkation - We had a tour booked supposedly 08:00 - 13:15, we went as instructed to our assembly point at 07:30 and left the ship around 07:40 am, or should I say started to leave the ship at 08:00 am. We finally got on the tour bus at 10:10 am. Over 2.5 hours to clear immigration, we listened to one of the officials on their walkie talkie - there were 7 officers to clear over 5,000 people, work it out for yourself. Customer Service – Luckily we never needed to bother with them, but every time we walked past there were at least three queues of people 6 or 7 deep waiting to be seen. This was at all times of the day, so many people did have problems. The only time I might have spoken to them was on the last morning. We got our final statement delivered to the stateroom and on reviewing it I noticed they had used Royal Caribbean to convert the rates to GBP, which I specifically DID NOT want them to do, and highlighted this in yellow marker on my Set Sail pass at the beginning of the cruise. The queues at customer relations were at least 10 deep, so I couldn’t be bothered. I’m sure they do this on purpose. Conclusion – From morning till night we always seemed to be waiting for something, seats in the dining room, seats in the theatre, seats in the other venues, standing in a queue for dinner, standing in a queue for drinks. Although we have now done 6 cruises on RCCI we will not be returning.   Read Less
1 Helpful Vote
Sail Date: October 2014
We booked the cruise 18 months ago as the termination of an extended holiday in England and were looking forward to a great cruise experience as an opportunity to unwind. Frankly, we were neither delighted or satisfied, in fact we were ... Read More
We booked the cruise 18 months ago as the termination of an extended holiday in England and were looking forward to a great cruise experience as an opportunity to unwind. Frankly, we were neither delighted or satisfied, in fact we were extremely disappointed with this cruise. Note: We have made 17 cruises (5 RCCL). Some positive notes to begin with: Our Cabin Steward Imade Semarajaya was absolutely superb, a true gem (12 on a scale of 1-10); our Table waitress Veronica and assistant waiter Chadwick were super stars (10 out of 10); the dining room beverage waiter Junior (10 out of 10) he greatly enhanced our dining experience; beverage waiters Janice (Globe and Atlas) and Odell (Casino) also provided superb service with a smile. Head Waiter Denzell was attentive and concerned with ensuring things ran smoothly. Entertainment 4 ****, except CATS at * thus lowering the overall rating from 5*****: With the exception of CATS the entertainment was excellent, best in class, in particular Frozen in Time, The Aqua Show, Comedy Club, Creegan, etc. Unfortunately the venues were over-crowded (standing room only) and availability of the theater to relieve overcrowding because of the weather was limited by rehearsals for CATS. Pre-Cruise 1 * : RCCL web-services for MyCruises are virtually useless for pre-booking, beverages, dining, and entertainment. From June onward I tried repeatedly to make reservations and find information on the web-site, to no avail. The process was extremely frustrating. In addition I made numerous phone calls, most of which were a waste of time. I was regularly told to wait until we boarded to make reservations, etc. One agent told me they knew the web-site was useless but he wouldn't pass it up channel because if it worked he wouldn't have a job. Embarkation at Southampton 1 *: The embarkation was totally disorganized and obviously not well planned or coordinated with local terminal and government officials. I was told to check in at 12:30, I arrived at the terminal at 12:15 to find hundreds of passengers clustered outside the terminal doors. We stood outside without cover on a cold, blowy English day for 3 hours before finally being able to get into the terminal. There was no organization or streaming of passengers; i.e. handicapped, returning passengers, or even crew, all of whom (including crew) were jostling and shoving through the crowd to get to the doors. Clearly no one thought to factor in more than 2,000 Diamond, +, etc. passengers who would show up for priority boarding. I would note that RCCL staff or OTS Senior Officers were never seen. I did see several junior OTS Officers removing their name badges to avoid questioning by passengers attempting to board. I saw only one junior officer make any attempt to assist handi-capped passengers waiting in the crowd. Clearly, the embarkation chaos colored my opinion of the entire cruise, something which the Captain totally ignored when I had a discussion with him after the meet the crew event on Day 2. However, it was really capped/exacerbated by the debarkation chaos at Ft Lauderdale. Weather: Obviously the weather was beyond the control of RCCL. However, I would simply note from a passenger point of view the Oasis of the Seas is clearly not designed or suitable for operation in the North Atlantic regions when the weather is bad and on deck activities are limited or non-feasible. Balconies were virtually unusable for most of the cruise. Having to take a northern route certainly didn’t help. Having been in the North Atlantic on the northern routes, had I known we would be using the northern great circle, I would not have booked the cruise. Activities 3 *** largely due to the crowded venues; Forensic Lectures and Trivia were excellent 5*****: Unfortunately, most activities had to take place in inadequate space, e.g. you had to find a seat in the Schooner Bar at least an hour before Trivia in order to be able to play unless you wanted to stand-up for the entire time. The Forensic Lecture series was moved to the Frozen in Time Theater from the OnAir Lounge after significant complaints when it was standing room only, some 8/900 passengers then attended every day afterwards. More space should perhaps be allocated to activities than shopping! Apparently some intellectual activities, e.g. lecture on Brunell were cancelled due to space constraints. Note: The Cruise Director was rarely seen except to open events in the theater (or on the TV morning show with the Activities Director, which was for the most part infantile). Dining 3 *** generally mediocre: The menu in the American Icon in the evening was generally unimaginative and portion sizes were very small, e.g. two 2-ounce sliders with 8 french fries; one 2-ounce pork cutlet as the main entree; food items in the Windjammer were much the same daily (except when left-overs from the night before were served), generally cold (e.g. toast and pancakes); as a result breakfast in the dining room was overcrowded leading to long lines and slow service. Hot water for tea was not readily available. The only place you could get drinks (Coffee, tea, unlimited Coke products) when the food service venues were closed was on Deck 5. I would suggest benchmarking Golden Corral! our Table (134) waitress Veronica and assistant waiter Chadwick were super stars (10 out of 10); the dining room beverage waiter Junior (10 out of 10) he greatly enhanced our dining experience; Head Waiter Denzell was attentive and concerned with ensuring things ran smoothly in the American Icon. Debarkation at Ft. Lauderdale (1): Just as totally disorganized and obviously not well planned or coordinated with local terminal and government officials as was Embarkation. However, less excusable since this is a home-port. Anecdotal chats from terminal staff and rental car agents this is apparently the norm. The excuse of customs/immigration wears thin, particularly since it is the same excuse as for Southampton and Rotterdam. RCCL had 18 months (or more) to work with local officials, thus they are the common denominator is these chaotic situations. The pre-planned tag system for debarkation was not controlled and did not work, the only senior officer I saw (Hotel Director) told us to ignore it, just get in line. It took more than 3 hours from planned time to get off the ship. As I have limited mobility (use of a cane) I was directed to the handicapped exit and got out of the terminal quickly (unlike the 100s who were still in line). Perhaps like airport arrivals, US Citizens/Green Card holders should be streamed separately from non-citizens. General Comments: From a passenger point of view the Oasis of the Seas is clearly not designed or suitable for operation in the North Atlantic regions when the weather is bad and on deck activities are limited or non-feasible. Too many passengers competing for too little space in smallish activity venues, e.g. Schooner Lounge, OnAir, smoking area seats in the Casino (a smoking lounge would be a vast improvement, since all smokers end up in the Casino), etc. Throughout the cruise senior officers from the Captain down (except the Human Resource Manager) were seldom in evidence other than for planned venues. Obviously management by walking about is not SOP for the OTS, maybe taken from the Captain’s leadership style. Throughout the cruise a perception that those of us who were not Diamond and above class were akin to steerage passengers developed. While I understand the rewarding of loyalty it perhaps should be more discrete. The sale of souvenirs/merchandise detracts from the activities by taking up valuable space. The sales when compared to Amazon prices of exactly the same items were no great value. Perhaps RCCL should operate an on-line/on-TV store with delivery to the cabins. The quality, quantity, and variety of menu items which are priced as part of the cruise package should be bench marked against shore venues of a similar nature, e.g. the Windjammer against Golden Corral; the dining room against Bone-Fish, Carrabba’s, Olive Garden, Longhorn, etc. The over emphasis on paid upgraded dining options was a turn-off, particularly on the restaurant menu. The lack of hot drink availability at convenient locations and during hours when the food service venues are closed should be reviewed, i.e. coffee and hot water dispensers/machines at strategic locations on the deck operating from early morning (0500) to midnight. Note: having to troop half the length of the ship for a cup of coffee/tea is unacceptable. Overall rating for the cruise and value for money: 3 ***: Only because of the Entertainment (except CATS). Would I book a cruise on the Oasis of the Seas in the future: NO (nor any other big/super ship, Allure, Quantum, etc. Am I likely to book with Royal Caribbean in the future: Not very, would have to depend on price and route. Read Less
Sail Date: October 2014
This review is of the post-drydock Oasis of the Seas westbound TA (October 15-27,2015). Since we were on the Eastbound pre-drydock TA in September, we can accurately compare the two ships and voyages pre and post dry dock. The overriding ... Read More
This review is of the post-drydock Oasis of the Seas westbound TA (October 15-27,2015). Since we were on the Eastbound pre-drydock TA in September, we can accurately compare the two ships and voyages pre and post dry dock. The overriding factor in the Westbound TA of the Oasis of the Seas has been congestion, overcrowding, and SRO. We have never been on a cruise where the masses tend to dominate. Lounges and Bars were alway occupied and overcrowded; Trivia and lectures were SRO with some participants coming 1-1/2 hours early to secure seats. Breakfast venues had 15-20 minute waits or 100 person lines for seating or no seats available(buffet). This has lead to rude passenger behavior and even fisticuffs (never have been on a cruise with so many rude, inconsiderate and irate passengers—could this be cause and effect?). Naturally, many in our party have vowed never to return to this ship due to the masses that abound everywhere (even the theatre is SRO with several lines of people; in Dazzles the progressive trivia left many teams in the aisles and staircases). The reason for this is quite obvious: during dry dock the Oasis added 40 cabins (up to 100 more people) while eliminating much public space: when you have more people and less public space, these problems tend to occur. They did so without adding any additional staff so more people with less staff means less quality and poorer customer service, which we also noted as major differences from the previous TA on the same ship (The spark and excitement is missing in a lot of the staff eyes. You can see they are just running through the motions to make a living). It appears very obvious that RCI intends to milk the ship for all the revenue it can get without any regards for the convenience or quality of the passengers. The promenade, once a beautiful football long area to sit, talk and relax, people watch or just stroll aimlessly has been reduced to offering hourly K-mart blue light specials on cheap merchandise with ear splitting announcements about the newest bargains from the name brand retail shops. More emphasis is on selling then allowing the passenger to relax. The ship may be able to accommodate 5500 passengers but the public venues do not have the carrying capacity to do likewise. Read Less
Sail Date: October 2014
Firstly we boarded at Southampton we were sent e-mails confirming our boarding time and asked to acknowledge that we had received this. When we arrived at the port there was a massive crowd and the doors had not been opened to let people ... Read More
Firstly we boarded at Southampton we were sent e-mails confirming our boarding time and asked to acknowledge that we had received this. When we arrived at the port there was a massive crowd and the doors had not been opened to let people in. We waited 2:15 hours with people pushing and shoving and then the rain started. No officials from RCI or the port gave any information at all no definitive lines were set up it was chaos I have never known anything like it bad! bad! bad! The pools were not heated and on one day all of the main pools had nets over them with maintenance going on, even if the weather is not good if the pools are heated at least you can get in for a swim. The public areas are not big enough for everyone if you are inside due to bad weather We went to the Karaoke final in the On Air lounge and got there 2 hours before it started as there was no way you would get a seat as the weather was raining outside so everyone was inside. CATS Well this was truly awful.The booking system on the TV staterooms kept giving different times to the one I had printed off when it was booked over the phone with RCI. That's another thing couldnt book any dining or shows on line had to all be done over the telephone even though I booked this trip on 9th April 2013! When I phoned RCI to complain that I could not book the dining or the shows the rep just said 'Yes its a problem at the moment - try next week' ( 52 weeks later and you still can't book!!!!) Anyway back to CATS so we got in line 1 hour before the doors to the theatre opened and the lines became extremely long and about 4 people deep which made it difficult for people to access the elevators going in and out there was no line control. When the doors did open people who had VIP on their seapass thought it was acceptable to just push to the front of the queue and show their VIP sticky yellow dot! There was only 1 crew member checking the seapass cards to enter the theatre and people just pushed past her to get in. Worse than that even though you had the show supposedly booked there was not enough seats in the theatre and people sat on the stairs in the exit isles to watch the show which is a complete health and safety risk if something happened and you needed to exit the theatre as it was i left before the 1st intermission (not the only one I might add) but it was difficult to get up the stairs with people sitting all over them!! Disembarkation at Fort Lauderdale was awful again another long wait with limited customs officials to cope with the amount of people from Europe entering the US. Oh and the Gym smelt of smoke for the 1st 2 days so bad impossible to train in there. The good stuff Nice staff and good food and a lovely ship if organised properly would I go on Oasis again NO, give me Freedom loved it. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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