1 Helpful Vote
Sail Date: October 2014
We booked the Oasis TA the day it was released based on a previous cruise on its sister ship Allure and numerous TAs and RCCI, Celebrity, Azamara, Princess and others. The cruise was horribly mismanaged by RCI from day 1. RCI originated ... Read More
We booked the Oasis TA the day it was released based on a previous cruise on its sister ship Allure and numerous TAs and RCCI, Celebrity, Azamara, Princess and others. The cruise was horribly mismanaged by RCI from day 1. RCI originated this TA in both Rotterdam where Oasis was dry-docked for two weeks and from Southampton, both as originating ports. The Rotterdam-Southampton overnight leg was designed to showcase the ship to several thousand travel agents. About 880 paying passengers boarded Rotterdam and approximately 4,000 in Southampton. RCI IT was not set up to recognize passengers boarding in Southampton: no shows could be scheduled, no dining reservations made, and no shore excursions. Every contact with RCCL had to be telephonic, adding to much frustration by both the passenger and the representatives who never had the same story twice. We scheduled the flight to London using Choice Air, which worked well and resulted in a good price compared to what the airlines wanted one-way. The five-night pre-cruise stay in London was perfect. We stayed at a small hotel in Kensington, the Ashburn, located a block-and-a-half distance from the Gloucester Road Underground station for 3 lines. We covered London using the bus, Underground, water bus, and train system. Embarkation in Southampton was a disaster. Thousands standing in long lines, sometimes in the drizzling rain, people pushing to get out of the rain and find a place to sit as a result of the extremely long time it took to board. RCI representatives were few and far between. RCI blamed embarkation woes on the port, however, RCI contracts with local representatives to manage embarkation/debarkation. Interestingly, the same embarkation “challenges” were voiced by those embarking at Rotterdam. In addition, Rotterdam originating passengers were required to disembark and re-embark in Southampton with some saying that took 3 hours… The cabin, JS 10236, was ready by the time we arrived at nearly 5PM (luggage arrived just prior to 6PM). We had scheduled dinner in Giovanni’s Table for 6:30PM, later changed to 6PM by RCI, to make the 8:30PM “Come Fly With Me” show, the only day it was scheduled. Arriving at the restaurant we were told it had been booked by a group at 8PM (the travel agents again – underway scheduled for midnight) and our reservation could not be honored. Instead, we had to “dine” in Oasis/Allure’s terribly designed Windjammer and endure a huge crush of people. The food was almost inedible, pasta so under-cooked it clumped together and other items cold. The Come Fly With Me show was good even if it was the same show repackaged from other names. JS 10236 is a great room and we obtained a wonderful price by booking through our travel agency and C&A on the first available day. The price for the cabin escalated at least 50 percent over the next several months. The Oasis class JS is a wonderful secret. Walk-in closet, relatively large bathroom compared to balcony cabins, and the “extra” wide space made the cabin very comfortable. The bed was excellent. JS 10236 is on the “bump-out” and has an extra deep balcony with two chairs, two chaise lounges and a table. Our cabin attendant was exceptional. Linens, bathrobes and towels were showing their age and were “thin.” While this class of ship is a magnificent engineering marvel, accommodating passengers is a struggle for RCI. After a decade of cruising, and 30 years at sea on US Navy ships, I can offer that the problem lies with the middle and senior officers, and with RCI headquarters. For example, the Cruise Director stated that he didn’t know where several common passenger venues were located or what they looked like. NOT a joking matter. He was also unaware of scheduled events during his morning show (which needs to be discontinued). Enrichment presentations are wonderful and educational events to schedule during TAs, and are very popular on all cruise lines doing TAs. The few lectures offered were miss-scheduled for locations much to small to accommodate interested passengers. Satellite television reception during the TA was poor – which is understandable. However, most ships show a variety of “free” movies for passenger entertainment. Not so Oasis which charges $11.95 per movie (adult films on the system cost less). Some old television shows were recycled all day – the same episodes. RCI boasted that Oasis received a much improved Internet at sea reception capability. Not on this cruise. Dial-up speeds were the norm with numerous lost connections. The new “7-day” Internet package, sold by day and not minute, is an excellent improvement. In-cabin connectivity to the ship was good. Equipment in the Fitness Center was in poor condition with some machines unusable. The mix of stationary bicycles to treadmills and other aerobic machines is inconsistent with the passenger demographic. There were a total of 4 recumbent bicycles favored by seniors, of which one was broken and one had non-functioning electronics. Long wait time for the working bicycles with some passengers not following equipment use time guidelines and no fitness center personnel available for monitoring. Oasis has a wonderful walking/jogging track which leaves the numerous treadmills unused. After several days it became apparent that the front-line crew, from room attendants to restaurant servers, were overworked. This was confirmed by several crewmembers. RCI is reducing the staff that directly engages with passengers providing some frustration for both passengers and crew. RCI should be aware that those front-line staff are the face of the company to passengers. Since we boarded in Southampton and “didn’t exist” in RCI’s IT system for this cruise we did not receive an electronic survey nor an end of cruise summary statement of charges. The food in the specialty restaurants was “adequate,” but nothing to write home about especially considering the added cost. We selected the “walk-off” disembarkation option and got in line around 6:10AM and processed through immigration within 45 minutes. Friends with later “scheduled” times told us it took up to 3 hours to disembark! Lastly, the TV in our room “froze” during an “interactive” process. Calling “maintenance” several times over 3 hours produced only promises to fix, but no action. Finally found the direct number to IT and after several frustrating calls, the IT rep laughed at my frustration. An IT tech was sent to the room after 7 hours only after engaging an officer in customer relations. We are currently scheduled for 3 more RCI cruises (and one on Azamara which is always wonderful) and somewhat leery of what we will experience…   Read Less
1 Helpful Vote
Sail Date: October 2014
We booked the cruise 18 months ago as the termination of an extended holiday in England and were looking forward to a great cruise experience as an opportunity to unwind. Frankly, we were neither delighted or satisfied, in fact we were ... Read More
We booked the cruise 18 months ago as the termination of an extended holiday in England and were looking forward to a great cruise experience as an opportunity to unwind. Frankly, we were neither delighted or satisfied, in fact we were extremely disappointed with this cruise. Note: We have made 17 cruises (5 RCCL). Some positive notes to begin with: Our Cabin Steward Imade Semarajaya was absolutely superb, a true gem (12 on a scale of 1-10); our Table waitress Veronica and assistant waiter Chadwick were super stars (10 out of 10); the dining room beverage waiter Junior (10 out of 10) he greatly enhanced our dining experience; beverage waiters Janice (Globe and Atlas) and Odell (Casino) also provided superb service with a smile. Head Waiter Denzell was attentive and concerned with ensuring things ran smoothly. Entertainment 4 ****, except CATS at * thus lowering the overall rating from 5*****: With the exception of CATS the entertainment was excellent, best in class, in particular Frozen in Time, The Aqua Show, Comedy Club, Creegan, etc. Unfortunately the venues were over-crowded (standing room only) and availability of the theater to relieve overcrowding because of the weather was limited by rehearsals for CATS. Pre-Cruise 1 * : RCCL web-services for MyCruises are virtually useless for pre-booking, beverages, dining, and entertainment. From June onward I tried repeatedly to make reservations and find information on the web-site, to no avail. The process was extremely frustrating. In addition I made numerous phone calls, most of which were a waste of time. I was regularly told to wait until we boarded to make reservations, etc. One agent told me they knew the web-site was useless but he wouldn't pass it up channel because if it worked he wouldn't have a job. Embarkation at Southampton 1 *: The embarkation was totally disorganized and obviously not well planned or coordinated with local terminal and government officials. I was told to check in at 12:30, I arrived at the terminal at 12:15 to find hundreds of passengers clustered outside the terminal doors. We stood outside without cover on a cold, blowy English day for 3 hours before finally being able to get into the terminal. There was no organization or streaming of passengers; i.e. handicapped, returning passengers, or even crew, all of whom (including crew) were jostling and shoving through the crowd to get to the doors. Clearly no one thought to factor in more than 2,000 Diamond, +, etc. passengers who would show up for priority boarding. I would note that RCCL staff or OTS Senior Officers were never seen. I did see several junior OTS Officers removing their name badges to avoid questioning by passengers attempting to board. I saw only one junior officer make any attempt to assist handi-capped passengers waiting in the crowd. Clearly, the embarkation chaos colored my opinion of the entire cruise, something which the Captain totally ignored when I had a discussion with him after the meet the crew event on Day 2. However, it was really capped/exacerbated by the debarkation chaos at Ft Lauderdale. Weather: Obviously the weather was beyond the control of RCCL. However, I would simply note from a passenger point of view the Oasis of the Seas is clearly not designed or suitable for operation in the North Atlantic regions when the weather is bad and on deck activities are limited or non-feasible. Balconies were virtually unusable for most of the cruise. Having to take a northern route certainly didn’t help. Having been in the North Atlantic on the northern routes, had I known we would be using the northern great circle, I would not have booked the cruise. Activities 3 *** largely due to the crowded venues; Forensic Lectures and Trivia were excellent 5*****: Unfortunately, most activities had to take place in inadequate space, e.g. you had to find a seat in the Schooner Bar at least an hour before Trivia in order to be able to play unless you wanted to stand-up for the entire time. The Forensic Lecture series was moved to the Frozen in Time Theater from the OnAir Lounge after significant complaints when it was standing room only, some 8/900 passengers then attended every day afterwards. More space should perhaps be allocated to activities than shopping! Apparently some intellectual activities, e.g. lecture on Brunell were cancelled due to space constraints. Note: The Cruise Director was rarely seen except to open events in the theater (or on the TV morning show with the Activities Director, which was for the most part infantile). Dining 3 *** generally mediocre: The menu in the American Icon in the evening was generally unimaginative and portion sizes were very small, e.g. two 2-ounce sliders with 8 french fries; one 2-ounce pork cutlet as the main entree; food items in the Windjammer were much the same daily (except when left-overs from the night before were served), generally cold (e.g. toast and pancakes); as a result breakfast in the dining room was overcrowded leading to long lines and slow service. Hot water for tea was not readily available. The only place you could get drinks (Coffee, tea, unlimited Coke products) when the food service venues were closed was on Deck 5. I would suggest benchmarking Golden Corral! our Table (134) waitress Veronica and assistant waiter Chadwick were super stars (10 out of 10); the dining room beverage waiter Junior (10 out of 10) he greatly enhanced our dining experience; Head Waiter Denzell was attentive and concerned with ensuring things ran smoothly in the American Icon. Debarkation at Ft. Lauderdale (1): Just as totally disorganized and obviously not well planned or coordinated with local terminal and government officials as was Embarkation. However, less excusable since this is a home-port. Anecdotal chats from terminal staff and rental car agents this is apparently the norm. The excuse of customs/immigration wears thin, particularly since it is the same excuse as for Southampton and Rotterdam. RCCL had 18 months (or more) to work with local officials, thus they are the common denominator is these chaotic situations. The pre-planned tag system for debarkation was not controlled and did not work, the only senior officer I saw (Hotel Director) told us to ignore it, just get in line. It took more than 3 hours from planned time to get off the ship. As I have limited mobility (use of a cane) I was directed to the handicapped exit and got out of the terminal quickly (unlike the 100s who were still in line). Perhaps like airport arrivals, US Citizens/Green Card holders should be streamed separately from non-citizens. General Comments: From a passenger point of view the Oasis of the Seas is clearly not designed or suitable for operation in the North Atlantic regions when the weather is bad and on deck activities are limited or non-feasible. Too many passengers competing for too little space in smallish activity venues, e.g. Schooner Lounge, OnAir, smoking area seats in the Casino (a smoking lounge would be a vast improvement, since all smokers end up in the Casino), etc. Throughout the cruise senior officers from the Captain down (except the Human Resource Manager) were seldom in evidence other than for planned venues. Obviously management by walking about is not SOP for the OTS, maybe taken from the Captain’s leadership style. Throughout the cruise a perception that those of us who were not Diamond and above class were akin to steerage passengers developed. While I understand the rewarding of loyalty it perhaps should be more discrete. The sale of souvenirs/merchandise detracts from the activities by taking up valuable space. The sales when compared to Amazon prices of exactly the same items were no great value. Perhaps RCCL should operate an on-line/on-TV store with delivery to the cabins. The quality, quantity, and variety of menu items which are priced as part of the cruise package should be bench marked against shore venues of a similar nature, e.g. the Windjammer against Golden Corral; the dining room against Bone-Fish, Carrabba’s, Olive Garden, Longhorn, etc. The over emphasis on paid upgraded dining options was a turn-off, particularly on the restaurant menu. The lack of hot drink availability at convenient locations and during hours when the food service venues are closed should be reviewed, i.e. coffee and hot water dispensers/machines at strategic locations on the deck operating from early morning (0500) to midnight. Note: having to troop half the length of the ship for a cup of coffee/tea is unacceptable. Overall rating for the cruise and value for money: 3 ***: Only because of the Entertainment (except CATS). Would I book a cruise on the Oasis of the Seas in the future: NO (nor any other big/super ship, Allure, Quantum, etc. Am I likely to book with Royal Caribbean in the future: Not very, would have to depend on price and route. Read Less
2 Helpful Votes
Sail Date: October 2014
This review covers the 12 nighter Southampton to Fort Lauderdale transatlantic cruise, along with the following back-to-back 5 nighter to Nassau and Cozumel. We booked a year ago as we wanted to experience the novelty of this one-off ... Read More
This review covers the 12 nighter Southampton to Fort Lauderdale transatlantic cruise, along with the following back-to-back 5 nighter to Nassau and Cozumel. We booked a year ago as we wanted to experience the novelty of this one-off cruise departing from home waters on 'the biggest cruise ship in the world'. Oasis usually operates 7 night cruises from Fort Lauderdale to the sunny Caribbean week in, week out. As someone observed, 'as if it's on rails'. Unfortunately, we found that if this routine is changed, it comes off the rails in a number of important aspects. However there is no denying that Oasis is amazing in terms of its sheer size and unique facilities. The “neighbourhoods” are truly impressive. The ship is a celebration of naval architecture. But this is not to say that it is perfect, because its size and design bring unique problems eg the facilities and layout are geared to good weather cruising (the public rooms are smaller than you might expect – a fact repeatedly made by the Cruise Director) and unfortunately on this cruise the weather was hit and miss. Hence venues struggled to cope with the numbers. Surprisingly, some facilities are missing eg we missed not having an area outside the Windjammer where you can eat, and there is no promenade deck. There were problems with embarkation/disembarkation at Southampton and Fort Lauderdale which are well documented on this forum so we will not elaborate, other than to add our voices to the chorus. It would seem that the ports cannot handle the numbers. We also agree with others that the show and tour booking system was a shambles. We had a severe noise problem with our room on the first night. We spent most of day 2 being promised that a maintenance man would be sent. We were repeatedly told that someone would be with us soon. But the day dragged on and no sign of a maintenance man. He turned up at 22.30. He told us the problem was with the floor, so it couldn't be easily fixed. We escalated the problem with Guest Services and they eventually agreed to let us have another room. They offered to send someone to assist with the move and promised that he was on his way. We waited for an hour and with no sign of help, we decided to move ourselves, which was to the other end of the ship and two decks down. The help arrived as we were taking the last few items. When we later mentioned this to Guest Services, they said that they would send us a bottle of wine; a small but welcome gesture. Alas, we never did receive that wine. So not a good start. Things settled down after that but unfortunately there were other examples of not following through on promises. If there is one piece of advice we would offer to RCI it's 'don't promise what you can't deliver'. Other sundry points: Room Service: One order took 2 hours to arrive despite chasing and being given reassurances. When it did eventually arrive, we were presented with only half the order. On other occasions a 45 minute wait was the norm – far too long. Guest Services: We noticed a strange quirk when queuing up at Guest Services. Lines were often 10 deep and to their credit Guest Services staff were often seen going along the line, presumably to see if they could help with any quick queries. The only trouble was that they started at the end of the line ie the person who arrived last was dealt with first! To make matters worse, they would sometimes undertake to deal with someone's problem and would disappear behind the counter, leaving those remaining in the queue looking around with incredulity. When we mentioned this to the staff concerned, they agreed that it was illogical but that they had been told to operate in this way. In-room TV: The offerings were minimal and the worst we've ever seen. Pre-recorded shows and a few 20 year old movies, all going round on a loop. Movies to rent were too expensive. What a contrast to our Virgin Atlantic return flight; a huge number of entertainment options all included in our basic economy fare. Dining: Adherence to the dress code in the main dining room was largely ignored. Many men wore shorts and open sandals on formal night. It was just one step away from wet speedos and flip-flops. This undermined any prospect of an appropriate dining atmosphere. We felt embarrassed wearing our formal clothes as we were in the small minority. If RCI won't enforce the dress code, then why bother having one at all? Why not scrap formal nights altogether? But that would be a real shame from our perspective. The My Time dining room Silk is rather ordinary in terms of its furnishings and decoration. Tables felt squeezed in. This included at the entrance where tables were, in effect, in a corridor. The waiters tried their best and were accommodating, but always rushed off their feet. But food quality, variety and portion sizes were very good in all the venues we tried. My Time reservations seemed to work well on the 12 nighter. Thereafter we struggled to make reservations by phone. The banner at the entrance – segregating those with reservations from those without – was only employed on a couple of nights. So when it was not employed, those with reservations had to join the same queue as everyone else, rendering the reservation meaningless. The provision of complimentary coffee appeared to be an afterthought ie crude urns that needed manual filling up. Entertainment: Headliner/comedy acts were very old-school. We thought that we'd moved on from that. However the performers in both Come Fly With Me and Cats were excellent. It's a shame that Cats is just such an over-rated show. The main aqua show was excellent, if a little 'arty'. The one-off aqua show on the last day was cancelled at short notice. 'The Quest' needs a re-vamp as too many know what to expect and come prepared. Post-cruise: There was no information provided regarding the specific arrangements for those who had booked transport and a hotel. We were reassured at Guest Services that, quote “don't worry, RCI thinks of everything”. Suffice to say that there was chaos trying to get to our hotel. RCI staff/agents were clueless. Summary: Having re-read this from the top, it all sounds rather grim but it wasn't at all! We had a good time overall and thoroughly enjoyed the 5 meals a day! The ship was impressive but not perfect - no such ship exists. We had issues with how the cruise was run but the crew was, on the whole very good, particularly the waiting staff and the stateroom attendants. Would we go again? Probably not, but we have no regrets and we can now tick it off the bucket list! Looking forward to our next cruise, on a smaller ship! Read Less
Sail Date: October 2014
This review is of the post-drydock Oasis of the Seas westbound TA (October 15-27,2015). Since we were on the Eastbound pre-drydock TA in September, we can accurately compare the two ships and voyages pre and post dry dock. The overriding ... Read More
This review is of the post-drydock Oasis of the Seas westbound TA (October 15-27,2015). Since we were on the Eastbound pre-drydock TA in September, we can accurately compare the two ships and voyages pre and post dry dock. The overriding factor in the Westbound TA of the Oasis of the Seas has been congestion, overcrowding, and SRO. We have never been on a cruise where the masses tend to dominate. Lounges and Bars were alway occupied and overcrowded; Trivia and lectures were SRO with some participants coming 1-1/2 hours early to secure seats. Breakfast venues had 15-20 minute waits or 100 person lines for seating or no seats available(buffet). This has lead to rude passenger behavior and even fisticuffs (never have been on a cruise with so many rude, inconsiderate and irate passengers—could this be cause and effect?). Naturally, many in our party have vowed never to return to this ship due to the masses that abound everywhere (even the theatre is SRO with several lines of people; in Dazzles the progressive trivia left many teams in the aisles and staircases). The reason for this is quite obvious: during dry dock the Oasis added 40 cabins (up to 100 more people) while eliminating much public space: when you have more people and less public space, these problems tend to occur. They did so without adding any additional staff so more people with less staff means less quality and poorer customer service, which we also noted as major differences from the previous TA on the same ship (The spark and excitement is missing in a lot of the staff eyes. You can see they are just running through the motions to make a living). It appears very obvious that RCI intends to milk the ship for all the revenue it can get without any regards for the convenience or quality of the passengers. The promenade, once a beautiful football long area to sit, talk and relax, people watch or just stroll aimlessly has been reduced to offering hourly K-mart blue light specials on cheap merchandise with ear splitting announcements about the newest bargains from the name brand retail shops. More emphasis is on selling then allowing the passenger to relax. The ship may be able to accommodate 5500 passengers but the public venues do not have the carrying capacity to do likewise. Read Less
Sail Date: October 2014
This was beyond a doubt the worst cruise we have ever taken. Mob mentality existed from before we got on in Southampton until we went through immigration in Fort Lauderdale. RCCL had absoultely no control over those standing in line and we ... Read More
This was beyond a doubt the worst cruise we have ever taken. Mob mentality existed from before we got on in Southampton until we went through immigration in Fort Lauderdale. RCCL had absoultely no control over those standing in line and we stood in many lines. I can't even call them lines since it usually was a very large group of people pushing and shoving to get in a door to something, the terminal in Southampton, the theater every night, the Diamond Loungs (although they didn't push and shove there), Studio B and every other venue we had signed up for We stood outside the terminal in SH for over two hours. There were people there who ocassionally tried to get the various loyalty classes of people in a certain area but they never followed through. When the doors did open it was a push and shove like I have never been in before. I rescued an older lady next to me who got separated from her husband and a man with a suitcase refused to let her pass to catch up with him. I finally got her to the door where an "official" took her hand and helped her in. The lines to the theater were long every night and the night CATS played it was even longer. Some folks stood in line for over two hours only to have people approach from the left and right side and slide in in front of them. When people complained to security his response was "we didn't tell you to come and stand in line for two hours". In all cases a set of ropes to delineate the lines would have made all the difference. A megaphone would have enabled more if not everyone to hear what those "in charge" were saying. Instead they yelled expecting 1.000+ people to hear them. It seemed as though no one cared except for those who had been standing there for two or more hours. They need to go to Disney and learn crowdn management. I really don't think they need three high end purse stores on one ship. Can't see them selling many Coach bags to those on a week long Caribbean vacation. Central Park is lovely but I can go to a park when I am home. When I am on a ship I would like to see the sea. Except for the theater and STudio B all the other public rooms were very small given that ship holds over 6200 people. That being said - the shows were outstanding. The food in Windjammer was OK but I would have preferred to have the hot foods in one area and the cold foods in another. There was one nice area at the very back of the ship by the jogging trail that was a great quiet place to read a book. I would have enjoyed the pool more if it had been heated. We never saw the Cruise Director, Drew, except on the stage or on TV and very rarely saw any of the other officers. They were pretty much invisible. I think everything cost more on this ship and the fact that there were more resturants with an up-charge than complimentary is a bit disturbing. We are long time cruisers but I would not get on an Oasis Class ship again. We tried it and found we didn't like it much. Read Less
Sail Date: October 2014
Firstly we boarded at Southampton we were sent e-mails confirming our boarding time and asked to acknowledge that we had received this. When we arrived at the port there was a massive crowd and the doors had not been opened to let people ... Read More
Firstly we boarded at Southampton we were sent e-mails confirming our boarding time and asked to acknowledge that we had received this. When we arrived at the port there was a massive crowd and the doors had not been opened to let people in. We waited 2:15 hours with people pushing and shoving and then the rain started. No officials from RCI or the port gave any information at all no definitive lines were set up it was chaos I have never known anything like it bad! bad! bad! The pools were not heated and on one day all of the main pools had nets over them with maintenance going on, even if the weather is not good if the pools are heated at least you can get in for a swim. The public areas are not big enough for everyone if you are inside due to bad weather We went to the Karaoke final in the On Air lounge and got there 2 hours before it started as there was no way you would get a seat as the weather was raining outside so everyone was inside. CATS Well this was truly awful.The booking system on the TV staterooms kept giving different times to the one I had printed off when it was booked over the phone with RCI. That's another thing couldnt book any dining or shows on line had to all be done over the telephone even though I booked this trip on 9th April 2013! When I phoned RCI to complain that I could not book the dining or the shows the rep just said 'Yes its a problem at the moment - try next week' ( 52 weeks later and you still can't book!!!!) Anyway back to CATS so we got in line 1 hour before the doors to the theatre opened and the lines became extremely long and about 4 people deep which made it difficult for people to access the elevators going in and out there was no line control. When the doors did open people who had VIP on their seapass thought it was acceptable to just push to the front of the queue and show their VIP sticky yellow dot! There was only 1 crew member checking the seapass cards to enter the theatre and people just pushed past her to get in. Worse than that even though you had the show supposedly booked there was not enough seats in the theatre and people sat on the stairs in the exit isles to watch the show which is a complete health and safety risk if something happened and you needed to exit the theatre as it was i left before the 1st intermission (not the only one I might add) but it was difficult to get up the stairs with people sitting all over them!! Disembarkation at Fort Lauderdale was awful again another long wait with limited customs officials to cope with the amount of people from Europe entering the US. Oh and the Gym smelt of smoke for the 1st 2 days so bad impossible to train in there. The good stuff Nice staff and good food and a lovely ship if organised properly would I go on Oasis again NO, give me Freedom loved it. Read Less
Sail Date: October 2014
We are experienced cruisers with this being our 15th overall, 4th on Royal Caribbean. Signed on the day this became available as this was a unique opportunity to experience Oasis OTS for 12 days and an Atlantic crossing. Booked air travel ... Read More
We are experienced cruisers with this being our 15th overall, 4th on Royal Caribbean. Signed on the day this became available as this was a unique opportunity to experience Oasis OTS for 12 days and an Atlantic crossing. Booked air travel Phoenix-Heathrow through ChoiceAir. Better pricing than airlines and other searches. We arrived in London three days prior to the cruise and enjoyed a wonderful BnB about 100 yds from the Pimlico tube station. We booked this through Airbnb.com. Booked return air, Ft. Lauderdale-Phoenix, independently. During our stay in London, we received an email from RCL informing us of our scheduled boarding time of 1:30pm. Took the train from Waterloo Station to Southampton. Convenient, inexpensive and met a number of fellow cruisers headed to the ship. Shared a cab and joined the mass of humanity standing about waiting for some word about what was going on. A bit of drizzle ensured we huddled closer together while we waited....and waited...and waited. 'They' began letting people into the terminal in groups of 10 or so at some point and the herd shuffled inch-by-inch toward the ONE entry door. Once inside, the rope lines began winding through the terminal. Interestingly, the new passenger check-in line was moving much quicker than Platinum-Pinnacle. I heard most of the passengers were in this category and again, preparations were not in place. Next came US airport type security check points and finally to the check-in counters. Once on board (approx. 4-430 pm) we went directly to our stateroom to drop off our carry-ons. Next stop was to get a libation and walk about until Muster then to dinner at 6. Our assigned dining was wonderful with Randy (Head Waiter) and Rei (Asst. Waiter). Every evening we were asked if we had any shows to attend and on the 2 evenings we had early shows reserved, we were done in plenty of time. Speaking of reservations, other than dining, what a fiasco!! Weeks before the cruise we had to call Royal direct to schedule shows and alternate dining venues. Everything was in our Cruise Planner but once on board we noticed there were time variances. For example, a show would start at 8pm not 830pm or 9pm. Easy to work that out but every show we had reserved didn't match with the card swipers allowing entry to the venue. I mean EVERY show (for us); The Headliner shows, the Comedy Club, Cats, etc. Went to Guest Services and they verified we were properly assigned/reserved and at the entry it would show not reserved. On the interactive stateroom TV it even showed us as reserved for every show at every time available. I know we didn't do that. The cruise itself was fairly uneventful as we only had one port call. This was a sea intensive crossing and that was part of the draw for us. Reviews re: E/W Carib cruises all said 7 days was not enough time to explore all this ship has to offer. I must agree. Even with 12 days I know we missed some things. The Oasis is an incredible ship with activities galore, restaurants, shops, noisy fun and quiet retreats. The weather did not cooperate, providing us with mostly cloudy and sometimes rainy days, active seas, and a chance to learn from the Captain about our course across the pond on his televised updates. Brief, informative and straight to the point, the updates were very interesting. We have always enjoyed the variety and abundance of eating/dining options when cruising and Oasis has many to choose from. Our choices were: American Icon 6pm Main Dining, Johnny Rockets free breakfast and enjoyed a burger/fries/real ice cream milkshakes for Lunch, Hot Dog Shack, Park café (Breakfast/Lunch), Sorrento's Pizza (noshing), Café Promenade (Specialty coffees/noshing), Wipeout Café (Breakfast/Lunch), Windjammer (Breakfast), Chop's Grille (Outstanding Dinner), Room Service (Breakfast, etc.). We experienced good food and service with our choices. Our favorite bar is The Schooner Bar. This was our meet-up location for those we met and to our surprise, Luzt, who we met on our Serenade Med cruise, was working here. He and Alberto Cordero provided excellent bar service and refreshment. There were times when the place was packed (SRO) with trivia players, probably due to the weather and with the Future Cruise 'Office' sort of attached, it could really be tight. Entertainment offerings were varied and well attended. Rod Stewart's lead guitarist, the magician/comedian, string quartet Graffiti Classics, topped our list of favorites. Cat's was, for us, eh. We enjoyed Jazz on 4 and music in Bolero's but the comedians in the Comedy Club came off as coarse to us. Live music on the promenade, Shrek and Crew, 70's Dance Party, Blue Light shopping sales could really make navigating the promenade crowded at these times. The line for photos on formal night with the Captain was surprisingly 'short' and flowed rather well. Studio B (Ice Show or open skating) and the Aqua Theater were silent most of the cruise due to weather and safety concerns for the performers. Same for the pools, rock wall, zip-line and flow rider. The sun broke out 2 days before arrival and did the zip-line, mini golf, played basketball, plenty of places to catch some rays, usual pool chair hogs, and watched some flow riders. We watched the Aqua Theater shows from the comfort of our Boardwalk Balcony. Wife bought a purse at the Coach store. Does that count as entertainment? :) We opted for Express Disembarkation for arrival. Ate a nice breakfast at Windjammer (615am), gathered our 3 bags from the cabin (715am), elevator to Deck 5 and literally walked off. I heard of major delays for those who departed later. Customs was quick as we had a separate line for US Citizens. The line for others was quite long, even that early. Got a cab and arrived at FLL before 830am. Overall we enjoyed the cruise, just as we have all the others. Were there concerns? Certainly. Cabin TV did not work for 2 days(OMG), I mentioned the reservations problem, Cruise Director Drew seemed self-absorbed; televising a dull, uninteresting program, never saw him other than 'his' show and a handful of show introductions. Didn't see as many officers about as we have on previous sailings. These are minor annoyances. Crew members we met were hard working, friendly, and ready to share or listen to a story. This review was our experience. Now that we have 'Been There, Done That' we most likely wouldn't sail Oasis again but we will sail Royal Caribbean again.   Read Less
1 Helpful Vote
Sail Date: October 2014
The whole cruise was a disaster. Boarding 2 hours being crushed in Southampton. Disembarkation 3 hours in a queue at Fort Lauderdale. Ship is beautiful, but badly designed for poor weather. Nothing to do for 10 out of 12 days. ... Read More
The whole cruise was a disaster. Boarding 2 hours being crushed in Southampton. Disembarkation 3 hours in a queue at Fort Lauderdale. Ship is beautiful, but badly designed for poor weather. Nothing to do for 10 out of 12 days. Couldn't get into many shows, our designated dining table full of other people, food not hot, wine extortionate, spa a joke - 30 places for 6000 guests so couldn't buy the expensive pass. Cabin wardrobe inadequate space to reach into, no drawers, no kettle, creaked all night. Shows regularly cancelled due to weather, no alternative organised. Cruise director pathetic, his TV show awful and repeated on endless loop. Like Groundhog Day! TV channels terrible, had to pay for old films!! No sports bar so couldn't catch up with British sport results. Library is a misnomer, where was the choice of books in English for women. Everything could have been sooooo much better. Pull your socks up RCI. Incredibly disappointed. We will NEVER go on this ship again. Couldn't wait for it to be over, then took 3 hours in hideous queue so had to pay again for taxi, last straw!! Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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