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1 Helpful Vote
Sail Date: September 2019
Embarkation at Southampton was quick and easy - our cases were collected from our car and next reappeared in our stateroom. 15 minutes after getting out of the car we were on the ship. Silhouette is due a revamp early next year but don’t ... Read More
Embarkation at Southampton was quick and easy - our cases were collected from our car and next reappeared in our stateroom. 15 minutes after getting out of the car we were on the ship. Silhouette is due a revamp early next year but don’t this confuse you, she is very far from tired and tatty and still exceeds the standards of the best hotels. Our cabin was well equipped, large and spotlessly clean. Entertainment and activities are constant, varied, numerous and entirely optional - we tend to entertain ourselves. Similarly we don’t partake in shore excursions as we like to explore independently but tend to do whatever excursionists do for half the price or less. For us the ship is about eating and drinking. Not to excess, but simply indulging in the ridiculously high standards achieved whilst bobbing around in the sea. We travel Aqua Class just to have access to Blu and always will (turned down a suite upgrade this time as we would lose our Blu guarantee). The food is fresh, light, imaginative and cooked to perfection every time. We had a night in Murano which is simply the finest restaurant we have visited on land or sea, and we visit a LOT of restaurants. The service here is ramped up to levels only dimly remembered, and the flambeed lobster is to die for. Our favourite bar, the World Class Bar, staffed by the world class Daniel and Alexandra, serves only a small range of cocktails made with the finest ingredients. We were also pleasantly surprised on this cruise by the quality of the live music, which is constant in half a dozen different venues on board. From classical, through jazz and blues, to rock and pop, ever musician was insanely talented. What sets Celebrity aside, however, is the service. 1,500 staff work around the clock to make every cruise perfect and memorable. They will be respectful and attentive at all times, but are also willing to laugh and joke and have fun with those guests who want it. Never forced, never inappropriate, this is a very difficult line to tread. Celebrity achieves it with ease. The cruise itself covered the ports of Bergen, Alesund, Flam and Stavanger. Each provided and different but fantastic experience. Standing on the lawn by the sunset bar as we cruised down the magnificent is one of many memories which will stay with me for life. We pay a decent amount of money to Celebrity for our aqua class cruises, but the fact that we’re planning the next two gives the clearest indication that we don’t begrudge a penny. Read Less
1 Helpful Vote
Sail Date: September 2019
This was our first ever cruise. We chose Celebrity as our son and wife have cruised with them many times on the Celebrity Eclipse and they recommended Celebrity as opposed to P & O which they didn't like. We had a concierge cabin ... Read More
This was our first ever cruise. We chose Celebrity as our son and wife have cruised with them many times on the Celebrity Eclipse and they recommended Celebrity as opposed to P & O which they didn't like. We had a concierge cabin on deck 10 and therefore received an invitation on embarkation to a lunch for concierge guests in the main dining room prior to sailing. We went along as we thought we might receive valuable information about the ship and what is available on board. We were shown to a table for two near the kitchen entance and were then ignored for over half an hour. Not one member of staff noted our departure and other ignored guests were preparing to leave too. We found the main dining room overcrowded and claustrophobic and at that stage we didn't realise that we wouldn't actually be eating at level 3 of the main dining room in the evenings (we had anytime dining which meant we would eat at the less claustrophobic level 4 of the dining room). On leaving the restaurant without eating I did complain to the person at the desk. We were eventually contacted by the Maitre D a day or so later who wanted feedback. No gesture was forthcoming to help us forget this awful first experience. We seriously considered leaving the ship before it sailed as we could not have faced eating at level 3 of the dining room each day. Our cabin was finally ready. We were rather disappointed by the ugly and dreary maroon and brown decor and the cabins certainly need refitting. However the bed was very comfortable and the bathroom good. The final moan is that we had informed Celebrity of the need for gluten free food for my husband. The canapes delivered to our room were not gluten free initially until we spoke to our wonderful cabin stewardess who sorted it out. However as the canapes were mostly seafood we were concerned that they were not cold but room temperature and sometimes sat in the room for 2 hours before we returned to our cabin. We asked them not to serve any more. The rest of the cruise was enjoyable in that most of the entertainment was good (although not always to our taste), the waiting staff were excellent, as was our cabin stewardness, the food in the dining room was of reasonable standard, the silent disco, archery and quizzes were fun. Best of all were the new friends we made on board and chatting to all sorts of interesting people. We were not amazed by the fjords, the scenery in Canada is more stunning. The trip to Hardanger fjord was very poor but the Flam railway was good. Unsure at this point as to whether we would cruise with Celebrity again. Read Less
2 Helpful Votes
Sail Date: September 2019
We have previously cruised before but wanted to try something a little more upmarket. We were very impressed by the standards of this cruise we cannot wait to go back. Everything was just right. We got on at Southampton having staying ... Read More
We have previously cruised before but wanted to try something a little more upmarket. We were very impressed by the standards of this cruise we cannot wait to go back. Everything was just right. We got on at Southampton having staying at the Chilworth Manor hotel on their park and cruise package (included is bed and breakfast, over night stay, 3 course meal in their restaurant, parking and taxis to/from the terminal). All was very efficient. When the taxi arrived at the terminal our bags were taken from us for safe passage onto the train. Getting onto the ship was no hassle. We got on around midday. Our rooms were not ready until around 1pm but they had the oceans café open for lunch. It was busy but the food was delightful. Getting to our cabin we were happy with our home for the week. A comfortable reasonable sized bed. Good quality toiletries. Great shower with closable door (I hate shower curtains so was pleased to see there was not one!). Towels could have been a bit bigger but did their job! We asked the cabin steward for larger robes as well which were delivered to us. Tea and coffee making facilities. Safe. Hairdryer (not the greatest). TV with various channels on including the traditional cruise channels like view from the bridge and the directors channel. We had a little seating area with a sofa and table and also a mirror with another chair. We were on deck 6 in room 6187 - this is the first level with the balcony rooms and where the life boats are. We did not have an obstructed view of the horizon - it meant that we could not look down to the sea due to the life boat being there. It wasn't really an issues at all although I did think it was going to be before we got on the ship. There is plenty storage - the cupboards above the bed are almost hidden and I wouldn't have known about them if someone had not said! This gives plenty of room and your suitcase should be able to fit under the bed out of sight and mind. Our cabin steward was great - the room was always spotless. Turn down every night and towels replaced in the morning and/or evening. Loved getting the cruise news letter in the evening for the next days activities. The food was amazing. We had evening meals in the Grand Cuvee every day, waiter served lunch when it was available and breakfast here every morning too. The menus were superb. We did not have a bad meal and I ate absolutely everything on my plate. We had select dining and we would usually be given a beeper around 8pm and sat 15-20mintes after and just got a drink in the mean time. The waiter staff were excellent. Alternatively the oceans café was open throughout the day. We went there for lunch and afternoon tea and a midnight snack on some of the days! It can be busy. The food is of a very good quality. There is also the master grill outside to get burgers/hotdogs/ice cream throughout the day. The food in all was an absolute highlight of the cruise. There were speciality restaurants but as we had to pay extra we did not think it was worth it given the high standard of the main restaurant. The drinks were very reasonable and the waiters were very generous. On the classic drinks package you could have most things but I guess it is your personal tastes that would dictate this. On the classic package we did have to pay more at the martini bar and for some cocktails but it was only the difference so it was not a lot. The wines for meals were great. There are various bars available. The passport bar in the grand foyer on level 3 had a lot of seats to lounge on and also served coffee. The grand foyer is where some events took place so this was a nice place to sit. The sky lounge on deck 14 was mainly where we went in the evening for live music but they also had quizzes on during the day. They served some nice cocktails. Martini bar had an actually iced bar which was fun. The cellar masters does good wines and also sherry and port which we couldn't get else where on the ship. They had various bars around the ship including in the casino, quaser and by the pool. We enjoyed the selection of drinks and the availability of the bars. The pools on deck 12 were great. They were heated so just about bearable to get in when we were in Norway! The jacazzis are amazing - our best experience with these was going in at 10pm at night! Exhilarating! Loads of towels and blankets available. They also have swimming pool and jacuzzi inside if sitting out in the cold isn't for you! The entertainment was to a very high standard. The shows in the evening with the performers were excellent. The acrobats were incredible. We did not really enjoy the comedian but this is personal taste. They had live bands and a great female singer too. The shows were at 7 and 9pm giving opportunity for dinner. We really enjoyed the silent discos. The late night quiz games were also hilarious. The cruise director was very entertaining. The casino was large. We do not usually frequent casinos but we won a free $20 bet on the slot machines and spent a rather amusing few hours spending our bet! There were talks during the day about the ports of call, the gulf stream and even the captain did one about navigation. 'Evening chic' is their formal night - we had two. It was nice to see most people making an effort. The ports were all very good. I liked that actually there was not too much to do at each port so that one could get off, go explore and get back on board feeling like you had seen enough of the city. We did not do any of the ships shore excursions as it was so much cheaper to do it ourselves. We really enjoyed getting back on the ship to nice hot chocolate! Overall this was the best cruise we have been on (so far). Everything seemed catered for. We enjoyed speaking to fellow cruisers and how diverse the passengers and staff were. We felt very well fed and watered and above all very relaxed thankful that we were able to go on such an immense cruise. Read Less
1 Helpful Vote
Sail Date: September 2019
Background We have cruised 15+ times on various lines and usually go for the itinerary. We’ve always wanted to do Norway and this cruise popped up on Vacations To Go and away we were. We did book it rather late, probably a couple ... Read More
Background We have cruised 15+ times on various lines and usually go for the itinerary. We’ve always wanted to do Norway and this cruise popped up on Vacations To Go and away we were. We did book it rather late, probably a couple months prior. We had gone on Celebrity once before so we knew we had a good cruise line with a great itinerary. Little did we know just how great both would be. Traveling to the Port We flew two days earlier from the States so we would arrive a day early to get a night’s rest before embarkation. We used Celebrity for booking the flights, primarily American Airlines since we collect their miles, but the major flight over, from Philadelphia to Heathrow, was British Airways which was quite good. Upon our arrival at Heathrow, Passport Control was quite simple and we collected our luggage, albeit waiting a while for it, and met our driver just outside of baggage collection. We had arranged for a car from Smith’s for Airports and he was great. Hotel Since I’ve been collecting points at Best Western, we had decided to see if our points would pay off and booked the Best Western at Chillworth Manor. We thought that, in worst case, we’d have a bed and a shower and off we would go to embarkation. Were we pleasantly surprised! The hotel is, indeed, a former Manor. Not Downton Abbey, but quite nice and interesting. The grounds were lovely to walk about and we had a wonderful stay. The staff was excellent. We had dinner in the restaurant (highly recommend) and the breakfast, in the restaurant, was probably the best “free” breakfast we had ever had. Room was nice and comfy and we were very happy we selected the Manor. Embarkation We left the hotel via a hotel-arranged taxi at 10:00 AM and arrived less than thirty minutes later. We went through check-in quite quickly and easily and had a seat in the waiting lounge for no more than 5-6 minutes before our “number” was called to board. All-in-all, a great embarkation experience all around!! Stateroom Our stateroom was a balcony, 9109, quite far forward (about 5 rooms back from the front, but we found it to be great and quiet. There was a bit of a walk to the elevators, but that’s okay with us! Our cabin steward kept the room exceptionally neat and we had not a complaint. My wife has a CPAP machine and, having arranged it ahead of time, we had a gallon of distilled water and, much to our surprise, an extension cord awaiting us in the room. The room also had a water heater and we had tea out on our deck most days. As far as standard ship balcony rooms go, this was a good one. The Ship We had been on the Equinox and knew the general layout of the Silhouette. I have to admit that, when we found out after booking that she would be in drydock soon after our trip, I was a bit concerned that we were going on an “old” ship. Nothing could be further from the truth. In fact, many of us on board commented to each other that we didn’t really know why it was even being refurbished! It was a beautiful ship from stem to stern. Getting around the ship was easy. There were three decks of inside “evening” areas, including dining, shops, lounges, etc. Deck 5 had an outdoor walking area but did not entirely circumvent the ship, which is disappointing but appears to be the way with these ships nowadays. I long for the “Promenade deck” of old! The pool area got some use though this was a cooler itinerary. The indoor solarium pool was more the place to be if swimming is what you looked for. Given the itinerary, we didn’t even pack bathing suits! Dining We usually opt for freestyle dining as Norwegian calls it but, having booked so late, we were forced to have 6:00PM dining. It was okay but we would prefer not to eat that early again. Our wait staff was excellent and we had two other couples, one from the UK and one from Israel, at our table and we became fast friends. Food selection was very good as was the food itself. Specialty Dining We availed ourselves to one of the 3-night specialty packages and, though we probably wouldn’t do the package again, we were not disappointed with the experience. I think we’d stay in the MDR and just take one arbitrary night to do a specialty restaurant, if at all. Our first experience was the Lawn Club Grille, an “outside” venue – though it was fairly enclosed with the plastic walls. This is the place for steaks as they cook them right there on the grille and they were fantastic! Second experience was the Tuscan Grille. Here’s a tip – if you ever do the Norwegian Fjords itinerary, and you plan on eating here at all during the cruise, do so on the day you sail away from Flam. The restaurant is the aft-most one can be with large viewing windows and sailing away down the fjord is just magnificent. This is an Italian steakhouse and, once again, the food and staff were excellent. Our last experience, our last dinner on this cruise, was at Qsine. The “Les Petits Chefs’ experience is a once-in-a-lifetime thing that must be experienced. The table top animation is just tremendous, but that doesn’t take away from the great food and excellent service they provide. If you only do one specialty restaurant, make this one your choice. Activities There are activities every day and we admittedly did not participate much. The few we did – Question of the Day, Riddle of the Day, Movie/TV music themes – were fun and well-done and we probably did ourselves a disservice not participating more but there are only so many hours in a day. Suffice it to say that if Activities are your thing, there are plenty and seem to be well done. Entertainment We went to every one of the 7 theater shows and we were very impressed with all. The production team did three shows, all of them spectacular. The aerialists and acrobats were outstanding, as were the singers and dancers. One show was a local UK singer/pianist who did a very good job, especially on the piano. Another night was a comedian who was quite good and funny. The Flyboys were on board and they are a quartet of singers who transform “modern” songs into swing era style. The Overtures, the best 60’s band in the world according to Elton John, performed one night to rousing ovations and applause and did a quick set the last night in the Foyer area. The live music throughout the ship was top-notch. Two bands, once of which played a lot of 60s – 80s rock and roll, a solo guitarist/vocalist, a string duo (violin and cello) doing modern tunes with strings, were all great. We went to one of the “game shows”, Liars Club or some such thing, which was hilarious and I’m certain other shows were equally well done. On the final day, Captain George gave a talk about the ship and navigation and had a lengthy Q&A which was all very interesting. Ports The itinerary consisted of four fabulous ports. We used Celebrity for all tour excursions. We arrived in Bergen, Norway, at noon. Our tour was a little later and was simply a panorama tour of Bergen and the surrounding hills. Our guide was excellent and the tour was good. Also at Bergen is the ability to take a funicular up the hillside for views of the city. We did not do so but others on board did and report that it was great. Our second stop was at Alesund, Norway. Two things of note: If you go do Alesund and don’t do the Path of the Trolls tour, you have not been to Norway! And, though I know lots of cruise critics eschew ship tours, I heartily recommend you do the ship tour for this one or be prepared to fly yourself out to the next port. This is a LONG tour and is subject to so many possibilities of delays. Anyhow, the tour is excellent. You get to go well into the interior of Norway with its tremendous views. The third stop is the reason for taking a cruise to Norway, this cruise into and out of Flam. This town of only 400 is nestled at the end of an arm of Norway’s longest fjord. The cruise in and out is spectacular, with waterfalls almost within reach of the ship. We took the Flam railway up to the end, climbing up through the mountains with outstanding views of the Flam River valley and the various waterfalls. Flam is also a great town to walk about and get some souvenirs. The final stop was Stavanger which is a pretty good sized city at the southern end of Norway. From the ship, we took the cruise of the Lysefjord fjord. This was a great trip, despite the only real serious rain of the whole cruise. We had views of the great waterfalls and the famous Pulpit Rock. An interesting stop for waffles and coffee was also made and much appreciated. Disembarkation We elected to have our luggage taken off the ship and meeting it on shore, though a leisurely walk-off is also available. Getting off the ship was a breeze. We found our luggage quickly as that is well-organized. Customs was nothing since we had nothing to declare. We, again, had a ride organized with Smith’s for Airports and he collected us on time and had us to Heathrow with time to spare. Summary All in all, this was one of the best cruises we have ever taken. Admittedly, much of that credit goes to the itinerary, but the ship, staff, service, food and everything about the Silhouette was top-notch. Well done, Celebrity! Read Less
1 Helpful Vote
Sail Date: September 2019
Service and amenities are very nice on this ship. I really loved our Royal Suite. Two comfy couches in the living area, a nice comfy bed in the bedroom, one full bath with a separate jacuzzi tub and shower, a jacuzzi on our veranda along ... Read More
Service and amenities are very nice on this ship. I really loved our Royal Suite. Two comfy couches in the living area, a nice comfy bed in the bedroom, one full bath with a separate jacuzzi tub and shower, a jacuzzi on our veranda along with plenty of room to spread out make us want to cruise with celebrity again. Our Butler and room attendant were outstanding! Thanks to Jacky and Francis! Just the best and always with a smile on their faces. They couldn’t do enough to make us comfortable and if it weren’t for them, we would probably not consider celebrity again. Yes, they were just that good! The food was mostly decent, and the best was La Petit Chef which I originally avoided because it sounded silly. We finally tired it and enjoyed it thoroughly. The food was better than Blu that’s for sure. That one was awful. They rushed everything, splashing wine, cold food, tasteless everything. Just yuck! Murano is good but there are too many dishes that have dairy. Creamy this and that....it’s too old style. They need to modern up that cuisine. I loved the sushi restaurant! Honestly I’m kind of a foodie so I’m trying not to be too critical because after all, it’s a ship. I don’t expect the food to be as good as dining out in the Bay Area where I live. Yes I’m spoiled with great food at home. Some tours were great and others were awful. Fortunately mostly we had good tours. I might consider making my own arrangements at the ports of call in the future, though. Entertainment was good although we didn’t do a lot of that. We loved Michaels! Thanks to Lara for being so helpful and so cheerful. Perfect person for this job! This was our first big cruise as we’ve always done small cruises before. Read Less
2 Helpful Votes
Sail Date: August 2019
We chose this Cruise because having never visited Norway before we though it would be nice to go somewhere different . We have cruised several times to the Med and the Caribbean + Australia . Arrived at Southampton and boarded ... Read More
We chose this Cruise because having never visited Norway before we though it would be nice to go somewhere different . We have cruised several times to the Med and the Caribbean + Australia . Arrived at Southampton and boarded swiftly with friendly and efficient staff . Cabin was ready at 1pm Luggage arrived 10 minutes later . Our cabin steward Enrico introduced himself and was very pleasant . We were Aqua class so dined in Blu restaurant . Food was excellent as were the waiting staff . We had lunch a few times in the Ocean view self service restaurant ,the choice and quality was just fantastic . Silhouette is a beautiful ship and was spotlessly clean in all areas - with an amazing crew , from the Captain all the way down . Special thanks to Enrico our cabin steward you were a star . Cruise director Sue was brilliant -so much energy . We saw a couple of the shows and the comedian and thought they were very good . Ports of call were very good and the only organised one we did was in Flam ,although the scenery was beautiful I'm not sure it was worth the money -over £ 200 for the both of us for a 2 hour return train journey ! . All the other ports of call are walkable and very pretty I could go on and on about how great this Cruise was and if anyone wants to see Norway and the stunning Scenery they should give it a go and sail with Celebrity on the Silhouette . Read Less
2 Helpful Votes
Sail Date: August 2019
Our family travelled from Australia for the Ireland/Iceland cruise this was our 4th Celebrity Cruise and they just seem to keep getting better, food first class in the buffet and dining room plus we went to the Murano which was amazing, ... Read More
Our family travelled from Australia for the Ireland/Iceland cruise this was our 4th Celebrity Cruise and they just seem to keep getting better, food first class in the buffet and dining room plus we went to the Murano which was amazing, teens club first rate, shows weren't that great but there were plenty of other things to do, spent a bit of time at the Martini Bar where Kadek, Umit and co were very entertaining, our wait staff at dinner Lilja and Anton were fantastic and couldn't do enough for us, the band on board Shuffle were also fantastic and actually more entertaining than the main shows, our room attendant Risky was sensational and actually performed on the second last night in one of the shows and his voice was better than any other singer we heard on the ship, attention Celebrity Silhouette entertainment managers get Risky on stage more he is to talented to be cleaning staterooms. We will be back on Celebrity for sure and totally recommend anyone thinking of going on a Celebrity Cruise. Cheers Robdogz Read Less
Sail Date: August 2019
Celebrity Silhouette Guernsey, Ireland and Iceland We are some would say seasoned cruisers and to be honest we chose this cruise about six weeks before sailing because it was at a good price. All of our cruises bar one have been ... Read More
Celebrity Silhouette Guernsey, Ireland and Iceland We are some would say seasoned cruisers and to be honest we chose this cruise about six weeks before sailing because it was at a good price. All of our cruises bar one have been within the Royal Caribbean family We booked a guarantee concierge stateroom and were allocated 2102 on deck 12. Really good position as just one level below Oceanview buffet where we tend to have breakfast and lunch/tea. We use the main dining room (mdr) for dinner and due to the late nature of our booking chose 2nd sitting as select dining was full. Our loyalty status entitled us to be on the waiting list for select and we enquired when we boarded and were told it would be sorted within a couple of days. However, we heard nothing and as the fellow guests on our 8-seat table were such fun, we were quite happy to stay. Stateroom was very well appointed although we did notice savings in concierge of old. Having to request the slippers for the supposedly better quality bath robes and no regular flowers. We were on the same deck as the pools and next to us were the ladies toilets accessed from the pools. Occasionally we noticed the odd flush first thing but nothing more. Great access to the lifts and for us the stairs but a long walk! Particularly back up from decks 4 and 5! Cafe al Bacio on 5 as wonderful as ever. If you have slight mobility issues and like Oceanview I would recommend the position of our stateroom or possibly the room next door. Particularly if you do not wish to use wheelchairs or mobility scooters. Main dining still seems to have lack of portion size awareness for non-meat eaters. Fish portions and some vegetarian were significantly smaller than poultry and meat dishes. I did comment to our wonderful waiter who thereafter always offered me extra fish to compensate - but why did I have to mention it? The food in mdr was seldom hot. However, I was very impressed with Oceanview food and often food was cooked fresh. Salmon, mackerel and traditional fish and chips. Plus, other items which we don't eat including various shellfish etc. One lunchtime there was trifle day - superb! On as a passenger off as cargo! Although we never ate dinner in Oceanview I think the food in there was superior to mdr. In the mdr the daily dinner regular items are rather uninspiring particularly with lacklustre accompanying vegetables. I did find it interesting that they did rotate some of the daily regulars e.g. some days broiled salmon others fish and chips. Dessert wise every day one regular was Apple pie a la mode, why not rotate that with say a cherry pie? When we first sailed celebrity port shuttles were included. Then some, then all were extra but provided by Celebrity. Now we are told they are not provided by Celebrity but by onshore companies! I assume Celebrity must benefit somewhere. Ports of call were wonderful and we managed to tender at St Peter Port, Guernsey. However, the tendering process was awful and many of us did not get ashore until early afternoon leaving us with little time ashore. In our case despite our supposed loyalty advantage. The second day was also a tender Dunmore East for Waterford, that worked a lot better - some lessons had been learnt. We used the shuttle to take us in to town and toured the Waterford Crystal factory. The price it cost was less than half what the ship would have charged us and that includes refreshments. We did experience some choppy, rolling seas in the North Atlantic and there will be some new crockery in Oceanview. Some of the waiting staff were a little unhappy with the conditions but seemed amazed when we asked them if they were ok. A kindly word works wonders. Although we checked our bill regularly on the tv screen we were not given a hard copy of it pre departure. In the past a printed version has always been delivered to the stateroom. A really enjoyable cruise but some of Celebrity's standards continue to slide. Read Less
11 Helpful Votes
Sail Date: July 2019
I'll apologise now if this is a long review but it has to be said. This was our 5th Celebrity cruise and the 2nd on The Silhouette. We love the Celebrity brand and have only ever cruised with them. I often read reviews and realise ... Read More
I'll apologise now if this is a long review but it has to be said. This was our 5th Celebrity cruise and the 2nd on The Silhouette. We love the Celebrity brand and have only ever cruised with them. I often read reviews and realise that SOME people exaggerate. I hope to give it a fair and balanced review. First the good points ! Stateroom fine 1245 on Deck 10 Concierge. Near the lifts but not noisy in any way at all.Considered going Aqua for same price but was warned off by reviews which said that Aqua staterooms were under pool areas and were noisy early morning with chairs being dragged around. Our steward Jon was fabulous and deserves a mention. Everywhere was kept clean and he was very friendly. For reasons that will become apparent below we were really glad that we had our own balcony and we used it a lot. We ate in the Main Dining Room at a table for 2 ( We had asked for a 2 when we booked but were initially put on a 6 and this was quickly rectified) Thank Goodness because we must have had the BEST waiting staff ever. Yanti, Santi,and Sommelier Aneesh really looked after us well and were so friendly and kind it made the cruise for us. Assistant Maitre D' Pero never stopped walking around making sure all guests were happy and always had a friendly word, lovely man ! On other cruises we have always eaten at 8.30pm and watched the late show at 10pm This cruise was dining at 6pm or 8.30pm with the shows at 7pm and 9pm. In our opinion this didn't work. The theatre entertainment was at best fabulous to very very bad. One comedian was horrendous and deeply out of his depth.One of his first comments was something about Americans then "That's why the Brits hate you !" You can imagine the feeling after the initial intake of breath? He needs to find another job because he wasn't funny. The 3 guys singing Motown were superb as were the resident band and entertainment team. Sue Denning the Cruise Director did a great job with Pete as her assistant and never appeared to stop working. Music acts around the ship was ok but with some the songs were repetitive as was the late night disco...same songs each night. All the staff on board were brilliant,we couldn't fault them. They work long hours but always have a smile and a polite hello. Now for the down sides. There were 600 (Babies to 18yrs) children on a cruise that patently couldn't cater for them.They would have been better suited on Royal Caribbean where they have more things to do. First I'd like to say that the majority were well mannered and polite. However there were a huge minority who were not and were allowed to run feral around the ship with the accent on run ! They must have been bored because they were forever playing on the stairs. They ran through Oceanview buffet restaurant or walked at you in groups with no intention of moving around you. These tended to be 9-14 yr olds. I also personally saw a child on his own run through the main dining room to the toilet with waiters carrying trays loaded with food having to swerve out of his way. At night they congregated in the Hideaway or the Library, swinging around in the chairs,throwing cushions around, leaving cans lying littering the floor. The older teenagers seemed to walk around in packs and although I never saw any bad behaviour they seemed blind to the fact that other people were around. I've read a review earlier on from a parent criticising Celebrity for not putting enough things on for kids. I don't think they realise that this is not that sort of ship ! in our previous cruises there were about 20 children and you hardly ever saw them. That's why we were astounded to find 600 on board ! If we had known we would never have booked this cruise. Celebrity please either change how many children you welcome on board or let people know its going to be like Butlins ! The New moon party on deck was something we looked forward to. We didn't expect there to be both pools full of screaming children of all ages, the youngest we saw was 3/4 and this was at 10.30pm. Because they were in and out of the water the deck was awash and a poor pool attendant was desperately trying to keep everywhere dry to avoid accidents as it was very slippy. We didn't stay long as this was more like a Carnival or Disney cruise and not what we'd signed up for. We spoke to many parents who didn't know where their children were and some who obviously didn't care. I spoke to a couple who said their 14yr old son had come back the night before at 1.45am and they were in bed ! I could go on but I think you get the idea by now. DON'T book a cruise in the school holidays with Celebrity. I spoke to many people who said it was their first cruise and would never cruise again. Such a shame ! It has put us off cruising with Celebrity again after singing their praises previously. We may try it again out of school holidays or try an adults only ship with another company. Besides the children we were disappointed with the shops on board. They had exactly the same things as they did last year. Everything very overpriced or cheap and nasty stuff in the sales they had. Excursions were ridiculously overpriced and the overwhelming feeling was that Celebrity are getting greedy, pushing trips, speciality dining and photographers circulating the Dining room while you are eating then charging silly prices for photos. I'm sorry if I've gone on but I wanted to give a balanced view instead of moaning about one thing. Despite all this we managed to have a nice time. Read Less
4 Helpful Votes
Sail Date: July 2019
Chose this cruise because it was one of the very few Med itineraries offered by Celebrity they seem to mostly do Northern Europe or canaries. When booked early June was surprised to see how many cabins where still available. Embarkation ... Read More
Chose this cruise because it was one of the very few Med itineraries offered by Celebrity they seem to mostly do Northern Europe or canaries. When booked early June was surprised to see how many cabins where still available. Embarkation was very good as usual,just after leaving Southampton Captain announced visit to Vigo was off due to bad weather these things happen so no problem. 1st sea day weather was not good so not a lot of people on deck but started to notice how full the ship was, mostly families was told by members of staff there where 600 children on this cruise compared with 16 on the previous cruise. The ship is starting to look a bit tired now rust and flaking paint in lots of areas but was informed it’s going to be refurbished next year.the cabin 1B balcony had a few issues sound on tv wouldn’t work sometimes and no night light in the bathroom which was repaired on day 2. Dining in the MDR was ok but seemed rushed we where on select dining and booked all our times on the cruise planner days before which was good because a lot of guests who just turned up ended waiting up to 60 mins to get a table Oceanview cafe was always busy due to the large amount of guests on this cruise a few complaints about the food not being hot The entertainment was average have been on a few celebrity Cruisesthe last few years and the main shows have not changed Service was not as good as recent cruises I think it may be due to the crew/ guest ratio on this particular cruise Ports of call, missed Vigo due to weather,Lisbon,Barcelona and Gibraltar were the only stops we got off which were all good,stayed on the ship for the other port days and it was heaven Sea days sunbeds not a problem just no space to pitch one,families taking 4 beds at a time but only 2 being used,impossible to get a bed by the pool unless you put a towel on a bed at 7am, (9 cruises on Celebrity never seen this before) Have been on Royal Caribbean ships and are great for families mainly because there is loads for children to do,flow ride, mountain wall ,etc.but on Celebrity ships they haven’t got these so children make there own fun ,chasing up and down stairs in and out of lifts. how much soft scoop can I get in a cone to name just 2 but their where a few more and staff didn’t seem to bring the to task,this was more like a Royal Caribbean ship but without the activities to use Will probably do Celebrity again but not in school holidays relaxing this cruise was not. Read Less
5 Helpful Votes
Sail Date: July 2019
We chose this cruise as we have sailed with celebrity twice before on different ships and were very satisfied with them. As it was our wedding anniversary we upgraded to a corner sky suite with a larger balcony (Was the best thing about ... Read More
We chose this cruise as we have sailed with celebrity twice before on different ships and were very satisfied with them. As it was our wedding anniversary we upgraded to a corner sky suite with a larger balcony (Was the best thing about the cruise). Overall it was a disappointing experience due to the high amount of passengers and cramped deck space. It seemed like there wasn't enough capacity in the bars and restaurants to cope. The evening entertainment was also in the main poor with a rush to get seated for the big shows and very little in the way of waiter service. The lawned areas of the deck in my opinion are also a wasted space useful only for more revenue for celebrity to charge extra for alcoves. As this was our anniversary we were told that we would receive a meal in one of the specialty restaurants but this did not happen and flowers and champagne bought for us by a friend only arrived when we were going to bed. We didn't even get a window seat in Luminae that night. The last time we cruised with celebrity was my wife's 50th birthday and was treated to the captain's table and an expensive bottle of champagne. Excursions were good and well organised. Overall it wasn't a bad cruise but for the money I would expect a lot better. Read Less
7 Helpful Votes
Sail Date: July 2019
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get ... Read More
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get it for over-12s only, leaving small pool over-crowded (about 600 kids and teens on ship) They tried to get all under-12s in kids factory and teens to stay in x-club to keep them out of the way of their preferred passangers They put a sea marshall permanently in hideaway, where they preferred to gather, and made them whisper The disco was in sky lounge and usually started at 11.45pm each evening, all under-18s were foreably ejected at midnight, even those sitting with parents A kid about 11 had a wanted photo of him placed around ship because he accidentally hit a girl with a water volleyball, he was escorted by 2 sea marshalls to his parents A lady photographed teens in hideaway and when was asked to delete photo, dragged one teen to guest relations, who were not interested when the teen said that was assault There were approx 500 extra guests on board than usual, this was very apparent in cafe and restaurant, as service was strained The entertainment was very poor and lack-lustre Sue, the cruise director, had no idea about entertaining families If you are thinking of travelling on silhouette in aug 2020, I would consider it very carefully, because the passengers travelling without family do not want their holiday compromised and the ship's officers pander to their every need, to the detriment of families Read Less
1 Helpful Vote
Sail Date: July 2019
Positive reviews of this ship helped me make the right decision. I was travelling with a disabled mum, so knew this ship would be good for her too. The cabin was 3104 - accessible and was great for mum’s wheelchair and scooter. The ... Read More
Positive reviews of this ship helped me make the right decision. I was travelling with a disabled mum, so knew this ship would be good for her too. The cabin was 3104 - accessible and was great for mum’s wheelchair and scooter. The steward was lovely and kept the cabin clean and tidy for us. The staff are amazing! Annoy do enough to help you. The main areas we enjoyed were the upper deck of the pool - deck 14 - still in the sun, but away from the kids in the pool. The solarium was lovely too, just a shame it’s inside. We spent lots of time in the Passport Bar as this was closest to our cabin, and when entertainment was in the Grand Foyer you could enjoy it. The MDR was lovely, we chose our times and sat upstairs - cannot fault the food or the staff... in fact I preferred the steak in the MDR to to Tuscan Grille. I had a mixology class which was great fun. I also had a lovely facial... but BE WARNED.... I booked the cheapest one - which was still an arm and a leg... and she changed it without telling me, then when she said the bill total it was way more than I had planned. She said the facial I chose wasn’t right for my skin type, but as she didn’t want me about this I refused to pay the extra and she agreed to this.... they do add tip on - even though I had prepaid tips. The casino was great fun as were the quizzes and games shows. And the shows themselves were good - just one duff one out of two weeks. Sue the Cruise Director was great too! We did our own private tours of Rome and Tuscany - £500 for up to six people... better value than the boat excursions. We did the hop on off bus in Barcelona and Marseille. The shuttle cost was steep in one of the ports €20 each, but other shuttles were cheaper. It was great to get mum into the cities! Read Less
6 Helpful Votes
Sail Date: July 2019
After so many fabulous Celebrity Cruises this was Benidorm at Sea Disinterested crew,unruly guests,cold food,average wines being passed off as premium,a front desk that was perfect at apologising without being pro active,repetitive menu ... Read More
After so many fabulous Celebrity Cruises this was Benidorm at Sea Disinterested crew,unruly guests,cold food,average wines being passed off as premium,a front desk that was perfect at apologising without being pro active,repetitive menu in the ocean view unless you love fajitas and macaroni cheese every day... no description of your evening meal in the MDR just super swift need to clear this table for the next guest service Beyond disappointed Booked 4 Alcoves based on previous experiences..this one had no ropes no privacy and was a huge waste of money,now a public area no WiFi as advertised save your money its a rip off People sat on towels everywhere,using alcoves having not booked,and smoke from the engine mixed with the fuel odour. Disinterested crew that need to finish their chat before you may ask a question. To summarise,despite reaching out to Guest services it’s all a front,nobody irks really interested how your experience really is. Read Less
Sail Date: July 2019
My wife and I are fans of Celebrity, they just know what they're doing when it comes to cruising, service etc, usually that is! This cruise we felt Celebrity may have bitten off more than they could chew - so many kids set the crew ... Read More
My wife and I are fans of Celebrity, they just know what they're doing when it comes to cruising, service etc, usually that is! This cruise we felt Celebrity may have bitten off more than they could chew - so many kids set the crew up for a difficult set of circumstances. I'm sure the security guys were glad to see the back of (some) of the kids. That along with some bumpy weather, this cruise could be considered hard work for the Celebrity crew. We thought the food was always good, the Oceanview cafe was crowded, but once your seating was secured the meals were fine. Whoever was cooking the 'Indian Delights' needs a pay rise - loved it! The guys in the main dining room always do a great job, once again we thought the food was good, consistent standard, plus if you want more, just ask! As usual (with Celebrity) our stateroom attendant was awesome, always had our room spotless, she was even working thru the days she wasn't feeling great. (Bumpy weather) We thought the nightly shows were a touch inconsistent, a couple of beauties a couple of duds. The acrobatic kids were a definite highlight, so brave! We love a good comedian, we had three different guys this time - one great, one not so good and the other actually sang better than his comedy. Altho he came up with a couple of cracker jokes! My fav was about what his pet hate was? Having to give our first port of call a miss due to bad weather made for a few more sea days than we had expected, daily activities were a bit limited. The ports of a call were all interesting, altho a few extra costs involved with shuttles etc didn't go down well with most people we spoke to. Especially in Marseille, passengers asked to pay $20 for a shuttle into the city, only to go past the free shuttle 100m down the road!! Even though this cruise had it's issues, and it wasn't our best, we always enjoy our cruising, so didn't let the problems spoil the fun!! Read Less
6 Helpful Votes
Sail Date: July 2019
Can I just firstly say that the crew were absolutely amazing, each and every one of them! Some days I did enjoy myself but for the most part I was not happy with this cruise at all. Firstly it was very overcrowded. Apparently it was ... Read More
Can I just firstly say that the crew were absolutely amazing, each and every one of them! Some days I did enjoy myself but for the most part I was not happy with this cruise at all. Firstly it was very overcrowded. Apparently it was some kind of record, over 3500 passengers. Due to this a lot of people could not get sun beds or even seats in the ocean view cafe to eat. You pay that much money you should have a sun bed allocated for you and a place to eat the food you paid for. It felt like a 3 star holiday resort where everybody runs for the sun beds. At the bars I saw a lot of arguments between people trying to get served. The bar staff couldn’t control it they never knew who to serve next and people were pushing in. On my last night I had an argument myself at the ice bar. Everybody sits around the bar so you can’t get served. I was waiting for 15 minutes then all of a sudden this rude man tried pushing me out of the way and said it was his seat. I tried to explain I didn’t want to sit down I just wanted a drink then I was going to stand back. Then his friend started on me saying I didn’t understand. It’s ridiculous that people are allowed to cover the whole bar by sitting down, drinking, then getting served again straight away. Nobody else has a chance of getting served. The seats should all be removed it’s not fair on people. Now to the food. In the main restaurant I can’t complain. But In the ocean view cafe the food was always cold. I got told they replace it every 4 hours which is a very long time. Breakfast was the worst. Stone cold beans everyday. Then I kept getting them blue glasses which were sometimes filthy, with one day having yogurt all over the rim of the glass. Again it felt like a 3 star holiday resort. Then we got ripped off with the shuttle buses. $20 each to Marseille. The cruise made it sound like a super long way. On the evening paper it said 30 minutes drive. Well it was 10-15 minutes. What made this even worse was outside next to the shuttle bus we paid for. Was a free of charge shuttle bus! The absolute cheek of them to do this! It cost us $80 for 4 people. When you pay £8000 for a holiday you expect not to keep getting robbed. Then the amount of times the waiters and supervisors tried to get us to pay for the more expensive restaurants or to upgrade our drinks package. They truly have got you when you are on board. Then teenagers seemed to be everywhere and were really annoying. Never with any parents just in gangs taking up large areas of the ship. You had no chance of having a sit down in the hideaway. Even at 1am in the morning they were still swarming around causing bother to people. The women who sing on deck 3 must have a very small catalogue of songs. They sung the same songs every night it was so repetitive. Then on ‘rock night’ she did about 2 rock songs then went back to the other repetitive ones. I won’t be cruising with celebrity again, I feel like I had the wool pulled over my eyes on how great it would be. Again it’s not all bad, but not getting served and my incident at the bar really got to me, and I had enough at that point of the whole thing and just wanted to go home. Too many people. Read Less
Sail Date: July 2019
We don’t normally cruise during school holidays but did so after making a fairly late booking following the lifting of travel restrictions for my wife following a medical condition. I have to say, we won’t be booking in school ... Read More
We don’t normally cruise during school holidays but did so after making a fairly late booking following the lifting of travel restrictions for my wife following a medical condition. I have to say, we won’t be booking in school holidays again. The ship was very crowded with I believe record numbers on board and it did have a detrimental effect in some areas, especially if you wanted a sunbed, and you didn’t mind being packed like sardines. Contrary to some reviews, we didn’t experience any problems with the youngsters except for the odd shenanagins with the lifts, if fact the ones we spoke to were very polite. We found the food onboard perfectly fine, with a huge selection in the buffet. The main dining room was ok, the portions were not too big, but you could always ask for more. We found drinks very expensive, but luckily for us we had an inclusive drinks package with our booking which saved us money big time. Entertainment was hit & miss, they had some good comedians, Jon Courtney being the highlight, but they had a truly dreadful one, I think he had come straight from the Apollo Theatre, and one of a long line of unfunny comedians of that ilk. Excursions were truly expensive, our advice is to do your own thing, you will save pounds. As for the shuttle prices, they really are a rip off. Having said all that, we enjoyed our cruise, our cabin was fine and the staff are brilliant. Embarkation and disembarkation are the best we have encountered on any cruise line. We will sail with Celebrity again but out of school holidays. Read Less
Sail Date: July 2019
Let me start by saying that we booked this cruise last minute due to a bereavement, we had initially been looking at Indepence of the seas but weren't able to get a space as we left it too late, so thought we would try Celebrity. We ... Read More
Let me start by saying that we booked this cruise last minute due to a bereavement, we had initially been looking at Indepence of the seas but weren't able to get a space as we left it too late, so thought we would try Celebrity. We werent disappointed. We knew we were booking in school hols, we knew it would likely be busy, there would be queues, lack of loungers, perhaps the odd feral kid here and there. We werent phased by this as we had previously been during this time with royal Caribbean and experienced all of the above and still had a great time. First impressions of the ship were great. I felt it was very classy, spotlessly clean, friendly and polite staff. I found the layout a little strange as I had maybe expected the central atrium to be a little larger. We were in cabin 6303 and 6301, cabin was more than adequate, very spacious and great balcony. The curtains I hope will be replaced during the refurb as there were a few little holes in them, nothing major. Our cabin attendant Frazer couldn't do enough for us, we learnt he had been working with celebrity for 20 years. We had an issue with flooding in one of the cabins one day, a quick phone call and an engineer was there within minutes and issue sorted. Our cabin was quiet, and in a great area for us. The balcony was obstructed, we were told this in advance and advised that the obstruction was that we would not be able to ,oom directly down to the sea but could look out, it was absolutely fine. During to the late booking we were assigned dining time of 8.30, we had a table of 4 which was fine, our servers were great, our assistant waiter Martin was so very lovely, always had a smile. The food was hands down better than Royal, although there were a couple of meals that came out lukewarm. We didn't do any specialty restaurants, though they all looked good, we werent give the hard sell either. Entertainment I felt was a little lacking, there were some really good shows, most of these provided by silhouettes own singers and dancers, some of the third entertainment was awful. We particularly enjoyed the hypnotist, but wondered why he wasn't put on in the evening? The second comedian should give up, he wasn't funny and i cringed the whole way through his act, the funniest thing abou him, was watching him run up the gangplank and almost missing the ship. Whilst cruise director was very visible-I dont think the lady stops working! - I would like to see more variety as I felt there was too many singing acts on. Our daughter was cruising with us, this being her 6th cruise, and being 15 years of age, she knows how to behave and how we expect her to behave. After a horrendous experience last year on Royal we were apprehensive as was she, as to whether she would make friends and have a good time. We didn't need to worry, she made a lovely group of friends, one girl in particular. The youth counsellors seemed to organise lots of activities, and our daughter had a great time, she wasnnt roaming round the ship at all hours, she had a curfew of midnight and was generally in before this each night, if she wasn't with us, I knew where she was each night. I do know there were lots of kids onboard, but we honestly never experienced any of the bad goings on that others saw, obviously we struck lucky. I would be mortified if my daughter behaved as I've heard others did. All in all we enjoyed our cruise, so much so we booked again for next year- though not in school hols!! Read Less
5 Helpful Votes
Sail Date: July 2019
I chose Celebrity because we had sailed on the Eclipse two years ago and then Royal Caribbean’s Independence last year and felt that Celebrity was the better option. But I think they have got complacent and it seems to have extended to ... Read More
I chose Celebrity because we had sailed on the Eclipse two years ago and then Royal Caribbean’s Independence last year and felt that Celebrity was the better option. But I think they have got complacent and it seems to have extended to the bar staff who need a serious lesson in customer service. The bar service, particularly in the Sky Lounge was appalling, rarely a smile or any eye contact at all....perhaps it was being reserved for Premium package customers...! Entertainment poor by comparison with previous cruises. Theatre group had a couple of decent shows but the ‘Cabaret’ acts were poor....particularly when you consider the cost of this cruise. There was a reasonable Phil Collins tribute (although why he felt the need to keep doing the splits was somewhat bewildering) and a comedian, Jon Courtenay, was the highlight. The rest was forgettable. The last comedian had taken 36 hours to get to the boat....and spent the first 20 minutes of his act telling us all about it...he needn’t have bothered....he died on his backside. Dining was good...but let down again by lack of drinks waiters in Sea View....and just lack of availability in main dining room, particularly for ‘anytime’ diners. Big shout must go to John, our Cabin attendant, who was outstanding and also Tessa, a waitress in the main Theatre. Both could teach the bar staff a thing or two about customer service. It actually seemed that the staff in the lower paid positions actually offered the best service.....maybe when they get to Bar Staff they are encouraged to turn their smile off...! The stop offs were mostly good; we made our own arrangements for each one because of the extortionate prices of the onboard excursions. Shame they only had one ‘pool party’ which was in Barcelona because we stayed on till later. The sonly rice would have to improve considerably if I were to consider Celebrity again, particularly in view of the prices of the 2020 cruises....particularly on the new boats. Read Less
7 Helpful Votes
Sail Date: July 2019
We chose this cruise to celebrate our 25th Wedding Anniversary paying full price at the start of the year, first time ever cruising so expected to be wowed! Our room is clean and comfortable and we have no complaints there. The main ... Read More
We chose this cruise to celebrate our 25th Wedding Anniversary paying full price at the start of the year, first time ever cruising so expected to be wowed! Our room is clean and comfortable and we have no complaints there. The main pool area is in my mind ‘Benidorm on Sea’ loud, packed like sardines next to each other and with children dominating the very small pool. People reserving beds. We have resulted in either sitting in a chair on the back deck or lying uncomfortably on the grass. I did make a complaint about this but I did not receive any further correspondence. Food is excellent, large choice offered with choice of self service and formal dining. However all meals are warm only not hot as they should be. Some fellow passengers do not make an effort to dress for dinner which is disappointing and not as expected on a higher calibre of cruising company. Frustrating to know that some passengers have paid half the price we have during sale periods and that children are free. Evening entertainment is good in the main stage area however late evening disco/band for over 25’s is non existent apart from a silent disco, great fun but finishes way too early. First day on board we joined a guided tour of the ship to be told the Silhouette is having a full refurb at the end of the year. It does look tired in some areas. Read Less
5 Helpful Votes
Sail Date: July 2019
This was a good--not great cruise. We were in a Concierge Balcony. This was a very nice stateroom but we do think Concierge is a bit overrated and probably not worth extra $. The cruise director(Sue) was outstanding and main theater ... Read More
This was a good--not great cruise. We were in a Concierge Balcony. This was a very nice stateroom but we do think Concierge is a bit overrated and probably not worth extra $. The cruise director(Sue) was outstanding and main theater entertainment was superb. The secondary entertainment in bar areas was a bit weak. Restaurants were all good but Qisine was simply incredible! Aside from the Little Chef interactive which is a must the food was remarkable! Oddly the fish on this cruise was average at best. My new favorite space on a ship is the aft area and Silhouette has a very nice aft bar. Staff were very nice and accommodating. One problem re the ports--I simply cant recommend going to St Petersburgh at any time in the season. The crowds were overwhelming. Surviving the Hermitage was a miracle! Forget meditating over a work of art. When sailing into Stockholm be sure to get up early to see the Archipelago--breathtaking scenery. Read Less
1 Helpful Vote
Sail Date: July 2019
This was the itinerary that we wanted so we took a balcony cabin as we usually do. The cabin was like every other cruise cabin that we've ever been on...not good, not bad. The cleanup service was good and it was, thankfully, quiet. ... Read More
This was the itinerary that we wanted so we took a balcony cabin as we usually do. The cabin was like every other cruise cabin that we've ever been on...not good, not bad. The cleanup service was good and it was, thankfully, quiet. The food, like every other cruise line, was staggeringly mediocre. Restaurant service was OK except for the steward. If he was overworked, then something should have been done. It's easy enough to place partially finished bottles on tables, but then you need to be around to pour wine. I noticed that others at our table with drink packages got regular service. I'd like to ask Celebrity what the difference was, My main problem with Celebrity is the same one as with other cruise lines. That is the Hand Out Syndrome. After we reserved a cabin, I got about 25 email a wqeek trying to make me believe that something else needed to be done. In fact, they were just advertisements. Once on board, the sales pitches for jeweler, watches and other odds and ends was never ending. Buy this, buy that. Take part in specialty drinks bars where, btw, the drinks package did not always hold sway. Bottom line, Celebrity, I'm tired of you making things easy on yourself, trying to sell us stuff, providing mediocre food, and constantly begging us for good service reviews. One evening, I was not terribly hungry so I didn't eat much. The maitre d' was at my side saying he would get me something else from the kitchen. I had to fight the guy off to get him to leave me alone. Celebrity should take a hint from Holland America. All queries and requests are immediate answered with "Yes sir". I might mention one more thing that annoyed me. In the buffet on the top deck, why are there waiters wandering around selling bottled water and specialty coffees, while people bussed their own tables. This was compounded by the fact that there is not enough room at peak times for people to come in and eat. It is not the place of the cruise line (vendor) to tell the passengers (customers) to finish and get moving so that someone else can use the table. Overall, the cruise was OK..just OK. Some attention to detail and less attention to pestering passengers to pull out their wallets. Since you ask below about fitness and recreation, my wife likes to work out. She signed up for classes that were canceled as "there have to be 3 for a class". What kind of nonsense is this? You offer a class, you hold it any ANYONE shows up. That nonsense simply comes under the heading of "bad service". Read Less
3 Helpful Votes
Sail Date: June 2019
We chose this cruise because we wanted to try a diffrent cruise company. Silhoutte was a beautiful ship and the right size for us. We did get seasick which i have never had in all my years of cruising but a injection in the rump and we ... Read More
We chose this cruise because we wanted to try a diffrent cruise company. Silhoutte was a beautiful ship and the right size for us. We did get seasick which i have never had in all my years of cruising but a injection in the rump and we were right as rain. I though the passenger lounges were lovely and loved cafe bacio. Felt like a less alcohol focus cruise compared to some RC ships i have been on and that suited me. The ship was spotless and the food was good but i felt the food in the main restaurant not of great quality, it was hit and miss. I was travelling with a 15 year old and we struggled. It didn’t feel that fresh and clean and was more heavy dishes with lots of mashed potatoes. Bars were good and service was faultles. The staff are this ships gold star Read Less
7 Helpful Votes
Sail Date: June 2019
Our first Celebrity cruise , and loved all of it. Great destinations, boosted by sunny weather for all of it. Loved almost everything so to nitpick a couple of things. Buffet has great variety and good quality but lacks enough ... Read More
Our first Celebrity cruise , and loved all of it. Great destinations, boosted by sunny weather for all of it. Loved almost everything so to nitpick a couple of things. Buffet has great variety and good quality but lacks enough seating most of the time. Almost impossible to eat in main restaurant between 7 and 8 as tables reserved months in advance, why is this allowed?? So a pager is given but always takes 30mins, not a major issue, just annoying until you suss it out and go down 30 mins before you want to dine. Downstairs ‘set time’part of restaurant is more cramped and rushed than the freedom upstairs section, better service and ambiance. But what makes the Silhouette special is the fantastic crew. The Captain is very visible and approachable as are the entire crew. So friendly and helpful throughout the ship Cruise director is brilliant and entertainment varied and interesting. We will certainly be considering Celebrity for our next cruise. Read Less
5 Helpful Votes
Sail Date: June 2019
A return cruise to the baltic. Sites we missed in St Petersburg first time around were not to be missed. We were going to travel independently in St Petersburg. We travelled Aqua class as we have now become addicted to Blu restaurant. Okay ... Read More
A return cruise to the baltic. Sites we missed in St Petersburg first time around were not to be missed. We were going to travel independently in St Petersburg. We travelled Aqua class as we have now become addicted to Blu restaurant. Okay - from the beginning. Embarkation was a doddle. Stayed at nearby hotel and taxi to dock. Cases taken by porter and that was it. Into hall and whisked through boarding. No queues at allCabin was great. Different set up to Eclipse and Reflection and we think better. . Straight onto ship before 11 and after a short wait on deck 14 Oceanview cafe was open for early boarders. ( it takes time for people to realise this early service is available) Rooms ready as always at one. I bring a long extension cable to have a powerpoint at the bedside and tape to make it foot safe. Do not like the flavoured tea that celebrity provides so swapped it for daily iced water. Still do not really like the afternoon canapes either! The food during the 14 days was brilliant in Blu and so never really ate elsewhere for evenings but lunch in oceanview cafe was varied. Sometimes dire sometimes great. But always crowded especially on sea days.Strangely the choice of fresh fruit was the poorest I have known. The Ensemble bar for cocktails and the cafe al baccio were two of our favorite watering holes and its nice how quickly the staff learn your names and tipple. Entertainment was good and I think that must be because Sue Denning the female cruise director was head and shoulders above any other cruise director we have encountered. Her energy is infectious. Cruise directors have a habit of disappearing but not her - she was everywhere. Well done Sue The evening entertainment was good - not always great - but still enjoyable. On a sour note the casino was terrible the slots gave me a real beating. Still a great cruise made by the crew. Read Less
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.2
Entertainment 4.0 3.8
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.6
Enrichment 4.5 3.7
Service 5.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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