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Sail Date: October 2014
Our first time with Celebrity so we paid extra for a Celebrity Suite deck 9. Have sailed on many other lines. Our trip was Harwich (north of London) and back via LeHavre,LaRochelle.Bilbao (Spain),Vigo,Porto (Portugal). Celebrity are ... Read More
Our first time with Celebrity so we paid extra for a Celebrity Suite deck 9. Have sailed on many other lines. Our trip was Harwich (north of London) and back via LeHavre,LaRochelle.Bilbao (Spain),Vigo,Porto (Portugal). Celebrity are leaving out Harwich next year but we found the train station next the pier perfect for us after a night in London.Reception was fine however we disliked the suite and our "butler" the moment we met. The suite 9098, appeared poorly designed and unchanged since launch 10+ years ago. Only the carpet had been changed. The ghastly original art was now fading, the extensive wood paneling needed a good wipe down, the long couch just looked cheap and old.The balcony is long but narrow with hinged not sliding door. No room for a leg rest on the three chairs, but good views along the starboard side.The bedroom and bathroom were cramped. The bath was old and marked, a jet nozzle ring fell off in the bath and the shower was in the corner over the bath.There were no safety handles and a high step in and out the bath onto a small area of floor. Wardrobe storage was very good, but the drawer doors opened and closed if the ship rocked along with the walk in doors. We suffered from lunch time noise from the deck above, the burger bar. No water was provided for free in the suite, we had the top Premium drinks package and so picked up bottles and carried them back.Fruit and flowers were good enough, the afternoon cookies dire. Twice we were left the scariest towel "sculptures" one actually hooked up to a ceiling light. Cleaning was not great our basins never actually shiny nor our balcony swept. We saw very little of our stewards but at least we were left in peace. The main perk we were given was use of Michael's Club and a very peaceful space it was, all drinks there on the house and some canapes but not nuts! The ship other than our cabin was very smart and all staff friendly and efficient. We enjoyed shows and swimming but not the Persian Garden which is old and strange and the staff welcome very poor. We liked the Captain and enjoyed a bridge visit. Tours were mostly OK but having to climb onto the stage to collect coach tickets was a poor idea. Now the major problem on Infinity, the food. The MDR is attractive and staff were good as in the speciality restaurants and bars. We simply found the food cheap, sometimes poorly cooked (soups) and and after 12 days of eating can remember no outstanding food. There is a new Irish Head Chef, and next year suite payers are to have a new restaurant....but this month food all over the ship was poor. The stand out items of the day were the scrambled eggs, fresh orange juice (charge), and MDR bread basket. The crepe place (charge) should be closed and reinvented. The buffet breakfast and lunch should be redisigned as crowds are out of control and the glass display front prevent you reaching the poor food. It was not well presented or staffed. Room service offerings poor. Speciality coffees were fun but due to the milk used (UHT or whatever) had that strange everlastng milk taste. The Afogato was a joy though. Cakes vile.( I took photographs to back up most of what I have written.) Celebrity are thought to be GLBT friendly yet meetings were listed on the first day only for the small and crowded Martini bar so no one met up as far as we could see, very poor result. This was the first cruise I have put on very little weight, nor a life jacket during drill practice. Not good enough food or suite Celebrity, on a very decent ship.   Read Less
Sail Date: September 2014
This was our 9th cruise and second with Celebrity (previously on the Eclipse) and I have to say we thoroughly enjoyed the whole experience. Having read some of the reviews we were ready for it to be "mediocre" but it proved to be ... Read More
This was our 9th cruise and second with Celebrity (previously on the Eclipse) and I have to say we thoroughly enjoyed the whole experience. Having read some of the reviews we were ready for it to be "mediocre" but it proved to be anything but. Embarkation at Harwich was very fast and the stateroom was ready when we boarded at 1 o'clock. The stateroom was very clean with plenty of wardrobe space. The bathroom was spotless with an unexpected "roomy" shower. The shows put on by the "stars of infinity" were of West End calibre and these were mixed with other entertaining acts of differing styles. The cruise Director Alejandro was excellent - the best one we have come across. He was likeable, had a great sense of humour and worked very hard with his team to bring about an enjoyable atmosphere. The house keeping crew worked tirelessly to make sure the ship was spotless despite its advancing years. The captain and his staff were also very visible and joined in a few of the activities / Q&A's which was good to see. With an exception of a delay on the first evening dinner in the Trellis Restaurant was always of a good standard. The food was hot and well presented with a varied menu. The Ocean View cafe was busy at times but never so bad that you couldn't get a seat and with a varied selection of dishes. The fact that the majority ports of call were overnight (Le Harve, La Rochelle & Bilbao) meant you felt relaxed and less rushed. The shuttle buses were all free which was unexpected but very welcomed. To top it off the skies were blue and the seas were calm. We couldn't really complain about anything and can't wait to sail on Celebrity again. All in all it was good value for money. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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