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Sail Date: October 2014
We recently completed a wine cruise on the Infinity.  If I may use a baseball game as an analogy, it was a blowout for Celebrity.    The ship was clean, crew friendly & happy - there was a good vibe in the air.  Our stateroom ... Read More
We recently completed a wine cruise on the Infinity.  If I may use a baseball game as an analogy, it was a blowout for Celebrity.    The ship was clean, crew friendly & happy - there was a good vibe in the air.  Our stateroom attendant Jogi & his assistant Daniel were first up to bat.  We found them friendly & helpful and they made our days run smoothly.  Definitely a home run there.   Next up was the dining room.  I was so pleasantly surprised to find the food really, really good.  It's been a year since we cruised, and they have updated the menu - adding many new dishes - liver and onions for example.  The food on formal nights was especially nice with lamb and beef the heavy hitters.   Starters and desserts were consistently delicious.  The staff were wonderful especially the congenial assistant waiter Shiv. He remembered us and always had a smile on his face. The dining room scored a grand slam. However the  select dining system was a let down...again!  We have not had the best experience with this mode of dining, but early dining is too early and late too late.  We have tried twice in the past with similar experiences, so decided to make advance reservations long before the cruise.  We had requested 7:30 dining for an 8 top.  Now if they offer advance reservations, don't you think they would save a table for that time?  It was pretty much  like the past 2 cruises, so select dining unfortunately struck out.   We chose the complimentary classic beverage package, and thoroughly enjoyed it.  The sunset bar or near the sunset bar on cool days was our chosen haunt. The bartenders and servers were funny and pleasant. Contrary to what some have written, there is red, white and rose wine available that fall into this package.  At dinner we had several different sommeliers. They were all professional and kept our glasses full. We visited Cafe Bacio every morning and enjoyed seeing those friendly faces each day.  Fresh squeezed orange juice and bottled water was enjoyed as well.  We didn't feel the need to upgrade to the premium, so my advice to anyone considering this, live with the classic package for a few days then decide.   Qsine was open for lunch at a special price on the last sea day.  Really fun experience with the molten lava crab dish earning top honors.    The buffet is what it is.   Entertainment was great - we enjoyed the shows especially the comedian Fred Klett.  Funny guy!   The female big voice singer was simply too loud for me - had to leave early as it actually hurt my ears.  Fellow cruisers hit it out of the park as well. We met wonderful couples from New Zealand, England & all over the US. We reunited with a couple we had met on an Azamara cruise 5 years ago. People were polite with a smattering of chair hogs. I shook my head at the woman who brought her fake purse and laid it on the lounge because people are more reluctant to move personal belongings. There were no lap dogs, no crazy scooter drivers and few children aboard. The ports of call were wonderful - we had actually done this same cruise 2 years ago, and finding more places still to visit decided to have another go. This year,  Celebrity offered complimentary shuttles to most city centers, or included instructions on how to DIY.  This practice is a pleasant change as some of the ports are not well located.  Another great idea they have adopted is overnighting in most of the ports.  We were able to leave the ship at Le Havre and overnight at Mont St Michel rejoining the next day.  Our wonderful outing was made easier by renting a car and using our own GPS.    There was a medical emergency while we were at sea.   A helicopter came and evacuated the patient with little fuss or fanfare.  The captain announced what was about to happen, I was impressed with the way things were handled.   And finally, on this particular cruise, we ended with two consecutive sea days - brilliant - great to decompress before hitting the London traffic which was horrific by the way.   At the end of the day, Celebrity won and won big.  It was a great cruise and we're looking forward to the next.   Read Less
1 Helpful Vote
Sail Date: October 2013
My wife and I have sailed many cruise lines over the years, and are diamond members on Royal Carribien. This is the first review we have felt compelled to write. We have made two transatlantic cruises this last year, one on the RC's ... Read More
My wife and I have sailed many cruise lines over the years, and are diamond members on Royal Carribien. This is the first review we have felt compelled to write. We have made two transatlantic cruises this last year, one on the RC's liberty, which was fabulous and the other on the Celebrity Infinity, a miserable experience. Celebrity made the reservation for the cruise and air to London. They told me I would receive the air arrangements about 30 days before the cruise date, I had to call them twice shortly before the cruise for the info? We had to leave before our luggage tags arrived. The check in on the ship went well. The service in the dining room was slow and the food was Mediocier at best. The Ocean View Cafe was under staffed by unhappy people, and the food terrible and not hot. We had a drink package and the service was nonexsistant. The Elete club members had no lounge, and given paper slips to use in verious bar. The whole ship was dirty and unkept. Our room had dirty tile with black algae in the bathroom and shower. My wife and I both got some kind of skin infection on our feet we are trying to get rid of. We were told our package included a pier to airport transfer, which was printed on both our cruise invoice and air confermation, which was refused by the ship customer relations after showing them their own printed documents. After four trips to the CS rest I received a done message they were going to give me the transfer as a favor, but crop. Was still maintaining I had not paid for it. Very poor. We will never ever sail on Celebrity again, and now have question about Royal Carribien. Read Less
Sail Date: October 2014
We use transatlantic cruise ship repositionings as transport to avoid air travel so our views may not be generally applicable. Ship-In generally good condition for age but decoration and finishes a little tired and dated. Allocation of ... Read More
We use transatlantic cruise ship repositionings as transport to avoid air travel so our views may not be generally applicable. Ship-In generally good condition for age but decoration and finishes a little tired and dated. Allocation of space could be improved as some facilities are overcrowded whilst others are barely used Food- well below standard expected, A Blu cabin and dining package are pretty much essential as the general restaurants are poor. Drinks- Very expensive if paid for on a per use basis, again a premium beverage package is essential if more than one or two alcoholic drinks a day are consumed( the classic beverage package whilst cheaper excludes most of the wines and spirits available) but watch for late package discounts if purchasing pre voyage.The Constellatin lounge and Martini Bar have the best bartenders for Cabins - OK but long and narrow, bathrooms are small and balconies tiny. Service- friendly but a little impersonal and disjointed. Restaurant staff are not too well organized, however sommeliers were knowledgeable and keen. Destinations- not of interest to us but fairly generic. Tours- not taken so no comment Entertainment - Rather basic but one or two good singers Embarkation-Harwich, entrance yard open so no cover from usual English rain, actual processing quite efficient. Disembarkation- Fort Lauderdale, not the ship's fault but an absolute shambles. Bags have to collected before immigration, only four officers on duty to deal with 2200 passengers, no computer tie in to Border security so all processing by old manual system and Rquired paper evidence of ESTA approval required Read Less
Sail Date: September 2014
This was an 11 night immersive wine cruise departing from Harwich, U.K. This was our first Celebrity experience and one which we would not like to repeat. The pre-cruise dealing on Celebrity Cruises website was awful with many of the ... Read More
This was an 11 night immersive wine cruise departing from Harwich, U.K. This was our first Celebrity experience and one which we would not like to repeat. The pre-cruise dealing on Celebrity Cruises website was awful with many of the website menus hidden or difficult to access. We booked a Concierge class balcony room on deck 8 with the Celebrity Select dining option. On embarking we were told that the staterooms were not available for another hour as they were still being cleaned! When we were finally allowed in we discovered it was not clean and there were no hand towels. The shower curtain was filthy, the carpets dusty. The appearance of the rest of this ship was shabby at best. Stains on seats in the Trellis Restaurant, table surfaces and elevator buttons tacky to touch. The ship felt very overcrowded with all the public area seating occupied during sea days it was overwhelming. The food in the Trellis Restaurant was mediocre at best being served warm on cold plates. All the crew appeared to work hard but there weren't enough of them. On the plus side the speciality restaurants were excellent and the Martini Bar a real gem. The Shows were some of the best we have ever seen and the ports of call and excursions very good. Read Less
1 Helpful Vote
Sail Date: September 2014
This was our second voyage on Infinity (we have also sailed on Eclipse - far superior in our opinion). We have also sailed with Carnival, Princess, RCL and P&O. We were very unhappy on first Infinity cruise (July 2014, Iceland and ... Read More
This was our second voyage on Infinity (we have also sailed on Eclipse - far superior in our opinion). We have also sailed with Carnival, Princess, RCL and P&O. We were very unhappy on first Infinity cruise (July 2014, Iceland and Fjords)- ship- tired and in need of TLC, crew - apathetic, food - repetitive, mediocre and tepid). Entertainment - poor. We were offered an upgrade to Concierge on our second cruise due to the aforementioned problems. To be honest I would not recommend paying extra for Concierge as apart from the bottle of sparkling wine and the departure lounge - in our opinion, judging by cabin size and fitments it was not any bigger or better than a normal balcony. The second cruise (September 2014, France and Iberia) was a lot better. Change of Captain and a lot of new crew members in particular the entertainment team - who were extremely good (Alejandro and Mickey), fabulous acts on in the theatre - much better. But unfortunately the food was the same - pretty dire. We did complain about the food but they just fob you off ("Its only you British that complain about the temperature of the food, the Americans don't mind") - thats from the Maitre d! The ship was still in a shabby condition. The Captain had a Q&A session on the last day at sea and a lot of people were complaining about Celebrity seeming to be on economising measures generally throughout the ship (which were denied) and the condition of ship. The Captain said that all directives concerning the ship come from Miami! We will not be sailing with Celebrity again. Read Less
Sail Date: August 2014
Doing a cruise through the norwegian fjords was a lifetime-wish of us. We decided to travel with Celebrity as our Adriatic-Cruise with the Silhouette 2 years ago was stunning - what a mistake! We booked 10 month in advance - with ... Read More
Doing a cruise through the norwegian fjords was a lifetime-wish of us. We decided to travel with Celebrity as our Adriatic-Cruise with the Silhouette 2 years ago was stunning - what a mistake! We booked 10 month in advance - with Celebrity in Frankfurt - and exeperienced the worst service ever! Unfriendly, unhelpful and stressed - all the time when I called. The informations regarding transport and booking flights where that useless that we decided to do everything by ourselves. We arrived one day earlier and stayed at the Hilton Heathrow Terminal 5 which was amazing. We spent a very nice evening there. In the morning we had arranged a private driver over OTS which worked well - 2 hours drive to Harwich. Embarkation took 10 minutes and was very good. We were on the ship at around 11:30 and cabins were ready at 1:15 - that was ok. The sparkling wine in the lobby level was a nice touch, but very limited and it was the first time we met poor staff who need to do some promotion for nearly everything - dinner packages, beverage packages, spa packages - please dear visitors - BUY ANYTHING! Our veranda-cabin on the 7th level was shabby, the "bathroom" awful with a dirty shower curtain. We received evening-chocolate one time and then it stopped. There was always a really old smell in the room - also we had the veranda-door open the whole time. There was def. not much space for clothes and suitcases - they didn´t fit underneath the bed and we need to store them in the wardrobe. There were only 2 movies available in our language. On the 4th or 5th day we asked the cleaners to vacuum the floor please - they never did it before. The place behind the TV was full of dust - around 3 weeks old we think. Food overall was really bad - we had dinner one time in the Trellis and that was the top of bad food! We like to try the Bistro on Five where we left after 55 minutes and only received a soup in that time. The food overall was nearly cold every time - never hot! The buffet had a very low standard. We had a dinner package booked before to have dinner in the US or the QSine. The first dinner we had in US and were asked 2 times about a special promotion they offer - please try this, please buy this - horrible!!! After that we decided to spend the other 4 nights in QSine where we met David - the Maitre´D. He is a really amazing person and he really know what to do, but the food had the same bad level - cold, every second dish - deep fried and the taste: bad at all! To the ports: Oslo: we booked the Oslo Pass via App on our smartphone and visited the Fram and Kon-Tiki-Museum which were really nice (and it rained) - so perfect programme. On midday we took the metro to the Holmenkollen and the sun showed up - amazing views from the tower! The walked back in sunshine to the ship. Stavanger: welcomed us with sun and we walked the old city with the wooden houses - fantastic. When we started to our Fjordcruise (booked over rodne.no) it started raining for the next 3 days. Olden: because of the bad wheather we were not able to access the port of Olden and stayed one more day in Alesund. The decision of the captain was alright - avoid any danger and the waves were 6 metres high that night - not much fun! Unfortunately we missed the only booked shore excursion with Celebrity - the trip to the glacier, but what should you do. They just refund the booking - not a problem. Alesund: 2 days of rain. So picked a hop on, hop off tour and visited the Alesund museum which was cute. Geiranger: the most impressive port. We visited the small port before the passengers of 4 cruise ships arrived (luckily we had the water-bridge!). We tried the Geiranger Chocolate, wandered around and did a small bus trip - with - surprise: rain! Flam: a very nice port where we did a sightseeing point bus-drive and surprise: rain. Luckily we had breakfast on the veranda that morning and explored the small port by sun - which was awesome. When we departed we noticed many signs and letters on house-rooftops with "Cruise Shit", "No Cruise Ships",... which wasn´t very nice. Bergen: we arrived by sun and it stayed with us the whole day. We visited the Floin at 10:00 am - just in time - we did the way - including wait, driving up in 30 minutes. When we went back the line was without an end - waiting time around 1,5 hours we thought. Norway and the fjords were amazing - also with lots of rain. We had sunny parts, mystic fogg and wonderful rainbows during our journey, but the ship itself is in a really bad shape. It was also the first time that we thought about security risks and all the older and handicapped people on board who couldn´t walk properly. When we saw the staff around the ship we just couldn´t imagine what would happen in such a situation - luckily everything was ok and nothing happened. Also - it´s not Celebritys mistake - the behaviour from lots of guests was disgusting. Many peopel were not able to use silver ware, they left the tables full of food behind, the plates were fully loaded with everything - cornflakes, eggs, pancakes, fruits & vegetables in all - the most of the time it wasn´t a nice background to eat. It´s not very nice - if you watch Celebritys brochures it looks like "modern luxury" - if you are onboard it feels like a senior home and hospital. We are finised with Celebrity!!! Read Less
Sail Date: August 2014
After a superb experience cruising the Mediterranean last year aboard the Celebrity Silhouette, we took our daughters on a cruise around the British Isles this summer on the Celebrity Infinity, hoping for a similar experience. Sadly, our ... Read More
After a superb experience cruising the Mediterranean last year aboard the Celebrity Silhouette, we took our daughters on a cruise around the British Isles this summer on the Celebrity Infinity, hoping for a similar experience. Sadly, our experience aboard the Infinity did not meet our expectations. The cruise embarked from the port of Harwich, approximately a 2-hour drive from London. We opted for the Celebrity transportation from Heathrow Airport to Harwich and we were immediately disappointed. The company providing the transportation did not make themselves easily visible, although we did locate them. We were told that our bus would be here in 60-90 minutes and we were encouraged to explore Heathrow for coffee and breakfast and told to return in an hour. Ten minutes later, after our grown daughters had gone for shopping and coffee, we were told to get on the bus. This necessitated a mad dash around the airport on my part trying to reassemble our family, made all the more unpleasant by the rudeness of the transportation company which had just precipitated the problem with their misinformation. Perhaps the most unpleasant aspect of the cruise was the inaccurate itinerary advertised by Celebrity. All of the online material, the printed itinerary, and the dining itinerary indicated that on Day 8 (Monday August 11, 2014) and Day 9 (Tuesday August 12, 2014), the ship would be ported at Greenock, Scotland near Glasgow and about 2 hours from Edinburgh. This was very misleading. The ship arrived in port at Greenock at 7 am on 8/11/14 and departed 19 hours later at 2 am on 8/12/14. Thus, Day 9 was a day spent at sea, not in the port of Greenock. Thus, we had one day to see both Glasgow and Edinburgh, not two. I checked with multiple other passengers who had also interpreted the published schedule to mean that we had 2 days in port near Glasgow, not one. No one on the ship could explain why the itinerary did not mention that 8/12/14 was a Sea Day. We had signed up to see The Royal Edinburgh Military Tattoo on the evening of 8/11/14, not realizing that taking this excursion through Celebrity precluded us from touring the city of Edinburgh, which was one of the principle goals of the trip. For some reason, Celebrity constructed the excursion to Edinburgh for the Military Tattoo in such a manner that one could not tour the city in the morning and afternoon and see the show in the evening, which I suspect most passengers would have preferred. The other ports of call on the trip were fine, the highlight being a non-Celebrity tour of Cork, Cobh, Kinsale and the Blarney Castle in Ireland by eCoach tours. The food on the Infinity was good, the crew was pleasant if somewhat unenthusiastic, and the entertainment was superb. Read Less
Sail Date: July 2014
It is dangerous to advertise with a fine-sounding slogan ... It's dangerous if a cruise company does not keep its marketing pledges and thus attracts its guests with empty promises of a ship. "Modern Luxury" is known to be ... Read More
It is dangerous to advertise with a fine-sounding slogan ... It's dangerous if a cruise company does not keep its marketing pledges and thus attracts its guests with empty promises of a ship. "Modern Luxury" is known to be the slogan of Celebrity Cruises, and that´s what it was from the beginning to the end of our last cruise on the Eclipse: We felt well-cared in every dimension. And then we entered the Infinity on a 10-day-'round Britain-cruise and "Modern Luxury" turned into averageness. Personnel: no really bad experiences but hardly a staff member who cast a spell on us with his or her charm, humor, enthusiasm or lust to prepare unforgettable days on board. They all did their job, but it was far away from the extra mile that sets the average apart from "Modern Luxury". Cabin: a adequate stateroom, plenty of storage space, decent bed, efficient cabin steward. He was doing his job, but again: Far away from what sets the average apart from "Modern Luxury". Ship: It took us safely and without any incident from start to end, there were bars, restaurants, entertainment, all the on-board facilities that you need. But after 13 years on the seas the vessel was far away from what the average sets apart from "Modern Luxury“: The Infinity showed her age unabashedly and indeed to almost all individual parts: the windows (rott and rusty), the chairs (nibbled), dishes (traces of 13 years of permanent use), deck chairs (rusted, dirty), sheets and towels (stains and fringes). Upon booking I confide in Celebrity that they wouldn´t dare to let a 13-year-old ship age without helping with a decent amound of "asthetic surgery" - but they did: They saved the pot of paint, the new towels, the replacement of worn plates. Service: You were serviced, but if you stand 20 minutes in a queue at Guest Relations, then that is far away from what sets the average apart from "Modern Luxury". And if you have to wait 20 minutes for your table at "Select Dining" and you have the wish to sip a cocktail to bridge the time in the bar next door, there is neither a cocktail menu nor someone in this bar so get it for you (unless yourself). That sets the average apart from "Modern Luxury". Each of these small experiences and encounters is too unimportant to be mentioned, but if that is what you get again and again as the daily routine, then all of that changes from a "tiny slip" to a substantial and lasting impression that you take home. So I am brooding on the following question: Would I again pay a significant higher price for an average product (with a great marketing-promise to get „Modern Luxury“) or do I rather go to another company without that promise, as average as aforementioned company but with a much lower price? I think I have found the answer. Read Less
Sail Date: July 2014
On the whole we didn't have a very good experience on this ship. My wife and I are both pensioners but we still like a bit of life. Most lounges were quite comfortable but the entertainment was quite boring. I suppose we are used to ... Read More
On the whole we didn't have a very good experience on this ship. My wife and I are both pensioners but we still like a bit of life. Most lounges were quite comfortable but the entertainment was quite boring. I suppose we are used to having karaoke nights and maybe singalongs with Thomsons or Princess. The shows we saw were poor compared to Thomson's. Also not a lot to do for us on the ship. These are a few suggestions that would improve this ship:- 1. Improve quality of food in the MDR and state clearly what is added to the meal, i.e. vinegarette, mayonnaise, cheese etc. (A lot of people like myself don't like things like this added to a meal) 2. Make sure meals are served hot 3. Reduce waiting time for courses to be served in main restaurant 4. When people are sharing a table and have to wait for other people to join the table don't let us have to wait too long for them. (Sometimes 20 minutes or more) 5. Add more tables to the ocean bar self service restaurant (Probably not possible) 6. Arrange food in a more orderly manner in the ocean bar without having to search for different foods 7. Keep coffee and tea hot 8. Ensure milk is constantly available 9. Reduce the price of drinks 10. Reduce the price of excursions 11. Improve the evening theatre entertainment 13. Have karaoke nights 14. Have midnight buffets 15. Have better entertainment in lounges 16. Make gratuities voluntary   Read Less
Sail Date: July 2014
It was very clear from day on on our dated and untidy ship, that money was needed to be spend on maintenance of many area, from the seating at the pool to the carpets and buttons in the lifts. We felt that perhaps this was an older ship so ... Read More
It was very clear from day on on our dated and untidy ship, that money was needed to be spend on maintenance of many area, from the seating at the pool to the carpets and buttons in the lifts. We felt that perhaps this was an older ship so hey, let's not get excited with that. It was what happened every where else that was concerning me. The staff were not happy at all. I saw on three separate occasions staff fighting or having grievance with each other in public. I did bring this to the attention to guest relations. They did not seem interested and did not follow anything up. This continued throughout cruise, from during the art auction to the bar staff. After my other 12 cruises, I had not seen such behaviour before. The ship is understaffed. Infinity is the hardest ship I have been on to be served a drink. Every bar expects you to go and get it yourself. Usually each dat there is one drinks waiter in each bar, when it is clear there should be four or five. This is not modern luxury, surely. We were being entertained in bars, with bars not even serving drinks. Celebrity was losing a fortune on drink revenue. In the whole ship, there were only three activities staff. This again was badly understaffed and the program suffered. By the end of the cruise everyone was talking about the disappointment they were experiencing with Celebrity. The state room steward was excellent and so was the attitude and friendliness of the other cleaning staff on the ship. On board singers and dancers were excellent and about the best I have seen on any cruise ship. The fly in performers were very ordinary, apart from the magician who was brilliant. I think Celebrity has lost it, probably trying to price the cruises very competitively. Standards have slipped drastically in my opinion. I have traveled with 5* Cunard, 4* Royal Caribbean and 3* Thomson. I would put my Infinity experience as a 2* in comparison.   Read Less
Sail Date: June 2014
I have had 8 cruises and my wife has had over a dozen. We cruised on the Celebrity Infinity only because it was going to our ports of interest.  Overall, I was not pleased. Although the ship was well maintained and the staff members we ... Read More
I have had 8 cruises and my wife has had over a dozen. We cruised on the Celebrity Infinity only because it was going to our ports of interest.  Overall, I was not pleased. Although the ship was well maintained and the staff members we interacted with were exceptionally nice, several going beyond the call of duty to resolve some scheduling and excursion issues, I won't do this ship again. Reason #1 to not go on this ship is the "Stars of the Infinity" and the productions. It seemed that not only had none of the lead singers ever heard the originals, their voices were totally unsuitable for the songs assigned. With the concept that more is better, the stage was often flooded with people who could not and would not sing together. If you do not have the range, do not insert falsettos into songs that never had them. I was not sure if the sound manager was trying to cover up the horrible singing with the WORST mixing ever or perhaps is a half deaf sadist. Admittedly, the orchestra and choreography were very good, but they could not save the show. Everyone I asked seemed to have the same opinion except for one couple from Canada who thought the show was good. It was their first cruise. NOTE: A Beatles tribute band that played after we visited Liverpool was the highlight of the cruise entertainment as people were dancing in the isles, verses when they used the isles to leave bad performances by the "Stars". Reason #2 to not go on this ship is dining options. Dining in the main 'open' dining room was very good and our waiters were excellent and fun. There were 4 other dining options with up-charges ranging from $15 to $35 each per seating. Every other ship I have been on had a single specialty restaurant, which we normally visit, but we would have preferred additional regular dining options. My travel group did think the buffet was well done and especially enjoyed the ice cream bar and the pizza bar. Reason #3 to not go on this ship is drink prices. We are a captive audience and I expect to pay more but $9 for a bottle of Newcastle or can of Guiness! We were sailing out of London around the Emerald Isles. My wife and I typically spend about $300+ in drinks on a 7 day cruise, but alcohol, and especially wine prices just hurt my feelings too much. We spent $27 at the bars on the ship and all the rest on shore. In context, I was buying $90 bottles of Scotch on shore so I am not a Bud Lite kind of guy. I was also not paying $6 for a liter of water to take on the excursions. Bring your own bottle. I am sure we have been spoiled by being on much bigger ships and Disney cruises. If you don't know any better, this cruse was OK. Read Less
Sail Date: June 2014
There were four adults in our party, staying in adjoining balcony staterooms (7192, 7194), in Concierge class. We all have cruised before on several other cruise lines, and so are familiar with the environment. Overall: The onboard ... Read More
There were four adults in our party, staying in adjoining balcony staterooms (7192, 7194), in Concierge class. We all have cruised before on several other cruise lines, and so are familiar with the environment. Overall: The onboard experience was a disappointment. There were too many issues that arose that should not have arisen, and when they did they were either ignored or not handled well by the ships' staff. We did not feel respected as passengers, getting the ongoing impression that our presence was an inconvenience. We would not travel with Celebrity again. Accommodation: cabins were clean and well-appointed. Their location near the stern was ideal, and we were not disturbed by external activities or engine noises. We would book such rooms again. Our room steward was helpful, but his command of English was limited to a few stock phrases. It is worthy of note that our balconies overlooked those on the deck below, resulting in less privacy for those occupants who had paid more than us for their deluxe suites. Plus, the unusual idea of having 'portholes' in the floor of the Oceanview Cafe on deck 10 was disconcerting, too, as they allowed viewing of various balconies. Food/Dining: We ate breakfast and lunch (when onboard) in the Oceanview Cafe (10th deck), and dinner in the main dining room (Trellis Restaurant). The meals were prepared well and we were satisfied. Unlike some cruises, we had no trouble finding seating in the cafe. Celebrity combines fixed dining with casual dining in the restaurant, and this caused confusion (see below). We were subjected to pressure to pay extra and dine in one of the two specialty restaurants on the ship. We declined, even when the tariff was reduced later in the cruise. Service: Service was sporadic and we had difficulty communicating with the staff due to language issues, often with regard to serving of drinks - seems some staff do not understand what a drink served neat is to be. Some of the staff went out of their way to interact, while others ignored us. An exception to this was our dining room staff who were friendly and helpful, and often amusing. Getting Ashore: Two ports demanded the use of tenders to get ashore, and our impression was that Celebrity hasn't quite figured out how to do this efficiently. For the Guernsey port of call, we gave up trying to go ashore as it was about 90 mins after we received our ticket that our number was called. At that point we were eating lunch and gave it a miss. There were no problems at ports where we were docked. Shore Excursions: we only went on one shore excursion booked through Celebrity (Cork walking tour and pub visit), planning our activities at the other stops ourselves. Our companions booked their shore excursions well in advance, but were disappointed with several. Overall, we were happy that we made our own arrangements as most ports of call were well set up with Reception Centres manned by local volunteers, designed to help visitors create their own agendas. In some cases there were free shuttles, not only to the downtown, but for a commentated tour around the local area as well. Well done, Waterford and Greenock. Formal Nights: we have no idea why these persist as the ship made no attempt to make them special. It used to be that these nights were an opportunity for the ship to put on a bit of a show in the dining room, but there was nothing like that on this cruise. Even the inevitable Baked Alaska, served on the last formal night, was nothing special - just another dessert. We weren't asked if we wanted it - it was just delivered. Entertainment: the acts booked throughout the cruise were first-rate. Two that stood out were "Beatles Celebration" (band from Liverpool) and Jack Walker who combines a phenomenal voice with a great stage presence. "The Drinks Saga": We booked through Online Cruise Vacations (recommended) and chose the "123 Go" package, from which we selected the Classic Beverage package and a shipboard credit. The drinks package was the cause of much frustration as it became obvious that most drinks were priced in such a way that one could not order them on our package. We were strongly encouraged to "upgrade" to the "Premium" package, which we did, unhappily. We felt that it was unethical of Celebrity to operate this way, and it made for a less than stellar start to our cruise experience. Dining Room confusion: we found out, to our surprise, that we were expected to line up and check in even though we had an assigned table. Apparently this is done so that tables that are not being used by the fixed dining time crowd can be made available to the casual diners. On the first occasion when we had neglected to check in, the maitre'd stopped at our table and demanded to know our room numbers. Not very friendly. On other nights it seemed it didn't matter if we checked in or not. An attempt at communication could have sorted this out. Sum Up: We had a fun time as we were determined not to let our shipboard experience be a deciding factor. The "different port every day" schedule turned out to be quite hectic, and eventually it was hard to remember what happened on which day. A final note: An indication of the emphasis that Celebrity places on customer feedback is evident in how the company handles post-cruise comments. There are no sheets to fill out, rather we were promised that we would be contacted at our email address post-cruise and invited to fill in an online version. It can be imagined how little useful feedback will be gained by this approach. Read Less
Sail Date: May 2014
Let me begin by saying this is our 5th cruise with Celebrity Cruise line and may be our last. The four previous experiences left us anxious to book our next cruise. This experience was very different. I am not sure if there are budget cuts ... Read More
Let me begin by saying this is our 5th cruise with Celebrity Cruise line and may be our last. The four previous experiences left us anxious to book our next cruise. This experience was very different. I am not sure if there are budget cuts that translate into unhappy crew members or what. We traveled with another couple and all decided to upgrade to Aqua Class. Upon arrival, we immediately noticed a sense of chaos as we boarded the ship. When we went to our upgraded room, we found the room very dirty; For example, a dirty straw left on the desk chair along with some form of cracker or cookie crumbs, a mirror that had fingerprints and dirt on it and what appeared to be mold at the bottom of our shower door. Determined not to let this upset our vacation, we asked to have the room serviced. The person in charge of our room acted as if we had insulted him! The usual shampoo, shower gel, and body lotion were no where to be found. We had to call for them to be delivered and then replaced several times during the cruise. This is something that previously was done automatically, when the attendant cleaned our room. As for the q-tips that used to be provided....I guess this is another cut, so bring your own. The bath towels were similar to cheese cloth, with ragged edges. I have towels that I use for rags in better condition. After 3 days in Aqua Class, we were tired of the limited menu and poor preparation and started eating in the main dining room (Trellis). The food was a little better and the menu had a better variety, but not the quality we are used to on Celebrity Cruises. We decided to try the Boutique Restaurant on board. Everyone ordered the lobster which was to be prepared table side. It was prepared if you like sushi. In addition, we found the Maître d in the Blu Restaurant to be rude. For example one afternoon we went for lunch and were told the restaurant was closed....we missed lunch. My husband responded that according to the hours posted, lunch was served until 1:30 and it was 1:25. His response was, "Well, that's on your watch, maybe". Really? Three other people in line all had the same time as we did. I would have expected that it should have been handled better. (Hello, Customer Service 101). Perhaps, the most outrageous was the disembarkment process. We were left in the terminal for several hours, waiting for the taxis we were told would be there shortly. Celebrity's explanation was that there were 3 other cruise ships in port and so the taxi's were at the other terminals. Really? I would think that with the fact that Celebrity, Royal Caribbean and Azamara have all joined under one Corporate hat, they would have a little experience (and perhaps some clout) in dealing with assisting their passengers to find transportation. At the time the passengers were arriving to start their cruise, there were still a couple of hundred people waiting for transportation. For those of you thinking that I should have made my concerns known while still on the cruise so that the situations could be remedied, I did meet with the Captain's Club Concierge who listened politely and did nothing. Please Celebrity Management, bring back that wonderful quality, customer service and perhaps the midnight buffet (with ice sculptures) that we have come to expect and enjoy.   Read Less
Sail Date: May 2014
This was the first time we sailed with Celebrity and were expecting it to be a cut above Carnival, Norwegian and Royal Caribbean. Unfortunately, we found the ship to be in need of an update - nothing terrible but definitely not as nice as ... Read More
This was the first time we sailed with Celebrity and were expecting it to be a cut above Carnival, Norwegian and Royal Caribbean. Unfortunately, we found the ship to be in need of an update - nothing terrible but definitely not as nice as other ships we have been on. The decor was drab and a little worn in some places. The cabin was small. The cabin steward was great though. The first night, my salad in the main dining room had browning lettuce. The pasta was horrible - dry and hard like it had been microwaved. The wine steward never did bring the wine I ordered. That was the first night. Unfortunately, this continued throughout the 11 night cruise. The staff seemed overworked and unhappy. The quality in the main dining room was so poor that in order to get a good quality meal - you had to go to the special dining and pay a pretty penny. The activities onboard were not well planned and very limited. They seemed geared toward an elderly crowd which was probably appropriate since we were probably the youngest on the ship and we are in our 60's. Also information was hard to get even when you went to the service desk - only limited info was provided. We did enjoy the ports - they were fun. Disembarking in Copenhagen was a nightmare! It took hours. People waited in the terminal forever hoping to get a taxi to town. The only option was a taxi or a hop on and off bus. Traffic was backed up for miles and if you did get a taxi - you were basically standing still. It took us 6 hours to get to our hotel from the time we docked!! Celebrity could have provided buses to transport disembarking customers to the center of town but no such service was available. Planning and preparation overall was lacking in many areas. Their website is pretty bad too. We booked through their website - a big mistake!!! We found out that they would not honor their price guarantee. The price went down on Expedia by $225.00 a person and Celebrity said they would not honor that price drop since it wasn't on their site. Their price guarantee states in the first line "Our Best Price Guarantee ensures that you'll enjoy the lowest advertised rate on your cruise fare and preferred promotional offer." It doesn't say on Celebrity's site only. I don't think I want to go on another Celebrity cruise. I think I've had all the fun I can take with them.   Read Less
Sail Date: October 2013
Trans Atlantic Cruise 24th October - 7th November We set off from MAN at 07.20 and landed at LHR at 08.30. Our luggage was with us quickly and we were met and taken to the waiting bus. We left LHR by 09.15 and had an uneventful journey ... Read More
Trans Atlantic Cruise 24th October - 7th November We set off from MAN at 07.20 and landed at LHR at 08.30. Our luggage was with us quickly and we were met and taken to the waiting bus. We left LHR by 09.15 and had an uneventful journey to Harwich, which took just 2hs. This had been the one aspect that I was nervous about, as I had been unable to find anyone reporting on this transfer. Embarkation was speedy and we were sitting at the rear of the ship, the outside section of the Ocean View Café by 11.45, having ordered our first drink from the Classic Package, which came as part of our booking. This proved excellent, if only for the 2 litres of water which we ordered daily. If we had used the one left in our cabin, it would have cost us at least $150 for the 14 night cruise. It just meant that I had to pick up a bottle from any bar on the ship.The cabins were ready by 1.00 and although I knew we had an extra large balcony, on our FV, I was impressed, as we had a bedroom and lounge. Sail away for us was from the same bar, where we met previous cruisers from the Century (Hawaii) & the Eclipse (Caribbean) It was good to catch up. We met our table companions, a couple from New Hampshire and a couple from Halifax ,Nova Scotia. We got on very well 1St Sea Day We had a very early start, I had not slept well, due to the movement of the ship. I began to think that I shouldn’t have upgraded to the corner FV on Deck 9 starboard.We went to the C.C meeting, held at 09.30 in the Constellation lounge. Here we met fellow C.C’s one of which had been put in the Royal Suite. ( They had booked concierge, but had noted that guarantee suites were less than they had paid, so asked to be transferred to a suite, after final payment day) She took a group of 10 of us for a ‘viewing’ I liked the Jacuzzi on the balcony and the large table in the dining room especially. Before we set sail on Sunday 27 th October, we were warned by the Captain of the impending storm and to take care as we walked around the ship.I do not have any pictures of the horizon rising & falling 40 ft, from top to bottom of the 2 story dining room window, nor of the broken window, which according to the Captain cracked due to the ‘flexing of the ship,’ - a spontaneous shatter.They apparently carry replacements panes on board, but it hadn’t been replaced by see through glass, when we saw it on the last morning. Our ports of call were : La Rochelle (France) Gijon (Spain) Vigo (Spain) Lisbon (Portugal) We were 3 hrs late arriving into Vigo; we have been twice and been late on both occasions. It was interesting to watch our approach. I wasn't impressed with the town, I think that it's main claim to fame is due to it’s proximity to Santiago de Compestella. I heard later, that Indy missed the port, due to remaining in Southampton an extra night,as passengers could not reach the ship, because Heathrow was closed and trains were not travelling south beyond Peterborough. They were sailing direct to Lisbon. We were told that seas on Monday 28th October, would be 2m less than the previous night, oh joy, I might get some sleep, beyond 3am. We were to change the clocks yet again. We had already: Put them 1 hour forward for France and Spain, who are BST +1hr. Put 1 Hr back, BST to GMT( Daylight Saving Time)Always the last Sunday in October, in Europe. Put 1 hr back as Portugal is on GMT. Over the cruise we put the clocks back a further 5 times. Yes, we gained 7 hrs in all, a 7 hr longer cruise, but my body still worked on UK time! It became such a problem, that once we left Lisbon, breakfast was 1 hr earlier each morning, as elderley passengers wake early. Theatre lectures also started at 9am instead of 10am. The 7 days at sea were spent going to 'Beyond the Podium' lectures. Our favourite was Jim Kennedy, recently retired director of Kennedy Space Centre. We were given 2 different Nasa 'pins, ' by him. We also listened to the Discovery of America , was Christopher Columbus the first adventurer to arrive in America and the Mutiny on the Bounty, by an ex University Proffesor, but I cannot remember his name! Ian White ( a photographer employed by Scunthorpe News) detailed his memories of the Beatles. We only attended one of his lectures, as I was not impressed with his delivery. I attended 5 (free) iLounge lectures, which were interesting, but nothing could be done to improve the overloaded sattelite connection.These were very popular and were eventually moved from the Gamma Conference Centre to the Rendevous Lounge, as seating was at a premium. In fact the 1st 2 were repeated due to popularity. My husband (DH) went to the gym approx 7 times and we both went to the Elite Happy Hour nightly, where we were given 3 vouchers each to use between 5-7pm, as there were over 1000 Elite passengers on this TransAtlantic sailing. We both attended all the evening Theatre shows, but the 3 productions shows weren't put on until the last week of the cruise, due to the rough seas. Even though the 1st Formal night was on our 1st Sea day, they had already decided that these would not be performed until after we left Portugal ( even later eventually) I think my favourite performance was by a fellow Welshman, Mike Doyle . He was a baritone and comedian. We spent enjoyable hours on our balcony and were very appreciative of the extra space in our room. It will be a shock when we go back to a 'normal' sized cabin. We woke to clear skies on Sunday 3rd Nov, and I was lucky enough to capture some reflections of the Partial Eclipse of the sun. I didn't have protective shades for my eyes, or filters for my camera, but by chance, as I was trying to focus on a hawk, who we think was living on the ship, I captured a reflection. In all I have 6 of the various stages of the Eclipse. A real added bonus for those of us who live in cloudy U.K. We also attended a Brunch on the morning of the last Sea Day.We went early, as DH had a final rehearsal for the Celebrity choir at noon. The performance was during the Infinity guest & staff show, which was on the choppy afternoon of the final sea day. Our last day and final port came too soon, but it was HOT. We took the local boat over to Paradise Island in Nassau and walked around. Not many of the shops were open and as I was feeling unwell, we didn't stay for too long ( I had picked up a chest infection on the ship) We were able to see the new Norwegian Breakaway arrive just before we left. I wasn't impressed. We arrived in Miami early morning on Thursday 7th November. I tried to get photos of the Pelicans that were flying near our balcony, but they were too quick for me. We were unable to partake of the Elite breakfast on the final day. Coffee in the ocean View Cafe was a rarity, as were cups, hot water and tea. I did eventually manage to find some cardboard cups , but with out the collars to hold them. We gathered in the S.S United States Restaurant, to wait for our number to be called, but then had to go up to the Theatre Entrance to disembark. We would have been better sticking to our original assigned room, rather than wait in the Elite Lounge. Once on dry land, we found our luggage without a problem, as it had been placed on a carousel in 3 different rooms. We were through immigration in Miami, without a problem, but I still have the Customs Form that I had to fill out - never mind there only being 3 Officers on duty, there were NONE, only Immigration Officers and they didn't ask for the form! Our only problem was trying to find the transport to the Shereton hotel, where we had a room until 4pm. Here I was able to upgraded my i-Pad in the tranquil gardens, which just happened to have free wi-fi access. What joy, after the truly dire internet service on Infinity. We had a quick flight back to LHR, but had to wait for a plane to go from our stand. I asked to be fast tracked so we could get on our plane which was leaving in just over 1 hr. We made it and were in MAN on time! All travel arrangements fortunately went without a hitch. It was good to be home, even though the weather is colder, its not windy, and my bed is stable.   Read Less
Sail Date: September 2013
This was our worst cruise. It was promoted as a 5 Star Wine and Gastro Cruise but no one knew anything about wine and even less about food. The meals on the dining rooms and the buffet were awful. Menus read ok but the food was bland, ... Read More
This was our worst cruise. It was promoted as a 5 Star Wine and Gastro Cruise but no one knew anything about wine and even less about food. The meals on the dining rooms and the buffet were awful. Menus read ok but the food was bland, boring, overcooked (especially the fish), with limited choice, same items everyday with no changes whatsoever on the buffet. To dine in the speciality restaurants was no better, you had to pay an additional 45 dollars for basically the same food and you did not even gat a printed menu you had to choose off an I-pad ! All the food is flown in from Miami frozen, pre-packed, portion controlled, nothing fresh, everything overcooked. They are worried about traceability and being sued. We had the Classic Drinks package included - it is $50 per day per person to purchase on the ship - but my wife does not drink alcohol only sparkling mineral water which they insisted on charging for. You can drink as much wine, speciality coffees, spirits etc. but not water. After having a go at the Bars Manager we did get the water included. The ship was about one third full of Americans but it appeared that Celebrity had not sold the cruise very well in USA and they were doing the same cruise 4 times, one after another. Because of poor sales the cruises have been heavily discounted for UK residents. The Americans were not happy with the food and also the ports. They sailed from "London Harwich", and did not realise that Paris was over two hours from Le Havre, Bordeaux was about the same for La Rochelle, Leixoes was not Porto, and it was 30 minutes into Bilbao. You had to pay extra for many things like fruit juices, some ice creams, items on the healthy options. Photographs were a shocking $29.95. The shops were hardly selling anything with uk residents having to pay UK Vat of 20% irrespective of where in Europe the ship was. Why ? How do Celebrity pay HMRC ? On return to Harwich if you had travelled by your own car your cases were taken to the car park and you had to get on the shuttle bus to the car park. If it is raining your cases and you would get very wet. What was shocking and alarming was that there was no customs procedures or any passport control. Crew members could have walked off the ship and simply disappeared in the UK. On the positive side the cabin was ok - we had a wheelchair adapted one (6005) which was very spacious but some distance from the lifts. The entertainment was reasonable but the entertainment team were not and it was good to have longer in the ports - overnight in Le Havre, La Rochelle, and Bilbao unlike a trend with other cruise lines to reduce visits to only a few hours. The excursions were all very expensive as were the shuttles. We did enjoy the places visited and that's why we chose this cruise because of where it was going and we did get value for money with late booking and offers. However it will be long time before we consider Celebrity again - 5 Star it is not. Read Less
Sail Date: September 2013
Well this was our first experience of a Celebrity cruise. We have cruised many times with Princess, RCL, Holland America, P&O (just once) and Scenic Tours. Up until now, our worst cruise was with P&O on the Oriana, but this comes a ... Read More
Well this was our first experience of a Celebrity cruise. We have cruised many times with Princess, RCL, Holland America, P&O (just once) and Scenic Tours. Up until now, our worst cruise was with P&O on the Oriana, but this comes a very close second. It was advertised a an Immersive Wine Cruise. That was of little interest to us, but we needed an accessible cabin with a twin next to it and this was the only option at the time of booking. I was assured that Celebrity was 5 star and we would have a great time. I would firstly like to say what was good about the cruise: Embarkation was speedy and efficient and we were in the buffet with a cup of tea in hand within 45 minutes of arriving at Harwich. We found all of the staff amazing. Without exception, they looked after both my disabled son and daughter and myself and partner. The staff in the buffet couldn't do enough for us and always had time to speak to my son and daughter and ask about their day. The cabins were adequate. We had two inside cabins on deck 3 and the beds were very comfortable, although the cabins were 'tired' and our valance was ripped and stained. I have to say that a plastic shower curtain sticking to your legs did not seem 5 star to me. Our two cabin stewards did their job, just, but we have had much better. On two occasions, the sheet on our bed was not even straightened and we had to pull the bottom of it down and tuck in ourselves before getting into bed. Guest relations were extremely helpful and we have no complaints at all with their friendliness or service. Now onto things that were not good; Firstly, I have never been on a ship where there were so many extremely rude and arrogant guests. There are always a certain number of people with no manners, but I would say 80% were positively Neanderthal! I cannot believe that people could stand at the buffet demanding omelettes, pastas, stir fry's etc without so much as a please or thank you! Shame on you. Unfortunately, I would rate the food in general as poor. We did eat mainly in the buffet as the restaurant did not have suitable choices for my son. The emphasis seems to be an Asian cuisine with and without the grill station, we would have been lost. The grill station was also the only way of getting hot food. The temperature of the food on the general buffet almost cold. The cleanliness of the ship also left a lot to be desired. I ran my finger along some of the chrome work in the buffet area and had to go and wash my hands. There was far less evidence of ongoing cleaning than on any other ship we had travelled on. Entertainment was generally good in the theatre, with the exception of the magician, who we watched pulling things out of his coat. The entertainment around the ship was not so good with the female resident singer being positively out of tune on every song....... not good for the ears and to be avoided at all costs. The shops sold very little that well travelled folks would want, mainly what we refer to in the UK as junk. To top it all, one of our cases was ripped on disembarkation. As we had to wait for our cases to be found, we didn't check them over. My new Antler case now has a two inch rip in the underside and apparently we cannot claim from Celebrity because we did not notice until we arrived home. I have to say that I am now worried as we booked with Celebrity for next year at the same time that we booked this cruise. We are doing 3 b to b's on the Eclipse, a total of 37 days. I hope that someone will tell me that the standard is going to be an awful lot better than the Infinity. Read Less
Sail Date: September 2013
The name (theme) of the cruise "Wine Immersion" was the deciding factor for booking this trip. Unfortunately, it was very little about wine. Wine tastings were pathetic - cheap wines, badly organized events. Luckily we have ... Read More
The name (theme) of the cruise "Wine Immersion" was the deciding factor for booking this trip. Unfortunately, it was very little about wine. Wine tastings were pathetic - cheap wines, badly organized events. Luckily we have booked (privately) tours in Saint-Emillion and Porto and were able to enjoy some good wines. The wine service at dinner time was incredibly bad! It was our first Celebrity cruise, and we expected great things (reading some reviews) but the sommelier (I don't even think I can call her that - she had no wine knowledge at all) was very rude, and eventually we had to complain to her boss. All the wines was sold at approximately 500 %(!!!) of the cost. The food was, at best, mediocre: every time I ordered fish (I've tried 5 different types)I was given something completely dry and inedible. Also the waiter could never remember who ordered what. We were at the late dinner table 119 (10 people), and the only bright spot in the service was the assistant waiter Bernadette from Mexico (she is the only one who received tips. Breakfast buffets had no variety - it literally was the same stuff EVERY DAY. The waiters at the 10-th deck were in disarray - we were waiting 15-20 min to get a simple drink. The entertainment was non-existent on the ship - everything they did was on the high school production level. The "singer" at the bar deck should change her profession to something else - she had no voice and couldn't hold the tune - I was embarrassed for her. Swimming pools were drained all the time (closed for whole day). You would think that at the "Wine Immersion" cruise they could "introduce" an inexpensive bottle of a local wine at some stops, but that idea has never come to the cruise company. Poor experience! Read Less
Sail Date: October 2014
Our first time with Celebrity so we paid extra for a Celebrity Suite deck 9. Have sailed on many other lines. Our trip was Harwich (north of London) and back via LeHavre,LaRochelle.Bilbao (Spain),Vigo,Porto (Portugal). Celebrity are ... Read More
Our first time with Celebrity so we paid extra for a Celebrity Suite deck 9. Have sailed on many other lines. Our trip was Harwich (north of London) and back via LeHavre,LaRochelle.Bilbao (Spain),Vigo,Porto (Portugal). Celebrity are leaving out Harwich next year but we found the train station next the pier perfect for us after a night in London.Reception was fine however we disliked the suite and our "butler" the moment we met. The suite 9098, appeared poorly designed and unchanged since launch 10+ years ago. Only the carpet had been changed. The ghastly original art was now fading, the extensive wood paneling needed a good wipe down, the long couch just looked cheap and old.The balcony is long but narrow with hinged not sliding door. No room for a leg rest on the three chairs, but good views along the starboard side.The bedroom and bathroom were cramped. The bath was old and marked, a jet nozzle ring fell off in the bath and the shower was in the corner over the bath.There were no safety handles and a high step in and out the bath onto a small area of floor. Wardrobe storage was very good, but the drawer doors opened and closed if the ship rocked along with the walk in doors. We suffered from lunch time noise from the deck above, the burger bar. No water was provided for free in the suite, we had the top Premium drinks package and so picked up bottles and carried them back.Fruit and flowers were good enough, the afternoon cookies dire. Twice we were left the scariest towel "sculptures" one actually hooked up to a ceiling light. Cleaning was not great our basins never actually shiny nor our balcony swept. We saw very little of our stewards but at least we were left in peace. The main perk we were given was use of Michael's Club and a very peaceful space it was, all drinks there on the house and some canapes but not nuts! The ship other than our cabin was very smart and all staff friendly and efficient. We enjoyed shows and swimming but not the Persian Garden which is old and strange and the staff welcome very poor. We liked the Captain and enjoyed a bridge visit. Tours were mostly OK but having to climb onto the stage to collect coach tickets was a poor idea. Now the major problem on Infinity, the food. The MDR is attractive and staff were good as in the speciality restaurants and bars. We simply found the food cheap, sometimes poorly cooked (soups) and and after 12 days of eating can remember no outstanding food. There is a new Irish Head Chef, and next year suite payers are to have a new restaurant....but this month food all over the ship was poor. The stand out items of the day were the scrambled eggs, fresh orange juice (charge), and MDR bread basket. The crepe place (charge) should be closed and reinvented. The buffet breakfast and lunch should be redisigned as crowds are out of control and the glass display front prevent you reaching the poor food. It was not well presented or staffed. Room service offerings poor. Speciality coffees were fun but due to the milk used (UHT or whatever) had that strange everlastng milk taste. The Afogato was a joy though. Cakes vile.( I took photographs to back up most of what I have written.) Celebrity are thought to be GLBT friendly yet meetings were listed on the first day only for the small and crowded Martini bar so no one met up as far as we could see, very poor result. This was the first cruise I have put on very little weight, nor a life jacket during drill practice. Not good enough food or suite Celebrity, on a very decent ship.   Read Less
Sail Date: October 2014
1. Ship - as others have mentioned, overall tired , very noticeable in some places not in others, and crowded. With cruise ships I always think 5 star is really 4 star, but at times this bordered on 3. 2. Food - the worst we have ... Read More
1. Ship - as others have mentioned, overall tired , very noticeable in some places not in others, and crowded. With cruise ships I always think 5 star is really 4 star, but at times this bordered on 3. 2. Food - the worst we have experienced on Celebrity. Needs tweaking. Main dining room poor (as ever), but more disappointing were the speciality restaurants. Given that we dined in them a lot in a 14 night cruise, and on this ship there are only two, would have been improved hugely by some change in the menu. Why not have a daily special? 3. Service - OK, but the Eastern Europeans in Qsine can sometimes seem very gruff, better in SS. Oh for a French or Italian waiter for a little style. Thank God for the Asian waiters, and for some individuals. 4. Drinks - again as others have observed terribly overpriced. If you are a drinker then this will be an expensive cruise. Both of the drinks packages are pretty hopeless - with wine by the glass priced cunningly just above the limit. Good bottles of wine are ludicrously priced - 200 or even 300 dollars! 5. Entertainment - could have done with more full caste shows. 6. Lectures - again the worst in Celebrity. Far too low brow, and the times kept changing. This is a real weakness on a Transatlantic. 7. Activities - enthusiastic staff (Andreas and Rachel) carried it through. Not sure why everything had to be at lunchtime, with nothing in the late afternoon.   Read Less
Sail Date: October 2014
This was one holiday split into two quite different cruises on the same ship. The first thing to say is that we enjoyed it but, having had two previous cruises with Celebrity, this holiday did have its disappointments. I have no problem ... Read More
This was one holiday split into two quite different cruises on the same ship. The first thing to say is that we enjoyed it but, having had two previous cruises with Celebrity, this holiday did have its disappointments. I have no problem with the ship itself. Size-wise and layout-wise it was fine. It was well presented and generally staffed with a very friendly, hard-working crew. (There was an exception here and there, more about which later)! We were disappointed with the way Celebrity seem to be pricing themselves out of the market somewhat. Daily tips are expensive, the cost of drinks is expensive ($6 for a bottle of water when you can buy one ashore for under $1). They've even jumped on the band-wagon with the popularity of zumba classes and have now started charging for them. The cost of a coffee in Café al Baccio went down slightly on the 2nd cruise - why was it deemed necessary to charge more on the transatlantic cruise? As with most other cruise lines, meals are plated and this, to my mind, only encourages waste. There were things on my plate I did not want and things that I would have liked more of, given the choice. At dinner I would say that portions are very small and there are no petit fours or after dinner chocolates. Chocolates on your pillow happened once per cruise. Food itself was a disappointment, particularly in the Ocean View café at lunch time. There was nothing like the choice of food we had on Eclipse last November. Very often the food was not hot and finding a hot plate was almost impossible. Apparently in the Select dining Trellis Restaurant the waiters had to go down two escalators to get the food which, again, was often not as hot as it should have been. I will say though that we always found the meat to be of good quality and well cooked - just not hot! We learned to ask for our food "hot" and sometimes it paid off! The restaurant by 6 pm was getting busy and I think there have been cut backs staffing-wise. On many occasions it was quite a wait to receive food. In the Ocean View café there seemed to be few staff around to clear the tables. In the bars, particularly the Rendez-vous lounge, you had to wait quite a long time to get your drinks. On the second cruise this lounge got very busy around 5.30 pm whereas the two weeks before there was hardly anyone in. Entertainment was also a disappointment for us. The Cruise Director, Alejandro, was excellent and the 3 members of the entertainment team worked very hard. Is this another cut-back - only 3 in the team? On other ships recently there have been more than 3. The daily programme relied quite heavily on passengers arranging their own entertainment eg football - arrange your own competition; table tennis - arrange your own competition. There were no dance hosts and no hosts for bridge. Of the on-board musicians, one band, D'Revelations - the house-band - particularly stood out. Their singer, Cindy, is outstanding and is, in our opinion, good enough to be a headliner. She received a well deserved standing ovation for her rendition of the Whitney song "I will always love you". On the second cruise another band, So Cool, came on and they were pleasant to listen and/or dance to as well. When some of the other so-called musicians came on we left the area! Quickly!! Guest entertainers were very poor. The comedians were terrible - American humour which just didn't translate for us. Of course, the Americans were laughing. We walked out of every comedians' show. What we did find funny was Liars Club and this provided a laugh on both occasions it was held. One of our travelling companions had to visit the ship's doctor to have an ear syringed. For a ten minute visit the cost was $246.60!! Just to see the doctor was $121. Is this extortionate cost really justified? Also this friend bought a bottle of water from a bar and was then charged for it again as if he had taken it from his mini-bar. It took him almost a week to get the charge refunded and eventually an officer came to the stateroom to apologise. Another unpleasant incident involved one of the hostesses at the Select dining room. On the first cruise this particular lady was all charm and each night we asked to be booked in for 6 pm the following night and asked for table 433 if available. This happened each night for the duration of the crossing and there was no problem. When the second cruise began it suddenly became a problem. The first night we went down and were told that we couldn't expect to have this table and that if someone else wanted it before us then she would let them have it. Fine - it wasn't crucial - but her manner was very "off". We spoke to the Maître D' about her attitude and he told us she was having a bad day! He said could we come a bit earlier the next night, say 5.45 pm and there would be no problem. Agreed. We entered at 5.45 as agreed and the hostess said table 433 was occupied. No big deal - we were escorted to another table - except that she had lied. There was no-one at that table and indeed no-one was there for the next hour. After that night the same four Americans had that table every night! When we sailed on the Eclipse we had two superb waiters and booked the same table every night for the entire duration of the cruise, no bother whatsoever. There was plenty of deck space on Infinity but not enough sun loungers. There were rooms, two in particular, which were hardly ever used - one was Michael's Club (reserved for suite users) and the other was Cellar Masters. Our muster drill was held in the photo gallery where there were no chairs. We were expected to stand for approximately 40 minutes. Not very satisfactory. Arrangements made for those of us back-to-back cruisers in Fort Lauderdale were not very satisfactory. There should have been a separate line for us so we could quickly get ashore instead of getting mixed up with the long line of passengers waiting for the usual slow US immigration and customs. To get back on board we had to duck under some barriers or we would have gotten mixed up with the passengers joining the ship. We didn't take any shore excursions, doing our own thing in each port of call. We didn't call at Lisbon due to bad weather, going to Ponta Delgado instead. It was touch and go as to whether we would get to Bermuda because of a hurricane four days before we were due there. We did call but the weather was atrocious, particularly on the second day and we had to abandon our plans. This, of course, is in no way the fault of Celebrity. Our beach day in Labadee was ruined as well by torrential rain. I do like the way Celebrity welcome you back on board with drinks and ice-cold flannels - on some days it was really hot. There was some good port information (apart from the maps, which were illegible) but you had to call to Reception for it, it wasn't delivered to your cabin. Our stateroom, 3064, was comfortable and I have reviewed this separately. Incidentally, tea and coffee making facilities are not provided but if you want them, ask for them. We were then given a kettle, cups, tea, coffee, milk etc. There is no free laundry on board. All in all a good holiday but we will seriously look carefully at the prices before taking another Celebrity cruise. Read Less
Sail Date: August 2014
This was our 7th cruise, but first with Celebrity. Probably will be my last along with several other fellow cruisers. Couldn't believe that I couldn't book an excursion from the web site after being booked without giving my ... Read More
This was our 7th cruise, but first with Celebrity. Probably will be my last along with several other fellow cruisers. Couldn't believe that I couldn't book an excursion from the web site after being booked without giving my credit card each time. Then the credit card wasn't accepted and when I called and it was accepted was told "We know our web site sucks" by the 4 agents I talked with. Only one of the 4 gave me any useful info. Couldn't even tell me if Skara Brae was on any of the Kirkwall excursions since the excursions only had titles and you had to guess what each included. That wasn't their department. Could go on and on about the lies and trying to get correct information, but will give this example. We were excited about The Military Tattoo, but it left at 5. FINALLY, found the Shore Excursions desk opened to ask if we needed to eat before we left. Was told we would have an hour and a half to eat and shop once we got to Edinburgh. Because of being given wrong info several times, one of our group suggested we take sandwiches. So glad we did since we were goose stepped to the site and when I asked the tour guide when would we be given the time to eat and shop, he laughed and said that kind of time was not built into the schedule! The Tattoo was FABULOUS!! We were told once on the bus that there would be food available on the ship when we got there about 1. Guess what? It ran out very quickly and more was not offered! They KNEW all those people were coming back at that time and would be hungry. The staff on board were very good as was the food in the dining room and specialty restaurants. Can't say the same about the food on deck 10. Service aboard was fantastic except for Shore Excursions and pitiful to nonexistant for information before we boarded. And we were told we would receive an email within a week to rate our cruise. Gave them 10 days. No email yet.   Read Less
Sail Date: August 2014
Norwegian Fjords-Celebrity Infinity August 15-25 We are experienced cruisers, this being our 26th cruise and 18th with Celebrity. We enjoy the many privileges that Elite status brings with it and have been avid, long standing Celebrity ... Read More
Norwegian Fjords-Celebrity Infinity August 15-25 We are experienced cruisers, this being our 26th cruise and 18th with Celebrity. We enjoy the many privileges that Elite status brings with it and have been avid, long standing Celebrity supporters. However, this past cruise put that to the test. Our last Celebrity cruise was on the Constellation last fall to the Greek Islands and we had none of the concerns that we certainly do now. Indeed, as a travel agent, I will no longer be able to recommend Celebrity without fear. So why the change of heart? Basically, it came down to inconsistencies across the board. We love to dance and spend a good part of the evening in the Rendez-Vous Lounge. On this cruise, it was so cold, it was uncomfortable to stay even with the exercise the dancing brings with it. We did question why it was so cold and were told by Guest Relations that the temperature around the entire ship was kept the same. ( basically saying we were wrong) We were traveling with another couple who found the same issue and so avoided the Rendez-Vous Lounge totally. The same heating issue was a problem in the Thallasotherapy Pool area. You could not sit in it without having a towel or blanket on. Again we complained to no avail. Yes it is chillier in Norway, so increase the heating! Another issue was the lack of enforcement of posted rules. There were children in the adult pool every day at any hour. We spoke to a pool butler the very first day who did nothing. The second day we spoke to Guest Relations in person at the front desk. We got a fruit basket as the solution. Still children were in the pool all day. The third time we spoke to an officer who actually tried to do something, but one of the adults with children started to yell at the officer so several adults left instead of listening to the argument. In all fairness to the father, part of the issue was the inconsistency on the part of Celebrity to stick to actual times. Some days they said it was 4 PM, other days they decided it was 5 PM. One day a sign finally appeared but still was never enforced. It clearly says adults only from 11 - 5 and still there were children of varying ages every day at all times in the pool and in the hot tubs for adults only. We spoke to the head of the Captain's Club who merely said it was summer and there were a lot of children on board- not the appropriate answer at all. There were adults with plates of food in the hot tubs and bottles of beer. The solution is so simple; a security guard or officer in that pool area. The buffet was an absolute and utter zoo. People butted in lines, saved seats and were indignant when we said something to them. "Excuse me" seemed to be an expression not known by many. Breakfast was the worst; one day it took us 20 minutes to get a seat. Waiting for toast was ridiculous, so we gave up and went to the main dining room for breakfast but were saddened by how long it took to even get served. Yes, the juice, coffee and pastries come quickly enough but since we don't have that, it took up to 20 minutes to have our order taken and then another 20 minutes for it to arrive. Although we hadn't complained, one waiter who had high social intelligence, came over and said the wait was because my wife had ordered cold food and I, hot food. Good try, but nonsense. The ship kept changing breakfast times and some days there was nothing at all available from 7 AM - 8 AM. Really? And as stated before, do not sit on the right side when entering, where service is horrible. At dinner, we fortunately had an excellent waiter, Jose, and assistant waiter Herickson. The food, however, was inconsistent. Some old standards like the prime rib, beef Wellington and lamb were superb. Some like "Pork and Beans" shouldn't be on a cruise line menu who was known for its food. Salads were poor, desserts poor and cold soups seem to have disappeared just as the brunch. When we inquired about the brunch, we were told it was a decision based on food sanitation as Celebrity had observed several guests had become ill just after the brunch. It took a waiter to explain that to us which we really appreciated. The hake, halibut and haddock were dry and overcooked. Celebrity used to have sommeliers who did an awesome job with wine. This cruise we struggled to even get served. The "Sommeliers" were glorified bar servers, nothing like the original sommeliers Celebrity used to have. Our friends asked for certain wines but substitutions were made without a word of explanation. Sometimes when questioned, the answer was we have run out of that wine. So why not be honest and say so instead of trying to sneak a different wine by. Strange that the very wine asked for was always available at the martini bar. Again, it came down to poor service. The one high note was Natalie, the hostess, who was as pleasant and professional as one would expect. The Elite cocktail hour is usually a highlight for us. Again, children were allowed in and some would run around, not the way an adult wants to spend a cocktail time. On the last day, again no officers present, when one child was running and screaming, we simply left. Again one waiter stuck out as out of the ordinary, Roosevelt was awesome. He really worked! He walked quickly, engaged in meaningful conversation, and took the initiative on many occasions by responding to guests who were being looked after by other waiters. He was again, perfect, the kind of service one expects of Celebrity. It is fitting to note that there are still crew on board who are excellent. Our cabin steward Ambrose was perfect. He was efficient, personable and nothing was ever too much trouble. The Elemis products have gone by the wayside as have the nightly chocolates. But Ambrose on Deck 8 is the kind of staff member one expects on a Celebrity cruise. Other than the few staff mentioned, there appeared to be a complete lack of interest by most. Dishes were cleared very slowly in the buffet, little communication, and general apathy seemed to be evident everywhere. We have eaten in Bistro On Five many times per cruise, but this time once again due to lack of interest or engagement by staff, after the first lunch, we passed. The food was good although increased in price from $5 to $7. Yes, doesn't sound a lot but when it is on top, we simply passed because there was nothing really special about it. We spend a fair deal of money at the martini bar. Again, inconsistent was the word to describe the experience. If you wanted a good drink, Adrian was the man. Many patrons kept asking for only him to make their drink because he went out of his way to match the drink to the client with outstanding consistency. The other bartenders were a hit or miss. The service was only good if you sat at the bar with Adrian as he catered to each client perfectly. For a time, we wondered if it was an M class ship issue. We loved the Galaxy, Mercury, and Zenith. In particular, Captain George on the Century told us he expected his officers to be visible and engaging with passengers. Indeed, at every single Captain's Club cocktail time, there were up to 5 officers there who would sit down and chat. Captain George was at every function for the whole 15 days to Hawaii. This time, it was very superficial and seemed as if they couldn't be bothered. Loyal clients really do want to be engaged with. We were on the Millenium to Alaska last summer and it was excellent. We have been on the Summit 8 times, and always happy, and Constellation 3 times as recently as last fall with a few complaints so this appears to be an Infinity issue. We had considered the repositioning cruise from Lauderdale to Valparaiso through the canal but will now take a pass since it is on Infinity. In fairness to all, the ship was clean. In short, what should have been a wonderful cruise when one says Norwegian Fjords was ho- hum and will cause us to rethink our loyalty to Celebrity. Read Less
Sail Date: August 2014
As a first time Celebrity cruiser, we had heard that Celebrity was a step up from other cruise lines. We were therefore expecting something more. Well, expectations were quickly dashed. While the ship itself was well maintained and kept ... Read More
As a first time Celebrity cruiser, we had heard that Celebrity was a step up from other cruise lines. We were therefore expecting something more. Well, expectations were quickly dashed. While the ship itself was well maintained and kept very clean, the rest was very disappointing. To begin, it has to be the noisiest ship or vehicle I have EVER been on. It sounded like there was construction going on next to our cabin every morning at around 7-9:00 am that shook the entire cabin. When we complained, we were told that they would have to be there at the time it occurred so they could verify the sound. Really?? My word wasn't good enough? I was making this up??!! As for the food: mediocre at best as others have said. Frequent repeats, hot items were cold or lukewarm. Getting service in the buffet was impossible. Need a cup of coffee or anything else? Get it yourself or you'd still be waiting. Service generally on this cruise was substandard. Our cabin steward "forgot" to make up our cabin...TWICE! In each case, we had to go looking for him. Guest Relations? What a joke. Shore excursion staff: get people who can make recommendations based on experience. We can read what the brochure says. Entertainment with the exception of the band in Rendevouz lounge was excellent. That band was abysmal!! The singers, dancers in the production shows were excellent! The DJ with the guy on the sax was just stupid. That act was just dumb. Would I sail with Celebrity again? Not likely. Read Less
Sail Date: August 2014
I an only agree with many if the points raised by previous reviews of this cruise to Norway. Nothing you can do about the weather but it was so miserable on two of our port days that we didn't venture off as we had got so cold and wet ... Read More
I an only agree with many if the points raised by previous reviews of this cruise to Norway. Nothing you can do about the weather but it was so miserable on two of our port days that we didn't venture off as we had got so cold and wet the previous day, neither of us could face it. The ones we did visit in a window of clear weather were wonderful, but still fairly chilly, I should have bought a winter wardrobe. We had previously sailed with the lovely ship the Equinox, I am sorry but the Infinity cannot be classed as five star in the same way as the Solstice class. This ship is tired, outdated and scruffy. The Ocean cafe was zoo like in the pushing past you at the food stations, people walking around eating off their plates. Indifferent servers, who ignored you and repetitive dishes lunchtimes and dinner. On the plus side the pasta and sushi bar were excellent. The indoor pool area, is this a pool area or restaurant, and why do certain people think it's acceptable to eat food and drink beer in the jacuzzi, it's also a jacuzzi not a children's play pool or family sized bath! It was also very chilly in there, again not a patch on the Soltice class pool area. The Rendezvous lounge was dated, dark and depressing. People using it as a sleeping area in daytime and into the evening, why? That's why you have a stateroom. The Trellis restaurant was also past it's sell by date, tired, dull,depressing and frantic, dinner was at times just not enjoyable. Long waits for food then, it was move you out as soon as possible. Food a reasonable standard but some dishes need rethinking, for instance the Irish Stew would make an Irishman ashamed. The behaviour of some guests who could not understand what the dress codes means or how to behave in a restaurant makes me believe that they think it's just a hotel on water and they can do as they have always done on their previous holidays. Entertainment from the on board team was poor, and ammature, once again on the Equinox the shows were fantastic. The Constellation Lounge was a great place to be as we left port in the early evenings, the spoiler was screaming children from one or two families who ran riot through the area. On asking why children are allowed in a bar area, I was informed they were allowed in there till midnight! Older people, alcohol and running children do not mix, I saw quite a few older people nearly come to grief. Come on Celebrity, make it clear, well behaved, supervised children only! We ate in USS United States twice because the food was excellent, and it was nice to have an un rushed meal in a light and comfortable restaurant. On the plus side and yes there are some pluses, most if the staff and crew were brilliant, special mention to Natalie restaurant co ordinator, Silvia in the Constellation lounge, Ayu in the Casino, and our cabin steward. Would I sail from UK again on the Infinity, No, would I with Celebrity, yes but only on a Soltice class ship. An expensive lesson learned. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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