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1 Helpful Vote
Sail Date: October 2014
After reading a lot of negative reviews of the Infinity we were a little apprehensive prior to our cruise. No need to have been concerned as the whole experience was wonderful. Yes the ship is showing some need of repair in some area but ... Read More
After reading a lot of negative reviews of the Infinity we were a little apprehensive prior to our cruise. No need to have been concerned as the whole experience was wonderful. Yes the ship is showing some need of repair in some area but nothing extreme. The food was terrific, we ate the majority of the time in the Trellis and we had select dining. We also had the drinks classic package, what a deal that is! The wines offered were fantastic, we began our evenings in the Martini bar with a Cosmo for my wife and I generally had a martini of some kind. We met several very nice people and one couple in particular so we had dining partners most evenings. The entertainment was good but mostly the guest ones, the resident troupe were average at best. The ports of call were excellent particularly as most of them were two day stays. The areas we chose to visit were a couple of hours journey but not an issue and I had organised 3 private excursions with folks found on this websites roll call. We also took 2 ships excursions which were good. So all in all my wife and I would highly reccomend Celebrity, this was our second with them and will not hesitate to book again with them. Read Less
Sail Date: October 2014
First of all, for everyone who was on that ship - don't hold the captain or the cruise line responsible for the terrible weather. He made the best of a difficult situation, and cancelled cruise ports, and rainy days in Bermuda are not ... Read More
First of all, for everyone who was on that ship - don't hold the captain or the cruise line responsible for the terrible weather. He made the best of a difficult situation, and cancelled cruise ports, and rainy days in Bermuda are not something you can complain about - take it up with the big man upstairs! Cabin; We were fortunate to get an accessible inside stateroom as this was all that was available at the time of booking. Designed for a person with mobility issues, it was huge and very comfortable - but this was a fluke and not something you could guarantee. Spa: The ship has an indoor thalassotherapy pool with side Jacuzzis. The temperature of this was always in the mid 90s, and this is a unique feature of this class of ship. I absolutely loved it, and went in twice a day before a sauna with window and a great sea view. The only down side of the changing rooms was the showers had no water pressure and it was difficult to wash off soap or shampoo with the limited spray. I complained about this and nothing was done about it. The gym area was very good, although the lat pulldown machine and shoulder press machine were very poor with an unnatural range of motion. The free weights had benches and free weight dumbelless up to 50lbs - this was adequate, but I was hoping for 60s or 70s. All in all, a very large and clean gym area and the classes were well attended. Dining Room: We had the early seating and went in about 6.15pm. The tables are on top of each other, and you have little privacy. The food is good quality but the service is slow and fragmented. Nice touches are the basket of bread and table setting. Salads are poor as you have to wait for the staff to come back with dressings etc. The steaks were nice, the roast turkey was very good, the desserts were so-so, soups were two thirds full and not that hot. Lunch service was a little better and a relief not to have to deal with the 10th floor buffet. Ocean View Café: This was the low-light of the ship for me. The layout is a joke as you have no idea where you are supposed to sit in order to access all serving stations. By the time you get back to your table holding a bowl of soup, or hot food with no tray (why no trays?), it is cold. Good luck finding all the cutlery you need, spoons, forks, knives etc, all in the wrong places. The quality of the food is cheaper and inferior to the dining room, and the attempts to serve yourself through very low glass dividers with giant spoons is clumsy and messy. The coffee in the morning was very poor quality and barely drinkable - compared with the Seattle's Best on RCL for example which is excellent. Entertainment: The production shows were OK, with one excellent singer, but a weak supporting crew, and for some reason all very tiny. They were high energy and a lot of well known songs, so easy to follow and enjoy. The guest entertainers were mixed. The comedian, Fred Klett, with his Newhart style deadpan, was very welcome and surprisingly good. The male singers were OK, even if the songs they presented were predictable and stale. I don't care for magicians and I like juggler and ventriloquists even less, so lets not go there. The musical impersonator at the end was very funny with some brilliant jokes and accurate impersonations. Celebrity Activities: The trivias was well run on the whole, especially by Aida and Andres. The progressive trivia hosted by Rachel fell apart when all her answers were wrong and she didn't seem to know how to handle it. Some of the entertainment was embarrassing when you consider the average age was 65, and the games were for 20 somethings or college kids. Overall, the impression was positive, and excellent value for money with some nice touches. However, you probably need to go for the premium drinks package and dining package to upgrade your whole experience. I would chose this ship again for the indoor spa facilities alone, anything else was a bonus. Read Less
Sail Date: October 2014
We're on the Celebrity Infinity right now. Just pulling into Vigo where I will post this. We're in Aqua class, eating in Blu. Those of you concerned about the quality of the ship, shouldn't be. The ship is fine, with ... Read More
We're on the Celebrity Infinity right now. Just pulling into Vigo where I will post this. We're in Aqua class, eating in Blu. Those of you concerned about the quality of the ship, shouldn't be. The ship is fine, with constant maintenance. The staff are consistently helpfull and friendly. The food is excellent with only a few exceptions. We were offered half price dining in SS United States, the first night as well as mid cruise. We've had free shuttles in Bilbao, and La Rochelle. The wifi on board is terrible. So we stop for coffee in each port and use the free wifi of a cafe. The weather has been cool and overcast with occasional light rain. The Bay of Biscaye was so rocky last night that the closet doors and drawers were opening and slamming shut all night. It was impossible to sleep. We should have brought duct tape. We're worried that our two sea days heading back to Harwich will also be rough seas. Pro's The food in Blu Really nice staff Comfortable bed (we had an egg crate put on) Great and interesting ports Con's Had to fight for the 300 obc. Guest services said my TA hadn't booked 123 for us, although the free gratuities came thru. Some rough seas     Read Less
1 Helpful Vote
Sail Date: October 2014
The cruise started the best way ever. Embarkation was seamless. The weather was cold, windy and raining – typical for Harwich, and the Captain opened all the lounges. The result was that it took less than twenty minutes from curbside to ... Read More
The cruise started the best way ever. Embarkation was seamless. The weather was cold, windy and raining – typical for Harwich, and the Captain opened all the lounges. The result was that it took less than twenty minutes from curbside to the Oceanview Café. The Oceanview Café, by the way, is the one renovation I wish Celebrity had made when Infinity was re-furbished. It still has long lines at few areas instead of the many ‘pods’ of the Solstice class ships. Our cabin was 6033, one of the ‘sweet sixteen’. The veranda in this 2C cabin is twice as deep as any other in the same class and that really was nice. We moved the inside table outside and the outside table inside. This gave us more room in the cabin and more room for breakfast on the veranda with no crowding. This cabin is forward, near but not right next to the elevators and stairs. There were no noise problems whatever. Our cabin staff was wonderful. In the MDR, the elegance I remembered from Millennium and Century, missing on Reflection, was back. Whether this is a function of Captain, Executive Chef or whomever, it was nice to see again. All of our servers at our table for 10 were fabulous. We joined some other friends at a table for six at late seating twice and the service there was just as fabulous as was the food, far superior to Reflection in January. Our entire table went to both the SS United States and QSine as a group during the cruise. Both are really worth the extra money. The food and service at SS United States were both up to the expected standards. When each course arrived, ten wait staff arrived and all ten plates hit the table simultaneously, for instance. In QSine, each person was given an I-Pad with the entire menu and we were to told to choose 6-7 dishes. The results were put together and we ended up being served a total of 9 dishes in three courses PLUS three different desserts. We could hardly waddle away from the table. What a fabulous experience! The entertainment ranged from full Broadway type shows which were quite good to a magician (so-so), a ventriloquist (so-so), a pianist which we did not go to but we heard was quite good, to a singer (more later), a comedian (very good) and a comedian/singer/pianist (fabulous). The one singer, Jack Walker, was superb. We very nearly did not go to his show and that would have been a mistake. His vocals ranged from Elvis to Opera and his vocal quality changed with each style. Hearing him actually tackle a very heavy opera aria well was a surprise. We enjoyed the Martini Bar after the shows each night and took a nightcap back to our veranda. The staff there was very friendly. I keep repeating myself. The staff on the entire ship was very friendly. My one complaint was with Michaels Club. It has now been turned into a private club for ‘Suites and Zenith’. So, the class system is alive and well? We never saw more than six people in there, and usually it was empty. A very poor use for that space, and we were made to feel like peons who just did not belong there when we made the mistake of going in there one night. Bad choice, Celebrity. We chose Celebrity transfer to Ft Lauderdale airport and it could not have been smoother. I recommend it highly for the small cost. We did not go to Lisbon due to high seas, but went to the Azores instead. Bermuda, six days after a hurricane was fun and we had fun on the Bahamas. All together, a great cruise. We both love the M-class ships and hope to do another soon.   Read Less
Sail Date: September 2014
This was our 9th cruise and second with Celebrity (previously on the Eclipse) and I have to say we thoroughly enjoyed the whole experience. Having read some of the reviews we were ready for it to be "mediocre" but it proved to be ... Read More
This was our 9th cruise and second with Celebrity (previously on the Eclipse) and I have to say we thoroughly enjoyed the whole experience. Having read some of the reviews we were ready for it to be "mediocre" but it proved to be anything but. Embarkation at Harwich was very fast and the stateroom was ready when we boarded at 1 o'clock. The stateroom was very clean with plenty of wardrobe space. The bathroom was spotless with an unexpected "roomy" shower. The shows put on by the "stars of infinity" were of West End calibre and these were mixed with other entertaining acts of differing styles. The cruise Director Alejandro was excellent - the best one we have come across. He was likeable, had a great sense of humour and worked very hard with his team to bring about an enjoyable atmosphere. The house keeping crew worked tirelessly to make sure the ship was spotless despite its advancing years. The captain and his staff were also very visible and joined in a few of the activities / Q&A's which was good to see. With an exception of a delay on the first evening dinner in the Trellis Restaurant was always of a good standard. The food was hot and well presented with a varied menu. The Ocean View cafe was busy at times but never so bad that you couldn't get a seat and with a varied selection of dishes. The fact that the majority ports of call were overnight (Le Harve, La Rochelle & Bilbao) meant you felt relaxed and less rushed. The shuttle buses were all free which was unexpected but very welcomed. To top it off the skies were blue and the seas were calm. We couldn't really complain about anything and can't wait to sail on Celebrity again. All in all it was good value for money. Read Less
Sail Date: September 2014
We have cruised a few times with Celebrity before but they have always been the newer ships: Reflection, Silhouette and Eclipse. This was the first time on a millennium class ship and I guess we had been spoilt because we really thought ... Read More
We have cruised a few times with Celebrity before but they have always been the newer ships: Reflection, Silhouette and Eclipse. This was the first time on a millennium class ship and I guess we had been spoilt because we really thought you could tell the difference, I guess it’s to be expected as the Infinity has at least 10 years on the newer ships. It seemed to be little things that hadn’t been maintained and I guess we got the general feeling that the ship as a whole had been left in the shadow of the Solstice class. We spoke to a couple that had major noise issues in their cabin and struggled to sleep at night and I don’t think it was just them, luckily we didn’t have to experience that! Our cabin was fine but nothing special, it doesn’t really bother us though as we like to be out as much as possible. Again the theme of being a little dated was there. We also thought it was a little dark and gloomy (this we noticed all over the ship- maybe they are saving on the lighting bill!) possibly because of the darker decor making it seem that way. We loved the itinerary, which was classed as a wine cruise and even though we aren’t overly crazy for wine we still loved the ports of call. That’s not to say we didn’t enjoy testing out a few glasses along the way! We especially enjoyed the over night in Le Havre where we got the chance to go to Paris, something me and my husband had wanted to do for a long time now. The variety of stops was great and it was fantastic to see the Guggenheim in Bilbao. We also had a couple of great meals in Bilbao and Vigo. We were just a little disappointed with the food on the infinity, the buffet was much smaller and lacked variety when compared to the other Celebrity ships we had been on and the restaurant just seemed to reproduce what was in the buffet. Full credit to all the waiters and chefs though they were incredibly nice and polite. The cruise director Alejandro was very funny and likeable, I think the majority of guests thought the same. There was also some great guest entertainers, one I still remember now was the mentalist an Italian called Luca Volpe. He performed in the afternoon at sea but it should have been in the evening cause it was a really fantastic show. The production shows were ok, singers and dancers giving it all they have but again a bit dated and in need of a bit of modernising. Apart from the few things mentioned we had a great time and will be sailing with Celebrity again.   Read Less
Sail Date: September 2014
This trip confirmed what we have believed about Celebrity, that they have some of the best entertainment and service compared to some other lines. Dining room, Trellis, was consistently good. Used the ship excursions for some tours, ... Read More
This trip confirmed what we have believed about Celebrity, that they have some of the best entertainment and service compared to some other lines. Dining room, Trellis, was consistently good. Used the ship excursions for some tours, Beaches of Normandy, Paris, and Vigo. Other ports were easy to manage on our own, thanks to port shuttles provided. Yes, there have been some cutbacks, but not enough to ruin our fun. As mentioned, the entertainment was worth the price of the cruise (Sam Kane, Toni Warne, Jon Courtenay)--if they are on your cruise ship, don't miss them! Read Less
Sail Date: August 2014
We had an Aqua class cabin on Deck 9, which was fine except for the 'overhang', which made the balcony/stateroom a bit dark and obliterated some of the mountain views. There was also a bit of noise from above in the early ... Read More
We had an Aqua class cabin on Deck 9, which was fine except for the 'overhang', which made the balcony/stateroom a bit dark and obliterated some of the mountain views. There was also a bit of noise from above in the early morning. Unfortunately we experienced rough seas on one day, which stopped us from visiting Olden but we spent a bit longer in Alesund. All the ports of call were lovely and we didn't have to use tenders at any of them - the ports were also within walking distance of the ship, apart from in Bergen where free shuttle buses were used. The only shore excursion we took was on the Flam railway, which was excellent. The rest of the time we took 'Hop on Hop off' buses. We thoroughly enjoyed the food in Blu and found the staff to be super efficient and very courteous and the ambience in the restaurant was lovely. Also had a meal in SS United States which, although quite expensive, was excellent and the staff were super attentive! We also thoroughly enjoyed most of the entertainment, which was music/musical based and the Cruise Director, Alejandro was excellent - a real character! Couldn't quite understand Michael's Club, which was always locked and therefore unused - it seemed like a waste of what could be good space. Everything ran like clock work though and we enjoyed it so much that we booked on board to go on Constellation next year to the Black Sea ... can't wait! Read Less
Sail Date: August 2014
Our British Isles cruise on the Infinity couldn't have been any better than it was, Although the ship is a little older, it was spotless with the crew constantly cleaning and maintaining it. Had select dining seating and it worked ... Read More
Our British Isles cruise on the Infinity couldn't have been any better than it was, Although the ship is a little older, it was spotless with the crew constantly cleaning and maintaining it. Had select dining seating and it worked great, shows were wonderful and food delicious...with the best French Onion Soup on the menu daily. A shout out to 2 great private tours.. Liverpool..Busybus Tours, booked them online and had the most entertaining, enjoyable day with our tour guide. Glasgow ( Greenock)...Had a private tour guide for 8 of us in a comfortable mini van. Craig of Mini-tours Scotland, met us at the dock dressed in his kilts, and was a true professional tour guide, charming and knowledgable. Great day ! Loved seeing the beautiful countryside of Scotland, Ireland and Wales, tiring cruise with only 2 sea days, but well worth.   Read Less
Sail Date: August 2014
I was a bit apprehensive after reading many negative reviews.Overall we had a very good experience. The ship is older but is in good shape. Food was good except on the formal night the lobster was a little letdown. Our cabin was kept ... Read More
I was a bit apprehensive after reading many negative reviews.Overall we had a very good experience. The ship is older but is in good shape. Food was good except on the formal night the lobster was a little letdown. Our cabin was kept clean but our attendant never introduced himself and we didn't even know who he was. The cabin was a little bit smaller than the Solstice class ship but had lots of storage space. Too bad the bed was not high enough to store the suitcase under it.. All the staffs were very helpful except a few indifferent in the guest relation and aqua spa cafe . We only had one excursion with Celebrity to Normandy and it was expensive. The others were with hoho bus or with outside company. Titanic in Belfast is a must see. Orkney is beautiful. It was cold and windy in Scotland and we had one day with rough sea. I wished I had brought more warm clothes. All in all we enjoyed the trip very much.   Read Less
Sail Date: August 2014
Having cruised for many years with other lines we decided to try Celebrity Cruises this summer. Embarkation - Smooth and quick, we boarded the ship within 30 mins of arrival at the cruise terminal. Welcome aboard drink was a nice touch. ... Read More
Having cruised for many years with other lines we decided to try Celebrity Cruises this summer. Embarkation - Smooth and quick, we boarded the ship within 30 mins of arrival at the cruise terminal. Welcome aboard drink was a nice touch. Ship - Infinity is an older style ship but we found the public areas spacious and comfortable including a large Theatre and impressive two-tier dining room. Our cabin on Deck 2 was quiet and comfortable. Dining - Plenty of choice in the buffet restaurant. Items were spread out over several stations but you soon got the hang of things. Food could have been hotter but this is always a problem with buffet food. Quality of food was very good. Trellis restaurant - we thoroughly enjoyed all our evening meals here. Plenty of choice on the menu and good service. Entertainment - we enjoyed the full production shows and guest acts we saw (vocalists and magician). The Cruise Director, Alejandro, was the best we have seen and always made us laugh. We would definately cruise with Celebrity again and recommend to others.   Read Less
Sail Date: July 2014
OVERALL Had a great time aboard the Infinity. Good size and it amazingly never feels crowded (lot of different lounging areas to hang out). We had a nice mix of 5 ports (Torshavn, Faroe Islands; Iceland (1.5 days); Lerwick, Shetland ... Read More
OVERALL Had a great time aboard the Infinity. Good size and it amazingly never feels crowded (lot of different lounging areas to hang out). We had a nice mix of 5 ports (Torshavn, Faroe Islands; Iceland (1.5 days); Lerwick, Shetland Islands; Geiranger, Norway; Bergen, Norway) and 4 sea days. TRANSPORTATION FROM LONDON We took the train from Liverpool Street Station to Harwich International, but instead of taking the non-stop "cruise train", we took the cheaper train that has one transfer at Manningtree at a significant savings (only $14 per person!) and is only a few minutes longer than the non-stop cruise train. The transfer is technically 5 minutes, but there's no mad dash necessary when you get to Manningtree. The train is waiting there and expecting lots of cruise passengers. You have to go down a set of stairs (24 steps I believe), across a hallway, and back up another set of stairs (24 steps again). We had a big party of 15 (ages from 3-75). Unless you have trouble with stairs, the transfer was very easy. CONDITION OF THE SHIP Can you tell the Infinity is an older ship? Yes, but it's in good condition. I don't remember seeing any excessive dirt, rust, etc. anywhere. I saw the crew constantly cleaning and making repairs throughout the trip. STATEROOM I went with a large party and we had a mix of rooms (veranda and inside). We were all happy with our rooms except one couple who had a room next to a storage area (one of those rooms next to a blank space on the map). They encountered a lot of noise around 6am, which they couldn't really resolve with Guest Relations (they did attempt to make up for it with chocolate covered strawberries and a 10% off a future cruise coupon). I was in 7173 (veranda) and loved it. My stateroom was clean and had a good amount of storage space. I shared the storage with three other people (yes, we were all squished in one room!) and there was enough spots for all of our stuff and plenty of hangers (no need for an over the door shoe organizer or anything like that). The wire shelves in the bathroom (in the shower and by the sink) fit a lot of toiletries. The room is right at the elevator bank but we didn't have a problem with noise. While you could hear the elevator ring at times, it was faint and didn't bother us. We never really heard people's voices that much either. Having a "hump" balcony was nice with four people in one room! I thought the main bed was pretty comfortable, the "bunk bed" that comes out of the ceiling was decently comfortable, and the sofa pull out bed wasn't that comfortable. Nightly chocolates are gone. We got individually wrapped chocolate covered Oreos on our beds for the first formal night. When we asked our stateroom attendant if we could get more, he said only on formal nights, but we didn't get any on the second formal night. Not a big deal (it's not like we were lacking for food!), but a little strange to only get them on 1 of 11 nights. POOL I really like the assortment of pools (6 hot tubs, wave pool, therapeutic indoor pool). The only things I would change would be to make the outdoor hot tubs hotter (my guess was they were keeping the temperature down because lots of kids were using them because the indoor hot tubs were nice and toasty) and to extend the pool hours by one hour to 11pm. It would be nice to enjoy the hot tub after the evening show. Service Everyone we encountered was friendly and hardworking. Special shoutout to our server, Roberto, in the Select Dining area who we had almost every day (we had a standing reservation since our party was so big). He was amazing. Roberto was accommodating and had an excellent memory which he used to be proactive whenever possible. He even had a few magic tricks up his sleeve for the kids :-) Roberto took great care of us! ENTERTAINMENT Shows were a little hit or miss, but generally entertaining. Obviously the production cast isn't going to be Broadway quality, but it was fun to watch the shows at night. There were even two singers from the West End (Philippa Healy was amazing) and a really good string duo. The first comedian/magician wasn't that great, but the second guest comedian was pretty funny. FOOD The buffet was decent (I appreciated that some of the options rotated daily) and the food in the Trellis dining room was good, particularly the chef and server recommendations. Because we left from the UK, there were a lot of British foods included in the buffet (traditional english breakfast foods, fish and chips, etc.). One night in the MDR featured a Top Chef menu (recipes from winning Top Chef entries) and those meals were excellent. As others have noted, the Grand Buffet is gone. On the last sea day they had two chocolate fountains in the Oceanview Buffet with ice and watermelon carvings. ACTIVITIES We're big activity users, and there were some big hits (watercolor class, navigation talk, officers v. guests events, port mini lectures) but some disappointment on the variety and quality of the game activities (trivia, name that tune). I don't have the dailes from when I was on the Infinity two years ago, but we remembered thinking there was always a lot going on at the same time. This trip it seemed like there were definitely less activities that weren't associated with making money (Bingo, spa-related lectures, events associated with the shops or art auctions). This seemed to result in certain events (like trivia and name that tune) getting so crowded you couldn't find a seat in the Constellation Lounge. The pub trivia night run by the CD (Pete) and the Activities Manager (Micky) was well done, but otherwise there were generally 2-3 trivias/name that tune per day and we felt they weren't well done. They were really going for quantity over quality as they were short and it just felt like they were "checking the box" and not putting together an engaging activity. We participated in almost all of them anyway and made the best of it, but we were a bit disappointed. Here's more info on the activities we liked a lot: - Watercolor classes (These were held each sea day morning by an artist from NYC and were a lot of fun) - Navigation talk (Held by the staff captain and was very interesting) - Guests v. Officers games (Various activities like Dancing with the Officers, Family Feud, and a Casino Challenge were entertaining and well done) - Sampling of free fitness classes throughout the trip (there were free classes mixed with the paid classes during the trip) - Port mini lectures (Called Destination Highlights, these 15-minute presentations usually happened the night before a port and were informative in giving an overview of the destination and the activities available. The Port Lecturer was knowledgeable and also talked a lot about doing the port on your own, without an excursion. She was also kept office hours during the day to consult which was helpful for planning). On a side note, they could really use more board games available through Guest Services, especially with less activities going on it seems like a cheap way to provide entertainment. They only had maybe 5 games and only 1 had all the pieces. I would've also liked there to be a lecture/presentation on the history and lore of each port like there was on the Alaska cruise we went on 2 years ago. PORTS TORSHAVN, FAROE ISLANDS We did the Scenic Faroe and Pancakes tour through Celebrity. I don't usually do bus excursions through the ship, but picked this one for various reasons. I'm not a fan of the big bus style tours, so I'm not sure I would do it again. But we did drive through some pretty landscapes and stopped for some yummy pancakes (although the portion was really small). Unfortunately it was a very cloudy/foggy day so we didn't stop at any of the scenic viewpoints since we wouldn't be able to see anything. The town we visited was underwhelming, but the weather wasn't exactly cooperating so it's hard to give a fair review of this tour. Being an active person, I think I would've preferred to do the hiking tour with the ship to really experience the beautiful landscape. The port lecturer gave some of our friends a suggested hike to do from the dock, but otherwise there didn't seem to be much to do in Torshavn itself. I would recommend getting out of the town on an excursion or rental car if possible. REYKJAVIK, ICELAND We did the Golden Circle tour with GeoIceand. Their vans only fit about 15-17 people so the group size is nice and small. Our guide, Gerta, was great and it was fun hearing her stories about growing up on the island. There is also wifi on the van, which was nice (it seems most tour vehicles here have wifi). She even squeegeed our windows during the stops to maintain our great view! The stops on the Golden Circle are touristy, but breathtaking. Gerta would often drop us off at one location and pick us up at a different area so we only had to walk one way, which was convenient. Having a small van allowed us more mobility and flexibility, for instance at the Faxi waterfall we were able to park in a lower lot and get really close to the waterfall (I noticed people in larger tour buses seemed to only look at the waterfall from a higher viewpoint). On the second day (which was a half day), I did the horseback riding tour with the ship. It was a really nice ride (although you do ride very close together in a big group) and the Icelandic horses are lovely, I just wish the ride was a bit longer. We got to experience their unique tolt gait, which was cool. This ride would definitely be cheaper if you booked on your own, but given the limited time frame of our half day, I went through the ship to make sure we'd be back in time for the departure time. Because of the excursions I booked, I didn't get a chance to walk around Reykjavik, but friends did recommend the stand with affordable lobster rolls. They were mixed on the famous hot dog stand. LERWICK, SHETLAND ISLANDS Did a tour with Shetland Geotours, which was great. The guy who runs it, Allen, uses an 8-person van so the group size is very small. Allen is very knowledgeable and it was a great introduction to the Island. We saw lots of puffins at Samburg Lighthouse (if you have an SLR camera with a zoom lens, bring it!), the Viking ruins, and some other scenic points. GEIRANGER, NORWAY This beautiful port is easy to do on your own. We hiked ourselves up to the waterfall, and then came back to the junction of Westeras farm and went the other way to the first outlook (not all the way to Losta). It was a strenuous hike (especially after a week and a half of inactivity and overeating on the ship), and this came from several experienced hikers. Doing both hikes (from the dock) took about 5 hours for us (with some short breaks and lots of photo taking). If you want to see the waterfall with a less strenuous hike, the ship has a tour that buses you up to Westeras (with a waffle meal) and you hike the rest of the way up to the waterfall (we ran into this group and it was huge, which would definitely detract from the experience). The views were beautiful getting up the mountains and it was worth the trek. The signs and trails are pretty clear, so it's hard to get lost. You can buy a trail map at the tourist information center or print one online in advance for free (http://www.visitalesund-geiranger.com/en/BROCHURESMAPS/Hiking-routes-in-Geiranger/). Some people in our party did one of the mountain bus tours through the ship instead of hiking and said it was amazing. BERGEN, NORWAY Having signed up for this cruise for the natural wonders, I didn't think Bergen would be that interesting to me, but I was pleasantly surprised. It's a cute city and I enjoyed walking around. First we hiked up to the viewpoint (where the funicular drops you off). It was fairly steep and took us over an hour. Then we took the funicular back down. There was nothing really of note to see during that hike, so if I did it again, I'd take the funicular to the top to hike around up there instead (there is a troll park and a bike tour you can buy tickets for up there) and then take the funicular back down to walk around the city. There are also intermediate funicular stops along the mountain (which we tried to abandon our hike and take), but the machines only take chip credits cards (manned ticket booths are only available at the bottom and top). Walking around the city, you definitely have to stop at the fish market (there are a bunch of free samples to try there too) and the shops in the old part of town. I loved the artist with the wood cut prints down one of the alleyways. The city runs a free shuttle from where the cruise docks to the center of town. The shuttles were very efficient (they run frequently and there are a lot of them) and some have free wifi. DALIES AND IN THE SPOTLIGHT Here's a link to the dalies and the In the Spotlight (names/bios of the officers) at the end. Sorry that I'm missing the second page of the daily for July 31, the day we were in Lerwick. http://www.scribd.com/doc/236047054/Celebrity-Infinity-Dalies-July-2014 I had a great time on the cruise and am really sad the trip is over! Read Less
Sail Date: July 2014
Background:   This was one of our over 30 cruises we have been on. 2nd cruise with Celebrity. We have taken two previous cruises from London. The first was a British Isles and Baltic combination cruise. The second one was a Baltic/Russia ... Read More
Background:   This was one of our over 30 cruises we have been on. 2nd cruise with Celebrity. We have taken two previous cruises from London. The first was a British Isles and Baltic combination cruise. The second one was a Baltic/Russia cruise. Cruising is a passion of ours. We did not bring our kids on this one. There were just about 240 kids on this cruise. Pre-cruise: We left from Atlanta, GA and flew on the Delta 777 to London Heathrow. London Heathrow was a $85 pound taxi ride to our hotel, Marriott West India Quay. We liked staying at The Grovesnor Marriott previously, but the cost was really high. We absolutely loved everything about the West India Marriott. The location had everything you would want. Easy access to restaurants, pubs, shopping, rail access etc. The service at the hotel was superb. I definitely recommend it. We stayed here two nights prior to the cruise. By the way, if you are flying from the states, give yourself at least one day in London prior to leaving on the cruise. Your sleep will be off for about 24-48 hours due to time difference when you arrive. During our time in London, we visited the sights and took the railway to the West End to see Lion King. There are so many things to do and see in London! On the day of the cruise, we were picked up by EC Minibus. They were perfect. They arrived slightly early and got us to the ship as expected. Since we do not like the big bus transfers, this was a great option for us. The Harwich (pronounced haritch) port is about two hours away from London. Not much to do in town, so staying in London is what most people do. The town is very pretty, but there are not many major hotels. The cost was about 160 pounds for the four of us. The cost that the taxis were charging was a little more. The Ship: Celebrity Infinity This ship was built in 2001. The ship does show some wear, but it is not out of line for a ship that is just over 10 years old. The updates they made, including adding the Aqua Class deck, looks very nice. We stayed in the concierge floor while I have some family stay on the new aqua decks. The room size was no different. The perks and points will differ for aqua, but we did not see the advantage of it over concierge. It may be argued that concierge may be a waste of money. We did use our concierge person a few times. They were able to call one of our transportation hires for free. Overall this ship was fine, but here is the breakdown. General Public Areas: The ship has lots of little areas where you can hang with others or sit and have a more private conversations with others. These areas tailor to the interests of folks... wine, cocktails, music, reading, internet etc. Pools: The pool areas do show some wear. They are designed with the sleek simple modern look that is what Celebrity is known for. The Solarium is almost too simple. The hot tubs are nice, but the main pool is a special thermal pool. If you are in the hot tube, and you want a cool splash, you have to take a shower or go to the main pools. This would be great for Alaska. The towel access is wonderful. The areas could be better maintained by the staff. The less expensive lines do a much better, consistent job with table cleaning etc. We actually saw where managers had to go pick up old plates and cups since they were sitting there so long. They need to manage the pools a little better in regards to non-adults swimming in the solarium. It was not bad though. The main pools were nice. One was a deep pool while the others were shallow with additional hot tubs outside. Informal dining: The Lido/Windjammer deck was not bad. They cater to a European audience on this trip of course. The pizza, pasta, and egg stations were nice. You may see a little back up in these areas at times, but over all the lines moved pretty good. The ice cream is limited to the dining rooms only. There is an ice cream booth, which is nice, but the typical ice cream soft serve is very limited. Some lines here. The candy toppings are a nice plus. They need to do a better job with picking up cups and plates. Formal dining: The formal dining room is very nice. The food selection was pretty decent. The one lobster night brought forth some of the biggest lobster tails I have seen for a main dining room. In regards to steak, they are suffering here. They make a very wide range of selections that are geared more to the European crowd. I am pretty picky, so I really can not judge the different options. Day one of the dining room was the worst first day we have had on over 30 cruises. We know that the first day is always rough, but this was really poor. Now.. A shout out to the assistant Matre'd. He not only made it better the second day, he made the whole dining room experience great. Our drink waiter was the best we have had. Our waiter and assistant waiter really did a great job when they took over on the second day. Speciality Dining: QSine - a very fun concept where several courses that you can choose from are brought to you in a unique presentation. The iPad ordering is coming a long, but not there yet. The food quality suffers, but the originality is there. U.S.S. United States - this is a beautiful restaurant that wins over in look and appeal. The food is created to match the cross continent travel of the past. The artifacts and video on the outside of the restaurant tell a nice story about its origins. Bistro on 5 - has a nice mixture of selections available at different times. It is a little off from the others places, so it actually is a pretty quiet place to eat. The bars all around the ship seem to carry various themes. The wine areas on deck four seem to be a great spot. All sorts of wines available. Cabins: The rooms are well maintained. Our cabin steward, Frederick, was excellent. The cabin service seemed to be great all over the ship. No towel animals in the rooms. The shower area was bigger than most RCL rooms. Plenty of storage. The rooms are still smaller than Carnivals. There are two US plugs and two European plugs at the vanity area. The wall mirror opposite the bed is a little too much. The room was comfortable. The light could not be completely blocked out, but not bad. The 8th floor 8080 provides cover two follows up. This allows you to stand out on the balcony when it rains. My family was in room 1100, aqua class. The room was not in a great location. You can not get access to this floor through the central elevators. No cover on the balcony. The rooms get pretty hot. Casino: Yes, no smoke!!!! I actually did not play any on this trip. It was a smaller casino on four, but it seemed to have many of the games that are popular. It was pretty busy, but there was availability. Itinerary: We left Harwich to the sound of a live band that played us away. This is always a nice tough for this port. La Harve - most people either took the bus to Paris or to Normandy. We did Paris last time. The people that went this time were not able to go to the Louvre. I believe it is closed on Tuesday. We went to Normandy. There is not an experience that can compare to the memorial. The price they paid puts everyone in a memorial mood. We toured Omaha Beach and the point between Omaha and Utah beach. We ended up at the Freedom museum. It was amazing! It really makes you appreciate all that we, the French, and our allies have fought for over the past hundred years. St. Peter Port - we had low expectations for this port. Wow! Beautiful port with plenty to see. The excursion list was limited, but the city has some cool places to see. The shopping is nice along with the food. You can take all sorts of short trips to the neighboring islands if you want. Try to get the powerboat excursion before they sell out. This is the only tender spot of the whole trip. The tender service was better than average. Cohb (pronounced cove) - was one of our favorite ports. A beautiful city. We took the excursion to Blarney Castle, and it was very pretty. Kissing the Blarney Stone is not meant for the weak. You have to lay back and lean back to reach it. There is a person there to help you. There are steep steps to go up to it and come down from it. It was a great experience, but not meant for people with limited mobility. If you do not go up to the stone, it is ok. There are plenty things to see and do while at the castle. The woolen mill shops are pretty cool. The community really rallies around the ship in port. A band came out to play with us. The people were so friendly. I could see living here. Great historical facts during out tour. Great way to get in touch with some of my family's heritage. Dublin, Ireland - we have been to this port before. It is a city. There is no connection with the community. Unless you get outside the city, there is nothing very special with this port. The Guinness factory is cool for some. Liverpool - this place rocked. The community had a fireworks the first night we were at port. We took an Busy Bus for 39 pounds to go to Alton Towers on the first day. That park was amazing! 14 loop record breaking coaster. Great park with a 1400's castle in the middle of it. Day two, we went to see "the open". What a treat! The city of Liverpool has everything. It is a beautiful city filled with many things to do. It is head over heals over Dublin in my book. Many people went to the bars and tourist attractions that focus on the Beatles' rise. Greenock - This port sits away from the community, but you can get to the town pretty easily. I definitely recommend the excursion to Sterling Castle. The history that revolves this area is wonderful. You can hear about the real William Wallace and Robert Bruce. The views from the castle were amazing. You can see where these famous battles occurred. Holyhead, Wales - the port was disconnected from the community. This stop was beautiful, but there are not many things to do at the pier. I recommend an excursion for this stop or simply stay on the ship. They do provide a shuttle bus for the pier, but there is not much to see. We went to a nearby beach town. It was pretty. This stop was so-so. We ended the cruise with a nice day at sea. The day at sea is always a blessing at the end of every cruise. Our tips were automatically added. They deserved it. Disembarkation: Simple and with ease. The EC Minibus was a few minutes and ready to take us back to London. We stayed at the Marriott Renaissance Hotel at St. Pancras. Wow is an understatement. We chose this place due to the absolute lock on to the trains. We paid for the upgrade to the suite. Definitely worth it. We had access to the chamber room for free drinks, snacks, and breakfast. The following day, we took the complementary concierge service to the Eurostar train. They took our bags through security and loaded them on the train with us, wow! We left the next morning to France bound for the Disneyland Paris station. We had an added on Disneyland Paris vacation. Worth it! Read Less
1 Helpful Vote
Sail Date: July 2014
Did not know what to expect but the cruise impressed us, from the boarding process to staff, how we were treated and how the ship looked. What an amazing feat to feed and water almost 2200 people everyday and all with a smile on ... Read More
Did not know what to expect but the cruise impressed us, from the boarding process to staff, how we were treated and how the ship looked. What an amazing feat to feed and water almost 2200 people everyday and all with a smile on everyone's face. The ship was in good condition for it's age and the fact it never seems to stop cruising. A few small details needed attention the chairs up in the constellation long are showing some wear. The bars were all well staffed and getting a cocktail was usually no problem. The food by and large was great, some even fantastic. Our wine chap was wonderful and suggested many lovely wines. The main ding room The Trellis is impressive, two floors and huge windows at the back. The buffet was stocked with tons of things, there was no way you would go hungry. The excursions we took were great especially the boat trip into the Leysium fjord, just mind blowing beauty. Norway was spectacular. We did the galley tour which was highly informative, they make all their own ice cream and sorbets and they are delish. My husband did the sky to fjord bike tour and loved it. Took them above the tree line in Gehringer and the rode bikes down the mountain! We did not go to the shows offered but talked to many who did and they enjoyed them, except the poor juggler who was supposedly horrible according to ten different people. We bar hopped and talked to folks that was our entertainment. Our cabin guys were friendly, efficient and quick. Ship had lots of different areas where you could sit, the pool are was large and actually two rooms, one outside, one inside and quieter. Getting off the ship was no problem. We enjoyed our first ever cruise and enjoyed the crew and the ship. Read Less
Sail Date: July 2014
Never been on a cruise before so no preconceptions when we were invited to go with friends. Our only committment was that we would meet for dinner each day so we often went our separate ways for other meals and excursions, this gave us the ... Read More
Never been on a cruise before so no preconceptions when we were invited to go with friends. Our only committment was that we would meet for dinner each day so we often went our separate ways for other meals and excursions, this gave us the opportunity to meet other people on shared tables. I think it was day 2 that experienced cruisers asked our first impressions to which I replied "It's Butlins at sea!". I hope this is not going to be a long review, plenty supply all the details, but more a flavour for others who may be in our position. Overall, given that the cost of a cruise from cheapest to most expensive cabin has a factor about 10 times, Celebrity do a great job of providing something for everyone. The art seems to be to miss out the bits you don't like and concentrate on the things you do like, then you'll have a great time. It only took us about 2 days to figure this out. Personally, the cafe on 10 felt like a motorway service station most of the time and the entertainment(?) in the Constellation lounge during the evening was cringe worthy, but we accept some people like these things so we just avoided them. Theatre entertainment also just needed to be selected. Food in the MDR for b'fast lunch and dinner was of a good standard and that in the speciality restaurants was superb with great service(SSUS) and fun (Qsine). We would rate SSUS up to some Michelin starred restaurants and went twice! Upgraded to the Premium drinks package, a good investment and gives a good opportunity to try new things without worrying about the cost. The bars are fine but Rendez-Vous can become suddenly crowded as the set time dining room empties. Did a couple of Celebrity excursions, reasonable to good overall. Little niggles: Formal nights they still let in those who could only be described as scruffy; enforce the dress code. Service in coffee lounge Al Bacio could be a little tardy, even when it was not busy; motivation issues? The stock of Peroni (my favourite beer) was late ariving and ran out quickly; why advertise it? Tips: Despite all the warnings about the Flam railway being fully booked, it was easy to buy tickets from the station on the day, at about half the cost of the excursion; that's one expensive waffle! Overall: Loved it! Yes there are bits like Butlins (and we went to butlins many years ago when the kids were small) but luckily we shared a table again later with the day 2 people so could update thoughts then. The logistics of the operation are impressive, getting everything and everyone to where they need to be seemed to go like clockwork. Yes, there was a delay on car park entry for embarkation, and I see that other reviews make a big deal of this, but in the scheme of things it is minor, nay negligible; loosen up guys you're on holiday! We expect to go again one day. Read Less
1 Helpful Vote
Sail Date: July 2014
Celebrity Infinity Review 4 July 2014 There was a lot of negativity about the Infinity in recent Cruise Critic reviews, so much so that we were a bit apprehensive about our trip. We needn’t have worried! The sun shone, the ship was ... Read More
Celebrity Infinity Review 4 July 2014 There was a lot of negativity about the Infinity in recent Cruise Critic reviews, so much so that we were a bit apprehensive about our trip. We needn’t have worried! The sun shone, the ship was clean, the food was marvellous and the crew were as friendly as ever (this was our third cruise with Celebrity). Boarding at Harwich was easy. We stayed overnight at the Premier Inn; took the car and our group of 4 plus baggage to the port, offloaded, returned to the Premier Inn (where parking is £4 a day), then walked back to the pier (20 minutes). Check-in and boarding was easy and the whole process took about 40 minutes. After our welcome drink, we went straight to the Oceanview Cafe for lunch. Baggage arrived in the cabins about 2.30pm. We had a balcony with two comfortable chairs and a small table. There are 4 electric sockets in the cabin by the desk at the outside wall, 2 US 2 pin (flat) 110V and 2 Euro 2 pin (round) 230V. There was no socket in the bathroom. As the ship sailed from UK, we requested a kettle which our steward provided, together with cups, tea, sugar and even some milk. We requested different pillows and also asked for the contents of the minibar to be removed – our steward did this immediately. Previous travellers complained about smells in the bathroom. Ours did have a slight toilet smell but at our request our steward gave it a good clean and changed the (dreaded) shower curtain. There is only room for one at a time in the bathroom, unlike the new Solstice ships, but we weren’t inconvenienced by this. Adequate toiletries were provided, although the hairdyer isn’t as powerful as our own. We thought that there seemed to be more room in the public areas on the Infinity than on Eclipse. Public areas are continually being vacuumed and polished and all interior glass is kept sparkling. We had the Classic Drinks package included in our cruise. I phoned Celebrity beforehand to see exactly what was included and received an email with the complete list - 1¼ pages! The full list is available at Customer Relations on board. It’s true that some of the waiters don’t always know what is available, but armed with the information we generally got what we wanted. Different beers are available at different bars - for Marston’s Pedigree go to the Mast bar – Heineken, Corona and even Leffe are in the Oceanview, but I didn’t see any Alaskan Amber, which is on the Classic list. Wines up to $10.50 are just about OK, but you can have as much Prosecco as you like. We enjoyed the selection of food in the Oceanview at breakfast and lunch. At 5.30pm they provide Sushi – ideal to accompany your pre-dinner drink. There is a Wok station in the evening in Oceanview so you can get freshly-cooked Asian/fusion food. We had Celebrity Select dining every night and booked our preferred times prior to the cruise. We had the same table most nights and our waiter, Kaviraj, was excellent. The service he provided was exceptional. Some people said that the food was tepid in the restaurants – we never found it so. The food was generally excellent, our only complaint being that the fish was often a little over-cooked, despite our requesting it not to be so. We were disappointed with the Celebrity Theatre productions on this cruise. We enjoyed the shows on Reflection last year. However, this may be just our taste and we realize that you cannot please everyone all the time. The Musical Overload in the Constellation Lounge on 13 July was fantastic, as the singers were really good and seemed to enjoy doing the show. We liked Justino and David Schofield, but felt Daniel Hochsteiner’s show was very ordinary. Peter Grant was billed as a "rising star" but he had no personality and was incomprehensible to us, talking too quickly and mumbling (and we are English!). The big screen in the theatre for the World Cup matches was much appreciated! The lecture on Oslo turned out to be a talk about Norway in general which, although informative, was not what we went to hear. We didn’t attend any more lectures. We did our research and arranged all our own shore activities. There are so many to choose from in Norway – some we booked and paid for online before the cruise to make sure we didn’t miss out on anything. These generally worked out half the price of the Celebrity trips. At most ports there are ‘Hop on Hop off’ buses so you can plan your day without difficulty. We did a cruise on Lysefjord at Stavanger (a must); bus rides at Olden to see the Briksdal Glacier, Mt Dalsnibba at Geiranger and Stegastein at Flaam. We climbed Fjellskua at Aalesund and took the famous railway at Flaam. At Bergen, a free shuttle bus was provided by the local Tourist Office to the town centre. Bergen is beautiful, quaint old town with lots to see and do. Shopping on board the ship was a pleasant experience - the prices are free of US Sales Tax so are cheaper than many UK prices. The sales people, many from Eastern Europe, are polite, are not pushy and are generally helpful. There is, however, less choice than in the bigger Celebrity cruise ships. Despite Infinity being 13 years old, the ship is in good shape. There is a painting crew doing repairs on an ongoing basis. One reviewer remarked on the design of the ship – yes, it is a bit “lumpy” topsides, not like the sleeker, more modern ships in the fleet. I personally liked the glass portholes in the Oceanview Cafe floor where you can see the sea rushing under your feet as you eat! We also liked the view from the big window in the MDR at the rear of the ship. Disembarkation was painless. Although we were allocated a disembarkation time of 08.00hrs, Customer Services said we could leave when we wished as we only had to collect our car. So we had a leisurely breakfast and our bags were waiting for us in the Customs Hall. With calm seas, fantastic weather and scenery, this cruise exceeded our expections. Can’t wait for the next one.....!   Read Less
Sail Date: July 2014
We travelled by car to Harwich on the morning of departure. A small delay for car parking and we were on the ship quickly in the warm sunshine. We have cruised a couple of times before, though not on Celebrity, and know from experience and ... Read More
We travelled by car to Harwich on the morning of departure. A small delay for car parking and we were on the ship quickly in the warm sunshine. We have cruised a couple of times before, though not on Celebrity, and know from experience and reading reviews that we don't let the small problems and set backs get in the way of a good holiday. The Norwegian itinerary was fantastic. A mix of cities and fjord hamlets. The views stunning and we enjoyed every port. Ocean view cabin was clean with good storage, however, we slept pretty badly as the cabin was never dark and the sun barely set. Bring an eye mask if you are bothered by this. We had packed quite an excessive amount of clothing to cover mixed weather (as forecast) and I'm delighted to report all the "warm" clothing went home clean. Obviously we were very lucky with the weather but I, along with others, did not pack enough hot weather attire. There was sunbathing on the deck every day of the trip so bear that in mind. Most days were absolutely roasting hot and only shorts and light summer clothing was suitable. The majority of the other passengers were probably 50s-80s and although we are a little younger, this was no issue on our part except Celebrity rep told me when I booked +6 months in advance that there were already +170 children booked. The reality was 70 children under 18 on board and only several English speaking in our daughter's age bracket. We were extremely lucky she made 3 great friends and the staff in the children's club seemed delightful though sometimes struggled to keep the children engaged due to the poor numbers. If you have children, I highly recommend only travelling with Celebrity in Europe during UK school holidays. Our daughter isn't schooled in the UK and was already finished for the summer. Food was generally the best we had experienced on a cruise. We were particularly pleasantly surprised by the buffet restaurant, although we chose wisely to suit our tastes. Eating on the sunset terrace at the back of the buffet restaurant was a perfect location in the beautiful weather particularly at sail aways. The main Trellis Restaurant was hit and miss. Often the food looked better than it tasted, however, the service and ambiance was lovely. We were on anytime dining and took whatever table we were given, however, we saw several window tables unoccupied one evening (and we had never been offered one) so the following evening we asked to wait for a window table. Be careful what you wish for because the window was very dirty and not a pleasant view because of this. We were also sat so close to the next table we were actually dining with the (very nice) couple, so ended up turned away from the window looking at them most of the time. We had the Classic Drinks Package Included in our booking and felt it absolutely unnecessary to upgrade. We did find that some bars would run out of particular drinks (beer, Baileys) without apology, however, with a little polite insistence sometimes the bar staff would eventually agree they could attempt to locate the drinks required. This happened on many occasions which really wasn't acceptable. So again, insist on what you want if you are turned down the first time. Entertainment was a little like the Trellis - hit or miss. The main dance troupe and singers were good but some of the individual acts very disappointing eg the juggler. We attended a few fun quizzes and some of the late night entertainment in different bars. Gym: I used this almost every day (thank goodness otherwise would never have fitted into any of my clothes). Fairly small but was never busy and everything I required. Classes were available, some free and some with a fee. I didn't attend any. We booked dinner at the SS United States based on reviews and personal recommendations. This is our single biggest complaint of the cruise, so if you're thinking about it, please take the time to read on. Again there were no window tables and we didn't ask to wait, however, within ten minutes of being seated the window tables were vacated one by one. So, again we recommend you ask to wait if you would like a window table because no-one will suggest you do so. The service was overwhelmingly pretentious as soon as we arrived as an array of staff approached us. We are well travelled and have lived in London, New York and Dublin so have experienced many good restaurants and dining experiences. Immediately we felt very uncomfortable. There was no wine available on the list included in our classic drinks package. The sommelier did say he could provide some but we should not have been put in the uncomfortable position of having to ask within clear earshot of other diners. To be fair, he was the one member of staff who relaxed and behaved in a "normal" manner once we engaged him in conversation. After our starter, we asked why we were not offered bread like the tables around us. The lady responsible for bread distribution arrived shortly thereafter with a basket half full of only white bread. I asked if I could have brown as other diners had on their plates and had to wait for her to come back. We were then offered more bread a further four times throughout our meal which was ridiculous and intrusive. Our main courses arrived and my partner's lamb was clearly overlooked and agreed by the waiter. He had to wait for another dish to be prepared, so I ate my main course alone and he ate his alone afterwards. Despite the fussing around us, no-one said "sorry". We got the distinct impression they are trained not to admit to any faults. Finally, when making the booking we were told only children over 12 years old were admitted but we saw a family with a child who looked no older than 8 years old. We challenged the maître d and she said this rule was flexible and she would have admitted our (well-behaved) 10 year old. Too late by that point. Dessert disappointing but good cheese selection. The maître d only charged us for one meal $50 to compensate but that didn't make up for the extremely disappointing experience. Most of the food was no better than the Trellis restaurant and not in our opinion worth $50 per person. In summary, we would have to give careful consideration to travelling again with Celebrity because of our child. However, we loved the itinerary, had the smoothest sailing, were blessed with amazing weather, got a suntan, ate and drunk too much and were sorry when it all came to an end.   Read Less
Sail Date: July 2014
Embarkation at Harwich at 2 pm was very quick and we were escorted to Michaels club to meet the concierge, Neil, who explained a few things and sorted out our first dinner bookings. Cabin was ready so we left our bags and headed for some ... Read More
Embarkation at Harwich at 2 pm was very quick and we were escorted to Michaels club to meet the concierge, Neil, who explained a few things and sorted out our first dinner bookings. Cabin was ready so we left our bags and headed for some lunch at the Oceanview. Was very busy but we managed to get a table and had a few salads and a drink. There was a good choice of food on display but this was the only time we ate there. Bars: We liked cellar masters for a pre dinner drink and it was an excellent place to people watch! Martini bar was good entertainment but we found the drinks too much and only tried them twice! Mast bar had good service when we tried it. Premium beverage package meant we never signed for a drink at any time on the cruise. Restaurants: We had the 5 dinner package plus 2 free dinners but were persuaded to upgrade to the Ultimate package on the first night when we were in Qsine. Therefore even though we had select dining did not visit the MDR. Qsine - interesting and a bit confusing as we were never sure how much we were going to get. Personal favourites were the Lava Crab and Painters Mignon. Did not manage more than 3 items on any of our three visits. Service excellent. Café al Bacio Our favourite place to have a coffee and cake in the day and a coffee and liquer after dinner. Also great coffee to go. Did get busy with some people staying a long time. Bistro on Five We had lunch a few times, good service and range of crepes, salads and Paninis. Did not have to pay as included in the package but thought good value for $7. Blu Tried it once, ambience pleasant although tables very close together so might as well have been sharing. Excellent rib of beef, OK sirloin and good service. SS United States Worked our way through the menu and thought all the starters were good but that the fish entrees were excellent, as was the veal. Lamb OK but thought the venison disappointing. Table side preparation of the lobster is fun. Staff - lots of them and take a bit of getting used to at first but they were very friendly and helpful. The maitre D, Aurelian, prepared steak diane for us one evening and it was superb. The sommelier was fantastic at finding wine pairings to go with the dishes we chose. Entertainment Went to see magician who was excellent, especially his matinee show. Also saw a mentalist but rather disappointing. Theatre pleasant with good drinks service. Breakfast We had this in the cabin as we had plenty of space. Disappointed with quality of fruit and took a while to work out how much to order. Not always hot when it arrived either. Poached eggs were always soft though! Coffee was luke warn so ordered latte from Café al Bacio which was much better. Michaels Club Had access to this because we were in a CS. Was always very quiet but it was convenient when we wanted a drink quickly or to get a few bottles to take back to the cabin. My thoughts are that it is an idea that is still being worked on. The concierge, Neil, was always very helpful. Ports visited: Torshavn - interesting but not a lot to see and we had a lot of mist which spoiled some of the views on our excursion. Reykjavik - stunning views to sea and nice to wander round the center and the harbour area. We did the Golden circle tour and it was fantasic! Lerwick Strange being back on UK soil. Did a tour with and would rate Jarlshof as one to the most interesting places I have visited. Puffins and croft museum great as well as the Shetland ponies. Gerainger Stunning scenery on the sail in, mountain bus to Dalsnibba great views but not much time a the top. Sail out the captain did a 360 at the 7 sisters waterfall! Bergen larger than we expected. Free shuttle bus to center and we wandered around and found a Resistance museum in the fort just past the Fish Market. It had a really good display and as it is free worth a visit. At 1 pm it was easy to get a place on the funicular and the view of the harbour and surrounding mountains was great. Read Less
Sail Date: July 2014
My wife and I sailed the British Isles and were welcomed on board the Infinity by a photographer taking our picture. That was the first of MANY scenes when there was someone present to take your photograph. You almost had to push them ... Read More
My wife and I sailed the British Isles and were welcomed on board the Infinity by a photographer taking our picture. That was the first of MANY scenes when there was someone present to take your photograph. You almost had to push them aside and it became annoying. Others on the cruise had the same experience. Overall, the cruise was wonderful. The food was great and well prepared. The staff was always pleasant and greeted you and wished you well. There were children on the voyage having a great time, but never interfered with the other passengers. The entertainment was professional and worth going to see. We were fortunate to have a balcony and it made all the difference in the world. Definitely worth the upgrade.the ports we visited and the shore excursions were well staffed and planned out. All the guides were knowledgeable and polite. All in all, a very enjoyable experience. Read Less
Sail Date: June 2014
This is a very long review, so I shan’t be surprised if you lose the will to read on, or even to live, at some point. Overall: We always enjoy our holidays and aim to not let silly little things, or people, get us down, but this ... Read More
This is a very long review, so I shan’t be surprised if you lose the will to read on, or even to live, at some point. Overall: We always enjoy our holidays and aim to not let silly little things, or people, get us down, but this otherwise great holiday was somewhat spoiled by Dear Other Half getting a Gastro Intestinal viral infection on day 8 and confined to cabin for 36 hours - never let the words Noro Virus pass the lips of the medical staff, it was a GI virus. However, up until then it had been a wonderful cruise with lots of lovely people to talk with at mealtimes and over coffees in Cafe al Bacio and we had a good last couple of days once DOH had recovered. Pre-Cruise: We love character hotels, so stayed at the White Hart Inn in Coggeshall. It's an Old English Inn and is what it says on the packet. Dating back to Tudor times, it's full of wonky floors and beamed ceilings and is, reputably, haunted. We were put into a bedroom that is supposed to have a ghost and enjoyed the best nights sleep for ages. We thought it great value for money, at £50 for B&B for two, and a meal-deal dinner at just £9.99 for two. We enjoyed it and would stay again, a benefit of this town being the National Trust's Paycockes house which is a delightful place to visit and have a welcome cup of tea. Harwich and Cruise Parking: Forty minutes to drive to Harwich from Coggeshall, fifty minutes to park. Harwich needs to up its game if it wants to become a serious cruise terminal. Arriving at the scruffy entrance to the long term car park, with no one to greet us or tell us where to go, we joined one of the two queues of cars and waited, and waited. Having pre-paid for parking, we assumed that there would be a separate queue for us and one for the people paying on the day, the latter option working out a lot more expensive. Not so. We were all muddled together, meaning that we waited ages as people paid at the oh-so-slow check-in desks. Then the slow unloading of luggage from cars onto wagons to take the bags to the ship, drive to a parking space and get on a transfer bus to the terminal. However, once inside the terminal, which is bright, modern and right next to the railway station, things moved on swiftly and we were on board within ten minutes; pretty good. Admittedly we had priority embarcation, so this helped quite a bit! Up to deck 11 for a drink to start the holiday, and once everyone else had disappeared to their cabins we took a late lunch of tepid food in the Ocean view Cafe. General Ship Stuff: First Impressions Take half a dozen chimpanzees, leave them in a room with a box of Lego, return two hours later, and there you have it: the external design of the Celebrity Infinity. With apologies to the creativeness of the chimps, the Infinity is one of the ugliest ships I've ever seen. Externally it's an ungainly mix of flat surfaces with lifeboats hanging in front of them, angular lumps sticking out at the top of the ship, housing the Oveanview Cafe, angular curves, (yes really), housing suites on one side of the ship, smoother curves on the other side housing the centrall lifts, Aqua Class cabins bolted onto the back of deck 11, a solid, flat, dark blue, angular stern broken by the curve of the multi-pane window of the double deck Trellis restaurant, a walking track that finishes as a dead end, courtesy of aforementioned new Aqua Class bolt-ons, and there you have it: definitely not a ship to drool over. Internally it seems confused, partly Solticised with the new Cafe al Bacio, Celler Masters and a reworked Martini Bar, and still partly as it was designed to be: lots of dark wood and dark red colour schemes with dim lighting. For us, the ship somehow lacks a real "wow" factor. There is a small three-deck atrium, but activities don't really revolve around it and it ends/starts on deck three with an illuminated staircase that resembles a wedge of cheddar cheese that leads straight to Guest Relations. Bars and Lounges: with Michael's Club now reserved for suite and Zenith guests, the Constellation lounge often in use for private functions at various times of day, and Cellar Masters and Rendez Vous given over to World Cup football matches and Wimbledon broadcasts every day, bar options became somewhat limited at times, meaning that bright and cheerful Cafe al Bacio on deck 5 and the Martini and Crush Bars on deck 4 could be very busy most of the time. The Oceanview Cafe and Mast Bar became favourites outside of busy mealtimes as there was always somewhere to sit and look out to sea. Cabin: Concierge Class 8046 is spacious, well laid out and has an extra large balcony and this is one of the refurbished cabins. It was in very good condition, well designed, though with a very small shower area, plenty of storage and the sofa next to the balcony doors which is where we prefer the sofa to be. Cabins on deck 8 aren’t so affected by the huge overhangs that, for us, spoil the Aqua Class cabins on deck 9, and with cabins above and below these are in a very good location on the ship. Our Cabin Steward, Ambrose, was excellent, in fact probably the best we've ever had, and he was especially helpful when DOH became ill, taking him to the ship’s medical facility and returning him to our cabin in a wheelchair and being very kind to both of us. Food: forever tepid at best in self-service Oceanview Cafe, tepid to warm room service breakfasts, good meals and service in Trellis, the MDR, on Select Dining and excellent food in SS United States. The sad fact is that at whatever temperature it's served, it all contains far too many calories. Speciality Dining: On the first night of the cruise we took advantage of a dining offer that gave one dinner in SS United States, one in Qsine and a meal in Bistro on 5 for $70. As SSUS costs $50, Qsine $45 and Bistro $7, we reckoned this was a good deal, especially as we were allowed to eat in SSUS twice as we don't particularly like Qsine, and the standard of food and service in the SSUS was excellent. Drinks Packages: the Classic Package was included in the price we paid for the cruise and it's full of incogruaties. You can have a glass of wine up to the value of $10.50, but you can't have healthy Vitamin Water that sells for $5.50, you can have a large bottle of "standard" mineral water, but you can't have a mini bottle of Evian to take ashore because, although it's cheaper than the large bottle of "standard" water it's classed as "premium". Complicated? Even the bar staff aren't always sure what's included and what isn't. Moral of this story: ask if what you want is included in your package before you order. Yes, it's a drag, and no, we didn't feel inclined to pay more to upgrade to the Premium Package as we don't drink enough as it is. Sea Days: we were blessed with super smooth, calm seas throughout our cruise, plus relatively “warm” temperatures for the places we visited, though sea days were a little breezy though usually sunny. As always, there were the usual activities organised by the spa, shops, and art gallery designed to part us with our money, plus an Apple store where prices are definilty lower than in the UK. We enjoyed spending time reading, drinking coffee, chatting to people, sitting on our balcony and taking longish walks around the ship. All very relaxing. Ports: because of DOH being quarentined, we missed Lerwick and when we got to Gerainger the next day DOH wasn’t released from the cabin until 4.30pm so we had very little time ashore, then in Bergen the next day, as it was a shuttle port and DOH was feeling unconfident about leaving the ship for any length of time we stayed on board and enjoyed a peaceful day. We’ve been to Gerainger and Bergen several times so we didn’t feel too bad about stating on board. Faeroes: we loved this visit; the islands were not at all what we’d expected. We took the ship's brief coach tour to explore the landscape which was very good and with an excellent guide. It’s a place that we’d long wanted to visit and we weren’t disappointed. Reyjkjavik: we took the ship’s Golden Circle with Lunch, which is probably "the" tour to take from Reyjkjavik. This would have been so much more enjoyable but for us tourists. Add a couple of thousand people from a mega Costa ship to around the same from the Infinity, add again all the tourists who arrive by plane, put them all on coaches that arrive in the same places at pretty much the same time and instead of an in-touch-with-Iceland experience you get multi-national ants trying to crawl over the same ground, all trying to get a place at the same viewing point to get the perfect photo to record the less than perfect moment. But, for all that, it was a very good day out, especially with our very good guide. The approach to the stunning Gullfoss waterfall was diminished by us hoards, actually queuing on the environment protecting walkways to get to the front of the barriers to 1) get to see the waterfall and 2) to attempt to take a photo whilst fending off determined ants with thump-you rucksacks strapped to their backs and forgotten about. We then had to line up to descend down the wooden staircase to the lower viewing area. We lucky Celebs were dropped off at the higher level, at the top viewing area for Gullfoss, so downhill was OK, but the poor old Costa crowd were dropped off below, with a long, lumbering climb to the top and with a number of older people really struggling with all the steps. Two-way ants on a staircase, now that made a good photo souvenir. Worth going? Yes, for the experiences of seeing where Iceland is becoming two islands, centimetre by centimetre, year on year, as the Eurasian and North American plates pull this volcanic isle apart, watching the geysers erupting with the sideshow of unsuspecting tourists standing downwind of the plume getting a warm shower, seeing the power of Gullfoss and having a very enjoyable lunch at the Geyser centre. Gerainger: we were really lucky that Celebrity had booked the new Sea Walk for us, meaning that we didn’t need to tender ashore, unlike the people on the other large ships in port with us. It was fascinating to watch the Sea Walk being attached to the ship and a novelty to walk ashore. We first visited the village of Gerainger many years ago on a very small Fred Olsen ship, the Black Prince. Then, we were the only ship in port and the village had only an hotel, a giftshop and just one or two cafes. It was so peaceful and calm. This time there was a new landing area for the tender boats and ferries, lots of new cafes and shops and hundreds and hundreds of people milling around. The scenery is still as stunning as ever, but quiet and peaceful it isn’t. Being Ill on a Cruise Ship: being diagnosed with a gastro intestinal infection on a cruise ship is an interesting experience. The Medical Centre want to see you immediately you report having a tummy problem, yet they expect you to walk down to them, thus giving you the chance to spread the virus en route. Plus this condition came on so suddenly and violently that DOH didn’t have the strength to walk and so needed a wheelchair to get him there and back which I was expected to push; DOH is very tall, I’m not. Thank goodness for a strong and willing cabin steward who was really so good about all of this. We were thankful that we had a good sized balcony cabin, so that DOH could sit on the balcony in fresh air. To be confined to an inside cabin must be a strain and make an already unenjoyable situation worse. How did DOH get this? Our hygiene routine is pretty good. We always wash, wash, wash our hands to try and keep viruses at bay, use the sanitising gel to help keep bacteria at bay, try to remember to use our knuckles for the lift buttons and to not touch the handrails on the stairs. But we are forever shocked by the behaviour of some of our fellow passengers: no hand washing after using the toilet and, when the hand gels are unsupervised, walking straight past them into the self service restaurants and for this reason we try to avoid the buffet style meals. There should be a firm rule that anyone who fails to wash their hands after using the toilet is thrown overboard; I’m sure that would help to reinforce the importance of good hygiene! And yet, with all our own anti-illness precautions, still DOH got ill. We’ve cruised more than twenty times and always been fine, so this time we were just very unlucky. There are some minor positives to this sorry tale: the medical centre didn't make a charge for their services or medication, we were allowed free pay-to-view films in the cabin until DOH was allowed out again, and and since we’ve returned home we’ve received notice of compensation in the form of a future cruise-credit voucher. There's a silver lining to every cloud! We are booked to sail again on the beautiful Eclipse in October, and we can’t wait to get back to sea, this time without incident, fingers crossed, and with the “benefit” of using the bug-compensation cruise credit voucher.   Read Less
Sail Date: June 2014
We arrived at Harwich just before 11am and were on board very promptly. We explored the ship although having previously sailed on the Constellation twice this was really just a reminder. For lunch we went to Bistro on 5 to avoid the melee ... Read More
We arrived at Harwich just before 11am and were on board very promptly. We explored the ship although having previously sailed on the Constellation twice this was really just a reminder. For lunch we went to Bistro on 5 to avoid the melee in the buffet! Well worth the $7 each. Our cabin was ready by 1:30pm and having booked a sweet sixteen we were eager to see just how large the balcony was. It was great and would be enjoyed during the cruise. Our cabin attendant came to make herself known to us and was charming. The room was as always well maintained and very discreetly. The only snag we had was that having booked so early we seemed to be in the middle of a group of Italians. As a consequence we started receiving the Celebrity Today in Italian! We left a note and this was soon rectified. For the first time, as we were cruising with friends, we had booked Select Dining. This worked very efficiently and we met different folk during the cruise. However, when we cruise just as a couple we will most likely revert to fixed dining at the later sitting. as we did miss building a rapport with the wait staff. The food was always good and we never sent anything back. A starter one night was scallops, one of my favourites and I had no problem ordering an extra serving! As we have reached Elite in Captain's Club we took advantage of the daily drinks party which was held in the Constellation lounge. As our friends knew one of the bar staff from a previous cruise we never had a problem getting drinks, in fact they flowed very freely! The canapes were also very nice and varied. We used the Elite breakfast venue a couple of times but usually wanted to enjoy an American breakfast! We also ate in SS United States on one night and had a good experience. As far as Activites are concerned there were noticably fewer Actvities staff. That didn't worry us too much as we tend to do our own thing. With four seadays however there was a guest choir which we particiapted in. This was taken by the Cast singers. This was brilliant and, in my opinion, an improvement on being taken by Activities Staff. We built a really good rapport with the singers and it made their three production shows even more enjoyable. There were some usual niggles in that that the buffet always seemed manic at breakfast and on sea days it was difficult to get a seat in Cova Cafe. That said we now expect that and cope with it. We didn't take any ship's excursions having arranged our own private trips. As ever on Celebrity we found the staff to be working hard and always greeted us. Yes there may be some changes but nothing major that spoit our vacation. Disembarkation was a breeze as we live within an hour of Harwich and had organised a 9am pick up. Read Less
Sail Date: June 2014
How great to return from a trip w/ the feeling that my expectations were surpassed! The ship was more than comfortable,it had a quiet elegance. The staff was beyond helpful- doing all they could to make the experience special. The buffets ... Read More
How great to return from a trip w/ the feeling that my expectations were surpassed! The ship was more than comfortable,it had a quiet elegance. The staff was beyond helpful- doing all they could to make the experience special. The buffets were sumptuous w/ interesting variety& the dining room food was as good & the staff was so accommodating. Entertainment in the lounge & the theatre shows were as good as it gets. One wonders why they are not on Bdwy in NY or the East End in London. Such amazing talent! My one recommendation would be to have another day at sea b/c the tours in ports are so intensive. A day in the middle would have been nice. Talking about tours I would not recommend Busy Bus in Wales. We had a novice guide,who really didn't 'know the area & could only share what she read. She took us to an overcrowded town for lunch where b/c of the lines waiting to be served we barely had time to eat. Had the tour company been more selective it would have been a better experience. Over all After doing most of our trips w / land tours I will now think about cruising for our next adventure. Balfour680 Read Less
Sail Date: June 2014
Infinity is in great shape. If you want to find minor flaws you can, but none were distracting or bear mentioning. The crew is happy and responsive. Hotel department officers very visible while at sea and in port; navigation officers were ... Read More
Infinity is in great shape. If you want to find minor flaws you can, but none were distracting or bear mentioning. The crew is happy and responsive. Hotel department officers very visible while at sea and in port; navigation officers were busy going from port to port. Ship set up a Cruise Critic meeting for the first evening just after boarding (from 7:45 - 8:15PM) providing sparkling wine and mimosas. Several hotel department staff were there although they were very busy having just embarked over 2000 guests. Our first 8 days were in various ports so it was nice to meet other CC members early on rather than waiting until the day before disembarkation. Dining in Trellis was very good. We had anytime dining and made reservations for 6PM. We found an excellent waiter Jose Salinas and his big assistant Zambrano who took great care of us, even though they were very busy doing it. Excellent service and good food. We normally book AQ and there is a world of difference in food prep between Trellis and Blu. Standard fare of three production shows and the usual magicians and entertainers. The highlight was a Beatles impressions group the night we left Liverpool - how appropriate. Formal nights - evenings departing St. Peter Port and Holyhead. Made for a quick change for our standing 6PM reservation, but our only sea day was the day before disembarking. Formal night - about 90% of the men had coat and tie, some in formal attire. 10% did not appear to meet the dress code, but were not turned away. Captains Club evening receptions in the Constellation Lounge - deck 11 forward; no coupons Captains Club morning treats in the SS United States on deck 3 midships. Cabin - 3114. Nice new cabin where the meeting rooms used to be. Great big circular window. Particularly nice cabin for a very port intensive trip in cold climate. Michael and his assistant, Vladimir, kept it clean and always greeted us and opened the door if they were in the passageway. Embarkation in Harwich was easy. Eddie Manning delivered two other couples and us arriving about 12:30. We were onboard in about 10 minutes - no long lines anywhere. Disembarkation. Luggage tag numbers based on information already available, e.g., flight numbers from Choice Air. Since we had prearranged earlier transport with Eddie Manning, we asked for and received earlier numbers. (Very nice not to have to fill out paperwork on the second day of the cruise.) Immigration is done at the airports, so it's not like Fort Lauderdale with long lines. Disembarkation started at 6:45 with 8:45 the last time. Very quick and efficient. We did all private tours arranged through CC except for ship's tour from Le Havre to Paris. - LeHavre/Paris - Ship tour LH03 - Paris sightseeing with lunch cruise. Lots of windshield time. As expected, most sights were seen from inside the bus passing by. River cruise lunch was very good with narrated tour. Had about an hour to walk around the Eiffel Tower and shop for souvenirs. 2.5 - 3 hours each way. - St. Peter Port - After some initial confusion over the meeting point, Gill Girard gave us an excellent walking tour and her brother did likewise using his taxi showing the high spots around the island including the German Occupation Museum. We were on the first tender; by 10:30 reported wait was about 1.5-2.0 hours for tenders. Go early and avoid the crowd. - Cobh/Cork - eCoach/Butler's Bus. Excellent guide and tour. Got us to Blarney Castle before the hoards from the ship tours. Could have been a long wait if you were on the last bus. Saw several additional sites and had time for lunch. - Dunmore East/Waterford - All Ireland Chauffeur Tours. Another excellent tour. It was hard to find a provider here, but these guys did an excellent job. Again a tender port. We were on the first tender with our group. - Dublin - Tour Dublin - Good tour, but do not take option B to Malahide Castle. It's a long trip and shortens the time in Dublin plus the ship tours had bought out all the afternoon castle tours. Disappointing. - Liverpool - Liverpool History Taxi Tour with Phil Garrard. Excellent tour. We asked for some history and Beatles sites and got it. Phil is an excellent guide with lots of information and "secret" places. - Greenock, Scotland - Great Scot Tours. Very good tour - 8 - people. Rearranged schedule to make sure we go to Stirling castle before the ship's tour busses which cut us out of our visit to Malahide Castle. - Holyhead - BusyBus. Not recommended. Their advertising implies they use small busses to get to places the big busses can't go. We were met by two 50 passenger coaches and one 30 passenger coach. We were told they shifted since it was so hot and only the big busses had air con. Well one of them did. Our initial tour guide was one of the worst we have ever had. We shifted to the other bus with the company manager. There were 5 empty seats on the bus. Seems like they have lost their focus on service and now favor bigger profits, If you want a small group tour, find another vendor. Our background: Late 60's; active; like to see lots of sights (and we did on this cruise); 9 cruises total; 7 on X; 75 days on Celebrity ships before this. Read Less
Sail Date: October 2013
My impressions of the Oct 12, 2013 Century Infinity Wine Immersion cruise: first this was our second trip on Celebrity, so part of the ship comparison will be against the previous experience on the Silhouette. We used select dining and the ... Read More
My impressions of the Oct 12, 2013 Century Infinity Wine Immersion cruise: first this was our second trip on Celebrity, so part of the ship comparison will be against the previous experience on the Silhouette. We used select dining and the booking came with the classic beverage package, two shore excursions, and a specialty dining voucher. The cruise terminal in Harwich although quite a distance from London was very close to the rail station and the train ride of about an hour from London Liverpool Street station was pleasant and only cost $61 roundtrip for the two of us. The Infinity although clearly smaller and older than the Silhouette was in very good condition and well maintained and our balcony cabin was comfortable. The crew was outstanding, I found that on many occasions at the Al Bacio and other bars the servers would recognize me and prepare my drinks without being asked. I had noticed other reviewers complained of not being served drinks from the wine stewards at dinner, our experience was entirely different, they always keep our glasses full and were very attentive to service. The captain and his staff were always visible and engaged in the activities around the ship even including the captain attending the shows at night. The food at the main dining room was very well prepared and we did not have anything that was not delicious; on the other hand, our experience at the Qsine was a let-down (they do have great sweet potato fries). The ship excursions were mixed, we originally wanted to do the Normandy Beaches but due to the USG shutdown they were closed, so we opted for the Versailles Palace tour, we had a very good tour guide and an excellent lunch in a small restaurant we only wish it had included a garden tour. At La Rochelle we toured the city on our own the first day (albeit a bit wet) and took the Hennessy Cognac tour the next day. I will agree with other reviewers that this includes a long drive and the 15 minute stop for the roman amphitheater looking through a fence is not that exciting especially after seeing the Coliseum in Rome, also the lunch we had on this tour was not good. Bilbao we did on our own taking the metro into see the Guggenheim and walking through the old city. The included tours were good to Santiago de Compostela (good weather, no crowd, so-so guide) and Porto port wine (great views, good guides). One of the selling points to joining Cruise Critic was our dining companions were members and had created their own tours with which sounded grand. The entertainment on board was generally very good especially the energy of the crew productions. Two of the entertainers (magic and comedy/juggling) we had already seen on the Silhouette (what are the odds), the musical entertainers two were excellent and one was plain bad (first time I have gotten up and left a show). My wife and I love the art presenters (especially when she wins a drawing) they were very good at art history lectures, but the podium speaker was not so good he just read off his charts and had very little to add (in contrast to the Silhouette which had fabulous speakers). In total it was a very good cruise and we would not mind taking this ship again.   Read Less
Sail Date: October 2013
From the moment we embarked to the moment we disembarked, the voyage was extraordinary good. We were impressed by the genuine enthusiastic, charming, sincere attitude of all the staff and the phenomenal team spirit. Everyone was caring, ... Read More
From the moment we embarked to the moment we disembarked, the voyage was extraordinary good. We were impressed by the genuine enthusiastic, charming, sincere attitude of all the staff and the phenomenal team spirit. Everyone was caring, smiling as if they enjoyed their work and couldn’t do enough for the guests. The service was superb. There is a great buzz on board. Be it a cleaner in the corridor or an officer passing by, everyone is smiling, always greeting you with the time of the day. It was a pleasure to be amongst so many enthusiastic, likeable individuals.We have always believed that it is the employees who make a company a success or not. The staff on board Celebrity Infinity were delightful. The entertainment was excellent. The shows were professionally presented and extremely enjoyable and entertaining. The guest entertainers were brilliant. The speakers were outstandingly good in the subjects, knowledgeable and presentations. The quality of all the Restaurants and bars were superb as well as all the food and beverage. The Daily Programme sheets were extremely informative as well the port of call guides. The online TV Guide and the content were excellent and very up to date. We would like to commend the following, amongst so many as we were unable to remember their names and there are many more unsung heroes in the background of the ship which help to achieve a perfectly organised and efficient operation. Our Concierge, Anca Cenea is the busiest, productive, efficient and effective Guest Services person we have ever met. Not only that, she is one of the nicest people we have met for a long time. Our Stateroom steward, Marcello and his assistant Eddy, in our opinion are probably the best we have ever come across. The stateroom was spotless and nothing was too much trouble for them. They oozed enthusiasm. Always helpful, attentive. Two very caring and charming people. All the Maitre D’s, waiters, bar staff were charming and prompt To summarise, one can sense a phenomenal positive atmosphere, great team work, morale and attention to detail.   Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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