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1 Helpful Vote
Sail Date: October 2014
Reading some reviews of Infinity I was expecting to be a little disappointed but delighted to say that my lowered expectations were well exceeded in most areas. Reaching Harwich was a pain, needing a train and platform change at ... Read More
Reading some reviews of Infinity I was expecting to be a little disappointed but delighted to say that my lowered expectations were well exceeded in most areas. Reaching Harwich was a pain, needing a train and platform change at Manningtree - not fun with luggage and must be awful for anyone with mobility issues. Boarding simple and painless and the cabin was very quickly available. No surprises and everything seemed to be in working order, although the balcony was in need of a good clean and paint job. Deck 9 cabins have a large overhang making the balcony a shady retreat rather than a sun trap. Ideal for very hot cruises but not so great if you are expecting to get a tan! Weather was wet and cool to start, getting worse but only to be expected in October in the Channel and Bay of Biscay. Heavy swell and high winds combined to make the Captain abandon the passage in to Lisbon and divert to Ponta Delgada in the Azores. A treat for some but not for all. Hurricane Gonzalo hit Bermuda and our scheduled stop there was not confirmed for a couple of days. It appears that we were much better off on the Infinity than back at home. We took part in a "Cabin Crawl", enabling us to see all cabin types from an internal all the way up to a rather large suite - very nice but confirmed to us that we had made a good choice for us. Entertainments were a mixed bag: the comedian Fred Klett was one of the funniest blokes I have ever come across and was the stand-out act, whilst the regular stage entertainers were mediocre at best. The day to day activities were well run by the enthusiastic team who all seemed to enjoy what they were doing making it a good experience for us. Guest lecturers were also good providing a variety of of options for daytime activities. The main dining room food was good quality, well prepared and well served but this was in marked contrast to the buffet which was unimaginative, repetitive and boring. We chose not to use any of the speciality restaurants as we were very happy to use the main dining room, not only for dinner but also breakfast and most lunches too. One issue we had with table allocation in the MDR (anytime dining) was a minor blip but this was quickly rectified and never repeated, with the hostess taking special care of us thereafter. We didn't do this cruise for the sightseeing or port stops but wanting a good rest from work which we certainly got. On board shopping was similar to other ships - expensive, held no interest for me. Gigantic casino mostly empty. Very disappointed to find Michael's Club is now a suite-only room, mostly deserted too. However, Celebrity's policy of charging ridiculously high prices for drinks will make me think very carefully before booking any more cruises with them. The package prices are mad but individual drink prices are madder and 15% on top of those too! It was very obvious that fewer diners were ordering wine and the bars were mostly deserted at most times. Time for a rethink Celebrity? Disembarkation at Fort Lauderdale was a lengthy process - 4 immigration/customs officers to service 2100 passengers plus crew seems too few but someone remarked that Celebrity refuse to pay for more staff to be on duty. I have no idea whether this is the case. 90 minutes is a long time but made worse by the sight of previously able-bodied people suddenly needing wheelchair assistance to get to the front of the queue! We noticed little things had been cut back e.g. bedtime chocs absent apart from one choc biscuit on 1st formal night - why bother with this token effort? We had a great cruise, very restful, never boring, not disturbed by heavy seas (others were) and with no booze-induced hangovers. Will we sail again on Infinity? We're booked for March. Will we book future cruises with Celebrity? Maybe but will certainly look closely at other options. Read Less
Sail Date: October 2014
We just returned from a 2 week Trans-Atlantic cruise on the Celebrity Infinity, leaving Harwich UK on 10/13/14. This was my wife’s and my first cruise. We had a veranda room mid-ship on deck 7. Overall, I would give the trip a grade of ... Read More
We just returned from a 2 week Trans-Atlantic cruise on the Celebrity Infinity, leaving Harwich UK on 10/13/14. This was my wife’s and my first cruise. We had a veranda room mid-ship on deck 7. Overall, I would give the trip a grade of 80%. The trip was better than we expected, and we were happy and satisfied. But there are definitely areas where a small amount of work could bring much improvement. We might take a Celebrity cruise again, especially considering the positive points listed, but I would definitely consider items 11-13 in the Summary below: Positive Points: 1. Friendliness and responsiveness of crew from room staff and dining room and buffet staff all the way to the Captain and his staff. Celebrity has really trained its people well in the art of customer service. 2. Cleanliness, safety and modernity of the ship. 3. Room size and comfort, especially on a 2 week cruise. 4. Entertainment, especially the ability of Alexandro to keep things moving and glued together in the face of a diversions and changes caused by the storm. The evening shows were generally tremendous. 5. The seamless way that the diversion and storm were handled by everyone. 6. The smoothness of the ship, even in 15 ft. seas. As a landlubber and first time cruiser, I was really worried about this. I need not have been. Even in a storm it was smoother than many aircraft trips I have made. 7. The serving staff in the Trellis Restaurant was 100% terrific and helped greatly with choices and alternates. 8. The Oceanview Grill, especially for breakfast was great. Many in our group also found their evening Sushi to be superb. Lunch choices were varied and good. 9. We had several Birthday celebrations in our group. They were handled very nicely by the restaurant staff. 10. Everyone is very friendly and we had many interesting conversations with passengers and staff. Areas Needing Improvement: 11. A major issue was the difficulty in finding any quiet, well lit, and comfortable places (e.g. to read) on this ship. The library is tiny and dark. Even that small space is usurped by 2 concierge desks. Chairs on deck 10 and 11 are near the pools and spas and are subject to constant noise and activities, as are many indoor chairs on deck 4. There are some good seats near the window at the Martini Bar before that starts up. The best daytime reading and quiet space on the ship (during poor weather) is the Constellation Lounge on deck 11. But that space is also used for several other activities. As a full paying passenger it was especially annoying to be chased out (even while having cocktails) every afternoon by its use for frequent cruiser events. 12. As someone else pointed out more eloquently during the Captain’s review, the music used on the ship was not well matched to the age of most passengers. My guess is that the bulk of folks on our cruise were over 60 and comfortable with music of the 1940’s – 1980’s plus show tunes. That is more than a 50 year span of music, but instead, more recent music seemed to be in the majority. 13. The daytime talks ranged from good to repetitive. On a 2 week cruise there should have been more variety to daytime lectures and events. 14. Food in the Trellis Restaurant was impeccably served and presented. However, as (non-gourmet) seafood lovers we found most of the seafood to be poor. Soups were highly variable and ranged from fair to very good. Beef was good to great. The serving staff was 100% terrific and helped greatly with choices and alternates. 15. We ate at Q-sine - a specialty restaurant one evening. You order with I-pads, but you get what they decide you want. Some (of their) choices were quite good, but somehow one of our selections for filet mignon was morphed into tacos and cheeseburgers. Other items were bite sized. We were on a twofer special so it was not that bad. But, I would never pay $45 per person for this restaurant. 16. There were only enough parts on board to make 1 Mah-Jong set. There should have been many more for this many passengers. 17. Near the end of the cruise there were minor annoyances such as non-working ice machines and lack of half and half in the Oceanview Grille. Items Beyond Celebrity’s Control 18. Landing at Fort Lauderdale dock 29 was chaotic, like being in a third world country. Celebrity did a great job of organizing what they could in their domain. But there were long delays as approximately 1500 people were funneled through 3 U.S. Customs inspectors. The system of local transportation and loading was unclear, slow and disorganized. We were ripped off by a cab taking a much longer route than needed. If possible, I would avoid this port.   Read Less
Sail Date: September 2014
Having read several negative reviews about Infinity we were pleasantly surprised by the whole experience on this cruise. We experienced courteous and helpful staff, great entertainment and always found something to our taste on the menu. ... Read More
Having read several negative reviews about Infinity we were pleasantly surprised by the whole experience on this cruise. We experienced courteous and helpful staff, great entertainment and always found something to our taste on the menu. We boarded at Harwich – a pleasant change for us as it’s only a 35 minute car ride from home. Easy to board at 12.15 – we were through check in and security and on board by 12.30. We had a Classic Drinks Package – which wouldn’t get me a Martini in the Martini Bar but I made do with G & T, Bailey’s and wine. Not all in the same glass of course. Had our complimentary fizz, then another glass, then up to the buffet for a quick lunch. Staterooms were ready at 1.15 so we made our way to ours on Deck 6, dropped off our hand baggage and then went to explore the ship. Infinity is looking a bit tired in places and certainly the exterior could do with a paint job, but our stateroom was clean and the bed extremely comfortable. The bathroom had a great shower and plenty of storage space. Our balcony was quite large but only had two non-reclining chairs and a small table. It could also have done with a deep clean and had paint spots on the floor and sides, even on the furniture. But this didn’t detract from our enjoyment in sitting out there when the sun shone – would have been nice to have recliners though as these were in short supply on the ship. 750 on a ship with over 2,000 passengers on board is nowhere near enough. We gave up on trying to find one. At Captain’s Q & A the question was asked - the explanation was that as the ship was in Northern Europe Celebrity decided that not many people would require a sunbed! We do have sunshine during the summer here as well you know! It was certainly warm enough to sunbathe on at least 7 days out of the 11. We also had a kettle which was welcome – I got a carton of milk from the buffet to keep in the minibar and we had a cup of tea most mornings. Not enough English Breakfast teabags on board though – they ran out after about 8 days and boxes of Tetley’s were brought on at Vigo. However, I had a few spares tucked away – if I’d known we were going to get a kettle I would have brought my own teabags as we don’t care for US tea or Tetley’s. We’d booked Select Dining and apart from a few teething problems on the first 2 nights we only had a short wait for a table. We booked 8.15 every night, (mainly so we could remember the time easily!) – they only let you book 2 days ahead. Most nights we got a table for 2 but shared on 3 nights. We requested the same waiters for the last 5 nights – Carmelo and Olga who were lovely. One night we ate in SS United States – we got talked into an offer of dinner plus a glass of champagne, and a voucher to use in Bistro on Five. United States very plush with some original features from the liner of the same name, but I wouldn’t say the food is any better than in the MDR. In fact, most dishes on the US menu appeared on the MDR menu at some point during the cruise. We opted for Dover Sole which was deboned at our table – by which time it was lukewarm at best. Very little with it – vegetables seem to be rationed and we were always asking for extra in the MDR. We spoke to some passengers who were on Set Dining (early or late sittings) and they were complaining that their food was cold. Can’t say we had that problem with Select Dining – we had some great meals, including lobster, good steak, rack of lamb etc. The voucher we were given for Bistro on Five was used for lunch on one of our last days at sea. We thought it was a complete waste of space on board – and were very glad we hadn’t had to pay for it although the charge is only around $7 each I think. I had a panini which was all bread and no filling with a very small side salad, husband had a crepe which was lukewarm. We both had dessert (good) but were not asked whether we wanted drinks – just given the usual iced water. We handed over the voucher and left – the people at the table next to us were unhappy with their food too. The space could be better used – it seemed to be almost empty most times when we walked past. The buffet is the usual scrum – especially at breakfast. We went a couple of times as we don’t normally get up early on holiday – I had omelettes made to order which were hot but a lot of the food is only warm. Another point raised at Captain’s Q & A was about the glass screens in front of the food displays which prevent you from getting to the food at the back of the display. Ok if there is a member of staff there to serve you but on several occasions there were not so the screens were of no use as people would just reach in across the display! We opted for the Aqua Café in the Spa Pool most days – they had cereal and would get toast for you. If you wanted a smoothie (included in our drinks package) you had to go to another counter and order it though – which was a bit of a pain. We had breakfast and lunch on one day in the MDR but it took ages. MDR breakfast and lunch we found far better on P & O but the dinner on Celebrity was vastly superior to P & O. The ports were good – we had overnights in Le Havre, La Rochelle and Bilbao, then one day in Vigo – our least favourite port. In Le Havre we did an excursion to Monet’s Garden and Rouen – Monet is one of my favourite painters so I’d always wanted to see his house and garden in Giverny. Would have preferred to spend time in Vernon, the pretty village close to Giverny but instead we were taken to Rouen where I think we spent too long. A 3 course lunch at a restaurant was included which was good but a little crowded. A long day but we saw a beautiful part of France. Day 2 in Le Havre we just walked along the seafront, around the town and back to the ship. La Rochelle was probably our favourite port – beautiful town which we wandered around at our own pace. We just had a piece of quiche in a café with a drink each followed by coffee. On Day 2 there we went to Ile de Re which was a fabulous place – we only visited the town of Sainte Martin but would love to go back there some time. We shared a taxi there and back with another couple from the ship – it’s accessible by a 2 mile long bridge from the mainland. The island is quite flat and reminded us of the Channel Islands (British but closer to France). We just wandered around the pretty little town and then had a lovely lunch overlooking the port. We could see the white sand beaches from our balcony on the ship and there were plenty of people enjoying the warm late summer weather. We had a day at sea before arriving at Bilbao where we got the shuttle bus into town. Great city and we wandered around the outside of the Guggenheim Museum which is amazing. We’re not Museum fans so didn’t go inside but there’s plenty to look at on the outside and we heard some great buskers there too. There’s a riverside walkway which led us to the Old Quarter where we sampled the tapas. Had a trip on the funicular which takes you up to the viewpoint behind the city – it’s easy to find and less than a euro each way. My husband walked on to look at the Athletico Bilbao Football Stadium – I waited on a park bench as my feet were aching. We then wandered back to the pick up point for the shuttle and back to the ship. Day 2 we were sailing at 1.00 pm so we just disembarked the ship and walked around the port of Getxo. Some fantastic houses were built there in the early 20th century and there are plaques on the wall opposite them telling you all about the architects and who they were built for. When we got back to the ship the Spanish Police had decided to mount some sort of security operation and were insisting that Celebrity only have one screening point open. At 12.15 with the queue stretching over 100 yards they decided to allow the ship’s officers to open another screening point and we did sail on time. Next day was our last port – Vigo. I know the next Wine Cruise after ours included Porto and I think this would have been a much better option for us. Not sure of the logistics but looking at the map am sure it would have been possible to fit in Porto instead of Vigo and still be back in Harwich on schedule. We went ashore but found Vigo a bit of a depressing place – all we did was find somewhere to have lunch, during which we were approached by African traders 6 times! Lunch was good but by the 6th time of being offered cheap tat it got a little tedious. We were back on board shortly after – if I ever have to call at Vigo again I’ll be sure to book an excursion out of there. The places across the water looked far more interesting. All of our shuttle buses were free of charge in the first 3 ports – not needed in Vigo. We then had 2 days at sea – weather wasn’t that great but we did see a bit of sun. Quite windy at times though and we did feel a little bit of movement now and then – nothing major though. Entertainment was great on this cruise – we were on Equinox last summer and it wasn’t so good. The production singers and dancers were very talented and on the whole so were the guest entertainers. Around the ship the House Band – Bandmates – were good, so were the two girl guitarists who usually played in Café Il Bacio. Café Il Bacio was great – and included in our drinks package. It also got pretty crowded but you could get takeaway, which we did at times. They do good tea as well as hot coffee, plus iced coffee which is great. And you can get complimentary pastries/dessert with each drink. We got our Classic Drinks Package as part of the Celebrity offer this year but don’t think we’d necessarily pay for it as it probably wouldn’t be worth our while. As we had it we made use of it for coffees, bottled water etc. We had wine by the glass with dinner and had no problem in getting refills either. The Cruise Director, Alejandro, has to get a mention. We weren’t too sure about him at first – a bit cheeky we thought. But we got used to him and by Day 3 thought he was probably in our top two Cruise Directors – and 100% better than the one we had on Equinox last year. His red carpet event before the “Dancing with the Officers” show was hilarious. On the whole it was a very enjoyable cruise – we come on holiday to enjoy ourselves and will make the best of our time away. Met a few “moaners and complainers” but they didn’t detract from our enjoyment. Arrival at Harwich – we were being picked up otherwise we would have risen very early and walked ourselves and our luggage off the ship. It was the usual scrum in the buffet where we went to get a bite to eat while we waited for our “call”. But once we were off we found our suitcases easily and our lift was just a few steps away. It’s a shame Celebrity are not offering cruises out of Harwich next year – we’d definitely use it again as it’s a 3 to 4 hour journey for us down to Southampton, which is why we normally do a fly-cruise. But we’re already booked with Celebrity for next March (out of Singapore) and put down another future cruise deposit whilst on board. Don’t think Infinity could be defined as Modern Luxury but we still had a good time. Note - we do normally choose a cruise for the itinerary, not for any particular ship.   Read Less
Sail Date: August 2014
MY MAJOR ISSUE!! We had 2 suitcases. We rec'd my husband's around 2:00. At 6:00 we called about my suitcase and were told they were still delivering. We wanted to get dressed to go to the show in the theater at 7:00, and then ... Read More
MY MAJOR ISSUE!! We had 2 suitcases. We rec'd my husband's around 2:00. At 6:00 we called about my suitcase and were told they were still delivering. We wanted to get dressed to go to the show in the theater at 7:00, and then head right for dinner. So here we are trying to get ready for dinner, and the only clothes I have are the jeans and t-shirt I was wearing, (which I've had on for many hrs during our 10+ hr flights and transportation to Harwich), and the dining room doesn't allow jeans. At 6:30 someone called us and told us my suitcase was being held on deck 1 because of a 3" pair of manicure scissors in my husband's shaving kit. Not only that, but the suitcase had been left sitting out on the dock in the rain the entire time since we turned it over to them at 10:30 am. Our clothes inside were soaked, and a brand new yellow evening jacket I had just purchased for the cruise, was stained with black marks because it laid next to something black. And now my brand new Travel Pro suitcase is also moldy. I AM NOT HAPPY ABOUT THIS AT ALL, AND REALLY FEEL CELEBRITY SHOULD MAKE SOME COMPENSATION. When I brought it up to the staff on the ship, all they said was "really?", and would not do anything. No offer to clean, launder, or iron any of our clothes. I CAN'T EMPHASIZE ENOUGH THAT THIS INCIDENCE IS THE WORST TREATMENT I'VE RECEIVED ON ANY CRUISE WE HAVE TAKEN. No one even said, "we're sorry". They made me feel like I was the guilty party for trying to sneak on a pair of dangerous 3" manicure scissors. They airline doesn't even make an issue of these. On this cruise, we opted for an inside cabin (1/3 the price of a veranda). With so many ports-of-call, we would rarely be in our cabin anyway. We have always had veranda/balcony cabins before, and our first impression was that the inside wasn't too bad, it was just fine. However, the first night there was awful noise from the utility area next to our cabin. Sleep was difficult if not impossible. I called guest relations and they said they would report it. Second night was better. Someone called the next day to see if the noise was better. I thought that was nice that they called, and thanked them for following up. Next few nights, the noise came and went. Then one night the noise was absolutely horrible. Even made the bed shake. Next morning I called guest relations again to report. I was told if I didn't call "while the noise was occurring" there was nothing they could do about it. Really??!! Were they serious!!! Next day the supervisor called and said they would let us sleep (sleep only!) in another room 5 decks below where we currently were .. so we could have a quiet night. OMG! Are these people for real? They wanted me to trudge down 5 decks in my pajamas to sleep in another room!! Later, the supervisor called us again, and offered to let us move to a different room. Hooray, finally a resolution. They must have realized the insanity of their handling of this situation. Granted, it was 5 decks lower than our original room, but it was quiet! And it had a window. I don't think the stateroom attendant for the new room was very happy about us moving there. She wasn't very friendly at all. But she warmed up later. Just loved our cruise director Alejandro .... best thing about this cruise! Entertainment was fabulous....really terrific. Nick Page, the Celtic Tenors, the piano player (Bruce ??), Kate Dowman, McDonald Brothers, etc, etc. Absolutely the best entertainment of any cruise we've been on. (Wasn't terribly excited about the "production shows". Way, way too loud. Too much of the same thing....loud, loud, loud. The drums were insanely loud. Singers literally screamed through most of the songs. Many other passengers were complaining. And a lot of the songs we had never heard of, and one of the songs was VERY INAPPROPRIATE for the audience!!!). Food was OK, nothing to rave about. Really didn't care for the food in the Oceanview Cafe (although the space is very nice). TOO MUCH CURRY!! Later found out the chef was Indian, so I guess that's why they served so much curry on this ship. They seemed to close awfully early, too. One afternoon about 1:30, after we got back from a 1/2 day tour, I went up to get a cup of coffee and something to eat. Everything was closed up except for left-over pizza, and pre-made sandwiches. I asked the girl behind the counter if I could have just a ham and cheese, and she said I had to choose from the "gourmet" sandwiches that already made. As for a drink, I was only offered a little bag of instant coffee because everything was turned off. Rene, our waiter in the main dining room, was always kind and brought something else if I didn't like a particular dish. His assistant, Mildred, was excellent, too. Casino was good. Lounge entertainment good. Slow drink service in the lounges. Took approx 1/2 hr to get a glass of wine. Our dinner mates had their seapass card mixed up by a waiter in the lounge. He finally got a new seapass card, but the other person charged some things on his card, and it took 4 days to get it straightened out. The guest relations staff are not the brightest bunch. As far as the Captain's Club goes, I didn't see much benefit, except a free scoop of gelato. But we were only "select" members, so perhaps there wasn't much for that lowly level. We are now "elite" so we'll see if that offers anything better. One issue on this cruise was the scheduling of events and shows. We loved the entertainment, and wanted to see it all, but too many things overlapped so we were unable to enjoy a lot of things. I really think Celebrity should take a look at this and come up with a better schedule. Excursions: most were excellent. Great guides and itineraries. Would highly recommend the Highlands and Loch Ness tour in Inverness, and the Edinburgh Castle tour out of Greenock. The only one I would not recommend is the Blarney Castle. First of all, the guide looked like she had just crawled out of bed. She literally had on a type of house coat and slippers, and her hair was a mess. She confused most of the time, and didn't really know what was going on. Then we only had 1 1/2 hrs at the castle, when it took 2 1/2 hrs waiting in line to get into the castle. They should not advertise this as a Blarney Castle tour because there is no opportunity to get into the castle. Such a waste of money and a half day of our vacation. We paid for something we never got. One nice thing was when the crew offered us FREE hot chocolate when we returned from tours on cold days. So appreciated. I must comment on the ramps to get on and off the ship when in port. They were really dangerous, and I saw several elderly people trip. Please change these!! Couple things I liked on Celebrity better than on Royal Caribbean were that the wait staff and state room attendants didn't beg for tips or high ratings. On RC it's totally ridiculous how the staff starts begging for extra tips and high ratings the last 2 days of the cruise. Also the photographers were everywhere but were not intrusive, and would back away if we said no thanks. I wish more cruise lines would offer all-inclusive pricing to include wi-fi, drinks, and a couple services in the spa. Cruising is becoming too expensive for ordinary families by the time you include these things. A small bottle of room temperature water was $6.00. We purchased a 90 minute wi-fi pkg, and each time we logged on, it would take 5-10 minutes to get a connection. So basically 1/2 your time (depending!) just logging on. Regular wi-fi rate is $.79 per minute. However, Infinity has a wonderful computer center (Apple) and I heard people were getting instant connection there. Overall, and despite all the negatives I've pointed out, we had a great time. The itinerary was busy as we visited 9 ports, and all of them were great. Many good memories. I hope Celebrity reads these reviews, as the Infinity has a lot of improvements that need to be made in the area of customer service.   Read Less
Sail Date: August 2014
We had already sailed with Celebrity Constellation and we already knew what to expect, so this time we opted for a cheaper inside cabin (yes, choosing the right location in the ship, deck 8 to the fore). The interior cabin was pretty ... Read More
We had already sailed with Celebrity Constellation and we already knew what to expect, so this time we opted for a cheaper inside cabin (yes, choosing the right location in the ship, deck 8 to the fore). The interior cabin was pretty good, individually controlled air conditioning worked perfectly and we did not have any odor problems. Cabin is the same size as the regular balcony cabins but without any exit, all the back wall is a large mirror which makes space look bigger. One of the things we like the most is the Celebrity Millennium class is the adults-only area with their warm saltwater pool, normally quiet and silent venue. This time we did not like the rules for adults only access to this area were not enforced, and some days solarium, pool and hot tubs were occupied by a loud crowd of teenagers and children. Other issues: We would have liked less smoking areas around the ship, and we do not understand how come table tennis tables are next to people smoking big cigars. Dress code should be applied, people came to dinner in the main restaurant as if going to the swimming pool (flip-flops, shorts and t-shirt). Another surprise we did not like: Michael's Club was restricted access to suites occupants, that was a wasted venue. So called "music" of the DJ is too loud and gets annoying in some places and at inopportune times. About food and drink: Prices of wines and drinks have risen since 2011. In Trellis main restaurant main dishes are excellent and we always received them warm and exquisitelly presented. They need to improve some tasteless and cold starters straight from the fridge, and those withered salads. We found that the meals take too long, the service is too slow between dishes and there are too many delays. In buffet restaurants food in general is quite good, but as well some long queues at stations (grill, etc.) Some details to improve: usually bread and pastries are too raw, pastries are too sickly sweet for our tastes, and withered salads are unseemly in this category. About entertainment: We liked the folk rock guitarist and singer Sean Golden. The main theatre musical shows were quite good, vocal soloists are high quality and the orchestra is superb, the dance choir is a little uneven but it made a nice effect. The musical group at Rendezvous is pretty terrible and the woman singing is plain dull. We missed a good jazz band just for the atmosphere. Also we missed a cabaret type show as the one we enjoyed with Perry Grant in Michael's Club on Constellation in 2011. About Harwich, the port of departure and arrival, that was a two hours boring trip by bus from Heathrow. We plan to avoid this port in the future or we will try to get there by train. The Harwich International Port train station is adjacent to the dock. About ports of call: At Le Havre the ship docked at Quai Roger Meunier, some 2km away from the city, a taxi ride to downtown Place Hotel de Ville is 8 euro. They provided free shuttle bus to downtown at Belfast and at Kirwall (Orkney). In Orkney, Skara Brae and Yesnaby cliffs are must visit if you have not been there before. Hatston terminal is 3km from Kirkwall center.   Read Less
Sail Date: August 2014
Getting to Harwich, England can be daunting. It's 2-1/2 hours from London and we hired a tour company to transport us by motor coach to the port city. Upon arrival in the dreary rain, we made our way into the terminal and found ... Read More
Getting to Harwich, England can be daunting. It's 2-1/2 hours from London and we hired a tour company to transport us by motor coach to the port city. Upon arrival in the dreary rain, we made our way into the terminal and found Celebrity to be quite organized with many employees directing passen-gers to the right places. Check in was fast and easy and we boarded the Celebrity Infinity to a very friendly staff along the way to our stateroom. Our cabin was nice and roomy and we met our cabin steward, Juan and went directly to the Oceanview Buffet on Deck 10 for a bite. The ship left promptly at 5 p.m. headed for Le Havre, 2-1/2 hours outside of Paris. We prepurchased transportation in and out of Paris including five hours for leisure time once we got there. But we were so tired from a previous tour that we had to cancel it. The ship happily refunded the tickets without question and we spent the day at the onboard spa for a much needed rest. The ship also made stops at St. Peter Port Channel Island, Guernsey, Cork, Waterford and Dublin, Ireland, Belfast, Northern Ireland as well as Glasgow, Kirkwall and Inverness, Scotland in its 14 day journey. The Celebrity Infinity's maiden voyage was on March 3rd, 2001 and it was refurbished in 2007. Old by most standards today. It is registered in Valletta, Malta and is in the Millennium class of Celebrity ships. It weighs 91,000 tons and is 964 feet long, small by today's standards. It holds 2,170 passengers and 1,000 crew. The Cruise Director, Alejandro from Argentina, is a very unusual Cruise Director. he doesn't sing and he doesn't dance. But what a great sense of humor! He's funny onstage and off. Everybody loved him. Like the rest of the staff, he's warm and friendly and makes you feel welcome. The food on the Celebrity Infinity is head and shoulders above other cruise lines. The food in the main dining room, Trellises, is great. Maybe that's why the Infinity only has two specialty restau-rants, the SS. United States and Qsine. The SS. United States is a fine dining restaurant offering traditional fare with impeccable service with tableside service on certain specialty dishes. But Qsine goes a giant step further. It;'s the most unique restaurant I may have ever been to either on land or sea. While it bills itself as a tapas restaurant, it's way more than that and you realize that the moment you walk into the room. The ceiling has lamps hanging from it --upside down. And the room has glass looking out to the ship or the ocean all around. You are handed an Ipad with buttons to push for wine by the glass, half bottle or full bottle, cocktails and full menu. When you click the menu button, you are offered a choice of 20 icons on the screen, one for each unique dish. You are encouraged to choose 4 or 5 and save them as your favorites. Each and every one of them is a work of art. The waiter collects the Ipads and your choice of wine or cocktail comes first followed by an array of food unseen in my 50 years of writing restaurant reviews. The Maitre d', David, is every-where--greeting and seating diners, serving food, visiting each table and even clearing tables. Other maitre d's could take a lesson from David. If this restaurant was in my home town, I'd be a regular. But it could get expensive going on a cruise just so you can eat here. But it's worth it! The ports visited on this cruise were pretty much as expected but very cosmo-politan. When you think of Ireland, you think of beautiful, rolling, green hills. But what we saw was hustling, bustling metropol-itan cities. There's not much to buy because of the currency exchange aside from souvenirs, t-shirts and chocolate. There are no bargains here. The entertainment on the Infinity is very good from the production staff to the featured entertainers. When we were in Liverpool, the Beatles cover Group was really good. But one performer really stood out. His name is Nick Page. He sang everything from Michael Buble to Broadway and he played Jean Valjean in the West End London production of Les Miserable. He might be one of the best voices I've ever heard and should be doing bigger and better venues than cruise ships. I would love to see him performing in the U.S. I know he'd be a big hit here. He also did a memorable duet with a member of the production staff by the name of Hannah Stearne, a beautiful girl with a voice to match. But great talent is a trademark of both Celebrity and Royal Caribbean Cruise Lines. To sum up this 14 day British Isles voyage: Celebrity is one of the best cruise lines in the world. Their ships, itineraries, accommodations, staffs, activities, excursions, food and entertainment are always top notch and I am already looking forward to my next cruise with them. They are the meaning of "Bon Voyage"!   Read Less
Sail Date: August 2014
There have been both positive and negative reviews posted about the Infinity so i thought i would try to post an objective review as i have sympathy with both standpoints . We are a middle aged English couple who live just outside London ... Read More
There have been both positive and negative reviews posted about the Infinity so i thought i would try to post an objective review as i have sympathy with both standpoints . We are a middle aged English couple who live just outside London , this was our 6th cruise having cruised with Royal Caribbean (twice) , Holland America(twice) and Carnival (never ever again!!) . We had a smooth 2 hour drive to Harwich and arrived just after 11am , car parking/ Embarcation was efficent and we were on the ship around 12 . After much investigation we chose a concierge(extras not worth the money) starboard cabin 8046 and we would not have swapped this cabin for any other in its price range , it has an extra large triangular balcony with solid bulkhead wall which cuts down any wind , Deck 9 has both potential deck noise and a large overhang which blocks your view so deck 8 or possibly 7 is the way to go imo . Also at every port the starboard side on this cruise had the better views so we were very happy with our Cabin choice . We also had Ambrose who was the best cabin steward we have had on any ship , a very nice man . So let me list the negatives first . Negatives 1) The indoor poor is shabby , old style wooden sunbeds need re-oil or total replacement , the swimming pool has rust spots all over the place , pool towels are threadbare and torn . We were very unlucky with the weather so the indoor pool was our salvation however although covered it was freezing with sliding doors letting in the cold wind repeatedly 2) Outdoor pool marginally better then the indoor but also needs a complete renovation 3) We loved our cabin however there were large rust marks on bulkhead and balcony flooring , glass walls were stained 4) Buffet breakfast was the normal chaos , there appeared to be no order to food choices but to be fair no worse than any other cruise , plates were scratched 5) Buffet evening meal we used twice on formal nights because we cannot be bothered to dress up and iwas very disappointing. Limited staff and non existent /slow drinks service , whatever time you went there it looked like to was closing . No atmosphere at all 6) Buffet lunch was ok however the self service was very strange indeed , you had to reach under a 6 inch space to reach food , it was a bit like a bank tellers window, it was physically impossible to reach some food without an accident . Also it closed at 2.30 which was the time people came back from trips , again not great 7) We would have preferred a steak house or an Italian for the extra $$ restaurants so did not bother to try the one’s on offer did not appeal at all Positives 1) Main Trellis restaurant was possibly the best service and food we have had on a cruise, service was equally good (i loved the irish stew !!) , Natalie on the door was terrific , always got us the table we wanted . 2) Lounges were comfortable with nice seating 3) Coffee bar was great, terrific staff and great service , staff worked their socks off 4) All staff were pleasant and tried to help 5) Loved the free ice cream , many choices 6) We had a free classics drinks package which saved us a lot of money , our total spend on the ship was zero !! So despite the awful weather we had an enjoyable cruise with great scenery, at most ports we did the ‘hop on hop off‘ tour , at two others we pre booked boat / coach trips however i think we must be the only people in history who were underwhelmed by the Flam railway!! , I am not sure what all the fuss is about ?? So overall a very enjoyable cruise with wonderful scenery , good food and service however the ship is badly in need of a renovation in certain places especially the pool areas .   Read Less
Sail Date: June 2014
We joined this Celebrity Cruise specifically because it was going to Iceland, the fact it went to the Faroe Islands, Shetland and two ports in Norway were an added bonus. Our impression before taking the cruise was the Celebrity was a cut ... Read More
We joined this Celebrity Cruise specifically because it was going to Iceland, the fact it went to the Faroe Islands, Shetland and two ports in Norway were an added bonus. Our impression before taking the cruise was the Celebrity was a cut above P&O, Princess & Royal Caribbean. How wrong we were! Our cabin 8128 in Concierge Class was excellent and a good position and our cabin staff were excellent and had no problems with this. We chose fixed dining at the MDR and our waiter Denis and his assistant Jonathan were also excellent and we thought the food overall was good with plenty of choice and did not feel we needed to pay extra to eat in any of the speciality restaurants. We had a little issue with "Sticky Toffee Pudding" which is a local speciality dish from Cartmel not far from where we live but to be fair the Assistant MaitreD arranged for the chef to come and speak to us and the following night something much more in line with what we expected arrived - well done. Our main issue was with the serving staff in the bars around the ship, it was as though you were invisible most of the time, there were only an odd one or two staff that were happy to serve, most were guilty of passing customers by without even looking to see if anyone wanted serving, 15/20 mins to get served was not unusual. We felt as though the included drinks packages and no service charge were a hindrance to good service - maybe we were wrong but it was difficult to understand why it took so long to get served. Breakfast in the MDR for the first few days was a nightmare on the service front, complained several times but if you sat on the right-hand side of the MDR highly likely you would be waiting ages. It did improve but had moments when service was far below what you would expect. Issue with fixing safe in the cabin - took nearly two hours - completely unacceptable supposedly procedures now in place so this doesn't happen again! Wine tastings - we did a few of these and enjoyed them all. Activities - some really good talks and some not so good. Less activities than we expected. Also why do the majority of bars not start serving drinks (alcoholic or otherwise) until 4pm!!!!! Not all of us want to go to the Oceanview - we avoid it on the whole as we go on a cruise to get service not help yourself. Entertainment - we enjoyed the entertainment and although we didn't go to them, found Jon Courtenay excellent, Justino the magician was good and we enjoyed the celebrity production team, good singers and dancers and excellent shows. Tendering in port - very poor show - need to get this sorted nearly two hours to get off the ship! Overall we enjoyed the cruise, but it was no better than other cruises we have taken and Celebrity really need to look at service in bar areas - which I did highlight the Guest Relations Manager Julie - we shall see. We did receive some freebies and a discount voucher for all the complaints - I would rather have not had to complain in the first place. Cannot find Torshavn and Lerwick on the list of ports: Torshavn - small town but bear in mind all the local buses are free and you can generally do a circular trip - we did route 1 & 3. Lerwick - excellent museum and well worth the 10 min walk. Only small town but very compact and easy to get around.   Read Less
Sail Date: October 2013
In my opinion Holland America sets the standards for cruising, and I rate it a 5* out of 5*. Infinity I rate a 4*. The ship's management and staff were all first class. The entertainment guest selection was outstanding, as well as ... Read More
In my opinion Holland America sets the standards for cruising, and I rate it a 5* out of 5*. Infinity I rate a 4*. The ship's management and staff were all first class. The entertainment guest selection was outstanding, as well as the ship's singers and dancers. There were many selections of activities on board to satisfy almost everyone's desires. The 5 ports we visited exceeded our expectations. The food and presentation for breakfast and lunch was very good, but the evening meals were disappointing for the two of who are on restricted diets. The other 6 people sitting at our table were well satisfied with the "meat and potato" selections, but after 3 tries we gave up on the fish presentations consisting of; salmon, Pollock and Flounder. It is difficult to "mess-up" Salmon and Flounder, but the chief found ways to destroy the flavor of each of these fish. The ship's crew needs a little training in the maintenance of the ship. Our veranda had paint smears and drips from previous paintings. Also, about a week out an odor of fresh oil based paint was apparent in the second aft stairwell that was very irritating to me and my companion. May have been a coincidence, but my companions sinus' became inflamed by the next day. The odor persisted for the next 3 days. The aforementioned inconveniences did not materially affect our overall satisfaction with the ship's crew and the cruise. Would definitely cruse with Celebrity again. John G.K. Ferrell jgkferl@bellsouth.net Read Less
Sail Date: October 2013
This was my 25th cruise. My 2nd on Celebrity. This repositioning cruise was an excellent value and wonderful crossing to Miami. The ports of call, La Rochelle, Vigo, Gijon & Lisbon were okay. I would not recommend any of them as there ... Read More
This was my 25th cruise. My 2nd on Celebrity. This repositioning cruise was an excellent value and wonderful crossing to Miami. The ports of call, La Rochelle, Vigo, Gijon & Lisbon were okay. I would not recommend any of them as there are more exciting ports of call to travel in Europe. The staff on Celebrity could not have been nicer. We were constantly greeted by staff and officers through out the trip. For an older ship the Infinity was in good shape and very clean. Our cabin was kept immaculate. The entertainment was second rate but one has to put all that in perspective as we paid less thent $100.0 a day for food, lodging and entertainment. The food was good. You would have a problem not being able to find something to eat, as the choices were varied and the selection large. Altough by the second week everything started looking and tasting the same. Most of my travels have been with Princess, NCL and Holland America. I had always heard that Celebrity was higher class of cruise line. Unfortunately that is no longer the case. They are basically a mass marketed cruise line competeing with the rest. With that said, I still would travel on Celebrity but would not expect anything special. Read Less
Sail Date: September 2013
We sailed on Celebrity Infinity on September 18. This was our 2nd Celebrity cruise and it was much better than the first one last year to Canada/New England on the Summit. We arrived at Harwich port and were very quickly checked in and ... Read More
We sailed on Celebrity Infinity on September 18. This was our 2nd Celebrity cruise and it was much better than the first one last year to Canada/New England on the Summit. We arrived at Harwich port and were very quickly checked in and our way to the Café for lunch. We then roamed around the ship until it was announced that cabins were ready. When we got to our cabin, we met our cabin steward and assistant, who did an excellent job for us during the entire cruise. Our suitcases actually arrived pretty quickly and we got everything unpacked. Muster drill was scheduled for 4:00 and went smoothly. Then off to the Oceanview Bar for our “sailaway” party with other cruise critic members wearing our mardi gras beads. Dinner was at 6:00 and we were seated at a table for 8 – 2 Scottish ladies, a couple from Florida and another couple from Virginia about 20 minutes from where we live. What a coincidence! Our waiter and assistant were wonderful during the cruise and remembered our names and what types of things we enjoyed and even anticipated what we needed. The following morning, after packing a few essentials, we were off to Paris. We found a hotel room for under $200 so decided to spend the night in Paris. What a wonderful experience!! How could we be so close to Paris (having never been there before) and not make the trip. After our return to the ship, my husband’s tux had been delivered while we were gone so he tried it on. Unfortunately, the pants were too long, but guest services arranged a tailor to come to our cabin the next morning to do the alterations. Problem solved. One of the things that attracted us to this cruise was the fact that it was labeled a “wine immersion” cruise. However, we found that most of the excursions to wineries in the ports were between 8 and 10 hours long because they were so far away. While we may have enjoyed visiting the wineries, we felt like it was too long of a trip. Even though we had never been to any of the ports on this cruise, we opted not to do any excursions and just wandered around the ports on our own and enjoyed the local cuisine. We love sampling the various cuisines when we travel and always look for places where the locals go. The only port that we had specifically planned an excursion on our own was Vigo. I found a tapa and wine tasting walking tour of the old quarter which was amazing. The company was EATour Specialist, SL and Sean O’Rourke was our guide. We went to 3 different local establishments to sample wines and tapas of the region. Sean was very knowledgeable about the food and the wines we sampled. There were 5 other couples from cruise critic that joined us and everyone seemed to really enjoy the experience. Sean was very good at communicating with me before the cruise and answered all of my questions quickly and efficiently. The meeting place was right at the port which was very convenient. Our last port was Porto, Portugal. While we had anticipated sampling ports at the different port houses, we only were able to do a couple. The weather was off and on again rain which limited our wandering to the port houses. After this cruise, I have a different opinion about Celebrity and would sail on them again even though we prefer Royal Caribbean.   Read Less
Sail Date: September 2013
Picked this ship due to an itinary that is only offered 3-4 times per year. Cabin; Booked an inside and it was money well spent, no complaints. Dining/Food; I pre paid my gratuities and was enrolled in "any time dining”(so many ... Read More
Picked this ship due to an itinary that is only offered 3-4 times per year. Cabin; Booked an inside and it was money well spent, no complaints. Dining/Food; I pre paid my gratuities and was enrolled in "any time dining”(so many different names for the same thing), choose a variety of dining times and often shared a table with different folks, I had read so much about the quality on Celebrity ships however, the food was average at best as, I did not starve. Public room; Very well kept, but a lot of space was for lounges vice just relaxing and getting away. Entertainment; average, quite a few entertainers were British and since about 85% of the ship were British I just did not get some of the humor and shows. However, the violin quartet was superb. Overall; A non smoking sailing which was great but it is an average ship with excellent service. Met many wonderful people perhaps a few more nights of fun Karaoke would have made this sailing better, just too proper for my liking. Read Less
Sail Date: September 2013
I think it is always important to understand who is providing a review on this site. There is such a diverse community of cruisers that perspective is extremely important. We are a 40-something couple with two young children, 5 and 4. We ... Read More
I think it is always important to understand who is providing a review on this site. There is such a diverse community of cruisers that perspective is extremely important. We are a 40-something couple with two young children, 5 and 4. We have done quite a bit of cruising with our children, we always focus on the itinerary first. Harwich - Just one observation regarding departure - take the train! Unless you plan to tour England a few days before the cruise, driving in England (particularly this route) is very slow and difficult. Google maps quoted a two hour drive, it took us four hours due to heavy construction on the M25, pretty much the whole way around London. The train station is literally a hop, skip and jump to the cruise terminal. Since we were the last folks to arrive in the cruise terminal, check-in was smooth, quick, and easy. The ship design is generally pretty lackluster, and shows its age. The process of "Solsticizing" this ship lead to a lot of questionable design changes. For instance, the kids club took over half of the forward nightclub, the Constellation Lounge. Gym The gym was at the front of the ship so it was a terrific location to hit the treadmill in the morning as the ship sailed through the Fjord. I was there at 6am to 6:30 and was usually one of two or three people in there. It didn't pick up until 7am when the staff came on duty. Food/Dining Celebrity did a good job with food quality, I was a little surprised that a ship with such a fabulous pastry chef didn't have a midnight buffet on a 10-night cruise. Breakfast in the buffet was ok. In my opinion all of the ships serve the same stuff, there is pretty much everything you could want for breakfast. The buffet did have a nice(but slow) eggs benedict counter. We ate in the main dining room most nights, the menu was diverse enough night after night that there was always something new to try and the staples steak and salmon were good. The chocolate cake served in the main dining room was to die for. It was so good, we took photos of it. Lots of photos. We dined one night at the Qsine restaurant, this is a very cool concept but make an early reservation as you would need several hours to try several of the menu items. Service is very slow. Celebrity does the RCCL Opening dining concept which to me falls quite short of being an open dining concept since they take reservations; they need to take a lesson from NCL on this - first come, first serve. Entertainment The entertainment was ok. The production dancers were very good, the production singers - not so much (except for one of the female leads). The contortionist couple were amazing. Celebrity always caters toward the older crowd when it comes to entertainment so it didn't surprise me to see a concert pianist in the theater one night. However, the pianist, Brooks Aheron, was extremely entertaining for all ages. The only real miss for us in the theatre was a female soloist who had been on The Voice UK. The club and lounge singers did a good job. Kids Club As previously mentioned the kids club took over a portion of the Constellation Lounge, so it provided great views for the youngsters but the club design was an after thought. No jungle gyms to keep the youngsters active like Disney or Norwegian. Considering what they had to work with, the crew of the kids club did a great job keeping the kids entertained and interested. The hours of the club were a little odd, i.e. it completely shut down from 5pm-7pm every night. The flip side is that we didn't have to pay for the club in ports unless we left them for lunch. Most of the cruise lines use that tactic on sea days (to make sure the kids get fed). It was a annoying that they did it everyday. My gauge on the quality of the kids club is whether or not my kids are pestering me to go there throughout the cruise. I'm happy to report they never lost interest! (To date - Only the RCCL clubs hold the honor of boring my children) Ports: (We did not go on any ship-sponsored excursions) Oslo We did the City Sightseeing hop-on/hop-off in Oslo since we had never been to Norway before. We used City Sightseeing in several of the cities and the buses usually had wifi onboard. If you've never done an Icebar before, the Oslo one is small but worth the price. Stavanger Stavanger is a quaint little city. There is a mall/grocery store close to the port if you need any supplies. Flam Flam is an incredibly beautiful place. I will spend the rest of my life trying to figure out how to retire there. These is a walking loop from the port is about a 2 mile circuit but it will take several hours due to all of the photos you'll have to take. (if we didn't have the kids with us I would have rented bikes here). Alesund - It rained heavily the day we were here. This is a quaint little city but I assume the reason the ship was in port for 12 hours there had to do with timing into the fjords. I recommend an excursion that takes you outside of Alesund. Geiranger - Beautiful, but this place was a zoo when we were there due to having three cruise ships in port that day. The Infinity had to use the tenders. There are several tourists buses that will drive you to the scenic overlooks. City Sightseeing also ran a bus service to the overlooks. One tip on Geiranger - get up early to get a photo of the Seven Sisters waterfall as the ship sails into Gerainger. In the afternoon, leaving Geiranger, they do the whole production and photo op turning the ship 365 degrees. However, due to the time of day you will most likely be taking your photos in to the sun. Olden - Beautiful place and similar to Olden, I would love to retire here. Again, if we didn't have the kids here we would have rented bikes. There is a glacier tour here, but if you have done Alaska, you'll be disappointed. Bergen - This historic capital of Norway seemed to have more life than the current capital. We also lucked out in having a beautiful sunny day in Europe's rainiest city. Everything was packed with tourists, not just from the ships. It was crowded, very crowded. I disembarked from Bergen and hopped a flight back to US due to work obligations. It would be a great end to a cruise to hop off in Bergen and tour around Norway a little more, just a thought. Several folks disembarked with me in Bergen, I suspect that was their plan. Read Less
Sail Date: September 2013
We just returned from 12 days aboard the Sept 18 sailing. Celebrity apparently used the comments from the last cruise to address some of the earlier cruises complaints. There was no longer a charge for the shuttle services in Le Havre and ... Read More
We just returned from 12 days aboard the Sept 18 sailing. Celebrity apparently used the comments from the last cruise to address some of the earlier cruises complaints. There was no longer a charge for the shuttle services in Le Havre and in La Rochelle. They maintained the charges in Bilbao and Porto though the cost was reduced to $15. The pluses: Our room butler Bogdan was amazing. Lattes delivered in the morning, suggestions on making our cabin more pleasant (adding a two drawer cabinet under the bathroom sink made a huge improvment. Subawa in the aft bar and martini bar and Inez in the Cafe Bacio/Michaels Club were both very accommodating. The cabins are quite small (we are used to Holland America). Our first reaction upon entering our cabin was "where's the suite?" The balcony was tiny barely fitting two chairs and ottomans. While we were right behind the elevators, we never heard them. We were below the pingpong table and the set up at 5:30 am was definitely noticed. We were kitty corner from the i-lounge, which was always busy. For dining experiences, avoid the Trellis for breakfast, which is quite easy to do...they close very early in the morning. We made it one day and it took 1 1/2 hours. I was ready to leave after a half of grapefruit and 40 minutes. Dinner was unexceptional except for Luis and Anna who made it very pleasant. We only ate there a few times as Bogdan introduced us to Blu. Thank you, thank you, thank you. Much lighter cuisine, beautifully cooked and worth the extra $5 per person. SS United was lovely, though our lobster was a bit overcooked. The grand marnier souffle was exceptional, Wine list was lovely as well. The Aqua Spa Cafe was a treat for breakfast-those yogurt sundaes made to order were great-if you are on the premium drink package they are included. QSine was fun, though its placement at the top of the ship made it very warm in the early evening. Save your money and go to Blu. Cafe Bacio did have the only decent coffee on the ship and we made very strong use of it. Their pastries were free, just ask. The coconut chiffon cake is heavenly. We did a private shore excursion in Saint Emilion, and did ship tours in Vigo and Porto. Would have loved to spend more time in Porto. We'll definitely go back. We rented a car in Le Harve on the dock and drove down the Normandy coast (couldn't fathom doing a 10 hour bus ride!)   Read Less
Sail Date: August 2013
1. We booked our own transfers as we arrived in London two days early and our return flight was earlier than allowed by Celebrity for its transfers. We used BATransfers, as they were the least expensive and most flexible we could find. We ... Read More
1. We booked our own transfers as we arrived in London two days early and our return flight was earlier than allowed by Celebrity for its transfers. We used BATransfers, as they were the least expensive and most flexible we could find. We shared transfers from LHR to London, London to Harwich, and Harwich to LHR. Bottom line: Great Company. On time, polite, efficient. Will use again if I need similar transfers. 2. Cabin: Veranda cabin quite nice, reasonably spacious, and contained adequate storage space. 3. Service: Cabin cleanup was very good. No complaints. 4. Food: uneven in the dining room. Fish dishes not great; Beef less than tender at times. Lamb was good, however. Service here was good, as well. Buffet: Fairly decent as buffets go. Breakfast the best choice. 5. Excursions: Typical ship impersonal, superficial types. Our highlight was viewing the Bayeux Tapestry. The absolute lowlight was a "cruise" on Loch Lomond - deadly dull. Advice - book your own excursions. 6. Recommendation: Cafe Bacio is a nice place to hang out, particularly if you have a drinks package. 7. We played Trivia and found the "moderators" charming and personable - would have been better if we won more often.   Read Less
Sail Date: August 2013
We went to Norwegian Fjords with Celebrity recently. Overall, everything was great in the ship, the itinerary was simply amazing and the weather cooperated with us throughout the trip! I really recommend this destination to all who would ... Read More
We went to Norwegian Fjords with Celebrity recently. Overall, everything was great in the ship, the itinerary was simply amazing and the weather cooperated with us throughout the trip! I really recommend this destination to all who would like to see nature at its best! However I don't recommend Celebrity line to those with toddlers as neither the line nor the clientele are toddler friendly. I will wait for few more years for my toddler to grow up before I will sail with them again. Now some details; Staterooms; We had a concierge class veranda room. The reason we opted for this was to have some extra room for the baby bed and buggy and to have a balcony. I must say concierge was all a waste as we could not benefit from the amenities at all. Boarding priority was not needed as the boarding for everyone was very smooth, we did not buy any excursions from the ship so no need for concierge, there were afternoon snack service to rooms but you have to be at the room at given time and we never were. So YES for the balcony, NO for the concierge class. Restaurants; EXCELLENT main dining room Trellis. To be honest you don't need any other restaurant if you have a main one like that. Beautiful presentation, very tasty food, great service, I give 5 stars to the main restaurant! Now I can't say that for the specialty restaurant SS United Stated... We tried it with our elevated expectations from main dining room and were very DISAPPOINTED. It is also quite expensive (45$/person), thank god it was offered free to us for the trouble they caused (see below). Save your money, enjoy Trellis Restaurant; it is free and better than SS. United States :) Fun Factory; Overall NOT Toddler friendly, they admitted to us; they simply try to avoid toddlers into the Fun Factory as it creates more work for them. There was not enough information on the Celebrity web site about programs for toddlers at 2yo, but it was written there are some programs. Good thing I did not expect a lot, only a room where I can play with my baby. First day I went to check out, they told me "at the sea days toddlers can only come between 12-2pm" at which hour they usually sleep! But considering we had a port every day except 2 I was ok with that. Next day we went (a port day), ah they told me "toddlers can only come when the ship is actually at the port", now I was not happy with this "go away today, come tomorrow" attitude. So I went ahead to complain to customer relations as I believe you must make a point about these things to get them fixed eventually. Then the Fun Factory managers approached us... to apologize? No, to make her case stronger and made us think we shouldn't have complaint about her team. All the explanation around the ship was crowded with older children and every time they accept a toddler inside they must disinfect everything the toddler touch, so they don't accept them often. Her attitude was aggressive and pushy, which made me even angrier! So the situation got elevated... Briefly we avoided the fun factory for the rest of the trip and the customer relations manager apologized. I would not go to Celebrity until my child is at least 8-9yo. Norwegian Fjords-Excursions; AMAZING places to visit! Here are our highlights; -Oslo; We had the worst weather there and it was a Sunday, the city empty, rainy and dark... We went to city ourselves, which was very close from the port. Unless you plan the whole day in the city, DO NOT take the HOHO ticket as you can walk to most of the city center monuments and ICE BAR. It was not an impressive city but we really liked the ICE BAR, worth a visit. -Stavanger; You can just walk to(or even actually see) the old city from where the ship is docked. Very pretty streets and houses. Nothing else interested in the city center. -Flam; We did take the Train ourselves but with a bit of initiative was involved. Pay attention that even if your ship is the only one docked that day (we checked before and it was the case)they bring tourists by busses from other locations and the train tickets are usually sold out, unless you take the excursion which is more than double the cost. What we did, we bought tickets to a very late (thus available) train, then wait next to the train at an earlier departure until it is 5 min to departure. Then we approach to the ticket guy and say we have a ticket for a later train but if there is any space? We watched this worked on 2 trains including ours! So we boarded on a train that was shown "full" on the screens:) It was worth all the scheming :) TAKE the train at Flam. -Geiranger; the HOHO bus going to the lake that you can see the glacier was very nice! We had a perfect clear day so could see glacier perfectly, and very nice scenes on the way. -Bergen; you can walk to the center where you will see very nice medieval streets and 3 min away the Fish Market. WE enjoyed this city more than we thought based on some reviews. Very interesting items are sold at the market such as whale sausages and very brown goat cheese or cloudberry jams :) You can do a lot of sightseeing in this itinerary by yourself and excursions will cost 2 or 3 times more for similar trips. Also very importantly the crew at Celebrity was very happy. Compared to the crew we have seen around us at Norwegian Cruise Line, the ones at Celebrity are happier with their work. And you get effected by the difference...We thought this made a huge difference at the experience and we liked it! We will go back to Celebrity again (without a toddler).   Read Less
Sail Date: August 2013
Celebrity picked us up on time at Heathrow and it was a pleasant enough 3 hour bus ride to Harwich, as was the ride back. We'd been on the Infinity the year before and knew what to expect. One of the highlights on this cruise was the ... Read More
Celebrity picked us up on time at Heathrow and it was a pleasant enough 3 hour bus ride to Harwich, as was the ride back. We'd been on the Infinity the year before and knew what to expect. One of the highlights on this cruise was the excursion from Le Havre to Paris. It was a long day but very well-organized so that we saw a surprisingly large number of the sights. The knowledgeable and friendly guide was a major plus, as was the lunch on one of the Seine bateaux. Elsewhere, the distance of the ports from the major attractions was a bit of a surprise and required using a local bus (or train, in the case of Glasgow). Cruise lines have a conflict of interest here as their profit generally comes from selling excursions, so they don't always provide ready access to local travel information for those going into town on their own. One problem arose in Waterford, where a rogue bus operator mixed in with the local transit authority. A bunch of Infinity passengers waited in vain for the rogue bus to show up on the return trip before giving up and taking a regular local bus back to the ship. Generally, the local transit in Ireland and Scotland was top-notch and gave us a chance to meet some of the townspeople. The bus from the dock outside of Cork city left us off on a dreary stretch of the quay but just on the other side of the bridge was St. Patrick St., the town's lovely main thoroughfare, with banners flying and Celtic music coming from loudspeakers. Another unexpected gem was Inverness, including the 40 minute bus ride from the dock at Invergordon. The views of the Scottish highlands all along the way were stunning. Liverpool was the only port where embarkation was right in the middle of everything. Albert Dock is loaded with restaurants, museums, and local tour operators. We took a short tour and then walked around on our own. Great town, particularly on a soccer game day when the streets were packed with supporters. The anthem of the Liverpool FC is "You'll Never Walk Alone," which was literally the case during our visit there. On the Infinity, entertainment and food were excellent, including the two specialty restaurants that we tried. The staff of the entire ship works hard and seems to do their jobs well.Disembarkation was long and slow, as usual Read Less
Sail Date: August 2013
Celebrity Infinity, Norwegian Fjords, 16th August 2013The Good:We are regular cruisers who chose this ship and operator principally for the destinations and were not to be disappointed by the Norwegian Fjords that are stunningly ... Read More
Celebrity Infinity, Norwegian Fjords, 16th August 2013The Good:We are regular cruisers who chose this ship and operator principally for the destinations and were not to be disappointed by the Norwegian Fjords that are stunningly beautiful.Harwich is a convenient port for us handling just one cruise ship at a time and embarkation went smoothly. Disembarkation was extremely fast due lack of Customs and Immigration formalities. (perhaps this is one of the leaky holes in the UK Border)Infinity is a very happy ship with a smiley and welcoming ships Company from the Master all the way to the cleaning Staff.Food in the main dining room was some of the best we have ever experienced at sea. Bistro on five is worth the cost but with such a limited menu it is not suited to more than a few lunches.Cafe Al Barco is a relaxing area providing very good speciality coffee. It is actually cost effective to buy a coffee, soda and water package just for this cafe alone.The not so good:Infinity is a reasonably comfortable ship but because of her age is a little faded and Celebrity needs to pay attention to rust spots on balconies and stains on furniture. By no means can she be described as Luxury. Celebrity marketing people need to visit her before next year's brochure.This was our first cruise where we found that the main dining room was closed for lunch apart from one day at sea. This meant we had three options:(1) pay extra for Bistro on five.(2) grab a beef burger and chips and eat out on deck (again limited to only a couple of lunches)(3) suffer the absolute chaos and disorganisation of the self-service cafe on deck ten. Food selection was reasonable but by the time you had completed three laps of the deck to find a plate, fill it and then find a clean table, the food had gone cold. Lack of trays meant that this process had to be completed for each course.The activities programme was very limited but the beauty of Norway and excellent weather meant this was less noticeable.Ships coffee anywhere other than Cafe Al Barco is best avoided.Back to the good:There were some good visiting entertainers including a classical pianist and solo singers. The ships orchestra was good but the dancers less so.We thoroughly enjoyed the trip and are so pleased to have visited the Fjords, Norway is rightly proud of them and if you haven't been there, go as soon as you can. Read Less
Sail Date: July 2013
This was our first cruise with Celebrity and we were both looking forward to the much promoted Celebrity 'Five Star Experience' We arrived mid/late afternoon having travelled down from the North of England, embarkation was quick ... Read More
This was our first cruise with Celebrity and we were both looking forward to the much promoted Celebrity 'Five Star Experience' We arrived mid/late afternoon having travelled down from the North of England, embarkation was quick as most passengers had already boarded. On boarding we were greeted with a drink but were then left to our own devices, we would have felt more welcomed if there had been members of staff to give information to cabin availability/directions etc. As it was, being very tired after a stressful journey (more of that later!) we decided to find our own way straight to our cabin, in the hope that at this stage in the afternoon it would be ready. Luckily it was... I am always looking forward to my first view of our cabin! What a disappointing first view! as the first thing that caught my eye was the bed with crumpled un-ironed pillow cases & bedding, a duvet that looked too small for the bed and a rather crumpled valance, not the pristine inviting bed that I was expecting. The cabin itself was quite nice but nothing special, I had expected more from a concierge cabin, but we were pleased to find tea and coffee making facilities which we had been told not to expect. There was a bottle of bubbly on ice with fruit set out on the table, I always like a bottle of bubbly to greet you but as to the accompanying fruit...three artfully arranged apples was something I could have done without, much prefer an indulgent box of chocolates! The 'plush Frette bathrobes' had been laundered in the same place as the bedding, creased and compacted rather than soft & fluffy, didn't invite use! Pity there were no slippers though as we could have used them. British cruisers be warned you need to take a two point adapter for hair tongs etc. I hadn't seen that in any of the information, maybe I had missed it. One of the things we did like about the cabin or at least the balcony of the cabin was that unlike most balconies this one had a decent sized high table which proved a real benefit & made having meals on the balcony more enjoyable. This would be a good time to say that we found room service was excellent, efficient, and friendly and the food was delivered on time and hot. A nice touch was that they rang to forewarn you that they were about to deliver, we haven't had that before & really liked it Having settled ourselves in our cabin and relaxed a bit our first point of call is usually the library to choose ourselves some reading matter for the cruise, as we have always had such good libraries on other ships, both in content and design we were totally dismayed when we saw the library on board Infinity, it is a pokey dark room in the centre of the ship, so no natural light, hopeless for reading in and without the necessary requirement for a library .....a good choice of books! It had the most meagre choice imaginable we just couldn't believe it, it's just a total waste of space and we were sorely disappointed. Be warned and take your own reading matter! As to the ship itself; it has some nice features but none that we felt were outstanding and certainly no wow factor. The Constellation Lounge, which is Infinities observation lounge, gave a good first impression but we found numerous flaws to our enjoying it during the day, firstly it was rather cold to sit there for any length of time, secondly it was the venue for many of the daily activities such as: choir practice, zumba classes, dance rehearsals, quizzes and loud discussion groups, thirdly we could never order a drink, as we never saw a waiter up there during the day. The other disadvantage is that Celebrity use it as their private functions venue for their Elite guests so other guests were stopped from using it on a number of occasions. Cafe al Bacio we found was a lovely spot for a hot chocolate/speciality coffee & pastries during the day and enjoying a glass of Prosecco while listening to that evening's entertainment. If the weather allows the Sunset bar is a pleasant place to enjoy a snack or a drink and the Rendez Vous Lounge is a nice spot for a cocktail before dinner while listening to the various bands and singers or watching (in our case) your fellow passengers enjoying a dance. The indoor pool area was uninviting but some of the areas outside had a pleasing and relaxed feel. The buffet restaurant for us was one of the real let downs, the food was repetitive and hot food wasn't hot also we often had difficulty getting drinks there, we ended up just giving it a miss! On the other hand we found both the food and the service, excellent in the main restaurant and we really couldn't fault either, the food was some of the best we have had while cruising. We didn't try any of the speciality restaurants which all looked very quiet when we past them. We had one of the inclusive drinks package offers, as we are not big drinkers we had wondered originally if it would be much of a perk for us but actually found it really added to our cruise, as all soft drinks and speciality coffees etc. as well as alcoholic drinks are included. The theatre was well designed but the main entertainment shows were a very mixed bag, not as good as on other ships we have been on, we felt the entertainment offered around the ship was better. We missed having a dedicated cinema on board although there were some late films on offer in the theatre. Our Ports of call were; - Torshavn / Reykjavik / Akureyri / Geiranger / Bergen. Torshavn; The day was mainly fine with a little drizzle, we were told later that this was one of their better days! Torshavn is the world's smallest capital city and it certainly is small but it was prettier than I had expected. It has a small harbour leading onto the old town which is quaint, with grass roofed houses and a cathedral (more a small church) which is beautiful inside and well worth a visit, the newer part of the city has a main street with a few shops leading up to some gardens. We didn't have much time to explore as we were due to go on an excursion in the afternoon, we had booked 'Life as a Faroese'. We hadn't really known what to expect; but about eight of us were greeted on the dock by a young Faroese man who introduced himself and said he and his wife & three children lived on the outskirts of Torshavn and he invited us to visit his home, we all drove off in a small mini bus and as we drove he told us a little about his home city. When we arrived his wife and one of his daughters greeted us and invited us into their home. The home was delightful with a stunning view of the city, after chatting and enjoying homemade cakes & coffee we were treated to a folk song, sung unaccompanied by the young wife, after which we were invited to look around their home. They were delightful hosts and gave us so much insight into their lives & life on the Island, an unusual excursion which we really enjoyed. Reykjavic; It was cold & raining. We were there for a day & a half, we had booked the 'Golden Circle Tour' for our first day in Reykjavik, although we enjoyed the tour & found it interesting it would have been so much better to see the country side in better weather but I gathered from what the guide said that we had been relatively lucky as the day before it had been foggy with little or no visibility. Our second day there was only half a day and we had decided we would look around Reykjavik on our own, we could have done a whale watching trip or an excursion to the Blue Lagoon, in retrospect we wished we had gone to the Blue lagoon! Akureyri; We woke up to brilliant sunshine and temperatures in the seventies! The sail in (& out) of the fjord was spectacular, the town & surroundings are prettier than Reykjavik. We were only there for half a day and had booked the 'Nature, Folk & Flora' excursion. Which we enjoyed & could recommend, the only disadvantage was, it was all rather rushed, we felt a full days excursion had been crushed into a half day, we would have preferred to have missed out the visit to the Botanical gardens which was the least interesting part of the tour and stayed longer at the waterfall & museum which was brilliant. If we had been doing our own thing the town looked good to wander around and there seemed to be some lovely walks in the area for those so inclined. Geiranger; We woke to brilliant sunshine & temperatures in the seventies again! The early morning sail through the fjord was simply stunning and one I'll not forget, the sunshine showing everything off to its best. The captain treat us to a three point turn so we could see each side of the fjord. We had breakfast on our balcony and watched Geiranger slowly come into view....magical. We had expected to use tenders today but we were lucky to be the first cruise ship to use their new 'sea walk' which is like a floating pier which stretches between the ship and landing stage making embarkation a doddle, straight off & on without any hassle. We had sailed in Geiranger fjord before but had not been into Geiranger village so we had decided to spend the day there wandering around. We were glad we did as we had a delightful day, firstly we took a walk; through the village with its plentiful cafes & odd shops, across the bridge and up to look at the waterfall and then through the caravan site along the path by the side of the fjord returning back to the village the same way...wonderful walk on such a lovely day. We could have also taken the path that leads upwards out of the village to the church, this walk apparently gives a magnificent view but on such a hot day we just weren't up to it. In the village itself, there is tiny chocolate factory & cafe worth a visit, the Brasserie Posten is a nice lunch stop it serves good food & has a lovely fjord side terrace, Naustkroa cafe also has a well-placed terrace downstairs right on the fjord side, its an ideal place to enjoy a drink in fine weather, it also serves good food. Bergen: Another brilliantly sunny day with temperatures in the high seventies, was this really rainy Bergen? We did our own thing here. We've been to Bergen before and love the harbour with its numerous cafes, vibrant fish market and old wooden houses there's a terrific atmosphere to this part of the town which is lacking in the newer part. All in all we had a lovely cruise just not an exceptional one. There was a wider range of both nationalities & ages compared to other cruises we have been on and a much more casual attitude to dress. All of which we found quite a refreshing change, I only wish I had known beforehand just how casual the dress code was, I could have saved myself a load of packing and I certainly wouldn't have packed my husband's DJ or my evening dresses. How was our first experience with Celebrity? A bit of a disappointment if I'm honest we were expecting more. The Infinity, if not the newest of ships, is a nice ship but not exceptional, the staff were mostly very efficient & friendly, in fact they were the real plus on board but overall it was not what I would call a five star experience. Too many things that just weren't quite up to scratch and nothing that gave it the 'wow' factor. I think on reflection the disappointment simply came from listening to the hype and expecting too much of Celebrity, we found it on par with P&O and not as good as Cunard or Princess. Would we sail with them again, maybe if the itinerary was right but with less expectations and probably not from a British port, this is not because of Celebrity but because of the horrendous connecting journeys. As we now find driving down by car to the south coast too much hassle, when we are sailing from a Southern port, we have taken to travelling down by coach, which has always been stress free. Not on this occasion! because Celebritys clientele come from so many parts of the world there weren't enough people travelling from the north of England to warrant a dedicated coach ( only six in fact ) so for the first time ever we had to travel in a mixture of mini buses, taxies & coaches, and feed-in to other coaches, this meant; long waits, badly planned rest stops and multiple changes which was very stressful and made the experience one we wouldn't want to repeat, because of this, I think for cruises sailing from British ports we will stay with cruise lines dedicated to the British market.   Read Less
Sail Date: June 2013
Pre Cruise - having booked and inside (not a guarantee) I watched the prices drop and rang a few times to ask about an upgrade or price drop but each time there was some restriction which meant we would lose our free classic alcohol ... Read More
Pre Cruise - having booked and inside (not a guarantee) I watched the prices drop and rang a few times to ask about an upgrade or price drop but each time there was some restriction which meant we would lose our free classic alcohol package. 2 days before we cruised the balcony prices dropped to less than my inside and I rang again. This time the answer was YES and they offered me a Concierge cabin for only slightly more than my inside. The agent I rang was excellent. Brilliant customer service. Embarkation - This was excellent. we arrived about 10.45am, parked the car and left our luggage with the porters in the car park, took a bus to the terminal, checked in with only a 5 min wait and were onboard by 11.15. We wandered around and then went to the buffet. When the room was ready our keys didn't work so we headed to Guest Services, they "fixed" it and we went back. Again it didn't work so back to Guest Services. "fixed " again and back up we went. It didn't work! DH went back and I waited outside until someone came to let me in. The cards worked after the 3rd attempt. Cabin - This was excellent. As this was an upgrade we had no choice of cabin and were given 9118 which was a great location. The overhang from the buffet on deck 10 would have been a big problem if we had been sailing somewhere hot and sunny as it is so shaded but it was not a problem for us. Our steward was great and we really enjoyed this cabin. Ship - the inside areas were excellent, very clean and well cared for. The outside of the ship is showing some signs of wear and tear. There was rust on some of the balconies and outside areas. After spending the winter in cold and wet climates I'm surprised that there wasn't more rust visible. The crew were painting handrails and the hull while we were in port and some of the liferafts were being replaced during our cruise. I'm sure that she will be in pristine condition again soon. Dining - The main dining room was excellent. Food was hot and tasty, lobster on the formal night, steaks and beef cooked as requested. Our servers Manuel and Rosales were great. The brunch on the last sea day was fantastic. The buffet was not so good. Breakfast was not good. The layout makes it difficult to get everything you need as its all so far apart. Pancakes were at the back as far from the rest as possible and were served cold. I asked if I could have a hot one and he put one on a "hot" griddle and pressed it down for a few mins. It was still stone cold. I normally eat tomatoes on toast. They looked good, with a slight browning as though grilled but they were also stone cold and hard - not even slightly warm or cooked. The rest of the time i stuck to oatmeal which was hot. Lunch was OK although again spread out over a large area both sides so you had to walk all the way around to see everything. I think that most of the problems were due to the layout. Bistro on Five was excellent. The food served was hot and tasty and well worth the $5 charge. Service was great here. Cafe Al Baccio was good with decent coffee and nice pastries to eat in or to go. Drinks Package - We had the classic alcohol package. There was more than enough choice for us and we didn't feel the need to upgrade to premium. We didn't try the martini bar but did have drinks everywhere else. I wouldn't purchase this package based on our low consumption of alcohol but can see how it could be a good deal for some. We had fresh orange juice with breakfast, lattes throughout the day, the odd beer in the afternoon, cocktails before and after dinner and then maybe a nightcap afterwards. This is far more than we normally have. I think that the package is altering the service levels. It was not easy to get a drink in the Theatre. One night we were there on the top tier together with about 100 people and not one waiter appeared. We tried sitting in the lowest seating area and although we were eventually served it took ages with not enough waiters. We didn't get served at all on the last evening. The bars where trivia was held seemed to be purposely closed until after the event was finished. As there was a barman in Rendesvous while we were playing trivia we tried to get a drink but were told he didn't open for another 30 mins. It appeared that wherever we were we either had to wait for ages or go to get your own. We felt that there were a lot less drink waiters than usual and the ones we did see were overworked. Entertainment - just not our thing, it was all singing and dancing and musicians. No variety type acts. Kimika was OK and Jack Walker was good. The acapella group the Neptunes were good and although they said to look out for them around the ship they dismbarked at our first port of call. Trivia sessions with Nick were enjoyable but when sailing out of the UK with a high proportion of British it might be an idea to alter the questions to be less USA based. The evening Millionaire game in Michaels Club was great fun. Ports - Norway has stunning scenery and sailing the Fjiords is amazing. We enjoyed all of the ports that we visited. Geiranger was spectacular. Don't miss a boat ride to see the waterfalls close up. Guest Services - We were considering buying an ipad 4 on board as it was a good price but thought we should check if we would have to pay duty on it at customs in Harwich. We asked at guest services what our allowances would be and they laughed and said "you can take back as much as you want - there's no limit why not buy an extra suitcase and fill it up." On the last day there was a leaflet delivered to all cabins stating the allowances were only 225 (about) of goods. I find it shocking that guest services should mislead customers into spending more than they should. Whilst I accept that it is our responsibility to check allowances it was difficult with the internet access being very intermitant due to the mountains and fjiords effecting the satellite signal. All I expect is for them to be honest, they are sailing to Norway regularly and they must know the limits. Overall, we did enjoy the cruise but with some reservations. Read Less
Sail Date: June 2013
Has Celebrity slipped? Some people writing here think so. We've sailed many times with Celebrity in the last 10 years, the latest in June 2013 around the British Isles. My view is that, on Infinity at least, Celebrity is still a ... Read More
Has Celebrity slipped? Some people writing here think so. We've sailed many times with Celebrity in the last 10 years, the latest in June 2013 around the British Isles. My view is that, on Infinity at least, Celebrity is still a well-run operation, and if it has slipped at all, it is down from excellent to very good. My wife is a stickler for cleanliness, e.g., and the ship certainly passed muster with her. My main complaint is that, like many cruise lines, I believe, Celebrity has introduced more classes aboard ship, the better to squeeze more money from hapless passengers. We were talked into booking on Aqua class, e.g., which, for considerably more money offered us a cabin with such things as thicker towels and a bigger shower head. Gimme a break. Not worth it. Those traveling in ordinary indoor or outdoor cabins are disadvantaged by these additional classes above them, because these classes are, I believe, given priority on embarkation and disembarkation, thus inconveniencing others. It's a gimmick, not worth it, and just bothersome to us "classless" Americans. This is subjective, but my wife and I felt the breakfast buffet was not up to what we experienced on Celebrity years ago. But it's marginal. Here's an important piece of advice. If you are traveling Aqua class and eat in the Blu restaurant, please note THERE IS NO SEATING FOR TWO. Oh, yes, there are tables for two, but these are about 3 inches from the adjacent table for two. So in effect they are tables for FOUR. If you are honeymooning, hard of hearing, or just want to be alone with your partner and not make small talk with strangers, you are out of luck in Blu. On this account, Celebrity did screw up with us. We requested a table for two every night in the main dining room. When we arrived for dinner, we were told that, sorry, you're traveling Aqua class, thus your reservation in the main dining room has been cancelled and you are to eat at Blu. That essentially meant that we sat at a table for 4 every night, though we wanted to be alone. I am hard of hearing, so it was quite some agony trying to converse with people at the next table, much of whose conversation I couldn't hear! Be forewarned. The meals at Blu, by the way, were I would say, uneven. Some dishes were really excellent, but a few were ordinary, and one or two were salted to death and almost uneatable. Celebrity also screwed up with us on disembarkation. We wanted transfers to central London. However, they gave us the wrong disembarkation number, and we we got off and collected our bags, the bus for central London had left long ago. It was awhile before they could summon up another bus and another driver. Celebrity was certainly apologetic about it and refunded our $200 money for the transfer.   Read Less
Sail Date: May 2013
Overall Rating - 4 out of 5. My scale - 1=stranded at sea, 3=average cruise experience, and 5=Perfection. Great Itinerary (5) - France (LeHavre), England (St Peter Port, Liverpool), Ireland (Cork, Dublin) Northern Ireland (Belfast) and ... Read More
Overall Rating - 4 out of 5. My scale - 1=stranded at sea, 3=average cruise experience, and 5=Perfection. Great Itinerary (5) - France (LeHavre), England (St Peter Port, Liverpool), Ireland (Cork, Dublin) Northern Ireland (Belfast) and Scotland (Glasgow, Inverness). This cruise is front ended loaded with activity (7 ports in 7 days) followed by 1 port in 3 days). Plenty of time in ports (10 hours on average). Great Food (5) - The food quality was great. Dinner menu in dining room was varied and all items were high quality. Best item was Beef Wellington served on the same night as lobster (instant Surf and Turf). Lobsters were large. I had mostly red meat dishes, some lamb and chicken, no fish. The dining buffet gets high marks because of multiple stations where items were cooked to order (Pasta, Stir Fry, Steak, Sandwich Bar, Burger bar) and the fresh Pizza counter open past midnight and the Sushi station. For breakfast again egg/omelet and waffle stations. If you selected the pre-made items you got cafeteria quality - what else would you expect. Did not try the specialty restaurants - other food was great - why pay extra. Cabin (5) - Veranda Port Side. Mid-Back Ship. Low noise. Easy Access to two sets of elevators. Longest walk was to the Theatre at the front of the ship. Mechanical systems worked - although the toilet needed a special touch. Layout was functional. Room really did not feel any different than our past veranda / ocean view cabins on this / other cruise lines. Spouse felt that the room appeared more roomy - maybe because you only got a small desk area versus any vanity space. Air Travel - Celebrity Choice Air - Their rate was just a little lower than the rate on the British Airways internet site. Choice Air internet site was easy to use - you can also reach folks on the phone (note if you are not a member of celebrity rewards program talking to the people costs a little extra). British Airways was the best air line since it offered direct Philly London flights. Plus Service is just better on European airlines. Pre-Cruise Stay - We stayed at one of the Celebrity selected Hotels (Hilton Metropole). Because of a pre-buy special offered by the hotel we booked on our own. Without this special the Celebrity and Hotel rates were comparable. We arrived 2 days before cruise started. Took time to tour London and get over Jet Lag. 2 Days were not enough to tour London, however, it got us over Jet Lag. Transfers - This is Important - We needed three. - Airport to Hotel - Heathrow to Downtown London - $15 to $90. Stop Train to Paddington Station is cheapest ($15)takes about 45 minutes - Pick it up at select terminals (our choice). Paddington Express - Direct Airport to Paddington - 15 minutes - $25 - pick it up at select terminals. Cabs - Most Expensive. - London to Pier - We chose Celebrity Bus from Victoria Bus Station ($101). No problems. Victoria Bus Station is one busy place. Cab is probably prohibitive. Independents offer Bus Service. Trains also run directly to the pier - one transfer. Celebrity was competitive and it is now their responsibility to get you to terminal. Bus left at Noon and we were at pier by 2:30 PM. - Pier to Airport - Celebrity will not guarantee plane departures before 1 PM. We chose Transfer + Windsor Castle. Cost $122 - Pure Transfer $101. Chances of seeing anything but the outside of Windsor - Zero. Left Ship at 7:30 (first group off) and made it to Windsor at 10:45 - Note Windsor is right by Heathrow so I can see why they do not guarantee flights before 1 PM. We had 1 1/2 hours at Windsor. Line to get into Castle was at least 1/2 hour long. So for the extra $21 you get a shopping and lunch opportunity. Worked out since our flight was 5 Pm and we got to airport at 1 PM. Check in - no problem - we got to the ship at 2:30 - most folks were on-board already. We had no wait. Filled out paperwork on line - check in was quick. Service - This is what kept the rating from being a 5 and was real close to reducing it to a average (3). Cabin attendant was efficient even though we rarely saw him. When called he was at the door before you had a chance to finish verbalizing your request. There were a few other pockets of excellence. OVERALL THE SERVICE WAS LACKLUSTER - NO QUALITY. This was especially visible at the dining venues. At the buffet - trays and dirty plates stayed on the tables for way to long (up to a 1/2 hour). In the morning this caused problems with not enough seating. Also of the five coffee/juice locations there were never more than 3 working and it seems like nobody cared. Reports from folks with the early / late seating was that service was slow. We did My time Dining and this was a disaster. In-sufficient help. So the waiters had way too many tables at a time and in general each table was used 3 times a night. So everybody was just running around. You never got the same waiter twice - so you could not establish a relationship. The working relationship between head and assistant waiter was also non-existent. Maitre De was made aware of the problem during the transatlantic crossing from Ft Lauderdale and were unable or unwilling to solve it during our cruise. Some Waiters tried hard - but the system was stacked against them. We heard from several folks that Royal Caribbean (sister company) had this issue solved and My-time was the best experience. The other item was you never saw the officers around the ship - so they were not in touch and were not leading the crew. Entertainment - the three Broadway shows were superb. Of the individual performers - two were real good and two were average. We really did not follow the lounge performers - although each had a following. With 8 ports we did not spend much time on ship during the day except for the two sea days. This minimized the opportunity to participate in other on-board activities. In general there were way fewer activities than on a Caribbean cruise. Excursions - The ports were the reason to take this cruise. Celebrity offered a good variety of activities. Pricing was comparable to local services for the two of us. If you had a group you could probably beat celebrity pricing. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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