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Sail Date: June 2014
How great to return from a trip w/ the feeling that my expectations were surpassed! The ship was more than comfortable,it had a quiet elegance. The staff was beyond helpful- doing all they could to make the experience special. The buffets ... Read More
How great to return from a trip w/ the feeling that my expectations were surpassed! The ship was more than comfortable,it had a quiet elegance. The staff was beyond helpful- doing all they could to make the experience special. The buffets were sumptuous w/ interesting variety& the dining room food was as good & the staff was so accommodating. Entertainment in the lounge & the theatre shows were as good as it gets. One wonders why they are not on Bdwy in NY or the East End in London. Such amazing talent! My one recommendation would be to have another day at sea b/c the tours in ports are so intensive. A day in the middle would have been nice. Talking about tours I would not recommend Busy Bus in Wales. We had a novice guide,who really didn't 'know the area & could only share what she read. She took us to an overcrowded town for lunch where b/c of the lines waiting to be served we barely had time to eat. Had the tour company been more selective it would have been a better experience. Over all After doing most of our trips w / land tours I will now think about cruising for our next adventure. Balfour680 Read Less
Sail Date: June 2014
Infinity is in great shape. If you want to find minor flaws you can, but none were distracting or bear mentioning. The crew is happy and responsive. Hotel department officers very visible while at sea and in port; navigation officers were ... Read More
Infinity is in great shape. If you want to find minor flaws you can, but none were distracting or bear mentioning. The crew is happy and responsive. Hotel department officers very visible while at sea and in port; navigation officers were busy going from port to port. Ship set up a Cruise Critic meeting for the first evening just after boarding (from 7:45 - 8:15PM) providing sparkling wine and mimosas. Several hotel department staff were there although they were very busy having just embarked over 2000 guests. Our first 8 days were in various ports so it was nice to meet other CC members early on rather than waiting until the day before disembarkation. Dining in Trellis was very good. We had anytime dining and made reservations for 6PM. We found an excellent waiter Jose Salinas and his big assistant Zambrano who took great care of us, even though they were very busy doing it. Excellent service and good food. We normally book AQ and there is a world of difference in food prep between Trellis and Blu. Standard fare of three production shows and the usual magicians and entertainers. The highlight was a Beatles impressions group the night we left Liverpool - how appropriate. Formal nights - evenings departing St. Peter Port and Holyhead. Made for a quick change for our standing 6PM reservation, but our only sea day was the day before disembarking. Formal night - about 90% of the men had coat and tie, some in formal attire. 10% did not appear to meet the dress code, but were not turned away. Captains Club evening receptions in the Constellation Lounge - deck 11 forward; no coupons Captains Club morning treats in the SS United States on deck 3 midships. Cabin - 3114. Nice new cabin where the meeting rooms used to be. Great big circular window. Particularly nice cabin for a very port intensive trip in cold climate. Michael and his assistant, Vladimir, kept it clean and always greeted us and opened the door if they were in the passageway. Embarkation in Harwich was easy. Eddie Manning delivered two other couples and us arriving about 12:30. We were onboard in about 10 minutes - no long lines anywhere. Disembarkation. Luggage tag numbers based on information already available, e.g., flight numbers from Choice Air. Since we had prearranged earlier transport with Eddie Manning, we asked for and received earlier numbers. (Very nice not to have to fill out paperwork on the second day of the cruise.) Immigration is done at the airports, so it's not like Fort Lauderdale with long lines. Disembarkation started at 6:45 with 8:45 the last time. Very quick and efficient. We did all private tours arranged through CC except for ship's tour from Le Havre to Paris. - LeHavre/Paris - Ship tour LH03 - Paris sightseeing with lunch cruise. Lots of windshield time. As expected, most sights were seen from inside the bus passing by. River cruise lunch was very good with narrated tour. Had about an hour to walk around the Eiffel Tower and shop for souvenirs. 2.5 - 3 hours each way. - St. Peter Port - After some initial confusion over the meeting point, Gill Girard gave us an excellent walking tour and her brother did likewise using his taxi showing the high spots around the island including the German Occupation Museum. We were on the first tender; by 10:30 reported wait was about 1.5-2.0 hours for tenders. Go early and avoid the crowd. - Cobh/Cork - eCoach/Butler's Bus. Excellent guide and tour. Got us to Blarney Castle before the hoards from the ship tours. Could have been a long wait if you were on the last bus. Saw several additional sites and had time for lunch. - Dunmore East/Waterford - All Ireland Chauffeur Tours. Another excellent tour. It was hard to find a provider here, but these guys did an excellent job. Again a tender port. We were on the first tender with our group. - Dublin - Tour Dublin - Good tour, but do not take option B to Malahide Castle. It's a long trip and shortens the time in Dublin plus the ship tours had bought out all the afternoon castle tours. Disappointing. - Liverpool - Liverpool History Taxi Tour with Phil Garrard. Excellent tour. We asked for some history and Beatles sites and got it. Phil is an excellent guide with lots of information and "secret" places. - Greenock, Scotland - Great Scot Tours. Very good tour - 8 - people. Rearranged schedule to make sure we go to Stirling castle before the ship's tour busses which cut us out of our visit to Malahide Castle. - Holyhead - BusyBus. Not recommended. Their advertising implies they use small busses to get to places the big busses can't go. We were met by two 50 passenger coaches and one 30 passenger coach. We were told they shifted since it was so hot and only the big busses had air con. Well one of them did. Our initial tour guide was one of the worst we have ever had. We shifted to the other bus with the company manager. There were 5 empty seats on the bus. Seems like they have lost their focus on service and now favor bigger profits, If you want a small group tour, find another vendor. Our background: Late 60's; active; like to see lots of sights (and we did on this cruise); 9 cruises total; 7 on X; 75 days on Celebrity ships before this. Read Less
Sail Date: June 2014
I have had 8 cruises and my wife has had over a dozen. We cruised on the Celebrity Infinity only because it was going to our ports of interest.  Overall, I was not pleased. Although the ship was well maintained and the staff members we ... Read More
I have had 8 cruises and my wife has had over a dozen. We cruised on the Celebrity Infinity only because it was going to our ports of interest.  Overall, I was not pleased. Although the ship was well maintained and the staff members we interacted with were exceptionally nice, several going beyond the call of duty to resolve some scheduling and excursion issues, I won't do this ship again. Reason #1 to not go on this ship is the "Stars of the Infinity" and the productions. It seemed that not only had none of the lead singers ever heard the originals, their voices were totally unsuitable for the songs assigned. With the concept that more is better, the stage was often flooded with people who could not and would not sing together. If you do not have the range, do not insert falsettos into songs that never had them. I was not sure if the sound manager was trying to cover up the horrible singing with the WORST mixing ever or perhaps is a half deaf sadist. Admittedly, the orchestra and choreography were very good, but they could not save the show. Everyone I asked seemed to have the same opinion except for one couple from Canada who thought the show was good. It was their first cruise. NOTE: A Beatles tribute band that played after we visited Liverpool was the highlight of the cruise entertainment as people were dancing in the isles, verses when they used the isles to leave bad performances by the "Stars". Reason #2 to not go on this ship is dining options. Dining in the main 'open' dining room was very good and our waiters were excellent and fun. There were 4 other dining options with up-charges ranging from $15 to $35 each per seating. Every other ship I have been on had a single specialty restaurant, which we normally visit, but we would have preferred additional regular dining options. My travel group did think the buffet was well done and especially enjoyed the ice cream bar and the pizza bar. Reason #3 to not go on this ship is drink prices. We are a captive audience and I expect to pay more but $9 for a bottle of Newcastle or can of Guiness! We were sailing out of London around the Emerald Isles. My wife and I typically spend about $300+ in drinks on a 7 day cruise, but alcohol, and especially wine prices just hurt my feelings too much. We spent $27 at the bars on the ship and all the rest on shore. In context, I was buying $90 bottles of Scotch on shore so I am not a Bud Lite kind of guy. I was also not paying $6 for a liter of water to take on the excursions. Bring your own bottle. I am sure we have been spoiled by being on much bigger ships and Disney cruises. If you don't know any better, this cruse was OK. Read Less
Sail Date: June 2014
There were four adults in our party, staying in adjoining balcony staterooms (7192, 7194), in Concierge class. We all have cruised before on several other cruise lines, and so are familiar with the environment. Overall: The onboard ... Read More
There were four adults in our party, staying in adjoining balcony staterooms (7192, 7194), in Concierge class. We all have cruised before on several other cruise lines, and so are familiar with the environment. Overall: The onboard experience was a disappointment. There were too many issues that arose that should not have arisen, and when they did they were either ignored or not handled well by the ships' staff. We did not feel respected as passengers, getting the ongoing impression that our presence was an inconvenience. We would not travel with Celebrity again. Accommodation: cabins were clean and well-appointed. Their location near the stern was ideal, and we were not disturbed by external activities or engine noises. We would book such rooms again. Our room steward was helpful, but his command of English was limited to a few stock phrases. It is worthy of note that our balconies overlooked those on the deck below, resulting in less privacy for those occupants who had paid more than us for their deluxe suites. Plus, the unusual idea of having 'portholes' in the floor of the Oceanview Cafe on deck 10 was disconcerting, too, as they allowed viewing of various balconies. Food/Dining: We ate breakfast and lunch (when onboard) in the Oceanview Cafe (10th deck), and dinner in the main dining room (Trellis Restaurant). The meals were prepared well and we were satisfied. Unlike some cruises, we had no trouble finding seating in the cafe. Celebrity combines fixed dining with casual dining in the restaurant, and this caused confusion (see below). We were subjected to pressure to pay extra and dine in one of the two specialty restaurants on the ship. We declined, even when the tariff was reduced later in the cruise. Service: Service was sporadic and we had difficulty communicating with the staff due to language issues, often with regard to serving of drinks - seems some staff do not understand what a drink served neat is to be. Some of the staff went out of their way to interact, while others ignored us. An exception to this was our dining room staff who were friendly and helpful, and often amusing. Getting Ashore: Two ports demanded the use of tenders to get ashore, and our impression was that Celebrity hasn't quite figured out how to do this efficiently. For the Guernsey port of call, we gave up trying to go ashore as it was about 90 mins after we received our ticket that our number was called. At that point we were eating lunch and gave it a miss. There were no problems at ports where we were docked. Shore Excursions: we only went on one shore excursion booked through Celebrity (Cork walking tour and pub visit), planning our activities at the other stops ourselves. Our companions booked their shore excursions well in advance, but were disappointed with several. Overall, we were happy that we made our own arrangements as most ports of call were well set up with Reception Centres manned by local volunteers, designed to help visitors create their own agendas. In some cases there were free shuttles, not only to the downtown, but for a commentated tour around the local area as well. Well done, Waterford and Greenock. Formal Nights: we have no idea why these persist as the ship made no attempt to make them special. It used to be that these nights were an opportunity for the ship to put on a bit of a show in the dining room, but there was nothing like that on this cruise. Even the inevitable Baked Alaska, served on the last formal night, was nothing special - just another dessert. We weren't asked if we wanted it - it was just delivered. Entertainment: the acts booked throughout the cruise were first-rate. Two that stood out were "Beatles Celebration" (band from Liverpool) and Jack Walker who combines a phenomenal voice with a great stage presence. "The Drinks Saga": We booked through Online Cruise Vacations (recommended) and chose the "123 Go" package, from which we selected the Classic Beverage package and a shipboard credit. The drinks package was the cause of much frustration as it became obvious that most drinks were priced in such a way that one could not order them on our package. We were strongly encouraged to "upgrade" to the "Premium" package, which we did, unhappily. We felt that it was unethical of Celebrity to operate this way, and it made for a less than stellar start to our cruise experience. Dining Room confusion: we found out, to our surprise, that we were expected to line up and check in even though we had an assigned table. Apparently this is done so that tables that are not being used by the fixed dining time crowd can be made available to the casual diners. On the first occasion when we had neglected to check in, the maitre'd stopped at our table and demanded to know our room numbers. Not very friendly. On other nights it seemed it didn't matter if we checked in or not. An attempt at communication could have sorted this out. Sum Up: We had a fun time as we were determined not to let our shipboard experience be a deciding factor. The "different port every day" schedule turned out to be quite hectic, and eventually it was hard to remember what happened on which day. A final note: An indication of the emphasis that Celebrity places on customer feedback is evident in how the company handles post-cruise comments. There are no sheets to fill out, rather we were promised that we would be contacted at our email address post-cruise and invited to fill in an online version. It can be imagined how little useful feedback will be gained by this approach. Read Less
Sail Date: June 2014
We have cruised many times before, mainly with Princess Cruises but also with Royal Caribbean, Holland America and Norwegian Cruise Line and in all we have now completed 14 cruises. We have been on one Celebrity cruise before sailing on ... Read More
We have cruised many times before, mainly with Princess Cruises but also with Royal Caribbean, Holland America and Norwegian Cruise Line and in all we have now completed 14 cruises. We have been on one Celebrity cruise before sailing on the Celebrity Silhouette in the Mediterranean and Adriatic which we thoroughly enjoyed and we were both very impressed with the ship. Of course it was very new and the Solstice class so that may have made all the difference to our experience. We choose this cruise mainly for the itinerary but also because we were looking forward to sailing with Celebrity again. The Celebrity Infinity is our opinion is in need of an update, she is a bit run down and starting to show her age, the décor is dark and dreary and is very worn in places. For instance our cabin had spots of mould on some of the grouting in the bathroom and the washbasin had been damaged where something (maybe a chemical) had been spilt in it, this had resulted in part of the surface of the sink looking as though it had melted, this did not look very nice and made the bathroom feel shabby. The ship seemed to be understaffed so consequently a lot of the staff seemed unhappy and overworked. This was particularly noticeable in the bar areas where very often there was only one waiter so at times it took a long time to be served. Our general feeling was we were not respected as passengers and we felt our presence was an inconvenience at times. Main Dining Experience: We had taken the Select dining option rather than the set dining times as you are supposed to be able to dine at what time you like, you also have to pay your gratuities up front if you take this option. The Select dining is catered for in the upper level of the Trellis restaurant and we quickly found out that it was going to be difficult to get a time that we wanted to eat most nights as everyone seemed to arrive at the restaurant at the most popular time (7 – 7.30ish). After a couple of nights the lady who booked us in at the door started pre-booking us in a couple of nights ahead for 6.45pm, we were not fussy and willing to either eat on our own or join other people for dinner but there were no spaces available later than that unless we wanted to eat very late which does not suit us very well. it seemed a waste of time being on Select dining as we were eating at the same time every night so we just as well have selected the set dining option. We also noticed the difference between the standard of service received from the staff in the upper level (Select dining, tips already paid!) and lower level (Set dining, tips not paid yet!!) as we were seated in the lower restaurant on a couple of occasions and found the staff there were definitely more attentive. Oceanview Café: We never got to grips with the layout of the Oceanview Café the whole cruise and spent a lot of time doing a circuit around the whole of the buffet area trying to find the food we wanted to eat. We were then faced with the task of trying to find a vacant table and seats to sit down and eat which at times could almost be impossible as the area was always very busy. My husband did not like having to queue in the morning to get a piece of toast to then have to join another queue to get a fried egg and so on, and by the time he had got his breakfast most of it was only lukewarm. The buffet in Oceanview is set up in one long U shape and there are three stations (pasta, pizza and Chef’s special) which are hidden towards the back, separate from the main buffet and easy to miss which is unfortunate as they offer something different to the regular buffet. Café al Bacia: This is a nice area on the ship to enjoy a specialty coffee or tea etc. (payable not free like the standard coffee from Oceanview). We found very often we could not find an empty seat in this café to be able to enjoy a nice coffee. We think this is probably to do with the Celebrity offer (123go) where they were giving away the drinks package and so this meant lots of people on board had this package and were using the café so consequently the amount of seating in the area was very inadequate for the amount of customers. We feel the 123go offer may have resulted in a detrimental affect on the ship and that many of Celebrity’s normal standards have slipped because they probably have to cut back on certain things to cover the cost of giving away the offers to customers. On a more positive note we really enjoyed the ports of call and had a nice time overall but were very disappointed in general with the cruise especially as we were expecting the same standard as on our previous Celebrity cruise. After we returned home and reflected on our overall experience we decided to cancel the Celebrity cruise we have already booked for next year in Asia during March as it is on the same class of ship as the Infinity and we did not feel confident that we would enjoy it and would end up feeling we had wasted our money. We do enjoy cruises and no doubt will be looking to go back with our favourite cruise line, Princess cruises, when we book our next one.   Read Less
Sail Date: May 2014
Let me begin by saying this is our 5th cruise with Celebrity Cruise line and may be our last. The four previous experiences left us anxious to book our next cruise. This experience was very different. I am not sure if there are budget cuts ... Read More
Let me begin by saying this is our 5th cruise with Celebrity Cruise line and may be our last. The four previous experiences left us anxious to book our next cruise. This experience was very different. I am not sure if there are budget cuts that translate into unhappy crew members or what. We traveled with another couple and all decided to upgrade to Aqua Class. Upon arrival, we immediately noticed a sense of chaos as we boarded the ship. When we went to our upgraded room, we found the room very dirty; For example, a dirty straw left on the desk chair along with some form of cracker or cookie crumbs, a mirror that had fingerprints and dirt on it and what appeared to be mold at the bottom of our shower door. Determined not to let this upset our vacation, we asked to have the room serviced. The person in charge of our room acted as if we had insulted him! The usual shampoo, shower gel, and body lotion were no where to be found. We had to call for them to be delivered and then replaced several times during the cruise. This is something that previously was done automatically, when the attendant cleaned our room. As for the q-tips that used to be provided....I guess this is another cut, so bring your own. The bath towels were similar to cheese cloth, with ragged edges. I have towels that I use for rags in better condition. After 3 days in Aqua Class, we were tired of the limited menu and poor preparation and started eating in the main dining room (Trellis). The food was a little better and the menu had a better variety, but not the quality we are used to on Celebrity Cruises. We decided to try the Boutique Restaurant on board. Everyone ordered the lobster which was to be prepared table side. It was prepared if you like sushi. In addition, we found the Maître d in the Blu Restaurant to be rude. For example one afternoon we went for lunch and were told the restaurant was closed....we missed lunch. My husband responded that according to the hours posted, lunch was served until 1:30 and it was 1:25. His response was, "Well, that's on your watch, maybe". Really? Three other people in line all had the same time as we did. I would have expected that it should have been handled better. (Hello, Customer Service 101). Perhaps, the most outrageous was the disembarkment process. We were left in the terminal for several hours, waiting for the taxis we were told would be there shortly. Celebrity's explanation was that there were 3 other cruise ships in port and so the taxi's were at the other terminals. Really? I would think that with the fact that Celebrity, Royal Caribbean and Azamara have all joined under one Corporate hat, they would have a little experience (and perhaps some clout) in dealing with assisting their passengers to find transportation. At the time the passengers were arriving to start their cruise, there were still a couple of hundred people waiting for transportation. For those of you thinking that I should have made my concerns known while still on the cruise so that the situations could be remedied, I did meet with the Captain's Club Concierge who listened politely and did nothing. Please Celebrity Management, bring back that wonderful quality, customer service and perhaps the midnight buffet (with ice sculptures) that we have come to expect and enjoy.   Read Less
Sail Date: May 2014
This was the first time we sailed with Celebrity and were expecting it to be a cut above Carnival, Norwegian and Royal Caribbean. Unfortunately, we found the ship to be in need of an update - nothing terrible but definitely not as nice as ... Read More
This was the first time we sailed with Celebrity and were expecting it to be a cut above Carnival, Norwegian and Royal Caribbean. Unfortunately, we found the ship to be in need of an update - nothing terrible but definitely not as nice as other ships we have been on. The decor was drab and a little worn in some places. The cabin was small. The cabin steward was great though. The first night, my salad in the main dining room had browning lettuce. The pasta was horrible - dry and hard like it had been microwaved. The wine steward never did bring the wine I ordered. That was the first night. Unfortunately, this continued throughout the 11 night cruise. The staff seemed overworked and unhappy. The quality in the main dining room was so poor that in order to get a good quality meal - you had to go to the special dining and pay a pretty penny. The activities onboard were not well planned and very limited. They seemed geared toward an elderly crowd which was probably appropriate since we were probably the youngest on the ship and we are in our 60's. Also information was hard to get even when you went to the service desk - only limited info was provided. We did enjoy the ports - they were fun. Disembarking in Copenhagen was a nightmare! It took hours. People waited in the terminal forever hoping to get a taxi to town. The only option was a taxi or a hop on and off bus. Traffic was backed up for miles and if you did get a taxi - you were basically standing still. It took us 6 hours to get to our hotel from the time we docked!! Celebrity could have provided buses to transport disembarking customers to the center of town but no such service was available. Planning and preparation overall was lacking in many areas. Their website is pretty bad too. We booked through their website - a big mistake!!! We found out that they would not honor their price guarantee. The price went down on Expedia by $225.00 a person and Celebrity said they would not honor that price drop since it wasn't on their site. Their price guarantee states in the first line "Our Best Price Guarantee ensures that you'll enjoy the lowest advertised rate on your cruise fare and preferred promotional offer." It doesn't say on Celebrity's site only. I don't think I want to go on another Celebrity cruise. I think I've had all the fun I can take with them.   Read Less
Sail Date: May 2014
Just returned from a cruise from Harwich, Normandy, Dublin, Liverpool, Belfast, Scotland, Oslo and Copenhagen. Background We have cruised somewhat (7 trips to date) but are nowhere near as experienced as some. I do however travel ... Read More
Just returned from a cruise from Harwich, Normandy, Dublin, Liverpool, Belfast, Scotland, Oslo and Copenhagen. Background We have cruised somewhat (7 trips to date) but are nowhere near as experienced as some. I do however travel extensively (100 nights per year) and therefore am aware of customer service. My initial impression was this ship while it was refurbished a few years ago, it really is showing its age. The colours of material used matches its launch some 13 years ago. Floors in the main buffet area felt at time soft and their was a definite odor in the bathroom that smelt like a cat had used it as a litter area. In previous experiences - Celebrity differentiated itself on food. While I can't say the food was awful, I can say it certainly did not differentiate itself. We were told in our select seating that we would have one side of the menu that would stay the same and one side that would change. Well both sides changed - and there was no explanation. PA announcement could be heard in our room at the start of the trip - but by the end we had to open our cabin door to here announcements. Again no explanation as to why something didn't work. Language - another observation was staff did not understand English. I cannot count the number of times we asked questions and simply could not get an appropriate response. They were great at wishing us a nice day - but little else. Tipping - I did not like the old system of envelopes and people showing up at the table looking for their envelope - Having said that the current system is not working either. Simply paying so much into a fund - does not promote good service and creates an onus on the customer to make changes - if they feel service was deficient. Revenue sources _ $3.50 for a Coke and a 15% gratuity on top is ridiculous. We had several people complain the beverage package rules changed 4 times in 12 days. Guaranteed Low Price - We booked our trip a year in advance and were guaranteed the best price. To ensure we got the best price we however need to monitor the site to ask for the difference. If Celebrity focused on the customer - they should advise us - not the other way around. Customer service isn't about self help it is about customer service. The onus is on Celebrity and not a customer. Mechanical - Power failure ship lost all power and explanation was not well communicated (see comment on PA system) I believe that a full written explanation should have been provided to each guest Hand Sanitizer - Apparently there had been a Norwak virus episode on the trip before ours. We had people dispensing hand sanitizer everywhere we went. There was no explanation and in some cases when you re-entered the ship - there was very little thought to this. You had to get a shot of Purell and three steps later had to supply your cabin card and remove backpacks, hats, sunglasses etc for security. Overall I enjoyed the ports of call especially Normandy, Liverpool, Dublin, Oslo and Copenhagen. My experience on the ship will cause me to look at other cruise ships with better service, better comu8nication and certainly more transparency, along with better business practices. Irony - In several communication pieces - daily newsletters and announcements - Celebrity talked about code of conduct - for travelers - but not once refered to their responsibility to customer satisfaction. The older I get - my measurement is what they do and not what they say. We are becoming less a customer and more a revenue stream. Perhaps if they looked at customer satisfaction - they would understand that it is about the long term customer relationship, that generates the long term revenue source.. Read Less
1 Helpful Vote
Sail Date: October 2013
My wife and I have sailed many cruise lines over the years, and are diamond members on Royal Carribien. This is the first review we have felt compelled to write. We have made two transatlantic cruises this last year, one on the RC's ... Read More
My wife and I have sailed many cruise lines over the years, and are diamond members on Royal Carribien. This is the first review we have felt compelled to write. We have made two transatlantic cruises this last year, one on the RC's liberty, which was fabulous and the other on the Celebrity Infinity, a miserable experience. Celebrity made the reservation for the cruise and air to London. They told me I would receive the air arrangements about 30 days before the cruise date, I had to call them twice shortly before the cruise for the info? We had to leave before our luggage tags arrived. The check in on the ship went well. The service in the dining room was slow and the food was Mediocier at best. The Ocean View Cafe was under staffed by unhappy people, and the food terrible and not hot. We had a drink package and the service was nonexsistant. The Elete club members had no lounge, and given paper slips to use in verious bar. The whole ship was dirty and unkept. Our room had dirty tile with black algae in the bathroom and shower. My wife and I both got some kind of skin infection on our feet we are trying to get rid of. We were told our package included a pier to airport transfer, which was printed on both our cruise invoice and air confermation, which was refused by the ship customer relations after showing them their own printed documents. After four trips to the CS rest I received a done message they were going to give me the transfer as a favor, but crop. Was still maintaining I had not paid for it. Very poor. We will never ever sail on Celebrity again, and now have question about Royal Carribien. Read Less
Sail Date: October 2013
In my opinion Holland America sets the standards for cruising, and I rate it a 5* out of 5*. Infinity I rate a 4*. The ship's management and staff were all first class. The entertainment guest selection was outstanding, as well as ... Read More
In my opinion Holland America sets the standards for cruising, and I rate it a 5* out of 5*. Infinity I rate a 4*. The ship's management and staff were all first class. The entertainment guest selection was outstanding, as well as the ship's singers and dancers. There were many selections of activities on board to satisfy almost everyone's desires. The 5 ports we visited exceeded our expectations. The food and presentation for breakfast and lunch was very good, but the evening meals were disappointing for the two of who are on restricted diets. The other 6 people sitting at our table were well satisfied with the "meat and potato" selections, but after 3 tries we gave up on the fish presentations consisting of; salmon, Pollock and Flounder. It is difficult to "mess-up" Salmon and Flounder, but the chief found ways to destroy the flavor of each of these fish. The ship's crew needs a little training in the maintenance of the ship. Our veranda had paint smears and drips from previous paintings. Also, about a week out an odor of fresh oil based paint was apparent in the second aft stairwell that was very irritating to me and my companion. May have been a coincidence, but my companions sinus' became inflamed by the next day. The odor persisted for the next 3 days. The aforementioned inconveniences did not materially affect our overall satisfaction with the ship's crew and the cruise. Would definitely cruse with Celebrity again. John G.K. Ferrell jgkferl@bellsouth.net Read Less
Sail Date: October 2013
Trans Atlantic Cruise 24th October - 7th November We set off from MAN at 07.20 and landed at LHR at 08.30. Our luggage was with us quickly and we were met and taken to the waiting bus. We left LHR by 09.15 and had an uneventful journey ... Read More
Trans Atlantic Cruise 24th October - 7th November We set off from MAN at 07.20 and landed at LHR at 08.30. Our luggage was with us quickly and we were met and taken to the waiting bus. We left LHR by 09.15 and had an uneventful journey to Harwich, which took just 2hs. This had been the one aspect that I was nervous about, as I had been unable to find anyone reporting on this transfer. Embarkation was speedy and we were sitting at the rear of the ship, the outside section of the Ocean View Café by 11.45, having ordered our first drink from the Classic Package, which came as part of our booking. This proved excellent, if only for the 2 litres of water which we ordered daily. If we had used the one left in our cabin, it would have cost us at least $150 for the 14 night cruise. It just meant that I had to pick up a bottle from any bar on the ship.The cabins were ready by 1.00 and although I knew we had an extra large balcony, on our FV, I was impressed, as we had a bedroom and lounge. Sail away for us was from the same bar, where we met previous cruisers from the Century (Hawaii) & the Eclipse (Caribbean) It was good to catch up. We met our table companions, a couple from New Hampshire and a couple from Halifax ,Nova Scotia. We got on very well 1St Sea Day We had a very early start, I had not slept well, due to the movement of the ship. I began to think that I shouldn’t have upgraded to the corner FV on Deck 9 starboard.We went to the C.C meeting, held at 09.30 in the Constellation lounge. Here we met fellow C.C’s one of which had been put in the Royal Suite. ( They had booked concierge, but had noted that guarantee suites were less than they had paid, so asked to be transferred to a suite, after final payment day) She took a group of 10 of us for a ‘viewing’ I liked the Jacuzzi on the balcony and the large table in the dining room especially. Before we set sail on Sunday 27 th October, we were warned by the Captain of the impending storm and to take care as we walked around the ship.I do not have any pictures of the horizon rising & falling 40 ft, from top to bottom of the 2 story dining room window, nor of the broken window, which according to the Captain cracked due to the ‘flexing of the ship,’ - a spontaneous shatter.They apparently carry replacements panes on board, but it hadn’t been replaced by see through glass, when we saw it on the last morning. Our ports of call were : La Rochelle (France) Gijon (Spain) Vigo (Spain) Lisbon (Portugal) We were 3 hrs late arriving into Vigo; we have been twice and been late on both occasions. It was interesting to watch our approach. I wasn't impressed with the town, I think that it's main claim to fame is due to it’s proximity to Santiago de Compestella. I heard later, that Indy missed the port, due to remaining in Southampton an extra night,as passengers could not reach the ship, because Heathrow was closed and trains were not travelling south beyond Peterborough. They were sailing direct to Lisbon. We were told that seas on Monday 28th October, would be 2m less than the previous night, oh joy, I might get some sleep, beyond 3am. We were to change the clocks yet again. We had already: Put them 1 hour forward for France and Spain, who are BST +1hr. Put 1 Hr back, BST to GMT( Daylight Saving Time)Always the last Sunday in October, in Europe. Put 1 hr back as Portugal is on GMT. Over the cruise we put the clocks back a further 5 times. Yes, we gained 7 hrs in all, a 7 hr longer cruise, but my body still worked on UK time! It became such a problem, that once we left Lisbon, breakfast was 1 hr earlier each morning, as elderley passengers wake early. Theatre lectures also started at 9am instead of 10am. The 7 days at sea were spent going to 'Beyond the Podium' lectures. Our favourite was Jim Kennedy, recently retired director of Kennedy Space Centre. We were given 2 different Nasa 'pins, ' by him. We also listened to the Discovery of America , was Christopher Columbus the first adventurer to arrive in America and the Mutiny on the Bounty, by an ex University Proffesor, but I cannot remember his name! Ian White ( a photographer employed by Scunthorpe News) detailed his memories of the Beatles. We only attended one of his lectures, as I was not impressed with his delivery. I attended 5 (free) iLounge lectures, which were interesting, but nothing could be done to improve the overloaded sattelite connection.These were very popular and were eventually moved from the Gamma Conference Centre to the Rendevous Lounge, as seating was at a premium. In fact the 1st 2 were repeated due to popularity. My husband (DH) went to the gym approx 7 times and we both went to the Elite Happy Hour nightly, where we were given 3 vouchers each to use between 5-7pm, as there were over 1000 Elite passengers on this TransAtlantic sailing. We both attended all the evening Theatre shows, but the 3 productions shows weren't put on until the last week of the cruise, due to the rough seas. Even though the 1st Formal night was on our 1st Sea day, they had already decided that these would not be performed until after we left Portugal ( even later eventually) I think my favourite performance was by a fellow Welshman, Mike Doyle . He was a baritone and comedian. We spent enjoyable hours on our balcony and were very appreciative of the extra space in our room. It will be a shock when we go back to a 'normal' sized cabin. We woke to clear skies on Sunday 3rd Nov, and I was lucky enough to capture some reflections of the Partial Eclipse of the sun. I didn't have protective shades for my eyes, or filters for my camera, but by chance, as I was trying to focus on a hawk, who we think was living on the ship, I captured a reflection. In all I have 6 of the various stages of the Eclipse. A real added bonus for those of us who live in cloudy U.K. We also attended a Brunch on the morning of the last Sea Day.We went early, as DH had a final rehearsal for the Celebrity choir at noon. The performance was during the Infinity guest & staff show, which was on the choppy afternoon of the final sea day. Our last day and final port came too soon, but it was HOT. We took the local boat over to Paradise Island in Nassau and walked around. Not many of the shops were open and as I was feeling unwell, we didn't stay for too long ( I had picked up a chest infection on the ship) We were able to see the new Norwegian Breakaway arrive just before we left. I wasn't impressed. We arrived in Miami early morning on Thursday 7th November. I tried to get photos of the Pelicans that were flying near our balcony, but they were too quick for me. We were unable to partake of the Elite breakfast on the final day. Coffee in the ocean View Cafe was a rarity, as were cups, hot water and tea. I did eventually manage to find some cardboard cups , but with out the collars to hold them. We gathered in the S.S United States Restaurant, to wait for our number to be called, but then had to go up to the Theatre Entrance to disembark. We would have been better sticking to our original assigned room, rather than wait in the Elite Lounge. Once on dry land, we found our luggage without a problem, as it had been placed on a carousel in 3 different rooms. We were through immigration in Miami, without a problem, but I still have the Customs Form that I had to fill out - never mind there only being 3 Officers on duty, there were NONE, only Immigration Officers and they didn't ask for the form! Our only problem was trying to find the transport to the Shereton hotel, where we had a room until 4pm. Here I was able to upgraded my i-Pad in the tranquil gardens, which just happened to have free wi-fi access. What joy, after the truly dire internet service on Infinity. We had a quick flight back to LHR, but had to wait for a plane to go from our stand. I asked to be fast tracked so we could get on our plane which was leaving in just over 1 hr. We made it and were in MAN on time! All travel arrangements fortunately went without a hitch. It was good to be home, even though the weather is colder, its not windy, and my bed is stable.   Read Less
Sail Date: October 2013
This was my 25th cruise. My 2nd on Celebrity. This repositioning cruise was an excellent value and wonderful crossing to Miami. The ports of call, La Rochelle, Vigo, Gijon & Lisbon were okay. I would not recommend any of them as there ... Read More
This was my 25th cruise. My 2nd on Celebrity. This repositioning cruise was an excellent value and wonderful crossing to Miami. The ports of call, La Rochelle, Vigo, Gijon & Lisbon were okay. I would not recommend any of them as there are more exciting ports of call to travel in Europe. The staff on Celebrity could not have been nicer. We were constantly greeted by staff and officers through out the trip. For an older ship the Infinity was in good shape and very clean. Our cabin was kept immaculate. The entertainment was second rate but one has to put all that in perspective as we paid less thent $100.0 a day for food, lodging and entertainment. The food was good. You would have a problem not being able to find something to eat, as the choices were varied and the selection large. Altough by the second week everything started looking and tasting the same. Most of my travels have been with Princess, NCL and Holland America. I had always heard that Celebrity was higher class of cruise line. Unfortunately that is no longer the case. They are basically a mass marketed cruise line competeing with the rest. With that said, I still would travel on Celebrity but would not expect anything special. Read Less
Sail Date: October 2013
My impressions of the Oct 12, 2013 Century Infinity Wine Immersion cruise: first this was our second trip on Celebrity, so part of the ship comparison will be against the previous experience on the Silhouette. We used select dining and the ... Read More
My impressions of the Oct 12, 2013 Century Infinity Wine Immersion cruise: first this was our second trip on Celebrity, so part of the ship comparison will be against the previous experience on the Silhouette. We used select dining and the booking came with the classic beverage package, two shore excursions, and a specialty dining voucher. The cruise terminal in Harwich although quite a distance from London was very close to the rail station and the train ride of about an hour from London Liverpool Street station was pleasant and only cost $61 roundtrip for the two of us. The Infinity although clearly smaller and older than the Silhouette was in very good condition and well maintained and our balcony cabin was comfortable. The crew was outstanding, I found that on many occasions at the Al Bacio and other bars the servers would recognize me and prepare my drinks without being asked. I had noticed other reviewers complained of not being served drinks from the wine stewards at dinner, our experience was entirely different, they always keep our glasses full and were very attentive to service. The captain and his staff were always visible and engaged in the activities around the ship even including the captain attending the shows at night. The food at the main dining room was very well prepared and we did not have anything that was not delicious; on the other hand, our experience at the Qsine was a let-down (they do have great sweet potato fries). The ship excursions were mixed, we originally wanted to do the Normandy Beaches but due to the USG shutdown they were closed, so we opted for the Versailles Palace tour, we had a very good tour guide and an excellent lunch in a small restaurant we only wish it had included a garden tour. At La Rochelle we toured the city on our own the first day (albeit a bit wet) and took the Hennessy Cognac tour the next day. I will agree with other reviewers that this includes a long drive and the 15 minute stop for the roman amphitheater looking through a fence is not that exciting especially after seeing the Coliseum in Rome, also the lunch we had on this tour was not good. Bilbao we did on our own taking the metro into see the Guggenheim and walking through the old city. The included tours were good to Santiago de Compostela (good weather, no crowd, so-so guide) and Porto port wine (great views, good guides). One of the selling points to joining Cruise Critic was our dining companions were members and had created their own tours with which sounded grand. The entertainment on board was generally very good especially the energy of the crew productions. Two of the entertainers (magic and comedy/juggling) we had already seen on the Silhouette (what are the odds), the musical entertainers two were excellent and one was plain bad (first time I have gotten up and left a show). My wife and I love the art presenters (especially when she wins a drawing) they were very good at art history lectures, but the podium speaker was not so good he just read off his charts and had very little to add (in contrast to the Silhouette which had fabulous speakers). In total it was a very good cruise and we would not mind taking this ship again.   Read Less
Sail Date: October 2013
From the moment we embarked to the moment we disembarked, the voyage was extraordinary good. We were impressed by the genuine enthusiastic, charming, sincere attitude of all the staff and the phenomenal team spirit. Everyone was caring, ... Read More
From the moment we embarked to the moment we disembarked, the voyage was extraordinary good. We were impressed by the genuine enthusiastic, charming, sincere attitude of all the staff and the phenomenal team spirit. Everyone was caring, smiling as if they enjoyed their work and couldn’t do enough for the guests. The service was superb. There is a great buzz on board. Be it a cleaner in the corridor or an officer passing by, everyone is smiling, always greeting you with the time of the day. It was a pleasure to be amongst so many enthusiastic, likeable individuals.We have always believed that it is the employees who make a company a success or not. The staff on board Celebrity Infinity were delightful. The entertainment was excellent. The shows were professionally presented and extremely enjoyable and entertaining. The guest entertainers were brilliant. The speakers were outstandingly good in the subjects, knowledgeable and presentations. The quality of all the Restaurants and bars were superb as well as all the food and beverage. The Daily Programme sheets were extremely informative as well the port of call guides. The online TV Guide and the content were excellent and very up to date. We would like to commend the following, amongst so many as we were unable to remember their names and there are many more unsung heroes in the background of the ship which help to achieve a perfectly organised and efficient operation. Our Concierge, Anca Cenea is the busiest, productive, efficient and effective Guest Services person we have ever met. Not only that, she is one of the nicest people we have met for a long time. Our Stateroom steward, Marcello and his assistant Eddy, in our opinion are probably the best we have ever come across. The stateroom was spotless and nothing was too much trouble for them. They oozed enthusiasm. Always helpful, attentive. Two very caring and charming people. All the Maitre D’s, waiters, bar staff were charming and prompt To summarise, one can sense a phenomenal positive atmosphere, great team work, morale and attention to detail.   Read Less
Sail Date: October 2013
To celebrate our mom's 80th birthday, my sister and brother-in-law's 40th wedding anniversary and me and my husband's 25th anniversary we decided on a cruise. We started in Harwich and were surprised by rough seas on our ... Read More
To celebrate our mom's 80th birthday, my sister and brother-in-law's 40th wedding anniversary and me and my husband's 25th anniversary we decided on a cruise. We started in Harwich and were surprised by rough seas on our first "at sea" day. Our first stop in La Rochelle was great and the weather was better than expected. Our second stop in Gijon, Spain was also delightful. That evening, though, we got caught in what we later found was described as the "storm of the century" in Britain. Walking on board was challenging with the winds estimated at over 82 MPH (hurricane force) and waves from 45-50 feet. The storm went on all night. The Captain later said he had been in some bad weather but this was among them and another officer thought the storm was magnificent. Luckily our family weathered it well but it was quite the experience. Unfortunately we arrived three hours late in Vigo so had to forego seeing Santiago de Compostela which was a big disappointment as that was one of the highlights we wanted to see. I enjoyed the transatlantic and that part of the sailing was much smoother, but I still enjoy itineraries that offer more sightseeing. We are not to the point of wanting quite so many days at sea. We did have some excellent entertainment on board via a test program called Cruising with the Classics. This featured Brooke Aehron and an up and coming flautist. Hopefully this program will continue. All in all we had a wonderful time. Read Less
Sail Date: September 2013
We sailed on Celebrity Infinity on September 18. This was our 2nd Celebrity cruise and it was much better than the first one last year to Canada/New England on the Summit. We arrived at Harwich port and were very quickly checked in and ... Read More
We sailed on Celebrity Infinity on September 18. This was our 2nd Celebrity cruise and it was much better than the first one last year to Canada/New England on the Summit. We arrived at Harwich port and were very quickly checked in and our way to the Café for lunch. We then roamed around the ship until it was announced that cabins were ready. When we got to our cabin, we met our cabin steward and assistant, who did an excellent job for us during the entire cruise. Our suitcases actually arrived pretty quickly and we got everything unpacked. Muster drill was scheduled for 4:00 and went smoothly. Then off to the Oceanview Bar for our “sailaway” party with other cruise critic members wearing our mardi gras beads. Dinner was at 6:00 and we were seated at a table for 8 – 2 Scottish ladies, a couple from Florida and another couple from Virginia about 20 minutes from where we live. What a coincidence! Our waiter and assistant were wonderful during the cruise and remembered our names and what types of things we enjoyed and even anticipated what we needed. The following morning, after packing a few essentials, we were off to Paris. We found a hotel room for under $200 so decided to spend the night in Paris. What a wonderful experience!! How could we be so close to Paris (having never been there before) and not make the trip. After our return to the ship, my husband’s tux had been delivered while we were gone so he tried it on. Unfortunately, the pants were too long, but guest services arranged a tailor to come to our cabin the next morning to do the alterations. Problem solved. One of the things that attracted us to this cruise was the fact that it was labeled a “wine immersion” cruise. However, we found that most of the excursions to wineries in the ports were between 8 and 10 hours long because they were so far away. While we may have enjoyed visiting the wineries, we felt like it was too long of a trip. Even though we had never been to any of the ports on this cruise, we opted not to do any excursions and just wandered around the ports on our own and enjoyed the local cuisine. We love sampling the various cuisines when we travel and always look for places where the locals go. The only port that we had specifically planned an excursion on our own was Vigo. I found a tapa and wine tasting walking tour of the old quarter which was amazing. The company was EATour Specialist, SL and Sean O’Rourke was our guide. We went to 3 different local establishments to sample wines and tapas of the region. Sean was very knowledgeable about the food and the wines we sampled. There were 5 other couples from cruise critic that joined us and everyone seemed to really enjoy the experience. Sean was very good at communicating with me before the cruise and answered all of my questions quickly and efficiently. The meeting place was right at the port which was very convenient. Our last port was Porto, Portugal. While we had anticipated sampling ports at the different port houses, we only were able to do a couple. The weather was off and on again rain which limited our wandering to the port houses. After this cruise, I have a different opinion about Celebrity and would sail on them again even though we prefer Royal Caribbean.   Read Less
Sail Date: September 2013
I agree with previous comments about this cruise. My wife and I have been regular Celebrity cruisers and were very disappointed about the downturn in Celebrity standards. Food in the main restaurant is now all "plated up" and as ... Read More
I agree with previous comments about this cruise. My wife and I have been regular Celebrity cruisers and were very disappointed about the downturn in Celebrity standards. Food in the main restaurant is now all "plated up" and as a result is not sufficiently hot. additional vegetables can and were requested but again arrived lukewarm and overcooked.Someone in the Celebrity management has obviously decided that the way forward is special restaurants from which one can choose, bad decision! such are overpriced and on this cruise the Qsine restaurant staff were discounting in an effort to attract custom. In early Celebrity Cruises there were no such restaurants nor were they required as the basic food offered and delivered was excellent. I agree also with the slow service in the cafes and bars and such we believe are the result of the "all inclusive" drinks packages available. Having said all that, it is a simple result in economic terms that if cruise prices remain constant against a background of rising costs then standards will drop. We just feel a marketing decision has been made which is wrong. On the plus side, embarkation and disembarking procedures leave other companies in the shade and when saying this a particular thank you to the Harwich terminal staff who helped when a return to the parked car was required. The staff were in general courteous and helpful notwithstanding some communication problems! Entertainment was good as was our Stateroom and steward. Overall we were left with a feeling of sadness at the lowered standards and will have to think very carefully before using Celebrity again which, after in excess of twelve cruises with them is a great shame. Read Less
Sail Date: September 2013
This was our worst cruise. It was promoted as a 5 Star Wine and Gastro Cruise but no one knew anything about wine and even less about food. The meals on the dining rooms and the buffet were awful. Menus read ok but the food was bland, ... Read More
This was our worst cruise. It was promoted as a 5 Star Wine and Gastro Cruise but no one knew anything about wine and even less about food. The meals on the dining rooms and the buffet were awful. Menus read ok but the food was bland, boring, overcooked (especially the fish), with limited choice, same items everyday with no changes whatsoever on the buffet. To dine in the speciality restaurants was no better, you had to pay an additional 45 dollars for basically the same food and you did not even gat a printed menu you had to choose off an I-pad ! All the food is flown in from Miami frozen, pre-packed, portion controlled, nothing fresh, everything overcooked. They are worried about traceability and being sued. We had the Classic Drinks package included - it is $50 per day per person to purchase on the ship - but my wife does not drink alcohol only sparkling mineral water which they insisted on charging for. You can drink as much wine, speciality coffees, spirits etc. but not water. After having a go at the Bars Manager we did get the water included. The ship was about one third full of Americans but it appeared that Celebrity had not sold the cruise very well in USA and they were doing the same cruise 4 times, one after another. Because of poor sales the cruises have been heavily discounted for UK residents. The Americans were not happy with the food and also the ports. They sailed from "London Harwich", and did not realise that Paris was over two hours from Le Havre, Bordeaux was about the same for La Rochelle, Leixoes was not Porto, and it was 30 minutes into Bilbao. You had to pay extra for many things like fruit juices, some ice creams, items on the healthy options. Photographs were a shocking $29.95. The shops were hardly selling anything with uk residents having to pay UK Vat of 20% irrespective of where in Europe the ship was. Why ? How do Celebrity pay HMRC ? On return to Harwich if you had travelled by your own car your cases were taken to the car park and you had to get on the shuttle bus to the car park. If it is raining your cases and you would get very wet. What was shocking and alarming was that there was no customs procedures or any passport control. Crew members could have walked off the ship and simply disappeared in the UK. On the positive side the cabin was ok - we had a wheelchair adapted one (6005) which was very spacious but some distance from the lifts. The entertainment was reasonable but the entertainment team were not and it was good to have longer in the ports - overnight in Le Havre, La Rochelle, and Bilbao unlike a trend with other cruise lines to reduce visits to only a few hours. The excursions were all very expensive as were the shuttles. We did enjoy the places visited and that's why we chose this cruise because of where it was going and we did get value for money with late booking and offers. However it will be long time before we consider Celebrity again - 5 Star it is not. Read Less
Sail Date: September 2013
This was a wine immersion cruise, whatever that means. Nice ports, however average experience on the ship. The Infinity is one of the older ships in the fleet. Solstice class ships are so much nicer. The cruise left from Harwich, England, ... Read More
This was a wine immersion cruise, whatever that means. Nice ports, however average experience on the ship. The Infinity is one of the older ships in the fleet. Solstice class ships are so much nicer. The cruise left from Harwich, England, which was a good two and a half hour drive from London Heathrow. Embarkation was a breeze. No one in the the concierge line, so we breezed right through. Went up to the buffet and there were no seats to be had. Finally grabbed one. Seemed like every passenger on the boat was up there. Finally went to our cabin #8165. Aft area of the boat. Our door was right across the hall from the main crew door, which was noisy at times. This ship, the Infinity, looked as though it was time to get a refurbishment. Scratched walls, shower tile was dirty, etc. Our cabin steward came in and introduced himself. Very nice guy and made sure that we had everything that we needed. He even brought us an extra bottle of champagne, for free. Even though we were concierge class, I noticed that about half of the room service menu had been cut from previous Celebrity cruises. Also, they have cut out their free movies. All movies were $12.95. Dinner in the dining room was average to good. Same menu from every Celebrity ship. I wish that they would change it up a bit. Anyway, the food was much better than the buffet, which served the same food menu every night. The Captains Club lounge was nice. Complimentary cocktails each night before dinner. This cruise had some great ports, though. First port was LeHavre. Easy to get a train into Paris. We didn't need an organized tour. LaRochelle, France, was a lovely town. Bilboa, Spain, was a nice city. No need for organized tours. It felt like everyone on the boat was sick. Coughing, sneezing everywhere. We both caught cold as well and were sick the second half of the cruise. Entertainment was good. The Celebrity dancers were great. I would probably not repeat this cruise again, however it was fun to see ports that I'd never been to. My only major complaint was that Celebrity charged you for shuttles into town. Our last day was in Portugal and raining so hard that people didn't want to get off the ship, however there was no refund for the shuttle. Read Less
Sail Date: September 2013
Celebrity Infinity Immersive Wine Cruise - September 2013 We booked Aquaclass on the Celebrity Infinity. Included in the cruise deal (we booked through Iglu) was free car parking at Harwich and the Classic drinks package. Harwich The ... Read More
Celebrity Infinity Immersive Wine Cruise - September 2013 We booked Aquaclass on the Celebrity Infinity. Included in the cruise deal (we booked through Iglu) was free car parking at Harwich and the Classic drinks package. Harwich The car journey into Harwich was easy, the car park is well sign posted and there are plenty of staff there to guide you where to park. We arrived at 11 am, the advertised opening time for parking. Just before you park your luggage is taken from your car at a drop off point and transported to the ship. At the car park there was a shuttle bus waiting to take us to the ship which was moored close by. Check-in This was a fairly quick and painless experience. There was a long row of check-in staff which meant a short queue and wait to obtain your sea pass. You do then have to run the gauntlet of the photographers wanting to take your picture before boarding or those who want to sell you a drinks or dining package but we just politely smiled and declined all offers. Tip: wait till you get on board, have a good look round, see what deals are being offered before parting with your well earned. With Aquaclass you fast track security (you are given a red card which acts like a magic wand). We had our own security check-in line which had about 6 in the queue whereas the great unwashed (I jest) were in a queue of at least 50. One of the 50 was well peeved that we had moved through so swiftly and attempted to climb over the rope barrier, only to be accosted by a member of the Aquapolice who gave him short shrift. I believe he did not pass go and did not receive his $200 on board credit The security checks are not as thorough as airports so no need to remove shoes or belts. Through security and safely on board! From arrival at the car park to getting on board must have been no more than 20 minutes. I was well impressed. On board you are greeted with a glass of bubbly or Buck's Fizz (well the ubiquitous Celebrity Blanc de blancs). The ships tannoy announced that the ship was still being prepared but passengers were able to make use of the Oceanview Cafe buffet on deck 10. We went straight up to our cabin and were pleased to see it was already prepared for us. Our cabin number was 1133, one of the 4 new cabins on Deck 11 built at the back, sorry, aft when the ship was "solsticized" in December 2011. The Cabin Cabin 1133 is a lovely cabin with a decent sized balcony that comfortably takes a table, 2 chairs and 2 foot rests. Immediately below is the Sunset bar on deck 10. The port side of this outside bar allows smoking and our cabin is on the port side. I can categorically state that smokers below do not affect you in any way when you are on your balcony (I am totally smoking intolerant), nor does any smoke/soot/odours etc. from the ships funnel have any affect whatsoever. There are no privacy issues either. Only if you have your deck chairs near the balcony can anyone see you. You are only really visible to those in the bar if you were to stand close to the edge of your balcony and they would have to be looking up. To the right of the cabin is a stairway which conveniently leads down to the bar. (I did the journey in 16 seconds on day one!) This stairway is really only used by those who reside on deck 11. The door is heavy but well dampened so it doesn't shut with any great noise. I was not bothered in any way by the noise coming from the bar when on our balcony. You cannot hear anything from the bar when you are in your cabin with the door closed. The view is fantastic, it is totally unrestricted, save the Maltese flag that flutters in the wind to your left on port days and below where the canopy of the bar overhangs. I can't remember how long we had to wait for our luggage to arrive but I would say it came about 5 pm which wasn't an issue as we had brought an overnight bag onto the ship with us. Another perk of Aquaclass is a complimentary bottle of Celebrity own label Blanc de blancs (looks and tastes, ahem, a bit like Champagne and widely available on the ship for $7 a glass or "free" with Classic drinks package). Dining Aquaclass guests have their own private dining restaurant Blu, others can't pay a supplement to get in. The food is excellent and in the main "healthy". You obviously have the MDR option, Oceanview Cafe (aka feeding time at the zoo), or pay for the speciality restaurants. We were regular visitors to Cafe al Bacio (CaB) as they do speciality teas and coffees (as well as alcoholic drinks) the vast majority of which are in the price range of the Classic drinks package. Tip: If in doubt just ask your waiter. Entertainment We never chose this cruise for the entertainment element and didn't visit the theatre once. Saying that there was a singer/pianist (Jeremy Oren) who appeared at CaB afternoons and evenings who was excellent and interacted well with guests during his entertaining routines. He has a huge catalogue of songs and always played the many requests that were made. Celebrity Excursions Nothing to report I'm afraid as we had our fingers burnt on our first Celebrity cruise 2 years ago and vowed never to pay again and to organise our own trips in future. Our first port of call was Le Havre which gives access to e.g. Paris and the Normandy Landing Beaches. I felt really sorry for the American visitors who were likely making a once only visit of a lifetime to the beaches and to the cemeteries of their fallen ones only to find all the US cemeteries were closed due to their Government 's shutdown....absolute disgrace! Staff The waiters and room attendants were fantastic and they deserve every penny our gratuities provide them. Special mentions to Dennis our stateroom attendant and his assistant whose name I'm afraid we didn't catch. Nico in CaB and particularly Anil, Jeffry and Kennet in Blu. Having read many questions posed on this site about the drinks package, can I just say the Classic package gives everything you need unless you insist on expensive wines and top brand spirits. If you are pleasant and courteous to the bar staff (I was amazed how many guests were not) they provide you with what you want, within reason. Summary Infinity is a bit smaller and older than our previous Celebrity ship the Solstice but still retains an excellent standard of food and service in my opinion. We spoke to many fellow passengers who were "well cruise travelled" and in general they all say that cruising standards have slipped a little over recent years, but Celebrity is still up there as one of the best cruise lines. Obviously it all comes down to personal preference and if you try hard enough you can find fault with any service you purchase but to me Celebrity Infinity is a very good ship with in the main excellent, friendly, helpful staff and despite some recent negative reviews on this site I would be happy to recommend this ship to anyone. Finally if anyone is interested and wants to contact me I am happy to answer any questions, particularly about our cabin and provide photos if required. Read Less
Sail Date: September 2013
Well this was our first experience of a Celebrity cruise. We have cruised many times with Princess, RCL, Holland America, P&O (just once) and Scenic Tours. Up until now, our worst cruise was with P&O on the Oriana, but this comes a ... Read More
Well this was our first experience of a Celebrity cruise. We have cruised many times with Princess, RCL, Holland America, P&O (just once) and Scenic Tours. Up until now, our worst cruise was with P&O on the Oriana, but this comes a very close second. It was advertised a an Immersive Wine Cruise. That was of little interest to us, but we needed an accessible cabin with a twin next to it and this was the only option at the time of booking. I was assured that Celebrity was 5 star and we would have a great time. I would firstly like to say what was good about the cruise: Embarkation was speedy and efficient and we were in the buffet with a cup of tea in hand within 45 minutes of arriving at Harwich. We found all of the staff amazing. Without exception, they looked after both my disabled son and daughter and myself and partner. The staff in the buffet couldn't do enough for us and always had time to speak to my son and daughter and ask about their day. The cabins were adequate. We had two inside cabins on deck 3 and the beds were very comfortable, although the cabins were 'tired' and our valance was ripped and stained. I have to say that a plastic shower curtain sticking to your legs did not seem 5 star to me. Our two cabin stewards did their job, just, but we have had much better. On two occasions, the sheet on our bed was not even straightened and we had to pull the bottom of it down and tuck in ourselves before getting into bed. Guest relations were extremely helpful and we have no complaints at all with their friendliness or service. Now onto things that were not good; Firstly, I have never been on a ship where there were so many extremely rude and arrogant guests. There are always a certain number of people with no manners, but I would say 80% were positively Neanderthal! I cannot believe that people could stand at the buffet demanding omelettes, pastas, stir fry's etc without so much as a please or thank you! Shame on you. Unfortunately, I would rate the food in general as poor. We did eat mainly in the buffet as the restaurant did not have suitable choices for my son. The emphasis seems to be an Asian cuisine with and without the grill station, we would have been lost. The grill station was also the only way of getting hot food. The temperature of the food on the general buffet almost cold. The cleanliness of the ship also left a lot to be desired. I ran my finger along some of the chrome work in the buffet area and had to go and wash my hands. There was far less evidence of ongoing cleaning than on any other ship we had travelled on. Entertainment was generally good in the theatre, with the exception of the magician, who we watched pulling things out of his coat. The entertainment around the ship was not so good with the female resident singer being positively out of tune on every song....... not good for the ears and to be avoided at all costs. The shops sold very little that well travelled folks would want, mainly what we refer to in the UK as junk. To top it all, one of our cases was ripped on disembarkation. As we had to wait for our cases to be found, we didn't check them over. My new Antler case now has a two inch rip in the underside and apparently we cannot claim from Celebrity because we did not notice until we arrived home. I have to say that I am now worried as we booked with Celebrity for next year at the same time that we booked this cruise. We are doing 3 b to b's on the Eclipse, a total of 37 days. I hope that someone will tell me that the standard is going to be an awful lot better than the Infinity. Read Less
Sail Date: September 2013
The name (theme) of the cruise "Wine Immersion" was the deciding factor for booking this trip. Unfortunately, it was very little about wine. Wine tastings were pathetic - cheap wines, badly organized events. Luckily we have ... Read More
The name (theme) of the cruise "Wine Immersion" was the deciding factor for booking this trip. Unfortunately, it was very little about wine. Wine tastings were pathetic - cheap wines, badly organized events. Luckily we have booked (privately) tours in Saint-Emillion and Porto and were able to enjoy some good wines. The wine service at dinner time was incredibly bad! It was our first Celebrity cruise, and we expected great things (reading some reviews) but the sommelier (I don't even think I can call her that - she had no wine knowledge at all) was very rude, and eventually we had to complain to her boss. All the wines was sold at approximately 500 %(!!!) of the cost. The food was, at best, mediocre: every time I ordered fish (I've tried 5 different types)I was given something completely dry and inedible. Also the waiter could never remember who ordered what. We were at the late dinner table 119 (10 people), and the only bright spot in the service was the assistant waiter Bernadette from Mexico (she is the only one who received tips. Breakfast buffets had no variety - it literally was the same stuff EVERY DAY. The waiters at the 10-th deck were in disarray - we were waiting 15-20 min to get a simple drink. The entertainment was non-existent on the ship - everything they did was on the high school production level. The "singer" at the bar deck should change her profession to something else - she had no voice and couldn't hold the tune - I was embarrassed for her. Swimming pools were drained all the time (closed for whole day). You would think that at the "Wine Immersion" cruise they could "introduce" an inexpensive bottle of a local wine at some stops, but that idea has never come to the cruise company. Poor experience! Read Less
Sail Date: September 2013
Where do I start - the worst Celebrity cruise ever! Miserable and insufficient staff - abrupt bar staff apart from Romeo (pool bar) and King Richard. Rubbish smelly cabin - needed mattress and pillows changed and stateroom to be cleaned ... Read More
Where do I start - the worst Celebrity cruise ever! Miserable and insufficient staff - abrupt bar staff apart from Romeo (pool bar) and King Richard. Rubbish smelly cabin - needed mattress and pillows changed and stateroom to be cleaned thoroughly before we slept in it. Very apologetic cabin crew who were marvellous from thereon in. Booked late dining and a table for 4 but were allocated a table for 8 with 4 places set and 8 seats - table 100. Lovely waiters Edwin (Peru) and Joel (Mexico). Changed to a 4 place setting on night 4! Pool deck music - the same 40 min loop was played for the entire cruise. If I hear Michael Buble singing "sway" again, I shall cry. We took the Classic Drinks Package but had to upgrade on day 1 as the Oceanview restaurant only had Perroni and that was not included in the package so they wanted to charge full value. This was a joke when ordering wines at dinner. It sometimes took 3 courses to actually attract the ommellier's attention. She was appalling too! Wine tastings and Connoisseurs' Wine Dinner in the SS United States were rubbish -unusually cheap wines, sherry or tawny port at extortionate prices. Belly of pork was more like English riding saddles. Wine expert was a joke - even reciting the fineries of 4 ports in the wrong order - laughable! No duty free store. Casino closed on several nights as in port for stop-overs. Entertainment staff appalling. Swimming pools drained frequently. Cold hot tubs to start with Nd then too hot. Met a couple who had sailed 2 months previously on the Northern Europe cruise and had loved it so much that they re-booked for this cruise - they could not believe the downgrade in service, Staff, food, entertainment - I could go on forever. They even collected the pencils at the quizzes! Bingo was a farce 50+ people at minimum $39 and they played 3 games paying $100 for a line, $150 for 4 corners and $185 for the full house - that was the total payout ! That's probably unlawful! Shuttle buses to every town were expensive - why should you have to pay? Sorry to rant! D   Read Less
Sail Date: September 2013
Picked this ship due to an itinary that is only offered 3-4 times per year. Cabin; Booked an inside and it was money well spent, no complaints. Dining/Food; I pre paid my gratuities and was enrolled in "any time dining”(so many ... Read More
Picked this ship due to an itinary that is only offered 3-4 times per year. Cabin; Booked an inside and it was money well spent, no complaints. Dining/Food; I pre paid my gratuities and was enrolled in "any time dining”(so many different names for the same thing), choose a variety of dining times and often shared a table with different folks, I had read so much about the quality on Celebrity ships however, the food was average at best as, I did not starve. Public room; Very well kept, but a lot of space was for lounges vice just relaxing and getting away. Entertainment; average, quite a few entertainers were British and since about 85% of the ship were British I just did not get some of the humor and shows. However, the violin quartet was superb. Overall; A non smoking sailing which was great but it is an average ship with excellent service. Met many wonderful people perhaps a few more nights of fun Karaoke would have made this sailing better, just too proper for my liking. Read Less
Sail Date: September 2013
I think it is always important to understand who is providing a review on this site. There is such a diverse community of cruisers that perspective is extremely important. We are a 40-something couple with two young children, 5 and 4. We ... Read More
I think it is always important to understand who is providing a review on this site. There is such a diverse community of cruisers that perspective is extremely important. We are a 40-something couple with two young children, 5 and 4. We have done quite a bit of cruising with our children, we always focus on the itinerary first. Harwich - Just one observation regarding departure - take the train! Unless you plan to tour England a few days before the cruise, driving in England (particularly this route) is very slow and difficult. Google maps quoted a two hour drive, it took us four hours due to heavy construction on the M25, pretty much the whole way around London. The train station is literally a hop, skip and jump to the cruise terminal. Since we were the last folks to arrive in the cruise terminal, check-in was smooth, quick, and easy. The ship design is generally pretty lackluster, and shows its age. The process of "Solsticizing" this ship lead to a lot of questionable design changes. For instance, the kids club took over half of the forward nightclub, the Constellation Lounge. Gym The gym was at the front of the ship so it was a terrific location to hit the treadmill in the morning as the ship sailed through the Fjord. I was there at 6am to 6:30 and was usually one of two or three people in there. It didn't pick up until 7am when the staff came on duty. Food/Dining Celebrity did a good job with food quality, I was a little surprised that a ship with such a fabulous pastry chef didn't have a midnight buffet on a 10-night cruise. Breakfast in the buffet was ok. In my opinion all of the ships serve the same stuff, there is pretty much everything you could want for breakfast. The buffet did have a nice(but slow) eggs benedict counter. We ate in the main dining room most nights, the menu was diverse enough night after night that there was always something new to try and the staples steak and salmon were good. The chocolate cake served in the main dining room was to die for. It was so good, we took photos of it. Lots of photos. We dined one night at the Qsine restaurant, this is a very cool concept but make an early reservation as you would need several hours to try several of the menu items. Service is very slow. Celebrity does the RCCL Opening dining concept which to me falls quite short of being an open dining concept since they take reservations; they need to take a lesson from NCL on this - first come, first serve. Entertainment The entertainment was ok. The production dancers were very good, the production singers - not so much (except for one of the female leads). The contortionist couple were amazing. Celebrity always caters toward the older crowd when it comes to entertainment so it didn't surprise me to see a concert pianist in the theater one night. However, the pianist, Brooks Aheron, was extremely entertaining for all ages. The only real miss for us in the theatre was a female soloist who had been on The Voice UK. The club and lounge singers did a good job. Kids Club As previously mentioned the kids club took over a portion of the Constellation Lounge, so it provided great views for the youngsters but the club design was an after thought. No jungle gyms to keep the youngsters active like Disney or Norwegian. Considering what they had to work with, the crew of the kids club did a great job keeping the kids entertained and interested. The hours of the club were a little odd, i.e. it completely shut down from 5pm-7pm every night. The flip side is that we didn't have to pay for the club in ports unless we left them for lunch. Most of the cruise lines use that tactic on sea days (to make sure the kids get fed). It was a annoying that they did it everyday. My gauge on the quality of the kids club is whether or not my kids are pestering me to go there throughout the cruise. I'm happy to report they never lost interest! (To date - Only the RCCL clubs hold the honor of boring my children) Ports: (We did not go on any ship-sponsored excursions) Oslo We did the City Sightseeing hop-on/hop-off in Oslo since we had never been to Norway before. We used City Sightseeing in several of the cities and the buses usually had wifi onboard. If you've never done an Icebar before, the Oslo one is small but worth the price. Stavanger Stavanger is a quaint little city. There is a mall/grocery store close to the port if you need any supplies. Flam Flam is an incredibly beautiful place. I will spend the rest of my life trying to figure out how to retire there. These is a walking loop from the port is about a 2 mile circuit but it will take several hours due to all of the photos you'll have to take. (if we didn't have the kids with us I would have rented bikes here). Alesund - It rained heavily the day we were here. This is a quaint little city but I assume the reason the ship was in port for 12 hours there had to do with timing into the fjords. I recommend an excursion that takes you outside of Alesund. Geiranger - Beautiful, but this place was a zoo when we were there due to having three cruise ships in port that day. The Infinity had to use the tenders. There are several tourists buses that will drive you to the scenic overlooks. City Sightseeing also ran a bus service to the overlooks. One tip on Geiranger - get up early to get a photo of the Seven Sisters waterfall as the ship sails into Gerainger. In the afternoon, leaving Geiranger, they do the whole production and photo op turning the ship 365 degrees. However, due to the time of day you will most likely be taking your photos in to the sun. Olden - Beautiful place and similar to Olden, I would love to retire here. Again, if we didn't have the kids here we would have rented bikes. There is a glacier tour here, but if you have done Alaska, you'll be disappointed. Bergen - This historic capital of Norway seemed to have more life than the current capital. We also lucked out in having a beautiful sunny day in Europe's rainiest city. Everything was packed with tourists, not just from the ships. It was crowded, very crowded. I disembarked from Bergen and hopped a flight back to US due to work obligations. It would be a great end to a cruise to hop off in Bergen and tour around Norway a little more, just a thought. Several folks disembarked with me in Bergen, I suspect that was their plan. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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