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Sail Date: October 2014
We recently completed a wine cruise on the Infinity.  If I may use a baseball game as an analogy, it was a blowout for Celebrity.    The ship was clean, crew friendly & happy - there was a good vibe in the air.  Our stateroom ... Read More
We recently completed a wine cruise on the Infinity.  If I may use a baseball game as an analogy, it was a blowout for Celebrity.    The ship was clean, crew friendly & happy - there was a good vibe in the air.  Our stateroom attendant Jogi & his assistant Daniel were first up to bat.  We found them friendly & helpful and they made our days run smoothly.  Definitely a home run there.   Next up was the dining room.  I was so pleasantly surprised to find the food really, really good.  It's been a year since we cruised, and they have updated the menu - adding many new dishes - liver and onions for example.  The food on formal nights was especially nice with lamb and beef the heavy hitters.   Starters and desserts were consistently delicious.  The staff were wonderful especially the congenial assistant waiter Shiv. He remembered us and always had a smile on his face. The dining room scored a grand slam. However the  select dining system was a let down...again!  We have not had the best experience with this mode of dining, but early dining is too early and late too late.  We have tried twice in the past with similar experiences, so decided to make advance reservations long before the cruise.  We had requested 7:30 dining for an 8 top.  Now if they offer advance reservations, don't you think they would save a table for that time?  It was pretty much  like the past 2 cruises, so select dining unfortunately struck out.   We chose the complimentary classic beverage package, and thoroughly enjoyed it.  The sunset bar or near the sunset bar on cool days was our chosen haunt. The bartenders and servers were funny and pleasant. Contrary to what some have written, there is red, white and rose wine available that fall into this package.  At dinner we had several different sommeliers. They were all professional and kept our glasses full. We visited Cafe Bacio every morning and enjoyed seeing those friendly faces each day.  Fresh squeezed orange juice and bottled water was enjoyed as well.  We didn't feel the need to upgrade to the premium, so my advice to anyone considering this, live with the classic package for a few days then decide.   Qsine was open for lunch at a special price on the last sea day.  Really fun experience with the molten lava crab dish earning top honors.    The buffet is what it is.   Entertainment was great - we enjoyed the shows especially the comedian Fred Klett.  Funny guy!   The female big voice singer was simply too loud for me - had to leave early as it actually hurt my ears.  Fellow cruisers hit it out of the park as well. We met wonderful couples from New Zealand, England & all over the US. We reunited with a couple we had met on an Azamara cruise 5 years ago. People were polite with a smattering of chair hogs. I shook my head at the woman who brought her fake purse and laid it on the lounge because people are more reluctant to move personal belongings. There were no lap dogs, no crazy scooter drivers and few children aboard. The ports of call were wonderful - we had actually done this same cruise 2 years ago, and finding more places still to visit decided to have another go. This year,  Celebrity offered complimentary shuttles to most city centers, or included instructions on how to DIY.  This practice is a pleasant change as some of the ports are not well located.  Another great idea they have adopted is overnighting in most of the ports.  We were able to leave the ship at Le Havre and overnight at Mont St Michel rejoining the next day.  Our wonderful outing was made easier by renting a car and using our own GPS.    There was a medical emergency while we were at sea.   A helicopter came and evacuated the patient with little fuss or fanfare.  The captain announced what was about to happen, I was impressed with the way things were handled.   And finally, on this particular cruise, we ended with two consecutive sea days - brilliant - great to decompress before hitting the London traffic which was horrific by the way.   At the end of the day, Celebrity won and won big.  It was a great cruise and we're looking forward to the next.   Read Less
1 Helpful Vote
Sail Date: October 2014
After reading a lot of negative reviews of the Infinity we were a little apprehensive prior to our cruise. No need to have been concerned as the whole experience was wonderful. Yes the ship is showing some need of repair in some area but ... Read More
After reading a lot of negative reviews of the Infinity we were a little apprehensive prior to our cruise. No need to have been concerned as the whole experience was wonderful. Yes the ship is showing some need of repair in some area but nothing extreme. The food was terrific, we ate the majority of the time in the Trellis and we had select dining. We also had the drinks classic package, what a deal that is! The wines offered were fantastic, we began our evenings in the Martini bar with a Cosmo for my wife and I generally had a martini of some kind. We met several very nice people and one couple in particular so we had dining partners most evenings. The entertainment was good but mostly the guest ones, the resident troupe were average at best. The ports of call were excellent particularly as most of them were two day stays. The areas we chose to visit were a couple of hours journey but not an issue and I had organised 3 private excursions with folks found on this websites roll call. We also took 2 ships excursions which were good. So all in all my wife and I would highly reccomend Celebrity, this was our second with them and will not hesitate to book again with them. Read Less
Sail Date: October 2014
Our first time with Celebrity so we paid extra for a Celebrity Suite deck 9. Have sailed on many other lines. Our trip was Harwich (north of London) and back via LeHavre,LaRochelle.Bilbao (Spain),Vigo,Porto (Portugal). Celebrity are ... Read More
Our first time with Celebrity so we paid extra for a Celebrity Suite deck 9. Have sailed on many other lines. Our trip was Harwich (north of London) and back via LeHavre,LaRochelle.Bilbao (Spain),Vigo,Porto (Portugal). Celebrity are leaving out Harwich next year but we found the train station next the pier perfect for us after a night in London.Reception was fine however we disliked the suite and our "butler" the moment we met. The suite 9098, appeared poorly designed and unchanged since launch 10+ years ago. Only the carpet had been changed. The ghastly original art was now fading, the extensive wood paneling needed a good wipe down, the long couch just looked cheap and old.The balcony is long but narrow with hinged not sliding door. No room for a leg rest on the three chairs, but good views along the starboard side.The bedroom and bathroom were cramped. The bath was old and marked, a jet nozzle ring fell off in the bath and the shower was in the corner over the bath.There were no safety handles and a high step in and out the bath onto a small area of floor. Wardrobe storage was very good, but the drawer doors opened and closed if the ship rocked along with the walk in doors. We suffered from lunch time noise from the deck above, the burger bar. No water was provided for free in the suite, we had the top Premium drinks package and so picked up bottles and carried them back.Fruit and flowers were good enough, the afternoon cookies dire. Twice we were left the scariest towel "sculptures" one actually hooked up to a ceiling light. Cleaning was not great our basins never actually shiny nor our balcony swept. We saw very little of our stewards but at least we were left in peace. The main perk we were given was use of Michael's Club and a very peaceful space it was, all drinks there on the house and some canapes but not nuts! The ship other than our cabin was very smart and all staff friendly and efficient. We enjoyed shows and swimming but not the Persian Garden which is old and strange and the staff welcome very poor. We liked the Captain and enjoyed a bridge visit. Tours were mostly OK but having to climb onto the stage to collect coach tickets was a poor idea. Now the major problem on Infinity, the food. The MDR is attractive and staff were good as in the speciality restaurants and bars. We simply found the food cheap, sometimes poorly cooked (soups) and and after 12 days of eating can remember no outstanding food. There is a new Irish Head Chef, and next year suite payers are to have a new restaurant....but this month food all over the ship was poor. The stand out items of the day were the scrambled eggs, fresh orange juice (charge), and MDR bread basket. The crepe place (charge) should be closed and reinvented. The buffet breakfast and lunch should be redisigned as crowds are out of control and the glass display front prevent you reaching the poor food. It was not well presented or staffed. Room service offerings poor. Speciality coffees were fun but due to the milk used (UHT or whatever) had that strange everlastng milk taste. The Afogato was a joy though. Cakes vile.( I took photographs to back up most of what I have written.) Celebrity are thought to be GLBT friendly yet meetings were listed on the first day only for the small and crowded Martini bar so no one met up as far as we could see, very poor result. This was the first cruise I have put on very little weight, nor a life jacket during drill practice. Not good enough food or suite Celebrity, on a very decent ship.   Read Less
1 Helpful Vote
Sail Date: October 2014
Reading some reviews of Infinity I was expecting to be a little disappointed but delighted to say that my lowered expectations were well exceeded in most areas. Reaching Harwich was a pain, needing a train and platform change at ... Read More
Reading some reviews of Infinity I was expecting to be a little disappointed but delighted to say that my lowered expectations were well exceeded in most areas. Reaching Harwich was a pain, needing a train and platform change at Manningtree - not fun with luggage and must be awful for anyone with mobility issues. Boarding simple and painless and the cabin was very quickly available. No surprises and everything seemed to be in working order, although the balcony was in need of a good clean and paint job. Deck 9 cabins have a large overhang making the balcony a shady retreat rather than a sun trap. Ideal for very hot cruises but not so great if you are expecting to get a tan! Weather was wet and cool to start, getting worse but only to be expected in October in the Channel and Bay of Biscay. Heavy swell and high winds combined to make the Captain abandon the passage in to Lisbon and divert to Ponta Delgada in the Azores. A treat for some but not for all. Hurricane Gonzalo hit Bermuda and our scheduled stop there was not confirmed for a couple of days. It appears that we were much better off on the Infinity than back at home. We took part in a "Cabin Crawl", enabling us to see all cabin types from an internal all the way up to a rather large suite - very nice but confirmed to us that we had made a good choice for us. Entertainments were a mixed bag: the comedian Fred Klett was one of the funniest blokes I have ever come across and was the stand-out act, whilst the regular stage entertainers were mediocre at best. The day to day activities were well run by the enthusiastic team who all seemed to enjoy what they were doing making it a good experience for us. Guest lecturers were also good providing a variety of of options for daytime activities. The main dining room food was good quality, well prepared and well served but this was in marked contrast to the buffet which was unimaginative, repetitive and boring. We chose not to use any of the speciality restaurants as we were very happy to use the main dining room, not only for dinner but also breakfast and most lunches too. One issue we had with table allocation in the MDR (anytime dining) was a minor blip but this was quickly rectified and never repeated, with the hostess taking special care of us thereafter. We didn't do this cruise for the sightseeing or port stops but wanting a good rest from work which we certainly got. On board shopping was similar to other ships - expensive, held no interest for me. Gigantic casino mostly empty. Very disappointed to find Michael's Club is now a suite-only room, mostly deserted too. However, Celebrity's policy of charging ridiculously high prices for drinks will make me think very carefully before booking any more cruises with them. The package prices are mad but individual drink prices are madder and 15% on top of those too! It was very obvious that fewer diners were ordering wine and the bars were mostly deserted at most times. Time for a rethink Celebrity? Disembarkation at Fort Lauderdale was a lengthy process - 4 immigration/customs officers to service 2100 passengers plus crew seems too few but someone remarked that Celebrity refuse to pay for more staff to be on duty. I have no idea whether this is the case. 90 minutes is a long time but made worse by the sight of previously able-bodied people suddenly needing wheelchair assistance to get to the front of the queue! We noticed little things had been cut back e.g. bedtime chocs absent apart from one choc biscuit on 1st formal night - why bother with this token effort? We had a great cruise, very restful, never boring, not disturbed by heavy seas (others were) and with no booze-induced hangovers. Will we sail again on Infinity? We're booked for March. Will we book future cruises with Celebrity? Maybe but will certainly look closely at other options. Read Less
Sail Date: October 2014
1. Ship - as others have mentioned, overall tired , very noticeable in some places not in others, and crowded. With cruise ships I always think 5 star is really 4 star, but at times this bordered on 3. 2. Food - the worst we have ... Read More
1. Ship - as others have mentioned, overall tired , very noticeable in some places not in others, and crowded. With cruise ships I always think 5 star is really 4 star, but at times this bordered on 3. 2. Food - the worst we have experienced on Celebrity. Needs tweaking. Main dining room poor (as ever), but more disappointing were the speciality restaurants. Given that we dined in them a lot in a 14 night cruise, and on this ship there are only two, would have been improved hugely by some change in the menu. Why not have a daily special? 3. Service - OK, but the Eastern Europeans in Qsine can sometimes seem very gruff, better in SS. Oh for a French or Italian waiter for a little style. Thank God for the Asian waiters, and for some individuals. 4. Drinks - again as others have observed terribly overpriced. If you are a drinker then this will be an expensive cruise. Both of the drinks packages are pretty hopeless - with wine by the glass priced cunningly just above the limit. Good bottles of wine are ludicrously priced - 200 or even 300 dollars! 5. Entertainment - could have done with more full caste shows. 6. Lectures - again the worst in Celebrity. Far too low brow, and the times kept changing. This is a real weakness on a Transatlantic. 7. Activities - enthusiastic staff (Andreas and Rachel) carried it through. Not sure why everything had to be at lunchtime, with nothing in the late afternoon.   Read Less
Sail Date: October 2014
First of all, for everyone who was on that ship - don't hold the captain or the cruise line responsible for the terrible weather. He made the best of a difficult situation, and cancelled cruise ports, and rainy days in Bermuda are not ... Read More
First of all, for everyone who was on that ship - don't hold the captain or the cruise line responsible for the terrible weather. He made the best of a difficult situation, and cancelled cruise ports, and rainy days in Bermuda are not something you can complain about - take it up with the big man upstairs! Cabin; We were fortunate to get an accessible inside stateroom as this was all that was available at the time of booking. Designed for a person with mobility issues, it was huge and very comfortable - but this was a fluke and not something you could guarantee. Spa: The ship has an indoor thalassotherapy pool with side Jacuzzis. The temperature of this was always in the mid 90s, and this is a unique feature of this class of ship. I absolutely loved it, and went in twice a day before a sauna with window and a great sea view. The only down side of the changing rooms was the showers had no water pressure and it was difficult to wash off soap or shampoo with the limited spray. I complained about this and nothing was done about it. The gym area was very good, although the lat pulldown machine and shoulder press machine were very poor with an unnatural range of motion. The free weights had benches and free weight dumbelless up to 50lbs - this was adequate, but I was hoping for 60s or 70s. All in all, a very large and clean gym area and the classes were well attended. Dining Room: We had the early seating and went in about 6.15pm. The tables are on top of each other, and you have little privacy. The food is good quality but the service is slow and fragmented. Nice touches are the basket of bread and table setting. Salads are poor as you have to wait for the staff to come back with dressings etc. The steaks were nice, the roast turkey was very good, the desserts were so-so, soups were two thirds full and not that hot. Lunch service was a little better and a relief not to have to deal with the 10th floor buffet. Ocean View Café: This was the low-light of the ship for me. The layout is a joke as you have no idea where you are supposed to sit in order to access all serving stations. By the time you get back to your table holding a bowl of soup, or hot food with no tray (why no trays?), it is cold. Good luck finding all the cutlery you need, spoons, forks, knives etc, all in the wrong places. The quality of the food is cheaper and inferior to the dining room, and the attempts to serve yourself through very low glass dividers with giant spoons is clumsy and messy. The coffee in the morning was very poor quality and barely drinkable - compared with the Seattle's Best on RCL for example which is excellent. Entertainment: The production shows were OK, with one excellent singer, but a weak supporting crew, and for some reason all very tiny. They were high energy and a lot of well known songs, so easy to follow and enjoy. The guest entertainers were mixed. The comedian, Fred Klett, with his Newhart style deadpan, was very welcome and surprisingly good. The male singers were OK, even if the songs they presented were predictable and stale. I don't care for magicians and I like juggler and ventriloquists even less, so lets not go there. The musical impersonator at the end was very funny with some brilliant jokes and accurate impersonations. Celebrity Activities: The trivias was well run on the whole, especially by Aida and Andres. The progressive trivia hosted by Rachel fell apart when all her answers were wrong and she didn't seem to know how to handle it. Some of the entertainment was embarrassing when you consider the average age was 65, and the games were for 20 somethings or college kids. Overall, the impression was positive, and excellent value for money with some nice touches. However, you probably need to go for the premium drinks package and dining package to upgrade your whole experience. I would chose this ship again for the indoor spa facilities alone, anything else was a bonus. Read Less
Sail Date: October 2014
We're on the Celebrity Infinity right now. Just pulling into Vigo where I will post this. We're in Aqua class, eating in Blu. Those of you concerned about the quality of the ship, shouldn't be. The ship is fine, with ... Read More
We're on the Celebrity Infinity right now. Just pulling into Vigo where I will post this. We're in Aqua class, eating in Blu. Those of you concerned about the quality of the ship, shouldn't be. The ship is fine, with constant maintenance. The staff are consistently helpfull and friendly. The food is excellent with only a few exceptions. We were offered half price dining in SS United States, the first night as well as mid cruise. We've had free shuttles in Bilbao, and La Rochelle. The wifi on board is terrible. So we stop for coffee in each port and use the free wifi of a cafe. The weather has been cool and overcast with occasional light rain. The Bay of Biscaye was so rocky last night that the closet doors and drawers were opening and slamming shut all night. It was impossible to sleep. We should have brought duct tape. We're worried that our two sea days heading back to Harwich will also be rough seas. Pro's The food in Blu Really nice staff Comfortable bed (we had an egg crate put on) Great and interesting ports Con's Had to fight for the 300 obc. Guest services said my TA hadn't booked 123 for us, although the free gratuities came thru. Some rough seas     Read Less
Sail Date: October 2014
We just returned from a 2 week Trans-Atlantic cruise on the Celebrity Infinity, leaving Harwich UK on 10/13/14. This was my wife’s and my first cruise. We had a veranda room mid-ship on deck 7. Overall, I would give the trip a grade of ... Read More
We just returned from a 2 week Trans-Atlantic cruise on the Celebrity Infinity, leaving Harwich UK on 10/13/14. This was my wife’s and my first cruise. We had a veranda room mid-ship on deck 7. Overall, I would give the trip a grade of 80%. The trip was better than we expected, and we were happy and satisfied. But there are definitely areas where a small amount of work could bring much improvement. We might take a Celebrity cruise again, especially considering the positive points listed, but I would definitely consider items 11-13 in the Summary below: Positive Points: 1. Friendliness and responsiveness of crew from room staff and dining room and buffet staff all the way to the Captain and his staff. Celebrity has really trained its people well in the art of customer service. 2. Cleanliness, safety and modernity of the ship. 3. Room size and comfort, especially on a 2 week cruise. 4. Entertainment, especially the ability of Alexandro to keep things moving and glued together in the face of a diversions and changes caused by the storm. The evening shows were generally tremendous. 5. The seamless way that the diversion and storm were handled by everyone. 6. The smoothness of the ship, even in 15 ft. seas. As a landlubber and first time cruiser, I was really worried about this. I need not have been. Even in a storm it was smoother than many aircraft trips I have made. 7. The serving staff in the Trellis Restaurant was 100% terrific and helped greatly with choices and alternates. 8. The Oceanview Grill, especially for breakfast was great. Many in our group also found their evening Sushi to be superb. Lunch choices were varied and good. 9. We had several Birthday celebrations in our group. They were handled very nicely by the restaurant staff. 10. Everyone is very friendly and we had many interesting conversations with passengers and staff. Areas Needing Improvement: 11. A major issue was the difficulty in finding any quiet, well lit, and comfortable places (e.g. to read) on this ship. The library is tiny and dark. Even that small space is usurped by 2 concierge desks. Chairs on deck 10 and 11 are near the pools and spas and are subject to constant noise and activities, as are many indoor chairs on deck 4. There are some good seats near the window at the Martini Bar before that starts up. The best daytime reading and quiet space on the ship (during poor weather) is the Constellation Lounge on deck 11. But that space is also used for several other activities. As a full paying passenger it was especially annoying to be chased out (even while having cocktails) every afternoon by its use for frequent cruiser events. 12. As someone else pointed out more eloquently during the Captain’s review, the music used on the ship was not well matched to the age of most passengers. My guess is that the bulk of folks on our cruise were over 60 and comfortable with music of the 1940’s – 1980’s plus show tunes. That is more than a 50 year span of music, but instead, more recent music seemed to be in the majority. 13. The daytime talks ranged from good to repetitive. On a 2 week cruise there should have been more variety to daytime lectures and events. 14. Food in the Trellis Restaurant was impeccably served and presented. However, as (non-gourmet) seafood lovers we found most of the seafood to be poor. Soups were highly variable and ranged from fair to very good. Beef was good to great. The serving staff was 100% terrific and helped greatly with choices and alternates. 15. We ate at Q-sine - a specialty restaurant one evening. You order with I-pads, but you get what they decide you want. Some (of their) choices were quite good, but somehow one of our selections for filet mignon was morphed into tacos and cheeseburgers. Other items were bite sized. We were on a twofer special so it was not that bad. But, I would never pay $45 per person for this restaurant. 16. There were only enough parts on board to make 1 Mah-Jong set. There should have been many more for this many passengers. 17. Near the end of the cruise there were minor annoyances such as non-working ice machines and lack of half and half in the Oceanview Grille. Items Beyond Celebrity’s Control 18. Landing at Fort Lauderdale dock 29 was chaotic, like being in a third world country. Celebrity did a great job of organizing what they could in their domain. But there were long delays as approximately 1500 people were funneled through 3 U.S. Customs inspectors. The system of local transportation and loading was unclear, slow and disorganized. We were ripped off by a cab taking a much longer route than needed. If possible, I would avoid this port.   Read Less
1 Helpful Vote
Sail Date: October 2014
The cruise started the best way ever. Embarkation was seamless. The weather was cold, windy and raining – typical for Harwich, and the Captain opened all the lounges. The result was that it took less than twenty minutes from curbside to ... Read More
The cruise started the best way ever. Embarkation was seamless. The weather was cold, windy and raining – typical for Harwich, and the Captain opened all the lounges. The result was that it took less than twenty minutes from curbside to the Oceanview Café. The Oceanview Café, by the way, is the one renovation I wish Celebrity had made when Infinity was re-furbished. It still has long lines at few areas instead of the many ‘pods’ of the Solstice class ships. Our cabin was 6033, one of the ‘sweet sixteen’. The veranda in this 2C cabin is twice as deep as any other in the same class and that really was nice. We moved the inside table outside and the outside table inside. This gave us more room in the cabin and more room for breakfast on the veranda with no crowding. This cabin is forward, near but not right next to the elevators and stairs. There were no noise problems whatever. Our cabin staff was wonderful. In the MDR, the elegance I remembered from Millennium and Century, missing on Reflection, was back. Whether this is a function of Captain, Executive Chef or whomever, it was nice to see again. All of our servers at our table for 10 were fabulous. We joined some other friends at a table for six at late seating twice and the service there was just as fabulous as was the food, far superior to Reflection in January. Our entire table went to both the SS United States and QSine as a group during the cruise. Both are really worth the extra money. The food and service at SS United States were both up to the expected standards. When each course arrived, ten wait staff arrived and all ten plates hit the table simultaneously, for instance. In QSine, each person was given an I-Pad with the entire menu and we were to told to choose 6-7 dishes. The results were put together and we ended up being served a total of 9 dishes in three courses PLUS three different desserts. We could hardly waddle away from the table. What a fabulous experience! The entertainment ranged from full Broadway type shows which were quite good to a magician (so-so), a ventriloquist (so-so), a pianist which we did not go to but we heard was quite good, to a singer (more later), a comedian (very good) and a comedian/singer/pianist (fabulous). The one singer, Jack Walker, was superb. We very nearly did not go to his show and that would have been a mistake. His vocals ranged from Elvis to Opera and his vocal quality changed with each style. Hearing him actually tackle a very heavy opera aria well was a surprise. We enjoyed the Martini Bar after the shows each night and took a nightcap back to our veranda. The staff there was very friendly. I keep repeating myself. The staff on the entire ship was very friendly. My one complaint was with Michaels Club. It has now been turned into a private club for ‘Suites and Zenith’. So, the class system is alive and well? We never saw more than six people in there, and usually it was empty. A very poor use for that space, and we were made to feel like peons who just did not belong there when we made the mistake of going in there one night. Bad choice, Celebrity. We chose Celebrity transfer to Ft Lauderdale airport and it could not have been smoother. I recommend it highly for the small cost. We did not go to Lisbon due to high seas, but went to the Azores instead. Bermuda, six days after a hurricane was fun and we had fun on the Bahamas. All together, a great cruise. We both love the M-class ships and hope to do another soon.   Read Less
Sail Date: October 2014
This was one holiday split into two quite different cruises on the same ship. The first thing to say is that we enjoyed it but, having had two previous cruises with Celebrity, this holiday did have its disappointments. I have no problem ... Read More
This was one holiday split into two quite different cruises on the same ship. The first thing to say is that we enjoyed it but, having had two previous cruises with Celebrity, this holiday did have its disappointments. I have no problem with the ship itself. Size-wise and layout-wise it was fine. It was well presented and generally staffed with a very friendly, hard-working crew. (There was an exception here and there, more about which later)! We were disappointed with the way Celebrity seem to be pricing themselves out of the market somewhat. Daily tips are expensive, the cost of drinks is expensive ($6 for a bottle of water when you can buy one ashore for under $1). They've even jumped on the band-wagon with the popularity of zumba classes and have now started charging for them. The cost of a coffee in Café al Baccio went down slightly on the 2nd cruise - why was it deemed necessary to charge more on the transatlantic cruise? As with most other cruise lines, meals are plated and this, to my mind, only encourages waste. There were things on my plate I did not want and things that I would have liked more of, given the choice. At dinner I would say that portions are very small and there are no petit fours or after dinner chocolates. Chocolates on your pillow happened once per cruise. Food itself was a disappointment, particularly in the Ocean View café at lunch time. There was nothing like the choice of food we had on Eclipse last November. Very often the food was not hot and finding a hot plate was almost impossible. Apparently in the Select dining Trellis Restaurant the waiters had to go down two escalators to get the food which, again, was often not as hot as it should have been. I will say though that we always found the meat to be of good quality and well cooked - just not hot! We learned to ask for our food "hot" and sometimes it paid off! The restaurant by 6 pm was getting busy and I think there have been cut backs staffing-wise. On many occasions it was quite a wait to receive food. In the Ocean View café there seemed to be few staff around to clear the tables. In the bars, particularly the Rendez-vous lounge, you had to wait quite a long time to get your drinks. On the second cruise this lounge got very busy around 5.30 pm whereas the two weeks before there was hardly anyone in. Entertainment was also a disappointment for us. The Cruise Director, Alejandro, was excellent and the 3 members of the entertainment team worked very hard. Is this another cut-back - only 3 in the team? On other ships recently there have been more than 3. The daily programme relied quite heavily on passengers arranging their own entertainment eg football - arrange your own competition; table tennis - arrange your own competition. There were no dance hosts and no hosts for bridge. Of the on-board musicians, one band, D'Revelations - the house-band - particularly stood out. Their singer, Cindy, is outstanding and is, in our opinion, good enough to be a headliner. She received a well deserved standing ovation for her rendition of the Whitney song "I will always love you". On the second cruise another band, So Cool, came on and they were pleasant to listen and/or dance to as well. When some of the other so-called musicians came on we left the area! Quickly!! Guest entertainers were very poor. The comedians were terrible - American humour which just didn't translate for us. Of course, the Americans were laughing. We walked out of every comedians' show. What we did find funny was Liars Club and this provided a laugh on both occasions it was held. One of our travelling companions had to visit the ship's doctor to have an ear syringed. For a ten minute visit the cost was $246.60!! Just to see the doctor was $121. Is this extortionate cost really justified? Also this friend bought a bottle of water from a bar and was then charged for it again as if he had taken it from his mini-bar. It took him almost a week to get the charge refunded and eventually an officer came to the stateroom to apologise. Another unpleasant incident involved one of the hostesses at the Select dining room. On the first cruise this particular lady was all charm and each night we asked to be booked in for 6 pm the following night and asked for table 433 if available. This happened each night for the duration of the crossing and there was no problem. When the second cruise began it suddenly became a problem. The first night we went down and were told that we couldn't expect to have this table and that if someone else wanted it before us then she would let them have it. Fine - it wasn't crucial - but her manner was very "off". We spoke to the Maître D' about her attitude and he told us she was having a bad day! He said could we come a bit earlier the next night, say 5.45 pm and there would be no problem. Agreed. We entered at 5.45 as agreed and the hostess said table 433 was occupied. No big deal - we were escorted to another table - except that she had lied. There was no-one at that table and indeed no-one was there for the next hour. After that night the same four Americans had that table every night! When we sailed on the Eclipse we had two superb waiters and booked the same table every night for the entire duration of the cruise, no bother whatsoever. There was plenty of deck space on Infinity but not enough sun loungers. There were rooms, two in particular, which were hardly ever used - one was Michael's Club (reserved for suite users) and the other was Cellar Masters. Our muster drill was held in the photo gallery where there were no chairs. We were expected to stand for approximately 40 minutes. Not very satisfactory. Arrangements made for those of us back-to-back cruisers in Fort Lauderdale were not very satisfactory. There should have been a separate line for us so we could quickly get ashore instead of getting mixed up with the long line of passengers waiting for the usual slow US immigration and customs. To get back on board we had to duck under some barriers or we would have gotten mixed up with the passengers joining the ship. We didn't take any shore excursions, doing our own thing in each port of call. We didn't call at Lisbon due to bad weather, going to Ponta Delgado instead. It was touch and go as to whether we would get to Bermuda because of a hurricane four days before we were due there. We did call but the weather was atrocious, particularly on the second day and we had to abandon our plans. This, of course, is in no way the fault of Celebrity. Our beach day in Labadee was ruined as well by torrential rain. I do like the way Celebrity welcome you back on board with drinks and ice-cold flannels - on some days it was really hot. There was some good port information (apart from the maps, which were illegible) but you had to call to Reception for it, it wasn't delivered to your cabin. Our stateroom, 3064, was comfortable and I have reviewed this separately. Incidentally, tea and coffee making facilities are not provided but if you want them, ask for them. We were then given a kettle, cups, tea, coffee, milk etc. There is no free laundry on board. All in all a good holiday but we will seriously look carefully at the prices before taking another Celebrity cruise. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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