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Sail Date: October 2014
After reading a lot of negative reviews of the Infinity we were a little apprehensive prior to our cruise. No need to have been concerned as the whole experience was wonderful. Yes the ship is showing some need of repair in some area but ... Read More
After reading a lot of negative reviews of the Infinity we were a little apprehensive prior to our cruise. No need to have been concerned as the whole experience was wonderful. Yes the ship is showing some need of repair in some area but nothing extreme. The food was terrific, we ate the majority of the time in the Trellis and we had select dining. We also had the drinks classic package, what a deal that is! The wines offered were fantastic, we began our evenings in the Martini bar with a Cosmo for my wife and I generally had a martini of some kind. We met several very nice people and one couple in particular so we had dining partners most evenings. The entertainment was good but mostly the guest ones, the resident troupe were average at best. The ports of call were excellent particularly as most of them were two day stays. The areas we chose to visit were a couple of hours journey but not an issue and I had organised 3 private excursions with folks found on this websites roll call. We also took 2 ships excursions which were good. So all in all my wife and I would highly reccomend Celebrity, this was our second with them and will not hesitate to book again with them. Read Less
Sail Date: September 2014
We have cruised a few times with Celebrity before but they have always been the newer ships: Reflection, Silhouette and Eclipse. This was the first time on a millennium class ship and I guess we had been spoilt because we really thought ... Read More
We have cruised a few times with Celebrity before but they have always been the newer ships: Reflection, Silhouette and Eclipse. This was the first time on a millennium class ship and I guess we had been spoilt because we really thought you could tell the difference, I guess it’s to be expected as the Infinity has at least 10 years on the newer ships. It seemed to be little things that hadn’t been maintained and I guess we got the general feeling that the ship as a whole had been left in the shadow of the Solstice class. We spoke to a couple that had major noise issues in their cabin and struggled to sleep at night and I don’t think it was just them, luckily we didn’t have to experience that! Our cabin was fine but nothing special, it doesn’t really bother us though as we like to be out as much as possible. Again the theme of being a little dated was there. We also thought it was a little dark and gloomy (this we noticed all over the ship- maybe they are saving on the lighting bill!) possibly because of the darker decor making it seem that way. We loved the itinerary, which was classed as a wine cruise and even though we aren’t overly crazy for wine we still loved the ports of call. That’s not to say we didn’t enjoy testing out a few glasses along the way! We especially enjoyed the over night in Le Havre where we got the chance to go to Paris, something me and my husband had wanted to do for a long time now. The variety of stops was great and it was fantastic to see the Guggenheim in Bilbao. We also had a couple of great meals in Bilbao and Vigo. We were just a little disappointed with the food on the infinity, the buffet was much smaller and lacked variety when compared to the other Celebrity ships we had been on and the restaurant just seemed to reproduce what was in the buffet. Full credit to all the waiters and chefs though they were incredibly nice and polite. The cruise director Alejandro was very funny and likeable, I think the majority of guests thought the same. There was also some great guest entertainers, one I still remember now was the mentalist an Italian called Luca Volpe. He performed in the afternoon at sea but it should have been in the evening cause it was a really fantastic show. The production shows were ok, singers and dancers giving it all they have but again a bit dated and in need of a bit of modernising. Apart from the few things mentioned we had a great time and will be sailing with Celebrity again.   Read Less
Sail Date: September 2014
This trip confirmed what we have believed about Celebrity, that they have some of the best entertainment and service compared to some other lines. Dining room, Trellis, was consistently good. Used the ship excursions for some tours, ... Read More
This trip confirmed what we have believed about Celebrity, that they have some of the best entertainment and service compared to some other lines. Dining room, Trellis, was consistently good. Used the ship excursions for some tours, Beaches of Normandy, Paris, and Vigo. Other ports were easy to manage on our own, thanks to port shuttles provided. Yes, there have been some cutbacks, but not enough to ruin our fun. As mentioned, the entertainment was worth the price of the cruise (Sam Kane, Toni Warne, Jon Courtenay)--if they are on your cruise ship, don't miss them! Read Less
Sail Date: August 2014
Our British Isles cruise on the Infinity couldn't have been any better than it was, Although the ship is a little older, it was spotless with the crew constantly cleaning and maintaining it. Had select dining seating and it worked ... Read More
Our British Isles cruise on the Infinity couldn't have been any better than it was, Although the ship is a little older, it was spotless with the crew constantly cleaning and maintaining it. Had select dining seating and it worked great, shows were wonderful and food delicious...with the best French Onion Soup on the menu daily. A shout out to 2 great private tours.. Liverpool..Busybus Tours, booked them online and had the most entertaining, enjoyable day with our tour guide. Glasgow ( Greenock)...Had a private tour guide for 8 of us in a comfortable mini van. Craig of Mini-tours Scotland, met us at the dock dressed in his kilts, and was a true professional tour guide, charming and knowledgable. Great day ! Loved seeing the beautiful countryside of Scotland, Ireland and Wales, tiring cruise with only 2 sea days, but well worth.   Read Less
Sail Date: August 2014
I was a bit apprehensive after reading many negative reviews.Overall we had a very good experience. The ship is older but is in good shape. Food was good except on the formal night the lobster was a little letdown. Our cabin was kept ... Read More
I was a bit apprehensive after reading many negative reviews.Overall we had a very good experience. The ship is older but is in good shape. Food was good except on the formal night the lobster was a little letdown. Our cabin was kept clean but our attendant never introduced himself and we didn't even know who he was. The cabin was a little bit smaller than the Solstice class ship but had lots of storage space. Too bad the bed was not high enough to store the suitcase under it.. All the staffs were very helpful except a few indifferent in the guest relation and aqua spa cafe . We only had one excursion with Celebrity to Normandy and it was expensive. The others were with hoho bus or with outside company. Titanic in Belfast is a must see. Orkney is beautiful. It was cold and windy in Scotland and we had one day with rough sea. I wished I had brought more warm clothes. All in all we enjoyed the trip very much.   Read Less
Sail Date: July 2014
OVERALL Had a great time aboard the Infinity. Good size and it amazingly never feels crowded (lot of different lounging areas to hang out). We had a nice mix of 5 ports (Torshavn, Faroe Islands; Iceland (1.5 days); Lerwick, Shetland ... Read More
OVERALL Had a great time aboard the Infinity. Good size and it amazingly never feels crowded (lot of different lounging areas to hang out). We had a nice mix of 5 ports (Torshavn, Faroe Islands; Iceland (1.5 days); Lerwick, Shetland Islands; Geiranger, Norway; Bergen, Norway) and 4 sea days. TRANSPORTATION FROM LONDON We took the train from Liverpool Street Station to Harwich International, but instead of taking the non-stop "cruise train", we took the cheaper train that has one transfer at Manningtree at a significant savings (only $14 per person!) and is only a few minutes longer than the non-stop cruise train. The transfer is technically 5 minutes, but there's no mad dash necessary when you get to Manningtree. The train is waiting there and expecting lots of cruise passengers. You have to go down a set of stairs (24 steps I believe), across a hallway, and back up another set of stairs (24 steps again). We had a big party of 15 (ages from 3-75). Unless you have trouble with stairs, the transfer was very easy. CONDITION OF THE SHIP Can you tell the Infinity is an older ship? Yes, but it's in good condition. I don't remember seeing any excessive dirt, rust, etc. anywhere. I saw the crew constantly cleaning and making repairs throughout the trip. STATEROOM I went with a large party and we had a mix of rooms (veranda and inside). We were all happy with our rooms except one couple who had a room next to a storage area (one of those rooms next to a blank space on the map). They encountered a lot of noise around 6am, which they couldn't really resolve with Guest Relations (they did attempt to make up for it with chocolate covered strawberries and a 10% off a future cruise coupon). I was in 7173 (veranda) and loved it. My stateroom was clean and had a good amount of storage space. I shared the storage with three other people (yes, we were all squished in one room!) and there was enough spots for all of our stuff and plenty of hangers (no need for an over the door shoe organizer or anything like that). The wire shelves in the bathroom (in the shower and by the sink) fit a lot of toiletries. The room is right at the elevator bank but we didn't have a problem with noise. While you could hear the elevator ring at times, it was faint and didn't bother us. We never really heard people's voices that much either. Having a "hump" balcony was nice with four people in one room! I thought the main bed was pretty comfortable, the "bunk bed" that comes out of the ceiling was decently comfortable, and the sofa pull out bed wasn't that comfortable. Nightly chocolates are gone. We got individually wrapped chocolate covered Oreos on our beds for the first formal night. When we asked our stateroom attendant if we could get more, he said only on formal nights, but we didn't get any on the second formal night. Not a big deal (it's not like we were lacking for food!), but a little strange to only get them on 1 of 11 nights. POOL I really like the assortment of pools (6 hot tubs, wave pool, therapeutic indoor pool). The only things I would change would be to make the outdoor hot tubs hotter (my guess was they were keeping the temperature down because lots of kids were using them because the indoor hot tubs were nice and toasty) and to extend the pool hours by one hour to 11pm. It would be nice to enjoy the hot tub after the evening show. Service Everyone we encountered was friendly and hardworking. Special shoutout to our server, Roberto, in the Select Dining area who we had almost every day (we had a standing reservation since our party was so big). He was amazing. Roberto was accommodating and had an excellent memory which he used to be proactive whenever possible. He even had a few magic tricks up his sleeve for the kids :-) Roberto took great care of us! ENTERTAINMENT Shows were a little hit or miss, but generally entertaining. Obviously the production cast isn't going to be Broadway quality, but it was fun to watch the shows at night. There were even two singers from the West End (Philippa Healy was amazing) and a really good string duo. The first comedian/magician wasn't that great, but the second guest comedian was pretty funny. FOOD The buffet was decent (I appreciated that some of the options rotated daily) and the food in the Trellis dining room was good, particularly the chef and server recommendations. Because we left from the UK, there were a lot of British foods included in the buffet (traditional english breakfast foods, fish and chips, etc.). One night in the MDR featured a Top Chef menu (recipes from winning Top Chef entries) and those meals were excellent. As others have noted, the Grand Buffet is gone. On the last sea day they had two chocolate fountains in the Oceanview Buffet with ice and watermelon carvings. ACTIVITIES We're big activity users, and there were some big hits (watercolor class, navigation talk, officers v. guests events, port mini lectures) but some disappointment on the variety and quality of the game activities (trivia, name that tune). I don't have the dailes from when I was on the Infinity two years ago, but we remembered thinking there was always a lot going on at the same time. This trip it seemed like there were definitely less activities that weren't associated with making money (Bingo, spa-related lectures, events associated with the shops or art auctions). This seemed to result in certain events (like trivia and name that tune) getting so crowded you couldn't find a seat in the Constellation Lounge. The pub trivia night run by the CD (Pete) and the Activities Manager (Micky) was well done, but otherwise there were generally 2-3 trivias/name that tune per day and we felt they weren't well done. They were really going for quantity over quality as they were short and it just felt like they were "checking the box" and not putting together an engaging activity. We participated in almost all of them anyway and made the best of it, but we were a bit disappointed. Here's more info on the activities we liked a lot: - Watercolor classes (These were held each sea day morning by an artist from NYC and were a lot of fun) - Navigation talk (Held by the staff captain and was very interesting) - Guests v. Officers games (Various activities like Dancing with the Officers, Family Feud, and a Casino Challenge were entertaining and well done) - Sampling of free fitness classes throughout the trip (there were free classes mixed with the paid classes during the trip) - Port mini lectures (Called Destination Highlights, these 15-minute presentations usually happened the night before a port and were informative in giving an overview of the destination and the activities available. The Port Lecturer was knowledgeable and also talked a lot about doing the port on your own, without an excursion. She was also kept office hours during the day to consult which was helpful for planning). On a side note, they could really use more board games available through Guest Services, especially with less activities going on it seems like a cheap way to provide entertainment. They only had maybe 5 games and only 1 had all the pieces. I would've also liked there to be a lecture/presentation on the history and lore of each port like there was on the Alaska cruise we went on 2 years ago. PORTS TORSHAVN, FAROE ISLANDS We did the Scenic Faroe and Pancakes tour through Celebrity. I don't usually do bus excursions through the ship, but picked this one for various reasons. I'm not a fan of the big bus style tours, so I'm not sure I would do it again. But we did drive through some pretty landscapes and stopped for some yummy pancakes (although the portion was really small). Unfortunately it was a very cloudy/foggy day so we didn't stop at any of the scenic viewpoints since we wouldn't be able to see anything. The town we visited was underwhelming, but the weather wasn't exactly cooperating so it's hard to give a fair review of this tour. Being an active person, I think I would've preferred to do the hiking tour with the ship to really experience the beautiful landscape. The port lecturer gave some of our friends a suggested hike to do from the dock, but otherwise there didn't seem to be much to do in Torshavn itself. I would recommend getting out of the town on an excursion or rental car if possible. REYKJAVIK, ICELAND We did the Golden Circle tour with GeoIceand. Their vans only fit about 15-17 people so the group size is nice and small. Our guide, Gerta, was great and it was fun hearing her stories about growing up on the island. There is also wifi on the van, which was nice (it seems most tour vehicles here have wifi). She even squeegeed our windows during the stops to maintain our great view! The stops on the Golden Circle are touristy, but breathtaking. Gerta would often drop us off at one location and pick us up at a different area so we only had to walk one way, which was convenient. Having a small van allowed us more mobility and flexibility, for instance at the Faxi waterfall we were able to park in a lower lot and get really close to the waterfall (I noticed people in larger tour buses seemed to only look at the waterfall from a higher viewpoint). On the second day (which was a half day), I did the horseback riding tour with the ship. It was a really nice ride (although you do ride very close together in a big group) and the Icelandic horses are lovely, I just wish the ride was a bit longer. We got to experience their unique tolt gait, which was cool. This ride would definitely be cheaper if you booked on your own, but given the limited time frame of our half day, I went through the ship to make sure we'd be back in time for the departure time. Because of the excursions I booked, I didn't get a chance to walk around Reykjavik, but friends did recommend the stand with affordable lobster rolls. They were mixed on the famous hot dog stand. LERWICK, SHETLAND ISLANDS Did a tour with Shetland Geotours, which was great. The guy who runs it, Allen, uses an 8-person van so the group size is very small. Allen is very knowledgeable and it was a great introduction to the Island. We saw lots of puffins at Samburg Lighthouse (if you have an SLR camera with a zoom lens, bring it!), the Viking ruins, and some other scenic points. GEIRANGER, NORWAY This beautiful port is easy to do on your own. We hiked ourselves up to the waterfall, and then came back to the junction of Westeras farm and went the other way to the first outlook (not all the way to Losta). It was a strenuous hike (especially after a week and a half of inactivity and overeating on the ship), and this came from several experienced hikers. Doing both hikes (from the dock) took about 5 hours for us (with some short breaks and lots of photo taking). If you want to see the waterfall with a less strenuous hike, the ship has a tour that buses you up to Westeras (with a waffle meal) and you hike the rest of the way up to the waterfall (we ran into this group and it was huge, which would definitely detract from the experience). The views were beautiful getting up the mountains and it was worth the trek. The signs and trails are pretty clear, so it's hard to get lost. You can buy a trail map at the tourist information center or print one online in advance for free (http://www.visitalesund-geiranger.com/en/BROCHURESMAPS/Hiking-routes-in-Geiranger/). Some people in our party did one of the mountain bus tours through the ship instead of hiking and said it was amazing. BERGEN, NORWAY Having signed up for this cruise for the natural wonders, I didn't think Bergen would be that interesting to me, but I was pleasantly surprised. It's a cute city and I enjoyed walking around. First we hiked up to the viewpoint (where the funicular drops you off). It was fairly steep and took us over an hour. Then we took the funicular back down. There was nothing really of note to see during that hike, so if I did it again, I'd take the funicular to the top to hike around up there instead (there is a troll park and a bike tour you can buy tickets for up there) and then take the funicular back down to walk around the city. There are also intermediate funicular stops along the mountain (which we tried to abandon our hike and take), but the machines only take chip credits cards (manned ticket booths are only available at the bottom and top). Walking around the city, you definitely have to stop at the fish market (there are a bunch of free samples to try there too) and the shops in the old part of town. I loved the artist with the wood cut prints down one of the alleyways. The city runs a free shuttle from where the cruise docks to the center of town. The shuttles were very efficient (they run frequently and there are a lot of them) and some have free wifi. DALIES AND IN THE SPOTLIGHT Here's a link to the dalies and the In the Spotlight (names/bios of the officers) at the end. Sorry that I'm missing the second page of the daily for July 31, the day we were in Lerwick. http://www.scribd.com/doc/236047054/Celebrity-Infinity-Dalies-July-2014 I had a great time on the cruise and am really sad the trip is over! Read Less
Sail Date: July 2014
Background:   This was one of our over 30 cruises we have been on. 2nd cruise with Celebrity. We have taken two previous cruises from London. The first was a British Isles and Baltic combination cruise. The second one was a Baltic/Russia ... Read More
Background:   This was one of our over 30 cruises we have been on. 2nd cruise with Celebrity. We have taken two previous cruises from London. The first was a British Isles and Baltic combination cruise. The second one was a Baltic/Russia cruise. Cruising is a passion of ours. We did not bring our kids on this one. There were just about 240 kids on this cruise. Pre-cruise: We left from Atlanta, GA and flew on the Delta 777 to London Heathrow. London Heathrow was a $85 pound taxi ride to our hotel, Marriott West India Quay. We liked staying at The Grovesnor Marriott previously, but the cost was really high. We absolutely loved everything about the West India Marriott. The location had everything you would want. Easy access to restaurants, pubs, shopping, rail access etc. The service at the hotel was superb. I definitely recommend it. We stayed here two nights prior to the cruise. By the way, if you are flying from the states, give yourself at least one day in London prior to leaving on the cruise. Your sleep will be off for about 24-48 hours due to time difference when you arrive. During our time in London, we visited the sights and took the railway to the West End to see Lion King. There are so many things to do and see in London! On the day of the cruise, we were picked up by EC Minibus. They were perfect. They arrived slightly early and got us to the ship as expected. Since we do not like the big bus transfers, this was a great option for us. The Harwich (pronounced haritch) port is about two hours away from London. Not much to do in town, so staying in London is what most people do. The town is very pretty, but there are not many major hotels. The cost was about 160 pounds for the four of us. The cost that the taxis were charging was a little more. The Ship: Celebrity Infinity This ship was built in 2001. The ship does show some wear, but it is not out of line for a ship that is just over 10 years old. The updates they made, including adding the Aqua Class deck, looks very nice. We stayed in the concierge floor while I have some family stay on the new aqua decks. The room size was no different. The perks and points will differ for aqua, but we did not see the advantage of it over concierge. It may be argued that concierge may be a waste of money. We did use our concierge person a few times. They were able to call one of our transportation hires for free. Overall this ship was fine, but here is the breakdown. General Public Areas: The ship has lots of little areas where you can hang with others or sit and have a more private conversations with others. These areas tailor to the interests of folks... wine, cocktails, music, reading, internet etc. Pools: The pool areas do show some wear. They are designed with the sleek simple modern look that is what Celebrity is known for. The Solarium is almost too simple. The hot tubs are nice, but the main pool is a special thermal pool. If you are in the hot tube, and you want a cool splash, you have to take a shower or go to the main pools. This would be great for Alaska. The towel access is wonderful. The areas could be better maintained by the staff. The less expensive lines do a much better, consistent job with table cleaning etc. We actually saw where managers had to go pick up old plates and cups since they were sitting there so long. They need to manage the pools a little better in regards to non-adults swimming in the solarium. It was not bad though. The main pools were nice. One was a deep pool while the others were shallow with additional hot tubs outside. Informal dining: The Lido/Windjammer deck was not bad. They cater to a European audience on this trip of course. The pizza, pasta, and egg stations were nice. You may see a little back up in these areas at times, but over all the lines moved pretty good. The ice cream is limited to the dining rooms only. There is an ice cream booth, which is nice, but the typical ice cream soft serve is very limited. Some lines here. The candy toppings are a nice plus. They need to do a better job with picking up cups and plates. Formal dining: The formal dining room is very nice. The food selection was pretty decent. The one lobster night brought forth some of the biggest lobster tails I have seen for a main dining room. In regards to steak, they are suffering here. They make a very wide range of selections that are geared more to the European crowd. I am pretty picky, so I really can not judge the different options. Day one of the dining room was the worst first day we have had on over 30 cruises. We know that the first day is always rough, but this was really poor. Now.. A shout out to the assistant Matre'd. He not only made it better the second day, he made the whole dining room experience great. Our drink waiter was the best we have had. Our waiter and assistant waiter really did a great job when they took over on the second day. Speciality Dining: QSine - a very fun concept where several courses that you can choose from are brought to you in a unique presentation. The iPad ordering is coming a long, but not there yet. The food quality suffers, but the originality is there. U.S.S. United States - this is a beautiful restaurant that wins over in look and appeal. The food is created to match the cross continent travel of the past. The artifacts and video on the outside of the restaurant tell a nice story about its origins. Bistro on 5 - has a nice mixture of selections available at different times. It is a little off from the others places, so it actually is a pretty quiet place to eat. The bars all around the ship seem to carry various themes. The wine areas on deck four seem to be a great spot. All sorts of wines available. Cabins: The rooms are well maintained. Our cabin steward, Frederick, was excellent. The cabin service seemed to be great all over the ship. No towel animals in the rooms. The shower area was bigger than most RCL rooms. Plenty of storage. The rooms are still smaller than Carnivals. There are two US plugs and two European plugs at the vanity area. The wall mirror opposite the bed is a little too much. The room was comfortable. The light could not be completely blocked out, but not bad. The 8th floor 8080 provides cover two follows up. This allows you to stand out on the balcony when it rains. My family was in room 1100, aqua class. The room was not in a great location. You can not get access to this floor through the central elevators. No cover on the balcony. The rooms get pretty hot. Casino: Yes, no smoke!!!! I actually did not play any on this trip. It was a smaller casino on four, but it seemed to have many of the games that are popular. It was pretty busy, but there was availability. Itinerary: We left Harwich to the sound of a live band that played us away. This is always a nice tough for this port. La Harve - most people either took the bus to Paris or to Normandy. We did Paris last time. The people that went this time were not able to go to the Louvre. I believe it is closed on Tuesday. We went to Normandy. There is not an experience that can compare to the memorial. The price they paid puts everyone in a memorial mood. We toured Omaha Beach and the point between Omaha and Utah beach. We ended up at the Freedom museum. It was amazing! It really makes you appreciate all that we, the French, and our allies have fought for over the past hundred years. St. Peter Port - we had low expectations for this port. Wow! Beautiful port with plenty to see. The excursion list was limited, but the city has some cool places to see. The shopping is nice along with the food. You can take all sorts of short trips to the neighboring islands if you want. Try to get the powerboat excursion before they sell out. This is the only tender spot of the whole trip. The tender service was better than average. Cohb (pronounced cove) - was one of our favorite ports. A beautiful city. We took the excursion to Blarney Castle, and it was very pretty. Kissing the Blarney Stone is not meant for the weak. You have to lay back and lean back to reach it. There is a person there to help you. There are steep steps to go up to it and come down from it. It was a great experience, but not meant for people with limited mobility. If you do not go up to the stone, it is ok. There are plenty things to see and do while at the castle. The woolen mill shops are pretty cool. The community really rallies around the ship in port. A band came out to play with us. The people were so friendly. I could see living here. Great historical facts during out tour. Great way to get in touch with some of my family's heritage. Dublin, Ireland - we have been to this port before. It is a city. There is no connection with the community. Unless you get outside the city, there is nothing very special with this port. The Guinness factory is cool for some. Liverpool - this place rocked. The community had a fireworks the first night we were at port. We took an Busy Bus for 39 pounds to go to Alton Towers on the first day. That park was amazing! 14 loop record breaking coaster. Great park with a 1400's castle in the middle of it. Day two, we went to see "the open". What a treat! The city of Liverpool has everything. It is a beautiful city filled with many things to do. It is head over heals over Dublin in my book. Many people went to the bars and tourist attractions that focus on the Beatles' rise. Greenock - This port sits away from the community, but you can get to the town pretty easily. I definitely recommend the excursion to Sterling Castle. The history that revolves this area is wonderful. You can hear about the real William Wallace and Robert Bruce. The views from the castle were amazing. You can see where these famous battles occurred. Holyhead, Wales - the port was disconnected from the community. This stop was beautiful, but there are not many things to do at the pier. I recommend an excursion for this stop or simply stay on the ship. They do provide a shuttle bus for the pier, but there is not much to see. We went to a nearby beach town. It was pretty. This stop was so-so. We ended the cruise with a nice day at sea. The day at sea is always a blessing at the end of every cruise. Our tips were automatically added. They deserved it. Disembarkation: Simple and with ease. The EC Minibus was a few minutes and ready to take us back to London. We stayed at the Marriott Renaissance Hotel at St. Pancras. Wow is an understatement. We chose this place due to the absolute lock on to the trains. We paid for the upgrade to the suite. Definitely worth it. We had access to the chamber room for free drinks, snacks, and breakfast. The following day, we took the complementary concierge service to the Eurostar train. They took our bags through security and loaded them on the train with us, wow! We left the next morning to France bound for the Disneyland Paris station. We had an added on Disneyland Paris vacation. Worth it! Read Less
Sail Date: July 2014
My wife and I sailed the British Isles and were welcomed on board the Infinity by a photographer taking our picture. That was the first of MANY scenes when there was someone present to take your photograph. You almost had to push them ... Read More
My wife and I sailed the British Isles and were welcomed on board the Infinity by a photographer taking our picture. That was the first of MANY scenes when there was someone present to take your photograph. You almost had to push them aside and it became annoying. Others on the cruise had the same experience. Overall, the cruise was wonderful. The food was great and well prepared. The staff was always pleasant and greeted you and wished you well. There were children on the voyage having a great time, but never interfered with the other passengers. The entertainment was professional and worth going to see. We were fortunate to have a balcony and it made all the difference in the world. Definitely worth the upgrade.the ports we visited and the shore excursions were well staffed and planned out. All the guides were knowledgeable and polite. All in all, a very enjoyable experience. Read Less
Sail Date: June 2014
This is a very long review, so I shan’t be surprised if you lose the will to read on, or even to live, at some point. Overall: We always enjoy our holidays and aim to not let silly little things, or people, get us down, but this ... Read More
This is a very long review, so I shan’t be surprised if you lose the will to read on, or even to live, at some point. Overall: We always enjoy our holidays and aim to not let silly little things, or people, get us down, but this otherwise great holiday was somewhat spoiled by Dear Other Half getting a Gastro Intestinal viral infection on day 8 and confined to cabin for 36 hours - never let the words Noro Virus pass the lips of the medical staff, it was a GI virus. However, up until then it had been a wonderful cruise with lots of lovely people to talk with at mealtimes and over coffees in Cafe al Bacio and we had a good last couple of days once DOH had recovered. Pre-Cruise: We love character hotels, so stayed at the White Hart Inn in Coggeshall. It's an Old English Inn and is what it says on the packet. Dating back to Tudor times, it's full of wonky floors and beamed ceilings and is, reputably, haunted. We were put into a bedroom that is supposed to have a ghost and enjoyed the best nights sleep for ages. We thought it great value for money, at £50 for B&B for two, and a meal-deal dinner at just £9.99 for two. We enjoyed it and would stay again, a benefit of this town being the National Trust's Paycockes house which is a delightful place to visit and have a welcome cup of tea. Harwich and Cruise Parking: Forty minutes to drive to Harwich from Coggeshall, fifty minutes to park. Harwich needs to up its game if it wants to become a serious cruise terminal. Arriving at the scruffy entrance to the long term car park, with no one to greet us or tell us where to go, we joined one of the two queues of cars and waited, and waited. Having pre-paid for parking, we assumed that there would be a separate queue for us and one for the people paying on the day, the latter option working out a lot more expensive. Not so. We were all muddled together, meaning that we waited ages as people paid at the oh-so-slow check-in desks. Then the slow unloading of luggage from cars onto wagons to take the bags to the ship, drive to a parking space and get on a transfer bus to the terminal. However, once inside the terminal, which is bright, modern and right next to the railway station, things moved on swiftly and we were on board within ten minutes; pretty good. Admittedly we had priority embarcation, so this helped quite a bit! Up to deck 11 for a drink to start the holiday, and once everyone else had disappeared to their cabins we took a late lunch of tepid food in the Ocean view Cafe. General Ship Stuff: First Impressions Take half a dozen chimpanzees, leave them in a room with a box of Lego, return two hours later, and there you have it: the external design of the Celebrity Infinity. With apologies to the creativeness of the chimps, the Infinity is one of the ugliest ships I've ever seen. Externally it's an ungainly mix of flat surfaces with lifeboats hanging in front of them, angular lumps sticking out at the top of the ship, housing the Oveanview Cafe, angular curves, (yes really), housing suites on one side of the ship, smoother curves on the other side housing the centrall lifts, Aqua Class cabins bolted onto the back of deck 11, a solid, flat, dark blue, angular stern broken by the curve of the multi-pane window of the double deck Trellis restaurant, a walking track that finishes as a dead end, courtesy of aforementioned new Aqua Class bolt-ons, and there you have it: definitely not a ship to drool over. Internally it seems confused, partly Solticised with the new Cafe al Bacio, Celler Masters and a reworked Martini Bar, and still partly as it was designed to be: lots of dark wood and dark red colour schemes with dim lighting. For us, the ship somehow lacks a real "wow" factor. There is a small three-deck atrium, but activities don't really revolve around it and it ends/starts on deck three with an illuminated staircase that resembles a wedge of cheddar cheese that leads straight to Guest Relations. Bars and Lounges: with Michael's Club now reserved for suite and Zenith guests, the Constellation lounge often in use for private functions at various times of day, and Cellar Masters and Rendez Vous given over to World Cup football matches and Wimbledon broadcasts every day, bar options became somewhat limited at times, meaning that bright and cheerful Cafe al Bacio on deck 5 and the Martini and Crush Bars on deck 4 could be very busy most of the time. The Oceanview Cafe and Mast Bar became favourites outside of busy mealtimes as there was always somewhere to sit and look out to sea. Cabin: Concierge Class 8046 is spacious, well laid out and has an extra large balcony and this is one of the refurbished cabins. It was in very good condition, well designed, though with a very small shower area, plenty of storage and the sofa next to the balcony doors which is where we prefer the sofa to be. Cabins on deck 8 aren’t so affected by the huge overhangs that, for us, spoil the Aqua Class cabins on deck 9, and with cabins above and below these are in a very good location on the ship. Our Cabin Steward, Ambrose, was excellent, in fact probably the best we've ever had, and he was especially helpful when DOH became ill, taking him to the ship’s medical facility and returning him to our cabin in a wheelchair and being very kind to both of us. Food: forever tepid at best in self-service Oceanview Cafe, tepid to warm room service breakfasts, good meals and service in Trellis, the MDR, on Select Dining and excellent food in SS United States. The sad fact is that at whatever temperature it's served, it all contains far too many calories. Speciality Dining: On the first night of the cruise we took advantage of a dining offer that gave one dinner in SS United States, one in Qsine and a meal in Bistro on 5 for $70. As SSUS costs $50, Qsine $45 and Bistro $7, we reckoned this was a good deal, especially as we were allowed to eat in SSUS twice as we don't particularly like Qsine, and the standard of food and service in the SSUS was excellent. Drinks Packages: the Classic Package was included in the price we paid for the cruise and it's full of incogruaties. You can have a glass of wine up to the value of $10.50, but you can't have healthy Vitamin Water that sells for $5.50, you can have a large bottle of "standard" mineral water, but you can't have a mini bottle of Evian to take ashore because, although it's cheaper than the large bottle of "standard" water it's classed as "premium". Complicated? Even the bar staff aren't always sure what's included and what isn't. Moral of this story: ask if what you want is included in your package before you order. Yes, it's a drag, and no, we didn't feel inclined to pay more to upgrade to the Premium Package as we don't drink enough as it is. Sea Days: we were blessed with super smooth, calm seas throughout our cruise, plus relatively “warm” temperatures for the places we visited, though sea days were a little breezy though usually sunny. As always, there were the usual activities organised by the spa, shops, and art gallery designed to part us with our money, plus an Apple store where prices are definilty lower than in the UK. We enjoyed spending time reading, drinking coffee, chatting to people, sitting on our balcony and taking longish walks around the ship. All very relaxing. Ports: because of DOH being quarentined, we missed Lerwick and when we got to Gerainger the next day DOH wasn’t released from the cabin until 4.30pm so we had very little time ashore, then in Bergen the next day, as it was a shuttle port and DOH was feeling unconfident about leaving the ship for any length of time we stayed on board and enjoyed a peaceful day. We’ve been to Gerainger and Bergen several times so we didn’t feel too bad about stating on board. Faeroes: we loved this visit; the islands were not at all what we’d expected. We took the ship's brief coach tour to explore the landscape which was very good and with an excellent guide. It’s a place that we’d long wanted to visit and we weren’t disappointed. Reyjkjavik: we took the ship’s Golden Circle with Lunch, which is probably "the" tour to take from Reyjkjavik. This would have been so much more enjoyable but for us tourists. Add a couple of thousand people from a mega Costa ship to around the same from the Infinity, add again all the tourists who arrive by plane, put them all on coaches that arrive in the same places at pretty much the same time and instead of an in-touch-with-Iceland experience you get multi-national ants trying to crawl over the same ground, all trying to get a place at the same viewing point to get the perfect photo to record the less than perfect moment. But, for all that, it was a very good day out, especially with our very good guide. The approach to the stunning Gullfoss waterfall was diminished by us hoards, actually queuing on the environment protecting walkways to get to the front of the barriers to 1) get to see the waterfall and 2) to attempt to take a photo whilst fending off determined ants with thump-you rucksacks strapped to their backs and forgotten about. We then had to line up to descend down the wooden staircase to the lower viewing area. We lucky Celebs were dropped off at the higher level, at the top viewing area for Gullfoss, so downhill was OK, but the poor old Costa crowd were dropped off below, with a long, lumbering climb to the top and with a number of older people really struggling with all the steps. Two-way ants on a staircase, now that made a good photo souvenir. Worth going? Yes, for the experiences of seeing where Iceland is becoming two islands, centimetre by centimetre, year on year, as the Eurasian and North American plates pull this volcanic isle apart, watching the geysers erupting with the sideshow of unsuspecting tourists standing downwind of the plume getting a warm shower, seeing the power of Gullfoss and having a very enjoyable lunch at the Geyser centre. Gerainger: we were really lucky that Celebrity had booked the new Sea Walk for us, meaning that we didn’t need to tender ashore, unlike the people on the other large ships in port with us. It was fascinating to watch the Sea Walk being attached to the ship and a novelty to walk ashore. We first visited the village of Gerainger many years ago on a very small Fred Olsen ship, the Black Prince. Then, we were the only ship in port and the village had only an hotel, a giftshop and just one or two cafes. It was so peaceful and calm. This time there was a new landing area for the tender boats and ferries, lots of new cafes and shops and hundreds and hundreds of people milling around. The scenery is still as stunning as ever, but quiet and peaceful it isn’t. Being Ill on a Cruise Ship: being diagnosed with a gastro intestinal infection on a cruise ship is an interesting experience. The Medical Centre want to see you immediately you report having a tummy problem, yet they expect you to walk down to them, thus giving you the chance to spread the virus en route. Plus this condition came on so suddenly and violently that DOH didn’t have the strength to walk and so needed a wheelchair to get him there and back which I was expected to push; DOH is very tall, I’m not. Thank goodness for a strong and willing cabin steward who was really so good about all of this. We were thankful that we had a good sized balcony cabin, so that DOH could sit on the balcony in fresh air. To be confined to an inside cabin must be a strain and make an already unenjoyable situation worse. How did DOH get this? Our hygiene routine is pretty good. We always wash, wash, wash our hands to try and keep viruses at bay, use the sanitising gel to help keep bacteria at bay, try to remember to use our knuckles for the lift buttons and to not touch the handrails on the stairs. But we are forever shocked by the behaviour of some of our fellow passengers: no hand washing after using the toilet and, when the hand gels are unsupervised, walking straight past them into the self service restaurants and for this reason we try to avoid the buffet style meals. There should be a firm rule that anyone who fails to wash their hands after using the toilet is thrown overboard; I’m sure that would help to reinforce the importance of good hygiene! And yet, with all our own anti-illness precautions, still DOH got ill. We’ve cruised more than twenty times and always been fine, so this time we were just very unlucky. There are some minor positives to this sorry tale: the medical centre didn't make a charge for their services or medication, we were allowed free pay-to-view films in the cabin until DOH was allowed out again, and and since we’ve returned home we’ve received notice of compensation in the form of a future cruise-credit voucher. There's a silver lining to every cloud! We are booked to sail again on the beautiful Eclipse in October, and we can’t wait to get back to sea, this time without incident, fingers crossed, and with the “benefit” of using the bug-compensation cruise credit voucher.   Read Less
Sail Date: June 2014
How great to return from a trip w/ the feeling that my expectations were surpassed! The ship was more than comfortable,it had a quiet elegance. The staff was beyond helpful- doing all they could to make the experience special. The buffets ... Read More
How great to return from a trip w/ the feeling that my expectations were surpassed! The ship was more than comfortable,it had a quiet elegance. The staff was beyond helpful- doing all they could to make the experience special. The buffets were sumptuous w/ interesting variety& the dining room food was as good & the staff was so accommodating. Entertainment in the lounge & the theatre shows were as good as it gets. One wonders why they are not on Bdwy in NY or the East End in London. Such amazing talent! My one recommendation would be to have another day at sea b/c the tours in ports are so intensive. A day in the middle would have been nice. Talking about tours I would not recommend Busy Bus in Wales. We had a novice guide,who really didn't 'know the area & could only share what she read. She took us to an overcrowded town for lunch where b/c of the lines waiting to be served we barely had time to eat. Had the tour company been more selective it would have been a better experience. Over all After doing most of our trips w / land tours I will now think about cruising for our next adventure. Balfour680 Read Less
Sail Date: October 2013
My impressions of the Oct 12, 2013 Century Infinity Wine Immersion cruise: first this was our second trip on Celebrity, so part of the ship comparison will be against the previous experience on the Silhouette. We used select dining and the ... Read More
My impressions of the Oct 12, 2013 Century Infinity Wine Immersion cruise: first this was our second trip on Celebrity, so part of the ship comparison will be against the previous experience on the Silhouette. We used select dining and the booking came with the classic beverage package, two shore excursions, and a specialty dining voucher. The cruise terminal in Harwich although quite a distance from London was very close to the rail station and the train ride of about an hour from London Liverpool Street station was pleasant and only cost $61 roundtrip for the two of us. The Infinity although clearly smaller and older than the Silhouette was in very good condition and well maintained and our balcony cabin was comfortable. The crew was outstanding, I found that on many occasions at the Al Bacio and other bars the servers would recognize me and prepare my drinks without being asked. I had noticed other reviewers complained of not being served drinks from the wine stewards at dinner, our experience was entirely different, they always keep our glasses full and were very attentive to service. The captain and his staff were always visible and engaged in the activities around the ship even including the captain attending the shows at night. The food at the main dining room was very well prepared and we did not have anything that was not delicious; on the other hand, our experience at the Qsine was a let-down (they do have great sweet potato fries). The ship excursions were mixed, we originally wanted to do the Normandy Beaches but due to the USG shutdown they were closed, so we opted for the Versailles Palace tour, we had a very good tour guide and an excellent lunch in a small restaurant we only wish it had included a garden tour. At La Rochelle we toured the city on our own the first day (albeit a bit wet) and took the Hennessy Cognac tour the next day. I will agree with other reviewers that this includes a long drive and the 15 minute stop for the roman amphitheater looking through a fence is not that exciting especially after seeing the Coliseum in Rome, also the lunch we had on this tour was not good. Bilbao we did on our own taking the metro into see the Guggenheim and walking through the old city. The included tours were good to Santiago de Compostela (good weather, no crowd, so-so guide) and Porto port wine (great views, good guides). One of the selling points to joining Cruise Critic was our dining companions were members and had created their own tours with which sounded grand. The entertainment on board was generally very good especially the energy of the crew productions. Two of the entertainers (magic and comedy/juggling) we had already seen on the Silhouette (what are the odds), the musical entertainers two were excellent and one was plain bad (first time I have gotten up and left a show). My wife and I love the art presenters (especially when she wins a drawing) they were very good at art history lectures, but the podium speaker was not so good he just read off his charts and had very little to add (in contrast to the Silhouette which had fabulous speakers). In total it was a very good cruise and we would not mind taking this ship again.   Read Less
Sail Date: October 2013
From the moment we embarked to the moment we disembarked, the voyage was extraordinary good. We were impressed by the genuine enthusiastic, charming, sincere attitude of all the staff and the phenomenal team spirit. Everyone was caring, ... Read More
From the moment we embarked to the moment we disembarked, the voyage was extraordinary good. We were impressed by the genuine enthusiastic, charming, sincere attitude of all the staff and the phenomenal team spirit. Everyone was caring, smiling as if they enjoyed their work and couldn’t do enough for the guests. The service was superb. There is a great buzz on board. Be it a cleaner in the corridor or an officer passing by, everyone is smiling, always greeting you with the time of the day. It was a pleasure to be amongst so many enthusiastic, likeable individuals.We have always believed that it is the employees who make a company a success or not. The staff on board Celebrity Infinity were delightful. The entertainment was excellent. The shows were professionally presented and extremely enjoyable and entertaining. The guest entertainers were brilliant. The speakers were outstandingly good in the subjects, knowledgeable and presentations. The quality of all the Restaurants and bars were superb as well as all the food and beverage. The Daily Programme sheets were extremely informative as well the port of call guides. The online TV Guide and the content were excellent and very up to date. We would like to commend the following, amongst so many as we were unable to remember their names and there are many more unsung heroes in the background of the ship which help to achieve a perfectly organised and efficient operation. Our Concierge, Anca Cenea is the busiest, productive, efficient and effective Guest Services person we have ever met. Not only that, she is one of the nicest people we have met for a long time. Our Stateroom steward, Marcello and his assistant Eddy, in our opinion are probably the best we have ever come across. The stateroom was spotless and nothing was too much trouble for them. They oozed enthusiasm. Always helpful, attentive. Two very caring and charming people. All the Maitre D’s, waiters, bar staff were charming and prompt To summarise, one can sense a phenomenal positive atmosphere, great team work, morale and attention to detail.   Read Less
Sail Date: July 2013
It is 6 years since my husband and I last cruised with Celebrity tending to use Azamara in the last few years. Pleasantly surprised when after a six year gap we sailed on Celebrity Infinity in July. A fabulous cruise on a wonderful ship ... Read More
It is 6 years since my husband and I last cruised with Celebrity tending to use Azamara in the last few years. Pleasantly surprised when after a six year gap we sailed on Celebrity Infinity in July. A fabulous cruise on a wonderful ship with excellent staff. From getting on board the ship at Harwich to disembarkation back at Harwich the entire cruise was stress free from start to finish. Since it has been "Solsticized" the standard not only of the onboard facilities but the helpfullness and attitude of the staff is first class. Bosco, The Guest relations Manager deserves a special mention for his tireless efforts to make sure that every guest was well looked after. Staff throughout the ship were pleasant, friendly and always smiling. We will definitely be back in the future and I would now put Celebrity on an equal footing with Azamara in regard to service and onboard experience. Thank you Celebrity. Read Less
Sail Date: June 2013
Celebrity certainly knows how to deliver! Having sailed a luxury product recently I have to say that I was quite surprised at how elegant and welcoming this older ship was. By taking the Bar Package and never thinking about the ... Read More
Celebrity certainly knows how to deliver! Having sailed a luxury product recently I have to say that I was quite surprised at how elegant and welcoming this older ship was. By taking the Bar Package and never thinking about the "cost" of wine or drinks really was the way to go. It changed the entire experience and made is a lot easier and calmer you never had to worry about who would pick up the check when you did pre dinner cocktails. Service was good not great but good. A bit standoffish a first but by the middle of the cruise you had your favorite people that you went to time and time again and they got to know you. Let me tell you about a little known splurge. The Chef's Table. Once, sometimes twice, per cruise the Executive Chef cooks dinner for 8 lucky people . It's about $135 pp but it comes with a table photo ($20) that gorgeous Celebrity cookbook (Signed) and all the wines are selected and included with each course. You tour the kitchen with just the Chef, it's amazing. We had a ball - DO THIS! It is worth every penny. We met a couple who had dinner every night in the SS United States and they told us that after the 5th night they had pretty much exhausted the menu so the chef was going off menu for them, they seemed to be having a ball. The SS United States is a lovely environment and we went twice during the cruise. Top Notch! The lamb was incredible The most fun you'll have dining will be QZine. It's just a hoot! The staff seems to really enjoy working there. you use ipads to order your food- There are even short cartoon videos on some of the dishes. The cabin was nice nothing unique but nice- Since we were in colder climate we asked for a blanket and the steward was on it! As always the cabin steward was amazing! He had a split section so we didn't see him much but he hunted us down every so often so he could make sure that everything was ok. The few meals we ate in the dining room were much better than expected. the food was good the service even better. Oh how to get our busboy into our bag to take home. I found the shows a bit cheesy and seemed dated certainly not the level of NCL or RCI in terms of production but it's an older ship and I sort of expected that. The guest lectures on board were pretty interesting and was glad that celebrity had this enrichment opportunity. Casino was dead - Since about 65% to 70% of the crowd was european and a bit older I think it just wasn't of interest. Many nights I played at the craps table by myself. Very weird and certainly not what you'd see on a Caribbean cruise. The ports were all fantastic and the itineray unfolded as we got further and further into Norway, each port better than the last. We had incredible weather (Shocking actually) One thing to the planner at Celebrity - Don't stop in Oslo on a Sunday - everything is closed- Why do that? Over all a GREAT experience and I have to say was a much more affordable way yo see Norway ( so expensive there!) Hats off to Celebrity on this one! Read Less
Sail Date: June 2013
We took the British Isles cruise on June 3 from Harwich. The Infinity stopped at Le Havre, Guernsey Islands, Cork, Waterfor, and Dublin, Ireland, Liverpool, England, Glasgow and Inverness, Scotland. The Infinity is a Millenium class ship ... Read More
We took the British Isles cruise on June 3 from Harwich. The Infinity stopped at Le Havre, Guernsey Islands, Cork, Waterfor, and Dublin, Ireland, Liverpool, England, Glasgow and Inverness, Scotland. The Infinity is a Millenium class ship that has been "Solsticized". It is smaller than the Solstice class ships, but we liked the smaller size. We had an Aqua Class stateroom. The showers and towels in Aqua Class are awesome. Our stateroom attendant Luz was outstanding. Our room was immaculate and the service was great. Because we had long excursions most days, we rarely took advantage of the free canapés in the afternoon. It was dinner time when we got back most days. Our attendant would have provided the snacks for us, but we didn't want them. On the few sea days, we requested and got shrimp cocktail in place of the standard canapés. Great service. We took private excursions in every port except Guernsey. In Guernsey, we just rode the bus around the island and went to the castle near the harbor. Best excursion, American D-Day sites tour from Francois Gauthron in Le Havre. Absolutely fabulous tour, the man has an enclopedic knowledge of the Normany invasion. Other great tour - excursion to Cahir Castle, Swiss Cottage, Holy Cross Abbey, and Rock Of Cashel with lunch at Parker's restaurant - with Dave, from White's of Waterford. We also had a wonderful tour from Butler's Buses in Cork. The Modified Ring of Kerry Tour which included a short tour of Cork, drive to Kenmare, drive on the Ring of Kerry including Ladies View, Moll's Gap, Torc Waterfall, Muckross House gardens, Ross Castle, views of Magillicuddy's Reeks, and lunch in Killarney. We also did a private Paddywagon tour from Dublin to Glendalough and the Wicklow mountains, and a tour of Dublin with free time to explore - guide did a great job of improvising since traffic prevented us from going to Kilkenny castle, so we went to Powerscourt instead. Not so great tours - BusyBus Tour of North Wales. Ship was late arriving in Liverpool. Despite this, tour was late leaving. We're promised an 18 seat van, instead had 39 passengers on bus. Had to change buses because first bus didn't have a child seat although it was pre-ordered by one of the passengers. Guide was obnoxious. Missed one of the tour stops due to late start and traffic. Would not recommend tour company, highly recommend North Wales - it is beautiful. Went to seaside town of Conwy and toured castle. Drove into mountains at Snowdonia. Definitely worth the trip. Also not so great, private tour in Inverness to Culloden, Cawdor Castle, Pluscarden Abbey and the highlands with views of Loch Ness. We spent way too much time at Culloden and sitting in traffic. We never did see Loch Ness. The only reason we saw Elgin Cathedral is because we walked over on our own after lunch at the woolen mill in Elgin. The guide, Ian, was a battle re-enactor and spent way too much time play acting as a soldier at Culloden. The Captains Club hostess on the Infinity did a great job. Melissa made a point of getting to know each Captains Club member. She was always visible and tried to make every feel welcome. The food on the Infinity was decent, but not exceptional. We had breakfast in Oceanview Cafe. At times, it was very crowded, but the staff did a great job of clearing and cleaning tables. Many lunches we had were on excursions. The few days we ate lunch on the ship, mostly in Oceanview, the food was good and there were many choices. Celebrity needs to work on keeping the lunch buffet items hot. Most were barely warm. We ate ate the Grand Buffet in the main dining room on one sea day. The food was good, especially the cocktail shrimp, but again, it was not as hot as it should have been. For dinner, we ate in Blu. The atmosphere is lovely, but the service was uneven - some days great and some days slow. We are not fans of the menu, and chose from the steak and salmon classic menu a few times. A few of the desserts were good, most were mediocre. Two days we got back quite late and had dinner in Oceanview. They will cook chicken, salmon or steak to order, make pasta to order, and they also have sushi and stir fry. The food was quite good. We did not attend any of the shows. We cruise on Celebrity a lot and had already seen the stage productions. The dance bands are comical. They play rock music with a strange beat and sing one verse and the chorus repeatedly because they don't know the words. Very few people were dancing anyway. The activities on sea days mostly consisted of trivia and tours of the kitchen. Since we had so many days in port, we used the sea days to relax. Celebrity needs to update the library. Very few books available - perhaps they were being hoarded by the passengers. The ship was very clean. All public areas were spotless. Service was great. The staff in the Oceanview cafe kept the tables cleared and cleaned. All of the staff was friendly. The Internet was unbelievably slow. It would take 5 minutes to download 10 short emails, and 2 minutes to send an email, text only, no photos. The staff at the Internet Cafe had a lot of composure, because everyone was complaining about the poor Internet service. Celebrity needs to address the Internet service. It is just too slow. We really liked our cruise on the Infinity, so much that we are taking the Wine Cruise in September. The British Isles cruise was lovely. Great ports, great ship, great staff, acceptable food.   Read Less
Sail Date: May 2013
We are two seniors and this was our 11th cruise and the itinerary was the best yet. We booked our tickets through RCL Choice Air and our trip was uneventful except that the planes (coach) were extremely crowded.We arrived in London on My ... Read More
We are two seniors and this was our 11th cruise and the itinerary was the best yet. We booked our tickets through RCL Choice Air and our trip was uneventful except that the planes (coach) were extremely crowded.We arrived in London on My 12th and overnighted at the Airport Hilton Hotel in Terminal 4. This was not a great choice for the hotel. The room although spacious, was uncomfortably warm and there was no way to ventilate it because the windows overlooked the hotel lobby. In addition, we had to call the night manager because the comforter had a stain on it. The manager did have the bedding changed but was unable to correct the problem with the air conditioning. He did not apologize for the inconvenience.We checked out of our hotel at 7:00 AM and waited in the lobby for our drive to Harwich. We had booked transportation in advance from the Hilton to Harwich with International Friends. They told us to be in the lobby between 7 and 7:45 but did not arrive until after 10:00 AM. We waited with another couple. We attempted to call their number but the office was closed until 9:00 AM. We called their emergency number but it bounced over to the office number and again we were told to call back after 9:00 AM. Finally at 9:00 we got in touch with the bus driver who informed us that he was on the other side of the airport waiting for a passenger who was not yet ready. He arrived for our pickup around and hour later. The hotel staff was very concerned because we were not picked up as scheduled and assisted us in making the calls and getting information.I will mention that we also used International Friends (because we booked this in advance) for our transportation from Harwich to London after the cruise. That trip was uneventful. We were picked up and dropped off as scheduled and had a lovely stop at the London Tower Bridge on the way to our hotel.Embarkation for the ship was fast and uneventful. Of course we were welcomed and greeted and offered juice and mimosas before we boarded.We had a concierge class cabin and it was lovely. It was very long and narrow but there were lots of places for storage. We met our cabin steward, Leticia and she was great. She really helped to make our trip a pleasant one. She kept the room spotless and always had a pleasant and welcoming greeting for us. She seemed to know when we left the room and we never had to wait long for our room to be cleaned. On the "S" class ships CC staterooms are a little larger than the standard cabins. We enjoyed this.The ship is one of Celebritys older sips and it was refurbished two years ago. Even the carpeting was replaced. However, the ship definitely shows signs of wear. There was rust on the dining room windows and rust on the tenders. But it is a very beautiful ship. There is a large casino on board. The shopping area has mostly high-end (expensive) items or cheap junk.The staff on the ship was very pleasant except for the waiters in the main dining room. We had continuous problems with the magnetic code on our key card. We had to go downstairs to replace it, sometimes two and three times a day. Finally at the end of the trip, someone from the engineering staff came up and corrected the problem. There was a problem with a lock on the door.We ate all of our breakfasts in the Aqua Spa cafe. There were no crowds here and the food was delicious. We did go down to see the buffet one day but it smelled unappetizing and it was very crowded. The dining room food was very good except for the desserts. It is just a personal thing but I do not like the way X does desserts. It seems as though everything is mousse. The desserts were better in Cafe Al Bacio, so we stopped there often. The menu in the main dining room showed lots of variety. The food was attractively plated. The onion soup and the Caesar salad were delicious as were most of the salads and entrees. The shrimp and lobster tail were very good. My husband and I like to eat at a table for two because I am very hard of hearing and it is difficult to converse with others. We had to get to the dining room by 5:15 to be assured of a table for two. You could go later but you would have to take your chances as these filled up fast. The service in the dining room was very spotty. Servers were very rushed and did not always have time to fill those special requests. My husband and I prefer assigned dining so we can build up a relationship with the server. We ate only two lunches on board; one was the show buffet and one was a private party for the Captain's Club members. The food was delicious on both.We decided to use some of our on board credits for the five night specialty dining package. On this 11 night cruise we ended up eating three times in the SS United States and twice in Qsine. We have been on the S class ships on Celebrity and the food at Qsine was as good as if not better than on those ships. Not so the SS United States. The appetizers did not have the same quality as those at Murano on the Eclipse and the Silhouette. But the lobster tail was awesome at the SS United States. It is prepared tableside and was great. However, the Dover Sole was only fair. The service in the SS United States was wonderful. Because there are only two specialty restaurants, I think I would get the three day specialty meal package if I did this cruise again. The food is good, but the menus dont change from day to day. The Qsine Dining Room was small but very pretty. The brunch buffet in the main dining room was held on the last day of the cruise. There is no announcement and no publicity for this event. If you go on X you should ask when this buffet is being held. Dont miss it; its really great!Since this cruise was very port intensive, we did not do many of the shows. However there were three shows that deserved special mention. These were at 5:00 on one of the days we were in Ireland and both days we were in Scotland. These were local, native entertainment (such as Scottish songs and dance) and were very entertaining.On Day 2 of the cruise we took the ships shore excursion and did a half day trip to Honfleur. I was very glad we booked this in advance because the tour was sold out when we boarded the ship. The tour was well done. This is a beautiful little city and even though it was pouring, there was a lot to see and do in this town. We used the afternoon to have lunch and walk in Le Havre. I was told later that there is a tram tour. I am sorry we missed this because there was little to do in Le Havre. On Day 3 we tendered to St. Peter Port, Chanel Islands. This is a beautiful port. I recommend getting your tender tickets early because there is a long wait to do this. We got to the lounge to get our tender tickets at 10 AM and did not get to Guernsey until noon. Since we had to be back in line by 2:00 to tender back to the ship, this did not give us a lot of time. This is a very walkable, lovely port. On Thursday (day 4) we arrived in Cobh. We elected to take the train to Cork and spend the morning there. We simply walked off the ship and to the train station which was a short walk from the pier. After a short train ride we were in Cork. This was a very charming city. We did lots of walking and browsing in the stores. In the afternoon we took the train back to Cobh and walked around that lovely town. My husband and I are photographers and this town was very pretty. We spent about a half an hour at the museum at the dock in Cobh.On Day 5 we found ourselves in Dublin, Ireland. X charged $15.00 pp for a bus ride into the City Center. From there we purchased tickets to the Hop-on, hop-off bus. Since we were also going to Belfast, we elected to purchase a combo ticket. It saved us some money.We boarded the Hop-on, on hop-off and toured the gaol. This was a fascinating slice of Irish history and was very informative on prison reform. It took about two hours. The tour guide was excellent and the tour was well done. After touring gaol, we hopped back on the tour bus and finished the circuit around Dublin. We walked around the down-town city center area (shopping, of course). We went to Trinity College but did not have time to do the Book of Kells. We went to St. Stevens Green, a beautiful park in this area. Dublin is a beautiful city and we want to go back there.The next day, Saturday, we arrived in Liverpool, England. We stayed mostly around the dock area. There is a beautiful shopping mall within walking distance of the dock. Also, there is the Albert pier, with shops and restaurants. In that area there are two museums; the Beatles Museum and the Maritime Museum. We did both Museums. Both were fascinating. The Maritime museum is actually several museums in one. The International Slavery Museum was very informative. This facility will soon be moving to its own building. There was a section on the Titanic. Also, because Liverpool was the place where most immigrants boarded their ships for the United States, there are many exhibits detailing this. There was a section on the Titanic and a fascinating section on Maritime crime and smuggling. After a brief lunch at one of the restaurants at the Albert Dock, we did the Beatles Museum. If you are a diehard Beatles fan, this is for you. There was in interesting souvenir shop in the museum and a Starbuck's Cafe (with free internet).On Sunday we arrived in Belfast. After taking a bus to the City Center, we boarded the hop-on, hop-off for the Titanic Museum. I recommend buying your tickets on-line for both this and the Beatles Museum. You can save a considerable amount of time doing this. The museum was very informative. There were many exhibits, even mock-ups of first, second and third class cabins. This museum followed the progress of the Titanic through its inception and well after the tragic sinking. After the Titanic Museum we re-boarded the hop-on, hop-off for the rest of the circuit. We saw some of the murals and heard something about the troubles. By the way, the guides on these busses were very knowledgeable and the talks were interesting. When we completed the tour we walked around the downtown area. If you get lost in a city where there is a hop-on, hop-off, you can just approach one of their guides for directions. They are all over both cities in their red shirts and are easy to spot.One Monday we arrived in Greencock. Since we had been to Edinburg before (and really love the city), we elected to return there. We purchased in Edinburg on your own ticket from the cruise line and spent the day in the city. Although there is a hop-on, hop off, most of the sights were within walking distance of the Royal Mile From our bus we took a cab to the top of the Royal Mile (the castle) and walked down, exploring the side streets and sights as we did so. We wanted to tour Holroyd House, the Queens summer palace but it was closed for an official function. We explored the Parliament building across the street from the Palace. After lunch we walked back to our tour bus.After a relaxing sea day, we arrived at Inverness, Scotland. We purchased a shore excursion to tour the Battlegrounds and Loch Ness. My husband and I did not enjoy this tour, and I personally would not recommend it. Loch Ness is a tourist trap. It would be good if you have children because there is a very small museum there. The highlight of this tour was a stop in Inverness for a few hours. You can purchase just a ticket for Inverness on your own. Inverness is a beautiful little city.After a final sea day and we docked in Harwich. This was a great Port Intensive Cruise and we really enjoyed every minute of it (except the trip to Loch Ness). We are photographers and the scenery was beautiful. Our cruise left May 13th and unfortunately the weather was terrible. The temperature was in the high 40s to low 50s for most of the days and it rained at least half the time. I recommend if you do this cruise that you go about two weeks later for warmer weather. It rains all the time in this area but at least it wont be cold. Our disembarkation was uneventful. As mentioned before we took a coach from International Friends from Harwich to our hotel in London. We used points for our additional 7 day stay in London at the London Hilton Park Lane. This is a beautiful hotel and the service was lovely. After this we used additional points for a 3 day stay in Bath at the Bath Hilton Hotel, also a great hotel. For these two trips (London to Bath and Bath to Heathrow) we bought tickets for the National Express Bus. The London bus departed from the Victoria Coach Station in London. We had a short cab ride two and from the coach stations in both cities. The trip was very convenient and much less expensive than a cab. This was one of the best vacations ever. This area is often neglected because people like to do Mediterranean cruises. It should be on everyone's bucket list. Read Less
Sail Date: September 2014
Having read several negative reviews about Infinity we were pleasantly surprised by the whole experience on this cruise. We experienced courteous and helpful staff, great entertainment and always found something to our taste on the menu. ... Read More
Having read several negative reviews about Infinity we were pleasantly surprised by the whole experience on this cruise. We experienced courteous and helpful staff, great entertainment and always found something to our taste on the menu. We boarded at Harwich – a pleasant change for us as it’s only a 35 minute car ride from home. Easy to board at 12.15 – we were through check in and security and on board by 12.30. We had a Classic Drinks Package – which wouldn’t get me a Martini in the Martini Bar but I made do with G & T, Bailey’s and wine. Not all in the same glass of course. Had our complimentary fizz, then another glass, then up to the buffet for a quick lunch. Staterooms were ready at 1.15 so we made our way to ours on Deck 6, dropped off our hand baggage and then went to explore the ship. Infinity is looking a bit tired in places and certainly the exterior could do with a paint job, but our stateroom was clean and the bed extremely comfortable. The bathroom had a great shower and plenty of storage space. Our balcony was quite large but only had two non-reclining chairs and a small table. It could also have done with a deep clean and had paint spots on the floor and sides, even on the furniture. But this didn’t detract from our enjoyment in sitting out there when the sun shone – would have been nice to have recliners though as these were in short supply on the ship. 750 on a ship with over 2,000 passengers on board is nowhere near enough. We gave up on trying to find one. At Captain’s Q & A the question was asked - the explanation was that as the ship was in Northern Europe Celebrity decided that not many people would require a sunbed! We do have sunshine during the summer here as well you know! It was certainly warm enough to sunbathe on at least 7 days out of the 11. We also had a kettle which was welcome – I got a carton of milk from the buffet to keep in the minibar and we had a cup of tea most mornings. Not enough English Breakfast teabags on board though – they ran out after about 8 days and boxes of Tetley’s were brought on at Vigo. However, I had a few spares tucked away – if I’d known we were going to get a kettle I would have brought my own teabags as we don’t care for US tea or Tetley’s. We’d booked Select Dining and apart from a few teething problems on the first 2 nights we only had a short wait for a table. We booked 8.15 every night, (mainly so we could remember the time easily!) – they only let you book 2 days ahead. Most nights we got a table for 2 but shared on 3 nights. We requested the same waiters for the last 5 nights – Carmelo and Olga who were lovely. One night we ate in SS United States – we got talked into an offer of dinner plus a glass of champagne, and a voucher to use in Bistro on Five. United States very plush with some original features from the liner of the same name, but I wouldn’t say the food is any better than in the MDR. In fact, most dishes on the US menu appeared on the MDR menu at some point during the cruise. We opted for Dover Sole which was deboned at our table – by which time it was lukewarm at best. Very little with it – vegetables seem to be rationed and we were always asking for extra in the MDR. We spoke to some passengers who were on Set Dining (early or late sittings) and they were complaining that their food was cold. Can’t say we had that problem with Select Dining – we had some great meals, including lobster, good steak, rack of lamb etc. The voucher we were given for Bistro on Five was used for lunch on one of our last days at sea. We thought it was a complete waste of space on board – and were very glad we hadn’t had to pay for it although the charge is only around $7 each I think. I had a panini which was all bread and no filling with a very small side salad, husband had a crepe which was lukewarm. We both had dessert (good) but were not asked whether we wanted drinks – just given the usual iced water. We handed over the voucher and left – the people at the table next to us were unhappy with their food too. The space could be better used – it seemed to be almost empty most times when we walked past. The buffet is the usual scrum – especially at breakfast. We went a couple of times as we don’t normally get up early on holiday – I had omelettes made to order which were hot but a lot of the food is only warm. Another point raised at Captain’s Q & A was about the glass screens in front of the food displays which prevent you from getting to the food at the back of the display. Ok if there is a member of staff there to serve you but on several occasions there were not so the screens were of no use as people would just reach in across the display! We opted for the Aqua Café in the Spa Pool most days – they had cereal and would get toast for you. If you wanted a smoothie (included in our drinks package) you had to go to another counter and order it though – which was a bit of a pain. We had breakfast and lunch on one day in the MDR but it took ages. MDR breakfast and lunch we found far better on P & O but the dinner on Celebrity was vastly superior to P & O. The ports were good – we had overnights in Le Havre, La Rochelle and Bilbao, then one day in Vigo – our least favourite port. In Le Havre we did an excursion to Monet’s Garden and Rouen – Monet is one of my favourite painters so I’d always wanted to see his house and garden in Giverny. Would have preferred to spend time in Vernon, the pretty village close to Giverny but instead we were taken to Rouen where I think we spent too long. A 3 course lunch at a restaurant was included which was good but a little crowded. A long day but we saw a beautiful part of France. Day 2 in Le Havre we just walked along the seafront, around the town and back to the ship. La Rochelle was probably our favourite port – beautiful town which we wandered around at our own pace. We just had a piece of quiche in a café with a drink each followed by coffee. On Day 2 there we went to Ile de Re which was a fabulous place – we only visited the town of Sainte Martin but would love to go back there some time. We shared a taxi there and back with another couple from the ship – it’s accessible by a 2 mile long bridge from the mainland. The island is quite flat and reminded us of the Channel Islands (British but closer to France). We just wandered around the pretty little town and then had a lovely lunch overlooking the port. We could see the white sand beaches from our balcony on the ship and there were plenty of people enjoying the warm late summer weather. We had a day at sea before arriving at Bilbao where we got the shuttle bus into town. Great city and we wandered around the outside of the Guggenheim Museum which is amazing. We’re not Museum fans so didn’t go inside but there’s plenty to look at on the outside and we heard some great buskers there too. There’s a riverside walkway which led us to the Old Quarter where we sampled the tapas. Had a trip on the funicular which takes you up to the viewpoint behind the city – it’s easy to find and less than a euro each way. My husband walked on to look at the Athletico Bilbao Football Stadium – I waited on a park bench as my feet were aching. We then wandered back to the pick up point for the shuttle and back to the ship. Day 2 we were sailing at 1.00 pm so we just disembarked the ship and walked around the port of Getxo. Some fantastic houses were built there in the early 20th century and there are plaques on the wall opposite them telling you all about the architects and who they were built for. When we got back to the ship the Spanish Police had decided to mount some sort of security operation and were insisting that Celebrity only have one screening point open. At 12.15 with the queue stretching over 100 yards they decided to allow the ship’s officers to open another screening point and we did sail on time. Next day was our last port – Vigo. I know the next Wine Cruise after ours included Porto and I think this would have been a much better option for us. Not sure of the logistics but looking at the map am sure it would have been possible to fit in Porto instead of Vigo and still be back in Harwich on schedule. We went ashore but found Vigo a bit of a depressing place – all we did was find somewhere to have lunch, during which we were approached by African traders 6 times! Lunch was good but by the 6th time of being offered cheap tat it got a little tedious. We were back on board shortly after – if I ever have to call at Vigo again I’ll be sure to book an excursion out of there. The places across the water looked far more interesting. All of our shuttle buses were free of charge in the first 3 ports – not needed in Vigo. We then had 2 days at sea – weather wasn’t that great but we did see a bit of sun. Quite windy at times though and we did feel a little bit of movement now and then – nothing major though. Entertainment was great on this cruise – we were on Equinox last summer and it wasn’t so good. The production singers and dancers were very talented and on the whole so were the guest entertainers. Around the ship the House Band – Bandmates – were good, so were the two girl guitarists who usually played in Café Il Bacio. Café Il Bacio was great – and included in our drinks package. It also got pretty crowded but you could get takeaway, which we did at times. They do good tea as well as hot coffee, plus iced coffee which is great. And you can get complimentary pastries/dessert with each drink. We got our Classic Drinks Package as part of the Celebrity offer this year but don’t think we’d necessarily pay for it as it probably wouldn’t be worth our while. As we had it we made use of it for coffees, bottled water etc. We had wine by the glass with dinner and had no problem in getting refills either. The Cruise Director, Alejandro, has to get a mention. We weren’t too sure about him at first – a bit cheeky we thought. But we got used to him and by Day 3 thought he was probably in our top two Cruise Directors – and 100% better than the one we had on Equinox last year. His red carpet event before the “Dancing with the Officers” show was hilarious. On the whole it was a very enjoyable cruise – we come on holiday to enjoy ourselves and will make the best of our time away. Met a few “moaners and complainers” but they didn’t detract from our enjoyment. Arrival at Harwich – we were being picked up otherwise we would have risen very early and walked ourselves and our luggage off the ship. It was the usual scrum in the buffet where we went to get a bite to eat while we waited for our “call”. But once we were off we found our suitcases easily and our lift was just a few steps away. It’s a shame Celebrity are not offering cruises out of Harwich next year – we’d definitely use it again as it’s a 3 to 4 hour journey for us down to Southampton, which is why we normally do a fly-cruise. But we’re already booked with Celebrity for next March (out of Singapore) and put down another future cruise deposit whilst on board. Don’t think Infinity could be defined as Modern Luxury but we still had a good time. Note - we do normally choose a cruise for the itinerary, not for any particular ship.   Read Less
Sail Date: August 2014
MY MAJOR ISSUE!! We had 2 suitcases. We rec'd my husband's around 2:00. At 6:00 we called about my suitcase and were told they were still delivering. We wanted to get dressed to go to the show in the theater at 7:00, and then ... Read More
MY MAJOR ISSUE!! We had 2 suitcases. We rec'd my husband's around 2:00. At 6:00 we called about my suitcase and were told they were still delivering. We wanted to get dressed to go to the show in the theater at 7:00, and then head right for dinner. So here we are trying to get ready for dinner, and the only clothes I have are the jeans and t-shirt I was wearing, (which I've had on for many hrs during our 10+ hr flights and transportation to Harwich), and the dining room doesn't allow jeans. At 6:30 someone called us and told us my suitcase was being held on deck 1 because of a 3" pair of manicure scissors in my husband's shaving kit. Not only that, but the suitcase had been left sitting out on the dock in the rain the entire time since we turned it over to them at 10:30 am. Our clothes inside were soaked, and a brand new yellow evening jacket I had just purchased for the cruise, was stained with black marks because it laid next to something black. And now my brand new Travel Pro suitcase is also moldy. I AM NOT HAPPY ABOUT THIS AT ALL, AND REALLY FEEL CELEBRITY SHOULD MAKE SOME COMPENSATION. When I brought it up to the staff on the ship, all they said was "really?", and would not do anything. No offer to clean, launder, or iron any of our clothes. I CAN'T EMPHASIZE ENOUGH THAT THIS INCIDENCE IS THE WORST TREATMENT I'VE RECEIVED ON ANY CRUISE WE HAVE TAKEN. No one even said, "we're sorry". They made me feel like I was the guilty party for trying to sneak on a pair of dangerous 3" manicure scissors. They airline doesn't even make an issue of these. On this cruise, we opted for an inside cabin (1/3 the price of a veranda). With so many ports-of-call, we would rarely be in our cabin anyway. We have always had veranda/balcony cabins before, and our first impression was that the inside wasn't too bad, it was just fine. However, the first night there was awful noise from the utility area next to our cabin. Sleep was difficult if not impossible. I called guest relations and they said they would report it. Second night was better. Someone called the next day to see if the noise was better. I thought that was nice that they called, and thanked them for following up. Next few nights, the noise came and went. Then one night the noise was absolutely horrible. Even made the bed shake. Next morning I called guest relations again to report. I was told if I didn't call "while the noise was occurring" there was nothing they could do about it. Really??!! Were they serious!!! Next day the supervisor called and said they would let us sleep (sleep only!) in another room 5 decks below where we currently were .. so we could have a quiet night. OMG! Are these people for real? They wanted me to trudge down 5 decks in my pajamas to sleep in another room!! Later, the supervisor called us again, and offered to let us move to a different room. Hooray, finally a resolution. They must have realized the insanity of their handling of this situation. Granted, it was 5 decks lower than our original room, but it was quiet! And it had a window. I don't think the stateroom attendant for the new room was very happy about us moving there. She wasn't very friendly at all. But she warmed up later. Just loved our cruise director Alejandro .... best thing about this cruise! Entertainment was fabulous....really terrific. Nick Page, the Celtic Tenors, the piano player (Bruce ??), Kate Dowman, McDonald Brothers, etc, etc. Absolutely the best entertainment of any cruise we've been on. (Wasn't terribly excited about the "production shows". Way, way too loud. Too much of the same thing....loud, loud, loud. The drums were insanely loud. Singers literally screamed through most of the songs. Many other passengers were complaining. And a lot of the songs we had never heard of, and one of the songs was VERY INAPPROPRIATE for the audience!!!). Food was OK, nothing to rave about. Really didn't care for the food in the Oceanview Cafe (although the space is very nice). TOO MUCH CURRY!! Later found out the chef was Indian, so I guess that's why they served so much curry on this ship. They seemed to close awfully early, too. One afternoon about 1:30, after we got back from a 1/2 day tour, I went up to get a cup of coffee and something to eat. Everything was closed up except for left-over pizza, and pre-made sandwiches. I asked the girl behind the counter if I could have just a ham and cheese, and she said I had to choose from the "gourmet" sandwiches that already made. As for a drink, I was only offered a little bag of instant coffee because everything was turned off. Rene, our waiter in the main dining room, was always kind and brought something else if I didn't like a particular dish. His assistant, Mildred, was excellent, too. Casino was good. Lounge entertainment good. Slow drink service in the lounges. Took approx 1/2 hr to get a glass of wine. Our dinner mates had their seapass card mixed up by a waiter in the lounge. He finally got a new seapass card, but the other person charged some things on his card, and it took 4 days to get it straightened out. The guest relations staff are not the brightest bunch. As far as the Captain's Club goes, I didn't see much benefit, except a free scoop of gelato. But we were only "select" members, so perhaps there wasn't much for that lowly level. We are now "elite" so we'll see if that offers anything better. One issue on this cruise was the scheduling of events and shows. We loved the entertainment, and wanted to see it all, but too many things overlapped so we were unable to enjoy a lot of things. I really think Celebrity should take a look at this and come up with a better schedule. Excursions: most were excellent. Great guides and itineraries. Would highly recommend the Highlands and Loch Ness tour in Inverness, and the Edinburgh Castle tour out of Greenock. The only one I would not recommend is the Blarney Castle. First of all, the guide looked like she had just crawled out of bed. She literally had on a type of house coat and slippers, and her hair was a mess. She confused most of the time, and didn't really know what was going on. Then we only had 1 1/2 hrs at the castle, when it took 2 1/2 hrs waiting in line to get into the castle. They should not advertise this as a Blarney Castle tour because there is no opportunity to get into the castle. Such a waste of money and a half day of our vacation. We paid for something we never got. One nice thing was when the crew offered us FREE hot chocolate when we returned from tours on cold days. So appreciated. I must comment on the ramps to get on and off the ship when in port. They were really dangerous, and I saw several elderly people trip. Please change these!! Couple things I liked on Celebrity better than on Royal Caribbean were that the wait staff and state room attendants didn't beg for tips or high ratings. On RC it's totally ridiculous how the staff starts begging for extra tips and high ratings the last 2 days of the cruise. Also the photographers were everywhere but were not intrusive, and would back away if we said no thanks. I wish more cruise lines would offer all-inclusive pricing to include wi-fi, drinks, and a couple services in the spa. Cruising is becoming too expensive for ordinary families by the time you include these things. A small bottle of room temperature water was $6.00. We purchased a 90 minute wi-fi pkg, and each time we logged on, it would take 5-10 minutes to get a connection. So basically 1/2 your time (depending!) just logging on. Regular wi-fi rate is $.79 per minute. However, Infinity has a wonderful computer center (Apple) and I heard people were getting instant connection there. Overall, and despite all the negatives I've pointed out, we had a great time. The itinerary was busy as we visited 9 ports, and all of them were great. Many good memories. I hope Celebrity reads these reviews, as the Infinity has a lot of improvements that need to be made in the area of customer service.   Read Less
Sail Date: August 2014
We had already sailed with Celebrity Constellation and we already knew what to expect, so this time we opted for a cheaper inside cabin (yes, choosing the right location in the ship, deck 8 to the fore). The interior cabin was pretty ... Read More
We had already sailed with Celebrity Constellation and we already knew what to expect, so this time we opted for a cheaper inside cabin (yes, choosing the right location in the ship, deck 8 to the fore). The interior cabin was pretty good, individually controlled air conditioning worked perfectly and we did not have any odor problems. Cabin is the same size as the regular balcony cabins but without any exit, all the back wall is a large mirror which makes space look bigger. One of the things we like the most is the Celebrity Millennium class is the adults-only area with their warm saltwater pool, normally quiet and silent venue. This time we did not like the rules for adults only access to this area were not enforced, and some days solarium, pool and hot tubs were occupied by a loud crowd of teenagers and children. Other issues: We would have liked less smoking areas around the ship, and we do not understand how come table tennis tables are next to people smoking big cigars. Dress code should be applied, people came to dinner in the main restaurant as if going to the swimming pool (flip-flops, shorts and t-shirt). Another surprise we did not like: Michael's Club was restricted access to suites occupants, that was a wasted venue. So called "music" of the DJ is too loud and gets annoying in some places and at inopportune times. About food and drink: Prices of wines and drinks have risen since 2011. In Trellis main restaurant main dishes are excellent and we always received them warm and exquisitelly presented. They need to improve some tasteless and cold starters straight from the fridge, and those withered salads. We found that the meals take too long, the service is too slow between dishes and there are too many delays. In buffet restaurants food in general is quite good, but as well some long queues at stations (grill, etc.) Some details to improve: usually bread and pastries are too raw, pastries are too sickly sweet for our tastes, and withered salads are unseemly in this category. About entertainment: We liked the folk rock guitarist and singer Sean Golden. The main theatre musical shows were quite good, vocal soloists are high quality and the orchestra is superb, the dance choir is a little uneven but it made a nice effect. The musical group at Rendezvous is pretty terrible and the woman singing is plain dull. We missed a good jazz band just for the atmosphere. Also we missed a cabaret type show as the one we enjoyed with Perry Grant in Michael's Club on Constellation in 2011. About Harwich, the port of departure and arrival, that was a two hours boring trip by bus from Heathrow. We plan to avoid this port in the future or we will try to get there by train. The Harwich International Port train station is adjacent to the dock. About ports of call: At Le Havre the ship docked at Quai Roger Meunier, some 2km away from the city, a taxi ride to downtown Place Hotel de Ville is 8 euro. They provided free shuttle bus to downtown at Belfast and at Kirwall (Orkney). In Orkney, Skara Brae and Yesnaby cliffs are must visit if you have not been there before. Hatston terminal is 3km from Kirkwall center.   Read Less
Sail Date: August 2014
Getting to Harwich, England can be daunting. It's 2-1/2 hours from London and we hired a tour company to transport us by motor coach to the port city. Upon arrival in the dreary rain, we made our way into the terminal and found ... Read More
Getting to Harwich, England can be daunting. It's 2-1/2 hours from London and we hired a tour company to transport us by motor coach to the port city. Upon arrival in the dreary rain, we made our way into the terminal and found Celebrity to be quite organized with many employees directing passen-gers to the right places. Check in was fast and easy and we boarded the Celebrity Infinity to a very friendly staff along the way to our stateroom. Our cabin was nice and roomy and we met our cabin steward, Juan and went directly to the Oceanview Buffet on Deck 10 for a bite. The ship left promptly at 5 p.m. headed for Le Havre, 2-1/2 hours outside of Paris. We prepurchased transportation in and out of Paris including five hours for leisure time once we got there. But we were so tired from a previous tour that we had to cancel it. The ship happily refunded the tickets without question and we spent the day at the onboard spa for a much needed rest. The ship also made stops at St. Peter Port Channel Island, Guernsey, Cork, Waterford and Dublin, Ireland, Belfast, Northern Ireland as well as Glasgow, Kirkwall and Inverness, Scotland in its 14 day journey. The Celebrity Infinity's maiden voyage was on March 3rd, 2001 and it was refurbished in 2007. Old by most standards today. It is registered in Valletta, Malta and is in the Millennium class of Celebrity ships. It weighs 91,000 tons and is 964 feet long, small by today's standards. It holds 2,170 passengers and 1,000 crew. The Cruise Director, Alejandro from Argentina, is a very unusual Cruise Director. he doesn't sing and he doesn't dance. But what a great sense of humor! He's funny onstage and off. Everybody loved him. Like the rest of the staff, he's warm and friendly and makes you feel welcome. The food on the Celebrity Infinity is head and shoulders above other cruise lines. The food in the main dining room, Trellises, is great. Maybe that's why the Infinity only has two specialty restau-rants, the SS. United States and Qsine. The SS. United States is a fine dining restaurant offering traditional fare with impeccable service with tableside service on certain specialty dishes. But Qsine goes a giant step further. It;'s the most unique restaurant I may have ever been to either on land or sea. While it bills itself as a tapas restaurant, it's way more than that and you realize that the moment you walk into the room. The ceiling has lamps hanging from it --upside down. And the room has glass looking out to the ship or the ocean all around. You are handed an Ipad with buttons to push for wine by the glass, half bottle or full bottle, cocktails and full menu. When you click the menu button, you are offered a choice of 20 icons on the screen, one for each unique dish. You are encouraged to choose 4 or 5 and save them as your favorites. Each and every one of them is a work of art. The waiter collects the Ipads and your choice of wine or cocktail comes first followed by an array of food unseen in my 50 years of writing restaurant reviews. The Maitre d', David, is every-where--greeting and seating diners, serving food, visiting each table and even clearing tables. Other maitre d's could take a lesson from David. If this restaurant was in my home town, I'd be a regular. But it could get expensive going on a cruise just so you can eat here. But it's worth it! The ports visited on this cruise were pretty much as expected but very cosmo-politan. When you think of Ireland, you think of beautiful, rolling, green hills. But what we saw was hustling, bustling metropol-itan cities. There's not much to buy because of the currency exchange aside from souvenirs, t-shirts and chocolate. There are no bargains here. The entertainment on the Infinity is very good from the production staff to the featured entertainers. When we were in Liverpool, the Beatles cover Group was really good. But one performer really stood out. His name is Nick Page. He sang everything from Michael Buble to Broadway and he played Jean Valjean in the West End London production of Les Miserable. He might be one of the best voices I've ever heard and should be doing bigger and better venues than cruise ships. I would love to see him performing in the U.S. I know he'd be a big hit here. He also did a memorable duet with a member of the production staff by the name of Hannah Stearne, a beautiful girl with a voice to match. But great talent is a trademark of both Celebrity and Royal Caribbean Cruise Lines. To sum up this 14 day British Isles voyage: Celebrity is one of the best cruise lines in the world. Their ships, itineraries, accommodations, staffs, activities, excursions, food and entertainment are always top notch and I am already looking forward to my next cruise with them. They are the meaning of "Bon Voyage"!   Read Less
Sail Date: June 2014
We joined this Celebrity Cruise specifically because it was going to Iceland, the fact it went to the Faroe Islands, Shetland and two ports in Norway were an added bonus. Our impression before taking the cruise was the Celebrity was a cut ... Read More
We joined this Celebrity Cruise specifically because it was going to Iceland, the fact it went to the Faroe Islands, Shetland and two ports in Norway were an added bonus. Our impression before taking the cruise was the Celebrity was a cut above P&O, Princess & Royal Caribbean. How wrong we were! Our cabin 8128 in Concierge Class was excellent and a good position and our cabin staff were excellent and had no problems with this. We chose fixed dining at the MDR and our waiter Denis and his assistant Jonathan were also excellent and we thought the food overall was good with plenty of choice and did not feel we needed to pay extra to eat in any of the speciality restaurants. We had a little issue with "Sticky Toffee Pudding" which is a local speciality dish from Cartmel not far from where we live but to be fair the Assistant MaitreD arranged for the chef to come and speak to us and the following night something much more in line with what we expected arrived - well done. Our main issue was with the serving staff in the bars around the ship, it was as though you were invisible most of the time, there were only an odd one or two staff that were happy to serve, most were guilty of passing customers by without even looking to see if anyone wanted serving, 15/20 mins to get served was not unusual. We felt as though the included drinks packages and no service charge were a hindrance to good service - maybe we were wrong but it was difficult to understand why it took so long to get served. Breakfast in the MDR for the first few days was a nightmare on the service front, complained several times but if you sat on the right-hand side of the MDR highly likely you would be waiting ages. It did improve but had moments when service was far below what you would expect. Issue with fixing safe in the cabin - took nearly two hours - completely unacceptable supposedly procedures now in place so this doesn't happen again! Wine tastings - we did a few of these and enjoyed them all. Activities - some really good talks and some not so good. Less activities than we expected. Also why do the majority of bars not start serving drinks (alcoholic or otherwise) until 4pm!!!!! Not all of us want to go to the Oceanview - we avoid it on the whole as we go on a cruise to get service not help yourself. Entertainment - we enjoyed the entertainment and although we didn't go to them, found Jon Courtenay excellent, Justino the magician was good and we enjoyed the celebrity production team, good singers and dancers and excellent shows. Tendering in port - very poor show - need to get this sorted nearly two hours to get off the ship! Overall we enjoyed the cruise, but it was no better than other cruises we have taken and Celebrity really need to look at service in bar areas - which I did highlight the Guest Relations Manager Julie - we shall see. We did receive some freebies and a discount voucher for all the complaints - I would rather have not had to complain in the first place. Cannot find Torshavn and Lerwick on the list of ports: Torshavn - small town but bear in mind all the local buses are free and you can generally do a circular trip - we did route 1 & 3. Lerwick - excellent museum and well worth the 10 min walk. Only small town but very compact and easy to get around.   Read Less
Sail Date: September 2013
Picked this ship due to an itinary that is only offered 3-4 times per year. Cabin; Booked an inside and it was money well spent, no complaints. Dining/Food; I pre paid my gratuities and was enrolled in "any time dining”(so many ... Read More
Picked this ship due to an itinary that is only offered 3-4 times per year. Cabin; Booked an inside and it was money well spent, no complaints. Dining/Food; I pre paid my gratuities and was enrolled in "any time dining”(so many different names for the same thing), choose a variety of dining times and often shared a table with different folks, I had read so much about the quality on Celebrity ships however, the food was average at best as, I did not starve. Public room; Very well kept, but a lot of space was for lounges vice just relaxing and getting away. Entertainment; average, quite a few entertainers were British and since about 85% of the ship were British I just did not get some of the humor and shows. However, the violin quartet was superb. Overall; A non smoking sailing which was great but it is an average ship with excellent service. Met many wonderful people perhaps a few more nights of fun Karaoke would have made this sailing better, just too proper for my liking. Read Less
Sail Date: September 2013
We just returned from 12 days aboard the Sept 18 sailing. Celebrity apparently used the comments from the last cruise to address some of the earlier cruises complaints. There was no longer a charge for the shuttle services in Le Havre and ... Read More
We just returned from 12 days aboard the Sept 18 sailing. Celebrity apparently used the comments from the last cruise to address some of the earlier cruises complaints. There was no longer a charge for the shuttle services in Le Havre and in La Rochelle. They maintained the charges in Bilbao and Porto though the cost was reduced to $15. The pluses: Our room butler Bogdan was amazing. Lattes delivered in the morning, suggestions on making our cabin more pleasant (adding a two drawer cabinet under the bathroom sink made a huge improvment. Subawa in the aft bar and martini bar and Inez in the Cafe Bacio/Michaels Club were both very accommodating. The cabins are quite small (we are used to Holland America). Our first reaction upon entering our cabin was "where's the suite?" The balcony was tiny barely fitting two chairs and ottomans. While we were right behind the elevators, we never heard them. We were below the pingpong table and the set up at 5:30 am was definitely noticed. We were kitty corner from the i-lounge, which was always busy. For dining experiences, avoid the Trellis for breakfast, which is quite easy to do...they close very early in the morning. We made it one day and it took 1 1/2 hours. I was ready to leave after a half of grapefruit and 40 minutes. Dinner was unexceptional except for Luis and Anna who made it very pleasant. We only ate there a few times as Bogdan introduced us to Blu. Thank you, thank you, thank you. Much lighter cuisine, beautifully cooked and worth the extra $5 per person. SS United was lovely, though our lobster was a bit overcooked. The grand marnier souffle was exceptional, Wine list was lovely as well. The Aqua Spa Cafe was a treat for breakfast-those yogurt sundaes made to order were great-if you are on the premium drink package they are included. QSine was fun, though its placement at the top of the ship made it very warm in the early evening. Save your money and go to Blu. Cafe Bacio did have the only decent coffee on the ship and we made very strong use of it. Their pastries were free, just ask. The coconut chiffon cake is heavenly. We did a private shore excursion in Saint Emilion, and did ship tours in Vigo and Porto. Would have loved to spend more time in Porto. We'll definitely go back. We rented a car in Le Harve on the dock and drove down the Normandy coast (couldn't fathom doing a 10 hour bus ride!)   Read Less
Sail Date: August 2013
1. We booked our own transfers as we arrived in London two days early and our return flight was earlier than allowed by Celebrity for its transfers. We used BATransfers, as they were the least expensive and most flexible we could find. We ... Read More
1. We booked our own transfers as we arrived in London two days early and our return flight was earlier than allowed by Celebrity for its transfers. We used BATransfers, as they were the least expensive and most flexible we could find. We shared transfers from LHR to London, London to Harwich, and Harwich to LHR. Bottom line: Great Company. On time, polite, efficient. Will use again if I need similar transfers. 2. Cabin: Veranda cabin quite nice, reasonably spacious, and contained adequate storage space. 3. Service: Cabin cleanup was very good. No complaints. 4. Food: uneven in the dining room. Fish dishes not great; Beef less than tender at times. Lamb was good, however. Service here was good, as well. Buffet: Fairly decent as buffets go. Breakfast the best choice. 5. Excursions: Typical ship impersonal, superficial types. Our highlight was viewing the Bayeux Tapestry. The absolute lowlight was a "cruise" on Loch Lomond - deadly dull. Advice - book your own excursions. 6. Recommendation: Cafe Bacio is a nice place to hang out, particularly if you have a drinks package. 7. We played Trivia and found the "moderators" charming and personable - would have been better if we won more often.   Read Less
Sail Date: August 2013
Celebrity picked us up on time at Heathrow and it was a pleasant enough 3 hour bus ride to Harwich, as was the ride back. We'd been on the Infinity the year before and knew what to expect. One of the highlights on this cruise was the ... Read More
Celebrity picked us up on time at Heathrow and it was a pleasant enough 3 hour bus ride to Harwich, as was the ride back. We'd been on the Infinity the year before and knew what to expect. One of the highlights on this cruise was the excursion from Le Havre to Paris. It was a long day but very well-organized so that we saw a surprisingly large number of the sights. The knowledgeable and friendly guide was a major plus, as was the lunch on one of the Seine bateaux. Elsewhere, the distance of the ports from the major attractions was a bit of a surprise and required using a local bus (or train, in the case of Glasgow). Cruise lines have a conflict of interest here as their profit generally comes from selling excursions, so they don't always provide ready access to local travel information for those going into town on their own. One problem arose in Waterford, where a rogue bus operator mixed in with the local transit authority. A bunch of Infinity passengers waited in vain for the rogue bus to show up on the return trip before giving up and taking a regular local bus back to the ship. Generally, the local transit in Ireland and Scotland was top-notch and gave us a chance to meet some of the townspeople. The bus from the dock outside of Cork city left us off on a dreary stretch of the quay but just on the other side of the bridge was St. Patrick St., the town's lovely main thoroughfare, with banners flying and Celtic music coming from loudspeakers. Another unexpected gem was Inverness, including the 40 minute bus ride from the dock at Invergordon. The views of the Scottish highlands all along the way were stunning. Liverpool was the only port where embarkation was right in the middle of everything. Albert Dock is loaded with restaurants, museums, and local tour operators. We took a short tour and then walked around on our own. Great town, particularly on a soccer game day when the streets were packed with supporters. The anthem of the Liverpool FC is "You'll Never Walk Alone," which was literally the case during our visit there. On the Infinity, entertainment and food were excellent, including the two specialty restaurants that we tried. The staff of the entire ship works hard and seems to do their jobs well.Disembarkation was long and slow, as usual Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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