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Sail Date: August 2014
This was our 7th cruise, but first with Celebrity. Probably will be my last along with several other fellow cruisers. Couldn't believe that I couldn't book an excursion from the web site after being booked without giving my ... Read More
This was our 7th cruise, but first with Celebrity. Probably will be my last along with several other fellow cruisers. Couldn't believe that I couldn't book an excursion from the web site after being booked without giving my credit card each time. Then the credit card wasn't accepted and when I called and it was accepted was told "We know our web site sucks" by the 4 agents I talked with. Only one of the 4 gave me any useful info. Couldn't even tell me if Skara Brae was on any of the Kirkwall excursions since the excursions only had titles and you had to guess what each included. That wasn't their department. Could go on and on about the lies and trying to get correct information, but will give this example. We were excited about The Military Tattoo, but it left at 5. FINALLY, found the Shore Excursions desk opened to ask if we needed to eat before we left. Was told we would have an hour and a half to eat and shop once we got to Edinburgh. Because of being given wrong info several times, one of our group suggested we take sandwiches. So glad we did since we were goose stepped to the site and when I asked the tour guide when would we be given the time to eat and shop, he laughed and said that kind of time was not built into the schedule! The Tattoo was FABULOUS!! We were told once on the bus that there would be food available on the ship when we got there about 1. Guess what? It ran out very quickly and more was not offered! They KNEW all those people were coming back at that time and would be hungry. The staff on board were very good as was the food in the dining room and specialty restaurants. Can't say the same about the food on deck 10. Service aboard was fantastic except for Shore Excursions and pitiful to nonexistant for information before we boarded. And we were told we would receive an email within a week to rate our cruise. Gave them 10 days. No email yet.   Read Less
Sail Date: August 2014
As a first time Celebrity cruiser, we had heard that Celebrity was a step up from other cruise lines. We were therefore expecting something more. Well, expectations were quickly dashed. While the ship itself was well maintained and kept ... Read More
As a first time Celebrity cruiser, we had heard that Celebrity was a step up from other cruise lines. We were therefore expecting something more. Well, expectations were quickly dashed. While the ship itself was well maintained and kept very clean, the rest was very disappointing. To begin, it has to be the noisiest ship or vehicle I have EVER been on. It sounded like there was construction going on next to our cabin every morning at around 7-9:00 am that shook the entire cabin. When we complained, we were told that they would have to be there at the time it occurred so they could verify the sound. Really?? My word wasn't good enough? I was making this up??!! As for the food: mediocre at best as others have said. Frequent repeats, hot items were cold or lukewarm. Getting service in the buffet was impossible. Need a cup of coffee or anything else? Get it yourself or you'd still be waiting. Service generally on this cruise was substandard. Our cabin steward "forgot" to make up our cabin...TWICE! In each case, we had to go looking for him. Guest Relations? What a joke. Shore excursion staff: get people who can make recommendations based on experience. We can read what the brochure says. Entertainment with the exception of the band in Rendevouz lounge was excellent. That band was abysmal!! The singers, dancers in the production shows were excellent! The DJ with the guy on the sax was just stupid. That act was just dumb. Would I sail with Celebrity again? Not likely. Read Less
1 Helpful Vote
Sail Date: August 2014
This was our 3oth cruise and 4th on celebrity but the first on a Millenium Class ship. We have done the Silhouette and Eclipse in the past. First the Itinerary was excellent allowing us a lovely visit to the high spots of Scotland and ... Read More
This was our 3oth cruise and 4th on celebrity but the first on a Millenium Class ship. We have done the Silhouette and Eclipse in the past. First the Itinerary was excellent allowing us a lovely visit to the high spots of Scotland and Ireland, although would have liked more time in Glasgow and could have passed on the Olney Islands. As for the ship, it is older with the windows peeling in the buffet restaurant and the balconys showing wear and tear. Being Aqua class, it was not the same as on the Solstice ships. First the cabins were not like those on the Solstice ships, seemingly smaller and more difficult to move around in. One of the main reasons for our taking the Aqua cabins was that it allowed us to use the Blu dining room as our eating location for the whole cruise. On this ship unlike the Soltice class ship the Blu dining room was obviousl y carved out of the main dining room. It was small and cramped. The food was definitely a step down from our previous cruises, as was the service. Where as in the past if you wanted something from the main dining room menu that was not a problem we were told that policy was that it was not possible even though the kitchens were located next to each other. Further more the availabilty of certain things such as escargot, onion soup and caesar salad were a well kept secret that we only learned from other passengers. Where as we were easy going regarding seating often going to the bar to make the maitre D 's job easier on one occasion our table was taken over by a couple who decided to move and not for our finding friends to sit with would have been left with a dirty table. The service in the Buffet, was also below standard with dirty plates often on empty table and get your own coffee in the morning. In conclusion I am used to excellent service and a beautiful ship and the Infinity did not meet this. In the future I will limit our cruises to the Solstice Class ships where obviously more care is taken of the ship and the dining rooms and the staff Read Less
Sail Date: July 2014
This is the 4th. time we have sailed with Celebrity and we have cruised many times before with Cunard, Princess, Holland America and P & O and it was the worst cruising experience we have had, particularly from all the food and ... Read More
This is the 4th. time we have sailed with Celebrity and we have cruised many times before with Cunard, Princess, Holland America and P & O and it was the worst cruising experience we have had, particularly from all the food and beverage services. First, the good points. The ship was well maintained and looked freshly re-furbished. It was spotless and the cleaning staff were doing a great job. Our stateroom and cabin stewards were excellent. The itinerary was good with interesting ports of call. However when we could not dock and tenders were used it was unusually slow to get ashore. Perhaps they should have had more tenders in operation. We had 5 days at sea and there was a lack of interesting lectures or things to do. A lot of the activities were with the objective of selling us something Our main dissatisfaction was with the Catering side. When we sat in a bar area or in the restaurant it was difficult to find a member of staff to serve us drinks. We were on the classic beverage package, which, when we found the wines and drinks we liked was fine. We drank before dinner in the rendezvous lounge, the Martini Bar and the Constellation Lounge plus occasionally in the Café l Bacio. Many times there were not enough staff in attendance or they disappeared. They were not looking to see who wanted a drink or a top up. In the Trellis Restaurant the same was the case with the wine waiters. We often had to ask our food waiter to find a wine waiter for us. We were on select dining which meant that we pre-booked the time we wished to eat. We still had to queue when we came to the restaurant But Natalie was very good at finding us a table that suited us. We avoided the right hand side of the balcony as the service in this area was poor. The menus were average and sometimes the descriptions of dishes were poor or did not turn out as we expected. The worst experience was breakfast in the Trellis restaurant which was open seating. One morning we waited for over an hour to be served a dish of Kipper and a dish of scrambled egg and then it was cold. We complained to the maitre d' who almost shrugged his shoulders and said that it was too busy. None of the maitre d's give any impression of contrition or wanting to sort the problem out and other guests had similar complaints. Our previous Celebrity Cruise was in October 2012 when we sailed with Celebrity Silhouette. It is a bigger ship than Infinity yet the catering everywhere on board was superb with top quality food and service. It is that experience which made our experience of Infinity so disappointing. Not good enough Celebrity. Finally we were told that guest questionnaires would not be given to us at the end of the cruise but sent to us by email. A week after our cruise we have yet to receive it. Perhaps they do not want to be told!! Read Less
Sail Date: July 2014
We are frequent cruisers, mainly on RCCL, Princess and Celebrity and this was our thirteenth cruise with the latter. We chose it because of the itinerary (The Faroes and Shetlands ) but, unfortunately, the weather let us down - but Celeb ... Read More
We are frequent cruisers, mainly on RCCL, Princess and Celebrity and this was our thirteenth cruise with the latter. We chose it because of the itinerary (The Faroes and Shetlands ) but, unfortunately, the weather let us down - but Celeb can't be blamed for that. First the good points: we are elite members and again were very happy with the programme - in particular breakfast in the SS United States and the cocktail hour in the Constellation lounge (we were particularly pleased that they were not doing the voucher system as, because of the poor weather, the bar options were very limited). We had 90 minutes each of free wifi and were delighted to find that the system had improved since our last Celeb cruise earlier in the year. Logging on and off was better and the speed was much faster. The ship is getting on a bit, we prefer the solstice class, but it was clean, although a bit rusty round the edges particularly on the exterior. Staff were generally pleasant and helpful. The entertainment was acceptable, the comedian was good and the dancers energetic. There were two good 'beyond the podium' speakers but why did they have to schedule them at 9.00am or on a port day? On our last sea day there was only one talk and that was a repeat of one that had been poorly attended earlier in the cruise. As is now usual there were too many commercial presentations and too much of 'make your own' sports. Trivia sessions were extremely well attended (standing room only in the large Constellation lounge) and yet they did not respond to this by putting on extra ones. Following positive reviews from other passengers we had met on previous Celeb cruises we decided to try Aqua class. We knew the aqua cabins were on the ninth deck and would be affected by the huge overhang, but when the weather is bad and there is no sun, it is a serious disadvantage - the interior is dark all day. The stateroom was the same as a standard one - albeit with a better shower, free water and a bottle of sparkling wine for the sail away. The "aromatherapy diffuser" was nowhere to be found and only appeared after we asked our stateroom attendant (same applied to the "pillow menu"). Whilst there was a concierge available for us there was no suggestion during the cruise of any additional benefits. Open access to the "Persian Garden" in the spa was part of the offer but, when we visited it, it was empty - and we were not surprised as it was small, dark and very claustrophobic. Now to Blu - what a disappointment. The sales brochures talk about "cleaner cuisine". What does that mean? We still have no idea. We had been led to believe it was a healthier option but this was not the case. The choice was poor and far smaller than the MDR and certainly not full of healthy options (food was often fried, rich and lacking in taste) - we often looked at the MDR menu and wished we were going there. The food was well presented but the service was no different from the main dining room. The highlight was May, the wine waiter, who was both efficient and charming. We also were under the impression that you could eat when you want but it's not the case on this ship because the restaurant is too small and cannot cope with the numbers. And the tables are also extremely close together so if you like a table for two, and don't want to hear what your neighbours are saying or for them to eavesdrop on you, look elsewhere. We complained about having to queue, and then wait up to 30 minutes for a table, and were helpfully told by the food services manager on one evening that we should come at 6pm when we would have been seated immediately. The management seem to have no idea that, in Europe, we eat later. The Maitre D' tried very hard, and was apologetic, but the room is just not big enough. We will not be using aqua again. The overhang above the stateroom is a real disadvantage and the food in Blu is not better, or even healthier - it's just a different dining room with too few seats located too close together. If we go on Celeb again it will be in a standard stateroom and we will eat in the MDR.   Read Less
Sail Date: June 2014
We have cruised many times before, mainly with Princess Cruises but also with Royal Caribbean, Holland America and Norwegian Cruise Line and in all we have now completed 14 cruises. We have been on one Celebrity cruise before sailing on ... Read More
We have cruised many times before, mainly with Princess Cruises but also with Royal Caribbean, Holland America and Norwegian Cruise Line and in all we have now completed 14 cruises. We have been on one Celebrity cruise before sailing on the Celebrity Silhouette in the Mediterranean and Adriatic which we thoroughly enjoyed and we were both very impressed with the ship. Of course it was very new and the Solstice class so that may have made all the difference to our experience. We choose this cruise mainly for the itinerary but also because we were looking forward to sailing with Celebrity again. The Celebrity Infinity is our opinion is in need of an update, she is a bit run down and starting to show her age, the décor is dark and dreary and is very worn in places. For instance our cabin had spots of mould on some of the grouting in the bathroom and the washbasin had been damaged where something (maybe a chemical) had been spilt in it, this had resulted in part of the surface of the sink looking as though it had melted, this did not look very nice and made the bathroom feel shabby. The ship seemed to be understaffed so consequently a lot of the staff seemed unhappy and overworked. This was particularly noticeable in the bar areas where very often there was only one waiter so at times it took a long time to be served. Our general feeling was we were not respected as passengers and we felt our presence was an inconvenience at times. Main Dining Experience: We had taken the Select dining option rather than the set dining times as you are supposed to be able to dine at what time you like, you also have to pay your gratuities up front if you take this option. The Select dining is catered for in the upper level of the Trellis restaurant and we quickly found out that it was going to be difficult to get a time that we wanted to eat most nights as everyone seemed to arrive at the restaurant at the most popular time (7 – 7.30ish). After a couple of nights the lady who booked us in at the door started pre-booking us in a couple of nights ahead for 6.45pm, we were not fussy and willing to either eat on our own or join other people for dinner but there were no spaces available later than that unless we wanted to eat very late which does not suit us very well. it seemed a waste of time being on Select dining as we were eating at the same time every night so we just as well have selected the set dining option. We also noticed the difference between the standard of service received from the staff in the upper level (Select dining, tips already paid!) and lower level (Set dining, tips not paid yet!!) as we were seated in the lower restaurant on a couple of occasions and found the staff there were definitely more attentive. Oceanview Café: We never got to grips with the layout of the Oceanview Café the whole cruise and spent a lot of time doing a circuit around the whole of the buffet area trying to find the food we wanted to eat. We were then faced with the task of trying to find a vacant table and seats to sit down and eat which at times could almost be impossible as the area was always very busy. My husband did not like having to queue in the morning to get a piece of toast to then have to join another queue to get a fried egg and so on, and by the time he had got his breakfast most of it was only lukewarm. The buffet in Oceanview is set up in one long U shape and there are three stations (pasta, pizza and Chef’s special) which are hidden towards the back, separate from the main buffet and easy to miss which is unfortunate as they offer something different to the regular buffet. Café al Bacia: This is a nice area on the ship to enjoy a specialty coffee or tea etc. (payable not free like the standard coffee from Oceanview). We found very often we could not find an empty seat in this café to be able to enjoy a nice coffee. We think this is probably to do with the Celebrity offer (123go) where they were giving away the drinks package and so this meant lots of people on board had this package and were using the café so consequently the amount of seating in the area was very inadequate for the amount of customers. We feel the 123go offer may have resulted in a detrimental affect on the ship and that many of Celebrity’s normal standards have slipped because they probably have to cut back on certain things to cover the cost of giving away the offers to customers. On a more positive note we really enjoyed the ports of call and had a nice time overall but were very disappointed in general with the cruise especially as we were expecting the same standard as on our previous Celebrity cruise. After we returned home and reflected on our overall experience we decided to cancel the Celebrity cruise we have already booked for next year in Asia during March as it is on the same class of ship as the Infinity and we did not feel confident that we would enjoy it and would end up feeling we had wasted our money. We do enjoy cruises and no doubt will be looking to go back with our favourite cruise line, Princess cruises, when we book our next one.   Read Less
Sail Date: May 2014
Just returned from a cruise from Harwich, Normandy, Dublin, Liverpool, Belfast, Scotland, Oslo and Copenhagen. Background We have cruised somewhat (7 trips to date) but are nowhere near as experienced as some. I do however travel ... Read More
Just returned from a cruise from Harwich, Normandy, Dublin, Liverpool, Belfast, Scotland, Oslo and Copenhagen. Background We have cruised somewhat (7 trips to date) but are nowhere near as experienced as some. I do however travel extensively (100 nights per year) and therefore am aware of customer service. My initial impression was this ship while it was refurbished a few years ago, it really is showing its age. The colours of material used matches its launch some 13 years ago. Floors in the main buffet area felt at time soft and their was a definite odor in the bathroom that smelt like a cat had used it as a litter area. In previous experiences - Celebrity differentiated itself on food. While I can't say the food was awful, I can say it certainly did not differentiate itself. We were told in our select seating that we would have one side of the menu that would stay the same and one side that would change. Well both sides changed - and there was no explanation. PA announcement could be heard in our room at the start of the trip - but by the end we had to open our cabin door to here announcements. Again no explanation as to why something didn't work. Language - another observation was staff did not understand English. I cannot count the number of times we asked questions and simply could not get an appropriate response. They were great at wishing us a nice day - but little else. Tipping - I did not like the old system of envelopes and people showing up at the table looking for their envelope - Having said that the current system is not working either. Simply paying so much into a fund - does not promote good service and creates an onus on the customer to make changes - if they feel service was deficient. Revenue sources _ $3.50 for a Coke and a 15% gratuity on top is ridiculous. We had several people complain the beverage package rules changed 4 times in 12 days. Guaranteed Low Price - We booked our trip a year in advance and were guaranteed the best price. To ensure we got the best price we however need to monitor the site to ask for the difference. If Celebrity focused on the customer - they should advise us - not the other way around. Customer service isn't about self help it is about customer service. The onus is on Celebrity and not a customer. Mechanical - Power failure ship lost all power and explanation was not well communicated (see comment on PA system) I believe that a full written explanation should have been provided to each guest Hand Sanitizer - Apparently there had been a Norwak virus episode on the trip before ours. We had people dispensing hand sanitizer everywhere we went. There was no explanation and in some cases when you re-entered the ship - there was very little thought to this. You had to get a shot of Purell and three steps later had to supply your cabin card and remove backpacks, hats, sunglasses etc for security. Overall I enjoyed the ports of call especially Normandy, Liverpool, Dublin, Oslo and Copenhagen. My experience on the ship will cause me to look at other cruise ships with better service, better comu8nication and certainly more transparency, along with better business practices. Irony - In several communication pieces - daily newsletters and announcements - Celebrity talked about code of conduct - for travelers - but not once refered to their responsibility to customer satisfaction. The older I get - my measurement is what they do and not what they say. We are becoming less a customer and more a revenue stream. Perhaps if they looked at customer satisfaction - they would understand that it is about the long term customer relationship, that generates the long term revenue source.. Read Less
Sail Date: September 2013
This was a wine immersion cruise, whatever that means. Nice ports, however average experience on the ship. The Infinity is one of the older ships in the fleet. Solstice class ships are so much nicer. The cruise left from Harwich, England, ... Read More
This was a wine immersion cruise, whatever that means. Nice ports, however average experience on the ship. The Infinity is one of the older ships in the fleet. Solstice class ships are so much nicer. The cruise left from Harwich, England, which was a good two and a half hour drive from London Heathrow. Embarkation was a breeze. No one in the the concierge line, so we breezed right through. Went up to the buffet and there were no seats to be had. Finally grabbed one. Seemed like every passenger on the boat was up there. Finally went to our cabin #8165. Aft area of the boat. Our door was right across the hall from the main crew door, which was noisy at times. This ship, the Infinity, looked as though it was time to get a refurbishment. Scratched walls, shower tile was dirty, etc. Our cabin steward came in and introduced himself. Very nice guy and made sure that we had everything that we needed. He even brought us an extra bottle of champagne, for free. Even though we were concierge class, I noticed that about half of the room service menu had been cut from previous Celebrity cruises. Also, they have cut out their free movies. All movies were $12.95. Dinner in the dining room was average to good. Same menu from every Celebrity ship. I wish that they would change it up a bit. Anyway, the food was much better than the buffet, which served the same food menu every night. The Captains Club lounge was nice. Complimentary cocktails each night before dinner. This cruise had some great ports, though. First port was LeHavre. Easy to get a train into Paris. We didn't need an organized tour. LaRochelle, France, was a lovely town. Bilboa, Spain, was a nice city. No need for organized tours. It felt like everyone on the boat was sick. Coughing, sneezing everywhere. We both caught cold as well and were sick the second half of the cruise. Entertainment was good. The Celebrity dancers were great. I would probably not repeat this cruise again, however it was fun to see ports that I'd never been to. My only major complaint was that Celebrity charged you for shuttles into town. Our last day was in Portugal and raining so hard that people didn't want to get off the ship, however there was no refund for the shuttle. Read Less
Sail Date: September 2013
We had been on the Celebrity Equinox and Silhouette before and enjoyed them. As the Infinity had been 'Solsticed' we expected a similar experience. I am not sure how much was to do with the Infinity being an older ship or ... Read More
We had been on the Celebrity Equinox and Silhouette before and enjoyed them. As the Infinity had been 'Solsticed' we expected a similar experience. I am not sure how much was to do with the Infinity being an older ship or Celebrity cost cutting but it was not up to the same standard. It felt more like a 3 star cruise than a 4 and a half one. It could be that Celebrity has given away so many free drinks packages they are trying to recoup their money. We always go Aqua class as we enjoy the Blu restaurant. There is no booking system but we have never had to wait for a table there before. On this cruise, every night except one we were sent to the wine bar to wait, usually for about 25 minutes but one night the estimated time was an hour! This is not acceptable for a restaurant which you pay a premium for. Tempers got very frayed some nights. Once finally in, the food was still good except for the desserts which were not as beautifully presented. However, they ran out of some wine by the glass (due to the drinks packages?) blueberries and mushrooms, why didn't they restock at ports? Our Aquaclass cabin was not as large and we could not use the balcony due to soot from the chimney stack above, so much for paying extra to be on the top level! The Captain's Club Concierge did arrange for the balcony to be cleaned a few times but it made little difference. She did also arrange for us to have a free meal at Quisine as an apology. The other problem with our room was the rattling from loose fittings keeping us awake at night when the seas were rough. I don't think retrofitting the cabins is the same as purpose building them. A towel under the shower doors helped though! Some people may like Quisine but although the presentation was fun, we found the dishes to be of variable quality and there was too much of it. We preferred SS United States but even that was not as good as Murano on the Solstice class ships. Although the staff were pleasant when you saw them, there was a distinct lack of waiters in the bars and cafes meaning you had to go up to the bar yourself to get a drink. The Peroni beer was 3 months past its sell by date. We enjoyed most of the shows but a lot of activities on board were sales pitches. I went to a talk on Rembrandt but it was mostly about trying to sell his etchings for thousands of dollars! We also enjoyed the tours although some had very long coach journeys. After this expereince, I would not go on the Infinity again and would have to read recent reviews to go on the Soltice class ships. Read Less
Sail Date: September 2013
We took the Wine Immersion Cruise on September 30. Our package included a free Classic Beverage Package for both of us and free excursions in Vigo and Porto. Most of the cruise passengers seemed to have the beverage package. The cruise had ... Read More
We took the Wine Immersion Cruise on September 30. Our package included a free Classic Beverage Package for both of us and free excursions in Vigo and Porto. Most of the cruise passengers seemed to have the beverage package. The cruise had overnight stays in Le Havre, La Rochelle and Bilbao. The overnights are great because you have time for some lengthy shore excursions and don't need to rush back to the ship. Perhaps it was because so many passengers had the beverage package, but it was very hard to get beverage service in the main dining room or the Oceanview Café. Once a wine steward determined that everyone at the table had a beverage package, it was often difficult to get the steward to return to the table. In the Oceanview Café, my husband went to the service bar and presented our cards to get wine. We were ignored by the wine stewards, even after we asked a waiter for wine. As the cruise progressed, it seemed that the ship might have been running out of wine. It got harder and harder to get more than one glass of wine at dinner. We had Celebrity Select dining and ate at different tables in different parts of the dining room every evening. Many evenings, my husband had a soft drink, and I ordered a mixed drink. These were served by the bar attendants, not the wine stewards, and the service wasn't any better. We are not big drinkers, and I would never purchase the beverage package, because for us it isn't worth it. You can't get a cappuccino in the Oceanview Café anymore. You have to go to Café Al Bacio. The service there was even worse. I stood for 10 minutes by the pastries, waiting to be served. I was ignored, so I walked downstairs to Customer Relations and asked them how I was supposed to get waited on. They got the beverage manager to accompany me back to the Café Al Bacio. The staff also ignore the Beverage Manager, who apologized to me. I never did get a cappuccino. In the main dining room, the service was very slow. We often sat at a table for 6. Often, 3 or 4 of us were served, and then waited 5 minutes for the other 2 guests to get their dinner. There seemed to be a shortage of assistant waiters. Regardless of where we sat in the dining room, our waiter seemed to be doing most of the work. Getting a refill of water took 20 minutes, and you had to ask. The service on the Infinity has definitely gone downhill since June. We were on the British Isles cruise then. The food in the Oceanview Café was never hot, sometimes only lukewarm. Also, most of the food was highly spiced Mexican or Asian. It was difficult to find anything that was plain, as the serving pans for these items were always empty. The Oceanview Café was very clean. Waiters worked hard to clear the tables. Food was served by the dining staff, rather than self-serve. We were pleased to see this. It's much more sanitary than the self-service Celebrity used to have. The service at the Elite cocktail hour was great. If you wanted a soft drink or a cocktail, you were waited on quickly and efficiently. The Captain's Club hostess had a few favorites and pretty much ignored everyone else. She is not the same hostess that we had in June. Many ship employees had changed between June and September 30. We only saw 2 of the shows because we had already seen them on other cruises. Also, dinner took so long due to the slow service that the shows has already started by the time we finished dinner. Mostly, we took private excursions. We took the Celebrity excursion to Cognac. It consisted of a slow bus ride to Cognac, followed by a tour of the Hennessey Distillery, which was lovely, a short walk around the business district (15 minutes), lunch, which was decent but took 1.5 hours, a drive to Saintes, another short free time (20 minutes), and a drive to the Roman amphitheater where we could look through the fence at the amphitheater for 10 minutes, then a long bus ride back, with a slow ride through La Rochelle. The tour was expensive, and compared to our private tours, over-priced. We spent a long time on the bus and didn't really see very much. Also took the free Celebrity excursion to Santiago de Compostela. Getting a number and getting on the bus was a free-for-all. very hectic. Our tour was lovely. We had a very knowledgeable guide, and we saw a lot of the town. We were one of the first buses to get there, so we did not experience long waits for the restroom. With so many cruise passengers, the square got crowded, but our guide handled it well. Santiago de Compostela is a lovely town and the cathedral is beautiful. This was a great excursion, although it was a 75 minute bus ride each way. The Infinity is showing it's age. It is due for a major overhaul. The weather stripping on our balcony door was coming apart. The elevators seem to have a mind of their own, often skipping floors. There was a lot of rust on our balcony. The internet service was incredibly slow. It took 5 minutes to download 8 emails. Everyone complained about how slow the internet was. We are not impressed with the Classic beverage package. Many of the drinks cannot be purchased because they exceed the price limit $9.25 for the package. If you want a $9.50 drink, you have to pay $9.50 for it, not the .25 difference in price. That's just stupid. We were never offered an after-dinner drink in the main dining room. The wine stewards and bar servers were hard to find. Even in the bars, if you ordered a drink with your beverage card, the server never came back to see if you wanted a refill. It was as if they had been told to minimize the amount passengers could charge on the card. Also, if you wanted a bottle of water, they gave you a one liter bottle. If you asked for a smaller bottle, they refused to give it to you unless you paid for it. You could not get a bottle of Perrier with the Classic beverage card, but you could get a Heineken or a Coke. This policy is stupid. It just makes people angry, but it doesn't make them buy the small bottles of water. We ate in the SS United States. Fabulous food, totally worth the cover charge. In the SS United States, the wine steward was attentive. The service was great. There were lots of empty tables. Sad, because it was the best dining experience we had on the ship. Also ate in the Bistro on Five. The food is pretty good, and so was the service. We had lunch there. Also worth the cover charge. If Celebrity is going to offer most of the passengers a free beverage package, then they need to stock up on wine, beer and spirits and actually serve them to the clientele. If you do not drink lots of alcohol, the package isn't worth what they charge. Read Less
Sail Date: August 2013
The ports of call on our British Isle cruise were nice, some spectacular. The busy schedule left little rest time for rest but that was OK. The crew was uniformly friendly and the cabin was OK. The "king size bed" was, of course, ... Read More
The ports of call on our British Isle cruise were nice, some spectacular. The busy schedule left little rest time for rest but that was OK. The crew was uniformly friendly and the cabin was OK. The "king size bed" was, of course, nothing of the sort but why quibble? Entertainment was first rate. Harwich, the dock, is a sleepy village 2 1/2 hours from London. The only reason to dock there must be low fees. It is in the middle of nowhere and creates a longer sail time. There is also the little matter of transport fees. Unlike the old days, transporting to any place closer than 50 feet is big business. We paid $500 for round trip since Celebrity could not (as promised) leave early enough to ensure our plane connections. (There is also a rail involving two changes of trains and a taxi -all with luggage.) The initial Oceanview Cafe buffet was horrid - obviously leftovers from the previous cruise. Gone are the days of service when waiters brought silverware and drinks. No, the traveler carries plates (no trays! - a new policy) then must get silverware and drinks - confusion USA. Glass panels block self-serve except at the salad bar where folks squatted, pushed their head through to reach the veggies and dropped hair on the food. The dining room was equally unorganized. Long lines waited for tables yet the young man who greeted the diners also had to search the ship when a table became available THEN lead them back to their table. Meanwhile, a woman at the other entrance never moved. NIght after night this charade was carried out to the chuckles of guests who wondered why in the world they didn't ask one of the waiters standing around to get the guests or lead them to their table. Excursions. Something we avoid since they are wildly overpriced and impersonal. We'd team up with other couples for rides to town or the countryside at 1/3 to 1/2 the cost. For some reason, Celebrity blocks booking excursions four days before sale (that's a new one). I was told it was because the tour group they used did not have enough buses and the tours were sold out. Many reports of folks sent on wild goose chases by employees unfamiliar with the ship. I was sent to three floors (3, 5 and 8) before finding the Internet cafe on 9. There is also the problem of understanding English beyond "I want that." A request for runny yellows in eggs resulted in something crusted on both sides (the poor guy smiled, clueless). The two-tiered policy of service was a disaster. Frequent travelers and "special" guests had reserved rooms that were uniformly empty. And about those "specialty restaurants". There is a reason for the hard sale prior to boarding. Nobody was paying the ridiculous "cover charge" for a "special" dinner. So discounts were offered (increasing daily), crew members pushed them to those waiting for elevators. We were with a couple designated "special" (they had no idea why) but who refused to dine or drink alone. Celebrity should reward frequent travelers with a bottle of wine, reduced costs, a free night at a "special" restaurant. Speaking of empty, Celebrity must expect an army of relapsed AA folks. The bars and lounges were ubiquitous yet empty except during dinner when folks searched for a place to sit while they waited on a table. The casino was likewise empty as has been the case for the past few years. Selling is still the primary goal. Wine packages (250-300% markup), coke packages, spa packages as well as numerous stores with overpriced jewelry and clothes. "Fresh" orange juice can be had for $3/glass (a lonely server never had a single customer that I saw). No rhyme or reason - ice cream and desserts are free but not coffee, water or tapas. The cooking demonstrations were advertisements for the "specialty restaurants". Recommendation: Charge $100-$200/ticket extra and cut out all the packages, constant selling and phony pitches. Give folks water, coffee or a coke (with ice around 20 cents). Reduce or omit internet charges. Celebrity is now hawking Apple products which is fine (I'm an Apple user) but what's next - Walmart or Toyota? New travelers were impressed as were Celebrity-only travelers (although many tired of the constant nickle and diming). But those who have traveled widely on other cruise lines were not impressed. I understand that Celebrity wants to cut costs but they're going about it all wrong. Use personnel for waiters - not manning empty bars and lounges.   Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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