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Sail Date: October 2014
After reading a lot of negative reviews of the Infinity we were a little apprehensive prior to our cruise. No need to have been concerned as the whole experience was wonderful. Yes the ship is showing some need of repair in some area but ... Read More
After reading a lot of negative reviews of the Infinity we were a little apprehensive prior to our cruise. No need to have been concerned as the whole experience was wonderful. Yes the ship is showing some need of repair in some area but nothing extreme. The food was terrific, we ate the majority of the time in the Trellis and we had select dining. We also had the drinks classic package, what a deal that is! The wines offered were fantastic, we began our evenings in the Martini bar with a Cosmo for my wife and I generally had a martini of some kind. We met several very nice people and one couple in particular so we had dining partners most evenings. The entertainment was good but mostly the guest ones, the resident troupe were average at best. The ports of call were excellent particularly as most of them were two day stays. The areas we chose to visit were a couple of hours journey but not an issue and I had organised 3 private excursions with folks found on this websites roll call. We also took 2 ships excursions which were good. So all in all my wife and I would highly reccomend Celebrity, this was our second with them and will not hesitate to book again with them. Read Less
Sail Date: September 2014
We have cruised a few times with Celebrity before but they have always been the newer ships: Reflection, Silhouette and Eclipse. This was the first time on a millennium class ship and I guess we had been spoilt because we really thought ... Read More
We have cruised a few times with Celebrity before but they have always been the newer ships: Reflection, Silhouette and Eclipse. This was the first time on a millennium class ship and I guess we had been spoilt because we really thought you could tell the difference, I guess it’s to be expected as the Infinity has at least 10 years on the newer ships. It seemed to be little things that hadn’t been maintained and I guess we got the general feeling that the ship as a whole had been left in the shadow of the Solstice class. We spoke to a couple that had major noise issues in their cabin and struggled to sleep at night and I don’t think it was just them, luckily we didn’t have to experience that! Our cabin was fine but nothing special, it doesn’t really bother us though as we like to be out as much as possible. Again the theme of being a little dated was there. We also thought it was a little dark and gloomy (this we noticed all over the ship- maybe they are saving on the lighting bill!) possibly because of the darker decor making it seem that way. We loved the itinerary, which was classed as a wine cruise and even though we aren’t overly crazy for wine we still loved the ports of call. That’s not to say we didn’t enjoy testing out a few glasses along the way! We especially enjoyed the over night in Le Havre where we got the chance to go to Paris, something me and my husband had wanted to do for a long time now. The variety of stops was great and it was fantastic to see the Guggenheim in Bilbao. We also had a couple of great meals in Bilbao and Vigo. We were just a little disappointed with the food on the infinity, the buffet was much smaller and lacked variety when compared to the other Celebrity ships we had been on and the restaurant just seemed to reproduce what was in the buffet. Full credit to all the waiters and chefs though they were incredibly nice and polite. The cruise director Alejandro was very funny and likeable, I think the majority of guests thought the same. There was also some great guest entertainers, one I still remember now was the mentalist an Italian called Luca Volpe. He performed in the afternoon at sea but it should have been in the evening cause it was a really fantastic show. The production shows were ok, singers and dancers giving it all they have but again a bit dated and in need of a bit of modernising. Apart from the few things mentioned we had a great time and will be sailing with Celebrity again.   Read Less
Sail Date: September 2014
Having read several negative reviews about Infinity we were pleasantly surprised by the whole experience on this cruise. We experienced courteous and helpful staff, great entertainment and always found something to our taste on the menu. ... Read More
Having read several negative reviews about Infinity we were pleasantly surprised by the whole experience on this cruise. We experienced courteous and helpful staff, great entertainment and always found something to our taste on the menu. We boarded at Harwich – a pleasant change for us as it’s only a 35 minute car ride from home. Easy to board at 12.15 – we were through check in and security and on board by 12.30. We had a Classic Drinks Package – which wouldn’t get me a Martini in the Martini Bar but I made do with G & T, Bailey’s and wine. Not all in the same glass of course. Had our complimentary fizz, then another glass, then up to the buffet for a quick lunch. Staterooms were ready at 1.15 so we made our way to ours on Deck 6, dropped off our hand baggage and then went to explore the ship. Infinity is looking a bit tired in places and certainly the exterior could do with a paint job, but our stateroom was clean and the bed extremely comfortable. The bathroom had a great shower and plenty of storage space. Our balcony was quite large but only had two non-reclining chairs and a small table. It could also have done with a deep clean and had paint spots on the floor and sides, even on the furniture. But this didn’t detract from our enjoyment in sitting out there when the sun shone – would have been nice to have recliners though as these were in short supply on the ship. 750 on a ship with over 2,000 passengers on board is nowhere near enough. We gave up on trying to find one. At Captain’s Q & A the question was asked - the explanation was that as the ship was in Northern Europe Celebrity decided that not many people would require a sunbed! We do have sunshine during the summer here as well you know! It was certainly warm enough to sunbathe on at least 7 days out of the 11. We also had a kettle which was welcome – I got a carton of milk from the buffet to keep in the minibar and we had a cup of tea most mornings. Not enough English Breakfast teabags on board though – they ran out after about 8 days and boxes of Tetley’s were brought on at Vigo. However, I had a few spares tucked away – if I’d known we were going to get a kettle I would have brought my own teabags as we don’t care for US tea or Tetley’s. We’d booked Select Dining and apart from a few teething problems on the first 2 nights we only had a short wait for a table. We booked 8.15 every night, (mainly so we could remember the time easily!) – they only let you book 2 days ahead. Most nights we got a table for 2 but shared on 3 nights. We requested the same waiters for the last 5 nights – Carmelo and Olga who were lovely. One night we ate in SS United States – we got talked into an offer of dinner plus a glass of champagne, and a voucher to use in Bistro on Five. United States very plush with some original features from the liner of the same name, but I wouldn’t say the food is any better than in the MDR. In fact, most dishes on the US menu appeared on the MDR menu at some point during the cruise. We opted for Dover Sole which was deboned at our table – by which time it was lukewarm at best. Very little with it – vegetables seem to be rationed and we were always asking for extra in the MDR. We spoke to some passengers who were on Set Dining (early or late sittings) and they were complaining that their food was cold. Can’t say we had that problem with Select Dining – we had some great meals, including lobster, good steak, rack of lamb etc. The voucher we were given for Bistro on Five was used for lunch on one of our last days at sea. We thought it was a complete waste of space on board – and were very glad we hadn’t had to pay for it although the charge is only around $7 each I think. I had a panini which was all bread and no filling with a very small side salad, husband had a crepe which was lukewarm. We both had dessert (good) but were not asked whether we wanted drinks – just given the usual iced water. We handed over the voucher and left – the people at the table next to us were unhappy with their food too. The space could be better used – it seemed to be almost empty most times when we walked past. The buffet is the usual scrum – especially at breakfast. We went a couple of times as we don’t normally get up early on holiday – I had omelettes made to order which were hot but a lot of the food is only warm. Another point raised at Captain’s Q & A was about the glass screens in front of the food displays which prevent you from getting to the food at the back of the display. Ok if there is a member of staff there to serve you but on several occasions there were not so the screens were of no use as people would just reach in across the display! We opted for the Aqua Café in the Spa Pool most days – they had cereal and would get toast for you. If you wanted a smoothie (included in our drinks package) you had to go to another counter and order it though – which was a bit of a pain. We had breakfast and lunch on one day in the MDR but it took ages. MDR breakfast and lunch we found far better on P & O but the dinner on Celebrity was vastly superior to P & O. The ports were good – we had overnights in Le Havre, La Rochelle and Bilbao, then one day in Vigo – our least favourite port. In Le Havre we did an excursion to Monet’s Garden and Rouen – Monet is one of my favourite painters so I’d always wanted to see his house and garden in Giverny. Would have preferred to spend time in Vernon, the pretty village close to Giverny but instead we were taken to Rouen where I think we spent too long. A 3 course lunch at a restaurant was included which was good but a little crowded. A long day but we saw a beautiful part of France. Day 2 in Le Havre we just walked along the seafront, around the town and back to the ship. La Rochelle was probably our favourite port – beautiful town which we wandered around at our own pace. We just had a piece of quiche in a café with a drink each followed by coffee. On Day 2 there we went to Ile de Re which was a fabulous place – we only visited the town of Sainte Martin but would love to go back there some time. We shared a taxi there and back with another couple from the ship – it’s accessible by a 2 mile long bridge from the mainland. The island is quite flat and reminded us of the Channel Islands (British but closer to France). We just wandered around the pretty little town and then had a lovely lunch overlooking the port. We could see the white sand beaches from our balcony on the ship and there were plenty of people enjoying the warm late summer weather. We had a day at sea before arriving at Bilbao where we got the shuttle bus into town. Great city and we wandered around the outside of the Guggenheim Museum which is amazing. We’re not Museum fans so didn’t go inside but there’s plenty to look at on the outside and we heard some great buskers there too. There’s a riverside walkway which led us to the Old Quarter where we sampled the tapas. Had a trip on the funicular which takes you up to the viewpoint behind the city – it’s easy to find and less than a euro each way. My husband walked on to look at the Athletico Bilbao Football Stadium – I waited on a park bench as my feet were aching. We then wandered back to the pick up point for the shuttle and back to the ship. Day 2 we were sailing at 1.00 pm so we just disembarked the ship and walked around the port of Getxo. Some fantastic houses were built there in the early 20th century and there are plaques on the wall opposite them telling you all about the architects and who they were built for. When we got back to the ship the Spanish Police had decided to mount some sort of security operation and were insisting that Celebrity only have one screening point open. At 12.15 with the queue stretching over 100 yards they decided to allow the ship’s officers to open another screening point and we did sail on time. Next day was our last port – Vigo. I know the next Wine Cruise after ours included Porto and I think this would have been a much better option for us. Not sure of the logistics but looking at the map am sure it would have been possible to fit in Porto instead of Vigo and still be back in Harwich on schedule. We went ashore but found Vigo a bit of a depressing place – all we did was find somewhere to have lunch, during which we were approached by African traders 6 times! Lunch was good but by the 6th time of being offered cheap tat it got a little tedious. We were back on board shortly after – if I ever have to call at Vigo again I’ll be sure to book an excursion out of there. The places across the water looked far more interesting. All of our shuttle buses were free of charge in the first 3 ports – not needed in Vigo. We then had 2 days at sea – weather wasn’t that great but we did see a bit of sun. Quite windy at times though and we did feel a little bit of movement now and then – nothing major though. Entertainment was great on this cruise – we were on Equinox last summer and it wasn’t so good. The production singers and dancers were very talented and on the whole so were the guest entertainers. Around the ship the House Band – Bandmates – were good, so were the two girl guitarists who usually played in Café Il Bacio. Café Il Bacio was great – and included in our drinks package. It also got pretty crowded but you could get takeaway, which we did at times. They do good tea as well as hot coffee, plus iced coffee which is great. And you can get complimentary pastries/dessert with each drink. We got our Classic Drinks Package as part of the Celebrity offer this year but don’t think we’d necessarily pay for it as it probably wouldn’t be worth our while. As we had it we made use of it for coffees, bottled water etc. We had wine by the glass with dinner and had no problem in getting refills either. The Cruise Director, Alejandro, has to get a mention. We weren’t too sure about him at first – a bit cheeky we thought. But we got used to him and by Day 3 thought he was probably in our top two Cruise Directors – and 100% better than the one we had on Equinox last year. His red carpet event before the “Dancing with the Officers” show was hilarious. On the whole it was a very enjoyable cruise – we come on holiday to enjoy ourselves and will make the best of our time away. Met a few “moaners and complainers” but they didn’t detract from our enjoyment. Arrival at Harwich – we were being picked up otherwise we would have risen very early and walked ourselves and our luggage off the ship. It was the usual scrum in the buffet where we went to get a bite to eat while we waited for our “call”. But once we were off we found our suitcases easily and our lift was just a few steps away. It’s a shame Celebrity are not offering cruises out of Harwich next year – we’d definitely use it again as it’s a 3 to 4 hour journey for us down to Southampton, which is why we normally do a fly-cruise. But we’re already booked with Celebrity for next March (out of Singapore) and put down another future cruise deposit whilst on board. Don’t think Infinity could be defined as Modern Luxury but we still had a good time. Note - we do normally choose a cruise for the itinerary, not for any particular ship.   Read Less
Sail Date: September 2014
This trip confirmed what we have believed about Celebrity, that they have some of the best entertainment and service compared to some other lines. Dining room, Trellis, was consistently good. Used the ship excursions for some tours, ... Read More
This trip confirmed what we have believed about Celebrity, that they have some of the best entertainment and service compared to some other lines. Dining room, Trellis, was consistently good. Used the ship excursions for some tours, Beaches of Normandy, Paris, and Vigo. Other ports were easy to manage on our own, thanks to port shuttles provided. Yes, there have been some cutbacks, but not enough to ruin our fun. As mentioned, the entertainment was worth the price of the cruise (Sam Kane, Toni Warne, Jon Courtenay)--if they are on your cruise ship, don't miss them! Read Less
Sail Date: August 2014
MY MAJOR ISSUE!! We had 2 suitcases. We rec'd my husband's around 2:00. At 6:00 we called about my suitcase and were told they were still delivering. We wanted to get dressed to go to the show in the theater at 7:00, and then ... Read More
MY MAJOR ISSUE!! We had 2 suitcases. We rec'd my husband's around 2:00. At 6:00 we called about my suitcase and were told they were still delivering. We wanted to get dressed to go to the show in the theater at 7:00, and then head right for dinner. So here we are trying to get ready for dinner, and the only clothes I have are the jeans and t-shirt I was wearing, (which I've had on for many hrs during our 10+ hr flights and transportation to Harwich), and the dining room doesn't allow jeans. At 6:30 someone called us and told us my suitcase was being held on deck 1 because of a 3" pair of manicure scissors in my husband's shaving kit. Not only that, but the suitcase had been left sitting out on the dock in the rain the entire time since we turned it over to them at 10:30 am. Our clothes inside were soaked, and a brand new yellow evening jacket I had just purchased for the cruise, was stained with black marks because it laid next to something black. And now my brand new Travel Pro suitcase is also moldy. I AM NOT HAPPY ABOUT THIS AT ALL, AND REALLY FEEL CELEBRITY SHOULD MAKE SOME COMPENSATION. When I brought it up to the staff on the ship, all they said was "really?", and would not do anything. No offer to clean, launder, or iron any of our clothes. I CAN'T EMPHASIZE ENOUGH THAT THIS INCIDENCE IS THE WORST TREATMENT I'VE RECEIVED ON ANY CRUISE WE HAVE TAKEN. No one even said, "we're sorry". They made me feel like I was the guilty party for trying to sneak on a pair of dangerous 3" manicure scissors. They airline doesn't even make an issue of these. On this cruise, we opted for an inside cabin (1/3 the price of a veranda). With so many ports-of-call, we would rarely be in our cabin anyway. We have always had veranda/balcony cabins before, and our first impression was that the inside wasn't too bad, it was just fine. However, the first night there was awful noise from the utility area next to our cabin. Sleep was difficult if not impossible. I called guest relations and they said they would report it. Second night was better. Someone called the next day to see if the noise was better. I thought that was nice that they called, and thanked them for following up. Next few nights, the noise came and went. Then one night the noise was absolutely horrible. Even made the bed shake. Next morning I called guest relations again to report. I was told if I didn't call "while the noise was occurring" there was nothing they could do about it. Really??!! Were they serious!!! Next day the supervisor called and said they would let us sleep (sleep only!) in another room 5 decks below where we currently were .. so we could have a quiet night. OMG! Are these people for real? They wanted me to trudge down 5 decks in my pajamas to sleep in another room!! Later, the supervisor called us again, and offered to let us move to a different room. Hooray, finally a resolution. They must have realized the insanity of their handling of this situation. Granted, it was 5 decks lower than our original room, but it was quiet! And it had a window. I don't think the stateroom attendant for the new room was very happy about us moving there. She wasn't very friendly at all. But she warmed up later. Just loved our cruise director Alejandro .... best thing about this cruise! Entertainment was fabulous....really terrific. Nick Page, the Celtic Tenors, the piano player (Bruce ??), Kate Dowman, McDonald Brothers, etc, etc. Absolutely the best entertainment of any cruise we've been on. (Wasn't terribly excited about the "production shows". Way, way too loud. Too much of the same thing....loud, loud, loud. The drums were insanely loud. Singers literally screamed through most of the songs. Many other passengers were complaining. And a lot of the songs we had never heard of, and one of the songs was VERY INAPPROPRIATE for the audience!!!). Food was OK, nothing to rave about. Really didn't care for the food in the Oceanview Cafe (although the space is very nice). TOO MUCH CURRY!! Later found out the chef was Indian, so I guess that's why they served so much curry on this ship. They seemed to close awfully early, too. One afternoon about 1:30, after we got back from a 1/2 day tour, I went up to get a cup of coffee and something to eat. Everything was closed up except for left-over pizza, and pre-made sandwiches. I asked the girl behind the counter if I could have just a ham and cheese, and she said I had to choose from the "gourmet" sandwiches that already made. As for a drink, I was only offered a little bag of instant coffee because everything was turned off. Rene, our waiter in the main dining room, was always kind and brought something else if I didn't like a particular dish. His assistant, Mildred, was excellent, too. Casino was good. Lounge entertainment good. Slow drink service in the lounges. Took approx 1/2 hr to get a glass of wine. Our dinner mates had their seapass card mixed up by a waiter in the lounge. He finally got a new seapass card, but the other person charged some things on his card, and it took 4 days to get it straightened out. The guest relations staff are not the brightest bunch. As far as the Captain's Club goes, I didn't see much benefit, except a free scoop of gelato. But we were only "select" members, so perhaps there wasn't much for that lowly level. We are now "elite" so we'll see if that offers anything better. One issue on this cruise was the scheduling of events and shows. We loved the entertainment, and wanted to see it all, but too many things overlapped so we were unable to enjoy a lot of things. I really think Celebrity should take a look at this and come up with a better schedule. Excursions: most were excellent. Great guides and itineraries. Would highly recommend the Highlands and Loch Ness tour in Inverness, and the Edinburgh Castle tour out of Greenock. The only one I would not recommend is the Blarney Castle. First of all, the guide looked like she had just crawled out of bed. She literally had on a type of house coat and slippers, and her hair was a mess. She confused most of the time, and didn't really know what was going on. Then we only had 1 1/2 hrs at the castle, when it took 2 1/2 hrs waiting in line to get into the castle. They should not advertise this as a Blarney Castle tour because there is no opportunity to get into the castle. Such a waste of money and a half day of our vacation. We paid for something we never got. One nice thing was when the crew offered us FREE hot chocolate when we returned from tours on cold days. So appreciated. I must comment on the ramps to get on and off the ship when in port. They were really dangerous, and I saw several elderly people trip. Please change these!! Couple things I liked on Celebrity better than on Royal Caribbean were that the wait staff and state room attendants didn't beg for tips or high ratings. On RC it's totally ridiculous how the staff starts begging for extra tips and high ratings the last 2 days of the cruise. Also the photographers were everywhere but were not intrusive, and would back away if we said no thanks. I wish more cruise lines would offer all-inclusive pricing to include wi-fi, drinks, and a couple services in the spa. Cruising is becoming too expensive for ordinary families by the time you include these things. A small bottle of room temperature water was $6.00. We purchased a 90 minute wi-fi pkg, and each time we logged on, it would take 5-10 minutes to get a connection. So basically 1/2 your time (depending!) just logging on. Regular wi-fi rate is $.79 per minute. However, Infinity has a wonderful computer center (Apple) and I heard people were getting instant connection there. Overall, and despite all the negatives I've pointed out, we had a great time. The itinerary was busy as we visited 9 ports, and all of them were great. Many good memories. I hope Celebrity reads these reviews, as the Infinity has a lot of improvements that need to be made in the area of customer service.   Read Less
Sail Date: August 2014
This was our 7th cruise, but first with Celebrity. Probably will be my last along with several other fellow cruisers. Couldn't believe that I couldn't book an excursion from the web site after being booked without giving my ... Read More
This was our 7th cruise, but first with Celebrity. Probably will be my last along with several other fellow cruisers. Couldn't believe that I couldn't book an excursion from the web site after being booked without giving my credit card each time. Then the credit card wasn't accepted and when I called and it was accepted was told "We know our web site sucks" by the 4 agents I talked with. Only one of the 4 gave me any useful info. Couldn't even tell me if Skara Brae was on any of the Kirkwall excursions since the excursions only had titles and you had to guess what each included. That wasn't their department. Could go on and on about the lies and trying to get correct information, but will give this example. We were excited about The Military Tattoo, but it left at 5. FINALLY, found the Shore Excursions desk opened to ask if we needed to eat before we left. Was told we would have an hour and a half to eat and shop once we got to Edinburgh. Because of being given wrong info several times, one of our group suggested we take sandwiches. So glad we did since we were goose stepped to the site and when I asked the tour guide when would we be given the time to eat and shop, he laughed and said that kind of time was not built into the schedule! The Tattoo was FABULOUS!! We were told once on the bus that there would be food available on the ship when we got there about 1. Guess what? It ran out very quickly and more was not offered! They KNEW all those people were coming back at that time and would be hungry. The staff on board were very good as was the food in the dining room and specialty restaurants. Can't say the same about the food on deck 10. Service aboard was fantastic except for Shore Excursions and pitiful to nonexistant for information before we boarded. And we were told we would receive an email within a week to rate our cruise. Gave them 10 days. No email yet.   Read Less
Sail Date: August 2014
Our British Isles cruise on the Infinity couldn't have been any better than it was, Although the ship is a little older, it was spotless with the crew constantly cleaning and maintaining it. Had select dining seating and it worked ... Read More
Our British Isles cruise on the Infinity couldn't have been any better than it was, Although the ship is a little older, it was spotless with the crew constantly cleaning and maintaining it. Had select dining seating and it worked great, shows were wonderful and food delicious...with the best French Onion Soup on the menu daily. A shout out to 2 great private tours.. Liverpool..Busybus Tours, booked them online and had the most entertaining, enjoyable day with our tour guide. Glasgow ( Greenock)...Had a private tour guide for 8 of us in a comfortable mini van. Craig of Mini-tours Scotland, met us at the dock dressed in his kilts, and was a true professional tour guide, charming and knowledgable. Great day ! Loved seeing the beautiful countryside of Scotland, Ireland and Wales, tiring cruise with only 2 sea days, but well worth.   Read Less
Sail Date: August 2014
As a first time Celebrity cruiser, we had heard that Celebrity was a step up from other cruise lines. We were therefore expecting something more. Well, expectations were quickly dashed. While the ship itself was well maintained and kept ... Read More
As a first time Celebrity cruiser, we had heard that Celebrity was a step up from other cruise lines. We were therefore expecting something more. Well, expectations were quickly dashed. While the ship itself was well maintained and kept very clean, the rest was very disappointing. To begin, it has to be the noisiest ship or vehicle I have EVER been on. It sounded like there was construction going on next to our cabin every morning at around 7-9:00 am that shook the entire cabin. When we complained, we were told that they would have to be there at the time it occurred so they could verify the sound. Really?? My word wasn't good enough? I was making this up??!! As for the food: mediocre at best as others have said. Frequent repeats, hot items were cold or lukewarm. Getting service in the buffet was impossible. Need a cup of coffee or anything else? Get it yourself or you'd still be waiting. Service generally on this cruise was substandard. Our cabin steward "forgot" to make up our cabin...TWICE! In each case, we had to go looking for him. Guest Relations? What a joke. Shore excursion staff: get people who can make recommendations based on experience. We can read what the brochure says. Entertainment with the exception of the band in Rendevouz lounge was excellent. That band was abysmal!! The singers, dancers in the production shows were excellent! The DJ with the guy on the sax was just stupid. That act was just dumb. Would I sail with Celebrity again? Not likely. Read Less
Sail Date: August 2014
I was a bit apprehensive after reading many negative reviews.Overall we had a very good experience. The ship is older but is in good shape. Food was good except on the formal night the lobster was a little letdown. Our cabin was kept ... Read More
I was a bit apprehensive after reading many negative reviews.Overall we had a very good experience. The ship is older but is in good shape. Food was good except on the formal night the lobster was a little letdown. Our cabin was kept clean but our attendant never introduced himself and we didn't even know who he was. The cabin was a little bit smaller than the Solstice class ship but had lots of storage space. Too bad the bed was not high enough to store the suitcase under it.. All the staffs were very helpful except a few indifferent in the guest relation and aqua spa cafe . We only had one excursion with Celebrity to Normandy and it was expensive. The others were with hoho bus or with outside company. Titanic in Belfast is a must see. Orkney is beautiful. It was cold and windy in Scotland and we had one day with rough sea. I wished I had brought more warm clothes. All in all we enjoyed the trip very much.   Read Less
Sail Date: August 2014
We had already sailed with Celebrity Constellation and we already knew what to expect, so this time we opted for a cheaper inside cabin (yes, choosing the right location in the ship, deck 8 to the fore). The interior cabin was pretty ... Read More
We had already sailed with Celebrity Constellation and we already knew what to expect, so this time we opted for a cheaper inside cabin (yes, choosing the right location in the ship, deck 8 to the fore). The interior cabin was pretty good, individually controlled air conditioning worked perfectly and we did not have any odor problems. Cabin is the same size as the regular balcony cabins but without any exit, all the back wall is a large mirror which makes space look bigger. One of the things we like the most is the Celebrity Millennium class is the adults-only area with their warm saltwater pool, normally quiet and silent venue. This time we did not like the rules for adults only access to this area were not enforced, and some days solarium, pool and hot tubs were occupied by a loud crowd of teenagers and children. Other issues: We would have liked less smoking areas around the ship, and we do not understand how come table tennis tables are next to people smoking big cigars. Dress code should be applied, people came to dinner in the main restaurant as if going to the swimming pool (flip-flops, shorts and t-shirt). Another surprise we did not like: Michael's Club was restricted access to suites occupants, that was a wasted venue. So called "music" of the DJ is too loud and gets annoying in some places and at inopportune times. About food and drink: Prices of wines and drinks have risen since 2011. In Trellis main restaurant main dishes are excellent and we always received them warm and exquisitelly presented. They need to improve some tasteless and cold starters straight from the fridge, and those withered salads. We found that the meals take too long, the service is too slow between dishes and there are too many delays. In buffet restaurants food in general is quite good, but as well some long queues at stations (grill, etc.) Some details to improve: usually bread and pastries are too raw, pastries are too sickly sweet for our tastes, and withered salads are unseemly in this category. About entertainment: We liked the folk rock guitarist and singer Sean Golden. The main theatre musical shows were quite good, vocal soloists are high quality and the orchestra is superb, the dance choir is a little uneven but it made a nice effect. The musical group at Rendezvous is pretty terrible and the woman singing is plain dull. We missed a good jazz band just for the atmosphere. Also we missed a cabaret type show as the one we enjoyed with Perry Grant in Michael's Club on Constellation in 2011. About Harwich, the port of departure and arrival, that was a two hours boring trip by bus from Heathrow. We plan to avoid this port in the future or we will try to get there by train. The Harwich International Port train station is adjacent to the dock. About ports of call: At Le Havre the ship docked at Quai Roger Meunier, some 2km away from the city, a taxi ride to downtown Place Hotel de Ville is 8 euro. They provided free shuttle bus to downtown at Belfast and at Kirwall (Orkney). In Orkney, Skara Brae and Yesnaby cliffs are must visit if you have not been there before. Hatston terminal is 3km from Kirkwall center.   Read Less
Sail Date: August 2014
Getting to Harwich, England can be daunting. It's 2-1/2 hours from London and we hired a tour company to transport us by motor coach to the port city. Upon arrival in the dreary rain, we made our way into the terminal and found ... Read More
Getting to Harwich, England can be daunting. It's 2-1/2 hours from London and we hired a tour company to transport us by motor coach to the port city. Upon arrival in the dreary rain, we made our way into the terminal and found Celebrity to be quite organized with many employees directing passen-gers to the right places. Check in was fast and easy and we boarded the Celebrity Infinity to a very friendly staff along the way to our stateroom. Our cabin was nice and roomy and we met our cabin steward, Juan and went directly to the Oceanview Buffet on Deck 10 for a bite. The ship left promptly at 5 p.m. headed for Le Havre, 2-1/2 hours outside of Paris. We prepurchased transportation in and out of Paris including five hours for leisure time once we got there. But we were so tired from a previous tour that we had to cancel it. The ship happily refunded the tickets without question and we spent the day at the onboard spa for a much needed rest. The ship also made stops at St. Peter Port Channel Island, Guernsey, Cork, Waterford and Dublin, Ireland, Belfast, Northern Ireland as well as Glasgow, Kirkwall and Inverness, Scotland in its 14 day journey. The Celebrity Infinity's maiden voyage was on March 3rd, 2001 and it was refurbished in 2007. Old by most standards today. It is registered in Valletta, Malta and is in the Millennium class of Celebrity ships. It weighs 91,000 tons and is 964 feet long, small by today's standards. It holds 2,170 passengers and 1,000 crew. The Cruise Director, Alejandro from Argentina, is a very unusual Cruise Director. he doesn't sing and he doesn't dance. But what a great sense of humor! He's funny onstage and off. Everybody loved him. Like the rest of the staff, he's warm and friendly and makes you feel welcome. The food on the Celebrity Infinity is head and shoulders above other cruise lines. The food in the main dining room, Trellises, is great. Maybe that's why the Infinity only has two specialty restau-rants, the SS. United States and Qsine. The SS. United States is a fine dining restaurant offering traditional fare with impeccable service with tableside service on certain specialty dishes. But Qsine goes a giant step further. It;'s the most unique restaurant I may have ever been to either on land or sea. While it bills itself as a tapas restaurant, it's way more than that and you realize that the moment you walk into the room. The ceiling has lamps hanging from it --upside down. And the room has glass looking out to the ship or the ocean all around. You are handed an Ipad with buttons to push for wine by the glass, half bottle or full bottle, cocktails and full menu. When you click the menu button, you are offered a choice of 20 icons on the screen, one for each unique dish. You are encouraged to choose 4 or 5 and save them as your favorites. Each and every one of them is a work of art. The waiter collects the Ipads and your choice of wine or cocktail comes first followed by an array of food unseen in my 50 years of writing restaurant reviews. The Maitre d', David, is every-where--greeting and seating diners, serving food, visiting each table and even clearing tables. Other maitre d's could take a lesson from David. If this restaurant was in my home town, I'd be a regular. But it could get expensive going on a cruise just so you can eat here. But it's worth it! The ports visited on this cruise were pretty much as expected but very cosmo-politan. When you think of Ireland, you think of beautiful, rolling, green hills. But what we saw was hustling, bustling metropol-itan cities. There's not much to buy because of the currency exchange aside from souvenirs, t-shirts and chocolate. There are no bargains here. The entertainment on the Infinity is very good from the production staff to the featured entertainers. When we were in Liverpool, the Beatles cover Group was really good. But one performer really stood out. His name is Nick Page. He sang everything from Michael Buble to Broadway and he played Jean Valjean in the West End London production of Les Miserable. He might be one of the best voices I've ever heard and should be doing bigger and better venues than cruise ships. I would love to see him performing in the U.S. I know he'd be a big hit here. He also did a memorable duet with a member of the production staff by the name of Hannah Stearne, a beautiful girl with a voice to match. But great talent is a trademark of both Celebrity and Royal Caribbean Cruise Lines. To sum up this 14 day British Isles voyage: Celebrity is one of the best cruise lines in the world. Their ships, itineraries, accommodations, staffs, activities, excursions, food and entertainment are always top notch and I am already looking forward to my next cruise with them. They are the meaning of "Bon Voyage"!   Read Less
Sail Date: August 2014
After a superb experience cruising the Mediterranean last year aboard the Celebrity Silhouette, we took our daughters on a cruise around the British Isles this summer on the Celebrity Infinity, hoping for a similar experience. Sadly, our ... Read More
After a superb experience cruising the Mediterranean last year aboard the Celebrity Silhouette, we took our daughters on a cruise around the British Isles this summer on the Celebrity Infinity, hoping for a similar experience. Sadly, our experience aboard the Infinity did not meet our expectations. The cruise embarked from the port of Harwich, approximately a 2-hour drive from London. We opted for the Celebrity transportation from Heathrow Airport to Harwich and we were immediately disappointed. The company providing the transportation did not make themselves easily visible, although we did locate them. We were told that our bus would be here in 60-90 minutes and we were encouraged to explore Heathrow for coffee and breakfast and told to return in an hour. Ten minutes later, after our grown daughters had gone for shopping and coffee, we were told to get on the bus. This necessitated a mad dash around the airport on my part trying to reassemble our family, made all the more unpleasant by the rudeness of the transportation company which had just precipitated the problem with their misinformation. Perhaps the most unpleasant aspect of the cruise was the inaccurate itinerary advertised by Celebrity. All of the online material, the printed itinerary, and the dining itinerary indicated that on Day 8 (Monday August 11, 2014) and Day 9 (Tuesday August 12, 2014), the ship would be ported at Greenock, Scotland near Glasgow and about 2 hours from Edinburgh. This was very misleading. The ship arrived in port at Greenock at 7 am on 8/11/14 and departed 19 hours later at 2 am on 8/12/14. Thus, Day 9 was a day spent at sea, not in the port of Greenock. Thus, we had one day to see both Glasgow and Edinburgh, not two. I checked with multiple other passengers who had also interpreted the published schedule to mean that we had 2 days in port near Glasgow, not one. No one on the ship could explain why the itinerary did not mention that 8/12/14 was a Sea Day. We had signed up to see The Royal Edinburgh Military Tattoo on the evening of 8/11/14, not realizing that taking this excursion through Celebrity precluded us from touring the city of Edinburgh, which was one of the principle goals of the trip. For some reason, Celebrity constructed the excursion to Edinburgh for the Military Tattoo in such a manner that one could not tour the city in the morning and afternoon and see the show in the evening, which I suspect most passengers would have preferred. The other ports of call on the trip were fine, the highlight being a non-Celebrity tour of Cork, Cobh, Kinsale and the Blarney Castle in Ireland by eCoach tours. The food on the Infinity was good, the crew was pleasant if somewhat unenthusiastic, and the entertainment was superb. Read Less
1 Helpful Vote
Sail Date: August 2014
This was our 3oth cruise and 4th on celebrity but the first on a Millenium Class ship. We have done the Silhouette and Eclipse in the past. First the Itinerary was excellent allowing us a lovely visit to the high spots of Scotland and ... Read More
This was our 3oth cruise and 4th on celebrity but the first on a Millenium Class ship. We have done the Silhouette and Eclipse in the past. First the Itinerary was excellent allowing us a lovely visit to the high spots of Scotland and Ireland, although would have liked more time in Glasgow and could have passed on the Olney Islands. As for the ship, it is older with the windows peeling in the buffet restaurant and the balconys showing wear and tear. Being Aqua class, it was not the same as on the Solstice ships. First the cabins were not like those on the Solstice ships, seemingly smaller and more difficult to move around in. One of the main reasons for our taking the Aqua cabins was that it allowed us to use the Blu dining room as our eating location for the whole cruise. On this ship unlike the Soltice class ship the Blu dining room was obviousl y carved out of the main dining room. It was small and cramped. The food was definitely a step down from our previous cruises, as was the service. Where as in the past if you wanted something from the main dining room menu that was not a problem we were told that policy was that it was not possible even though the kitchens were located next to each other. Further more the availabilty of certain things such as escargot, onion soup and caesar salad were a well kept secret that we only learned from other passengers. Where as we were easy going regarding seating often going to the bar to make the maitre D 's job easier on one occasion our table was taken over by a couple who decided to move and not for our finding friends to sit with would have been left with a dirty table. The service in the Buffet, was also below standard with dirty plates often on empty table and get your own coffee in the morning. In conclusion I am used to excellent service and a beautiful ship and the Infinity did not meet this. In the future I will limit our cruises to the Solstice Class ships where obviously more care is taken of the ship and the dining rooms and the staff Read Less
Sail Date: July 2014
It is dangerous to advertise with a fine-sounding slogan ... It's dangerous if a cruise company does not keep its marketing pledges and thus attracts its guests with empty promises of a ship. "Modern Luxury" is known to be ... Read More
It is dangerous to advertise with a fine-sounding slogan ... It's dangerous if a cruise company does not keep its marketing pledges and thus attracts its guests with empty promises of a ship. "Modern Luxury" is known to be the slogan of Celebrity Cruises, and that´s what it was from the beginning to the end of our last cruise on the Eclipse: We felt well-cared in every dimension. And then we entered the Infinity on a 10-day-'round Britain-cruise and "Modern Luxury" turned into averageness. Personnel: no really bad experiences but hardly a staff member who cast a spell on us with his or her charm, humor, enthusiasm or lust to prepare unforgettable days on board. They all did their job, but it was far away from the extra mile that sets the average apart from "Modern Luxury". Cabin: a adequate stateroom, plenty of storage space, decent bed, efficient cabin steward. He was doing his job, but again: Far away from what sets the average apart from "Modern Luxury". Ship: It took us safely and without any incident from start to end, there were bars, restaurants, entertainment, all the on-board facilities that you need. But after 13 years on the seas the vessel was far away from what the average sets apart from "Modern Luxury“: The Infinity showed her age unabashedly and indeed to almost all individual parts: the windows (rott and rusty), the chairs (nibbled), dishes (traces of 13 years of permanent use), deck chairs (rusted, dirty), sheets and towels (stains and fringes). Upon booking I confide in Celebrity that they wouldn´t dare to let a 13-year-old ship age without helping with a decent amound of "asthetic surgery" - but they did: They saved the pot of paint, the new towels, the replacement of worn plates. Service: You were serviced, but if you stand 20 minutes in a queue at Guest Relations, then that is far away from what sets the average apart from "Modern Luxury". And if you have to wait 20 minutes for your table at "Select Dining" and you have the wish to sip a cocktail to bridge the time in the bar next door, there is neither a cocktail menu nor someone in this bar so get it for you (unless yourself). That sets the average apart from "Modern Luxury". Each of these small experiences and encounters is too unimportant to be mentioned, but if that is what you get again and again as the daily routine, then all of that changes from a "tiny slip" to a substantial and lasting impression that you take home. So I am brooding on the following question: Would I again pay a significant higher price for an average product (with a great marketing-promise to get „Modern Luxury“) or do I rather go to another company without that promise, as average as aforementioned company but with a much lower price? I think I have found the answer. Read Less
Sail Date: July 2014
OVERALL Had a great time aboard the Infinity. Good size and it amazingly never feels crowded (lot of different lounging areas to hang out). We had a nice mix of 5 ports (Torshavn, Faroe Islands; Iceland (1.5 days); Lerwick, Shetland ... Read More
OVERALL Had a great time aboard the Infinity. Good size and it amazingly never feels crowded (lot of different lounging areas to hang out). We had a nice mix of 5 ports (Torshavn, Faroe Islands; Iceland (1.5 days); Lerwick, Shetland Islands; Geiranger, Norway; Bergen, Norway) and 4 sea days. TRANSPORTATION FROM LONDON We took the train from Liverpool Street Station to Harwich International, but instead of taking the non-stop "cruise train", we took the cheaper train that has one transfer at Manningtree at a significant savings (only $14 per person!) and is only a few minutes longer than the non-stop cruise train. The transfer is technically 5 minutes, but there's no mad dash necessary when you get to Manningtree. The train is waiting there and expecting lots of cruise passengers. You have to go down a set of stairs (24 steps I believe), across a hallway, and back up another set of stairs (24 steps again). We had a big party of 15 (ages from 3-75). Unless you have trouble with stairs, the transfer was very easy. CONDITION OF THE SHIP Can you tell the Infinity is an older ship? Yes, but it's in good condition. I don't remember seeing any excessive dirt, rust, etc. anywhere. I saw the crew constantly cleaning and making repairs throughout the trip. STATEROOM I went with a large party and we had a mix of rooms (veranda and inside). We were all happy with our rooms except one couple who had a room next to a storage area (one of those rooms next to a blank space on the map). They encountered a lot of noise around 6am, which they couldn't really resolve with Guest Relations (they did attempt to make up for it with chocolate covered strawberries and a 10% off a future cruise coupon). I was in 7173 (veranda) and loved it. My stateroom was clean and had a good amount of storage space. I shared the storage with three other people (yes, we were all squished in one room!) and there was enough spots for all of our stuff and plenty of hangers (no need for an over the door shoe organizer or anything like that). The wire shelves in the bathroom (in the shower and by the sink) fit a lot of toiletries. The room is right at the elevator bank but we didn't have a problem with noise. While you could hear the elevator ring at times, it was faint and didn't bother us. We never really heard people's voices that much either. Having a "hump" balcony was nice with four people in one room! I thought the main bed was pretty comfortable, the "bunk bed" that comes out of the ceiling was decently comfortable, and the sofa pull out bed wasn't that comfortable. Nightly chocolates are gone. We got individually wrapped chocolate covered Oreos on our beds for the first formal night. When we asked our stateroom attendant if we could get more, he said only on formal nights, but we didn't get any on the second formal night. Not a big deal (it's not like we were lacking for food!), but a little strange to only get them on 1 of 11 nights. POOL I really like the assortment of pools (6 hot tubs, wave pool, therapeutic indoor pool). The only things I would change would be to make the outdoor hot tubs hotter (my guess was they were keeping the temperature down because lots of kids were using them because the indoor hot tubs were nice and toasty) and to extend the pool hours by one hour to 11pm. It would be nice to enjoy the hot tub after the evening show. Service Everyone we encountered was friendly and hardworking. Special shoutout to our server, Roberto, in the Select Dining area who we had almost every day (we had a standing reservation since our party was so big). He was amazing. Roberto was accommodating and had an excellent memory which he used to be proactive whenever possible. He even had a few magic tricks up his sleeve for the kids :-) Roberto took great care of us! ENTERTAINMENT Shows were a little hit or miss, but generally entertaining. Obviously the production cast isn't going to be Broadway quality, but it was fun to watch the shows at night. There were even two singers from the West End (Philippa Healy was amazing) and a really good string duo. The first comedian/magician wasn't that great, but the second guest comedian was pretty funny. FOOD The buffet was decent (I appreciated that some of the options rotated daily) and the food in the Trellis dining room was good, particularly the chef and server recommendations. Because we left from the UK, there were a lot of British foods included in the buffet (traditional english breakfast foods, fish and chips, etc.). One night in the MDR featured a Top Chef menu (recipes from winning Top Chef entries) and those meals were excellent. As others have noted, the Grand Buffet is gone. On the last sea day they had two chocolate fountains in the Oceanview Buffet with ice and watermelon carvings. ACTIVITIES We're big activity users, and there were some big hits (watercolor class, navigation talk, officers v. guests events, port mini lectures) but some disappointment on the variety and quality of the game activities (trivia, name that tune). I don't have the dailes from when I was on the Infinity two years ago, but we remembered thinking there was always a lot going on at the same time. This trip it seemed like there were definitely less activities that weren't associated with making money (Bingo, spa-related lectures, events associated with the shops or art auctions). This seemed to result in certain events (like trivia and name that tune) getting so crowded you couldn't find a seat in the Constellation Lounge. The pub trivia night run by the CD (Pete) and the Activities Manager (Micky) was well done, but otherwise there were generally 2-3 trivias/name that tune per day and we felt they weren't well done. They were really going for quantity over quality as they were short and it just felt like they were "checking the box" and not putting together an engaging activity. We participated in almost all of them anyway and made the best of it, but we were a bit disappointed. Here's more info on the activities we liked a lot: - Watercolor classes (These were held each sea day morning by an artist from NYC and were a lot of fun) - Navigation talk (Held by the staff captain and was very interesting) - Guests v. Officers games (Various activities like Dancing with the Officers, Family Feud, and a Casino Challenge were entertaining and well done) - Sampling of free fitness classes throughout the trip (there were free classes mixed with the paid classes during the trip) - Port mini lectures (Called Destination Highlights, these 15-minute presentations usually happened the night before a port and were informative in giving an overview of the destination and the activities available. The Port Lecturer was knowledgeable and also talked a lot about doing the port on your own, without an excursion. She was also kept office hours during the day to consult which was helpful for planning). On a side note, they could really use more board games available through Guest Services, especially with less activities going on it seems like a cheap way to provide entertainment. They only had maybe 5 games and only 1 had all the pieces. I would've also liked there to be a lecture/presentation on the history and lore of each port like there was on the Alaska cruise we went on 2 years ago. PORTS TORSHAVN, FAROE ISLANDS We did the Scenic Faroe and Pancakes tour through Celebrity. I don't usually do bus excursions through the ship, but picked this one for various reasons. I'm not a fan of the big bus style tours, so I'm not sure I would do it again. But we did drive through some pretty landscapes and stopped for some yummy pancakes (although the portion was really small). Unfortunately it was a very cloudy/foggy day so we didn't stop at any of the scenic viewpoints since we wouldn't be able to see anything. The town we visited was underwhelming, but the weather wasn't exactly cooperating so it's hard to give a fair review of this tour. Being an active person, I think I would've preferred to do the hiking tour with the ship to really experience the beautiful landscape. The port lecturer gave some of our friends a suggested hike to do from the dock, but otherwise there didn't seem to be much to do in Torshavn itself. I would recommend getting out of the town on an excursion or rental car if possible. REYKJAVIK, ICELAND We did the Golden Circle tour with GeoIceand. Their vans only fit about 15-17 people so the group size is nice and small. Our guide, Gerta, was great and it was fun hearing her stories about growing up on the island. There is also wifi on the van, which was nice (it seems most tour vehicles here have wifi). She even squeegeed our windows during the stops to maintain our great view! The stops on the Golden Circle are touristy, but breathtaking. Gerta would often drop us off at one location and pick us up at a different area so we only had to walk one way, which was convenient. Having a small van allowed us more mobility and flexibility, for instance at the Faxi waterfall we were able to park in a lower lot and get really close to the waterfall (I noticed people in larger tour buses seemed to only look at the waterfall from a higher viewpoint). On the second day (which was a half day), I did the horseback riding tour with the ship. It was a really nice ride (although you do ride very close together in a big group) and the Icelandic horses are lovely, I just wish the ride was a bit longer. We got to experience their unique tolt gait, which was cool. This ride would definitely be cheaper if you booked on your own, but given the limited time frame of our half day, I went through the ship to make sure we'd be back in time for the departure time. Because of the excursions I booked, I didn't get a chance to walk around Reykjavik, but friends did recommend the stand with affordable lobster rolls. They were mixed on the famous hot dog stand. LERWICK, SHETLAND ISLANDS Did a tour with Shetland Geotours, which was great. The guy who runs it, Allen, uses an 8-person van so the group size is very small. Allen is very knowledgeable and it was a great introduction to the Island. We saw lots of puffins at Samburg Lighthouse (if you have an SLR camera with a zoom lens, bring it!), the Viking ruins, and some other scenic points. GEIRANGER, NORWAY This beautiful port is easy to do on your own. We hiked ourselves up to the waterfall, and then came back to the junction of Westeras farm and went the other way to the first outlook (not all the way to Losta). It was a strenuous hike (especially after a week and a half of inactivity and overeating on the ship), and this came from several experienced hikers. Doing both hikes (from the dock) took about 5 hours for us (with some short breaks and lots of photo taking). If you want to see the waterfall with a less strenuous hike, the ship has a tour that buses you up to Westeras (with a waffle meal) and you hike the rest of the way up to the waterfall (we ran into this group and it was huge, which would definitely detract from the experience). The views were beautiful getting up the mountains and it was worth the trek. The signs and trails are pretty clear, so it's hard to get lost. You can buy a trail map at the tourist information center or print one online in advance for free (http://www.visitalesund-geiranger.com/en/BROCHURESMAPS/Hiking-routes-in-Geiranger/). Some people in our party did one of the mountain bus tours through the ship instead of hiking and said it was amazing. BERGEN, NORWAY Having signed up for this cruise for the natural wonders, I didn't think Bergen would be that interesting to me, but I was pleasantly surprised. It's a cute city and I enjoyed walking around. First we hiked up to the viewpoint (where the funicular drops you off). It was fairly steep and took us over an hour. Then we took the funicular back down. There was nothing really of note to see during that hike, so if I did it again, I'd take the funicular to the top to hike around up there instead (there is a troll park and a bike tour you can buy tickets for up there) and then take the funicular back down to walk around the city. There are also intermediate funicular stops along the mountain (which we tried to abandon our hike and take), but the machines only take chip credits cards (manned ticket booths are only available at the bottom and top). Walking around the city, you definitely have to stop at the fish market (there are a bunch of free samples to try there too) and the shops in the old part of town. I loved the artist with the wood cut prints down one of the alleyways. The city runs a free shuttle from where the cruise docks to the center of town. The shuttles were very efficient (they run frequently and there are a lot of them) and some have free wifi. DALIES AND IN THE SPOTLIGHT Here's a link to the dalies and the In the Spotlight (names/bios of the officers) at the end. Sorry that I'm missing the second page of the daily for July 31, the day we were in Lerwick. http://www.scribd.com/doc/236047054/Celebrity-Infinity-Dalies-July-2014 I had a great time on the cruise and am really sad the trip is over! Read Less
Sail Date: July 2014
Background:   This was one of our over 30 cruises we have been on. 2nd cruise with Celebrity. We have taken two previous cruises from London. The first was a British Isles and Baltic combination cruise. The second one was a Baltic/Russia ... Read More
Background:   This was one of our over 30 cruises we have been on. 2nd cruise with Celebrity. We have taken two previous cruises from London. The first was a British Isles and Baltic combination cruise. The second one was a Baltic/Russia cruise. Cruising is a passion of ours. We did not bring our kids on this one. There were just about 240 kids on this cruise. Pre-cruise: We left from Atlanta, GA and flew on the Delta 777 to London Heathrow. London Heathrow was a $85 pound taxi ride to our hotel, Marriott West India Quay. We liked staying at The Grovesnor Marriott previously, but the cost was really high. We absolutely loved everything about the West India Marriott. The location had everything you would want. Easy access to restaurants, pubs, shopping, rail access etc. The service at the hotel was superb. I definitely recommend it. We stayed here two nights prior to the cruise. By the way, if you are flying from the states, give yourself at least one day in London prior to leaving on the cruise. Your sleep will be off for about 24-48 hours due to time difference when you arrive. During our time in London, we visited the sights and took the railway to the West End to see Lion King. There are so many things to do and see in London! On the day of the cruise, we were picked up by EC Minibus. They were perfect. They arrived slightly early and got us to the ship as expected. Since we do not like the big bus transfers, this was a great option for us. The Harwich (pronounced haritch) port is about two hours away from London. Not much to do in town, so staying in London is what most people do. The town is very pretty, but there are not many major hotels. The cost was about 160 pounds for the four of us. The cost that the taxis were charging was a little more. The Ship: Celebrity Infinity This ship was built in 2001. The ship does show some wear, but it is not out of line for a ship that is just over 10 years old. The updates they made, including adding the Aqua Class deck, looks very nice. We stayed in the concierge floor while I have some family stay on the new aqua decks. The room size was no different. The perks and points will differ for aqua, but we did not see the advantage of it over concierge. It may be argued that concierge may be a waste of money. We did use our concierge person a few times. They were able to call one of our transportation hires for free. Overall this ship was fine, but here is the breakdown. General Public Areas: The ship has lots of little areas where you can hang with others or sit and have a more private conversations with others. These areas tailor to the interests of folks... wine, cocktails, music, reading, internet etc. Pools: The pool areas do show some wear. They are designed with the sleek simple modern look that is what Celebrity is known for. The Solarium is almost too simple. The hot tubs are nice, but the main pool is a special thermal pool. If you are in the hot tube, and you want a cool splash, you have to take a shower or go to the main pools. This would be great for Alaska. The towel access is wonderful. The areas could be better maintained by the staff. The less expensive lines do a much better, consistent job with table cleaning etc. We actually saw where managers had to go pick up old plates and cups since they were sitting there so long. They need to manage the pools a little better in regards to non-adults swimming in the solarium. It was not bad though. The main pools were nice. One was a deep pool while the others were shallow with additional hot tubs outside. Informal dining: The Lido/Windjammer deck was not bad. They cater to a European audience on this trip of course. The pizza, pasta, and egg stations were nice. You may see a little back up in these areas at times, but over all the lines moved pretty good. The ice cream is limited to the dining rooms only. There is an ice cream booth, which is nice, but the typical ice cream soft serve is very limited. Some lines here. The candy toppings are a nice plus. They need to do a better job with picking up cups and plates. Formal dining: The formal dining room is very nice. The food selection was pretty decent. The one lobster night brought forth some of the biggest lobster tails I have seen for a main dining room. In regards to steak, they are suffering here. They make a very wide range of selections that are geared more to the European crowd. I am pretty picky, so I really can not judge the different options. Day one of the dining room was the worst first day we have had on over 30 cruises. We know that the first day is always rough, but this was really poor. Now.. A shout out to the assistant Matre'd. He not only made it better the second day, he made the whole dining room experience great. Our drink waiter was the best we have had. Our waiter and assistant waiter really did a great job when they took over on the second day. Speciality Dining: QSine - a very fun concept where several courses that you can choose from are brought to you in a unique presentation. The iPad ordering is coming a long, but not there yet. The food quality suffers, but the originality is there. U.S.S. United States - this is a beautiful restaurant that wins over in look and appeal. The food is created to match the cross continent travel of the past. The artifacts and video on the outside of the restaurant tell a nice story about its origins. Bistro on 5 - has a nice mixture of selections available at different times. It is a little off from the others places, so it actually is a pretty quiet place to eat. The bars all around the ship seem to carry various themes. The wine areas on deck four seem to be a great spot. All sorts of wines available. Cabins: The rooms are well maintained. Our cabin steward, Frederick, was excellent. The cabin service seemed to be great all over the ship. No towel animals in the rooms. The shower area was bigger than most RCL rooms. Plenty of storage. The rooms are still smaller than Carnivals. There are two US plugs and two European plugs at the vanity area. The wall mirror opposite the bed is a little too much. The room was comfortable. The light could not be completely blocked out, but not bad. The 8th floor 8080 provides cover two follows up. This allows you to stand out on the balcony when it rains. My family was in room 1100, aqua class. The room was not in a great location. You can not get access to this floor through the central elevators. No cover on the balcony. The rooms get pretty hot. Casino: Yes, no smoke!!!! I actually did not play any on this trip. It was a smaller casino on four, but it seemed to have many of the games that are popular. It was pretty busy, but there was availability. Itinerary: We left Harwich to the sound of a live band that played us away. This is always a nice tough for this port. La Harve - most people either took the bus to Paris or to Normandy. We did Paris last time. The people that went this time were not able to go to the Louvre. I believe it is closed on Tuesday. We went to Normandy. There is not an experience that can compare to the memorial. The price they paid puts everyone in a memorial mood. We toured Omaha Beach and the point between Omaha and Utah beach. We ended up at the Freedom museum. It was amazing! It really makes you appreciate all that we, the French, and our allies have fought for over the past hundred years. St. Peter Port - we had low expectations for this port. Wow! Beautiful port with plenty to see. The excursion list was limited, but the city has some cool places to see. The shopping is nice along with the food. You can take all sorts of short trips to the neighboring islands if you want. Try to get the powerboat excursion before they sell out. This is the only tender spot of the whole trip. The tender service was better than average. Cohb (pronounced cove) - was one of our favorite ports. A beautiful city. We took the excursion to Blarney Castle, and it was very pretty. Kissing the Blarney Stone is not meant for the weak. You have to lay back and lean back to reach it. There is a person there to help you. There are steep steps to go up to it and come down from it. It was a great experience, but not meant for people with limited mobility. If you do not go up to the stone, it is ok. There are plenty things to see and do while at the castle. The woolen mill shops are pretty cool. The community really rallies around the ship in port. A band came out to play with us. The people were so friendly. I could see living here. Great historical facts during out tour. Great way to get in touch with some of my family's heritage. Dublin, Ireland - we have been to this port before. It is a city. There is no connection with the community. Unless you get outside the city, there is nothing very special with this port. The Guinness factory is cool for some. Liverpool - this place rocked. The community had a fireworks the first night we were at port. We took an Busy Bus for 39 pounds to go to Alton Towers on the first day. That park was amazing! 14 loop record breaking coaster. Great park with a 1400's castle in the middle of it. Day two, we went to see "the open". What a treat! The city of Liverpool has everything. It is a beautiful city filled with many things to do. It is head over heals over Dublin in my book. Many people went to the bars and tourist attractions that focus on the Beatles' rise. Greenock - This port sits away from the community, but you can get to the town pretty easily. I definitely recommend the excursion to Sterling Castle. The history that revolves this area is wonderful. You can hear about the real William Wallace and Robert Bruce. The views from the castle were amazing. You can see where these famous battles occurred. Holyhead, Wales - the port was disconnected from the community. This stop was beautiful, but there are not many things to do at the pier. I recommend an excursion for this stop or simply stay on the ship. They do provide a shuttle bus for the pier, but there is not much to see. We went to a nearby beach town. It was pretty. This stop was so-so. We ended the cruise with a nice day at sea. The day at sea is always a blessing at the end of every cruise. Our tips were automatically added. They deserved it. Disembarkation: Simple and with ease. The EC Minibus was a few minutes and ready to take us back to London. We stayed at the Marriott Renaissance Hotel at St. Pancras. Wow is an understatement. We chose this place due to the absolute lock on to the trains. We paid for the upgrade to the suite. Definitely worth it. We had access to the chamber room for free drinks, snacks, and breakfast. The following day, we took the complementary concierge service to the Eurostar train. They took our bags through security and loaded them on the train with us, wow! We left the next morning to France bound for the Disneyland Paris station. We had an added on Disneyland Paris vacation. Worth it! Read Less
Sail Date: July 2014
On the whole we didn't have a very good experience on this ship. My wife and I are both pensioners but we still like a bit of life. Most lounges were quite comfortable but the entertainment was quite boring. I suppose we are used to ... Read More
On the whole we didn't have a very good experience on this ship. My wife and I are both pensioners but we still like a bit of life. Most lounges were quite comfortable but the entertainment was quite boring. I suppose we are used to having karaoke nights and maybe singalongs with Thomsons or Princess. The shows we saw were poor compared to Thomson's. Also not a lot to do for us on the ship. These are a few suggestions that would improve this ship:- 1. Improve quality of food in the MDR and state clearly what is added to the meal, i.e. vinegarette, mayonnaise, cheese etc. (A lot of people like myself don't like things like this added to a meal) 2. Make sure meals are served hot 3. Reduce waiting time for courses to be served in main restaurant 4. When people are sharing a table and have to wait for other people to join the table don't let us have to wait too long for them. (Sometimes 20 minutes or more) 5. Add more tables to the ocean bar self service restaurant (Probably not possible) 6. Arrange food in a more orderly manner in the ocean bar without having to search for different foods 7. Keep coffee and tea hot 8. Ensure milk is constantly available 9. Reduce the price of drinks 10. Reduce the price of excursions 11. Improve the evening theatre entertainment 13. Have karaoke nights 14. Have midnight buffets 15. Have better entertainment in lounges 16. Make gratuities voluntary   Read Less
Sail Date: July 2014
This is the 4th. time we have sailed with Celebrity and we have cruised many times before with Cunard, Princess, Holland America and P & O and it was the worst cruising experience we have had, particularly from all the food and ... Read More
This is the 4th. time we have sailed with Celebrity and we have cruised many times before with Cunard, Princess, Holland America and P & O and it was the worst cruising experience we have had, particularly from all the food and beverage services. First, the good points. The ship was well maintained and looked freshly re-furbished. It was spotless and the cleaning staff were doing a great job. Our stateroom and cabin stewards were excellent. The itinerary was good with interesting ports of call. However when we could not dock and tenders were used it was unusually slow to get ashore. Perhaps they should have had more tenders in operation. We had 5 days at sea and there was a lack of interesting lectures or things to do. A lot of the activities were with the objective of selling us something Our main dissatisfaction was with the Catering side. When we sat in a bar area or in the restaurant it was difficult to find a member of staff to serve us drinks. We were on the classic beverage package, which, when we found the wines and drinks we liked was fine. We drank before dinner in the rendezvous lounge, the Martini Bar and the Constellation Lounge plus occasionally in the Café l Bacio. Many times there were not enough staff in attendance or they disappeared. They were not looking to see who wanted a drink or a top up. In the Trellis Restaurant the same was the case with the wine waiters. We often had to ask our food waiter to find a wine waiter for us. We were on select dining which meant that we pre-booked the time we wished to eat. We still had to queue when we came to the restaurant But Natalie was very good at finding us a table that suited us. We avoided the right hand side of the balcony as the service in this area was poor. The menus were average and sometimes the descriptions of dishes were poor or did not turn out as we expected. The worst experience was breakfast in the Trellis restaurant which was open seating. One morning we waited for over an hour to be served a dish of Kipper and a dish of scrambled egg and then it was cold. We complained to the maitre d' who almost shrugged his shoulders and said that it was too busy. None of the maitre d's give any impression of contrition or wanting to sort the problem out and other guests had similar complaints. Our previous Celebrity Cruise was in October 2012 when we sailed with Celebrity Silhouette. It is a bigger ship than Infinity yet the catering everywhere on board was superb with top quality food and service. It is that experience which made our experience of Infinity so disappointing. Not good enough Celebrity. Finally we were told that guest questionnaires would not be given to us at the end of the cruise but sent to us by email. A week after our cruise we have yet to receive it. Perhaps they do not want to be told!! Read Less
Sail Date: July 2014
We are frequent cruisers, mainly on RCCL, Princess and Celebrity and this was our thirteenth cruise with the latter. We chose it because of the itinerary (The Faroes and Shetlands ) but, unfortunately, the weather let us down - but Celeb ... Read More
We are frequent cruisers, mainly on RCCL, Princess and Celebrity and this was our thirteenth cruise with the latter. We chose it because of the itinerary (The Faroes and Shetlands ) but, unfortunately, the weather let us down - but Celeb can't be blamed for that. First the good points: we are elite members and again were very happy with the programme - in particular breakfast in the SS United States and the cocktail hour in the Constellation lounge (we were particularly pleased that they were not doing the voucher system as, because of the poor weather, the bar options were very limited). We had 90 minutes each of free wifi and were delighted to find that the system had improved since our last Celeb cruise earlier in the year. Logging on and off was better and the speed was much faster. The ship is getting on a bit, we prefer the solstice class, but it was clean, although a bit rusty round the edges particularly on the exterior. Staff were generally pleasant and helpful. The entertainment was acceptable, the comedian was good and the dancers energetic. There were two good 'beyond the podium' speakers but why did they have to schedule them at 9.00am or on a port day? On our last sea day there was only one talk and that was a repeat of one that had been poorly attended earlier in the cruise. As is now usual there were too many commercial presentations and too much of 'make your own' sports. Trivia sessions were extremely well attended (standing room only in the large Constellation lounge) and yet they did not respond to this by putting on extra ones. Following positive reviews from other passengers we had met on previous Celeb cruises we decided to try Aqua class. We knew the aqua cabins were on the ninth deck and would be affected by the huge overhang, but when the weather is bad and there is no sun, it is a serious disadvantage - the interior is dark all day. The stateroom was the same as a standard one - albeit with a better shower, free water and a bottle of sparkling wine for the sail away. The "aromatherapy diffuser" was nowhere to be found and only appeared after we asked our stateroom attendant (same applied to the "pillow menu"). Whilst there was a concierge available for us there was no suggestion during the cruise of any additional benefits. Open access to the "Persian Garden" in the spa was part of the offer but, when we visited it, it was empty - and we were not surprised as it was small, dark and very claustrophobic. Now to Blu - what a disappointment. The sales brochures talk about "cleaner cuisine". What does that mean? We still have no idea. We had been led to believe it was a healthier option but this was not the case. The choice was poor and far smaller than the MDR and certainly not full of healthy options (food was often fried, rich and lacking in taste) - we often looked at the MDR menu and wished we were going there. The food was well presented but the service was no different from the main dining room. The highlight was May, the wine waiter, who was both efficient and charming. We also were under the impression that you could eat when you want but it's not the case on this ship because the restaurant is too small and cannot cope with the numbers. And the tables are also extremely close together so if you like a table for two, and don't want to hear what your neighbours are saying or for them to eavesdrop on you, look elsewhere. We complained about having to queue, and then wait up to 30 minutes for a table, and were helpfully told by the food services manager on one evening that we should come at 6pm when we would have been seated immediately. The management seem to have no idea that, in Europe, we eat later. The Maitre D' tried very hard, and was apologetic, but the room is just not big enough. We will not be using aqua again. The overhang above the stateroom is a real disadvantage and the food in Blu is not better, or even healthier - it's just a different dining room with too few seats located too close together. If we go on Celeb again it will be in a standard stateroom and we will eat in the MDR.   Read Less
Sail Date: July 2014
My wife and I sailed the British Isles and were welcomed on board the Infinity by a photographer taking our picture. That was the first of MANY scenes when there was someone present to take your photograph. You almost had to push them ... Read More
My wife and I sailed the British Isles and were welcomed on board the Infinity by a photographer taking our picture. That was the first of MANY scenes when there was someone present to take your photograph. You almost had to push them aside and it became annoying. Others on the cruise had the same experience. Overall, the cruise was wonderful. The food was great and well prepared. The staff was always pleasant and greeted you and wished you well. There were children on the voyage having a great time, but never interfered with the other passengers. The entertainment was professional and worth going to see. We were fortunate to have a balcony and it made all the difference in the world. Definitely worth the upgrade.the ports we visited and the shore excursions were well staffed and planned out. All the guides were knowledgeable and polite. All in all, a very enjoyable experience. Read Less
Sail Date: June 2014
This is a very long review, so I shan’t be surprised if you lose the will to read on, or even to live, at some point. Overall: We always enjoy our holidays and aim to not let silly little things, or people, get us down, but this ... Read More
This is a very long review, so I shan’t be surprised if you lose the will to read on, or even to live, at some point. Overall: We always enjoy our holidays and aim to not let silly little things, or people, get us down, but this otherwise great holiday was somewhat spoiled by Dear Other Half getting a Gastro Intestinal viral infection on day 8 and confined to cabin for 36 hours - never let the words Noro Virus pass the lips of the medical staff, it was a GI virus. However, up until then it had been a wonderful cruise with lots of lovely people to talk with at mealtimes and over coffees in Cafe al Bacio and we had a good last couple of days once DOH had recovered. Pre-Cruise: We love character hotels, so stayed at the White Hart Inn in Coggeshall. It's an Old English Inn and is what it says on the packet. Dating back to Tudor times, it's full of wonky floors and beamed ceilings and is, reputably, haunted. We were put into a bedroom that is supposed to have a ghost and enjoyed the best nights sleep for ages. We thought it great value for money, at £50 for B&B for two, and a meal-deal dinner at just £9.99 for two. We enjoyed it and would stay again, a benefit of this town being the National Trust's Paycockes house which is a delightful place to visit and have a welcome cup of tea. Harwich and Cruise Parking: Forty minutes to drive to Harwich from Coggeshall, fifty minutes to park. Harwich needs to up its game if it wants to become a serious cruise terminal. Arriving at the scruffy entrance to the long term car park, with no one to greet us or tell us where to go, we joined one of the two queues of cars and waited, and waited. Having pre-paid for parking, we assumed that there would be a separate queue for us and one for the people paying on the day, the latter option working out a lot more expensive. Not so. We were all muddled together, meaning that we waited ages as people paid at the oh-so-slow check-in desks. Then the slow unloading of luggage from cars onto wagons to take the bags to the ship, drive to a parking space and get on a transfer bus to the terminal. However, once inside the terminal, which is bright, modern and right next to the railway station, things moved on swiftly and we were on board within ten minutes; pretty good. Admittedly we had priority embarcation, so this helped quite a bit! Up to deck 11 for a drink to start the holiday, and once everyone else had disappeared to their cabins we took a late lunch of tepid food in the Ocean view Cafe. General Ship Stuff: First Impressions Take half a dozen chimpanzees, leave them in a room with a box of Lego, return two hours later, and there you have it: the external design of the Celebrity Infinity. With apologies to the creativeness of the chimps, the Infinity is one of the ugliest ships I've ever seen. Externally it's an ungainly mix of flat surfaces with lifeboats hanging in front of them, angular lumps sticking out at the top of the ship, housing the Oveanview Cafe, angular curves, (yes really), housing suites on one side of the ship, smoother curves on the other side housing the centrall lifts, Aqua Class cabins bolted onto the back of deck 11, a solid, flat, dark blue, angular stern broken by the curve of the multi-pane window of the double deck Trellis restaurant, a walking track that finishes as a dead end, courtesy of aforementioned new Aqua Class bolt-ons, and there you have it: definitely not a ship to drool over. Internally it seems confused, partly Solticised with the new Cafe al Bacio, Celler Masters and a reworked Martini Bar, and still partly as it was designed to be: lots of dark wood and dark red colour schemes with dim lighting. For us, the ship somehow lacks a real "wow" factor. There is a small three-deck atrium, but activities don't really revolve around it and it ends/starts on deck three with an illuminated staircase that resembles a wedge of cheddar cheese that leads straight to Guest Relations. Bars and Lounges: with Michael's Club now reserved for suite and Zenith guests, the Constellation lounge often in use for private functions at various times of day, and Cellar Masters and Rendez Vous given over to World Cup football matches and Wimbledon broadcasts every day, bar options became somewhat limited at times, meaning that bright and cheerful Cafe al Bacio on deck 5 and the Martini and Crush Bars on deck 4 could be very busy most of the time. The Oceanview Cafe and Mast Bar became favourites outside of busy mealtimes as there was always somewhere to sit and look out to sea. Cabin: Concierge Class 8046 is spacious, well laid out and has an extra large balcony and this is one of the refurbished cabins. It was in very good condition, well designed, though with a very small shower area, plenty of storage and the sofa next to the balcony doors which is where we prefer the sofa to be. Cabins on deck 8 aren’t so affected by the huge overhangs that, for us, spoil the Aqua Class cabins on deck 9, and with cabins above and below these are in a very good location on the ship. Our Cabin Steward, Ambrose, was excellent, in fact probably the best we've ever had, and he was especially helpful when DOH became ill, taking him to the ship’s medical facility and returning him to our cabin in a wheelchair and being very kind to both of us. Food: forever tepid at best in self-service Oceanview Cafe, tepid to warm room service breakfasts, good meals and service in Trellis, the MDR, on Select Dining and excellent food in SS United States. The sad fact is that at whatever temperature it's served, it all contains far too many calories. Speciality Dining: On the first night of the cruise we took advantage of a dining offer that gave one dinner in SS United States, one in Qsine and a meal in Bistro on 5 for $70. As SSUS costs $50, Qsine $45 and Bistro $7, we reckoned this was a good deal, especially as we were allowed to eat in SSUS twice as we don't particularly like Qsine, and the standard of food and service in the SSUS was excellent. Drinks Packages: the Classic Package was included in the price we paid for the cruise and it's full of incogruaties. You can have a glass of wine up to the value of $10.50, but you can't have healthy Vitamin Water that sells for $5.50, you can have a large bottle of "standard" mineral water, but you can't have a mini bottle of Evian to take ashore because, although it's cheaper than the large bottle of "standard" water it's classed as "premium". Complicated? Even the bar staff aren't always sure what's included and what isn't. Moral of this story: ask if what you want is included in your package before you order. Yes, it's a drag, and no, we didn't feel inclined to pay more to upgrade to the Premium Package as we don't drink enough as it is. Sea Days: we were blessed with super smooth, calm seas throughout our cruise, plus relatively “warm” temperatures for the places we visited, though sea days were a little breezy though usually sunny. As always, there were the usual activities organised by the spa, shops, and art gallery designed to part us with our money, plus an Apple store where prices are definilty lower than in the UK. We enjoyed spending time reading, drinking coffee, chatting to people, sitting on our balcony and taking longish walks around the ship. All very relaxing. Ports: because of DOH being quarentined, we missed Lerwick and when we got to Gerainger the next day DOH wasn’t released from the cabin until 4.30pm so we had very little time ashore, then in Bergen the next day, as it was a shuttle port and DOH was feeling unconfident about leaving the ship for any length of time we stayed on board and enjoyed a peaceful day. We’ve been to Gerainger and Bergen several times so we didn’t feel too bad about stating on board. Faeroes: we loved this visit; the islands were not at all what we’d expected. We took the ship's brief coach tour to explore the landscape which was very good and with an excellent guide. It’s a place that we’d long wanted to visit and we weren’t disappointed. Reyjkjavik: we took the ship’s Golden Circle with Lunch, which is probably "the" tour to take from Reyjkjavik. This would have been so much more enjoyable but for us tourists. Add a couple of thousand people from a mega Costa ship to around the same from the Infinity, add again all the tourists who arrive by plane, put them all on coaches that arrive in the same places at pretty much the same time and instead of an in-touch-with-Iceland experience you get multi-national ants trying to crawl over the same ground, all trying to get a place at the same viewing point to get the perfect photo to record the less than perfect moment. But, for all that, it was a very good day out, especially with our very good guide. The approach to the stunning Gullfoss waterfall was diminished by us hoards, actually queuing on the environment protecting walkways to get to the front of the barriers to 1) get to see the waterfall and 2) to attempt to take a photo whilst fending off determined ants with thump-you rucksacks strapped to their backs and forgotten about. We then had to line up to descend down the wooden staircase to the lower viewing area. We lucky Celebs were dropped off at the higher level, at the top viewing area for Gullfoss, so downhill was OK, but the poor old Costa crowd were dropped off below, with a long, lumbering climb to the top and with a number of older people really struggling with all the steps. Two-way ants on a staircase, now that made a good photo souvenir. Worth going? Yes, for the experiences of seeing where Iceland is becoming two islands, centimetre by centimetre, year on year, as the Eurasian and North American plates pull this volcanic isle apart, watching the geysers erupting with the sideshow of unsuspecting tourists standing downwind of the plume getting a warm shower, seeing the power of Gullfoss and having a very enjoyable lunch at the Geyser centre. Gerainger: we were really lucky that Celebrity had booked the new Sea Walk for us, meaning that we didn’t need to tender ashore, unlike the people on the other large ships in port with us. It was fascinating to watch the Sea Walk being attached to the ship and a novelty to walk ashore. We first visited the village of Gerainger many years ago on a very small Fred Olsen ship, the Black Prince. Then, we were the only ship in port and the village had only an hotel, a giftshop and just one or two cafes. It was so peaceful and calm. This time there was a new landing area for the tender boats and ferries, lots of new cafes and shops and hundreds and hundreds of people milling around. The scenery is still as stunning as ever, but quiet and peaceful it isn’t. Being Ill on a Cruise Ship: being diagnosed with a gastro intestinal infection on a cruise ship is an interesting experience. The Medical Centre want to see you immediately you report having a tummy problem, yet they expect you to walk down to them, thus giving you the chance to spread the virus en route. Plus this condition came on so suddenly and violently that DOH didn’t have the strength to walk and so needed a wheelchair to get him there and back which I was expected to push; DOH is very tall, I’m not. Thank goodness for a strong and willing cabin steward who was really so good about all of this. We were thankful that we had a good sized balcony cabin, so that DOH could sit on the balcony in fresh air. To be confined to an inside cabin must be a strain and make an already unenjoyable situation worse. How did DOH get this? Our hygiene routine is pretty good. We always wash, wash, wash our hands to try and keep viruses at bay, use the sanitising gel to help keep bacteria at bay, try to remember to use our knuckles for the lift buttons and to not touch the handrails on the stairs. But we are forever shocked by the behaviour of some of our fellow passengers: no hand washing after using the toilet and, when the hand gels are unsupervised, walking straight past them into the self service restaurants and for this reason we try to avoid the buffet style meals. There should be a firm rule that anyone who fails to wash their hands after using the toilet is thrown overboard; I’m sure that would help to reinforce the importance of good hygiene! And yet, with all our own anti-illness precautions, still DOH got ill. We’ve cruised more than twenty times and always been fine, so this time we were just very unlucky. There are some minor positives to this sorry tale: the medical centre didn't make a charge for their services or medication, we were allowed free pay-to-view films in the cabin until DOH was allowed out again, and and since we’ve returned home we’ve received notice of compensation in the form of a future cruise-credit voucher. There's a silver lining to every cloud! We are booked to sail again on the beautiful Eclipse in October, and we can’t wait to get back to sea, this time without incident, fingers crossed, and with the “benefit” of using the bug-compensation cruise credit voucher.   Read Less
Sail Date: June 2014
We joined this Celebrity Cruise specifically because it was going to Iceland, the fact it went to the Faroe Islands, Shetland and two ports in Norway were an added bonus. Our impression before taking the cruise was the Celebrity was a cut ... Read More
We joined this Celebrity Cruise specifically because it was going to Iceland, the fact it went to the Faroe Islands, Shetland and two ports in Norway were an added bonus. Our impression before taking the cruise was the Celebrity was a cut above P&O, Princess & Royal Caribbean. How wrong we were! Our cabin 8128 in Concierge Class was excellent and a good position and our cabin staff were excellent and had no problems with this. We chose fixed dining at the MDR and our waiter Denis and his assistant Jonathan were also excellent and we thought the food overall was good with plenty of choice and did not feel we needed to pay extra to eat in any of the speciality restaurants. We had a little issue with "Sticky Toffee Pudding" which is a local speciality dish from Cartmel not far from where we live but to be fair the Assistant MaitreD arranged for the chef to come and speak to us and the following night something much more in line with what we expected arrived - well done. Our main issue was with the serving staff in the bars around the ship, it was as though you were invisible most of the time, there were only an odd one or two staff that were happy to serve, most were guilty of passing customers by without even looking to see if anyone wanted serving, 15/20 mins to get served was not unusual. We felt as though the included drinks packages and no service charge were a hindrance to good service - maybe we were wrong but it was difficult to understand why it took so long to get served. Breakfast in the MDR for the first few days was a nightmare on the service front, complained several times but if you sat on the right-hand side of the MDR highly likely you would be waiting ages. It did improve but had moments when service was far below what you would expect. Issue with fixing safe in the cabin - took nearly two hours - completely unacceptable supposedly procedures now in place so this doesn't happen again! Wine tastings - we did a few of these and enjoyed them all. Activities - some really good talks and some not so good. Less activities than we expected. Also why do the majority of bars not start serving drinks (alcoholic or otherwise) until 4pm!!!!! Not all of us want to go to the Oceanview - we avoid it on the whole as we go on a cruise to get service not help yourself. Entertainment - we enjoyed the entertainment and although we didn't go to them, found Jon Courtenay excellent, Justino the magician was good and we enjoyed the celebrity production team, good singers and dancers and excellent shows. Tendering in port - very poor show - need to get this sorted nearly two hours to get off the ship! Overall we enjoyed the cruise, but it was no better than other cruises we have taken and Celebrity really need to look at service in bar areas - which I did highlight the Guest Relations Manager Julie - we shall see. We did receive some freebies and a discount voucher for all the complaints - I would rather have not had to complain in the first place. Cannot find Torshavn and Lerwick on the list of ports: Torshavn - small town but bear in mind all the local buses are free and you can generally do a circular trip - we did route 1 & 3. Lerwick - excellent museum and well worth the 10 min walk. Only small town but very compact and easy to get around.   Read Less
Sail Date: June 2014
How great to return from a trip w/ the feeling that my expectations were surpassed! The ship was more than comfortable,it had a quiet elegance. The staff was beyond helpful- doing all they could to make the experience special. The buffets ... Read More
How great to return from a trip w/ the feeling that my expectations were surpassed! The ship was more than comfortable,it had a quiet elegance. The staff was beyond helpful- doing all they could to make the experience special. The buffets were sumptuous w/ interesting variety& the dining room food was as good & the staff was so accommodating. Entertainment in the lounge & the theatre shows were as good as it gets. One wonders why they are not on Bdwy in NY or the East End in London. Such amazing talent! My one recommendation would be to have another day at sea b/c the tours in ports are so intensive. A day in the middle would have been nice. Talking about tours I would not recommend Busy Bus in Wales. We had a novice guide,who really didn't 'know the area & could only share what she read. She took us to an overcrowded town for lunch where b/c of the lines waiting to be served we barely had time to eat. Had the tour company been more selective it would have been a better experience. Over all After doing most of our trips w / land tours I will now think about cruising for our next adventure. Balfour680 Read Less
Sail Date: June 2014
I have had 8 cruises and my wife has had over a dozen. We cruised on the Celebrity Infinity only because it was going to our ports of interest.  Overall, I was not pleased. Although the ship was well maintained and the staff members we ... Read More
I have had 8 cruises and my wife has had over a dozen. We cruised on the Celebrity Infinity only because it was going to our ports of interest.  Overall, I was not pleased. Although the ship was well maintained and the staff members we interacted with were exceptionally nice, several going beyond the call of duty to resolve some scheduling and excursion issues, I won't do this ship again. Reason #1 to not go on this ship is the "Stars of the Infinity" and the productions. It seemed that not only had none of the lead singers ever heard the originals, their voices were totally unsuitable for the songs assigned. With the concept that more is better, the stage was often flooded with people who could not and would not sing together. If you do not have the range, do not insert falsettos into songs that never had them. I was not sure if the sound manager was trying to cover up the horrible singing with the WORST mixing ever or perhaps is a half deaf sadist. Admittedly, the orchestra and choreography were very good, but they could not save the show. Everyone I asked seemed to have the same opinion except for one couple from Canada who thought the show was good. It was their first cruise. NOTE: A Beatles tribute band that played after we visited Liverpool was the highlight of the cruise entertainment as people were dancing in the isles, verses when they used the isles to leave bad performances by the "Stars". Reason #2 to not go on this ship is dining options. Dining in the main 'open' dining room was very good and our waiters were excellent and fun. There were 4 other dining options with up-charges ranging from $15 to $35 each per seating. Every other ship I have been on had a single specialty restaurant, which we normally visit, but we would have preferred additional regular dining options. My travel group did think the buffet was well done and especially enjoyed the ice cream bar and the pizza bar. Reason #3 to not go on this ship is drink prices. We are a captive audience and I expect to pay more but $9 for a bottle of Newcastle or can of Guiness! We were sailing out of London around the Emerald Isles. My wife and I typically spend about $300+ in drinks on a 7 day cruise, but alcohol, and especially wine prices just hurt my feelings too much. We spent $27 at the bars on the ship and all the rest on shore. In context, I was buying $90 bottles of Scotch on shore so I am not a Bud Lite kind of guy. I was also not paying $6 for a liter of water to take on the excursions. Bring your own bottle. I am sure we have been spoiled by being on much bigger ships and Disney cruises. If you don't know any better, this cruse was OK. Read Less
Sail Date: June 2014
There were four adults in our party, staying in adjoining balcony staterooms (7192, 7194), in Concierge class. We all have cruised before on several other cruise lines, and so are familiar with the environment. Overall: The onboard ... Read More
There were four adults in our party, staying in adjoining balcony staterooms (7192, 7194), in Concierge class. We all have cruised before on several other cruise lines, and so are familiar with the environment. Overall: The onboard experience was a disappointment. There were too many issues that arose that should not have arisen, and when they did they were either ignored or not handled well by the ships' staff. We did not feel respected as passengers, getting the ongoing impression that our presence was an inconvenience. We would not travel with Celebrity again. Accommodation: cabins were clean and well-appointed. Their location near the stern was ideal, and we were not disturbed by external activities or engine noises. We would book such rooms again. Our room steward was helpful, but his command of English was limited to a few stock phrases. It is worthy of note that our balconies overlooked those on the deck below, resulting in less privacy for those occupants who had paid more than us for their deluxe suites. Plus, the unusual idea of having 'portholes' in the floor of the Oceanview Cafe on deck 10 was disconcerting, too, as they allowed viewing of various balconies. Food/Dining: We ate breakfast and lunch (when onboard) in the Oceanview Cafe (10th deck), and dinner in the main dining room (Trellis Restaurant). The meals were prepared well and we were satisfied. Unlike some cruises, we had no trouble finding seating in the cafe. Celebrity combines fixed dining with casual dining in the restaurant, and this caused confusion (see below). We were subjected to pressure to pay extra and dine in one of the two specialty restaurants on the ship. We declined, even when the tariff was reduced later in the cruise. Service: Service was sporadic and we had difficulty communicating with the staff due to language issues, often with regard to serving of drinks - seems some staff do not understand what a drink served neat is to be. Some of the staff went out of their way to interact, while others ignored us. An exception to this was our dining room staff who were friendly and helpful, and often amusing. Getting Ashore: Two ports demanded the use of tenders to get ashore, and our impression was that Celebrity hasn't quite figured out how to do this efficiently. For the Guernsey port of call, we gave up trying to go ashore as it was about 90 mins after we received our ticket that our number was called. At that point we were eating lunch and gave it a miss. There were no problems at ports where we were docked. Shore Excursions: we only went on one shore excursion booked through Celebrity (Cork walking tour and pub visit), planning our activities at the other stops ourselves. Our companions booked their shore excursions well in advance, but were disappointed with several. Overall, we were happy that we made our own arrangements as most ports of call were well set up with Reception Centres manned by local volunteers, designed to help visitors create their own agendas. In some cases there were free shuttles, not only to the downtown, but for a commentated tour around the local area as well. Well done, Waterford and Greenock. Formal Nights: we have no idea why these persist as the ship made no attempt to make them special. It used to be that these nights were an opportunity for the ship to put on a bit of a show in the dining room, but there was nothing like that on this cruise. Even the inevitable Baked Alaska, served on the last formal night, was nothing special - just another dessert. We weren't asked if we wanted it - it was just delivered. Entertainment: the acts booked throughout the cruise were first-rate. Two that stood out were "Beatles Celebration" (band from Liverpool) and Jack Walker who combines a phenomenal voice with a great stage presence. "The Drinks Saga": We booked through Online Cruise Vacations (recommended) and chose the "123 Go" package, from which we selected the Classic Beverage package and a shipboard credit. The drinks package was the cause of much frustration as it became obvious that most drinks were priced in such a way that one could not order them on our package. We were strongly encouraged to "upgrade" to the "Premium" package, which we did, unhappily. We felt that it was unethical of Celebrity to operate this way, and it made for a less than stellar start to our cruise experience. Dining Room confusion: we found out, to our surprise, that we were expected to line up and check in even though we had an assigned table. Apparently this is done so that tables that are not being used by the fixed dining time crowd can be made available to the casual diners. On the first occasion when we had neglected to check in, the maitre'd stopped at our table and demanded to know our room numbers. Not very friendly. On other nights it seemed it didn't matter if we checked in or not. An attempt at communication could have sorted this out. Sum Up: We had a fun time as we were determined not to let our shipboard experience be a deciding factor. The "different port every day" schedule turned out to be quite hectic, and eventually it was hard to remember what happened on which day. A final note: An indication of the emphasis that Celebrity places on customer feedback is evident in how the company handles post-cruise comments. There are no sheets to fill out, rather we were promised that we would be contacted at our email address post-cruise and invited to fill in an online version. It can be imagined how little useful feedback will be gained by this approach. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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