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6 Helpful Votes
Sail Date: June 2019
I have sailed before on Windstar, Ponant and Seabourn. From boarding in Dover( a dream of ease ) to disembarking in Copenhagen, both were effortless and lovely experiences compared to air travel these days, that I refer to as "combat ... Read More
I have sailed before on Windstar, Ponant and Seabourn. From boarding in Dover( a dream of ease ) to disembarking in Copenhagen, both were effortless and lovely experiences compared to air travel these days, that I refer to as "combat travel"! They know your name within a day or two, and the service is remarkable from all departments! They enable you to note your preferences before hand as far as the stocking of your bar and type of soft drinks you would like. Preferences for bedding conditions are all taken into consideration, which is great for us with back issues. The food that is overseen by Thomas Keller went from very good to excellent in all dining venues. The Sushi restaurant is a great lunch choice as they have very good bento boxes! They have enough dining spot choices, without having too many, that seems to lessen the food quality on other luxury cruise lines. From breakfast in my suite daily, to most of my meals in The Restaurant in the evening were terrific. An example of how great they are is how the chief chef Jes Paskins was relayed a passing comment that I love mussels. Within a few hours he appeared at my table in The Restaurant and asked when I would like them? (lunch or dinner the next day), He also asked me how I would like them prepared. He prepared them as requested in the French classic style, which then was reduced with cream. Incredible result the next evening at dinner! He is an enigma, and has a personality you won't forget! The tour director Chris Harley was great and very caring. He also is a super talented singer from the London West Inn and made my visits to their Grand Salon very memorable. All performers were not your typical seafaring talent! The bartenders, stewardesses, guest services staff are beyond professional and caring. You can feel they actually care about your welfare and comfort at all times! The entertainers in the Observation Lounge on deck 11, Rachael & Vlad are quality light jazz performers! The bartender on deck 5 Vanessen with a great personality, makes the best "sour margarita" i have had on a ship! They almost perceive what you need before you ask, which is uncanny. I have thought of cruising on other cruise lines, but this last cruise on the Ovation has "sealed the deal" for me, and I already look forward to my next booked cruise for Nov. 27th of this year for 24 days with anticipation of returning to their wonderful care! Read Less
7 Helpful Votes
Sail Date: October 2018
Chose this cruise because the itinerary was all new to us and it hit some spots on our bucket list, including Giverny, D-Day beaches, Bayeux Tapestries, and Lisbon. Embarkation was quick and easy. Had an early private excursion in ... Read More
Chose this cruise because the itinerary was all new to us and it hit some spots on our bucket list, including Giverny, D-Day beaches, Bayeux Tapestries, and Lisbon. Embarkation was quick and easy. Had an early private excursion in Lisbon and getting off the ship was very fast. For the first 24 hours, service in the Restaurant and Colonnade was slow and we got the impression that the servers and others were trying to figure out territories and responsibilities. Things seemed to improve thereafter, although we still encountered slow service in The Restaurant on occasion. Best service and food were in The Grill, but we only got in once. In The Restaurant, entrees are modest in size and so are the accompaniments. But ordering sides of vegetables or starches is easy. We ate all breakfasts and most lunches in the Colonnade and we very happy with the selection, which is so large that it can be hard to find things. Several of the employees there learned our names and made real efforts to be helpful and friendly. Saw the singers and dancers a few times. The Tim Rice show (he appears on video) was excellent while the others were fairly average. Went on three of the ship's excursions: (1) a sunny day and amazing array of flowers made for a great time at Monet's home and garden in Giverny and the guide did a good job; (2) Santiago de Compostela was an intriguing place and the guide knew her stuff and had a good sense of humor; and (3) it was a cloudy day in Porto, there was a lot of standing around and waiting, and the guide was just okay. Wanted to see both D-Day beaches and the Bayeux Tapestries, not a combination offered by Seabourn, so we got a private guide and found another couple to join us and it worked very well. Noticed that there didn't seem to be a deck with an outside walking route as long as the ship, but weather kept us inside most of the time. Went to a number of functions where officers made an appearance and then vanished, but we (and probably everyone else) did get a couple of invitations to dine with officers or entertainers and we did have dinner with the head of human resources. Met a number of Seabourn veterans who were disappointed in the service in the dining venues, as we were. Was also surprised that we were asked to provide information about birthdays and anniversaries, but when our anniversary came there was no recognition of it. We also missed Regent's included excursions, Internet access, and phone call allowance. We expect two things from cruises (and land trips): (1) to get away from the chores of cooking, cleaning, etc. and the rest of the routine and (2) to see interesting places, either on excursions or independently. We got these on this cruise, met nice people, and were treated well by the crew. Did this cruise line and this ship and crew do this so much better than others? I would say not. Would we return? Probably yes, if we found an attractive itinerary and price. Read Less
5 Helpful Votes
Sail Date: October 2018
To begin, this wasn't my first cruise, just my first Seabourn cruise. The Seabourn company makes booking, travel, embarking, etc. very easy and organized. From the second you arrive, you'll realize this is no ordinary cruise ... Read More
To begin, this wasn't my first cruise, just my first Seabourn cruise. The Seabourn company makes booking, travel, embarking, etc. very easy and organized. From the second you arrive, you'll realize this is no ordinary cruise ship. The entire staff, without exception, is friendly, polite, knowledgeable, professional, and most importantly when on a cruise, looking to pamper and attend to your needs. To put it simply, everyday, the entire staff is looking to please you. The service on this ship is excellent. I will say that this ship rivals any 5 star resort, hotel, or restaurant, except you have an ever changing view of coastlines! This is an exquisite ship, beautifully decorated, with lovely touches throughout. Our suite was spacious with a sitting area, deck, table and chairs, and was very well attended. The bathroom was quite large and mostly beautiful marble. Our room attendant kept out room well stocked with luxurious treats, drinks, and the next day's info. Our room, and the entire ship is pristine gleaming clean. "The Colonnade" serves all meals, but we mostly ate breakfast here. You can order, but the buffet quite literally has more variety than I have ever seen. "The Grill by Thomas Keller" is a first rate, wonderful choice. FYI; it's reputation is well known so make reservations before you board. There is also a wonderful poolside option with pizza, pasta, and more casual great food. Any one of the choices offers amazing food with excellent service. There's also a variety of wonderful nightly entertainment. After seeing some of the world's most beautiful cities while on various well planned amazing excursions throughout Europe, coming back to this beautiful ship every evening made for the most luxurious trip we have ever been on. If you're looking for luxury and the best service, Seabourn has perfected every detail. We can't wait to sail with "Seabourn' again! Read Less
9 Helpful Votes
Sail Date: October 2018
We have had many years of delightful sailing with Seabourn (Diamond Elite member). We have sailed exclusively with Seabourn for a decade. This time, our trip was from Dover (London) to Venice - about a month - on Ovation. The ships ... Read More
We have had many years of delightful sailing with Seabourn (Diamond Elite member). We have sailed exclusively with Seabourn for a decade. This time, our trip was from Dover (London) to Venice - about a month - on Ovation. The ships are lovely, as are the cabins. The cabin stewardess was excellent. The cruise director was excellent - but the apparent problems are far from his control. Sadly, the service throughout the remainder of the ship fell far short. The service on Seabourn has continually degraded since its office merger with Holland America. In the Restaurant and in the Colonnade, service was extremely slow. The norm to wait for coffee or a glass of juice was often 15 - 20 minutes. The staff were excellent - there were simply too few of them. The clear way to improvement in this area is to hire more staff and to train them well in the Seabourn manner. The spa is beautiful but it, too, seems understaffed. The major problem there is with scheduling. Armed with a page outlining my requests for dates and services, I was told they were unable to fulfill these requests. For guests who are aboard for two or more As for the decline in entertainment, that area, too, needs a huge overhaul. How long can two ships live on one show? The Tim Rice show is well done - but for two years now, it's the only show onboard that's been worth seeing. Seabourn no longer offers the exclusive service and the personal touches that originally made it shine, and which were the basis for Seabourn ships and cruises consistently ranking #1 in the industry. It's a sad realization, but Seabourn is no longer great; it's not even good. It has removed services, diluted service in public areas, reduced the numbers of staff (pre-dinner in the Observation Bar, it was next to impossible to get a waiter), and in general, the attitudes of the service staff have been reduced to that of the mid-range ships. For example, one morning, we were leaving the ship for an excursion and waiting for approval to debark. Three staff members were on duty in that area, and one was vocal about how badly the company treated its employees. This kind of attitude was also displayed by some staff members in the Colonnade. Two extremely large spaces on this ship and its sister ship, Encore, sit empty most of the time. The retreat (why in the world would someone PAY to sit in an area that's already available FREE?) and the beautiful deck area outside the Grill, under the Colonnade deck. We were told that Thomas Keller doesn't want his food served cold. If that is the reason, it is ridiculous. In the Mediterranean, the weather is balmy and the temperature outside is warmer than inside. The number of steps from kitchen to table is the same. Whatever the reason for this space sitting empty, it has involved very poor planning. Yes, guests could walk down all of the steps to get there from the Colonnade - but very few actually do it. The space sits empty. Whether the overall problem is lack of planning, lack of training training, hiring of so many new staff due to the two new larger ships, or to something else - is all irrelevant. Seabourn has lost its shine. No wonder its 2018 rank sank to #4 - another new low. The ports were fine, but the shore excursions, too, reveal that Seabourn is looking for a bargain - not for quality. Excellent tour guides still live in all of the ports; we didn't encounter any except on tours that we privately ordered. The ship's tours were fair - but did not begin to equal what Seabourn has offered since its inception. Too much emphasis on economy and Thomas Keller, and not enough emphasis on the guests. We will not likely return. Many other regular Seabourn guests shared their disappointment. Read Less
7 Helpful Votes
Sail Date: October 2018
We chose this cruise (22 days London to Barcelona) because the itinerary suited us and we had cruised 3 times before with Seabourn and each cruise had been better than before. This cruise did not disappoint. We spent 9 days in London ... Read More
We chose this cruise (22 days London to Barcelona) because the itinerary suited us and we had cruised 3 times before with Seabourn and each cruise had been better than before. This cruise did not disappoint. We spent 9 days in London prior to driving down through Kent to Dover, an excellent way to start a holiday. We had booked a B&B in Dover but on arrival the host was most unpleasant so we ended up staying overnight at the Best Western in Dover, best move we ever made. There were many boarding the ship who stayed here. We left the hotel for the ship at about 12:15 and arrived at the ship a bit after 12:30. If it could be, I think boarding we quicker and simpler than our past cruises. We were on the ship in no time to be treated by the cruise director Handre who was the CD on 2 of our 3 previous cruises. He would have to be up with the best (and nicest) CD's going around. As we had done on previous cruises, we went to the Colonnade Restaurant for lunch while we waited for access to our suite. About 2pm our suite was available and our luggage was already in our suite. Within 15 minutes our stewardess arrived to introduce herself and to give us a welcome glass of champagne and canapés. there is a bottle of Champagne on ice but we didn't drink it, not being big Champagne drinkers and there is so many other options for drinking on the ship. The Ship The ship is in beautiful condition as you would expect for a ship with only 6 months of sailing. But throughout the cruise, we noticed many times, the ship being washed / painted / touched up by crew. No wonder the ship is in immaculate condition. We loved the tastefully appointed furnishings (not blingy but very nicely done) and the artwork around the ship is wonderful. I had read reports about the pool area being small for the number of guests. This is probably correct if you are the type to sit around the pool all day. We do not pay this amount of money to cruise to sit around a pool, we can do that on our beaches in Australia for free. So this is not a problem for us but it may be for others. Otherwise, the ship facilities are fabulous. The Cabin We love the layout of the cabin with so much storage we have never been able to fill all the storage locations (as we do not skimp on what we take). We asked our stewardess for more hangers for the walk-in robe and by the time we came back from muster, they were there. The TV looks like about 42" and it was used to watch some of the enrichment talks, look at our account, listen to the announcements and on the 3 sea days to watch some TV. For charging phones / tablets / cameras, I usually take a power board but didn't use it on this ship as there were adequate power outlets. There is a USA, European and a USB outlet on either side of the bed as well as outlets in the sitting areas of the suite. We love the layout of the cabin and were very comfortable living there for more than 3 weeks. Our stewardess (Jeanet) was so nice, looked after our suite so well and did everything we wanted. We also got to know the stewardess down the hall (Gilcelia) and she was also very nice, and we loved chatting to or having a joke with her. Dining First cruise we mainly dined at the Colonnade in the evening but on our past three cruises the main dinning room (MDR) has been our goto in the evening. In summary, it is for us mostly Colonnade in the morning and lunch (on deck if it is not windy or cold) and the MDR in the evening. The MDR was open every day for all three meal times but we noticed very few (maybe 10) in the MDR for breakfast. Apart from maybe one or two glitches (if that), the meals were exceptional. If I didn't want an entree or I wanted 2 mains, this was not a problem. Basically, you could eat whatever you wanted from the menu. If you want something special, you can get it if it is available or they will make sure you get it in the future. We always wanted extra greens with our evening meal and always got more than we needed. We dined twice in the TK Grill, it is a beautifully appointed area but while we loved dining there, we did not find the food any better than the MDR, just different. Dalia in Seabourn Square made our Lemon and Ginger tea each morning and is wonderful. We didn't get to know Gabor who was also there as Dalia was mostly working in the morning. Mostly these teas were made from real sliced lemon and sliced ginger (not tea bags) and were so nice. This time we did not dine in the Sushi Restaurant (we loved it on our last cruise) only because we did not get around to it. We dined at the Earth and Ocean (before the cruise we thought we would be dining here every night) once on the cruise and it was ok, but we still preferred the MDR (more about the service later). Entertainment We thought the groups (changed halfway though the cruise) in The Club were fabulous, just our type of music. This was our goto place for a drink before dining. Last cruise it was the TK Grill Bar and the cruise prior, it was the Observation Lounge. We just went wherever we preferred the music. Every few days we would go to one of the other areas for a change, it was nice to have that choice. It seemed that most guests go to the Observation Lounge as it seemed to be the busiest (and while the music was nice, the music in the Club was more our taste). The Seabourn Singers (2 male and 2 female) were fabulous and we loved any of the shows where they sang. In summary, we cannot do all the activities, just cannot fit them in. So to me that means there are adequate things for us to do during a day on the ship. We met some wonderful other guests who we dined with several times (a UK couple and a US couple). We loved going to trivia, Handre (CD) and Kobus (Assistant CD) make this "special". Service The crew are a real asset to Seabourn. There was not once on this cruise where we were not well looked after and made feel special. Each time we went to either the MDR or the Colonnade, either Roxanne or Erica (not spelled that way, but that's what we called her) were so nice and welcoming, always calling us by our name. But not just them, all the crew were the same, just wonderful. From the captain (Stig Betten) to the security when getting on/off the ship and the tender operators, all the crew were so nice and friendly and when you are away from family for 6 weeks, they became our family which "made" our holiday. In the MDR we loved Brandon, Reggie, Renzo, Sithabile, Genesis and all the others (too many to mention them all). In the Colonnade, we were always well looked after by Marko, Miguel, Trajcek (I think), Savannah and many more. Each crew member made you feel special and we loved chatting to them (although that time is not much because they are so busy). In summary, there was not one crew member who did not help us to have a wonderful time. the only issue we had was with Guest Services where while they tried there best and eventually did everything we required, I could tell they were inexperienced. But because we know how things worked, it was ok but for the non-Seabourn cruiser it may have been a problem. But that was not a real inconvenience for us. Children We did not have any children on the ship this cruise. It would not have mattered anyway, we have had children on previous cruises and that has not been any problem. Although in saying that, I do not think this is the type of cruise line to take most young children (i know there are exceptions). There are cruise lines we would take our grandchildren, but this is not one of them, they would be bored most of the time. Ports We did several Seabourn excursions and these were good. The guides were very good and there seemed to be always a person from Seabourn on the bus also, to look after any guests needs. I did notice there was not as much control over how many were on each bus. Normally Seabourn only half (about) fill a bus but this time it seemed there were more on one and less on the other. This was not any issue. We worked out early on in our cruise that all day excursions were not as enjoyable as they once were. Mainly because the all day excursions are to the popular tourist sites and these were overrun with tourists (of which we were two) even in October. We subsequently canceled some all day excursions we had booked, which Seabourn refunded immediately, so no problem there. We loved just wandering around the ports or organising some of our own excursions which we did on a couple of occasions, particularly the ports when departure was 11pm (3 of the 22 were late departures) and one (Rouen, France) we stayed overnight. Many of the ports we went to we would go to again which probably means we loved most of the ports. We are gym people and went to the gym several times but not as much as we thought as we were walking 12-15k a day in each port. The gym is well equiped and we always found we could use equipment we wanted. The free classes started at 7am and while these are good, not so useful to use other than port days as we wanted to get out and about in each port. In summary, we will certainly go on another cruise and I see no reason to change lines so I am certain it will be with Seabourn. ps: While it did not really affect us (we missed Portimao and spent an extra day in Lisbon, there are worse things that can happen than this), the weather in that region at that time was not good with some rough seas and high winds. The captain and the crew are to be commended for there professionalism in communicating with guests and looking after us in a safe manner. Read Less
Seabourn Ovation Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 4.5 4.1
Entertainment 5.0 3.9
Public Rooms 5.0 4.7
Fitness Recreation 4.0 4.0
Family 3.0 4.0
Shore Excursion 4.0 3.7
Enrichment 4.0 3.9
Service 4.5 4.1
Value For Money 4.5 3.6

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