1 Helpful Vote
Sail Date: August 2019
Subject: SilverSea Cruise , Lisbon to Barcelona Unfortunately the little details were a negative. TV with a remote that has to be changed 1 channel at a time is prehistoric. 10 years past its time. also not a good list of channel ... Read More
Subject: SilverSea Cruise , Lisbon to Barcelona Unfortunately the little details were a negative. TV with a remote that has to be changed 1 channel at a time is prehistoric. 10 years past its time. also not a good list of channel offerings. 2 of 3 movie channels worked . channels 1-5 all about Silver sea. Yes they acknowledge it’s a problem. WI Fi also dated. i paid the extra $200. for premium and extra 50.00 to add 3 users. still very slow. not 21 st century. cruise advertises premium alcohol yet when we go to dinner and ask for a better wine than what is served it is an extra charge. Food was average at best. Also sorry that local fare foods were not offered. Closing invoice added $18.00 for a silver sea chosen donation. It’s not the money, It’s the fact that you added it without authorization. My first cruise and I was expecting 5 star everything. Unfortunately 3 star rating at best. The ship overall is a bit dated. Staff was hit and miss. some great, some not so accommodating. The web site pre boarding was great once logged in you could book dinners, spas, shore excursions. All this was great and easy to look at overall trip on any given day and get info and update, Problem is once you boarded this site was no longer available. said you can’t book once on board. OK but now overall schedule is gone with info. told me they know it’s a problem . Sorry. Now you must ask dress code for each day and it not only changes daily it also applies differently to each restaurant. Concierge service lacks any info for ports we stopped at. Also they were only open 2-3 hours in the am and 2-3 hours in the pm. Also not very accommodating. Overall a real disappointment for the money we paid. I in good faith could not recommend this cruise line. Read Less
3 Helpful Votes
Sail Date: July 2019
Our first Oceania Cruise was on the Marina and we were so “wowed” we booked the Sirena to sail 5 months later. We did not come back from this one overwhelmed with a sense to book the next one ASAP. First, the things that were a ... Read More
Our first Oceania Cruise was on the Marina and we were so “wowed” we booked the Sirena to sail 5 months later. We did not come back from this one overwhelmed with a sense to book the next one ASAP. First, the things that were a little less than fantastic The spa deck was very small and hard to find a seat on some days. So, the concierge upgrade was not really worth the money. The bathrooms were very tiny and, we knew going in it was a smaller ship but, if you are on the toilet with the door closed it was sideways sitting. The room stewards were not as intuitive as to what we needed. For example- on day one we had champagne in a bucket that we didn’t drink on boarding as in it was more fun after sail away. When we came back to the room to drink- the bucket was gone and the champagne on the counter. We had to call to get the bucket back. The buffet restaurant was not quick with water, tea or coffee. Most breakfasts we had to flag someone down to get us more. There was link flexibility in changing restaurant dinner times even with empty tables. The good- heck it is still a fantastic line! The food is fantastic and who doesn’t like grilled lobsters. Honestly, the best food you can have at sea. The main dining room and speciality restaurants had great service. The ship is very clean. Read Less
Sail Date: December 2018
We chose this as we wanted to try Viking Ocean and like the shorter length from Lisbon. We also never had done a holiday cruise and Viking did it right. The food, entertainment, bars and lectures were top notch. We have been on many ... Read More
We chose this as we wanted to try Viking Ocean and like the shorter length from Lisbon. We also never had done a holiday cruise and Viking did it right. The food, entertainment, bars and lectures were top notch. We have been on many cruises and this was probably the most well designed cruise-ship we have been on to date. We booked again for a colder weather cruise in New England in 2020 and are thinking of the winter Norway cruise in 2022. The food was excellent and the specialty venues were also great. We had the SS package and are wine lovers and had a wide choice of wines by the glass to order. We also got a discount on bottle purchases and enjoyed our French Champagne by the Bottle. If you are interested in cooking classes, sign up right away when you get on board as they do not advertise them in advance. Read Less
4 Helpful Votes
Sail Date: November 2018
We were traveling with a group of friends on a trip organized by a local vineyard wine club, of which we are members. This was our first European adventure and our first riverboat cruise, so we were very excited. Flying into Lisbon and ... Read More
We were traveling with a group of friends on a trip organized by a local vineyard wine club, of which we are members. This was our first European adventure and our first riverboat cruise, so we were very excited. Flying into Lisbon and having 3 days to explore the Portuguese capital city and acclimate to the time change was very well-planned. The Corinthia Hotel was outstanding and their included breakfast buffet was simply amazing. Our Uniworld hosts and tour guides were very impressive, experienced, friendly and helpful at every opportunity. Once we were transferred to Porto to board the Queen Isabel and embark on our tour of the Douro River Valley, we were once again very impressed with the ship and especially the staff members. Without exception, everyone we interacted with were overwhelmingly helpful and focused on quality guest service. Being on a small boutique cruise ship offered the opportunity to meet and interact with everyone onboard. We appreciated the personal interaction and familiarity we developed with the crew members. By the second day onboard, many were already greeting us by name! Simply amazing. Each day offered us different engaging adventures that were well-planned and enjoyable at every port of call. The onboard dining was simply outstanding and the entire dining room staff was always focused on providing great service to all guests. We also were amazed at the lounge staff, especially our favorite bartender, Alexandra. She was wonderful and by the end of the cruise, we felt as if we'd made a new friend! Ours was the final cruise of the 2018 season and we were consistently impressed with the pleasant interactions we experienced with everyone onboard and the friendly service we received, usually accompanied by a bright smile. Thanks to the entire staff and crew of the Queen Isabel for a relaxing and memorable vacation! Read Less
5 Helpful Votes
Sail Date: October 2018
Celebrating a birthday and an anniversary. We knew that Silversea would enable a trouble free voyage. Our Butler and Maid decorated our suite for the birthday/anniversary celbration with clever towel art and balloons. Our fridge was ... Read More
Celebrating a birthday and an anniversary. We knew that Silversea would enable a trouble free voyage. Our Butler and Maid decorated our suite for the birthday/anniversary celbration with clever towel art and balloons. Our fridge was constantly restocked with our favorite beverages. Our every need was cared for (including some seasickness tablets on the occasion that they were needed. The food was simply amazing with the specialty restaurant La Dame serving on eof the best meals we have ever enjoyed. While we did not take part in the entertainment at night (being early to bed folks) we did enjoy the lectures. And the Bingo. And the Trivia contests. The dining options enabled us to enjoy what we wanted when we wanted it. And when the (free) WiFi went out on deck 4 and 5 we were presented with a $300 credit. A really fine gesture for a porblem that was not foreseeable. What can I say? It is Silversea.. Read Less
3 Helpful Votes
Sail Date: September 2018
After taking the Italian peninsula cruise last year on the Azamara Quest,( from Rome to Venice) we were looking forward to another wonderful vacation. Unfortunately we were very disappointed. The ports of call along the Spanish coast ... Read More
After taking the Italian peninsula cruise last year on the Azamara Quest,( from Rome to Venice) we were looking forward to another wonderful vacation. Unfortunately we were very disappointed. The ports of call along the Spanish coast were not interesting and the ports themselves were more commercial than pleasurable with working cranes, ferry boats and warehouses in full view of the ship. The boat docked so far away from the main points of interests that it was a chore to just get to the sights. The main dining room was more often closed than open for lunch and both the food and wine was sub standard. (Evening meals were better, but not the wine selection There was not enough staff to keep things going smoothly. At Cadiz and Gilbraltar there should have been a shuttle to get passengers within walking distance of the major attractions. The cabins looked a bid worn and twice during the cruise there was rattling within the wall that kept us awake. All and all not u[ to our expectations. Read Less
2 Helpful Votes
Sail Date: September 2018
I chose this cruise because it worked with my schedule and I got a great price on it. I have cruised multiple times on both oceans and rivers, but this was the smallest ocean ship I have ever sailed on. I was a bit nervous about the ... Read More
I chose this cruise because it worked with my schedule and I got a great price on it. I have cruised multiple times on both oceans and rivers, but this was the smallest ocean ship I have ever sailed on. I was a bit nervous about the size and the possibility of waves, but it was smooth sailing the whole time. From the time we embarked until the time we disembarked, the staff did everything in their power to make our cruise great. They learned our names, drink preferences, etc. They were receptive to checking inventory for beer I asked for that was not immediately available. They room steward answered promptly when called. Cannot say enough about the great service and the bright, smiling faces of the crew. The ports of call were very interesting. I had been to Lisbon and Barcelona before, so we did not do any exploring there. Tangier, Malaga, Cartagena, Tarragona, Almeria, and Ibiza were very interesting. I did not expect the weather to be as hot as it was and consequently we could have packed extra clothes this time and would have used them. I had to wash in my sink a couple of times. The shore excursions we took from Wind Star were pretty good for the most part, but I do believe that they are rather pricey. I was able to book some private ones of my own for much less money. The food was very good. The menu could have had some other non-beef or fish options but I managed to find things to eat. The nightlife was okay - we were tired from all the walking and the heat so we didn't need anything too strenuous. The highlight was the Crew Talent show. What an amazing and talented bunch of employees the Wind Surf has. Read Less
1 Helpful Vote
Sail Date: September 2018
We enjoyed the Viking River of Gold trip but would rate this a 3.8-4.0 versus other European river cruises. Sightseeing in Lisbon and Porto was pleasant and interesting but not at the level of other major capitals. The Douro River valley ... Read More
We enjoyed the Viking River of Gold trip but would rate this a 3.8-4.0 versus other European river cruises. Sightseeing in Lisbon and Porto was pleasant and interesting but not at the level of other major capitals. The Douro River valley was delightful, scenic and quiet but devoid of sightseeing. Side trips to small towns and historic sites required lengthy bus time. Highly recommend the add-on trip to Santiago de Compostela for its historic significance and architectural beauty. Also enjoyed the visit to Salamanca. Note that Viking hotel stays were excellent. Staff and guides were top notch. As for the dining room, food and service was certainly good but not great (if you want fabulous dining take Tauck). In general I would recommend taking all the other river cruises first (Danube, Rhine, Rhone) which have superior sightseeing itineraries and save the Douro for last if you enjoy the river cruise experience. Read Less
2 Helpful Votes
Sail Date: May 2018
We have cruised with Scenic Tours before and they have always paid a lot of attention to detail. Each shore excursion is planned out to the infinite detail, but if you want to do your own thing then that is fine as well. All the cabins ... Read More
We have cruised with Scenic Tours before and they have always paid a lot of attention to detail. Each shore excursion is planned out to the infinite detail, but if you want to do your own thing then that is fine as well. All the cabins are well appointed with the majority having their own balcony. The beds are like sleeping on a cloud. The room service is of a very high standard. Every member of the crew greet you and make you feel as if you were royalty. If something is not right it is fixed immediately. The meals are abundant leaving you with the need to expand your belt. Everyone is able to dine in the specialty restaurant on the cruise. The wines match the meal being served. But if you do not want wine there is the option of having another type of drink. This is not a cruise for children as there are no activities for children. Read Less
Sail Date: November 2017
Everything was perfect. Excellent room - Penthouse Jr suite , Fantastic food, excellent crew and no crowds .You always felt welcomed by the entire staff no matter where you were on the ship. Everyone was so helpful and polite. The ... Read More
Everything was perfect. Excellent room - Penthouse Jr suite , Fantastic food, excellent crew and no crowds .You always felt welcomed by the entire staff no matter where you were on the ship. Everyone was so helpful and polite. The Penthouse suite was so comfortable and spacious with every possible amenity. The bathroom had double sinks , heated floors and towel rack. The room had two separate areas - each with it's own big flat screen TV. A spacious balcony with table and chairs and a great view. We were on the forward, starboard side of the boat on the top floor. It was extremely quite and private but yet accessible to everything. The food was first class all the way as was the wait staff. Nothing was a problem and they were always there to help through out the meal. When you asked for something specific your wish was always granted. All and All you can not do better than a Viking Ocean Cruise. We love Viking so much we just booked 2 Viking Cruises over the next year.When you are with the Best stay with the Best !!!! Read Less
Sail Date: November 2017
After sailing with Viking on their river cruises, we were excited to try their ocean cruises. The ship is FANTASTIC!!! Clean, modern and beautiful. The service is superb and the food is amazing. Our cabin was large and we enjoyed the ... Read More
After sailing with Viking on their river cruises, we were excited to try their ocean cruises. The ship is FANTASTIC!!! Clean, modern and beautiful. The service is superb and the food is amazing. Our cabin was large and we enjoyed the balcony where we ate breakfast every day. Our steward was so nice; every time we left our cabin, he would clean and organize for us. We begged him to come home with us. The pools are great and we meet many new friends. We visited Cuba and we were very happy to learn about the country; the guides were very nice and very open in our discussion. And as usual many of the excursions were included. We have reserved another cruise with Viking this fall. The advantage of cruisng with Viking is that we know in advance that it will be amazing!!! We plan to cruise with Viking once a year from now on. Read Less
1 Helpful Vote
Sail Date: November 2017
We were returning from a driving tour of Scandinavia. The timing of the cruise met our needs. Viking River Cruise experienced; looking forward to a Viking ship. The Viking Sun is a first class experience. Right sized. Lots of space. ... Read More
We were returning from a driving tour of Scandinavia. The timing of the cruise met our needs. Viking River Cruise experienced; looking forward to a Viking ship. The Viking Sun is a first class experience. Right sized. Lots of space. Area for improvement- on board booking for future sailings. After an informative one hour overview, only one representative on board, was insufficient. No email contact. Response to a hand written inquiry on a 2018 cruise from Tokyo to Vancouver was via a voicemail to our Cabin. No return voicemail available. We were advised we were ‘wait listed’. Would receive no on ship booking incentives. Oh well. That said... The overall facilities are fantastic. The Crew was well educated with experience on Regent and Celebrity where we had sailed. We continually thanked the Crew for their ever present smiles and thoughtfulness. Looking forward to our next Viking Salinger experience. Alaska? Asia? Read Less
2 Helpful Votes
Sail Date: November 2017
What I loved about this cruise and ship: *new, wonderfully laid out ship design *clean, elegant, understated ship design *comfortable accommodations with balcony *best cruise food ever (compared to 3 other cruise lines) ... Read More
What I loved about this cruise and ship: *new, wonderfully laid out ship design *clean, elegant, understated ship design *comfortable accommodations with balcony *best cruise food ever (compared to 3 other cruise lines) *Norwegian waffles! English tea! *enjoyed free amenities, including WiFi and spa facilities *wine served during lunch and dinner, no extra charge *specialty restaurants, no extra charge *beautiful library and lookout *nice stop at quaint islands of the Azores and Bermuda, no charge for excursion My husband and I took this trip after seeing multiple top reviews on the Viking ocean cruises. There were comments about the cruise lines targeting mature (and yes) sophisticated travelers, it didn’t bother us because we enjoy quiet, non-chaotic vacations. While we’ve cruised several times before, this was our first booking the flight through the cruise line. Viking chose a good airline, though in retrospect we should have planned a few extra days predeparture in Lisbon. I would highly recommend this cruise line to those who appreciate a more quiet luxury and all-inclusive value. Read Less
16 Helpful Votes
Sail Date: October 2017
Our preference is for ships of a decent size able to offer a variety of venues whilst maintaining a high level of service. We dislike smaller ships, ships within a ship, ships with specific areas reserved for specific cabin types or ... Read More
Our preference is for ships of a decent size able to offer a variety of venues whilst maintaining a high level of service. We dislike smaller ships, ships within a ship, ships with specific areas reserved for specific cabin types or titanium plus members etc, continually signing for goods and services, mandatory tipping, crowded spaces etc. We like what we have found on crystal and are beginning to think we’ve found our Goldilocks cruise line. This was our third crystal cruise (2nd on Symphony) and her first sailing after dry dock. We’ve attempted to summarise our highlights and closed by listing our favourite 5 and least favourite 5, I confess we were scraping the barrel to come up with 5 things we liked less!! An email arrived the evening before sailing to inform us that there would be a 24 hour delay leaving port, but that no ports of call would be missed and we were each to receive $150 on board credit for any inconvenience. We felt this was very fair and crystal also laid on a half day complimentary excursion for the additional day in Lisbon although we chose to do our own thing (a highly recommended visit to Sintra.) We are always late boarding so embarkation is a breeze, we then stop by the cabin and head up to the trident grill for a snack and glass of champagne. Because of the delayed departure the emergency drill was postponed to the following day which was nice as we felt more able to relax and have a look round the refreshed areas of the ship. We knew about the dry dock and expected a few glitches; we heard (from a lady in the lift ;-) that some of the deck 9 cabins were not ready and that a number of guests had been accommodated on land for the first night. We subsequently heard that those guests were well taken care of for the inconvenience. Our cabin on deck 8 was as expected although it had not been properly cleaned (several items in drawers and bits of debris on the floor) our room attendant was lovely and we felt bad for bringing these things to her attention, it appeared that someone else had made up some of her rooms. During our conversations we got the impression that the room maids have more work than before (she wasn’t complaining - we were probing) She did however provide us with excellent service throughout the cruise and the shaky start was soon forgotten. The only change in the regular cabin is the new TV and desk chair which now fits under the desk more readily than the previous chair. I had hoped to be able to order room service and check billing / menus etc. through the interactive TV but that functionality was not available on our cruise; hopefully this will change in future. We did on occasion hear the TV in the neighbouring room and whilst not an issue for us it could be if larks and owls end up as neighbours. Internet was spotty, I didn’t have too much trouble but was aware that others did and there was a mention in reflections regarding internet connectivity one day. Again I’m sure these things are all tied up in the refit and will be ironed out. In over 40 cruises across a variety of cruise lines we felt that the entertainment in terms of variety and quality was the best we have ever experienced on a cruise ship and we’re really glad we made the effort to get to most of the shows. The only thing to take the edge from this was the lack of drink service before the shows, particularly as there is no convenient bar serving the theatre. The quality and consistency of food was excellent throughout the ship, bearing in mind that the staff in the main dining room did not only have to adapt to open seating but also a new ordering system on small hand held devices. One evening, two of everything we had ordered was delivered which caused some amusement. There was a short line for dinner on the first black tie night but the wait was not significant. The team was under some pressure though they coped admirably. This was the only occasion when it was noticeable that tables are quite close, on other nights we rarely had a neighbour when seated where the tables are closely grouped together. We were also asked if we would like to join an open table, we chose not to so can’t say how this worked. Wine is now generally served by your waiter although sommeliers are on hand and delivered other drinks (ordered via the servers hand held device) The trident grill functions like clockwork, we’re always impressed by the way the main man keeps those lines short and the rest of his team in check. Sadly there were no fries or onion rings for the first few days which was good for my waistline but piled pressure on the staff as every second guest questioned “when will you have fries” something which they very obviously didn’t have the answer to. The Churrascaria was a delight with the additional opportunity to eat outdoors, it’s nice to have an informal option for those evenings when you just want something simple washed down with a nice cold beer. You have a little card labelled yes please one side and no thanks on the other for when you want the meat to continue coming or to stop. It’s not the easiest thing for the meat waiter to see and perhaps a coloured light or flag would make their life easier. Silk was another absolute pleasure and has its own evening ambience to differentiate itself. We felt the food to be authentic and thoroughly enjoyable. I have a shellfish intolerance and am a little nervous in restaurants where a fair amount of shrimp is used. The staff were wonderfully accommodating and we ended up eating there several times. Umi Uma and Prego are pretty much unchanged in appearance and food offer. What we liked best 1. The phenomenal staff, many of whom are new to crystal though you would never know it. I hate to pick out favourites when they are all so good but on this trip Sophia (waterside and bistro) and Fabio (waterside) we felt were truly brilliant. 2. The transformation of deck 11, the way in which new venues have been laid out gives each a separate and clear identity and a really nice fresh feel. 3. Entertainment was truly fantastic each and every evening and we also loved the greater use of starlight for shows than we had experienced previously 4. Food throughout the ship was outstanding 5. Our fellow passengers – we have never failed to meet wonderful passengers on Crystal and this journey was exactly the same. What we liked least 1. Lack of drink service pre-show in the theatre (especially as the nearest bar is some walk away) 2. Avenue saloon vibe was not the same this trip; we just didn’t warm to the pianist (nothing wrong with him) guess we have been spoiled previously. The plus side to this being a far less woolly head the following day. 3. Movie selection in the theatre was odd, I think we had wonder woman one day followed by Spiderman the next plus a few other oddities in the mix (again just my opinion) 4. Birthday breakfast was a bit of a damp squib, this was the first time we had been to breakfast in the restaurant and we didn’t find it decadent or particularly special, just a bit strange. 5. Although I’ve said the food was top notch throughout we still comment on the use of reformed frozen onion rings with the beautiful steak at dinner. It should be obvious from the list of things we liked least that we thoroughly enjoyed this cruise, in fact we both agreed this was our best cruise ever with the exception of our very first on P&O Canberra in 1992. (I think your first cruise will always be special) We’re struggling to find a crystal cruise to fit our travel plans for next year even though everyone on our sailing received a letter offering ($1000 per room - $500 pp On board credit) for a booking in 2018/19. The only answer is for us to change our travel plans!! Read Less
6 Helpful Votes
Sail Date: September 2017
We chose this cruise because of the itinerary, which did not disappoint, and the reviews we had read about how great the Journey looked after her face lift. We agree that the ship looked so much better than it did in 2015. The staff was ... Read More
We chose this cruise because of the itinerary, which did not disappoint, and the reviews we had read about how great the Journey looked after her face lift. We agree that the ship looked so much better than it did in 2015. The staff was still amazing and very attentive to all of our needs. The AzAmazing evening was OK, but many people couldn't see well because of the was the stage was set. If you weren't in the first three rows, it was very difficult to see the performers on the stage. Also the cocktails were minimal, poorly set up and few people knew there was food being passed until it was time to go into the show. The food on board great and every venue showed variety and well prepared choices. The drinks package is OK but Azamara upcharges for certain brands that are included in the basic package for no additional charge on Celebrity. A few more bar and lounge areas would be welcome. The cabins didn't do so well, still on the small size for a veranda cabin and please, those showers are impossible. You cannot turn around, no matter how small you are, without hitting the wall or pulling the curtain in. It shouldn't be necessary to book a suite to get adequate space. Read Less
3 Helpful Votes
Sail Date: August 2017
As longtime cruisers, we were excited to check out the Silver Muse. What could be better than a brand new ship? We were not disappointed. The ship itself is stellar--beautiful public space, smartly designed outdoor space, perfectly ... Read More
As longtime cruisers, we were excited to check out the Silver Muse. What could be better than a brand new ship? We were not disappointed. The ship itself is stellar--beautiful public space, smartly designed outdoor space, perfectly appointed cabins, great decor, etc. Because we were proactive in planning our dining way in advance, the "no main dining room" and "reservations required" policy was not really an issue for us. That said, we were shut out of the Silver Note completely (despite trying to make a reservation 120 days ahead!) and encountered many other guests who had to resort to room service or pizza because they simply could not be accommodated ANYWHERE! This is unacceptable in any scenario, but at this price point it's just flat out wrong. The upcharge is La Dame and Indochine is also offensive; the latter being really not worth it. It would have been nice to have had an "expert" on board to explain the ports in advance. The tour desk was not particularly knowledgeable or helpful with information about next stops. Additionally, how about interactive maps on the TV? We often joked with our fellow passengers, "where the heck are we?" Entertainment is "meh" at best--heavy on classical music and other stuffier options. A comedian/magician/mentalist would have been fun. Service was wonderful and well meaning. The concept of a butler, to me, is silly and outdated. As most people know Silversea (aka Silverhair) caters to an older demographic. My husband and I are "young" 58-year olds and we were BY FAR the youngest people on the ship. Read Less
4 Helpful Votes
Sail Date: July 2017
We selected this cruise based on the itinerary. We wanted to spend some time in Portugal before boarding the ship. We also appreciated the fact that the airfare was included in the cruise package. We were able to change our flight ... Read More
We selected this cruise based on the itinerary. We wanted to spend some time in Portugal before boarding the ship. We also appreciated the fact that the airfare was included in the cruise package. We were able to change our flight departure for a nominal fee to accommodate the five pre-cruise days spent in Porto and Lisbon. We were also able to fly to a different city at the end of the cruise, at no additional cost. Once on board, we thoroughly enjoyed the service and amenities offered on the Riviera. Staff was most accommodating, dining options were plentiful and shipboard activities, especially those offered through the Culinary Center, were most enjoyable. Also had the opportunity to be pampered at the Canyon Ranch Spa - delightful! We did not book our excursions through Oceania as we have had much success using the Forum through Cruise Critic. We have met wonderful people from all over the world who share our love for travel and food. These friendships have extended beyond our days on the ship - an added bonus. We do want to encourage passengers to take advantage of the specialty restaurants on board the Riviera. Unlike other cruise lines, there is no additional cost to enjoy these intimate dining experiences. We ate at all four and thoroughly enjoyed each meal. In addition, we had an amazing night celebrating our anniversary at La Reserve. Read Less
6 Helpful Votes
Sail Date: June 2017
We just disembarked from the Azamara Journey....Lisbon to Hamburg. We boarded the ship in Lisbon in an organized fashion. Registration took place in what is the Cabaret Lounge...some computer glitches...but it didn't take long at ... Read More
We just disembarked from the Azamara Journey....Lisbon to Hamburg. We boarded the ship in Lisbon in an organized fashion. Registration took place in what is the Cabaret Lounge...some computer glitches...but it didn't take long at all. CONDITION OF SHIP: My first impression upon seeing the lounge was that the furniture and ship looked worn....which is a turn-off for me. When we finally went down to our cabin, I had the same feeling that I had when I first entered the lounge....UPDATE BADLY NEEDED. The wall paper was buckling off the wall and the carpet was buckling as well...YUCK! Two days after we were on the ship, we received a note requesting that we tell them when they could fix the carpet.....they said they wanted to change it, but what they actually wanted to do was stretch it. While on the ship, they were either stretching or replacing carpet in the hallways as well. The cabin and ship are clean. Bed linens are changed often....I think every other day. I asked for a new plastic shower curtain which they replaced immediately. The common bathrooms around the ship are very clean. FOOD: FANTASTIC AND PLENTIFUL. We had purchased the 3 night dining package and had dinner two nights in the steakhouse. The chateaubriand for two was amazing. The night in the Italian restaurant was O-K. Jason, in the steakhouse, was our waiter both nights and he was fantastic! The service and food in the main dining room is quite good as well. ENTERTAINMENT: As with everything, this is also subjective. The cruise director, Eric DeGray is an extremely talented singer. I wasn't a fan of the "jokes from my grandfather" which he incorporated into his schtick. I've heard most of them before...not too original. The singers and dancers were talented and really worked very hard at their craft. The White Night party out on deck was a very special event with passengers dancing along to the fabulous 7 piece orchestra....while sailing away from Cherbourg. PERFECT NIGHT! The AZAMAZING evening was a drag for me. We went to a church on the outskirts of Amsterdam. Again, a tremendous amount of effort on the part of the staff, but I'm just not a fan of church organ music and soprano singers....painful! Leonardo is new to the ship. He is a sweet young man from Mexico who organizes trivia and kareoake....he was super friendly. CAPTAIN: Captain Johannes Tysse was very visible and friendly. He can be seen around the ship and always has time to chat with the passengers. Soon after we left Lisbon, he informed the passengers that we would be in for rough waters....and the first night was quite frightening...very rough seas. DINING AND HOUSEKEEPING STAFF: There is always "service with a smile".... Whether you request a cup of coffee or extra towels the staff could not be more accommodating. They work under very difficult conditions, trying to keep everyone happy and things running smoothly and some of the passengers can be very difficult to deal with....but they don't take it personally and do their job to the best of their ability. GOING THE EXTRA MILE: We took a trip excursion from Cherbourg to Mont San Michelle. The excursion was 9 1/2 hours. Aside from the tour guide, we had the pleasure of having Heike Berdos, the hotel director, and Alex, the dining manager on our excursion. Although it was their day off, they made sure to be available to the passengers who were in this excursion. What lovely people. EXCURSIONS: The excursions were all very good with the exception of one. The evening canal cruise in Hamburg....a four hour event .... it was awful! After circling the same port and going through some locks in the river.....we got the point! There is only so much one can say about so little. After the first two hours, the canal boat docked and 6 of us said good -by to the guide,grabbed a cab and went back to the ship....we were thrilled to be able to leave this excursion. PASSENGERS: This is not a ship for children. Most of the people on the ship were 70+. I was thinking we would not be doing much socializing on this trip but fortunately we met another couple whose company we enjoyed..and we spent a lot of time together on excursions and dining together. Meeting like-minded people and making friends on vacation is definitely a bonus....but now guarantee that it will happen. Unfortunately, there are always some passengers who leave whatever little kindness and manners they ever had, at home and are demanding and rude to the staff. This is quite bothersome to me to witness. A large number of passengers have sailed on this cruise line numerous times; some even doing back to back trips. They know the staff, the captain and the cruise director and relish the extra attention they are given for being repeat passengers. VALUE: Wine, soda, bottle water are free throughout the day. TIpping is included in price. We felt that this ship offered good value for the money. The food was some of the best I've had anywhere. Writing this review from a hotel in Hamburg as our flight leaves for home tomorrow. Looking forward to that because, "There's no place like home!" Read Less
1 Helpful Vote
Sail Date: June 2017
I did not like paying for all my excursions off the ship. Being charged additional for 2 of the 4 restaurants on board was very petty. I felt after saying all food was included was a lie. The food was excellent and so was the service. ... Read More
I did not like paying for all my excursions off the ship. Being charged additional for 2 of the 4 restaurants on board was very petty. I felt after saying all food was included was a lie. The food was excellent and so was the service. The pool was closed 2 days do to filter issues and the excersiize facility was too small. Two of the 4 machines were out of order! Not very appealing for a choice for a second cruise! I felt I was overcharged and underdelivered on my cruise package!!! I am a Colonel in a Bourbon Society in SC and the 2 Bourbon selection Jim Beam and Makers Mark were very poor A 2 star Bourbon for a 5 star cruise! You need Blantons and Woodford Reserve at a minimum! Wake up and smell the roses....we did meet 2 nice couples on board and the Artwork was excellent. You did not offer photos as a souvenir or an art show or auction.. Read Less
5 Helpful Votes
Sail Date: April 2017
We wanted to see Santiago de Compostela and were not disappointed. We were a little disappointed in the food, however; the service was outstanding. Our cabin shower had mold growing around the perimeter and was not dealt with. Our ... Read More
We wanted to see Santiago de Compostela and were not disappointed. We were a little disappointed in the food, however; the service was outstanding. Our cabin shower had mold growing around the perimeter and was not dealt with. Our excursions were excellent, notably Fatima, Lamego, Salamanca, Mateus and Favaios bakery. The scenery along the Douro river was amazing. We were delighted to have a wonderful PD group. Boris, Jens and the guides were very knowledgeable and informative. Eva did an outstanding job in Santiago. The flamenco show could be replaced with something else, perhaps some cultural events. Overall the excursions were great with one exception. The onshore guide at Fatima was less than average. She did little to inform us while on the bus to Fatima and very little when we arrived. The ship overall was good. The staff was very friendly and attentive. We will continue to use Viking as our cruise carrier of choice both river and ocean. Read Less
5 Helpful Votes
Sail Date: April 2017
This was the first cruise of a pair of b2b cruises from Lisbon to Barcelona. We did our own air, pre-cruise hotel stay in Lisbon, and transfers. Booked transfer from Pedro at Lisbon Taxis. We have used him on other trips. As usual, our ... Read More
This was the first cruise of a pair of b2b cruises from Lisbon to Barcelona. We did our own air, pre-cruise hotel stay in Lisbon, and transfers. Booked transfer from Pedro at Lisbon Taxis. We have used him on other trips. As usual, our ride was waiting for us. In Lisbon we stayed at the Bessahotel. It was fantastic. Great central location, gorgeous rooms, nice breakfast, free wifi, and great staff. They let us checkin early. They had their limo take us to the ship. The Bessahotel was excellent. Our embarkation was quick. Our cabin was ready. Cabin was a large suite with lots of good storage space. I booked this cruise for the ports. The ports were interesting. What I liked best about the ports was being able to dock close to where we wanted to be. Seville was fantastic. Unlike other ships, we were able to sail up the river into Seville. Walked off the ship and walked to the Alcazar in 10 minutes. In Malaga, we were very close to the old city. It was an easy walk into town. In some ports, there were shuttles. Some were free. In Gibralter, we paid for a shuttle. the Discovery event was in Palma at the Juan March Palace. The Palace was a beautiful house which is now a museum. The art was interesting. I especially liked the Dali prints. Local group performed dances. Wine and cheese was served. It was a pleasant way to spend an afternoon. The annoying part of the cruise was the large group of 80 sailing as part of a Tauck tour. The group seemed to take over spaces. They liked to eat in big groups, drank too much, and were quite loud. If I had known that Tauck tours had booked a large group, I would have picked another date. In spite of it, we still had a good time. Happily, we were staying on for the next cruise. The following cruise had no big groups. Second cruise was more enjoyable. Next time that I book a Windstar cruise, I will ask if there are any large groups booked. Read Less
1 Helpful Vote
Sail Date: March 2017
We so much enjoyed our previous Viking cruise, Amsterdam to Budapest, that we were eager to try a second Viking cruise. We had never been to Portugal, and we had heard others praise its beauty. Also, this was at the perfect time, because ... Read More
We so much enjoyed our previous Viking cruise, Amsterdam to Budapest, that we were eager to try a second Viking cruise. We had never been to Portugal, and we had heard others praise its beauty. Also, this was at the perfect time, because it started just after we finished a convention elsewhere in Europe. The Duoro river is beautiful. Because the ship is small, we got to know our tour guide well. The first day in Lisbon was a highlight. Another other major highlight was the very old library, where they let bats live behind the stacks because the bats eat moths that would eat the books! The ancient college in Salamanca was another highlight, with a very informative guide. The only weak spot was that because this was the first cruise of the year, the kitchen had a little trouble getting organized for dinner... sometimes ran out of a popular food, or had slower than expected service. But Viking did everything they could to remedy the problems, including hiring some extra staff after a day or two. We learned much about Portugal and its history and culture. We are big fans of Viking, and we have already signed up for another cruise next year. Read Less
2 Helpful Votes
Sail Date: December 2016
Superior ship with suites and outstanding staff. Each staff member was friendly, capable, and very helpful. The excellent food and beverages enriched the experience as did the scenery and port visits but the thing that makes Viking ... Read More
Superior ship with suites and outstanding staff. Each staff member was friendly, capable, and very helpful. The excellent food and beverages enriched the experience as did the scenery and port visits but the thing that makes Viking my river cruise of choice is the roomy, airy, modern, and light cabins and public areas. The ship accomodation and roominess was especially key in a cold weather time such as we sailed. The Chief Bar Tender was extraordinary both in his mixology skills and in his welcoming and helpful attitude. The staff recommendations of things to do and see in port were unerringly perfect and clearly based upon extensive knowledge of the port and perceptive measure of the guests! Based on this experience we have already sailed again on Viking (Douro River) and simply throw out all the other river cruise letters and circulars that we get! Viking is the TOP river cruise experience without exception. Read Less
5 Helpful Votes
Sail Date: December 2016
We had heard good reports of Viking and found that our trip was first rate. Our fellow passengers were British, American and Australian which made for some very interesting conversations over Dinner or in the lounge. We could not fault the ... Read More
We had heard good reports of Viking and found that our trip was first rate. Our fellow passengers were British, American and Australian which made for some very interesting conversations over Dinner or in the lounge. We could not fault the staff. I had the misfortune of slipping in a restaurant in Coimbra cutting my head and spraining an ankle. The Viking staff were wonderful. One of the staff came with my husband and me to the local hospital so I could be checked over and she was a great help in translating and sorting things out. I was able to rejoin the ship and we continued our trip. The hotel (ship) manager found me a walking stick so I was able to get around but all the staff were so kind to me. We enjoyed every meal on board so full marks to the chef and his team. The waiting staff were also very efficient. Our cabin was kept very clean.I am sure that as the staff were all Portuguese they took a pride in their work and in their country. Both my husband and I are Hotel School trained and have lectured in Catering Colleges so if anything we are more critical but in this case the whole package was very good. The included trips were most interesting and enjoyable.. The hotel we stayed at in Lisbon (Lisboa Tivoli) was central and very comfortable and we enjoyed a lovely Dinner and Fado in the top floor restaurant overlooking the town. Overall the whole trip was well planned and thought out. We will travel with Viking again of that there is no doubt. Read Less
2 Helpful Votes
Sail Date: December 2016
This cruise makes one stop on the second day at Madeira and then goes to Ft Lauderdale FL We spent the 9th to the 19th crossing the Atlantic. The weather was very good although overcast for part of the time. Generally the temperature ... Read More
This cruise makes one stop on the second day at Madeira and then goes to Ft Lauderdale FL We spent the 9th to the 19th crossing the Atlantic. The weather was very good although overcast for part of the time. Generally the temperature was in the 60s and 70s. A little bit bumpy the first day going west from Madeira but after than pretty smooth. Not lake quality but by n means rough. The ship and crew are marvelous. Food is just superb. Four restaurants and plenty of variety. Our cabin was very nice and good sized with a sitting area and a bed area. We were fortunate and had an outside porch area as well. The ship had several speakers who did some very interesting talks, Several by Paul Deegan, Phil Bye and Tony ( Anthony) Cooke. Paul's discussion of Everest climbs especially appealed to me but they were all very good. Staff were all extremely capable and made a point of being friendly. Watch for Johvan on the wait staff The ship only carries about 490 people so there is no sense of being in a herd. If you want a very relaxing and low key trip by water this is perfect. Once more, the food was superb Read Less

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