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16 Helpful Votes
Sail Date: October 2017
Our preference is for ships of a decent size able to offer a variety of venues whilst maintaining a high level of service. We dislike smaller ships, ships within a ship, ships with specific areas reserved for specific cabin types or ... Read More
Our preference is for ships of a decent size able to offer a variety of venues whilst maintaining a high level of service. We dislike smaller ships, ships within a ship, ships with specific areas reserved for specific cabin types or titanium plus members etc, continually signing for goods and services, mandatory tipping, crowded spaces etc. We like what we have found on crystal and are beginning to think we’ve found our Goldilocks cruise line. This was our third crystal cruise (2nd on Symphony) and her first sailing after dry dock. We’ve attempted to summarise our highlights and closed by listing our favourite 5 and least favourite 5, I confess we were scraping the barrel to come up with 5 things we liked less!! An email arrived the evening before sailing to inform us that there would be a 24 hour delay leaving port, but that no ports of call would be missed and we were each to receive $150 on board credit for any inconvenience. We felt this was very fair and crystal also laid on a half day complimentary excursion for the additional day in Lisbon although we chose to do our own thing (a highly recommended visit to Sintra.) We are always late boarding so embarkation is a breeze, we then stop by the cabin and head up to the trident grill for a snack and glass of champagne. Because of the delayed departure the emergency drill was postponed to the following day which was nice as we felt more able to relax and have a look round the refreshed areas of the ship. We knew about the dry dock and expected a few glitches; we heard (from a lady in the lift ;-) that some of the deck 9 cabins were not ready and that a number of guests had been accommodated on land for the first night. We subsequently heard that those guests were well taken care of for the inconvenience. Our cabin on deck 8 was as expected although it had not been properly cleaned (several items in drawers and bits of debris on the floor) our room attendant was lovely and we felt bad for bringing these things to her attention, it appeared that someone else had made up some of her rooms. During our conversations we got the impression that the room maids have more work than before (she wasn’t complaining - we were probing) She did however provide us with excellent service throughout the cruise and the shaky start was soon forgotten. The only change in the regular cabin is the new TV and desk chair which now fits under the desk more readily than the previous chair. I had hoped to be able to order room service and check billing / menus etc. through the interactive TV but that functionality was not available on our cruise; hopefully this will change in future. We did on occasion hear the TV in the neighbouring room and whilst not an issue for us it could be if larks and owls end up as neighbours. Internet was spotty, I didn’t have too much trouble but was aware that others did and there was a mention in reflections regarding internet connectivity one day. Again I’m sure these things are all tied up in the refit and will be ironed out. In over 40 cruises across a variety of cruise lines we felt that the entertainment in terms of variety and quality was the best we have ever experienced on a cruise ship and we’re really glad we made the effort to get to most of the shows. The only thing to take the edge from this was the lack of drink service before the shows, particularly as there is no convenient bar serving the theatre. The quality and consistency of food was excellent throughout the ship, bearing in mind that the staff in the main dining room did not only have to adapt to open seating but also a new ordering system on small hand held devices. One evening, two of everything we had ordered was delivered which caused some amusement. There was a short line for dinner on the first black tie night but the wait was not significant. The team was under some pressure though they coped admirably. This was the only occasion when it was noticeable that tables are quite close, on other nights we rarely had a neighbour when seated where the tables are closely grouped together. We were also asked if we would like to join an open table, we chose not to so can’t say how this worked. Wine is now generally served by your waiter although sommeliers are on hand and delivered other drinks (ordered via the servers hand held device) The trident grill functions like clockwork, we’re always impressed by the way the main man keeps those lines short and the rest of his team in check. Sadly there were no fries or onion rings for the first few days which was good for my waistline but piled pressure on the staff as every second guest questioned “when will you have fries” something which they very obviously didn’t have the answer to. The Churrascaria was a delight with the additional opportunity to eat outdoors, it’s nice to have an informal option for those evenings when you just want something simple washed down with a nice cold beer. You have a little card labelled yes please one side and no thanks on the other for when you want the meat to continue coming or to stop. It’s not the easiest thing for the meat waiter to see and perhaps a coloured light or flag would make their life easier. Silk was another absolute pleasure and has its own evening ambience to differentiate itself. We felt the food to be authentic and thoroughly enjoyable. I have a shellfish intolerance and am a little nervous in restaurants where a fair amount of shrimp is used. The staff were wonderfully accommodating and we ended up eating there several times. Umi Uma and Prego are pretty much unchanged in appearance and food offer. What we liked best 1. The phenomenal staff, many of whom are new to crystal though you would never know it. I hate to pick out favourites when they are all so good but on this trip Sophia (waterside and bistro) and Fabio (waterside) we felt were truly brilliant. 2. The transformation of deck 11, the way in which new venues have been laid out gives each a separate and clear identity and a really nice fresh feel. 3. Entertainment was truly fantastic each and every evening and we also loved the greater use of starlight for shows than we had experienced previously 4. Food throughout the ship was outstanding 5. Our fellow passengers – we have never failed to meet wonderful passengers on Crystal and this journey was exactly the same. What we liked least 1. Lack of drink service pre-show in the theatre (especially as the nearest bar is some walk away) 2. Avenue saloon vibe was not the same this trip; we just didn’t warm to the pianist (nothing wrong with him) guess we have been spoiled previously. The plus side to this being a far less woolly head the following day. 3. Movie selection in the theatre was odd, I think we had wonder woman one day followed by Spiderman the next plus a few other oddities in the mix (again just my opinion) 4. Birthday breakfast was a bit of a damp squib, this was the first time we had been to breakfast in the restaurant and we didn’t find it decadent or particularly special, just a bit strange. 5. Although I’ve said the food was top notch throughout we still comment on the use of reformed frozen onion rings with the beautiful steak at dinner. It should be obvious from the list of things we liked least that we thoroughly enjoyed this cruise, in fact we both agreed this was our best cruise ever with the exception of our very first on P&O Canberra in 1992. (I think your first cruise will always be special) We’re struggling to find a crystal cruise to fit our travel plans for next year even though everyone on our sailing received a letter offering ($1000 per room - $500 pp On board credit) for a booking in 2018/19. The only answer is for us to change our travel plans!! Read Less
6 Helpful Votes
Sail Date: October 2017
After doing a previous Crystal Cruise, we opted to go on Symphony. This was the first cruise after an upgrade to the ship. The ship, crew and staff were not ready. Delayed beginning and food quality varied widely. I mean not even close to ... Read More
After doing a previous Crystal Cruise, we opted to go on Symphony. This was the first cruise after an upgrade to the ship. The ship, crew and staff were not ready. Delayed beginning and food quality varied widely. I mean not even close to our other experience. (example: bone in the breakfast sausage & asked for Chicken noodle soup and got chicken broth with spaghetti noodles) The wait staff is so busy trying to figure out how to type in your food order, that there is no eye contact. Very unprofessional. A safety concern was told directly to the safety officer which was ignored. We did complain to Crystal upon are return home and after 2 months did get a response that the safety issue was addressed and fixed. Offered $500 for next cruise with too many limitations for us to use. Under new management, this cruise line has gone down substantially. Very disappointed and I would think twice about going on another Crystal Cruise. Read Less
13 Helpful Votes
Sail Date: September 2017
My husband and I have been on a couple of dozen cruises on a total of 12 lines. This Crystal cruise was outstanding in every way. In most ways it was comparable to less expensive cruises such as Oceania and Azamara, though the enrichment ... Read More
My husband and I have been on a couple of dozen cruises on a total of 12 lines. This Crystal cruise was outstanding in every way. In most ways it was comparable to less expensive cruises such as Oceania and Azamara, though the enrichment activities were far and away the best we've ever experiences. The cusine was top rate, though the specialty restaurants were, in my view,no better than the main dining room. Even top shelf liquor brands were included in the price, and service was impeccable.Gratuities and internet also were included in the price, so the high ticket was not as bad as it seemed. The ship, while beautiful, was a bit dated, but was due to go into dry dock right after our cruise. With the exception of Lisbon, Madeira and Morocco, the island ports were just so-so; but who cared? We would've been happy to never leave the sh\p! Read Less
1 Helpful Vote
Sail Date: October 2016
We take 3 crossing a year, between crystal and Seabourn.But Crystal has a better lecture program. And the Tommy Dorsey band makes it over the top. Crystal also to care of our medical needs. They were just great. The overall staff was over ... Read More
We take 3 crossing a year, between crystal and Seabourn.But Crystal has a better lecture program. And the Tommy Dorsey band makes it over the top. Crystal also to care of our medical needs. They were just great. The overall staff was over the top in all departments. We have done 15 crystal cruises and it was great to see how many crew new our names. The owns we new us best called us Mr. Steve and Mrs. Judy. The one thing that stood out was there house keeping. I dare anyone to find any dust or finger prints on the brass, You think they walk behind you. As for dinning it could not be better. I need a special diet and they prepared all my meals according to my needs. Was for the wait staff if we could take them home they would be very upset with Judy and I. Of all the cruises we have taken 100 + crystal is on top of the list. Read Less
26 Helpful Votes
Sail Date: October 2016
Comparisons are important, and a good way to paint a valid description. Crystal is considered one of the best 6 star line if you will. We've cruised with them previously which we enjoyed and can serve as an easy comparison. The ... Read More
Comparisons are important, and a good way to paint a valid description. Crystal is considered one of the best 6 star line if you will. We've cruised with them previously which we enjoyed and can serve as an easy comparison. The boarding experience in Lisbon was up a shabby ramshackle tented gangway. Not even a "Hello and welcome aboard" and certainly no welcome drink nor semblance of service . Following a pleasant check in clerk we were directed to the elevators dragging luggage. What 5 star hotel or cruiser have to been on where nobody accompanied you to the room/cabin ? That should have been the warning signal of what to expect. Don't swallow the ploy that Crystal sell the 'first night in port' as a plus for arriving pax. Not so, its another cost saver for the company calculated you lose whilst the company gains. $500 per person or more a night buys the best luxury accommodation in 5 star hotels with a wide choice of dining possiblities in any major cities departure port, instead of wasting time and money in a tiny uncomfortable cabin on board. However this cruising standard we considered; in common with many of co cruisers, was lower than the benchmarks Seaborne or Silver Sea. The Symphony is well down the scale. Claims as to being 6 star and the # 1 exclusive cruise line are wild exaggerations of the truth. Without doubt Crystal is on a major cost cutting exercise under the new management. If you are looking for luxury cruising and value for money you are advised to look elsewhere. The Symphony is tired, and badly in need of a refit. Old cheap prints do nothing to enhance the outdated furnishings in very small cabins.The overall impression is clearly of overwhelmingly sloppy management. On day 2 we attempted to speak with the Hotel Director and was told we have to make an appointment by email instead of simply calling him on his mobile or pager. Herein undoubtedly lies the root of the management problem. This is an incapability or planned device to avoid responding in a timely manner. 6 hours later and only after contacting the head office in California, did the Director respond. The only positive is the ship is immaculately clean.. Waiting crew on open decks (breakfast or lunch) mainly Philippinos have an uncontrolled tendency to be over friendly and in ones face. Failing to clear dirty dishes from table in a timely fashion because theres never a manager in sight, doesn't make their presence more appealing. 48 hours following my complaint, the matter was recitified to normal anticipated standards, proving the management had dropped standards as a norm. Sloppy as accused. Dining room waiters are very good and we have no complaints. However, again the restaurant manager is noted by his absence during service. Food is above average, but the kitchen does not excel merely good Bistro standard to be found in any major European City. . Housekeeping likewise is not paying attention to their managing, or the beds would be properly dressed instead of simply being thrown together. They do not turn beds down at night. No flowers, chocolates nor fruit nor champagne in the pokey tiny cabins. Two normal sized people cannot pass each other between the wall and the foot of the bed. Bar staff are acceptable, but here as all of the ship, in every single aspect lacks professionalism. There's not one part of the ship nor its operation I would commend as being excellent or at best equal to 4 star. Unfortunate, for it is precisely that Holy Grail which ships of this calibre strive for. Entertainment was very poor. A Transatlantic cruise needs distracting quality shows. A scheduled stop at the Azores was cancelled by the Captain, claiming a risk of Hurricane force weather conditions. This was either a figment of his imagination or more likely an economic decision driven by cost cutting. I was a professional racing yacht skipper, well able to read meteorological charts and forecast weather with the best and I saw no valid reason for this decision. In fact I was 100% correct , there was no bad weather for the day we should have docked. The CEO and her Board need to travel more, taking note of their competition. Sampling it would have them disembarking with their eyes cast down and worried for the future expectations of their shareholders. Improvement will not occur rapidly, requiring a major change from CEO and management. This particular cruise remained an unfortunate place to be, for 13 days failing our high but justifiably balanced expectations in every field. The experience will likely leave an unpleasant memory as a waste of money. This fairly ordinary form of transatlantic transport could be had at half the price and probably more enjoyable for expectations wouldn't be high. it was a relief to disembark in Miami. Detailed letters of justifiable complaint to the CEO remain unanswered 2 months later, as yet another indictment of poor management . When the CEO has not to common commercial decency to respond, nor make a offer of retribution is an indication of where the root problem lies. She couldn't care less - shareholders take note ! Watch this website for further in detail description. Finally. Take our valid advice as regular cruisers for more than 20 years, always in 5 star or better ships. You would not be doing yourself any favour by cruising Crystal. David. Read Less
1 Helpful Vote
Sail Date: October 2016
We chose this cruise because of the big band and ballroom theme and we were not disappointed. The Tommy Dorsey orchestra under the direction of Terry Myer was superb. Y husband is a retired trombone player from the Pittsburgh Symphony ... Read More
We chose this cruise because of the big band and ballroom theme and we were not disappointed. The Tommy Dorsey orchestra under the direction of Terry Myer was superb. Y husband is a retired trombone player from the Pittsburgh Symphony Orchestra, and he was thrilled to here this ensemble every night.. our veranda suite on Deck nine was wonderful. The dining experience was memorable with creative, delicious choices every evening. We were always busy. My sea days incled 2 dance classes daily, Team Trivi! And a painting class with a wonderful teacher, Patty Jones.There were also excellent lectures on board and the evening shows were top notch. We have booked 2 more Crystal voyages for 2018! The cruise line has incentives for repeat cruisers, early booking while on board and early payment in full. I had no idea that thirteen days at sea with only a stop in St Thimas could be that much fun. Read Less
11 Helpful Votes
Sail Date: October 2016
We waited a bit to write this review of our Crystal Symphony transatlantic in October in order to gain perspective and not overreact. After reading the previous post on the same cruise, we felt we also needed to provide feedback on what ... Read More
We waited a bit to write this review of our Crystal Symphony transatlantic in October in order to gain perspective and not overreact. After reading the previous post on the same cruise, we felt we also needed to provide feedback on what was, overall, a disappointing cruise. This was our 5th Crystal cruise and second transatlantic. We loved the first transatlantic and have always loved the lectures, dancing, Silk Road, Prego and the Big Band theme. We booked this cruise for relaxation, dancing, food and our experience with past Crystal cruises. Boarding in Lisbon was unorganized with no welcoming signs or agents. We found our way to registration and, after we were on the ship, found our own way to our cabin. The cabin was just as expected in size and amenities. However, there was no welcoming bottle of champagne. There was, as we had requested in the past, a fan and a top sheet on the bed. We had brought our usual duct tape to tape down the lights in the closet, which turn on every time a door is opened. We were appalled to open the refrigerator and find a moldy, half eaten canister of caviar. There were no water bottles in the cabin. We opened a dresser drawer and found a plastic bag full of a white powder. It was obvious the cabin stewardess had not been vigilant in her preparation of the cabin. This, unfortunately, continued throughout the cruise. We consistently had to ask for water, four times for Kleenex, for wine glasses, new shampoo and towels. We finally called the head of housekeeping just to get basic amenities. We asked for a bottle of Sauvignon Blanc for the cabin. We received Pinot Noir. The stewardess said they did not have Sauvignon Blanc. When we told the sommelier, he sent two bottles to the cabin. We did not ask her again. After the third day, the air conditioning in the room did not work properly. We went to the desk and put in a maintenance request. When we returned to the cabin there was a note that they had “adjusted” the vents. It made no difference. The cabin remained very warm and we were so grateful that we at least had a fan to move air. We asked two more times for repair of the a/c and no one came. We finally went to the desk again and demanded to see the hotel director. They would not let us but said they would be certain to get the a/c fixed. No one came. Finally, the second last night of the cruise, we were woken at 11 pm by someone who offered to change our cabin due to poor air conditioning. We were shocked at being called so late and declined to move cabins at that late date. This lack of maintenance is totally unacceptable and not what we have experienced in the past. We were given a table for 2 next to the waiters’ station in the dining room. We considered asking to move but really liked our waiters Nuno and Fabio who did a fantastic job in serving us. They were just exceptional. We also appreciated Roland’s extra efforts and genuine care. Julius did a nice job as sommelier and found us some lovely complementary white wines such as Sancerre and Chablis which frankly, were as good as the four bottles of wine we purchased off the proprietors list. We also loved the staff at the Trident and Lido, especially Rikki and Norman who went above and beyond in service. Food in the main dining room was for the most part very good. It was prepared as ordered and hot when it arrived. Trident Grill sandwiches were delicious. We highly anticipated our dinner at Silk Road and even made a second, fee-required, reservation because we had enjoyed it so much in the past. We do not know what happened, but our dinner there was a disaster. We were seated at a table and ignored for at least 15 minutes. We finally got menus and water. We then waited another 15 minutes to order. When the shrimp tempura arrived, it was all batter and almost no shrimp. Another guest that I spoke with later also told us they were very disappointed in the lack of shrimp in their dish. My husband’s sushi was mushy and my cod entrée was “off”, did not smell right. I could not eat it. That evening, my husband was sick with food poisoning from the sushi he had eaten at Silk Road. Luckily we had medication for food poisoning and he felt better the next day, but he was off his feet and did not eat for a day. We reported this but no one contacted us. We cancelled our second reservation at Silk Road. Prego was better, especially on our first visit. The service was good and our food, especially my lamb chops, and the beef carpaccio, were excellent. The second time, on a fee required basis, the service was slow and impersonal and the veal was overcooked and tasteless. The carpaccio and mushroom soup were as good as usual. I do not know what happened to the specialty restaurants. But they are not really “special” anymore. The staff seemed to go about the motions, but there is no enthusiasm and the menu offerings are getting old. The ship itself was very clean and the Palm Court especially looked nice. We enjoyed time in the Avenue bar, especially when Name That Tune was on. Our team won twice out of three times. I wish I could say the same for Trivia. There was a large crowd attending Trivia each day and we had a convivial team who won a few times. However, the dancers who put on Trivia gave the impression they would have preferred to be anywhere else. They had no enthusiasm and in fact, a number of the answers were totally incorrect. This resulted in a small altercation with one member of another team and the staff. And, the worst incident was the final sea day when a passenger was allowed to ask his made up questions for Trivia. It was insulting to the rest of the passengers who love Trivia to have this man flaunting “his” knowledge. The highest score was 3 correct, as he showed off his esoteric “knowledge,” and trick questions. But I guess it gave the staff responsible for Trivia time off. BAD IDEA! And one of the worst changes to Trivia and other games were the “prizes.” We do not play Trivia for the rewards, but now Crystal is giving certificates for 15% off items in the shops and the spa. The problem was the spa coupon was only good for port days – we skipped the Azores due to weather and had all sea days, and no item I wanted in the shop qualified for the coupon. Crystal should not force passengers to buy something (or give worthless certificates) in order to have a prize for Trivia. Bring back the t-shirts or don’t give anything at all. The theme of the cruise was Big Band, and the Tommy Dorsey orchestra was the main event. We have sailed with them before and they gave good performances. There was an emphasis on ballroom dancing and it is the reason many passengers book this crossing. However, this time there was a real issue with the dance instructors, Ambassador Hosts and the dancers. It is wonderful that Crystal accommodates the single lady passengers who wish to dance by having Ambassador Hosts with which to partner. In the past, they have done a marvelous job. However this time, at dance lessons morning and afternoon and in the evenings with the bands, the regular passengers were literally shoved to the side and off the dance floor. We were forced to dance in the aisles and side of the room while the Ambassadors and their alternating partners took over the floor. After about 6 nights of being pushed, shoved, and banged into, we simply gave up and went to listen to the piano player in the Crystal Cove. This also applied to the dance lessons. The morning teachers were good and took time to explain steps and practice. Then we got with our partners and practiced. However as time went on, the Ambassadors and single ladies took over the floor, edging others out. We practiced in the aisles. In the afternoon, the instructors went so fast and added so many steps that no one knew what was going on except those who were experienced dancers. And, when we asked questions of the instructors, they said they were too busy to answer. We are not new to dancing, but we truly hoped to be able to refine our steps. This did not happen. Perhaps Crystal needs to separate classes into experienced and less experienced. It would give more room on the dance floor for practice as well. The worst incident with an Ambassador Host occurred in the Lido one day when we were having lunch. One of the Hosts was eating with the Golf Instructor at the table next to us. Both of them were loudly making fun of and criticizing guests for their appearance and inabilities. It was embarrassing to hear and they should be ashamed of their attitude toward paying guests. We skipped the Azores due to “bad weather” although the seas remained calm. We therefore had 9 straight sea days to St. Thomas. The usual lineup of speakers were onboard and the speaker on the oceans and sea life was exceptional. Also the speaker on Broadway and the theater who provided singing commentary was great. However, the general’s presentation, in our opinion, contained bigoted comments with incorrect information on his slides. For example, they were not the “Mongrels”, they are the Moghuls. We can’t quite put our finger on what went wrong with this cruise. Some of the service was exceptional. Others were rote and unfeeling. The ship, although clean, seemed tired and in need of refurbishment. Basics such as maintenance of air conditioning were lacking. Front desk staff, while pleasant, did not act on requests. Officers were non-apparent. Overall it just lacked that special “Crystal feeling.” It was the first cruise we completed where we were glad to be off the ship. We reported all the problems on our survey. We have heard absolutely nothing from Crystal. Due to our issues, we cancelled the Serenity Antarctica cruise we had scheduled for February and booked with another cruise line. It is too important a cruise to take another chance on Crystal at this time. Read Less
15 Helpful Votes
Sail Date: May 2016
We travelled with friends but the ship stopped at smaller ports which gave us a chance to see some wonderful things. My review, however, is based on Crystal's claim to be a 6 star line. We normally travel on Oceania and Silversea ... Read More
We travelled with friends but the ship stopped at smaller ports which gave us a chance to see some wonderful things. My review, however, is based on Crystal's claim to be a 6 star line. We normally travel on Oceania and Silversea (and others) so our expectations were very high...and they weren't met. Except for the entertainment, which was excellent, there was nothing very special about the ship or its service. While this cruise line may have been special 10 years ago (when we first were on it), it has stood still while others improved. The decor is rather bland and a little dated. Their booking system for the dining room is too cumbersome and rather annoying. Food was good but not outstanding and 2 dinners weren't very good at all. We met frequent Crystal cruisers who were big fans --- but have never sailed with other providers. They would be surprised if they gave another top line a try. Read Less
2 Helpful Votes
Sail Date: March 2012
My partner and I have served back to back tours in Afghanistan, so we wanted to make my R & R leave extra special, given that we haven't seen each other a lot these last two years. I also didn't have a lot of time to plan ... Read More
My partner and I have served back to back tours in Afghanistan, so we wanted to make my R & R leave extra special, given that we haven't seen each other a lot these last two years. I also didn't have a lot of time to plan things, so we thought a cruise was the logical choice. We chose Crystal Cruises because I like a more formal atmosphere. In that aspect, Crystal delivered. The women always dressed stunning on the ship on formal nights -- even on some casual ones. The men were always at least in suits on formal nights, but many more wore tuxedos, which was nice. We found the following things to be especially good about the cruise: 1. The service. We can't say enough about how willing the staff were to cater to your needs and how cheerfully they did so. 2. All inclusive. We could not possible have eaten or drank anymore. And all inclusive does not give you rail drinks. It gives you pretty much anything short of Louis XVII Cognac, which they have for an upcharge. Glenlivet or Glenfiddich, though? It's on the house. 3. Food. Prego and Silk Road are always booked, yes, but both made for a special experience. Book them early, and don't expect more than one seating at each. It won't disappoint you that much, though, as the Main Dining Room fare is excellent and varies each night. 4. Friendly cruisers. We met many interesting people and shared plenty of great conversations. We didn't encounter any bias as a gay couple, at least we didn't perceive any. 5. Avenue Saloon and the Connoisseur Club. The Avenue Saloon was by far the best bar on the ship. The piano player was great. The Connoisseur Club was my favorite room on the ship. If you like cigars, it is amazing. Though I might suggest bringing your own cigars (prices were a bit high), their premium alcohol prices (30, 40 year old cognacs, etc.)were very reasonable. A couple of minor complaints, neither of which will deter us from cruising wiht Crystal again: 1. The internet. We realize that it's a cruise and there are logistical issues to getting connectivity. Perhaps these issues are so great that the charges and problems with the internet onboard are justified. But it seemed overly expensive. $50 got you two hours of internet and $200 got you 10 hours. That's pretty steep, even if you have the money to pay for it. All that aside, it didn't even work half the time. 2. Demographics. I don't know if its always this way on Crystal, but the crowd seemed very old. We expected an older demographic, but this group seemed to be 65 or even 70 plus, with a small smattering of other ages. I heard some comments from some of the older patrons to this effect that the crowd seemed older than usual, so perhaps this was an anomaly. Like I said, we had a wonderful time, but we feel the cruise could benefit from a more mixed crowd. Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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