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1 Helpful Vote
Sail Date: August 2018
We went to the Kimberleys, having embarked in Broome. We spent a few days in Broome and thoroughly enjoyed our time there. The Cabin was well appointed but somewhat small, however not really a problem The naturalists and experts on ... Read More
We went to the Kimberleys, having embarked in Broome. We spent a few days in Broome and thoroughly enjoyed our time there. The Cabin was well appointed but somewhat small, however not really a problem The naturalists and experts on the cruise were really fantastic. They were knowledgeable and friendly, and always willing to speak to passengers about their specialities The excursions ashore were really interesting, educational, extremely well organised and most enjoyable. Most of the on board lectures were very informative and interesting. The food was Ok , not so fantastic, but the crew, and stewards were excellent and professional. For coffee afficionados there is definite room for improvement. Entertainment was usually scheduled a little too late, and we would have to wait around too long after dinner. However the on board entertainers were of a high standard and we enjoyed the shows that we attended Our departure from the ship was very well organised and all went very smoothly for our group. Read Less
3 Helpful Votes
Sail Date: March 2018
We chose this cruise for its luxurious small ship experience. The ship was all the better for the French influence on the food and wine which were superb. The ship was fabulous with wonderful caring staff from Captain David Marionneau to ... Read More
We chose this cruise for its luxurious small ship experience. The ship was all the better for the French influence on the food and wine which were superb. The ship was fabulous with wonderful caring staff from Captain David Marionneau to the cabin stewards, wait staff, bar staff, housekeeping staff, reception and entertainment staff. What a trip! We boarded in Fremantle a couple of weeks into the 40 night Circumnavigation of Australia cruise which departed Sydney on 25th January and Fremantle on 8th February. Lovely cabin (315). Nice balcony, comfortable bed and adequate toilet and bathroom facilities (separate) serviced at least twice a day or on demand. Complimentary mini bar replenished daily (no wine though). If we wanted wine we needed to get it from room service. No problem. Plenty of beer, spirits and mixers along with water and soft drinks. Leaving Fremantle we sailed north to Geraldton, then on to Exmouth (glass bottomed boat experience). On to Broome, Talbot Bay for the horizontal falls. Astounding! Waterfalls everywhere- naturalists on board had not seen anything like it, nor the flows from the King George Falls. Aboriginal settlement at Yirrkala was amazing, artworks beautiful, and a performance that was exciting. On we travelled our 26 nights reducing rapidly. So many experiences - so much to see and great weather. Had no problems with the zodiacs and many people older than my 65 years managed them easily with the care and attention of the crew. Boy did we see parts of Australia I never knew existed. Other passengers were also overwhelmed by the beauty and colours of the Kimberley. This was all complimented by food (lots of high quality French inspired food but interspersed with some special lunches of Italian, Moroccan, Baltic inspired. Our bar, lounge and waiting staff knew us all by name after 24 hours, and they knew our drink preferences. Other stops at Darwin, cape york, Thursday Island, Hamilton Island and Fraser Island before heading back to Sydney where our “on board family” of 240 passengers said goodbye. A very sad time. This certainly an unforgettable cruise. So much, wonderful people, sights, eats and drinks, memories after memories, friend after friends. Thoroughly recommend the ship, it’s very professional but friendly and very happy crew and amazing entertainers. Just go, we are so glad we did. Read Less
3 Helpful Votes
Sail Date: January 2018
The highlight was the Zodiac cruises to places very rarely visited. More people climb Everest each year than visit the islands we saw. We were privileged to get close to literally thousands of birds and seals (many classified as rare and ... Read More
The highlight was the Zodiac cruises to places very rarely visited. More people climb Everest each year than visit the islands we saw. We were privileged to get close to literally thousands of birds and seals (many classified as rare and endangered). What a joy to find seals and penguins who were as interested in checking out the red penguins (humans in their Ponant supplied red parkas) as we were in looking at them! The outstanding range of colourful flora on all the islands (except the Bounty group which only support some grasses) was a joy to the eye and the megaherbs a reminder that it doesn't need to be a tropical plant to be fascinating and strange. The L'Austral is a superb cruise ship and Ponant a first class company. Food, service, cabin -- all top quality. The French touch was important. Activities were divided into those for French speakers and English speakers. I joined the French speakers with my French wife. This meant we were a group of about 40 while the other group was closer to 150. Thanks to that we had a more personal expedition and got to know our guides and fellow passengers. The cruise is very dependent on the weather. We were very lucky to have the best weather ever experienced by the ship's captain and the expedition team. Two days of all day sunshine (the Snares and the Bounty Islands). The other days were mixed (think of a typical English summer in the north such as the Lake District). The Southern Ocean was unusually calm so we suffered very little from sea-sickness and soon had our sea-legs. There are 2 restaurants. Deck 2 has a better menu and tables. Deck 6 is on the "First Class" passenger level but more like a snack bar with buffet service. We dined almost every time on Deck 2 and quickly befriended our servers. Their personal service gave us a First Class experience even though we had the economy cabins on Deck 3. Value for money was on Deck 3. Every deck higher was a couple of thousand $/EUR higher without any tangible benefit. Satellite based internet was expensive (30 EUR for 1 hour) and so slow it was essentially unusable. Perhaps because I was trying to get to a NZ based server and the satellite service was tuned to Europe (my wife and I live 6 months in NZ and 6 months in France)? Deck 3 gave us quick access to the central services of the boat - the 24 h staffed reception and the grand salon with its bar and outside deck looking over the stern. The outside deck was always a delight to get the feel of the sea and sky. All food and drink is included. This means a mini-bar with beer, spirits, juice, water (but no wine) and 2 other bars with wine, cocktails, beer (only Heineken to my dismay) and spirits. The restaurant service also provided unlimited access to the same array of drinks. Nibbles are provided (even without asking) in the bar areas. The range of food was good - always with a French touch. The standard did not really come up to the rest of our experiences on the ship. The food was never bad but was only occasionally exceptional. The breads and cheeses were well up to the high standard of French cuisine. The captain (le commandant) is soft spoken in French (his native tongue) and English (with an English accent). We looked forward to his daily bulletins with eagerness and pleasure at his insightful commentary and confidence inspiring information. The cruise director was French but communicated clearly in English. As a French speaking Englishman I found the bilingual announcements to have sometimes quite different interpretations but never really misleading. The main fault I found was the poor port service in Dunedin and Wellington. Not a fault of the cruise company. Both these cities are known for their wet and windy weather. There is no shelter for passengers or baggage during embarkation or disembarkation which can mean being at the mercy of the elements for 20 - 30 minutes at each end of the trip. Congratulations to Ponant, the ship's crew and the Expedition team for making this one of the top adventures in my life (along with running the Grand Canyon with just 2 inflatable rafts and 4 people over 3 weeks). Read Less
1 Helpful Vote
Sail Date: January 2018
These islands are possibly the least visited and unspoilt islands in the world with unique flora and fauna. They cruise visits these island positioned halfway between Australia and New Zealand and Antarctica. In the great southern ocean ... Read More
These islands are possibly the least visited and unspoilt islands in the world with unique flora and fauna. They cruise visits these island positioned halfway between Australia and New Zealand and Antarctica. In the great southern ocean The islands contain the greatest variety of penguins and the opportunity to sit on the beach and have these highly curios birds come and investigate the stranger in their midst On Macquarie hugh breeding colonies of up to 500,000 pairs can be observed plus smaller breading colonies Colony’s of elephant seal, New Zealand fur seals, New Zealand sea lions can be observed while wali g on the islands Bird life is abundant and breading colonies of various breeds of Albatros can be observed whilst on land and also from zodiacs while investigating the shore line and inlets and cliffs of the various islands. Apart from. Penguins, seals, and a great diversity of bird life the islands have their own unique forms of vegetation This all takes place with a team of highly experienced specialised experts who daily give lecture on what we can expect to see on the next days excursions ashore or from the zodiacs Ponant take you to these far away places in the luxury of their ship with fine food,fine wine and great service that makes the trip even more enjoyable Read Less
3 Helpful Votes
Sail Date: January 2017
Above all DON'T DRINK the WINE! On day one I tried the ship's wine, it was awful (to be kind.) On the second day I ordered a bottle of French Bordeaux Margaux for 125 Euros thinking I've never had a bad Margaux. I was ... Read More
Above all DON'T DRINK the WINE! On day one I tried the ship's wine, it was awful (to be kind.) On the second day I ordered a bottle of French Bordeaux Margaux for 125 Euros thinking I've never had a bad Margaux. I was wrong this was as bad as the ship's selection. For a French line this is a sin. There were higher priced wines available but based on this experience I abstained for the rest of the voyage. This cruise was part of a Tauck tour through Australia and NZ. What I was told of Tauck being a luxury tour group was wrong. It was average in reality but priced like a luxury tour. The food in the 2nd floor dining room was generally poor with limited menu items. The buffet on the 5th deck was a little better because you could pick and choose you poison. Overall for a ship "hand picked" by Tauck for luxury this was a mistake. Like others on this trip I paid dearly for this tour and I do not believe that I got what I paid for. As this was a smaller ship I did not expect many choices with entertainment and activities. This was as expected. The ship's staff were accommodating and friendly especially the ship's Master and Doctor. Read Less
2 Helpful Votes
Sail Date: December 2016
The small ship experience was the most important factor in my choice but the so called luxury experience left a lot to be desired. Service was varied and inconsistent, the food was not of the suggested standard and sometimes quite bad. I ... Read More
The small ship experience was the most important factor in my choice but the so called luxury experience left a lot to be desired. Service was varied and inconsistent, the food was not of the suggested standard and sometimes quite bad. I returned a number of meals to be replaced. Expedition activities were very good. Meals varied but meat that was of an inferior quality is not acceptable and the attitude of staff to issues of poor quality were indifferent. The Expedition staff were very good and the general style was as one would expect of a luxury ship. Cabins do have a balcony but mold in the shower is not acceptable and staff rectification of housekeeping issues is poor. The room staff were indifferent to individual needs and often had to be asked for simple services more than once. The age of the ship is beginning to show and more attention to refurbishment and ongoing maintenance is needed. Read Less
17 Helpful Votes
Sail Date: October 2016
Chosen because of itinerary - shore excursions featured in promotional materials. Ponant completed mismanaged all shore activities from arrival at airport through nearly all shore excursions. Ponant rep could not find driver and bus at ... Read More
Chosen because of itinerary - shore excursions featured in promotional materials. Ponant completed mismanaged all shore activities from arrival at airport through nearly all shore excursions. Ponant rep could not find driver and bus at Narita airport keeping us waiting more than an hour causing us to arrive at destination after dark so that we could not see the first featured garden. Most local guides spoke with such thick accents that they could not be understood. In addition, since there was no continuity of guides, many repeated information that had been given to us previously. On one day we waited more than two hours to be processed by Japanese customs because Ponant had not prepared properly for the customs agents. Further Ponant representatives made no attempt to ensure that the queue was maintained in an orderly fashion, allowing cutting in to the line. On that day we were delayed so long that we were too late to enter the Hiroshima peace memorial (another highlight of the trip missed). Further, the PA announcements could not be heard in cabins, it was necessary to open the cabin door to hear the announcements through the corridor PA systems. In addition the details of when and where it was necessary to congregate were often changed at the last minute. On a more positive note, our cabin (a suite) was excellent, although the standard veranda cabins appeared to be too small compared with either Seabourn or Crystal's similar cabins. On board service was excellent. Dining - breakfasts were outstanding, luncheon buffets generally good except for the hot entrees. Dinners suffered from poor quality of the main entrees (tenderloin anything but tender) fish seemed not to be fresh. Read Less
1 Helpful Vote
Sail Date: September 2016
i worked 40 y ago as a motorman on a ship. so for me this trip was a good review of the feeling on sea. this region "kamtschatka" was a dream a long time ago and that was the oportunity. Excellent ship ... Read More
i worked 40 y ago as a motorman on a ship. so for me this trip was a good review of the feeling on sea. this region "kamtschatka" was a dream a long time ago and that was the oportunity. Excellent ship "L'Austral". excellent service and genious guides. Very special was the viewing of the aurora borialis right the first night on board. We saw orkas, humpbukwhales, seals and many many birds as the stellersche eagle. sorry not to see the bear a step closer than 400m. securitiy reason. Also the encounter with the tuschtschuken at tymlat was very emotionaly. We appriciate this trip very much. We have bukt for the next trip to the french polinesiens island. next Oktobre 2017. Read Less
L'Austral Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.0 3.9
Entertainment 4.0 3.6
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.8
Family 3.0 3.8
Shore Excursion 4.0 4.4
Enrichment 2.0 4.1
Service 3.0 4.5
Value For Money 4.0 3.9
Rates 3.0 4.1

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