16 Helpful Votes
Sail Date: January 2019
We've been on at least fifteen cruises with a range of companies including RC, P&O, Celebrity X to name but a few but this was our first cruise on the Marella Dream. We chose this cruise as we wanted a week of mild weather ... Read More
We've been on at least fifteen cruises with a range of companies including RC, P&O, Celebrity X to name but a few but this was our first cruise on the Marella Dream. We chose this cruise as we wanted a week of mild weather without the need for a ten hour flight to the Caribbean so we opted for the colorful canaries and Morocco leaving on January 5th 2019. I have to stay we were slightly apprehensive having read some of the reviews but we were so pleasantly surprised that I feel the need to write a review, something I rarely do. The ship is spotless, the cabins and storage areas are bigger than what you find in most of the larger ships these days. The food is excellent always hot and varied with a choice of restaurants, there's a variety of enjoyable entertainment, something for everyone really. But what stands out more than anything is the excellent staff, nothing is too much trouble, always friendly and smiling. Yes, the ship is not as big or as glamorous as some of the newer ships these days but that said it lacks in nothing, it's absolutely lovely inside and has a homely feel to it which in itself can make all the difference to your holiday. If you're looking for a very nice relaxing cruise where you'll get excellent value for your money, do consider the Marella Dream, you wont be disappointed! However if you want the whistles and bells that come with the larger new ships and are happy to pay much more for that, the Marella Dream may not be for you, look elsewhere. Read Less
4 Helpful Votes
Sail Date: December 2018
The ship is a lovely place to holiday on. The food was delicious and plentiful. The staff friendly and helpful. Nothing was too much trouble. How anyone could find fault with this ship they must be used to 5* plus. The entertainment crew ... Read More
The ship is a lovely place to holiday on. The food was delicious and plentiful. The staff friendly and helpful. Nothing was too much trouble. How anyone could find fault with this ship they must be used to 5* plus. The entertainment crew were professional and the singer/comedian was very entertaining. The all you can eat buffet restaurants had lots of choices and even a chief cooking Chinese fresh for you. The all inclusive drinks package included in our price even included Prosecco. The swimming pool was freezing, it has a roof which covers over in bad weather. The jacuzzi was lovely and warm. There was just a lack of sunbeds on our day at sea which was to be expected, we had quizzes in the afternoons around the pool. There didn't seem to be any children until our ship picked up the night before we came off because it was the week before Christmas. Had a wonderful time on this ship. Read Less
10 Helpful Votes
Sail Date: June 2018
We chose this cruise mainly for the destinations. Unfortunately due to high winds we were unable to dock in Sicily and this had a knock on effect to our next trip to Sorrento as had to dock in Naples . The ship had engine trouble which ... Read More
We chose this cruise mainly for the destinations. Unfortunately due to high winds we were unable to dock in Sicily and this had a knock on effect to our next trip to Sorrento as had to dock in Naples . The ship had engine trouble which meant that we couldn’t visit Barcelona . The Tui staff were unprepared for these types of eventualities leaving us disappointed with the trip . The food was very good but the entertainment was also lacking . It’s put me off cruising for a while. We became expectant of Captain’s announcements on a daily basis and on the last but one evening of the trip there was an odd way of preparing us for yet another disappointment whereby we were encouraged to show our appreciation for the restaurant staff by waving our napkins in the air whilst they marched through and the waiters topped up our glasses. Unfortunately whilst there was merriment most of the passengers had worked out that we were getting yet another announcement and were prepared for another let down. Read Less
8 Helpful Votes
Sail Date: April 2018
As a "Cruise Virgin," I had nothing to compare the Marella Dream ship, cabin, food, entertainment or crew to. At 61 years old, I can honestly say this was the best holiday I have ever had! The choice of restaurants, food and ... Read More
As a "Cruise Virgin," I had nothing to compare the Marella Dream ship, cabin, food, entertainment or crew to. At 61 years old, I can honestly say this was the best holiday I have ever had! The choice of restaurants, food and drinks has been brilliant, the nightly evening shows stunning, and daily and night-time activities very varied providing something for everyone. All staff from the kitchen staff, bar staff, cleaning staff, entertainment staff, crew members up to the captain himself were as extremely polite, courteous, helpful and hard-working as each other, resulting in a camaraderie and sense of fun between the staff and the passengers. Having read the previous negative reviews for this cruise, I was more than a little apprehensive - but whatever caused those bad reviews has certainly been rectified. I met some amazing people, staff and passengers. My comments are repeated by my co-travelIer, who is a seasoned cruiser of 14 previous cruises, so it is not my lack of knowledge/experience of cruising which has prompted me to write this review. Thank you to all a TUI for a fabulous holiday - I'm already saving up for the next one and hope to see you soon!!!!! Read Less
2 Helpful Votes
Sail Date: March 2018
We had been on another Tui cruise with different ship last year so was hoping to the same experience how wrong we were Had to carry our own luggage on board as we had missed flight due to the bad weather. Tui staff at the airport ... Read More
We had been on another Tui cruise with different ship last year so was hoping to the same experience how wrong we were Had to carry our own luggage on board as we had missed flight due to the bad weather. Tui staff at the airport in Las Palmas were not interested in helping us get to the dock made us pay for our own taxi. We had paid for what we thought was an all inclusive drinks package, if we wanted to upgrade to the premium we would have had to pay not only for myself and parter but two under age children making an additional £400 to our holiday as were there for two weeks. The two bands on board for entertainment were very poor. I have to say the guys doing the evening broadway show put in a lot of effort well done for that. The ship is very out dated. Everything is always to pay extra for learning how to play poker to a visit to the bridge its pay pay pay more more more . I would not recommend an person with disabilities in a wheelchair for this cruise the amount of time I saw people struggling about the ship and the crew watching not helping made me very cross. The reception team seemed very rude at times . Read Less
11 Helpful Votes
Sail Date: February 2018
All in all it was a good experience and did not feel like the plague ship some reviews have mentioned (I was a tad concerned on departure). Positives All the crew were really lovely and helpful - especially our cabin steward, the ... Read More
All in all it was a good experience and did not feel like the plague ship some reviews have mentioned (I was a tad concerned on departure). Positives All the crew were really lovely and helpful - especially our cabin steward, the staff of coffee port and reception. Show performers were enthusiastic and performed well - the tribute to broadway was particularly good. The Kora-La restaurant was great, well worth the surcharge. Desserts options were always good and plentiful! Great choice of ports. Enjoyed the excursions - we took a forest hike in La Gomera and the Fire Mountain tour in Lanzarote. Embarkation and disembarkation were very smooth - even though our flight was late on the way out. Negatives Lack of choice for vegetarians, and the pizza is really bad. Lack of ethnic diversity in the show team - felt particularly awkward in the Africa show (the section on the 'cannibals' made me really uncomfortable). Would prefer a choice of flights when booking. Read Less
25 Helpful Votes
Sail Date: February 2018
We have just returned from a fantastic week on the dream, the ship is a grand old white lady . Our room was nice and clean from what I could see but I didn’t go round on my hands and knees like some of the sad critics, as I didn’t have ... Read More
We have just returned from a fantastic week on the dream, the ship is a grand old white lady . Our room was nice and clean from what I could see but I didn’t go round on my hands and knees like some of the sad critics, as I didn’t have time as we were enjoying our holiday. The food was nice and hot , we ate mainly in the mdr as we like to be waited on and the staff worked really hard to please people. We really liked the entertainment and thought they worked really hard. The ports of call were good as well and having good weather made a big difference. This ship is not as glamorous as the Discovery ships, but we still had a great time and made some new friends. At the end of the day a holiday is what you make it, if you want to go looking for faults then I’m sure you will find some, but that’s not what we went for. We really liked this ship and it’s staff and would definitely go on her again. Ps If people come up to you when you first get on and start moaning then just tell them to do one as this happened to us, sad people. Go and enjoy Read Less
23 Helpful Votes
Sail Date: February 2018
This was our first cruise and the December and January reviews were so bad we nearly cancelled. That would have been a big mistake. The general organisation including flights, transfers and daily information about ports of call was ... Read More
This was our first cruise and the December and January reviews were so bad we nearly cancelled. That would have been a big mistake. The general organisation including flights, transfers and daily information about ports of call was excellent. All the staff were helpful, polite and courteous. The ship was immaculately clean and a very high priority was given to hygiene on board. The food in the self-service restaurants was very good and there was a wide variety of choice throughout the day. We felt that he food in the Orion waiter service restaurant was not as good and rather bland, particularly the main course. There was a wide variety of activities to suit most tastes and we particularly enjoyed the shows in the Broadway Lounge. There were plenty of places on board where you could find a pleasant spot if you just wanted to relax during the day to have a coffee or cocktail. Our cabin was very nice with an excellent shower in the bathroom. We had an outside berth and we really enjoyed the view as we entered a different port each morning. The cabin staff were excellent and tidied our cabin in the morning and again before we went to bed at night. The choice of ports was good and it was just a short walk into most of the towns if you want wanted to do your own thing. We had the all inclusive package which gave us a large selection of alcoholic drinks including cocktails. The Marella Dream is about thirty years old and unlike the modern cruise ships it is still a nice looking boat. However, it is starting to look a little tired and dull in places, but it is important to stress again that the boat was kept immaculately clean throughout and this did not detract from us having a very enjoyable holiday. The weather was mixed, but we were out walking every day in shorts, with plenty sunshine and a just few showers. Read Less
3 Helpful Votes
Sail Date: January 2018
From arrival to departure the whole experience was not what we have come to expect from Marella, having previously cruised five times on Thomson/Marella cruises with good experiences. We joined the ship in Las Palmas only to find we ... Read More
From arrival to departure the whole experience was not what we have come to expect from Marella, having previously cruised five times on Thomson/Marella cruises with good experiences. We joined the ship in Las Palmas only to find we had arrived in the middle of a Norovirus outbreak! The ship was under a sanitation shutdown! Pools, jacuzzi’s and library closed! Buffet restaurants were not self-service. Tea & coffee even orange juice could not be poured without a plastic gloved hand giving assistance. We were surprised that holiday makers were still being allowed to join the ship due to the number of sick people on board and the dire health warnings issued by the Captain at every opportunity! We learned that the ship had undergone a deep clean in Tenerife the day before we arrived! This obviously did not solve the problem as this process was repeated 2 weeks when all non-disembarking passengers, us included were given a free excursion to get us off the ship! We never saw anyone cleaning the corridors other than cabin staff. We had a suite which was not always cleaned too well. It was our saving grace. We could at least stay in and have hot tea and biscuits ( bought biscuits when we went off the ship) As if the health situation was not enough to contend with, everything about the ship was poor! Our first night visit to the Lido was so bad it was our last for the cruise. We wondered what we had come to?? We ate breakfast & lunch in Sirens after that. It was better but not always good. The food was often cold & sometimes not edible! Tea & coffee often had scum on the top due to not using boiling water. I watched a waiter one day pour hot water in the orange juice at breakfast. It tasted like dishwater! Evening meal in Orions was often slow service, so much so that you could miss the Broadway show. Food was not hot & a menu for the inventive! It was the first time on a cruise we have both lost weight!! I have often gained quite a lot. AI drinks package ok but due to health reasons we were never given a drinks menu. I have never had so many versions of gin & tonic, some undrinkable! Lifts were a lottery if you were in the middle of the ship! The engineers were often working on them. Some passengers were getting really cross having to wait so long particularly if you had difficulty with the stairs. The entertainment on board was not always good as the bars turned into no-go areas due to the overly loud out of tune singing acts! The Broadway showcase team entertainment team were like a group of strangers thrown together for the night! We found the ship to be really dirty in some areas particularly the crew area on deck. There was quite a number of dirty cushions on sun beds & seats in public areas! Sorry can’t think of a nice thing that happened on the cruise, just an awful waste of money! Read Less
Sail Date: December 2017
I chose this cruise because it covered NewYears eve and my wifes 70th birthday. The best part of the cruise was the firework display provided buy Funchal, thank goodness TUI didn't have anything to do with this , other than docking in ... Read More
I chose this cruise because it covered NewYears eve and my wifes 70th birthday. The best part of the cruise was the firework display provided buy Funchal, thank goodness TUI didn't have anything to do with this , other than docking in Fuchal. The ship was in the midst of a virus issue and underwent a chlorine deep clean of all the ships plumbing in Tenerife the day before we left for home. This entailed getting nearly all the passengers off the ship and onto a complimentory tirp (10 coaches I counted). New passengers where boarding in Tenerife when the trip got back to the ship. More chaos ensued as both sets of passengers had to board through the same gangway. The next day the Captain announced to the new passengers not to believe what had been posted on social media in the UK about the virus onboard, but said it had been mostlikely been brought onboard by previous passengers on a previous. cruise. What a cheek !! Why did it take nearly two weeks to deep claen the ship!!!! Food was abismal, luke warm at best. Bacon at breakfast could have been used to tile a roof it was that hard and overcooked. I didn't fancy complaining about the food as you never now how upset the cooks can get!! Waiters where cleaning tables in the self service restaurants with spontex cloths and on sign of them using antibacterial even though the passengers were religiosly using and being prompted to use the hand sanitisers. The cabin flooded on Wdnesday night along with many more at various times throughout our week (good, sorry bad news travels fast in lifts). Hense the eventual deep clean. TUI GET RID OF THIS TUB ITS A NIGHTMARE NOT A DREAM!!! Read Less
9 Helpful Votes
Sail Date: December 2017
My wife and I usually go away for Christmas and New Year, but this time decided to take my recently widowed mother-in-law with us so as not to leave her alone over Christmas and cut our normal 2 week break down to 1 week. Previously we ... Read More
My wife and I usually go away for Christmas and New Year, but this time decided to take my recently widowed mother-in-law with us so as not to leave her alone over Christmas and cut our normal 2 week break down to 1 week. Previously we have sailed with P &O, NCL, Cunard, MSC, Fred Olsen and Costa so it was with that background this review is being made. The flight out from Gatwick was good and the embarkation process extremely smooth as we were the last flight in. Luggage to cabin in good time and the cabin was of a decent size. We were on the 5th floor, although mother was on the floor below, in the very front single cabin. Don't book the front cabins on lower decks. The noise in cabin 4003 when docking or departing is horrendous and she had to use ear plugs to try (unsuccessfully) to blockout the sound. Wishing to avoid the buffet scrum, we decided to eat in the Orion for breakfast. I ordered a cooked breakfast and when it arrived and I saw the bacon, I wasn't sure if I was on a Thomson cruise or a Timpson cruise. Cold, hard and almost inedible. We them made a decision to eat breakfast upstairs from then on. Luckily some fellow passengers tipped us off that the small self-service on the 11th floor was a better venue than the 9th floor free-for-all, so we ate our breakfasts there from then on. Dinner in the Orion was very hit and miss. The Christmas dinner had processed turkey and mother got thick slices of dark brown meat that resembled pork - no breast meat at all. We fared better than those opting for beef who complained about it being this and stringy. The irony was that in the 9th floor buffet, the turkey on offer from the carvery was excellent. The next night, she ordered the roast ham which was thick chunks of processed meat that would disgrace Wackford Squeers' establishment, whereas I had the most delicious fish in pastry. Her ham was quickly returned and sh had the fish too. The Dream is the first ship I have been on where the dining room food is the same as in the buffet, so we decided to eat in the buffet from then on where we could see what we were going to eat in advance. In fairness, we had some reasonable meals up there from then on and had an excellent meal in the Asian restaurant one evening. On Friday 29 th December, (day 6 of our cruise) the main change over day in Tenerife. We had spent the morning out. We returned at 1pm and mum took to her room as she was feeling tired and wanted to have a rest. My wifeand I went up to the buffet to have a coffee and noticed that suddenly there was a heightened level of sanitation with staff making sure that hands were sanitised and they had taken control of serving. Plastic gloves on, salt and pepper removed, guests not allowed to touch anything. Washee washee staff now present with sanitisers for the first time ensuring guests sprayed before entering the food areas. Seasoned cruisers will know the signs. This is a sure sign that there is a raised level of concern by the cruise company regarding sickness. When questioned why the level had been raised, the staff were stating that is was a precautionary measure due to customer change over. We had heard during the week that there had been cases of sickness on board which did not surprise us, as already stated we did not believe the level of preventative sanitation was very good. Unsurprisingly, an hour later, mother had gone down with sickness and diarrhoea. The written on board guidance issued advised that passengers with these symptoms should stay in their rooms so my wife and I went to the surgery, The nurse said to bring her down as the doctor had so many cases that he couldn't leave the medical centre. I won't go into all of the what happened next, but despite being advised that she should stay in her room for 24 hours and the medical centre and reception would be in contact with her during the quarantine period, the first call she got from anyone was the next morning from the cabin boy asking her to clear the cabin as we were due to disembark later that day. We went to see the doctor and the nurse said they had had so many cases that he hadn't slept properly for 3 days Reception then did a superb impression of Comical Ali, Sadam Hussein's spokesman during the Iraqui war deniying that there was a norovirus on board- just gastroenteritis. ( I invite any reader of this to look up the NHS web site under gastroenteritis and the two most common causes in adults is norovirus or food poisoning. So - take your pick, Thomson.) Just to cap this bit off, the return flight was an hour and a half late not getting into Gatwick till after 2.30 a.m. and during the wait at Las Palmas airport, I keeled over with a bout of food poisoning which thankfully cleared up sufficiently to let me fly home. Moving away from the medical issues, there were some positives. The bar staff and waiters were the best I have come across on any cruise line and the trips seemed very reasonable in comparison to other lines. The cabin steward we had on deck 10 (Iwan) was excellent. The all inclusive drinks, however, as has been said before in other reviews, does not include many premium brands. Don't for instance, order a Gin and Tonic. Order a Gordons Gin or you will get some inferior brand. The shows were all good but the volume of the singers in the shows, the Asian resident band in Medusa and sometimes the guys playing at the rear were all excessive. The two places where music was acceptable - the Explorer lounge and Tides meant that seats there were at a premium. The other "entertainment" consisted almost entirely of trivia quizzes, daily bingo and other It's a Knockout style competitions run by the animation team. Talking to other cruisers, many of them were regular Thomson cruisers. Universally they said standards had slipped over the years - 5 course dinners were now 3 course etc. General grumbles about entertainment and food, yet without exception, all regular Thomson cruisers we talked to who agreed the standards were slipping said they would sail with Thomson again and not consider another cruise line !! I can't grasp that thought process at all. To summarise, therefore, it wasn't the best of cruises to say the least and we won't be cruising Thomson or Marella again. There were some good things but, regrettably, the bad things we encountered overwhelmed these. Read Less
3 Helpful Votes
Sail Date: December 2017
Took this short pre-Christmas cruise with my husband and another couple. We booked last minute and had never been with Marella before, only P&O. Our cabin was quite roomy with plenty of storage. We had a bath and a pretty powerful ... Read More
Took this short pre-Christmas cruise with my husband and another couple. We booked last minute and had never been with Marella before, only P&O. Our cabin was quite roomy with plenty of storage. We had a bath and a pretty powerful shower. It is dated and in need of a refurb but kept exceptionally clean. We were all inclusive and paid extra to upgrade our drinks package, if you like a drink I would recommend doing this as it's very good value for money, as well as all alcoholic drinks it entitles you to go to the coffee shop for speciality coffees and water is delivered to your cabin each day. The main dining room on the 4th deck is excellent, the service was sometimes a little slow but the food was good and always hot. The buffet restaurant on the 9th deck was what you expect at a buffet, hit and miss but most meals were fine. We ate here or the buffet by the pool on deck 11 both were fine. Entertainment was fine, quizzes mostly if you didn't want to go into the theatre. we enjoyed the shows that we did see, very professional. Overall I would recommend The Dream and old ship, but friendly and clean. We will certainly travel with Marella again. Read Less
11 Helpful Votes
Sail Date: December 2017
We booked this cruise for our 36th wedding anniversary and my 65 th birthday both writhing a month or so of each other. We flew from Manchester in the snow which delayed us for an hour. The fight itself was ok apart from a very rude ... Read More
We booked this cruise for our 36th wedding anniversary and my 65 th birthday both writhing a month or so of each other. We flew from Manchester in the snow which delayed us for an hour. The fight itself was ok apart from a very rude couple sat in front of us who both insisted on reclining their seats. Myself being 6'2 and no extra legroom seats available when we booked found it very uncomfortable. Not of to a good start. The transfer was quick and the luggage arrived at our cabin quite promptly. On first impression the ship looked nice dressed for Christmas, however as the days passed there was no atmosphere on board, no christmas music which left a lot to be desired. The food was good but has been reduced to three courses only. The captain's dinner again only three courses but nothing special just the normal menu, very disappointing. The saving grace was the weather, we had checked prior to leaving the UK and expected overcast days and tain. We actually had 7 days of sunshine 21 -25 degrees which meant we were able to spend a lot of time outsude as the daytime activities were extremely poor and boring. The usual ice carving,napkin folding and best of all vegetable sculpture. My wife and I had been taking dance lessons especially for the cruise as normally there is dancing before evening meal. Not on the Dream, we found nowhere you could go for a dance. As for the on deck entertainment and in the bars the standard was animal. Performers who were unable to sing in tune and had a repertoire dating back to the 50s and earlier. If I heard tie a yellow ribbon and itsy bitsy tiny bikini more than once and nothing after the millenium. As for the show team ,well all i can say is sack the lot and start again. We thought from the standard of the performers that they had just got together and were still getting used to one another. Imagine our surprise when the cruise director told us they had auditioned last year and had been together all season. Overall impression will not sail with marella cruises again this is our 15 th thomson/tui/marella cruise and cermainly our last. Read Less
8 Helpful Votes
Sail Date: December 2015
We flew from Gatwick to Las Palmas to join the Dream on December 5th, 2015 for a 17 day cruise across the Atlantic. Embarkation onto the ship was swift and painless. As we had sailed on her before we found our own way to our cabin which ... Read More
We flew from Gatwick to Las Palmas to join the Dream on December 5th, 2015 for a 17 day cruise across the Atlantic. Embarkation onto the ship was swift and painless. As we had sailed on her before we found our own way to our cabin which was on deck 5, outside No 50187. Pleasantly surprised to find how big the cabin was, as we previously had an outside plus. It had a nice square window, a sofa and just a shower (no bath). I preferred a shower only as thought we had more room. We were very satisfied with our steward Boho who kept the cabin clean with the minimum of fuss. The ship itself was spotless, the recent refurbishment has definitely improved the ship to a much higher spec. The new bar, Waters Edge was lovely but unfortunately there was not enough seating and it got very crowded later at night. In some instances standing room only. To be honest I am not sure they could put much more seating in there as the casino merges with the room at the entrance. The other improvements on the open deck where the Lido is was also very good and gave it a much cleaner look. The sun deck with its comfortable beds is also an asset. As for the food. Breakfast as usual were spot on and had plenty of choice regardless of where you ate. The same applied to lunch and the late afternoon snacks. Which we stopped having because we were too full after to enjoy our evening meal. This we always had in the Orion, again we enjoyed it all from the brilliant service by the lovely Trudy, Samuel and Rafaelle our wine waiter to the choices on the menu, to the food itself. Okay some meals were better than others but we had lobster twice and an excellent sirloin steak plus other lovely choices. All in the price. The drinks package was fine, if you chose carefully and asked for drinks done to your taste. Entertainment as usual was very good apart from the Comedy show. The itinerary was good and nearly all the ports of call you could do independently. First time for me to the Caribbean and to be honest apart from the white sand, blue seas and stunning weather I was not impressed. I did however really enjoy the crossing itself and I am very glad I went. Of course the main asset this ship has is its wonderful, caring, funny, smiley crew. They go out of their way to make sure everything is as perfect as possible. From the efficient, funny Joan in the Medusa, Iany in Tides, Jade in Waters edge to the very funny Jeffrey (apologies for spelling) they could not be faulted. I am sorry I can not mention you all but take it as read, you were all brilliant and an asset to the company. I have only a few negatives. Where the artists play in the evening should be changed more often so that everyone has a chance to see them. The sunbed policy should be implemented properly, then everyone can get a chance to move around a bit more. The keeping of seats anywhere for any length of time for large crowds should not be allowed. I understand that friends want to sit together but sometimes these were kept for far to long, in some cases well over and hour. Not fair. Read Less
3 Helpful Votes
Sail Date: December 2015
What a great time we had on the Thomson Dream for the transatlantic cruise 'Beyond the Sunset'. We chose to embark in Gran Canaria, then enjoyed stops in La Gomera & Cape Verde before crossing the Atlantic to the Caribbean. ... Read More
What a great time we had on the Thomson Dream for the transatlantic cruise 'Beyond the Sunset'. We chose to embark in Gran Canaria, then enjoyed stops in La Gomera & Cape Verde before crossing the Atlantic to the Caribbean. I'll admit to having reservations about the 5 days at sea but 36 hours were shaved off this due to a medical emergency on bored. However the days went quickly & were enjoyable. We're not ones to join in with quizzes or games so can't comment on that - otherwise the entertainment was quite good. The food was very good; we ate breakfast (when we wanted breakfast that is) & lunch in the self service Lido. Yes it could be busy - especially on sea days. But if there's a queue go & sit down, have a drink, read another chapter of your book, etc & the queue will be gone next time you look. In the evenings we ate in the Orion - we enjoyed the smaller, rear section of the restaurant & were ably attended to by Mario & Kumar most evenings. Not forgetting Tony the wine waiter with his endless bottles of red & white wine. We always found there to be plenty of choice in the Orion & enjoyed thoroughly whatever we ate. The bars were very good; the bar staff on the whole very attentive with special mentions for Garnett & Girri up in the Lido Pool bar. The ship was a perfect size for us. On the whole we had a fantastic, memorable time. Read Less
5 Helpful Votes
Sail Date: December 2015
This was our first cruise and we wanted warm climate, good atmosphere, friendly travellers and a relaxing environment. After researching various cruise destinations, packages and value for money, Thomson Cruises came out top in all fields. ... Read More
This was our first cruise and we wanted warm climate, good atmosphere, friendly travellers and a relaxing environment. After researching various cruise destinations, packages and value for money, Thomson Cruises came out top in all fields. We then read all the feedback from other traveller's only to discover that many were return voyager's who had done several cruises on various ships and returned to the Dream for it's friendliness, professionalism, helpfulness of staff and great atmosphere. All these factors helped to convince us to do this cruise. It was the best money we ever spent on a holiday and I can't believe we never did a cruise before. Embarkation was quick and efficient. Within 6 minutes we were processed and heading to our cabin. The cabin was clean and fairly spacious, I was half expecting it to be cramped so I was pleasantly surprised. There was an information pack in our cabin with the name of who was allocated to look after our cabin during our cruise, activities for the day and the name of our next port of call. Each day you had a news letter with all the timings for activities, arrival time in port, departure time and port excursions available at your destinations. The Thomson Dream is a decent sized ship and well maintained, the crew and staff are very courteous, helpful and always cheerful. The quality of the food was excellent. The entertainment is of a professional standard and varied.. During the days at sea you are never short of activities that the staff organise, or you can just opt to laze by the pools or on the sun deck's. You can pre-book your excursion's before leaving the UK to join your cruise if you so wish, or choose to book once on board, the choice is entirely yours. Within a week of our return, we had booked our 2016 cruise on the Thomson Dream again. Read Less
Sail Date: August 2013
Left cold Cardiff to fly to Palma to pick up the Thomson Dream cruise ship. A slight delay, but this didn't put us off. Quick embarkation at port, on ship by 11.45am .Felt like coming home,same cabin on deck 10 that we have had twice ... Read More
Left cold Cardiff to fly to Palma to pick up the Thomson Dream cruise ship. A slight delay, but this didn't put us off. Quick embarkation at port, on ship by 11.45am .Felt like coming home,same cabin on deck 10 that we have had twice before. Once again all the staff were very welcoming, quite a few remembering us from the previous years, especially Wendall, Dana, Ruby and Cecile bar staff. A new cruise director Bram and entertainment team this year, still excellent, shows in Broadway theatre of west end standard. The duo Heart and Soul in the Ocean bar were very good, and a welcome return to Strum Jam, who have a very large repetoire. Weather the whole week was great, calm seas every day. Entertained 24/7, never bored. All ports of call were fab, favourites were Sorrento, Calvi and Barcelona. Would recommend the Thomson Dream to anyone that likes, entertainment whenever you want, west end shows every night, food 24/7 if that is what you like, and last but not least the amazing crew, they make your holiday special. Drinks package was very good value for money, as we booked early we paid £69.00 each, worked out our bill would have been over £200.00 each, and we are not big drinkers. Non norovirus either, all we spoke to had a fab week.   Read Less
Sail Date: August 2013
My wife and I had our first cruise and loved it... Why? Yes the destinations were great, the weather, food and drink was great but it is the staff that make this cruise. They work so hard it is unbelievable. Most do 15 hour days, are ... Read More
My wife and I had our first cruise and loved it... Why? Yes the destinations were great, the weather, food and drink was great but it is the staff that make this cruise. They work so hard it is unbelievable. Most do 15 hour days, are always smiling and are away from their families for 9/10months of the year which is really hard to do. They remembered your name, drinks, and are so friendly. The ship was spotless, the pool area, the deck, the stairs, bars and restaurants. Lots of sanitisers around and no sign of any bug or virus whilst on board. The whole operation is slick; very well organised. From our first day, receiving our luggage to the tickets for trips, request we had for extra items and leaving. Our room was cleaned twice a day and spotless. I was dismayed to hear people complaining that their water jug had only been half filled or their towel animal was not in their room! Personally a monkey made out of a towel is not going to make or break my holiday. A clean room and amazing service will, which I had, The entertainment is certainly not tacky or cheesy but professional, engaging and fun with different shows every night. We were entertained the second we turned up to get our tickets by the staff in the port.You can choose from broadway shows, classical music act, lounge music act, Luke on the piano in the Delo bar, and strum jam the band. There are numerous game shows and bingo every day. If none of that pleases you then maybe nothing will. The entertainment crew work really hard. They are young and have have a lot of energy and great voices. Luke in the piano bar is amazing. He has taught himself the piano and is very talented. He can really work an audience. We did a few duets on the last night and it was great fun. On the Thursday night some of the staff did a talent show and it was great to see them doing things they enjoy. There are some areas of the ship that is a little tired, but hardly any and most are in a corner of a ship that you dont stare at, but it is unbelievablly clean. We saw no ripped beds and all the beds we used were clean. Ernesto cleans the deck twice a day and does a grand job. We did two excursions and both were well organised. They are a little pricey but everything is done for you. We enjoyed Nice and Little Train and Villefranche was beautiful. The only thing we would change is where our cabin was. It was at the front so you felt the waves a bit. The day at sea was gale force 11 and we were sea sick. Nothing anyone could do but the staff helped my wife loads. I would recommend an outside cabin(not plus, they are only 2feet longer) in the middle of the ship. Food is great with two buffets, an A La Carte restaurant which we loved and a waiter service restaurant. Drink prices are reasonable. A cocktail with a generous amount of alcohol is 4.60 which is good compared to wine bars and bars nowadays. Beer was 3.60 which is not inflated compared to pubs and bars. We both drank well all week and spent under 300.00 We met some wonderful people onboard and would go back again in a heartbeat. A holiday is what you make of it and the crew and staff made it for us. Thank you Thomson.   Read Less
Sail Date: August 2013
We found the ship a very friendly, very clean, and there is so much to do on board you should never be bored. there is something for everyone of all ages, you do not need to dress up for dinner, but if you like to like we do, then get ... Read More
We found the ship a very friendly, very clean, and there is so much to do on board you should never be bored. there is something for everyone of all ages, you do not need to dress up for dinner, but if you like to like we do, then get glammed up for your evenings entertainment. The Resturant on deck 4 is waiter service, the waiters are just great always remembering your name, and make you feel so welcome like a special guest. The food is great too. Or if you dont like getting dressed up and want to be more relaxed the up stair deck 9 is for you, Buffet style and something for everyone. The shows this year once again where amazing, Bram the director does a great job and again you cannot fault the energy and drive of the entertainment team they were superb. We have already booked up for next year, so well done Thomson for yet another Dream Hoilday Read Less
Sail Date: May 2013
The Dream crew were very efficient when we arrived at 11.15pm and soon had us checked in and on board. We had our safety drill in the disco and by the time we got to our cabin our cases were waiting for us. Our cabin was comfortable and ... Read More
The Dream crew were very efficient when we arrived at 11.15pm and soon had us checked in and on board. We had our safety drill in the disco and by the time we got to our cabin our cases were waiting for us. Our cabin was comfortable and now as tea/coffee making equipment - a welcome addition. Not so welcome we're the changes which have been made to the AI package, lots of drinks which were included last year are now only available at a supplement. Most of the whiskeys and all canned soft drinks are now at a supplement but soft drinks are free if you ask for a glass not a can. I would now only have the package if it's discounted as we paid for more drinks this cruise. Although there have been upgrades to carpeting and deck furniture plus new seating in the Medusa lounge I don't think it is a Platinum style upgrade - most of the changes are superficial but it seems we are paying more for small changes . On the plus side, the staff are as amazing as ever. Nothing is too much trouble and requests are always met with a smile and I'm sure this has a lot to do with passengers returning to the Dream. From the cabin crew, waiters and entertainment staff each and every one deserves a mention. A special thank you to all the staff in the Ocean bar who were superb, as were the entertainment in the Ocean also. There are hygiene issues with a small number of passengers who can't seem to grasp that they should wash their hands before leaving the toilet also a number of people who think it's acceptable to pick up food from the buffet with their hands instead of the tongs provided. IT ISN'T!!! Staff in Sirens served food most days but you only had to ask for more if the portion was too small, it was always okay for me but hubby has a bigger appetite. The Jacuzzies were closed all week and both pools were closed by Friday as well because of sickness on board. To be fair, the staff never stopped cleaning particularly hand rails and lift buttons but passengers need to do their bit too. Entertainment on board was as professional as ever and if you don't like shows there's always something to do in one bar or another. All public areas looked clean at all times and were a credit to the staff. We has a force 10 gale one evening which the Captain prepared us for but how the staff managed to do their job with a smile when most of us could hardly stand was a credit to them all. This cruise had a few problems compared with past holidays but we'll still be going back in no small part due to the fantastic Dream team on board. Read Less
1 Helpful Vote
Sail Date: May 2012
This was our first ever cruise, and thought it was fantastic. Mostly down to the staff who went above and beyond expectations for the kids. First night was one not to be forgotten. Kids and adults loved the Broadway show, kids where ... Read More
This was our first ever cruise, and thought it was fantastic. Mostly down to the staff who went above and beyond expectations for the kids. First night was one not to be forgotten. Kids and adults loved the Broadway show, kids where mesmerized! Party round the main pool afterwards was great, the kids club team (Matt and Hayley) sought us out and were up dancing with the kids. All the girls from the Broadway show where there too getting involved with everyone and and having a great time with the kids too. All the waiter staff where great too, by the end of the trip I almost felt I could have left the kids to run free and they would have been look out for by the staff.. We thought the food was very good. The self serve was good, through if arrived at the wrong time their was a bit of a queue, and 10min later it was quite. The Orion restaurant with table service was very good, waiters where exceptionally friendly and the food was always good. Kids food too. Apart from Rome and Naples, the other stops where just OK (med treasures). Naples excursion was a bit disappointing, the tour guide was awful and the group too big for the cramped spaces of the old roman town. If I'm ever back, I'd buy a book and go round myself. So, a BIG thank you to all the crew on the Dream how help us have a great holiday! Read Less
2 Helpful Votes
Sail Date: May 2012
I was very dubious about going on a cruise because of all the bad press with regards to the ship that sank earlier this year however I am completely converted. I felt totally safe and as someone who also suffers from sea sickness I can ... Read More
I was very dubious about going on a cruise because of all the bad press with regards to the ship that sank earlier this year however I am completely converted. I felt totally safe and as someone who also suffers from sea sickness I can honestly say I wasn't ill once which even I couldn't believe!Anyway back to business, one of the main reasons I did want to go on a cruise is so that I had the opportunity to visit lots of different places I'd always wanted to go but wasn't sure I really wanted to take a holiday in those places in case I didn't like it as they are mainly cities. What a fantastic holiday probably one of the best I've ever had. We went on the Thompson Dream Treasures of the Mediterranean because we stopped in Naples for Pompeii and Mount Vesuvius, Civitavecchia for Rome, Villefranche for Monte Carlo (and the grand prix was on we couldn't believe our luck). These were the main stops for us and what a wonderful opportunity to see the sights I'd dreamt of seeing since I was a little girl. We did have other stops however the ones I've mentioned were definitely the highlight for us so much so that we will be going to Rome in February for a long weekend. A lot of reviews talk about the ship entertainment, food etc but they were first class and I would have to be a misery guts to complain about anything on board. Cruising for me allowed us to fulfill a dream and I will and am a converted cruiser. Looking at Egypt and the holy-land as our next trip because cruising allows you to live out a dream seeing things I never thought I would in a completely comfortable relaxing environment and meeting exiting and interesting people along the way. Can't wait to plan our next trip. Read Less
Sail Date: September 2011
As first time cruisers we went with some friends who had been on Thomson Dream last year and recommended the ship to us, so we joined them this year. We were unsure about the whole cruise experience but thoroughly enjoyed the week, the ... Read More
As first time cruisers we went with some friends who had been on Thomson Dream last year and recommended the ship to us, so we joined them this year. We were unsure about the whole cruise experience but thoroughly enjoyed the week, the staff were excellent! all very friendly and nothing was too much trouble. There was more food available than you could shake a stick at we found the Orion restaurant the best option for evening meals a great menu selection and amazing team of staff in there. Barcelona and Calvi were the highlights for us the boat docked only a few minutes walk from Barcelona's Las Ramblas couldn't have been better.   Calvi, Corsica was beautiful, small cobbled streets, local shops and you can climb up to the Citadel for panoramic views over the harbour and town. Great evening shows on board, always something to do, our Cabin was spacious and comfortable although some control over the air conditioning would have been nice and be warned that forward cabins (certainly on deck 5) suffer from noise while the ships bow thrusters are running which at 6-7 am might not suit everyone but these are minor details, all in we had a great week on Dream and would definitely go again. Read Less
Sail Date: August 2011
We travelled on the Dream last year in June, it was unfortunately for us two nightmare weeks and a total disaster. We did look at the reviews over the months ahead and saw they were improving so when a family member asked our opinion of ... Read More
We travelled on the Dream last year in June, it was unfortunately for us two nightmare weeks and a total disaster. We did look at the reviews over the months ahead and saw they were improving so when a family member asked our opinion of the ship we thought it was worth them taking a chance and cruising on it. We did not know at that time, as a surprise, they had also booked for us to go. For us, well what an unbelievable difference a year has made, so much more organised in all areas including embarkation and disembarkation (which were both quick and painless), no smells or leaks, we saw no irate cruisers queuing at the reception. There were cleaners everywhere and a completely different atmosphere. We did the Mediterranean Medley option and each port (Rapallo was substituted for Genoa), if you did not want to do an organised trip, was easy to do your own thing in. We had been to some of them before but found that in all of them, even the ports we had not visited, if you did not want to go further afield there were things to see and do in the ports themselves. Livorno has plenty of shops and Calvi is a very pretty port. We docked only minutes away from Las Rambles in Barcelona and this time visited the Fairy Cafe by the Wax Museum, it was so peaceful. There were several things to do on the ship during the day, some activity was always going on, but there were also quiet places to sit and relax if wished. The evening entertainment was very good. All the staff, as before, were brilliant but this time there was something extra. Our cabin was an outside plus, sort of midships, very good size with small settee, small table, lots of lights, dressing table with plenty of drawers, large wardrobe and also a curtained half wardrobe and underneath drawers so plenty of storage space. The bathroom had all the essentials including a small bath and double shower, with a pull out line and a hairdryer. We were below the entertainment deck and opposite the stairs that took you to this deck but we had no problem with any noise and would certainly book this cabin again. It was kept beautifully clean and tidy by Rayshid. We tried all of the non supplement eating places and found them to be good. The food in the Orion Restaurant was exceptional. As a thank you, we treated our family members to The Grill and they said that the food was lovely. We were AI and the drinks selection was extremely good, a large selection of known named spirits, different coffees, a whole selection of cocktails and loads of soft drinks. Even if you wanted something not on the AI drinks menu, most were only a small supplement. Last year we said we would never cruise on this ship again but we are so glad we returned and would certainly go again. Who knows, with a bit of luck, it might be the Caribbean next. Read Less
Sail Date: July 2011
Thomson Dream- Treasures of the Mediterranean 16-23 July- Cruise and Stay Where to begin.....one of our best holidays ever! From the outset I have to say that we had booked this 12 months in advance, to celebrate a year of special ... Read More
Thomson Dream- Treasures of the Mediterranean 16-23 July- Cruise and Stay Where to begin.....one of our best holidays ever! From the outset I have to say that we had booked this 12 months in advance, to celebrate a year of special birthdays and anniversaries in our household, so when the whole Watchdog saga began and the ship had problems in the Caribbean last winter I was close to cancelling the whole thing only for the fact that no-one else could offer us what we wanted as a whole package apart from Thomson. Only through email and face to face assurances from Thomson that everything was ok did we reluctantly pay our final balance and then sat with our fingers crossed for the next 6 weeks until leaving day was upon us! Thomson flight from Belfast on the Saturday morning, lashing rain and slight delay in take-off but still landed in Palma on time. Landed at 9.45ish, collected our cases and went looking for a Thomson rep, met a group of reps who took our parties surname, gave us a wee introductory leaflet and directed us to a waiting coach. Transfer took about 25 mins and we were met at the port by Kieran one of the entertainment team who explained the process. Picked up cases, went inside port building and were met by smiling waiters with cold water and juice. Directed to a table where we picked up our envelope containing our stickers for the cases, popped sticker on each case and then they were whisked away. Directed to our check-in desk, as we were in a balcony cabin we had priority check-in and skipped the queue a bit but in fairness there were only about 3 groups that had been ahead of us and 2/3 further check-in desks open so it wouldn't have been too long a wait. Kerrie checked us in and took our photos for our AI card and also an imprint of a debit card for any onboard spends, excursions etc. Next out through the door stopping to get our photo taken (1st of many though we managed to avoid quite a few photo opportunities!) then met at bottom of gangway by members of the Destinations Team and also staff members with hand gels to use before embarking. Top of gangway we were met by a further line of waiters, one of whom took a note of our cabin number and escorted us to the lift (I don't do lifts so this was the only time I used it in the whole week, sorry I didn't get the waiters name but I was too freaked out at being in such a slow and small lift!) Anyway when we finally got up to Deck 11 it was only a few seconds til we were at our cabin 1103. Now I know that we have nothing to compare this to but WOW it was so much better than we ever expected. Lovely bedroom with loads of drawers and tv, separate living area with 2 comfy sofas, 2 beds which folded out from the panelled wall and table and 4 chairs. Mini fridge which was fully stocked however that wasn't included in the AI so we just moved some of the drinks out and used the space to put our own water bottles into. Lovely walk in wardrobe with loads of hanging space, shelves and drawers, spacious bathroom with jacuzzi bath and powerful shower over the bath. Lots more storage space in living area and a flat screen tv also. Out to the balcony which had 2 chairs, a small table and a recliner. On checking my watch it was 11.15 so only an hour and a half had elapsed from touching down to being in our cabin. Our cabin steward Ceno then came and introduced himself, he is a wee gem and always had a smile on his face, nothing was ever too much trouble. We don't know when he ever slept because he was never too far away when you needed him and the cabin was always tidied even when you had only been out for a short while yet he was never in your way. FOOD: We got into a routine of using Sirens on Deck 11 for breakfast and lunch (if we were onboard), the Orion on Deck 4 for dinner most nights and the Lido on Deck 9 for late night pigging out! Loads of choice for breakfast from fruit, cold meats and cereals to porridge and full cooked breakfasts. We had breakfast in Orion on the last morning and it was nice to have everything handed to you but I personally preferred helping myself at breakfast time. There was an omelette and pancake station which seemed to be doing good trade but as we were rushing off the ship most mornings on excursions we didn't get a chance to sample. Lunch was a selection of salads, cold meats, hot roast of the day, vegetables, rice, pasta etc. Dinner in Lido was quite often themed based on where the ship had been that day or was going the next day plus chinese nights. Huge selection of food all beautifully presented and piping hot. Orion dining room was more formal, our first experience was on the Captains night on the Sunday (day at sea) we were invited to the second sitting, the evening consisted of meeting the Captain and having a photo taken, assembling in the Broadway Show Lounge for a glass of bubbly and canapes before the senior members of the crew were introduced to us and then the Captain made a speech. We then headed down to the Orion for a beautiful 6 course meal. On subsequent nights the menu was displayed outside the Orion mid afternoon so you could make your decision as to whether you wanted to dine there that night. There was only one night that we didn't fancy anything on the menu during the week and also the first night as we were still finding our feet but other than that we dined there every night. There was no pressure to take every course and other than the Captains night there was no requirement to be formally dressed, shirt and trousers was fine for men and dresses for women. Even the Captains night was lovely with a mix of tuxedos and suits on display. DRINK: Large selection of drinks available, as we were on AI there was a huge part of the bar menu which had no supplements, anything with a supplement was clearly marked and the waiters and bar staff told you when ordering if there was a further charge( that happened to me- ordered a cocktail with a supplement one day which had been the Cocktail of the day the day before and had had no supplement- hence my bar bill for the week was £1.15 :( ) ENTERTAINMENT:The showteam were fantastic, Cruise director Paul Fisher and Assistant Cruise Director Paul Evans have got a brilliant team together who could turn their hands to most things. From operatic numbers to Glee their voices are amazing and they have endless energy. Comedian Taffy Spencer was onboard that week, he was very funny also and seemed to go down well. Entertainments team ran quizzes and competitions both day and night though we didn't see much of the daytime entertainment due to being on excursions. EXCURSIONS: Trapani - went on olive tasting trip - disappointed with this trip as it was advertised as a scenic drive but we only seemed to go a couple of miles out of Trapani and didn't actusally see much scenery, having said that lunch was included in the trip with wine so it was maybe as well we didn't go too far! Naples - Sorrento and Pompeii, brilliant trip, v hot day and would need more time in both venues but it was lovely as a taster for both. Guide lost some members of our party, didn't instill much faith in us. Civitavecchia - Rome, we did the Roma Express (Train) into Rome, although expensive it was a wonderful day for us and we had excellent guides in Daniele and Solomon who had a wealth of knowledge between them and we felt very safe all through the day, lunch was included in this trip in a lovely little restaurant just off Piazza Navona before going to the Vatican. Ajaccio-didn't do a trip today but just spent morning on ship and went into town in afternoon for a short while to do some shopping. Palamos - Did the Barcelona transfer and when we got to Barcelona we bought HO-HO tickets and did the tour ourselves, it was lovely to give us a wee taster of the city and the buses all had commentary throughout. Cruise news delivered to your cabin every night letting you know what was going on the next day. Destination Services had maps and information sheets of each port available if you were not doing an organised excursion. Trips were very expensive but I wouldn't have felt comfortable going on my own as it was our first time to all the ports. DOWNSIDES: We felt some movement on 3 nights but it was nothing I couldn't cope with and I was dreading that as I'm not a good traveller. The first night that we felt movement was the Tuesday and we mentioned it to Ceno the next day and said it was nothing! I think we were more prone to it being at the top of the ship as the people on lower decks felt nothing at all. The front of the promenade deck was closed off so no-one went round there in high winds but it wasn't totally closed off. I wore seabands and they were enough to keep me settled even on the coach trips. There was a very faint whiff of something in certain corridors and at the top of the stairs on Deck 11 but I think that was more down to the carpet which was displaying a stain from poolwater that had sloshed out onto it some months ago. We had a problem with our toilet not flushing on the Sunday morning but it was fixed within an hour of us reporting it. We disembarked in Palma a week later not wanting to get off. Your luggage is collected from outside your cabin early on the Saturday morning, different coloured tags are left in your cabin for you to put on your cases depending on whether you are flying off or going to an hotel on land for your second week. We weren't being collected until 11.30am so we were able to continue to use our AI cards and get cold drinks, coffees etc until we actually disembarked. I know this has rambled on a bit but it's hard to condense a fantastic week into a few words, hopefully I haven't bored you all and I will get photos uploaded as soon as I can- I've managed to get them onto Facebook, I'll try and put up the link. Would I go again? Have spent the last month pricing for next year! Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.9
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 3.9

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