13 Helpful Votes
Sail Date: March 2017
This was our first cruise on this lovely old lady. What she may lack in glitz and glamour she more than makes up for with fabulous food, first class entertainment and a friendly welcoming atmosphere. The flight on the Dreamliner was ... Read More
This was our first cruise on this lovely old lady. What she may lack in glitz and glamour she more than makes up for with fabulous food, first class entertainment and a friendly welcoming atmosphere. The flight on the Dreamliner was good, we arrived in Montego bay on time but had to queue for a short while at the airport waiting for coaches to take us to the ship. Transfer was about 20 minutes and embarkation was quick and easy. Our cabin was much as expected - we had an inside on deck 5 midships which was in a quiet and convenient location. Unfortunately we were unlucky enough to have noisy neighbours the second week so I would recommend taking earplugs! There was plenty of hangers and hanging space but not much in the way of shelves and drawers. Tea and coffee was kept well stocked up by our cabin steward who was friendly and efficient. Food and atmosphere in the main dining room was excellent! Our waiter and assistant waiter looked after us exceptionally well and by our third night even the wine waiter was bringing our drinks to us as soon as we sat down. We developed a great relationship with these staff, as did the several other guests that returned to the same 'station' night after night. We tried the a la carte Mistrals one night. Although the food was delicious it lacked the atmosphere of the Main Restaurant. We enjoyed the shows put on by the Thomson show team. They had clearly been together a while and were well rehearsed and professional. There was a comedian on board each week and both were disappointing. Old fashioned and not that funny (though not offensive in any way!) There were games and quizzes on deck on sea days. Unfortunately these got a bit lengthy so it was easy to lose interest. The entertainment hosts did not interact with all the guests as much as I have seen on previous cruises. Music on board was excellent with a party band - Topmen - who are absolutely brilliant. The two duos - 2 Intense and Heart & Soul were also very good. The only staff we found to be a little bit rude on occasions were the Reception staff. Luckily we didn't need to use reception very often. Our fellow passengers ranged in age from 20s to 80s, but I would guess the majority were 40s and 50s. Most were very friendly and seemed to be enjoying their holiday. Of course there are always the odd ones who moan at anything and everything, and are only happy when they're miserable!! We work hard all year and save hard for our holidays so we go with the attitude that we are going to enjoy it....and usually do! All in all we had a really good holiday. I have cruised with P&O, Fred Olsen, Costa as well as on the Thomson Celebration, and I wouldn't hesitate to return on The Thomson Dream if the itinerary and the price were right. Read Less
15 Helpful Votes
Sail Date: March 2017
This was our 5th cruise with Thomson, second on the Dream, and was our best cruise overall. Embarkation was OK, taking about an hour from the airport to getting to the cabin. But at least we didn't have to collect and carry our cases ... Read More
This was our 5th cruise with Thomson, second on the Dream, and was our best cruise overall. Embarkation was OK, taking about an hour from the airport to getting to the cabin. But at least we didn't have to collect and carry our cases from the airport. The best bit about the cruise was the excellent entertainment. We loved the shows on the Broadway lounge, and all the groups in the various bars, and we got seats in every venue we went to - and the bar prices were OK. We enjoined the food on offer, using the buffet restaurants for breakfast and lunch, and the waiter service Orion restaurant for evening meals. The food quality was good, and the service excellent. The weather during the cruise was very good hot and sunny. On the 2 sea days we had no problem getting sunbeds or seats where we wanted - we got up at 9 am. We had no issues with the state of the cabin or the ship in general. This cruise had more of an international feel than other Thomson cruises, because there were some Canadian and Jamaican guests on board. We met many passengers on board who really enjoined the cruise, but also some moaners who complained about the food and shows. If you go on the cruise wanting a good time then I expect you will. But if you are looking for faults then you probably won't enjoy it. Read Less
17 Helpful Votes
Sail Date: March 2017
If a holiday camp atmosphere with regular hi di hi style announcements is your dream this is the cruise for you. Remember to set you alarm clock for 7am and you may manage to get a sun bed. If you like to drink cheap beer & spirits, ... Read More
If a holiday camp atmosphere with regular hi di hi style announcements is your dream this is the cruise for you. Remember to set you alarm clock for 7am and you may manage to get a sun bed. If you like to drink cheap beer & spirits, they're in abundance nearly 24/7 with the so called all inclusive package. If you enjoy British 80s style food you will enjoy piling your plate high in Sirens & Lido (please do remember to sanitise as not many folk bother..) If you like attending talks one highlight was a lecture on water retention. Having said all the above The excursions were excellent Staff were friendly Mistrals & the Asian restaurant were good The coffee Port served good coffee The Cuban Fusion itinerary was excellent with really interesting ports of call. Given that many a folk refuse to leave their sun bed and get off the ship, excursions were easy to book. Read Less
3 Helpful Votes
Sail Date: March 2017
Thomson Dream (Cuban Fusion and Mayan Treasures Itinerary) This was meant to be a holiday of a lifetime with my wife and too many things just did not meet the expectation of what we were told by Thomson at the time of booking. So what ... Read More
Thomson Dream (Cuban Fusion and Mayan Treasures Itinerary) This was meant to be a holiday of a lifetime with my wife and too many things just did not meet the expectation of what we were told by Thomson at the time of booking. So what was a wonderful holiday was marred by a lot of issues that was not handled well by Thomson. We booked a 2 week cruise from Montego Bay, Jamaica to see the west Caribbean stopping off at: Cayman Islands, Cuba, Mexico, Belize and Honduras with a few excursions booked through Thomson as well as with other tour operators. We booked in an outside cabin and everything was as expected decent sized room with a bit a dated decor as this ship is getting a bit older. The problem was when the ship set sail from port, the room vibrated heavily due to the ship's engine that caused rattling of the structure and anything that was not quite secure. When we reported this issue to the reception team, we were notified that no spare rooms available so we had to endure the first week with little sleep due to noise and vibration. The next week when a room was available to move us in to, we were charged a £70 supplementary as it was a room with a larger window! We have mentioned that any other hotel would not charge a change in room if the initial room was unsatisfactory as we could not even get a good nights sleep but Thomson has officially responded that their cabins are subject to noise and vibrations, and this is out of their control therefore no compensation would be offered to guests - very bad customer service and response. Reception staff are quick to be defensive and state their rights, without really understanding the issues you are trying to convey. The dining on board has a variety of food on offer everyday from their waited service in 4 restaurants in the evening to 2 buffet style restaurants as well. The food is acceptable but I would not say outstanding by any measure. We have been to other holidays with Thomson and I would say it's on par with their 3 star all-inclusive resorts. Entertainment offered a good variety of choice throughout the day with trivia quizzes to evening west end style performances with a very energetic team of performers. Excursions are quite expensive booking through Thomson and their strict regulations have lead to a number of excursions being cancelled and guests refunded on the morning of the trip. We had a snorkelling trip cancelled in Cayman Islands due to high waves but when on we got on shore there were more tour operators carrying out the same excursion. We knew a few other excursions was cancelled during our trip due to similar reasons or lack of people booking onto it, so quite a few people on board was not pleased to hear. We did book onto another excursion (not with Thomson) and we almost lost out on $600USD because Thomson changed the itinerary without letting us know. We were due to dock in Belize a day later than expected and only happened to stumble across that information when we spoke to reception team and saw a print out of an updated itinerary on the desk. So watch out if you are booking something not through Thomson, because they will not offer compensation, another complaint that we have logged with them since returning. The ports of call were all beautiful places: Georgetown, Cayman Islands; Havana, Cuba; Cozumel, Mexico; Montego Bay, Jamaica; Belize City, Belize; Roatan; Honduras. Would definitely go to the places we visited again but never a holiday with Thomson (TUI). Read Less
4 Helpful Votes
Sail Date: March 2017
We chose the cruise because we had never been to this part of the World. We are not avid Cruisers and have been a a few only. It is a good way to see parts of the World and helps make up one's mind if they are worth re-visiting. The ... Read More
We chose the cruise because we had never been to this part of the World. We are not avid Cruisers and have been a a few only. It is a good way to see parts of the World and helps make up one's mind if they are worth re-visiting. The organisation of the onboard activities was very good. The Staff in general were excellent. The food was first class and there are a variety of restaurants to choose from. The only caveat was that the buffet restaurant, The Lido, was one we avoided for main meals other than breakfast as it is a bit of a free for all and by the time one has their cutlery, table etc, the food was tepid at best. However the main restaurant was excellent and the variety of choice and service were in our opinion excellent. Bear in mind that everyone is an "expert" well they think they are so our opinion may not be as others so I tend to always stick to facts and not be put off by others who may be somewhat more picky than us. The sunbeds are a bit of a nightmare and the old adage about getting there before the Germans, has been replaced by the English who believe it is their right to claim two more sunbeds than they are using. I don't know the answer to that although the crew did try, but people get very annoyed when it is pointed out that they may be somewhat selfish in what they are doing. We had a very nice time on board, the staff were excellent, and the Captain was very visible and was around most days chatting to people. We will perhaps go cruising again in maybe a few years time, and Thomsons will be most certainly one that we shall consider. Read Less
25 Helpful Votes
Sail Date: February 2017
I have just returned from a cruise to the Western Caribbean on this cruise ship - Cuban Fusion followed by Pride of Panama. I did not enjoy the cruise at all and feel as though I totally wasted my money. The Thomson Dream was very tired ... Read More
I have just returned from a cruise to the Western Caribbean on this cruise ship - Cuban Fusion followed by Pride of Panama. I did not enjoy the cruise at all and feel as though I totally wasted my money. The Thomson Dream was very tired and the ports of call were very run down and had little to offer. We had some poor weather and were unable to get into the port of Puerto Limon in Costa Rica and, for some reason, the itinerary changed after we had booked the cruise and it no longer went to Cartegna in Colombia - instead we had 2 stops in Georgetown, Cayman Islands and spent 3 days in Jamaica - 2 in Montego Bay and 1 in Falmouth which is only about 30 miles away. None of the ports we visited were really worth visiting apart from Havana and there were too many sea days where there was little to do onboard ship apart from inane quiz shows and Bingo during the day. A lot of passengers seemed to be on the cruise simply to drink from early morning to late at night and to lie on deck getting burnt. The drinking culture on board was reinforced by the Captain and Cruise Director who both told people "to have another drink" when they announced that we would not be visiting Costa Rica but would have to spend an additional day at sea! On a positive note, the evening Entertainment Team were excellent and some of the shows were outstanding. The staff in the Orion Restaurant were also very pleasant and efficient. I am afraid that we will never book another Thomson cruise - and we have been put off cruising altogether. Read Less
Sail Date: February 2017
We chose this cruise for my daughter;s 50th birthday because the dates were right.The cabin was adequate and we enjoyed the entertainment and the food in the main restaurant although not so impressed with the buffet. One bugbear was that ... Read More
We chose this cruise for my daughter;s 50th birthday because the dates were right.The cabin was adequate and we enjoyed the entertainment and the food in the main restaurant although not so impressed with the buffet. One bugbear was that we had booked an excursion in Roatan which was my daughter's birthday but the itinerary was changed so we were not in Roatan that day. We quickly booked another one for Cozumel but when we got to the area we were unable to leave the ship because the sea was too choppy for the tender to be used.Apparently Cozumel has berths for 8 ships buy 9 were expected that day so ours was the one that had to anchor at sea and use a tender to get to shore. Surely Thomson should have been aware of that fact before changing the itinerary. Another gripe is that my daughter was offered a free photo-shoot and a free print for her birthday. The photographer was very good and took lots of photos of us both in various locations. When we went to view them the next day so my daughter could choose her free one the photographer made it very clear we were expected to buy some of them The photos were lovely but they cost £40.00 each or all of them for around £120.00. When we told him that we didn't have that sort of money to spare he was quite nasty and when we went to the desk later in the cruise he totally ignored us. I appreciate that he spent a lot of time with us but feel that when these offers are made it should be made clear what is expected. Another negative is that although there is a safe in the cabin it is not free to use. Read Less
6 Helpful Votes
Sail Date: February 2017
There were 3 couples in our party. It was our first cruise on the Dream after 3 on Celebration. The flight from Gatwick on the 787 Dreamliner went well with a good entertainment system. A long queue at immigration took about half an hour, ... Read More
There were 3 couples in our party. It was our first cruise on the Dream after 3 on Celebration. The flight from Gatwick on the 787 Dreamliner went well with a good entertainment system. A long queue at immigration took about half an hour, but a smooth embarkation. Our cases were outside our cabins when we boarded, and then off to explore the ship. I liked the way that all the inside bars were on one deck (8). We all thought the food in both the Lido buffet and Orion main restaurant was very good. we also liked very much the supplement restaurant Sirens. As usual the staff were always friendly and helpful. We were all impressed with live music in the bars, although we didn't use the theatre. We didn't use any ship excursion's. Grand Cayman: we went for the 2nd time to Stingray city with Dexter's Fantasea's tours, great half day with no more than 20 people on a trimaran. $40 as opposed £55 from Thomson. Overnight in Havana!!! Fantastic town. We used the Hop on Hop off bus for $10, we couldn't get on the open air upper deck and the lower deck's sound system was rubbish, could not hear a thing. Maybe better to use one of the vintage car tours. Just walk around old Havana, we had no problems at all there is music everywhere. On the evening we went to the El Floridta bar, too packed and couldn't get a drink. So we went to a bar we had seen earlier in the day, it just around and called Moserrate bar. We had such a good night here, great music, drinks, and staff, its a must!. Cozumel, go to a beach and lunch and a beer. All in all had a brilliant time. Read Less
1 Helpful Vote
Sail Date: January 2017
Late as usual from Manchester Dreamliner to Jamacia hot plane dirty air vents above seat stuffed with wet and dry tissues paper towels YUK dity tray table coffee or gravy i hope sweet papers all on the floor not eveyone had pillows and ... Read More
Late as usual from Manchester Dreamliner to Jamacia hot plane dirty air vents above seat stuffed with wet and dry tissues paper towels YUK dity tray table coffee or gravy i hope sweet papers all on the floor not eveyone had pillows and blankets or 2 seats on row 16 a b 2 pillows im sure they had been used before drinks ok but dont ask for a spirit and a coke such looks from the staff food YUK chicken breat dont know how they found a bird that small potatoes awful hard tea coffee arrived as i have never drank either i asked for a orange or a coke NO you can have WATER a kind steward brought me a orange think it must have been his own i was asking for the world from the others hot no air tv games awful timed dragged needed another drink to take my evening tablet Still waiting trying to get a drink on board FORGET IT just before we landed a scone and clotted cream came it must have been a few weeks old cream was still fresh though i got a WATER thought you needed to keep you fluid up take up NOT THE THIS FLIGHT TOM123 to Jamacia Got to the ship really needing a drink to take tablets very caring staff on the Dreamliner HA HA what a difference great service great staff beautiful food same they had changed the itinerary most people had to lose or change their trips out our canbin just as we had booked wish they had different carpet as most do on different decks eat most night in the Orion restaurant quite happy breakfast in the self serve drinks in the Tides bar lovely lady Alpha waiting on the tables No shows No meetings we love to watch people oh god we had it all on board sunbeds all seem to be reserved around pools we and 4 other people sat at the other end of the ship in the quite read watched people good veiwing great time loved CUBA will be back Oh no the Dreamliner back to Manchester just the same dirty vents have taken many photos will in touch with Thomsons next cruise ships ok NO to the Dreamliner please teach you staff to be pleasant better food more toilets & ear phones different tv EACH WAY Read Less
8 Helpful Votes
Sail Date: January 2017
We didn’t have the best of starts to our Dream Cruise, a seven hour delay leaving Gatwick which resulted in us losing our first afternoon and evening on board. Transfer from Airport to Ship was the worst I have experienced in five ... Read More
We didn’t have the best of starts to our Dream Cruise, a seven hour delay leaving Gatwick which resulted in us losing our first afternoon and evening on board. Transfer from Airport to Ship was the worst I have experienced in five cruises. No immigration / customs forms provided on the flight, these needed filled in before joining a large queue in a very dated dusty corridor to the carpark. Once documents were handed in you joined another queue for a very old fashioned and dirty mini bus / small coach to the port. Kept seated on a very cramped and hot bus for over 20 minutes while second part of customs procedure took place, then had to wait longer for a safety briefing. Then joined another long queue to complete embarkation and collect cabin details. I paid for pre-booking of a cabin and selected my cabin eleven months prior to joining the ship, this didn’t guarantee my cabin as I was advised it had been double booked!!! This happened to many people on the ship, with one couple moved from deck nine to deck five for the same reason. £50 compensation was received and pre-booking fee returned. Unlike previous Cruise’s we were not shown to our cabin on first arrival but left to seek it out ourselves. First impressions of the ship were good, it’s an old ship (31 years), and is warn and tired in places but it is well maintained and kept really clean by the crew. Although not the cabin reserved, our cabin was very comfortable and spacious (deck 6), just like the rest of the ship it was warn in places and if you look hard enough you can find fault. That said we were very happy for the time we used it, the cabin attendant was not obtrusive but kept the cabin very clean and tidy. No towel animals but as many clean and fresh towels as was required. Dining: The Orion Restaurant, on deck four, provided excellent quality food for breakfast and evening meals with mostly good service, drinks service was quite slow during the evenings and non-existent on one night. They have a policy of open dining and my wife preferred for us to just eat as a couple, this appeared to frustrate the restaurant manager as the cruise progressed. The self-service restaurants (decks 9 & 11) also provided good quality breakfasts, with a great selection. The quality of the lunch and evening meals was not great but there was always plenty of choice. Bars: All bars provided good service and selection of drinks, sometimes service was a little slower than you would expect but not a real issue as we were on holiday relaxing. Our favourite bar was Tides, which was quieter than the others. Entertainment was good, show time team working hard to provide a different show each night. Live entertainment in the other bars was also good, the calypso steel drummer appeared to only know four songs and never played the drum, none the less he was entertaining. Medusa lounge had all the holiday camp type fun and games and audience participation. Deck space was hard to find when the ship was at sea, as with hotels people get up early to reserve their beds, ship information states that towels will be removed after 45 minutes but this never happened. Guest relations: I had the misfortune of speaking to Louise (Guest Relations) about our flight delay, her response was astonishing and unsatisfactory. "Planes are mechanical, they breakdown, you have to learn to live with it, there is nothing I can do" she snapped. Also, "I can’t advise on compensation, I have never been delayed. Nothing to do with me so I can't help”. She left the ship after one week, if she hasn't left the company she should do. Destinations team: This team were very frustrating, they had no knowledge of the ports of call other than the information provided on the daily sheet. Often providing inaccurate information. Handled the cancellation of a pre-booked trip very badly and basically told me if I hadn’t booked the trip on the ship they couldn’t help. The guest relation Lady (week one) and the destination team just did not care about their customers Ships Schedule: The dates and locations changed with no notice whatsoever, even though the route was re-planned four month ago. This caused a real problem for people who had arranged and paid for trip and excursions independently. Be warned! The schedule was the complete reverse of what was advertised at the time of booking. All in all we had a nice cruise, but not the Dream we expected. I don’t think we will be cruising with Thomson again. Read Less
8 Helpful Votes
Sail Date: January 2017
Flew off on the dream liner end December 16 - 11 January 2017 which was a nice flight and had no issues on arrival Montego bay and the 15 minute bus journey to the ship. Once on board everything was nice, we knew it was an old ship so were ... Read More
Flew off on the dream liner end December 16 - 11 January 2017 which was a nice flight and had no issues on arrival Montego bay and the 15 minute bus journey to the ship. Once on board everything was nice, we knew it was an old ship so were well prepared for that. The cabin was great apart from the little tiny television screwed to the dressing table right at the other end of the cabin but we weren't there to watch tv so not a big issue. The food looked great and plentiful however I found on most occasions that it was only lukewarm and sometimes just plain cold. I didn't like the breakfast as it was horrible foreign bread/toast with a sweet and chewy texture and the sausages cheap and horrible pork yuk. The waiter service restaurants were just ok, Food looked amazing and was your upmarket gourmet food but I personally just didn't like it much. I found the entertainment dismal and the same throughout the entire two weeks. Some guy with turrets syndrome playing the tin drums was nice and entertaining on the first night and not so bad on the second night and half way through the cruise I was getting pretty fed up. The singers were quite good but very dreary and on occasions so dreary that I fell asleep. Be up early to get a sunbed otherwise you won't get one. There is a 45 minute rule on the ship that if you don't return to your sunbed that your towel will be removed but nobody actually there to check or remove towels so there was always plenty of arguments around the pool. Back to the entertainment, it was pretty much dull. The team in the Theater were brilliant and I thoroughly enjoyed all the theater entertainment and can not find fault with it. However entertainment on the decks was tired and boring. You make the most of it but in reality you'd rather be reading a good book with some ear plugs in. The shore excursion - Oh god what a load of rubbish. I wanted to be out on UTV's, buggies, jeeps, jet skies, Fun stuff. There wasn't any of that. We did book an exciting scuba diving and speed boat excursion but on arrival the sea was so rough that the scuba diving part was cancelled and then the speedboat was cut short because a women did her back in after the boat hit a large wave. Most excursion are tours to places. We went to Dunns river falls in Jamaica which was a good day out but it took nearly three hours to get there and four to come back because of the traffic. We booked the express excursion thinking express meant straight there and back again. NO we still stopped for 45 minutes at some over priced bar and restaurant place in the middle of nothingness. Ridicules, why would they call it Dunn falls express if it's not. Ok so then the worst place on earth I have ever been to, Havana CUBA. The ship docked right on the edge of the town, it took over an hour to get through immigration, the miserable people! Then I walked straight out of the immigration building and into a pile of dog poo. My brand new trainers that I kept especially for what I thought was going to be a beautiful place. Havana stank, dogs everywhere, potholes, roadworks, buildings falling apart. exhaust fumes choking the life from your lungs. We actually had an over night in this dump and when we went to find a restaurant they didn't have half of what was on the menu. We went from restaurant to restaurant trying to find something nice to eat only to be told in every single place that only a few things on the menu were available. There is no phone signal and no WiFi service. Horrible place and I do not recommend that you go there. We even paid good money on an excursion to the square where Former Prime Minister Fidel Castro held his speeches and it was just a big car park. I expected to find at least a market or something. There is nothing in Havana, nothing but crap and toxic fumes and rip-off taxi drivers. Coming to the end of our cruise and the weather worsened and we had a 36 hour journey back over to Jamaica in the rough sea! I have never felt so sick in my life so it did not help to be told our flight back to Manchester had been cancelled. Stuck in Jamaica for another day might seem like a bonus but no! Thomson arranged for hotels. First we had to queue for an hour to get through immigration and then we had to queue for hours and wait our turn to get on a coach to our hotel. Then because of the awful Montego Bay traffic (Nothing like I have ever witnessed or witness again)took us over an hour to get to the hotel. I was just knackered but the hotel was like Butlins for the Americans, loud and noisy children running up and down and screaming. OMG! I hardly slept a wink. Had arranged a 4am wake up call as we were getting picked up for the airport at 6am but just as I stepped out from the stupidly slow shower a note come under the door informing us that our new flight had been delayed for three hours. Thomson had arranged for a Spanish Airline to take us home, this airline did not care for us as customers and I was actually seated at one end of the aircraft and my partner at the other. When we complained they said there was nothing the could do. How ridiculous. There was all sorts of commotion on the plane as people, disabled folk and old people struggled to swap seats to be with their partners. Absolutely disgraceful in my opinion. So not the best cruise we have ever been on. We were on the ship for New year. The dullest New year party EVER. Just no excitement. I think they specialize for people who are over 100 years old and need to get with the times. Even 70+ year old people know how to party these days. Read Less
2 Helpful Votes
Sail Date: December 2016
This was going to be our first cruise so we had an open mind to see if we enjoyed it. When we booked, we were looking forward to the holiday of a lifetime and paid £200 each for 7 day "All Inclusive" drinks package so we were ... Read More
This was going to be our first cruise so we had an open mind to see if we enjoyed it. When we booked, we were looking forward to the holiday of a lifetime and paid £200 each for 7 day "All Inclusive" drinks package so we were quite annoyed to find that when we got on board that the "All Inclusive" package wasn't as all inclusive as we thought, ...... The "All Inclusive" package allows you to have the cheap "unbranded" spirits, the house Red or White wines and a small selection of cheap cocktails. If you want to have branded spirits and access to all the bar facilities you will be offered an "Upgrade" to the "Premium All Inclusive" package at another £70 per person for the week. Given that this was supposed to be the ultimate "All Inclusive" option, and this was a very special holiday for us, we paid for the "Premium" package. But this is still not all inclusive, be warned, a bottle of wine in the restaurant is EXTRA, perhaps I misunderstood the concept of "All Inclusive", but no, wait.... it gets better, the mini bar in your cabin has a good selection of drinks, but these are owned by "House Keeping" and they aren't part of the "All Inclusive" package. The Cruise is nothing to write home about, the excursions we booked were reasonably priced, we were due to visit Honduras, Belize, Costa Maya and Cozumel.... The ports are all standard tourist traps, same expensive junk with a different name on it. The quality of food is generally poor, quite a lot of options but badly cooked. There was Norovirus on the ship while we were there. If the weather is bad, your trapped inside the ship, its not very nice but your stuck with it. The two swimming pools are tiny, not enough room to swim in. The extra services such as the Spa are what you expect to pay for but a word of caution, there are too many people trying to amuse themselves during peak times so spa bookings tend to be full unless you want a spa treatment at 8 in the morning. You can't use an iron onboard, all laundry and ironing has to be done by the ships laundry, at an extra charge. The best part of our holiday was at the Riu Montego Bay. In our opinion, don't do the cruise at all, spend 2 weeks in Jamaica. Read Less
12 Helpful Votes
Sail Date: April 2016
We chose this cruise because we wanted to spend a week in the Caribbean following it, we thoroughly enjoyed our time on the Thomson Dream, it may be an old ship but it was kept immaculate from the cabins and the restaurants and bars down ... Read More
We chose this cruise because we wanted to spend a week in the Caribbean following it, we thoroughly enjoyed our time on the Thomson Dream, it may be an old ship but it was kept immaculate from the cabins and the restaurants and bars down to the decks, staff couldn't do enough for us, the food was lovely, both at the buffet and the Orion restaurant where we ate some nights, service was very good, only service throughout the ship that was poor was the Medusa Bar for some reason. The nightly Broadway shows were very good and there was plenty of choice on the all inclusive for Cocktails and Martinis. The cabins , (we had an outside cabin on deck 7) were spacious enough for 2 of us , plenty of wardrobe/shelf space and ladies, not 1 but 2 full length mirrors ! in addition to a dressing table with good lighting and a hairdryer that worked well, the beds also were really comfortable. We were on the Mayan Treasures Itinerary, where we visited Honduras, Roatan being the best by far, the beach there is gorgeous and the chair lift lovely if you don't mind heights ! We did the Dolphin encounter, what a beautiful little island where they live and very well looked after, not like some places where these poor creatures are kept in tiny pens. The coach journey to the island was interesting too, passing through all the local villages, and our guide was very informative. Costa Maya in Mexico was a small but very nice location with a lovely pool in the centre and nice shops ,however be prepared to barter if buying ! I can't understand some of these negative reviews on here for the Thomson Dream, it was fabulous and I would definitely cruise with Thomson again, my only problem is saving for the next one ! Read Less
14 Helpful Votes
Sail Date: April 2016
We had a brilliant time; Flight to Jamaica was delayed slightly, boarding the ship delayed due to RTA. Went to Honduras and Mexico, it was amazing to wake up at these paradise locations. We did a number of excursions, visit to see and ... Read More
We had a brilliant time; Flight to Jamaica was delayed slightly, boarding the ship delayed due to RTA. Went to Honduras and Mexico, it was amazing to wake up at these paradise locations. We did a number of excursions, visit to see and learn about dolphins and touch them in natural surroundings at the Marine institute; Do not do the swimming with dolphins as they are kept in dreadful, small areas, not to be encouraged!!!!Visited Mayan Ruins, that was a day visit and well worth it, the guide was incredibly informative and gave out so much information. Staff were friendly and couldn't do enough to help out with anything that you might need. Staff were also trustworthy, you do have a safe which is great for money etc. Our cabin was on deck 9, outside plus, lots of room, they tidy rooms more than necessary I think. Dining at the 'The Orion' was always pretty good, and I am very fussy about food, as I cook from scratch at home. The 'Lido' was great for breakfast, we don't like a lot of cooked breakfast but there was plenty of melon and many other fruits, bread, cheeses and meats, cereal and much more. Entertainment is always good, although a lot of people didn't like the comedian, we missed him so.......... Ports were great. We met a lovely couple who were celebrating their 30th wedding anniversary, they were from Jamaica, spent time dining together and playing cards in the shade on deck in the 30 degree sunshine. Read Less
11 Helpful Votes
Sail Date: March 2016
We chose Thomson's as we thought as first timers we could rely on them to meet our expectations and the Caribbean Mayan Treasures cruise sounded interesting and we should have good weather. Our journey from the airport in Montego ... Read More
We chose Thomson's as we thought as first timers we could rely on them to meet our expectations and the Caribbean Mayan Treasures cruise sounded interesting and we should have good weather. Our journey from the airport in Montego Bay to the embarkation point was quick and embarkation was fairly painless. We had pre-booked cabin 7034 and found this to be quite spacious, spotlessly clean and ample storage. Our steward Renaldo was superb, ensuring we had everything we needed and always had a smile. The only criticism was the window which was dirty on the outside spoiling the views and the frame was quite rusty as were many of the window frames on the ship. There were plenty of activities during the day and we found the evening entertainment very good particularly the resident show team who were all very talented. Service at the bars was good, we had chosen the drinks package which we thought was good value. The self service dining areas were a bit like a canteen and not to our liking for an evening meal, however we enjoyed the Orion restaurant on deck 4 where we ate every night after the first day. Our waiter Clodabaido was friendly and attentive and we felt he did a fantastic job. We only used the swimming pools once as they were quite small and it was rare to be able to get a sunbed near them as people must have reserved them very early in the morning. Overall there was a shortage of sunbeds on the ship. The shore excursions we had pre-booked were good particularly the Roatan Western tour which we thoroughly enjoyed. It was disappointing that our stop Costa Mayo was not possible due to the weather, but Thomson's did refund our booked excursion cost promptly. Disembarkation was OK but having to hand over our cases the night before departure and check out of the cabin by 8.00am was not ideal. Overall we enjoyed our cruise Read Less
32 Helpful Votes
Sail Date: March 2016
We have just returned from the Mayan Treasures itinerary. After having a great trip last year to Columbia, Panama, and Costa Rica we decided to take this trip in order to see Roatan and Belize with the idea of finding a place to stay for 3 ... Read More
We have just returned from the Mayan Treasures itinerary. After having a great trip last year to Columbia, Panama, and Costa Rica we decided to take this trip in order to see Roatan and Belize with the idea of finding a place to stay for 3 months a year. Firstly, the Cruise was great. The staff are so accommodating and friendly and it was nice to see some familiar faces from last year, and they recognized us in most cases. The on board entertainment is exemplary, It would be hard to find better and having talked to some of the entertainment staff it is amazing how hard they must work and perform in order to keep up the standards. I did feel sorry for the Guest Comedian that performed one night as the audience was not his usual crowd and they did not really understand or enjoy his humor. It must have made it very uncomfortable for him, but some of us did enjoy his performance. I just think that the rules he was obliged to stick to really cramped his style. Despite the popular opinions, we are not heavy drinkers. We did not purchase the inclusive package but we did drink premium drinks all week and we actually came out ahead again this year, spending less than the package price. The only disappointment we had on the trip was that the on board Duty Free did not have Baileys for sale. No big deal we just purchased some in Roatan. We hired a private driver in Roatan [ George from Roatan Custom Tours] The guy was great, knowledgeable, friendly and very accommodating. We toured around and were able to see just what we wanted. I am not a fan of organized tours so I would recommend him to anyone. Belize? well it is what it is. Beer is cheap LOL We missed our first stop in Mexico due to the high winds and high seas, but in Cozumel we stayed overnight and had a great time. I wish we could overnight more often on these trips. We booked the Mini Speedboat excursion and like I said, I don't like organized trips but on this one we had a blast. As the Brits would say, it was brilliant!! This has to be the best organized trip we have ever purchased. We were in cabin 6015, near the bow of the ship. My wife is not good with rough seas and so in future we would try to be closer to the mid ship area. Otherwise the cabin was great and the service superb. Read Less
50 Helpful Votes
Sail Date: February 2016
We booked our cruise with Thomson Dream late as it was the only one available that included Havana in Cuba. We were wary of some of the previous comments on this site but found the cruise to be excellent for what we paid. Although the ship ... Read More
We booked our cruise with Thomson Dream late as it was the only one available that included Havana in Cuba. We were wary of some of the previous comments on this site but found the cruise to be excellent for what we paid. Although the ship is old it had a good feel, nice size with 1500 passengers Our cabin steward Ariana was a delight & so helpful & cleaned our cabin 5121 twice a day to a very high standard. The three restaurants had lots of variety & good quality food. The waiter service in the Orion restaurant was good even though there were lots of trainees serving. We enjoyed the entertainment, lots of variety; particularly the evening shows were up to West End standards. Thanks Martyn & your team The captain was nice & friendly & kept us informed daily. Thanks Richard. We visited ports in Colombia, Panama, Costa Rica, Jamaica, Mexico & Cuba & found the ships excursions expensive so apart from two visits we made our own arrangements. Thomsons make a lot of money out of drinks & drinks packages which they use a heavy sell we we were not keen on. We went on this cruise so we could visit Havana in Cuba, it was an amazing 2 day experience, finding our way around the city on our own. We took an open top bus tour around the city & paid £7, visited the Museum of the Revolution for £6 & drank Mohitos in Floriditas an Ernest Hemingway bar, heaving with customers. We travelled to Montego Bay on a Boeing 787 Thomson Dreamliner, to start the cruise, comfy & included two good meals on 10/8 hour flights. Read Less
43 Helpful Votes
Sail Date: February 2016
On boarding the ship all was well, the cabin was ok a little noisy when sailing. The bed was very comfortable the room temperature was good, the service from Yandy was Excellent. The subject of sun loungers and ignorance from fellow ... Read More
On boarding the ship all was well, the cabin was ok a little noisy when sailing. The bed was very comfortable the room temperature was good, the service from Yandy was Excellent. The subject of sun loungers and ignorance from fellow passengers! The Thomson book says it patrols every 45min to check on loungers with towels not being used 'beg your pardon' myself and others clocked 4.5 hrs on 4 beds And all day on many more it really is unacceptable Thomson make out they do the right thing but they are not in practice. The virus that was going around well I'm in favour of the service if only they gave a service (no plates) too many Whites walking around doing nothing 'too many chiefs not enough Indians' I felt like organising the staff myself, at one point we had to walk away at lunch and go down to the Lido as the service was so poor. In the evening we opted for waiter service polite but it just didn't have the Elegance, one evening we were forgotten about, the food was only ever warm/cold, my pork chop was so tough and dry it was inedible. The theatre put on a decent performance but it was so cold in there it was uncomfortable, fell on deaf ears when mentioned to staff. The Drinks package £200 each what a rip off, could not have a coffee could not have a bottle of water unless I wanted to pay and if I wanted a cocktail I had to pay x amount to the cost of it, so for 3/4 white wine a day and 3/4 pint of Lager a day Thomson made a tidy profit from us then charged us for a bottle of water!!!!!! The excursions we thought was reasonably priced except the Havana highlights - we didn't pay to listen to a Russian guide bang on about being a communist and proud of it not doing anything what the trip entailed due to renovation, roads closed due to important visit, Cigar factory closed. When talking to others from the cruise on different coaches they had a wonderful time done everything they should plus more, I reported to officials back on ship with a promise of investigation but somehow I doubt I will hear anything...... The Grand Cayman stingray trip was very good even though I cut my leg open on the steps to the boat with no attention given from the crew, many thanks to the lovely lady who gave me a plaster once the bleeding was under control. Purchased extra space on the flight when we booked the holiday some months later was told they had over sold these seats and they were no longer available to us, on the flight I asked the passengers in those seats when they had booked and to my surprise it was Later than I had booked.... We have cruised before with Thomson -Sorry never again, all talk no action.... Read Less
21 Helpful Votes
Sail Date: February 2016
Having been on a few Thomson cruises in the past we knew that they are at the budget end of the spectrum & we therefore did not get too excited. Overall you get what you pay for except the "drinks package".If you buy the ... Read More
Having been on a few Thomson cruises in the past we knew that they are at the budget end of the spectrum & we therefore did not get too excited. Overall you get what you pay for except the "drinks package".If you buy the this package on board you will pay £230 per person for 1 week.However Thomson being the money grabbing company they are will charge you extra for mineral water, any bottled beer Coke, mocktails etc.There are over 200 hot & cold drinks on offer of which over 100 carry a supplement.Also be prepared to be pestered by the bar staff to buy a wine package when you first board. If you pay as you go on drinks you will find that mostly the prices are a little over & above average pub prices & the waiter service is very good. We found the quality of the food was in the main very acceptable & we did pay an extra £15.95 for the Steak on the stone meal & we thouroughly enjoyed it. Most people were very happy with the standard of entertainment, particularly the evening shows. We did not have any problem getting a seat for the later show. You must bare in mind that this ship is very old and is showing its age, but is kept very clean throughout. However there is a continuing problem with the toilets which were constantly out of order and it does make you wonder if there is any connection with another outbreak of Norovirus which affected a relatively small number of people. Read Less
7 Helpful Votes
Sail Date: January 2016
It has taken me 40 years to get my husband on a cruise. I was praying it would not be a disaster. It was great. We did a back to back Cuban Fusion and Pride of Panama. Fantastic itinerary. The ship is old but kept perfectly clean. ... Read More
It has taken me 40 years to get my husband on a cruise. I was praying it would not be a disaster. It was great. We did a back to back Cuban Fusion and Pride of Panama. Fantastic itinerary. The ship is old but kept perfectly clean. The week previously there had been a virus outbreak so all passengers were encouraged to use the numerous hand sanitisers around the ship. Not a problem. The cabins were larger than we expected we were on deck 9, outside cabin. Clean and well maintained. The food was good, particularly in the Orion Restaurant. The service we received was second to none. The waiting staff, bar staff and crew were courteous and so much fun. Entertainment was good. The shore excursion in a few ports we booked through Thomson as we were visiting Panama, Costa Rica, Colombia - countries we had not been to before. These were well organised and worth the money. In other ports we organised our own. The holiday, with the drinks package was value for money and fun. So much so that we booked another cruise whilst still on board. The Dreamliner is a pleasure to travel on. Read Less
14 Helpful Votes
Sail Date: January 2016
We boarded the Thomson Dream at Jamaica, and was given cabin 6158. The cabin itself didn't look particularly clean..stains on the setee, behind the toilet needed serious grouting/cleaning. When draining water from the bath, it cam up ... Read More
We boarded the Thomson Dream at Jamaica, and was given cabin 6158. The cabin itself didn't look particularly clean..stains on the setee, behind the toilet needed serious grouting/cleaning. When draining water from the bath, it cam up the drain under the sink! Anyway, we had been told by a fellow passenger that there had been a problem the previous week with illness, and that was the reason that the staff at the buffet were serving everyone with their gloves on. We were not allowed even to touch a cup and fill with coffee or water. We were not allowed to touch anything. I found the food was not particularly warm, and at one point I asked for a salad, and after putting lettuce and a few other things on my plate was handed it only to almost burn myself with the heat off the plate. Food is basic, and not very tasty. If you are looking for 5* food, then this is not the ship for you. We decided to go to the Orion restaurant for breakfast one morning, and were sitting with a handful of people, when a member of the crew came through the dining room past where we were having breakfast, with a trolley which had 'dirty laundry' marked on the side, and he was wearing a mask! I was not amused. One of the waiters who served us, looked like he wished he was elsewhere. The service around the ship was not great. You need to order a drink 15mins before you want it. Our cabin was very noisy when the ship was going through slightly rough waters, so much so, we told the staff at reception. The only good thing about the cruise, were the trips, which were fine, and the entertainment staff. Otherwise, not good. Read Less
10 Helpful Votes
Sail Date: January 2016
We have just returned from a 'back to back' cruise, Cuban and Pride of Panama and it was great! We had a very nice cabin on deck 9 which was clean, spacious and well equipped and quiet, even the air con didn't make any ... Read More
We have just returned from a 'back to back' cruise, Cuban and Pride of Panama and it was great! We had a very nice cabin on deck 9 which was clean, spacious and well equipped and quiet, even the air con didn't make any noise. Many of our fellow passengers seemed to be there only for the sun, drinks and bingo but although we wanted some sun, we managed without the games and visited every port on a trip rather than just to find somewhere to get free wi fi. Unusually for cruise ships we have been on, for trips it was up to you to be ready, rather constant call-outs and hand holding, and it seemed to work. The Lido restaurant was for quick, casual meals and we mostly ate in Sirens (also buffet style) or Orion in the evening. I don't think they could have provided any more sun beds and if that was all you wanted to do on a sea day, they were ear marked by breakfast. But there were plenty of other places to move to, if required. The evening dance shows were great, we didn't go to the many places where other music was available, prefering peace. The Dreamliner plane was much the best flight we have had in ages, even though it was about full. Air quality and lighting has been improved. Read Less
14 Helpful Votes
Sail Date: January 2016
My very first cruise was on a Thomson ship over 18 years ago and I got the cruising bug. Over the years I've sailed on several P&O and Cunard ships and a Celebrity one last year. I was a bit dubious about using Thomson again ... Read More
My very first cruise was on a Thomson ship over 18 years ago and I got the cruising bug. Over the years I've sailed on several P&O and Cunard ships and a Celebrity one last year. I was a bit dubious about using Thomson again but I wanted to go back to Cuba so The Mayan Treasures and Cuban Revolution cruises seemed ideal. I wish I'd listened to my head in the first place. I can't fault the flight out to Jamaica on the Dreamliner, it was excellent. The Thomson Dream is such an old ship, it must be due for the knackers yard soon. There were lots of rusty places all over the ship, especially around the windows and portholes. When I booked (July 15) I asked that my booking be linked with a friend's and requested cabins on the same deck. When we arrived we found out that we were on different decks and at opposite ends of the ship. We knew there were spare cabins on one of the decks as a passenger had to move further up the corridor as she found a cockroach on her bed! The wood panelling in my cabin was dark making it feel gloomy, but the cabin was quite spacious with adequate wardrobe space. Thomson have the nerve to charge for the safety deposit box (£25 for two weeks) - no other cruise company I've been with has ever raised a charge. They also charged passengers to 'reserve' the best theatre seats in the show lounge. These are ordinary seats right in front of the sound box on the upper level the waiters have to walk past in front of them to serve other passengers. Thomson's pathetic attempts at money pinching are pathetic. The food in the Orion restaurant was bland, unseasoned and unimaginative. It looked like the food had sat on the plate for quite a while before being collected and served. They were understaffed and although the waiters did the best they could, mistakes with orders were common. Norovirus broke out on board and unfortunately my husband went down with it. It took over 13 hours before somebody came to see him. We were both confined to the cabin for 2 days and the food offered by room service was disgusting - boiled rice so dry it could be sliced, steamed chicken so overcooked you could sole your shoes with it and soggy veg. The cabin attendant did a runner when he found out we were confined, when he should have kept us supplied with tea, milk, sugar and water. Thomson made some changes to the food preparation in the buffet restaurant - a staff member at the entrance squirting the sanitizing gel on to passengers hands and food being plated up by staff etc. However in the Orion restaurant it was still left to the passengers to sanitize their own hands and believe me, a lot of them didn't. This is disgusting. Other cruise ships have staff around to ensure passengers hands are sanitized before entering any food area whether Norovirus has broken out or not. The destinations (apart from Cuba) were unexciting - all the stops with the exception of Havana, Cuba and George Town, Cayman Islands consisted of purpose built shopping malls with lots of Duty Free shops. The excursions we did do were good but pricey. Quite a lot of the excursions were aimed at the young and adventurous. The public rooms on board were nicely decorated and the staff/crew were wonderful. I had my reservations about cruising with Thomson again and after this experience, I doubt I will ever use them again. Sorry Read Less
11 Helpful Votes
Sail Date: January 2016
We booked only 2 weeks before our cruise, itinerary was not what it should have been, when asking about this the receptionist told us we had no right to complain that our contract we had with Thompson we would have to abide with this even ... Read More
We booked only 2 weeks before our cruise, itinerary was not what it should have been, when asking about this the receptionist told us we had no right to complain that our contract we had with Thompson we would have to abide with this even though we weren't told about these changes and that we had documentation with us. I asked this very rude women for any other options we may have,her answer was yes book your own flight home we were not happy also that we had been ill with noro virus for 4 days she said how did we know it was this virus, I said because the doctor had told us and confined us to our cabin, we had a letter shoved under the cabin door telling us it was going around the ship, she said she was told the ships swabs from other passengers had not come back so it could have not been this. Her attitude stinks and needs to learn some customer service training. Apart from this unprofessional receptionist who had short blonde hair we actually enjoyed it. the crew are fantastic and the food was excellent. The ship itself was in very good condition for its age and always kept very clean. We found also tha when we docked into different Islands its was very easy and quick to leave the ship. We found also the buffet restaurants very well run and had a great selection and varitey and the food was always hot. Excursions we found to be very expensive if you booked with Thompson so we used to use the independent guides when we left the ship and found we could pay less than half the price for the same excursion. I would sail on the same ship again because we feel it was value for money. Read Less
20 Helpful Votes
Sail Date: January 2016
Having read some previous reviews, our expectations were not too high. We chose the cruise because of the itinerary. Have to say, there was very little to find fault with. We had had a week in a hotel in Jamaica first, were picked up ... Read More
Having read some previous reviews, our expectations were not too high. We chose the cruise because of the itinerary. Have to say, there was very little to find fault with. We had had a week in a hotel in Jamaica first, were picked up from the hotel and taken to the ship at 11.30 a.m. We were shown to our cabin immediately, with our luggage being delivered a short time afterwards. We have cruised with all the major lines and found the cabin bigger than many we have had. Yes, the bath is rather small and some of the fittings a bit tired but all was very clean. There was hand wash and shower gel provided in units on the wall. We loved the décor of the ship, polished brass, beautiful crystal lights, wood panels etc. It would have been nice to see some flower arrangements around and didn't think much of the art work but a minor point. Even on sea days, we always found somewhere to sit. Yes, some of the deck chairs were stained but we saw them being scrubbed down on more than one occasion. The food was excellent in the buffet and Orion Restaurant. We didn't feel it necessary to pay the extra for the speciality restaurants or on the main menu. There was enough choice without. Perhaps more veg could have been served and different styles of potato. We enjoyed all the entertainment, good choice all round the bars. Coffee was excellent in the Coffee Port, worth paying for if you like strong coffee. We went to 3 excellent talks by John Kelly, retired Governor of the Turks & Caicos. Unfortunately, the weather was a bit mixed, never been so wet as we were in Havana and we were not able to get into Grand Cayman because it was too windy for the tender. However, the day we had instead in Falmouth Jamaica was terrific. Interesting town, we felt very safe wandering round so it worked out well. We were on open seating, shared a table each night, each time with interesting people. The only problem that we had was with the lifts. You usually had to wait ages, a couple of days one or other would be out of service. We did try to walk up and down as much as possible, but you don't always want to. Where Thomson really scores over all the It other companies we have been with is that they let you stay on the ship until it is time to leave for the airport - in our case 2.45 p.m. Most take you to the airport at 9 a.m so you end up sitting for hours with nothing to do. Our luggage was picked up from outside our cabin and the next time we saw it was at Manchester Airport. Booking it all as part of a package, travel, hotel, cruise, transfers etc. make it one of the easiest and least stressful of all the trips we have done. Travelled in Premium Club on the Dreamliner - terrific. Virtually no jetlag, maybe due to the enhanced air system. Will certainly do another Thomson cruise. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.9
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 3.9

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