25 Helpful Votes
Sail Date: March 2017
Well was looking for an all inclusive deal ' got that . The ship it self may be showing its age but the food , staff and entertainment were on point. Never did I see, hear, or hear of, a single upset staff member ;very profesional ... Read More
Well was looking for an all inclusive deal ' got that . The ship it self may be showing its age but the food , staff and entertainment were on point. Never did I see, hear, or hear of, a single upset staff member ;very profesional ,engaged and helpfull. Cabin was always clean. The food was excellent ;I personaly feel that if they can put fish "properly" cooked on my table ,then they know what their doing . They were alway well organized. Could of had a few more shady on dec areas,but thats just me ..I think. The captian spent time every day walking the dec talking openly to guests as was the head chef ,giving us all opportunity to express our thoughts . With "any time" dinng room seation ,rushing to dinner was never an issue ,though we timed it so we had the wonderfull Christopher and Alena every night . two thumbs up .. way to go Thompson. des Read Less
10 Helpful Votes
Sail Date: February 2017
We chose this cruise as it was a back to back (Cuban Fusion and Mayan Treasures) both of which we loved the itinerary of. The dream is a lovely old girl and stands up to the test of time beautifully. we chose Thomson because of the ... Read More
We chose this cruise as it was a back to back (Cuban Fusion and Mayan Treasures) both of which we loved the itinerary of. The dream is a lovely old girl and stands up to the test of time beautifully. we chose Thomson because of the All-Inclusive nature of the package. It was great to check in our cases at Birmingham and not have to worry about them again, as they'd be delivered to our cabin door. Our cabin was an outside plus (Mid-Ships, Deck 9) and was lovely. plenty of room, for clothes and our cases stored neatly behind the settee. Bed was made up into a double and was one of the most comfortable we'd ever slept in on a holiday. Our housekeeper Cristina looked after us with an excellent service. All the staff were some of the most helpful we've ever come across and are a credit to Thomson, The Dream and her Captain. Food was always a treat and there was something for everyone. We did however really really enjoy the "Kora La" Asian Cuisine restaurant. the food was to die for and of sizable portions too. The entertainment was plentiful, varied and of an excellent standard. our twice daily Captain's update was one of our highlights' as he made his announcements amusing. I could go on and on about our experience aboard the Dream, however I won't. All I'll say is try her yourself. you wont be disappointed !!! Read Less
13 Helpful Votes
Sail Date: February 2017
We chose this cruise for the itinerary (2 weeks to cover Southern Caribbean plus Cuba and Mexico on the second week). We had a wonderful time. The ship was smaller than others we have been on, but we couldn't fault it. Yes, it was ... Read More
We chose this cruise for the itinerary (2 weeks to cover Southern Caribbean plus Cuba and Mexico on the second week). We had a wonderful time. The ship was smaller than others we have been on, but we couldn't fault it. Yes, it was an older ship, but beautifully maintained, clean, comfortable, very friendly staff, biggest cabin we have ever had, excellent food, always fresh and plenty of it, and the hot food hot! The Show Team who provided entertainment on stage every evening were fantastic, all of them so talented. Embarkation and disembarkation were efficiently run and there were lots of interesting places to visit. We thoroughly enjoyed seeing Havana. As, expected, on sea days it proved more difficult to find sunbeds exactly where you would choose, but that was a minor problem, and there were plenty of other things to do, Unlike othe cruise companies, Thomson don't add tips to your bill. So if you are thinking of booking this cruise, don't worry about negative comments, as we read them, we wonder if these passengers were on the same ship! (Re ratings - we haven't rated the ones we didn't do) Read Less
5 Helpful Votes
Sail Date: February 2017
Hi, we were two of about 25 Canadians aboard this UK oriented cruise ship. We met and made friends with some great people. The ship was very efficiently run and our only real complaint was the winds but that was not a slight to the efforts ... Read More
Hi, we were two of about 25 Canadians aboard this UK oriented cruise ship. We met and made friends with some great people. The ship was very efficiently run and our only real complaint was the winds but that was not a slight to the efforts of the crew. A very welcoming atmosphere. The entertainers in the Broadway Show Lounge were top notch for every performance even when the ship was rocking with the windy weather. I would suggest that the regular bar band chat and communicate more with the audience when performing rather than just clone classic pop hits. They seemed rather stiff and award although musicality was strong. The staff were extremely cheerful even under demanding circumstances with the rough seas. We particularly enjoyed Cartegena , Colombia with its mix of modern and colonial charm. Its unfortunate that the cruise ships on this itinerary have to dock at strictly cargo ports. The constant hum of shipyard noise was irritating to say the least and having a huge crane directly overhead in one pool area at one port was a huge visual distraction. Again Thomson is not to blame for these facilities. Overall a wonderful vacation experience for travellers with an adventurous spirit. Cheers, Thomson , Captain Harris , crew and fellow cruisers. Read Less
2 Helpful Votes
Sail Date: March 2015
Our journey took place on Thomsons Dreamliner aeroplane which was very nice . we had row 12 a and b for seating it had extra legroom which we did not pay for . the service on board was very nice too plenty of free drinks and food and ... Read More
Our journey took place on Thomsons Dreamliner aeroplane which was very nice . we had row 12 a and b for seating it had extra legroom which we did not pay for . the service on board was very nice too plenty of free drinks and food and with a smile nothing was too much trouble .the aeroplane has extra wide isles with dimming lights for windows and cabin our luggage allowance was 20 kg cases with 7 kg hand luggage. best of all both flights there and back were on time , its a pity that the scales in Jamaica did not match uk ones as we were charged for 3 kg coming home which was £54 with nothing bought on holiday only jewellery which was in my hand luggage . The airport to cruise transfer was smooth with a quick check in and boarding all within an hour we were in our cabin no 6108 on deck 6 . the staff were efficient and our cabin maid greeted us on arrival our room had a large window and king size bed with a settee and chair dressing table and stool and a small table . there was plenty of wardrobe space 2 x double with long parts for evening clothes also a safe which was charged at £15 per week which i did not pay for out of principle. there were 3 large drawers and a carpet . bedding was nice and soft pillows we slept well in this room there was no noise . the bathroom had a small bath with a shower ,soap and towels and a sink with the same thanks to our perfect maid called Ni Ketut she was very friendly and we had lovely conversations about her home in the Philippines. the ship was smaller than we had been on before with very small lifts that only 4 people could travel given there were less able bodied people than ourselves we did a lot of stair climbing . the pool was very nice to swim in with a retractable roof over it for bad weather. the SUNBEDS were so close i could have heard my neighbour breathing no room to move on this deck with all demonstrations and pool waiters serving here. it was the place to be . also a sun deck on top deck with lovely loungers and no one to bother you but boy was it hot magic ! the show lounge was comfortable with the best shows i have seen in 7 cruises , these people worked so hard. the stops from this trip were not very organized i heard a lot of people complaining about their buses and how they were not good value for money. we did our own thing and used taxis etc and followed them at a quarter of the price they paid. one stop Falmouth we did not see as the ship was too small to dock in high winds so we had 2 days in Jamaica at the end of our trip. this trip in a taxi was awful at Montego bay as there were lots of people on drugs and shouting when we went to the town so we made a quick exit back to the ship. DINING for us this was very poor in the main dining room the service and food presented on more than one occasion was not up to standard . so much so that my husband asked the waiter to return a baked Alaska to the kitchen not even started for the lady sitting next to him as it was liquid on a plate. this is not acceptable on a 4 star ship . however the buffet on deck was perfect with fresh well cooked and presented food which we enjoyed . the drinks on board were hotel prices in the uk and we even had to buy the water £2 for the tea and coffee in the cabin and they state in the brochure that tea and coffee are provided. is this not a contradiction, you cannot take water from he tap in the cabin , we found a way around this as free water was given on the pool deck bar so we bought one then topped up while on deck and enjoyed. we did a hot stone experience of cooking food on lava stones which we enjoyed as there was a demonstration on board while sitting at the pool deck. this is advertised in your room with a picture of a nice table curtains in the back ground and a person standing at the table serving we were told it was al a carte and arrived on deck wooden floor with wooden table no air con and lava rocks we enjoyed our meal and service but should have stayed in swim wear instead of dressing up. no setting no lights and 10 yards away an empty al a carte not being used as no one in it. roataan stop at mahogany bay was a lovely place with a nice beach and everything laid on this was used by everyone even though we did get a shower of rain. i did not use the spa as i found it overpriced , we did visit the casino to buy £5 worth of lottery tickets = 3 which to our delight we were the only winners on board with 4 out of 6 numbers we got £75 back instead of £10000 this was very nice . we left the ship having had a lovely break to carry on to a hotel in negril for 1 week but if i was asked would i use thomson for a cruise again my answer would be no BUT i spoke with a lot of people who only come for one thing the staff and i must say i agree they were the best all helpful and smiling and had time for everyone i thank cruise critic for picking me as their 2014 winner of the competition it was a lovely thing to go on 2 weeks after you retire so once again thank you Read Less
1 Helpful Vote
Sail Date: February 2015
I have not long returned from the Thomson dream cruise that left from Montego Bay to Mexico, Havana and the Cayman Islands. I have never been on a cruise before and this one was in fact my wifes and my honeymoon. My wife had been on a ... Read More
I have not long returned from the Thomson dream cruise that left from Montego Bay to Mexico, Havana and the Cayman Islands. I have never been on a cruise before and this one was in fact my wifes and my honeymoon. My wife had been on a Royal Caribbean cruise previously. I have seen a number of reviews that are critical about the age of the ship however I was totally impressed from the moment I boarded. Okay the pools are small but the deck area was lovely and I particularly loved the fact that if you left your sun lounger for any length, the stewards would remove your towels. There was plenty of time to go for food but it meant that people didnt abuse the loungers. The people on the ship seemed to come from all walks of life and everybody seemed to get on and were so friendly. The bar staff on the deck area were very attentive and all seemed to be happy and smiling. The breakfasts were lovely and the lunches and dinners were really varied and top notch. There wasa a hot dog and burger bar on the decks if you didnt want the restaurant foods. We did eat in the A la Carte restaurant on two occasions and again the food was superb and the waiters great fun. We tended to use the Medusa lounge during the evening. The entertainment staff were superb and made sure that they involved everybody in the various quizzes etc. A great big thanks to Rico, Joseph, Jovet and Jeff who served in the Medusa lounge bar. Fantastic entertainment and service. As I mentioned my wife has been on the Royal Caribbean before and she said she preferred the Thomson Cruise. We took out the drinks package and never felt pressured to tip. I loved the ports (Particularly Havana) and would thoroughly recommend this cruise. I look forward to my next one. Read Less
Sail Date: January 2015
Having already travelled with Thomson on several cruises as a couple over the years, we decided to book with them along with our son, his partner and 20-month old daughter. We have previously booked online for all holidays but as we were ... Read More
Having already travelled with Thomson on several cruises as a couple over the years, we decided to book with them along with our son, his partner and 20-month old daughter. We have previously booked online for all holidays but as we were taking our young granddaughter decided to book through an agent to ensure that we booked the right cruise for a child of her age. The rep assured us that Thomson catered for such young children including amenities and play areas. I have never felt the need to write a review before but feel compelled to do so on this occasion to warn other families considering taking toddlers on the Dream to be aware of the following: No baby-changing facilities in ANY of the toilets on the ship, we were forced to change the baby on the toilet floor or on a changing mat on a sun lounger- completely degrading and humiliating - especially as the majority of passengers showed no compassion and simply looked down their nose at you. No child-friendly safe play areas on any of the decks, enclosed areas were for sun beds only, obviously more important to Thomson than providing a bit if space for toddlers to play in. The only pool for babies was located next to the adult only pool on a deck away from the family pool and jacuzzis, this made us the focal point for all people by the adult pool who assumed that the whole area was for adults only and spent the whole time watching and moaning about our granddaughter having fun in the baby pool. By the end of the week we couldn't wait to get off the ship, we were made to feel like we had grown 2 heads! ! The kids club stated that only children from the age of 3 were allowed to use the facilities and it wasn't until the 5th day out of desperation for some normality, that we thought we might as well ask if there was any chance that we could use the facilities we were told that was fine as long as we were there. Had we been aware of any of these facts at the time of booking (last July) we would most definitely not have booked with Thomson. We are very disappointed and although have been customers of Thomson's for many years will be booking with other companies in the future. Read Less
2 Helpful Votes
Sail Date: January 2015
This cruise was booked one year in advance all- inclusive with Premier seats and according to the brochure we would be flying on Thomson's new Dreamliner aircraft which was incorrect as it was a First Choice 767 which had seen better ... Read More
This cruise was booked one year in advance all- inclusive with Premier seats and according to the brochure we would be flying on Thomson's new Dreamliner aircraft which was incorrect as it was a First Choice 767 which had seen better days and the food was basically awful. On arriving in Montego bay all seemed 'ship shape' however we did not realise how poor this cruise was to become. Upon leaving the port the sea conditions were poor with strong gales which did not ease up for the rest of the week. What made matters worse was the inability of the ship to dock in two out of the four ports of call. We managed to dock in Cartagena in Columbia which was fine apart from the supermarket which had a sign which read "please leave all hand guns at the desk" (worrying). Upon leaving the port the Captain apologised telling us that we would be unable to dock in San Blas Panama as the sea conditions were too rough which meant another day at sea. Hoping that our stomaches would withstand the motion of the ship many guests spent most of their time suffering from motion sickness. Tablets to help prevent motion sickness were available at the ships shop for £5:99 per pkt Reception desk also sold these at £1:00 per tablet. In other words "take your own ". We then docked in Colon- Panama, our initial intention here was to go on the trip to Panama Canal but when we tried to book we were told that there were no spaces left. The port of Colon itself was shocking, I cannot believe that Thomson's staff (who had seemingly researched this place( found it acceptable ! Unless you were on an organised tour you could not leave the ship as it was deemed too dangerous- The Thomson's cycle tour had to be escorted by police who advised the cyclists "not to stop or dismount from your cycle" (nice) the town area was basically a slum. On the eve of sailing to Costa Rica the Captain repeated his previous message and we had to stay in port for another day in this awful place . As a gesture of goodwill Thomson organised buses to take passengers to a Shopping Mall !! This mall was a just a joke as it was of a very poor standard with few shops and armed police on patrol around the perimeter. The final day at sea was basically spent heading for the safety of Montego Bay. We have sailed many times with Thomson Cruises but this one has been the worst by a long way. The food on board was not of the usual standard many meals were only warm, the toast in the morning was always cold and cardboard- like, the service was slow, the tea and coffee were awful. On a lighter note the entertainment team worked hard to to produce some pretty good shows. All in all this cruise was a huge disappointment .   Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.9
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 3.9

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