Sail Date: December 2014
I have always love cruising on the Dream , been doing it since 2010 . Sadly after the last 2 weeks I have changed my views Thomson are going down hill Do not get me wrong the Staff are still amazing and cannot do enough for you We flew ... Read More
I have always love cruising on the Dream , been doing it since 2010 . Sadly after the last 2 weeks I have changed my views Thomson are going down hill Do not get me wrong the Staff are still amazing and cannot do enough for you We flew from Manchester on the 30 Dec over 1hour late taking off Arrived Montego bay 10 ¼ hrs later Checking in was OK but being late had to rush for safety drill no problem, We had requested 2nd sitting for captains nite on new years eve when we booked but got 1st Checked with reception and it was on their screen so they changed it New years Eve was a good night open air party on top deck and bubbly at midnight .Next day got to Playa del carmen (tender stop ) some went ashore early but then it was decided the swell was to much so we left and went to Cozumel for the after noon and they arranged to get the other people there. Rest of week went OK Second week weather windy could not stop at San biss So just sailed that day Coleen next day did the trip on the canal enjoyed it but when we got back Captain said we could not dock at Costa Rica So we would be stopping at collen over night and have the day there and what a dump People complained nothing to do I asked if we would any thing back but was told Thomson do not do that. Next day a sea day then Montego bay And a 2 hr delay on the return flight. Got a message from home saying the flight was was delayed , but on the ship they said it was not. They just dumped us at airport at the normal time. No Thomson people there by the way Thomson advertised Jamaica as a Dreamliner we got a 767 As for entertainment The shows still good and the crew as talent excellent ; but sadly the bar enertainment very poor Heart and Soul in the Tides bar and have always been good but the y left after the 1st week and it was like she did not want to be there 2nd week no one to take their place. We did get some artists that walked round the bar playing at the tables but if you were the other side of the room you could not hear them.Strum Jam were in the Medusa lounge a long with all the quiz’s an game shows Keith was in the Delo bar 1st week then 2nd did some in tides along with a violinist and pianist which was not our choice of music on a night out Thomson have done work on the ship since we were last on The argo as gone and it is the Explour bar Comfortable and nice coffee and cocktails Ocean bar is remaned Tides with new carpet and some funiture. On the hole I think Thomson is going down down hill .If it was not for the excellent that is holding things together.for the people at the ivory tower that in my view do not care for their customers.   Read Less
Sail Date: December 2014
This was only a third cruise the first with Thomson emerald many years ago and the second with NCL Pearl,. We picked this cruise because it was away over Xmas and New Year and also the itinerary appealed to us. Unfortunately we did not ... Read More
This was only a third cruise the first with Thomson emerald many years ago and the second with NCL Pearl,. We picked this cruise because it was away over Xmas and New Year and also the itinerary appealed to us. Unfortunately we did not get off to a good start. Arriving at Montego Bay no coaches to meet the planes and no Thomson rep at the airport. We were lucky our plane was first down and we had 2 hrs in a hot corridor, no air conditioning whilst waiting for coaches. The planes in after us waiting up to 4 hrs. The ship is past its sell by date. We were happy with he size of our cabin an outside plus though the décor was very dated. We were quite happy with the food but many people who were seasoned cruisers with Thomson Dream complained that it was not up to standard. The days at sea for us were a nightmare. Too many people chasing sunbeds which were side by side by the pool and on the sundeck with not an inch to spare. We loved the itinerary unfortunately missed out on Costa Maya but that was because of the windy weather we were unable to dock. I must say that the crew were amazing they work so hard and such long hours. People complained about the entertainment but given that it was a small group of 10/11 people we thought they did a great job. Max and Brandi was amazing singers. I would certainly not travel on Thomson Cruises again and would definitely not recommend the Dream. I think it's time Thomson retired this ship.   Read Less
Sail Date: December 2014
My wife and i booked a late holiday and was, Dare I say, Lucky to get a cruise holiday at such a late date. (3 weeks before christmas) We were told that we would be having an inside cabin, but really wasn't too fussed as last year we ... Read More
My wife and i booked a late holiday and was, Dare I say, Lucky to get a cruise holiday at such a late date. (3 weeks before christmas) We were told that we would be having an inside cabin, but really wasn't too fussed as last year we didn't holiday at all, and were just happy to see some sunshine. We landed in Montego Bay, and as one person has already stated, had a 2.5hr wait in that belting corridor. It was torture. The best thing is, our flight was delayed, so the coaches, if delayed themselves for whatever reason, should still have been there to pick us up. Even the drive through Montego bay was slow. Anyway, that's not the reason for posting this thread. When my wife and I boardered the ship, my first thoughts were, Oh dear. I thought to myself, This is dated. I Knew the ship was was some 28-30 years old, but I had been told at tomson's in Meadowhall that the ship had been refurbished. Well that is the case in some parts of the ship, but not all. First day on deck 9, I ordered a drink and walked over to the hand rail. The decking wasn't sealed and as i stood on the decking boards, black smelly water oozed from underneath. The swimming pool was just a small square hole with some kind of platform area around it which was horrendous. the seating around the edge of this "platform" looked like tomsons had made wooden seats from pallets. Now i'm not one to be fussy about little niggly things such as this, but I was on deck 9 near to the back of the ship, and to get to the deck, you had to pass through 2 doors. Now if anyone has passed through these doors, would have noticed the most rank smell ever. The only way i can describe it is as if someone had been sick and it was left to ferment. One other problem i encountered was that the captain said across the tanoy, that if you wished to smoke, please use the port side. Well it seemed clear that you could smoke on any side and anywhere along the back. The ships back rail was covered in cigarette ash, it looked disgusting. fair play to anyone that smokes, but i'm afraid I don't and the ashtray stank. I'd wake in the morning to watch us approach our port of call, and there would be glasses from the previous night with fag ends in them. At the lido bar, i asked for two gin and tonics. when i was served them, in one of the glasses there was something green floating on top. (no it wasn't lime) so i asked the bar tender to change it for me. he simply knocked it off with a straw and gave it me back. The drinks at the lido bar were supposed to be cocktails, well if you go on this cruise, ask for one, see what you think. As someone as already said, the blue towels were very old and shabby. Do not even try to connect to the ships internet, seriously, you are wasting your money. It doesn't work.......This is the truth.. I paid for 120 minutes of internet, I think it was £16. I managed to upload 1 picture and talk to my son 3 times on whatsap. Once connected you couldn't log off and the minutes just ticked away. I asked the destination team what was wrong with the internet and they told me, "I don't know, we use a different on to you" We missed two ports of call, costa maya and playa del carmen in mexico, due to "bad weather" i could have swam over to the port. there were bigger in the pool... The ship was really, really bad with people having chest infections. I was in the cue waiting for my dinner, and as i went down the line, the man in front of me, bent his head down away from the counter, sneezed in his hands, then continued to pick up the tongs which you use to pick up your food with. I walked round him and could not believe what i had just seen. The waiters did work hard, but that was due to not having enough. It was diabolical. In the end, that ship was just somewhere to lay my head. The experience (on the ship) was not enjoyable at all, and yes, many, many people said that they would never go on this ship again. Before I finish, I was at the reception on the 1st of January, and a lady was there with her husband and two children, a boy about 14 and a young girl about 7 or 8. The lady was really crying and upset saying that they were on the uppermost deck letting the new year in. Everyone was tipsy and the suited and booted started jumping in the pool with their wives in their cocktail dresses. Fine, have a good laugh. But the staff then picked up this young lad and threw him in the pool where he cracked his head and had his new £600 iphone 6 in his pocket. Then i heard the lady say that the young girl was offered champagne. She was saying that the pool should have been netted at around 10pm, for safety reasons, but this didn't happen. The orion bar was a nice, well presented restaurant, with a nice menu. i saw lobster tail on there. "nice i thought" so i ordered it. Now correct me if i'm wrong, but was your meals cold and the lobster rubbery? Did you try the lamd? was it pouring with blood? Well i must have hit bad luck twice in there....before i forget, If you book with this ship, DO NOT pick a cabin towards the back, you will get vibrated out of bed. All i'm saying is, there are better ships out there, be warned Read Less
Sail Date: December 2014
Firstly I would like to say if you are thinking about booking a Thomson cruise think again ,dirty dingy cabins, dirty towels and bedding ,poor quality food and drink,mediocre entertainment ,sunbathing areas packed in like sardines,.Family ... Read More
Firstly I would like to say if you are thinking about booking a Thomson cruise think again ,dirty dingy cabins, dirty towels and bedding ,poor quality food and drink,mediocre entertainment ,sunbathing areas packed in like sardines,.Family cruise but nothing for children to do especially teenagers the sports deck that is on the website has now been replaced by sun beds ! Drinks package a waste of time there are so many restrictions ,staff rude and un helpful ,,I could go on,,, first and last cruise. Read Less
1 Helpful Vote
Sail Date: December 2014
This was my first Thomson cruise and to say I was disappointed is an understatement. I think had I been told this was not even 3 star I would have never had booked this cruise. The drinks service was terrible on New year it was very ... Read More
This was my first Thomson cruise and to say I was disappointed is an understatement. I think had I been told this was not even 3 star I would have never had booked this cruise. The drinks service was terrible on New year it was very difficult to get a drink. One day we were asked twice in an hour if we wanted to buy a lotto ticket but we could not get a drink from the waiter.The food in the self service restaurants was cold and often dry. Not even real fruit juice for breakfast sometimes just water with a hint of juice came out. The reps seem to have little knowledge of anything and often become annoyed when asking a simple question. There is so much wrong with the ship that I would not return. I will say the staff in the Orian restaurant were great and the meals were better there. New Year meals was really good, I was a bit disappointed that we had the 6pm meal but when I heard what happened with the 8pm with some people not even getting a seat I was relieved. Our cabin a deluxe one had marks all over the walls but the cabin housekeeper did his best and was very friendly.   Read Less
1 Helpful Vote
Sail Date: December 2014
We have just returned home from our first cruise. Our arrival at Montego Bay airport was a disaster!!!! Hundreds of passengers waiting in a very hot corridor, with no air conditioning, no water and NO THOMSON REP, for TWO HOURS!!! No ... Read More
We have just returned home from our first cruise. Our arrival at Montego Bay airport was a disaster!!!! Hundreds of passengers waiting in a very hot corridor, with no air conditioning, no water and NO THOMSON REP, for TWO HOURS!!! No explanation, no coaches to take everyone to the ship. There was nearly a riot. We were given a £50 credit per person by the Captain as compensation, but this initial experience certainly spoiled the beginning of our cruise. The cruise itself was very good, the excursions excellent (although a little chaotic). Our cabin was excellent and our cabin steward was lovely. The food on board was very good and the majority of the staff were very helpful, friendly and nothing was too much trouble. The ship's air conditioning was too cold, I had to wear a shawl when we were inside in the evenings. The shows were excellent, very professional and enjoyable. Sadly, it was very difficult to get a sunlounger as selfish passengers had "reserved" them with towels and belongings and disappeared for hours!! Our journey home was not quite a bad as the arrival but Thomson did not control passengers leaving, which meant that three flights of people were allowed off the ship all together to queue (again) in the port building at Montego Bay. I felt really sorry for the lady Thomson rep who was doing her best to control passengers but had to put up with a lot of abuse from angry passengers. We would probably think twice before going on another Thomson cruise. Shame, as this was our honeymoon Read Less
1 Helpful Vote
Sail Date: December 2014
so i book a New Year Cruise simply to Celebrate it in style, boarded the Thomson Dream with my husband and son Ajay on the 30th of december 2014 from Manchester as there were no flights from glasgow, also booked the hotel stay and car ... Read More
so i book a New Year Cruise simply to Celebrate it in style, boarded the Thomson Dream with my husband and son Ajay on the 30th of december 2014 from Manchester as there were no flights from glasgow, also booked the hotel stay and car parking at Manchester Airport inn at nearly £100, we arrived at the hotel and were immediately asked if we would like to purchase transfers to the airport, eh sorry i thought this would be included, Rylie the thomson sales rep who i booked it through obviously forgot to mention these weren't included. so we wen't to the airport the next morning only to be delayed an hour after hearing that our plane was on the runway but there was a problem, a first choice plane was finally brought around and i'm thinking, hold on, aren't we supposed to be getting the Dream liner, well that's what i was told when i booked it and it's clearly on the page in the brochure. quite a few people had thought the same thing but apparently after speaking to a crew member, he said the dream liner has never been scheduled for that particular destination, it's always been First Choice planes. Arrives in montego bay after the 10 and a half hour flight, ( if your planning on watching a movie i wouldn't bother as the Headphones are rubbish) The flight in general was fine but the landing was very rough, the plane was swaying from side to side till we landed. Gets to the ship and there's a photographer to take your photo, who really wants their photo taken after all that travelling especially when my son went with a white t shirt and it certainly wasn't that colour when we got there so i kindly refused to have them done. Got to our cabin and our wee room attendant was there to greet us, very nice guy but not the best of cleaners, had to ask him to clean the toilet as soon as we arrived as it didn't look as if it had been touched from the previous family. We then had to go to the Medusa for the drill, would have just liked to have went to my bed but this is a very important procedure so wen't without complaint. New years eve was Captains cocktail night, we were so looking forward to see the bells in on the ship, excitedly got our best outfits on and headed upstairs to meet the captain, waited in a very long queue for the photo and were then sent in to the Broadway show lounge to wait for him to come and do his talk, we waited ages for that then it was time to go for dinner, i couldn't believe that people were running to the tables to get a seat, there was very limited space but we managed to get one in the end, i thought we should have been taken to our seat as this is what they usually do, the service was extremely slow and we were still sitting waiting on our dinner after 10pm, my son had fell asleep on the chair and we were all feeling very tired by this point as it had been one very long night of waiting. Eventually the dinner was brought out and i told the waiter not to bother with the dessert as i had to take my son to bed so after all that we ended up missing the bells, i was really upset that i had booked this cruise for our 25th wedding anniversary in february but decided to do it earlier especially for the New year and missed all the celebrations. It wasn't the staffs fault as they were running around like headless chickens and were very apologetic for the wait. They could have been doing with a lot more staff on that night. The drink prices are extremely high compared to the last time we were on this ship 3 years ago, the bar service in the medusa bar and deck 11 was very poor, we had to go look for a waiter or go to the bar ourselves. The ladies toilets outside the Broadway had 2 cubicals so always had to queue for them and were blocked a few times. The best toilets were the ones just after reception area, always very clean kept and had more cubicals. The lifts were a joke, my husband is disabled and had brought the wheelchair but the lifts were always full or you would wait ages for them, he ended up using his walking stick to make sure he could fit in the lift as they were very small so only the wheelchair and 1 passenger would only be able to get in at a time. A lot of the time he would tackle the stairs instead of waiting. On New years day we arrived in Playa del Carmen in Mexico, over 300 passengers got tendered off the ship and while we were waiting to get off the captain put out an announcement saying no more people were allowed off the ship due to high winds and told us we were going to dock in Cozumel instead, that was all fine for the people on the ship what about the people that were getting left behind. the tender boats had to bring all the passengers to Cozumel throughout the day. Could you imagine all them people coming back to port to see that the ship had gone! there were a lot of complaints on that day i can assure you and this was our first port as well. The following week we headed to San Blas only to be told when we got there it was too windy to tender, another disappointment, so that was another day at sea going around in circles because we couldn't get into our Next port early. Our next port of call was Colon in Panama, which as i thought we were going through the panama canal on the ship and that's why the Itinerary was called Pride of Panama, another reason why i booked this cruise , i spoke to someone else about it on the ship and they had thought it was going through it too, oh well so we booked the railway and gutan locks excursion, we fairly enjoyed it. we went back to the ship only to hear another announcement from the captain saying they had checked the weather for our next port which was Costa Rica and it was too windy to dock so we were staying in Panama for another night, well that was the last straw for me and many passengers, there were queues at the reception all complaining including myself about missing another port, i felt more sorry for the people who were only on for a week and only got to see 2 ports out of 4. We paid a lot of money for this holiday and waited nearly a year to do this Itinerary as the 3 places we didn't stop are the places we haven't been to before, we had been cuba, cozumel, caymen islands etc before and the ones we wanted to see we were robbed of. There was no compensation for the ports we didn't visit which i find very shocking and Thomson really need to sort this out. If you are going to Panama i recommend you do a ship excursion , do NOT go alone, 2 of the ships crew got robbed for their phones and the money they were sending home. They were a little shaken but ok and this was in the afternoon. Another reason i wondered why the captain would want to keep us in this port another night. it was a very dangerous place. Surely there was another port free on the way back to Montego Bay, he never gave us any option, we had to stay and that was that. Needless to say we didn't leave the ship the second day. we didn't get the £50 onboard credit that was promised to us when we booked it, my sister in law received hers and she booked her holiday 2 days after us, i asked at reception about it and they said there was nothing on their system to say i was getting it and that i would have to see my travel agent when i got home. i have read the small print in the brochure and it say only first bookings get this. Why didn't the girl at the reception desk just ask me if this was my first cruise with Thomson?? i had to work that one out for myself, i just assumed i was entitled to it because i was told that when i booked. The entertainment in my opinion wasn't as good as last time either, it seemed to be all the same kind of stuff on in the Broadway, the only thing different was the comedian once a week who were really good and also the Dreams got Talent, hence the reason why we only went to the shows 4 times in 2 weeks. but then again everyone has different taste and a lot said they loved the perfomances. my son took ill a few days into the holiday, started off as a sore throat and then a cough, he was shivering and had a very high temperature, i thought it was sun stroke so after a trip to the ships doctor she diagnosed an ear infection, so left with some antibiotics, a bottle of calpol and £64 medical bill , although i would have paid anything for my son to be better and that's how they get you. Flight was delayed an hour and a half on the way back too, thank god we were allowed to stay on the ship till 3pm and not put off first thing in the morning as royal carribean have done to us before, it would have been too long a day as our flight was supposed to be at 6.30pm and delayed till 8pm. I know this sounds like a very negative review but We have really compared it to 3 years ago on this ship which i have always described as my best holiday ever, fantastic itinerary, brilliant and friendly service, great entertainment, i always have rated Thomson holidays very highly but this ship has changed for the worse, wouldn't say it was platinum and i feel i don't want to go on another Thomson cruise again, i'm not saying i won't but definitely not at the price we paid. we met a lot of very nice people who have also said that they felt the same way. Might be hard to believe but this is the first review i have felt the need to do, Anyway, i hope i haven't bored you too much, All in All a holiday is what you make of it yourself and we really did enjoy ours, make the most of the ports you stop at cause you might not see another :), My biggest issue is missing the 3 ports, i feel really angry about that.   Read Less
Sail Date: December 2014
While the holiday over all was very good we were very disappointed with the Dream which is now looking very old & tired. Toilets in the public areas were blocked every day & the deck area around the pool on deck 11 needed a really ... Read More
While the holiday over all was very good we were very disappointed with the Dream which is now looking very old & tired. Toilets in the public areas were blocked every day & the deck area around the pool on deck 11 needed a really good clean. Thompson claim to recognise returning customers but we did not get any recognition & at times some of the bar staff were rude ignoring you trying to attract their attention. Apparently there has been a change of staff & I can only say it was not for the better. There were many problems with the airport, transfers & getting luggage to cabins which other reviewers have discussed. The £50 per person from Thompson went some way to acknowledging the problem but did not sort it out for departure which was still a bit of a nightmare. Booked a late checkout cabin only to return to have a shower & change finding the cabin door wide open with our property on full view for who ever chose to walk in thankfully valuables were in the safe. The bed had been split into singles & made up & the bathroom was in a right mess with a maintenance engineer working in the roof space. When we eventually got to have a shower we found there was no hot water! Complained to reception who said there would be no charge for the late checkout but got home to find payment still taken......thanks Thompson! This was our third cruse on the Dream but sadly it will be our last. This is not a platinum standard ship & not worth the price paid. Read Less
Sail Date: December 2014
The holiday did not start well when we arrived at a suffocatingly hot airport and there were no buses available to transfer passengers to the ship. This resulted in a long, standing, wait in a huge queue in temperatures that are alien to ... Read More
The holiday did not start well when we arrived at a suffocatingly hot airport and there were no buses available to transfer passengers to the ship. This resulted in a long, standing, wait in a huge queue in temperatures that are alien to the average Brit dressed for a journey from a cold climate. No drinks were offered. There were no reps there to tell us what was going on, or how long the buses might be. When we were eventually transferred to the ship on a boneshaker of a bus, embarkation was less than smooth. The reps were asking us to 'smile' for the camera that recorded your image for verication of your ship's card.... after a two hour wait in a sweatbox!! Not exactly how you want to be seen for the duration of your holiday! Our cabin was a couple of doors from the back of the ship. Now I know someone has to have these cabins, but they are extremely noisy and vibrate vigorously. On docking and casting off, you are lucky to hang on to your fillings! In our opinion, the food in the self service restaurants was not up to standard. It was constantly cold, repetitive and of poor quality. Definitely not a good dining experience. The Orion restaurant was marginally better. Drinks in the bars were expensive and some were positively undrinkable. Unless it came out of a can it should be avoided. The swimming pools were not inviting. The one on Deck 11 reminded me of a sheep dip. Our cabin steward was as usual, good. We also contracted the 'cruise cough'. The reps and reception staff on board were evidently receiving a lot of complaints, and some were short tempered and unprofessional when dealing with passengers, even when they weren't complaining. All in all, a not to be repeated experience. Certainly not on a Thomson ship. Its next port of call should be the breakers yard!   Read Less
Sail Date: December 2014
Just returned from Christmas and New Year on the Dream. During a disappointing cruise on the Dream in September we were assured by the Housekeeping Dept then that the many problems that we were experiencing would be rectified and that ... Read More
Just returned from Christmas and New Year on the Dream. During a disappointing cruise on the Dream in September we were assured by the Housekeeping Dept then that the many problems that we were experiencing would be rectified and that 'all the stops would be pulled out' for the Christmas cruise which we had already booked. Oh. Dear! From the moment we landed in Montego Bay on the 23rd December, this went from bad to worse. We landed on time and were advised by the air stewards that once through immigration we would be taken to the coach and on our way to the ship within minutes.In fact we stood in a queue for over 2 hours and 15 minutes waiting for coaches. We were the lucky ones, some people waited over 3 hours. We were in a long corridor, with no air conditioning, no water, no information and NO THOMSON REP. to explain why there were no coaches to transfer approx. 900 people to the ship. When we got to the Cruise Terminal we were offered a small plastic cup of water - no apology for our long wait - nothing. The next day after I presume hundreds of complaints the Captain stated that he was contacting London to see what had gone wrong and offered all those affected £50 on board spending.We never received an explanation for the chaos. One of the problems during the September cruise was the poor condition of the cabin towels and linen. The towels were very thin and in some cases threadbare, with holes and frayed edges. This December we had the same problem. After a visit to the reception things improved but we still had a thin duvet cover with a tear. We were told by a very embarrassed Cabin Steward that they didn't have enough linen to change the beds for every cabin half way through a cruise and she was meant to rehang towels instead of changing them. Our shower curtain was stained along the bottom edge with mould. Although some of the toilets had been refurbished since September some were dreadfully shabby and on the last day al least four were blocked. On two occasions the water supply to the basins etc.,was turned off for maintenance. This happened on the final day of the cruise when people were hoping to freshen up for the journey home and had hired rooms for £35 only to find that there was no water. Each day we received info about the ports of call but when we docked at Falmouth in Jamaica the daily news gave us information about Falmouth in the South West of the U.K.!! Some of these niggles smack of sloppyness but most of them stem from a desire to cut costs. The main problem on this cruise was that scores of passengers became ill with dreadful hacking coughs - a feeling of weakness and unable to keep warm. Some stayed in bed in their cabins for a few days and all around the ship the sound of choking coughing could be heard. My brother in law was treated in the ships hospital receiving treatment for a chest infection and after three days of treatment (and a hefty bill) flew home on a planeload of fellow cruisers coughing for the whole 8 hours of the flight. The public rooms, i.e. restaurant, lounges, theatre etc., were freezing cold and although the staff were asked if the air conditioning could be turned down were told it wasn't easy to do. Lost of people sat with cardigans,or shawls to keep warm or avoided the cold rooms altogether. It was felt that the unpleasantly cold surroundings may have contributed to these infections, I have seen from other reviews that other Thomson Dream cruise passengers have had similar outbreaks during recent cruises. There was also chaos when leaving the ship for the flight home with three plane loads of passengers again waiting for coaches. The Thomson staff were completely out of their depth. Most of the people we spoke to were adamant that they would never go on a Thomson Cruise again. We are of the same opinion. This is not a Platinum cruise. However, it must be stated that as usual the cabin stewards and restaurant staff were very attentive and worked hard. Read Less
1 Helpful Vote
Sail Date: December 2014
arrived in Jamaica, stood in narrow hallway for three and a half hours, no water, 40degree heat. With +- 750 people waiting for coaches to transport us to the ship.. thomsons had forgotten to lay on coaches. this was the reason the rep ... Read More
arrived in Jamaica, stood in narrow hallway for three and a half hours, no water, 40degree heat. With +- 750 people waiting for coaches to transport us to the ship.. thomsons had forgotten to lay on coaches. this was the reason the rep gave us at the airport, before phoning London to sort out the coaches... they later claimed, on response to our complaint back in London that there was a traffic problem.. it was tops 20 minute journey to ship from airport... they also said there was water provided, outside the terminal!! we were not allowed to leave the terminal.. the ship itself is in a poor state, constant flooding in our bathroom..( towels thread bear). our cabin was in need of major repair.. the waiters in restaurant, and the room porter were very good, but certain bar staff were downright rude and insulting.. the food was not bad, but very repetitive .. the excursion trips were a con, not a Thomson rep to be seen once they got you onto the coaches.. took a trip to Tulum, we spent one and a half hours at the site, then we were driven to a restaurant on the beach, given a Luke warm buffet lunch and had to spend the rest of the day on the beach..we could have arranged our own beach trip at no expense.. every single passenger we spoke were complaining, some of these people had been cruising with thomsons for years, but all said they were never cruising with them again.. the entertainment, well it was the theatre or quizzes, the theatre troupe tried there best, but most times you felt you were on a floating butlins.. I feel that this company is not set out for cruising!! they give cruising a very bad name.. disembarkation was a shambles.. never will we be using this company for any of our future holiday plans, be it on land, and especially not at sea.. Read Less
Sail Date: January 2015
We chose this cruise for its itinerary and didn’t have great expectations for the ship. Sadly the ship didn’t even match our low expectations. Ship & crew were tired, there was a lack of attention to detail and nothing like the ... Read More
We chose this cruise for its itinerary and didn’t have great expectations for the ship. Sadly the ship didn’t even match our low expectations. Ship & crew were tired, there was a lack of attention to detail and nothing like the efficient but laid-back atmosphere we’ve found on previous cruises on Spirit & Celebration. Flight out was fine (Dreamliner), ditto the transfer to the ship – none of the grief passengers had experienced the previous week. We’d chosen our cabin well, an “outside plus”. As big a cabin as we’ve had, and with tub, fridge, sofa etc. As tired as the rest of the ship but very acceptable. Food in the MDR was generally good. We bought a wine package. Prices started at £17 per bottle – that’s high for Thomson – but the package brought the per-bottle cost down to a Thomson norm of about £14. Enjoyed one bottle of Shiraz, but by the second evening it was sold out – and never replenished. A Chilean merlot was OK, but more than once – despite being specific when ordering – we were brought a rather rough Spanish merlot instead. More slap-dash. Bar prices lower than most ships, though the gap has closed – can no longer be favourably compared to prices at my local. Lots of complaints from those who’d bought the all-inclusive drinks packages. Firstly because it was sooo expensive (£230+ pppw), secondly because it wasn’t all-inclusive – supplements to pay for bottled beers, canned sodas, branded spirits, some cocktails. Not our problem, but such extra cash as Thomson extracted was more than lost in future business. Buffet food was OK, though the comparatively poor cooked breakfast items were usually cold. Entertainment wasn’t a patch on other Thomson ships. The main shows relied entirely on song-and-dance from the musicals, including a lot of the tuneless makeweights from those musicals. And although the dance troupe was pretty good, the choreography was repetitive & uninspired. The cruise director announced a completely new set of shows for the second week, but that night’s show was a repeat of the previous week. A repeat is no big deal, but if the CD doesn’t know the programme…… A couple of decent if unexceptional comedians, with very similar routines, and that was it for the main entertainment. Groups, particularly the party band, varied from OK to very good but sessions sometimes didn’t even last 20 minutes. Daytime entertainment was the usual bland & uninspired quizzes, napkin-folding etc. Evening dining was anytime. Queues at the door of the MDR were short, but oh-so-slow-moving, particularly galling when there were lots of empty and laid-up tables. Slap-dash and dis-jointed. And the meal sometimes followed by coffee, sometimes not. Formal nights were in two sittings, we were allocated first sitting but could ask to be switched – so we asked. We later managed to swap independently with another couple – which was very fortunate because the note granting our request was delivered to our cabin halfway through first-sitting!! More slap-dash. Captain’s receptions do vary from ship to ship, but we’ve been to some good ones. On Dream we listened to music in the Broadway Theatre for half an hour, wondering whether we were in the wrong venue. Then the captain was introduced, he introduced his senior officers, and that was it – all over in ten minutes, a glass of something fizzy & not even the smell of a canapé. Cabin TVs had the usual assortment of channels, including a couple of live freebie satellite news channels – except that there was rarely a TV signal at sea and sometimes not even in port, and the (analogue) picture was distorted more often than it wasn’t . Ship’s excursion channel was badly-chopped-together snippets with long periods of silence. Smacked of “the hell with it, that’ll do”. And since it was put together by the same folk who produce the ship’s cruise DVD I guess they sold very few of them. None of this a big deal, and no we didn’t cruise to watch TV, but again symptomatic of slap-dash. We got trapped in a lift. Used the phone, the operator took it in her stride, "we’ll get the electrician to you very quickly". And he was quick. We were released in about 5 minutes, no worries. But no wonder the operator took it in her stride, we learned that it had happened a couple of times the previous week. And the next week we witnessed it happen again to other folk!! The attitude seems to be – it happens, so when it happens we simply call for the electrician to get the folk out. Now that’s real slap-dash. And with an admittedly-low risk of serious consequences. The lifts were in any case comically slow and unreliable. And did I detect a triumphant note in the lift’s recorded voice whenever she said “Deck 11”? We frequently smelt wafts of sewage in various parts of the ship, including our own corridor. Worrying, because of the ship’s history of sewage & aircon problems – though on this cruise there were no actual problems that we’re aware of. But, as said, we chose this cruise for its itinerary. Which is a great shame because we missed two ports out of four in the first week!! OK, the Caribbean was a little frisky & windswept, which we’ve not seen before. The ship did wallow a little, some folk felt unwell, and I guess we weren’t too surprised when the captain announced that there was too big a swell to operate the tenders required for San Blas. So we were stuck with an extra sea-day instead. But at the end of the next day in Colon (for trips to the Panama Canal, a great day out), the captain announced that it was too windy to berth next day in Costa Rica so we’d be staying in Colon for another day. Colon is aptly-named, it’s a grubby & unsafe city and folk who ventured beyond the block adjacent to the ship were being turned back by the police. A crew member was mugged, a ship’s cycle tour was abandoned, and folk who took ship’s shuttle to a shopping centre returned almost immediately. So the cafes by the ship were packed with folk making use of their free wi-fi. Folk were grieved that the captain had made no attempt to sail to Costa Rica, or to some other port, or even back to Jamaica a day early – there were certainly berths available. Anything but that awful port. The previous day’s excursions to the Panama Canal, both by ferry & by train, had sold-out on-line before the cruise – a poor piece of guestimation by Thomson. This second day in Colon enabled Thomson to lay on Panama Canal trips for those who’d been disappointed – great for them, and dare I suggest great for Thomson, but a completely wasted day for the majority. General consensus was that either the captain was lazy or Thomson were trying to earn a few quid on extra Panama excursions and save a few quid on fuel – but whoever’s to blame it was a big downer, and added significantly to the discontent. Perhaps we’d have been more forgiving of the ship if we’d not had those missed ports. But we’ve missed ports on other cruises, and I think this was generally the poorest cruise we’ve done. Was there anything massively wrong with the ship? No. But just so many comparatively minor quibbles, each insignificant but added together they demonstrate an absence of leadership, training, and crew contentment. Hasn’t put us off Thomson, has put us off sailing this ship again. And we know that many first-timers on that cruise won’t be cruising again. For the record: Cartagena. Well worth visiting, attractive city, lovely people, very safe, nothing like the cesspit we’d imagined it to be. Cheap & easy to DIY using taxis. San Blas Islands. Didn’t get there. Colon. OK only for ship’s tours to Panama Canal. Port Limon, Costa Rica. Didn’t get there. Montego Bay. Didn’t look that special, but a great day – independent tour to Dunns River Falls, river-tubing, Ocho Rios market. Playa del Carmen. Excellent. Ship’s excursion to Tulum (Mayan ruins) and Xel-Ha (very well-run all-inclusive water park, lots of attractions, great for kids. This isn’t “Mexico”, but a very enjoyable venue – well worth a full day) Havana (overnight). Great port, highlight of the cruise, easy to DIY. Grand Caymen. A trip fixed up on the pier, to “Stingray City” a sand-bar (about waist-high in the sea) a mile or two offshore. Amazing experience, lot & lots of stingrays. Read Less
4 Helpful Votes
Sail Date: January 2015
Our first cruise, chosen for its itinerary. We were suprised to meet so many veteran cruisers. We ate in the main dining room in the evening, the service was very good and you could choose to eat on your own or on a shared table, we ... Read More
Our first cruise, chosen for its itinerary. We were suprised to meet so many veteran cruisers. We ate in the main dining room in the evening, the service was very good and you could choose to eat on your own or on a shared table, we alternated. The self service restaurant was fine for breakfast and lunch (on the days at sea). Day 2 - at sea Day 3 - Roatan. Ship couldn't get into port becuase it was too windy, so we were tendered in; although at least 2 other cruise ships managed to berth. We hadn't book a trip for this day, just wandered into the town, had a beer in a local seaside shack and then walked up the other way, had our picnic and enjoyed the scenery. Day 4 - Belize City. Trip to Lamanai, including a river cruise. This turned out to be a fast motorboat trip with occasional wildlife stops (no jaguars). Everyone seemed to enjoy this part of the trip, very exillerating. Lamanai is a well maintained site in the jungle - bug spray was necessary and provided by the guide if you didn' have your own. Lots of temples to see/climb and the howler monkeys were in full voice, amazing. After the boat ride back, we had a basic rice, beans and chicken lunch, the the coach journey back to Belize. Recommended. Day 5 - Costa Maya. Trip to Kohinlich and Dzibanche Mayan ruins. Both interesting sites, well worth the long journey and you can still climb the temples. Day 6 - Cozumel - Chichen Itza - fantastic. A long journey but not to be missed. We bought a guidebook and map before entering the site, left our guide and did the whole site on our own (I suspect the tour party didn't see everything). Surprised to read other comments about the site being crowded with loads of hawkers pestering you. This is a huge site and the Sunday we were there had about 5 coach loads and local Mexicans out for the day. The hawkers all have stalls and they don't bother you unless you stop and look at their wares. Day 7 - at sea The ship was well maintained, our cabin was kept very clean. The ship has masses of hand cleaning gel dispensers to combat Norovirus and most people used them. There was a 'problem' half way through the cruise and self service became served, I can't see why others find that a problem, would they rather spend their holiday sick in their cabin. The drinks package was amazingly expensive, we settled for 5 bottles of wine for £72 but the choice on this deal was not very good. A lot of people seemed to be drinking water. Sea days were boring and getting a sunbed (in sun or shade) for a problems. The sun beds were covered in towels and books from early morning and when I asked at reception about the 45 minute rule I was assured that it was imposed - hahaha. We followed this cruise with a Louis Cristal Cuba Cruise - the main reason for our Caribbean trip. Would recommend it to those who don't feel that cruising is for them but want to see a fascinating part of the world. Read Less
Sail Date: January 2015
This was my 6th cruise with Thomson and my 2nd( and last) on the Dream. Dreamliner flight and transfers all went smoothly and our cabin although a little tired in places was a good size and surprisingly quiet considering it was next to ... Read More
This was my 6th cruise with Thomson and my 2nd( and last) on the Dream. Dreamliner flight and transfers all went smoothly and our cabin although a little tired in places was a good size and surprisingly quiet considering it was next to the open stairs and lifts. Despite some upgrades the ship seemed worn and tired. The new coffee lounge was smart but spoilt by the enthusiastic use of mastic on the windows. This cruise is advertised as a Platinum cruise - after researching this it is based on customer feedback so don't expect any extras that this title may suggest.. There are coffee/tea facilities in the cabin and bottled water on the dining table but that doesn't exactly make it platinum! The ship was busy on the day at sea - they have turned the sports court into a sun lounge with beds and a bar which went some way to ease the sunbed situation but occasionally it was hard to find one. There were the usual quizzes and a few classes but little else - no afternoon play for example. I was very disappointed with the main Dining Room this time. There was a wait to be seated unless you were willing to share ( we were a group of 4), there was a wait for the food( breakfast took 1 hour 20 mins on the first morning!) leaving the poor waiters hovering and when it did come it was never hot. The desserts had obviously been prepared for hours and were beginning to curl up at the edges. Most of the waiters were polite but we had a very grumpy waiter one night : he made faces when writing our choices and purposely ignored us so didn't serve any coffee until we eventually managed to stop him and ask for it. We have never experienced that on a Thomson ship.Not impressed. The buffets had a good selection of food - Sirens had a nice selection of salads at lunchtime and delicious afternoon tea. We had breakfast in the buffet before various excursions and it was hot and plentiful. We had a meal in Mistrals one evening - fantastic service and delicious food; just what we had been missing in the dining room. The entertainment team were good and the evening shows were excellent with good choreography. The Cruise Director sometimes took part but we never saw him out and around the ship. Crew show was also very good and was the only time you felt the whole crew were a 'family'. This is the first year Thomson has visited these ports and the ship had problems getting into them due to the wind which reading other reviews seem to be an ongoing theme. The captain admitted that the ship did not have modern stabilisers like bigger cruise ships and found it difficult getting into port. Our first call was Roatan, Honduras and we could not get into port so went to a smaller one next door, unfortunately a ship had docked earlier so tenders had to be lowered making our arrival late. The next port was Belize and the ship anchored quite a way out - the journey by local tender to shore was 20 mins , if ships tenders were used it would be 40 mins! We were late into Cozumel as the ship took several attempts to dock. This seems to be an ongoing problem for the Dream, maybe Thomson need to find different ports of call or a ship that can cope with it. Judging by other reviews we were lucky and managed to visit all ports eventually. There was a wide range of shore excursions which covered most tastes from active to historical and the guides were good, especially in Belize. However, we did have some mishaps - on the catamaran trip a man fell off the top deck into the water and on the trip into the forest one poor lady passed out right in front of us. On the long trip to visit Chichen Itza the ferry from Cozumel was very rough so many were sick before they got there! On return to Jamaica we stayed on for another week at the Sensatori resort and had a fantastic week. If we had been there first I don't think I would have got on the ship. Would I go with Thomson again? Yes, we have had some great cruises but I wouldn't go on the Dream again- shame. Read Less
Sail Date: January 2015
I have just returned from a 14 day cruise on Thomson Dream the itinerary was Pride Of Panama / Cuban Fusion,I am sure I will not be the only person complaining about this cruise as there was quite a number of people who like myself who ... Read More
I have just returned from a 14 day cruise on Thomson Dream the itinerary was Pride Of Panama / Cuban Fusion,I am sure I will not be the only person complaining about this cruise as there was quite a number of people who like myself who have been on the dream before and also other Thomson ships and will not be cruising with Thomsons again. We should have had four days at sea and instead actually had six days at sea as we could not dock at San Blas Or Playa Del Carmen due to the weather conditions ,I spoke to crew members and looked on forums and it seems that the ship has never stopped at San Blas and also has had problems docking at Playa del Carmen and Costa Rica before ,so why create an Itinery which is so inviting but leaves so many people disappointed . There was a party thrown on the second week (deck fest) to make up for the bad weather giving complimentary drinks and a buffet supper ,I was on the all inclusive package anyway so it was great for the people who was not ,when I stated this at reception I was toldthat I would get £10 pounds per person (£20) refund , the drinks package cost £760 which is roughly £28 per person per day(£56) I have sailed on the Thomson Dream two years ago around the Carribean and have noticed a big change on this ship ,none for the better. Although the staff members ,waiters etc. are brilliant there just does not seem to be enough to cope especially in the main dining room where there was always a long queue and the poor waiters were running round like headless chickens trying to serve and please everyone , also the time it took for the wine waitor to take your order they also seem to have to serve more tables than previously,one waitor told me the staff had been reduced by approx 140 personel. As others have stated there was problems with the lifts so the elderley and disabled had to wait a long time ,also the smell of sewerage on the cabin decks. A word about the drinks package,there are more supplements than ever before ,most premium brands have a £1.20 supplement i.e last year Bombay Sapphire (my tipple)was included ,this year £1.20 extra ,gordons is still included but avoid the ship brands . The flights on the dreamliner in premium class was superb infact my wife said it was the best part of the holiday. As stated have cruised with thomsons before on the Destiny ,Majesty and celebration and twice on the Dream ,the Dream has definately gone downhill and to be honest I would be scared of booking on any of the other ships incase they have gone the same way . Have been on P and O once july 2014 on the Oceana and it was a different class . We went on the Dream because of the itinerary (no San Blas ,No Mexico). Have booked P and O again on the Brittania in July and will post a Fair and honest review when I return. Read Less
Sail Date: January 2015
Started off bad and got gradually worse,restricted to two complimentary drinks on the flight out as we were told they have no stock,yes on a 10 hr flight unbelievable,no dreamliner by the way this is an advertising gimmick.Arrived on the ... Read More
Started off bad and got gradually worse,restricted to two complimentary drinks on the flight out as we were told they have no stock,yes on a 10 hr flight unbelievable,no dreamliner by the way this is an advertising gimmick.Arrived on the ship to be greeted by sewage smell on the stairways and cabin and corridors stinking of cigarette smoke/smell.I don't want to repeat all that has been said in the other reviews but they are all spot on, from watered down slops they call beer and spirits to the cold food in the buffet and restaurants and the missed ports of call, blocked toilets.We have cruised with Thomsons many times and never had any major cause to complain but this cruise was a disgrace.It seems Thomson have made so many cutbacks they have forgot people actually pay good money for these cruises,they now have a total disregard for their customers,they should be advertised as booze cruises on a decrepit ferry.Unbelievably continued right till we got home to find both our cases and contents soaking wet probably left outside in the rain in montego bay on our departure ,thanks Thomson for our worst holiday in 40 years. Read Less
Sail Date: January 2015
What a nightmare trip with THOMSON - a lying, arrogant organisation that cons their guests in such a despicable way. I am talking about the direct flight from Newcastle to Montego Bay, Jamaica on 13th January 2015. The flight was due to ... Read More
What a nightmare trip with THOMSON - a lying, arrogant organisation that cons their guests in such a despicable way. I am talking about the direct flight from Newcastle to Montego Bay, Jamaica on 13th January 2015. The flight was due to depart Newcastle at 9.15am and go directly to Jamaica. First problem was the late arrival of our plane from Manchester: the reason being some technical difficulties before departure from that airport. That was 45 minutes delay. We were then informed that the plane had to return to Manchester before flying to Jamaica – the reasons mentioned over the tannoy being obscure and suspect: strong headwinds over the Atlantic meant that the plane could not fly non-stop from Newcastle and would need to be refuelled at Manchester for the long hop. On arrival at Manchester the crew deplaned and were replaced by another crew. The only problem being that the replacement crew were not aware they were going to Jamaica (they were scheduled for Bristol) so it was a bit of a surprise to them. Another 45 minutes wait for the replacement crew to be bussed in. Meantime nobody could leave the aircraft and no services on board as the Newcastle crew were waiting to deplane. Incidentally that crew were then taxied up to Newcastle again!! At last the new air crew were on board and the doors were armed ready for take off. A few minutes later and the doors were disarmed. The reason being that the manifest completed at Newcastle did not match the manifest checked off at Manchester – another 45 minutes delay as the cockpit argued the toss with the ground crew. Explanations and excuses at Manchester did not match those given to the passengers at Newcastle and the whole experience was unpleasant and unacceptable. Combine that with the fact that the Dream Liner initially promised for this flight was replaced by a worn-out First Choice plane did not go down well with the passengers. So, a flight that should have left Newcastle at 9.15am eventually took off from Manchester at 1.15pm. Was compensation ever mentioned??? Not a chance. Someone somewhere within Thomson made these decisions and should be brought to task, and this from a company that promises to LISTEN to what their customers say! What a load of tosh. As for the Thomson Dream – our opinion is basically the same as those previously posted. The staff generally are uninterested, bored, and certainly not helpful as far as bar service is concerned. The draft beers are poor and maybe ok if you are on the drinks package but if you have to pay for every pint then you don’t want to buy it or drink it. The alternative bottled beers were fine but became unavailable from day 2. The Medusa Lounge bar staff showed me the list given to them that detailed the bottled beers no longer available: Speckled Hen, Timothy Taylor Landlord, London Pride, Becks, Fosters and several more. However, we could have cider or Stout – that was about all. I learnt that a few bottles of the Landlord were being stored on the Pool deck bar but when I asked for one in the Broadway Theatre the lovely young lady waitress told me it was too far for her to go and get me one!! So off I went on my travels to get one and as I returned via the Tides and Medusa Lounges I got the stares and the queries as to where I obtained it, so desperate were the customers to get a decent drink!! Never again on the Thomson Dream – give me the Thomson Spirit every time.   Read Less
Sail Date: January 2015
We have cruised with Thomsons on a number occasions and felt we had been given a good service up until. our last cruise with Thomsons in Jan 15 and I must say it was the worse ever cruise we had been on in our life The food was poor it ... Read More
We have cruised with Thomsons on a number occasions and felt we had been given a good service up until. our last cruise with Thomsons in Jan 15 and I must say it was the worse ever cruise we had been on in our life The food was poor it was cold every morning and the food in the dining room wasn't much better either a number of guest was complaining about the food to the head waiters and none of this was been reported to the head chef. I know the complaints wasn't getting told to the head chef as he came out to see us on our last night on board and we was shocked in what he was telling us he had only been on board 4 weeks as he was brought on board to sort out the food as it had been worse prior to us been on board .The reception staff was rude and not very helpful when you logged a complaint we didn't go to two of the ports which we had paid for and other guest was telling us to log a complaint as you will receive your money back for the two ports you didn't go. We went on one of the excursions with Thomsons destination services and it said as i have copied this from the site This laid-back tour promises plenty in the way of relaxation. You’ll board your catamaran at Montego Bay Pier and take a short sail through the harbour. Here, there’ll be a snorkel stop so you can get up close to one of the island’s finest coral reefs. Back on board the boat, fruity rum punch sets the scene. Lastly, we’ll drop anchor at the famous Doctor’s Cave Beach, where your time’s your own to sprawl on the sand or go exploring. We did not go round the bay we went straight across from the boat and all the time on the catamaran you could see the ship and for £78.00 for two you would expect to go away from the ship you spent 7 days on and the answer i got from the destination services manager was our safety is most important to them that safe that we was on a boat with no life jackets told to take off our shoes and walk around in socks and bare feet. the only time you got a life jacket is if you went into the water to snorkel. We would have been better by going with others off the boat as they had paid $5 each to go to the same beach and saw more of the bay than we did. The mini bar was locked the day before our departure which was not acceptable as my husband needed to keep his injection in the fridge and this had been placed on the table and the key for the mini bar had been taken out. as to the safe in our room I think this should be included in the price of your cruise as we found out after we had paid £25. for the two weeks we didn't need to as some guest was using the safes without paying for them as the instructions was on the top of the safes so don't pay till you check the room first would be my advise or even better don't go with Thomsons . After sales on Thomsons is none existent you fill out the form and get no reply or u get we will look in to it and nothing else is done Read Less
Sail Date: January 2015
Got off to bad start, flew out on a tatty Thomas Cook plane instead of Dreamliner, holiday booked a year ago. Paid for premium seats, the service was lacking, limited refreshments and sitting in dirty seats. Arrived at Montego Bay, ... Read More
Got off to bad start, flew out on a tatty Thomas Cook plane instead of Dreamliner, holiday booked a year ago. Paid for premium seats, the service was lacking, limited refreshments and sitting in dirty seats. Arrived at Montego Bay, transfer to ship was efficient, slow check in at port to embark. We have cruised on the dream before and noticed some refurbishment which was pleasing. Cabin was as we expected. We got good service in all areas for drinks, we were all inclusive, quality of drinks differed depending on where you were, exceptional in tides bar. We ate in the Orion restaurant each evening ( apart from seasick nights), the food was generally good, a little slow, sat at same table each evening, the service was friendly and efficient. The majority of staff did not seem too happy, but I can understand that they had been experiencing, what we were going through, for the past 3 weeks, feeling unwell ( seasick) and not being able to get off the ship to send money home, ie ship not docking at port. The itinerary in the brochure looked so in inviting but the reality was, totally unacceptable. After a horrendous day at sea Cartagena was our first port, interesting, full of history, went on DIY bus tour, which was cut short as we had Americans from other ship, they had to be back on board for 2 pm, but what we did see of the city was enjoyable. We were supposed to stop at San Blas but due to weather we did not, sailed on dead slow in heavy swell to Colon. Nightmare of a place. Totally unsafe and dangerous unless you are a drug baron, Mr Thomson, have you researched this place!!!! Due to the weather we had to stay here another day and not go to Costa Rica, I cannot believe there is not any contingency for such happenings, or maybe there is and the passengers do not get to know them. We felt sorry for the people on their first cruise, all said never again. Weather forecasts are predictable now, if everyone had booked for another week I think there would have been a mutiny. I could rabbit on and on but the positive about the cruise, we got off for a week in Jamaica. Still having nightmares ( about the cruise).   Read Less
Sail Date: January 2015
Fancy being a guinea pig for a badly planned and researched new Thomson itinerary and pay well over 3 and a half thousand? This is what thousands of people are being encouraged to do! Don't ... It is rubbish! The ship isn't big ... Read More
Fancy being a guinea pig for a badly planned and researched new Thomson itinerary and pay well over 3 and a half thousand? This is what thousands of people are being encouraged to do! Don't ... It is rubbish! The ship isn't big enough to withstand the high seas you get here. You won't dock at two ports (except in very unusually calm seas) so you will spend 5 days on board. The captain himself said this to a party who visited the Bridge!!! San Blas.... Forget it said the bike manager! Nobody tells you this before you book and they are already booking for next year! Good for Thomson on-board business though, no doubt. Most of you will have some sort of sea sickness and spend days in your cabin. Cycle trips are in dangerous areas and have not been researched in the last ten years so you may end up with a police escort in Colon or serious intimidation from locals even in Cartegena ( We did.) Of course, the "team" will pretend nothing has happened and the "happy clappy" stuff will continue as normal and no recompense will be offered to the hundreds of loyal Thomson followers who are shell-shocked (and badly sea sick) at being treated this way. Talk about the Emperor's New Clothes!!!! Cutbacks in the lovely Phillipino staff have resulted in reduced service ( not their fault). Smells of sewage and other nasty stuff don't make you feel loved at all! Seriously, this our 5th cruise on this ship at this time of year and we won't be going back. Thomsons have become high-handed, out of touch and arrogant, thinking we will put up with anything as long as it's Thomsons. We won't! Never seen so many outraged passengers! Will be interesting to see whether we get stock replies to our strong letters of complaint, or just some corporate rubbish full of gobbledegook. Rumour has it the Russians are involved in the new "re-organisation"! Help! We just want to jump ship to a more caring Cruise Operator! Read Less
4 Helpful Votes
Sail Date: January 2015
Our first time on a cruise. Was for our honeymoon. Thank goodness we only booked For a week as it unfortunately was pretty dreadful. Started off flying from Glasgow in a very old/tired 1st choice plane & not the Dreamliner as ... Read More
Our first time on a cruise. Was for our honeymoon. Thank goodness we only booked For a week as it unfortunately was pretty dreadful. Started off flying from Glasgow in a very old/tired 1st choice plane & not the Dreamliner as expected. Had paid for the premium upgrade which I found to be very expensive for what you get. My seat was worn & ripped, only 2 bar runs due to "limited stock" and not all of the entertainment working. Not what I paid all that extra money for! Arrived & transfer to ship was pretty seamless. Checked into our cabin which was perfectly adequate and clean. Pool towels were very worn & threadbare however. Found the ship in general to be perfectly acceptable. All public areas & toilets were very clean, food was good & always something you could have. Waiter service restaurant was good. Paid extra a couple of nights for the fancier meals which were lovely but I feel its just a money making exercise and they should be included. All staff were helpful and polite. Entertainment in the Broadway show lounge was of a good standard. People moaned about these things to but we genuinely found them to be good. Now for the ports. We only stopped at 2 out of the 4. Exceptionally disappointing to say the least. 1st stop was Cartagena, Columbia. Dock in an industrial port full of shipping containers etc so not the prettiest. The tour we booked "taste of Cartagena" turned out to be nothing more than a whistle stop tour of the city for a couple of hours & they missed out the last part completely. Complained to the on board reps & got a 30% refund. Very disappointing we had to do this on our honeymoon & meant we were only off ship for a couple of hours. Next stop was supposed to be the very picturesque San Blaas Islands however that morning the captain announced that it was unsafe to operate tenders due to the weather so we would just have another day at sea. Again very disappointing as not much to do on board and nothing offered by way of an onboard credit or anything as an apology. Next stop was Colon, Panama which I have to say just looked dreadful. We had booked a city tour was proved to be enjoyable. On way back to ship you could really see how bad Colon was. Exceptionally run down, open sewers, kids & dogs running around etc. did not look safe at all to venture out on your own. At the port itself was a few shops and some restaurants. Once back on ship we were told that we wouldn't be calling at Costa Rica either again due to the weather and would stay docked in Panama. Due to this Thomson had secured a "limited" number of seats on a couple of tours that you could book. One costing £92 each & the other £46 each!! Again no offer of anything else to apologise. Absolutely disgusting. They did put on a free shuttle to a local shopping centre which the few people that went said it was dreadful and appeared unsafe. Indeed 2 crew members were robbed of money when they went out & about. Unless you did yet another expensive tour you were more or less stuck yet again on the ship. We didnt book the drinks package as was nearly £400 for the 2 of us and glad we didn't as no way would we have drank that. Drinks prices were fine, £3.70 for a pint, £3.30 for a spirit/mixer & £4.25 for a glass of wine. Water was £1.90 for a large bottle (not inc in drinks package anyway). You got free tea/coffee in all restaurants and OJ/Apple & pineapple juice at breakfast. Again I think it's a total money spinner that they do not provide water stations for you to refill bottles. Dreadful. The seas were so rough all week that we had to take medication nearly every day to keep the nausea/sickness at bay. The movement in our cabin was dreadful and it was very disconcerting at times to hear waves smashing off the side of the ship at night so needless to say we did not sleep very well for the whole week. If we had booked a 2 week cruise there's no way we wouldve stayed on for the 2nd week. I would have demanded a hotel or something because we were really quite miserable and disillusioned by it all. I have travelled with thomson many times and never had to complain about a holiday it feel we have no choice for this one as it really was so awful. Will be very interesting to see their response. Read Less
Sail Date: January 2015
Having already travelled with Thomson on several cruises as a couple over the years, we decided to book with them along with our son, his partner and 20-month old daughter. We have previously booked online for all holidays but as we were ... Read More
Having already travelled with Thomson on several cruises as a couple over the years, we decided to book with them along with our son, his partner and 20-month old daughter. We have previously booked online for all holidays but as we were taking our young granddaughter decided to book through an agent to ensure that we booked the right cruise for a child of her age. The rep assured us that Thomson catered for such young children including amenities and play areas. I have never felt the need to write a review before but feel compelled to do so on this occasion to warn other families considering taking toddlers on the Dream to be aware of the following: No baby-changing facilities in ANY of the toilets on the ship, we were forced to change the baby on the toilet floor or on a changing mat on a sun lounger- completely degrading and humiliating - especially as the majority of passengers showed no compassion and simply looked down their nose at you. No child-friendly safe play areas on any of the decks, enclosed areas were for sun beds only, obviously more important to Thomson than providing a bit if space for toddlers to play in. The only pool for babies was located next to the adult only pool on a deck away from the family pool and jacuzzis, this made us the focal point for all people by the adult pool who assumed that the whole area was for adults only and spent the whole time watching and moaning about our granddaughter having fun in the baby pool. By the end of the week we couldn't wait to get off the ship, we were made to feel like we had grown 2 heads! ! The kids club stated that only children from the age of 3 were allowed to use the facilities and it wasn't until the 5th day out of desperation for some normality, that we thought we might as well ask if there was any chance that we could use the facilities we were told that was fine as long as we were there. Had we been aware of any of these facts at the time of booking (last July) we would most definitely not have booked with Thomson. We are very disappointed and although have been customers of Thomson's for many years will be booking with other companies in the future. Read Less
1 Helpful Vote
Sail Date: January 2015
Arrived on the Dreamliner which was a fabulas aircraft, as usual an easy transfer onto the ship, we picked our inside cabin deck 5 towards the bow away from engine noise, a small cabin but big enough, if you want more room book a larger ... Read More
Arrived on the Dreamliner which was a fabulas aircraft, as usual an easy transfer onto the ship, we picked our inside cabin deck 5 towards the bow away from engine noise, a small cabin but big enough, if you want more room book a larger outside cabin. The Orian restaurant was again fantastic with lovely food, Reesty ourt waiter and our wine waiter Jim was wonderful, Ricky in the medusa lounge was outstanding. Our only issue was that on our last cruise the afternoon tea was an a small bar next to the tides bar, this was fantastic and a highlight, it is now on the upper deck buffet, and it has not as good as it was and we think should be returned to its former home. The staff are great, the entertainment is first class. The drinks package was again a good deal for us, we hope to cruise on this ship again or the new ship that we have heard Thomsons has recently aquired   Read Less
Sail Date: January 2015
Positives the flight over and back, efficiency of transfer from airport to ship Salads and fresh fruit very good Staff very friendly Mistral restaurant very good Negatives Smell of sewage in corridors Not landing at ports where ... Read More
Positives the flight over and back, efficiency of transfer from airport to ship Salads and fresh fruit very good Staff very friendly Mistral restaurant very good Negatives Smell of sewage in corridors Not landing at ports where there are tenders, even though it was a calm day in Playa Del Carmen Too many days at sea with no where quiet to read except in the cabin unless TV on adjacent Shortage of sun beds on noisy 12th deck, book your subbed before subbed 7.30am! Staff friendly but no enough of them especially in Sirens, Lido and Orion, but lots to sell you drink Had to bribe waiter to keep a table in Orion otherwise long wait for table Avoid Kora La over priced (extra £20) and awful food Ensure you take electric plug adaptor (European) Sheets tired and clean but need replacing as stained Long wait for return of laundry Cabin very worn out and seen its day as has most of ship Wifi £6 for 30 minutes, but very slow so spent £24 on just a few emails No where to store cases in room Hot food over cooked and cold, and long queues in the "self service" as not enough staff Puddings poor, need more staff to serve, done because there was norovirus the week before Thomson trips over priced, you can do the same when you land for half the price An expensive holiday to sit in a worn out noisy ship for 7 days out of 14 Many caught bad cough due to air conditioning most of our group AVOID THIS SHIP, the Celebration was a lot better, and AVOID the Cuban Fusion and Panama itineraries, others on board said the Barbados itinerary was excellent NEVER AGAIN WITH THOMSON even if free Read Less
2 Helpful Votes
Sail Date: January 2015
This cruise was booked one year in advance all- inclusive with Premier seats and according to the brochure we would be flying on Thomson's new Dreamliner aircraft which was incorrect as it was a First Choice 767 which had seen better ... Read More
This cruise was booked one year in advance all- inclusive with Premier seats and according to the brochure we would be flying on Thomson's new Dreamliner aircraft which was incorrect as it was a First Choice 767 which had seen better days and the food was basically awful. On arriving in Montego bay all seemed 'ship shape' however we did not realise how poor this cruise was to become. Upon leaving the port the sea conditions were poor with strong gales which did not ease up for the rest of the week. What made matters worse was the inability of the ship to dock in two out of the four ports of call. We managed to dock in Cartagena in Columbia which was fine apart from the supermarket which had a sign which read "please leave all hand guns at the desk" (worrying). Upon leaving the port the Captain apologised telling us that we would be unable to dock in San Blas Panama as the sea conditions were too rough which meant another day at sea. Hoping that our stomaches would withstand the motion of the ship many guests spent most of their time suffering from motion sickness. Tablets to help prevent motion sickness were available at the ships shop for £5:99 per pkt Reception desk also sold these at £1:00 per tablet. In other words "take your own ". We then docked in Colon- Panama, our initial intention here was to go on the trip to Panama Canal but when we tried to book we were told that there were no spaces left. The port of Colon itself was shocking, I cannot believe that Thomson's staff (who had seemingly researched this place( found it acceptable ! Unless you were on an organised tour you could not leave the ship as it was deemed too dangerous- The Thomson's cycle tour had to be escorted by police who advised the cyclists "not to stop or dismount from your cycle" (nice) the town area was basically a slum. On the eve of sailing to Costa Rica the Captain repeated his previous message and we had to stay in port for another day in this awful place . As a gesture of goodwill Thomson organised buses to take passengers to a Shopping Mall !! This mall was a just a joke as it was of a very poor standard with few shops and armed police on patrol around the perimeter. The final day at sea was basically spent heading for the safety of Montego Bay. We have sailed many times with Thomson Cruises but this one has been the worst by a long way. The food on board was not of the usual standard many meals were only warm, the toast in the morning was always cold and cardboard- like, the service was slow, the tea and coffee were awful. On a lighter note the entertainment team worked hard to to produce some pretty good shows. All in all this cruise was a huge disappointment .   Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.9
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 3.9

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