16 Helpful Votes
Sail Date: April 2017
First time on a cruse the Dream is not the biggest ship compared to some you see but it is mostly brits, the food is top notch propper bacon for breakfast all in all eating on the ship is better than I expected. the cabin was just big ... Read More
First time on a cruse the Dream is not the biggest ship compared to some you see but it is mostly brits, the food is top notch propper bacon for breakfast all in all eating on the ship is better than I expected. the cabin was just big enough for two it had a drinks bar which you have to pay for if you use it don't under stand that because if you go to the bar which there are loads of you can get any of the drinks and more that you have in your cabin, or cabin steward was Norman hello Norman. The captain is always walking around and is a very nice man, One tip if you put your towel on a sun bed then lets say you go for breakfast there is a chance it will not be there when you come back for some reason if someone wants the bed your towel is on all they have to do is tell one of the crew that towel has been there for a long time with no one on it and he will take it away and you get charged £10 if it happens go to reception you will find it there. We did the Panama canal trip what an experience don't want to tell you not to do it, you make your mind up the coach we had should not be called a coach as it was a reck the rep on it she had the microphone as load as she could and you could not understand her she repeted every thing until you ears were bleeding, When we got to the boat at last we set off to the first lock and tied up we had to wait for other boats to fill the lock it took about one hour, the food on the boat is pasta which is in the price of the trip which is £93 there is beer $2 a can, It took so long to get through the locks when we got to the bus time was getting on and the driver was flat out to get us back to the ship and as i said the bus was crap the rep started her chat again which only she knew what she was talking about, not worth the money. We went to Aruba great sunbathing on there beeches, did not feel safe when docked along the Columbian ports be alert if you go ashore, Read Less
7 Helpful Votes
Sail Date: March 2017
Arriving at Montego Bay was by a beautiful low inflight over the water to land at the airport. The paperwork for transit via Jamaica to the ship took some time and the terminal was hot and sweaty - until the coaches showed up and started ... Read More
Arriving at Montego Bay was by a beautiful low inflight over the water to land at the airport. The paperwork for transit via Jamaica to the ship took some time and the terminal was hot and sweaty - until the coaches showed up and started transferring the passengers to the cruise ship. Be sure to bring a pen with you for when you are queuing! We had wondered if it would be possible to go out somewhere to a beach for a couple of hours before going to the ship for its departure at 8pm, but by the time we had arrived after the 10 hour flight we did not have the initial enthusiasm to go anywhere else than the ship! Plus we were unsure how safe it would be to go around the port area/find a beach with our hand luggage in tow... The room was really nice with adequate space for two. It was a little dusty on the surfaces but that was soon sorted out the following day - changeover day is always busy for the hardworking cabin attendants! Cuba was a fantastic stop for us - cruise terminal is right in old town, it takes minutes to disembark the ship and you can walk around freely and safely (but must take out your passport with you) and fill in a visa form. You can exchange money right in the terminal and there is another exchange place just outside the terminal in the big square. There are also the odd ATM that we spotted in the outskirts of old town. We thought we would walk on our own and then find some agency where we could book an American car tour, but that was not really the set up there because as we entered deeper into Havana, there was no sign of tourist agencies that you might think could be there....it seems that if you don't want to book something through Thomson you can probably negotiate for it right outside the terminal be it American car trips, cart and horse, or walking tours. So we walked all the way to Revolution Square, had a trip up the lift to the watch tower with amazing views over Havana - then took a little 3 seater to Hotel Nationale, where we booked tickets for the show Le Parisien. The ships tour also goes there, which includes transport but we decided to do it ourselves with taxis. We got one welcome drink included in the price, but I would say not to eat there.....My personal view of the show was this is was good to hear the music and see some of the costumes but it was not very professionally done, nor did it have much of a story to it ....I would probably recommend that you skip the two costume shows (the other one Tropicana is more expensive) and get tickets for the Bueno Vista Social Club instead....We managed to get a American car tour ourselves by catching a driver that had just dropped off some other passengers - so we got to see a little of the larger Havana area which was nice and by this time we were also tired from all the walking so it was great to see the town in style and rest our feet! Next stop was Cozumel, Mexico. Here we had decided to rent a car ourselves as there is only one road around the island. This was fine - we found a local agency that closed at 7pm (the larger car rental in the cruise terminal closed at 5pm) so we had plenty of time to drive around. We went to Punta Sur, an eco beach and nature reserve right at the tip of the island and had a great day out there...lovely water to swim in and not so many people on the beach...there is a watch tower for birds and crocs, a small Mayan ruin and a light house with amazing views of the area...you can also have al fresco massage there so be sure to bring your dollars! Lots of shops near the terminal area but they had mostly closed by the time we had showered and changed in the evening so make sure you do your shopping early if that is what you are interested in. There is a Starbucks coffee shop nearby with free internet if you purchase something. Grand Cayman Islands: I would recommend the Stingray City tour, we paid 20 dollars for the trip just walking off the ship (cheaper than Thomson) and had a great couple of hours trying to take photos of the stingrays .....buy a water tight pouch before you go (from Amazon) for your telephone and try and take pics under the water, great fun! Snorkelling was included, and although we did not see so much marine life the water was very clear and it was definitely enjoyable to try. Jamaica: We went on ships' tour Bob Marley's tour to Nine Miles. It was a long day with lots of driving but our guide kept everyone entertained. The roads up to the village are quite scary, with large water trucks meeting you at tight bends of the road so you may wish to sit further back in the mini bus and on the left just in case! I am not sure if the day was worth all the driving - but it gave some insight into the island and some of the themes to Bob Marley's song writing. Oh and yes, there was a kitchen with some unusual 'cooking' - should you wish to have a smoke in honour of Bob! Aruba: Great Island to visit - beaches and island tour for 20 dollars.....just walk off the ship and an island tour bus will take you around to the sights and then leave you a couple of hours on a beach of your choice (and pick you up and return you to ship) .....we nearly booked the private atoll island tour with Thomson's and glad we didn't .....we spoke to some people who went to snorkel there and it was very rocky and not so good waters, and we also noticed that it was very close to the ship ....don't let the beautiful pictures of the atoll fool you, do it your own way! St. Martha, Columbia: There are city walking tours available as you disembark the ship for 30 dollars or the nature reserve and beach for 70 dollars per person if you don't fancy to do the ship's tours .... however, we suggest to do it yourself....St. Martha is perfectly safe, you can walk with your map that they give you just outside the terminal and there is a fantastic museum with information translated into English in the Old town and you can also walk and see the cathedral...for a beach you will need a taxi.....Not so many people speaking English, but you can get by with maps and good humour! Much more relaxed atmosphere here than in Cartagena....very warm and humid here, 32 degrees. Cartagena, Columbia: There is a small zoo with some animals as you disembark the ship. Outside the terminal there are plenty of people selling 3 hour city tours - we paid 20 dollars for one - and ended up in a mini bus and guide and a walk around the old city. You can also negotiate a taxi into town. It is a little bit of a distance so walking would not be recommended. I think there was four cruise ships there so the hop on hop off bus was full - you had to take a taxi into town to buy a ticket for it (which seemed to a little silly) .... great shopping here if you go on your own ... more difficult to shop if you are on a tour....very insistent street sellers - good to bring a hat with you... Panama: I did a Panama City tour with the ship' excursion team ...and my friend the Panama Canal tour. We were both not impressed! My city tour was quite long....and not so much to see in Panama City...we walked with 50 people from the bus around the Old Town, and then there was one hour of free shopping ... but we had no maps, some people had not taken much money with them as Colon was not a very safe port of call ... although there was some renovation going on in the old city really not much to see or do...plus never go with such a large crowd for a city tour! And don't walk around on your own in Colon either .... very poor place. The tour guides that we encountered (except for one in Jamaica) could not speak much English nor did they know much about the places we visited .....the quality of the guides could be better....! Entertainment team talented and good selection of shows; band in Medusa Lounge really good ..... we had a really nice holiday and the selection of the cruise stops were really good. Read Less
13 Helpful Votes
Sail Date: March 2017
This was our first cruise on this lovely old lady. What she may lack in glitz and glamour she more than makes up for with fabulous food, first class entertainment and a friendly welcoming atmosphere. The flight on the Dreamliner was ... Read More
This was our first cruise on this lovely old lady. What she may lack in glitz and glamour she more than makes up for with fabulous food, first class entertainment and a friendly welcoming atmosphere. The flight on the Dreamliner was good, we arrived in Montego bay on time but had to queue for a short while at the airport waiting for coaches to take us to the ship. Transfer was about 20 minutes and embarkation was quick and easy. Our cabin was much as expected - we had an inside on deck 5 midships which was in a quiet and convenient location. Unfortunately we were unlucky enough to have noisy neighbours the second week so I would recommend taking earplugs! There was plenty of hangers and hanging space but not much in the way of shelves and drawers. Tea and coffee was kept well stocked up by our cabin steward who was friendly and efficient. Food and atmosphere in the main dining room was excellent! Our waiter and assistant waiter looked after us exceptionally well and by our third night even the wine waiter was bringing our drinks to us as soon as we sat down. We developed a great relationship with these staff, as did the several other guests that returned to the same 'station' night after night. We tried the a la carte Mistrals one night. Although the food was delicious it lacked the atmosphere of the Main Restaurant. We enjoyed the shows put on by the Thomson show team. They had clearly been together a while and were well rehearsed and professional. There was a comedian on board each week and both were disappointing. Old fashioned and not that funny (though not offensive in any way!) There were games and quizzes on deck on sea days. Unfortunately these got a bit lengthy so it was easy to lose interest. The entertainment hosts did not interact with all the guests as much as I have seen on previous cruises. Music on board was excellent with a party band - Topmen - who are absolutely brilliant. The two duos - 2 Intense and Heart & Soul were also very good. The only staff we found to be a little bit rude on occasions were the Reception staff. Luckily we didn't need to use reception very often. Our fellow passengers ranged in age from 20s to 80s, but I would guess the majority were 40s and 50s. Most were very friendly and seemed to be enjoying their holiday. Of course there are always the odd ones who moan at anything and everything, and are only happy when they're miserable!! We work hard all year and save hard for our holidays so we go with the attitude that we are going to enjoy it....and usually do! All in all we had a really good holiday. I have cruised with P&O, Fred Olsen, Costa as well as on the Thomson Celebration, and I wouldn't hesitate to return on The Thomson Dream if the itinerary and the price were right. Read Less
10 Helpful Votes
Sail Date: March 2017
Yes - the ship is a little tired, but that is the only fault we could find. If you are looking for a formal cruise with Broadway'esque' entertainment then this isn't the one for you, but the staff, food and itinerary were ... Read More
Yes - the ship is a little tired, but that is the only fault we could find. If you are looking for a formal cruise with Broadway'esque' entertainment then this isn't the one for you, but the staff, food and itinerary were second to none. Anything you want - you can have, the staff will do anything for you and work 7 days a week, the ship is spotless, as are the cabins. Some people will claim it is 'cheap booze'!! If Heineken and Strongbow on draught and Smirnoff and Gordons etc are cheap then OK - but I think not! People are quick to criticize Thomson cruises, this was my first and I was very happy with it - If you don't want the hustle and bustle of the buffet style restaurants then you don't have to use them - Orion is waiter service and no cover charge applies - and the food and service are excellent. Some of the bar staff in particular were faultless - James in Tides bar and Darren on the Sun deck to name a couple were very friendly and would do anything for you - always happy and cheerful. In a nutshell - we were more than happy with the Thomson Dream, it isn't a formal ship (but we aren't formal people) it is very laid back and easy going - one thing in particular which we were surprised at was that the staff took the towels off the beds if people didn't return within 40 mins - this is a huge plus for us!! We will definitely look at booking with Thomson again. Gemma and Martin Warrington UK Read Less
25 Helpful Votes
Sail Date: March 2017
Well was looking for an all inclusive deal ' got that . The ship it self may be showing its age but the food , staff and entertainment were on point. Never did I see, hear, or hear of, a single upset staff member ;very profesional ... Read More
Well was looking for an all inclusive deal ' got that . The ship it self may be showing its age but the food , staff and entertainment were on point. Never did I see, hear, or hear of, a single upset staff member ;very profesional ,engaged and helpfull. Cabin was always clean. The food was excellent ;I personaly feel that if they can put fish "properly" cooked on my table ,then they know what their doing . They were alway well organized. Could of had a few more shady on dec areas,but thats just me ..I think. The captian spent time every day walking the dec talking openly to guests as was the head chef ,giving us all opportunity to express our thoughts . With "any time" dinng room seation ,rushing to dinner was never an issue ,though we timed it so we had the wonderfull Christopher and Alena every night . two thumbs up .. way to go Thompson. des Read Less
4 Helpful Votes
Sail Date: March 2017
We chose the cruise because we had never been to this part of the World. We are not avid Cruisers and have been a a few only. It is a good way to see parts of the World and helps make up one's mind if they are worth re-visiting. The ... Read More
We chose the cruise because we had never been to this part of the World. We are not avid Cruisers and have been a a few only. It is a good way to see parts of the World and helps make up one's mind if they are worth re-visiting. The organisation of the onboard activities was very good. The Staff in general were excellent. The food was first class and there are a variety of restaurants to choose from. The only caveat was that the buffet restaurant, The Lido, was one we avoided for main meals other than breakfast as it is a bit of a free for all and by the time one has their cutlery, table etc, the food was tepid at best. However the main restaurant was excellent and the variety of choice and service were in our opinion excellent. Bear in mind that everyone is an "expert" well they think they are so our opinion may not be as others so I tend to always stick to facts and not be put off by others who may be somewhat more picky than us. The sunbeds are a bit of a nightmare and the old adage about getting there before the Germans, has been replaced by the English who believe it is their right to claim two more sunbeds than they are using. I don't know the answer to that although the crew did try, but people get very annoyed when it is pointed out that they may be somewhat selfish in what they are doing. We had a very nice time on board, the staff were excellent, and the Captain was very visible and was around most days chatting to people. We will perhaps go cruising again in maybe a few years time, and Thomsons will be most certainly one that we shall consider. Read Less
6 Helpful Votes
Sail Date: February 2017
We chose this for it being all inclusive - drinks, flights, shuttle, and gratuities. We also loved that we could do a back to back cruise on the same ship. You didn't have to disembark and then go back on. The turn over day was just ... Read More
We chose this for it being all inclusive - drinks, flights, shuttle, and gratuities. We also loved that we could do a back to back cruise on the same ship. You didn't have to disembark and then go back on. The turn over day was just like being in another port. The ship is 31 years old but is very well kept up. It was always clean and the staff was always friendly. Even staff that were higher up in rank mingled and talked with the passengers. We also loved that it started in Jamaica instead of Florida. We had very few complaints. One complaint would be how slow the elevators were. Because of my husband's health, there were times that he couldn't do the stairs. The shore excursion people didn't push their excursions. They were just as helpful if you asked what the best way was to do our own thing in the ports of call. The food was good and there was always plenty of it. The broadway shows were great some nights and not so great other nights. But there was always something to do if that didn't suit your tastes. The comedians on board were British as this ship is from the UK, so we often missed out either because of not understanding them or because the British humour is a little different than ours. We would fo Thomson again in a heart beat, but I don't think that there is any other cruises that they offer to Canadians. Read Less
Sail Date: February 2017
We chose this cruise for my daughter;s 50th birthday because the dates were right.The cabin was adequate and we enjoyed the entertainment and the food in the main restaurant although not so impressed with the buffet. One bugbear was that ... Read More
We chose this cruise for my daughter;s 50th birthday because the dates were right.The cabin was adequate and we enjoyed the entertainment and the food in the main restaurant although not so impressed with the buffet. One bugbear was that we had booked an excursion in Roatan which was my daughter's birthday but the itinerary was changed so we were not in Roatan that day. We quickly booked another one for Cozumel but when we got to the area we were unable to leave the ship because the sea was too choppy for the tender to be used.Apparently Cozumel has berths for 8 ships buy 9 were expected that day so ours was the one that had to anchor at sea and use a tender to get to shore. Surely Thomson should have been aware of that fact before changing the itinerary. Another gripe is that my daughter was offered a free photo-shoot and a free print for her birthday. The photographer was very good and took lots of photos of us both in various locations. When we went to view them the next day so my daughter could choose her free one the photographer made it very clear we were expected to buy some of them The photos were lovely but they cost £40.00 each or all of them for around £120.00. When we told him that we didn't have that sort of money to spare he was quite nasty and when we went to the desk later in the cruise he totally ignored us. I appreciate that he spent a lot of time with us but feel that when these offers are made it should be made clear what is expected. Another negative is that although there is a safe in the cabin it is not free to use. Read Less
10 Helpful Votes
Sail Date: February 2017
I have read positive experiences on Thomson Cruises. Now afterwards I can confirm they are correct. Thomson Dream is a great ship, fully renovated but with a beautiful interior and warm personality. The cabins were spacious and ... Read More
I have read positive experiences on Thomson Cruises. Now afterwards I can confirm they are correct. Thomson Dream is a great ship, fully renovated but with a beautiful interior and warm personality. The cabins were spacious and comfortable. The staff was in my opinion outstanding. They really love their work and you realize how important service is, in such a competitive Cruise industry. The entertainment on board is first class, fun and really good. The food was very tasty and there were plenty of choices. We did not use the a la carte restaurants because the food in the buffet restaurants was just great. Thomson offers high quality excursions where everything runs smooth. They are totally worth the money. Drinks prices are fair. The only thing we did not like, is the very early checkout when you arrive back from your trip. Also the pool is quite small and is not that inviting. On the other hand. there are so many beds to lay on and sun decks that you don't really need it. But it is good it is there in case you want to cool-off. The boarding and off boarding procedures in Montego Bay are somewhat uncoordinated and a bit confusing. But Thomson tries to help and puts plenty of staff on the ground in case you need to ask. There is so much to do on board. You will never get bored. If I could get another interesting cruise along my preferred dated on the Thomson Dream, I would not hesitate and book again. Me and my wife even miss the ship sometimes and we look on the Cruise Mapper app, where she is currently sailing. Thumbs up, well done and big thank you to the entire staff of the Thomson Dream. It was our first ever cruise and we will go again soon. Read Less
5 Helpful Votes
Sail Date: February 2017
Hi, we were two of about 25 Canadians aboard this UK oriented cruise ship. We met and made friends with some great people. The ship was very efficiently run and our only real complaint was the winds but that was not a slight to the efforts ... Read More
Hi, we were two of about 25 Canadians aboard this UK oriented cruise ship. We met and made friends with some great people. The ship was very efficiently run and our only real complaint was the winds but that was not a slight to the efforts of the crew. A very welcoming atmosphere. The entertainers in the Broadway Show Lounge were top notch for every performance even when the ship was rocking with the windy weather. I would suggest that the regular bar band chat and communicate more with the audience when performing rather than just clone classic pop hits. They seemed rather stiff and award although musicality was strong. The staff were extremely cheerful even under demanding circumstances with the rough seas. We particularly enjoyed Cartegena , Colombia with its mix of modern and colonial charm. Its unfortunate that the cruise ships on this itinerary have to dock at strictly cargo ports. The constant hum of shipyard noise was irritating to say the least and having a huge crane directly overhead in one pool area at one port was a huge visual distraction. Again Thomson is not to blame for these facilities. Overall a wonderful vacation experience for travellers with an adventurous spirit. Cheers, Thomson , Captain Harris , crew and fellow cruisers. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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