16 Helpful Votes
Sail Date: April 2017
First time on a cruse the Dream is not the biggest ship compared to some you see but it is mostly brits, the food is top notch propper bacon for breakfast all in all eating on the ship is better than I expected. the cabin was just big ... Read More
First time on a cruse the Dream is not the biggest ship compared to some you see but it is mostly brits, the food is top notch propper bacon for breakfast all in all eating on the ship is better than I expected. the cabin was just big enough for two it had a drinks bar which you have to pay for if you use it don't under stand that because if you go to the bar which there are loads of you can get any of the drinks and more that you have in your cabin, or cabin steward was Norman hello Norman. The captain is always walking around and is a very nice man, One tip if you put your towel on a sun bed then lets say you go for breakfast there is a chance it will not be there when you come back for some reason if someone wants the bed your towel is on all they have to do is tell one of the crew that towel has been there for a long time with no one on it and he will take it away and you get charged £10 if it happens go to reception you will find it there. We did the Panama canal trip what an experience don't want to tell you not to do it, you make your mind up the coach we had should not be called a coach as it was a reck the rep on it she had the microphone as load as she could and you could not understand her she repeted every thing until you ears were bleeding, When we got to the boat at last we set off to the first lock and tied up we had to wait for other boats to fill the lock it took about one hour, the food on the boat is pasta which is in the price of the trip which is £93 there is beer $2 a can, It took so long to get through the locks when we got to the bus time was getting on and the driver was flat out to get us back to the ship and as i said the bus was crap the rep started her chat again which only she knew what she was talking about, not worth the money. We went to Aruba great sunbathing on there beeches, did not feel safe when docked along the Columbian ports be alert if you go ashore, Read Less
7 Helpful Votes
Sail Date: March 2017
Arriving at Montego Bay was by a beautiful low inflight over the water to land at the airport. The paperwork for transit via Jamaica to the ship took some time and the terminal was hot and sweaty - until the coaches showed up and started ... Read More
Arriving at Montego Bay was by a beautiful low inflight over the water to land at the airport. The paperwork for transit via Jamaica to the ship took some time and the terminal was hot and sweaty - until the coaches showed up and started transferring the passengers to the cruise ship. Be sure to bring a pen with you for when you are queuing! We had wondered if it would be possible to go out somewhere to a beach for a couple of hours before going to the ship for its departure at 8pm, but by the time we had arrived after the 10 hour flight we did not have the initial enthusiasm to go anywhere else than the ship! Plus we were unsure how safe it would be to go around the port area/find a beach with our hand luggage in tow... The room was really nice with adequate space for two. It was a little dusty on the surfaces but that was soon sorted out the following day - changeover day is always busy for the hardworking cabin attendants! Cuba was a fantastic stop for us - cruise terminal is right in old town, it takes minutes to disembark the ship and you can walk around freely and safely (but must take out your passport with you) and fill in a visa form. You can exchange money right in the terminal and there is another exchange place just outside the terminal in the big square. There are also the odd ATM that we spotted in the outskirts of old town. We thought we would walk on our own and then find some agency where we could book an American car tour, but that was not really the set up there because as we entered deeper into Havana, there was no sign of tourist agencies that you might think could be there....it seems that if you don't want to book something through Thomson you can probably negotiate for it right outside the terminal be it American car trips, cart and horse, or walking tours. So we walked all the way to Revolution Square, had a trip up the lift to the watch tower with amazing views over Havana - then took a little 3 seater to Hotel Nationale, where we booked tickets for the show Le Parisien. The ships tour also goes there, which includes transport but we decided to do it ourselves with taxis. We got one welcome drink included in the price, but I would say not to eat there.....My personal view of the show was this is was good to hear the music and see some of the costumes but it was not very professionally done, nor did it have much of a story to it ....I would probably recommend that you skip the two costume shows (the other one Tropicana is more expensive) and get tickets for the Bueno Vista Social Club instead....We managed to get a American car tour ourselves by catching a driver that had just dropped off some other passengers - so we got to see a little of the larger Havana area which was nice and by this time we were also tired from all the walking so it was great to see the town in style and rest our feet! Next stop was Cozumel, Mexico. Here we had decided to rent a car ourselves as there is only one road around the island. This was fine - we found a local agency that closed at 7pm (the larger car rental in the cruise terminal closed at 5pm) so we had plenty of time to drive around. We went to Punta Sur, an eco beach and nature reserve right at the tip of the island and had a great day out there...lovely water to swim in and not so many people on the beach...there is a watch tower for birds and crocs, a small Mayan ruin and a light house with amazing views of the area...you can also have al fresco massage there so be sure to bring your dollars! Lots of shops near the terminal area but they had mostly closed by the time we had showered and changed in the evening so make sure you do your shopping early if that is what you are interested in. There is a Starbucks coffee shop nearby with free internet if you purchase something. Grand Cayman Islands: I would recommend the Stingray City tour, we paid 20 dollars for the trip just walking off the ship (cheaper than Thomson) and had a great couple of hours trying to take photos of the stingrays .....buy a water tight pouch before you go (from Amazon) for your telephone and try and take pics under the water, great fun! Snorkelling was included, and although we did not see so much marine life the water was very clear and it was definitely enjoyable to try. Jamaica: We went on ships' tour Bob Marley's tour to Nine Miles. It was a long day with lots of driving but our guide kept everyone entertained. The roads up to the village are quite scary, with large water trucks meeting you at tight bends of the road so you may wish to sit further back in the mini bus and on the left just in case! I am not sure if the day was worth all the driving - but it gave some insight into the island and some of the themes to Bob Marley's song writing. Oh and yes, there was a kitchen with some unusual 'cooking' - should you wish to have a smoke in honour of Bob! Aruba: Great Island to visit - beaches and island tour for 20 dollars.....just walk off the ship and an island tour bus will take you around to the sights and then leave you a couple of hours on a beach of your choice (and pick you up and return you to ship) .....we nearly booked the private atoll island tour with Thomson's and glad we didn't .....we spoke to some people who went to snorkel there and it was very rocky and not so good waters, and we also noticed that it was very close to the ship ....don't let the beautiful pictures of the atoll fool you, do it your own way! St. Martha, Columbia: There are city walking tours available as you disembark the ship for 30 dollars or the nature reserve and beach for 70 dollars per person if you don't fancy to do the ship's tours .... however, we suggest to do it yourself....St. Martha is perfectly safe, you can walk with your map that they give you just outside the terminal and there is a fantastic museum with information translated into English in the Old town and you can also walk and see the cathedral...for a beach you will need a taxi.....Not so many people speaking English, but you can get by with maps and good humour! Much more relaxed atmosphere here than in Cartagena....very warm and humid here, 32 degrees. Cartagena, Columbia: There is a small zoo with some animals as you disembark the ship. Outside the terminal there are plenty of people selling 3 hour city tours - we paid 20 dollars for one - and ended up in a mini bus and guide and a walk around the old city. You can also negotiate a taxi into town. It is a little bit of a distance so walking would not be recommended. I think there was four cruise ships there so the hop on hop off bus was full - you had to take a taxi into town to buy a ticket for it (which seemed to a little silly) .... great shopping here if you go on your own ... more difficult to shop if you are on a tour....very insistent street sellers - good to bring a hat with you... Panama: I did a Panama City tour with the ship' excursion team ...and my friend the Panama Canal tour. We were both not impressed! My city tour was quite long....and not so much to see in Panama City...we walked with 50 people from the bus around the Old Town, and then there was one hour of free shopping ... but we had no maps, some people had not taken much money with them as Colon was not a very safe port of call ... although there was some renovation going on in the old city really not much to see or do...plus never go with such a large crowd for a city tour! And don't walk around on your own in Colon either .... very poor place. The tour guides that we encountered (except for one in Jamaica) could not speak much English nor did they know much about the places we visited .....the quality of the guides could be better....! Entertainment team talented and good selection of shows; band in Medusa Lounge really good ..... we had a really nice holiday and the selection of the cruise stops were really good. Read Less
13 Helpful Votes
Sail Date: March 2017
This was our first cruise on this lovely old lady. What she may lack in glitz and glamour she more than makes up for with fabulous food, first class entertainment and a friendly welcoming atmosphere. The flight on the Dreamliner was ... Read More
This was our first cruise on this lovely old lady. What she may lack in glitz and glamour she more than makes up for with fabulous food, first class entertainment and a friendly welcoming atmosphere. The flight on the Dreamliner was good, we arrived in Montego bay on time but had to queue for a short while at the airport waiting for coaches to take us to the ship. Transfer was about 20 minutes and embarkation was quick and easy. Our cabin was much as expected - we had an inside on deck 5 midships which was in a quiet and convenient location. Unfortunately we were unlucky enough to have noisy neighbours the second week so I would recommend taking earplugs! There was plenty of hangers and hanging space but not much in the way of shelves and drawers. Tea and coffee was kept well stocked up by our cabin steward who was friendly and efficient. Food and atmosphere in the main dining room was excellent! Our waiter and assistant waiter looked after us exceptionally well and by our third night even the wine waiter was bringing our drinks to us as soon as we sat down. We developed a great relationship with these staff, as did the several other guests that returned to the same 'station' night after night. We tried the a la carte Mistrals one night. Although the food was delicious it lacked the atmosphere of the Main Restaurant. We enjoyed the shows put on by the Thomson show team. They had clearly been together a while and were well rehearsed and professional. There was a comedian on board each week and both were disappointing. Old fashioned and not that funny (though not offensive in any way!) There were games and quizzes on deck on sea days. Unfortunately these got a bit lengthy so it was easy to lose interest. The entertainment hosts did not interact with all the guests as much as I have seen on previous cruises. Music on board was excellent with a party band - Topmen - who are absolutely brilliant. The two duos - 2 Intense and Heart & Soul were also very good. The only staff we found to be a little bit rude on occasions were the Reception staff. Luckily we didn't need to use reception very often. Our fellow passengers ranged in age from 20s to 80s, but I would guess the majority were 40s and 50s. Most were very friendly and seemed to be enjoying their holiday. Of course there are always the odd ones who moan at anything and everything, and are only happy when they're miserable!! We work hard all year and save hard for our holidays so we go with the attitude that we are going to enjoy it....and usually do! All in all we had a really good holiday. I have cruised with P&O, Fred Olsen, Costa as well as on the Thomson Celebration, and I wouldn't hesitate to return on The Thomson Dream if the itinerary and the price were right. Read Less
10 Helpful Votes
Sail Date: March 2017
Yes - the ship is a little tired, but that is the only fault we could find. If you are looking for a formal cruise with Broadway'esque' entertainment then this isn't the one for you, but the staff, food and itinerary were ... Read More
Yes - the ship is a little tired, but that is the only fault we could find. If you are looking for a formal cruise with Broadway'esque' entertainment then this isn't the one for you, but the staff, food and itinerary were second to none. Anything you want - you can have, the staff will do anything for you and work 7 days a week, the ship is spotless, as are the cabins. Some people will claim it is 'cheap booze'!! If Heineken and Strongbow on draught and Smirnoff and Gordons etc are cheap then OK - but I think not! People are quick to criticize Thomson cruises, this was my first and I was very happy with it - If you don't want the hustle and bustle of the buffet style restaurants then you don't have to use them - Orion is waiter service and no cover charge applies - and the food and service are excellent. Some of the bar staff in particular were faultless - James in Tides bar and Darren on the Sun deck to name a couple were very friendly and would do anything for you - always happy and cheerful. In a nutshell - we were more than happy with the Thomson Dream, it isn't a formal ship (but we aren't formal people) it is very laid back and easy going - one thing in particular which we were surprised at was that the staff took the towels off the beds if people didn't return within 40 mins - this is a huge plus for us!! We will definitely look at booking with Thomson again. Gemma and Martin Warrington UK Read Less
25 Helpful Votes
Sail Date: March 2017
Well was looking for an all inclusive deal ' got that . The ship it self may be showing its age but the food , staff and entertainment were on point. Never did I see, hear, or hear of, a single upset staff member ;very profesional ... Read More
Well was looking for an all inclusive deal ' got that . The ship it self may be showing its age but the food , staff and entertainment were on point. Never did I see, hear, or hear of, a single upset staff member ;very profesional ,engaged and helpfull. Cabin was always clean. The food was excellent ;I personaly feel that if they can put fish "properly" cooked on my table ,then they know what their doing . They were alway well organized. Could of had a few more shady on dec areas,but thats just me ..I think. The captian spent time every day walking the dec talking openly to guests as was the head chef ,giving us all opportunity to express our thoughts . With "any time" dinng room seation ,rushing to dinner was never an issue ,though we timed it so we had the wonderfull Christopher and Alena every night . two thumbs up .. way to go Thompson. des Read Less
4 Helpful Votes
Sail Date: March 2017
We chose the cruise because we had never been to this part of the World. We are not avid Cruisers and have been a a few only. It is a good way to see parts of the World and helps make up one's mind if they are worth re-visiting. The ... Read More
We chose the cruise because we had never been to this part of the World. We are not avid Cruisers and have been a a few only. It is a good way to see parts of the World and helps make up one's mind if they are worth re-visiting. The organisation of the onboard activities was very good. The Staff in general were excellent. The food was first class and there are a variety of restaurants to choose from. The only caveat was that the buffet restaurant, The Lido, was one we avoided for main meals other than breakfast as it is a bit of a free for all and by the time one has their cutlery, table etc, the food was tepid at best. However the main restaurant was excellent and the variety of choice and service were in our opinion excellent. Bear in mind that everyone is an "expert" well they think they are so our opinion may not be as others so I tend to always stick to facts and not be put off by others who may be somewhat more picky than us. The sunbeds are a bit of a nightmare and the old adage about getting there before the Germans, has been replaced by the English who believe it is their right to claim two more sunbeds than they are using. I don't know the answer to that although the crew did try, but people get very annoyed when it is pointed out that they may be somewhat selfish in what they are doing. We had a very nice time on board, the staff were excellent, and the Captain was very visible and was around most days chatting to people. We will perhaps go cruising again in maybe a few years time, and Thomsons will be most certainly one that we shall consider. Read Less
6 Helpful Votes
Sail Date: February 2017
We chose this for it being all inclusive - drinks, flights, shuttle, and gratuities. We also loved that we could do a back to back cruise on the same ship. You didn't have to disembark and then go back on. The turn over day was just ... Read More
We chose this for it being all inclusive - drinks, flights, shuttle, and gratuities. We also loved that we could do a back to back cruise on the same ship. You didn't have to disembark and then go back on. The turn over day was just like being in another port. The ship is 31 years old but is very well kept up. It was always clean and the staff was always friendly. Even staff that were higher up in rank mingled and talked with the passengers. We also loved that it started in Jamaica instead of Florida. We had very few complaints. One complaint would be how slow the elevators were. Because of my husband's health, there were times that he couldn't do the stairs. The shore excursion people didn't push their excursions. They were just as helpful if you asked what the best way was to do our own thing in the ports of call. The food was good and there was always plenty of it. The broadway shows were great some nights and not so great other nights. But there was always something to do if that didn't suit your tastes. The comedians on board were British as this ship is from the UK, so we often missed out either because of not understanding them or because the British humour is a little different than ours. We would fo Thomson again in a heart beat, but I don't think that there is any other cruises that they offer to Canadians. Read Less
Sail Date: February 2017
We chose this cruise for my daughter;s 50th birthday because the dates were right.The cabin was adequate and we enjoyed the entertainment and the food in the main restaurant although not so impressed with the buffet. One bugbear was that ... Read More
We chose this cruise for my daughter;s 50th birthday because the dates were right.The cabin was adequate and we enjoyed the entertainment and the food in the main restaurant although not so impressed with the buffet. One bugbear was that we had booked an excursion in Roatan which was my daughter's birthday but the itinerary was changed so we were not in Roatan that day. We quickly booked another one for Cozumel but when we got to the area we were unable to leave the ship because the sea was too choppy for the tender to be used.Apparently Cozumel has berths for 8 ships buy 9 were expected that day so ours was the one that had to anchor at sea and use a tender to get to shore. Surely Thomson should have been aware of that fact before changing the itinerary. Another gripe is that my daughter was offered a free photo-shoot and a free print for her birthday. The photographer was very good and took lots of photos of us both in various locations. When we went to view them the next day so my daughter could choose her free one the photographer made it very clear we were expected to buy some of them The photos were lovely but they cost £40.00 each or all of them for around £120.00. When we told him that we didn't have that sort of money to spare he was quite nasty and when we went to the desk later in the cruise he totally ignored us. I appreciate that he spent a lot of time with us but feel that when these offers are made it should be made clear what is expected. Another negative is that although there is a safe in the cabin it is not free to use. Read Less
10 Helpful Votes
Sail Date: February 2017
I have read positive experiences on Thomson Cruises. Now afterwards I can confirm they are correct. Thomson Dream is a great ship, fully renovated but with a beautiful interior and warm personality. The cabins were spacious and ... Read More
I have read positive experiences on Thomson Cruises. Now afterwards I can confirm they are correct. Thomson Dream is a great ship, fully renovated but with a beautiful interior and warm personality. The cabins were spacious and comfortable. The staff was in my opinion outstanding. They really love their work and you realize how important service is, in such a competitive Cruise industry. The entertainment on board is first class, fun and really good. The food was very tasty and there were plenty of choices. We did not use the a la carte restaurants because the food in the buffet restaurants was just great. Thomson offers high quality excursions where everything runs smooth. They are totally worth the money. Drinks prices are fair. The only thing we did not like, is the very early checkout when you arrive back from your trip. Also the pool is quite small and is not that inviting. On the other hand. there are so many beds to lay on and sun decks that you don't really need it. But it is good it is there in case you want to cool-off. The boarding and off boarding procedures in Montego Bay are somewhat uncoordinated and a bit confusing. But Thomson tries to help and puts plenty of staff on the ground in case you need to ask. There is so much to do on board. You will never get bored. If I could get another interesting cruise along my preferred dated on the Thomson Dream, I would not hesitate and book again. Me and my wife even miss the ship sometimes and we look on the Cruise Mapper app, where she is currently sailing. Thumbs up, well done and big thank you to the entire staff of the Thomson Dream. It was our first ever cruise and we will go again soon. Read Less
5 Helpful Votes
Sail Date: February 2017
Hi, we were two of about 25 Canadians aboard this UK oriented cruise ship. We met and made friends with some great people. The ship was very efficiently run and our only real complaint was the winds but that was not a slight to the efforts ... Read More
Hi, we were two of about 25 Canadians aboard this UK oriented cruise ship. We met and made friends with some great people. The ship was very efficiently run and our only real complaint was the winds but that was not a slight to the efforts of the crew. A very welcoming atmosphere. The entertainers in the Broadway Show Lounge were top notch for every performance even when the ship was rocking with the windy weather. I would suggest that the regular bar band chat and communicate more with the audience when performing rather than just clone classic pop hits. They seemed rather stiff and award although musicality was strong. The staff were extremely cheerful even under demanding circumstances with the rough seas. We particularly enjoyed Cartegena , Colombia with its mix of modern and colonial charm. Its unfortunate that the cruise ships on this itinerary have to dock at strictly cargo ports. The constant hum of shipyard noise was irritating to say the least and having a huge crane directly overhead in one pool area at one port was a huge visual distraction. Again Thomson is not to blame for these facilities. Overall a wonderful vacation experience for travellers with an adventurous spirit. Cheers, Thomson , Captain Harris , crew and fellow cruisers. Read Less
6 Helpful Votes
Sail Date: February 2017
Cruising was a first for my husband and I, we were on holiday to celebrate my parents birthdays and this was their choice. The travel itinerary was excellent and took in places such as Costa Rica, Panama and Cuba to name just a few of our ... Read More
Cruising was a first for my husband and I, we were on holiday to celebrate my parents birthdays and this was their choice. The travel itinerary was excellent and took in places such as Costa Rica, Panama and Cuba to name just a few of our destinations. We did many of the official tours which were good, especially The Panama City Tour and The Havana Highlights ones, these were very informative, the guides English was excellent and you really took in the history, sights and atmosphere, we visited a rescue centre in Costa Rica which was my personal favourite. The entertainment on the ship was first class with the nightly theatre shows very professional even when the boat was a little bumpy. What really made the cruise for us was the staff. All the staff were friendly, eager to please and Natasha in the Orion Restaurant and Eugene our wine waiter were superb. Nothing was too much trouble, from fetching an extra cracker to go with our cheese or keeping our wine glasses topped up without us asking. All the staff from cleaners to the Captain were cheery, helpful and carried out their duties with a smile. Yes the boat is a little dated, the food is very good rather than excellent but everything was clean, the public toilets were always clean! at the self service restaurants in busy times you might have to queue but then this isn't a luxury holiday (but then you aren't paying luxury prices) but if you want value for money and an enjoyable trip then this is the boat for you! Read Less
4 Helpful Votes
Sail Date: February 2017
We chose this cruise based solely on the itinerary which included Cuba, Columbia and Grand Cayman (having missed Grand Cayman last year due to adverse weather). Now here's the thing. The itinerary changed almost completely from when ... Read More
We chose this cruise based solely on the itinerary which included Cuba, Columbia and Grand Cayman (having missed Grand Cayman last year due to adverse weather). Now here's the thing. The itinerary changed almost completely from when we booked it in May. Same ports just different days! Flew from Manchester on the Dreamliner. It was no dreamliner for sure. Perfectly average flight with average food and service. Seats narrow and uncomfortable but good leg room. On time and smooth. I have never done a package cruise but liked leaving my bags and not seeing them again! No major problems boarding but asked to fill in immigration cards on arrival at Montego Bay airport. No pens. Nowhere to lean. Big queue and no aircon. Can these not be done on the plane? Boarded no problem. Nothing wow about the ship but nothing majorly to complain about. Inside cabin. Prefer to pay for cruises above windows. Cabin adequate. Enough hanging space. However only 2 accessible plugs. One US and one European socket. Had to unplug the bedside lamps and these outlets. Kettle and tea/coffee supplied. Hairdryer weak and attached to bathroom wall. No real noise issues. No aircon controls. No towel animals! :-( Chocolates on pillow at night. Entertainment average and repetetive. However, the show staff worked really hard and gave a few good performances, particularly the very energetic "CanCan". Well done! Game shows and musicians very repetetive and loud. Daily quizzes and of course, Bingo. Very little other entertainment really. Some of the "entertainment" was about upselling. "Masterchef" was just to encourage you to try the fine dining. Daytime entertainment poor. Forget a sunbed if you are not up by 6am. And NOT policed despite Thompson saying they are. Dining in Orion was good. Food was mostly very good and always hot enough. Drink service was sometimes slow. Rarely had to wait for a table. On arrival each night we were asked if we "minded sharing". When we declined we were ALWAYS shown to a table for two within minutes and noticed there were always plenty of tables available? The Lido buffet in particular was a shambles. It is set out badly and results in you queuing through endless salad, fruit and breads before getting to hot food. Even at breakfast. If there was nobody at the hot station and somebody skipped the cold section this resulted in grumbles and whinges from other passengers. The sirens buffet was slightly better with the hot station being more seperated from the cold foods. The terrace burger bar was good. Always fresh burgers, fries and salads. Also better for breakfast at both sirens and Lido as they both had outside stations. Drink service was mostly good and not too long a wait. However we did think that the drinks were very weak with the exception of one or two cocktails. Even the draft cider seemed weak? We were all inclusive and did not see the need to upgrade for an extra £10 a night as there was a perfectly adequate choice. Prosecco on tap!!!!!! :-) We went to the Terrace grill for the hot stone meal one night (additional £16 each) and wow it was worth it. Fantastic Steak and Lobster. Dessert however, looked amazing but was just a variety of flavoured mousse. We booked ALL our excursions through the ship. Something I never usually do but did due to the ports (Columbia and Panama in particular). We did Cuba, Cozumel and Cartagena independently once on shore. I did make a complaint to the ship about 3 trips as they were simply not as described in the brochure. I ended up almost carrying one elderly woman down a mountainside. Thompson described it as "walk over uneven ground". Wow. It was vertical in someplaces. Anyway, they either chose to ignore my concerns or misunderstood. They refunded us 20% of one trip as we had skipped a part of the trip. My concerns were based on safety. There were, as usual all the same trips being offered at the port gates. Some substantially cheaper, others not much. I would say though that all the ports are doable independently if you are not too nervous. However, given that Thompsons changed the schedules I would be wary of booking excursions independently prior to travel. We also found that bus drivers/guides etc are now routinely asking for tips. I don't like being asked. And in all the ports without exception, they drove like madmen! However, my partner did see fit to drop them a few dollars each time! :-( Wifi in the ports was very lacking. Nothing at all in Cuba although some of the big hotels may allow you to buy some time. Ships wifi is £49 per week. A curious thing. We went to reception to book the restaurant and checked our account. We were told that we had 4 seperate internet charges of £8 each time due to using ships wifi. We had never used it. The girl was very dismissive and told us we must have. She checked our phone mac address and they were completely different. She would not accept that we were not even on the ship at the time the log ins occured. We went back the next morning with phones, kindles etc and we were told that we must have an account "linked" to somebody else by mistake. However, they were apologetic and did refund the money. Just beware that you don't wait until departure day to check your accounts. Overall a good trip. While the ship lacks the wow factor, she is old but very clean. Lovely modern (and clean) public toilets. Read Less
14 Helpful Votes
Sail Date: January 2017
This is only our 2nd cruise, so we don't really have anything to compare this with, but we thoroughly enjoyed our time on the Dream and didn't really want to leave it!! I know a lot of people say the ship is old or tired, but ... Read More
This is only our 2nd cruise, so we don't really have anything to compare this with, but we thoroughly enjoyed our time on the Dream and didn't really want to leave it!! I know a lot of people say the ship is old or tired, but actually she is still a really lovely vessel. She is very comfortable - we had an outside plus cabin and I have to say it was worth it. The cabin was very spacious with lots more storage than I was expecting, a queen size bed (slightly bigger than a UK king size) which was incredibly comfortable. You even get a sofa!! All in all, a really nice place to come back to of an evening. The food was very good - lots of it and plenty of variety. We used Sirens for breakfast as you could see the port from there of a morning. Then the Lido buffet for lunch and some evenings, but the Orion was a particular treat for evening dining. The waiters down there are incredible. I have to say what made the cruise for us were the evening shows by the entertainment team - they were outstanding. A different show every night, and each one was superbly performed. They should all be on the west end stage, but selfishly I'm glad they aren't as it meant we could have them all to ourselves on the boat!! A special shout out for Gavin's facial expressions as the landlord in the Les Mis selection of songs in their Broadway Blitz show - it was was priceless. Honestly, they are all so talented - I know Gavin said they did different shows each night as they couldn't please everyone all of the time,, but they certainly hit the spot all the time for us! The staff on board were all pretty good - I was a bit surprised not to get any towel animals, we thought you got that on every boat, and that was a bit disappointing, but that's just one trivial moan amongst all the good stuff. Hendar, our steward, looked after us brilliantly and when I mentioned the towel sculpture, he did us an elephant especially! The excursions were superb - I picked this cruise because of the excursions as I wanted to see the Mayan ruins, and boy, did I. They take you to some amazing sites, and the excursions were all really well organised and with knowledgable and entertaining guides - Roberto on the Kohunliche and Dzibanche combo and Marisol on the Lamanai Temples trip in particular. The missing star on this rating is for 2 reasons. First - Wifi rip off. You have to pay for Wifi connection. Even if you do, there are still data restrictions. This really hacked us off. Come on Thomson, in this day and age, you should be providing Wifi as standard and as part of the package. I would like to see their rationale for charging so much for so little - any comment Thomson? I am ready to accept a reasonable argument if you have one. Second - and this one really annoyed me and nearly ruined my holiday - money. They say the Dream is a cashless ship, which she is as long as you don't require money to change up. I foolishly brought only Jamaican dollars (cos that's what I was told I would need since there was no money needed on board and we were staying in Jamaica for a week after the cruise). However, other than in Jamaica (and even there they prefer US dollars!), Jamaican dollars aren't acceptable (which I accept I should have realised for myself). But I hadn't bought any other currency. The exchange bureau wouldn't change Jamaican dollars. And they wouldn't let me buy currency using a debit card, or even have it charged to the room. When I asked why, they said they couldn't do it as the system wasn't set up to cater for this. Really?????? If it hadn't been for help from Nicola on the excursions team (who was brilliant), we would have had a real problem. Many thanks also to Paula, on the same team, who ultimately helped us to resolve the money problem, but if you aren't going to allow people to get money using a debit card, you have to have an ATM. Having said all that, we would definitely do the same cruise again and on the same ship because we thought she was great. Incidentally, we stayed the following week at the Jewel Runaway Bay which I've reviewed on Trip advisor but would thoroughly recommend! Read Less
1 Helpful Vote
Sail Date: January 2017
Late as usual from Manchester Dreamliner to Jamacia hot plane dirty air vents above seat stuffed with wet and dry tissues paper towels YUK dity tray table coffee or gravy i hope sweet papers all on the floor not eveyone had pillows and ... Read More
Late as usual from Manchester Dreamliner to Jamacia hot plane dirty air vents above seat stuffed with wet and dry tissues paper towels YUK dity tray table coffee or gravy i hope sweet papers all on the floor not eveyone had pillows and blankets or 2 seats on row 16 a b 2 pillows im sure they had been used before drinks ok but dont ask for a spirit and a coke such looks from the staff food YUK chicken breat dont know how they found a bird that small potatoes awful hard tea coffee arrived as i have never drank either i asked for a orange or a coke NO you can have WATER a kind steward brought me a orange think it must have been his own i was asking for the world from the others hot no air tv games awful timed dragged needed another drink to take my evening tablet Still waiting trying to get a drink on board FORGET IT just before we landed a scone and clotted cream came it must have been a few weeks old cream was still fresh though i got a WATER thought you needed to keep you fluid up take up NOT THE THIS FLIGHT TOM123 to Jamacia Got to the ship really needing a drink to take tablets very caring staff on the Dreamliner HA HA what a difference great service great staff beautiful food same they had changed the itinerary most people had to lose or change their trips out our canbin just as we had booked wish they had different carpet as most do on different decks eat most night in the Orion restaurant quite happy breakfast in the self serve drinks in the Tides bar lovely lady Alpha waiting on the tables No shows No meetings we love to watch people oh god we had it all on board sunbeds all seem to be reserved around pools we and 4 other people sat at the other end of the ship in the quite read watched people good veiwing great time loved CUBA will be back Oh no the Dreamliner back to Manchester just the same dirty vents have taken many photos will in touch with Thomsons next cruise ships ok NO to the Dreamliner please teach you staff to be pleasant better food more toilets & ear phones different tv EACH WAY Read Less
26 Helpful Votes
Sail Date: January 2017
Ok , we are ' serial ' cruisers ... We LOVE them ! We've sailed with most companies over the years . Our 1st Thomson cruise was in the mid 90's on the Emerald , 18 months ago , on recommendations from friends , we did ... Read More
Ok , we are ' serial ' cruisers ... We LOVE them ! We've sailed with most companies over the years . Our 1st Thomson cruise was in the mid 90's on the Emerald , 18 months ago , on recommendations from friends , we did the Thomson Spirit , an old ship but we loved it ! Just after Xmas , I found this cruise , Cuban Fusion , dates were perfect , it tucked 2 places we wanted to visit Havana & Grand Cayman , so off we set to join the Thomson Dream ! A great flight out , checked our bags in at BHX , didn't see them again until onboard the ship ! Premium Cabin was very comfortable & great service . On arrival at MBJ , escorted through immigration by the reps and onto the coach . On departure at BHX we were given an envelope with our cabin numbers & landing cards , organisation is superb . We arrived at the Cruise Terminal & within minutes we were onboard . The ship is older than others we have recently sailed on with the American big boys , but it's comfortable , spotlessly clean , a great crew lead by Captain Richard ! We loved the size of this ship , spacious enough , even on sea days , same could not be said for Harmony of the Seas or Celebrity Reflection .... Food was excellent & I liked the fact the main dining room was open for lunch most days , even on our departure day ! Menu choices were excellent and the service well timed , not rushed . 3 speciality restaurants on board , all excellent , one was Indian/Chinese fusion , a hot stone restaurant & a traditional fine dining one ! Shows were excellent , the team really put a lot into it ! 2 decent sized pools ,a not bad gym , a few shops and several bars with entertainment . A lovely atmosphere onboard with a lot of regular cruisers all seemingly enjoying themselves . Buffet restaurants , of which there are 2 ,great idea , avoids all the chaos you normally get . Only criticism was our Thomson excursion in Havana , a highlight tour at a mere £ 48 pp for which we were taken from the ship , maybe a mile under the water to a viewing point , back to the ship where we were taken on a ' walking tour ' through the old town . Total rip off , when outside terminal there is a hop on hop off bus for $ 10 pp !!!! I never normally do ship tours , but having never been to Cuba , we didn't know the score . A lesson learnt ! Day of departure came all too soon , again fantastic organisation , bags outside the cabin late on the last night , next time you see them is on arrival in the UK .... Fantastic ! On departure from the ship , you are escorted onto the coach by the reps , met on arrival and escorted to the desks & before you know it you are back on the jet back to a cold damp UK ! Credit where it's due Thomson , excellent customer service throughout & 1st class organisation & value ! Read Less
6 Helpful Votes
Sail Date: January 2017
We chose this cruise because of the relaxed dress code.This was our first cruise. so evening dress was out of the question.We both like to dress up ,but on our terms .So it was nice to have the choice after a day excursion that we could ... Read More
We chose this cruise because of the relaxed dress code.This was our first cruise. so evening dress was out of the question.We both like to dress up ,but on our terms .So it was nice to have the choice after a day excursion that we could just chill and have our evening meal in the self service restaurant,if we wanted to.anything went in there. Even shorts and T shirts was acceptable.The food in the Orion restaurant was excellent ,as was the service We had the best rib eye steak that we had tasted You could either share a table or have one for the two of you The all inclusive carried on at the dining table were the waiter took your order .The service was like a well oiled machine,everyone had there courses without waiting very long, and were hot.To say how many people ate at one time , it still amazes me how they did it. The self service restaurant was also very good, plenty of choice.such as soup salads .hot meats cold meats cooked veg.chips. Pasta dishes Pizzas. Stir frys and plenty more . The staff were constantly keeping a watch on the food keeping it tidy, and changing the trays as soon as they started to look a little empty.Food was not allowed to fall out of the containers, before it got wiped away keeping it looking nice even if you went very late in the evening.The ship is 36years old., so it is tired looking. We didnt care about that as we were only concerned how clean it was as I have O.C.D. out off my own house.It came up to expectations.(thank god )The entertainment was brilliant. Thompson Excursions were a bit hit and miss. We had a trip round Aruba, waste of money, there was nothing of interest at all. Get a taxi to the beach it will be better. we felt ripped off. we also felt the same when we went on a excursion with Thompson again to Santa marta that was even worse.again nothing of interest. and these trips are not cheap. Havana was great .We had a thompson coach take us to the town and gave us a guide to show us around.Worth every penny The showTropicana is a must.it looks expensive, but booking it through thompson , we got a good table.and a bottle of presseco bottle of rum to share between 4people and as you are on a thompson bus you can drink the lot,..Unfortunatly the ship had to leave two people behind as they were late to embark.They had got the wrong time to return to the ship.The captain felt terrible ,but he had to go,as there was another ship waiting to dock. Thompson removed all their belongings and put their cases on the quay. A rep that was on the quay then took over to make sure they were ok. This is why we took all the trips with thompson because if for some reason you get held up,they have to go . but if you are with thompson this never happens If you go to the panama canal ,dont go on the train, go on the boat. the train ride is very boring as all you see is trees mostly as you go through the rain forest. Our cabin was an inner one as we were never in it. bed was so comfortable it was hard to get out in a morning. We are now hooked on cruising . Read Less
10 Helpful Votes
Sail Date: March 2016
We chose this cruise mainly because of the ports of call but also the price and dates. As a teacher I have to take school holidays so am always looking for better value holidays. We have cruised with both Thomson and Royal Caribbean in the ... Read More
We chose this cruise mainly because of the ports of call but also the price and dates. As a teacher I have to take school holidays so am always looking for better value holidays. We have cruised with both Thomson and Royal Caribbean in the past and much perfer the smaller ships. We booked a Deluxe cabin which had a bath. Nearly everything about the cruise was good the only exceptions being: We booked all inclusive and on board were asked if we wanted to pay to upgrade this to premium all inclusive. The difference was which drinks we could choose, with basic AI, we had to pay extra for some drinks. This was not really clear when we booked. The second was the pool areas - rather shabby compared to the rest of the ship. The final point was the pool food areas - very 'cafeish' and smelt of disinfectant which was offputting. Apart from the above this cruise was worth every penny - well done Thomson (just wish you'd recognise returning customers!!) Read Less
11 Helpful Votes
Sail Date: March 2016
We chose Thomson's as we thought as first timers we could rely on them to meet our expectations and the Caribbean Mayan Treasures cruise sounded interesting and we should have good weather. Our journey from the airport in Montego ... Read More
We chose Thomson's as we thought as first timers we could rely on them to meet our expectations and the Caribbean Mayan Treasures cruise sounded interesting and we should have good weather. Our journey from the airport in Montego Bay to the embarkation point was quick and embarkation was fairly painless. We had pre-booked cabin 7034 and found this to be quite spacious, spotlessly clean and ample storage. Our steward Renaldo was superb, ensuring we had everything we needed and always had a smile. The only criticism was the window which was dirty on the outside spoiling the views and the frame was quite rusty as were many of the window frames on the ship. There were plenty of activities during the day and we found the evening entertainment very good particularly the resident show team who were all very talented. Service at the bars was good, we had chosen the drinks package which we thought was good value. The self service dining areas were a bit like a canteen and not to our liking for an evening meal, however we enjoyed the Orion restaurant on deck 4 where we ate every night after the first day. Our waiter Clodabaido was friendly and attentive and we felt he did a fantastic job. We only used the swimming pools once as they were quite small and it was rare to be able to get a sunbed near them as people must have reserved them very early in the morning. Overall there was a shortage of sunbeds on the ship. The shore excursions we had pre-booked were good particularly the Roatan Western tour which we thoroughly enjoyed. It was disappointing that our stop Costa Mayo was not possible due to the weather, but Thomson's did refund our booked excursion cost promptly. Disembarkation was OK but having to hand over our cases the night before departure and check out of the cabin by 8.00am was not ideal. Overall we enjoyed our cruise Read Less
3 Helpful Votes
Sail Date: February 2016
Firstly I will say, as I have travelled on NCL ships I was comparing. The first night I was so deflated at being on such an old ship. It really is run down and dated. Although the cabins are modern and comfortable. The 2nd day, ... Read More
Firstly I will say, as I have travelled on NCL ships I was comparing. The first night I was so deflated at being on such an old ship. It really is run down and dated. Although the cabins are modern and comfortable. The 2nd day, after I had slept and got my bearings, things did get better. We had a major bathroom problem but it was promptly rectified. This happened 3 times during our stay, but every time it was mended, while we were not in the cabin, so not much of a distress. By the 2nd night we had learned the names of some of the staff in the Lido bar area and the trip was getting more bearable. A special thanks to Romnel who made our cruise special. What a lovely man and he works with such professionalism while being friendly, attentive, and service was always with a smile. Most of the Lido staff were good and efficient also, so we tended to drink and eat at that end of the boat. The Orion restaurant was lovely for a change of meal, and Rouman was a credit to the staff. AS for the entertainment, we loved David Morgan every night. His choice of music really kept the guests wanting more. The food onboard is lovely with variation. The ship also have buy one get one free drinks which was great as we sampled different cocktails and beers etc. I had the pleasure of talking to the captain one night and reflected my pleasure at the staff, and how the ship was run. He was a very nice man to talk to and welcomed the positive feedback. All in all, by the time we were docking to leave the ship, I didn't want to leave. I was enjoying it so much. And the smaller ship was a lot better than the more luxurious but larger ships of NCL. On negative notes, I have 2 gripes. The heating/aircon in the cabin was either on which was far far too cold. Or it was off so was stifling. My other gripe was how much was charged to eat in all but 2 restaurants.. When booking the cruise and you look at what restaurants are onboard, you automatically assume its all included. Not a charge. ..... NOT HAPPY ABOUT THIS AT ALL. But I will still cruise this ship again due to the staff. Read Less
14 Helpful Votes
Sail Date: February 2016
This was our 1st time on a Thomson ship but a Canadian company was offering a package including air, cruise, transfers & no tipping so we decided to try it as the ports were very appealing. We flew into Montego Bay with their ... Read More
This was our 1st time on a Thomson ship but a Canadian company was offering a package including air, cruise, transfers & no tipping so we decided to try it as the ports were very appealing. We flew into Montego Bay with their Champagne service. The flight was great & we had a hot snack with wine included. The view from the window was lovely plus we had the middle seat free as the plane wasn't full. There was a little confusion at the airport when trying to find our transfer bus but we got to the ship in good time. Embarkation was smooth & we were quite happy with our cabin 6159, an outside plus just a little aft of midship, so handy to the elevators & stairs. Most places we visited were on deck 4 or 8 so not too many stairs to climb.We met our steward Marjun who seemed quite nice.The cabin had a kettle with tea & coffee fixings which was a nice touch. There was also a mini bar. The w/c had a bath tub with hand held shower. We hadn't been able to prebook the Panama Canal ferry trip so were anxious to book once onboard but the ship tour & excursion desk both happened at 5:00 pm so we were a bit late to the desk. Luckily there was about 50 places left & we later learned we got one.:-) We had most dinners in the Orion dining room which offers open seating. The 1st night we sat with others & met a friendly mother & daughter who we bumped into many times during the week. Most nights I was too tired to talk to others so we had a table for 2 back in Trudy & Frank's section. I enjoyed all the meals & was surprised by the meat offerings. We had roast beef & Yorkshire pudding the 1st night & other times quite a large lobster tail, a tender tasty pork chop & the last night a lovely lamb shank, something that is quite expensive to buy at home. The soups were especially nice & served piping hot. We had some MDR breakfasts which were good & some buffet ones too. Our complaint with the LIdo buffet was the soupy scrambled eggs & underdone bacon but we had lots of other choices so that was good. We tried the SIrens buffet for lunch & were pleased with the offerings & nice view from the tables. I really enjoyed the CD Martyn & his team who were very friendly & visible around the ship. We went to all the shows except one (which I probably would have enjoyed the most as it featured Michael Jackson songs but I was just too tired after the long day in Panama.) I went to Bingo most days as it was really inexpensive at 5 GBP for 3 games. We went to the adult play one afternoon which was funny & I did the behind the scenes tour of the theatre which was interesting & free. The captain, John Westgarth-Pratt was very nice, the youngest & most handsome I've seen on my 33 cruises! He had a Captain's corner chat one day & answered all sorts of questions including some general ones about returning to the port for a medical emergency as he'd had to do when almost 3 hours out from Santa Marta. He made good time & we arrived at Montego Bay on time. If you're interested in seeing the docking of the ship at ports turn on your tv to see where the ship is as we usually arrived ahead of schedule. We had a really nice time & I'd be happy to repeat the cruise. The only real downside to this cruise for Canadians is all shipboard charges are in British pounds which of course we knew going into it but the prices are quite high especially for drinks & excursions. That being said you only live once!! Read Less
11 Helpful Votes
Sail Date: January 2016
We booked only 2 weeks before our cruise, itinerary was not what it should have been, when asking about this the receptionist told us we had no right to complain that our contract we had with Thompson we would have to abide with this even ... Read More
We booked only 2 weeks before our cruise, itinerary was not what it should have been, when asking about this the receptionist told us we had no right to complain that our contract we had with Thompson we would have to abide with this even though we weren't told about these changes and that we had documentation with us. I asked this very rude women for any other options we may have,her answer was yes book your own flight home we were not happy also that we had been ill with noro virus for 4 days she said how did we know it was this virus, I said because the doctor had told us and confined us to our cabin, we had a letter shoved under the cabin door telling us it was going around the ship, she said she was told the ships swabs from other passengers had not come back so it could have not been this. Her attitude stinks and needs to learn some customer service training. Apart from this unprofessional receptionist who had short blonde hair we actually enjoyed it. the crew are fantastic and the food was excellent. The ship itself was in very good condition for its age and always kept very clean. We found also tha when we docked into different Islands its was very easy and quick to leave the ship. We found also the buffet restaurants very well run and had a great selection and varitey and the food was always hot. Excursions we found to be very expensive if you booked with Thompson so we used to use the independent guides when we left the ship and found we could pay less than half the price for the same excursion. I would sail on the same ship again because we feel it was value for money. Read Less
2 Helpful Votes
Sail Date: December 2015
It was fly/cruise holiday flying from Gatwick to Montego Bay, Jamaica. It did not go to plan to start with. When check-in at Gatwick we noticed that the allocated cabin was not cabin we chose. We protested but the staff at the airport did ... Read More
It was fly/cruise holiday flying from Gatwick to Montego Bay, Jamaica. It did not go to plan to start with. When check-in at Gatwick we noticed that the allocated cabin was not cabin we chose. We protested but the staff at the airport did not know anything and decided that our luggage will be delivered to the reception on the ship rather than to "our" cabin. It was not until we arrived in Montego Bay that we were given letter where it was explained to us that there was and administrative error and for that reason we were allocated a different cabin. We were given compensation in the form of a credit to our account but because our luggage was not labeled by the cabin number it took very long time before it was finally delivered. The cabin was one floor below the one we wanted but I cannot complain about that given the compensation. The main complain is that the letter of explanation was not sent to use before travelling to Gatwick or at least at Gatwick. We enjoyed the ship and the cruise. Evening Entertainment was surprisingly good and varied. There could be more activities/talks during the day when on the sea. Food was also very good in the main restaurant and also in other, self service restaurants. Table water was always served with the meal and coffee was available at the meal end. Other drinks were not significantly more expensive than pub prices in the UK but drinks package was expensive and not worth it for most average drinkers. Staff was very attentive. We subscribed to quite a few excursions, the highlight was Stingray City & Barrier Reef Two Stop Snorkel on Grand Cayman followed by Eco Cruise On Gatun Lake & Locks from Colon. Panama. Port in Havana is right by the centre of old Havana and so there is no need to take an organised excursion. There is T1 HabanaBusTour hop-on hop-off bus at 10CUC a day which stops right outside the terminal. We did the whole circular tour as it looked that it would be difficult to get on the bus again somewhere else as it was full all the time. Read Less
5 Helpful Votes
Sail Date: April 2015
Great cruise ,the highlight was the organised trip with thomsons to club tropicana in the vintage cars. Havana was brilliant , the atmosphere, people friendly, the random little jazz bands in bars and delightful cuban kids dancing. We ... Read More
Great cruise ,the highlight was the organised trip with thomsons to club tropicana in the vintage cars. Havana was brilliant , the atmosphere, people friendly, the random little jazz bands in bars and delightful cuban kids dancing. We enjoyed all the shows and the team were very talented. We even enjoyed the staff show especially Geoffrey what a star!! Read Less
Sail Date: April 2015
Our premium cabin flight on the 787 Dreamliner was very comfortable, but, looking at the standard comforts of the economy cabin, I wonder what we paid nearly £400 each extra for. It was our second time on the Dream, having sailed from ... Read More
Our premium cabin flight on the 787 Dreamliner was very comfortable, but, looking at the standard comforts of the economy cabin, I wonder what we paid nearly £400 each extra for. It was our second time on the Dream, having sailed from Barbados two years ago, and we had the same cabin (9010) We found the Jamaican customs/immigration very officious, and our luggage took ages to reach the cabin (unlike Barbados, where it was there before we were) so we were in UK clothes for a couple of uncomfortable hours. After eventually unpacking, changing, and the obligatory lifeboat drill, we settled into the the relaxed atmosphere of the Dream with a few drinks and a lovely dinner in the Orion. Thereafter, it was all enjoyment and relaxation. The new Sun Lounge, converted from the old, rarely-used sports deck is a big improvement, as are the bars on all sun decks, so you no longer have to negotiate 2 or 3 decks with drinks. The food was good - we ate in the waiter-service Orion every night, but had breakfast and lunch in the Sirens buffet. Service throughout the ship is exemplary. The Broadway shows are West End standard, and there are several other music venues throughout the ship. Our itinerary included Cozumel, Havana and Grand Cayman, where we did half-day trips on each. Havana is fascinating, and I would like to spend longer there. It was over far too soon, and we disembarked for a week in Jamaica. Read Less
Sail Date: April 2015
This is the 4th time I have travelled on the Thomson Dream around the Caribbean and thoroughly enjoyed it. The flight to Montego Bay on the Dreamliner was a pleasant experience. The only issue was the waiting around for immigration at ... Read More
This is the 4th time I have travelled on the Thomson Dream around the Caribbean and thoroughly enjoyed it. The flight to Montego Bay on the Dreamliner was a pleasant experience. The only issue was the waiting around for immigration at Montego Bay airport, but it was not a really big deal.I am a single traveller and booked the only single cabin on deck 7, which is aft. I only had to step out of my cabin to walk out onto one of the lower aft sun/viewing decks. The cabin was a very good size for one person, and was kept spotlessly clean. One of the main reasons for choosing this itinerary was to visit Cuba, and I was not disappointed, it was a fantastic place full of contradictions, from the Soviet style old buildings to the Latin influenced culture and buildings, and the local people in Havana were lovely. The Cayman Islands although expensive was a beautiful place, and Cozumel off Mexico was also nice. The Thomson Dream is a perfect sized ship, personally when I see these larger cruise ships come alongside they remind me of blocks of high rise flats, which are totally lacking in any character or personality. The Thomson Dream has character, yes it is old and a bit tired, but consider that you are at sea; and the same maintenance and order of things does not apply as when you are on land. Having spent 17 years in the Royal Navy (including nuclear and diesel submarines) and living and sleeping in all conditions, the Thomson Dream is the height of luxury. The ship is a vehicle to visit some lovely places. As for food - I have always eat in the buffet restaurants and have never found there to be an issue. There are plenty of sanitisers stationed at the start of the buffet (although there are some individuals who do not use them, and would be the first to complain if norovirus swept throughout the ship). During the first few days the staff serve the food, which is fine. The range of food has always been very good, there is something for everyone, if not you can always ask. Overall I found my experiences on the Thomson Dream to be nothing but positive. I have also travelled on the Thomson Celebration and had a good experience. I have already booked next years cruise on the Thomson Dream to do the Mayan Treasures itinerary. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.9
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 3.9

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