3 Helpful Votes
Sail Date: March 2017
Thomson Dream (Cuban Fusion and Mayan Treasures Itinerary) This was meant to be a holiday of a lifetime with my wife and too many things just did not meet the expectation of what we were told by Thomson at the time of booking. So what ... Read More
Thomson Dream (Cuban Fusion and Mayan Treasures Itinerary) This was meant to be a holiday of a lifetime with my wife and too many things just did not meet the expectation of what we were told by Thomson at the time of booking. So what was a wonderful holiday was marred by a lot of issues that was not handled well by Thomson. We booked a 2 week cruise from Montego Bay, Jamaica to see the west Caribbean stopping off at: Cayman Islands, Cuba, Mexico, Belize and Honduras with a few excursions booked through Thomson as well as with other tour operators. We booked in an outside cabin and everything was as expected decent sized room with a bit a dated decor as this ship is getting a bit older. The problem was when the ship set sail from port, the room vibrated heavily due to the ship's engine that caused rattling of the structure and anything that was not quite secure. When we reported this issue to the reception team, we were notified that no spare rooms available so we had to endure the first week with little sleep due to noise and vibration. The next week when a room was available to move us in to, we were charged a £70 supplementary as it was a room with a larger window! We have mentioned that any other hotel would not charge a change in room if the initial room was unsatisfactory as we could not even get a good nights sleep but Thomson has officially responded that their cabins are subject to noise and vibrations, and this is out of their control therefore no compensation would be offered to guests - very bad customer service and response. Reception staff are quick to be defensive and state their rights, without really understanding the issues you are trying to convey. The dining on board has a variety of food on offer everyday from their waited service in 4 restaurants in the evening to 2 buffet style restaurants as well. The food is acceptable but I would not say outstanding by any measure. We have been to other holidays with Thomson and I would say it's on par with their 3 star all-inclusive resorts. Entertainment offered a good variety of choice throughout the day with trivia quizzes to evening west end style performances with a very energetic team of performers. Excursions are quite expensive booking through Thomson and their strict regulations have lead to a number of excursions being cancelled and guests refunded on the morning of the trip. We had a snorkelling trip cancelled in Cayman Islands due to high waves but when on we got on shore there were more tour operators carrying out the same excursion. We knew a few other excursions was cancelled during our trip due to similar reasons or lack of people booking onto it, so quite a few people on board was not pleased to hear. We did book onto another excursion (not with Thomson) and we almost lost out on $600USD because Thomson changed the itinerary without letting us know. We were due to dock in Belize a day later than expected and only happened to stumble across that information when we spoke to reception team and saw a print out of an updated itinerary on the desk. So watch out if you are booking something not through Thomson, because they will not offer compensation, another complaint that we have logged with them since returning. The ports of call were all beautiful places: Georgetown, Cayman Islands; Havana, Cuba; Cozumel, Mexico; Montego Bay, Jamaica; Belize City, Belize; Roatan; Honduras. Would definitely go to the places we visited again but never a holiday with Thomson (TUI). Read Less
25 Helpful Votes
Sail Date: February 2017
I have just returned from a cruise to the Western Caribbean on this cruise ship - Cuban Fusion followed by Pride of Panama. I did not enjoy the cruise at all and feel as though I totally wasted my money. The Thomson Dream was very tired ... Read More
I have just returned from a cruise to the Western Caribbean on this cruise ship - Cuban Fusion followed by Pride of Panama. I did not enjoy the cruise at all and feel as though I totally wasted my money. The Thomson Dream was very tired and the ports of call were very run down and had little to offer. We had some poor weather and were unable to get into the port of Puerto Limon in Costa Rica and, for some reason, the itinerary changed after we had booked the cruise and it no longer went to Cartegna in Colombia - instead we had 2 stops in Georgetown, Cayman Islands and spent 3 days in Jamaica - 2 in Montego Bay and 1 in Falmouth which is only about 30 miles away. None of the ports we visited were really worth visiting apart from Havana and there were too many sea days where there was little to do onboard ship apart from inane quiz shows and Bingo during the day. A lot of passengers seemed to be on the cruise simply to drink from early morning to late at night and to lie on deck getting burnt. The drinking culture on board was reinforced by the Captain and Cruise Director who both told people "to have another drink" when they announced that we would not be visiting Costa Rica but would have to spend an additional day at sea! On a positive note, the evening Entertainment Team were excellent and some of the shows were outstanding. The staff in the Orion Restaurant were also very pleasant and efficient. I am afraid that we will never book another Thomson cruise - and we have been put off cruising altogether. Read Less
7 Helpful Votes
Sail Date: February 2017
We chose this cruise for the itinerary. We have been cruising for the past 16 years and never had cause to complain to any of the companies we have used prior to sailing with Thompson's. When we boarded we were shocked by the bad ... Read More
We chose this cruise for the itinerary. We have been cruising for the past 16 years and never had cause to complain to any of the companies we have used prior to sailing with Thompson's. When we boarded we were shocked by the bad odour and shabbiness of the ship. The furniture in the cabin was chipped and had seen better days. The bed extremely uncomfortable, pillows misshapen. We never had a decent nights sleep and woke with back ache every morning. The hot food in the sirens restaurant was barely warm. Food in the Orion restaurant was mediocre only the breakfast was enjoyable. We were on board 7 nights during that time my husband suffered GI and we were both in quarantine for more than 24 hours. Two days later I suffered the same illness and again we were in quarantine. So spent 3 days out of the 7 in quarantine. Resulting in us not seeing Panama or the second port in Colombia. The entertainment was amateur, not enough sun beds on the sun deck & no where to sit. We paid extra for premium seats on the plane. On our return journey we had to sit separate. We requested seats together but told the plane was full. However, a couple standing in the queue to board said they were awaiting to see if they could get an upgrade. To our horror this couple boarded once we were all seated and taken to seats along side each other at the front of the plane. I don't object to anyone having a upgrade, but I do when it's at my expense. Read Less
5 Helpful Votes
Sail Date: December 2016
If you're looking to reenact scenes from "Carry on Sailing", then this is the ship for you. Our room was a decent size (outside plus), but resembled something from the 1970's, with dark wood panelling and floral ... Read More
If you're looking to reenact scenes from "Carry on Sailing", then this is the ship for you. Our room was a decent size (outside plus), but resembled something from the 1970's, with dark wood panelling and floral carpet ensemble, finished off with a large bleach stain on one of the curtains (don't even get me started on the dirty old plastic bottle parked under the bed, together with 2 years worth of dust and fluff). Throughout, the ship looked tired and worn, and an unusual smell of boiled cabbage permeated the air. On the sun decks, glasses and crockery were not collected until the end of each day, and tables were often left uncleared and unwiped. It seemed perfectly acceptable for people to visit the buffets in a state of undress and bare footed. Casual T-shirts were allowed in the Orion restaurant on formal evenings, and we spotted a number of guests puffing on e-cigarettes in the restaurant and bars inside of the ship. Entertainment was poor at best, with the exception of the Show Team in the Broadway Lounge. The steel drum guy had a very limited musical repertoire - on a good day he had maximum 5 songs (which we now know off by heart), and played regularly around the ship sometimes up to 5 times per day. Other bands around the ship were ok, just not EVERY day, and if you're lucky, the guest acts (1 per week) include one of the grumbleweeds, and a couple of blokes who probably had their own spot on the Comedians 1970s TV show. One evening, we were treated to an Elton John DVD playing in the lounge (yes, really)!! No sign of the entertainment team after 11 pm. Entertainment after this time was usually held in the Waters Edge bar, where a few danced to records; this is also shared with the casino. However, going to bed early is essential, as you can forget a lie in on sea days. You must be ready to set your alarm and set off to the starting blocks to reserve a sun bed by 7 am. Anything will do - a hat, random flip flop or my own personal favourite - a scatter cushion from your bedroom. You may then retire to your room until late morning, safe in the knowledge that your bed, towel and/or possessions will still be there, as Thomson do not enforce their own policy of NOT reserving sunbeds. Service was extremely poor in all of the bars, it wasn't unusual to wait more than 30 minutes for a drink, and that's after spending 20 minutes trying to attract the attention of the moody looking waiter who would look anywhere but directly at you. Waiters/wine stewards in the Orion restaurant were all pleasant and friendly, but service was often very slow, food luke warm and resembled something from a motorway service station canteen. There was a choice of three al la carte restaurants, food was good in all of these, but again, service was slow (we waited more than two hours between courses in Mistrels) A £5 discount was applied if you chose to eat at all three (which will set you back £50 p/p). Steak in the Orion restaurant carried an extra £10 charge, and beware if you have opted for the "all inclusive" drinks package. This does not include all drinks, in fact if you wish to have access to everything on the drinks menu, then you must upgrade to all inclusive premier - a mere snip, at £10 per person, per day (the only time you will have the full attention of the waiters, when trying to flog this upgrade). The only good thing about this cruise was returning home. A luxurious priced holiday, for a what was essentially a car ferry in fancy dress! Read Less
20 Helpful Votes
Sail Date: December 2016
I decided to treat my husband to a Caribbean Criuse for his 60th birthday. It was his first cruise and unfortunately he has decided will be his last. I had looked at the ship on line on YouTube and what we experienced bore no resemblance ... Read More
I decided to treat my husband to a Caribbean Criuse for his 60th birthday. It was his first cruise and unfortunately he has decided will be his last. I had looked at the ship on line on YouTube and what we experienced bore no resemblance to what was shown on the video. We were booked into an outside, at extra cost, cabin 5143. Walking through the corridor to the cabin there was a definite foul odour. The view through the cabin window was marred by the rusted frame work. The cabin was cleaned regularly by the cabin staff, however, we had problems with the toilet which was constantly leaking from the back. Three days in there were problems when the toilet stopped flushing. This was reported and fixed. The smell of effluence remained in the corridor throughout the cruise. The air conditioning in our room which was directly above our bed and was very fierce. The engineer was called to adjust it on more than one occasion. At night we could not sleep from constant rattling and scratching noises which we thought was coming from outside the cabin and was in fact coming from the lighting above our heads my husband had to stuff a cushion between the ceiling and frame to get some rest. The ship appears tired and rundown throughout and should be taken out of commission. Lifts between floors do not work efficiently and appear creaking. The Lido deck was dirty and unkept. Tables were placed ad hoc with rubber mats that were obviously placed for the table to sit were out of place and left worn and dirty. There was nowhere to sit on decks the areas around the pool were over crowded with deck chairs everywhere. Tables on deck were left uncleared. My husband had to clear away trays and plates in order for us to sit down. On other deck where there were seats there was smoking as non smokers we could not sit there. We chose to eat in the Orion restaurant the staff were very cheery, however, we waited 15-20 minutes between courses at evening meals. Breakfast our toast would be brought to the table and go cold whilst we waited for the breakfast to arrive which was on more than one occasion the wrong order. On deck drinks staff avoided coming over to you and we had to go to the bar. Having ordered a fruit punch cream was added without my asking for it when I sent this back it was returned to me in the same plastic beaker with the cream still obviously in the drink. The drinks steward was not pleased when I took it back to be changed I had to give it to a different server. The itinerary was changed at the last minute, we missed going to Grand Cayman. This was extremely disappointing as we had never been there before and we were hoping to visit family. We were instead taken back to Jamaica where we had already spent 7 nights of our trip. We were taken to Ocho Rios, the ship docked in what was an industrial loading area, far away from the town and the other cruise ships. We were told free transport was offered to Dunn's River Falls. No other option was given. The Falls cost $20 US each. It was Boxing Day and was crowded with tourists and residents queuing to get in. We would not travel with Thomson Cruises again. Read Less
7 Helpful Votes
Sail Date: April 2016
Not a good ship been on many thomsons and enjoyed them the pluses entertainment good and our cabin 7077 we feel lucky as many had to move because of flooding and were moved to cabin someone had just moved from kept blaming passengers but ... Read More
Not a good ship been on many thomsons and enjoyed them the pluses entertainment good and our cabin 7077 we feel lucky as many had to move because of flooding and were moved to cabin someone had just moved from kept blaming passengers but adults only hard to believe as been going on for years..Used buffet as have to eat little and often food cold most of the time.public toilets mostly closed due to flooding had to go back to cabin.sunbeds reserved early not enough to go round.had trouble getting a seat in lounges at night not enough seating,had trouble getting served were training up new crew as most of experianced ones got off at Cadiz to go on new ship.The beer was disgusting john smiths most sent back.Had booked same trip for wifes 65 next year but cant face the same experiance paid £500 deposit and asked for this back but been refused just want your money and not prepared to listen or come to a comprimise . Read Less
6 Helpful Votes
Sail Date: March 2016
NIGHTMARE! watered down drinks staff miserable and unhelpful meals mediocre had to move cabin after first week waited an hour to be served with drinks but when we decided to go to the bar ourselves everyone else had the same ... Read More
NIGHTMARE! watered down drinks staff miserable and unhelpful meals mediocre had to move cabin after first week waited an hour to be served with drinks but when we decided to go to the bar ourselves everyone else had the same idea and there were queus The second week, the trainees from the first week were traing the new trainees on the se ond week as all the good staff had been transferred to the new ship Discovery. The only good thing about this holday was the people I was with as I was travelling as a single passenger but with a group of family and friends and the trip to Panama canal. Complained to Thomsons but to no avail. They couldnt care less ABSOLUTE WASTE OF £3,000 Choose RCI or NCL - much better ships and staff bend over backwards to help. Will NEVER travel with Thomsons again - very disappointed and annoyed Read Less
16 Helpful Votes
Sail Date: January 2016
We boarded the ship to receive a letter in the cabin advising of Noro Virus. Please note that if one of your party is ill, both must remain in the cabin for 24 hours. We have therefore paid to look at Mexico through a cabin porthole ... Read More
We boarded the ship to receive a letter in the cabin advising of Noro Virus. Please note that if one of your party is ill, both must remain in the cabin for 24 hours. We have therefore paid to look at Mexico through a cabin porthole window. This ship has a problem which Thomson seem to be ignoring and you only get told about once you are on-board. Meals are served to you like school dinners so everything was very Hi De Hi. This is an attempt to cut down of contaminating further travellers. Once on-board you must pay extra for some restaurants with a 10% discount if you eat in any three times. Some unpublished small print is that you must fill in a form to get the discount, you therefore end up paying the full amount and when you complain Thomson simply say thanks for bringing this to our attention. Generally the food is ok in the restaurants you pay in but disappointing in the larger canteen type buffets. Having paid for the drinks package it is very disappointing to have to pay for bottled water in the room, however free if you are poorly...every cloud. Customer care is being ignored so I would strongly suggest taking your business elsewhere. On land we heard the ship described as a prison, how true. Did one trip in Cuba and the Thomson rep lost 5 members of the party and just carried on, they were less than happy when the got hold of him after getting their own taxi to complete the tour. Havana is an amazing place, just don't go with Thomson. Getting on and off the ship is easy and so little red tape made the customs such a quick process. Generally the service and team are very friendly and helpful. Read Less
Sail Date: January 2016
Travel to Embarkation Port Negative -No reception at gangway (no staff greeting, no direction, no signage) -Took away Canadian passports without explanation (very strange) but did not take British passports -Driver did not ... Read More
Travel to Embarkation Port Negative -No reception at gangway (no staff greeting, no direction, no signage) -Took away Canadian passports without explanation (very strange) but did not take British passports -Driver did not provide some customers with small immigration form and had to wait to get this and complete them (disorganized) Positive -Offered water in cruise port -Luggage tags provided and luggage taken to cabins Reception Department Negative -Took away all Canadian passports without explanation. When asked to speak with a manager the reception staff refused. Reception Manager Ben Burwell refused to meet with customers and discriminated against Canadian travelers by stating "we never have had an issue with European and British passengers as if to say that North Americans are the one with the issue. The Captain of the Ship authorized the return of the passports, so happy he was able to get the reception staff to do something about this. -Reception staff could use some retraining as could the Manager -Thomson staff could use retraining on anti-discrimination Positive Did not have a positive experience with reception department Cabins Negative - 2.5 star rating -very old furnishings - Thomson does not provide shampoo, conditioner, or toiletries (gift shop offers this at a very high price (10 pounds or over 20 bucks Canadian for each item) -only one towel animal (yet wanted to sell a towel animal book) Positives Bathtub in bathroom Activities Positive Entertainment staff member Ted was excellent Crew members Negative -Some events did not run even though they were listed in the Cruise news itinerary (i.e. Dance parties did not run) and did not provide explanation as to why did not run -Trivia events only ran for 20 mins -Shows were not good quality (i.e. Michael Jackson Show was conducted by an entire White staff?!) -Activities referenced only British trivia and did not consider any other nationalities - discriminatory -Gym equipment- many out of order Service Negative -Witnessed an elderly man who had an accident on the Lido Deck, no staff members offered to assist this man only passengers helped him Positive -Bar Staff friendly and hard working -Housekeeping- excellent Dining Negative -Menu for dining room was not appealing -Drink package had a great deal of limitation (only bottom shelf offerings) Positive -Lido deck buffet was good Shore Excursions Negative -Extremely expensive (took some excursions that were not with Thomson at half the price) Overall Experience -Would not return to Thomson, felt they discriminated against North Americans and only caters to Brits -Extremely poor customer service and doesn't offer any staff contacts to resolve issues with -Ship was very old (built in 80s) and in need of a makeover Read Less
2 Helpful Votes
Sail Date: January 2016
Travel to Embarkation Port Negative -No reception at gangway (no staff greeting, no direction, no signage) -Took away Canadian passports without explanation (very strange) but did not take British passports -Driver did not ... Read More
Travel to Embarkation Port Negative -No reception at gangway (no staff greeting, no direction, no signage) -Took away Canadian passports without explanation (very strange) but did not take British passports -Driver did not provide some customers with small immigration form and had to wait to get this and complete them (disorganized) Positive -Offered water in cruise port -Luggage tags provided and luggage taken to cabins Reception Department Negative -Took away all Canadian passports without explanation. When asked to speak with a manager the reception staff refused. Reception Manager Ben Burwell refused to meet with customers and discriminated against Canadian travelers by stating "we never have had an issue with European and British passengers as if to say that North Americans are the one with the issue. The Captain of the Ship authorized the return of the passports, so happy he was able to get the reception staff to do something about this. -Reception staff could use some retraining as could the Manager -Thomson staff could use retraining on anti-discrimination Positive Did not have a positive experience with reception department Cabins Negative - 2.5 star rating -very old furnishings - Thomson does not provide shampoo, conditioner, or toiletries (gift shop offers this at a very high price (10 pounds or over 20 bucks Canadian for each item) -only one towel animal (yet wanted to sell a towel animal book) Positives Bathtub in bathroom Activities Positive Entertainment staff member Ted was excellent Crew members Negative -Some events did not run even though they were listed in the Cruise news itinerary (i.e. Dance parties did not run) and did not provide explanation as to why did not run -Trivia events only ran for 20 mins -Shows were not good quality (i.e. Michael Jackson Show was conducted by an entire White staff?!) -Activities referenced only British trivia and did not consider any other nationalities - discriminatory -Gym equipment- many out of order Service Negative -Witnessed an elderly man who had an accident on the Lido Deck, no staff members offered to assist this man only passengers helped him Positive -Bar Staff friendly and hard working -Housekeeping- excellent Dining Negative -Menu for dining room was not appealing -Drink package had a great deal of limitation (only bottom shelf offerings) Positive -Lido deck buffet was good Shore Excursions Negative -Extremely expensive (took some excursions that were not with Thomson at half the price) Overall Experience -Would not return to Thomson, felt they discriminated against North Americans and only caters to Brits -Extremely poor customer service and doesn't offer any staff contacts to resolve issues with -Ship was very old (built in 80s) and in need of a makeover Read Less
7 Helpful Votes
Sail Date: February 2015
Thomson Dream a disaster from beginning to end. Two ports missed in as many weeks. Then the canteen staff began to take the mickey by singing a Caribbean song with the words changed to having missed ports again. Had noro virus on board ... Read More
Thomson Dream a disaster from beginning to end. Two ports missed in as many weeks. Then the canteen staff began to take the mickey by singing a Caribbean song with the words changed to having missed ports again. Had noro virus on board the previous week and had to be served in self service canteen. When I asked for a couple of bread rolls and beef for lunch I was offered a slice of beef about 1inch by three which left me flabbergasted? The Orion restaurant was no better, had to wait 30 minutes for 2 cold puddings and after 20 minutes waiting to be asked if we wanted tea or coffee decided to have it elsewhere. All this time the waiter was chatting to travellers who were disembarking the next day, looking for tips which he persisted with until he was offered money. However my worst complaint was the rock hard bed which had to be endured for 2 weeks I was in agony, no spare mattresses I was told, does beg the question as to what happens if someone has an accident? Read Less
Sail Date: January 2015
Started off bad and got gradually worse,restricted to two complimentary drinks on the flight out as we were told they have no stock,yes on a 10 hr flight unbelievable,no dreamliner by the way this is an advertising gimmick.Arrived on the ... Read More
Started off bad and got gradually worse,restricted to two complimentary drinks on the flight out as we were told they have no stock,yes on a 10 hr flight unbelievable,no dreamliner by the way this is an advertising gimmick.Arrived on the ship to be greeted by sewage smell on the stairways and cabin and corridors stinking of cigarette smoke/smell.I don't want to repeat all that has been said in the other reviews but they are all spot on, from watered down slops they call beer and spirits to the cold food in the buffet and restaurants and the missed ports of call, blocked toilets.We have cruised with Thomsons many times and never had any major cause to complain but this cruise was a disgrace.It seems Thomson have made so many cutbacks they have forgot people actually pay good money for these cruises,they now have a total disregard for their customers,they should be advertised as booze cruises on a decrepit ferry.Unbelievably continued right till we got home to find both our cases and contents soaking wet probably left outside in the rain in montego bay on our departure ,thanks Thomson for our worst holiday in 40 years. Read Less
Sail Date: January 2015
We have cruised with Thomsons on a number occasions and felt we had been given a good service up until. our last cruise with Thomsons in Jan 15 and I must say it was the worse ever cruise we had been on in our life The food was poor it ... Read More
We have cruised with Thomsons on a number occasions and felt we had been given a good service up until. our last cruise with Thomsons in Jan 15 and I must say it was the worse ever cruise we had been on in our life The food was poor it was cold every morning and the food in the dining room wasn't much better either a number of guest was complaining about the food to the head waiters and none of this was been reported to the head chef. I know the complaints wasn't getting told to the head chef as he came out to see us on our last night on board and we was shocked in what he was telling us he had only been on board 4 weeks as he was brought on board to sort out the food as it had been worse prior to us been on board .The reception staff was rude and not very helpful when you logged a complaint we didn't go to two of the ports which we had paid for and other guest was telling us to log a complaint as you will receive your money back for the two ports you didn't go. We went on one of the excursions with Thomsons destination services and it said as i have copied this from the site This laid-back tour promises plenty in the way of relaxation. You’ll board your catamaran at Montego Bay Pier and take a short sail through the harbour. Here, there’ll be a snorkel stop so you can get up close to one of the island’s finest coral reefs. Back on board the boat, fruity rum punch sets the scene. Lastly, we’ll drop anchor at the famous Doctor’s Cave Beach, where your time’s your own to sprawl on the sand or go exploring. We did not go round the bay we went straight across from the boat and all the time on the catamaran you could see the ship and for £78.00 for two you would expect to go away from the ship you spent 7 days on and the answer i got from the destination services manager was our safety is most important to them that safe that we was on a boat with no life jackets told to take off our shoes and walk around in socks and bare feet. the only time you got a life jacket is if you went into the water to snorkel. We would have been better by going with others off the boat as they had paid $5 each to go to the same beach and saw more of the bay than we did. The mini bar was locked the day before our departure which was not acceptable as my husband needed to keep his injection in the fridge and this had been placed on the table and the key for the mini bar had been taken out. as to the safe in our room I think this should be included in the price of your cruise as we found out after we had paid £25. for the two weeks we didn't need to as some guest was using the safes without paying for them as the instructions was on the top of the safes so don't pay till you check the room first would be my advise or even better don't go with Thomsons . After sales on Thomsons is none existent you fill out the form and get no reply or u get we will look in to it and nothing else is done Read Less
Sail Date: January 2015
Got off to bad start, flew out on a tatty Thomas Cook plane instead of Dreamliner, holiday booked a year ago. Paid for premium seats, the service was lacking, limited refreshments and sitting in dirty seats. Arrived at Montego Bay, ... Read More
Got off to bad start, flew out on a tatty Thomas Cook plane instead of Dreamliner, holiday booked a year ago. Paid for premium seats, the service was lacking, limited refreshments and sitting in dirty seats. Arrived at Montego Bay, transfer to ship was efficient, slow check in at port to embark. We have cruised on the dream before and noticed some refurbishment which was pleasing. Cabin was as we expected. We got good service in all areas for drinks, we were all inclusive, quality of drinks differed depending on where you were, exceptional in tides bar. We ate in the Orion restaurant each evening ( apart from seasick nights), the food was generally good, a little slow, sat at same table each evening, the service was friendly and efficient. The majority of staff did not seem too happy, but I can understand that they had been experiencing, what we were going through, for the past 3 weeks, feeling unwell ( seasick) and not being able to get off the ship to send money home, ie ship not docking at port. The itinerary in the brochure looked so in inviting but the reality was, totally unacceptable. After a horrendous day at sea Cartagena was our first port, interesting, full of history, went on DIY bus tour, which was cut short as we had Americans from other ship, they had to be back on board for 2 pm, but what we did see of the city was enjoyable. We were supposed to stop at San Blas but due to weather we did not, sailed on dead slow in heavy swell to Colon. Nightmare of a place. Totally unsafe and dangerous unless you are a drug baron, Mr Thomson, have you researched this place!!!! Due to the weather we had to stay here another day and not go to Costa Rica, I cannot believe there is not any contingency for such happenings, or maybe there is and the passengers do not get to know them. We felt sorry for the people on their first cruise, all said never again. Weather forecasts are predictable now, if everyone had booked for another week I think there would have been a mutiny. I could rabbit on and on but the positive about the cruise, we got off for a week in Jamaica. Still having nightmares ( about the cruise).   Read Less
Sail Date: January 2015
Fancy being a guinea pig for a badly planned and researched new Thomson itinerary and pay well over 3 and a half thousand? This is what thousands of people are being encouraged to do! Don't ... It is rubbish! The ship isn't big ... Read More
Fancy being a guinea pig for a badly planned and researched new Thomson itinerary and pay well over 3 and a half thousand? This is what thousands of people are being encouraged to do! Don't ... It is rubbish! The ship isn't big enough to withstand the high seas you get here. You won't dock at two ports (except in very unusually calm seas) so you will spend 5 days on board. The captain himself said this to a party who visited the Bridge!!! San Blas.... Forget it said the bike manager! Nobody tells you this before you book and they are already booking for next year! Good for Thomson on-board business though, no doubt. Most of you will have some sort of sea sickness and spend days in your cabin. Cycle trips are in dangerous areas and have not been researched in the last ten years so you may end up with a police escort in Colon or serious intimidation from locals even in Cartegena ( We did.) Of course, the "team" will pretend nothing has happened and the "happy clappy" stuff will continue as normal and no recompense will be offered to the hundreds of loyal Thomson followers who are shell-shocked (and badly sea sick) at being treated this way. Talk about the Emperor's New Clothes!!!! Cutbacks in the lovely Phillipino staff have resulted in reduced service ( not their fault). Smells of sewage and other nasty stuff don't make you feel loved at all! Seriously, this our 5th cruise on this ship at this time of year and we won't be going back. Thomsons have become high-handed, out of touch and arrogant, thinking we will put up with anything as long as it's Thomsons. We won't! Never seen so many outraged passengers! Will be interesting to see whether we get stock replies to our strong letters of complaint, or just some corporate rubbish full of gobbledegook. Rumour has it the Russians are involved in the new "re-organisation"! Help! We just want to jump ship to a more caring Cruise Operator! Read Less
Sail Date: January 2015
Having already travelled with Thomson on several cruises as a couple over the years, we decided to book with them along with our son, his partner and 20-month old daughter. We have previously booked online for all holidays but as we were ... Read More
Having already travelled with Thomson on several cruises as a couple over the years, we decided to book with them along with our son, his partner and 20-month old daughter. We have previously booked online for all holidays but as we were taking our young granddaughter decided to book through an agent to ensure that we booked the right cruise for a child of her age. The rep assured us that Thomson catered for such young children including amenities and play areas. I have never felt the need to write a review before but feel compelled to do so on this occasion to warn other families considering taking toddlers on the Dream to be aware of the following: No baby-changing facilities in ANY of the toilets on the ship, we were forced to change the baby on the toilet floor or on a changing mat on a sun lounger- completely degrading and humiliating - especially as the majority of passengers showed no compassion and simply looked down their nose at you. No child-friendly safe play areas on any of the decks, enclosed areas were for sun beds only, obviously more important to Thomson than providing a bit if space for toddlers to play in. The only pool for babies was located next to the adult only pool on a deck away from the family pool and jacuzzis, this made us the focal point for all people by the adult pool who assumed that the whole area was for adults only and spent the whole time watching and moaning about our granddaughter having fun in the baby pool. By the end of the week we couldn't wait to get off the ship, we were made to feel like we had grown 2 heads! ! The kids club stated that only children from the age of 3 were allowed to use the facilities and it wasn't until the 5th day out of desperation for some normality, that we thought we might as well ask if there was any chance that we could use the facilities we were told that was fine as long as we were there. Had we been aware of any of these facts at the time of booking (last July) we would most definitely not have booked with Thomson. We are very disappointed and although have been customers of Thomson's for many years will be booking with other companies in the future. Read Less
Sail Date: January 2015
Positives the flight over and back, efficiency of transfer from airport to ship Salads and fresh fruit very good Staff very friendly Mistral restaurant very good Negatives Smell of sewage in corridors Not landing at ports where ... Read More
Positives the flight over and back, efficiency of transfer from airport to ship Salads and fresh fruit very good Staff very friendly Mistral restaurant very good Negatives Smell of sewage in corridors Not landing at ports where there are tenders, even though it was a calm day in Playa Del Carmen Too many days at sea with no where quiet to read except in the cabin unless TV on adjacent Shortage of sun beds on noisy 12th deck, book your subbed before subbed 7.30am! Staff friendly but no enough of them especially in Sirens, Lido and Orion, but lots to sell you drink Had to bribe waiter to keep a table in Orion otherwise long wait for table Avoid Kora La over priced (extra £20) and awful food Ensure you take electric plug adaptor (European) Sheets tired and clean but need replacing as stained Long wait for return of laundry Cabin very worn out and seen its day as has most of ship Wifi £6 for 30 minutes, but very slow so spent £24 on just a few emails No where to store cases in room Hot food over cooked and cold, and long queues in the "self service" as not enough staff Puddings poor, need more staff to serve, done because there was norovirus the week before Thomson trips over priced, you can do the same when you land for half the price An expensive holiday to sit in a worn out noisy ship for 7 days out of 14 Many caught bad cough due to air conditioning most of our group AVOID THIS SHIP, the Celebration was a lot better, and AVOID the Cuban Fusion and Panama itineraries, others on board said the Barbados itinerary was excellent NEVER AGAIN WITH THOMSON even if free Read Less
2 Helpful Votes
Sail Date: January 2015
This cruise was booked one year in advance all- inclusive with Premier seats and according to the brochure we would be flying on Thomson's new Dreamliner aircraft which was incorrect as it was a First Choice 767 which had seen better ... Read More
This cruise was booked one year in advance all- inclusive with Premier seats and according to the brochure we would be flying on Thomson's new Dreamliner aircraft which was incorrect as it was a First Choice 767 which had seen better days and the food was basically awful. On arriving in Montego bay all seemed 'ship shape' however we did not realise how poor this cruise was to become. Upon leaving the port the sea conditions were poor with strong gales which did not ease up for the rest of the week. What made matters worse was the inability of the ship to dock in two out of the four ports of call. We managed to dock in Cartagena in Columbia which was fine apart from the supermarket which had a sign which read "please leave all hand guns at the desk" (worrying). Upon leaving the port the Captain apologised telling us that we would be unable to dock in San Blas Panama as the sea conditions were too rough which meant another day at sea. Hoping that our stomaches would withstand the motion of the ship many guests spent most of their time suffering from motion sickness. Tablets to help prevent motion sickness were available at the ships shop for £5:99 per pkt Reception desk also sold these at £1:00 per tablet. In other words "take your own ". We then docked in Colon- Panama, our initial intention here was to go on the trip to Panama Canal but when we tried to book we were told that there were no spaces left. The port of Colon itself was shocking, I cannot believe that Thomson's staff (who had seemingly researched this place( found it acceptable ! Unless you were on an organised tour you could not leave the ship as it was deemed too dangerous- The Thomson's cycle tour had to be escorted by police who advised the cyclists "not to stop or dismount from your cycle" (nice) the town area was basically a slum. On the eve of sailing to Costa Rica the Captain repeated his previous message and we had to stay in port for another day in this awful place . As a gesture of goodwill Thomson organised buses to take passengers to a Shopping Mall !! This mall was a just a joke as it was of a very poor standard with few shops and armed police on patrol around the perimeter. The final day at sea was basically spent heading for the safety of Montego Bay. We have sailed many times with Thomson Cruises but this one has been the worst by a long way. The food on board was not of the usual standard many meals were only warm, the toast in the morning was always cold and cardboard- like, the service was slow, the tea and coffee were awful. On a lighter note the entertainment team worked hard to to produce some pretty good shows. All in all this cruise was a huge disappointment .   Read Less
1 Helpful Vote
Sail Date: January 2015
We booked this cruise as it is advertised as Panama Canal thinking as did other passengers that the ship would go through the Panama Canal this is not the case you had to book trips to the canal locks and watch from a grandstand which was ... Read More
We booked this cruise as it is advertised as Panama Canal thinking as did other passengers that the ship would go through the Panama Canal this is not the case you had to book trips to the canal locks and watch from a grandstand which was not acsessible if you have mobility problems. On embarkation we went to book a trip only to be told there was none available but we could book the train and locks trip which cost £74 per person we were taken on a train for about an hour away from the canal then on a bus for 50 minutes back to the canal which was only 7 minutes from the port. The port in which this ship docks is an absolute shocker the surrounding area is a ghetto and not recommended that you went out without police protection. The ship was only able to dock in 2 ports because of the wind, and we had to stay in the port of Panama for 2 days thomson laid on buses to take us to a shopping mall one word DISGUSTING the majority of the passengers got right back on the bus and back to the ship. The food was poor, cheap, repetitive, the service even in the restaurants was poor because of staff being to ill to work, the show bars and the shows were poor the service was chronic having to wait up to 20 minutes to get a drink This ship should be scrapped and thomson have a cheek selling this as a platinum holiday it's not, we were disappointed as we were under the impression that the ship had been refurbished this was not the case there are only minor changes. Our cabin was dated and badly in need of refurbishment we upgraded to a balcony cabin definitely not worth the money the noise was awful the bath could not be used because of the brown water and there was a towel stuffed between the bath and the wall to stop the water flooding, I had to ask for replacement toiletries 3 times The tv broke down and we were not given a replacement mind you there was no signal because of the wind and the movies were ancient, The cabin was freezing and the thermostat on the air conditioner did not work the cabin was very noisy The lifts are a joke you had to wait ages and when you managed to get one it was a mystery as to where you would get off not very good if you have mobility problems. I was really disappointed with all aspects of this cruise the standards are very poor and I will never cruise with Thomson again Read Less
Sail Date: January 2015
We cruised Jan 6 - 13 and this was our 26 th cruise. So we are fairly seasoned Cruisers. At embarkation only two staff to manage about 100 Canadians. So slow and not very efficient! Probably the worst cruz ever. The ship is old, ... Read More
We cruised Jan 6 - 13 and this was our 26 th cruise. So we are fairly seasoned Cruisers. At embarkation only two staff to manage about 100 Canadians. So slow and not very efficient! Probably the worst cruz ever. The ship is old, commissioned in 1986 and although they advertise that it has been refurbed it sure didn't show it. Thomson line, a British flagged ship! The food was only mediocre however the staff were absolutely amazing; wasted on this ship. We were to visit four ports and only saw two. The weather was rough and so understand that we could not see San Blas as it was tendered. BUT Captian also diverted from Porta limon as he said too rough to get into that port. And that day there were divers in the water working on the ship. Capt said reg maintenance. YA right!!! Room across the hall from us had an overflow toilet that seeped into our room and although staff were apologetic and dropped off a bottle of champagne we were still out of our room for a full day because of the drying fan they used. We were told the water was potable. The ship excursion we booked in cartegna Columbia missed one of the more important stops ( for us) completly! They did give us a small refund. The weather was great; 30 degrees plus every day. And as we said at the outset the cabin crew and wait staff were outstanding. Wrote a long letter to Thomson and got a trite, curt, smart ass , rude reply that they would do nothing; they just don't get Customer Servce or maybe that's the British way! and so sent the letter to Sunwing (tour operator) and received a great letter of apology and a credit to another cruz. Our travel agent from Redtag in Scarborugh aided us greatly (thanks Jamie) Bottom line is we will never sail with Thomson again at any price! Take heed, John and Anne   Read Less
1 Helpful Vote
Sail Date: December 2014
arrived in Jamaica, stood in narrow hallway for three and a half hours, no water, 40degree heat. With +- 750 people waiting for coaches to transport us to the ship.. thomsons had forgotten to lay on coaches. this was the reason the rep ... Read More
arrived in Jamaica, stood in narrow hallway for three and a half hours, no water, 40degree heat. With +- 750 people waiting for coaches to transport us to the ship.. thomsons had forgotten to lay on coaches. this was the reason the rep gave us at the airport, before phoning London to sort out the coaches... they later claimed, on response to our complaint back in London that there was a traffic problem.. it was tops 20 minute journey to ship from airport... they also said there was water provided, outside the terminal!! we were not allowed to leave the terminal.. the ship itself is in a poor state, constant flooding in our bathroom..( towels thread bear). our cabin was in need of major repair.. the waiters in restaurant, and the room porter were very good, but certain bar staff were downright rude and insulting.. the food was not bad, but very repetitive .. the excursion trips were a con, not a Thomson rep to be seen once they got you onto the coaches.. took a trip to Tulum, we spent one and a half hours at the site, then we were driven to a restaurant on the beach, given a Luke warm buffet lunch and had to spend the rest of the day on the beach..we could have arranged our own beach trip at no expense.. every single passenger we spoke were complaining, some of these people had been cruising with thomsons for years, but all said they were never cruising with them again.. the entertainment, well it was the theatre or quizzes, the theatre troupe tried there best, but most times you felt you were on a floating butlins.. I feel that this company is not set out for cruising!! they give cruising a very bad name.. disembarkation was a shambles.. never will we be using this company for any of our future holiday plans, be it on land, and especially not at sea.. Read Less
Sail Date: December 2014
Firstly I would like to say if you are thinking about booking a Thomson cruise think again ,dirty dingy cabins, dirty towels and bedding ,poor quality food and drink,mediocre entertainment ,sunbathing areas packed in like sardines,.Family ... Read More
Firstly I would like to say if you are thinking about booking a Thomson cruise think again ,dirty dingy cabins, dirty towels and bedding ,poor quality food and drink,mediocre entertainment ,sunbathing areas packed in like sardines,.Family cruise but nothing for children to do especially teenagers the sports deck that is on the website has now been replaced by sun beds ! Drinks package a waste of time there are so many restrictions ,staff rude and un helpful ,,I could go on,,, first and last cruise. Read Less
Sail Date: December 2014
The holiday did not start well when we arrived at a suffocatingly hot airport and there were no buses available to transfer passengers to the ship. This resulted in a long, standing, wait in a huge queue in temperatures that are alien to ... Read More
The holiday did not start well when we arrived at a suffocatingly hot airport and there were no buses available to transfer passengers to the ship. This resulted in a long, standing, wait in a huge queue in temperatures that are alien to the average Brit dressed for a journey from a cold climate. No drinks were offered. There were no reps there to tell us what was going on, or how long the buses might be. When we were eventually transferred to the ship on a boneshaker of a bus, embarkation was less than smooth. The reps were asking us to 'smile' for the camera that recorded your image for verication of your ship's card.... after a two hour wait in a sweatbox!! Not exactly how you want to be seen for the duration of your holiday! Our cabin was a couple of doors from the back of the ship. Now I know someone has to have these cabins, but they are extremely noisy and vibrate vigorously. On docking and casting off, you are lucky to hang on to your fillings! In our opinion, the food in the self service restaurants was not up to standard. It was constantly cold, repetitive and of poor quality. Definitely not a good dining experience. The Orion restaurant was marginally better. Drinks in the bars were expensive and some were positively undrinkable. Unless it came out of a can it should be avoided. The swimming pools were not inviting. The one on Deck 11 reminded me of a sheep dip. Our cabin steward was as usual, good. We also contracted the 'cruise cough'. The reps and reception staff on board were evidently receiving a lot of complaints, and some were short tempered and unprofessional when dealing with passengers, even when they weren't complaining. All in all, a not to be repeated experience. Certainly not on a Thomson ship. Its next port of call should be the breakers yard!   Read Less
Sail Date: December 2014
Just returned from Christmas and New Year on the Dream. During a disappointing cruise on the Dream in September we were assured by the Housekeeping Dept then that the many problems that we were experiencing would be rectified and that ... Read More
Just returned from Christmas and New Year on the Dream. During a disappointing cruise on the Dream in September we were assured by the Housekeeping Dept then that the many problems that we were experiencing would be rectified and that 'all the stops would be pulled out' for the Christmas cruise which we had already booked. Oh. Dear! From the moment we landed in Montego Bay on the 23rd December, this went from bad to worse. We landed on time and were advised by the air stewards that once through immigration we would be taken to the coach and on our way to the ship within minutes.In fact we stood in a queue for over 2 hours and 15 minutes waiting for coaches. We were the lucky ones, some people waited over 3 hours. We were in a long corridor, with no air conditioning, no water, no information and NO THOMSON REP. to explain why there were no coaches to transfer approx. 900 people to the ship. When we got to the Cruise Terminal we were offered a small plastic cup of water - no apology for our long wait - nothing. The next day after I presume hundreds of complaints the Captain stated that he was contacting London to see what had gone wrong and offered all those affected £50 on board spending.We never received an explanation for the chaos. One of the problems during the September cruise was the poor condition of the cabin towels and linen. The towels were very thin and in some cases threadbare, with holes and frayed edges. This December we had the same problem. After a visit to the reception things improved but we still had a thin duvet cover with a tear. We were told by a very embarrassed Cabin Steward that they didn't have enough linen to change the beds for every cabin half way through a cruise and she was meant to rehang towels instead of changing them. Our shower curtain was stained along the bottom edge with mould. Although some of the toilets had been refurbished since September some were dreadfully shabby and on the last day al least four were blocked. On two occasions the water supply to the basins etc.,was turned off for maintenance. This happened on the final day of the cruise when people were hoping to freshen up for the journey home and had hired rooms for £35 only to find that there was no water. Each day we received info about the ports of call but when we docked at Falmouth in Jamaica the daily news gave us information about Falmouth in the South West of the U.K.!! Some of these niggles smack of sloppyness but most of them stem from a desire to cut costs. The main problem on this cruise was that scores of passengers became ill with dreadful hacking coughs - a feeling of weakness and unable to keep warm. Some stayed in bed in their cabins for a few days and all around the ship the sound of choking coughing could be heard. My brother in law was treated in the ships hospital receiving treatment for a chest infection and after three days of treatment (and a hefty bill) flew home on a planeload of fellow cruisers coughing for the whole 8 hours of the flight. The public rooms, i.e. restaurant, lounges, theatre etc., were freezing cold and although the staff were asked if the air conditioning could be turned down were told it wasn't easy to do. Lost of people sat with cardigans,or shawls to keep warm or avoided the cold rooms altogether. It was felt that the unpleasantly cold surroundings may have contributed to these infections, I have seen from other reviews that other Thomson Dream cruise passengers have had similar outbreaks during recent cruises. There was also chaos when leaving the ship for the flight home with three plane loads of passengers again waiting for coaches. The Thomson staff were completely out of their depth. Most of the people we spoke to were adamant that they would never go on a Thomson Cruise again. We are of the same opinion. This is not a Platinum cruise. However, it must be stated that as usual the cabin stewards and restaurant staff were very attentive and worked hard. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.9
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 3.9

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