3 Helpful Votes
Sail Date: March 2017
Thomson Dream (Cuban Fusion and Mayan Treasures Itinerary) This was meant to be a holiday of a lifetime with my wife and too many things just did not meet the expectation of what we were told by Thomson at the time of booking. So what ... Read More
Thomson Dream (Cuban Fusion and Mayan Treasures Itinerary) This was meant to be a holiday of a lifetime with my wife and too many things just did not meet the expectation of what we were told by Thomson at the time of booking. So what was a wonderful holiday was marred by a lot of issues that was not handled well by Thomson. We booked a 2 week cruise from Montego Bay, Jamaica to see the west Caribbean stopping off at: Cayman Islands, Cuba, Mexico, Belize and Honduras with a few excursions booked through Thomson as well as with other tour operators. We booked in an outside cabin and everything was as expected decent sized room with a bit a dated decor as this ship is getting a bit older. The problem was when the ship set sail from port, the room vibrated heavily due to the ship's engine that caused rattling of the structure and anything that was not quite secure. When we reported this issue to the reception team, we were notified that no spare rooms available so we had to endure the first week with little sleep due to noise and vibration. The next week when a room was available to move us in to, we were charged a £70 supplementary as it was a room with a larger window! We have mentioned that any other hotel would not charge a change in room if the initial room was unsatisfactory as we could not even get a good nights sleep but Thomson has officially responded that their cabins are subject to noise and vibrations, and this is out of their control therefore no compensation would be offered to guests - very bad customer service and response. Reception staff are quick to be defensive and state their rights, without really understanding the issues you are trying to convey. The dining on board has a variety of food on offer everyday from their waited service in 4 restaurants in the evening to 2 buffet style restaurants as well. The food is acceptable but I would not say outstanding by any measure. We have been to other holidays with Thomson and I would say it's on par with their 3 star all-inclusive resorts. Entertainment offered a good variety of choice throughout the day with trivia quizzes to evening west end style performances with a very energetic team of performers. Excursions are quite expensive booking through Thomson and their strict regulations have lead to a number of excursions being cancelled and guests refunded on the morning of the trip. We had a snorkelling trip cancelled in Cayman Islands due to high waves but when on we got on shore there were more tour operators carrying out the same excursion. We knew a few other excursions was cancelled during our trip due to similar reasons or lack of people booking onto it, so quite a few people on board was not pleased to hear. We did book onto another excursion (not with Thomson) and we almost lost out on $600USD because Thomson changed the itinerary without letting us know. We were due to dock in Belize a day later than expected and only happened to stumble across that information when we spoke to reception team and saw a print out of an updated itinerary on the desk. So watch out if you are booking something not through Thomson, because they will not offer compensation, another complaint that we have logged with them since returning. The ports of call were all beautiful places: Georgetown, Cayman Islands; Havana, Cuba; Cozumel, Mexico; Montego Bay, Jamaica; Belize City, Belize; Roatan; Honduras. Would definitely go to the places we visited again but never a holiday with Thomson (TUI). Read Less
25 Helpful Votes
Sail Date: February 2017
I have just returned from a cruise to the Western Caribbean on this cruise ship - Cuban Fusion followed by Pride of Panama. I did not enjoy the cruise at all and feel as though I totally wasted my money. The Thomson Dream was very tired ... Read More
I have just returned from a cruise to the Western Caribbean on this cruise ship - Cuban Fusion followed by Pride of Panama. I did not enjoy the cruise at all and feel as though I totally wasted my money. The Thomson Dream was very tired and the ports of call were very run down and had little to offer. We had some poor weather and were unable to get into the port of Puerto Limon in Costa Rica and, for some reason, the itinerary changed after we had booked the cruise and it no longer went to Cartegna in Colombia - instead we had 2 stops in Georgetown, Cayman Islands and spent 3 days in Jamaica - 2 in Montego Bay and 1 in Falmouth which is only about 30 miles away. None of the ports we visited were really worth visiting apart from Havana and there were too many sea days where there was little to do onboard ship apart from inane quiz shows and Bingo during the day. A lot of passengers seemed to be on the cruise simply to drink from early morning to late at night and to lie on deck getting burnt. The drinking culture on board was reinforced by the Captain and Cruise Director who both told people "to have another drink" when they announced that we would not be visiting Costa Rica but would have to spend an additional day at sea! On a positive note, the evening Entertainment Team were excellent and some of the shows were outstanding. The staff in the Orion Restaurant were also very pleasant and efficient. I am afraid that we will never book another Thomson cruise - and we have been put off cruising altogether. Read Less
7 Helpful Votes
Sail Date: February 2017
We chose this cruise for the itinerary. We have been cruising for the past 16 years and never had cause to complain to any of the companies we have used prior to sailing with Thompson's. When we boarded we were shocked by the bad ... Read More
We chose this cruise for the itinerary. We have been cruising for the past 16 years and never had cause to complain to any of the companies we have used prior to sailing with Thompson's. When we boarded we were shocked by the bad odour and shabbiness of the ship. The furniture in the cabin was chipped and had seen better days. The bed extremely uncomfortable, pillows misshapen. We never had a decent nights sleep and woke with back ache every morning. The hot food in the sirens restaurant was barely warm. Food in the Orion restaurant was mediocre only the breakfast was enjoyable. We were on board 7 nights during that time my husband suffered GI and we were both in quarantine for more than 24 hours. Two days later I suffered the same illness and again we were in quarantine. So spent 3 days out of the 7 in quarantine. Resulting in us not seeing Panama or the second port in Colombia. The entertainment was amateur, not enough sun beds on the sun deck & no where to sit. We paid extra for premium seats on the plane. On our return journey we had to sit separate. We requested seats together but told the plane was full. However, a couple standing in the queue to board said they were awaiting to see if they could get an upgrade. To our horror this couple boarded once we were all seated and taken to seats along side each other at the front of the plane. I don't object to anyone having a upgrade, but I do when it's at my expense. Read Less
5 Helpful Votes
Sail Date: December 2016
If you're looking to reenact scenes from "Carry on Sailing", then this is the ship for you. Our room was a decent size (outside plus), but resembled something from the 1970's, with dark wood panelling and floral ... Read More
If you're looking to reenact scenes from "Carry on Sailing", then this is the ship for you. Our room was a decent size (outside plus), but resembled something from the 1970's, with dark wood panelling and floral carpet ensemble, finished off with a large bleach stain on one of the curtains (don't even get me started on the dirty old plastic bottle parked under the bed, together with 2 years worth of dust and fluff). Throughout, the ship looked tired and worn, and an unusual smell of boiled cabbage permeated the air. On the sun decks, glasses and crockery were not collected until the end of each day, and tables were often left uncleared and unwiped. It seemed perfectly acceptable for people to visit the buffets in a state of undress and bare footed. Casual T-shirts were allowed in the Orion restaurant on formal evenings, and we spotted a number of guests puffing on e-cigarettes in the restaurant and bars inside of the ship. Entertainment was poor at best, with the exception of the Show Team in the Broadway Lounge. The steel drum guy had a very limited musical repertoire - on a good day he had maximum 5 songs (which we now know off by heart), and played regularly around the ship sometimes up to 5 times per day. Other bands around the ship were ok, just not EVERY day, and if you're lucky, the guest acts (1 per week) include one of the grumbleweeds, and a couple of blokes who probably had their own spot on the Comedians 1970s TV show. One evening, we were treated to an Elton John DVD playing in the lounge (yes, really)!! No sign of the entertainment team after 11 pm. Entertainment after this time was usually held in the Waters Edge bar, where a few danced to records; this is also shared with the casino. However, going to bed early is essential, as you can forget a lie in on sea days. You must be ready to set your alarm and set off to the starting blocks to reserve a sun bed by 7 am. Anything will do - a hat, random flip flop or my own personal favourite - a scatter cushion from your bedroom. You may then retire to your room until late morning, safe in the knowledge that your bed, towel and/or possessions will still be there, as Thomson do not enforce their own policy of NOT reserving sunbeds. Service was extremely poor in all of the bars, it wasn't unusual to wait more than 30 minutes for a drink, and that's after spending 20 minutes trying to attract the attention of the moody looking waiter who would look anywhere but directly at you. Waiters/wine stewards in the Orion restaurant were all pleasant and friendly, but service was often very slow, food luke warm and resembled something from a motorway service station canteen. There was a choice of three al la carte restaurants, food was good in all of these, but again, service was slow (we waited more than two hours between courses in Mistrels) A £5 discount was applied if you chose to eat at all three (which will set you back £50 p/p). Steak in the Orion restaurant carried an extra £10 charge, and beware if you have opted for the "all inclusive" drinks package. This does not include all drinks, in fact if you wish to have access to everything on the drinks menu, then you must upgrade to all inclusive premier - a mere snip, at £10 per person, per day (the only time you will have the full attention of the waiters, when trying to flog this upgrade). The only good thing about this cruise was returning home. A luxurious priced holiday, for a what was essentially a car ferry in fancy dress! Read Less
20 Helpful Votes
Sail Date: December 2016
I decided to treat my husband to a Caribbean Criuse for his 60th birthday. It was his first cruise and unfortunately he has decided will be his last. I had looked at the ship on line on YouTube and what we experienced bore no resemblance ... Read More
I decided to treat my husband to a Caribbean Criuse for his 60th birthday. It was his first cruise and unfortunately he has decided will be his last. I had looked at the ship on line on YouTube and what we experienced bore no resemblance to what was shown on the video. We were booked into an outside, at extra cost, cabin 5143. Walking through the corridor to the cabin there was a definite foul odour. The view through the cabin window was marred by the rusted frame work. The cabin was cleaned regularly by the cabin staff, however, we had problems with the toilet which was constantly leaking from the back. Three days in there were problems when the toilet stopped flushing. This was reported and fixed. The smell of effluence remained in the corridor throughout the cruise. The air conditioning in our room which was directly above our bed and was very fierce. The engineer was called to adjust it on more than one occasion. At night we could not sleep from constant rattling and scratching noises which we thought was coming from outside the cabin and was in fact coming from the lighting above our heads my husband had to stuff a cushion between the ceiling and frame to get some rest. The ship appears tired and rundown throughout and should be taken out of commission. Lifts between floors do not work efficiently and appear creaking. The Lido deck was dirty and unkept. Tables were placed ad hoc with rubber mats that were obviously placed for the table to sit were out of place and left worn and dirty. There was nowhere to sit on decks the areas around the pool were over crowded with deck chairs everywhere. Tables on deck were left uncleared. My husband had to clear away trays and plates in order for us to sit down. On other deck where there were seats there was smoking as non smokers we could not sit there. We chose to eat in the Orion restaurant the staff were very cheery, however, we waited 15-20 minutes between courses at evening meals. Breakfast our toast would be brought to the table and go cold whilst we waited for the breakfast to arrive which was on more than one occasion the wrong order. On deck drinks staff avoided coming over to you and we had to go to the bar. Having ordered a fruit punch cream was added without my asking for it when I sent this back it was returned to me in the same plastic beaker with the cream still obviously in the drink. The drinks steward was not pleased when I took it back to be changed I had to give it to a different server. The itinerary was changed at the last minute, we missed going to Grand Cayman. This was extremely disappointing as we had never been there before and we were hoping to visit family. We were instead taken back to Jamaica where we had already spent 7 nights of our trip. We were taken to Ocho Rios, the ship docked in what was an industrial loading area, far away from the town and the other cruise ships. We were told free transport was offered to Dunn's River Falls. No other option was given. The Falls cost $20 US each. It was Boxing Day and was crowded with tourists and residents queuing to get in. We would not travel with Thomson Cruises again. Read Less
7 Helpful Votes
Sail Date: April 2016
Not a good ship been on many thomsons and enjoyed them the pluses entertainment good and our cabin 7077 we feel lucky as many had to move because of flooding and were moved to cabin someone had just moved from kept blaming passengers but ... Read More
Not a good ship been on many thomsons and enjoyed them the pluses entertainment good and our cabin 7077 we feel lucky as many had to move because of flooding and were moved to cabin someone had just moved from kept blaming passengers but adults only hard to believe as been going on for years..Used buffet as have to eat little and often food cold most of the time.public toilets mostly closed due to flooding had to go back to cabin.sunbeds reserved early not enough to go round.had trouble getting a seat in lounges at night not enough seating,had trouble getting served were training up new crew as most of experianced ones got off at Cadiz to go on new ship.The beer was disgusting john smiths most sent back.Had booked same trip for wifes 65 next year but cant face the same experiance paid £500 deposit and asked for this back but been refused just want your money and not prepared to listen or come to a comprimise . Read Less
6 Helpful Votes
Sail Date: March 2016
NIGHTMARE! watered down drinks staff miserable and unhelpful meals mediocre had to move cabin after first week waited an hour to be served with drinks but when we decided to go to the bar ourselves everyone else had the same ... Read More
NIGHTMARE! watered down drinks staff miserable and unhelpful meals mediocre had to move cabin after first week waited an hour to be served with drinks but when we decided to go to the bar ourselves everyone else had the same idea and there were queus The second week, the trainees from the first week were traing the new trainees on the se ond week as all the good staff had been transferred to the new ship Discovery. The only good thing about this holday was the people I was with as I was travelling as a single passenger but with a group of family and friends and the trip to Panama canal. Complained to Thomsons but to no avail. They couldnt care less ABSOLUTE WASTE OF £3,000 Choose RCI or NCL - much better ships and staff bend over backwards to help. Will NEVER travel with Thomsons again - very disappointed and annoyed Read Less
16 Helpful Votes
Sail Date: January 2016
We boarded the ship to receive a letter in the cabin advising of Noro Virus. Please note that if one of your party is ill, both must remain in the cabin for 24 hours. We have therefore paid to look at Mexico through a cabin porthole ... Read More
We boarded the ship to receive a letter in the cabin advising of Noro Virus. Please note that if one of your party is ill, both must remain in the cabin for 24 hours. We have therefore paid to look at Mexico through a cabin porthole window. This ship has a problem which Thomson seem to be ignoring and you only get told about once you are on-board. Meals are served to you like school dinners so everything was very Hi De Hi. This is an attempt to cut down of contaminating further travellers. Once on-board you must pay extra for some restaurants with a 10% discount if you eat in any three times. Some unpublished small print is that you must fill in a form to get the discount, you therefore end up paying the full amount and when you complain Thomson simply say thanks for bringing this to our attention. Generally the food is ok in the restaurants you pay in but disappointing in the larger canteen type buffets. Having paid for the drinks package it is very disappointing to have to pay for bottled water in the room, however free if you are poorly...every cloud. Customer care is being ignored so I would strongly suggest taking your business elsewhere. On land we heard the ship described as a prison, how true. Did one trip in Cuba and the Thomson rep lost 5 members of the party and just carried on, they were less than happy when the got hold of him after getting their own taxi to complete the tour. Havana is an amazing place, just don't go with Thomson. Getting on and off the ship is easy and so little red tape made the customs such a quick process. Generally the service and team are very friendly and helpful. Read Less
Sail Date: January 2016
Travel to Embarkation Port Negative -No reception at gangway (no staff greeting, no direction, no signage) -Took away Canadian passports without explanation (very strange) but did not take British passports -Driver did not ... Read More
Travel to Embarkation Port Negative -No reception at gangway (no staff greeting, no direction, no signage) -Took away Canadian passports without explanation (very strange) but did not take British passports -Driver did not provide some customers with small immigration form and had to wait to get this and complete them (disorganized) Positive -Offered water in cruise port -Luggage tags provided and luggage taken to cabins Reception Department Negative -Took away all Canadian passports without explanation. When asked to speak with a manager the reception staff refused. Reception Manager Ben Burwell refused to meet with customers and discriminated against Canadian travelers by stating "we never have had an issue with European and British passengers as if to say that North Americans are the one with the issue. The Captain of the Ship authorized the return of the passports, so happy he was able to get the reception staff to do something about this. -Reception staff could use some retraining as could the Manager -Thomson staff could use retraining on anti-discrimination Positive Did not have a positive experience with reception department Cabins Negative - 2.5 star rating -very old furnishings - Thomson does not provide shampoo, conditioner, or toiletries (gift shop offers this at a very high price (10 pounds or over 20 bucks Canadian for each item) -only one towel animal (yet wanted to sell a towel animal book) Positives Bathtub in bathroom Activities Positive Entertainment staff member Ted was excellent Crew members Negative -Some events did not run even though they were listed in the Cruise news itinerary (i.e. Dance parties did not run) and did not provide explanation as to why did not run -Trivia events only ran for 20 mins -Shows were not good quality (i.e. Michael Jackson Show was conducted by an entire White staff?!) -Activities referenced only British trivia and did not consider any other nationalities - discriminatory -Gym equipment- many out of order Service Negative -Witnessed an elderly man who had an accident on the Lido Deck, no staff members offered to assist this man only passengers helped him Positive -Bar Staff friendly and hard working -Housekeeping- excellent Dining Negative -Menu for dining room was not appealing -Drink package had a great deal of limitation (only bottom shelf offerings) Positive -Lido deck buffet was good Shore Excursions Negative -Extremely expensive (took some excursions that were not with Thomson at half the price) Overall Experience -Would not return to Thomson, felt they discriminated against North Americans and only caters to Brits -Extremely poor customer service and doesn't offer any staff contacts to resolve issues with -Ship was very old (built in 80s) and in need of a makeover Read Less
2 Helpful Votes
Sail Date: January 2016
Travel to Embarkation Port Negative -No reception at gangway (no staff greeting, no direction, no signage) -Took away Canadian passports without explanation (very strange) but did not take British passports -Driver did not ... Read More
Travel to Embarkation Port Negative -No reception at gangway (no staff greeting, no direction, no signage) -Took away Canadian passports without explanation (very strange) but did not take British passports -Driver did not provide some customers with small immigration form and had to wait to get this and complete them (disorganized) Positive -Offered water in cruise port -Luggage tags provided and luggage taken to cabins Reception Department Negative -Took away all Canadian passports without explanation. When asked to speak with a manager the reception staff refused. Reception Manager Ben Burwell refused to meet with customers and discriminated against Canadian travelers by stating "we never have had an issue with European and British passengers as if to say that North Americans are the one with the issue. The Captain of the Ship authorized the return of the passports, so happy he was able to get the reception staff to do something about this. -Reception staff could use some retraining as could the Manager -Thomson staff could use retraining on anti-discrimination Positive Did not have a positive experience with reception department Cabins Negative - 2.5 star rating -very old furnishings - Thomson does not provide shampoo, conditioner, or toiletries (gift shop offers this at a very high price (10 pounds or over 20 bucks Canadian for each item) -only one towel animal (yet wanted to sell a towel animal book) Positives Bathtub in bathroom Activities Positive Entertainment staff member Ted was excellent Crew members Negative -Some events did not run even though they were listed in the Cruise news itinerary (i.e. Dance parties did not run) and did not provide explanation as to why did not run -Trivia events only ran for 20 mins -Shows were not good quality (i.e. Michael Jackson Show was conducted by an entire White staff?!) -Activities referenced only British trivia and did not consider any other nationalities - discriminatory -Gym equipment- many out of order Service Negative -Witnessed an elderly man who had an accident on the Lido Deck, no staff members offered to assist this man only passengers helped him Positive -Bar Staff friendly and hard working -Housekeeping- excellent Dining Negative -Menu for dining room was not appealing -Drink package had a great deal of limitation (only bottom shelf offerings) Positive -Lido deck buffet was good Shore Excursions Negative -Extremely expensive (took some excursions that were not with Thomson at half the price) Overall Experience -Would not return to Thomson, felt they discriminated against North Americans and only caters to Brits -Extremely poor customer service and doesn't offer any staff contacts to resolve issues with -Ship was very old (built in 80s) and in need of a makeover Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

Find a Cruise

Email me when prices drop