17 Helpful Votes
Sail Date: March 2017
If a holiday camp atmosphere with regular hi di hi style announcements is your dream this is the cruise for you. Remember to set you alarm clock for 7am and you may manage to get a sun bed. If you like to drink cheap beer & spirits, ... Read More
If a holiday camp atmosphere with regular hi di hi style announcements is your dream this is the cruise for you. Remember to set you alarm clock for 7am and you may manage to get a sun bed. If you like to drink cheap beer & spirits, they're in abundance nearly 24/7 with the so called all inclusive package. If you enjoy British 80s style food you will enjoy piling your plate high in Sirens & Lido (please do remember to sanitise as not many folk bother..) If you like attending talks one highlight was a lecture on water retention. Having said all the above The excursions were excellent Staff were friendly Mistrals & the Asian restaurant were good The coffee Port served good coffee The Cuban Fusion itinerary was excellent with really interesting ports of call. Given that many a folk refuse to leave their sun bed and get off the ship, excursions were easy to book. Read Less
7 Helpful Votes
Sail Date: January 2017
I really don't know where to begin, yes the flight over was good on the Dreamliner but when the dinner is served they concentrated more on making sure the wine was served than getting everyone's dinner out. Montego Bay Jamaica ... Read More
I really don't know where to begin, yes the flight over was good on the Dreamliner but when the dinner is served they concentrated more on making sure the wine was served than getting everyone's dinner out. Montego Bay Jamaica is awful and non welcoming rubbish everywhere surely the port authority's could at least get it cleaned considering so many cruise ships use this port. Why do they insist on taking your photograph when you have been traveling for so long who buys them( it's all about upselling) The ship is tired it needs updating, The lifts are slow and you have to run the gauntlet to get in one trying to guess which one will come first. At the outside bars deck 9 if you want a soft drink you get ignored ask for a alcoholic drink they can't serve you fast enough. Most of the staff can speak English but they don't understand what we're saying so hard work you ask for a coke they say do you want a beer, if I wanted one I would have ordered it. Shore excursions are very expensive and not worth the money. We went on the panama trip, we were picked up at 9-15 the coach drove around colon (awful area) and then drove us to the train station we waited ages for the train in the heat our packed lunch was taken off the coach and put on the train where we could see it but not touch. We could purchase hot/cold drinks and snacks off the trolley whilst traveling along the tracks. The train ride was very good about hour and half long by the time we reached our destination about 2-45 we still hadn't had our provided packed lunch even though we could have eaten it on the train, I suppose that would have meant us not buying anything on the train. The packed lunch was then taken off the train and back on the coach again ? When we eventually got our lunch 3-15 we were really hungry by this time not good when your diabetic, it really wasn't worth the wait some dried up piece of meat in a stale bread roll. Our destinations over the 2 weeks were very poor expensive jewellery shops ( not interested) we enjoyed Havana although there was no shops just broken streets and smelly drains just the atmosphere was good, glad we went wouldn't want to go back.. the impression in all the ports of call that if the cruise ships are in let's raise the prices to extortionate amounts. The destination services was all about selling don't take any problems to them cause they really don't want to know, I heard a lot of complaints regarding them and reception over the 2 weeks, not a good service at all. We had bad weather as well so the ship was rolling a bit so motion sickness kicked in, we couldn't face 2 weeks of that so We wanted to jump ship when we got back to Montego Bay but we were told we couldn't do that, all we wanted was to stay in a hotel until our flight the following week but no we would have to pay £4,500 to do that disgusting price, because we would have broken the contract we would lose our flight? Still don't get it, but just another way of thomsons getting more money. I really could go on and on but to sum it up, we will not be going back on a Thomson cruise very expensive, everything high prices but done on the cheap. Food was good but got a bit repetitive. Read Less
20 Helpful Votes
Sail Date: January 2017
Well let's start with the positives, flight out on Thomson Dreamliner very good, seating,food,entertainment,cabin staff excellent. Montego Bay port arrival bit of a shambles, first impressions of ship and cabin ok, all staff cheery ... Read More
Well let's start with the positives, flight out on Thomson Dreamliner very good, seating,food,entertainment,cabin staff excellent. Montego Bay port arrival bit of a shambles, first impressions of ship and cabin ok, all staff cheery and helpful. Havana, well nothing quite prepares you for Havana, fascinating, cars, architecture , people, shops ( what shops?),holes in road and pavement, believe you me you've never seen "roadworks" till you've been to Havana. Don't bother with a tour in Havana , you don't need it, straight off ship into old town. Now I'm afraid it's all down hill from here folks! Weather after Cuba was awful,very rough crossing for "sea days" ( i hope I never here those two words again in a sentence for as long as I live) that comprised of trying to avoid 75% of the ship clientele ( loud, greedy hippos floundering around on the sun decks) high de high Thomson reps with 50s holiday camp mentality, and if you saw a sun bed without a towel, well that's not relevant cos you won't!. Why do Thomson make rules with no attempt to enforce them, towels must not be left on sun beds for more than 45 minutes or will be removed ( think that's probably days not minutes, easy mistake!) but on a more serious note,the standard of hygiene on board was excellent, hand cleaning stations at every turn, food hygiene excellent, and numerous notices around food stations to cover up at the counters, oops that's where it all falls down, obviously no one enforcing this rule so for most of the time on food station 11 deck out side it was covered in mountains of naked human blubber ( nice). The entertainment on board was of a high standard with the Broadway show room team being top class, apart from the guest comedian ( Stan somebody or other ) on the Wednesday night , I thought I'd been teleported back to the 70s ( Englishman Irishman and chinaman, WHAT! ) sexist jokes, racists jokes , Japanese impressions I kid you not with false teeth and wig " ah fank u very much" and before you ask I'm 66 and not particularly politically correct. Well people I could go on but I think you will get the feel of the cruise from my point of view , the second week was just awful, forget Columbia and Panama ( well the ports of call the ship went too, not fair to dismiss the countries like that, but first impressions not good) Did not feel safe in Santa Marta, Cartagena just continually harassed by taxi drivers, just gave up and went back to the ship, and as for Colon ( well the English pronouciation says it all I'm afraid) Thank you Thomson you have the dubious honour of providing us with our most expensive holiday to date and by a country mile the worst, needless to say we won't be back! Read Less
6 Helpful Votes
Sail Date: December 2016
We choose this cruise mainly because of stops in Cuba and grand Cayman. I will catalogue below, but our biggest disappointment of the cruise was the fact that even though the itinerary stated we were going there! When we booked the ... Read More
We choose this cruise mainly because of stops in Cuba and grand Cayman. I will catalogue below, but our biggest disappointment of the cruise was the fact that even though the itinerary stated we were going there! When we booked the cruise the first stop was Cayman but this was changed. The day before we were due to go to Cayman the captain announced that we were unable to go yo Cayman as our anchorage had been cancelled as the bigger boats had priority! Poor reason not to go as this cruise hat been booked a year in advance. So my catalogue begins Arrived at Montgo bay our visit to Jamaica and only got to see the airport. The plane got in at 2.15 and we were kettled into a corridor at the airport in a queue until 4pm waiting for a coach transfer! The boat left for Cuba. Arrived at Cuba again queued in a corridor for 30 mins for a coach to go for a five minute drive to pick up a car tour. Julie the cruise tour manager was clueless! The lido pool deck was never clean. You never saw a drinks waiter you had to go up to the bar. Dishes lefty lying around and the tables never wiped. Most of the entertainment very ameature Positives Orion restaurant brilliant Broadway theatre fantastic Read Less
2 Helpful Votes
Sail Date: December 2016
HI all, This is the first time i have had reason to complain about thomson cruises. We booked this cruise to the caribbean for my lady and I plus a another family of three adults and one 12 year old lady. we were all excited about ... Read More
HI all, This is the first time i have had reason to complain about thomson cruises. We booked this cruise to the caribbean for my lady and I plus a another family of three adults and one 12 year old lady. we were all excited about getting some luxury in the sun. The whole Idea was to get away for Christmas with our friends and to surprise my now fiance by getting engaged on christmas eve. we paid 1650 each.2 weeks The flight was brilliant as were the crew. the new aircraft is fantastic, apart from a blocked toilet on the way out there were no problems. Embarkation was smooth. (may i add if you can book into NO1 lounges it was fantastic. the staff there and the quality of food and drink for 20 quid were brilliant, thank you no1). We arrived at the ship to find it looking tired and in need of replacing. The crew , well most of them looked like they had been shouted at to get a grip. Now we appreciate they are away from their families at christmas and empathise, however , if you decide to do this type of work then accept it. we decided to book an excursion named Caribbean experience, well it was a very limited experience to say the least. it was suppose to be a 7 hour trip and ended up taking us to a small village 40 minutes away with one shop and a pub for 30 minutes then rushed onto the bus for another 30 minute drive to another village with a so called nature reserve. A path through the woods does not constitute a nature reserve.Sorry. we stayed there for 90 minutes had a walk along a beach and then went to the local pub which was dirty with the smell of weed and people sleeping off hangovers in hammocks. Im not against people enjoying but it didnt make us feel comfortable. I complained to the excursion manageress who said she would send a complaint form off to head office. I asked for a refund for all our party or even a discount off another trip but was told bluntly NO.we were going to be on here for 2 weeks. I chased up the complaint and was told it was up to HO to sort out as she has no authority.Bull. WE paid 112 a couple for that trip which was not worth a tenner. so dont do it. In relation to this complaint after returning home i have written several letters of complaint and benn waffled to on every occasion.thye just dont care about my feelings on how we were treated. Good points. Food was lovely as were the catering staff and the meals were well presented and we were really looked after, in fact they made the effort for our engagement night and made christmas eve memorable.Thank you. Cabin maid was brill, as they all are, those little things with towels make a difference. The showteam theatre were very good, the shows great. Cuba was fab Thats it. all good points done. The main pool was empty when we embarked so the kids were boiling. there was very little attention to us whilst we were on deck, one time waiting an hour for a drink and then having to go to the bar ourselves. The artistes/singers on board were great albeit a bit repettative. The steel drum player every night was overwhelmingly noisy and wrongly placed. We never even had a embarkation party when leaving montego bay. Our toilet was blocked several times and had to be dismantled while we were out. with my fiance getting the blame for blocking it. trust me we didnt, we were last in line before the sludge gets to the plant room. we have cruised very often and know the rules for g sake, There was a smell of sewerage on the ship especially on deck 5 Lifts kept breaking down hand driers not working throughout the ship waiter service slow to say the least.and miserable We are very very disheartened with thomson who obviously do not give a damn about their reputation.just count the money, no wonder they have discovered their smile. the excursions are very expensive and not worth it. you will find Taxi's by the port who are extortionate as you pay per head. terrible. if you go outside the port terminal you will get a better deal. Please believe me when i say this is the first time i have written a complaint and it may well be all over the place. the end result is the same. I will Never sail on the older generation ships with thomson again, ever. unless it was paid for by thomson then id have to think about it. you would be better off with P and O or Princess. The Dream Is NOT for kids. there is nothing to do on there.you can stay at home and play monopoly./cards. Thomson you have lost a whole family who have used you for years.and you had your chance to rectify a bad situation.Very sad.Very tired,like your dream. PS. where i have marked poor for service this does not include restaurant staff who made the holiday worthwhile. Read Less
7 Helpful Votes
Sail Date: April 2016
We chose this cruise for the Transatlantic crossing. However they cancelled two of the advertised destinations. Ship was renamed Thomson Nightmare by a lot of customers. Food in the self service was poor, like school dinners and the ... Read More
We chose this cruise for the Transatlantic crossing. However they cancelled two of the advertised destinations. Ship was renamed Thomson Nightmare by a lot of customers. Food in the self service was poor, like school dinners and the only thing you could guarantee would be hot was Soup and Porridge. The Orion Waiter Service restauarant was excellent, hot food, and brilliant waiters. The entertainment in the Broadway show lounge was very good. Service in all the bars was extremely slow. We had the drinks passage but right from day one, we were convi nced that the drinks were either watered down or they were using cheap brands. This was confirmed when a fellow passe nger witnessed a waiter pouring cheap vodka into a Smirnoff bottle, the same with gin and brandy. One night we had 7 Black Russian cocktails each and were not the slightest bit tipsy Soft drinks from the bar dispenser were poured into Scweppes, Sprite and Coca Cola bottles. This was reported. We were told that the John Smiths bitter had run out, but if you were paying for your drinks they managed to find some. On the return flight from Majorca back to Manchester, we were delayed because some seats had been double booked. Some passengers were flown to Gatwick and then had to go by coach up to Manchester. We have emailed Thomson with our complaint - their reply was - 'Sorry you were disappointed by the food I n your hotel a nd then they went on to say you should fill in the questionnaire given to you on the plane. I think this proves that they do not take complaints seriously. They don't give them out on the plane anymore, you are supposed to get one by email, we had 2 Thomson holidays last year and never got a questionnaire. Read Less
21 Helpful Votes
Sail Date: March 2016
As the review title states, this was our second cruise on this ship. Itinery was good but the ship leaves a lot to be desired. Flights and cruise check in good. Cabin (outside deluxe) deck 5 was quite spacious for 3 of us and seemed o.k ... Read More
As the review title states, this was our second cruise on this ship. Itinery was good but the ship leaves a lot to be desired. Flights and cruise check in good. Cabin (outside deluxe) deck 5 was quite spacious for 3 of us and seemed o.k but then the plumbing issues began- blocked toilet, bath emptied into bathroom, shower wouldnt drain.The bathroom then drained into the bedroom and the carpets in cabin were sodden. It took Thomson 4 days to admit they couldn't solve the problem as there was a broken pipe under the bathroom floor, and after much upset and aggrevation they found us another cabin- I have to say the plumbing in the new cabin was better but not perfect and think this ship mid section has a real problem. Also air con didnt seem to be working. Two of us were ill on the cruise, do t know if it wax due to this or not. Food on the ship in the Lido is a bit hit and miss, and could be luke warm at times. Food in main dining room was also not very good and had to ask the head waiter to help with dietary requests. I resent paying a £10 suuplement to get a decent meal when I have already paid for what shoukd be decent food in the main dining room. Cruise itinery was good, but ship trips expensive and you could do most at the port much cheapest. Time on shore in Cartaghena was cut short without explanation which was a shame. Swimming pools not good- adult one was closed most of the time- do not know why as everytime we asked they lied and made varied excuses- in the other pool the water level is not filled sufficiently high to make it easy to enter and get out of- also unruly and unsupervised kids jumping in spollt it. Sunbeds packed in and hard to even get on, and on sea days it was hard to get a table at lunch in the Lido as due to shortage of deck space, people hogged the tables all day. This ship needs a major oferhaul and is too small for the number of passengers it carries. As with most things nowadays cut backs are evident and at times areas were very crowded. Seats in the Medusa lounge area most nights were all taken early in the evening and you could not sit down in this area. Entertainment in the Broadway was mostly good, apart from the comediene who was rubbish, but more entertainment is needed in the evening as most nights everthing was finished by 11.15.p.m. Staff are the redeeming feature on Thomson cruises and all are hard working and very helpful. The cruise itinery was also good. Have now tried this ship twice and dont think there will be a third time. Also if transferring to a hotel the arrangements for this are terrible- you have to vacate your cabin at 8am, sit around until lunch, fight your wzy off ship, board an old bus with no luggage storage underneath and so they use the back seats, and then when you arrive at the hotel you are told no rooms available until 3 p.m.- Thomson need to sort this!! Read Less
14 Helpful Votes
Sail Date: January 2016
We boarded the Thomson Dream at Jamaica, and was given cabin 6158. The cabin itself didn't look particularly clean..stains on the setee, behind the toilet needed serious grouting/cleaning. When draining water from the bath, it cam up ... Read More
We boarded the Thomson Dream at Jamaica, and was given cabin 6158. The cabin itself didn't look particularly clean..stains on the setee, behind the toilet needed serious grouting/cleaning. When draining water from the bath, it cam up the drain under the sink! Anyway, we had been told by a fellow passenger that there had been a problem the previous week with illness, and that was the reason that the staff at the buffet were serving everyone with their gloves on. We were not allowed even to touch a cup and fill with coffee or water. We were not allowed to touch anything. I found the food was not particularly warm, and at one point I asked for a salad, and after putting lettuce and a few other things on my plate was handed it only to almost burn myself with the heat off the plate. Food is basic, and not very tasty. If you are looking for 5* food, then this is not the ship for you. We decided to go to the Orion restaurant for breakfast one morning, and were sitting with a handful of people, when a member of the crew came through the dining room past where we were having breakfast, with a trolley which had 'dirty laundry' marked on the side, and he was wearing a mask! I was not amused. One of the waiters who served us, looked like he wished he was elsewhere. The service around the ship was not great. You need to order a drink 15mins before you want it. Our cabin was very noisy when the ship was going through slightly rough waters, so much so, we told the staff at reception. The only good thing about the cruise, were the trips, which were fine, and the entertainment staff. Otherwise, not good. Read Less
5 Helpful Votes
Sail Date: January 2016
We encountered the most surly reception staff ever and public areas air conditioning that could cause frostbite. There was dust on ledges in the Orion dining room and we found the menus basic and unexciting. Lots of lobster tail meals at ... Read More
We encountered the most surly reception staff ever and public areas air conditioning that could cause frostbite. There was dust on ledges in the Orion dining room and we found the menus basic and unexciting. Lots of lobster tail meals at the formal dinner were returned because they were dry and overcooked and my husband's mixed grill the following evening came with gravy over the egg. We were shocked to see that lamb chops or steak carried a £9.99 subsidy, something that would be regular items on the menu on other cruise ships. Although my allergy was catered for at no time was i provided with a menu to pre choose my meal as stated by the maitre d every evening using the same spiel verbatim. Service was generally good however an Eastern European head waiter was racist as he told us to "follow the monkey boy" referring to an Asian waiter. Totally unacceptable. The sunbeds on deck were stained and filthy and one waiter actually kicked the fruit he dropped from a drink under the sunbed. Cabin was basic with a TV that lost its signal and a bathroom that was extremely tired looking with scratched washbasin and ill fitting shower curtain that had mould along the top of it. We didn't see any shows or stay to enjoy a drink due to retiring to our cabin after dinner to warm up because the air conditioning was so cold. Many guests including myself were coughing continuously because of it. Shore excursions were great however members of the admin having a day out in the rain forest were very noisy and consequently scared away some of the creatures we had paid to see. Disembarkation was excellent. Thankfully this was not our fist cruise or it would have also been the last. We have previously cruised on The Celebration and can't believe how different two Thomson ships can be. Read Less
1 Helpful Vote
Sail Date: April 2015
What a dissapointment. My husband and I have been on many cruises, with lots of different cruise lines. Expected this cruise to be high up on the list. Mr Thompson you set mediocre standards and fail to attain them. A glorified rust ... Read More
What a dissapointment. My husband and I have been on many cruises, with lots of different cruise lines. Expected this cruise to be high up on the list. Mr Thompson you set mediocre standards and fail to attain them. A glorified rust bucket, you even had to pay for the water on fully inclusive package ! The food served in the Orion Restaurant was bland and sometimes cold, the showers were dangerously hot and the toilets which were not plentiful were often blocked. The lifts were extremely slow, the air con in our room didn't work, and embarkation was at a snails pace, a lot of passengers were getting irate as they were hot and thirsty, but no welcoming glass of water available. There was only a handful of positive views on this cruise, the first being the fantastic crew, without these lovely people the ship would sink ! This ship apparently had a refurb last November, but honestly, I think it had a slight lick of paint and lots of silicone. The whole ship is in a bad state of repair, loose decking, loose toilets, shabby carpets and curtains. On the drinks package I could have got a pint glass of spirits at no cost, but yet, had to pay for a bottle of water. Not logical! As soon as you get on the boat they want your money. The one day it rained, the tried to sell flimsy bin liner type ponchos for £3.50! Cheek. Read Less
1 Helpful Vote
Sail Date: April 2015
This holiday is based on deception by the tour operator. If you want to be realistic about expectations this cruise should be judged on a one star basis. When we embarked at Montego Bay there seemed to be a problem the week before with a ... Read More
This holiday is based on deception by the tour operator. If you want to be realistic about expectations this cruise should be judged on a one star basis. When we embarked at Montego Bay there seemed to be a problem the week before with a virus as the staff served all the food and drink for the first 2.5 days. The sauna also was closed for the same duration. The notice displayed on its door verified it was closed as a health precaution. Passengers we spoke to, who were on board the previous week, verified this, adding that the problem seemed to be profound in deck 5. On our last week aboard, there were a large number of passengers who had a flu like virus. In fact, on disembarkation, the number of fellow passengers around us coughing was alarming. Maybe people should assess this when booking a cruise on a ship like this as the vast majority of cabins and public areas are sealed and are fed by recycled air. Perhaps going on a cruise with a cabin that has a balcony has health benefits too. Is it a coincidence that the medical centre is down in the bowels of the ship? In my opinion it should be next to the shops, so the passengers can see if there are any queues developing outside it. The top end of the entertainment team was fantastic but the others who entertained during the day were no better than the ones in a caravan park. One word of caution: there is a new "dream team" on board for the summer season in the Med. They appeared for one night on our last week and were grossly inferior to the incumbents. On the transatlantic crossing we had to lose 7 hours in order to reposition to European time. This was done at 2 o'clock in the afternoon which made the time move to 3 o'clock. This meant that one hour of quality time was being lost on these days. It just so happens Thomson then had one less hour to feed, water and entertain passengers. Even the staff lost out as apparently Thomson took an hour from their break during the day. Quite despicable of them as the staff work in excess of 12 hours a day, 7 days a week. Surprise, surprise when The Dream travels from Europe to the Caribbean in the Autumn, the clocks are changed backwards overnight which prevents the exact opposite situation ie passengers having more time to eat, drink and be merry in the afternoon. The best advice I can give is bring a face mask with you for sleeping as in my opinion the air quality in the cabins is extremely poor . Read Less
2 Helpful Votes
Sail Date: March 2015
We usually holiday on the Thomson Celebration or the Thomson Spirit. But we saw the Itineraries Mexican Medley and Pride of Panama on the Dream, we checked out the excursions available and excitedly booked last May. We chose an outside ... Read More
We usually holiday on the Thomson Celebration or the Thomson Spirit. But we saw the Itineraries Mexican Medley and Pride of Panama on the Dream, we checked out the excursions available and excitedly booked last May. We chose an outside plus cabin on deck 6 midship. A few weeks before we departed we had an email advising us that one port of call was being dropped due to problems getting the ship in due to the currents and weather, but advised we would visit Santa Marta, Columbia instead. We flew from Gatwick on Thomson Dreamliner, which was on time and thought the service onboard was excellent. Having arrived in Jamaica, the transfer from the airport to the ship was pretty speedy, although the immigration form was a little confusing to complete with no help offered on the plane. We checked in at the port and boarded the ship. We found our cabin and our cabin steward, Suwadi introduced himself. The cabin was clean and comfortable, although a little more storage space in the bathroom would have been nice. We did the safety drill and went to dinner, all excited about setting sail at 8pm. That's when it started going downhill really. The Newcastle flight developed a fault after a few hours, and the plane had to return to Gatwick. This meant we didn't leave Montego Bay till around 4am. This made us late into Cozumel. From Cozumel we were doing the excursion to Chichen Itza, which meant first taking a half hour trip by ferry to Playa Del Carmen. From here we had a few hours by coach to reach the site, where the guide was slowly eating lunch before going down to the site. We had just over an hour and half of his talking in the blazing heat before he gave us a half hour to go explore but that was only enough time to get back to the meeting place for the coach! All very rushed. Trip originally planned as 11 hours but took under 9 hours. We were unable to see all of the site very disappointing. Next stop was Costa Maya, which was a pretty little place. Then it was on to Roatan. We were taking the semi-submarine and west island trip. Well we reached the bay but the wind had picked up and we couldn't go out. Oh well, couldn't be helped, but it turned out not to be a submarine that went 6ft under water, but a glass bottom boat. The Butterfly place was ok, small, but they also kept animals in very small cages and several people were upset by these conditions. We all complained to Destination services on board, who blamed the mix up of the description of the tour on the supplier and returned half our money. After a day at sea we were calling into Falmouth, Jamaica. But that didn't happen as the captain said it was a bit windy and the coral channel in to port was narrow so we would carry on to Montego Bay and overnight there. So, we thought make the most of it we will find out where to head in town. But Destination Services advised against leaving the terminal building area as it was too dangerous due to crime. So, the new people arrived and we set sail on time. Followed by a day at sea to reach Santa Marta. Not a lot to do there, lots of police who if you were going somewhere they didn't want you to go, pointed you back in the direction you came, the beach area with lots of stalls and street traders! Next day Cartagena, Columbia. We took the Cartagena walking tour excursion visiting the Palace of Inquisition and a church. We then returned to the ship. We then set sail for Panama. We were really looking forward to transitting part of the canal in a ferry. Which we did after a very long drive, and a very long wait! The Ferry was very relaxing and one of the guides gave commentary. Food and water/soft drinks were provided. We finished at the Pacific end and were returned to the ship by coach. All in all an enjoyable day out. We set sail at 6pm but by 8.30 pm the captain made an announcement saying we had a medical emergency and had to return to Panama. By doing this meant it had put us behind schedule and we were advised that destinations services were reorganising the planned excursions. It also stated that letters would be dropped into cabins advising of the new arrangements. this letter gave no new information than what we were had previously been given. An announcement was made at approx 08:30 to advise that expected arrival time in Costa Rica would be 11:00 and that destination services were still working on the excursions and to expect a further announcement. At 10:30 an announcement was made giving details of new times for the excursions and the fact that our tour was cancelled. Advised to go to destination services to see if we could book on another tour which we could not do as they were all full. We were gutted. I know a medical emergency couldn't be helped, but now we just wanted to go home! If I wanted to look at the sea and go shopping I would have stayed at home. Half way through the 2nd week there was an outbreak of norovirus and crew had to serve food and drinks to us in the self service restaurants. Jaccuzzis were drained. It was starting to feel like a prison ship. The food was of very poor quality and lukewarm, both in the Sirens self service restaurant and on occasions in Orion's. It was the first cruise, that we had arrived home lighter than we went!! We were also charged 2 items on our account we hadn't had and had to fight to get them taken off. When querying this at reception we were made to feel like liars. After seeing the crew show on the first week, I felt I had to buy the DVD as Jeffery was hilarious. But having reached home and watched it most of his performance was missing! so disappointed and felt a bit conned. On a positive note, the show team were incredible and the hospitality of the waiters, bar staff and cabin steward were brilliant. It was our wedding anniversary the day before disembarking, but we just didn't feel like celebrating and decided to leave it until we got home. Read Less
4 Helpful Votes
Sail Date: March 2015
We have cruised before with Thomsons on both Majesty and Celebration as well as cruising with P&O ships so consider ourselves to be seasoned cruisers. My friend is wheelchair bound (standard chair not electric) and is unable to get ... Read More
We have cruised before with Thomsons on both Majesty and Celebration as well as cruising with P&O ships so consider ourselves to be seasoned cruisers. My friend is wheelchair bound (standard chair not electric) and is unable to get out of it even for a few step. This has never stopped us cruising. We have always had wonderful help from the crew embarking/disembarking, and from the Destination service teams in informing us what we could do at each port and assisting us to be independent, While we would love to go on some of the tours, unfortunately we have never found a tour bus which allowed wheelchair access. So with guidance we do our own thing and thoroughly enjoy our cruise. Sadly our cruise with Thomson Dream was actually a nightmare. Don't take me wrong, we loved the ship and the crew couldn't have helped anymore if they tried, the ports weren't the best but we knew that before going, BUT... Unlike all the other ships we have been on Thomson Dream does not have a ramp to get on/of the ship, it has stairs. On other ships crew members have always been trained in assisting wheelchair uses and they have generally always been available to help wheel the chair within a few minutes at our arriving at the gangway. On Dream due to it being stairs they needed 4 crew members to help with the chair, it was obvious right from the start that most who helped were not trained, and I constantly had to tell them which parts of the chair was safe for them to hold onto. She would often be swayed from side to side and it looked and felt extremely unsafe. At Colon we waited 40 minutes at the top of the gangway before they could find enough staff to assist and then 20 minutes at the bottom to embark, in intense heat, without shade or seating for me the carer. The crew were wonderful, always cheerful, but the organization was shambolics. While the Destination Team may have been great helping those on tours, they had no idea for us the independent traveller. At Cartagena they suggested that we didn't go into town due to cobbles and that due to difficulties with taxi's we might not get back in time for departure, they also said that there was only a small café and Duty free shop at the port entrance so it might be better to stay onboard. Fortunately having by now lost any hope of them giving us relevant information, we decided to get of the ship and just have a walk around. At The back of the duty free shop was a wonderful nature park, with birds, iguanas and even a sloth. There was also a very large gift shop. We had a great time and passed this information onto others who were also unawares of this gem. At Colon we were told we could get taxis at the port gates, but what they failed to mention was that we were not allowed to walk through the port for safety reasons. We found that out by trying to and being stopped! We understand why we weren't allowed to walk through, but surely the Destination Team should have been aware of this! We also had issues with the Reception who informed us that in order to get a wheelchair adapted taxi to get us back to the airport, all we had to do was go and ask them 30 minutes before the buses left. Knowing this was not how it was done on other ships I went back a further 3 times to be told the same. We arrived 1 hour prior to the buses leaving to be then told that the taxi should have been ordered days before. Food good, entertainment (brilliant), crew extremely helpful. Organization hopeless, staff (those in destination services and on reception need training and different attitudes). My friend came away very upset, she felt that she was a burden to the crew and had felt humiliated. While going on/of other ships was done quietly, quickly and with dignity on Dream it was an absolute nightmare. Read Less
Sail Date: February 2015
My husband myself and my brother booked this cruise as it fit my half term holiday and the itinery looked interesting. It started badly with a 5 hour delay leaving Manchester for Montego bay . Not really any apologies or have a coffee on ... Read More
My husband myself and my brother booked this cruise as it fit my half term holiday and the itinery looked interesting. It started badly with a 5 hour delay leaving Manchester for Montego bay . Not really any apologies or have a coffee on us in fact once we had boarded my brother asked for a second gin and tonic to be told you only get one free drink. On arriving at the ship we were disappointed we had booked an outside cabin the air conditioning was hardly working, my husband asked for extra pillows these were stained so had to be changed. The food was poor on walking around curtains were half hung over some doorways the boards around the pools dirty . The next day we were told we would not be visiting San blass because of strong winds so called at 2 places in Columbia we booked the carriage ride only to find the horses in poor health and the carriages old and dirty. On leaving the port it was very windy so I had to go to reception for sea sick tablets these were £1.00 each on other cruises these have been free. Our trips in other ports were more interesting the sloth refuge in Costa Rica and in colon the visit to the embra Indian village . I cannot fault the staff on the ship always pleasant and helpful. The sun beds were in short supply days at sea and people left there towels in place so they could keep them all day. This ship has seen better days we have cruised with many cruise lines and would not do thompsons again it's definatly not platinum and the ship is not a dream ! Read Less
Sail Date: January 2015
We chose this cruise for its itinerary and didn’t have great expectations for the ship. Sadly the ship didn’t even match our low expectations. Ship & crew were tired, there was a lack of attention to detail and nothing like the ... Read More
We chose this cruise for its itinerary and didn’t have great expectations for the ship. Sadly the ship didn’t even match our low expectations. Ship & crew were tired, there was a lack of attention to detail and nothing like the efficient but laid-back atmosphere we’ve found on previous cruises on Spirit & Celebration. Flight out was fine (Dreamliner), ditto the transfer to the ship – none of the grief passengers had experienced the previous week. We’d chosen our cabin well, an “outside plus”. As big a cabin as we’ve had, and with tub, fridge, sofa etc. As tired as the rest of the ship but very acceptable. Food in the MDR was generally good. We bought a wine package. Prices started at £17 per bottle – that’s high for Thomson – but the package brought the per-bottle cost down to a Thomson norm of about £14. Enjoyed one bottle of Shiraz, but by the second evening it was sold out – and never replenished. A Chilean merlot was OK, but more than once – despite being specific when ordering – we were brought a rather rough Spanish merlot instead. More slap-dash. Bar prices lower than most ships, though the gap has closed – can no longer be favourably compared to prices at my local. Lots of complaints from those who’d bought the all-inclusive drinks packages. Firstly because it was sooo expensive (£230+ pppw), secondly because it wasn’t all-inclusive – supplements to pay for bottled beers, canned sodas, branded spirits, some cocktails. Not our problem, but such extra cash as Thomson extracted was more than lost in future business. Buffet food was OK, though the comparatively poor cooked breakfast items were usually cold. Entertainment wasn’t a patch on other Thomson ships. The main shows relied entirely on song-and-dance from the musicals, including a lot of the tuneless makeweights from those musicals. And although the dance troupe was pretty good, the choreography was repetitive & uninspired. The cruise director announced a completely new set of shows for the second week, but that night’s show was a repeat of the previous week. A repeat is no big deal, but if the CD doesn’t know the programme…… A couple of decent if unexceptional comedians, with very similar routines, and that was it for the main entertainment. Groups, particularly the party band, varied from OK to very good but sessions sometimes didn’t even last 20 minutes. Daytime entertainment was the usual bland & uninspired quizzes, napkin-folding etc. Evening dining was anytime. Queues at the door of the MDR were short, but oh-so-slow-moving, particularly galling when there were lots of empty and laid-up tables. Slap-dash and dis-jointed. And the meal sometimes followed by coffee, sometimes not. Formal nights were in two sittings, we were allocated first sitting but could ask to be switched – so we asked. We later managed to swap independently with another couple – which was very fortunate because the note granting our request was delivered to our cabin halfway through first-sitting!! More slap-dash. Captain’s receptions do vary from ship to ship, but we’ve been to some good ones. On Dream we listened to music in the Broadway Theatre for half an hour, wondering whether we were in the wrong venue. Then the captain was introduced, he introduced his senior officers, and that was it – all over in ten minutes, a glass of something fizzy & not even the smell of a canapé. Cabin TVs had the usual assortment of channels, including a couple of live freebie satellite news channels – except that there was rarely a TV signal at sea and sometimes not even in port, and the (analogue) picture was distorted more often than it wasn’t . Ship’s excursion channel was badly-chopped-together snippets with long periods of silence. Smacked of “the hell with it, that’ll do”. And since it was put together by the same folk who produce the ship’s cruise DVD I guess they sold very few of them. None of this a big deal, and no we didn’t cruise to watch TV, but again symptomatic of slap-dash. We got trapped in a lift. Used the phone, the operator took it in her stride, "we’ll get the electrician to you very quickly". And he was quick. We were released in about 5 minutes, no worries. But no wonder the operator took it in her stride, we learned that it had happened a couple of times the previous week. And the next week we witnessed it happen again to other folk!! The attitude seems to be – it happens, so when it happens we simply call for the electrician to get the folk out. Now that’s real slap-dash. And with an admittedly-low risk of serious consequences. The lifts were in any case comically slow and unreliable. And did I detect a triumphant note in the lift’s recorded voice whenever she said “Deck 11”? We frequently smelt wafts of sewage in various parts of the ship, including our own corridor. Worrying, because of the ship’s history of sewage & aircon problems – though on this cruise there were no actual problems that we’re aware of. But, as said, we chose this cruise for its itinerary. Which is a great shame because we missed two ports out of four in the first week!! OK, the Caribbean was a little frisky & windswept, which we’ve not seen before. The ship did wallow a little, some folk felt unwell, and I guess we weren’t too surprised when the captain announced that there was too big a swell to operate the tenders required for San Blas. So we were stuck with an extra sea-day instead. But at the end of the next day in Colon (for trips to the Panama Canal, a great day out), the captain announced that it was too windy to berth next day in Costa Rica so we’d be staying in Colon for another day. Colon is aptly-named, it’s a grubby & unsafe city and folk who ventured beyond the block adjacent to the ship were being turned back by the police. A crew member was mugged, a ship’s cycle tour was abandoned, and folk who took ship’s shuttle to a shopping centre returned almost immediately. So the cafes by the ship were packed with folk making use of their free wi-fi. Folk were grieved that the captain had made no attempt to sail to Costa Rica, or to some other port, or even back to Jamaica a day early – there were certainly berths available. Anything but that awful port. The previous day’s excursions to the Panama Canal, both by ferry & by train, had sold-out on-line before the cruise – a poor piece of guestimation by Thomson. This second day in Colon enabled Thomson to lay on Panama Canal trips for those who’d been disappointed – great for them, and dare I suggest great for Thomson, but a completely wasted day for the majority. General consensus was that either the captain was lazy or Thomson were trying to earn a few quid on extra Panama excursions and save a few quid on fuel – but whoever’s to blame it was a big downer, and added significantly to the discontent. Perhaps we’d have been more forgiving of the ship if we’d not had those missed ports. But we’ve missed ports on other cruises, and I think this was generally the poorest cruise we’ve done. Was there anything massively wrong with the ship? No. But just so many comparatively minor quibbles, each insignificant but added together they demonstrate an absence of leadership, training, and crew contentment. Hasn’t put us off Thomson, has put us off sailing this ship again. And we know that many first-timers on that cruise won’t be cruising again. For the record: Cartagena. Well worth visiting, attractive city, lovely people, very safe, nothing like the cesspit we’d imagined it to be. Cheap & easy to DIY using taxis. San Blas Islands. Didn’t get there. Colon. OK only for ship’s tours to Panama Canal. Port Limon, Costa Rica. Didn’t get there. Montego Bay. Didn’t look that special, but a great day – independent tour to Dunns River Falls, river-tubing, Ocho Rios market. Playa del Carmen. Excellent. Ship’s excursion to Tulum (Mayan ruins) and Xel-Ha (very well-run all-inclusive water park, lots of attractions, great for kids. This isn’t “Mexico”, but a very enjoyable venue – well worth a full day) Havana (overnight). Great port, highlight of the cruise, easy to DIY. Grand Caymen. A trip fixed up on the pier, to “Stingray City” a sand-bar (about waist-high in the sea) a mile or two offshore. Amazing experience, lot & lots of stingrays. Read Less
Sail Date: January 2015
What a nightmare trip with THOMSON - a lying, arrogant organisation that cons their guests in such a despicable way. I am talking about the direct flight from Newcastle to Montego Bay, Jamaica on 13th January 2015. The flight was due to ... Read More
What a nightmare trip with THOMSON - a lying, arrogant organisation that cons their guests in such a despicable way. I am talking about the direct flight from Newcastle to Montego Bay, Jamaica on 13th January 2015. The flight was due to depart Newcastle at 9.15am and go directly to Jamaica. First problem was the late arrival of our plane from Manchester: the reason being some technical difficulties before departure from that airport. That was 45 minutes delay. We were then informed that the plane had to return to Manchester before flying to Jamaica – the reasons mentioned over the tannoy being obscure and suspect: strong headwinds over the Atlantic meant that the plane could not fly non-stop from Newcastle and would need to be refuelled at Manchester for the long hop. On arrival at Manchester the crew deplaned and were replaced by another crew. The only problem being that the replacement crew were not aware they were going to Jamaica (they were scheduled for Bristol) so it was a bit of a surprise to them. Another 45 minutes wait for the replacement crew to be bussed in. Meantime nobody could leave the aircraft and no services on board as the Newcastle crew were waiting to deplane. Incidentally that crew were then taxied up to Newcastle again!! At last the new air crew were on board and the doors were armed ready for take off. A few minutes later and the doors were disarmed. The reason being that the manifest completed at Newcastle did not match the manifest checked off at Manchester – another 45 minutes delay as the cockpit argued the toss with the ground crew. Explanations and excuses at Manchester did not match those given to the passengers at Newcastle and the whole experience was unpleasant and unacceptable. Combine that with the fact that the Dream Liner initially promised for this flight was replaced by a worn-out First Choice plane did not go down well with the passengers. So, a flight that should have left Newcastle at 9.15am eventually took off from Manchester at 1.15pm. Was compensation ever mentioned??? Not a chance. Someone somewhere within Thomson made these decisions and should be brought to task, and this from a company that promises to LISTEN to what their customers say! What a load of tosh. As for the Thomson Dream – our opinion is basically the same as those previously posted. The staff generally are uninterested, bored, and certainly not helpful as far as bar service is concerned. The draft beers are poor and maybe ok if you are on the drinks package but if you have to pay for every pint then you don’t want to buy it or drink it. The alternative bottled beers were fine but became unavailable from day 2. The Medusa Lounge bar staff showed me the list given to them that detailed the bottled beers no longer available: Speckled Hen, Timothy Taylor Landlord, London Pride, Becks, Fosters and several more. However, we could have cider or Stout – that was about all. I learnt that a few bottles of the Landlord were being stored on the Pool deck bar but when I asked for one in the Broadway Theatre the lovely young lady waitress told me it was too far for her to go and get me one!! So off I went on my travels to get one and as I returned via the Tides and Medusa Lounges I got the stares and the queries as to where I obtained it, so desperate were the customers to get a decent drink!! Never again on the Thomson Dream – give me the Thomson Spirit every time.   Read Less
4 Helpful Votes
Sail Date: January 2015
Our first time on a cruise. Was for our honeymoon. Thank goodness we only booked For a week as it unfortunately was pretty dreadful. Started off flying from Glasgow in a very old/tired 1st choice plane & not the Dreamliner as ... Read More
Our first time on a cruise. Was for our honeymoon. Thank goodness we only booked For a week as it unfortunately was pretty dreadful. Started off flying from Glasgow in a very old/tired 1st choice plane & not the Dreamliner as expected. Had paid for the premium upgrade which I found to be very expensive for what you get. My seat was worn & ripped, only 2 bar runs due to "limited stock" and not all of the entertainment working. Not what I paid all that extra money for! Arrived & transfer to ship was pretty seamless. Checked into our cabin which was perfectly adequate and clean. Pool towels were very worn & threadbare however. Found the ship in general to be perfectly acceptable. All public areas & toilets were very clean, food was good & always something you could have. Waiter service restaurant was good. Paid extra a couple of nights for the fancier meals which were lovely but I feel its just a money making exercise and they should be included. All staff were helpful and polite. Entertainment in the Broadway show lounge was of a good standard. People moaned about these things to but we genuinely found them to be good. Now for the ports. We only stopped at 2 out of the 4. Exceptionally disappointing to say the least. 1st stop was Cartagena, Columbia. Dock in an industrial port full of shipping containers etc so not the prettiest. The tour we booked "taste of Cartagena" turned out to be nothing more than a whistle stop tour of the city for a couple of hours & they missed out the last part completely. Complained to the on board reps & got a 30% refund. Very disappointing we had to do this on our honeymoon & meant we were only off ship for a couple of hours. Next stop was supposed to be the very picturesque San Blaas Islands however that morning the captain announced that it was unsafe to operate tenders due to the weather so we would just have another day at sea. Again very disappointing as not much to do on board and nothing offered by way of an onboard credit or anything as an apology. Next stop was Colon, Panama which I have to say just looked dreadful. We had booked a city tour was proved to be enjoyable. On way back to ship you could really see how bad Colon was. Exceptionally run down, open sewers, kids & dogs running around etc. did not look safe at all to venture out on your own. At the port itself was a few shops and some restaurants. Once back on ship we were told that we wouldn't be calling at Costa Rica either again due to the weather and would stay docked in Panama. Due to this Thomson had secured a "limited" number of seats on a couple of tours that you could book. One costing £92 each & the other £46 each!! Again no offer of anything else to apologise. Absolutely disgusting. They did put on a free shuttle to a local shopping centre which the few people that went said it was dreadful and appeared unsafe. Indeed 2 crew members were robbed of money when they went out & about. Unless you did yet another expensive tour you were more or less stuck yet again on the ship. We didnt book the drinks package as was nearly £400 for the 2 of us and glad we didn't as no way would we have drank that. Drinks prices were fine, £3.70 for a pint, £3.30 for a spirit/mixer & £4.25 for a glass of wine. Water was £1.90 for a large bottle (not inc in drinks package anyway). You got free tea/coffee in all restaurants and OJ/Apple & pineapple juice at breakfast. Again I think it's a total money spinner that they do not provide water stations for you to refill bottles. Dreadful. The seas were so rough all week that we had to take medication nearly every day to keep the nausea/sickness at bay. The movement in our cabin was dreadful and it was very disconcerting at times to hear waves smashing off the side of the ship at night so needless to say we did not sleep very well for the whole week. If we had booked a 2 week cruise there's no way we wouldve stayed on for the 2nd week. I would have demanded a hotel or something because we were really quite miserable and disillusioned by it all. I have travelled with thomson many times and never had to complain about a holiday it feel we have no choice for this one as it really was so awful. Will be very interesting to see their response. Read Less
Sail Date: January 2015
I agree with every point Shazzy has made in previous review but would like to add a few more points. We were on cruise for one week only and expected to stop at four ports in total.The reason we chose this itinerary was to sail through ... Read More
I agree with every point Shazzy has made in previous review but would like to add a few more points. We were on cruise for one week only and expected to stop at four ports in total.The reason we chose this itinerary was to sail through the Panama Canal alas had to pay £70 odd pounds to do it on an old ferry.We had a good guide but the coach was filthy and mega old didn't seem fit for the road.When we returned back to the ship we were notified we wouldn't be going to Costa Rica we were gutted we had already missed the San Blas Island due to high winds.The Captain informed us we would be staying in Colon for the night. We walked over the road to buy water and saw a sign no hand guns in store, needless to say we went back to the ship.The only tour that could be provided was the Canal again or a river trip ( had enough of water by now ) Took the shuttle bus to local shopping center for something to do. Well we didn't even get off the bus.The area around the port was like a ghetto it was filthy we saw children playing in rubbish and filthy water. The houses were falling down no one even had any windows, This was upsetting and not what we had expected to see. On return to the ship we heard the bike tour had to be escorted back by police due to an incident.Crew told us that other crew members had been attacked and robbed. We witnessed a fight in the street opposite the port. Why on earth do Thomson take people to this port. Our only other trip was Columbia this port was a massive industrial port shipping containers not a pretty sight. We had booked A taste of Cartagena half day panoramic tour. Again filthy old coach we got out for ten minutes to look a fort then went into town to be whizzed past a few sites.We then concluded our tour in a large hall watching local dancing. We were back at the ship in two hours. On complaining we were given a 30% refund. Not happy about this at all didn't go on holiday to get a refund we wanted to see the local town. Apparently they had forgotten to take us on part of the excursion.So we only had one day and two hours out in the whole week. The ship itself was tired but what was expected. Cases were at cabin very quickly we went into our cabin which i had prebooked midships for £42. The cabin was not fit for use the noise was unbelievable the previous people had also complained about it according to a cabin steward. We were allocated another cabin right at the front of the ship 6020 we were refunded the £42 not what i wanted yet again. what a nightmare the sea was rough all week i felt every movement side to side up and down as did our neighbors. I spent ages everyday queuing with lots of other people for anti sickness pills.I missed three evenings out being ill and listening to people being sick in the surrounding cabins. Waited ages to be served drinks in bars not enough staff. Awful holiday. Read Less
Sail Date: December 2014
I have always love cruising on the Dream , been doing it since 2010 . Sadly after the last 2 weeks I have changed my views Thomson are going down hill Do not get me wrong the Staff are still amazing and cannot do enough for you We flew ... Read More
I have always love cruising on the Dream , been doing it since 2010 . Sadly after the last 2 weeks I have changed my views Thomson are going down hill Do not get me wrong the Staff are still amazing and cannot do enough for you We flew from Manchester on the 30 Dec over 1hour late taking off Arrived Montego bay 10 ¼ hrs later Checking in was OK but being late had to rush for safety drill no problem, We had requested 2nd sitting for captains nite on new years eve when we booked but got 1st Checked with reception and it was on their screen so they changed it New years Eve was a good night open air party on top deck and bubbly at midnight .Next day got to Playa del carmen (tender stop ) some went ashore early but then it was decided the swell was to much so we left and went to Cozumel for the after noon and they arranged to get the other people there. Rest of week went OK Second week weather windy could not stop at San biss So just sailed that day Coleen next day did the trip on the canal enjoyed it but when we got back Captain said we could not dock at Costa Rica So we would be stopping at collen over night and have the day there and what a dump People complained nothing to do I asked if we would any thing back but was told Thomson do not do that. Next day a sea day then Montego bay And a 2 hr delay on the return flight. Got a message from home saying the flight was was delayed , but on the ship they said it was not. They just dumped us at airport at the normal time. No Thomson people there by the way Thomson advertised Jamaica as a Dreamliner we got a 767 As for entertainment The shows still good and the crew as talent excellent ; but sadly the bar enertainment very poor Heart and Soul in the Tides bar and have always been good but the y left after the 1st week and it was like she did not want to be there 2nd week no one to take their place. We did get some artists that walked round the bar playing at the tables but if you were the other side of the room you could not hear them.Strum Jam were in the Medusa lounge a long with all the quiz’s an game shows Keith was in the Delo bar 1st week then 2nd did some in tides along with a violinist and pianist which was not our choice of music on a night out Thomson have done work on the ship since we were last on The argo as gone and it is the Explour bar Comfortable and nice coffee and cocktails Ocean bar is remaned Tides with new carpet and some funiture. On the hole I think Thomson is going down down hill .If it was not for the excellent that is holding things together.for the people at the ivory tower that in my view do not care for their customers.   Read Less
Sail Date: December 2014
My wife and i booked a late holiday and was, Dare I say, Lucky to get a cruise holiday at such a late date. (3 weeks before christmas) We were told that we would be having an inside cabin, but really wasn't too fussed as last year we ... Read More
My wife and i booked a late holiday and was, Dare I say, Lucky to get a cruise holiday at such a late date. (3 weeks before christmas) We were told that we would be having an inside cabin, but really wasn't too fussed as last year we didn't holiday at all, and were just happy to see some sunshine. We landed in Montego Bay, and as one person has already stated, had a 2.5hr wait in that belting corridor. It was torture. The best thing is, our flight was delayed, so the coaches, if delayed themselves for whatever reason, should still have been there to pick us up. Even the drive through Montego bay was slow. Anyway, that's not the reason for posting this thread. When my wife and I boardered the ship, my first thoughts were, Oh dear. I thought to myself, This is dated. I Knew the ship was was some 28-30 years old, but I had been told at tomson's in Meadowhall that the ship had been refurbished. Well that is the case in some parts of the ship, but not all. First day on deck 9, I ordered a drink and walked over to the hand rail. The decking wasn't sealed and as i stood on the decking boards, black smelly water oozed from underneath. The swimming pool was just a small square hole with some kind of platform area around it which was horrendous. the seating around the edge of this "platform" looked like tomsons had made wooden seats from pallets. Now i'm not one to be fussy about little niggly things such as this, but I was on deck 9 near to the back of the ship, and to get to the deck, you had to pass through 2 doors. Now if anyone has passed through these doors, would have noticed the most rank smell ever. The only way i can describe it is as if someone had been sick and it was left to ferment. One other problem i encountered was that the captain said across the tanoy, that if you wished to smoke, please use the port side. Well it seemed clear that you could smoke on any side and anywhere along the back. The ships back rail was covered in cigarette ash, it looked disgusting. fair play to anyone that smokes, but i'm afraid I don't and the ashtray stank. I'd wake in the morning to watch us approach our port of call, and there would be glasses from the previous night with fag ends in them. At the lido bar, i asked for two gin and tonics. when i was served them, in one of the glasses there was something green floating on top. (no it wasn't lime) so i asked the bar tender to change it for me. he simply knocked it off with a straw and gave it me back. The drinks at the lido bar were supposed to be cocktails, well if you go on this cruise, ask for one, see what you think. As someone as already said, the blue towels were very old and shabby. Do not even try to connect to the ships internet, seriously, you are wasting your money. It doesn't work.......This is the truth.. I paid for 120 minutes of internet, I think it was £16. I managed to upload 1 picture and talk to my son 3 times on whatsap. Once connected you couldn't log off and the minutes just ticked away. I asked the destination team what was wrong with the internet and they told me, "I don't know, we use a different on to you" We missed two ports of call, costa maya and playa del carmen in mexico, due to "bad weather" i could have swam over to the port. there were bigger in the pool... The ship was really, really bad with people having chest infections. I was in the cue waiting for my dinner, and as i went down the line, the man in front of me, bent his head down away from the counter, sneezed in his hands, then continued to pick up the tongs which you use to pick up your food with. I walked round him and could not believe what i had just seen. The waiters did work hard, but that was due to not having enough. It was diabolical. In the end, that ship was just somewhere to lay my head. The experience (on the ship) was not enjoyable at all, and yes, many, many people said that they would never go on this ship again. Before I finish, I was at the reception on the 1st of January, and a lady was there with her husband and two children, a boy about 14 and a young girl about 7 or 8. The lady was really crying and upset saying that they were on the uppermost deck letting the new year in. Everyone was tipsy and the suited and booted started jumping in the pool with their wives in their cocktail dresses. Fine, have a good laugh. But the staff then picked up this young lad and threw him in the pool where he cracked his head and had his new £600 iphone 6 in his pocket. Then i heard the lady say that the young girl was offered champagne. She was saying that the pool should have been netted at around 10pm, for safety reasons, but this didn't happen. The orion bar was a nice, well presented restaurant, with a nice menu. i saw lobster tail on there. "nice i thought" so i ordered it. Now correct me if i'm wrong, but was your meals cold and the lobster rubbery? Did you try the lamd? was it pouring with blood? Well i must have hit bad luck twice in there....before i forget, If you book with this ship, DO NOT pick a cabin towards the back, you will get vibrated out of bed. All i'm saying is, there are better ships out there, be warned Read Less
1 Helpful Vote
Sail Date: December 2014
This was my first Thomson cruise and to say I was disappointed is an understatement. I think had I been told this was not even 3 star I would have never had booked this cruise. The drinks service was terrible on New year it was very ... Read More
This was my first Thomson cruise and to say I was disappointed is an understatement. I think had I been told this was not even 3 star I would have never had booked this cruise. The drinks service was terrible on New year it was very difficult to get a drink. One day we were asked twice in an hour if we wanted to buy a lotto ticket but we could not get a drink from the waiter.The food in the self service restaurants was cold and often dry. Not even real fruit juice for breakfast sometimes just water with a hint of juice came out. The reps seem to have little knowledge of anything and often become annoyed when asking a simple question. There is so much wrong with the ship that I would not return. I will say the staff in the Orian restaurant were great and the meals were better there. New Year meals was really good, I was a bit disappointed that we had the 6pm meal but when I heard what happened with the 8pm with some people not even getting a seat I was relieved. Our cabin a deluxe one had marks all over the walls but the cabin housekeeper did his best and was very friendly.   Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.9
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 3.9

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