6 Helpful Votes
Sail Date: April 2017
This was our 8th time on the dream and we cannot fault it,we cruised from jamaica,around the caribbean over to funchal in madeira then over to cadiz finishing the cruise in malaga.For any one who likes cruising i would try a thomson cruise ... Read More
This was our 8th time on the dream and we cannot fault it,we cruised from jamaica,around the caribbean over to funchal in madeira then over to cadiz finishing the cruise in malaga.For any one who likes cruising i would try a thomson cruise first as it caters for the british holiday maker ie english food rather than continental menus,a decent pint of john smiths and stella artois lager.There is an a la carte menu available at a cost of £20 per person,were you will have a 6 course meal in mistrals restaurant,also there is the kora la were you can have a choice of indian or thai cuisine for the same price.The entertainment is west end style,the crew and the staff are brilliant,there is also the formal night were you can get you best togs on and be wined and dined in the restaurant.There are various excursions which can be booked before you go or at your local thomson shop and if your funds can stretch if your on a long haul flight book premium class its well worth it. Read Less
6 Helpful Votes
Sail Date: April 2017
We sailed with friends, choosing this cruise based on destination and price. Dreamliner flight from Glasgow was amazing...only to be ruined by the immigration fiasco in Montego Bay. Given two cards on arrival..no pens available, herded ... Read More
We sailed with friends, choosing this cruise based on destination and price. Dreamliner flight from Glasgow was amazing...only to be ruined by the immigration fiasco in Montego Bay. Given two cards on arrival..no pens available, herded into a hall/corridor with no aircon! Had to lean on walls/floor to complete forms, whilst security shouted instructions from the other end of the area. Form 1 taken at security, without being checked, form 2 taken as you disembarked the coach after transfer to ship. Found out after speaking to other guests, Manchester flight were given the forms onboard...how much simpler was that!! Be aware. Boarding was seamless and found cabin with no problem. Given we had got a great price for trip, our cabin, midship deck 5 was fine, a little small but you only sleep in it so was not a problem. Shower-room a little tired but spotless. Cabin staff work really hard, couldn't fault. Dining became a full time job! Food was varied and plentiful, anrything we didn't like was personal taste. Ate between two buffet restaurants during the day and Orion in the evening. Our waiters were Joseph, Samuel and Eugene...what a team. I celebrated my birthday whilst onboard and we booked Mistrals, amazing food and service. Best steak I have ever eaten. It was so good we booked again for the last night of holiday. We upgraded to Premium All Inclusive. To be honest, not worth the money..would have been cheaper paying the supplement per drink. One of our party is t total but had to pay for the upgrade as both passengers must take this. Perhaps something could be done Thomsons. Captain Harris was seen around the ship regularly, talking with his crew and passengers...something we had never seen on Royal Caribbean ships. We had 6 sea days going transatlantic, The weather here was some of the sunniest. I found this ok, enough to do if you made the effort. Entertainment crew work so hard always with a smile. All in all ship and crew were great and we would cruise with Thomson again. Tho only thing I would like to make you aware of was the timing of this cruise. We were the last ship to leave the Caribbean..end of season..most shops had little stock left. It was also over Easter or Holy Week as the Islanders called it. There were days where bars etc were closed on the trips as no alcohol can be served before 6pm, but it meant you couldn't get juice or water either. The weather was iffy, humid, plenty clouds and rain and some sunshine. Wouldn't cruise at this time again, normally go in November, weather better then. Malaga airport was a nightmare after checking for flight home. I had been warned it was the 'worst airport ever' and it lived up to this..boarding gate was changed 4 times...one of them boarding, the flight was going to Glasgow....but with Ryanair,not Thomson! All in all a great holiday with friends,can't really fault this trip Read Less
12 Helpful Votes
Sail Date: March 2017
Cuban fusion We chose this cruise because of the itinerary. I wasn't looking forward to it after reading all the negative reviews. Arriving in Jamaica was a hoot, ok filling imigration forms in a corridor is not ideal but ... Read More
Cuban fusion We chose this cruise because of the itinerary. I wasn't looking forward to it after reading all the negative reviews. Arriving in Jamaica was a hoot, ok filling imigration forms in a corridor is not ideal but passport control none existant totally laidback typically Jamaican. The ship seemed a bit tired on the outside but what a lovely surprise once on board quite the opposite well looked after clean and everything looked reasonably new and very comfortable. The crew always busy keeping the ship clean lots of brass that was polished every day. Our Cabin steward (Mahrus) was there and made sure we had everything we required. Nothing over the week was to much trouble for him he was brilliant. We don't normally do excursions but so glad we did, the guides were all local and boy did the know their stuff, well worth the money. I'm gluten and lactose intolerant but didn't have a problem all week. We ate in Orions in the evening and there was always at least two items on the menu I could eat. The food was well presented hot and very enjoyable. The waiters were great, only negative the Head waiter (Boris) wasn't very happy when a table for two was requested. Soya was always available, so much so Natasha in Sirens brought it every morning without being asked. Afternoon tea was a big disappointment, not much for the gluten customer (a plain scone, muffin, cookie and sandwich) everyone else fabulous. Sea days great just take the opportunity to lie back and relax I did, Manchester airport was great, cases disappeared and appeared outside our cabin brilliant. The dream liner was great (we chose premium) better than British Airways newer planes I suppose. The plane coming back not so much an older plane premium not worth the extra money. Overall we thoroughly enjoyed our first cruise so much so we've just booked do the Pride of Panama next year (Discovery 2). Don't be put off by negative reviews invariably by people who have cruised for years and always go with Cunard, P & O etc or so they say probably next to the engine room. All the complainers on our cruise were never above deck 4 says it all (all fur coat and no knickers). Go for it and enjoy Read Less
15 Helpful Votes
Sail Date: March 2017
This was our 5th cruise with Thomson, second on the Dream, and was our best cruise overall. Embarkation was OK, taking about an hour from the airport to getting to the cabin. But at least we didn't have to collect and carry our cases ... Read More
This was our 5th cruise with Thomson, second on the Dream, and was our best cruise overall. Embarkation was OK, taking about an hour from the airport to getting to the cabin. But at least we didn't have to collect and carry our cases from the airport. The best bit about the cruise was the excellent entertainment. We loved the shows on the Broadway lounge, and all the groups in the various bars, and we got seats in every venue we went to - and the bar prices were OK. We enjoined the food on offer, using the buffet restaurants for breakfast and lunch, and the waiter service Orion restaurant for evening meals. The food quality was good, and the service excellent. The weather during the cruise was very good hot and sunny. On the 2 sea days we had no problem getting sunbeds or seats where we wanted - we got up at 9 am. We had no issues with the state of the cabin or the ship in general. This cruise had more of an international feel than other Thomson cruises, because there were some Canadian and Jamaican guests on board. We met many passengers on board who really enjoined the cruise, but also some moaners who complained about the food and shows. If you go on the cruise wanting a good time then I expect you will. But if you are looking for faults then you probably won't enjoy it. Read Less
10 Helpful Votes
Sail Date: February 2017
We chose this cruise as it was a back to back (Cuban Fusion and Mayan Treasures) both of which we loved the itinerary of. The dream is a lovely old girl and stands up to the test of time beautifully. we chose Thomson because of the ... Read More
We chose this cruise as it was a back to back (Cuban Fusion and Mayan Treasures) both of which we loved the itinerary of. The dream is a lovely old girl and stands up to the test of time beautifully. we chose Thomson because of the All-Inclusive nature of the package. It was great to check in our cases at Birmingham and not have to worry about them again, as they'd be delivered to our cabin door. Our cabin was an outside plus (Mid-Ships, Deck 9) and was lovely. plenty of room, for clothes and our cases stored neatly behind the settee. Bed was made up into a double and was one of the most comfortable we'd ever slept in on a holiday. Our housekeeper Cristina looked after us with an excellent service. All the staff were some of the most helpful we've ever come across and are a credit to Thomson, The Dream and her Captain. Food was always a treat and there was something for everyone. We did however really really enjoy the "Kora La" Asian Cuisine restaurant. the food was to die for and of sizable portions too. The entertainment was plentiful, varied and of an excellent standard. our twice daily Captain's update was one of our highlights' as he made his announcements amusing. I could go on and on about our experience aboard the Dream, however I won't. All I'll say is try her yourself. you wont be disappointed !!! Read Less
13 Helpful Votes
Sail Date: February 2017
Embarkation in Montego Bay was fairly smooth and without any problems. Once on board the ship we were shown directly to our outside plus cabin on deck six. The cabin was large clean and well maintained. Our cabin steward was a surprise as ... Read More
Embarkation in Montego Bay was fairly smooth and without any problems. Once on board the ship we were shown directly to our outside plus cabin on deck six. The cabin was large clean and well maintained. Our cabin steward was a surprise as he had been our steward on 2 previous cruises. Eating was not a problem - indeed all the eateries served good and plentiful food. The a la carte restaurants are all highly recommended especially Mistrals. The day to day shows, quizzes and live music are of a high quality as are the quiet spots like the library and the card room. Service in general is fine although it can be quite slow in the Medusa Lounge where quite often it is easier to go and get your own drinks. Now the problem - due to weather problems our complete itinerary was reversed meaning we arrived Cozumel 4 days early. This meant there were 9 ships for 8 berths and Thomson being a lot smaller than the multitude of Carnival and Royal Caribbean ships we were the ones to lose out. There was supposedly an attempt to arrange tenders to transfer us to shore but this never happened due to too large a swell at sea - things looked fairly smooth to us - which resulted in an additional day at sea and cancellation of our excursion. Overall this did not spoil our week and yes the ship is a little old but it is spotlessly clean and carries a certain air of regality that is missing in the modern floating behemoths that are the modern cruise liners of today. Don't be put off - Enjoy.................. Read Less
6 Helpful Votes
Sail Date: February 2017
There were 3 couples in our party. It was our first cruise on the Dream after 3 on Celebration. The flight from Gatwick on the 787 Dreamliner went well with a good entertainment system. A long queue at immigration took about half an hour, ... Read More
There were 3 couples in our party. It was our first cruise on the Dream after 3 on Celebration. The flight from Gatwick on the 787 Dreamliner went well with a good entertainment system. A long queue at immigration took about half an hour, but a smooth embarkation. Our cases were outside our cabins when we boarded, and then off to explore the ship. I liked the way that all the inside bars were on one deck (8). We all thought the food in both the Lido buffet and Orion main restaurant was very good. we also liked very much the supplement restaurant Sirens. As usual the staff were always friendly and helpful. We were all impressed with live music in the bars, although we didn't use the theatre. We didn't use any ship excursion's. Grand Cayman: we went for the 2nd time to Stingray city with Dexter's Fantasea's tours, great half day with no more than 20 people on a trimaran. $40 as opposed £55 from Thomson. Overnight in Havana!!! Fantastic town. We used the Hop on Hop off bus for $10, we couldn't get on the open air upper deck and the lower deck's sound system was rubbish, could not hear a thing. Maybe better to use one of the vintage car tours. Just walk around old Havana, we had no problems at all there is music everywhere. On the evening we went to the El Floridta bar, too packed and couldn't get a drink. So we went to a bar we had seen earlier in the day, it just around and called Moserrate bar. We had such a good night here, great music, drinks, and staff, its a must!. Cozumel, go to a beach and lunch and a beer. All in all had a brilliant time. Read Less
13 Helpful Votes
Sail Date: February 2017
We chose this cruise for the itinerary (2 weeks to cover Southern Caribbean plus Cuba and Mexico on the second week). We had a wonderful time. The ship was smaller than others we have been on, but we couldn't fault it. Yes, it was ... Read More
We chose this cruise for the itinerary (2 weeks to cover Southern Caribbean plus Cuba and Mexico on the second week). We had a wonderful time. The ship was smaller than others we have been on, but we couldn't fault it. Yes, it was an older ship, but beautifully maintained, clean, comfortable, very friendly staff, biggest cabin we have ever had, excellent food, always fresh and plenty of it, and the hot food hot! The Show Team who provided entertainment on stage every evening were fantastic, all of them so talented. Embarkation and disembarkation were efficiently run and there were lots of interesting places to visit. We thoroughly enjoyed seeing Havana. As, expected, on sea days it proved more difficult to find sunbeds exactly where you would choose, but that was a minor problem, and there were plenty of other things to do, Unlike othe cruise companies, Thomson don't add tips to your bill. So if you are thinking of booking this cruise, don't worry about negative comments, as we read them, we wonder if these passengers were on the same ship! (Re ratings - we haven't rated the ones we didn't do) Read Less
5 Helpful Votes
Sail Date: February 2017
Just come back from a wonderful week on my first cruise. I thought the ship was lovely (despite being old), clean, new upholstery, lots of places to relax and get away from people. I was blown away by the entertainment. Enjoyed dining with ... Read More
Just come back from a wonderful week on my first cruise. I thought the ship was lovely (despite being old), clean, new upholstery, lots of places to relax and get away from people. I was blown away by the entertainment. Enjoyed dining with others and alone. Service, food, organisation all surpassed my expectations. We enjoyed the trips, a spa treatment and just watching the sun set with a pina colada in the hand. Everything went smoothly and I would like to congratulate Thompson - I will be back. Pride of the Panama programme was very varied. Essentially we had a day at sea, a rainforest day (Costa Rica), an engineering day (Panama - quite thrilling), a day in a lovely Spanish inspired town Cartagena (Colombia), a beach day from the beautiful Swan Hotel (Santa Marta/Roderedo), a relaxing day at sea back to Jamaica, short trip to Rose Hall sugar plantation house (Jamaica) before flying home. Great variety and easy to do if you are not very mobile. Wish we could have stayed on for Mexico, Cuba and Cayman's - maybe next time. Read Less
24 Helpful Votes
Sail Date: January 2017
Thomson Dream Mayan Treasures 24 Jan – 31 Jan 2017 We are Canadian, cruise was booked through sunwing.ca, the advertised price included the cruise and return airfare from Toronto to Jamaica. This was our 3rd time on the Dream. We ... Read More
Thomson Dream Mayan Treasures 24 Jan – 31 Jan 2017 We are Canadian, cruise was booked through sunwing.ca, the advertised price included the cruise and return airfare from Toronto to Jamaica. This was our 3rd time on the Dream. We were originally attracted by the somewhat different itineraries. We have done other land based holidays and cruises in between. The Thomson Dream is an English cruise ship, almost all the passengers are from the UK. The food and entertainment has an English flavour. Flight and boarding the ship were smooth and uneventful. The Dream is an older/smaller ship carrying about 1500 passengers. There are no balconies but there is a full promenade/walk around on deck 9. Our cabin was on deck 10 outside, this was a bit larger than the inside cabins that we normally book. All the cabins that we have had, have been very suitable. All the staff, cleaners to captain are very friendly and are obviously working hard to keep the ship in good shape. Food is available in three main locations and a couple of extra charge restaurants plus burgers and pizza at the pool. We tended to have breakfast and lunch at the Lido, tea at Mistrals, and dinner in the Orion. Best feature of the Orion for dinner is sharing a table with 2-4 of your fellow passengers. Thanks folks for the great conversation along with an excellent meal. The Orion menu also has extra charge items, these tend to be larger meat dishes. We had one extra charge meal at Kora La, more room, nice meal, but we missed the shared table. Best meal of the cruise for myself was the last night in the Orion, it just ticked all the boxes. The Orion has plenty of small tables for those not wanting to share. Entertainment, hard to believe that 10 people can present such quality entertainment twice on 6 nights. There are 12 different shows, you would have to be onboard for two weeks to see all (not a bad idea!). The entertainers also perform occasionally in the Medusa and do dancercise and walk a mile(4 laps=1 mile) on the at sea days. The 7th night featured a comedian Jay McGee, told jokes and sang, quite good. Jay also did a late night routine. The entertainment is, was and continues to be the BEST that we have ever experienced on a cruise ship. Thanks, saw most shows twice. There is another band that plays in the Medusa, seemed to be popular, we never sat there. Other members of the staff do the usual contests karaoke etc. You have no doubt read some poor reviews. It is an older boat, some of the comments are true. We met a few onboard that were not happy, but most were. For ourselves the Dream is a fun friendly ship that we have had three great/fun cruises on. If we could book a Med cruise from Canada we would. Ports: Cozumel – We just walked around the port, mostly souvenir or jewelry stores. There is an interesting museum in walking distance. Costa Maya – A newer man made port with the usual shops. We took the shuttle to the fishing village. The village has a beach, it’s touristy. Had a good time here. Return by taxi. The fares are fixed at $3 each way, quite reasonable. Belize – Ship anchors quite a distance from the port, you travel in large transfer craft to the port with its usual shops. We hired a taxi for an hour for a tour of Belize city. Interesting but not the nicest town. If nothing else just take the transfer craft in and back, it’s a nice ride. Roatan – Booked a ship tour that included a semi-submersible coral reef tour. This tour was excellent and well worth it. Roatan is the kind of place that we would consider for a holiday. We did not do any of the “Ruins” tours as we have seen them in the past. Misc: The Thomson Dreams onboard currency is Sterling – £. This is not a problem for foreigners as it is all done on your credit card. Thomson do charge 2.5% for the use of credit cards. Possible to avoid the surcharge by depositing cash (£) or possibly using a debit card. Some credit cards charge a 2.5-3% foreign transaction fee, some (Amazon Visa is one) do not. Take US$. It’s the universal currency in the Caribbean. Useful for tips and local tours/shopping. Make sure you have a pen on the aircraft, customs/immigration forms to fill out. Third time on the Dream, we still got lost! Bill & Brenda from Canada Read Less
17 Helpful Votes
Sail Date: December 2016
We like to get away during the first 2 weeks of December and what better way than a Thomson cruise. This was our 10th Thomson cruise but our first time on Thomson Dream where we were fortunate enough to have an outside cabin on deck 10. ... Read More
We like to get away during the first 2 weeks of December and what better way than a Thomson cruise. This was our 10th Thomson cruise but our first time on Thomson Dream where we were fortunate enough to have an outside cabin on deck 10. There is an obstructed view in some of the cabins on this deck but that didn't worry us at all. The cabin was excellent, plenty of space and room to store your belongings. It was kept immaculate by our cabin steward. The temperature control was good. It was also nice to have tea and coffee making facilities within the cabin. Be aware that the electricity is american voltage and so UK appliances may run slowly. (i.e. my hotbrush). There is liquid soap/shower gel provided so don't forget your favourite shampoo. We ate mainly in the Orion restaurant for breakfast and dinner as we like to be served at the table whilst on holiday. The food was excellent throughout. There was a good choice; it was hot, plentiful and very well presented. I would defy anyone to complain about 'the full English' every morning! The waiters and wine waiters were well trained and very efficient and friendly. We do miss some of the traditions that are gradually being trimmed back such as the 'Baked Alaska Parade' which was minus the baked alaska or even the plastic ones previously introduced on Destiny! However, that's nothing to complain about! Captain Richard Watkins could only be described as a true 'Diamond Geezer' and as down to earth and friendly as you could wish to find anywhere. He sounded just like Martin Kemp over the tannoy! The entertainment was as good as ever. We liked the ship's layout with all the entertainment being along just one deck - deck 8. There was a good choice of bars creating a range of atmospheres and the drinks were good. We prefer not to purchase the all inclusive package as for us we find it preferable to pay for what we have consumed at the end. Our itinerary was the Pride of Panama which took in the Panama Canal; Costa Rica, Grand Cayman, Falmouth and Montego Bay in Jamaica. Falmouth was preferable to Catagena,Columbia I believe. It was not very advisable to venture ashore on your own in both Colon, Panama or Porto Limon, Costa Rica. Both places had an unsafe feel about them. There was a varied choice of excursions in all of the ports of call. Unfortunately, our trip through the Panama Canal had one hold up after another which took the shine off the day as a whole but we were still glad that we did it. We did feel that the shoreside excursions in these South American countries let the side down somewhat but probably that is the nature of the area there and very difficult for the Thomson Destination Services Team to control. There is a good duty free shop on board. Thomson have stopped handing out deck plans when you arrive on-board. It's a shame that they don't inform you of this beforehand and maybe give you a link to print off your own via your on-line booking. It's OK when you have found your way around but would make your first hours on the ship more pleasant knowing where you are going. All in all the Thomson Dream is up there with the rest of the Thomson fleet. We love them all and are ardent Thomson cruisers. We know where we stand with Thomson, we know just what we are getting with no hidden surprises or daily charges added to the cost. Read Less
4 Helpful Votes
Sail Date: December 2016
Having sailed with P &O previously and enjoyed the experience,we were a little unsure about what to expect when booking our thomson cruise on the Dream. Fortunately we had nothing to worry about as the Dream was an extremely ... Read More
Having sailed with P &O previously and enjoyed the experience,we were a little unsure about what to expect when booking our thomson cruise on the Dream. Fortunately we had nothing to worry about as the Dream was an extremely enjoyable experience, the food and staff being it's biggest selling attributes. Our cabin was spacious and clean and had a window which was great for sea views although not as good as our balcony with P & O. It had a fridge stocked with beers and soft drinks but we never used this as it was chargeable,we did pay for the basic all inclusive drinks package and found this to be excellent value. The wine in the restaurants was excellent and was topped up frequently by the waiters and you could have as much as you could drink. Entertainment was of a really good quality and we didn't want to leave the ship to go to our hotel in Jamaica. We had booked a further week in the Grand Luxury Bahia Principe in Runaway Bay Jamaica for or second week which was allegedly a 5 star hotel, unfortunately more like a 3 star, Staff were very unfriendly and the food average, we could never have stayed 2 weeks. Also had the unfortunate experience of being in the presence of the worst and most intimidating Thomson rep We had ever met named Godfrey, which almost stopped us booking any further Thomson Holidays. Don't be put off by bad reviews of the Dream, the Crew and hospitality is excellent and we will be booking another cruise asap. Read Less
14 Helpful Votes
Sail Date: April 2016
this was our 2nd transatlantic cruise our 1st was a rough crossing this one was very calm we stayed in an inside cabin deck 7 very clean spacious great nights sleep our cabin steward cleaned twice a day always polite and smiling we paid ... Read More
this was our 2nd transatlantic cruise our 1st was a rough crossing this one was very calm we stayed in an inside cabin deck 7 very clean spacious great nights sleep our cabin steward cleaned twice a day always polite and smiling we paid for the drinks package this time and where very pleased with the fantastic choice on offer coffee and tea's are free of charge if you are on the drinks package but if you used the speciality coffee bar there was a small cost £1.40 for a large latte we ate in the Orion restaurant for breakfast and evening meal all the staff in the Orion gave great service we also used all speciality restaurants for a small cover charge yes the ship is ageing but so are we LOL and they keep the ship in excellent condition shows were very good the new casino area very nice my only gripe would be not enough staff in the medusa lounge many were training and the experienced left the ship to join the new ship the discovery when we docked in cadiz we did not go on any excursions but did use the spa treatments very good afternoon being pampered the ports we visited were superb we visited Bermuda the Azores cadiz malaga Alicante Dominican republic and Palma no tenders at any ports all disembarkations went very smoothly we even had extra hours in a couple of ports as the captain used to say every day buckle up and enjoy the ride thank you to all the staff for there professionalism courtesy and friendliness. Read Less
12 Helpful Votes
Sail Date: April 2016
We chose this cruise because we wanted to spend a week in the Caribbean following it, we thoroughly enjoyed our time on the Thomson Dream, it may be an old ship but it was kept immaculate from the cabins and the restaurants and bars down ... Read More
We chose this cruise because we wanted to spend a week in the Caribbean following it, we thoroughly enjoyed our time on the Thomson Dream, it may be an old ship but it was kept immaculate from the cabins and the restaurants and bars down to the decks, staff couldn't do enough for us, the food was lovely, both at the buffet and the Orion restaurant where we ate some nights, service was very good, only service throughout the ship that was poor was the Medusa Bar for some reason. The nightly Broadway shows were very good and there was plenty of choice on the all inclusive for Cocktails and Martinis. The cabins , (we had an outside cabin on deck 7) were spacious enough for 2 of us , plenty of wardrobe/shelf space and ladies, not 1 but 2 full length mirrors ! in addition to a dressing table with good lighting and a hairdryer that worked well, the beds also were really comfortable. We were on the Mayan Treasures Itinerary, where we visited Honduras, Roatan being the best by far, the beach there is gorgeous and the chair lift lovely if you don't mind heights ! We did the Dolphin encounter, what a beautiful little island where they live and very well looked after, not like some places where these poor creatures are kept in tiny pens. The coach journey to the island was interesting too, passing through all the local villages, and our guide was very informative. Costa Maya in Mexico was a small but very nice location with a lovely pool in the centre and nice shops ,however be prepared to barter if buying ! I can't understand some of these negative reviews on here for the Thomson Dream, it was fabulous and I would definitely cruise with Thomson again, my only problem is saving for the next one ! Read Less
14 Helpful Votes
Sail Date: April 2016
We had a brilliant time; Flight to Jamaica was delayed slightly, boarding the ship delayed due to RTA. Went to Honduras and Mexico, it was amazing to wake up at these paradise locations. We did a number of excursions, visit to see and ... Read More
We had a brilliant time; Flight to Jamaica was delayed slightly, boarding the ship delayed due to RTA. Went to Honduras and Mexico, it was amazing to wake up at these paradise locations. We did a number of excursions, visit to see and learn about dolphins and touch them in natural surroundings at the Marine institute; Do not do the swimming with dolphins as they are kept in dreadful, small areas, not to be encouraged!!!!Visited Mayan Ruins, that was a day visit and well worth it, the guide was incredibly informative and gave out so much information. Staff were friendly and couldn't do enough to help out with anything that you might need. Staff were also trustworthy, you do have a safe which is great for money etc. Our cabin was on deck 9, outside plus, lots of room, they tidy rooms more than necessary I think. Dining at the 'The Orion' was always pretty good, and I am very fussy about food, as I cook from scratch at home. The 'Lido' was great for breakfast, we don't like a lot of cooked breakfast but there was plenty of melon and many other fruits, bread, cheeses and meats, cereal and much more. Entertainment is always good, although a lot of people didn't like the comedian, we missed him so.......... Ports were great. We met a lovely couple who were celebrating their 30th wedding anniversary, they were from Jamaica, spent time dining together and playing cards in the shade on deck in the 30 degree sunshine. Read Less
26 Helpful Votes
Sail Date: March 2016
Just back from a 2 weeks cruise on Thomson Dream - Cuban fusion then Mayan treasures. My first cruise and will definately go again, found the boat to be a very good standard, didnt look old to me, constantly being cleaned and cleaniness is ... Read More
Just back from a 2 weeks cruise on Thomson Dream - Cuban fusion then Mayan treasures. My first cruise and will definately go again, found the boat to be a very good standard, didnt look old to me, constantly being cleaned and cleaniness is fantastic, reinforced by hand wash machines over the boat. Cabin was very good size more than enough space, clean and tidy. Food in Orion restaurant was excellent, good choices and very good standard. Served by an army of very hard working waiters. If anything it was too British, no enough spices and local cuisine but nothing to moan about, i found i would have at least 4 choices of starter and mains i liked. We had roast beef dinner one day with Beef that melted in your mouth. Not one for the in boat entertainment but it sounded and looked good, did go to a couple shows in the Theatre which were definately West end standard, superb Singers and Dancers...As for the places..loved them all especially Cuba, but maybe not Trujillo in Honduras which basically was just the port then a 3rd world town. Went on a lot of excursions, all good but some expensive. The most expensive was the classic car experiance in Cuba, which at gbp100 each was still worthwile. The tropicana is a little dated but you can immerse yourself in cuba culture even if a little dated...Dunns river a must as were all the Mayan ruins trips. The main buffet is good but gets crowded, with good choices. Used both the speciality restaurants, Minstrals was excellent had a fantastic Lobster linguine, and Korai was a very good curry. Both worth the extra payent. Crinks package was very good always found drinks i liked without additionals. But most people do not upgrade to all inclusive. Excursions & drinks package bit cheaper booking prior to holiday Read Less
18 Helpful Votes
Sail Date: March 2016
When I check reviews written on this site I generally discard the best reviews as some people will be happy with a very basic holiday (cardboard box int middle of road!) I also discard the worst reviews as some people are never satisfied ... Read More
When I check reviews written on this site I generally discard the best reviews as some people will be happy with a very basic holiday (cardboard box int middle of road!) I also discard the worst reviews as some people are never satisfied and seem not to be happy unless there is something to complain about. Normally I would discard reviews like the one you are reading, thinking I was one of those people who would be happy with almost anything, please believe me, this cruise was very nearly our ideal. I did talk to others who experienced problems, some I really did think had very valid reasons to complain, but I am not reviewing their holiday, just ours. In my group was my wife and I, our 11 year old son, my outlaws and my mother. The holiday was two cruises back to back, Cuban Fusion and Pride of Panama. The flight out was long, around 10 hours, but we didn't feel as groggy as we usually do on a long haul flight, possibly due to the Dreamliner? The transfer to the ship was very easy, luggage tagged at Newcastle airport was next seen outside our cabin about 15 minutes after we arrived! Unpacked, quick look around the ship, food and a cocktail, nice! The Dream is old but the crew were constantly cleaning and repainting etc. The layout is similar to the Thomson Celebration, a ship that you could not pay me enough to holiday aboard again. I don't know what it was about this ship but we just felt at home. The cabin was huge by the standards of other ships we have been on, loads of storage space. Old and dated but clean. The staff are very friendly and attentive, one of the staff even remembered us from two years ago on the Celebration, we worked out that he must have seen around 40 or 50,000 people come and go since he saw us last! The staff on the Lido deck deserve a mention, especially Kirril and Tattiana who were training before joining Thomson's new ship, the Discovery, also Julie and Maks. We only eat in the buffet, personal choice, and I must say it was one of the best I have tasted, the selection was smaller than most ships we have been on, but it was very tasty and reasonably varied. We all commented that the deserts were by far the best of any cruise we have been on, normally they are bland, these were great, I would kill for the recipe for the lime mousse, apologies to the other holiday makers if they didn't get to try it, my family did eat rather a lot of it! The itinerary was certainly different. Columbia, Panama, Costa Rica, Jamaica, Mexico, Cuba and Grand Cayman. A review of each port and excursion we went on would take forever, so briefly, the Panama Canal was a must see, Costa Rica was beautiful and we would have loved to spend more time there, Havana was amazing, crumbling architecture, such a shame, at least we got to see it before our American cousins swamp the place! How could the cruise be improved? More selection on the buffet, especially the cheese selection ( I am a bit of a cheese monster and felt the selection was poor) drop the guys going round selling premium ice creams and nights in the specialist restaurant, it's tacky. A newer ship would have been good but on the other hand the Dream has character, enforce the no reserving sun loungers policy, especially on sea days and get the staff to remove towels from those not used for 45 mins. Some loungers were reserved before breakfast, then not used till midday! That's about it really, hence it was very nearly our ideal cruise. Read Less
32 Helpful Votes
Sail Date: March 2016
We have just returned from the Mayan Treasures itinerary. After having a great trip last year to Columbia, Panama, and Costa Rica we decided to take this trip in order to see Roatan and Belize with the idea of finding a place to stay for 3 ... Read More
We have just returned from the Mayan Treasures itinerary. After having a great trip last year to Columbia, Panama, and Costa Rica we decided to take this trip in order to see Roatan and Belize with the idea of finding a place to stay for 3 months a year. Firstly, the Cruise was great. The staff are so accommodating and friendly and it was nice to see some familiar faces from last year, and they recognized us in most cases. The on board entertainment is exemplary, It would be hard to find better and having talked to some of the entertainment staff it is amazing how hard they must work and perform in order to keep up the standards. I did feel sorry for the Guest Comedian that performed one night as the audience was not his usual crowd and they did not really understand or enjoy his humor. It must have made it very uncomfortable for him, but some of us did enjoy his performance. I just think that the rules he was obliged to stick to really cramped his style. Despite the popular opinions, we are not heavy drinkers. We did not purchase the inclusive package but we did drink premium drinks all week and we actually came out ahead again this year, spending less than the package price. The only disappointment we had on the trip was that the on board Duty Free did not have Baileys for sale. No big deal we just purchased some in Roatan. We hired a private driver in Roatan [ George from Roatan Custom Tours] The guy was great, knowledgeable, friendly and very accommodating. We toured around and were able to see just what we wanted. I am not a fan of organized tours so I would recommend him to anyone. Belize? well it is what it is. Beer is cheap LOL We missed our first stop in Mexico due to the high winds and high seas, but in Cozumel we stayed overnight and had a great time. I wish we could overnight more often on these trips. We booked the Mini Speedboat excursion and like I said, I don't like organized trips but on this one we had a blast. As the Brits would say, it was brilliant!! This has to be the best organized trip we have ever purchased. We were in cabin 6015, near the bow of the ship. My wife is not good with rough seas and so in future we would try to be closer to the mid ship area. Otherwise the cabin was great and the service superb. Read Less
50 Helpful Votes
Sail Date: February 2016
We booked our cruise with Thomson Dream late as it was the only one available that included Havana in Cuba. We were wary of some of the previous comments on this site but found the cruise to be excellent for what we paid. Although the ship ... Read More
We booked our cruise with Thomson Dream late as it was the only one available that included Havana in Cuba. We were wary of some of the previous comments on this site but found the cruise to be excellent for what we paid. Although the ship is old it had a good feel, nice size with 1500 passengers Our cabin steward Ariana was a delight & so helpful & cleaned our cabin 5121 twice a day to a very high standard. The three restaurants had lots of variety & good quality food. The waiter service in the Orion restaurant was good even though there were lots of trainees serving. We enjoyed the entertainment, lots of variety; particularly the evening shows were up to West End standards. Thanks Martyn & your team The captain was nice & friendly & kept us informed daily. Thanks Richard. We visited ports in Colombia, Panama, Costa Rica, Jamaica, Mexico & Cuba & found the ships excursions expensive so apart from two visits we made our own arrangements. Thomsons make a lot of money out of drinks & drinks packages which they use a heavy sell we we were not keen on. We went on this cruise so we could visit Havana in Cuba, it was an amazing 2 day experience, finding our way around the city on our own. We took an open top bus tour around the city & paid £7, visited the Museum of the Revolution for £6 & drank Mohitos in Floriditas an Ernest Hemingway bar, heaving with customers. We travelled to Montego Bay on a Boeing 787 Thomson Dreamliner, to start the cruise, comfy & included two good meals on 10/8 hour flights. Read Less
7 Helpful Votes
Sail Date: January 2016
It has taken me 40 years to get my husband on a cruise. I was praying it would not be a disaster. It was great. We did a back to back Cuban Fusion and Pride of Panama. Fantastic itinerary. The ship is old but kept perfectly clean. ... Read More
It has taken me 40 years to get my husband on a cruise. I was praying it would not be a disaster. It was great. We did a back to back Cuban Fusion and Pride of Panama. Fantastic itinerary. The ship is old but kept perfectly clean. The week previously there had been a virus outbreak so all passengers were encouraged to use the numerous hand sanitisers around the ship. Not a problem. The cabins were larger than we expected we were on deck 9, outside cabin. Clean and well maintained. The food was good, particularly in the Orion Restaurant. The service we received was second to none. The waiting staff, bar staff and crew were courteous and so much fun. Entertainment was good. The shore excursion in a few ports we booked through Thomson as we were visiting Panama, Costa Rica, Colombia - countries we had not been to before. These were well organised and worth the money. In other ports we organised our own. The holiday, with the drinks package was value for money and fun. So much so that we booked another cruise whilst still on board. The Dreamliner is a pleasure to travel on. Read Less
10 Helpful Votes
Sail Date: January 2016
We have just returned from a 'back to back' cruise, Cuban and Pride of Panama and it was great! We had a very nice cabin on deck 9 which was clean, spacious and well equipped and quiet, even the air con didn't make any ... Read More
We have just returned from a 'back to back' cruise, Cuban and Pride of Panama and it was great! We had a very nice cabin on deck 9 which was clean, spacious and well equipped and quiet, even the air con didn't make any noise. Many of our fellow passengers seemed to be there only for the sun, drinks and bingo but although we wanted some sun, we managed without the games and visited every port on a trip rather than just to find somewhere to get free wi fi. Unusually for cruise ships we have been on, for trips it was up to you to be ready, rather constant call-outs and hand holding, and it seemed to work. The Lido restaurant was for quick, casual meals and we mostly ate in Sirens (also buffet style) or Orion in the evening. I don't think they could have provided any more sun beds and if that was all you wanted to do on a sea day, they were ear marked by breakfast. But there were plenty of other places to move to, if required. The evening dance shows were great, we didn't go to the many places where other music was available, prefering peace. The Dreamliner plane was much the best flight we have had in ages, even though it was about full. Air quality and lighting has been improved. Read Less
11 Helpful Votes
Sail Date: January 2016
We have just got back from a week on the Thomson Dream. Visited Jamaica, Honduras, Belize and Mexico. It is an older boat but it is very well maintained and spotlessly clean. Beautiful brass and wood décor gives a decadent feel, ... Read More
We have just got back from a week on the Thomson Dream. Visited Jamaica, Honduras, Belize and Mexico. It is an older boat but it is very well maintained and spotlessly clean. Beautiful brass and wood décor gives a decadent feel, though the general buffet areas were relaxed and casual. The staff throughout the ship were excellent and couldn't do enough for you. From the cabin steward to the Captain. There are the usual issues (not enough sunbeds etc. on sea days) but you just have to beat people at their own game. Although we mostly ate in the fine dining (Orion) restaurant, the couple of buffet visits and daily afternoon tea were great too! Queues were largely ok, especially as the fellow cruisers were mostly Brits - so we know how to queue. We didn't try the burger/pizza areas out on deck, but the food looked good. We heard good things of the other restaurants where a cover charge was implemented, but we didn't try those either. If you want the AI drinks package, book before you get on board as it's cheaper. We are non-drinkers, so having tea coffee water etc. free all day was great for us. Our friends took advantage of a wine package offer which worked well for them too. The Captains Gala dinner was ok - nice to see the team behind the scenes - and lovely to see people dressed up. Yes there was a bit of queueing, yes it was difficult for the waiting staff to feed hundreds of passengers at once but hey!! You're on holiday. Relax!! We had a norovirus outbreak which was swiftly handled by staff, a bit of a pain but no great issue. Despite having hand sanitizers ALL OVER THE SHIP - people still didn't use them, and plenty of folks didn't bother to wash their hands after they'd been to the toilet!! When will people learn!! The on-shore excursions were mostly good value, and very well organised. The entertainment was of a good standard, and we enjoyed the game show type events (very funny) well done to Ted/Tayler/Martin and the rest of the team. Getting to and from the ship (we had a week in Ocho Rios before had which was great) was very easy and very well organised. We had a slightly larger cabin with a bigger window, lower down in the ship which suited us perfectly. There are no balconies. As it is a slightly smaller boat than some, it did rock a little, but was fine even in quite bad weather. Bathrooms may seem a little dated, but were plenty large enough and had everything you could want. Plenty of storage in the cabin too, with tea and coffee facilities. My husband used the gym once - not the biggest or best facilities but again it was ok. We preferred to run ten laps of the prom deck (2.5 miles) before anyone else was up and about. My only slight grumbles were - Air Con/heating - although this worked fine in our cabin - some of the public areas / restaurants / show lounge were very cold!! Wifi - in this day and age it should be free. £8 for an hour is shocking. We got off the boat in port areas and had a drink in a bar for less, with free Wifi. Safe - whilst not a necessity as I don't believe the staff would risk their jobs by taking anything, we all like to pop our passports etc. in a safe. I think it is very rude charging £15 per week (£25 for two weeks) for an electronic safe. All in all though, very good value. Read Less
20 Helpful Votes
Sail Date: January 2016
Having read some previous reviews, our expectations were not too high. We chose the cruise because of the itinerary. Have to say, there was very little to find fault with. We had had a week in a hotel in Jamaica first, were picked up ... Read More
Having read some previous reviews, our expectations were not too high. We chose the cruise because of the itinerary. Have to say, there was very little to find fault with. We had had a week in a hotel in Jamaica first, were picked up from the hotel and taken to the ship at 11.30 a.m. We were shown to our cabin immediately, with our luggage being delivered a short time afterwards. We have cruised with all the major lines and found the cabin bigger than many we have had. Yes, the bath is rather small and some of the fittings a bit tired but all was very clean. There was hand wash and shower gel provided in units on the wall. We loved the décor of the ship, polished brass, beautiful crystal lights, wood panels etc. It would have been nice to see some flower arrangements around and didn't think much of the art work but a minor point. Even on sea days, we always found somewhere to sit. Yes, some of the deck chairs were stained but we saw them being scrubbed down on more than one occasion. The food was excellent in the buffet and Orion Restaurant. We didn't feel it necessary to pay the extra for the speciality restaurants or on the main menu. There was enough choice without. Perhaps more veg could have been served and different styles of potato. We enjoyed all the entertainment, good choice all round the bars. Coffee was excellent in the Coffee Port, worth paying for if you like strong coffee. We went to 3 excellent talks by John Kelly, retired Governor of the Turks & Caicos. Unfortunately, the weather was a bit mixed, never been so wet as we were in Havana and we were not able to get into Grand Cayman because it was too windy for the tender. However, the day we had instead in Falmouth Jamaica was terrific. Interesting town, we felt very safe wandering round so it worked out well. We were on open seating, shared a table each night, each time with interesting people. The only problem that we had was with the lifts. You usually had to wait ages, a couple of days one or other would be out of service. We did try to walk up and down as much as possible, but you don't always want to. Where Thomson really scores over all the It other companies we have been with is that they let you stay on the ship until it is time to leave for the airport - in our case 2.45 p.m. Most take you to the airport at 9 a.m so you end up sitting for hours with nothing to do. Our luggage was picked up from outside our cabin and the next time we saw it was at Manchester Airport. Booking it all as part of a package, travel, hotel, cruise, transfers etc. make it one of the easiest and least stressful of all the trips we have done. Travelled in Premium Club on the Dreamliner - terrific. Virtually no jetlag, maybe due to the enhanced air system. Will certainly do another Thomson cruise. Read Less
35 Helpful Votes
Sail Date: January 2016
We are relatively experienced cruisers. This is our 2nd Thomson cruise. Passengers are mostly from the UK. The on board currency is Sterling, which may be an advantage over $US. You should expect that the ... Read More
We are relatively experienced cruisers. This is our 2nd Thomson cruise. Passengers are mostly from the UK. The on board currency is Sterling, which may be an advantage over $US. You should expect that the food/entertainment/activities will be targeted towards the UK majority. Getting There: Flight from Toronto to Jamaica (Montego Bay) was delayed due to deicing but only about a 1/2 hour late arriving. We find the immigration process at Jamaica a little confusing, pay attention and fill out the airline provided forms. Be sure to have your own pen! Bit of a problem finding the bus, could have used a Thomson rep at the airport. Short bus ride to the ship, boarding process was reasonable, drinks were provided, lots of Thomson reps here. The Boat: The Dream is an older boat, do not expect the "TV commercial" cruise ship. The ship however is quite decent, obvious effort to keep it clean. Staff are friendly and helpful. Our cabin steward Ardy was excellent. The Food: Food is quite good with a good variety, although not quite as good as last year (no coffee cream (Lido), no Stilton cheese). We certainly enjoyed the food. Usually had breakfast and lunch at the Lido, afternoon tea at Sirens, evening meal at the Orion. Lido omelette station was really good. Lido and Sirens are casual open seating. Orion is the formal dining room. Plenty of seating in Orion however upon entering you are asked if you "will share a table". First cruise line we have encountered this on IT's TERRIFIC a highlight of the trip. We met many interesting people and enjoyed our dinner and conversations. The only complaint is that on one evening we were not asked and ended up sitting on our own, others also noticed this. Thomson, this is one of your best features. If you were on this cruise we are Bill and Brenda. Entertainment: Excellent, we attended most of the shows. The song and dance team (10) were fantastic, the comedian(Carl Schofield), we are still laughing. Some very interesting Caribbean related lectures were given by John Kelly a former Turks and Caicos Islands governor. We rate Thomson entertainment the best of any cruise line. Ports: Montego Bay - Due to arrival and departure times there is really no time to explore. Cozumel, Mexico - Just walked around the town/sea front. Quite interesting and colourful. Havana, Cuba - Very interesting. We hired a 1949 Chev convertible for a tour around Havana. Unfortunately the weather did not co-operate but it was still a memorable and interesting ride. Our guide, Ernest and the rest of the Cubans we met were very friendly. The next day we went on an organized bus tour "Havana Highlights" which included a walking segment. Also went to the "Tropicana" cabaret show at night which was very colourful, the contortionist was amazing. If you go, the bottle of run, or whats left, is yours to take. Some of our fellow passengers complained about visibility, the show was inside due to rain. We did not exchange any money for Cuban Pesos, just used the $US that we brought. Falmouth Jamaica - Replacement for Grand Cayman due to sea conditions. We just walked around the town. Quite interesting. Leaving: Well organized 'till it came to finding the correct bus for the airport. Problems: The usual cruise ship problems are present - folks reserving deck chairs etc. Does not seem to be an easy answer. We had a bit of a problem finding deck chairs on the at sea days, although we are not sun worshipers. There is 15 pound charge for use of the safe, this should be free. Should be more activities geared to a younger crowd i.e dance lessons. Conclusion: Excellent value. We really enjoyed this cruise. Highlights were the excellent entertainment, the itinerary which is somewhat different form American based cruise lines. Last but not least, the very interesting and friendly folks that we had the pleasure of dining with in the Orion. Read Less
Sail Date: April 2015
I read some bad reviews about this cruise after I had already booked and was nervous about actually going on this vacation. There were 9 of us travelling together ages 5 to 63 years old and I really wanted everyone to have a good time. I ... Read More
I read some bad reviews about this cruise after I had already booked and was nervous about actually going on this vacation. There were 9 of us travelling together ages 5 to 63 years old and I really wanted everyone to have a good time. I was pleasantly surprised that I experienced none of the problems that some of the past guests had with plumbing, flooding etc. We travelled on the Cuban Fusion April 2015 Cruise. Transfers: Upon arrival in Montego Bay airport on a Tuesday noonhour, we found our way to customs easily, which took about 30 minutes to get through due to long line ups and very few officers. Luggage retrieval was easy at the airport. After leaving the baggage claim area, there were easily identifiable travel representatives who directed us to our air conditioned transfer bus, which was already waiting for us to board. There were several buses, so as soon as one filled up, they would send it off to the ship. The port is about 10-15 minutes’ drive away from the airport. The airport is not too large and easy to get around. Embarking and Disembarking: The cruise terminal is very small at Montego Bay and easy to get around. The Thomson Dream was the only ship there, so there was no confusion as to where to go. Upon arrival at the terminal, a Thomson representative boarded the bus and instructed us on exactly what to do to embark. There were plenty of representatives inside the terminal and therefore hardly any wait time to get checked in and on the ship. Everything was very organized and envelopes were already prepared upon our arrival with our ship cards and luggage tags. By the time we found our way to our rooms, which was about 10- 15 minutes after arrival at the port, our luggage was already there. I have no idea how that's even possible! Disembarking was just as smooth and easy. When we left the boat, our bags were already waiting for us in the terminal and there were Thomson representatives directing us where to go. Rooms: We found the room to be extremely clean, modern, and quite spacious for a standard inside cabin. It fit my husband, son and I comfortably. The 2 bottom beds pushed together to make a king size bed and there was a top bunk bed for my 5 year old son. We all ended up sleeping in the kingsize bed, but my son loved climbing up the ladder and jumping off onto the bed below. Our room steward (Idris) was always helpful and cleaned the room at least twice a day. He really paid attention to our schedule and slipped in and out, unnoticed whenever we were away from our room. We always returned to a nice, clean room with chocolates on our pillows at night. There were no shampoo, conditioner, or lotions provided in the rooms. Just body soap, liquid hand soap and a sewing kit. There was a kettle for complimentary coffee and tea with creamers and sugar in the room. There is water and snacks on the table, but these are part of the mini-bar. There was only one occasion when the toilet did not flush, but someone came to our room almost immediately and fixed the problem. We never had problems after that. The shower is small, but water pressure is strong and there is plenty of hot water. The pillows were plush and the room and beach towels were large and new. The bedding is a white covered duvet, which is so much cleaner that those awful comforters that never get cleaned in most typical cruise ships and hotels. Being a total germophobe, I found such comfort in knowing that my room was clean and sanitary. Common Areas: The restaurants, pool deck, and some lounges were tastefully decorated with beautiful views of the ocean. The hallways, foyers, the medusa lounge, Casino and Siren’s Buffet Restaurant appeared outdated from the 1980s with lots of brass and maroon and forest green colours. While the décor was outdated, it was still well maintained and cleaned regularly by the staff. There are hand sanitizing stations literally everywhere and guests were encouraged to sanitize regularly. There were covered seating areas by the pools for eating or relaxing and a new sunbathing area with modern padded loungers. Although, the ship was at capacity, we never had problems finding a sun lounger or a place to sit. Pools and restaurants were not overly crowded even on sea days. Restaurants: For dinner, we typically ate at the Orion Restaurant. They offer a 5 course meal of various items with coffee and tea. Some of my favourite dishes were lobster tail (on captain’s dinner), beef tenderloin medallion, cold gazpacho, smoked salmon rose, seared tuna steak, nicoise salad. There were 2 buffet restaurants and 2 grill restaurants which were included in the cruise. The grill restaurants offered hamburgers, hot dogs, pizza, French fries, salad, and soft serve ice cream. The buffet restaurants were open for breakfast, lunch, afternoon tea, dinner, and late night. There was always an abundance of food to eat on the ship at any given time. I was impressed that there were so many healthy choices as well as gluten free items, and low sodium foods. Included with the cruise, there were dispensers in the buffet restaurants that always served coffee, tea, and ice water. At breakfast there was an assortment of real orange juice, pineapple juice and apple juice, and hot chocolate. Excursions: We did not buy any excursions since the ports were fairly easy and safe to get around on your own. The ship provided us with maps at each port with some advice on getting around on your own the night before each docking. In Cozumel, there is a shopping district just as you get off the boat. A taxi for 35 USD was offered to our group of 9 to take us to a beach resort. In Havana, the old city is right there as you exit the terminal. We opted to take a 1 hour guided horse carriage ride for 4 around Havana for 20 CUC . There is also a hop on/ hop off bus for 5 dollars that goes all around Havana. The total trip is 2-3 hours. We also walked around the city on our own. In Grand Cayman, there were set prices per person, for a taxi, which range from 4-5 USD one way to take you to 7 mile beach, which is a very popular destination for tourists. Customer Service: I can’t say enough about how amazing their customer service is. They really make you feel like royalty when you’re on board. 5 + stars all the way for customer service. The Captain was friendly and professional. He gave a Bridge tour to the children in the Kids Club, which they loved. With him as their role model, the rest of the staff was also very friendly, kind, and helpful. Entertainment: We found the entertainment to be first class broadway style musicals with singing and dancing. The singers and dancers were truly talented performers and we immensely enjoyed their show every night. Overall, I found this cruise to be a truly enjoyable, relaxing experience. I would definitely go again. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.9
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 3.9

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