14 Helpful Votes
Sail Date: January 2016
My very first cruise was on a Thomson ship over 18 years ago and I got the cruising bug. Over the years I've sailed on several P&O and Cunard ships and a Celebrity one last year. I was a bit dubious about using Thomson again ... Read More
My very first cruise was on a Thomson ship over 18 years ago and I got the cruising bug. Over the years I've sailed on several P&O and Cunard ships and a Celebrity one last year. I was a bit dubious about using Thomson again but I wanted to go back to Cuba so The Mayan Treasures and Cuban Revolution cruises seemed ideal. I wish I'd listened to my head in the first place. I can't fault the flight out to Jamaica on the Dreamliner, it was excellent. The Thomson Dream is such an old ship, it must be due for the knackers yard soon. There were lots of rusty places all over the ship, especially around the windows and portholes. When I booked (July 15) I asked that my booking be linked with a friend's and requested cabins on the same deck. When we arrived we found out that we were on different decks and at opposite ends of the ship. We knew there were spare cabins on one of the decks as a passenger had to move further up the corridor as she found a cockroach on her bed! The wood panelling in my cabin was dark making it feel gloomy, but the cabin was quite spacious with adequate wardrobe space. Thomson have the nerve to charge for the safety deposit box (£25 for two weeks) - no other cruise company I've been with has ever raised a charge. They also charged passengers to 'reserve' the best theatre seats in the show lounge. These are ordinary seats right in front of the sound box on the upper level the waiters have to walk past in front of them to serve other passengers. Thomson's pathetic attempts at money pinching are pathetic. The food in the Orion restaurant was bland, unseasoned and unimaginative. It looked like the food had sat on the plate for quite a while before being collected and served. They were understaffed and although the waiters did the best they could, mistakes with orders were common. Norovirus broke out on board and unfortunately my husband went down with it. It took over 13 hours before somebody came to see him. We were both confined to the cabin for 2 days and the food offered by room service was disgusting - boiled rice so dry it could be sliced, steamed chicken so overcooked you could sole your shoes with it and soggy veg. The cabin attendant did a runner when he found out we were confined, when he should have kept us supplied with tea, milk, sugar and water. Thomson made some changes to the food preparation in the buffet restaurant - a staff member at the entrance squirting the sanitizing gel on to passengers hands and food being plated up by staff etc. However in the Orion restaurant it was still left to the passengers to sanitize their own hands and believe me, a lot of them didn't. This is disgusting. Other cruise ships have staff around to ensure passengers hands are sanitized before entering any food area whether Norovirus has broken out or not. The destinations (apart from Cuba) were unexciting - all the stops with the exception of Havana, Cuba and George Town, Cayman Islands consisted of purpose built shopping malls with lots of Duty Free shops. The excursions we did do were good but pricey. Quite a lot of the excursions were aimed at the young and adventurous. The public rooms on board were nicely decorated and the staff/crew were wonderful. I had my reservations about cruising with Thomson again and after this experience, I doubt I will ever use them again. Sorry Read Less
11 Helpful Votes
Sail Date: January 2016
We booked only 2 weeks before our cruise, itinerary was not what it should have been, when asking about this the receptionist told us we had no right to complain that our contract we had with Thompson we would have to abide with this even ... Read More
We booked only 2 weeks before our cruise, itinerary was not what it should have been, when asking about this the receptionist told us we had no right to complain that our contract we had with Thompson we would have to abide with this even though we weren't told about these changes and that we had documentation with us. I asked this very rude women for any other options we may have,her answer was yes book your own flight home we were not happy also that we had been ill with noro virus for 4 days she said how did we know it was this virus, I said because the doctor had told us and confined us to our cabin, we had a letter shoved under the cabin door telling us it was going around the ship, she said she was told the ships swabs from other passengers had not come back so it could have not been this. Her attitude stinks and needs to learn some customer service training. Apart from this unprofessional receptionist who had short blonde hair we actually enjoyed it. the crew are fantastic and the food was excellent. The ship itself was in very good condition for its age and always kept very clean. We found also tha when we docked into different Islands its was very easy and quick to leave the ship. We found also the buffet restaurants very well run and had a great selection and varitey and the food was always hot. Excursions we found to be very expensive if you booked with Thompson so we used to use the independent guides when we left the ship and found we could pay less than half the price for the same excursion. I would sail on the same ship again because we feel it was value for money. Read Less
11 Helpful Votes
Sail Date: January 2016
We have just got back from a week on the Thomson Dream. Visited Jamaica, Honduras, Belize and Mexico. It is an older boat but it is very well maintained and spotlessly clean. Beautiful brass and wood décor gives a decadent feel, ... Read More
We have just got back from a week on the Thomson Dream. Visited Jamaica, Honduras, Belize and Mexico. It is an older boat but it is very well maintained and spotlessly clean. Beautiful brass and wood décor gives a decadent feel, though the general buffet areas were relaxed and casual. The staff throughout the ship were excellent and couldn't do enough for you. From the cabin steward to the Captain. There are the usual issues (not enough sunbeds etc. on sea days) but you just have to beat people at their own game. Although we mostly ate in the fine dining (Orion) restaurant, the couple of buffet visits and daily afternoon tea were great too! Queues were largely ok, especially as the fellow cruisers were mostly Brits - so we know how to queue. We didn't try the burger/pizza areas out on deck, but the food looked good. We heard good things of the other restaurants where a cover charge was implemented, but we didn't try those either. If you want the AI drinks package, book before you get on board as it's cheaper. We are non-drinkers, so having tea coffee water etc. free all day was great for us. Our friends took advantage of a wine package offer which worked well for them too. The Captains Gala dinner was ok - nice to see the team behind the scenes - and lovely to see people dressed up. Yes there was a bit of queueing, yes it was difficult for the waiting staff to feed hundreds of passengers at once but hey!! You're on holiday. Relax!! We had a norovirus outbreak which was swiftly handled by staff, a bit of a pain but no great issue. Despite having hand sanitizers ALL OVER THE SHIP - people still didn't use them, and plenty of folks didn't bother to wash their hands after they'd been to the toilet!! When will people learn!! The on-shore excursions were mostly good value, and very well organised. The entertainment was of a good standard, and we enjoyed the game show type events (very funny) well done to Ted/Tayler/Martin and the rest of the team. Getting to and from the ship (we had a week in Ocho Rios before had which was great) was very easy and very well organised. We had a slightly larger cabin with a bigger window, lower down in the ship which suited us perfectly. There are no balconies. As it is a slightly smaller boat than some, it did rock a little, but was fine even in quite bad weather. Bathrooms may seem a little dated, but were plenty large enough and had everything you could want. Plenty of storage in the cabin too, with tea and coffee facilities. My husband used the gym once - not the biggest or best facilities but again it was ok. We preferred to run ten laps of the prom deck (2.5 miles) before anyone else was up and about. My only slight grumbles were - Air Con/heating - although this worked fine in our cabin - some of the public areas / restaurants / show lounge were very cold!! Wifi - in this day and age it should be free. £8 for an hour is shocking. We got off the boat in port areas and had a drink in a bar for less, with free Wifi. Safe - whilst not a necessity as I don't believe the staff would risk their jobs by taking anything, we all like to pop our passports etc. in a safe. I think it is very rude charging £15 per week (£25 for two weeks) for an electronic safe. All in all though, very good value. Read Less
20 Helpful Votes
Sail Date: January 2016
Having read some previous reviews, our expectations were not too high. We chose the cruise because of the itinerary. Have to say, there was very little to find fault with. We had had a week in a hotel in Jamaica first, were picked up ... Read More
Having read some previous reviews, our expectations were not too high. We chose the cruise because of the itinerary. Have to say, there was very little to find fault with. We had had a week in a hotel in Jamaica first, were picked up from the hotel and taken to the ship at 11.30 a.m. We were shown to our cabin immediately, with our luggage being delivered a short time afterwards. We have cruised with all the major lines and found the cabin bigger than many we have had. Yes, the bath is rather small and some of the fittings a bit tired but all was very clean. There was hand wash and shower gel provided in units on the wall. We loved the décor of the ship, polished brass, beautiful crystal lights, wood panels etc. It would have been nice to see some flower arrangements around and didn't think much of the art work but a minor point. Even on sea days, we always found somewhere to sit. Yes, some of the deck chairs were stained but we saw them being scrubbed down on more than one occasion. The food was excellent in the buffet and Orion Restaurant. We didn't feel it necessary to pay the extra for the speciality restaurants or on the main menu. There was enough choice without. Perhaps more veg could have been served and different styles of potato. We enjoyed all the entertainment, good choice all round the bars. Coffee was excellent in the Coffee Port, worth paying for if you like strong coffee. We went to 3 excellent talks by John Kelly, retired Governor of the Turks & Caicos. Unfortunately, the weather was a bit mixed, never been so wet as we were in Havana and we were not able to get into Grand Cayman because it was too windy for the tender. However, the day we had instead in Falmouth Jamaica was terrific. Interesting town, we felt very safe wandering round so it worked out well. We were on open seating, shared a table each night, each time with interesting people. The only problem that we had was with the lifts. You usually had to wait ages, a couple of days one or other would be out of service. We did try to walk up and down as much as possible, but you don't always want to. Where Thomson really scores over all the It other companies we have been with is that they let you stay on the ship until it is time to leave for the airport - in our case 2.45 p.m. Most take you to the airport at 9 a.m so you end up sitting for hours with nothing to do. Our luggage was picked up from outside our cabin and the next time we saw it was at Manchester Airport. Booking it all as part of a package, travel, hotel, cruise, transfers etc. make it one of the easiest and least stressful of all the trips we have done. Travelled in Premium Club on the Dreamliner - terrific. Virtually no jetlag, maybe due to the enhanced air system. Will certainly do another Thomson cruise. Read Less
35 Helpful Votes
Sail Date: January 2016
We are relatively experienced cruisers. This is our 2nd Thomson cruise. Passengers are mostly from the UK. The on board currency is Sterling, which may be an advantage over $US. You should expect that the ... Read More
We are relatively experienced cruisers. This is our 2nd Thomson cruise. Passengers are mostly from the UK. The on board currency is Sterling, which may be an advantage over $US. You should expect that the food/entertainment/activities will be targeted towards the UK majority. Getting There: Flight from Toronto to Jamaica (Montego Bay) was delayed due to deicing but only about a 1/2 hour late arriving. We find the immigration process at Jamaica a little confusing, pay attention and fill out the airline provided forms. Be sure to have your own pen! Bit of a problem finding the bus, could have used a Thomson rep at the airport. Short bus ride to the ship, boarding process was reasonable, drinks were provided, lots of Thomson reps here. The Boat: The Dream is an older boat, do not expect the "TV commercial" cruise ship. The ship however is quite decent, obvious effort to keep it clean. Staff are friendly and helpful. Our cabin steward Ardy was excellent. The Food: Food is quite good with a good variety, although not quite as good as last year (no coffee cream (Lido), no Stilton cheese). We certainly enjoyed the food. Usually had breakfast and lunch at the Lido, afternoon tea at Sirens, evening meal at the Orion. Lido omelette station was really good. Lido and Sirens are casual open seating. Orion is the formal dining room. Plenty of seating in Orion however upon entering you are asked if you "will share a table". First cruise line we have encountered this on IT's TERRIFIC a highlight of the trip. We met many interesting people and enjoyed our dinner and conversations. The only complaint is that on one evening we were not asked and ended up sitting on our own, others also noticed this. Thomson, this is one of your best features. If you were on this cruise we are Bill and Brenda. Entertainment: Excellent, we attended most of the shows. The song and dance team (10) were fantastic, the comedian(Carl Schofield), we are still laughing. Some very interesting Caribbean related lectures were given by John Kelly a former Turks and Caicos Islands governor. We rate Thomson entertainment the best of any cruise line. Ports: Montego Bay - Due to arrival and departure times there is really no time to explore. Cozumel, Mexico - Just walked around the town/sea front. Quite interesting and colourful. Havana, Cuba - Very interesting. We hired a 1949 Chev convertible for a tour around Havana. Unfortunately the weather did not co-operate but it was still a memorable and interesting ride. Our guide, Ernest and the rest of the Cubans we met were very friendly. The next day we went on an organized bus tour "Havana Highlights" which included a walking segment. Also went to the "Tropicana" cabaret show at night which was very colourful, the contortionist was amazing. If you go, the bottle of run, or whats left, is yours to take. Some of our fellow passengers complained about visibility, the show was inside due to rain. We did not exchange any money for Cuban Pesos, just used the $US that we brought. Falmouth Jamaica - Replacement for Grand Cayman due to sea conditions. We just walked around the town. Quite interesting. Leaving: Well organized 'till it came to finding the correct bus for the airport. Problems: The usual cruise ship problems are present - folks reserving deck chairs etc. Does not seem to be an easy answer. We had a bit of a problem finding deck chairs on the at sea days, although we are not sun worshipers. There is 15 pound charge for use of the safe, this should be free. Should be more activities geared to a younger crowd i.e dance lessons. Conclusion: Excellent value. We really enjoyed this cruise. Highlights were the excellent entertainment, the itinerary which is somewhat different form American based cruise lines. Last but not least, the very interesting and friendly folks that we had the pleasure of dining with in the Orion. Read Less
6 Helpful Votes
Sail Date: January 2016
Arrived at Montego Bay in the afternoon of the 5th January this year. We are poor walkers so had booked assistance at all airports and docks. We were looked after very well and were whisked away to coach in wheelchairs. Service was great ... Read More
Arrived at Montego Bay in the afternoon of the 5th January this year. We are poor walkers so had booked assistance at all airports and docks. We were looked after very well and were whisked away to coach in wheelchairs. Service was great all airport staff very welcoming and friendly. Arriving outside the ship details and photos were swiftly sorted. We were not greeted as is usual as we entered the ship and were left to our own devices. We have cruised many times but I saw many new passengers confused by lack of help. We found our inside cabin on 5th deck, it was near a lift which was good the cabin was very clean and surprisingly roomy, but the room was very cold and we couldn't seem to turn the air con down. We then went to the Lido buffet which was excellent many choices and lots of gluten free food but not dairy free. We dined in the Lido mornings and lunch times .Food was always hot and plentiful .The staff were very polite and friendly. On our 2nd evening we went to the Orion dining and it was Captains night so we had an 8 30pm invitation for dinner. We were 15 mins late. The Head Waiter was cross and said he didn't know if he could accommodate us which we later found he had told other people this. After asking to share a table with fellow guests he asked us to find our own table ,which we did but it was very embarrassing The Orion Restaurant is freedom dining from 6 30 till 9 30pm Every evening we dined there but had to practically beg to share a table. The Head waiter has no idea how to run a large restaurant .Every single time he said we couldnt share a table .We insisted and he grudgingly found us one .But it was horrendous his attitude to us was awful. The way he organised the diners seating didn't make any sense .For instance 2 people would ask for a small table, He didn't have any at that time so he would sit them on a large table and not allow any one to sit with them There for wasting places When other people wanted to share a table he said we couldn't as there weren't any large tables to share .Surely this is where most cruisers meet their fellow passengers. I do not complain as a rule but the Head Waiter spoiled many evenings for us and many others by his lack of competence and rudeness. I do hope this man is brought to task for this . I must say the food was excellent and the normal waiters very good ,helpful and friendly. Apart from this complaint, everything on this ship was wonderful, tours excellent shows very professional, We will cruise with Thomson again but not the dream as The Head waiter spoiled our evening dining .We have never experienced this attitude before and hopefully never again. Read Less
5 Helpful Votes
Sail Date: January 2016
We encountered the most surly reception staff ever and public areas air conditioning that could cause frostbite. There was dust on ledges in the Orion dining room and we found the menus basic and unexciting. Lots of lobster tail meals at ... Read More
We encountered the most surly reception staff ever and public areas air conditioning that could cause frostbite. There was dust on ledges in the Orion dining room and we found the menus basic and unexciting. Lots of lobster tail meals at the formal dinner were returned because they were dry and overcooked and my husband's mixed grill the following evening came with gravy over the egg. We were shocked to see that lamb chops or steak carried a £9.99 subsidy, something that would be regular items on the menu on other cruise ships. Although my allergy was catered for at no time was i provided with a menu to pre choose my meal as stated by the maitre d every evening using the same spiel verbatim. Service was generally good however an Eastern European head waiter was racist as he told us to "follow the monkey boy" referring to an Asian waiter. Totally unacceptable. The sunbeds on deck were stained and filthy and one waiter actually kicked the fruit he dropped from a drink under the sunbed. Cabin was basic with a TV that lost its signal and a bathroom that was extremely tired looking with scratched washbasin and ill fitting shower curtain that had mould along the top of it. We didn't see any shows or stay to enjoy a drink due to retiring to our cabin after dinner to warm up because the air conditioning was so cold. Many guests including myself were coughing continuously because of it. Shore excursions were great however members of the admin having a day out in the rain forest were very noisy and consequently scared away some of the creatures we had paid to see. Disembarkation was excellent. Thankfully this was not our fist cruise or it would have also been the last. We have previously cruised on The Celebration and can't believe how different two Thomson ships can be. Read Less
Sail Date: January 2016
Travel to Embarkation Port Negative -No reception at gangway (no staff greeting, no direction, no signage) -Took away Canadian passports without explanation (very strange) but did not take British passports -Driver did not ... Read More
Travel to Embarkation Port Negative -No reception at gangway (no staff greeting, no direction, no signage) -Took away Canadian passports without explanation (very strange) but did not take British passports -Driver did not provide some customers with small immigration form and had to wait to get this and complete them (disorganized) Positive -Offered water in cruise port -Luggage tags provided and luggage taken to cabins Reception Department Negative -Took away all Canadian passports without explanation. When asked to speak with a manager the reception staff refused. Reception Manager Ben Burwell refused to meet with customers and discriminated against Canadian travelers by stating "we never have had an issue with European and British passengers as if to say that North Americans are the one with the issue. The Captain of the Ship authorized the return of the passports, so happy he was able to get the reception staff to do something about this. -Reception staff could use some retraining as could the Manager -Thomson staff could use retraining on anti-discrimination Positive Did not have a positive experience with reception department Cabins Negative - 2.5 star rating -very old furnishings - Thomson does not provide shampoo, conditioner, or toiletries (gift shop offers this at a very high price (10 pounds or over 20 bucks Canadian for each item) -only one towel animal (yet wanted to sell a towel animal book) Positives Bathtub in bathroom Activities Positive Entertainment staff member Ted was excellent Crew members Negative -Some events did not run even though they were listed in the Cruise news itinerary (i.e. Dance parties did not run) and did not provide explanation as to why did not run -Trivia events only ran for 20 mins -Shows were not good quality (i.e. Michael Jackson Show was conducted by an entire White staff?!) -Activities referenced only British trivia and did not consider any other nationalities - discriminatory -Gym equipment- many out of order Service Negative -Witnessed an elderly man who had an accident on the Lido Deck, no staff members offered to assist this man only passengers helped him Positive -Bar Staff friendly and hard working -Housekeeping- excellent Dining Negative -Menu for dining room was not appealing -Drink package had a great deal of limitation (only bottom shelf offerings) Positive -Lido deck buffet was good Shore Excursions Negative -Extremely expensive (took some excursions that were not with Thomson at half the price) Overall Experience -Would not return to Thomson, felt they discriminated against North Americans and only caters to Brits -Extremely poor customer service and doesn't offer any staff contacts to resolve issues with -Ship was very old (built in 80s) and in need of a makeover Read Less
2 Helpful Votes
Sail Date: January 2016
Travel to Embarkation Port Negative -No reception at gangway (no staff greeting, no direction, no signage) -Took away Canadian passports without explanation (very strange) but did not take British passports -Driver did not ... Read More
Travel to Embarkation Port Negative -No reception at gangway (no staff greeting, no direction, no signage) -Took away Canadian passports without explanation (very strange) but did not take British passports -Driver did not provide some customers with small immigration form and had to wait to get this and complete them (disorganized) Positive -Offered water in cruise port -Luggage tags provided and luggage taken to cabins Reception Department Negative -Took away all Canadian passports without explanation. When asked to speak with a manager the reception staff refused. Reception Manager Ben Burwell refused to meet with customers and discriminated against Canadian travelers by stating "we never have had an issue with European and British passengers as if to say that North Americans are the one with the issue. The Captain of the Ship authorized the return of the passports, so happy he was able to get the reception staff to do something about this. -Reception staff could use some retraining as could the Manager -Thomson staff could use retraining on anti-discrimination Positive Did not have a positive experience with reception department Cabins Negative - 2.5 star rating -very old furnishings - Thomson does not provide shampoo, conditioner, or toiletries (gift shop offers this at a very high price (10 pounds or over 20 bucks Canadian for each item) -only one towel animal (yet wanted to sell a towel animal book) Positives Bathtub in bathroom Activities Positive Entertainment staff member Ted was excellent Crew members Negative -Some events did not run even though they were listed in the Cruise news itinerary (i.e. Dance parties did not run) and did not provide explanation as to why did not run -Trivia events only ran for 20 mins -Shows were not good quality (i.e. Michael Jackson Show was conducted by an entire White staff?!) -Activities referenced only British trivia and did not consider any other nationalities - discriminatory -Gym equipment- many out of order Service Negative -Witnessed an elderly man who had an accident on the Lido Deck, no staff members offered to assist this man only passengers helped him Positive -Bar Staff friendly and hard working -Housekeeping- excellent Dining Negative -Menu for dining room was not appealing -Drink package had a great deal of limitation (only bottom shelf offerings) Positive -Lido deck buffet was good Shore Excursions Negative -Extremely expensive (took some excursions that were not with Thomson at half the price) Overall Experience -Would not return to Thomson, felt they discriminated against North Americans and only caters to Brits -Extremely poor customer service and doesn't offer any staff contacts to resolve issues with -Ship was very old (built in 80s) and in need of a makeover Read Less
3 Helpful Votes
Sail Date: January 2016
The ship is a little tired. However, the Cabin was bigger than RCI and P and O the other companies I have cruised with. The arrival is efficient cases checked in at Birmingham and arrived at Cabin within 30 minutes of boarding the ship. On ... Read More
The ship is a little tired. However, the Cabin was bigger than RCI and P and O the other companies I have cruised with. The arrival is efficient cases checked in at Birmingham and arrived at Cabin within 30 minutes of boarding the ship. On the return cases collected from outside cabin and sent to luggage carousel in Birmingham. There is a shortage of seats in the public areas so you need to have dinner in the buffet and get one early to get a seat. The shows are excellent but support poles in the theatre mean an obstructed view for most. The hassle of bar staff is worse than any port you will ever go to. I entered the theatre and within 3mins 45 seconds 4 different waiters asked if I wanted a drink from the bar, on another nigyht the time was 4mins and 35 seconds if you move seats they are all back asking again, if I accepted every offer I would be drunk and bankrupt. I heard from someone who did a cruise the week before that some guests were causing problems by being drunk every night not a great surprise. The waiters are rude when you say no and will start to ask every member of your group separately. Something you discipline your children for. Bar staff apart the waiters in the restaurant are very polite and good though meals take a long time every meal was served hot something you cant say about RCI where 60% of meals I sent back for being cold. The safe priced at £25 was a little steep especially as others offer it for free and an extra £9.95 for a steak in the restaurant is a liitle steep again compared to other cruise lines. Sunbeds around the pool are difficult to get so you have to get up early to get one, notices state that they will remove towels after 45 minutes but this just is not done I observed towels on beds all day only being removed by a guest late afternoon when they decided they were not going to use them. Another annoying point on Sea Days they kick you out from the pool and sunbeds at 4.30pm and the staff are not polite about this I asked to speak to someone senior and this was refused, although the cruise news states it is open until 8.00 pm when questioned we were told it was for a private party on each occasion surely these could be held somewhere else or at least the Cruise News Paper could show the correct times. Tours are variable when booked on board and the descriptions do not match the tour in many cases. The Port information is variably for example the starting port Montego Bay in Jamaica gives Spanish phrases. However, I visit Jamaica regularly and the language is English or patois. A last point is that the flights are with Thomson there plane ran out of Water after 7 hours toilets would not flush and no tea or coffee this on a 10 hour flight is awful and I certainly would not refer to it as a Dreamliner, perhaps a dream you were on a different plane liner. Read Less
6 Helpful Votes
Sail Date: January 2016
The ship is a little tired. However, the Cabin was bigger than RCI and P and O the other companies I have cruised with. The arrival is efficient cases checked in at Birmingham and arrived at Cabin within 30 minutes of boarding the ship. On ... Read More
The ship is a little tired. However, the Cabin was bigger than RCI and P and O the other companies I have cruised with. The arrival is efficient cases checked in at Birmingham and arrived at Cabin within 30 minutes of boarding the ship. On the return cases collected from outside cabin and sent to luggage carousel in Birmingham. There is a shortage of seats in the public areas so you need to have dinner in the buffet and get one early to get a seat. The shows are excellent but support poles in the theatre mean an obstructed view for most. The hassle of bar staff is worse than any port you will ever go to. I entered the theatre and within 3mins 45 seconds 4 different waiters asked if I wanted a drink from the bar, on another nigyht the time was 4mins and 35 seconds if you move seats they are all back asking again, if I accepted every offer I would be drunk and bankrupt. I heard from someone who did a cruise the week before that some guests were causing problems by being drunk every night not a great surprise. The waiters are rude when you say no and will start to ask every member of your group separately. Something you discipline your children for. Bar staff apart the waiters in the restaurant are very polite and good though meals take a long time every meal was served hot something you cant say about RCI where 60% of meals I sent back for being cold. The safe priced at £25 was a little steep especially as others offer it for free and an extra £9.95 for a steak in the restaurant is a liitle steep again compared to other cruise lines. Sunbeds around the pool are difficult to get so you have to get up early to get one, notices state that they will remove towels after 45 minutes but this just is not done I observed towels on beds all day only being removed by a guest late afternoon when they decided they were not going to use them. Another annoying point on Sea Days they kick you out from the pool and sunbeds at 4.30pm and the staff are not polite about this I asked to speak to someone senior and this was refused, although the cruise news states it is open until 8.00 pm when questioned we were told it was for a private party on each occasion surely these could be held somewhere else or at least the Cruise News Paper could show the correct times. Tours are variable when booked on board and the descriptions do not match the tour in many cases. The Port information is variably for example the starting port Montego Bay in Jamaica gives Spanish phrases. However, I visit Jamaica regularly and the language is English or patois. A last point is that the flights are with Thomson there plane ran out of Water after 7 hours toilets would not flush and no tea or coffee this on a 10 hour flight is awful and I certainly would not refer to it as a Dreamliner, perhaps a dream you were on a different plane liner. Read Less
2 Helpful Votes
Sail Date: December 2015
It was fly/cruise holiday flying from Gatwick to Montego Bay, Jamaica. It did not go to plan to start with. When check-in at Gatwick we noticed that the allocated cabin was not cabin we chose. We protested but the staff at the airport did ... Read More
It was fly/cruise holiday flying from Gatwick to Montego Bay, Jamaica. It did not go to plan to start with. When check-in at Gatwick we noticed that the allocated cabin was not cabin we chose. We protested but the staff at the airport did not know anything and decided that our luggage will be delivered to the reception on the ship rather than to "our" cabin. It was not until we arrived in Montego Bay that we were given letter where it was explained to us that there was and administrative error and for that reason we were allocated a different cabin. We were given compensation in the form of a credit to our account but because our luggage was not labeled by the cabin number it took very long time before it was finally delivered. The cabin was one floor below the one we wanted but I cannot complain about that given the compensation. The main complain is that the letter of explanation was not sent to use before travelling to Gatwick or at least at Gatwick. We enjoyed the ship and the cruise. Evening Entertainment was surprisingly good and varied. There could be more activities/talks during the day when on the sea. Food was also very good in the main restaurant and also in other, self service restaurants. Table water was always served with the meal and coffee was available at the meal end. Other drinks were not significantly more expensive than pub prices in the UK but drinks package was expensive and not worth it for most average drinkers. Staff was very attentive. We subscribed to quite a few excursions, the highlight was Stingray City & Barrier Reef Two Stop Snorkel on Grand Cayman followed by Eco Cruise On Gatun Lake & Locks from Colon. Panama. Port in Havana is right by the centre of old Havana and so there is no need to take an organised excursion. There is T1 HabanaBusTour hop-on hop-off bus at 10CUC a day which stops right outside the terminal. We did the whole circular tour as it looked that it would be difficult to get on the bus again somewhere else as it was full all the time. Read Less
1 Helpful Vote
Sail Date: April 2015
What a dissapointment. My husband and I have been on many cruises, with lots of different cruise lines. Expected this cruise to be high up on the list. Mr Thompson you set mediocre standards and fail to attain them. A glorified rust ... Read More
What a dissapointment. My husband and I have been on many cruises, with lots of different cruise lines. Expected this cruise to be high up on the list. Mr Thompson you set mediocre standards and fail to attain them. A glorified rust bucket, you even had to pay for the water on fully inclusive package ! The food served in the Orion Restaurant was bland and sometimes cold, the showers were dangerously hot and the toilets which were not plentiful were often blocked. The lifts were extremely slow, the air con in our room didn't work, and embarkation was at a snails pace, a lot of passengers were getting irate as they were hot and thirsty, but no welcoming glass of water available. There was only a handful of positive views on this cruise, the first being the fantastic crew, without these lovely people the ship would sink ! This ship apparently had a refurb last November, but honestly, I think it had a slight lick of paint and lots of silicone. The whole ship is in a bad state of repair, loose decking, loose toilets, shabby carpets and curtains. On the drinks package I could have got a pint glass of spirits at no cost, but yet, had to pay for a bottle of water. Not logical! As soon as you get on the boat they want your money. The one day it rained, the tried to sell flimsy bin liner type ponchos for £3.50! Cheek. Read Less
Sail Date: April 2015
Thomson Dreamliner is a fantastic plane. Lots of leg room and free food and drink during the flight. But, what started well, ended badly. The Jamaican airport was hot, humid, crowded and queued. No where to sit, no air conditioning, no ... Read More
Thomson Dreamliner is a fantastic plane. Lots of leg room and free food and drink during the flight. But, what started well, ended badly. The Jamaican airport was hot, humid, crowded and queued. No where to sit, no air conditioning, no water and no where to rest in a confined corridor containing hundreds of people. Tempers flared after hours waiting to get to embarkation and some felt faint. A musical group from the island greeted us at the ship but the singer was out of tune and the musicians seemed fed up of playing it took that long for everyone to board. The buffets were always full of food and refreshments and the restaurant was great for an evening meal. However, the food was mostly overcooked, warm at best when eating and not very tasty in all the eateries. I did not like the fact you helped yourself to buffet with tongs. It would have been more hygienic to have been given the food by buffet staff. Despite the fact the ship had antibacterial dispensers throughout, many passengers ignored them. I had a bad tummy in the middle of the first week and was told by a passenger that the ship had had Noro virus aboard the week before resulting in the closure of the Jacuzzis. I was also by other passengers that many people were being treated for a bad cough, an outbreak which had been on board since December with antibiotic drips having to be issued for pneumonia and also that 5 people had died on board during this time. Myself and my husband both went home with a bad cough at the end of the cruise. One woman was badly burnt by a soot gob that had been blown from the ship's funnel. Many passengers had broken their arms whilst on board. Health and safety was an issue as I saw a crew member carrying two stacks of cups on his tray down a spiral staircase. Smoking was allowed on the decks which was very quickly extended to inside the ship and door areas by smokers who ignored the rules. It was hard to get away from cigarette smoke on the deck areas. We found it very difficult to get a sun lounger before 10am and these were hogged by selfish passengers all day despite the fact that they were not using them for hours. The ship had an overcrowded feel during the sea days and the days were quite strained. The behavior of some of the passengers was terrible despite their mature years. Tempers flared and a fight broke out over the use of a lift which carried on in the sun deck. There was a lot of foul language used by some of the down to earth types which did offend other passengers with their rudeness at times. Some of the deck flooring was bubbled and torn. The first port was La Romana. I wish I had stayed aboard the ship. We were transported by shuttle to the nearby town and was immediately bombarded by very persistent venders that were very intimidating. We all immediately got right back on the bus and returned to the ship. This port did not match the description at all. My favourite ports were St Maartin and Antigua. Shops were wonderful and there were many nice places to go. The Virgin Islands were a little boring as we had not been able to book a tour but on returning to the ship many passengers were disappointed with their trips here. One had gone to see whales and was told by locals that whales are a rare sight in April as they don’t arrive until June when the season for them starts. We did see some flying fish and dolphins on the sea days. Gibraltar is a nice place but there was very little time to visit more than one venue as the ship departs at 2pm and we had to be back on board by 1:30. We were talked out of using the cable car by the port taxi drivers who said that we would not have time to use it. The port inspector confirmed this when asked to back up the statements but on speaking to the tourist visitor centre they said we would have had plenty of time to use it. So I think we were conned into using them at a cost. To sum up, I personally quite enjoyed my time on this cruise but I know that quite a few other passengers were very disappointed and if rumors were correct some did not return at all. Read Less
1 Helpful Vote
Sail Date: April 2015
The Good Flight on the new Dreamliner was perfect! Free food and drink and lots of leg room. Great facilities meant the 9 hour flight passed quickly and with comfort. The ship was very clean throughout and the crew went out of their ... Read More
The Good Flight on the new Dreamliner was perfect! Free food and drink and lots of leg room. Great facilities meant the 9 hour flight passed quickly and with comfort. The ship was very clean throughout and the crew went out of their way to make everything near perfect and to make you feel welcome. The staff always smiled asking if everything was OK and if something was amiss they fixed it. They all worked very hard to keep everything organised and tidy. The officers were polite and the activities and entertainment staff performances were excellent. Passengers were well cared for at all times. Ourselves and most people we spoke to were very impressed with the efforts of the crew. We tipped in recognition of this despite tips already being included in the package. There was a good selection of foods available. The restaurants were well organised and clean. The waiting staff attentive. There were plenty of sanitising units scattered about the ship for people to use to avoid contamination. The Bad At the airport in Jamaica hundreds of people waited for ages for immigration paperwork to be completed in long queues without any air conditioning inside a narrow corridor which meant some passengers were near passing out. The ship was overcrowded. There were no sun loungers available after 10 am. Passengers scuffled for lifts, seats in the bars/theatre and many tempers flared as a result. Health and Safety on board ship was a concern. Slippery surfaces on the gangways, pool areas, showers, decks and bar areas. We saw many passengers with broken arms. One woman had been burned by a gob of soot that had landed on her sun lounger from the ship's funnel. I suffered a bad tummy in the middle of the first week despite the fact I had not eaten anything off the ship. Smoking was allowed on some of the deck areas which some passengers flouted even smoking inside the ship when no one was looking, risking the health and safety of other passengers as the smoke was hard to avoid even outside. I saw dimps discarded inappropriately, a fire hazard. Many passengers ignored the sanitising units therefore I feel it would have been wiser for all food to be dispensed by staff members instead of the tongues placed for public use at the buffet areas. Bar staff carried trays stacked high with crockery above their heads and even climbed down the spiral staircases from the top deck with stacked trays risking the safety of passengers below. Ice creams for purchase were taken out of the freezers and conveyed about the ship for sale in inadequate containers which failed to keep them cool enough. I returned an ice cream that had gone bad and was told I could only replace it for one the same, I was not offered my money back. Shower heads were old and warn, a breeding ground for bugs and towels, sheets and pillows were stained. The beds were hard and uncomfortable. The toilet flushing system on the ship failed regularly. There was often a bad smell in the cabin corridor areas. The cooked food was never hot only warm at best, overcooked and tasteless and this was the case even in the service restaurant. There were many passengers suffering from a bad cough, some being treated for pneumonia with antibiotic drips. We heard from various passengers that up to 5 people had died during the trip and one passenger had to be taken to hospital. We also came down with a very bad cough towards the end of the trip ourselves. To Sum Up Overall we enjoyed the cruise but not to the extent that I would book to sail on Thomson cruises again. I could not help but feel a cramped holiday camp style atmosphere about this cruise as some health and safety aspects were seriously lacking. Read Less
5 Helpful Votes
Sail Date: April 2015
Great cruise ,the highlight was the organised trip with thomsons to club tropicana in the vintage cars. Havana was brilliant , the atmosphere, people friendly, the random little jazz bands in bars and delightful cuban kids dancing. We ... Read More
Great cruise ,the highlight was the organised trip with thomsons to club tropicana in the vintage cars. Havana was brilliant , the atmosphere, people friendly, the random little jazz bands in bars and delightful cuban kids dancing. We enjoyed all the shows and the team were very talented. We even enjoyed the staff show especially Geoffrey what a star!! Read Less
Sail Date: April 2015
I read some bad reviews about this cruise after I had already booked and was nervous about actually going on this vacation. There were 9 of us travelling together ages 5 to 63 years old and I really wanted everyone to have a good time. I ... Read More
I read some bad reviews about this cruise after I had already booked and was nervous about actually going on this vacation. There were 9 of us travelling together ages 5 to 63 years old and I really wanted everyone to have a good time. I was pleasantly surprised that I experienced none of the problems that some of the past guests had with plumbing, flooding etc. We travelled on the Cuban Fusion April 2015 Cruise. Transfers: Upon arrival in Montego Bay airport on a Tuesday noonhour, we found our way to customs easily, which took about 30 minutes to get through due to long line ups and very few officers. Luggage retrieval was easy at the airport. After leaving the baggage claim area, there were easily identifiable travel representatives who directed us to our air conditioned transfer bus, which was already waiting for us to board. There were several buses, so as soon as one filled up, they would send it off to the ship. The port is about 10-15 minutes’ drive away from the airport. The airport is not too large and easy to get around. Embarking and Disembarking: The cruise terminal is very small at Montego Bay and easy to get around. The Thomson Dream was the only ship there, so there was no confusion as to where to go. Upon arrival at the terminal, a Thomson representative boarded the bus and instructed us on exactly what to do to embark. There were plenty of representatives inside the terminal and therefore hardly any wait time to get checked in and on the ship. Everything was very organized and envelopes were already prepared upon our arrival with our ship cards and luggage tags. By the time we found our way to our rooms, which was about 10- 15 minutes after arrival at the port, our luggage was already there. I have no idea how that's even possible! Disembarking was just as smooth and easy. When we left the boat, our bags were already waiting for us in the terminal and there were Thomson representatives directing us where to go. Rooms: We found the room to be extremely clean, modern, and quite spacious for a standard inside cabin. It fit my husband, son and I comfortably. The 2 bottom beds pushed together to make a king size bed and there was a top bunk bed for my 5 year old son. We all ended up sleeping in the kingsize bed, but my son loved climbing up the ladder and jumping off onto the bed below. Our room steward (Idris) was always helpful and cleaned the room at least twice a day. He really paid attention to our schedule and slipped in and out, unnoticed whenever we were away from our room. We always returned to a nice, clean room with chocolates on our pillows at night. There were no shampoo, conditioner, or lotions provided in the rooms. Just body soap, liquid hand soap and a sewing kit. There was a kettle for complimentary coffee and tea with creamers and sugar in the room. There is water and snacks on the table, but these are part of the mini-bar. There was only one occasion when the toilet did not flush, but someone came to our room almost immediately and fixed the problem. We never had problems after that. The shower is small, but water pressure is strong and there is plenty of hot water. The pillows were plush and the room and beach towels were large and new. The bedding is a white covered duvet, which is so much cleaner that those awful comforters that never get cleaned in most typical cruise ships and hotels. Being a total germophobe, I found such comfort in knowing that my room was clean and sanitary. Common Areas: The restaurants, pool deck, and some lounges were tastefully decorated with beautiful views of the ocean. The hallways, foyers, the medusa lounge, Casino and Siren’s Buffet Restaurant appeared outdated from the 1980s with lots of brass and maroon and forest green colours. While the décor was outdated, it was still well maintained and cleaned regularly by the staff. There are hand sanitizing stations literally everywhere and guests were encouraged to sanitize regularly. There were covered seating areas by the pools for eating or relaxing and a new sunbathing area with modern padded loungers. Although, the ship was at capacity, we never had problems finding a sun lounger or a place to sit. Pools and restaurants were not overly crowded even on sea days. Restaurants: For dinner, we typically ate at the Orion Restaurant. They offer a 5 course meal of various items with coffee and tea. Some of my favourite dishes were lobster tail (on captain’s dinner), beef tenderloin medallion, cold gazpacho, smoked salmon rose, seared tuna steak, nicoise salad. There were 2 buffet restaurants and 2 grill restaurants which were included in the cruise. The grill restaurants offered hamburgers, hot dogs, pizza, French fries, salad, and soft serve ice cream. The buffet restaurants were open for breakfast, lunch, afternoon tea, dinner, and late night. There was always an abundance of food to eat on the ship at any given time. I was impressed that there were so many healthy choices as well as gluten free items, and low sodium foods. Included with the cruise, there were dispensers in the buffet restaurants that always served coffee, tea, and ice water. At breakfast there was an assortment of real orange juice, pineapple juice and apple juice, and hot chocolate. Excursions: We did not buy any excursions since the ports were fairly easy and safe to get around on your own. The ship provided us with maps at each port with some advice on getting around on your own the night before each docking. In Cozumel, there is a shopping district just as you get off the boat. A taxi for 35 USD was offered to our group of 9 to take us to a beach resort. In Havana, the old city is right there as you exit the terminal. We opted to take a 1 hour guided horse carriage ride for 4 around Havana for 20 CUC . There is also a hop on/ hop off bus for 5 dollars that goes all around Havana. The total trip is 2-3 hours. We also walked around the city on our own. In Grand Cayman, there were set prices per person, for a taxi, which range from 4-5 USD one way to take you to 7 mile beach, which is a very popular destination for tourists. Customer Service: I can’t say enough about how amazing their customer service is. They really make you feel like royalty when you’re on board. 5 + stars all the way for customer service. The Captain was friendly and professional. He gave a Bridge tour to the children in the Kids Club, which they loved. With him as their role model, the rest of the staff was also very friendly, kind, and helpful. Entertainment: We found the entertainment to be first class broadway style musicals with singing and dancing. The singers and dancers were truly talented performers and we immensely enjoyed their show every night. Overall, I found this cruise to be a truly enjoyable, relaxing experience. I would definitely go again. Read Less
Sail Date: April 2015
Our premium cabin flight on the 787 Dreamliner was very comfortable, but, looking at the standard comforts of the economy cabin, I wonder what we paid nearly £400 each extra for. It was our second time on the Dream, having sailed from ... Read More
Our premium cabin flight on the 787 Dreamliner was very comfortable, but, looking at the standard comforts of the economy cabin, I wonder what we paid nearly £400 each extra for. It was our second time on the Dream, having sailed from Barbados two years ago, and we had the same cabin (9010) We found the Jamaican customs/immigration very officious, and our luggage took ages to reach the cabin (unlike Barbados, where it was there before we were) so we were in UK clothes for a couple of uncomfortable hours. After eventually unpacking, changing, and the obligatory lifeboat drill, we settled into the the relaxed atmosphere of the Dream with a few drinks and a lovely dinner in the Orion. Thereafter, it was all enjoyment and relaxation. The new Sun Lounge, converted from the old, rarely-used sports deck is a big improvement, as are the bars on all sun decks, so you no longer have to negotiate 2 or 3 decks with drinks. The food was good - we ate in the waiter-service Orion every night, but had breakfast and lunch in the Sirens buffet. Service throughout the ship is exemplary. The Broadway shows are West End standard, and there are several other music venues throughout the ship. Our itinerary included Cozumel, Havana and Grand Cayman, where we did half-day trips on each. Havana is fascinating, and I would like to spend longer there. It was over far too soon, and we disembarked for a week in Jamaica. Read Less
Sail Date: April 2015
This is our third time on a Thomson cruise and I find it hard to believe people don't like them The ship is small and personal and the crew are amazing,always polite,smiling and friendly The food was top class and service very ... Read More
This is our third time on a Thomson cruise and I find it hard to believe people don't like them The ship is small and personal and the crew are amazing,always polite,smiling and friendly The food was top class and service very fast. The ship was clean and our cabin was spacious and comfortable. I cannot find any fault and will certainly cruise with Thomson again in the future Read Less
Sail Date: April 2015
This is the 4th time I have travelled on the Thomson Dream around the Caribbean and thoroughly enjoyed it. The flight to Montego Bay on the Dreamliner was a pleasant experience. The only issue was the waiting around for immigration at ... Read More
This is the 4th time I have travelled on the Thomson Dream around the Caribbean and thoroughly enjoyed it. The flight to Montego Bay on the Dreamliner was a pleasant experience. The only issue was the waiting around for immigration at Montego Bay airport, but it was not a really big deal.I am a single traveller and booked the only single cabin on deck 7, which is aft. I only had to step out of my cabin to walk out onto one of the lower aft sun/viewing decks. The cabin was a very good size for one person, and was kept spotlessly clean. One of the main reasons for choosing this itinerary was to visit Cuba, and I was not disappointed, it was a fantastic place full of contradictions, from the Soviet style old buildings to the Latin influenced culture and buildings, and the local people in Havana were lovely. The Cayman Islands although expensive was a beautiful place, and Cozumel off Mexico was also nice. The Thomson Dream is a perfect sized ship, personally when I see these larger cruise ships come alongside they remind me of blocks of high rise flats, which are totally lacking in any character or personality. The Thomson Dream has character, yes it is old and a bit tired, but consider that you are at sea; and the same maintenance and order of things does not apply as when you are on land. Having spent 17 years in the Royal Navy (including nuclear and diesel submarines) and living and sleeping in all conditions, the Thomson Dream is the height of luxury. The ship is a vehicle to visit some lovely places. As for food - I have always eat in the buffet restaurants and have never found there to be an issue. There are plenty of sanitisers stationed at the start of the buffet (although there are some individuals who do not use them, and would be the first to complain if norovirus swept throughout the ship). During the first few days the staff serve the food, which is fine. The range of food has always been very good, there is something for everyone, if not you can always ask. Overall I found my experiences on the Thomson Dream to be nothing but positive. I have also travelled on the Thomson Celebration and had a good experience. I have already booked next years cruise on the Thomson Dream to do the Mayan Treasures itinerary. Read Less
1 Helpful Vote
Sail Date: April 2015
This holiday is based on deception by the tour operator. If you want to be realistic about expectations this cruise should be judged on a one star basis. When we embarked at Montego Bay there seemed to be a problem the week before with a ... Read More
This holiday is based on deception by the tour operator. If you want to be realistic about expectations this cruise should be judged on a one star basis. When we embarked at Montego Bay there seemed to be a problem the week before with a virus as the staff served all the food and drink for the first 2.5 days. The sauna also was closed for the same duration. The notice displayed on its door verified it was closed as a health precaution. Passengers we spoke to, who were on board the previous week, verified this, adding that the problem seemed to be profound in deck 5. On our last week aboard, there were a large number of passengers who had a flu like virus. In fact, on disembarkation, the number of fellow passengers around us coughing was alarming. Maybe people should assess this when booking a cruise on a ship like this as the vast majority of cabins and public areas are sealed and are fed by recycled air. Perhaps going on a cruise with a cabin that has a balcony has health benefits too. Is it a coincidence that the medical centre is down in the bowels of the ship? In my opinion it should be next to the shops, so the passengers can see if there are any queues developing outside it. The top end of the entertainment team was fantastic but the others who entertained during the day were no better than the ones in a caravan park. One word of caution: there is a new "dream team" on board for the summer season in the Med. They appeared for one night on our last week and were grossly inferior to the incumbents. On the transatlantic crossing we had to lose 7 hours in order to reposition to European time. This was done at 2 o'clock in the afternoon which made the time move to 3 o'clock. This meant that one hour of quality time was being lost on these days. It just so happens Thomson then had one less hour to feed, water and entertain passengers. Even the staff lost out as apparently Thomson took an hour from their break during the day. Quite despicable of them as the staff work in excess of 12 hours a day, 7 days a week. Surprise, surprise when The Dream travels from Europe to the Caribbean in the Autumn, the clocks are changed backwards overnight which prevents the exact opposite situation ie passengers having more time to eat, drink and be merry in the afternoon. The best advice I can give is bring a face mask with you for sleeping as in my opinion the air quality in the cabins is extremely poor . Read Less
2 Helpful Votes
Sail Date: April 2015
We travelled to Mo'Bay on the Dreamliner from Gatwick Airport. After a lot of fluffing with the immigration cards the transfer to the ship was quick and getting boarding cards etc for the ship was easy too. A couple of members of the ... Read More
We travelled to Mo'Bay on the Dreamliner from Gatwick Airport. After a lot of fluffing with the immigration cards the transfer to the ship was quick and getting boarding cards etc for the ship was easy too. A couple of members of the Thomson Team (well, they were in uniform) were quite clearly in a relationship and behaving in an amorous way while working we didn't think was appropriate! Anyway, we went off to find out room (on Deck 5) which was clean & serviceable. The Bunk beds were already made up for our children & our Cabin Steward Ariana was lovely. Muster drill takes place at 7pm local time (which by this point is 1am UK) so our children were already deliriously exhausted. We didn't attend the 'Sail-away' Party as it didn't start until 10pm - too late for us (with the long day of travelling and the time difference). We retired to our cabin shortly after the Muster Drill. The next day was our youngest's birthday & we thank Ariana for his assistance in styling her bed & putting up with birthday balloons in the cabin while he did his job. This was a sea day so we set about familiarising ourselves with the ship. The Itinerary was our primary reason for booking this particular cruise (Cuban Fusion) visiting Mexico, Cuba & Grand Cayman. We did book an excursion to Stingray City in GC. Although the representative on the ship twice got the different excursions wrong so we ended up getting an earlier tender to shore, then had to wait 45 mins in the port in the heat! That aside the excursion was lovely, different - although expensive, thoroughly recommend it! We did enjoy just wondering around Cozumel, although there is little there we were originally due to dock at Playa De Carmen but this was changed (Thomson finally got around to telling us this 6 weeks after we discovered the change ourselves!!) Our children did attend kids club some times, but it is with the children that we felt the ship was lacking. Due to ratios of under 8's on busy days our children had to attend separate clubs, so as one would leave the kids club another would go (our children are 5 & 11) - not exactly what we had expected! The time of the sessions varied, but generally it was Breakfast Club 9-11am (apparently they would collect your children from the cabin), 2-4pm then again in the evening but not until 8-10pm. The kids club room was spacious and brightly decorated. But they were very much confined to the room which was on deck 8 at the rear of the ship. There was no 'Disco' for them, although they did once do a PJ Movie evening. I didn't see the kids club staff outside of the club (apart from when they were eating) there was no engaging with the children. getting the excited about events (what events?!) The kids club sessions didn't correlate with the shows on the ship (they didn't start until gone 9pm) which anyone holidaying with young children didn't stand a chance of seeing a show unless its with a cranky child wriggling on their laps. They did enjoy a trip to the bridge when we were in port in Havana. No evening excursions for us in Havana either - nothing was child friendly. We chose to get a hop on hop off bus for $5 Cuban each which took us all around the city (about 3 hours) The 'children's pool' at the Lido pool on Deck 9 at the rear of the ship was nothing more than a glorified foot wash (about 6 inches deep). This area itself was lacking in atmosphere - no quiz, games, music - nothing. A singer on the mezzanine at around 3pm in the afternoon was as good as it got. The Pool on Deck 11 (according to Thomsons own paperwork) is stipulated as a Adults Only pool, yet it is here that all the poolside daytime entertainment takes place - AND there were children in the pool, naturally as this is where the atmosphere is! We much preferred our days up here with our children (& yes, they used the pool). I understand the shows are the Dream are to rival those of the West End, but it's very unfortunate that when holidaying with children 9/9.30pm is too late - for us anyway, our children don't lie in with the average day starting at 6/6.30am keeping them up late just results in cranky children. It's a shame there wasn't an earlier showing that perhaps the children could have enjoyed with us. As a result we didn't see ANY evening shows onboard, having to retire to our cabin to pop the children to bed. Although the Dream is advertised as a 'Family Friendly' ship which it is to a degree, the children's entertainment & facilities are lacking & seem very much like an after thought - doing 'just enough' to reel in the family customer. If we were a couple travelling without children, we wouldn't have worried about the time of the shows, how happy our children were entertained, but we were and we felt that there needs were only just met - which isn't enough when spending £6000 on a cruise/stay holiday - our expectation was higher. All in all, thanks primarily to the Itinerary, we enjoyed the cruise. Will we cruise again? Yes. Will we cruise again with Thomson? No. We'll be choosing a larger ship on a cruise line that knows how to look after children well. Happy Children = Happy Parents = Re-booking Parents! Read Less
1 Helpful Vote
Sail Date: April 2015
6 friends went on Dream as we loved the itinerary to Cuba! We thoroughly enjoyed the cruise we all went on the Dream last April and loved the improvements, crew were brilliant and always smiling, we loved the new subbed area and well ... Read More
6 friends went on Dream as we loved the itinerary to Cuba! We thoroughly enjoyed the cruise we all went on the Dream last April and loved the improvements, crew were brilliant and always smiling, we loved the new subbed area and well done to Thomson crew for removing towels on longer than 45 mins, we never had a problem with beds, but we were always up later so by lunch time, loads of free beds! A nice touch thomson recognised us as returning customers and gave us 2 for 1 meal in lovely Asian restaurant. Entertainment was best ever dancing and singing was on a par with west end London! Read Less
Sail Date: March 2015
We had sailed with Thomson before so knew what to expect. Yes, the Dream is a little tired and we did not much like the Lido deck where the decking itself needed work, but everywhere was clean and the service throughout the ship was ... Read More
We had sailed with Thomson before so knew what to expect. Yes, the Dream is a little tired and we did not much like the Lido deck where the decking itself needed work, but everywhere was clean and the service throughout the ship was excellent. Our flight out on the Dreamliner was very good and the transfer to the boat reasonably efficient. Our cabin was an inside one on deck 7. The large bed made by 2 singles fixed together was extremely comfortable. The bathroom was very clean and the shower efficient.(The hairdryer is in the bathroom which is a bit of a pain but it worked well enough.) Our cabin steward- Wulan, was pleasant and helpful, keeping the cabin spotless and tidy. We thought the food was good but we only ever had our evening meals in the Orion restaurant. Otherwise we ate on deck 11, finding the pool area and restaurant there more to our taste than the Lido deck. The down side to that was that the lifts were usually busy and so we used the stairs. The entertainment on board was good and that in the Broadway Lounge, excellent. (as good as the West End) We chose the cruise for the itinerary and were not disappointed. Yes, there were some glitches. The biggest drawback for us being the timing of the second week. The Easter holidays in Columbia and Costa Rica made the places too busy and the traffic made the bus trips much longer than expected. I would recommend avoiding this time if possible. Now for the ports:- Cozumel. The ship does dock in the town so you can walk around freely. It was little commercialized but we felt totally safe. We had booked our own snorkeling tour on line with Safe Tours and it all went smoothly. The snorkeling is fantastic and you do not need to be a particularly good swimmer to do it. Costa Maya. There is a nice pool at the port and free sunbeds overlooking the ocean. Again it's rather commercialized but the people are nice. NB, the shops there only take cash- American Dollars. Roatan. A really nice stop with the beach within walking distance. We walked back from the beach along a short nature trail and saw several iguanas. Falmouth and Montego Bay. We never docked at Falmouth because of the weather. In fact it is only a short distance from Montego Bay so that did not effect our pleasant trip down the Martha Bray. We were also taken to a quaint, old church in Falmouth and the people there were nice. The downside was that we had 2 nights in Montego Bay and that place is a real dump. The port is drab and the people inclined to be surly. Some people walked into town and said it was not worth it. Santa Marta. An industrial port so we did a trip. We went to Tayrona National Park which must be one of the most beautiful places on earth. Unfortunately the traffic was heavy and the weather extremely hot. Before we went, we were worried about mosquitoes. The guide told us that there was no need for insect repellant as it was the end of the dry season but he did put on factor 100 sunscreen. Cartagena. They have the nicest port terminal I have been to and even if you don't go in to town, it is worth a look. There are parrots, monkeys and other animals roaming free amongst the trees. Cartagena itself was very pretty and our taxi driver very obliging but it was rather too hot and because of easter, too busy. We liked the Colombian people and were impressed by their attitude to wild animals and habitats. Colon. We did the train trip along the Panama canal. We were taken to Panama city and to the Pacific ocean. We also stopped at the locks. It was a superb day out and extremely interesting. Pueto Limon. We did a trip to the Jaguar reserve, (Just the name and not to do with jaguars) which was very nice and then went on the Tortugero Canal: this was superb. We saw sloths, howler monkeys and a Jesus Christ lizard. The trip was somewhat spoiled by the length of time we spent on the bus, (mainly due to traffic) an awful packed lunch provided by the boat, and the inane chatter from our guide. Finally back to Montego Bay and the return trip. Most of the officials at the airport were really rude, no please or thank you and very brusk when they searched you. I don't know why Thomson use this port because if you do a back to back cruise you spend too long there. Just a note about the virus on board. It was in our corridor and we saw how hard the crew scrubbed and cleaned to stop it spreading. Fortunately we did not get it but they took good care of the few who did. The virus appeared in our second week. The morning after new people had boarded for the Panama week, ( in a cabin near ours) I heard one of them saying how ill they had been. Too soon for them to have caught on the ship, don't you think? Oh, and don't bother with the A1- we can put away our fair share but struggled to get our money's worth. Read Less
3 Helpful Votes
Sail Date: March 2015
This was our first cruise as a family with two young adults! Glad to see some more positive reviews of the Thomson Dream. The Dreamliner Premium class flight from Birmingham was excellent and worth the extra money for such a special ... Read More
This was our first cruise as a family with two young adults! Glad to see some more positive reviews of the Thomson Dream. The Dreamliner Premium class flight from Birmingham was excellent and worth the extra money for such a special holiday! Remember to complete all of the immigration form and the health questionnaire on the plane! The cabin was larger than expected and cleaned to a very high standard thanks to Budiarto and Joko. The restaurants were all excellent in spite of the extra sanitation required due to Norovirus. The speciality restaurant packages are worthwhile for the quality of food and the service. The entertainment is varied enough for different age ranges and the bar staff are exceptional, especially Jeffrey, Anthony, Rony, Theresa and Mimi. The excursions, which were pre-booked in the UK, were generally good with knowledgeable guides. The procedures Thomson uses to organise embarkation off the ship need to be reviewed whilst accepting the need for safety. If you turn up early for your trip don't expect to be on the first bus or get the best seats! Be brave and look for a registered local tour guide for many of the excursions! Communication from the Captain and Cruise Director is OK, however, more local port information from Destination Services would be useful. Highlights on the ship were the Delo Bar, Explorer's Lounge and Tides Bar, and for excursions, Mahogany Bay, Panama,Canal, Costa Rica, rafting on the Martha Brae and the Mayan Ruins. The weather was perfect and whilst there was some 'motion on the ocean' the Thomson Dream does offer the chance to 'Live the Dream'! Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.9
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 3.9

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