2 Helpful Votes
Sail Date: November 2016
Milvio char and Sidesh we're extremely caring and supportive. Nothing was too much trouble for them and they were always eager to help, be it a drink from the bar or serving us the grand meals that were available in all of the ... Read More
Milvio char and Sidesh we're extremely caring and supportive. Nothing was too much trouble for them and they were always eager to help, be it a drink from the bar or serving us the grand meals that were available in all of the resturants. They were not just staff but after the first few days they were more like friends. This made the holiday a much more welcoming experience for the whole family. The broadway shows were rehearsed immaculately and never failed to dissappoint, however, there needs to be more daytime entertainment as there was not much to see until later on in the evening. The Kora La, Hot Stones and Mistrels were some of the best catered resturants we have ever attended. The waiters and waitresses never failed to be there when needed and the waitress Ayu from the Kora La was lovely, smiley and checked every 10 minutes if everything was OK with the food and drinks. The Celebration ship had better entertainment, including the staff, who would pull you up and get you involved with everything whereas the Dream didn't have entertainment staff like this. To finish, Milvio and Sidesh deserve a promotion or something similar for all of their hard work. Read Less
7 Helpful Votes
Sail Date: April 2016
We chose this cruise for the Transatlantic crossing. However they cancelled two of the advertised destinations. Ship was renamed Thomson Nightmare by a lot of customers. Food in the self service was poor, like school dinners and the ... Read More
We chose this cruise for the Transatlantic crossing. However they cancelled two of the advertised destinations. Ship was renamed Thomson Nightmare by a lot of customers. Food in the self service was poor, like school dinners and the only thing you could guarantee would be hot was Soup and Porridge. The Orion Waiter Service restauarant was excellent, hot food, and brilliant waiters. The entertainment in the Broadway show lounge was very good. Service in all the bars was extremely slow. We had the drinks passage but right from day one, we were convi nced that the drinks were either watered down or they were using cheap brands. This was confirmed when a fellow passe nger witnessed a waiter pouring cheap vodka into a Smirnoff bottle, the same with gin and brandy. One night we had 7 Black Russian cocktails each and were not the slightest bit tipsy Soft drinks from the bar dispenser were poured into Scweppes, Sprite and Coca Cola bottles. This was reported. We were told that the John Smiths bitter had run out, but if you were paying for your drinks they managed to find some. On the return flight from Majorca back to Manchester, we were delayed because some seats had been double booked. Some passengers were flown to Gatwick and then had to go by coach up to Manchester. We have emailed Thomson with our complaint - their reply was - 'Sorry you were disappointed by the food I n your hotel a nd then they went on to say you should fill in the questionnaire given to you on the plane. I think this proves that they do not take complaints seriously. They don't give them out on the plane anymore, you are supposed to get one by email, we had 2 Thomson holidays last year and never got a questionnaire. Read Less
9 Helpful Votes
Sail Date: April 2016
We wanted to try the transatlantic after 7 previous Thomson cruises. After booking the itinerary was changed - these things happen. We were informed we owed £37.84 (we did not) oh it was a computer glitch! The flight was fine. Our ... Read More
We wanted to try the transatlantic after 7 previous Thomson cruises. After booking the itinerary was changed - these things happen. We were informed we owed £37.84 (we did not) oh it was a computer glitch! The flight was fine. Our bus to the ship dumped us outside the cruise terminal in 30+ heat. We struggled to attract any attention to get a Thomson or Tui person to come and aid our access to the terminal. Finally on the boat the cabin was fine. We disliked the constant pushing of extras. The ship was used as a training ship with lots of new staff. The waiting times were long . No napkins - issue with laundry, long waits for courses - issue with galley. I felt for the staff as they are such a strength for the company. One night one little Phillopino girl was the only waitress in the theater, poor kid apologizing for wait times. The bar service was slow and customers were sent away from the bars to wait for a waiter and indeed wait we did! i did not like the supervisors (clad in white) telling their staff off in the public arena, it is not nice to see, public humiliation is a poor motivator. Cabin steward was good, waiter in the Orion Hendrick was good too. I felt sorry for them having to placate people for issues they had no control over. The buffet was poor, the food did not seem to be as high quality as in the past. Palma airport chaos and only 1 Tui staff sending us the wrong way. The Spanish airport staff had to sort the chaos out and re direct us to the Scandinavian queue! I was mildly concerned Sweden beckoned but no all was well. i have tried to be fair I do fell that the way to describe this cruise was inconsistent. Even the oranges were dry and pithy! The entertainment was good, reasonable singers we have had some really sharp women in the past - dancers were the best ever, Cruise director was fine I liked the way he kept the progressive quiz light and humorous Weighing it all up we will stay clear of the Dream and I do feel since Tui took over we may well swerve Thomson. I have always praised their product in the past but this has made me reconsider. Read Less
14 Helpful Votes
Sail Date: April 2016
this was our 2nd transatlantic cruise our 1st was a rough crossing this one was very calm we stayed in an inside cabin deck 7 very clean spacious great nights sleep our cabin steward cleaned twice a day always polite and smiling we paid ... Read More
this was our 2nd transatlantic cruise our 1st was a rough crossing this one was very calm we stayed in an inside cabin deck 7 very clean spacious great nights sleep our cabin steward cleaned twice a day always polite and smiling we paid for the drinks package this time and where very pleased with the fantastic choice on offer coffee and tea's are free of charge if you are on the drinks package but if you used the speciality coffee bar there was a small cost £1.40 for a large latte we ate in the Orion restaurant for breakfast and evening meal all the staff in the Orion gave great service we also used all speciality restaurants for a small cover charge yes the ship is ageing but so are we LOL and they keep the ship in excellent condition shows were very good the new casino area very nice my only gripe would be not enough staff in the medusa lounge many were training and the experienced left the ship to join the new ship the discovery when we docked in cadiz we did not go on any excursions but did use the spa treatments very good afternoon being pampered the ports we visited were superb we visited Bermuda the Azores cadiz malaga Alicante Dominican republic and Palma no tenders at any ports all disembarkations went very smoothly we even had extra hours in a couple of ports as the captain used to say every day buckle up and enjoy the ride thank you to all the staff for there professionalism courtesy and friendliness. Read Less
31 Helpful Votes
Sail Date: April 2016
This was our second time on the Thomson Dream and will probably be the last. Al a Carte restaurants were excellent but came at an extra cost £17.95 each in the Kora La...but well worth it. Excellent food and service. The Coffee ... Read More
This was our second time on the Thomson Dream and will probably be the last. Al a Carte restaurants were excellent but came at an extra cost £17.95 each in the Kora La...but well worth it. Excellent food and service. The Coffee Port served Lavatzza Speciality coffees which for the most part were good value for money. We had the drinks package so a Cappuccino cost us £1.35. However the quality changed depending on the staff. Jhelena always had a smile on her face. Drinks made by Amy were usually Luke warm at best and tasted horrible and she stopped to serve staff before Cruise guests. We stopped going when she was on duty. The self service Buffett felt more like a canteen. There were very few trained staff around and drinks and table clearing was very slow. The condition of the Lido restaurant is also very tired with stained furnishings. The food was for the most part poor. The service in the bars was variable. Jeffrey in Tides bar was his usual entertaining self but sadly he is moving to another ship soon. We often were waiting over half an hour for drinks even when the bars were fairly quite. 2 intense were back in The Watersedge. Supported by David Morgan a steel drum reggae act from Barbados. We found it odd that the Casino and a busy smoking area was sharing the same area as the Kids Club (not a problem for this cruise as it was adult only). Not sure if I had kids this would be an environment I would choose for them. The show team performed to a high standard but the shows were the same as our last cruise in May 2015. We did get the opportunity to see the new show team and they were very good. We had guest entertainers... The first week was a guy from BGT he didn't go down well and we walked out after 10 minutes. Martin Daniels shows were excellent and we would be happy to pay to see him again. Stevie Jay did a Neil Dimond tribute...... Mmmmm best not comment on that. We stayed in an inside cabin this time(7113) Heri our cabin steward was excellent, the cabin was cleaned twice daily and towels changed when we wanted. Last time we were staying in cabin 1010 an outside plus cabin and was worried how we would cope with the inside cabin. But I have to say the extra certainly wasn't worth paying and would be happy with an inside cabin in the future. We had the drinks package and found that the House Wine varied so much we started to wonder if this was a ploy to get people to buy the premium wines. By the end of the second week the Rose wine was undrinkable. Our biggest gripe was that Thomson decided to use this trip as a training opportunity for staff employed for their new ship Tui Discovery. There were far too many trainees in all areas and this did affect the standards. Other staff we recognised from last time appeared despondent. Thomson you need to emphasise customer service ..... smiles cost nothing. The Officers also need to buck their ideas up....instead of shouting at your staff and then standing back, you need to help them out from time to time, especially when the area is busy. The pools were fine some days they were closed due to sea conditions. But sun loungers were hard to get as Thomson doesn't apply the tanning time rule and they didn't remove towels from beds which had been reserved and not used for some time. Read Less
7 Helpful Votes
Sail Date: April 2016
Not a good ship been on many thomsons and enjoyed them the pluses entertainment good and our cabin 7077 we feel lucky as many had to move because of flooding and were moved to cabin someone had just moved from kept blaming passengers but ... Read More
Not a good ship been on many thomsons and enjoyed them the pluses entertainment good and our cabin 7077 we feel lucky as many had to move because of flooding and were moved to cabin someone had just moved from kept blaming passengers but adults only hard to believe as been going on for years..Used buffet as have to eat little and often food cold most of the time.public toilets mostly closed due to flooding had to go back to cabin.sunbeds reserved early not enough to go round.had trouble getting a seat in lounges at night not enough seating,had trouble getting served were training up new crew as most of experianced ones got off at Cadiz to go on new ship.The beer was disgusting john smiths most sent back.Had booked same trip for wifes 65 next year but cant face the same experiance paid £500 deposit and asked for this back but been refused just want your money and not prepared to listen or come to a comprimise . Read Less
12 Helpful Votes
Sail Date: April 2016
We chose this cruise because we wanted to spend a week in the Caribbean following it, we thoroughly enjoyed our time on the Thomson Dream, it may be an old ship but it was kept immaculate from the cabins and the restaurants and bars down ... Read More
We chose this cruise because we wanted to spend a week in the Caribbean following it, we thoroughly enjoyed our time on the Thomson Dream, it may be an old ship but it was kept immaculate from the cabins and the restaurants and bars down to the decks, staff couldn't do enough for us, the food was lovely, both at the buffet and the Orion restaurant where we ate some nights, service was very good, only service throughout the ship that was poor was the Medusa Bar for some reason. The nightly Broadway shows were very good and there was plenty of choice on the all inclusive for Cocktails and Martinis. The cabins , (we had an outside cabin on deck 7) were spacious enough for 2 of us , plenty of wardrobe/shelf space and ladies, not 1 but 2 full length mirrors ! in addition to a dressing table with good lighting and a hairdryer that worked well, the beds also were really comfortable. We were on the Mayan Treasures Itinerary, where we visited Honduras, Roatan being the best by far, the beach there is gorgeous and the chair lift lovely if you don't mind heights ! We did the Dolphin encounter, what a beautiful little island where they live and very well looked after, not like some places where these poor creatures are kept in tiny pens. The coach journey to the island was interesting too, passing through all the local villages, and our guide was very informative. Costa Maya in Mexico was a small but very nice location with a lovely pool in the centre and nice shops ,however be prepared to barter if buying ! I can't understand some of these negative reviews on here for the Thomson Dream, it was fabulous and I would definitely cruise with Thomson again, my only problem is saving for the next one ! Read Less
14 Helpful Votes
Sail Date: April 2016
We had a brilliant time; Flight to Jamaica was delayed slightly, boarding the ship delayed due to RTA. Went to Honduras and Mexico, it was amazing to wake up at these paradise locations. We did a number of excursions, visit to see and ... Read More
We had a brilliant time; Flight to Jamaica was delayed slightly, boarding the ship delayed due to RTA. Went to Honduras and Mexico, it was amazing to wake up at these paradise locations. We did a number of excursions, visit to see and learn about dolphins and touch them in natural surroundings at the Marine institute; Do not do the swimming with dolphins as they are kept in dreadful, small areas, not to be encouraged!!!!Visited Mayan Ruins, that was a day visit and well worth it, the guide was incredibly informative and gave out so much information. Staff were friendly and couldn't do enough to help out with anything that you might need. Staff were also trustworthy, you do have a safe which is great for money etc. Our cabin was on deck 9, outside plus, lots of room, they tidy rooms more than necessary I think. Dining at the 'The Orion' was always pretty good, and I am very fussy about food, as I cook from scratch at home. The 'Lido' was great for breakfast, we don't like a lot of cooked breakfast but there was plenty of melon and many other fruits, bread, cheeses and meats, cereal and much more. Entertainment is always good, although a lot of people didn't like the comedian, we missed him so.......... Ports were great. We met a lovely couple who were celebrating their 30th wedding anniversary, they were from Jamaica, spent time dining together and playing cards in the shade on deck in the 30 degree sunshine. Read Less
10 Helpful Votes
Sail Date: March 2016
We chose this cruise mainly because of the ports of call but also the price and dates. As a teacher I have to take school holidays so am always looking for better value holidays. We have cruised with both Thomson and Royal Caribbean in the ... Read More
We chose this cruise mainly because of the ports of call but also the price and dates. As a teacher I have to take school holidays so am always looking for better value holidays. We have cruised with both Thomson and Royal Caribbean in the past and much perfer the smaller ships. We booked a Deluxe cabin which had a bath. Nearly everything about the cruise was good the only exceptions being: We booked all inclusive and on board were asked if we wanted to pay to upgrade this to premium all inclusive. The difference was which drinks we could choose, with basic AI, we had to pay extra for some drinks. This was not really clear when we booked. The second was the pool areas - rather shabby compared to the rest of the ship. The final point was the pool food areas - very 'cafeish' and smelt of disinfectant which was offputting. Apart from the above this cruise was worth every penny - well done Thomson (just wish you'd recognise returning customers!!) Read Less
26 Helpful Votes
Sail Date: March 2016
Just back from a 2 weeks cruise on Thomson Dream - Cuban fusion then Mayan treasures. My first cruise and will definately go again, found the boat to be a very good standard, didnt look old to me, constantly being cleaned and cleaniness is ... Read More
Just back from a 2 weeks cruise on Thomson Dream - Cuban fusion then Mayan treasures. My first cruise and will definately go again, found the boat to be a very good standard, didnt look old to me, constantly being cleaned and cleaniness is fantastic, reinforced by hand wash machines over the boat. Cabin was very good size more than enough space, clean and tidy. Food in Orion restaurant was excellent, good choices and very good standard. Served by an army of very hard working waiters. If anything it was too British, no enough spices and local cuisine but nothing to moan about, i found i would have at least 4 choices of starter and mains i liked. We had roast beef dinner one day with Beef that melted in your mouth. Not one for the in boat entertainment but it sounded and looked good, did go to a couple shows in the Theatre which were definately West end standard, superb Singers and Dancers...As for the places..loved them all especially Cuba, but maybe not Trujillo in Honduras which basically was just the port then a 3rd world town. Went on a lot of excursions, all good but some expensive. The most expensive was the classic car experiance in Cuba, which at gbp100 each was still worthwile. The tropicana is a little dated but you can immerse yourself in cuba culture even if a little dated...Dunns river a must as were all the Mayan ruins trips. The main buffet is good but gets crowded, with good choices. Used both the speciality restaurants, Minstrals was excellent had a fantastic Lobster linguine, and Korai was a very good curry. Both worth the extra payent. Crinks package was very good always found drinks i liked without additionals. But most people do not upgrade to all inclusive. Excursions & drinks package bit cheaper booking prior to holiday Read Less
6 Helpful Votes
Sail Date: March 2016
NIGHTMARE! watered down drinks staff miserable and unhelpful meals mediocre had to move cabin after first week waited an hour to be served with drinks but when we decided to go to the bar ourselves everyone else had the same ... Read More
NIGHTMARE! watered down drinks staff miserable and unhelpful meals mediocre had to move cabin after first week waited an hour to be served with drinks but when we decided to go to the bar ourselves everyone else had the same idea and there were queus The second week, the trainees from the first week were traing the new trainees on the se ond week as all the good staff had been transferred to the new ship Discovery. The only good thing about this holday was the people I was with as I was travelling as a single passenger but with a group of family and friends and the trip to Panama canal. Complained to Thomsons but to no avail. They couldnt care less ABSOLUTE WASTE OF £3,000 Choose RCI or NCL - much better ships and staff bend over backwards to help. Will NEVER travel with Thomsons again - very disappointed and annoyed Read Less
21 Helpful Votes
Sail Date: March 2016
As the review title states, this was our second cruise on this ship. Itinery was good but the ship leaves a lot to be desired. Flights and cruise check in good. Cabin (outside deluxe) deck 5 was quite spacious for 3 of us and seemed o.k ... Read More
As the review title states, this was our second cruise on this ship. Itinery was good but the ship leaves a lot to be desired. Flights and cruise check in good. Cabin (outside deluxe) deck 5 was quite spacious for 3 of us and seemed o.k but then the plumbing issues began- blocked toilet, bath emptied into bathroom, shower wouldnt drain.The bathroom then drained into the bedroom and the carpets in cabin were sodden. It took Thomson 4 days to admit they couldn't solve the problem as there was a broken pipe under the bathroom floor, and after much upset and aggrevation they found us another cabin- I have to say the plumbing in the new cabin was better but not perfect and think this ship mid section has a real problem. Also air con didnt seem to be working. Two of us were ill on the cruise, do t know if it wax due to this or not. Food on the ship in the Lido is a bit hit and miss, and could be luke warm at times. Food in main dining room was also not very good and had to ask the head waiter to help with dietary requests. I resent paying a £10 suuplement to get a decent meal when I have already paid for what shoukd be decent food in the main dining room. Cruise itinery was good, but ship trips expensive and you could do most at the port much cheapest. Time on shore in Cartaghena was cut short without explanation which was a shame. Swimming pools not good- adult one was closed most of the time- do not know why as everytime we asked they lied and made varied excuses- in the other pool the water level is not filled sufficiently high to make it easy to enter and get out of- also unruly and unsupervised kids jumping in spollt it. Sunbeds packed in and hard to even get on, and on sea days it was hard to get a table at lunch in the Lido as due to shortage of deck space, people hogged the tables all day. This ship needs a major oferhaul and is too small for the number of passengers it carries. As with most things nowadays cut backs are evident and at times areas were very crowded. Seats in the Medusa lounge area most nights were all taken early in the evening and you could not sit down in this area. Entertainment in the Broadway was mostly good, apart from the comediene who was rubbish, but more entertainment is needed in the evening as most nights everthing was finished by 11.15.p.m. Staff are the redeeming feature on Thomson cruises and all are hard working and very helpful. The cruise itinery was also good. Have now tried this ship twice and dont think there will be a third time. Also if transferring to a hotel the arrangements for this are terrible- you have to vacate your cabin at 8am, sit around until lunch, fight your wzy off ship, board an old bus with no luggage storage underneath and so they use the back seats, and then when you arrive at the hotel you are told no rooms available until 3 p.m.- Thomson need to sort this!! Read Less
18 Helpful Votes
Sail Date: March 2016
When I check reviews written on this site I generally discard the best reviews as some people will be happy with a very basic holiday (cardboard box int middle of road!) I also discard the worst reviews as some people are never satisfied ... Read More
When I check reviews written on this site I generally discard the best reviews as some people will be happy with a very basic holiday (cardboard box int middle of road!) I also discard the worst reviews as some people are never satisfied and seem not to be happy unless there is something to complain about. Normally I would discard reviews like the one you are reading, thinking I was one of those people who would be happy with almost anything, please believe me, this cruise was very nearly our ideal. I did talk to others who experienced problems, some I really did think had very valid reasons to complain, but I am not reviewing their holiday, just ours. In my group was my wife and I, our 11 year old son, my outlaws and my mother. The holiday was two cruises back to back, Cuban Fusion and Pride of Panama. The flight out was long, around 10 hours, but we didn't feel as groggy as we usually do on a long haul flight, possibly due to the Dreamliner? The transfer to the ship was very easy, luggage tagged at Newcastle airport was next seen outside our cabin about 15 minutes after we arrived! Unpacked, quick look around the ship, food and a cocktail, nice! The Dream is old but the crew were constantly cleaning and repainting etc. The layout is similar to the Thomson Celebration, a ship that you could not pay me enough to holiday aboard again. I don't know what it was about this ship but we just felt at home. The cabin was huge by the standards of other ships we have been on, loads of storage space. Old and dated but clean. The staff are very friendly and attentive, one of the staff even remembered us from two years ago on the Celebration, we worked out that he must have seen around 40 or 50,000 people come and go since he saw us last! The staff on the Lido deck deserve a mention, especially Kirril and Tattiana who were training before joining Thomson's new ship, the Discovery, also Julie and Maks. We only eat in the buffet, personal choice, and I must say it was one of the best I have tasted, the selection was smaller than most ships we have been on, but it was very tasty and reasonably varied. We all commented that the deserts were by far the best of any cruise we have been on, normally they are bland, these were great, I would kill for the recipe for the lime mousse, apologies to the other holiday makers if they didn't get to try it, my family did eat rather a lot of it! The itinerary was certainly different. Columbia, Panama, Costa Rica, Jamaica, Mexico, Cuba and Grand Cayman. A review of each port and excursion we went on would take forever, so briefly, the Panama Canal was a must see, Costa Rica was beautiful and we would have loved to spend more time there, Havana was amazing, crumbling architecture, such a shame, at least we got to see it before our American cousins swamp the place! How could the cruise be improved? More selection on the buffet, especially the cheese selection ( I am a bit of a cheese monster and felt the selection was poor) drop the guys going round selling premium ice creams and nights in the specialist restaurant, it's tacky. A newer ship would have been good but on the other hand the Dream has character, enforce the no reserving sun loungers policy, especially on sea days and get the staff to remove towels from those not used for 45 mins. Some loungers were reserved before breakfast, then not used till midday! That's about it really, hence it was very nearly our ideal cruise. Read Less
11 Helpful Votes
Sail Date: March 2016
We chose Thomson's as we thought as first timers we could rely on them to meet our expectations and the Caribbean Mayan Treasures cruise sounded interesting and we should have good weather. Our journey from the airport in Montego ... Read More
We chose Thomson's as we thought as first timers we could rely on them to meet our expectations and the Caribbean Mayan Treasures cruise sounded interesting and we should have good weather. Our journey from the airport in Montego Bay to the embarkation point was quick and embarkation was fairly painless. We had pre-booked cabin 7034 and found this to be quite spacious, spotlessly clean and ample storage. Our steward Renaldo was superb, ensuring we had everything we needed and always had a smile. The only criticism was the window which was dirty on the outside spoiling the views and the frame was quite rusty as were many of the window frames on the ship. There were plenty of activities during the day and we found the evening entertainment very good particularly the resident show team who were all very talented. Service at the bars was good, we had chosen the drinks package which we thought was good value. The self service dining areas were a bit like a canteen and not to our liking for an evening meal, however we enjoyed the Orion restaurant on deck 4 where we ate every night after the first day. Our waiter Clodabaido was friendly and attentive and we felt he did a fantastic job. We only used the swimming pools once as they were quite small and it was rare to be able to get a sunbed near them as people must have reserved them very early in the morning. Overall there was a shortage of sunbeds on the ship. The shore excursions we had pre-booked were good particularly the Roatan Western tour which we thoroughly enjoyed. It was disappointing that our stop Costa Mayo was not possible due to the weather, but Thomson's did refund our booked excursion cost promptly. Disembarkation was OK but having to hand over our cases the night before departure and check out of the cabin by 8.00am was not ideal. Overall we enjoyed our cruise Read Less
32 Helpful Votes
Sail Date: March 2016
We have just returned from the Mayan Treasures itinerary. After having a great trip last year to Columbia, Panama, and Costa Rica we decided to take this trip in order to see Roatan and Belize with the idea of finding a place to stay for 3 ... Read More
We have just returned from the Mayan Treasures itinerary. After having a great trip last year to Columbia, Panama, and Costa Rica we decided to take this trip in order to see Roatan and Belize with the idea of finding a place to stay for 3 months a year. Firstly, the Cruise was great. The staff are so accommodating and friendly and it was nice to see some familiar faces from last year, and they recognized us in most cases. The on board entertainment is exemplary, It would be hard to find better and having talked to some of the entertainment staff it is amazing how hard they must work and perform in order to keep up the standards. I did feel sorry for the Guest Comedian that performed one night as the audience was not his usual crowd and they did not really understand or enjoy his humor. It must have made it very uncomfortable for him, but some of us did enjoy his performance. I just think that the rules he was obliged to stick to really cramped his style. Despite the popular opinions, we are not heavy drinkers. We did not purchase the inclusive package but we did drink premium drinks all week and we actually came out ahead again this year, spending less than the package price. The only disappointment we had on the trip was that the on board Duty Free did not have Baileys for sale. No big deal we just purchased some in Roatan. We hired a private driver in Roatan [ George from Roatan Custom Tours] The guy was great, knowledgeable, friendly and very accommodating. We toured around and were able to see just what we wanted. I am not a fan of organized tours so I would recommend him to anyone. Belize? well it is what it is. Beer is cheap LOL We missed our first stop in Mexico due to the high winds and high seas, but in Cozumel we stayed overnight and had a great time. I wish we could overnight more often on these trips. We booked the Mini Speedboat excursion and like I said, I don't like organized trips but on this one we had a blast. As the Brits would say, it was brilliant!! This has to be the best organized trip we have ever purchased. We were in cabin 6015, near the bow of the ship. My wife is not good with rough seas and so in future we would try to be closer to the mid ship area. Otherwise the cabin was great and the service superb. Read Less
50 Helpful Votes
Sail Date: February 2016
We booked our cruise with Thomson Dream late as it was the only one available that included Havana in Cuba. We were wary of some of the previous comments on this site but found the cruise to be excellent for what we paid. Although the ship ... Read More
We booked our cruise with Thomson Dream late as it was the only one available that included Havana in Cuba. We were wary of some of the previous comments on this site but found the cruise to be excellent for what we paid. Although the ship is old it had a good feel, nice size with 1500 passengers Our cabin steward Ariana was a delight & so helpful & cleaned our cabin 5121 twice a day to a very high standard. The three restaurants had lots of variety & good quality food. The waiter service in the Orion restaurant was good even though there were lots of trainees serving. We enjoyed the entertainment, lots of variety; particularly the evening shows were up to West End standards. Thanks Martyn & your team The captain was nice & friendly & kept us informed daily. Thanks Richard. We visited ports in Colombia, Panama, Costa Rica, Jamaica, Mexico & Cuba & found the ships excursions expensive so apart from two visits we made our own arrangements. Thomsons make a lot of money out of drinks & drinks packages which they use a heavy sell we we were not keen on. We went on this cruise so we could visit Havana in Cuba, it was an amazing 2 day experience, finding our way around the city on our own. We took an open top bus tour around the city & paid £7, visited the Museum of the Revolution for £6 & drank Mohitos in Floriditas an Ernest Hemingway bar, heaving with customers. We travelled to Montego Bay on a Boeing 787 Thomson Dreamliner, to start the cruise, comfy & included two good meals on 10/8 hour flights. Read Less
3 Helpful Votes
Sail Date: February 2016
Firstly I will say, as I have travelled on NCL ships I was comparing. The first night I was so deflated at being on such an old ship. It really is run down and dated. Although the cabins are modern and comfortable. The 2nd day, ... Read More
Firstly I will say, as I have travelled on NCL ships I was comparing. The first night I was so deflated at being on such an old ship. It really is run down and dated. Although the cabins are modern and comfortable. The 2nd day, after I had slept and got my bearings, things did get better. We had a major bathroom problem but it was promptly rectified. This happened 3 times during our stay, but every time it was mended, while we were not in the cabin, so not much of a distress. By the 2nd night we had learned the names of some of the staff in the Lido bar area and the trip was getting more bearable. A special thanks to Romnel who made our cruise special. What a lovely man and he works with such professionalism while being friendly, attentive, and service was always with a smile. Most of the Lido staff were good and efficient also, so we tended to drink and eat at that end of the boat. The Orion restaurant was lovely for a change of meal, and Rouman was a credit to the staff. AS for the entertainment, we loved David Morgan every night. His choice of music really kept the guests wanting more. The food onboard is lovely with variation. The ship also have buy one get one free drinks which was great as we sampled different cocktails and beers etc. I had the pleasure of talking to the captain one night and reflected my pleasure at the staff, and how the ship was run. He was a very nice man to talk to and welcomed the positive feedback. All in all, by the time we were docking to leave the ship, I didn't want to leave. I was enjoying it so much. And the smaller ship was a lot better than the more luxurious but larger ships of NCL. On negative notes, I have 2 gripes. The heating/aircon in the cabin was either on which was far far too cold. Or it was off so was stifling. My other gripe was how much was charged to eat in all but 2 restaurants.. When booking the cruise and you look at what restaurants are onboard, you automatically assume its all included. Not a charge. ..... NOT HAPPY ABOUT THIS AT ALL. But I will still cruise this ship again due to the staff. Read Less
43 Helpful Votes
Sail Date: February 2016
On boarding the ship all was well, the cabin was ok a little noisy when sailing. The bed was very comfortable the room temperature was good, the service from Yandy was Excellent. The subject of sun loungers and ignorance from fellow ... Read More
On boarding the ship all was well, the cabin was ok a little noisy when sailing. The bed was very comfortable the room temperature was good, the service from Yandy was Excellent. The subject of sun loungers and ignorance from fellow passengers! The Thomson book says it patrols every 45min to check on loungers with towels not being used 'beg your pardon' myself and others clocked 4.5 hrs on 4 beds And all day on many more it really is unacceptable Thomson make out they do the right thing but they are not in practice. The virus that was going around well I'm in favour of the service if only they gave a service (no plates) too many Whites walking around doing nothing 'too many chiefs not enough Indians' I felt like organising the staff myself, at one point we had to walk away at lunch and go down to the Lido as the service was so poor. In the evening we opted for waiter service polite but it just didn't have the Elegance, one evening we were forgotten about, the food was only ever warm/cold, my pork chop was so tough and dry it was inedible. The theatre put on a decent performance but it was so cold in there it was uncomfortable, fell on deaf ears when mentioned to staff. The Drinks package £200 each what a rip off, could not have a coffee could not have a bottle of water unless I wanted to pay and if I wanted a cocktail I had to pay x amount to the cost of it, so for 3/4 white wine a day and 3/4 pint of Lager a day Thomson made a tidy profit from us then charged us for a bottle of water!!!!!! The excursions we thought was reasonably priced except the Havana highlights - we didn't pay to listen to a Russian guide bang on about being a communist and proud of it not doing anything what the trip entailed due to renovation, roads closed due to important visit, Cigar factory closed. When talking to others from the cruise on different coaches they had a wonderful time done everything they should plus more, I reported to officials back on ship with a promise of investigation but somehow I doubt I will hear anything...... The Grand Cayman stingray trip was very good even though I cut my leg open on the steps to the boat with no attention given from the crew, many thanks to the lovely lady who gave me a plaster once the bleeding was under control. Purchased extra space on the flight when we booked the holiday some months later was told they had over sold these seats and they were no longer available to us, on the flight I asked the passengers in those seats when they had booked and to my surprise it was Later than I had booked.... We have cruised before with Thomson -Sorry never again, all talk no action.... Read Less
21 Helpful Votes
Sail Date: February 2016
Having been on a few Thomson cruises in the past we knew that they are at the budget end of the spectrum & we therefore did not get too excited. Overall you get what you pay for except the "drinks package".If you buy the ... Read More
Having been on a few Thomson cruises in the past we knew that they are at the budget end of the spectrum & we therefore did not get too excited. Overall you get what you pay for except the "drinks package".If you buy the this package on board you will pay £230 per person for 1 week.However Thomson being the money grabbing company they are will charge you extra for mineral water, any bottled beer Coke, mocktails etc.There are over 200 hot & cold drinks on offer of which over 100 carry a supplement.Also be prepared to be pestered by the bar staff to buy a wine package when you first board. If you pay as you go on drinks you will find that mostly the prices are a little over & above average pub prices & the waiter service is very good. We found the quality of the food was in the main very acceptable & we did pay an extra £15.95 for the Steak on the stone meal & we thouroughly enjoyed it. Most people were very happy with the standard of entertainment, particularly the evening shows. We did not have any problem getting a seat for the later show. You must bare in mind that this ship is very old and is showing its age, but is kept very clean throughout. However there is a continuing problem with the toilets which were constantly out of order and it does make you wonder if there is any connection with another outbreak of Norovirus which affected a relatively small number of people. Read Less
14 Helpful Votes
Sail Date: February 2016
This was our 1st time on a Thomson ship but a Canadian company was offering a package including air, cruise, transfers & no tipping so we decided to try it as the ports were very appealing. We flew into Montego Bay with their ... Read More
This was our 1st time on a Thomson ship but a Canadian company was offering a package including air, cruise, transfers & no tipping so we decided to try it as the ports were very appealing. We flew into Montego Bay with their Champagne service. The flight was great & we had a hot snack with wine included. The view from the window was lovely plus we had the middle seat free as the plane wasn't full. There was a little confusion at the airport when trying to find our transfer bus but we got to the ship in good time. Embarkation was smooth & we were quite happy with our cabin 6159, an outside plus just a little aft of midship, so handy to the elevators & stairs. Most places we visited were on deck 4 or 8 so not too many stairs to climb.We met our steward Marjun who seemed quite nice.The cabin had a kettle with tea & coffee fixings which was a nice touch. There was also a mini bar. The w/c had a bath tub with hand held shower. We hadn't been able to prebook the Panama Canal ferry trip so were anxious to book once onboard but the ship tour & excursion desk both happened at 5:00 pm so we were a bit late to the desk. Luckily there was about 50 places left & we later learned we got one.:-) We had most dinners in the Orion dining room which offers open seating. The 1st night we sat with others & met a friendly mother & daughter who we bumped into many times during the week. Most nights I was too tired to talk to others so we had a table for 2 back in Trudy & Frank's section. I enjoyed all the meals & was surprised by the meat offerings. We had roast beef & Yorkshire pudding the 1st night & other times quite a large lobster tail, a tender tasty pork chop & the last night a lovely lamb shank, something that is quite expensive to buy at home. The soups were especially nice & served piping hot. We had some MDR breakfasts which were good & some buffet ones too. Our complaint with the LIdo buffet was the soupy scrambled eggs & underdone bacon but we had lots of other choices so that was good. We tried the SIrens buffet for lunch & were pleased with the offerings & nice view from the tables. I really enjoyed the CD Martyn & his team who were very friendly & visible around the ship. We went to all the shows except one (which I probably would have enjoyed the most as it featured Michael Jackson songs but I was just too tired after the long day in Panama.) I went to Bingo most days as it was really inexpensive at 5 GBP for 3 games. We went to the adult play one afternoon which was funny & I did the behind the scenes tour of the theatre which was interesting & free. The captain, John Westgarth-Pratt was very nice, the youngest & most handsome I've seen on my 33 cruises! He had a Captain's corner chat one day & answered all sorts of questions including some general ones about returning to the port for a medical emergency as he'd had to do when almost 3 hours out from Santa Marta. He made good time & we arrived at Montego Bay on time. If you're interested in seeing the docking of the ship at ports turn on your tv to see where the ship is as we usually arrived ahead of schedule. We had a really nice time & I'd be happy to repeat the cruise. The only real downside to this cruise for Canadians is all shipboard charges are in British pounds which of course we knew going into it but the prices are quite high especially for drinks & excursions. That being said you only live once!! Read Less
13 Helpful Votes
Sail Date: February 2016
We decided to do Hotel Cruise after opposite knowing what we would have on cruise after 5/6 of them. Not so on arrival in cabin letter stating virus on board week before but apparently it was even earlier than that. Cabin air conditioning ... Read More
We decided to do Hotel Cruise after opposite knowing what we would have on cruise after 5/6 of them. Not so on arrival in cabin letter stating virus on board week before but apparently it was even earlier than that. Cabin air conditioning was very poor,but after reporting it was rectified. Shower room was very cramp where loo was concerned we reported this trying to make light of it (delicate subject) however after two visits to receptionist was apparent that's what it is so go with it. Reconstruction required. Due to Virus self service buffet was restricted to being served by staff (back to school dinners for queuing this went on till last four days. Obviously pools, spa etc were out of order so no where to cool off till later in cruise. Food not always hot reports this to officer who could not have been more apologetic. Staff were excellent Henri our Cabin Stewart is a credit to your company as are the bar staff in the Mirage in fact staff all over tried very hard. We opted to go for 60min wifi and were told we could use it for 15mins each day for 4 days. Not the case it was by MB and after two days was charged £40 needless to say that was cancelled and as we were trying to,keep in touch with family for an important reason made it very awkward. As stated before this was supposed to be a special holiday for our 70th birthdays this year with thought in mind that for our 50 wedding anniversary we were going to book your latest ship for a cruise to Dubia etc. That will not be happening now as because of this and other problems we have had with your company (emails have been recorded ) don't feel we have any confidence in Thomsons at all. Read Less
7 Helpful Votes
Sail Date: January 2016
It has taken me 40 years to get my husband on a cruise. I was praying it would not be a disaster. It was great. We did a back to back Cuban Fusion and Pride of Panama. Fantastic itinerary. The ship is old but kept perfectly clean. ... Read More
It has taken me 40 years to get my husband on a cruise. I was praying it would not be a disaster. It was great. We did a back to back Cuban Fusion and Pride of Panama. Fantastic itinerary. The ship is old but kept perfectly clean. The week previously there had been a virus outbreak so all passengers were encouraged to use the numerous hand sanitisers around the ship. Not a problem. The cabins were larger than we expected we were on deck 9, outside cabin. Clean and well maintained. The food was good, particularly in the Orion Restaurant. The service we received was second to none. The waiting staff, bar staff and crew were courteous and so much fun. Entertainment was good. The shore excursion in a few ports we booked through Thomson as we were visiting Panama, Costa Rica, Colombia - countries we had not been to before. These were well organised and worth the money. In other ports we organised our own. The holiday, with the drinks package was value for money and fun. So much so that we booked another cruise whilst still on board. The Dreamliner is a pleasure to travel on. Read Less
16 Helpful Votes
Sail Date: January 2016
We boarded the ship to receive a letter in the cabin advising of Noro Virus. Please note that if one of your party is ill, both must remain in the cabin for 24 hours. We have therefore paid to look at Mexico through a cabin porthole ... Read More
We boarded the ship to receive a letter in the cabin advising of Noro Virus. Please note that if one of your party is ill, both must remain in the cabin for 24 hours. We have therefore paid to look at Mexico through a cabin porthole window. This ship has a problem which Thomson seem to be ignoring and you only get told about once you are on-board. Meals are served to you like school dinners so everything was very Hi De Hi. This is an attempt to cut down of contaminating further travellers. Once on-board you must pay extra for some restaurants with a 10% discount if you eat in any three times. Some unpublished small print is that you must fill in a form to get the discount, you therefore end up paying the full amount and when you complain Thomson simply say thanks for bringing this to our attention. Generally the food is ok in the restaurants you pay in but disappointing in the larger canteen type buffets. Having paid for the drinks package it is very disappointing to have to pay for bottled water in the room, however free if you are poorly...every cloud. Customer care is being ignored so I would strongly suggest taking your business elsewhere. On land we heard the ship described as a prison, how true. Did one trip in Cuba and the Thomson rep lost 5 members of the party and just carried on, they were less than happy when the got hold of him after getting their own taxi to complete the tour. Havana is an amazing place, just don't go with Thomson. Getting on and off the ship is easy and so little red tape made the customs such a quick process. Generally the service and team are very friendly and helpful. Read Less
14 Helpful Votes
Sail Date: January 2016
We boarded the Thomson Dream at Jamaica, and was given cabin 6158. The cabin itself didn't look particularly clean..stains on the setee, behind the toilet needed serious grouting/cleaning. When draining water from the bath, it cam up ... Read More
We boarded the Thomson Dream at Jamaica, and was given cabin 6158. The cabin itself didn't look particularly clean..stains on the setee, behind the toilet needed serious grouting/cleaning. When draining water from the bath, it cam up the drain under the sink! Anyway, we had been told by a fellow passenger that there had been a problem the previous week with illness, and that was the reason that the staff at the buffet were serving everyone with their gloves on. We were not allowed even to touch a cup and fill with coffee or water. We were not allowed to touch anything. I found the food was not particularly warm, and at one point I asked for a salad, and after putting lettuce and a few other things on my plate was handed it only to almost burn myself with the heat off the plate. Food is basic, and not very tasty. If you are looking for 5* food, then this is not the ship for you. We decided to go to the Orion restaurant for breakfast one morning, and were sitting with a handful of people, when a member of the crew came through the dining room past where we were having breakfast, with a trolley which had 'dirty laundry' marked on the side, and he was wearing a mask! I was not amused. One of the waiters who served us, looked like he wished he was elsewhere. The service around the ship was not great. You need to order a drink 15mins before you want it. Our cabin was very noisy when the ship was going through slightly rough waters, so much so, we told the staff at reception. The only good thing about the cruise, were the trips, which were fine, and the entertainment staff. Otherwise, not good. Read Less
10 Helpful Votes
Sail Date: January 2016
We have just returned from a 'back to back' cruise, Cuban and Pride of Panama and it was great! We had a very nice cabin on deck 9 which was clean, spacious and well equipped and quiet, even the air con didn't make any ... Read More
We have just returned from a 'back to back' cruise, Cuban and Pride of Panama and it was great! We had a very nice cabin on deck 9 which was clean, spacious and well equipped and quiet, even the air con didn't make any noise. Many of our fellow passengers seemed to be there only for the sun, drinks and bingo but although we wanted some sun, we managed without the games and visited every port on a trip rather than just to find somewhere to get free wi fi. Unusually for cruise ships we have been on, for trips it was up to you to be ready, rather constant call-outs and hand holding, and it seemed to work. The Lido restaurant was for quick, casual meals and we mostly ate in Sirens (also buffet style) or Orion in the evening. I don't think they could have provided any more sun beds and if that was all you wanted to do on a sea day, they were ear marked by breakfast. But there were plenty of other places to move to, if required. The evening dance shows were great, we didn't go to the many places where other music was available, prefering peace. The Dreamliner plane was much the best flight we have had in ages, even though it was about full. Air quality and lighting has been improved. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.9
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 3.9

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