6 Helpful Votes
Sail Date: February 2017
Cruising was a first for my husband and I, we were on holiday to celebrate my parents birthdays and this was their choice. The travel itinerary was excellent and took in places such as Costa Rica, Panama and Cuba to name just a few of our ... Read More
Cruising was a first for my husband and I, we were on holiday to celebrate my parents birthdays and this was their choice. The travel itinerary was excellent and took in places such as Costa Rica, Panama and Cuba to name just a few of our destinations. We did many of the official tours which were good, especially The Panama City Tour and The Havana Highlights ones, these were very informative, the guides English was excellent and you really took in the history, sights and atmosphere, we visited a rescue centre in Costa Rica which was my personal favourite. The entertainment on the ship was first class with the nightly theatre shows very professional even when the boat was a little bumpy. What really made the cruise for us was the staff. All the staff were friendly, eager to please and Natasha in the Orion Restaurant and Eugene our wine waiter were superb. Nothing was too much trouble, from fetching an extra cracker to go with our cheese or keeping our wine glasses topped up without us asking. All the staff from cleaners to the Captain were cheery, helpful and carried out their duties with a smile. Yes the boat is a little dated, the food is very good rather than excellent but everything was clean, the public toilets were always clean! at the self service restaurants in busy times you might have to queue but then this isn't a luxury holiday (but then you aren't paying luxury prices) but if you want value for money and an enjoyable trip then this is the boat for you! Read Less
4 Helpful Votes
Sail Date: February 2017
We chose this cruise based solely on the itinerary which included Cuba, Columbia and Grand Cayman (having missed Grand Cayman last year due to adverse weather). Now here's the thing. The itinerary changed almost completely from when ... Read More
We chose this cruise based solely on the itinerary which included Cuba, Columbia and Grand Cayman (having missed Grand Cayman last year due to adverse weather). Now here's the thing. The itinerary changed almost completely from when we booked it in May. Same ports just different days! Flew from Manchester on the Dreamliner. It was no dreamliner for sure. Perfectly average flight with average food and service. Seats narrow and uncomfortable but good leg room. On time and smooth. I have never done a package cruise but liked leaving my bags and not seeing them again! No major problems boarding but asked to fill in immigration cards on arrival at Montego Bay airport. No pens. Nowhere to lean. Big queue and no aircon. Can these not be done on the plane? Boarded no problem. Nothing wow about the ship but nothing majorly to complain about. Inside cabin. Prefer to pay for cruises above windows. Cabin adequate. Enough hanging space. However only 2 accessible plugs. One US and one European socket. Had to unplug the bedside lamps and these outlets. Kettle and tea/coffee supplied. Hairdryer weak and attached to bathroom wall. No real noise issues. No aircon controls. No towel animals! :-( Chocolates on pillow at night. Entertainment average and repetetive. However, the show staff worked really hard and gave a few good performances, particularly the very energetic "CanCan". Well done! Game shows and musicians very repetetive and loud. Daily quizzes and of course, Bingo. Very little other entertainment really. Some of the "entertainment" was about upselling. "Masterchef" was just to encourage you to try the fine dining. Daytime entertainment poor. Forget a sunbed if you are not up by 6am. And NOT policed despite Thompson saying they are. Dining in Orion was good. Food was mostly very good and always hot enough. Drink service was sometimes slow. Rarely had to wait for a table. On arrival each night we were asked if we "minded sharing". When we declined we were ALWAYS shown to a table for two within minutes and noticed there were always plenty of tables available? The Lido buffet in particular was a shambles. It is set out badly and results in you queuing through endless salad, fruit and breads before getting to hot food. Even at breakfast. If there was nobody at the hot station and somebody skipped the cold section this resulted in grumbles and whinges from other passengers. The sirens buffet was slightly better with the hot station being more seperated from the cold foods. The terrace burger bar was good. Always fresh burgers, fries and salads. Also better for breakfast at both sirens and Lido as they both had outside stations. Drink service was mostly good and not too long a wait. However we did think that the drinks were very weak with the exception of one or two cocktails. Even the draft cider seemed weak? We were all inclusive and did not see the need to upgrade for an extra £10 a night as there was a perfectly adequate choice. Prosecco on tap!!!!!! :-) We went to the Terrace grill for the hot stone meal one night (additional £16 each) and wow it was worth it. Fantastic Steak and Lobster. Dessert however, looked amazing but was just a variety of flavoured mousse. We booked ALL our excursions through the ship. Something I never usually do but did due to the ports (Columbia and Panama in particular). We did Cuba, Cozumel and Cartagena independently once on shore. I did make a complaint to the ship about 3 trips as they were simply not as described in the brochure. I ended up almost carrying one elderly woman down a mountainside. Thompson described it as "walk over uneven ground". Wow. It was vertical in someplaces. Anyway, they either chose to ignore my concerns or misunderstood. They refunded us 20% of one trip as we had skipped a part of the trip. My concerns were based on safety. There were, as usual all the same trips being offered at the port gates. Some substantially cheaper, others not much. I would say though that all the ports are doable independently if you are not too nervous. However, given that Thompsons changed the schedules I would be wary of booking excursions independently prior to travel. We also found that bus drivers/guides etc are now routinely asking for tips. I don't like being asked. And in all the ports without exception, they drove like madmen! However, my partner did see fit to drop them a few dollars each time! :-( Wifi in the ports was very lacking. Nothing at all in Cuba although some of the big hotels may allow you to buy some time. Ships wifi is £49 per week. A curious thing. We went to reception to book the restaurant and checked our account. We were told that we had 4 seperate internet charges of £8 each time due to using ships wifi. We had never used it. The girl was very dismissive and told us we must have. She checked our phone mac address and they were completely different. She would not accept that we were not even on the ship at the time the log ins occured. We went back the next morning with phones, kindles etc and we were told that we must have an account "linked" to somebody else by mistake. However, they were apologetic and did refund the money. Just beware that you don't wait until departure day to check your accounts. Overall a good trip. While the ship lacks the wow factor, she is old but very clean. Lovely modern (and clean) public toilets. Read Less
7 Helpful Votes
Sail Date: January 2017
We booked this all inclusive holiday as something special do on my 70th birthday. A trip to the Caribbean taking in the Panama canal and Havana amongst other places has always been something we had wanted to do. First impressions ... Read More
We booked this all inclusive holiday as something special do on my 70th birthday. A trip to the Caribbean taking in the Panama canal and Havana amongst other places has always been something we had wanted to do. First impressions The transfer from the airport to the ship was not without its problems, Thomson really do need to organise themselves. We were given a form to fill out on the place which we duly completed only to be given another form at the airport that we had to fill out on the move in a queue, very frustrating. We finally got to the transfer bus which was very old and uncomfortable. Fortunately the transfer to the ship was fairly short. On arrival at the cruise terminal things were much more customer focused and we were whisked through to the ship very quickly. The ship was small by today's standards but from the outside it looked in reasonable condition. All inclusive not On our way through the terminal we had our first experience of this holiday not being what we would call all inclusive, we were asked to pay £24.00 rent for the safe in our cabin, this was not the only extra cost. When we arrived at our cabin there was a mini bar, a small fridge packed with various drinks. I was just about to open a beer after the long journey when I noticed a small slip of paper, to my surprise you had to pay for any of the contents in the fridge once again not all inclusive. My next surprise was the high cost of an internet connection £90.00 for 14 days and the space purchased was only enough for a few emails. Finally quite a number of drinks were not included in our package though some were subsidised, this spoiled the all inclusive experience and it seemed a bit petty to us. Ship customer experience The Negatives The ship was built in 1986 and had benefitted from various refits over the years. We had booked one of the few balcony cabins, it was quite small compared to other cruise liners we have experienced with very little storage space for hanging cloths but we coped. On our first sea day we had a late breakfast and went exploring, the promenade deck was packed with sun beds so much so that they blocked the thoroughfare in some places and were potentially trip hazards, this situation was poorly managed or not managed at all by the crew. Our walk took in the areas around the swimming pools, it was then obvious why the promenade deck was over crowded by sun beds, it was our impression there were just too many for a ship of this capacity. The swimming pools were filled with cold sea water daily, they were small and by today's standards not very accessible due to the low level of the water. On sea days there were not enough activities and the ones there were restricted like playing bowls in a circulation route (lift lobby), a potential accident waiting to happen.   The positives Our cabin was immaculately cleaned and maintained daily by our Steward Ryan. We opted for waiter service for breakfast and dinner, the food was some of the best we have ever had on a cruise being really well presented and served in a timely manner. The waiting staff were very efficient and friendly and there was no shortage of drinks served with the meals. There were a number of short shows to watch on a daily basis, the entertainment team presented these very professionally and they were amusing to watch. As I previously stated the ship was in our opinion very tired and overdue for replacement but it seemed maintained to a high standard not withstanding this it was built in 1986 and there are many other ships that are newer boasting much more circulation space and amenities in the open deck areas. We flew out and returned to Birmingham UK, apart from small problems our flights and transfers were very easy, the Dreamliner is a great plane and we had plenty of room. The food was good for aeroplane food and both flights were problem free. In summary Apart from all the problems we would use Thomson again as they have been good in the past and our experience this time was not totally negative but we would not consider them if we went on another cruise. Read Less
14 Helpful Votes
Sail Date: January 2017
This is only our 2nd cruise, so we don't really have anything to compare this with, but we thoroughly enjoyed our time on the Dream and didn't really want to leave it!! I know a lot of people say the ship is old or tired, but ... Read More
This is only our 2nd cruise, so we don't really have anything to compare this with, but we thoroughly enjoyed our time on the Dream and didn't really want to leave it!! I know a lot of people say the ship is old or tired, but actually she is still a really lovely vessel. She is very comfortable - we had an outside plus cabin and I have to say it was worth it. The cabin was very spacious with lots more storage than I was expecting, a queen size bed (slightly bigger than a UK king size) which was incredibly comfortable. You even get a sofa!! All in all, a really nice place to come back to of an evening. The food was very good - lots of it and plenty of variety. We used Sirens for breakfast as you could see the port from there of a morning. Then the Lido buffet for lunch and some evenings, but the Orion was a particular treat for evening dining. The waiters down there are incredible. I have to say what made the cruise for us were the evening shows by the entertainment team - they were outstanding. A different show every night, and each one was superbly performed. They should all be on the west end stage, but selfishly I'm glad they aren't as it meant we could have them all to ourselves on the boat!! A special shout out for Gavin's facial expressions as the landlord in the Les Mis selection of songs in their Broadway Blitz show - it was was priceless. Honestly, they are all so talented - I know Gavin said they did different shows each night as they couldn't please everyone all of the time,, but they certainly hit the spot all the time for us! The staff on board were all pretty good - I was a bit surprised not to get any towel animals, we thought you got that on every boat, and that was a bit disappointing, but that's just one trivial moan amongst all the good stuff. Hendar, our steward, looked after us brilliantly and when I mentioned the towel sculpture, he did us an elephant especially! The excursions were superb - I picked this cruise because of the excursions as I wanted to see the Mayan ruins, and boy, did I. They take you to some amazing sites, and the excursions were all really well organised and with knowledgable and entertaining guides - Roberto on the Kohunliche and Dzibanche combo and Marisol on the Lamanai Temples trip in particular. The missing star on this rating is for 2 reasons. First - Wifi rip off. You have to pay for Wifi connection. Even if you do, there are still data restrictions. This really hacked us off. Come on Thomson, in this day and age, you should be providing Wifi as standard and as part of the package. I would like to see their rationale for charging so much for so little - any comment Thomson? I am ready to accept a reasonable argument if you have one. Second - and this one really annoyed me and nearly ruined my holiday - money. They say the Dream is a cashless ship, which she is as long as you don't require money to change up. I foolishly brought only Jamaican dollars (cos that's what I was told I would need since there was no money needed on board and we were staying in Jamaica for a week after the cruise). However, other than in Jamaica (and even there they prefer US dollars!), Jamaican dollars aren't acceptable (which I accept I should have realised for myself). But I hadn't bought any other currency. The exchange bureau wouldn't change Jamaican dollars. And they wouldn't let me buy currency using a debit card, or even have it charged to the room. When I asked why, they said they couldn't do it as the system wasn't set up to cater for this. Really?????? If it hadn't been for help from Nicola on the excursions team (who was brilliant), we would have had a real problem. Many thanks also to Paula, on the same team, who ultimately helped us to resolve the money problem, but if you aren't going to allow people to get money using a debit card, you have to have an ATM. Having said all that, we would definitely do the same cruise again and on the same ship because we thought she was great. Incidentally, we stayed the following week at the Jewel Runaway Bay which I've reviewed on Trip advisor but would thoroughly recommend! Read Less
24 Helpful Votes
Sail Date: January 2017
Thomson Dream Mayan Treasures 24 Jan – 31 Jan 2017 We are Canadian, cruise was booked through sunwing.ca, the advertised price included the cruise and return airfare from Toronto to Jamaica. This was our 3rd time on the Dream. We ... Read More
Thomson Dream Mayan Treasures 24 Jan – 31 Jan 2017 We are Canadian, cruise was booked through sunwing.ca, the advertised price included the cruise and return airfare from Toronto to Jamaica. This was our 3rd time on the Dream. We were originally attracted by the somewhat different itineraries. We have done other land based holidays and cruises in between. The Thomson Dream is an English cruise ship, almost all the passengers are from the UK. The food and entertainment has an English flavour. Flight and boarding the ship were smooth and uneventful. The Dream is an older/smaller ship carrying about 1500 passengers. There are no balconies but there is a full promenade/walk around on deck 9. Our cabin was on deck 10 outside, this was a bit larger than the inside cabins that we normally book. All the cabins that we have had, have been very suitable. All the staff, cleaners to captain are very friendly and are obviously working hard to keep the ship in good shape. Food is available in three main locations and a couple of extra charge restaurants plus burgers and pizza at the pool. We tended to have breakfast and lunch at the Lido, tea at Mistrals, and dinner in the Orion. Best feature of the Orion for dinner is sharing a table with 2-4 of your fellow passengers. Thanks folks for the great conversation along with an excellent meal. The Orion menu also has extra charge items, these tend to be larger meat dishes. We had one extra charge meal at Kora La, more room, nice meal, but we missed the shared table. Best meal of the cruise for myself was the last night in the Orion, it just ticked all the boxes. The Orion has plenty of small tables for those not wanting to share. Entertainment, hard to believe that 10 people can present such quality entertainment twice on 6 nights. There are 12 different shows, you would have to be onboard for two weeks to see all (not a bad idea!). The entertainers also perform occasionally in the Medusa and do dancercise and walk a mile(4 laps=1 mile) on the at sea days. The 7th night featured a comedian Jay McGee, told jokes and sang, quite good. Jay also did a late night routine. The entertainment is, was and continues to be the BEST that we have ever experienced on a cruise ship. Thanks, saw most shows twice. There is another band that plays in the Medusa, seemed to be popular, we never sat there. Other members of the staff do the usual contests karaoke etc. You have no doubt read some poor reviews. It is an older boat, some of the comments are true. We met a few onboard that were not happy, but most were. For ourselves the Dream is a fun friendly ship that we have had three great/fun cruises on. If we could book a Med cruise from Canada we would. Ports: Cozumel – We just walked around the port, mostly souvenir or jewelry stores. There is an interesting museum in walking distance. Costa Maya – A newer man made port with the usual shops. We took the shuttle to the fishing village. The village has a beach, it’s touristy. Had a good time here. Return by taxi. The fares are fixed at $3 each way, quite reasonable. Belize – Ship anchors quite a distance from the port, you travel in large transfer craft to the port with its usual shops. We hired a taxi for an hour for a tour of Belize city. Interesting but not the nicest town. If nothing else just take the transfer craft in and back, it’s a nice ride. Roatan – Booked a ship tour that included a semi-submersible coral reef tour. This tour was excellent and well worth it. Roatan is the kind of place that we would consider for a holiday. We did not do any of the “Ruins” tours as we have seen them in the past. Misc: The Thomson Dreams onboard currency is Sterling – £. This is not a problem for foreigners as it is all done on your credit card. Thomson do charge 2.5% for the use of credit cards. Possible to avoid the surcharge by depositing cash (£) or possibly using a debit card. Some credit cards charge a 2.5-3% foreign transaction fee, some (Amazon Visa is one) do not. Take US$. It’s the universal currency in the Caribbean. Useful for tips and local tours/shopping. Make sure you have a pen on the aircraft, customs/immigration forms to fill out. Third time on the Dream, we still got lost! Bill & Brenda from Canada Read Less
1 Helpful Vote
Sail Date: January 2017
Late as usual from Manchester Dreamliner to Jamacia hot plane dirty air vents above seat stuffed with wet and dry tissues paper towels YUK dity tray table coffee or gravy i hope sweet papers all on the floor not eveyone had pillows and ... Read More
Late as usual from Manchester Dreamliner to Jamacia hot plane dirty air vents above seat stuffed with wet and dry tissues paper towels YUK dity tray table coffee or gravy i hope sweet papers all on the floor not eveyone had pillows and blankets or 2 seats on row 16 a b 2 pillows im sure they had been used before drinks ok but dont ask for a spirit and a coke such looks from the staff food YUK chicken breat dont know how they found a bird that small potatoes awful hard tea coffee arrived as i have never drank either i asked for a orange or a coke NO you can have WATER a kind steward brought me a orange think it must have been his own i was asking for the world from the others hot no air tv games awful timed dragged needed another drink to take my evening tablet Still waiting trying to get a drink on board FORGET IT just before we landed a scone and clotted cream came it must have been a few weeks old cream was still fresh though i got a WATER thought you needed to keep you fluid up take up NOT THE THIS FLIGHT TOM123 to Jamacia Got to the ship really needing a drink to take tablets very caring staff on the Dreamliner HA HA what a difference great service great staff beautiful food same they had changed the itinerary most people had to lose or change their trips out our canbin just as we had booked wish they had different carpet as most do on different decks eat most night in the Orion restaurant quite happy breakfast in the self serve drinks in the Tides bar lovely lady Alpha waiting on the tables No shows No meetings we love to watch people oh god we had it all on board sunbeds all seem to be reserved around pools we and 4 other people sat at the other end of the ship in the quite read watched people good veiwing great time loved CUBA will be back Oh no the Dreamliner back to Manchester just the same dirty vents have taken many photos will in touch with Thomsons next cruise ships ok NO to the Dreamliner please teach you staff to be pleasant better food more toilets & ear phones different tv EACH WAY Read Less
8 Helpful Votes
Sail Date: January 2017
We didn’t have the best of starts to our Dream Cruise, a seven hour delay leaving Gatwick which resulted in us losing our first afternoon and evening on board. Transfer from Airport to Ship was the worst I have experienced in five ... Read More
We didn’t have the best of starts to our Dream Cruise, a seven hour delay leaving Gatwick which resulted in us losing our first afternoon and evening on board. Transfer from Airport to Ship was the worst I have experienced in five cruises. No immigration / customs forms provided on the flight, these needed filled in before joining a large queue in a very dated dusty corridor to the carpark. Once documents were handed in you joined another queue for a very old fashioned and dirty mini bus / small coach to the port. Kept seated on a very cramped and hot bus for over 20 minutes while second part of customs procedure took place, then had to wait longer for a safety briefing. Then joined another long queue to complete embarkation and collect cabin details. I paid for pre-booking of a cabin and selected my cabin eleven months prior to joining the ship, this didn’t guarantee my cabin as I was advised it had been double booked!!! This happened to many people on the ship, with one couple moved from deck nine to deck five for the same reason. £50 compensation was received and pre-booking fee returned. Unlike previous Cruise’s we were not shown to our cabin on first arrival but left to seek it out ourselves. First impressions of the ship were good, it’s an old ship (31 years), and is warn and tired in places but it is well maintained and kept really clean by the crew. Although not the cabin reserved, our cabin was very comfortable and spacious (deck 6), just like the rest of the ship it was warn in places and if you look hard enough you can find fault. That said we were very happy for the time we used it, the cabin attendant was not obtrusive but kept the cabin very clean and tidy. No towel animals but as many clean and fresh towels as was required. Dining: The Orion Restaurant, on deck four, provided excellent quality food for breakfast and evening meals with mostly good service, drinks service was quite slow during the evenings and non-existent on one night. They have a policy of open dining and my wife preferred for us to just eat as a couple, this appeared to frustrate the restaurant manager as the cruise progressed. The self-service restaurants (decks 9 & 11) also provided good quality breakfasts, with a great selection. The quality of the lunch and evening meals was not great but there was always plenty of choice. Bars: All bars provided good service and selection of drinks, sometimes service was a little slower than you would expect but not a real issue as we were on holiday relaxing. Our favourite bar was Tides, which was quieter than the others. Entertainment was good, show time team working hard to provide a different show each night. Live entertainment in the other bars was also good, the calypso steel drummer appeared to only know four songs and never played the drum, none the less he was entertaining. Medusa lounge had all the holiday camp type fun and games and audience participation. Deck space was hard to find when the ship was at sea, as with hotels people get up early to reserve their beds, ship information states that towels will be removed after 45 minutes but this never happened. Guest relations: I had the misfortune of speaking to Louise (Guest Relations) about our flight delay, her response was astonishing and unsatisfactory. "Planes are mechanical, they breakdown, you have to learn to live with it, there is nothing I can do" she snapped. Also, "I can’t advise on compensation, I have never been delayed. Nothing to do with me so I can't help”. She left the ship after one week, if she hasn't left the company she should do. Destinations team: This team were very frustrating, they had no knowledge of the ports of call other than the information provided on the daily sheet. Often providing inaccurate information. Handled the cancellation of a pre-booked trip very badly and basically told me if I hadn’t booked the trip on the ship they couldn’t help. The guest relation Lady (week one) and the destination team just did not care about their customers Ships Schedule: The dates and locations changed with no notice whatsoever, even though the route was re-planned four month ago. This caused a real problem for people who had arranged and paid for trip and excursions independently. Be warned! The schedule was the complete reverse of what was advertised at the time of booking. All in all we had a nice cruise, but not the Dream we expected. I don’t think we will be cruising with Thomson again. Read Less
26 Helpful Votes
Sail Date: January 2017
Ok , we are ' serial ' cruisers ... We LOVE them ! We've sailed with most companies over the years . Our 1st Thomson cruise was in the mid 90's on the Emerald , 18 months ago , on recommendations from friends , we did ... Read More
Ok , we are ' serial ' cruisers ... We LOVE them ! We've sailed with most companies over the years . Our 1st Thomson cruise was in the mid 90's on the Emerald , 18 months ago , on recommendations from friends , we did the Thomson Spirit , an old ship but we loved it ! Just after Xmas , I found this cruise , Cuban Fusion , dates were perfect , it tucked 2 places we wanted to visit Havana & Grand Cayman , so off we set to join the Thomson Dream ! A great flight out , checked our bags in at BHX , didn't see them again until onboard the ship ! Premium Cabin was very comfortable & great service . On arrival at MBJ , escorted through immigration by the reps and onto the coach . On departure at BHX we were given an envelope with our cabin numbers & landing cards , organisation is superb . We arrived at the Cruise Terminal & within minutes we were onboard . The ship is older than others we have recently sailed on with the American big boys , but it's comfortable , spotlessly clean , a great crew lead by Captain Richard ! We loved the size of this ship , spacious enough , even on sea days , same could not be said for Harmony of the Seas or Celebrity Reflection .... Food was excellent & I liked the fact the main dining room was open for lunch most days , even on our departure day ! Menu choices were excellent and the service well timed , not rushed . 3 speciality restaurants on board , all excellent , one was Indian/Chinese fusion , a hot stone restaurant & a traditional fine dining one ! Shows were excellent , the team really put a lot into it ! 2 decent sized pools ,a not bad gym , a few shops and several bars with entertainment . A lovely atmosphere onboard with a lot of regular cruisers all seemingly enjoying themselves . Buffet restaurants , of which there are 2 ,great idea , avoids all the chaos you normally get . Only criticism was our Thomson excursion in Havana , a highlight tour at a mere £ 48 pp for which we were taken from the ship , maybe a mile under the water to a viewing point , back to the ship where we were taken on a ' walking tour ' through the old town . Total rip off , when outside terminal there is a hop on hop off bus for $ 10 pp !!!! I never normally do ship tours , but having never been to Cuba , we didn't know the score . A lesson learnt ! Day of departure came all too soon , again fantastic organisation , bags outside the cabin late on the last night , next time you see them is on arrival in the UK .... Fantastic ! On departure from the ship , you are escorted onto the coach by the reps , met on arrival and escorted to the desks & before you know it you are back on the jet back to a cold damp UK ! Credit where it's due Thomson , excellent customer service throughout & 1st class organisation & value ! Read Less
6 Helpful Votes
Sail Date: January 2017
We chose this cruise because of the relaxed dress code.This was our first cruise. so evening dress was out of the question.We both like to dress up ,but on our terms .So it was nice to have the choice after a day excursion that we could ... Read More
We chose this cruise because of the relaxed dress code.This was our first cruise. so evening dress was out of the question.We both like to dress up ,but on our terms .So it was nice to have the choice after a day excursion that we could just chill and have our evening meal in the self service restaurant,if we wanted to.anything went in there. Even shorts and T shirts was acceptable.The food in the Orion restaurant was excellent ,as was the service We had the best rib eye steak that we had tasted You could either share a table or have one for the two of you The all inclusive carried on at the dining table were the waiter took your order .The service was like a well oiled machine,everyone had there courses without waiting very long, and were hot.To say how many people ate at one time , it still amazes me how they did it. The self service restaurant was also very good, plenty of choice.such as soup salads .hot meats cold meats cooked veg.chips. Pasta dishes Pizzas. Stir frys and plenty more . The staff were constantly keeping a watch on the food keeping it tidy, and changing the trays as soon as they started to look a little empty.Food was not allowed to fall out of the containers, before it got wiped away keeping it looking nice even if you went very late in the evening.The ship is 36years old., so it is tired looking. We didnt care about that as we were only concerned how clean it was as I have O.C.D. out off my own house.It came up to expectations.(thank god )The entertainment was brilliant. Thompson Excursions were a bit hit and miss. We had a trip round Aruba, waste of money, there was nothing of interest at all. Get a taxi to the beach it will be better. we felt ripped off. we also felt the same when we went on a excursion with Thompson again to Santa marta that was even worse.again nothing of interest. and these trips are not cheap. Havana was great .We had a thompson coach take us to the town and gave us a guide to show us around.Worth every penny The showTropicana is a must.it looks expensive, but booking it through thompson , we got a good table.and a bottle of presseco bottle of rum to share between 4people and as you are on a thompson bus you can drink the lot,..Unfortunatly the ship had to leave two people behind as they were late to embark.They had got the wrong time to return to the ship.The captain felt terrible ,but he had to go,as there was another ship waiting to dock. Thompson removed all their belongings and put their cases on the quay. A rep that was on the quay then took over to make sure they were ok. This is why we took all the trips with thompson because if for some reason you get held up,they have to go . but if you are with thompson this never happens If you go to the panama canal ,dont go on the train, go on the boat. the train ride is very boring as all you see is trees mostly as you go through the rain forest. Our cabin was an inner one as we were never in it. bed was so comfortable it was hard to get out in a morning. We are now hooked on cruising . Read Less
9 Helpful Votes
Sail Date: January 2017
We chose this cruise because of the itinerary, the brochure description and travel agent recommendations to celebrate a special birthday. Dreamliner flight was fine, except for the poor entertainment offer which made the 9 hour flight ... Read More
We chose this cruise because of the itinerary, the brochure description and travel agent recommendations to celebrate a special birthday. Dreamliner flight was fine, except for the poor entertainment offer which made the 9 hour flight appear much longer. Food was acceptable quality. On the return flight, the food and staff were less good and the cabin was extremely hot. It was only on landing that we were told that an air conditioning motor had stopped working, poor communication. Montego Bay airport and transfer was a joke, kept waiting in an airless corridor for buses to transport to the ship, then even longer in the port hall waiting for passes etc. Also the, as we found out later, every present photographers, who throughout the 2 weeks pestered us to have photographs taken in corridors and any spare space they could find. Such an annoyance. Food in the buffet restaurants was better in Sirens than in Lido which as per other reviews, was often dirty and messy. Orion restaurant was far better and we were lucky to have excellent service from Noel, his assistant Ryan and Raymond the sommelier. We called them the dream team. Breakfast was fine except that cold toast was brought to the table the minute you sat down, not really acceptable, however this was a minor issue. Our cabin was spotless, however it was very dated, not the refurbished vessel we had been sold! In one area of the ship there was a constant smell of sewage so we were glad that was not near our cabin. Captain Richard was a lovely man and his announcements were always good. Broadway lounge entertainment was of a good standard and the costumes were excellent. Entertainment in other areas of the ship were very overpowering for those, like us, who wished to relax quietly. Very "Hi-de-hi" quizzes and bingo, great for those who like it but not for all guests, hence there should have been other areas available without the need to move to avoid. Bar staff were mixed, some were excellent, others less good. Thank goodness for the "Dream News" which displayed the opening times of bars/restaurants as these varied from day to day. We did several excursions, however weather did spoil some of these, no-one's fault, but overall of an acceptable standard, although in Cozumel, our bus, along with others was taken to the "main shopping area" where we had 45 minutes, we were dropped outside a restaurant which it was obvious later had been "recommended" by the tour company. Very few shops were open and it was rather a run down area, however on re-boarding the bus and driving further along the road, there were some lovely busy squares full of shops, cafes etc, obviously the actual main shopping district, but we did not have enough time to walk there or visit. Very disappointing. The itinerary of our trip was changed from the original one booked and there was no mention of this prior to our departure. Again this was a common thread amongst guests' conversations. Like other reviewers, we would have welcomed a deck plan as it took several days to orientate ourselves. Main negatives: Cost of Wi-Fi - extortionate, should be free in this day and age. Having to pay for water (despite being all-inclusive). Tea and coffee facilities provided in rooms but not water! Drinks in Explorers' Lounge were not included in our All Inclusive Drinks Package, which we paid extra for, as only "Premium" guests could access these for free (additional cost of £10 per day if we wished to access this!), but we could pay a surcharge if we wished, £1.20 per cup! Lack of one quiet lounge inside for inclement weather or just to sit and relax, we spent a lot of time moving from lounge to lounge to get away from the poor duos performing on the various stages, surely one lounge could be kept for entertainment leaving another clear for quiet guests. Not all lounges serving drinks throughout the day and I feel that they should all have been available at all times. Couldn't just sit in one lounge and get a drink without moving at some time. This would have been invaluable when the weather was so bad on several days. Persistent photographers in your face, trying to drum up business. Lack of implementation of dress code policy, many guests wearing shorts of an evening in the bar areas. Overall, we were very, very disappointed, as were numerous guests who expressed similar comments to ours. Thomson have a lot of work to do to bring this cruise up to an acceptable standard. Luxury holidays in other parts of the world are far better quality and value. We will never cruise again following this very disappointing experience. Read Less
7 Helpful Votes
Sail Date: January 2017
I really don't know where to begin, yes the flight over was good on the Dreamliner but when the dinner is served they concentrated more on making sure the wine was served than getting everyone's dinner out. Montego Bay Jamaica ... Read More
I really don't know where to begin, yes the flight over was good on the Dreamliner but when the dinner is served they concentrated more on making sure the wine was served than getting everyone's dinner out. Montego Bay Jamaica is awful and non welcoming rubbish everywhere surely the port authority's could at least get it cleaned considering so many cruise ships use this port. Why do they insist on taking your photograph when you have been traveling for so long who buys them( it's all about upselling) The ship is tired it needs updating, The lifts are slow and you have to run the gauntlet to get in one trying to guess which one will come first. At the outside bars deck 9 if you want a soft drink you get ignored ask for a alcoholic drink they can't serve you fast enough. Most of the staff can speak English but they don't understand what we're saying so hard work you ask for a coke they say do you want a beer, if I wanted one I would have ordered it. Shore excursions are very expensive and not worth the money. We went on the panama trip, we were picked up at 9-15 the coach drove around colon (awful area) and then drove us to the train station we waited ages for the train in the heat our packed lunch was taken off the coach and put on the train where we could see it but not touch. We could purchase hot/cold drinks and snacks off the trolley whilst traveling along the tracks. The train ride was very good about hour and half long by the time we reached our destination about 2-45 we still hadn't had our provided packed lunch even though we could have eaten it on the train, I suppose that would have meant us not buying anything on the train. The packed lunch was then taken off the train and back on the coach again ? When we eventually got our lunch 3-15 we were really hungry by this time not good when your diabetic, it really wasn't worth the wait some dried up piece of meat in a stale bread roll. Our destinations over the 2 weeks were very poor expensive jewellery shops ( not interested) we enjoyed Havana although there was no shops just broken streets and smelly drains just the atmosphere was good, glad we went wouldn't want to go back.. the impression in all the ports of call that if the cruise ships are in let's raise the prices to extortionate amounts. The destination services was all about selling don't take any problems to them cause they really don't want to know, I heard a lot of complaints regarding them and reception over the 2 weeks, not a good service at all. We had bad weather as well so the ship was rolling a bit so motion sickness kicked in, we couldn't face 2 weeks of that so We wanted to jump ship when we got back to Montego Bay but we were told we couldn't do that, all we wanted was to stay in a hotel until our flight the following week but no we would have to pay £4,500 to do that disgusting price, because we would have broken the contract we would lose our flight? Still don't get it, but just another way of thomsons getting more money. I really could go on and on but to sum it up, we will not be going back on a Thomson cruise very expensive, everything high prices but done on the cheap. Food was good but got a bit repetitive. Read Less
14 Helpful Votes
Sail Date: January 2017
I knew when booking this was not a luxury liner but I was still very disappointed at the state of this ship On embarkation we were met by a tired looking carpets even more tired slow lifts and a bad smell I had taken my daughters on ... Read More
I knew when booking this was not a luxury liner but I was still very disappointed at the state of this ship On embarkation we were met by a tired looking carpets even more tired slow lifts and a bad smell I had taken my daughters on their first cruise and was frankly embarressed . I could not believe the pool areas both of which are untidy and shabby They have put WOODEN boards around the pools which are discoloured and look appalling I dont know why but the clientele on this cruise all seem like the extras on the comedy Benidorm and it honestly felt more like the Solanna Hotel at times Bare fat bellies and tattoos abound. They had even brought their own towel pegs to reserve their sunbeds about 6am along with their bingo dabbers!! Good points were nice cabin, bit old fashioned , we had a premium deluxe but beware the 9th deck cabins are above the main entertainment bar the music ends around midnight so dont book these if you go to bed early. Comfy bed and kept spotlessly clean by our cabin steward Staff all seemed happy and worked very hard Good range of food choice in the restaurants Destination services staff were rubbish and didnt know what they were talking about. entertainment was very average, nice theatre though! The itinerary includes Havana which was great in the day but a bit seedy at night and more expensive than I expected 18 cuban dollars for 4 weak mojitos the beach is a 30 or 20 dollar taxi ride away depending on your driver Big disappointment was Cozumel mexico there is nothing here, downtown is rubbish just full of tat shops and expensive silver jewelrey dont know why the boats dock here Expensive taxi ride to the beach 60 USD but theres nothing much else to see So if you like looking at fat bellies tattoos and hairy legs (thats just the women!) and playing bingo book a thomson cruise, I will stick to P and O !! Read Less
5 Helpful Votes
Sail Date: January 2017
We have travelled on Thompson cruises many times and love the entertainment the food and service is always excellent and we find them good value. This time I needed my wheelchair for distances and rough seas. I found there were many ... Read More
We have travelled on Thompson cruises many times and love the entertainment the food and service is always excellent and we find them good value. This time I needed my wheelchair for distances and rough seas. I found there were many problems to overcome at the airport due to the help desk being a distance from the airport entrance and the Thompson desk the furthest away. Birmingham airport is inclined and sprawling not good when you have to wheel yourself until you can get rid of the cases.at the desk Thompson representatives were excellent so we're the air hostesses. Please note you have to use airport wheelchairs on arrival make sure you have a room number label and name on your chair it goes straight to the ship. On board the room was very spacious we do not need a special disability room but make sure you can climb in a bath for showers I needed to ask for a bath mat. The food and service was as usual of a high standard in the main restaurant but by the end of the holiday I was annoyed in the outside eating areas as they were so few staff tables were not cleared up to an hour after being finished with and the tables were rarely wiped clean. The staff did not point out the gel machines and many cruisers never used them The entertainment was as usual very varied and of a high standard. The show team produced some spectacular shows and worked very hard often doing further shows after the nightly spectacle On this cruise we had not realised that in 14 days there were 4 days at sea and several short visits making half day cruising. All this was made worse because there was nothing for us to do no films lectures or extra musical things to listen too. There was however 1 short play which we enjoyed Smokers are well catered for having ALL of one side of the ship which happened to be the sunny side of the ship most days causing non smokers less choice for sun beds. To make it worse smoking or vaping rules were not adhered to and vaping was allowed everywhere in the lounges dining room and swimming pools. Being in a wheelchair my husband had to help me down the steps to exit the ship we actually complained to the service manager because no one helped my husband to bring the wheelchair down and once the man at the entrance was cross and shouted at me to move when I had no chair and my walking stick was in the scanner I could not therefore move safely. After this they were better but still one staff member was miserable and unhelpful. I think maybe the staff who usually are full of fun and laughter either did not get on with each other ( there was more of a nationality mix) or were unhappy. We wondered if the ship was going to be removed from the fleet and they were worried or the number of staff employed had been drastically reduced. My final personal opinion is that I will have to seriously consider whether Thompson will be my choice for a cruise in the future if they are cutting everything down to the bone. The airport in Jamaica on the way home was difficult. The staff were rude and sharp my husband had to show all his credit cards and I was left ages in the chair waiting to be scanned. I finally was desperate for the toilet so my husband wheeled me to a handicapped toilet and I was told someone was in it. We waited 15 minutes until I was so bad my husband had to help me in to use an ordinary one where the floor was slippy and full of women. How embarrassing. In the mean time a young fit member of airport staff came out of the disabled toilet and when challenged accused us as having a problem with her because she was black!! There was no one to speak to and complain but we did leave a letter of complaint with the information desk. Surprise surprise no one has contacted us. Good luck to any people out there like me who have to suffer a disability and the humiliation that goes with it but I would like to say there were wonderful people on board the ship that were so kind and helpful to both my husband and myself and certainly the women in the airport is not a true representative of mankind Read Less
20 Helpful Votes
Sail Date: January 2017
Well let's start with the positives, flight out on Thomson Dreamliner very good, seating,food,entertainment,cabin staff excellent. Montego Bay port arrival bit of a shambles, first impressions of ship and cabin ok, all staff cheery ... Read More
Well let's start with the positives, flight out on Thomson Dreamliner very good, seating,food,entertainment,cabin staff excellent. Montego Bay port arrival bit of a shambles, first impressions of ship and cabin ok, all staff cheery and helpful. Havana, well nothing quite prepares you for Havana, fascinating, cars, architecture , people, shops ( what shops?),holes in road and pavement, believe you me you've never seen "roadworks" till you've been to Havana. Don't bother with a tour in Havana , you don't need it, straight off ship into old town. Now I'm afraid it's all down hill from here folks! Weather after Cuba was awful,very rough crossing for "sea days" ( i hope I never here those two words again in a sentence for as long as I live) that comprised of trying to avoid 75% of the ship clientele ( loud, greedy hippos floundering around on the sun decks) high de high Thomson reps with 50s holiday camp mentality, and if you saw a sun bed without a towel, well that's not relevant cos you won't!. Why do Thomson make rules with no attempt to enforce them, towels must not be left on sun beds for more than 45 minutes or will be removed ( think that's probably days not minutes, easy mistake!) but on a more serious note,the standard of hygiene on board was excellent, hand cleaning stations at every turn, food hygiene excellent, and numerous notices around food stations to cover up at the counters, oops that's where it all falls down, obviously no one enforcing this rule so for most of the time on food station 11 deck out side it was covered in mountains of naked human blubber ( nice). The entertainment on board was of a high standard with the Broadway show room team being top class, apart from the guest comedian ( Stan somebody or other ) on the Wednesday night , I thought I'd been teleported back to the 70s ( Englishman Irishman and chinaman, WHAT! ) sexist jokes, racists jokes , Japanese impressions I kid you not with false teeth and wig " ah fank u very much" and before you ask I'm 66 and not particularly politically correct. Well people I could go on but I think you will get the feel of the cruise from my point of view , the second week was just awful, forget Columbia and Panama ( well the ports of call the ship went too, not fair to dismiss the countries like that, but first impressions not good) Did not feel safe in Santa Marta, Cartagena just continually harassed by taxi drivers, just gave up and went back to the ship, and as for Colon ( well the English pronouciation says it all I'm afraid) Thank you Thomson you have the dubious honour of providing us with our most expensive holiday to date and by a country mile the worst, needless to say we won't be back! Read Less
8 Helpful Votes
Sail Date: January 2017
Flew off on the dream liner end December 16 - 11 January 2017 which was a nice flight and had no issues on arrival Montego bay and the 15 minute bus journey to the ship. Once on board everything was nice, we knew it was an old ship so were ... Read More
Flew off on the dream liner end December 16 - 11 January 2017 which was a nice flight and had no issues on arrival Montego bay and the 15 minute bus journey to the ship. Once on board everything was nice, we knew it was an old ship so were well prepared for that. The cabin was great apart from the little tiny television screwed to the dressing table right at the other end of the cabin but we weren't there to watch tv so not a big issue. The food looked great and plentiful however I found on most occasions that it was only lukewarm and sometimes just plain cold. I didn't like the breakfast as it was horrible foreign bread/toast with a sweet and chewy texture and the sausages cheap and horrible pork yuk. The waiter service restaurants were just ok, Food looked amazing and was your upmarket gourmet food but I personally just didn't like it much. I found the entertainment dismal and the same throughout the entire two weeks. Some guy with turrets syndrome playing the tin drums was nice and entertaining on the first night and not so bad on the second night and half way through the cruise I was getting pretty fed up. The singers were quite good but very dreary and on occasions so dreary that I fell asleep. Be up early to get a sunbed otherwise you won't get one. There is a 45 minute rule on the ship that if you don't return to your sunbed that your towel will be removed but nobody actually there to check or remove towels so there was always plenty of arguments around the pool. Back to the entertainment, it was pretty much dull. The team in the Theater were brilliant and I thoroughly enjoyed all the theater entertainment and can not find fault with it. However entertainment on the decks was tired and boring. You make the most of it but in reality you'd rather be reading a good book with some ear plugs in. The shore excursion - Oh god what a load of rubbish. I wanted to be out on UTV's, buggies, jeeps, jet skies, Fun stuff. There wasn't any of that. We did book an exciting scuba diving and speed boat excursion but on arrival the sea was so rough that the scuba diving part was cancelled and then the speedboat was cut short because a women did her back in after the boat hit a large wave. Most excursion are tours to places. We went to Dunns river falls in Jamaica which was a good day out but it took nearly three hours to get there and four to come back because of the traffic. We booked the express excursion thinking express meant straight there and back again. NO we still stopped for 45 minutes at some over priced bar and restaurant place in the middle of nothingness. Ridicules, why would they call it Dunn falls express if it's not. Ok so then the worst place on earth I have ever been to, Havana CUBA. The ship docked right on the edge of the town, it took over an hour to get through immigration, the miserable people! Then I walked straight out of the immigration building and into a pile of dog poo. My brand new trainers that I kept especially for what I thought was going to be a beautiful place. Havana stank, dogs everywhere, potholes, roadworks, buildings falling apart. exhaust fumes choking the life from your lungs. We actually had an over night in this dump and when we went to find a restaurant they didn't have half of what was on the menu. We went from restaurant to restaurant trying to find something nice to eat only to be told in every single place that only a few things on the menu were available. There is no phone signal and no WiFi service. Horrible place and I do not recommend that you go there. We even paid good money on an excursion to the square where Former Prime Minister Fidel Castro held his speeches and it was just a big car park. I expected to find at least a market or something. There is nothing in Havana, nothing but crap and toxic fumes and rip-off taxi drivers. Coming to the end of our cruise and the weather worsened and we had a 36 hour journey back over to Jamaica in the rough sea! I have never felt so sick in my life so it did not help to be told our flight back to Manchester had been cancelled. Stuck in Jamaica for another day might seem like a bonus but no! Thomson arranged for hotels. First we had to queue for an hour to get through immigration and then we had to queue for hours and wait our turn to get on a coach to our hotel. Then because of the awful Montego Bay traffic (Nothing like I have ever witnessed or witness again)took us over an hour to get to the hotel. I was just knackered but the hotel was like Butlins for the Americans, loud and noisy children running up and down and screaming. OMG! I hardly slept a wink. Had arranged a 4am wake up call as we were getting picked up for the airport at 6am but just as I stepped out from the stupidly slow shower a note come under the door informing us that our new flight had been delayed for three hours. Thomson had arranged for a Spanish Airline to take us home, this airline did not care for us as customers and I was actually seated at one end of the aircraft and my partner at the other. When we complained they said there was nothing the could do. How ridiculous. There was all sorts of commotion on the plane as people, disabled folk and old people struggled to swap seats to be with their partners. Absolutely disgraceful in my opinion. So not the best cruise we have ever been on. We were on the ship for New year. The dullest New year party EVER. Just no excitement. I think they specialize for people who are over 100 years old and need to get with the times. Even 70+ year old people know how to party these days. Read Less
2 Helpful Votes
Sail Date: December 2016
This was going to be our first cruise so we had an open mind to see if we enjoyed it. When we booked, we were looking forward to the holiday of a lifetime and paid £200 each for 7 day "All Inclusive" drinks package so we were ... Read More
This was going to be our first cruise so we had an open mind to see if we enjoyed it. When we booked, we were looking forward to the holiday of a lifetime and paid £200 each for 7 day "All Inclusive" drinks package so we were quite annoyed to find that when we got on board that the "All Inclusive" package wasn't as all inclusive as we thought, ...... The "All Inclusive" package allows you to have the cheap "unbranded" spirits, the house Red or White wines and a small selection of cheap cocktails. If you want to have branded spirits and access to all the bar facilities you will be offered an "Upgrade" to the "Premium All Inclusive" package at another £70 per person for the week. Given that this was supposed to be the ultimate "All Inclusive" option, and this was a very special holiday for us, we paid for the "Premium" package. But this is still not all inclusive, be warned, a bottle of wine in the restaurant is EXTRA, perhaps I misunderstood the concept of "All Inclusive", but no, wait.... it gets better, the mini bar in your cabin has a good selection of drinks, but these are owned by "House Keeping" and they aren't part of the "All Inclusive" package. The Cruise is nothing to write home about, the excursions we booked were reasonably priced, we were due to visit Honduras, Belize, Costa Maya and Cozumel.... The ports are all standard tourist traps, same expensive junk with a different name on it. The quality of food is generally poor, quite a lot of options but badly cooked. There was Norovirus on the ship while we were there. If the weather is bad, your trapped inside the ship, its not very nice but your stuck with it. The two swimming pools are tiny, not enough room to swim in. The extra services such as the Spa are what you expect to pay for but a word of caution, there are too many people trying to amuse themselves during peak times so spa bookings tend to be full unless you want a spa treatment at 8 in the morning. You can't use an iron onboard, all laundry and ironing has to be done by the ships laundry, at an extra charge. The best part of our holiday was at the Riu Montego Bay. In our opinion, don't do the cruise at all, spend 2 weeks in Jamaica. Read Less
6 Helpful Votes
Sail Date: December 2016
This was a cruise anticipated to get our new year off to a great star but New Year's Eve on board was rather flat. There was the opportunity to celebrate two but nothing happened or was scheduled in the intinerary of events on the ... Read More
This was a cruise anticipated to get our new year off to a great star but New Year's Eve on board was rather flat. There was the opportunity to celebrate two but nothing happened or was scheduled in the intinerary of events on the night to acknowledge Big Ben striking in the UK earlier than Caribbean time ...some cruises seize the opportunity to celebrate both...Midnight arrived on board and with the Cruise director prompting us all to look at the funnel something BIG was anticipated but nothing mareialised other than a few balloons and poppers and a glass of fizzy plonk...this was an opportunity missed by the cruise director and his team to do something spectacular as other ships do. The Broadway Theatre hosts evening shows and the singers and dancers are the best on board...they are very good. Red Syndicate are not the best whilst Two Intense are much better. David Morgan the ships Steel Drummer has had better days and suggestion was that he ended up on the Dream as being the best of what was left. His songs are repetitive and he is a clock watcher... The cruise was not without its share of adverse weather, often arriving at short notice but nothing was in place to entertain passengers unable to take advantage of glorious sunshine and now housed indoors. Ample opportunity existed for a daytime dance/disco in the waters edge...maybe a beach party theme...Carribbean shirts and all that...something to get the party started so to speak...no...entertainment was lacking and the teams leader lacked imagination and creativity on these occasions. Same with sail always..they were flat too. These opinions were shared by many and not expressed in isolation. Those who had been on the Dream before felt the previous Director was better at creating the party atmosphere this cruise lacked. Accommodation was good. Housekeeping was of a high standard, towels changed on demand. Staff very friendly. Food was ok but has been better during a previous cruise on this ship. The Orion restaurant was very good and again staff attentive to detail. The Lido and Sirens restaurants are the buffet ones and selection was ok, nothing spectacular and presentation very basic. Waiter service in the public areas and entertainment venues is extremely slow. The waiters appear to take several orders at once, return to the bar with their orders and then you wait for all drinks to be prepared before they return to your table. This practice is preferred on board in favour of you visiting the bar to get your own drinks. I can appreciate the need to observe safety especially when the ship is rocking and many carrying glasses so this is something Thomsons need remain conscious of and ensure sufficient resources are available to prepare and distribute drinks in a much shorter time. Reception is another area that was often criticised. These staff have been selected for their ability to say No and to defend the many issues presented by the on board internet access and its excessive costs. Using this facility is very expensive and you need to ensure you fully understand its operation or be prepared for an inflated charge should you not log off correctly or its failure be apportioned to yourself. One cannot assume the Caribbean is where the sunshines continuously! This is not the case and it was confirmed during our cruise. Rain is essential to the beautiful scenery around you but downpours do occur so be prepared...some of lengthy durations too..Weather conditions quickly change and sailing time can encounter rough seas as was the case towards the end of our cruise. It deteriorated soon after leaving Havana and followed us back to Montrgo Bay via Cozomel where the sea was so rough excursions returning to the ship via a ferry needed to transfer back to the ship via a side access. The swell was such that the ferry was bobbing up and down excessively and transfer carried huge risks. It also delayed our departure by a couple of hours at least. The first Three stops on our cruise saw us drop into Roatan, Honduras, Belize and then Costa Maya where each port was like a shopping mall and the major stores existed at each. Unfortunately the ships Port shopping guide was given time to host presentations specific to items one could purchase on our travels and promoting the stores that carried Thomson recommendations! Something the port shopping Advisor omitted from his presentation is the fact purchases in Mexican governed countries benefit from a shopping and tourism money back initiative! An initiative that has been in place for some time that sees just short of 9% ....yes 9%... of total monetary spend on jewellery, diamonds and watches returned to your account within 60 days of purchase! ...so my advice is make your purchase in COZOMEL...not Roatan...not Belize...COZOMEL also has other outlets than those Thomsons promote that sell watch brands like Rolex and RADO too in addition to those available in Diamonds International... I am of the view we all want to save money and it's better in our pocket than theirs..my only thought as to why this initiative escapes reference during presentations is that it would compromise sales at ports where this initiative does not exist. Check it out...it's a GOVERNMENT initiative...and not something outlets subsidise. You stand to save a lot of money or lose it depending on place of purchase but ultimately it's your call. If you have any questions you think I may be able to help you with then please don't hesitate to ask. Read Less
5 Helpful Votes
Sail Date: December 2016
If you're looking to reenact scenes from "Carry on Sailing", then this is the ship for you. Our room was a decent size (outside plus), but resembled something from the 1970's, with dark wood panelling and floral ... Read More
If you're looking to reenact scenes from "Carry on Sailing", then this is the ship for you. Our room was a decent size (outside plus), but resembled something from the 1970's, with dark wood panelling and floral carpet ensemble, finished off with a large bleach stain on one of the curtains (don't even get me started on the dirty old plastic bottle parked under the bed, together with 2 years worth of dust and fluff). Throughout, the ship looked tired and worn, and an unusual smell of boiled cabbage permeated the air. On the sun decks, glasses and crockery were not collected until the end of each day, and tables were often left uncleared and unwiped. It seemed perfectly acceptable for people to visit the buffets in a state of undress and bare footed. Casual T-shirts were allowed in the Orion restaurant on formal evenings, and we spotted a number of guests puffing on e-cigarettes in the restaurant and bars inside of the ship. Entertainment was poor at best, with the exception of the Show Team in the Broadway Lounge. The steel drum guy had a very limited musical repertoire - on a good day he had maximum 5 songs (which we now know off by heart), and played regularly around the ship sometimes up to 5 times per day. Other bands around the ship were ok, just not EVERY day, and if you're lucky, the guest acts (1 per week) include one of the grumbleweeds, and a couple of blokes who probably had their own spot on the Comedians 1970s TV show. One evening, we were treated to an Elton John DVD playing in the lounge (yes, really)!! No sign of the entertainment team after 11 pm. Entertainment after this time was usually held in the Waters Edge bar, where a few danced to records; this is also shared with the casino. However, going to bed early is essential, as you can forget a lie in on sea days. You must be ready to set your alarm and set off to the starting blocks to reserve a sun bed by 7 am. Anything will do - a hat, random flip flop or my own personal favourite - a scatter cushion from your bedroom. You may then retire to your room until late morning, safe in the knowledge that your bed, towel and/or possessions will still be there, as Thomson do not enforce their own policy of NOT reserving sunbeds. Service was extremely poor in all of the bars, it wasn't unusual to wait more than 30 minutes for a drink, and that's after spending 20 minutes trying to attract the attention of the moody looking waiter who would look anywhere but directly at you. Waiters/wine stewards in the Orion restaurant were all pleasant and friendly, but service was often very slow, food luke warm and resembled something from a motorway service station canteen. There was a choice of three al la carte restaurants, food was good in all of these, but again, service was slow (we waited more than two hours between courses in Mistrels) A £5 discount was applied if you chose to eat at all three (which will set you back £50 p/p). Steak in the Orion restaurant carried an extra £10 charge, and beware if you have opted for the "all inclusive" drinks package. This does not include all drinks, in fact if you wish to have access to everything on the drinks menu, then you must upgrade to all inclusive premier - a mere snip, at £10 per person, per day (the only time you will have the full attention of the waiters, when trying to flog this upgrade). The only good thing about this cruise was returning home. A luxurious priced holiday, for a what was essentially a car ferry in fancy dress! Read Less
20 Helpful Votes
Sail Date: December 2016
I decided to treat my husband to a Caribbean Criuse for his 60th birthday. It was his first cruise and unfortunately he has decided will be his last. I had looked at the ship on line on YouTube and what we experienced bore no resemblance ... Read More
I decided to treat my husband to a Caribbean Criuse for his 60th birthday. It was his first cruise and unfortunately he has decided will be his last. I had looked at the ship on line on YouTube and what we experienced bore no resemblance to what was shown on the video. We were booked into an outside, at extra cost, cabin 5143. Walking through the corridor to the cabin there was a definite foul odour. The view through the cabin window was marred by the rusted frame work. The cabin was cleaned regularly by the cabin staff, however, we had problems with the toilet which was constantly leaking from the back. Three days in there were problems when the toilet stopped flushing. This was reported and fixed. The smell of effluence remained in the corridor throughout the cruise. The air conditioning in our room which was directly above our bed and was very fierce. The engineer was called to adjust it on more than one occasion. At night we could not sleep from constant rattling and scratching noises which we thought was coming from outside the cabin and was in fact coming from the lighting above our heads my husband had to stuff a cushion between the ceiling and frame to get some rest. The ship appears tired and rundown throughout and should be taken out of commission. Lifts between floors do not work efficiently and appear creaking. The Lido deck was dirty and unkept. Tables were placed ad hoc with rubber mats that were obviously placed for the table to sit were out of place and left worn and dirty. There was nowhere to sit on decks the areas around the pool were over crowded with deck chairs everywhere. Tables on deck were left uncleared. My husband had to clear away trays and plates in order for us to sit down. On other deck where there were seats there was smoking as non smokers we could not sit there. We chose to eat in the Orion restaurant the staff were very cheery, however, we waited 15-20 minutes between courses at evening meals. Breakfast our toast would be brought to the table and go cold whilst we waited for the breakfast to arrive which was on more than one occasion the wrong order. On deck drinks staff avoided coming over to you and we had to go to the bar. Having ordered a fruit punch cream was added without my asking for it when I sent this back it was returned to me in the same plastic beaker with the cream still obviously in the drink. The drinks steward was not pleased when I took it back to be changed I had to give it to a different server. The itinerary was changed at the last minute, we missed going to Grand Cayman. This was extremely disappointing as we had never been there before and we were hoping to visit family. We were instead taken back to Jamaica where we had already spent 7 nights of our trip. We were taken to Ocho Rios, the ship docked in what was an industrial loading area, far away from the town and the other cruise ships. We were told free transport was offered to Dunn's River Falls. No other option was given. The Falls cost $20 US each. It was Boxing Day and was crowded with tourists and residents queuing to get in. We would not travel with Thomson Cruises again. Read Less
6 Helpful Votes
Sail Date: December 2016
We choose this cruise mainly because of stops in Cuba and grand Cayman. I will catalogue below, but our biggest disappointment of the cruise was the fact that even though the itinerary stated we were going there! When we booked the ... Read More
We choose this cruise mainly because of stops in Cuba and grand Cayman. I will catalogue below, but our biggest disappointment of the cruise was the fact that even though the itinerary stated we were going there! When we booked the cruise the first stop was Cayman but this was changed. The day before we were due to go to Cayman the captain announced that we were unable to go yo Cayman as our anchorage had been cancelled as the bigger boats had priority! Poor reason not to go as this cruise hat been booked a year in advance. So my catalogue begins Arrived at Montgo bay our visit to Jamaica and only got to see the airport. The plane got in at 2.15 and we were kettled into a corridor at the airport in a queue until 4pm waiting for a coach transfer! The boat left for Cuba. Arrived at Cuba again queued in a corridor for 30 mins for a coach to go for a five minute drive to pick up a car tour. Julie the cruise tour manager was clueless! The lido pool deck was never clean. You never saw a drinks waiter you had to go up to the bar. Dishes lefty lying around and the tables never wiped. Most of the entertainment very ameature Positives Orion restaurant brilliant Broadway theatre fantastic Read Less
2 Helpful Votes
Sail Date: December 2016
HI all, This is the first time i have had reason to complain about thomson cruises. We booked this cruise to the caribbean for my lady and I plus a another family of three adults and one 12 year old lady. we were all excited about ... Read More
HI all, This is the first time i have had reason to complain about thomson cruises. We booked this cruise to the caribbean for my lady and I plus a another family of three adults and one 12 year old lady. we were all excited about getting some luxury in the sun. The whole Idea was to get away for Christmas with our friends and to surprise my now fiance by getting engaged on christmas eve. we paid 1650 each.2 weeks The flight was brilliant as were the crew. the new aircraft is fantastic, apart from a blocked toilet on the way out there were no problems. Embarkation was smooth. (may i add if you can book into NO1 lounges it was fantastic. the staff there and the quality of food and drink for 20 quid were brilliant, thank you no1). We arrived at the ship to find it looking tired and in need of replacing. The crew , well most of them looked like they had been shouted at to get a grip. Now we appreciate they are away from their families at christmas and empathise, however , if you decide to do this type of work then accept it. we decided to book an excursion named Caribbean experience, well it was a very limited experience to say the least. it was suppose to be a 7 hour trip and ended up taking us to a small village 40 minutes away with one shop and a pub for 30 minutes then rushed onto the bus for another 30 minute drive to another village with a so called nature reserve. A path through the woods does not constitute a nature reserve.Sorry. we stayed there for 90 minutes had a walk along a beach and then went to the local pub which was dirty with the smell of weed and people sleeping off hangovers in hammocks. Im not against people enjoying but it didnt make us feel comfortable. I complained to the excursion manageress who said she would send a complaint form off to head office. I asked for a refund for all our party or even a discount off another trip but was told bluntly NO.we were going to be on here for 2 weeks. I chased up the complaint and was told it was up to HO to sort out as she has no authority.Bull. WE paid 112 a couple for that trip which was not worth a tenner. so dont do it. In relation to this complaint after returning home i have written several letters of complaint and benn waffled to on every occasion.thye just dont care about my feelings on how we were treated. Good points. Food was lovely as were the catering staff and the meals were well presented and we were really looked after, in fact they made the effort for our engagement night and made christmas eve memorable.Thank you. Cabin maid was brill, as they all are, those little things with towels make a difference. The showteam theatre were very good, the shows great. Cuba was fab Thats it. all good points done. The main pool was empty when we embarked so the kids were boiling. there was very little attention to us whilst we were on deck, one time waiting an hour for a drink and then having to go to the bar ourselves. The artistes/singers on board were great albeit a bit repettative. The steel drum player every night was overwhelmingly noisy and wrongly placed. We never even had a embarkation party when leaving montego bay. Our toilet was blocked several times and had to be dismantled while we were out. with my fiance getting the blame for blocking it. trust me we didnt, we were last in line before the sludge gets to the plant room. we have cruised very often and know the rules for g sake, There was a smell of sewerage on the ship especially on deck 5 Lifts kept breaking down hand driers not working throughout the ship waiter service slow to say the least.and miserable We are very very disheartened with thomson who obviously do not give a damn about their reputation.just count the money, no wonder they have discovered their smile. the excursions are very expensive and not worth it. you will find Taxi's by the port who are extortionate as you pay per head. terrible. if you go outside the port terminal you will get a better deal. Please believe me when i say this is the first time i have written a complaint and it may well be all over the place. the end result is the same. I will Never sail on the older generation ships with thomson again, ever. unless it was paid for by thomson then id have to think about it. you would be better off with P and O or Princess. The Dream Is NOT for kids. there is nothing to do on there.you can stay at home and play monopoly./cards. Thomson you have lost a whole family who have used you for years.and you had your chance to rectify a bad situation.Very sad.Very tired,like your dream. PS. where i have marked poor for service this does not include restaurant staff who made the holiday worthwhile. Read Less
17 Helpful Votes
Sail Date: December 2016
We like to get away during the first 2 weeks of December and what better way than a Thomson cruise. This was our 10th Thomson cruise but our first time on Thomson Dream where we were fortunate enough to have an outside cabin on deck 10. ... Read More
We like to get away during the first 2 weeks of December and what better way than a Thomson cruise. This was our 10th Thomson cruise but our first time on Thomson Dream where we were fortunate enough to have an outside cabin on deck 10. There is an obstructed view in some of the cabins on this deck but that didn't worry us at all. The cabin was excellent, plenty of space and room to store your belongings. It was kept immaculate by our cabin steward. The temperature control was good. It was also nice to have tea and coffee making facilities within the cabin. Be aware that the electricity is american voltage and so UK appliances may run slowly. (i.e. my hotbrush). There is liquid soap/shower gel provided so don't forget your favourite shampoo. We ate mainly in the Orion restaurant for breakfast and dinner as we like to be served at the table whilst on holiday. The food was excellent throughout. There was a good choice; it was hot, plentiful and very well presented. I would defy anyone to complain about 'the full English' every morning! The waiters and wine waiters were well trained and very efficient and friendly. We do miss some of the traditions that are gradually being trimmed back such as the 'Baked Alaska Parade' which was minus the baked alaska or even the plastic ones previously introduced on Destiny! However, that's nothing to complain about! Captain Richard Watkins could only be described as a true 'Diamond Geezer' and as down to earth and friendly as you could wish to find anywhere. He sounded just like Martin Kemp over the tannoy! The entertainment was as good as ever. We liked the ship's layout with all the entertainment being along just one deck - deck 8. There was a good choice of bars creating a range of atmospheres and the drinks were good. We prefer not to purchase the all inclusive package as for us we find it preferable to pay for what we have consumed at the end. Our itinerary was the Pride of Panama which took in the Panama Canal; Costa Rica, Grand Cayman, Falmouth and Montego Bay in Jamaica. Falmouth was preferable to Catagena,Columbia I believe. It was not very advisable to venture ashore on your own in both Colon, Panama or Porto Limon, Costa Rica. Both places had an unsafe feel about them. There was a varied choice of excursions in all of the ports of call. Unfortunately, our trip through the Panama Canal had one hold up after another which took the shine off the day as a whole but we were still glad that we did it. We did feel that the shoreside excursions in these South American countries let the side down somewhat but probably that is the nature of the area there and very difficult for the Thomson Destination Services Team to control. There is a good duty free shop on board. Thomson have stopped handing out deck plans when you arrive on-board. It's a shame that they don't inform you of this beforehand and maybe give you a link to print off your own via your on-line booking. It's OK when you have found your way around but would make your first hours on the ship more pleasant knowing where you are going. All in all the Thomson Dream is up there with the rest of the Thomson fleet. We love them all and are ardent Thomson cruisers. We know where we stand with Thomson, we know just what we are getting with no hidden surprises or daily charges added to the cost. Read Less
6 Helpful Votes
Sail Date: December 2016
On the whole we enjoyed the two week cruise doing Panama Canal and Cuban Fusion. What has spoilt it really are a couple of things We booked the Panama Canal excursion through Thomson at a cost of about £90 each. We had no idea that ... Read More
On the whole we enjoyed the two week cruise doing Panama Canal and Cuban Fusion. What has spoilt it really are a couple of things We booked the Panama Canal excursion through Thomson at a cost of about £90 each. We had no idea that there was a two hour bus trip before we reached the point of joining the ferry to go through the canal. We then had to wait in the bus for authority from the Port Authority to go on ferry. We got going and there were cold drinks readily available, quite a poor lunch for what ended up being a VERY long day. We got to the first lock but had to wait about two hours for a very big heavily laden tanker ship to catch up with us and the same with the next lock. To cut a long story short this trip which should have been an 8 hour day ended up being a 11 1/2 hour day causing the ship to wait for over 600 passengers to board - it should have left port at about 6 but it was 8.30+ before we all boarded. The amount of food provided for this 11 1/2 day was very poor. Thomson need to forewarn their guests that this could happen!! We would not have booked this trip had we known. So beware if you decide you want to do this trip! We thought there were fewer crew staff than previously on the Dream this time, some were lovely and friendly. Others not so which is a bit disappointing. Food was fine and my husband was looked after well on his garlic free menu by the head waiter in the restaurant Orion. What has annoyed is the most - and if it is not rectified I will take this matter to Small Claims Court - we have been charged £20 for two blue towels which we returned to the Broadway Show Lounge just before we collected our hand luggage to depart ship. It used to be the system that old blue towels were placed by the pool which could be used by people on their last day and place them in a washbin when finished with. Now they have a system on the Dream whereby you leave your hand luggage at the right hand side of the Broadway and you can collect blue towels to use on last day from the left side of Broadway. A crew member has all the cabin numbers listed on sheets of paper and he marks off the number of towels we borrowed. We actually borrowed three because my husband has a bad neck and he rolled one up for neck support. We handed these back shortly before 2.30 pm, the crew member found our cabin number on the list and marked their return. Our friends who were with us borrowed one towel only and also returned it in the same way. Imagine my surprise to discover, thanks to my friend telling me about them being charged for their returned towel, we had been charged too for our returned towels!! I am so annoyed! I have tried writing to them but just get an automated reply back saying it will be dealt with within 28 days. Tried speaking to the branch in Cleethorpes where I booked it. They were quite helpful, I thought, but apart from one phone call back my email to them yesterday has not even been acknowledged. SO BEWARE IF YOU BORROW BLUE TOWELS ON YOUR LAST DAY, GET A RECEIPT FOR THEIR RETURN OR YOU WILL POSSIBLY HAVE THE SAME PROBLEM AS US! Think I will end it here. If we did not already have another cruise booked for June to celebrate my husband's brother and wife Diamond Wedding I doubt we would go on another Thomson cruise. Ironically, before we knew about this scenario with the towels, the day before we discovered the charge of £20, we had booked a cruise to celebrate my 65th birthday in the new Discovery 2. Certainly would not have booked this one had we known!! Read Less
4 Helpful Votes
Sail Date: December 2016
Having sailed with P &O previously and enjoyed the experience,we were a little unsure about what to expect when booking our thomson cruise on the Dream. Fortunately we had nothing to worry about as the Dream was an extremely ... Read More
Having sailed with P &O previously and enjoyed the experience,we were a little unsure about what to expect when booking our thomson cruise on the Dream. Fortunately we had nothing to worry about as the Dream was an extremely enjoyable experience, the food and staff being it's biggest selling attributes. Our cabin was spacious and clean and had a window which was great for sea views although not as good as our balcony with P & O. It had a fridge stocked with beers and soft drinks but we never used this as it was chargeable,we did pay for the basic all inclusive drinks package and found this to be excellent value. The wine in the restaurants was excellent and was topped up frequently by the waiters and you could have as much as you could drink. Entertainment was of a really good quality and we didn't want to leave the ship to go to our hotel in Jamaica. We had booked a further week in the Grand Luxury Bahia Principe in Runaway Bay Jamaica for or second week which was allegedly a 5 star hotel, unfortunately more like a 3 star, Staff were very unfriendly and the food average, we could never have stayed 2 weeks. Also had the unfortunate experience of being in the presence of the worst and most intimidating Thomson rep We had ever met named Godfrey, which almost stopped us booking any further Thomson Holidays. Don't be put off by bad reviews of the Dream, the Crew and hospitality is excellent and we will be booking another cruise asap. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.9
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 3.9

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