6 Helpful Votes
Sail Date: April 2017
This was our 8th time on the dream and we cannot fault it,we cruised from jamaica,around the caribbean over to funchal in madeira then over to cadiz finishing the cruise in malaga.For any one who likes cruising i would try a thomson cruise ... Read More
This was our 8th time on the dream and we cannot fault it,we cruised from jamaica,around the caribbean over to funchal in madeira then over to cadiz finishing the cruise in malaga.For any one who likes cruising i would try a thomson cruise first as it caters for the british holiday maker ie english food rather than continental menus,a decent pint of john smiths and stella artois lager.There is an a la carte menu available at a cost of £20 per person,were you will have a 6 course meal in mistrals restaurant,also there is the kora la were you can have a choice of indian or thai cuisine for the same price.The entertainment is west end style,the crew and the staff are brilliant,there is also the formal night were you can get you best togs on and be wined and dined in the restaurant.There are various excursions which can be booked before you go or at your local thomson shop and if your funds can stretch if your on a long haul flight book premium class its well worth it. Read Less
6 Helpful Votes
Sail Date: April 2017
We sailed with friends, choosing this cruise based on destination and price. Dreamliner flight from Glasgow was amazing...only to be ruined by the immigration fiasco in Montego Bay. Given two cards on arrival..no pens available, herded ... Read More
We sailed with friends, choosing this cruise based on destination and price. Dreamliner flight from Glasgow was amazing...only to be ruined by the immigration fiasco in Montego Bay. Given two cards on arrival..no pens available, herded into a hall/corridor with no aircon! Had to lean on walls/floor to complete forms, whilst security shouted instructions from the other end of the area. Form 1 taken at security, without being checked, form 2 taken as you disembarked the coach after transfer to ship. Found out after speaking to other guests, Manchester flight were given the forms onboard...how much simpler was that!! Be aware. Boarding was seamless and found cabin with no problem. Given we had got a great price for trip, our cabin, midship deck 5 was fine, a little small but you only sleep in it so was not a problem. Shower-room a little tired but spotless. Cabin staff work really hard, couldn't fault. Dining became a full time job! Food was varied and plentiful, anrything we didn't like was personal taste. Ate between two buffet restaurants during the day and Orion in the evening. Our waiters were Joseph, Samuel and Eugene...what a team. I celebrated my birthday whilst onboard and we booked Mistrals, amazing food and service. Best steak I have ever eaten. It was so good we booked again for the last night of holiday. We upgraded to Premium All Inclusive. To be honest, not worth the money..would have been cheaper paying the supplement per drink. One of our party is t total but had to pay for the upgrade as both passengers must take this. Perhaps something could be done Thomsons. Captain Harris was seen around the ship regularly, talking with his crew and passengers...something we had never seen on Royal Caribbean ships. We had 6 sea days going transatlantic, The weather here was some of the sunniest. I found this ok, enough to do if you made the effort. Entertainment crew work so hard always with a smile. All in all ship and crew were great and we would cruise with Thomson again. Tho only thing I would like to make you aware of was the timing of this cruise. We were the last ship to leave the Caribbean..end of season..most shops had little stock left. It was also over Easter or Holy Week as the Islanders called it. There were days where bars etc were closed on the trips as no alcohol can be served before 6pm, but it meant you couldn't get juice or water either. The weather was iffy, humid, plenty clouds and rain and some sunshine. Wouldn't cruise at this time again, normally go in November, weather better then. Malaga airport was a nightmare after checking for flight home. I had been warned it was the 'worst airport ever' and it lived up to this..boarding gate was changed 4 times...one of them boarding, the flight was going to Glasgow....but with Ryanair,not Thomson! All in all a great holiday with friends,can't really fault this trip Read Less
16 Helpful Votes
Sail Date: April 2017
First time on a cruse the Dream is not the biggest ship compared to some you see but it is mostly brits, the food is top notch propper bacon for breakfast all in all eating on the ship is better than I expected. the cabin was just big ... Read More
First time on a cruse the Dream is not the biggest ship compared to some you see but it is mostly brits, the food is top notch propper bacon for breakfast all in all eating on the ship is better than I expected. the cabin was just big enough for two it had a drinks bar which you have to pay for if you use it don't under stand that because if you go to the bar which there are loads of you can get any of the drinks and more that you have in your cabin, or cabin steward was Norman hello Norman. The captain is always walking around and is a very nice man, One tip if you put your towel on a sun bed then lets say you go for breakfast there is a chance it will not be there when you come back for some reason if someone wants the bed your towel is on all they have to do is tell one of the crew that towel has been there for a long time with no one on it and he will take it away and you get charged £10 if it happens go to reception you will find it there. We did the Panama canal trip what an experience don't want to tell you not to do it, you make your mind up the coach we had should not be called a coach as it was a reck the rep on it she had the microphone as load as she could and you could not understand her she repeted every thing until you ears were bleeding, When we got to the boat at last we set off to the first lock and tied up we had to wait for other boats to fill the lock it took about one hour, the food on the boat is pasta which is in the price of the trip which is £93 there is beer $2 a can, It took so long to get through the locks when we got to the bus time was getting on and the driver was flat out to get us back to the ship and as i said the bus was crap the rep started her chat again which only she knew what she was talking about, not worth the money. We went to Aruba great sunbathing on there beeches, did not feel safe when docked along the Columbian ports be alert if you go ashore, Read Less
7 Helpful Votes
Sail Date: March 2017
Arriving at Montego Bay was by a beautiful low inflight over the water to land at the airport. The paperwork for transit via Jamaica to the ship took some time and the terminal was hot and sweaty - until the coaches showed up and started ... Read More
Arriving at Montego Bay was by a beautiful low inflight over the water to land at the airport. The paperwork for transit via Jamaica to the ship took some time and the terminal was hot and sweaty - until the coaches showed up and started transferring the passengers to the cruise ship. Be sure to bring a pen with you for when you are queuing! We had wondered if it would be possible to go out somewhere to a beach for a couple of hours before going to the ship for its departure at 8pm, but by the time we had arrived after the 10 hour flight we did not have the initial enthusiasm to go anywhere else than the ship! Plus we were unsure how safe it would be to go around the port area/find a beach with our hand luggage in tow... The room was really nice with adequate space for two. It was a little dusty on the surfaces but that was soon sorted out the following day - changeover day is always busy for the hardworking cabin attendants! Cuba was a fantastic stop for us - cruise terminal is right in old town, it takes minutes to disembark the ship and you can walk around freely and safely (but must take out your passport with you) and fill in a visa form. You can exchange money right in the terminal and there is another exchange place just outside the terminal in the big square. There are also the odd ATM that we spotted in the outskirts of old town. We thought we would walk on our own and then find some agency where we could book an American car tour, but that was not really the set up there because as we entered deeper into Havana, there was no sign of tourist agencies that you might think could be there....it seems that if you don't want to book something through Thomson you can probably negotiate for it right outside the terminal be it American car trips, cart and horse, or walking tours. So we walked all the way to Revolution Square, had a trip up the lift to the watch tower with amazing views over Havana - then took a little 3 seater to Hotel Nationale, where we booked tickets for the show Le Parisien. The ships tour also goes there, which includes transport but we decided to do it ourselves with taxis. We got one welcome drink included in the price, but I would say not to eat there.....My personal view of the show was this is was good to hear the music and see some of the costumes but it was not very professionally done, nor did it have much of a story to it ....I would probably recommend that you skip the two costume shows (the other one Tropicana is more expensive) and get tickets for the Bueno Vista Social Club instead....We managed to get a American car tour ourselves by catching a driver that had just dropped off some other passengers - so we got to see a little of the larger Havana area which was nice and by this time we were also tired from all the walking so it was great to see the town in style and rest our feet! Next stop was Cozumel, Mexico. Here we had decided to rent a car ourselves as there is only one road around the island. This was fine - we found a local agency that closed at 7pm (the larger car rental in the cruise terminal closed at 5pm) so we had plenty of time to drive around. We went to Punta Sur, an eco beach and nature reserve right at the tip of the island and had a great day out there...lovely water to swim in and not so many people on the beach...there is a watch tower for birds and crocs, a small Mayan ruin and a light house with amazing views of the area...you can also have al fresco massage there so be sure to bring your dollars! Lots of shops near the terminal area but they had mostly closed by the time we had showered and changed in the evening so make sure you do your shopping early if that is what you are interested in. There is a Starbucks coffee shop nearby with free internet if you purchase something. Grand Cayman Islands: I would recommend the Stingray City tour, we paid 20 dollars for the trip just walking off the ship (cheaper than Thomson) and had a great couple of hours trying to take photos of the stingrays .....buy a water tight pouch before you go (from Amazon) for your telephone and try and take pics under the water, great fun! Snorkelling was included, and although we did not see so much marine life the water was very clear and it was definitely enjoyable to try. Jamaica: We went on ships' tour Bob Marley's tour to Nine Miles. It was a long day with lots of driving but our guide kept everyone entertained. The roads up to the village are quite scary, with large water trucks meeting you at tight bends of the road so you may wish to sit further back in the mini bus and on the left just in case! I am not sure if the day was worth all the driving - but it gave some insight into the island and some of the themes to Bob Marley's song writing. Oh and yes, there was a kitchen with some unusual 'cooking' - should you wish to have a smoke in honour of Bob! Aruba: Great Island to visit - beaches and island tour for 20 dollars.....just walk off the ship and an island tour bus will take you around to the sights and then leave you a couple of hours on a beach of your choice (and pick you up and return you to ship) .....we nearly booked the private atoll island tour with Thomson's and glad we didn't .....we spoke to some people who went to snorkel there and it was very rocky and not so good waters, and we also noticed that it was very close to the ship ....don't let the beautiful pictures of the atoll fool you, do it your own way! St. Martha, Columbia: There are city walking tours available as you disembark the ship for 30 dollars or the nature reserve and beach for 70 dollars per person if you don't fancy to do the ship's tours .... however, we suggest to do it yourself....St. Martha is perfectly safe, you can walk with your map that they give you just outside the terminal and there is a fantastic museum with information translated into English in the Old town and you can also walk and see the cathedral...for a beach you will need a taxi.....Not so many people speaking English, but you can get by with maps and good humour! Much more relaxed atmosphere here than in Cartagena....very warm and humid here, 32 degrees. Cartagena, Columbia: There is a small zoo with some animals as you disembark the ship. Outside the terminal there are plenty of people selling 3 hour city tours - we paid 20 dollars for one - and ended up in a mini bus and guide and a walk around the old city. You can also negotiate a taxi into town. It is a little bit of a distance so walking would not be recommended. I think there was four cruise ships there so the hop on hop off bus was full - you had to take a taxi into town to buy a ticket for it (which seemed to a little silly) .... great shopping here if you go on your own ... more difficult to shop if you are on a tour....very insistent street sellers - good to bring a hat with you... Panama: I did a Panama City tour with the ship' excursion team ...and my friend the Panama Canal tour. We were both not impressed! My city tour was quite long....and not so much to see in Panama City...we walked with 50 people from the bus around the Old Town, and then there was one hour of free shopping ... but we had no maps, some people had not taken much money with them as Colon was not a very safe port of call ... although there was some renovation going on in the old city really not much to see or do...plus never go with such a large crowd for a city tour! And don't walk around on your own in Colon either .... very poor place. The tour guides that we encountered (except for one in Jamaica) could not speak much English nor did they know much about the places we visited .....the quality of the guides could be better....! Entertainment team talented and good selection of shows; band in Medusa Lounge really good ..... we had a really nice holiday and the selection of the cruise stops were really good. Read Less
13 Helpful Votes
Sail Date: March 2017
This was our first cruise on this lovely old lady. What she may lack in glitz and glamour she more than makes up for with fabulous food, first class entertainment and a friendly welcoming atmosphere. The flight on the Dreamliner was ... Read More
This was our first cruise on this lovely old lady. What she may lack in glitz and glamour she more than makes up for with fabulous food, first class entertainment and a friendly welcoming atmosphere. The flight on the Dreamliner was good, we arrived in Montego bay on time but had to queue for a short while at the airport waiting for coaches to take us to the ship. Transfer was about 20 minutes and embarkation was quick and easy. Our cabin was much as expected - we had an inside on deck 5 midships which was in a quiet and convenient location. Unfortunately we were unlucky enough to have noisy neighbours the second week so I would recommend taking earplugs! There was plenty of hangers and hanging space but not much in the way of shelves and drawers. Tea and coffee was kept well stocked up by our cabin steward who was friendly and efficient. Food and atmosphere in the main dining room was excellent! Our waiter and assistant waiter looked after us exceptionally well and by our third night even the wine waiter was bringing our drinks to us as soon as we sat down. We developed a great relationship with these staff, as did the several other guests that returned to the same 'station' night after night. We tried the a la carte Mistrals one night. Although the food was delicious it lacked the atmosphere of the Main Restaurant. We enjoyed the shows put on by the Thomson show team. They had clearly been together a while and were well rehearsed and professional. There was a comedian on board each week and both were disappointing. Old fashioned and not that funny (though not offensive in any way!) There were games and quizzes on deck on sea days. Unfortunately these got a bit lengthy so it was easy to lose interest. The entertainment hosts did not interact with all the guests as much as I have seen on previous cruises. Music on board was excellent with a party band - Topmen - who are absolutely brilliant. The two duos - 2 Intense and Heart & Soul were also very good. The only staff we found to be a little bit rude on occasions were the Reception staff. Luckily we didn't need to use reception very often. Our fellow passengers ranged in age from 20s to 80s, but I would guess the majority were 40s and 50s. Most were very friendly and seemed to be enjoying their holiday. Of course there are always the odd ones who moan at anything and everything, and are only happy when they're miserable!! We work hard all year and save hard for our holidays so we go with the attitude that we are going to enjoy it....and usually do! All in all we had a really good holiday. I have cruised with P&O, Fred Olsen, Costa as well as on the Thomson Celebration, and I wouldn't hesitate to return on The Thomson Dream if the itinerary and the price were right. Read Less
12 Helpful Votes
Sail Date: March 2017
Cuban fusion We chose this cruise because of the itinerary. I wasn't looking forward to it after reading all the negative reviews. Arriving in Jamaica was a hoot, ok filling imigration forms in a corridor is not ideal but ... Read More
Cuban fusion We chose this cruise because of the itinerary. I wasn't looking forward to it after reading all the negative reviews. Arriving in Jamaica was a hoot, ok filling imigration forms in a corridor is not ideal but passport control none existant totally laidback typically Jamaican. The ship seemed a bit tired on the outside but what a lovely surprise once on board quite the opposite well looked after clean and everything looked reasonably new and very comfortable. The crew always busy keeping the ship clean lots of brass that was polished every day. Our Cabin steward (Mahrus) was there and made sure we had everything we required. Nothing over the week was to much trouble for him he was brilliant. We don't normally do excursions but so glad we did, the guides were all local and boy did the know their stuff, well worth the money. I'm gluten and lactose intolerant but didn't have a problem all week. We ate in Orions in the evening and there was always at least two items on the menu I could eat. The food was well presented hot and very enjoyable. The waiters were great, only negative the Head waiter (Boris) wasn't very happy when a table for two was requested. Soya was always available, so much so Natasha in Sirens brought it every morning without being asked. Afternoon tea was a big disappointment, not much for the gluten customer (a plain scone, muffin, cookie and sandwich) everyone else fabulous. Sea days great just take the opportunity to lie back and relax I did, Manchester airport was great, cases disappeared and appeared outside our cabin brilliant. The dream liner was great (we chose premium) better than British Airways newer planes I suppose. The plane coming back not so much an older plane premium not worth the extra money. Overall we thoroughly enjoyed our first cruise so much so we've just booked do the Pride of Panama next year (Discovery 2). Don't be put off by negative reviews invariably by people who have cruised for years and always go with Cunard, P & O etc or so they say probably next to the engine room. All the complainers on our cruise were never above deck 4 says it all (all fur coat and no knickers). Go for it and enjoy Read Less
15 Helpful Votes
Sail Date: March 2017
This was our 5th cruise with Thomson, second on the Dream, and was our best cruise overall. Embarkation was OK, taking about an hour from the airport to getting to the cabin. But at least we didn't have to collect and carry our cases ... Read More
This was our 5th cruise with Thomson, second on the Dream, and was our best cruise overall. Embarkation was OK, taking about an hour from the airport to getting to the cabin. But at least we didn't have to collect and carry our cases from the airport. The best bit about the cruise was the excellent entertainment. We loved the shows on the Broadway lounge, and all the groups in the various bars, and we got seats in every venue we went to - and the bar prices were OK. We enjoined the food on offer, using the buffet restaurants for breakfast and lunch, and the waiter service Orion restaurant for evening meals. The food quality was good, and the service excellent. The weather during the cruise was very good hot and sunny. On the 2 sea days we had no problem getting sunbeds or seats where we wanted - we got up at 9 am. We had no issues with the state of the cabin or the ship in general. This cruise had more of an international feel than other Thomson cruises, because there were some Canadian and Jamaican guests on board. We met many passengers on board who really enjoined the cruise, but also some moaners who complained about the food and shows. If you go on the cruise wanting a good time then I expect you will. But if you are looking for faults then you probably won't enjoy it. Read Less
17 Helpful Votes
Sail Date: March 2017
If a holiday camp atmosphere with regular hi di hi style announcements is your dream this is the cruise for you. Remember to set you alarm clock for 7am and you may manage to get a sun bed. If you like to drink cheap beer & spirits, ... Read More
If a holiday camp atmosphere with regular hi di hi style announcements is your dream this is the cruise for you. Remember to set you alarm clock for 7am and you may manage to get a sun bed. If you like to drink cheap beer & spirits, they're in abundance nearly 24/7 with the so called all inclusive package. If you enjoy British 80s style food you will enjoy piling your plate high in Sirens & Lido (please do remember to sanitise as not many folk bother..) If you like attending talks one highlight was a lecture on water retention. Having said all the above The excursions were excellent Staff were friendly Mistrals & the Asian restaurant were good The coffee Port served good coffee The Cuban Fusion itinerary was excellent with really interesting ports of call. Given that many a folk refuse to leave their sun bed and get off the ship, excursions were easy to book. Read Less
10 Helpful Votes
Sail Date: March 2017
Yes - the ship is a little tired, but that is the only fault we could find. If you are looking for a formal cruise with Broadway'esque' entertainment then this isn't the one for you, but the staff, food and itinerary were ... Read More
Yes - the ship is a little tired, but that is the only fault we could find. If you are looking for a formal cruise with Broadway'esque' entertainment then this isn't the one for you, but the staff, food and itinerary were second to none. Anything you want - you can have, the staff will do anything for you and work 7 days a week, the ship is spotless, as are the cabins. Some people will claim it is 'cheap booze'!! If Heineken and Strongbow on draught and Smirnoff and Gordons etc are cheap then OK - but I think not! People are quick to criticize Thomson cruises, this was my first and I was very happy with it - If you don't want the hustle and bustle of the buffet style restaurants then you don't have to use them - Orion is waiter service and no cover charge applies - and the food and service are excellent. Some of the bar staff in particular were faultless - James in Tides bar and Darren on the Sun deck to name a couple were very friendly and would do anything for you - always happy and cheerful. In a nutshell - we were more than happy with the Thomson Dream, it isn't a formal ship (but we aren't formal people) it is very laid back and easy going - one thing in particular which we were surprised at was that the staff took the towels off the beds if people didn't return within 40 mins - this is a huge plus for us!! We will definitely look at booking with Thomson again. Gemma and Martin Warrington UK Read Less
3 Helpful Votes
Sail Date: March 2017
Thomson Dream (Cuban Fusion and Mayan Treasures Itinerary) This was meant to be a holiday of a lifetime with my wife and too many things just did not meet the expectation of what we were told by Thomson at the time of booking. So what ... Read More
Thomson Dream (Cuban Fusion and Mayan Treasures Itinerary) This was meant to be a holiday of a lifetime with my wife and too many things just did not meet the expectation of what we were told by Thomson at the time of booking. So what was a wonderful holiday was marred by a lot of issues that was not handled well by Thomson. We booked a 2 week cruise from Montego Bay, Jamaica to see the west Caribbean stopping off at: Cayman Islands, Cuba, Mexico, Belize and Honduras with a few excursions booked through Thomson as well as with other tour operators. We booked in an outside cabin and everything was as expected decent sized room with a bit a dated decor as this ship is getting a bit older. The problem was when the ship set sail from port, the room vibrated heavily due to the ship's engine that caused rattling of the structure and anything that was not quite secure. When we reported this issue to the reception team, we were notified that no spare rooms available so we had to endure the first week with little sleep due to noise and vibration. The next week when a room was available to move us in to, we were charged a £70 supplementary as it was a room with a larger window! We have mentioned that any other hotel would not charge a change in room if the initial room was unsatisfactory as we could not even get a good nights sleep but Thomson has officially responded that their cabins are subject to noise and vibrations, and this is out of their control therefore no compensation would be offered to guests - very bad customer service and response. Reception staff are quick to be defensive and state their rights, without really understanding the issues you are trying to convey. The dining on board has a variety of food on offer everyday from their waited service in 4 restaurants in the evening to 2 buffet style restaurants as well. The food is acceptable but I would not say outstanding by any measure. We have been to other holidays with Thomson and I would say it's on par with their 3 star all-inclusive resorts. Entertainment offered a good variety of choice throughout the day with trivia quizzes to evening west end style performances with a very energetic team of performers. Excursions are quite expensive booking through Thomson and their strict regulations have lead to a number of excursions being cancelled and guests refunded on the morning of the trip. We had a snorkelling trip cancelled in Cayman Islands due to high waves but when on we got on shore there were more tour operators carrying out the same excursion. We knew a few other excursions was cancelled during our trip due to similar reasons or lack of people booking onto it, so quite a few people on board was not pleased to hear. We did book onto another excursion (not with Thomson) and we almost lost out on $600USD because Thomson changed the itinerary without letting us know. We were due to dock in Belize a day later than expected and only happened to stumble across that information when we spoke to reception team and saw a print out of an updated itinerary on the desk. So watch out if you are booking something not through Thomson, because they will not offer compensation, another complaint that we have logged with them since returning. The ports of call were all beautiful places: Georgetown, Cayman Islands; Havana, Cuba; Cozumel, Mexico; Montego Bay, Jamaica; Belize City, Belize; Roatan; Honduras. Would definitely go to the places we visited again but never a holiday with Thomson (TUI). Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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