6 Helpful Votes
Sail Date: April 2017
This was our 8th time on the dream and we cannot fault it,we cruised from jamaica,around the caribbean over to funchal in madeira then over to cadiz finishing the cruise in malaga.For any one who likes cruising i would try a thomson cruise ... Read More
This was our 8th time on the dream and we cannot fault it,we cruised from jamaica,around the caribbean over to funchal in madeira then over to cadiz finishing the cruise in malaga.For any one who likes cruising i would try a thomson cruise first as it caters for the british holiday maker ie english food rather than continental menus,a decent pint of john smiths and stella artois lager.There is an a la carte menu available at a cost of £20 per person,were you will have a 6 course meal in mistrals restaurant,also there is the kora la were you can have a choice of indian or thai cuisine for the same price.The entertainment is west end style,the crew and the staff are brilliant,there is also the formal night were you can get you best togs on and be wined and dined in the restaurant.There are various excursions which can be booked before you go or at your local thomson shop and if your funds can stretch if your on a long haul flight book premium class its well worth it. Read Less
10 Helpful Votes
Sail Date: March 2017
Yes - the ship is a little tired, but that is the only fault we could find. If you are looking for a formal cruise with Broadway'esque' entertainment then this isn't the one for you, but the staff, food and itinerary were ... Read More
Yes - the ship is a little tired, but that is the only fault we could find. If you are looking for a formal cruise with Broadway'esque' entertainment then this isn't the one for you, but the staff, food and itinerary were second to none. Anything you want - you can have, the staff will do anything for you and work 7 days a week, the ship is spotless, as are the cabins. Some people will claim it is 'cheap booze'!! If Heineken and Strongbow on draught and Smirnoff and Gordons etc are cheap then OK - but I think not! People are quick to criticize Thomson cruises, this was my first and I was very happy with it - If you don't want the hustle and bustle of the buffet style restaurants then you don't have to use them - Orion is waiter service and no cover charge applies - and the food and service are excellent. Some of the bar staff in particular were faultless - James in Tides bar and Darren on the Sun deck to name a couple were very friendly and would do anything for you - always happy and cheerful. In a nutshell - we were more than happy with the Thomson Dream, it isn't a formal ship (but we aren't formal people) it is very laid back and easy going - one thing in particular which we were surprised at was that the staff took the towels off the beds if people didn't return within 40 mins - this is a huge plus for us!! We will definitely look at booking with Thomson again. Gemma and Martin Warrington UK Read Less
6 Helpful Votes
Sail Date: February 2017
We chose this for it being all inclusive - drinks, flights, shuttle, and gratuities. We also loved that we could do a back to back cruise on the same ship. You didn't have to disembark and then go back on. The turn over day was just ... Read More
We chose this for it being all inclusive - drinks, flights, shuttle, and gratuities. We also loved that we could do a back to back cruise on the same ship. You didn't have to disembark and then go back on. The turn over day was just like being in another port. The ship is 31 years old but is very well kept up. It was always clean and the staff was always friendly. Even staff that were higher up in rank mingled and talked with the passengers. We also loved that it started in Jamaica instead of Florida. We had very few complaints. One complaint would be how slow the elevators were. Because of my husband's health, there were times that he couldn't do the stairs. The shore excursion people didn't push their excursions. They were just as helpful if you asked what the best way was to do our own thing in the ports of call. The food was good and there was always plenty of it. The broadway shows were great some nights and not so great other nights. But there was always something to do if that didn't suit your tastes. The comedians on board were British as this ship is from the UK, so we often missed out either because of not understanding them or because the British humour is a little different than ours. We would fo Thomson again in a heart beat, but I don't think that there is any other cruises that they offer to Canadians. Read Less
13 Helpful Votes
Sail Date: February 2017
Embarkation in Montego Bay was fairly smooth and without any problems. Once on board the ship we were shown directly to our outside plus cabin on deck six. The cabin was large clean and well maintained. Our cabin steward was a surprise as ... Read More
Embarkation in Montego Bay was fairly smooth and without any problems. Once on board the ship we were shown directly to our outside plus cabin on deck six. The cabin was large clean and well maintained. Our cabin steward was a surprise as he had been our steward on 2 previous cruises. Eating was not a problem - indeed all the eateries served good and plentiful food. The a la carte restaurants are all highly recommended especially Mistrals. The day to day shows, quizzes and live music are of a high quality as are the quiet spots like the library and the card room. Service in general is fine although it can be quite slow in the Medusa Lounge where quite often it is easier to go and get your own drinks. Now the problem - due to weather problems our complete itinerary was reversed meaning we arrived Cozumel 4 days early. This meant there were 9 ships for 8 berths and Thomson being a lot smaller than the multitude of Carnival and Royal Caribbean ships we were the ones to lose out. There was supposedly an attempt to arrange tenders to transfer us to shore but this never happened due to too large a swell at sea - things looked fairly smooth to us - which resulted in an additional day at sea and cancellation of our excursion. Overall this did not spoil our week and yes the ship is a little old but it is spotlessly clean and carries a certain air of regality that is missing in the modern floating behemoths that are the modern cruise liners of today. Don't be put off - Enjoy.................. Read Less
5 Helpful Votes
Sail Date: February 2017
Just come back from a wonderful week on my first cruise. I thought the ship was lovely (despite being old), clean, new upholstery, lots of places to relax and get away from people. I was blown away by the entertainment. Enjoyed dining with ... Read More
Just come back from a wonderful week on my first cruise. I thought the ship was lovely (despite being old), clean, new upholstery, lots of places to relax and get away from people. I was blown away by the entertainment. Enjoyed dining with others and alone. Service, food, organisation all surpassed my expectations. We enjoyed the trips, a spa treatment and just watching the sun set with a pina colada in the hand. Everything went smoothly and I would like to congratulate Thompson - I will be back. Pride of the Panama programme was very varied. Essentially we had a day at sea, a rainforest day (Costa Rica), an engineering day (Panama - quite thrilling), a day in a lovely Spanish inspired town Cartagena (Colombia), a beach day from the beautiful Swan Hotel (Santa Marta/Roderedo), a relaxing day at sea back to Jamaica, short trip to Rose Hall sugar plantation house (Jamaica) before flying home. Great variety and easy to do if you are not very mobile. Wish we could have stayed on for Mexico, Cuba and Cayman's - maybe next time. Read Less
4 Helpful Votes
Sail Date: February 2017
We chose this cruise based solely on the itinerary which included Cuba, Columbia and Grand Cayman (having missed Grand Cayman last year due to adverse weather). Now here's the thing. The itinerary changed almost completely from when ... Read More
We chose this cruise based solely on the itinerary which included Cuba, Columbia and Grand Cayman (having missed Grand Cayman last year due to adverse weather). Now here's the thing. The itinerary changed almost completely from when we booked it in May. Same ports just different days! Flew from Manchester on the Dreamliner. It was no dreamliner for sure. Perfectly average flight with average food and service. Seats narrow and uncomfortable but good leg room. On time and smooth. I have never done a package cruise but liked leaving my bags and not seeing them again! No major problems boarding but asked to fill in immigration cards on arrival at Montego Bay airport. No pens. Nowhere to lean. Big queue and no aircon. Can these not be done on the plane? Boarded no problem. Nothing wow about the ship but nothing majorly to complain about. Inside cabin. Prefer to pay for cruises above windows. Cabin adequate. Enough hanging space. However only 2 accessible plugs. One US and one European socket. Had to unplug the bedside lamps and these outlets. Kettle and tea/coffee supplied. Hairdryer weak and attached to bathroom wall. No real noise issues. No aircon controls. No towel animals! :-( Chocolates on pillow at night. Entertainment average and repetetive. However, the show staff worked really hard and gave a few good performances, particularly the very energetic "CanCan". Well done! Game shows and musicians very repetetive and loud. Daily quizzes and of course, Bingo. Very little other entertainment really. Some of the "entertainment" was about upselling. "Masterchef" was just to encourage you to try the fine dining. Daytime entertainment poor. Forget a sunbed if you are not up by 6am. And NOT policed despite Thompson saying they are. Dining in Orion was good. Food was mostly very good and always hot enough. Drink service was sometimes slow. Rarely had to wait for a table. On arrival each night we were asked if we "minded sharing". When we declined we were ALWAYS shown to a table for two within minutes and noticed there were always plenty of tables available? The Lido buffet in particular was a shambles. It is set out badly and results in you queuing through endless salad, fruit and breads before getting to hot food. Even at breakfast. If there was nobody at the hot station and somebody skipped the cold section this resulted in grumbles and whinges from other passengers. The sirens buffet was slightly better with the hot station being more seperated from the cold foods. The terrace burger bar was good. Always fresh burgers, fries and salads. Also better for breakfast at both sirens and Lido as they both had outside stations. Drink service was mostly good and not too long a wait. However we did think that the drinks were very weak with the exception of one or two cocktails. Even the draft cider seemed weak? We were all inclusive and did not see the need to upgrade for an extra £10 a night as there was a perfectly adequate choice. Prosecco on tap!!!!!! :-) We went to the Terrace grill for the hot stone meal one night (additional £16 each) and wow it was worth it. Fantastic Steak and Lobster. Dessert however, looked amazing but was just a variety of flavoured mousse. We booked ALL our excursions through the ship. Something I never usually do but did due to the ports (Columbia and Panama in particular). We did Cuba, Cozumel and Cartagena independently once on shore. I did make a complaint to the ship about 3 trips as they were simply not as described in the brochure. I ended up almost carrying one elderly woman down a mountainside. Thompson described it as "walk over uneven ground". Wow. It was vertical in someplaces. Anyway, they either chose to ignore my concerns or misunderstood. They refunded us 20% of one trip as we had skipped a part of the trip. My concerns were based on safety. There were, as usual all the same trips being offered at the port gates. Some substantially cheaper, others not much. I would say though that all the ports are doable independently if you are not too nervous. However, given that Thompsons changed the schedules I would be wary of booking excursions independently prior to travel. We also found that bus drivers/guides etc are now routinely asking for tips. I don't like being asked. And in all the ports without exception, they drove like madmen! However, my partner did see fit to drop them a few dollars each time! :-( Wifi in the ports was very lacking. Nothing at all in Cuba although some of the big hotels may allow you to buy some time. Ships wifi is £49 per week. A curious thing. We went to reception to book the restaurant and checked our account. We were told that we had 4 seperate internet charges of £8 each time due to using ships wifi. We had never used it. The girl was very dismissive and told us we must have. She checked our phone mac address and they were completely different. She would not accept that we were not even on the ship at the time the log ins occured. We went back the next morning with phones, kindles etc and we were told that we must have an account "linked" to somebody else by mistake. However, they were apologetic and did refund the money. Just beware that you don't wait until departure day to check your accounts. Overall a good trip. While the ship lacks the wow factor, she is old but very clean. Lovely modern (and clean) public toilets. Read Less
7 Helpful Votes
Sail Date: January 2017
We booked this all inclusive holiday as something special do on my 70th birthday. A trip to the Caribbean taking in the Panama canal and Havana amongst other places has always been something we had wanted to do. First impressions ... Read More
We booked this all inclusive holiday as something special do on my 70th birthday. A trip to the Caribbean taking in the Panama canal and Havana amongst other places has always been something we had wanted to do. First impressions The transfer from the airport to the ship was not without its problems, Thomson really do need to organise themselves. We were given a form to fill out on the place which we duly completed only to be given another form at the airport that we had to fill out on the move in a queue, very frustrating. We finally got to the transfer bus which was very old and uncomfortable. Fortunately the transfer to the ship was fairly short. On arrival at the cruise terminal things were much more customer focused and we were whisked through to the ship very quickly. The ship was small by today's standards but from the outside it looked in reasonable condition. All inclusive not On our way through the terminal we had our first experience of this holiday not being what we would call all inclusive, we were asked to pay £24.00 rent for the safe in our cabin, this was not the only extra cost. When we arrived at our cabin there was a mini bar, a small fridge packed with various drinks. I was just about to open a beer after the long journey when I noticed a small slip of paper, to my surprise you had to pay for any of the contents in the fridge once again not all inclusive. My next surprise was the high cost of an internet connection £90.00 for 14 days and the space purchased was only enough for a few emails. Finally quite a number of drinks were not included in our package though some were subsidised, this spoiled the all inclusive experience and it seemed a bit petty to us. Ship customer experience The Negatives The ship was built in 1986 and had benefitted from various refits over the years. We had booked one of the few balcony cabins, it was quite small compared to other cruise liners we have experienced with very little storage space for hanging cloths but we coped. On our first sea day we had a late breakfast and went exploring, the promenade deck was packed with sun beds so much so that they blocked the thoroughfare in some places and were potentially trip hazards, this situation was poorly managed or not managed at all by the crew. Our walk took in the areas around the swimming pools, it was then obvious why the promenade deck was over crowded by sun beds, it was our impression there were just too many for a ship of this capacity. The swimming pools were filled with cold sea water daily, they were small and by today's standards not very accessible due to the low level of the water. On sea days there were not enough activities and the ones there were restricted like playing bowls in a circulation route (lift lobby), a potential accident waiting to happen.   The positives Our cabin was immaculately cleaned and maintained daily by our Steward Ryan. We opted for waiter service for breakfast and dinner, the food was some of the best we have ever had on a cruise being really well presented and served in a timely manner. The waiting staff were very efficient and friendly and there was no shortage of drinks served with the meals. There were a number of short shows to watch on a daily basis, the entertainment team presented these very professionally and they were amusing to watch. As I previously stated the ship was in our opinion very tired and overdue for replacement but it seemed maintained to a high standard not withstanding this it was built in 1986 and there are many other ships that are newer boasting much more circulation space and amenities in the open deck areas. We flew out and returned to Birmingham UK, apart from small problems our flights and transfers were very easy, the Dreamliner is a great plane and we had plenty of room. The food was good for aeroplane food and both flights were problem free. In summary Apart from all the problems we would use Thomson again as they have been good in the past and our experience this time was not totally negative but we would not consider them if we went on another cruise. Read Less
14 Helpful Votes
Sail Date: January 2017
This is only our 2nd cruise, so we don't really have anything to compare this with, but we thoroughly enjoyed our time on the Dream and didn't really want to leave it!! I know a lot of people say the ship is old or tired, but ... Read More
This is only our 2nd cruise, so we don't really have anything to compare this with, but we thoroughly enjoyed our time on the Dream and didn't really want to leave it!! I know a lot of people say the ship is old or tired, but actually she is still a really lovely vessel. She is very comfortable - we had an outside plus cabin and I have to say it was worth it. The cabin was very spacious with lots more storage than I was expecting, a queen size bed (slightly bigger than a UK king size) which was incredibly comfortable. You even get a sofa!! All in all, a really nice place to come back to of an evening. The food was very good - lots of it and plenty of variety. We used Sirens for breakfast as you could see the port from there of a morning. Then the Lido buffet for lunch and some evenings, but the Orion was a particular treat for evening dining. The waiters down there are incredible. I have to say what made the cruise for us were the evening shows by the entertainment team - they were outstanding. A different show every night, and each one was superbly performed. They should all be on the west end stage, but selfishly I'm glad they aren't as it meant we could have them all to ourselves on the boat!! A special shout out for Gavin's facial expressions as the landlord in the Les Mis selection of songs in their Broadway Blitz show - it was was priceless. Honestly, they are all so talented - I know Gavin said they did different shows each night as they couldn't please everyone all of the time,, but they certainly hit the spot all the time for us! The staff on board were all pretty good - I was a bit surprised not to get any towel animals, we thought you got that on every boat, and that was a bit disappointing, but that's just one trivial moan amongst all the good stuff. Hendar, our steward, looked after us brilliantly and when I mentioned the towel sculpture, he did us an elephant especially! The excursions were superb - I picked this cruise because of the excursions as I wanted to see the Mayan ruins, and boy, did I. They take you to some amazing sites, and the excursions were all really well organised and with knowledgable and entertaining guides - Roberto on the Kohunliche and Dzibanche combo and Marisol on the Lamanai Temples trip in particular. The missing star on this rating is for 2 reasons. First - Wifi rip off. You have to pay for Wifi connection. Even if you do, there are still data restrictions. This really hacked us off. Come on Thomson, in this day and age, you should be providing Wifi as standard and as part of the package. I would like to see their rationale for charging so much for so little - any comment Thomson? I am ready to accept a reasonable argument if you have one. Second - and this one really annoyed me and nearly ruined my holiday - money. They say the Dream is a cashless ship, which she is as long as you don't require money to change up. I foolishly brought only Jamaican dollars (cos that's what I was told I would need since there was no money needed on board and we were staying in Jamaica for a week after the cruise). However, other than in Jamaica (and even there they prefer US dollars!), Jamaican dollars aren't acceptable (which I accept I should have realised for myself). But I hadn't bought any other currency. The exchange bureau wouldn't change Jamaican dollars. And they wouldn't let me buy currency using a debit card, or even have it charged to the room. When I asked why, they said they couldn't do it as the system wasn't set up to cater for this. Really?????? If it hadn't been for help from Nicola on the excursions team (who was brilliant), we would have had a real problem. Many thanks also to Paula, on the same team, who ultimately helped us to resolve the money problem, but if you aren't going to allow people to get money using a debit card, you have to have an ATM. Having said all that, we would definitely do the same cruise again and on the same ship because we thought she was great. Incidentally, we stayed the following week at the Jewel Runaway Bay which I've reviewed on Trip advisor but would thoroughly recommend! Read Less
24 Helpful Votes
Sail Date: January 2017
Thomson Dream Mayan Treasures 24 Jan – 31 Jan 2017 We are Canadian, cruise was booked through sunwing.ca, the advertised price included the cruise and return airfare from Toronto to Jamaica. This was our 3rd time on the Dream. We ... Read More
Thomson Dream Mayan Treasures 24 Jan – 31 Jan 2017 We are Canadian, cruise was booked through sunwing.ca, the advertised price included the cruise and return airfare from Toronto to Jamaica. This was our 3rd time on the Dream. We were originally attracted by the somewhat different itineraries. We have done other land based holidays and cruises in between. The Thomson Dream is an English cruise ship, almost all the passengers are from the UK. The food and entertainment has an English flavour. Flight and boarding the ship were smooth and uneventful. The Dream is an older/smaller ship carrying about 1500 passengers. There are no balconies but there is a full promenade/walk around on deck 9. Our cabin was on deck 10 outside, this was a bit larger than the inside cabins that we normally book. All the cabins that we have had, have been very suitable. All the staff, cleaners to captain are very friendly and are obviously working hard to keep the ship in good shape. Food is available in three main locations and a couple of extra charge restaurants plus burgers and pizza at the pool. We tended to have breakfast and lunch at the Lido, tea at Mistrals, and dinner in the Orion. Best feature of the Orion for dinner is sharing a table with 2-4 of your fellow passengers. Thanks folks for the great conversation along with an excellent meal. The Orion menu also has extra charge items, these tend to be larger meat dishes. We had one extra charge meal at Kora La, more room, nice meal, but we missed the shared table. Best meal of the cruise for myself was the last night in the Orion, it just ticked all the boxes. The Orion has plenty of small tables for those not wanting to share. Entertainment, hard to believe that 10 people can present such quality entertainment twice on 6 nights. There are 12 different shows, you would have to be onboard for two weeks to see all (not a bad idea!). The entertainers also perform occasionally in the Medusa and do dancercise and walk a mile(4 laps=1 mile) on the at sea days. The 7th night featured a comedian Jay McGee, told jokes and sang, quite good. Jay also did a late night routine. The entertainment is, was and continues to be the BEST that we have ever experienced on a cruise ship. Thanks, saw most shows twice. There is another band that plays in the Medusa, seemed to be popular, we never sat there. Other members of the staff do the usual contests karaoke etc. You have no doubt read some poor reviews. It is an older boat, some of the comments are true. We met a few onboard that were not happy, but most were. For ourselves the Dream is a fun friendly ship that we have had three great/fun cruises on. If we could book a Med cruise from Canada we would. Ports: Cozumel – We just walked around the port, mostly souvenir or jewelry stores. There is an interesting museum in walking distance. Costa Maya – A newer man made port with the usual shops. We took the shuttle to the fishing village. The village has a beach, it’s touristy. Had a good time here. Return by taxi. The fares are fixed at $3 each way, quite reasonable. Belize – Ship anchors quite a distance from the port, you travel in large transfer craft to the port with its usual shops. We hired a taxi for an hour for a tour of Belize city. Interesting but not the nicest town. If nothing else just take the transfer craft in and back, it’s a nice ride. Roatan – Booked a ship tour that included a semi-submersible coral reef tour. This tour was excellent and well worth it. Roatan is the kind of place that we would consider for a holiday. We did not do any of the “Ruins” tours as we have seen them in the past. Misc: The Thomson Dreams onboard currency is Sterling – £. This is not a problem for foreigners as it is all done on your credit card. Thomson do charge 2.5% for the use of credit cards. Possible to avoid the surcharge by depositing cash (£) or possibly using a debit card. Some credit cards charge a 2.5-3% foreign transaction fee, some (Amazon Visa is one) do not. Take US$. It’s the universal currency in the Caribbean. Useful for tips and local tours/shopping. Make sure you have a pen on the aircraft, customs/immigration forms to fill out. Third time on the Dream, we still got lost! Bill & Brenda from Canada Read Less
26 Helpful Votes
Sail Date: January 2017
Ok , we are ' serial ' cruisers ... We LOVE them ! We've sailed with most companies over the years . Our 1st Thomson cruise was in the mid 90's on the Emerald , 18 months ago , on recommendations from friends , we did ... Read More
Ok , we are ' serial ' cruisers ... We LOVE them ! We've sailed with most companies over the years . Our 1st Thomson cruise was in the mid 90's on the Emerald , 18 months ago , on recommendations from friends , we did the Thomson Spirit , an old ship but we loved it ! Just after Xmas , I found this cruise , Cuban Fusion , dates were perfect , it tucked 2 places we wanted to visit Havana & Grand Cayman , so off we set to join the Thomson Dream ! A great flight out , checked our bags in at BHX , didn't see them again until onboard the ship ! Premium Cabin was very comfortable & great service . On arrival at MBJ , escorted through immigration by the reps and onto the coach . On departure at BHX we were given an envelope with our cabin numbers & landing cards , organisation is superb . We arrived at the Cruise Terminal & within minutes we were onboard . The ship is older than others we have recently sailed on with the American big boys , but it's comfortable , spotlessly clean , a great crew lead by Captain Richard ! We loved the size of this ship , spacious enough , even on sea days , same could not be said for Harmony of the Seas or Celebrity Reflection .... Food was excellent & I liked the fact the main dining room was open for lunch most days , even on our departure day ! Menu choices were excellent and the service well timed , not rushed . 3 speciality restaurants on board , all excellent , one was Indian/Chinese fusion , a hot stone restaurant & a traditional fine dining one ! Shows were excellent , the team really put a lot into it ! 2 decent sized pools ,a not bad gym , a few shops and several bars with entertainment . A lovely atmosphere onboard with a lot of regular cruisers all seemingly enjoying themselves . Buffet restaurants , of which there are 2 ,great idea , avoids all the chaos you normally get . Only criticism was our Thomson excursion in Havana , a highlight tour at a mere £ 48 pp for which we were taken from the ship , maybe a mile under the water to a viewing point , back to the ship where we were taken on a ' walking tour ' through the old town . Total rip off , when outside terminal there is a hop on hop off bus for $ 10 pp !!!! I never normally do ship tours , but having never been to Cuba , we didn't know the score . A lesson learnt ! Day of departure came all too soon , again fantastic organisation , bags outside the cabin late on the last night , next time you see them is on arrival in the UK .... Fantastic ! On departure from the ship , you are escorted onto the coach by the reps , met on arrival and escorted to the desks & before you know it you are back on the jet back to a cold damp UK ! Credit where it's due Thomson , excellent customer service throughout & 1st class organisation & value ! Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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