6 Helpful Votes
Sail Date: April 2017
This was our 8th time on the dream and we cannot fault it,we cruised from jamaica,around the caribbean over to funchal in madeira then over to cadiz finishing the cruise in malaga.For any one who likes cruising i would try a thomson cruise ... Read More
This was our 8th time on the dream and we cannot fault it,we cruised from jamaica,around the caribbean over to funchal in madeira then over to cadiz finishing the cruise in malaga.For any one who likes cruising i would try a thomson cruise first as it caters for the british holiday maker ie english food rather than continental menus,a decent pint of john smiths and stella artois lager.There is an a la carte menu available at a cost of £20 per person,were you will have a 6 course meal in mistrals restaurant,also there is the kora la were you can have a choice of indian or thai cuisine for the same price.The entertainment is west end style,the crew and the staff are brilliant,there is also the formal night were you can get you best togs on and be wined and dined in the restaurant.There are various excursions which can be booked before you go or at your local thomson shop and if your funds can stretch if your on a long haul flight book premium class its well worth it. Read Less
10 Helpful Votes
Sail Date: March 2017
Yes - the ship is a little tired, but that is the only fault we could find. If you are looking for a formal cruise with Broadway'esque' entertainment then this isn't the one for you, but the staff, food and itinerary were ... Read More
Yes - the ship is a little tired, but that is the only fault we could find. If you are looking for a formal cruise with Broadway'esque' entertainment then this isn't the one for you, but the staff, food and itinerary were second to none. Anything you want - you can have, the staff will do anything for you and work 7 days a week, the ship is spotless, as are the cabins. Some people will claim it is 'cheap booze'!! If Heineken and Strongbow on draught and Smirnoff and Gordons etc are cheap then OK - but I think not! People are quick to criticize Thomson cruises, this was my first and I was very happy with it - If you don't want the hustle and bustle of the buffet style restaurants then you don't have to use them - Orion is waiter service and no cover charge applies - and the food and service are excellent. Some of the bar staff in particular were faultless - James in Tides bar and Darren on the Sun deck to name a couple were very friendly and would do anything for you - always happy and cheerful. In a nutshell - we were more than happy with the Thomson Dream, it isn't a formal ship (but we aren't formal people) it is very laid back and easy going - one thing in particular which we were surprised at was that the staff took the towels off the beds if people didn't return within 40 mins - this is a huge plus for us!! We will definitely look at booking with Thomson again. Gemma and Martin Warrington UK Read Less
6 Helpful Votes
Sail Date: February 2017
We chose this for it being all inclusive - drinks, flights, shuttle, and gratuities. We also loved that we could do a back to back cruise on the same ship. You didn't have to disembark and then go back on. The turn over day was just ... Read More
We chose this for it being all inclusive - drinks, flights, shuttle, and gratuities. We also loved that we could do a back to back cruise on the same ship. You didn't have to disembark and then go back on. The turn over day was just like being in another port. The ship is 31 years old but is very well kept up. It was always clean and the staff was always friendly. Even staff that were higher up in rank mingled and talked with the passengers. We also loved that it started in Jamaica instead of Florida. We had very few complaints. One complaint would be how slow the elevators were. Because of my husband's health, there were times that he couldn't do the stairs. The shore excursion people didn't push their excursions. They were just as helpful if you asked what the best way was to do our own thing in the ports of call. The food was good and there was always plenty of it. The broadway shows were great some nights and not so great other nights. But there was always something to do if that didn't suit your tastes. The comedians on board were British as this ship is from the UK, so we often missed out either because of not understanding them or because the British humour is a little different than ours. We would fo Thomson again in a heart beat, but I don't think that there is any other cruises that they offer to Canadians. Read Less
13 Helpful Votes
Sail Date: February 2017
Embarkation in Montego Bay was fairly smooth and without any problems. Once on board the ship we were shown directly to our outside plus cabin on deck six. The cabin was large clean and well maintained. Our cabin steward was a surprise as ... Read More
Embarkation in Montego Bay was fairly smooth and without any problems. Once on board the ship we were shown directly to our outside plus cabin on deck six. The cabin was large clean and well maintained. Our cabin steward was a surprise as he had been our steward on 2 previous cruises. Eating was not a problem - indeed all the eateries served good and plentiful food. The a la carte restaurants are all highly recommended especially Mistrals. The day to day shows, quizzes and live music are of a high quality as are the quiet spots like the library and the card room. Service in general is fine although it can be quite slow in the Medusa Lounge where quite often it is easier to go and get your own drinks. Now the problem - due to weather problems our complete itinerary was reversed meaning we arrived Cozumel 4 days early. This meant there were 9 ships for 8 berths and Thomson being a lot smaller than the multitude of Carnival and Royal Caribbean ships we were the ones to lose out. There was supposedly an attempt to arrange tenders to transfer us to shore but this never happened due to too large a swell at sea - things looked fairly smooth to us - which resulted in an additional day at sea and cancellation of our excursion. Overall this did not spoil our week and yes the ship is a little old but it is spotlessly clean and carries a certain air of regality that is missing in the modern floating behemoths that are the modern cruise liners of today. Don't be put off - Enjoy.................. Read Less
5 Helpful Votes
Sail Date: February 2017
Just come back from a wonderful week on my first cruise. I thought the ship was lovely (despite being old), clean, new upholstery, lots of places to relax and get away from people. I was blown away by the entertainment. Enjoyed dining with ... Read More
Just come back from a wonderful week on my first cruise. I thought the ship was lovely (despite being old), clean, new upholstery, lots of places to relax and get away from people. I was blown away by the entertainment. Enjoyed dining with others and alone. Service, food, organisation all surpassed my expectations. We enjoyed the trips, a spa treatment and just watching the sun set with a pina colada in the hand. Everything went smoothly and I would like to congratulate Thompson - I will be back. Pride of the Panama programme was very varied. Essentially we had a day at sea, a rainforest day (Costa Rica), an engineering day (Panama - quite thrilling), a day in a lovely Spanish inspired town Cartagena (Colombia), a beach day from the beautiful Swan Hotel (Santa Marta/Roderedo), a relaxing day at sea back to Jamaica, short trip to Rose Hall sugar plantation house (Jamaica) before flying home. Great variety and easy to do if you are not very mobile. Wish we could have stayed on for Mexico, Cuba and Cayman's - maybe next time. Read Less
4 Helpful Votes
Sail Date: February 2017
We chose this cruise based solely on the itinerary which included Cuba, Columbia and Grand Cayman (having missed Grand Cayman last year due to adverse weather). Now here's the thing. The itinerary changed almost completely from when ... Read More
We chose this cruise based solely on the itinerary which included Cuba, Columbia and Grand Cayman (having missed Grand Cayman last year due to adverse weather). Now here's the thing. The itinerary changed almost completely from when we booked it in May. Same ports just different days! Flew from Manchester on the Dreamliner. It was no dreamliner for sure. Perfectly average flight with average food and service. Seats narrow and uncomfortable but good leg room. On time and smooth. I have never done a package cruise but liked leaving my bags and not seeing them again! No major problems boarding but asked to fill in immigration cards on arrival at Montego Bay airport. No pens. Nowhere to lean. Big queue and no aircon. Can these not be done on the plane? Boarded no problem. Nothing wow about the ship but nothing majorly to complain about. Inside cabin. Prefer to pay for cruises above windows. Cabin adequate. Enough hanging space. However only 2 accessible plugs. One US and one European socket. Had to unplug the bedside lamps and these outlets. Kettle and tea/coffee supplied. Hairdryer weak and attached to bathroom wall. No real noise issues. No aircon controls. No towel animals! :-( Chocolates on pillow at night. Entertainment average and repetetive. However, the show staff worked really hard and gave a few good performances, particularly the very energetic "CanCan". Well done! Game shows and musicians very repetetive and loud. Daily quizzes and of course, Bingo. Very little other entertainment really. Some of the "entertainment" was about upselling. "Masterchef" was just to encourage you to try the fine dining. Daytime entertainment poor. Forget a sunbed if you are not up by 6am. And NOT policed despite Thompson saying they are. Dining in Orion was good. Food was mostly very good and always hot enough. Drink service was sometimes slow. Rarely had to wait for a table. On arrival each night we were asked if we "minded sharing". When we declined we were ALWAYS shown to a table for two within minutes and noticed there were always plenty of tables available? The Lido buffet in particular was a shambles. It is set out badly and results in you queuing through endless salad, fruit and breads before getting to hot food. Even at breakfast. If there was nobody at the hot station and somebody skipped the cold section this resulted in grumbles and whinges from other passengers. The sirens buffet was slightly better with the hot station being more seperated from the cold foods. The terrace burger bar was good. Always fresh burgers, fries and salads. Also better for breakfast at both sirens and Lido as they both had outside stations. Drink service was mostly good and not too long a wait. However we did think that the drinks were very weak with the exception of one or two cocktails. Even the draft cider seemed weak? We were all inclusive and did not see the need to upgrade for an extra £10 a night as there was a perfectly adequate choice. Prosecco on tap!!!!!! :-) We went to the Terrace grill for the hot stone meal one night (additional £16 each) and wow it was worth it. Fantastic Steak and Lobster. Dessert however, looked amazing but was just a variety of flavoured mousse. We booked ALL our excursions through the ship. Something I never usually do but did due to the ports (Columbia and Panama in particular). We did Cuba, Cozumel and Cartagena independently once on shore. I did make a complaint to the ship about 3 trips as they were simply not as described in the brochure. I ended up almost carrying one elderly woman down a mountainside. Thompson described it as "walk over uneven ground". Wow. It was vertical in someplaces. Anyway, they either chose to ignore my concerns or misunderstood. They refunded us 20% of one trip as we had skipped a part of the trip. My concerns were based on safety. There were, as usual all the same trips being offered at the port gates. Some substantially cheaper, others not much. I would say though that all the ports are doable independently if you are not too nervous. However, given that Thompsons changed the schedules I would be wary of booking excursions independently prior to travel. We also found that bus drivers/guides etc are now routinely asking for tips. I don't like being asked. And in all the ports without exception, they drove like madmen! However, my partner did see fit to drop them a few dollars each time! :-( Wifi in the ports was very lacking. Nothing at all in Cuba although some of the big hotels may allow you to buy some time. Ships wifi is £49 per week. A curious thing. We went to reception to book the restaurant and checked our account. We were told that we had 4 seperate internet charges of £8 each time due to using ships wifi. We had never used it. The girl was very dismissive and told us we must have. She checked our phone mac address and they were completely different. She would not accept that we were not even on the ship at the time the log ins occured. We went back the next morning with phones, kindles etc and we were told that we must have an account "linked" to somebody else by mistake. However, they were apologetic and did refund the money. Just beware that you don't wait until departure day to check your accounts. Overall a good trip. While the ship lacks the wow factor, she is old but very clean. Lovely modern (and clean) public toilets. Read Less
7 Helpful Votes
Sail Date: January 2017
We booked this all inclusive holiday as something special do on my 70th birthday. A trip to the Caribbean taking in the Panama canal and Havana amongst other places has always been something we had wanted to do. First impressions ... Read More
We booked this all inclusive holiday as something special do on my 70th birthday. A trip to the Caribbean taking in the Panama canal and Havana amongst other places has always been something we had wanted to do. First impressions The transfer from the airport to the ship was not without its problems, Thomson really do need to organise themselves. We were given a form to fill out on the place which we duly completed only to be given another form at the airport that we had to fill out on the move in a queue, very frustrating. We finally got to the transfer bus which was very old and uncomfortable. Fortunately the transfer to the ship was fairly short. On arrival at the cruise terminal things were much more customer focused and we were whisked through to the ship very quickly. The ship was small by today's standards but from the outside it looked in reasonable condition. All inclusive not On our way through the terminal we had our first experience of this holiday not being what we would call all inclusive, we were asked to pay £24.00 rent for the safe in our cabin, this was not the only extra cost. When we arrived at our cabin there was a mini bar, a small fridge packed with various drinks. I was just about to open a beer after the long journey when I noticed a small slip of paper, to my surprise you had to pay for any of the contents in the fridge once again not all inclusive. My next surprise was the high cost of an internet connection £90.00 for 14 days and the space purchased was only enough for a few emails. Finally quite a number of drinks were not included in our package though some were subsidised, this spoiled the all inclusive experience and it seemed a bit petty to us. Ship customer experience The Negatives The ship was built in 1986 and had benefitted from various refits over the years. We had booked one of the few balcony cabins, it was quite small compared to other cruise liners we have experienced with very little storage space for hanging cloths but we coped. On our first sea day we had a late breakfast and went exploring, the promenade deck was packed with sun beds so much so that they blocked the thoroughfare in some places and were potentially trip hazards, this situation was poorly managed or not managed at all by the crew. Our walk took in the areas around the swimming pools, it was then obvious why the promenade deck was over crowded by sun beds, it was our impression there were just too many for a ship of this capacity. The swimming pools were filled with cold sea water daily, they were small and by today's standards not very accessible due to the low level of the water. On sea days there were not enough activities and the ones there were restricted like playing bowls in a circulation route (lift lobby), a potential accident waiting to happen.   The positives Our cabin was immaculately cleaned and maintained daily by our Steward Ryan. We opted for waiter service for breakfast and dinner, the food was some of the best we have ever had on a cruise being really well presented and served in a timely manner. The waiting staff were very efficient and friendly and there was no shortage of drinks served with the meals. There were a number of short shows to watch on a daily basis, the entertainment team presented these very professionally and they were amusing to watch. As I previously stated the ship was in our opinion very tired and overdue for replacement but it seemed maintained to a high standard not withstanding this it was built in 1986 and there are many other ships that are newer boasting much more circulation space and amenities in the open deck areas. We flew out and returned to Birmingham UK, apart from small problems our flights and transfers were very easy, the Dreamliner is a great plane and we had plenty of room. The food was good for aeroplane food and both flights were problem free. In summary Apart from all the problems we would use Thomson again as they have been good in the past and our experience this time was not totally negative but we would not consider them if we went on another cruise. Read Less
14 Helpful Votes
Sail Date: January 2017
This is only our 2nd cruise, so we don't really have anything to compare this with, but we thoroughly enjoyed our time on the Dream and didn't really want to leave it!! I know a lot of people say the ship is old or tired, but ... Read More
This is only our 2nd cruise, so we don't really have anything to compare this with, but we thoroughly enjoyed our time on the Dream and didn't really want to leave it!! I know a lot of people say the ship is old or tired, but actually she is still a really lovely vessel. She is very comfortable - we had an outside plus cabin and I have to say it was worth it. The cabin was very spacious with lots more storage than I was expecting, a queen size bed (slightly bigger than a UK king size) which was incredibly comfortable. You even get a sofa!! All in all, a really nice place to come back to of an evening. The food was very good - lots of it and plenty of variety. We used Sirens for breakfast as you could see the port from there of a morning. Then the Lido buffet for lunch and some evenings, but the Orion was a particular treat for evening dining. The waiters down there are incredible. I have to say what made the cruise for us were the evening shows by the entertainment team - they were outstanding. A different show every night, and each one was superbly performed. They should all be on the west end stage, but selfishly I'm glad they aren't as it meant we could have them all to ourselves on the boat!! A special shout out for Gavin's facial expressions as the landlord in the Les Mis selection of songs in their Broadway Blitz show - it was was priceless. Honestly, they are all so talented - I know Gavin said they did different shows each night as they couldn't please everyone all of the time,, but they certainly hit the spot all the time for us! The staff on board were all pretty good - I was a bit surprised not to get any towel animals, we thought you got that on every boat, and that was a bit disappointing, but that's just one trivial moan amongst all the good stuff. Hendar, our steward, looked after us brilliantly and when I mentioned the towel sculpture, he did us an elephant especially! The excursions were superb - I picked this cruise because of the excursions as I wanted to see the Mayan ruins, and boy, did I. They take you to some amazing sites, and the excursions were all really well organised and with knowledgable and entertaining guides - Roberto on the Kohunliche and Dzibanche combo and Marisol on the Lamanai Temples trip in particular. The missing star on this rating is for 2 reasons. First - Wifi rip off. You have to pay for Wifi connection. Even if you do, there are still data restrictions. This really hacked us off. Come on Thomson, in this day and age, you should be providing Wifi as standard and as part of the package. I would like to see their rationale for charging so much for so little - any comment Thomson? I am ready to accept a reasonable argument if you have one. Second - and this one really annoyed me and nearly ruined my holiday - money. They say the Dream is a cashless ship, which she is as long as you don't require money to change up. I foolishly brought only Jamaican dollars (cos that's what I was told I would need since there was no money needed on board and we were staying in Jamaica for a week after the cruise). However, other than in Jamaica (and even there they prefer US dollars!), Jamaican dollars aren't acceptable (which I accept I should have realised for myself). But I hadn't bought any other currency. The exchange bureau wouldn't change Jamaican dollars. And they wouldn't let me buy currency using a debit card, or even have it charged to the room. When I asked why, they said they couldn't do it as the system wasn't set up to cater for this. Really?????? If it hadn't been for help from Nicola on the excursions team (who was brilliant), we would have had a real problem. Many thanks also to Paula, on the same team, who ultimately helped us to resolve the money problem, but if you aren't going to allow people to get money using a debit card, you have to have an ATM. Having said all that, we would definitely do the same cruise again and on the same ship because we thought she was great. Incidentally, we stayed the following week at the Jewel Runaway Bay which I've reviewed on Trip advisor but would thoroughly recommend! Read Less
24 Helpful Votes
Sail Date: January 2017
Thomson Dream Mayan Treasures 24 Jan – 31 Jan 2017 We are Canadian, cruise was booked through sunwing.ca, the advertised price included the cruise and return airfare from Toronto to Jamaica. This was our 3rd time on the Dream. We ... Read More
Thomson Dream Mayan Treasures 24 Jan – 31 Jan 2017 We are Canadian, cruise was booked through sunwing.ca, the advertised price included the cruise and return airfare from Toronto to Jamaica. This was our 3rd time on the Dream. We were originally attracted by the somewhat different itineraries. We have done other land based holidays and cruises in between. The Thomson Dream is an English cruise ship, almost all the passengers are from the UK. The food and entertainment has an English flavour. Flight and boarding the ship were smooth and uneventful. The Dream is an older/smaller ship carrying about 1500 passengers. There are no balconies but there is a full promenade/walk around on deck 9. Our cabin was on deck 10 outside, this was a bit larger than the inside cabins that we normally book. All the cabins that we have had, have been very suitable. All the staff, cleaners to captain are very friendly and are obviously working hard to keep the ship in good shape. Food is available in three main locations and a couple of extra charge restaurants plus burgers and pizza at the pool. We tended to have breakfast and lunch at the Lido, tea at Mistrals, and dinner in the Orion. Best feature of the Orion for dinner is sharing a table with 2-4 of your fellow passengers. Thanks folks for the great conversation along with an excellent meal. The Orion menu also has extra charge items, these tend to be larger meat dishes. We had one extra charge meal at Kora La, more room, nice meal, but we missed the shared table. Best meal of the cruise for myself was the last night in the Orion, it just ticked all the boxes. The Orion has plenty of small tables for those not wanting to share. Entertainment, hard to believe that 10 people can present such quality entertainment twice on 6 nights. There are 12 different shows, you would have to be onboard for two weeks to see all (not a bad idea!). The entertainers also perform occasionally in the Medusa and do dancercise and walk a mile(4 laps=1 mile) on the at sea days. The 7th night featured a comedian Jay McGee, told jokes and sang, quite good. Jay also did a late night routine. The entertainment is, was and continues to be the BEST that we have ever experienced on a cruise ship. Thanks, saw most shows twice. There is another band that plays in the Medusa, seemed to be popular, we never sat there. Other members of the staff do the usual contests karaoke etc. You have no doubt read some poor reviews. It is an older boat, some of the comments are true. We met a few onboard that were not happy, but most were. For ourselves the Dream is a fun friendly ship that we have had three great/fun cruises on. If we could book a Med cruise from Canada we would. Ports: Cozumel – We just walked around the port, mostly souvenir or jewelry stores. There is an interesting museum in walking distance. Costa Maya – A newer man made port with the usual shops. We took the shuttle to the fishing village. The village has a beach, it’s touristy. Had a good time here. Return by taxi. The fares are fixed at $3 each way, quite reasonable. Belize – Ship anchors quite a distance from the port, you travel in large transfer craft to the port with its usual shops. We hired a taxi for an hour for a tour of Belize city. Interesting but not the nicest town. If nothing else just take the transfer craft in and back, it’s a nice ride. Roatan – Booked a ship tour that included a semi-submersible coral reef tour. This tour was excellent and well worth it. Roatan is the kind of place that we would consider for a holiday. We did not do any of the “Ruins” tours as we have seen them in the past. Misc: The Thomson Dreams onboard currency is Sterling – £. This is not a problem for foreigners as it is all done on your credit card. Thomson do charge 2.5% for the use of credit cards. Possible to avoid the surcharge by depositing cash (£) or possibly using a debit card. Some credit cards charge a 2.5-3% foreign transaction fee, some (Amazon Visa is one) do not. Take US$. It’s the universal currency in the Caribbean. Useful for tips and local tours/shopping. Make sure you have a pen on the aircraft, customs/immigration forms to fill out. Third time on the Dream, we still got lost! Bill & Brenda from Canada Read Less
26 Helpful Votes
Sail Date: January 2017
Ok , we are ' serial ' cruisers ... We LOVE them ! We've sailed with most companies over the years . Our 1st Thomson cruise was in the mid 90's on the Emerald , 18 months ago , on recommendations from friends , we did ... Read More
Ok , we are ' serial ' cruisers ... We LOVE them ! We've sailed with most companies over the years . Our 1st Thomson cruise was in the mid 90's on the Emerald , 18 months ago , on recommendations from friends , we did the Thomson Spirit , an old ship but we loved it ! Just after Xmas , I found this cruise , Cuban Fusion , dates were perfect , it tucked 2 places we wanted to visit Havana & Grand Cayman , so off we set to join the Thomson Dream ! A great flight out , checked our bags in at BHX , didn't see them again until onboard the ship ! Premium Cabin was very comfortable & great service . On arrival at MBJ , escorted through immigration by the reps and onto the coach . On departure at BHX we were given an envelope with our cabin numbers & landing cards , organisation is superb . We arrived at the Cruise Terminal & within minutes we were onboard . The ship is older than others we have recently sailed on with the American big boys , but it's comfortable , spotlessly clean , a great crew lead by Captain Richard ! We loved the size of this ship , spacious enough , even on sea days , same could not be said for Harmony of the Seas or Celebrity Reflection .... Food was excellent & I liked the fact the main dining room was open for lunch most days , even on our departure day ! Menu choices were excellent and the service well timed , not rushed . 3 speciality restaurants on board , all excellent , one was Indian/Chinese fusion , a hot stone restaurant & a traditional fine dining one ! Shows were excellent , the team really put a lot into it ! 2 decent sized pools ,a not bad gym , a few shops and several bars with entertainment . A lovely atmosphere onboard with a lot of regular cruisers all seemingly enjoying themselves . Buffet restaurants , of which there are 2 ,great idea , avoids all the chaos you normally get . Only criticism was our Thomson excursion in Havana , a highlight tour at a mere £ 48 pp for which we were taken from the ship , maybe a mile under the water to a viewing point , back to the ship where we were taken on a ' walking tour ' through the old town . Total rip off , when outside terminal there is a hop on hop off bus for $ 10 pp !!!! I never normally do ship tours , but having never been to Cuba , we didn't know the score . A lesson learnt ! Day of departure came all too soon , again fantastic organisation , bags outside the cabin late on the last night , next time you see them is on arrival in the UK .... Fantastic ! On departure from the ship , you are escorted onto the coach by the reps , met on arrival and escorted to the desks & before you know it you are back on the jet back to a cold damp UK ! Credit where it's due Thomson , excellent customer service throughout & 1st class organisation & value ! Read Less
9 Helpful Votes
Sail Date: January 2017
We chose this cruise because of the itinerary, the brochure description and travel agent recommendations to celebrate a special birthday. Dreamliner flight was fine, except for the poor entertainment offer which made the 9 hour flight ... Read More
We chose this cruise because of the itinerary, the brochure description and travel agent recommendations to celebrate a special birthday. Dreamliner flight was fine, except for the poor entertainment offer which made the 9 hour flight appear much longer. Food was acceptable quality. On the return flight, the food and staff were less good and the cabin was extremely hot. It was only on landing that we were told that an air conditioning motor had stopped working, poor communication. Montego Bay airport and transfer was a joke, kept waiting in an airless corridor for buses to transport to the ship, then even longer in the port hall waiting for passes etc. Also the, as we found out later, every present photographers, who throughout the 2 weeks pestered us to have photographs taken in corridors and any spare space they could find. Such an annoyance. Food in the buffet restaurants was better in Sirens than in Lido which as per other reviews, was often dirty and messy. Orion restaurant was far better and we were lucky to have excellent service from Noel, his assistant Ryan and Raymond the sommelier. We called them the dream team. Breakfast was fine except that cold toast was brought to the table the minute you sat down, not really acceptable, however this was a minor issue. Our cabin was spotless, however it was very dated, not the refurbished vessel we had been sold! In one area of the ship there was a constant smell of sewage so we were glad that was not near our cabin. Captain Richard was a lovely man and his announcements were always good. Broadway lounge entertainment was of a good standard and the costumes were excellent. Entertainment in other areas of the ship were very overpowering for those, like us, who wished to relax quietly. Very "Hi-de-hi" quizzes and bingo, great for those who like it but not for all guests, hence there should have been other areas available without the need to move to avoid. Bar staff were mixed, some were excellent, others less good. Thank goodness for the "Dream News" which displayed the opening times of bars/restaurants as these varied from day to day. We did several excursions, however weather did spoil some of these, no-one's fault, but overall of an acceptable standard, although in Cozumel, our bus, along with others was taken to the "main shopping area" where we had 45 minutes, we were dropped outside a restaurant which it was obvious later had been "recommended" by the tour company. Very few shops were open and it was rather a run down area, however on re-boarding the bus and driving further along the road, there were some lovely busy squares full of shops, cafes etc, obviously the actual main shopping district, but we did not have enough time to walk there or visit. Very disappointing. The itinerary of our trip was changed from the original one booked and there was no mention of this prior to our departure. Again this was a common thread amongst guests' conversations. Like other reviewers, we would have welcomed a deck plan as it took several days to orientate ourselves. Main negatives: Cost of Wi-Fi - extortionate, should be free in this day and age. Having to pay for water (despite being all-inclusive). Tea and coffee facilities provided in rooms but not water! Drinks in Explorers' Lounge were not included in our All Inclusive Drinks Package, which we paid extra for, as only "Premium" guests could access these for free (additional cost of £10 per day if we wished to access this!), but we could pay a surcharge if we wished, £1.20 per cup! Lack of one quiet lounge inside for inclement weather or just to sit and relax, we spent a lot of time moving from lounge to lounge to get away from the poor duos performing on the various stages, surely one lounge could be kept for entertainment leaving another clear for quiet guests. Not all lounges serving drinks throughout the day and I feel that they should all have been available at all times. Couldn't just sit in one lounge and get a drink without moving at some time. This would have been invaluable when the weather was so bad on several days. Persistent photographers in your face, trying to drum up business. Lack of implementation of dress code policy, many guests wearing shorts of an evening in the bar areas. Overall, we were very, very disappointed, as were numerous guests who expressed similar comments to ours. Thomson have a lot of work to do to bring this cruise up to an acceptable standard. Luxury holidays in other parts of the world are far better quality and value. We will never cruise again following this very disappointing experience. Read Less
7 Helpful Votes
Sail Date: January 2017
I really don't know where to begin, yes the flight over was good on the Dreamliner but when the dinner is served they concentrated more on making sure the wine was served than getting everyone's dinner out. Montego Bay Jamaica ... Read More
I really don't know where to begin, yes the flight over was good on the Dreamliner but when the dinner is served they concentrated more on making sure the wine was served than getting everyone's dinner out. Montego Bay Jamaica is awful and non welcoming rubbish everywhere surely the port authority's could at least get it cleaned considering so many cruise ships use this port. Why do they insist on taking your photograph when you have been traveling for so long who buys them( it's all about upselling) The ship is tired it needs updating, The lifts are slow and you have to run the gauntlet to get in one trying to guess which one will come first. At the outside bars deck 9 if you want a soft drink you get ignored ask for a alcoholic drink they can't serve you fast enough. Most of the staff can speak English but they don't understand what we're saying so hard work you ask for a coke they say do you want a beer, if I wanted one I would have ordered it. Shore excursions are very expensive and not worth the money. We went on the panama trip, we were picked up at 9-15 the coach drove around colon (awful area) and then drove us to the train station we waited ages for the train in the heat our packed lunch was taken off the coach and put on the train where we could see it but not touch. We could purchase hot/cold drinks and snacks off the trolley whilst traveling along the tracks. The train ride was very good about hour and half long by the time we reached our destination about 2-45 we still hadn't had our provided packed lunch even though we could have eaten it on the train, I suppose that would have meant us not buying anything on the train. The packed lunch was then taken off the train and back on the coach again ? When we eventually got our lunch 3-15 we were really hungry by this time not good when your diabetic, it really wasn't worth the wait some dried up piece of meat in a stale bread roll. Our destinations over the 2 weeks were very poor expensive jewellery shops ( not interested) we enjoyed Havana although there was no shops just broken streets and smelly drains just the atmosphere was good, glad we went wouldn't want to go back.. the impression in all the ports of call that if the cruise ships are in let's raise the prices to extortionate amounts. The destination services was all about selling don't take any problems to them cause they really don't want to know, I heard a lot of complaints regarding them and reception over the 2 weeks, not a good service at all. We had bad weather as well so the ship was rolling a bit so motion sickness kicked in, we couldn't face 2 weeks of that so We wanted to jump ship when we got back to Montego Bay but we were told we couldn't do that, all we wanted was to stay in a hotel until our flight the following week but no we would have to pay £4,500 to do that disgusting price, because we would have broken the contract we would lose our flight? Still don't get it, but just another way of thomsons getting more money. I really could go on and on but to sum it up, we will not be going back on a Thomson cruise very expensive, everything high prices but done on the cheap. Food was good but got a bit repetitive. Read Less
14 Helpful Votes
Sail Date: January 2017
I knew when booking this was not a luxury liner but I was still very disappointed at the state of this ship On embarkation we were met by a tired looking carpets even more tired slow lifts and a bad smell I had taken my daughters on ... Read More
I knew when booking this was not a luxury liner but I was still very disappointed at the state of this ship On embarkation we were met by a tired looking carpets even more tired slow lifts and a bad smell I had taken my daughters on their first cruise and was frankly embarressed . I could not believe the pool areas both of which are untidy and shabby They have put WOODEN boards around the pools which are discoloured and look appalling I dont know why but the clientele on this cruise all seem like the extras on the comedy Benidorm and it honestly felt more like the Solanna Hotel at times Bare fat bellies and tattoos abound. They had even brought their own towel pegs to reserve their sunbeds about 6am along with their bingo dabbers!! Good points were nice cabin, bit old fashioned , we had a premium deluxe but beware the 9th deck cabins are above the main entertainment bar the music ends around midnight so dont book these if you go to bed early. Comfy bed and kept spotlessly clean by our cabin steward Staff all seemed happy and worked very hard Good range of food choice in the restaurants Destination services staff were rubbish and didnt know what they were talking about. entertainment was very average, nice theatre though! The itinerary includes Havana which was great in the day but a bit seedy at night and more expensive than I expected 18 cuban dollars for 4 weak mojitos the beach is a 30 or 20 dollar taxi ride away depending on your driver Big disappointment was Cozumel mexico there is nothing here, downtown is rubbish just full of tat shops and expensive silver jewelrey dont know why the boats dock here Expensive taxi ride to the beach 60 USD but theres nothing much else to see So if you like looking at fat bellies tattoos and hairy legs (thats just the women!) and playing bingo book a thomson cruise, I will stick to P and O !! Read Less
20 Helpful Votes
Sail Date: January 2017
Well let's start with the positives, flight out on Thomson Dreamliner very good, seating,food,entertainment,cabin staff excellent. Montego Bay port arrival bit of a shambles, first impressions of ship and cabin ok, all staff cheery ... Read More
Well let's start with the positives, flight out on Thomson Dreamliner very good, seating,food,entertainment,cabin staff excellent. Montego Bay port arrival bit of a shambles, first impressions of ship and cabin ok, all staff cheery and helpful. Havana, well nothing quite prepares you for Havana, fascinating, cars, architecture , people, shops ( what shops?),holes in road and pavement, believe you me you've never seen "roadworks" till you've been to Havana. Don't bother with a tour in Havana , you don't need it, straight off ship into old town. Now I'm afraid it's all down hill from here folks! Weather after Cuba was awful,very rough crossing for "sea days" ( i hope I never here those two words again in a sentence for as long as I live) that comprised of trying to avoid 75% of the ship clientele ( loud, greedy hippos floundering around on the sun decks) high de high Thomson reps with 50s holiday camp mentality, and if you saw a sun bed without a towel, well that's not relevant cos you won't!. Why do Thomson make rules with no attempt to enforce them, towels must not be left on sun beds for more than 45 minutes or will be removed ( think that's probably days not minutes, easy mistake!) but on a more serious note,the standard of hygiene on board was excellent, hand cleaning stations at every turn, food hygiene excellent, and numerous notices around food stations to cover up at the counters, oops that's where it all falls down, obviously no one enforcing this rule so for most of the time on food station 11 deck out side it was covered in mountains of naked human blubber ( nice). The entertainment on board was of a high standard with the Broadway show room team being top class, apart from the guest comedian ( Stan somebody or other ) on the Wednesday night , I thought I'd been teleported back to the 70s ( Englishman Irishman and chinaman, WHAT! ) sexist jokes, racists jokes , Japanese impressions I kid you not with false teeth and wig " ah fank u very much" and before you ask I'm 66 and not particularly politically correct. Well people I could go on but I think you will get the feel of the cruise from my point of view , the second week was just awful, forget Columbia and Panama ( well the ports of call the ship went too, not fair to dismiss the countries like that, but first impressions not good) Did not feel safe in Santa Marta, Cartagena just continually harassed by taxi drivers, just gave up and went back to the ship, and as for Colon ( well the English pronouciation says it all I'm afraid) Thank you Thomson you have the dubious honour of providing us with our most expensive holiday to date and by a country mile the worst, needless to say we won't be back! Read Less
5 Helpful Votes
Sail Date: December 2016
If you're looking to reenact scenes from "Carry on Sailing", then this is the ship for you. Our room was a decent size (outside plus), but resembled something from the 1970's, with dark wood panelling and floral ... Read More
If you're looking to reenact scenes from "Carry on Sailing", then this is the ship for you. Our room was a decent size (outside plus), but resembled something from the 1970's, with dark wood panelling and floral carpet ensemble, finished off with a large bleach stain on one of the curtains (don't even get me started on the dirty old plastic bottle parked under the bed, together with 2 years worth of dust and fluff). Throughout, the ship looked tired and worn, and an unusual smell of boiled cabbage permeated the air. On the sun decks, glasses and crockery were not collected until the end of each day, and tables were often left uncleared and unwiped. It seemed perfectly acceptable for people to visit the buffets in a state of undress and bare footed. Casual T-shirts were allowed in the Orion restaurant on formal evenings, and we spotted a number of guests puffing on e-cigarettes in the restaurant and bars inside of the ship. Entertainment was poor at best, with the exception of the Show Team in the Broadway Lounge. The steel drum guy had a very limited musical repertoire - on a good day he had maximum 5 songs (which we now know off by heart), and played regularly around the ship sometimes up to 5 times per day. Other bands around the ship were ok, just not EVERY day, and if you're lucky, the guest acts (1 per week) include one of the grumbleweeds, and a couple of blokes who probably had their own spot on the Comedians 1970s TV show. One evening, we were treated to an Elton John DVD playing in the lounge (yes, really)!! No sign of the entertainment team after 11 pm. Entertainment after this time was usually held in the Waters Edge bar, where a few danced to records; this is also shared with the casino. However, going to bed early is essential, as you can forget a lie in on sea days. You must be ready to set your alarm and set off to the starting blocks to reserve a sun bed by 7 am. Anything will do - a hat, random flip flop or my own personal favourite - a scatter cushion from your bedroom. You may then retire to your room until late morning, safe in the knowledge that your bed, towel and/or possessions will still be there, as Thomson do not enforce their own policy of NOT reserving sunbeds. Service was extremely poor in all of the bars, it wasn't unusual to wait more than 30 minutes for a drink, and that's after spending 20 minutes trying to attract the attention of the moody looking waiter who would look anywhere but directly at you. Waiters/wine stewards in the Orion restaurant were all pleasant and friendly, but service was often very slow, food luke warm and resembled something from a motorway service station canteen. There was a choice of three al la carte restaurants, food was good in all of these, but again, service was slow (we waited more than two hours between courses in Mistrels) A £5 discount was applied if you chose to eat at all three (which will set you back £50 p/p). Steak in the Orion restaurant carried an extra £10 charge, and beware if you have opted for the "all inclusive" drinks package. This does not include all drinks, in fact if you wish to have access to everything on the drinks menu, then you must upgrade to all inclusive premier - a mere snip, at £10 per person, per day (the only time you will have the full attention of the waiters, when trying to flog this upgrade). The only good thing about this cruise was returning home. A luxurious priced holiday, for a what was essentially a car ferry in fancy dress! Read Less
2 Helpful Votes
Sail Date: December 2016
HI all, This is the first time i have had reason to complain about thomson cruises. We booked this cruise to the caribbean for my lady and I plus a another family of three adults and one 12 year old lady. we were all excited about ... Read More
HI all, This is the first time i have had reason to complain about thomson cruises. We booked this cruise to the caribbean for my lady and I plus a another family of three adults and one 12 year old lady. we were all excited about getting some luxury in the sun. The whole Idea was to get away for Christmas with our friends and to surprise my now fiance by getting engaged on christmas eve. we paid 1650 each.2 weeks The flight was brilliant as were the crew. the new aircraft is fantastic, apart from a blocked toilet on the way out there were no problems. Embarkation was smooth. (may i add if you can book into NO1 lounges it was fantastic. the staff there and the quality of food and drink for 20 quid were brilliant, thank you no1). We arrived at the ship to find it looking tired and in need of replacing. The crew , well most of them looked like they had been shouted at to get a grip. Now we appreciate they are away from their families at christmas and empathise, however , if you decide to do this type of work then accept it. we decided to book an excursion named Caribbean experience, well it was a very limited experience to say the least. it was suppose to be a 7 hour trip and ended up taking us to a small village 40 minutes away with one shop and a pub for 30 minutes then rushed onto the bus for another 30 minute drive to another village with a so called nature reserve. A path through the woods does not constitute a nature reserve.Sorry. we stayed there for 90 minutes had a walk along a beach and then went to the local pub which was dirty with the smell of weed and people sleeping off hangovers in hammocks. Im not against people enjoying but it didnt make us feel comfortable. I complained to the excursion manageress who said she would send a complaint form off to head office. I asked for a refund for all our party or even a discount off another trip but was told bluntly NO.we were going to be on here for 2 weeks. I chased up the complaint and was told it was up to HO to sort out as she has no authority.Bull. WE paid 112 a couple for that trip which was not worth a tenner. so dont do it. In relation to this complaint after returning home i have written several letters of complaint and benn waffled to on every occasion.thye just dont care about my feelings on how we were treated. Good points. Food was lovely as were the catering staff and the meals were well presented and we were really looked after, in fact they made the effort for our engagement night and made christmas eve memorable.Thank you. Cabin maid was brill, as they all are, those little things with towels make a difference. The showteam theatre were very good, the shows great. Cuba was fab Thats it. all good points done. The main pool was empty when we embarked so the kids were boiling. there was very little attention to us whilst we were on deck, one time waiting an hour for a drink and then having to go to the bar ourselves. The artistes/singers on board were great albeit a bit repettative. The steel drum player every night was overwhelmingly noisy and wrongly placed. We never even had a embarkation party when leaving montego bay. Our toilet was blocked several times and had to be dismantled while we were out. with my fiance getting the blame for blocking it. trust me we didnt, we were last in line before the sludge gets to the plant room. we have cruised very often and know the rules for g sake, There was a smell of sewerage on the ship especially on deck 5 Lifts kept breaking down hand driers not working throughout the ship waiter service slow to say the least.and miserable We are very very disheartened with thomson who obviously do not give a damn about their reputation.just count the money, no wonder they have discovered their smile. the excursions are very expensive and not worth it. you will find Taxi's by the port who are extortionate as you pay per head. terrible. if you go outside the port terminal you will get a better deal. Please believe me when i say this is the first time i have written a complaint and it may well be all over the place. the end result is the same. I will Never sail on the older generation ships with thomson again, ever. unless it was paid for by thomson then id have to think about it. you would be better off with P and O or Princess. The Dream Is NOT for kids. there is nothing to do on there.you can stay at home and play monopoly./cards. Thomson you have lost a whole family who have used you for years.and you had your chance to rectify a bad situation.Very sad.Very tired,like your dream. PS. where i have marked poor for service this does not include restaurant staff who made the holiday worthwhile. Read Less
4 Helpful Votes
Sail Date: December 2016
Having sailed with P &O previously and enjoyed the experience,we were a little unsure about what to expect when booking our thomson cruise on the Dream. Fortunately we had nothing to worry about as the Dream was an extremely ... Read More
Having sailed with P &O previously and enjoyed the experience,we were a little unsure about what to expect when booking our thomson cruise on the Dream. Fortunately we had nothing to worry about as the Dream was an extremely enjoyable experience, the food and staff being it's biggest selling attributes. Our cabin was spacious and clean and had a window which was great for sea views although not as good as our balcony with P & O. It had a fridge stocked with beers and soft drinks but we never used this as it was chargeable,we did pay for the basic all inclusive drinks package and found this to be excellent value. The wine in the restaurants was excellent and was topped up frequently by the waiters and you could have as much as you could drink. Entertainment was of a really good quality and we didn't want to leave the ship to go to our hotel in Jamaica. We had booked a further week in the Grand Luxury Bahia Principe in Runaway Bay Jamaica for or second week which was allegedly a 5 star hotel, unfortunately more like a 3 star, Staff were very unfriendly and the food average, we could never have stayed 2 weeks. Also had the unfortunate experience of being in the presence of the worst and most intimidating Thomson rep We had ever met named Godfrey, which almost stopped us booking any further Thomson Holidays. Don't be put off by bad reviews of the Dream, the Crew and hospitality is excellent and we will be booking another cruise asap. Read Less
2 Helpful Votes
Sail Date: November 2016
Milvio char and Sidesh we're extremely caring and supportive. Nothing was too much trouble for them and they were always eager to help, be it a drink from the bar or serving us the grand meals that were available in all of the ... Read More
Milvio char and Sidesh we're extremely caring and supportive. Nothing was too much trouble for them and they were always eager to help, be it a drink from the bar or serving us the grand meals that were available in all of the resturants. They were not just staff but after the first few days they were more like friends. This made the holiday a much more welcoming experience for the whole family. The broadway shows were rehearsed immaculately and never failed to dissappoint, however, there needs to be more daytime entertainment as there was not much to see until later on in the evening. The Kora La, Hot Stones and Mistrels were some of the best catered resturants we have ever attended. The waiters and waitresses never failed to be there when needed and the waitress Ayu from the Kora La was lovely, smiley and checked every 10 minutes if everything was OK with the food and drinks. The Celebration ship had better entertainment, including the staff, who would pull you up and get you involved with everything whereas the Dream didn't have entertainment staff like this. To finish, Milvio and Sidesh deserve a promotion or something similar for all of their hard work. Read Less
10 Helpful Votes
Sail Date: March 2016
We chose this cruise mainly because of the ports of call but also the price and dates. As a teacher I have to take school holidays so am always looking for better value holidays. We have cruised with both Thomson and Royal Caribbean in the ... Read More
We chose this cruise mainly because of the ports of call but also the price and dates. As a teacher I have to take school holidays so am always looking for better value holidays. We have cruised with both Thomson and Royal Caribbean in the past and much perfer the smaller ships. We booked a Deluxe cabin which had a bath. Nearly everything about the cruise was good the only exceptions being: We booked all inclusive and on board were asked if we wanted to pay to upgrade this to premium all inclusive. The difference was which drinks we could choose, with basic AI, we had to pay extra for some drinks. This was not really clear when we booked. The second was the pool areas - rather shabby compared to the rest of the ship. The final point was the pool food areas - very 'cafeish' and smelt of disinfectant which was offputting. Apart from the above this cruise was worth every penny - well done Thomson (just wish you'd recognise returning customers!!) Read Less
26 Helpful Votes
Sail Date: March 2016
Just back from a 2 weeks cruise on Thomson Dream - Cuban fusion then Mayan treasures. My first cruise and will definately go again, found the boat to be a very good standard, didnt look old to me, constantly being cleaned and cleaniness is ... Read More
Just back from a 2 weeks cruise on Thomson Dream - Cuban fusion then Mayan treasures. My first cruise and will definately go again, found the boat to be a very good standard, didnt look old to me, constantly being cleaned and cleaniness is fantastic, reinforced by hand wash machines over the boat. Cabin was very good size more than enough space, clean and tidy. Food in Orion restaurant was excellent, good choices and very good standard. Served by an army of very hard working waiters. If anything it was too British, no enough spices and local cuisine but nothing to moan about, i found i would have at least 4 choices of starter and mains i liked. We had roast beef dinner one day with Beef that melted in your mouth. Not one for the in boat entertainment but it sounded and looked good, did go to a couple shows in the Theatre which were definately West end standard, superb Singers and Dancers...As for the places..loved them all especially Cuba, but maybe not Trujillo in Honduras which basically was just the port then a 3rd world town. Went on a lot of excursions, all good but some expensive. The most expensive was the classic car experiance in Cuba, which at gbp100 each was still worthwile. The tropicana is a little dated but you can immerse yourself in cuba culture even if a little dated...Dunns river a must as were all the Mayan ruins trips. The main buffet is good but gets crowded, with good choices. Used both the speciality restaurants, Minstrals was excellent had a fantastic Lobster linguine, and Korai was a very good curry. Both worth the extra payent. Crinks package was very good always found drinks i liked without additionals. But most people do not upgrade to all inclusive. Excursions & drinks package bit cheaper booking prior to holiday Read Less
18 Helpful Votes
Sail Date: March 2016
When I check reviews written on this site I generally discard the best reviews as some people will be happy with a very basic holiday (cardboard box int middle of road!) I also discard the worst reviews as some people are never satisfied ... Read More
When I check reviews written on this site I generally discard the best reviews as some people will be happy with a very basic holiday (cardboard box int middle of road!) I also discard the worst reviews as some people are never satisfied and seem not to be happy unless there is something to complain about. Normally I would discard reviews like the one you are reading, thinking I was one of those people who would be happy with almost anything, please believe me, this cruise was very nearly our ideal. I did talk to others who experienced problems, some I really did think had very valid reasons to complain, but I am not reviewing their holiday, just ours. In my group was my wife and I, our 11 year old son, my outlaws and my mother. The holiday was two cruises back to back, Cuban Fusion and Pride of Panama. The flight out was long, around 10 hours, but we didn't feel as groggy as we usually do on a long haul flight, possibly due to the Dreamliner? The transfer to the ship was very easy, luggage tagged at Newcastle airport was next seen outside our cabin about 15 minutes after we arrived! Unpacked, quick look around the ship, food and a cocktail, nice! The Dream is old but the crew were constantly cleaning and repainting etc. The layout is similar to the Thomson Celebration, a ship that you could not pay me enough to holiday aboard again. I don't know what it was about this ship but we just felt at home. The cabin was huge by the standards of other ships we have been on, loads of storage space. Old and dated but clean. The staff are very friendly and attentive, one of the staff even remembered us from two years ago on the Celebration, we worked out that he must have seen around 40 or 50,000 people come and go since he saw us last! The staff on the Lido deck deserve a mention, especially Kirril and Tattiana who were training before joining Thomson's new ship, the Discovery, also Julie and Maks. We only eat in the buffet, personal choice, and I must say it was one of the best I have tasted, the selection was smaller than most ships we have been on, but it was very tasty and reasonably varied. We all commented that the deserts were by far the best of any cruise we have been on, normally they are bland, these were great, I would kill for the recipe for the lime mousse, apologies to the other holiday makers if they didn't get to try it, my family did eat rather a lot of it! The itinerary was certainly different. Columbia, Panama, Costa Rica, Jamaica, Mexico, Cuba and Grand Cayman. A review of each port and excursion we went on would take forever, so briefly, the Panama Canal was a must see, Costa Rica was beautiful and we would have loved to spend more time there, Havana was amazing, crumbling architecture, such a shame, at least we got to see it before our American cousins swamp the place! How could the cruise be improved? More selection on the buffet, especially the cheese selection ( I am a bit of a cheese monster and felt the selection was poor) drop the guys going round selling premium ice creams and nights in the specialist restaurant, it's tacky. A newer ship would have been good but on the other hand the Dream has character, enforce the no reserving sun loungers policy, especially on sea days and get the staff to remove towels from those not used for 45 mins. Some loungers were reserved before breakfast, then not used till midday! That's about it really, hence it was very nearly our ideal cruise. Read Less
3 Helpful Votes
Sail Date: February 2016
Firstly I will say, as I have travelled on NCL ships I was comparing. The first night I was so deflated at being on such an old ship. It really is run down and dated. Although the cabins are modern and comfortable. The 2nd day, ... Read More
Firstly I will say, as I have travelled on NCL ships I was comparing. The first night I was so deflated at being on such an old ship. It really is run down and dated. Although the cabins are modern and comfortable. The 2nd day, after I had slept and got my bearings, things did get better. We had a major bathroom problem but it was promptly rectified. This happened 3 times during our stay, but every time it was mended, while we were not in the cabin, so not much of a distress. By the 2nd night we had learned the names of some of the staff in the Lido bar area and the trip was getting more bearable. A special thanks to Romnel who made our cruise special. What a lovely man and he works with such professionalism while being friendly, attentive, and service was always with a smile. Most of the Lido staff were good and efficient also, so we tended to drink and eat at that end of the boat. The Orion restaurant was lovely for a change of meal, and Rouman was a credit to the staff. AS for the entertainment, we loved David Morgan every night. His choice of music really kept the guests wanting more. The food onboard is lovely with variation. The ship also have buy one get one free drinks which was great as we sampled different cocktails and beers etc. I had the pleasure of talking to the captain one night and reflected my pleasure at the staff, and how the ship was run. He was a very nice man to talk to and welcomed the positive feedback. All in all, by the time we were docking to leave the ship, I didn't want to leave. I was enjoying it so much. And the smaller ship was a lot better than the more luxurious but larger ships of NCL. On negative notes, I have 2 gripes. The heating/aircon in the cabin was either on which was far far too cold. Or it was off so was stifling. My other gripe was how much was charged to eat in all but 2 restaurants.. When booking the cruise and you look at what restaurants are onboard, you automatically assume its all included. Not a charge. ..... NOT HAPPY ABOUT THIS AT ALL. But I will still cruise this ship again due to the staff. Read Less
13 Helpful Votes
Sail Date: February 2016
We decided to do Hotel Cruise after opposite knowing what we would have on cruise after 5/6 of them. Not so on arrival in cabin letter stating virus on board week before but apparently it was even earlier than that. Cabin air conditioning ... Read More
We decided to do Hotel Cruise after opposite knowing what we would have on cruise after 5/6 of them. Not so on arrival in cabin letter stating virus on board week before but apparently it was even earlier than that. Cabin air conditioning was very poor,but after reporting it was rectified. Shower room was very cramp where loo was concerned we reported this trying to make light of it (delicate subject) however after two visits to receptionist was apparent that's what it is so go with it. Reconstruction required. Due to Virus self service buffet was restricted to being served by staff (back to school dinners for queuing this went on till last four days. Obviously pools, spa etc were out of order so no where to cool off till later in cruise. Food not always hot reports this to officer who could not have been more apologetic. Staff were excellent Henri our Cabin Stewart is a credit to your company as are the bar staff in the Mirage in fact staff all over tried very hard. We opted to go for 60min wifi and were told we could use it for 15mins each day for 4 days. Not the case it was by MB and after two days was charged £40 needless to say that was cancelled and as we were trying to,keep in touch with family for an important reason made it very awkward. As stated before this was supposed to be a special holiday for our 70th birthdays this year with thought in mind that for our 50 wedding anniversary we were going to book your latest ship for a cruise to Dubia etc. That will not be happening now as because of this and other problems we have had with your company (emails have been recorded ) don't feel we have any confidence in Thomsons at all. Read Less
16 Helpful Votes
Sail Date: January 2016
We boarded the ship to receive a letter in the cabin advising of Noro Virus. Please note that if one of your party is ill, both must remain in the cabin for 24 hours. We have therefore paid to look at Mexico through a cabin porthole ... Read More
We boarded the ship to receive a letter in the cabin advising of Noro Virus. Please note that if one of your party is ill, both must remain in the cabin for 24 hours. We have therefore paid to look at Mexico through a cabin porthole window. This ship has a problem which Thomson seem to be ignoring and you only get told about once you are on-board. Meals are served to you like school dinners so everything was very Hi De Hi. This is an attempt to cut down of contaminating further travellers. Once on-board you must pay extra for some restaurants with a 10% discount if you eat in any three times. Some unpublished small print is that you must fill in a form to get the discount, you therefore end up paying the full amount and when you complain Thomson simply say thanks for bringing this to our attention. Generally the food is ok in the restaurants you pay in but disappointing in the larger canteen type buffets. Having paid for the drinks package it is very disappointing to have to pay for bottled water in the room, however free if you are poorly...every cloud. Customer care is being ignored so I would strongly suggest taking your business elsewhere. On land we heard the ship described as a prison, how true. Did one trip in Cuba and the Thomson rep lost 5 members of the party and just carried on, they were less than happy when the got hold of him after getting their own taxi to complete the tour. Havana is an amazing place, just don't go with Thomson. Getting on and off the ship is easy and so little red tape made the customs such a quick process. Generally the service and team are very friendly and helpful. Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.9
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.4
Family 4.0 3.4
Shore Excursion 4.0 3.6
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 3.9

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise