Cruise Ratings
13 Helpful Votes
Sail Date: January 2017
This was a last minute booking for us so we didn't get to do a lot of research. We've cruised many times with larger cruise lines mostly American and family oriented. I am going to go over the first impressions first which ... Read More
This was a last minute booking for us so we didn't get to do a lot of research. We've cruised many times with larger cruise lines mostly American and family oriented. I am going to go over the first impressions first which weren't great but please read till the end. When we got to the ship we were really disappointed as it looked very dated. The cabins were small and my 14 year old daughter was upset as the average age of the vacationers on board was around 55 years of age. During the week we saw maybe 6 - 8 other kids who unfortunately were much younger. It was definitely an adult cruise. Not very kid friendly at all. No entertainment during the day or poolside. We initially considered leaving the ship before it left port and staying at a resort instead but that would have proved to be way too expensive so we stuck it out. I'm happy we did because we had one of the best experiences ever. The staff, the staff, the staff!!! I can not stress enough how amazing they were. From the waitresses, to the front desk, the waiters in the restaurant to the maintenance guys. Everyone was friendly, professional and helpful. They made us feel welcome and were there to help no matter what we needed. The big thing for me is that my daughter has a severe nut allergy. We are used to having to deal with this when we travel and when we mention it to those who deal with food services we get reactions from lack of understanding coupled with clumsy attempts to help to out right ignorance and lack of concern. This was the first time my wife and I were made to feel fully comfortable with entrusting the supervisors, chefs and food service personnel with the safety of our daughter. They asked the right questions, showed they were knowledgable and followed up with us daily on the breakfast, dinner and lunch menus. Making sure they made her food separately and had it preordered so there would be no issues. I want to specifically mention head waiter Svilin. Never has anyone done so much to make one little girls cruise go off without a hitch. In the end this ended up being one of our favourite trips and if they took this staff and transplanted them onto a more up to date ship this would have been a best cruise we had ever been on. Thank you Thomson staff and crew for saving our vacation. Other special mentions for excellent staff members our waiter Adan, Kadek his helper, our sommelier Alberto, our cabin man Yandy and once again the amazing incredible Svilen. Read Less
6 Helpful Votes
Sail Date: March 2016
We had a lovely week in Montego Bay in the Riu palace, would defiantly give that a 5 star rating. We were advised by Thomson rep to stay at hotel first as we would be disappointed with hotel after the cruise, this I might add was ... Read More
We had a lovely week in Montego Bay in the Riu palace, would defiantly give that a 5 star rating. We were advised by Thomson rep to stay at hotel first as we would be disappointed with hotel after the cruise, this I might add was completely the opposite. We arrived at the Thomson Dream, first appearances, OK a bit tired, cabin was quite nice, no complaints there. The food during the day, somewhat poor 3 star cafeteria, the staff Wore dreary washed out Hawaiian shirts with personalities to match. We bought all inclusive drinks package, which a total rip off as the spirits they used were awful so we ended adding another 1.20 on to the bill for a decent drink, in the long run more expense The main dining room the service was pore but the food not so bad, nearly always cold though. The entertainment was really first class there was something for everyone to enjoy. Most people on the cruise were friendly. The theatre was quite nice. Carpets in corridors a bit grubby. Best was when we were told to leave our cases outside our cabin Monday night and we would pick them up in Manchester Wednesday morning, being women on our own we always worry about hauling heavy suitcases around. We got home ok. Opened our cases to find that someone had already been in them and stolen the duty free cigarettes we had bought for the family, informed Thomson, told to contact insurance company. Advise by suitcase with combination lock for cruise. Read Less
Sail Date: February 2015
After reading previous reviews on here I was a bit apprehensive about returning to the dream for what would be our fifth cruise with thomsons.However i neednt have been,Once again we had a fab time and will definately be cruising with ... Read More
After reading previous reviews on here I was a bit apprehensive about returning to the dream for what would be our fifth cruise with thomsons.However i neednt have been,Once again we had a fab time and will definately be cruising with Thomsons again next year.No issues with the flights, outbound was on time return landed 1 hour early,bit of a delay on boarding the ship but with 2 Manchester flights landing at the same time only to be expected.Room was clean and kept that way for the 2 weeks we were there, never had dirty bedding or towels and these were changed regularly.Food was great though we did eat at the hotplate twice which was fantastic and well worth the money, but that was our choice.Couple of ports that the cruise ship couldnt get in due to weather but Santa Marta was definately an experience took an independant trip that cost £50 dollars and enjoyed seeing how the non tourist place lived.Didnt mind not staying in Falmouth as I had stayed here a few years ago and it gave us chance to go to 9 mile (where Bob Marley was born and buried) once again just took a taxi no issues at all with the locals and at least we didnt have to rush back.Did the trip on the panama canal (had booked this trip in England before we went) wasnt to impressed a bit boring really, in fact my little boy spent all his time giving out soft drinks on the boat to fellow passengers.Probably boring as we have a narrow boat in England and have done thousand of locks, though not as big as the ones there, but they all work on the same principle,but at least we can now say we have done it.Cartegena was my favourite place just wish we could have have spent longer there.Entertainment on the ship was sufficent for me and my husband, 26 year old son and 10 year old boy. 10 year old loved the kids club and the 26 year old loved all the different quizzes.Me and my husband just loved watching everything going on.Entertainers, Jake Cheryl and Adam were great fun and really got into the heart of things.All in all we all had a great holiday, 10 year old cried when we had to go home so counting down the days to our next holiday.Just like to thank Gary Fowler who always made sure we had drinks without any fuss. Read Less
Marella Celebration Ratings
Category Editor Member
Cabins 3.5 3.8
Dining 4.0 4.0
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.4
Family 3.0 3.4
Shore Excursion 4.5 3.6
Enrichment N/A 3.3
Service 5.0 4.3
Value For Money 4.0 3.7
Rates 4.0 3.9

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