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Sail Date: April 2017
This was the Kid Rock Cruise, which the the Sixthman group did extraordinary stuff. NCL was horrible with communication. They took my credit card, charged it and then told me I didn't have a credit card on file, shut me off after I ... Read More
This was the Kid Rock Cruise, which the the Sixthman group did extraordinary stuff. NCL was horrible with communication. They took my credit card, charged it and then told me I didn't have a credit card on file, shut me off after I bought an unlimited beverage package and then did a "pre authorization on my account AFTER I had already setttled my charges, therefore totally deleting all funds on my credit card until it "releases". When we departed, there were two options, the person in charge said.. oh you can go this way now, not bothering to tell us that one was escalator and on was the elevator. They shut off my beverage package account on the last day although supposedly I was fine. My whole last day was ruined.. Also we lost our second port and no compensation for it, supposedly for high winds, but it was a search and rescue also, which I understand is re-compensatable. The wait staff would come see you once and if you them down, come once and then never return. The food was so so, but it seems that all cruises are getting that way because they want you to go to the restaurants that charge you extra. Read Less
Sail Date: April 2016
For my first cruise experience, I traveled with a group of 20 (aged 20-35) friends on the Norwegian Jade. They chose this itinerary because the embarkation port was in the location closest for the majority of us and the price point was ... Read More
For my first cruise experience, I traveled with a group of 20 (aged 20-35) friends on the Norwegian Jade. They chose this itinerary because the embarkation port was in the location closest for the majority of us and the price point was great for our group. Included in all of our packages was the ultimate beverage package, something we all made good use of. My fiancé and I had about 3 drinks a day, and after we totaled our drinks across the week, we certainly saved a lot more with the ultimate beverage package than if we purchased the drinks separately. You definitely don’t have to be a heavy drinker to get your money’s worth out of the package; if you love wine, or sampling different liquors, this is the package for you. Overall, my fiancé and I highly enjoyed every bit of the cruise. The freestyle feel of the entire trip definitely had to be one of my most favorite things about it. I highly enjoy being able to choose what I want to do and when I want to do it, not being on someone else’s schedule. Our group met once every night for dinner but we otherwise kept to our own schedules. The ship boasts a lot of activities and entertainment if you’re into that. Or, you can spend plenty of time relaxing in multiple areas of the ship. This was a wonderful first-time experience. Read Less
18 Helpful Votes
Sail Date: March 2016
We are a 65 and 74 year old couple that have done many cruises. Only once before on Princess many years ago, and we've done 9 Celebrity cruises, 1 NCL, 1 Costa, several RCCL, Windstar, Azamara and a Uniworld river cruise. It is ... Read More
We are a 65 and 74 year old couple that have done many cruises. Only once before on Princess many years ago, and we've done 9 Celebrity cruises, 1 NCL, 1 Costa, several RCCL, Windstar, Azamara and a Uniworld river cruise. It is necessary (in fairness) to share that this was our first large ship in about 5 years- we have been doing Azamara and Windstar which are both substantially smaller than the Caribbean Princess. However, we got a great price on this and decided we needed to get out of the rainy Pacific Northwest. Overall we're glad we did it but will probably return to smaller ships- just personal preference. We flew into Houston from Portland, OR the day before the ship sailed. Our travel agent told us that unless we booked the Princess hotel or were arriving day of embarkation they wouldn't let us use their transfers. So we stayed elsewhere (Holiday Inn Express and Suites- I'll do a TripAdvisor review on that) and gave Princess the information as if we were flying in that day. Talked with Princess transfer representative and she said travel agent was wrong- they don't care where you stay, just get to the airport in time for the transfer. Embarkation was a bit slow. We took the Princess Transfer so of course busloads of people were arriving at the same time. Our room was ready for us when we got on (about 2pm). Our room steward was Eddy and he was terrific. This was the smallest standard balcony cabin we have ever had. It is also the first time we can remember not having a refrigerator- rather it was a "cooling box" that really only held ice. We were on Deck 10 which supposedly has larger balconys however it didn't seem very large to us. Two port days we had a sign in our mailbox that they planned to do maintenance on the balcony and they asked us to close our curtains/drapes for the day. Speaking of maintenance- as others have said, this ship has maintenance issues. Yes, the sewage smell is there and seemed to get worse as the days went on. Particularly by the Explorers Lounge it was noticeable. They frequently had an industrial type carpet dryer going in that area so maybe it's been leaked into there. Also, one of the coffee stations in the Cafe Caribe was out of service the entire time. One elevator was out of service several days. As others have said, often one or more of the ladies room toilets was out of service. Two of the dryers in the laundry room on Deck 10 were inoperable. The only cabin issue we had was a light bulb burning out and that was quickly fixed. This all relates to the fact that, at least to us, they have too many people on this ship. If you want to see a show that has only two start times, plan to get there 45 minutes early. One show we went to at 6:15 and by 6:30 people were standing in the aisles. What irritated me is that they let people sit/stand in the stairways which seems to be could be dangerous if they had any kind of emergency. It also made it impossible for servers to get you a drink if you wanted one. They did have some activities but we're not into most of the things they offered. Many seemed more like "sales seminars" then activities such as "Non Surgical Facelift" and lots of art auctions. And I mean really- Elevator Roulette? (you bet on which elevator door will open first). We thought that the food, for the most part, was very good. One exception was we ate at Sabatini's the last night and my husbands steak was "so so" and my lobster was so salty I couldn't eat it. We had Anytime Dining and after a rather disconcerting meal with a rancher who felt we needed to know how to castrate cows we chose to just take a table for two. Even if they are what I call "friendship tables" (a few inches apart) at least you don't feel obligated to make conversation. We skipped the formal nights and either went to the Horizon Court or did room service. Again, the food seemed to be above average for the most part. My husband had a kabob type dish with veal, lamb and chicken in the dining room and he said it was the best he'd had in a long time. I did the fettuccine alfredo one night and it was very good. The International Cafe was a nice option if you wanted something light or a cookie or something. Entertainment was a bit repetitive with a comedian several nights. We did see Bobby Brooks Wilson who we thought was very good- would have liked a second show from him. Someone told me they saw him on RCL as well so he must do the "circuit." His father was Jackie Wilson and he did some of his music as well as other well known singers such as Stevie Wonder and Elvis. Probably the highlight of the cruise was getting to know some folks that went to the Wheelhouse Bar most nights before dinner. We got to know each other and it was almost like a "Cheers" environment. Several were from England so that was fun. The bartender there, Jackie, is really excellent and fun to be around. We did a private tours in Cartagena and Costa Rica. We had been to the other ports before so didn't really need to get off the ship. Cartagena was hotter then heck but the tour was air-conditioned and interesting. We used Syl Travel in Costa Rica, I'm doing a trip advisor review on that as well. One tip- the television does have some information about what is scheduled to be on the "standard" channels but it's difficult to read- the format is not user friendly in my opinion. We wanted to know what movies would be shown on the movie channels and I found out that if you go to the front desk and ask for a print out they will print out the in-room movie schedule along with a list of the channels. This was not the easiest thing to read either but once you got used to the format it was great to have. We found the front desk folks to be very helpful and pleasant. Overall we enjoyed ourselves but feel that they simply don't have enough facilities for the number of passengers on ship. It was often completely full in the Piazza with no place to sit for coffee or a drink. We didn't even try and use the pools as kids were pretty much taking them up. We've pretty much decided we're not "big ship" cruisers anymore. Even if we don't go as often, we'd rather limit ourselves to the smaller ships that we enjoy more. Read Less
Sail Date: March 2016
We took our daughter and her family on this cruise during their spring break , March 2016. It was a great cruise! Even though we have been on two previous Caribbean cruises, We had never been to Belize or Honduras before and we enjoyed ... Read More
We took our daughter and her family on this cruise during their spring break , March 2016. It was a great cruise! Even though we have been on two previous Caribbean cruises, We had never been to Belize or Honduras before and we enjoyed the excursions that we did. There were several family friendly activities scheduled on board during the day that allowed the family to stay together. Our grandchildren didn't participate in many of the Kids Club activities because they enjoyed the activities with their parents. The nightly entertainment was very good especially the illusionist , acrobats , and dancers! We also enjoyed the small venues in the bars and main lobby area. We would have enjoyed some venue for swing dancing instead of disco. We also cruised from Boston, MA to Quebec City, Quebec in September 2015 with six couples and we will be cruising again in January 2017 front Hong Kong, China to Sydney, Australia with one other couple. Read Less
3 Helpful Votes
Sail Date: March 2016
arrival organisation was a nightmare after a long flight into Houston the rep was pretty useless had no idea who she was supposed to be meeting and only had 8 seater mini bus to transport people to the hotel, very poor, however getting ... Read More
arrival organisation was a nightmare after a long flight into Houston the rep was pretty useless had no idea who she was supposed to be meeting and only had 8 seater mini bus to transport people to the hotel, very poor, however getting onboard was much quicker and smoothly done. First port of call was Montego Bay - would recommend organised tour there, we loved Dunn's River falls, great fun. We had any time dining, sadly the food was not the best I have had with Princess it was very hit and miss, and we were served all three courses in about 35 minutes every night. The pool was taken over every afternoon by children, not supposed to jump in the pool but no-one especially the parents seems to enforce that therefore all the adults were sat around the edge, my fault when booking had no idea it was easter holiday's {they came earlier then expected} worse trip, Private Beach in cancun, supposed to be private but it's done like a relay but they overlap on people so when you arrive you have to hang about til the other people have gone before you can get a bed, poorly ran and very very overpriced. Read Less
2 Helpful Votes
Sail Date: March 2016
The cruise my wife and booked and what we actually sailed ended up being two different things entirely; and while there was disappointment that we we unable to dock in Key West, we did end up going to Nassau which was very nice. Before I ... Read More
The cruise my wife and booked and what we actually sailed ended up being two different things entirely; and while there was disappointment that we we unable to dock in Key West, we did end up going to Nassau which was very nice. Before I proceed with this review any further, I need to address some misinformation provided in the previous review by bcsjr. In fairness to Princess they did send my wife and I an email the Friday prior to sailing that due to a generator issue (not an engine problem as suggested in the other review) the ship would skip Princess Cays (their private island) and would be replaced by a stop in Nassau so the ship could return to Houston in time. Secondly, while we did skip Key West due to strong winds causing unsafe docking (on a sunny day I might point out) we ended up spending an extra day at sea. Princess provided compensation of $50 per person in the form of on-board credit as well was 25% of the fare we paid as a credit towards a future cruise. All of this we found fair and more than reasonable. While we were disappointed, we did not let it ruin our vacation unlike many other passengers who complained the whole trip endlessly. If you travel by ship, you have to be more flexible and understanding and not so rigid and demanding like we found so many of our fellow passengers to be. Embarkation was very smooth. My wife uses a wheelchair and the staff were amazing and we were on-board in no time. The only issue we had was the dining noted on our cruise cards was incorrect and I had to stand in line at passenger services once we boarded to get it fixed so they reflected the dining preference I had confirmed for months in Princess' Cruise Personalizer. I try to avoid these long lines on the ship on the first day, but it was handled very well by the passenger services staff. I did find that they are a tad jaded, most likely from dealing with so many people yelling at them. As for the cruise, the entertainment was very good. They had a visiting Soprano on the ship who was amazing we saw her in the production of Bravo and during her own show on the last day. The ships singers and dancers were average (some nails on chalkboard moments). We also experience the Voice of the Ocean patterned after the TV show and found the passenger talent to be quite good and the judges very funny. This cruise also played host to Princess' annual Entertainer of the Year Awards where they showcased a singer, comedian and magician who are supposed to represent the best of Princess. The singer was good, the magician was kids birthday party level, but the comedian (AJ Jamal) was fantastic and really funny as well as very nice and personable when you saw him around the ship (he always engaged the passengers). We were not a fan of the Wake Show the cruise director did everyday on TV, it was one endless infomercial for EFFY (the only jewelry line on the ship) and really told us nothing about the ship, activities or ports of call. Dining room and food were fantastic and when we did have an issue it was quickly rectified by our amazing waiter Abel. We ate all of our meals in either the dining room, International Cafe or room service (which was timely and good); we avoid buffets given the "piggy" and rude nature of our fellow passengers in this type of venue. Our idea of dining is not dealing with lines of aggressive, pushy people who think they will never eat again unless they elbow someone for a sandwich. Overall we had a great time. We did not do any excursions given the limitation of wheelchair accessible options, so we explored Nassau and Freeport on our own which worked out just fine (and made easier by the incredible weather). As Platinum members we did enjoy a few perks, but Princess could learn a few things from Royal Caribbean and ramp up the perks. Finally, as for the condition of the ship; it was in very good condition overall and seemed to be maintained well in the public areas. We did have some issues with the cabin which I will address in the cabin review. This was our third time on this ship over the last 2 years and we found the staff friendly and the ship easy to navigate, especially for someone with accessibility issues. My biggest disappointment came from some of our fellow passengers who need to learn better manners. Read Less
15 Helpful Votes
Sail Date: March 2016
First, a caveat. I assume a lot of people like Princess. After two cruises, we do not. We are Celebrity Elite status cruisers and find Princess no match for Celebrity. So, maybe my comments will help others who are not sure what line to go ... Read More
First, a caveat. I assume a lot of people like Princess. After two cruises, we do not. We are Celebrity Elite status cruisers and find Princess no match for Celebrity. So, maybe my comments will help others who are not sure what line to go with, to make a decision based on this information. Getting on and off were fine. The food was good, except I felt the beef items from hamburgers to steaks were not top quality. The Horizon Cafe has a low ceiling and is not a very pleasant place to eat, nor is the way the buffet is laid out very convenient. The staff was fine - good, hardworking folks. #1 - The Fitness Center is above a deck of cabins, so one cannot use the treadmills until 8 am and must stop at 10 pm. #2 - Scoops Ice Cream only has runny soft serve. Traditional hard ice cream is not served. The place itself is not attractive or enticing. #3 - There are no veranda rooms with a third bed on the floor. Those rooms only have upper berths. You have to go to a mini-suite to have a 3rd bed. #4 - Smoking in the Casino wafts into the Princess Theater, stinking up the place. #5 - Milk, no matter where served, is not cold. They do not have stainless steel refrigerated dispensers. #6 - Cocoa packets are not offered at the coffee/tea/water bars. #7 - The TV was mounted kitty-corner on a shelf above the fridge. From sitting in the bed, you have to extend your arm to change the channel or turn off and on. The shelf impinges on the view of the screen. Also, the corner of the shelf is a hazard - if you bend down to reach into the fridge and stand up, you can easily bump your head, which I did twice. #8 - Good movies were shown on the outside screen. We were told they would be shown on the TV the next day. Finding out the times was impossible. Princes has an ancient TV system that runs an interminable scroll about what is on the TV. It is not updated promptly each day, and the outside movie was never on the scroll at all. Inquiring twice about the time of a movie, and planning to be in the cabin to see it, we were given incorrect information twice. #9 - The room was small and dull. The doors are very narrow, and upon entering the room is not at all inviting. Tiny bathroom. No couch, and a chair, table and nightstand had to be removed for a roll-away be to be used. (A lousy roll away bed, I might add.) [Our travel agent made an error on our booking. We needed 3 beds and specifically did not want an upper berth. Princess has no veranda cabins with a 3rd bed on the floor.] #10 - "You can't get there from here" - We hated the layout of this ship. Sometimes stairwells were roped off. Some elevators do not go to the deck you need, and you have to get off, go up or down on the stairs,across, and then reach your destination. Service elevators were in public areas, which we had never seen before. #11 - Adult quiet areas. Had to find unless you wanted to pay for "The Sanctuary". There was a tiny adult pool, but it had few loungers, and offered no shade at all. We will not be cruising Princess again, and regret the waste of money that this cruise was. Read Less
8 Helpful Votes
Sail Date: March 2016
First of all we have 9 cruises with Carnival and was very excited about going on a b2b on Princess. So, many of our comparisons were based on our experiences with Carnival. We have always gotten a balcony cabin so booked sidexside with our ... Read More
First of all we have 9 cruises with Carnival and was very excited about going on a b2b on Princess. So, many of our comparisons were based on our experiences with Carnival. We have always gotten a balcony cabin so booked sidexside with our Canadian friends, who have never cruised before. We are in our middle 60's. Embarkation and parking was so smooth at the Houston Bayport Terminal. Too bad they are leaving this port. Was surprised to get on the ship in a area by the elevators. No fanfare at all. Went straight to our cabin. Nice. Liked the little larger balcony and "Smith" opened the door between our cabins. We used a bungy to keep it open. Smitty was a great cabin steward. Always had a gentle smile. My biggest complaint about the cabin was the very small shower with a stationary shower head. The bathroom is smaller overall. Several mornings our toilets wouldn't flush and they had to work on them in our area. We found almost every public bathroom had stalls blocked due to maintenance and so there were always lines in the ladies room. Lots of sewer smells throughout the ship for two weeks. The beds were very comfortable with great pillows. No top sheep, just the duvet. The towels were very worn. The robes provided were thin waffle-weave cotton. To begin the cruise we had a huge disappointment. There was a letter stating due to generator problems we wouldn't be going to the Princess Cays but would stop at Freeport instead. Then a half an hour from Key West we were informed we wouldn't be stopping there due to high winds. They gave us a $100 obc for missing this port. Freeport and Nassau aren't my favorite ports. Just hit the beaches and dealt with beggars all day. This cruise was filled with a lot of older people. I can see why. The enrichment activities center around jewelry shopping, art auctions, and spa treatments. Very few fun activities. If there was a trivia game or something fun going on we had to go an hour before to get a seat. We only seen Lee the cruise director before the evening shows. The shows were pretty good. Enjoyed comedians AJ Jamal and Steve Noris. The singers and dancers were good but didn't see that much of them. There was nothing going on as far as late night comedies, etc. it was pretty boring. Nothing fun ever on the lido. No one danced, etc. We had 8:00 traditional dining in the Palm. Ernesto and Richard were excellent servers with Giovani as the Head waiter. He even cooked a couple of dishes for us! Dinner was the highlight of the day for us. Enjoyed almost everything ordered. No complaints. Breakfast in the dining room was a huge disappointment. Not much of a variety and not great service. The lido was same ole, same ole everyday. After 14 days we were so tired of it. No waffles. You have to pay for hot chocolate. They have one ice cream bar and it wasn't very good. There were always lines and waiting for a place to sit. Just couldn't find much variety on this ship for food. The iced tea and lemonade was always so watered down. One night we had a storm and there was water coming in from the balcony clear across the cabin soaking the carpet and bedding. They gave us a $50 obc. It happened in numerous cabins and we were on deck 15! Customer service was okay but they seemed to be rude to many people. A lot of the staff just ignored you and weren't too concerned about service. Quite often we saw spilled drinks and food just sit there for hours. We found a few very nice servers and enjoyed visiting with them. The second week to Cozumel, Belize and Roatan was great. We went to our favorite, Paradise Beach, on Cozumel. Hired a taxi for a tour and went to Henry Morgan's at West End in Roatan. We booked a fabulous day with cave-tubing.com in Belize. Disembarkation was okay. Lines were long but that's to be expected. No problems. Overall, we will go back to Carnival with a huge smile after this. We truly missed the fun activities, people enjoying themselves and friendly smiles from all of the staff. Read Less
7 Helpful Votes
Sail Date: March 2016
Cruise ship was in poor maintenance, toilets constantly backed up, rusty and dirty balcony. Blanket had brown stains on it, the television was placed such that the remote did not work properly, the buffet was lousy, particularly the ... Read More
Cruise ship was in poor maintenance, toilets constantly backed up, rusty and dirty balcony. Blanket had brown stains on it, the television was placed such that the remote did not work properly, the buffet was lousy, particularly the breakfast selection. Two of our three destinations were cancelled, one due to engine trouble with the ship. But by far, the worst aspect of the cruise, was the customer service. Easily the worst customer staff I have ever had the misfortune of experiencing. Constantly making promises that were never met, claiming supervisors/management would be in contact with us concerning our issues. None of these things ever happened. The only compensation given for all these issues was a paltry $50.00 credit, and a credit towards a future cruise booking, which we won't be using. Apparently their idea of compensation for such a poor experience is the customer giving them more money. Company and staff refused to take ownership of any of the problems, and the story was different depending on which person you spoke to. We will be booking all of our future cruises with a different cruise line. The only positive parts of the cruise were that embarkation and disembarkation from ports of call were very easy and went quickly. Read Less
7 Helpful Votes
Sail Date: February 2016
I'll start with the bad to get it out of the way. There were only 2 things that I felt were bad on this cruise. The first and foremost being the smell of sewage on some areas of the deck. I am assuming they had some kind of ... Read More
I'll start with the bad to get it out of the way. There were only 2 things that I felt were bad on this cruise. The first and foremost being the smell of sewage on some areas of the deck. I am assuming they had some kind of ventilation issue. The second thing was the ship is staring to show its age. It is ready for dry-dock. I think it will get that in 2017. Now for the good. Every staff member I came across was very friendly and helpful. This was especially true for our waiter and assistant waiter in the Coral dining room. Milorad and Daryl. Milorad always gave us suggestions and I think I went with his suggestions all but once. And they were always spot-on. Daryl would always have our drinks figured out without us even having to order them. Our cabin steward was always friendly and helpful. He greeted us by our first names by the first afternoon. Some would find that offensive, but I find it friendly. The production shows were excellent. "Bravo" was probably the best show I have ever seen on my 9 cruises. I wanted to see it for the second showing as well. We never had a problem with seating, but we did go to the shows quite early. They do fill up quickly. My wife go to perform on the big stage the final night and we got the opportunity to meet many of the production staff. They were all very friendly and down to earth. Not like you would expect. The comedian was hysterical and the magician was good as well. I was able to be a part of a "drum circle" activity as well as learn the basics of playing the steel drum. It was very fun. I wish they had more things like that. Don't really have much to say about the ports. Been there before and done that. This time we just took a cab around Belize City, took a cab to the old area of Cozumel and shopped, and hung out at Mahogany Bay. Mahogany Bay was a nice peaceful area, but I would prefer a real beach with real waves. Embarkation and Disembarkation was great. Quickly on and off. The flow at Bayport was great. Unfortunately, this may have been the last time to get to go through there. Overall, this was a great cruise. This is the 3rd time I have been on the Caribbean Princess and will probably wait until after her refurbishment to sail on her again. However, I am a huge Princess fan. I am only 45, but I love the laid back atmosphere. I guess I am 80 at heart. If you love to party hardy, go with Carnival. Read Less
8 Helpful Votes
Sail Date: February 2016
Our embarkation port was Houston (Bayport). It's about 60 to 90 minutes depending on traffic, from the airport to cruise terminal. We drive our car car and park on site for about $100/wk. safe gated area. Embarkation is very ... Read More
Our embarkation port was Houston (Bayport). It's about 60 to 90 minutes depending on traffic, from the airport to cruise terminal. We drive our car car and park on site for about $100/wk. safe gated area. Embarkation is very efficient. Usually no long lines. Very informal boarding. No officers in site. Mostly security who are very quick about scanning cards. We did not disembark except at mahagony bay. Nice chair lift ride to the beach. There is a fee. Food on board was average cruise fare. With the exception of breakfast at Sabitinis each morning. (A suite perk) varied menu and well prepared. The steak house was also very nice. Although too much food. Bar service at crooners was very good. Ask for an Amalfi Collins. This itinerary is familiar to us, we have taken it several years in a row. We've sailed with Princess over 20 times and have been generally pleased with food, service, entertainment, cleanliness of our staterooms, and value for our money. We are experienced cruisers having sailed with other lines as well. We experienced multiple issues with the cleanliness of our suite. We were surprised, discouraged and disappointed in the level of response and lack of concern shown by PRINCESS corporate offices toward our problem. We presented the problems we encountered on this cruise (with photos) and how it interfered with the quality of our vacation. We were in F305 Grand Turk Suite. We had issues with the cleanliness of the suite on arrival. There were food crumbs on furniture and under the couch on the floor, stained and grimy entry door, sticky drawer pulls, pubic hair in the tub, stains on the walls, and hair in the sheets. The shower had black mold and loose caulk along the shower floor. There was rust and mold on the inside and outside of the shower door. We talked with our room steward and he was sure he could fix the problems. We also heard from the housekeeping deck supervisor who assured us all issues would be resolved. The shower was not useable until Wednesday evening, 4 days into a 7 day cruise. My husband is 100% disabled and getting into and showering in an open tub was cold, causing him pain and discomfort, not to mention stressing his immune system. We asked for compensation for our unsatisfactory suite from customer service. We visited with Customer Service Reps on board who sincerely tried to help aleviate the situation. Five (5) days into the cruise I took more photos to show that the room was still not being cleaned properly, and showed them to the Customer Service Supervisor. The customer Service Rep came to our suite and was visibly repulsed by what she saw. She was only authorized to offer a very low amount of compensation for our hard earned money. We told her it was inadequate. She emailed corporate offices shore side on our behalf, explaining our dissatisfaction with the amount of cruise credit they were willing to credit to our account. Our cruise cost approx. $3100 US. We asked for $800 refund, about 25% the cost of the cruise. Corporate shoreside first offered $350.00. We refused this amount and then the home shore office offered $450, about 15% of our cruise cost. We had issues with our room daily, and no shower until 4 days into the cruise, We have emailed and spoke on the phone with a shore customer relation representative and have been unable to resolve this issue. As I stated we have cruised with PRINCESS over 21 times and hold stock in the parent company. We have always been confident that if there were issues or problems arose they would act as a reputable company and back their product. We are elite members in the captains circle program, but are SERIOUSLY QUESTIONING WHETHER TO CONTINUE WITH PRINCESS as our go to cruise line. Read Less
1 Helpful Vote
Sail Date: February 2016
The Jade is a great ship. It was easy to get around, and we didn’t find it to be crowded. We were able to get a chair on the pool deck without much searching. We liked the Great Outdoors on non-windy days. The Spinnaker lounge was a ... Read More
The Jade is a great ship. It was easy to get around, and we didn’t find it to be crowded. We were able to get a chair on the pool deck without much searching. We liked the Great Outdoors on non-windy days. The Spinnaker lounge was a great place to watch the ship come into port. We liked visiting the Bridge viewing room. We didn’t care for the smoky smell in the casino. We discovered the Blackjack machine with the machine dealer in the Spinnaker , but it was full of players each time we checked, so we never got to try it. We never had to wait for a table for 2 at dinner in the Grand Pacific. (We usually went between 5 and 5:45). We also had most breakfasts and lunches there as well, and were always taken care of. We were disappointed that our Belize tour was cancelled (not enough people signed up for it) and we didn’t receive notice till we returned to our room the night before. We had to scramble to study the other tours, and the Shore Excursion Team squeezed us into another tour that turned out not to be full after all. All of our excursions were through NCL, so we had priority tendering. Our Steward was Wyvon (Charli) and he took good care of us. The buffet is set up with many smaller stations so you do not need to stand in long lines to get a full meal. Before the cruise we stayed 2 nights at the Springhill Suites in Seabrook. They have a $10/person shuttle to the Houston port (run by Al Austin) that leaves every half hour starting at 10:00. The hotel was nice with a good complimentary breakfast. There are several places to dine within ½ mile (Mario’s Flying Pizza was great) and many that deliver. The Walgreens and Krogers are about a ½ mile away. Excursions: Cozumel – San Gervasio Mayan Ruins, Beach and Lunch - This was a very informative tour, which in our case was led by a young man of Mayan descent. This made it more meaningful since he was very proud to share his heritage with us. The tour took about 1.5 hours once we arrived, and contained a complete history. It included a bottle of water. They took our photo with a Mayan girl when we arrived and it was ready when we left. ($20 framed or $10 unframed. ) At the beach, we bought yummy fish tacos and then we had time to play at the beach. Belize- Wildlife River Tour – We enjoyed this 2 hour river tour, which included cups of water and later a cup of punch (with or without alcohol). We saw a few alligators, lots of birds, a sea lion, bats, etc. We boarded the boat right at the dock. Roatan Honduras – Maya Key Private Island- This was a very nice area. We tendered in from the ship and then got on the boat for the island which is about 5 minutes away. We had a guided tour of the animals and birds, took a self guided tour of the Mayan Ruins Museum, and played on the beach which had plenty of chairs in and out of the sun. Lunch was included and was chicken, fish, salad, rice and beans, fried banana, water and tea. There is also a cash bar and a gift shop. There is a pier with snorkeling at the end with equipment for rent. We sat at the pier and watched a pelican dive for his lunch. Sodas in one of the port stores were only $1 for 20 oz. Read Less
6 Helpful Votes
Sail Date: February 2016
Did not like the forced free style dining. This does not allow you to get to know your waiters and therefore the added touches to your likings is missing..... additionally it is very dificult to share tables to meet new people..... and I ... Read More
Did not like the forced free style dining. This does not allow you to get to know your waiters and therefore the added touches to your likings is missing..... additionally it is very dificult to share tables to meet new people..... and I felt the overall food quality was "lacking" at best. There were no special plates for the day..... pretty much every day options with no much variance.... dietary needs were much harder to meet that any other cruise line I have sailed. Room steward was also lacking. No specialty treatment - he never even said anything or acknowledged the women guests on the floor until we complained. I will give them a good review on the entertainment !! It was excellent and all over the ship especially in pool areas. Unfortunately that is not enough for me to look to cruise on them again. 3rd try on NCL - not again...... :( Read Less
Sail Date: February 2016
Choose this cruise for the ports of call. Houston was not the best port and I believe they are no longer going to use it. We came in early due to the weather. Embarkation went smoothly as did disembarkation. Though the ship was ... Read More
Choose this cruise for the ports of call. Houston was not the best port and I believe they are no longer going to use it. We came in early due to the weather. Embarkation went smoothly as did disembarkation. Though the ship was showing a bit of its age it was clean and well cared for. Our cabin seemed a bit small but very functional and ( you really got to love the Love Boat series, that played all the time). Dinning for the most part was absolutely fantastic except when I ordered one of the chef inspired meals (maybe he was having a bad day) The steakhouse was one of the best I had ever tasted. The staff was outstanding catering to our every wish. Drinks were on the high side so we had very few. The Entertainment did not meet up to the rest of the cruise but was not bad. The ports of call were enjoyable. Read Less
5 Helpful Votes
Sail Date: February 2016
We had a WONDERFUL time on the NCL Jade! It's a beautiful ship & has very nice, helpful & hardworking crew. We always saw someone or the other cleaning around the ship. The service was great!! The staff was always willing to ... Read More
We had a WONDERFUL time on the NCL Jade! It's a beautiful ship & has very nice, helpful & hardworking crew. We always saw someone or the other cleaning around the ship. The service was great!! The staff was always willing to help out & served with a smile, especially Komang (our Cabin Steward), Nikola (Blue Lagoon), Neale (Buffet & Grand Pacific Dining room), Geoffery (Le Bistro), Siti (Moderno), Faisal Malik (Assistant Maitre D') among many others. We loved the 'anytime Dining & freestyle cruising' that NCL is famous for, especially with the little ones! The shows were good (especially Elements & Comedy show) & live music at various places (atrium, pool, restaurants, lounges) was nice. Philly Joel the cruise director & his crew were great. Rest of the crew were all good as well. Our kids absolutely Loved the Kids/Youth Club (Splash academy) & didn't want to leave! They had different themes on different days/nights & did lots of activities/games,face painting, sports, etc. including a fun little circus show with all the kids from the club (the leaders helped them practice various skills ahead of time). The Kids' Club Leaders/Counselors were very caring & made sure that the kids were having fun & were well taken care of at all times! Among many other family friendly activities, they also had Pizza Making one day & Cupcake Decorating another day, for parents & kids to participate in together. All in all we had a great vacation & would love to go on another NCL cruise again! Read Less
Sail Date: January 2016
Left hotel in Houston and drove To port where Embarking was great. Got in room early but was surprised by the small size. The closet was so small we had to put clothes on shelves. We had a balcony room that was directly first from ... Read More
Left hotel in Houston and drove To port where Embarking was great. Got in room early but was surprised by the small size. The closet was so small we had to put clothes on shelves. We had a balcony room that was directly first from elevator. We never heard any noise. The dinning rooms were lacking in people who wanted to wait on you, not friendly at all. The menu of food was not appealing. The only friendly staff was when you ordered cocktails. The entertainment was the best of the cruise. They entertained with songs, dancing, magic, comedy, and acrobatics that was awesome. In Honduras I took a Southern Adventure Zip line excursion. I would recommend this to everyone. The age group was between 40 to 80. There were 10 station platforms you zipped to. They were great giving directions and making sure you were save. I'm 71 and I can now cross this off my bucket list but will try again. Disembarking took over an hour from the time we were called to getting to customs and standing in line that snaked back and forth. We Will not be looking for a future cruise on the NCL in the near future. Read Less
5 Helpful Votes
Sail Date: December 2015
Somes atrocious happened every day of this hell cruise, which culimated when I opened up my freshly rolled towel I had received from the deck attendant to find fresh vomit all over it, unfortunantly after I had wiped my face with it. The ... Read More
Somes atrocious happened every day of this hell cruise, which culimated when I opened up my freshly rolled towel I had received from the deck attendant to find fresh vomit all over it, unfortunantly after I had wiped my face with it. The Deck Attendant only shrugged and pointed to the employee next to him when I asked for a supervisor who cared more. The man he pointed to was not a supervisor at all, but simply shrugged again and handed me another freshly rolled towel. Other bad events included catching a staff member lifting my still-soaking wet underwear out of the broken self-serve laundry machine with his dirty hands, learning that our paid-for excurion had departed 90 minutes earlier than printed on our tour tickets, never receiving entire courses of our dinner, seeing crew members chasing one another for a kiss and a hug, seeing crew members sitting on the bar while sipping a drink on duty, and asking a security officer for the directions to the front of the theatre stage for me, a wheelchair user, but getting a blank stare, a shrug and the response, "Go ask guest services," before the security guard walked away! There's more to tell, but you get the idea. The lack of professionalism and even common courtesy was surreal in lack of evidence. Yes, I did fill out the survey in all negative points, and yes, I did get a call from the customer service department, but I told the representative that I would NEVER even consider another Princess cruise because of these events. Yes, of course I told the highest level person at guest services what all happened, daily, but all she did was appologize and blink at me in silence. They really don't care. Read Less
Sail Date: December 2015
This was our 11th cruise, the 3rd on NCL. It appeared that due to a full ship with it being a Christmas Cruise, that NCL did not hire on any extra help to deal with all the passengers and children. The staff was overworked and grumpy and ... Read More
This was our 11th cruise, the 3rd on NCL. It appeared that due to a full ship with it being a Christmas Cruise, that NCL did not hire on any extra help to deal with all the passengers and children. The staff was overworked and grumpy and things did not get done! Our dinners in the dining room took at least 1 1/2 hours and even up to 2 1/2 hours. Very long times of "nothing" between the courses!! We missed the first entertainment show of the evening, due to the long dinner - You had to be seated by 5:00 to be sure you could see the 7:30 show. In the cabins our sheets were never changed the entire 7 nights we were there, and towel animals appeared only 2 of the nights (I am sure it was because they just did not have time to get it all done). The theater was extremely cold for the shows, everyone started wearing heavy sweaters, then finally coats and brought in blankets to see the shows by the end of the cruise!! The food selection in the dining room was very average - never offered shrimp cocktail or lobster or baked Alaska a single time.. We had to tender out from the pier at one of the ports, and they had to use the ship's life boats to tender people in. It took a long time to move all the people, yet we were not given any extra time at the port! Overall things were ok, just not great as they have been before. Read Less
Sail Date: December 2015
Compared to other cruises we've taken this one was poor because tour bus in Cozumel broke down. Had very step steps to get on bus and I have disabilities so made it very hard. Our cabin in ship was roomy but bed skirt had hole in it ... Read More
Compared to other cruises we've taken this one was poor because tour bus in Cozumel broke down. Had very step steps to get on bus and I have disabilities so made it very hard. Our cabin in ship was roomy but bed skirt had hole in it and white sheets and comfortir that looked ugly. There was a hump in floor making it hard to walk around cabin. Also a/c was either too cold or too hot. It also had a bad smell in cabin from bathroom. The main dining room food was not very good at all and waiters slow. Compared to Royal Carribean cruise much less attentive. I booked a limited mobility tour and the handicapped equipped bus was not working so had to go in old van hardest to get into ever! So this cruise was worse ever been on. They did have good shows on the ship especially Naster the comedian. The specialty restaurants were good but all slow except for Cagneys the best and Miderno fast. Read Less
2 Helpful Votes
Sail Date: December 2015
This was my third cruise. My first cruise was out of Galveston on Carnival years ago and I was not that impressed. Last year we went to Alaska on the Norwegian Pearl and had such a great time that I decided to try another Caribbean ... Read More
This was my third cruise. My first cruise was out of Galveston on Carnival years ago and I was not that impressed. Last year we went to Alaska on the Norwegian Pearl and had such a great time that I decided to try another Caribbean cruise on Norwegian. I love the freestyle concept and can't imagine cruising with set dining times and the same table every night. I also hate dressing up on vacation so love the relaxed dress code on NCL. My father died earlier this year so this trip was mostly for my mother, to get her mind off her recent loss and to have some fun. There were 6 of us in my group. My partner and I, my mom, sister, and my partner's parents. I was in a mini-suite on the NCL Pearl last year and enjoyed it so much that I decided to splurge and get a full suite on this cruise. We actually had 2 suites. 4 of us were in the 2 bedroom family suite on deck 11 (11006) and my partner's parents were at an aft suite on deck 8 (8130). Overall, we all had a great cruise and would do it again, although on a different itinerary to try some different ports. EMBARKATION PORT The Port of Houston is pretty much in the middle of nowhere. It's kind of a depressing, industrial area. We stayed the night prior at the Best Western Seabrook which was a good choice. They cater to the cruise crowds on weekends and really run a tight operation. Great customer service. The port is a very nice building and it's a shame that it will be closing after this season when NCL and Princess leave. The line for security was pretty long but moved quickly. Luckily, once we got past security we were able to go to the suite check in area which was much better than the regular check in process. Bruno our concierge met us there and after a brief introduction we were escorted on the ship. Upon return in Houston, we decided to walk off with our own bags. The process was easy and being in a suite helped as we were able to go through a faster line. Once we walked off the ship we were through customs and out the door in less than 10 minutes. SUITES We loved our 2 bedroom suite. The location was perfect, just below the spa. The master bedroom and bath were awesome. My partner's parents also loved their aft suite. I wish they would replace the coffee machine in the room with a Keurig or something easier to use. Ours kept breaking and it was not very user friendly. Other than that, we loved our suite and would highly recommend it. FOOD The food seemed much better on this cruise, probably because we had the UDP and ate in the specialty restaurants only. Cagney's was our favorite followed by Le Bistro and the Italian place. Teppenyaki was fun. We were all disappointed with Moderno and would skip it on a future cruise. One thing I did notice was that on the board that shows restaurant availability, most of the specialty restaurants were full every night. They said this was because over 700 people had the UDP. We used the concierge to make reservations for the entire week but that kind of took away the freestyle concept of just being able to show up. ENTERTAINMENT Shows were really good on this cruise, especially Elements. I was shocked at how good Elements was and couldn't believe it was on this size of a ship. Make sure and see it if you have a chance. COZUMEL We had an excursion credit with NCL so decided to use it at the Chanakaab park. It was nice, not very good snorkeling but was very quite and nice to be away from the crowds. BELIZE This is where staying in a suite really came in handy. Since we tendered, we were able to get priority and skip all the lines. We had a private tour arranged of the Community Baboon Sanctuary and Altun Ha. The sanctuary was awesome and it's really great what they are doing to conserve the species. Highly recommend visiting if you like seeing animals up close in their natural habitat. ROATAN The ship docked for about 1 hour in the morning and then moved out in the bay to tender for the rest of the day. So again the suite came in handy as we didn't have to get up early to walk off. When we were ready, we were able to fast track to the tenders. We had a private tour arranged also. Went to some great local craft stalls on top of a big hill with a view of the port. Then we went to see a friend of mine who just built a house on Roatan. Finally we went to West Bay beach. Rented some chairs and had food. Snorkeled right off the beach. I go to Hawaii once a year and have always been disappointed with snorkeling in the Caribbean, at least when compared to Hawaii. I've been to have a dozen islands in the Caribbean and never found any that had amazing snorkeling. Happy to report that Roatan had awesome snorkeling. So good that I am considering flying back to stay for 4 or 5 days on the island just to snorkel. ITINERARY I noticed that ships sailing out of New Orleans had 1 extra port day. In the future, I would probably try to get a cruise with 4 port days as the last day at sea on this cruise was kind of boring. Mostly because it was colder as we got close to Houston and you really couldn't enjoy time by the pool. Overall, a great trip and I would recommend this to anyone who is looking for a non-traditional (aka freestyle cruise). Read Less

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