1 Helpful Vote
Sail Date: March 2019
Great way to see the Hawaiian Islands. The ship is a nice floating hotel with free food. You travel while you sleep. Friendly crew, very solid entertainment, and well established things to do while at port. Aloha cafe handled the ... Read More
Great way to see the Hawaiian Islands. The ship is a nice floating hotel with free food. You travel while you sleep. Friendly crew, very solid entertainment, and well established things to do while at port. Aloha cafe handled the crowds well and the crew kept up with the crowds. Liberty and Skyline restaurants were well managed and food was quite good. La Cucina gets two thumbs up while Moderno gets two thumbs down. Staff was slow and did not give a good representation of that style of dining. Could not compare to the experience we had while on the Pearl last August in Alaska. It would have been nice if the outdoor (key west bar and grill) was open for more hours and had healthy items to snack on while enjoying the views and great Hawaiian climate. On the one day we did not dock on a pier the process was very slow and the lines were too long. Read Less
5 Helpful Votes
Sail Date: March 2019
I chose this cruise because I wanted to cruise the Hawaiian Islands. NCL was the only cruise line that offered what I wanted. It looked amazing on paper and it was more than amazing to actually be a passenger on the ship. We started with ... Read More
I chose this cruise because I wanted to cruise the Hawaiian Islands. NCL was the only cruise line that offered what I wanted. It looked amazing on paper and it was more than amazing to actually be a passenger on the ship. We started with 3 fantastic days touring Oahu with Polynesian Adventures, a tour company contracted by NCL. Our driver/guide, Kimo was the cream of the crop. We spent one day at the Polynesian Cultural Center, one at the Pearl Harbor (USS Arizona) Memorial and several museums associated with this including the USS Missouri which was a historical adventure all on its own. The third day we were at Kualoa Ranch where many movies of renown were filmed. Then we were dropped at the pier to board the Pride of America. The ship was beautiful and clean, the crew and service were quite extraordinary. The ship was very easy to navigate. The food in the Skyline and the Aloha Cafe' was delicious and especially the Skyline offered many choices to try new things. It did not disappoint. There was a wide variety of shore excursions and every single one of them was interesting and fantastic in it's own way. I had many new experiences and felt awed to be in such beauty. As always, on a programed tour, we always felt we could have had more time at each destination, but adequate time was provided for shopping on shore if the excursion got back soon enough. Our cabin was an outside balcony and it was perfect, especially for the day we sailed past the Na Pali Coast in Kauai. It was our last activity and it was stunningly beautiful to sit on our balcony and view the lovely scenery. I would travel Norwegian again and would definitely go to Hawaii again. Norwegian has the embarkation and disembarkation processes down to a science, everything went very smoothly and did not take much time at all. Read Less
2 Helpful Votes
Sail Date: March 2019
NCL Pride of America is an extremely well managed cruise and we loved every moment of this trip. From flight bookings to shore excursions everything was managed by NCL and we did not have any worries about the planning. After we reached ... Read More
NCL Pride of America is an extremely well managed cruise and we loved every moment of this trip. From flight bookings to shore excursions everything was managed by NCL and we did not have any worries about the planning. After we reached Honolulu, NCL check in was simple and the staff helped us with boarding and check in of luggage to the ship. Once we were on the ship, it seemed a little disarray as passengers had all assembled in Deck 5 but things were quickly sorted. The rest of the days we were on different shore excursions but the most fun we had was watching the shows in the evenings. The shows are excellent and have many themes like Polynesian dance forms, Diva show, Vegas, Old Hollywood etc. They were well choreographed and the theatre was amazing. It almost felt like a Vegas Cirque Du Soleil show with great performers and music played. Last but not the least - The food ! They had everything during lunch, breakfast and dinner ( though we would love more Vegan options) and i would suggest if anyone is Vegan just like me then they need to probably have some snacks/light food with them especially if they do not want to have the same food everyday in the buffet. Overall the cruise was beyond our expectations and we would love to try more cruises from Norwegian after our wonderful experience onboard Pride of America. Read Less
2 Helpful Votes
Sail Date: March 2019
Our overall rating of this cruise is poor for multiple reasons, the number one being the lack of compassion and assistance from the Guest Services staff when we learned of a family member back home being in critical condition. When our ... Read More
Our overall rating of this cruise is poor for multiple reasons, the number one being the lack of compassion and assistance from the Guest Services staff when we learned of a family member back home being in critical condition. When our family tried to contact the ship to speak with us, NCL informed our family we were not on the ship. Knowing this was incorrect, our family eventually contacted the United States Coast Guard who assisting in locating us onboard the ship. We followed up with Guest Relations who could not provide us an answer as to why we couldn't be located and responded "does your family know your names?" When we tried to get assistance from Guest Services to book emergent flights home and inquired about internet access since we didn't have cell service, they tried to sell us an internet package, but subsequently stated we had to wait for the internet services crew to arrive to work because their shift had not started yet (despite being on a boat). We asked for a manager who also tried to sell us an internet package. Since the staff was no help, we continued to try to use our phones until we neared the island of Kauai and got service. We booked immediate flights and asked for assistance off the ship. Again, no assistance was provided in helping us off the ship or assisting with transportation to the airport. In addition to the obviously pressing issues above, my wife's luggage was damaged by staff when initially boarding the ship. The staff attempted to fix the wheel, but while leaving the ship, the repair fell apart. We additionally had paid extra for a speciality dining experience. We had terrible service not even receiving the pre-dinner appetizers. Our water glasses were constantly empty. We inquired about our food and sides on multiple attempts but eventually left the restaurant due to such terrible service. Post-cruise, we completed our post-cruise feedback survey and submitted multiple emails to guest relations and spent numerous hours on-hold. It took 36 days to receive a call from someone from guest relations who was seemingly apologetic. She informed us to get a quote for luggage repair and stated she would need two additional weeks to complete our claim. Three weeks later, we had not heard back from her so we continuously attempted to call until we finally reached her. She informed us NCL would only give us a small on-board credit to be used on another cruise, despite us saying we would never board another NCL cruise again. Inquiring for resolution, I subsequently called NCL's guest services and corporate numbers hundreds of times (literally), often being treated by very rude staff members or waiting on hold for extended periods of time. I left several messages for managers and supervisors who never returned my calls. We are now four months post-cruise without resolution to any of our issues. I continue to send emails and call nearly daily asking for assistance. Sometimes I are told by the operators answering the phone, "we don't have managers or supervisors," and other times we are able to leave voicemails without ever receiving a callback. If you are looking for a cruise and have a 100% guarantee that nothing will go wrong (e.g., family emergency, weather disasters, illness), then NCL may be a consideration. However, if you cannot guarantee this, I strongly encourage you to choose any other cruise line. For your safety, I strongly encourage you to consider any other company. If you pick up the phone and inquire about a new cruise, you will quickly be talking to a representative who is happy to take a deposit for your upcoming vacation. If you ask to be transferred to customer service, guest relations, a manager, or a supervisor, you will quickly learn that NCL profits are far more important than you and four months later, you still won't have any resolution. Read Less
5 Helpful Votes
Sail Date: March 2019
My husband and I chose this cruise to celebrate our anniversary. The aloha spirit was everywhere. DO NOT HESITATE to take this cruise. We wanted to see as much of Hawaii as we could and this was a great way to get to multiple islands. We ... Read More
My husband and I chose this cruise to celebrate our anniversary. The aloha spirit was everywhere. DO NOT HESITATE to take this cruise. We wanted to see as much of Hawaii as we could and this was a great way to get to multiple islands. We have cruised with Norwegian for the last 3 years now. We have been on the Getaway and the Jade. The ship, service and food was as great as any of the others ships. The embarkation was super quick and easy. The disembarkation was also a breeze. So much better than what we have experienced in Miami. A shout out to Ferdinand our cabin steward and Nikki the bartender in the Napa bar. They went above and beyond for service and hospitality. We did many excursions offered by Norwegian and they all were great. We did the zodiac snorkel, sunset whale watch cruise and helicopter tour in Maui. We did the waterfalls tour in Hilo. We did the Volcanos National Park tour in Kona. We did the Luau and mudbug ATV tour in Kauai. We came home exhausted and happy to experience the true gem of the USA. Read Less
4 Helpful Votes
Sail Date: March 2019
The destinations we visited was AMAZING! To be able to spend 1-2 days on 4 of the Hawaiian Islands was perfect! I really enjoyed the layout and the activities on the ship. The entertainment was GREAT! However, most of the ... Read More
The destinations we visited was AMAZING! To be able to spend 1-2 days on 4 of the Hawaiian Islands was perfect! I really enjoyed the layout and the activities on the ship. The entertainment was GREAT! However, most of the "customer service" we received was substandard compared to other ships. The quality of food and service in the formal dining room was also lacking. All of the cruises I have been on in my life have always been staffed nearly 100% by International Employees. The Pride of America is an exception. Apparently they must staff 75% with Americans. As an American myself, it embarrasses me to say that I believe this is what was lacking on this ship. The level of service received in all of the Bars dining room and buffet staff was sub-standard compared to other ships. Also the food offered in the dining room was disappointing. We could have spent a lot more in these areas, if someone would have actually "served us." In past years I have heard really good things about Norwegian Cruise Lines, so I am believing that this particular ship is an exception......based on the employment percentage of Americans. Read Less
4 Helpful Votes
Sail Date: March 2019
We had a group of 12 adults that wanted to see the Hawaiian Islands. The itinerary of the NCL Pride of America looked good and we got a decent deal. After getting on board we were surprised at the lack of amenities on the ship ... Read More
We had a group of 12 adults that wanted to see the Hawaiian Islands. The itinerary of the NCL Pride of America looked good and we got a decent deal. After getting on board we were surprised at the lack of amenities on the ship compared to other cruise lines. We were also completely disappointed in the quality of the food in the main dining room. We thought that maybe they were trying to force us to use the pay per meal restaurants on the ship? My wife has a shellfish allergy and the food she received from the chef was awful. I think that NCL has completely let this ship go to pot. The service from the staff was also lacking. I guess poor leadership is reflected by the staff. It seemed like they got our money and now we were just trapped on the ship. Be prepared to be underwhelmed. Read Less
6 Helpful Votes
Sail Date: March 2019
Of all the cruises we've sailed (26 total) this was the first and last on NCL. Have never encountered more rude employees with bad attitudes from the Shore Excursion Desk to the buffet to the Liberty dining room. Service is ... Read More
Of all the cruises we've sailed (26 total) this was the first and last on NCL. Have never encountered more rude employees with bad attitudes from the Shore Excursion Desk to the buffet to the Liberty dining room. Service is practically non-existent compared to Princess Cruises and the food......that was a whole other story. The food was so awful except in the Cadillac Diner, that we ended up eating most meals at restaurants in port. The shore excursions were so over-priced it was laughable and 2 that we signed up for were cancelled for lack of interest. My better guess was for the pricing. Our NCL initial contact person "assured" us that the cabin we chose would be comparable to the mini-suite we usually book on Princess. Good Lord---my walk-in closet at home is larger than the cabin we got. My knees are still black & blue from hitting the wall every time I got out of bed. Wouldn't recommend this line to my worst enemy. Read Less
Sail Date: March 2019
We were on our honeymoon and decided to go all out. We did the 10 day Oahu explorer trip so we were put up in a hotel in Waikiki for the first 3 days. The bus trips were fun and very well planned. Getting on and off the boat was a breeze. ... Read More
We were on our honeymoon and decided to go all out. We did the 10 day Oahu explorer trip so we were put up in a hotel in Waikiki for the first 3 days. The bus trips were fun and very well planned. Getting on and off the boat was a breeze. The activities on the boat were a little lacking. There is no casino since Hawaii is a non gaming state. Most of the entertainment was geared towards an older crowd, which most of the boat was. Even most of the bars closed early. For as much fun as the trip was I would not cruise Hawaii again. It’s was a long flight and older crowd. I would definitely do the Caribbean again before Hawaii. The shore excursions were fun but again it was an older crowd. The highlight of the trip for us was having the penthouse with our own butler. Read Less
1 Helpful Vote
Sail Date: March 2019
The cruise was amazing it was great to see Hawaii this way! The activities were a blast our cruise director Jami was the bomb we met at disco night she came up to our table and asked if were ready to dance and of course I said absolutely! ... Read More
The cruise was amazing it was great to see Hawaii this way! The activities were a blast our cruise director Jami was the bomb we met at disco night she came up to our table and asked if were ready to dance and of course I said absolutely! She smiled and said I’ll be coming to grab you first. We went out and danced and laughed it was such a fun night!! I found out the next day she was the cruise director. We did nightly activities and saw her at them all. She has such a great personality I felt like we were immediate friends! She was so sweet and sent a beautiful container of chocolate covered strawberries to our cabin! I wasn’t able to find her the last couple days but on disembarkment she was standing there with that big smile. I hugged her and thanked her for being so warm and fun and for the strawberries of course! Back to the cruise. The excursions were good we got to see a lot of things. The ship is beautiful and the food was great at most of the places we dined. I have only two issues with the Cruise overall the first is that the upper decks were wet with pooling water at times and I did fall twice due to that. I learned to be very careful walking on them lol. The 2nd is that we chose the service charge and gratuity package but it didn’t apply to drinks and a 20% gratuity was automatically added to each bill. Our bartenders were awesome though so they deserved it but I’d have preferred to decide the tip and not have it decided for me. Over all it was a fabulous experience and I’d definitely travel with NCL again! The bartenders we got to know were all so much fun I enjoyed seeing them everyday! In closing “washy washy, happy happy” Thanks for a great time everyone! Cheers! Anne Read Less
3 Helpful Votes
Sail Date: March 2019
We chose this NCL Pride of America cruise because we planned to visit Hawai for or 30th anniversary. This cruisde seemed to allow us to visit more places in the short time than other travel options we investigated. We have previously ... Read More
We chose this NCL Pride of America cruise because we planned to visit Hawai for or 30th anniversary. This cruisde seemed to allow us to visit more places in the short time than other travel options we investigated. We have previously cruised with another cruise company twice before to different locations,. This was our first trip to Hawaii and our first cruise with NCL. We cruised with another couple and choose adjoining balcony cabins for this cruise. We where happy with the cabin layout, size and cleanliness and service throughout the cruise overall. We did notice that there appeared to be a bit of delatyed maintence on the ship, in particular the handrailings on our balcony needed a bit of a refresh. We had selected excursions in Kona, (gold coast and cloud forest) and Hilo (hawaiian botanical garden) and on Kauai (Waimea canyon and the Luau) before setting sail. We felt all these ship excursions were wonderful and providers very good. The ship exit and return went well and each stop had a good amount of transportation waiting to get you where you needed to go whether or not the excursions where connected with the ship. The remaining days we rented a car and explored Maui and Volcanoes National Park on our own and booked a private tour not associated with the ship the final morning on Kauai. For us this was a great mix of ease and the ability to adventure on our own and stop when and where we wished. while on the cruise ship we tried a variety of dining options from buffet, when we were concerned about expediency, specialty restaurants (brazilian and italian) and dining rooms. The service at each location was quite good and the food quality was good. We did not find the food to anything which I would consider outstanding. We did find the cost of the specialty dining to be a bit expensive but not unreasonable. We did not attend much of the entertainment on this cruise, nor use the exercise facilities or pool area to any great degree. We listened in a couple of times performers but did not attend any of the larger shows. This was in part because we were booked with excursions etc as there is so much to see in Hawaii and in part we did not see anything that looked particularly inspiring. Overall we were quite happy with this trip. we turly loved the variety of ports we where able to explore during this time. Our goal was to check out as much as we could since retirement is on the horizon and we are looking for options of places to visit once that comes. We found the Hawaiian people to be lovey and definitely would plan to go back again. I think the next time, this cruise gave us enough of a feel for the islands that we would be confident in going on our own. This cruise was good for allowing us to choose areas which we would like to spend more time when we do return. Read Less
6 Helpful Votes
Sail Date: March 2019
Lets start with the best part of this cruise, the bar staff. They really went out of their way to make sure that you had a good time on the ship. The Waikiki staff gave my wife and I numerous tips on where to go and things to see when we ... Read More
Lets start with the best part of this cruise, the bar staff. They really went out of their way to make sure that you had a good time on the ship. The Waikiki staff gave my wife and I numerous tips on where to go and things to see when we didn't have a shore excursion. We were told by other staff that we should not talk to them and only talk to the guest services or shore excursions staff to figure out what we should do while in port. So it basically felt like a money grab scheme. "Don't get the free advice, talk to us and pay for it" Food was horrible on the boat. We visited Skyline, East meets West, Liberty, Cadillac, and the buffet. Cadillac messed up so bad they comped us a meal at East meets West teppanyaki grill. The staff there messed up our order also. I had to flag down a waiter since once we were seated they ignored us. Never came back with our appetizers or non alcoholic drinks. Be sure if you order an alcoholic drink, they will try to get you as many as they can. The cleaning crew left a cup of coffee in our room for the entire trip. I am not talking about something that was left in the fridge or out of site place. It was on the table next to the bed. We even left it on the bed one day and it was just moved to another place. If anyone is in 8614, can you check on the coffee? I am sure something has started to grow and might be having a better trip than my wife and I did. Read Less
6 Helpful Votes
Sail Date: March 2019
Background on us: This was our 31st cruise. The Pride of America is the largest ship we've ever sailed. Most of our other cruises have been on ships carrying fewer than 250 passengers. These cruise lines include Windstar, ... Read More
Background on us: This was our 31st cruise. The Pride of America is the largest ship we've ever sailed. Most of our other cruises have been on ships carrying fewer than 250 passengers. These cruise lines include Windstar, SeaDream, Paul Gauguin, Silversea, Viking, Ponant, and many river cruise companies. (Your survey didn't ask about any of these.) We prefer smaller, more intimate and inclusive cruise experiences. We hate being "nickel and dimed". This cruise was a family vacation, (our first in over 25 years), with our two adult sons and daughter-in-law. None of them had ever been to Hawaii. This NCL cruise itinerary appeared to be the best way to let them experience both the islands and cruising. Following are a few comments: THE CABIN: Our accommodations (10024) were the nicest we've ever enjoyed on a cruise ship. Our cabin was clean, well-equipped and well cared for. Ours was the "go-to" cabin for family conversation, libations and scenery watching. The bath and dressing area are a little cramped but perfectly adequate. Clothes storage is also adequate. NCL provides bath gel and shampoo dispensers in the shower, (like many cruise lines these days), but I really like that you also provide large bars of soap. Our cabin steward, Reme, was delightful and did a great job. (We loved her "towel critters".) NCL treats its suite passengers very, very well. Our butler, Greg, was also terrific. He made it clear from the moment we first entered our cabin that he was there to cater to our every need, and he lived up to it. Whether it was a dinner reservation, a lost key, a need for more glasses or pool towels, room service, water or anything else, Greg's phone was the only number I needed to call, and he was always there ready to help. The huge balcony was perfect for breakfast, lounging and scenery-watching. About the only negative: We were surprised how much the cabin creaked and squeaked when the ship was sailing. DINING: This was a mixed bag. We enjoyed a number of outstanding meals, but, unfortunately, suffered through a number of sub-par meals also. Surprisingly, we (and our children) felt that, for the most part, the specialty restaurants weren't worth the up-charge. Cagney's might be the exception. We enjoyed one excellent dinner there, as well as several excellent breakfasts (a much-appreciated perk for suite-guests). Martha, especially, was wonderful, and always made us feel valued and welcome. Moderno was disappointing. We love the "Fogo de Chão" theme, but most of the meats were dry, overcooked and not particularly tasty. Jefferson's was uneven. My veal medallions and escargot were terrific, but my wife's duck concoction, (shredded duck?) was pretty bad. Our first time in La Cucina was so non-memorable that we cancelled a second reservation and had a delightful dinner in Skyline instead. By the way, Miriam, our server at Skyline, was terrific! We gave her a good-natured hard time and she rolled with all the jokes and silliness. A post-dinner hug was enjoyed by all. We ate breakfast once at Aloha Cafe. I remember the food being okay, but the venue was noisy and crowded, and seating was at a premium. We were thankful for breakfast at Cagney's thereafter. A disappointment was that we never saw local, Hawaiian items such as mahi-mahi (my favorite fish) or Kona coffee ice cream on any menu. One waiter told us that the restaurants and menus are uniform across all NCL ships, which did nothing to lessen the disappointment. BARS: My wife and I are not big drinkers, but we did join our kids a few times. The first time was in Pink's, and we were astounded to wait an hour and fifteen minutes before a waiter showed up to take our order. Service was better at Gold Rush. EXCURSIONS: About what we expected . . . crowded, expensive and subject to the quality of the vendor. Our Whale Watching Zodiac tour was actually pretty good. Capt Ryan was low-key and funny, and we saw a lot of whale action. The Snorkeling Molikini tour was disappointing. The snorkeling wasn't very interesting, and our bus drivers need better training. One wouldn't get off his cell phone while he was driving, (even when I questioned him about it), and the other knowingly abandoned four passengers back at the Whale Research Center. MISCELLANEOUS: I hate NCL'S Water Policy! I don't appreciate making bottled water a separate profit center for NCL. The in-cabin water is obscenely priced; NCL sells water "packages" at inflated prices; and you denies passengers the right to bring more than a token bottle on board with them. As a suite-guest, our butler kept us supplied, but pity the rest of the passengers. (nickel & dime) I also hate the NCL wine policy. I understand that alcohol is a separate profit center for NCL, and we willingly paid the inflated restaurant prices for wine at dinner. But we also like to sit on our balcony and sip wine in the evening. NCL will have no part of that. Bring wine on board for in-cabin consumption and they call security and treat you like a felon. "$15 corkage fee or we'll keep the bottle until the end of the cruise!" It left a very bad taste in my mouth (the policy, not the wine). (nickel & dime) I understand that the photography department is yet another profit center for NCL, and those folks are just trying to earn a living. But we usually find the photographers intrusive and annoying, and invariably eschew their offers. Most cruise lines ask passengers to fill out a survey on the last night of the cruise. That's the last thing I want to be doing on my last night at sea! I like that NCL emailed its post-cruise survey to us two days after we got home. I can give the survey more thought and can also save my comments for future reference. I do wish, however, that the electronic survey form responded more quickly. Whenever I clicked the next-page arrow, it seemed to churn forever before accepting my response and moving on. I almost gave up. It also doesn’t seem to provide the option of going back to review responses. Kudos to NCL for including the final-night cruise along the Na Pali coast. SPECTACULAR!!!! We were all agog at the incredible rainbow. (Does that happen regularly or did we just get lucky?) In summary, we enjoyed our cruise on the Pride of America more than we expected to. The itinerary was great; the ship is very nice; and we liked being with our adult children for a week. But the experience reinforced our preference for much smaller ships. We prefer less crowded, less noisy, and few young children. My wife and I simply are not part of NCL’s target demographics. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose a family cruise to make memories together. We met in Honolulu before the cruise to be sure we had no difficulty embarking. Half of us had not experienced Hawaii. Half of us had spent leisurely time on Oahu and Kauai in the past ... Read More
We chose a family cruise to make memories together. We met in Honolulu before the cruise to be sure we had no difficulty embarking. Half of us had not experienced Hawaii. Half of us had spent leisurely time on Oahu and Kauai in the past and lived in the tropics. The cruise was very busy. It felt hectic and crowded except midday when most guests were ashore. By mid-cruise, the patterns in the dining spaces were more obvious to be able to select less-busy times. The food was plentiful with variety and quality in the Aloha buffet. One should make reservations in the general seating restaurants before sailing if possible. The one specialty restaurant that was visited was comparable to a shore restaurant and nothing special. The cruise director was personable and available. I found the guest services people poorly informed about anything beyond the gangplank. I recommend the cruise line hire a tour expert to assist guests going ashore. The entertainment was average but this is a "go ashore" water bus. The spaces were clean and the crew personable and efficient. There is a septic smell mid-ship of which the staff is aware. The ship is maintained and had on-going maintenance in progress. Because it is an island hopping cruise, don't forget to add the expense of shore excursions (either ship-sponsored) or otherwise, rental car/transportation and food ashore. Beverages are very expensive. Cocktails for two was typically $28 with a drink of the day and well liquor before "additional tip". A service charge is added to the price of the drink and then there is an additional line for "tip" which ship's company says is for "extra service". Shore access in Maui is a 2-mile walk. Kauai shore access is very convenient for walkers. Kona is a 6-minute tender ride. We had no mishaps, bad weather, or cause for complaint. I cannot imagine not having a room with a balcony to get away from the hustle. Our sail around the Napali Coast was spectacular. Book port side if you wish to stay in your stateroom. There was plenty of room topside for viewing. The ship turns away fairly quickly. We booked the Pearl Harbor to hotel event and enjoyed a bus ride to Punch Bowl Cemetery and around the City. Staying an extra day gave better airline connections. There was nothing objectionable about the service. It is a very expensive cruise. It has a "popular" feel as compared to my other experience on Princess Lines which I felt was a better value. I would not take this cruise again and would caution that it is too hectic to feel the romance of the tropics. Read Less
3 Helpful Votes
Sail Date: March 2019
Went on this cruise for our honeymoon Cruise was lovely but found some of staff to be rude Most of the staff on the cruise was ok but found reception to be extremely rude and not helpful The buffet food was lovely for breakfast ... Read More
Went on this cruise for our honeymoon Cruise was lovely but found some of staff to be rude Most of the staff on the cruise was ok but found reception to be extremely rude and not helpful The buffet food was lovely for breakfast and lunch but found the dinner was cold so had to book the restaurants Wich we had to pay for We booked 4 restaurants cost 300 dollars 4 2 people We had Japanes - absolutely outstanding Cagneys steakhouse - out of this world La cuchina - food was lovely but waited nearly over 1 hour and 30 for main course Moderno churrascaría - staff very pleasant and helpful but food was terrible I asked how meat was cooked they told me Medium rare and came out well done they severed 7 diferent types of meat from chicken to chorizo but all over cooked So the cruise itself is good just the dinner side is a Let down as you have to pay to get something decent Read Less
2 Helpful Votes
Sail Date: March 2019
We wanted to see more than one island. Great trip ! Not one problem ! Great food and entertainment. Fantastic views. Easy to get on and off the ship. Every one was super nice. Great food selections. Easy to find your way around ... Read More
We wanted to see more than one island. Great trip ! Not one problem ! Great food and entertainment. Fantastic views. Easy to get on and off the ship. Every one was super nice. Great food selections. Easy to find your way around the ship.Room was a nice size. Olenty of hot water for showers. Maid service was fantastic. Wide variety of things to do for everybody. I would higly reccomned the cruise. We would really like to do it again in a few years. Instead of getting off the ship and heading to the airport the last day, we rented a car, stayed on the North Shore in a house for two days and did some more sight seeing. It was great and saved us the hassle of having to rush to the airport. I would highly reccomend anyone taking the cruise to spend an extra day or two in Honolulu. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose this cruise so we could sample the diversity of multiple islands in one trip. The itinerary is the greatest draw of this cruise. While the Pride of America is not the most glitzy cruise ship out there, it's clean, easy to get ... Read More
We chose this cruise so we could sample the diversity of multiple islands in one trip. The itinerary is the greatest draw of this cruise. While the Pride of America is not the most glitzy cruise ship out there, it's clean, easy to get around in, and everything was on schedule. One key factor for me was having gluten-free dining options. And that's where NCL shined. I contacted the cruise line 45 days out and they passed my dietary needs on to the restaurant management on the ship. It was recommended that I meet with the restaurant manager when I embarked, but that never happened. I was told by guest services to see the individual managers before dining in their respective restaurants. So, there's a little bit of a mixed message there. What I soon found out was the wait staff have been trained very well on how to deal with Celiac needs. If the waiter or waitress was unsure, they immediately consulted their manager -- who came to my table to talk to me about my options. We ate at three of the premium restaurants (buy the "ultimate" dining package to save $). They were quite good. We rounded out meals in the main dining rooms. I never felt unsafe with dining choices and enjoyed great meals. Our stateroom was not huge, but with the Family Balcony, it gave us a little extra room. Views from the balcony did not disappoint. Our steward was attentive and did a great job. The common areas of the ship are a little dated and showing wear, but with constant cruising, they are doing maintenance all the time. Shore excursions available from NCL and private outfitters was another high point for this cruise. Since the ship stays in port overnight at two of the ports of call, you can book early and late activities on those islands. Our tour guides were knowledgeable and kept us entertained. Note: if you take this cruise during whale watching season, you will likely see many whales. We took a boat out of Lahaina and saw two dozen whales! They came up to and under our boat. Amazing! All-in-all, we would repeat this cruise. And, now that we did this cruise, we feel ready to do a land-based vacation in our favorite spots. Read Less
7 Helpful Votes
Sail Date: March 2019
I would absolutely recommend a trip to Hawaii just NOT on NCL! Everything was great until they took my money. After that I was ignored. No return phone calls or emails from my Senior Cruise Specialist! The ship itself is older, it had ... Read More
I would absolutely recommend a trip to Hawaii just NOT on NCL! Everything was great until they took my money. After that I was ignored. No return phone calls or emails from my Senior Cruise Specialist! The ship itself is older, it had a library, a room for table games and a room for funerals, but no clubs for dancing (only one that played older music). The shows were laughable. The staff was unimpressive. They did not seem to care about making guests happy at all. Dinner in the main dining room took 3 hours one of the nights and at least 2 each other night.. They were incredibly slow and the food was not that great. Te coffee was served cold. The shore excursions were expensive, we rented cars instead and did our own thing. They had a party on one of the nights called the famous White Hot Party. The staff dressed in white and wore wings. They had it decorated like a dance club with neon lights and then they played 80's music. It was practically empty. So boring. I have been on many cruises and have never been so disappointed in a cruise. Hawaii is wonderful and I would recommend it on another cruise line. Read Less
2 Helpful Votes
Sail Date: February 2019
We chose the POA because it was our 25th anniversary and we wanted to visit Hawaii and it was a great way to see multiple islands. After reading some of the reviews we were a little confused by some things so I thought I'd clarify a ... Read More
We chose the POA because it was our 25th anniversary and we wanted to visit Hawaii and it was a great way to see multiple islands. After reading some of the reviews we were a little confused by some things so I thought I'd clarify a few since I couldn't find straight answers. 1 - The food in Cagney's is great for breakfast and lunch as a Suite guest. Martha (restaurant manager) has turned things around. The service and the food quality was great. 2 - Each suite is stocked daily with up to 2 (1 liter each) bottles of still or sparkling water. 3 - You pick three bottles of wine at check in that are delivered to your suite the night of departure. These bottles can be consumed in your cabin or at a restaurant or bar. 4 - A bottle of champaign is waiting in your suite at embarkation. 5 - You can pick soda to be replenished daily in your suite, up to 6 cans. This is something to consider in lieu of a soda card, however it doesn't cover any soda consumed in any of the restaurants or bars. We did the math and since most of our sodas were consumed in our Suite we didn't get the soda card. 6 - NCL has started offering a Hawaiian Unlimited beverage option, but it is $100 per person per day. Unless you're planning on consuming about 8 alcohol drinks per day it isn't necessarily worth it. I've also uploaded a walk through video of the suite since there weren't any recent videos. It can be viewed by searching youtube for "Pride of America suite 8500" Gulsen our Butler, Gene our Steward and Thomas the Concierge were absolutely amazing. Kaj the Hotel director actually performed our vow renewal and with Zoe's help from the group events group it was fantastic. Overall we had a fantastic trip. The ship is in good shape and although we didn't eat at the buffet we had good food at every restaurant we went to. The ship is smaller than many of the Caribbean ships that you may be familiar with both on NCL and other cruiselines. However, that makes it seem "less crowded". In addition, because of the size some of the amenities you would expect aren't at the same scale. For example the pool is not as large as you might expect. The entertainment isn't as "top rate" either and there aren't as many other amenities as you'd find on some of the other ships, like water slides, rollercoasters, ice skating, etc. However, because of the nature of this itinerary, ie you're at a different port every day, much of your time is spent off the ship, and very little on it. As far as dining, as I mentioned previously we didn't do the buffet, but the selection of food choices, both specialty and otherwise mean that you won't go hungry no matter how picky you are. There's a coffee bar, gelato bar, sushi bar, bakery. Granted all a la cart. There's also the cadillac diner (which is 24x7 and included), which has great milk shakes and simple "diner" fare. East Meets West and the Tepanyaki restaurants have "good" quality asian bistro food as well as a hibachi experience. The Moderno Churascarea is a great experience for those that like the brazilian steakhouse style. The Tuscan Bistro is excellent italian food. We did not eat at the french restaurant but heard positive reviews. All of the restaurants have no dress code except Liberty and the French Bistro which require close toed shoes for men and no shorts for women. Our experience with service was great from all of the crew. We never had anything less than excellent in terms of how people acted or reacted to requests. In fact, our experience was so positive we have already booked another trip, with our three college age children for spring break. We've also been advising people who are "new" to cruising that its a good intro, since you don't typically have any sea days, and it could very easily make you want to do more. In speaking with other guests who have had problems with motion sickness in the past they commented that they didn't experience it this time since we are predominantly sailing at night when its either dark outside or they're sleeping. Read Less
3 Helpful Votes
Sail Date: February 2019
We chose this cruise as the best way to see a variety of the Hawaiian Islands. SHIP - old, but recently renovated. CABIN - very small for a balcony room, clean DINING - food was good and what I would expect, not anything over ... Read More
We chose this cruise as the best way to see a variety of the Hawaiian Islands. SHIP - old, but recently renovated. CABIN - very small for a balcony room, clean DINING - food was good and what I would expect, not anything over the top, other than specialty restaurant - Cagneys, which was fantastic. ENTERTAINMENT - great comedian and magician, DJ was really good as was the entertainment in the Pink Champayne Lounge ACTIVITES - not much going on, we missed the music on deck all the time and the deck parties we have experienced on other cruise lines. SERVICE - it was seriously horrible. We have cruised 10 previous times (none with Norwegian) and have never had to search out someone to bring poolside drinks or assist us in a diningroom, or answer questions. This ship is completely different. The people working on this ship acted like it was a complete imposition for them to assist you. Even when tipped, no appreciation, nothing. In the Liberty Dining Room, we had to go find someone to fill our water, we filled our own wine from a bottle we purchased for dinner and the waiter actually slammed the coffee carafe in from of one of the ladies dining at our table as she had requested that he return with coffee. One night we were asked if we were ready for dessert and had not been served our entree yet. Many people were talking about how horrible the service was. I heard a lady ask a member of the crew - what is wrong with the morale on this ship? Several previous Norwegian cruisers on the ship told us not to judge Norwegian by this ship as they have had wonderful experiences on other Norwegian cruises, pretty sure we will not try again. PORTS AND SHORE EXCURSIONS - ports are beautiful and we booked our excursions with outside vendors, they were also beautiful. Read Less
1 Helpful Vote
Sail Date: February 2019
Overall we had a good cruise, but we don’t recommend stateroom 4518. When docked and water supply hoses were connected to the port side of the ship, annoying sounds could be heard in our cabin. The sound would change, but sometimes it ... Read More
Overall we had a good cruise, but we don’t recommend stateroom 4518. When docked and water supply hoses were connected to the port side of the ship, annoying sounds could be heard in our cabin. The sound would change, but sometimes it sounded like a washing machine and other times like a steam engine. This has got to be a known problem. Guest Services assisted the best they could, but they didn’t have a better cabin to move us to, but they did move us to an interior room to sleep the night we were docked and our cabin was noisy. Service was very good and so was the entertainment. The food was fair in the formal dining room. This was our first NCL cruise and it was pricey for an ocean view room. This ship seemed a little old. Other passengers told us that they like NCL and not to base our opinion of NCL on this cruise experience. They told us that other NCL ships are nicer. Read Less
3 Helpful Votes
Sail Date: February 2019
This was my 7th cruise, first with Norwegian. Food was just average, paid extra for Brazilian Steak House evening and waited forever for my drink and it took 15 mins to get a plate so I could be served. As we left the restaurant, ... Read More
This was my 7th cruise, first with Norwegian. Food was just average, paid extra for Brazilian Steak House evening and waited forever for my drink and it took 15 mins to get a plate so I could be served. As we left the restaurant, realized they had not even received all the meat options. Service was S L O W! Meat had little taste and wasnot worth the extra cost. Pool and deck service was zero, no one came around the entire cruise to take drink orders by the pool. Seemed like a lot of the crew was new, like it was their first cruise. The cruise line charges you a flat fee for the tips. I felt the crew was just doing a job, unlike other cruises where crew bend over backwards for you and are super friendly. This may have something to do with the all American crew of this crew. Unlike other cruises, foreign crew members are making money to send home to families, so going the extra mile to get a good tip is a great incentive. Entertainment was average at best. China, the Hawaiian Ambassador, on the ship was great. Her Leui making and hula classes were fun. I picked up my alcohol bought during a port at the end of the cruise and they gave it to me in a used McDonalds bag. Uncool. Some of the entertainment crew clothes didn’t fit and looked like they were squeezed into their outfits, unprofessional looking. The ports were beautiful and fun, but Norwegian can take no credit for that. Wouldn't take another cruise with Norwegian. Read Less
Sail Date: February 2019
This was a great way to see all the Hawaiian Islands. Time on the ship was pretty much limited to evenings (if you want to get the most out of the Hawaii experience). There were shows and activities available on board , however, during ... Read More
This was a great way to see all the Hawaiian Islands. Time on the ship was pretty much limited to evenings (if you want to get the most out of the Hawaii experience). There were shows and activities available on board , however, during the day we were off ship and not interested in daytime activities. We did attend a couple of evening shows which were great. The ship sailed mainly in the evening which was good because when the ship was sailing it was ROCKING - up and down, side to side. The water was extremely choppy and I didn't want to be moving away from my stateroom too much because it was hard to walk. The motion did not make me sick, just very hard to maintain an appearance of not being drunk while walking. The crew for the most part were very polite and friendly. Cabin Stewards were AWESOME! always cheerful. The bed in our cabin was very comfortable. The size of our stateroom was adequate. Would have like to have a few more TV/movie options that what was provided--and that was only because of the rocking motion of the boat (as stated above) and I personally not wanting to leave the stateroom while sailing. Restaurant selection could have been better. We were not told there would be a dress code for some of the "complimentary" restaurants; so we did not have appropriate attire with us and that was disappointing. This cruise is to cater to those who want to explore Hawaii for a once in a lifetime experience. I would save the "dress up" restaurant experiences for other leisure cruises. Read Less
2 Helpful Votes
Sail Date: February 2019
We choose to cruise on NCL as it is the only cruise line that travels 4 Hawaiian islands in 7 days starting and ending in Honolulu. We have been used to personalized service on other cruise lines like Princess or Holland America to name 2 ... Read More
We choose to cruise on NCL as it is the only cruise line that travels 4 Hawaiian islands in 7 days starting and ending in Honolulu. We have been used to personalized service on other cruise lines like Princess or Holland America to name 2 out of the 5 cruise lines that we have sailed with on more than one occasion. The service in the dining room on the 5th floor is significantly lacking with delayed wait times and staff who lauder around the main area where they food comes to from the kitchen before it is delivered to you (for both breakfast and supper). In spite of having a pre-set dining time, you are set at a different table each night at the service is mediocre. There was one male server (David) from Long Beach, California who was great but other than that the rest of the staff need significant training in customer service, how to change table clothes in a dining room and overall interaction with guests. NCL limits the amount that you use your soda card and has no centralized spot on the ship to use your card - only in the dining areas. They do not offer a complimentary cup like all the other cruise ships with the soda card. You can not get regular coffee at the coffee bar on the 5th floor but need to go to the 11th floor. There is no charge for regular coffee so that this why it is not on the 5th floor coffee bar as they want you to buy lattes and specialty coffee drinks. We rarely saw the steward to clean our room like in other cruise ships when they were available all the time. We were in/out of room various times in the evening and our room was cleaned during the day and then later in the evening. There is no on turn service of the bed in the evening. We also did the land and sea portion of the cruise. We arrived 4 days prior to the land portion starting and stayed in the Lagoon Tower where we paid on our own. This was a condo suite at the Hilton Grand Vacations. It was large and lovely. And, then when the land portion of the tour started we had to move to another tower in the same area by Hilton Grand Vacations in the Kalia Tower. This tower is outdated and the rooms need extensive upgrades however this is what NCL includes in the land tour portion. The guide on the land tour, Kaou was funny and engaging although at times he talked a bit to much over the course of the 3 days. The cruise ship is smaller and there were only 2 stores on board which had limited selection as compared to other cruise ships that we sailed on. The jewelry store was disappointing in the selections it carried as well. The photograph is quite overpriced for what you get (8 pictures and these are also on a USB stick for $149 USD plus taxes). Other cruise ships you can get unlimited phots for that price or close to it. Dinning in the East meet West Restaurant dining service was disjoined and our waiter took our order and came back once. Other than that there were various servers but no one paying real attention and we would have to call someone to get what we wanted. The service in the Cadillac dining is slow and yet staff are standing around and talking with each. Our waiter (a female) for lunch was awful and I had better service in a McDonalds then at the Cadiillac diner on Pride of America (how ironical the name of the ship!). Similarly, staff in the Aloha buffet stand around, no one will serve you coffee like other cruise ships in the buffet area. I wanted a diet pepsi and the staff member said she could not help me as she is not allowed to take my soda card. The card is paid for already so if she looked at why could she not just request a soda from the staff person who you have to stand in line to get a soda or any other beverage such as a beer. She said NCL does not allow them to be in possession of the customer's card. What a joke! Again, no customer service. The Hawaiian islands are beautiful so that's what made the trip enjoyable. However NCL needs to improve their customer service in a major way! Another positive is the size of the balcony we had on the 11th floor. It was large and the flooring was like a teak so nice to stand or walk on. It is also very private! Read Less
4 Helpful Votes
Sail Date: February 2019
We are NCL Platinum, 10th cruise on NCL. Never been to Hawaii before. Seniors. We took this trip to meet relatives from Australia. We flew from Chicago to LAX then on to HNL on Wednesday. We booked Charleys Taxi for a flat rate ride to the ... Read More
We are NCL Platinum, 10th cruise on NCL. Never been to Hawaii before. Seniors. We took this trip to meet relatives from Australia. We flew from Chicago to LAX then on to HNL on Wednesday. We booked Charleys Taxi for a flat rate ride to the hotel and saved about $5. The cab was right there, no waiting. We booked the precruise night through NCL and additional two nights with credit card points. The NCL provides the room and transport to the ship. Breakfast is not included. The Hilton Village is really too big. First question the cabbie had was which tower do you want? Main Lobby I guess. NCL has reps at the hotel on Wed 1-6, Fri 2-6, and Sat 730AM-930AM. The desk is in the main lobby around the corner near the concierge desk and Avenue store. see picture. You have to check in with them to get scheduled for bus 1 or 2 on Saturday. Plus give them your room number for luggage pickup. Tips are included. We checked in at the main desk and told them we were on a NCL booking. They gave us the upgrade pitch and we bought it to get in the Rainbow Tower facing the ocean. $60 extra per day. Daily resort fee on private bookings is $40. Covered by NCL bookings. Hotel was nice bed comfortable, coffee machine, balcony with chairs. When it was time for our Arizona tour we had to find our way to the Bus Terminal which is at the far corner of the Grand Islander Tower. there were signs along the way to "bus terminal". This turned out to be the same place to meet for the NCL bus on Saturday. The hotel has fireworks on Friday at exactly 745 which is very intense and lasts exactly 5 minutes. There was quite a crowd. Arizona Tour: We booked a small group tour which included a drive through town pointing out some of the other sites. Half day trip. We had assigned times for the boat ride and had time to visit the other exhibits. There was a 22 minute film and then on to the boat. The Arizona dock has been damaged so we couldn't dock. what we got was a drive by in the boat and they told us not to stand up so that was very disappointing. Didn't see much. On Thursday and Friday there were sprinkles each day a few times. On Saturday we had the 11AM bus so we made our way to the bus terminal lobby, look for the rep with the paddle. lined up, boarded the bus off to the ship. Long line to chek in through security then get the ID card. The on board we heard about the wine and drink packages. Drinks on POA Info I found while on POA cruise in February 2019. The ship being American flagged is bound by all local laws so they have to purchase goods at the same places that the hotels on land do. All drinks include a 20% tip and about 5% local tax depending on which island you are at. So the drink prices are as high as you would pay at the land hotels. We are two seniors that drank whatever we wanted which included wine, beer, cocktails, and cappuccinos on the trip. A dos Equis beer came in at $8.40 total. My wife liked the Rose wine which wasn't on the wine package list so we just bought it as desired. A bottle was $46.00 total with tax and tip so 5 glasses was about $9.40 each equivalent. The cocktails were from $12 to $15 each. I had a double vodka which was just over $30. There is no extra shot discount that is available on other NCL ships, and no bucket of beer discount. We could purchase a bottle of wine in the dining room and then carry it to the other bars after dinner or back to the room or in one case we left a bottle at Cagney's because we were returning two days later. The drink of the day was $8.95 + T&T = $11.18 There were wine packages available for 3,4,5 bottles but we passed. The drink package was offered at $99 a day per person. So 99 times 7 plus T&T of 25% is $866 total per person. Our total bill for the week includes beer with lunch, pre dinner cocktail, wine with dinner, drinks after dinner came to $900. So for 2 people we spent $65 a day each total or just a little more than the package price for one person. We had a penthouse suite which was a beautiful large room with a double balcony. Note that the step in tub has a step over of about 21 inches with a grab bar. Sunday Maui We booked a private tour for four with mauiislandtaxitour . Our driver Nick Crowley drove us around about 5 hours a day on Sunday and Monday to see the island. we choose not to do the road to Hana but keep to the other sites. Nick was very informative and showed us some places you wouldn't normally see . Stopped in town for lunch and shop tours. When you compare prices of the NCL tours for the four of us, we actually saved some money and got to come and go as we saw fit. Didn't have to wait for 40 people to get on the bus and 40 people to get off the bus all day. Tuesday Hilo We didn't have any big plans except maybe going into town. It poured rain all day long and we never left the ship. Wednesday Kona Kona is pretty cool and you pull into the pier and are right in town. It's a short walk to visit the Hulihe'e Palace which was $16 for seniors. Then further down was the Kona Inn shopping center where we wound up having lunch and buying some souvenirs. Then down the street was the flea market for some more souvenirs for the grand kids. No rain today, they did get it yesterday though. Thursday Kauai Had another private tour booked today with KauaiIslandShuttle com . Got a late start because the ship was late. saw the Waimea canyon, falls, coffee plantation, had lunch, spouting horn etc. Friday half day we took the free shuttle to the hotel area, had a dink at Dukes. Walked through the hotel . Looked around and bused back. The in the PM it was the slow cruise by the Na Pali coast. spectacular site. Then they turn around so you can see it from the other side. also a few whales showed up. Saturday they start the announcements about 730 and go on and on every ten minutes. It's a quick walk off and we went right to the airport for our 2 PM flight. Cab was $30. Airport has no curbside check in and you have to have your bags x ray'd and tagged to check them in. The AA counter doesn't open till 1115 per the sign and there was no place to sit. So there we stood for about 2 hours and we sat on the luggage drop scales. Honolulu was very crowded and seemed like there were bus load after bus load of tourist from China. The flight time from China is more reasonable. All the other islands were a lot more peaceful. I think we had some rain every day except two. Cagney's was still th best, everybody went to dinner at 7 PM. Read Less
Pride of America Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 5.0 3.5
Entertainment 4.0 3.5
Public Rooms 4.0 4.1
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 5.0 4.0
Enrichment 4.0 3.5
Service 5.0 3.8
Value For Money 4.0 3.5
Rates 3.0 3.7

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