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6 Helpful Votes
Sail Date: March 2019
We booked this cruise because the price was awesome and the ship was new - in hindsight, a brand new ship with crazy-low prices should have set off warning flags. First the good - the ship was NEW! We had an aft-facing balcony - room ... Read More
We booked this cruise because the price was awesome and the ship was new - in hindsight, a brand new ship with crazy-low prices should have set off warning flags. First the good - the ship was NEW! We had an aft-facing balcony - room was very nice, room attendants were friendly and great. Sea Days around the pool were not stressful - complete opposite of Oasis, or any other ship we've been on. No militant record keeping on towels, food on the Lido deck was not bad, Tamarind ($25) was excellent. Not good or bad - the average age of passengers skewed toward over 65. I believe there were 200 or less, kids on the crew - I'd prefer a younger crowd - maybe that would have given us more activity options? The bad - Dining Room - everything about this was bad. Food was mundane, service was horrible - they have, what seemed to be, thousands of servers running around like bees in a hive, but for a normal sitdown dinner, it was a 1.5-2 hour process. We ate in the dining room the first night and one formal night, then avoided it at all costs. Embarkation - this was horrible. They checked you in, then they gave you a boarding group card with a number on it. Our number was 26, when we sat down, they were on number 6. So after having checked in, we sat in the terminal and waited for about 45 minutes. Half Moon Cay- we were one of two ships hosted that day- and it was obvious that they were not prepared for more than one. Full disclosure - we had a villa with a butler and were able to avoid the food lines - but we went to look and it was nuts. At least 100 people in line, and it looked like something out of a prison camp. To get back on the ship, we left at 130 (final tender was supposed to leave at 230) - from the time we left our villa to the time we got back to the ship was 1.5 hours! During this time, we stood in a line that envied a Disney Park line, with zero information from the crew, no offers of water or anything else - just a freaking nightmare. No mention of it that evening from the Captain or Cruise Director. Cruise Director - the running joke was whether he was even on the ship! We saw him one time over the 8 days we were on the ship. He came on with messages that seemed to be pre-recorded - and offered virtually zero information. On the last day, we signed up for early walk-off Disembarkation - since we had an early flight. We sat in our room until 715 with absolutely no information from any of the crew - went down to the second floor at 730 and found 90% of the passengers in line to get off the boat as well. It was a huge mess. At 745 the Cruise Director finally came on and said that they would begin Disembarkation soon and in the meantime do not congregate near the exit - we all laughed, because there were over 1,000 people listening to that directive congregated near the exit. It was fun to be on a new ship - but there are too many better choices for us to ever sail on this line again. Read Less
2 Helpful Votes
Sail Date: March 2019
We booked this cruise with 2 other couples to celebrate 2 Birthdays and for the itinerary which included 4 port days. This is our 7th cruise on Holland America. We had praised up our previous cruises and the quality of service, cuisine ... Read More
We booked this cruise with 2 other couples to celebrate 2 Birthdays and for the itinerary which included 4 port days. This is our 7th cruise on Holland America. We had praised up our previous cruises and the quality of service, cuisine and attention to detail with our friends. It soon became apparent, that this cruise was not going to compare in any way with our previous experiences. Pros: The Oosterdam was in very good shape in all the common areas having recently undergone a refurbishment. Many of the hard working staff we encountered were very pleasant and smiling. We met many wonderful folks on the cruise, but sadly, most of our conversations were regarding this cruise compared to others. The ports of call were wonderful, providing lots to see and do and wonderful beach time! We enjoyed the ports and the time spent with our friends. Disappointments: It began at embark/check-in. As we entered the port area, there was a gentleman "hearding" people thru the line calling out "Passports!!! Get your passports out" As we approached him, he hollered at me "Where is your passport?" I explained that we held Enhanced licenses from the state of Vermont. We were pulled from the line. He then proceeded to tell us that we couldn't sail that day without a passport. I explained to him that I had called Seattle and researched the website and that we could indeed travel with an enhanced license and a Birth Certificate if needed. He then let us back in line. Our friends had also stepped aside to wait for us. We proceeded to check in where the woman never asked for our BC or wanted them even when I offered them. We checked in and proceeded to board and were told our staterooms were ready. All 3 couples had inside staterooms side by side- 8125, 8129 and 8133. We went to the cabins to leave off the items we had carried on board. I went into the bathroom and found numerous hairs on the vanity and floor and upon leaving the bath, saw and empty water bottle under the edge of the closet. Since we were meeting the others for lunch, we proceeded to the Lido deciding to try and talk with our cabin steward later. Upon meeting up with our friends, we learned their bathroom had also not been cleaned sufficiently. They had to ask their steward twice to clean the bathroom. We actually had to leave a note for our steward as we never saw them for the first 2 days- that our bathroom needed to be cleaned and the cabin vacuumed as we found nail clippings, hair and other small objects on the carpet. We also had a remote for the TV that was difficult to use due to worn buttons, but as we never saw the steward, it was impossible to get it replaced. We had ordered a gallon of distilled water for my husband's bi-pap machine and that also wasn't delivered. During the course of the week I was called down to Guest Relations 4 times for issues with my Birth Certificate information which no one wanted to see when we checked in. I was denied getting off the ship the first day in Key West and had to take my ID to Guest Relations before disembarking. They then said that when I returned to the ship that afternoon, I had to come back with my BC! Which I did. However, I was summoned 3 more times to Guest Services regarding my BC. Other issues: $25 beverage cards we were all "comped" never were activated. We had to go to GR and have them activated, then they still didn't work. When I returned to GR, they said it did work and a drink had been charged to it. However, that same drink had also been charged to our cabin. For the duration of the cruise, every attempt to use the beverage card was denied. Tall tropical drinks were served without straws. If pressed, the bar staff would finally give you a straw cut in half. Bar staff coverage in the Sea View pool / bar area was almost non-existent. They seemed to cater to the smoking crowd on one side of the pool - who also had all the very nice comfortable chairs for lounging, cards and reading. If we wanted to order a drink you had to stand and wave a server over, and then it could be up to a half hour before they returned. They were not familiar with the bar menu in regards to non-alcoholic drinks, but if you ordered the daily special or a beer, they knew those. I ordered the same exact non-alcoholic drink 3 different days and got a different drink each time. Only the first one was as described in the bar menu. Entertainment: one of the biggest disappointments. Our previous HAL cruises had wonderful, quality shows, and entertainment. This cruise had one musical show that actually played 2 nights, a comedian whose show lasted all of 45 minutes and he played entirely off the first row of the audience, and didn't seem to have an act other than that. There was a magician who also had a short show. One evening was actually BBC photos shown on a screen along with the orchestra type music. BB King's was always packed as there wasn't much else going on. Their sets were short with frequent breaks. The dueling pianos were stuck in the hallway next to the Casino and very loud. The male singer/player was OK, but the woman singer was definitely not the caliber of entertainers we had seen previously. We miss the other piano bar. There really wasn't much to do in the evenings, the casino games were not as plentiful or entertaining, no place to dance, no Karaoke or guest involved activities such as games etc. No pool games during the day. We did appreciate the movies in the cabin, as this is the first cruise we have spent any amount of time in there! Normally there is so much going on, we just shower, change and sleep there. Years ago, they did away with the Hal Cats- the live music at the pools, but last cruise they did have a steel drum player. This cruise nothing. There was some DJ played music during sail aways, and on St. Patrick's Day, but not the same atmosphere at all. My husband did attend the Windows Workshops which he enjoys, but he was very disappointed to find the last one (that we came back from Half Moon Cay early for) was cancelled. No notice, just a hand written sign on the door when he got there. We were very disappointed that the Sea View Aft pool is no longer Adult only! The pool and the hot tubs were crowded with kids even though the signage stated children needed to be accompanied by and adult. They weren't! Young boys were throwing a Nerf football and running and jumping, splashing and such every day. Small children were in the pool with arm floaties on with no adult with them. We asked several times for ship staff to do something, but they just shrugged their shoulders and did nothing. We seldom ate in the Lido- the different stations mostly featured ethnic food choices, other than deli sandwiches and the salad bar, not much for american cuisine. We actually felt like we were a minority in this area! Sushi, Thai, Chinese, etc. There was always a long line for the ice cream station, and our friends stated that on other cruise lines, it is set up differently so it doesn't cause a clog in the Lido line movement. We noticed a distinct difference in the menu offerings in the main dining room as well. The line for the Dive In hamburger stand was extremely long, but we attributed this to the large number of children onboard -225 we were told. Though we cruise this same week every time, we have never encountered this many children on board our cruises. The ship doesn't have all the water slides, and bells and whistles other kid-friendly ships have, so I'm sure the kids were bored as well. We had originally had fixed dining at 8 p.m. some of our party didn't want to eat that late so approx a month before sailing I called Seattle and relinquished our fixed seating and they assured me we could make dinner reservations "at any time". They advised we make 2 days at a time, as we boarded. As soon as we were in our cabin, we called to make dinner reservations for 7:00 p.m.. We were told that reservations were only for 5:45 and 7:45 p.m. We were told to go to the diningroom at 7:00 and get in line. We did get a table around 7 that first night. However, we didn't leave until 2 1/2 hours later! 4 other tables around us sat, ordered and ate before we got our entrees. We also had requested 2 Birthday desserts for that evening for the birthdays in our party. They never arrived. We missed the show that first night, and advised the Dining room manager and thru the app Navigator about our issues. The Diningroom manager more than made up for the first night the rest of the week and other than my getting an allergic reaction to Cilantro, the rest of our dining experience was good! We were surprised to see shrimp cocktail only offered one evening and none of the cold soups we had loved on previous cruises. Also, no baked Alaska, no chocolate extravaganza or parade of the diningroom staff. In all our HAL cruises, we have never encountered the issues we had on this cruise! We saw our cabin steward 2X - after leaving a note for him. The woman in Guest Relations was not pleasant and not helpful in anyway. She seemed peeved that I asked for the drink charges to be compared/reviewed, and that I questioned an onboard credit that wasn't showing. There seemed to be far less staff than previously, and those that are there have more cabins to care for, more guests to serve. It seems HAL is cutting corners in all the wrong places. I think passengers would be willing to pay the going rate for the quality of service we used to receive. This is the first cruise we have been on, where I didn't feel like I was a special guest of Holland America. We were unable to attend the Mariner's luncheon as it conflicted with 2 other events we wanted to attend. Previously, we have received our HAL tiles in our cabin. This cruise nothing. We had saved up for our cruise, we have to fly down from Vermont, and it was my first vacation in 2 years. Though we enjoyed the ports, our friends and the fun we made ourselves, it was not the typical Holland America experience for us. Read Less
Sail Date: March 2019
Ship was dated and not attractive. Very crowded because it was spring break so lesson for me don't cruise the Caribbean during the March/April time frame. Cabin was verandah on the 8th deck and noise came from decks above and ... Read More
Ship was dated and not attractive. Very crowded because it was spring break so lesson for me don't cruise the Caribbean during the March/April time frame. Cabin was verandah on the 8th deck and noise came from decks above and below us. Complained to HAL since I asked if this would be noisy and was assured no prior to booking - gave me a $150 credit when I complained. Cabin was not cleaned properly prior to our arrival - bathroom floor was nasty. Noisy and dirty cabin. Entertainment and activities were minimal. The same Planet Earth has been on every HAL cruise I have taken in the past two years. Service in the Dining room was great. Dining was good but small portions. Ports OK - Half Moon Cay was great but Amber Cove was a disappointment. Will not be sailing HAL for awhile. Used to be great - this cruise was a wake up call that the line is not keeping up its previous standards. Read Less
4 Helpful Votes
Sail Date: March 2019
My wife and I are 3* HAL loyalists. We have gone a winter Caribbean cruise every year for the last 25 years or so. Over the last 15 years we have only sailed on HAL as we enjoy the traditional cruising style of HAL as opposed to the ... Read More
My wife and I are 3* HAL loyalists. We have gone a winter Caribbean cruise every year for the last 25 years or so. Over the last 15 years we have only sailed on HAL as we enjoy the traditional cruising style of HAL as opposed to the mega-ship vibe. We chose the Oosterdam western cruise this year. Have not been on the Oosterdam previously but have been on Zuiderdam and most classes of HAL ships over the years. For the first time we were disappointed in HAL. We were on the March 2 sailing. We splurged for a Neptune Suite. Embarkation was a breeze. It was probably 15 minutes from Lyft ride to boarding the ship. The ship itself was impeccable. Our suite was in perfect condition. Here is a list of our disappointments: 1. Food - we had fixed dining 2nd seating. As always the service was great. I have always defended HAL's food quality over the years - but not this time. Examples included a pepper pot soup that consisted of over cooked bits of yesterdays short ribs covered by a dilute beef broth. A cat fish fillet that you could find in your Krogers frozen food section in a box and the fillet part of my "surf and turf" was an embarrassment - must have 3 oz and a hamburger patty would have been more flavorful. 2. $10 surcharge - My wife wanted the veal chop the night of the surf and turf but asked for a lobster tail to go with it. We were charged $10 for an "extra entree". Really? Felt like a slap in the face. 3. Promenade deck - we enjoy our walks around the deck. 90% of the time it was closed off for some maintenance such that you could not circle it completely. 4. Food - back to food: no chilled soups, no smoke fish, no baked Alaska. HAL food seems to be becoming very homogenized and bland 5. Shore excursions: overpriced as usual. The one we took in MoBay included being jammed into a small minibus to the point where I had to sit on a jump seat for an hour. The advertised 4 hour trip to a plantation house took us 6 hours. 6. Ports of call: why do they stop at Montego Bay anyway? Absolutely nothing to do there that did not involve and excursion. Cayman was cancelled. Cozumel - tourist trap. 7. Entertainment: there was no mainstage entertainment the first night out. No production shows. On the plus side, the crew and waitstaff were as friendly and gracious as always. The ship was in impeccable condition. The Lincoln Center shows and BB King were excellent. The America's Test Kitchen was great HAL seems to be getting rid of the things that made them different. With declining food quality and never ending surcharges, we are thinking about doing something different next year rather than a HAL cruise. And we are sad about that. Read Less
5 Helpful Votes
Sail Date: January 2019
I just read covemanb 12/18 review and it was right on target. My wife and I took three Celebrity cruises last winter and this one was by far the worst. The entertainment was poor. No bands during the day at the pool, no music at the ... Read More
I just read covemanb 12/18 review and it was right on target. My wife and I took three Celebrity cruises last winter and this one was by far the worst. The entertainment was poor. No bands during the day at the pool, no music at the pool , and no place to sit at the pool since they only have 125 lounge chairs and around 3000 passengers. Night entertainment was BB King and strings every night. They were fine for one night--maybe two. They had a comedian and illusionist in the Main stage for two nights. Comedian was funny for five minutes and illusionist was boring and performed the same act that you've seen a hundred times. His card tricks were boring. Anyone that watched last season of AGT would have fallen asleep at his card tricks. There were two good shows in the Mainstage performed by the Cruise entertainers. Breakfast at the buffet was the same every day. You had to stand in long lines and wait to be served. Celebrity at least featured some new items daily for breakfast and it was self serve. No banana bread for the entire cruise offered for breakfast. Celebrity also labeled every food item with codes to tell you if it was dairy free, gluten free, etc. Nothing was labeled on this ship and you had to point to the food item and ask the server what you were eating. Of course they had no idea what ingredients were in the food. Lunch buffet was ok, but lamb and pork were on the carving station almost every day. They only had turkey breast one day and that was not a whole roasted turkey. Celebrity had whole roasted birds on two days of a seven day cruise. Celebrity also had an ice cream counter with a big selection of flavors. The selection on this ship was four flavors max. Sit down dinner was good in the main dining room and comparable to Celebrity. (I'm comparing this ship to Celebrity REflection) Read Less
7 Helpful Votes
Sail Date: December 2018
Chose this cruise for ports of call and schedule. Except for the quality of the food, the cruise was a disappointment. The ship was worn and tired. Booked a Neptune suite and there was wallpaper falling off the wall and rusty areas on the ... Read More
Chose this cruise for ports of call and schedule. Except for the quality of the food, the cruise was a disappointment. The ship was worn and tired. Booked a Neptune suite and there was wallpaper falling off the wall and rusty areas on the balcony. The carpets are stained throughout. Many small things added up: missing bathroom fixtures, a towel hangar that was replaced with a simple screw in the wall. The Neptune/Pinnacle suites are supposedly the nicest aboard -- if that is true, then I feel badly for those in lesser cabins. The service was also poor, but I consider this a reflection of how the crew is treated by their employer. Most crew members seemed disinterested in being helpful, and some where downright rude. More often than not, I was getting my own drinks in the Lido restaurant. In the dining room, we gave our order and the waiter confirmed it, only to bring the wrong thing. I would describe most of the crew as aloof. HAL supposedly provides a premium experience, but this was far from it. Would recommend you cruise with someone else. Read Less
7 Helpful Votes
Sail Date: December 2018
Holiday Cruise. The entertainment has its ups and downs. The comedian was very entertaining, and the dance/laser show was spectacular. However, the musicians in the lounges were mediocre at best, and poor in several painful instances. The ... Read More
Holiday Cruise. The entertainment has its ups and downs. The comedian was very entertaining, and the dance/laser show was spectacular. However, the musicians in the lounges were mediocre at best, and poor in several painful instances. The blues band has a talented female singer...too bad she was overpowered by a bass player that was so loud, the lead guitar could hardly be heard. The dueling pianos should should have dueled to the death, doing a favor to everybody who had to put up with two poor amateurs playing off one another. The rock band was OK. The music was loud but, that's rock and roll. A real bummer was the casino personnel. As a traveler, who has made over 50 voyages, I have never been so poorly treated by the casino staff. They were rude, offensive and made even a small amount of winning into a most uncomfortable occasion. After being told how hard to throw the dice, how high to throw the dice, and how my wife should bet, we got away before the bad vibes got any worse. The personnel said these were simply the rules of the house, but as experienced travelers, who have recently played on other Holland ships, we knew this was not true. With the TV not working for several days, the bands being either much too loud or poor (or both), finding something fun to do was much harder than it should have been. Read on about the room...and the picture just gets worse. There is a pervasive language problem on the ship. Everyone speaks a little English...just enough to fool you into thinking they understand you, until you realize they don't. Thus, asking for an apple, becomes problematic, asking for sauerkraut becomes a three way conference, and asking for directions makes you wish you had a GPS, just for getting around the ship. Read Less
1 Helpful Vote
Sail Date: December 2018
People and service were good to great.however the food and entertainment were weak at best. There were never this many kids aboard and many parents did not control them and allowed for them to run on the dance floor at BB Kings. Both my ... Read More
People and service were good to great.however the food and entertainment were weak at best. There were never this many kids aboard and many parents did not control them and allowed for them to run on the dance floor at BB Kings. Both my husband and I were ill from the food one night. Despite earning another Mariner star for loyalty this will probably be my last Dam cruise Because of weather we missed one port. It was my favorite port too as I had purchased a new scuba mask. I understand that for safety measures we could not tender but there were no real interesting options on board. Holland is owned by the Carnival enterprise and is taking on a lot of its character. Drinking is heavily pushed and the serene elegance of former days is gone. Gala night had men dressed in short sleeve shirts with women in all different types of garb. A dinner companion commented that this now reminded her of Holiday Inn. Some people just don't know how to act in polite situations too. Read Less
4 Helpful Votes
Sail Date: December 2018
The crew didn't seem to care about going the 'extra mile' to help. There seems to be a morale issue with most of the crew. Food was average at best, somehow they managed to make all their pork dishes dry and tough, even ... Read More
The crew didn't seem to care about going the 'extra mile' to help. There seems to be a morale issue with most of the crew. Food was average at best, somehow they managed to make all their pork dishes dry and tough, even the ones that were only cooked to medium were dry. The menus were pretentious and they weren't very appealing. We're foodies and yet it was hard to find desirable choices on the main dining room's menu. There was never a dish that I said to myself, "That was great! I hope they have it again later in the cruise!" Food service was mediocre, good luck trying to order a beer/wine/cocktail in the Lido! The Lido buffet is mostly served by the workers, which slows things down and makes lines longer. Yes, it can be more hygienic that way but I suspect it's more to control the serving sizes and reduce costs. Our room attendants were very nice but missed details such as no pen/paper, several days where the fruit bowl wasn't refilled, the balcony furniture and floor had spilled food & wine from the previous occupants that didn't get cleaned until our 5th day. Any time we'd mention a problem it was addressed quickly, but we shouldn't have to mention those sorts of things. The America's Test Kitchen lectures were fun, but not hands-on. BBKing Blues club was, by far, the best entertainment on the ship. This was our second cruise on Holland America. We'd go with them again if there was an incredible deal, but certainly not our line of choice. Stick to Royal Caribbean or Celebrity. Read Less
1 Helpful Vote
Sail Date: December 2018
We sailed on the Oosterdam in December 2018 for 7 days. This was the quietest trip we have ever been on. We aren't looking for a huge party, but a little activity around the pool would be good. It was about as exciting as being at a ... Read More
We sailed on the Oosterdam in December 2018 for 7 days. This was the quietest trip we have ever been on. We aren't looking for a huge party, but a little activity around the pool would be good. It was about as exciting as being at a funeral home. The food was only ok, the entertainment in the theater wasn't great. The best part of the trip was going to B.B. King's and watching the All Stars play. They were great! The ship itself is old and looks a little dated. The ceilings in almost all the hallways are low, which makes it look dark. The pool area is well organized and well layed out, there just isn't much going on around there. The specialty steak restaurant was fairly good. The food in the main dining room was very average. I would only recommend going on a Holland cruise if you are looking for absolute peace and quiet. Read Less
5 Helpful Votes
Sail Date: November 2018
We chose this ship specifically because of its BB King’s Blue Club. We’d been on another Holland America ship where the same club was the best part of the voyage. But no—this club barely played any blues at all. Imagine ordering ... Read More
We chose this ship specifically because of its BB King’s Blue Club. We’d been on another Holland America ship where the same club was the best part of the voyage. But no—this club barely played any blues at all. Imagine ordering steak at a restaurant and being served a hot dog. “But this is what we call a steak.” OK, HAL, you want to play to a different market, fine. But don’t advertise as something you’re not. The food was sub par. Having ordered a dessert with fruit and macadamia nuts, the plate arrived with one blueberry cut in half, a thin slice of a strawberry, and one macadamia nut cut into pieces. Order a hot dog with onions at the outdoor grill, and it comes with onions and relish. Instead of buying into anything with scrambled eggs at breakfast (never made with freshly prepared eggs), we ordered eggs over. More often than not, we had to send them back to the kitchen because they arrived too hard or too soft. (This occurred in the restaurant reserved for suite guests—not many people there in the morning.). Sandwiches were gross: the roast beef had more fat than beef. Another annoyance. Given that the main breakfast and lunch venue was generally overcrowded, you’d expect that the crew would be quick to clean tables. It often took up to three requests for a table to be cleaned so we could sit down (this while we were holding plates of food). The women’s locker room at the spa was a real disappointment. All three showers had wet mats, and dirty towels were strewn around the changing rooms. Undraped windows (docked next to another ship)—how uncomfortable to realize that people could look directly into the massage and locker rooms. The women’s spa had showers but no combs, no Q-tips, no spray deodorant. Did I mention that the WiFi was very spotty and didn’t work with all Kindle readers? Unless you travel in a scooter or wheelchair and prefer a ship with many other people who do as well, you might want to stay away from the Holland America line. In short, the ship was a disappointment at a high cost. Read Less
3 Helpful Votes
Sail Date: April 2018
Chose this cruise because of time of year I can vacation and amount of days that I can do. Let's start with embarkation,some of the fastest that I have ever done and have done quite a few.Room was OK but small for a handicap room ... Read More
Chose this cruise because of time of year I can vacation and amount of days that I can do. Let's start with embarkation,some of the fastest that I have ever done and have done quite a few.Room was OK but small for a handicap room (8026). Room was well taken care of and any thing we needed was handed very promptly. The one thing that did not impress me was the food ,especially in the dining room . Only ate 2 nights ,but was not impressed at all. Food was cold and when it was sent back it came back cold again but the plate was so hot but it didn't change temperature of the food.Hope they do better on the other ships .It's pretty bad when the best meal of the day is breakfast. The food in the lido deck was very good and I like that they serve you your food ,Another thing I dont' understand is why people do not use the hand sanitizer that is furnished,not 100% guaranteed to help keep illness from taking over a cruise but it doesn't hurt. Read Less
1 Helpful Vote
Sail Date: March 2018
This was our first time on Holland America, having cruised with Royal Caribbean, Celebrity, Princess and Norwegian. We were very disappointed in the condition of the ship. It needs to be refurbished. The rugs and balcony in our cabin ... Read More
This was our first time on Holland America, having cruised with Royal Caribbean, Celebrity, Princess and Norwegian. We were very disappointed in the condition of the ship. It needs to be refurbished. The rugs and balcony in our cabin were dirty. The toilet was defective and took a lot of time at times to flush. The food was mediocre. We went on a tour bus and had to sit at a window that was defective and we could not see out of it at all. We took pictures of it and had to make a bit of a fuss to get them to credit at least half of the fare. We would have given this only a one star but gave it 2 because the service was excellent. Our cabin steward was superb. All the staff around the ship where extremely friendly and very helpful. I don’t think we will be going on another Holland America too soon. Read Less
3 Helpful Votes
Sail Date: January 2018
Let me preface this by telling you that my husband and I have been on several Holland America cruises in the past, including another on the Eurodam several years ago that was quite satisfactory. Unfortunately, this particular cruise ... Read More
Let me preface this by telling you that my husband and I have been on several Holland America cruises in the past, including another on the Eurodam several years ago that was quite satisfactory. Unfortunately, this particular cruise changed our previously positive attitude towards HAL into a negative one. Cons: Checking in for the cruise was miserable for handicapped passengers needing wheelchair assistance. The waiting area was very limited and all the seating was taken by a mix of disabled plus many people who were not disabled, leaving just a narrow standing space against a wall for incoming disabled guests. Family members of disabled pax who were sitting in the few available chairs refused to give them up for the disabled and cruise terminal staff who saw the problem did not request that they do so nor did they provide any extra seating. After half an hour of suffering, one staff member estimated it would take more than 2 hours to get aboard the ship via on of the only TWO wheelchairs that were being used for this purpose. Although there were a dozen chairs lined up outside the terminal building, there were not enough Eurodam crew members available to push them and non-staff were not allowed to touch them. After this announcement, which seemed optimistic since it was taking 20 minutes for each wheelchair to return, several disabled guests opted to painfully hobble through the very long lines and board the ship on their own. Not a good start for any cruise. Without any prior notification, our stateroom assignment was arbitrary changed from a convenient (for the disabled) location on deck 6 down to deck 1. Our luggage was found and rerouted late in the day. The worst part of this switch was that the type of stateroom we had requested was still available but Front Desk staff refused to change the assignment despite the difficulties the lower stateroom would cause due to my walking disability. Even worse, upon locating the new stateroom, we found the area in which the room located was not only very noisy (possibly situated above the ship's laundry,) but it had a pervasive and very strong stench of sewage! When we complained of this by phone to the Front Desk we were told a plumber would be sent but none ever showed up nor did the Front Desk ever follow up on the problem. Not that this surprised us. We (and many past reviewers) personally noticed on a cruise two months ago on a sister ship to the Eurodam that this part of deck 1 has a chronic problem with sewage stench. The stench is worst in the hallways, but it gets into the rooms, as well. When walking through that part of deck 1 on the previous cruise I had even remarked to my husband that I felt sorry for the people who had staterooms there! The sewage stench persisted throughout this cruise, to the point that we could taste it in our mouths. The lack of responsiveness to guests complaining about what seems to be a major ship design problem is what angered us most. That and the totally unapologetic Front Desk staff stating "we have the right to assign you wherever we want" changed our previously positive attitude towards Holland America. We cruise several times each year, but will no longer do so with HAL. As a direct result of our experience aboard the Eurodam, we have since chosen another line for our next four cruises. We have also told our story to friends and family, all of whom have previously sailed in very high end multiple room suites on HAL because of our previous recommendations, so they will no longer be patronizing Holland America, either. Other negative aspects of this cruise were minimal compared with the above. Crowded conditions in entertainment venues as well as lounges, long waits for elevators (some of which were not working,) a very unstable ship in rough seas that caused seasick passengers and the cancellation of stage shows, filthy outdoor decks, bad beds, uncomfortable seating in every venue & restaurant and other worn out furniture and fixtures, generally unhappy staff, mediocre entertainment and demos, inadequate staffing in the main dining room which led to long waits between courses, an hour to get ashore at Half Moon Cay due to crowded conditions (the Koningsdam was at HMC at the same time as the Eurodam,) no roof or umbrellas provided for Eurodam guests to wait in the pouring rain for 20 minutes before boarding the tenders to leave Half Moon Cay, the list goes on and on. Pros: Despite the many downsides of this cruise, there were positives. The string quintet featured at Lincoln Center Stage was excellent -- show up an hour early to get a seat in this limited venue. The Lido buffets sometimes had fresh fruit that was very nice. It goes fast, so be sure to get it when you see it. A couple of Lido staff members were helpful enough that at the end of the cruise I made sure they were given credit for their efforts by mentioning them on a comment card. Very helpful staff assisted guests in leaving the ship to board the lifeboat tenders that were rocking badly in the rough seas at Half Moon Cay. These guys were very careful and patient with a variety of fearful guests. Pilots for the lifeboat tenders were skillful at maneuvering amongst several boats at the very crowded conditions of the tiny Half Moon Cay harbor. Debarkation at the end of the cruise went smoothly and overhead color coding in the cruise terminal made it easy to find our luggage. Customs lines were long but people processed through relatively quickly. Outdoor terminal staff were helpful in directing us to parking shuttle areas. Read Less
Sail Date: December 2017
Our family of four and our group were totally displeased with our most recent Eurodam cruise. All 4 of my family members are 4 Star Mariners who travel multiple times each year on Holland America Line, typically in a Neptune Suite. This ... Read More
Our family of four and our group were totally displeased with our most recent Eurodam cruise. All 4 of my family members are 4 Star Mariners who travel multiple times each year on Holland America Line, typically in a Neptune Suite. This past summer we had a most enjoyable Baltic Cruise on the Zuiderdam. Regrettably, our New Year’s Cruise on Eurodam was horrible. On January 6, we were awakened by two ship workers who had taken over our entire suite balcony to paint it. The fumes from the paint entered the cabin even with the doors closed and, when we opened the door, the fumes permeated the entire cabin and hallway. That entire day and the next morning we could not go out onto the balcony because of the strong paint smell. We heard other Neptune Suite passengers in the Neptune Lounge complain about the smell of paint coming from our Suite. In all my years of cruising on over ten lines, we have never had our cabin overtaken by ship workers the way it was done on this cruise. No effort was made to coordinate with us at all and the response from management onboard was nonexistent. Our dining experiences were flawed on almost every evening. On the 2 nights we were in the MDR, our table had been given to others, forcing our dinner group of 12 to be re-accommodated both times after lengthy waits. The Pinnacle Grill was understaffed each of the times we dined there. One night, the service took 3 hours and 15 minutes to complete our dining experience while water glasses remained empty and unattended. Because of the extremely poor service in the Pinnacle Grill, we opted not even to try the breakfast there once, not allowing us to take advantage of our Neptune Suite perk. Compared to the Maitre' D and staff in the Pinnacle Grill on Zuiderdam, the one on Eurodam was entirely amateurish and barely competent. The Hotel Manager and Captain on Eurodam did not appear to have any concern or appreciation for the ship’s operations. Our entire entourage of 18 frequently commented that it appeared no one was in charge of the Eurodam. It appears that the Captain and Hotel Manager were on their last cruise before departing and it showed. Eurodam management should be replaced. Read Less
6 Helpful Votes
Sail Date: December 2017
After deciding on a christmas cruise, we selected holland america because it fit our schedule, was an easy comute from sarasota and the price seemed reasonable. Embarkation was a breeze and we got right to our veranda cabin which was ... Read More
After deciding on a christmas cruise, we selected holland america because it fit our schedule, was an easy comute from sarasota and the price seemed reasonable. Embarkation was a breeze and we got right to our veranda cabin which was a typical cruise line cabin - except - it had a bath tub, which is always a plus for us. we were surprised to have no phone or any information about anything happrning on the ship. as a result of this lack of info, or any announcements, we missed the lighting of the christmas tree and any sailaway gala. we learned later there wasn't mauch of a gala anyway. lack of information on this ship was a constatnt problem. No port lectures and little infor in the handouts about going ashore. it was a constant hunt tender and gangway locations. dining the first two nights was a fiasco, however after that it was very good and the main dining room food was excellent. entertainment was sparse and pretty mediocre at that. one could have kept one daily activity chart and used it for the entire cruise. service was ok, however we felt the ship was understaffed, and many outside the dining areas spoke little english.. the supervision around the pools was horrendous. posted: no children under sixteen in the hot tubs. most of the time all three hot tubs were full of kids and i even watched one urinate in one. i cimplained about lack of enforcement to the front office (no one to speak to in the pool area. was placated and told they would tell the bar servers to be more aware. next day the exact same situation, including the little boy who had urinated the day before. i guess we expected more from a cruise ship right out of a two week drydock renovation. Read Less
1 Helpful Vote
Sail Date: December 2017
1st HA cruise was amazing (7th cruise total). Staff on shore and aboard ship unprofessional and or appeared inexperienced. My mother had one room and my husband and I booked a 2nd room. Upon registration my mother in a wheel chair was ... Read More
1st HA cruise was amazing (7th cruise total). Staff on shore and aboard ship unprofessional and or appeared inexperienced. My mother had one room and my husband and I booked a 2nd room. Upon registration my mother in a wheel chair was taken aboard by a staff member who would not allow either of us to walk with them because we 'were not in the same room and we could find her on the ship when we were done registering". 3day cruise and one night smokers were not allowed to access one of only a few designated smoking areas that included: an ocean view, bar, pool and numerous chairs and tables AND STAFF. The Lido deck was closed to PAYING PASSENGERS for a STAFF PARTY from 10:30pm-1:00am. Passengers were redirected to deck 11 where there were 2 couches and 4chairs without cushions. No ocean view as the cabanas were closed. Minimal lighting, no bar and NO STAFF. The wheelchair ramp was not accessible easily. Morning Room Service was a challenge. 3 out of 3 mornings were a disaster. Order placed the night before included coffee, fruit and cereal. The buffet dining room only had 50% open at all times. Day2 8am-hot coffee but no mugs. Pinncale Dining Room served grizzly steak, uneatable Seafood Cioppino & cheesecake with the texture of jello. Yes, we paid extra for that. Dress Code in sit down dining room (not buffet) was not enforced. We saw a group of 8 people in their pj bottoms, tank tops and flip flops. The response to our complaints have been even more aggravating.To the complaint about the staff party: "while we do sincerely regret you were inconvenienced, we also value our crew and sometimes it is warranted to reward our staff for their hard work and dedication to our guests and company." The response to the dress code: "there are times the dress code may be relaxed for a number of reasons." In addition over the phone I was told by a rep, due to this only a 3day cruise things are more relaxed. Thankfully, we have had six wonderful experiences to reflect on and this is our first bad experience. Read Less
6 Helpful Votes
Sail Date: December 2017
To be away with my wife during the holiday season. We were very disapointed with the service and quality of the cruise. Have sailed with hal before and have been very pleased up unitl now. The crew and service staff and very little regard ... Read More
To be away with my wife during the holiday season. We were very disapointed with the service and quality of the cruise. Have sailed with hal before and have been very pleased up unitl now. The crew and service staff and very little regard for the passengers to the point of avoiding contact. Not once was i or my wife greeted with a smile and a hello from a crew member. The cabin stewart had very little regard fro our personal property and broke a medical device i use and left it on the dirty floor in pieces. The entertainment was old and boring. Dining was very disapointing we ate in the dining room every night one night i found half eaten rolls in the bread basket my wife found a bone in a rice dish. The lido deck was scary with raw garbage being wheeled out in the food service along side the buffett the floor in the lido deck dining are was covered with trash and food. Service was very very poor. Read Less
2 Helpful Votes
Sail Date: December 2017
This was our 8th cruise. Previously we have cruised with Norwegian, Princess, Celebrity, and Holland America. This was my 3rd Holland America cruise. I had a good experience in the past. The service was superior and the food was ... Read More
This was our 8th cruise. Previously we have cruised with Norwegian, Princess, Celebrity, and Holland America. This was my 3rd Holland America cruise. I had a good experience in the past. The service was superior and the food was fantastic. But I was disappointed by my recent experience on Koningsdam. To be fair, the boat is quite new. The bathroom was an upgrade with glass sliding door and more spacious shower room. The shower water pressure was very good but the toilet had bad smell all time even with frequent flush and closed lid. The actual stateroom was smaller than other Holland America ships. Good in room movie selection. The buffet services was good. The dining room selection was limited and the service was slow and not very diligent. Two nights the server skipped a course of our dinner without informing us. The fitness center was small. No space for people working on mats by themselves. The studio room was always busy with classes to sell people skin care or shoe inserts. The evening performance and performance during the day was subpar. No comparison to what we saw on Celebrity and Princess ships. The casino staff was non-ethical. They kept soliciting my 74 year old mother to gamble more. One night after losing over $1,000 they solicited her to charge to her room another $1,000 at 2:30AM. Of course my mother is an adult and responsible for her actions, but it was non-ethical of the casino staff to keep soliciting a senior with obvious health conditions to gamble more. There was no educational materials to help people with gambling issues displayed in the casino. Most casinos have something educational displayed. Making money is certainly important but it is more important of being a conscientious human kind to not take advantages of the elderly. Read Less
2 Helpful Votes
Sail Date: December 2017
I had a great offer on fares. Daily activities were almost zilch and worse when in port. While the buffet for breakfast and lunch were very good, the dinners in the main dining room were barely mediocre. Menu choices were limited, soup ... Read More
I had a great offer on fares. Daily activities were almost zilch and worse when in port. While the buffet for breakfast and lunch were very good, the dinners in the main dining room were barely mediocre. Menu choices were limited, soup was served tepid and portions were on the medium to small size. Entertainment in the Main Stage left much to be desired. A comedian was very good, the singers and dancers of Billboard show was a mess. The concept was not presented chronologically, and the choreography was laughable. Their second performance was greatly improved. Why would a BBC/National Geographic show called Frozen Planet used as a Main Stage show? Ridiculous! Service in all areas was very good. Crew were always friendly and pleasant. The Cruise Director needs to pay attention to increasing daily activities and entertainment. What he served up was inadequate and unsatisfactory. At 72, I don't think I need to sit in the Crow's Nest all day with my kindle. Read Less
2 Helpful Votes
Sail Date: December 2017
Not a "bad" cruise by any means, but the overall experience I would list as average. The quality of care has greatly diminished and it seems the staff's overall attitude is one of not caring. Food in main dining room ... Read More
Not a "bad" cruise by any means, but the overall experience I would list as average. The quality of care has greatly diminished and it seems the staff's overall attitude is one of not caring. Food in main dining room of low quality, never close to being warm (even after sending back). After two negative experiences ate at the buffet thereafter. Housecleaning was very poor. All the windows in the Spa, Gym, and Dining Rooms were never cleaned during entire week. Half of shaded area in pool roped off for guests that paid a few hundred extra for their own private cabana. Besides the Lincoln Center music, rest of entertainment was again average at best. An example...had a Dance/Song performance on Mother Earth. So during the song Somewhere over the rainbow what do they show as the background image...a rain forest. Just another example of not really concerned about the product the put forth. Read Less
6 Helpful Votes
Sail Date: October 2017
I went on this cruise with my husband, my parents, and my brother and his wife. We chose this cruise because of our preference for Eastern Caribbean ports and interest in getting away from the rowdiness and younger families you find on ... Read More
I went on this cruise with my husband, my parents, and my brother and his wife. We chose this cruise because of our preference for Eastern Caribbean ports and interest in getting away from the rowdiness and younger families you find on some ships. If you don't feel like reading my novel below, here are the high points: - Dining averaged out to pretty good. Had a bad experience at a specialty restaurant but enjoyed main dining and some of the other poolside eateries. - Cabin/overall all layout of ship was good. - Entertainment and activities were lacking... unless you're into bridge, bingo, or lottery drawings. - Ports/shore excursions were terrible experiences. I will not be sailing with Holland America again. SHIPBOARD ACTIVITIES I now understand why Holland America gets a reputation for being the cruise line for elderly folks. The average age definitely leaned towards the 60+ crowd. That wasn't a problem for us. However, I found it interesting that several crew members (assistant cruise director, etc) told us the line is trying to target a younger demographic (mid 20's - mid 30's) when nothing in their programming supports that goal. There was absolutely nothing about the shipboard activities that encouraged you to stay out late. The casino was tiny with many of the tables closed. A lot of the bars close around 10pm and there aren't any activities scheduled for after 10pm. One of the two night clubs was tiny and the other only played Blues music and was oriented for watching the performance on stage, not for dancing or mingling with other guests. DINING Our first night we chose to eat at Tamarind, one of the specialty restaurants. The service was abysmal. From the time we ordered to the time we received our first appetizer was approximately 50 minutes. We watched a group of three crew members seated and served two courses of food before we even received our appetizer. The food wasn't great -- the sushi had a disproportionately large amount of rice. Not worth the $25/person in our opinion. We were so displeased with our experience we cancelled all our reservations at the other specialty restaurants -- it wasn't worth the risk. When I spoke with someone in guest relations about getting to watch the crew members seated after us and served two courses before we received our first they did a good job of expressing their apologies, but nothing was really done about it. Two days after my complaint, the manager of Tamarind found my husband and me. He apologized and explained that the crew had actually "pre-ordered their sushi, it was only one course they were served before us, not two." First off, I was there, the manager was not. They were served two courses before us. Second off, I'm not buying this "pre-order" stuff. He invited us to try again to which we obviously said no. Pay $50 for subpar dining again? No thanks. I would have been pleased with a refund for my meal, but instead they sent us a cheap bottle of champagne (had a horrible sparkling cider flavor) to our table in the general dining restaurant. Needless to say it didn't smooth over the ruffled feathers. We were pretty pleased with the food and service in the general dining restaurant. My recommendation would be to avoid paying the premium and just eat the food in the main dining restaurant. Also were very happy with the poolside pizza eatery and the "Dive-In" burgers. There was no additional cost for either (unless ordered through room service) and both tasted GREAT. PORTS AND SHORE EXCURSIONS Due to the hurricanes, our itinerary was entirely changed. We understand that this could not have been avoided and though we were extremely disappointed with the alternatives (Bahamas and Dominican Republic rather than Turks & Caicos, St. Thomas, etc), there wasn't any frustration with Holland America for the change. But we WERE frustrated with Holland America for the way their handled the changes. The Bahamas stop was removed last minute because of weather, so our first stop was on day three -- Cap Cana, Dominican Republic. After much research on shore excursions, we chose a Holland America Snorkel and Catamaran Cruise over a similar sounding and very highly rated tour through Viator. Our thought was that Holland America would surely vet any of their tours for quality and it's nice to have the peace of mind that if the tour runs late, the ship won't leave without you if it's their excursion. Plus, though a little more expensive, the Holland America excursion was 5 hours instead of 3. Bonus! Except not. The tour met in the middle of the port shopping area. No shade, very hot, etcetera. They told us to meet at 10:35 and the group didn't start walking towards the buses until 10:55. Once on the buses we waited another 10 minutes for late arrivals to show up. Then we had a 40 minute drive to Punta Cana which was NOT mentioned in the tour description. We finally get to the excursion area and the tour operators tell us it's going to be 30 minutes before we can leave but to "please enjoy the shops." The shops included 3 shacks filled to the brim with tacky trinkets. The entire group was furious -- it was incredibly obvious that the operators were taking advantage of their captive audience and hoping for some extra money from their gift shop sales. Eventually we are lead to a briefing area and given a description of our agenda. The operators then ask one volunteer to sign a waiver on behalf of all 60 people in the tour. This was about the time we started wondering whether Holland America had done ANYTHING to vet this tour before sending 60 of it's customers on it. Then they take us to the catamaran. I'm no expert, but after a little research, I can confidently say the maximum passenger capacity for this boat had to be less than 15. Our tour operators squeezed all 60 in our group, plus the 4 tour operators onto the boat. Not only was this incredibly unsafe, but it was terribly uncomfortable. Everyone had to sit shoulder to shoulder, packed like sardines. Hardly optimal cruising conditions. The "cruise" ended up being a 5 minute jaunt from the shore to the middle of the cove we were in. Everyone's herded off the boat into the water with no explanation of snorkeling guidelines. Fine for us as we've been snorkeling many times but there were quite a few people who had never snorkeled before. The tour operator in the water with us wanted everyone to follow him in a line, rather than letting us swim on our own. If you strayed too far from the group, you were yelled at until you rejoined. As a result, there weren't any fish to see except for the same school that followed the ball of fish food the tour operator trailed through the water. At one point an elderly gentleman started panicking in the water -- not sure if he got water in his snorkel or was having a panic attack but this guy gets his floatation belt askew and is waving his arms, crying out, and bobbing up and down below the surface. A few people noticed him and called out to the crew who proceeded to do NOTHING. I'm not exaggerating. They look at the group with these blank stares and go back to their business. So my dad jumps in, pulls this guy over to the boat and hoists him up the ladder with the help of another gentleman. Tour operators just sit there watching. By the time everyone gets back in the boat there's this palpable tension and you can overhear all the little groups mumbling amongst themselves about how much the tour sucks. So the crew decides it's time for the tropical beverages. They pull out a few cheap bottles of rum, 1 liter bottles of soda, and a cooler full of premixed juice. They start filling the glasses 75% of the way full with rum, topping them off with soda or juice, and passing them out. Might not sound like the worst experience to you, but I've been on some lovely snorkel/catamaran cruises where the put in a little more effort -- maybe with a full bar, a blender for making frozen beverages, etc. They fire up the boat and we drive 2 minutes to the other side of the cove where the water has a lovely green/brown color. They set up "water polo" in the water and encourage everyone to play. After we've piddled around in the water for half an hour, they ferry us the 3 minutes back to the middle of the cover and take us to a restaurant. We're sequestered to half of the otherwise empty restaurant. 6 seats were not available together on our designated half, so my family wasn't permitted to sit together. Nevermind that the whole rest of the "restaurant" was open. Our next port was the newly constructed Amber Cove on the North side of the Dominican Republic. Shore excursions were offered but in the pre-arrival communications about the port, they gave a lovely description of the "Aqua Zone" an incredible sounding area right there in port, allegedly complimentary for cruisers -- a resort style pool with a swim-up bar, waterslides, a lazy river, lounge chairs. The Aqua Zone sounded pretty cool so we opted not to book a shore excursion (especially not after our experience in Cap Cana). We disembark, walk over to the entrance and are stopped at the gate but were told that Holland America passengers were not permitted into the Aqua Zone as the Carnival ship (also in port) had reserved it for their passengers. I still don't know what to say about that one. Read Less
2 Helpful Votes
Sail Date: October 2017
We were on the Oosterdam March 2017 and thoroughly enjoyed our cruise so we chose Holland America again. We had all of our meals at the Lido Buffet and the food was repetitious and sometimes limited selections i.e. one evening the ... Read More
We were on the Oosterdam March 2017 and thoroughly enjoyed our cruise so we chose Holland America again. We had all of our meals at the Lido Buffet and the food was repetitious and sometimes limited selections i.e. one evening the vegetables were pureed parsnips or Brussel sprouts. More often or not the baked potatoes were very dry as though they were leftovers from the previous night with different a topping added. The beautiful floral arrangements and the live orchids that were on the Oosterdam (which we enjoyed and appreciated very much) were absent on the Nieuw Amsterdam. There were orchids on the tables but a third of them were wilted and sparse of blooms. The ceiling of the Lido buffet leaked causing the staff to mop and vacuum and place caution wet floor sighs around. There were posted pool rules, no infants in diapers, no jumping or diving from the sides of the pools but these were not enforced, besides the children jumping in there was also an adult mother and there was an infant clearly in diapers in the pool several times. The handrails were extremely worn in some areas. The staff did their best to keep things looking as well as they could. Read Less
2 Helpful Votes
Sail Date: October 2017
Service and food is good. Amenities insufficient e.g. two pools but nothing really for kids. there is no music at the pools, employees, nor entertainment. Other passengers mostly great with a few sour apples i.e. grumpy and old. We ... Read More
Service and food is good. Amenities insufficient e.g. two pools but nothing really for kids. there is no music at the pools, employees, nor entertainment. Other passengers mostly great with a few sour apples i.e. grumpy and old. We even had an old couple tell us, its refreshing to see some young people. It is NOT child friendly unless you are using Club HAL for children 3 and older so you can dump your kids away like daycare and be rid of them to enjoy yourselves. This doesn't make up for the lack of child friendly amenities & grumpy guests. Everything costs extra e.g. not all restaurants are free. So, if your old, have a lot of money, caucasian, don't want many children around this cruise is for you! Will not return to this cruiseline! even when I'm old. Our experience: You aren't allowed the entertainment if you have kids! Read Less
4 Helpful Votes
Sail Date: February 2017
It was a Charter with a group I have been sailing with for the last five years. This was the third HAL ship they have used. Will very beautiful, services are slipping fast. Breakfast room service it very limited. There is no direction of ... Read More
It was a Charter with a group I have been sailing with for the last five years. This was the third HAL ship they have used. Will very beautiful, services are slipping fast. Breakfast room service it very limited. There is no direction of staff in Lido. Never see Officers around the ship. The World Stage is not a good idea at all. HAL shows are not as good as in the past. Think the venue does not allow for big production shows. Met with the Customer Service manager twice to request a meeting with the Hotel Manager and it never happened. The Customer service Manager was rude and totally unprofessional. Tour I booked in advance of sailing had time changed that ruined our day in Grand Cayman. It did not deliver what was promised and timing was totally off. No refund was offered. Drink prices were higher than last year and drinks weaker. Culinary Arts Center, while interesting is not worth the price. We were looking forward to this new HAL ship as we totally enjoyed the Eurodam and Nieuw Amsterdam in the past. Read Less
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