1 Helpful Vote
Sail Date: August 2019
We got to the port around noon and was disappointed to find a long line at security. It took about 30 minutes to get through the line. After getting on board, it took another 20 minutes to get through the line at the buffet. I guess we got ... Read More
We got to the port around noon and was disappointed to find a long line at security. It took about 30 minutes to get through the line. After getting on board, it took another 20 minutes to get through the line at the buffet. I guess we got there at the same time as everyone else, because after that there was no line. For the muster drill, they let you meet in different areas, but did not allocate enough space. Our number was in a small part of the dining room, and we were forced to stand all packed together. They now show you a cheesy video that takes a while. The ship itself is impressive, and there are lots more activities than other ships we've been on before. However, there are also long lines sometimes. For the pizza, for the elevators (which sometimes seem to take forever), the flow rider, the zip line, and even for My Time Dining at certain times. We've done My Time Dining in its different forms on 3 cruise lines, and had never had the issues we had on this ship. On the first night, they insisted on giving me a regular reservation time of 5:15 even though I made it clear to them that was too early and I wouldn't be able to make it most nights. Then, every night when we go there later, usually around 6-6:30, they would lecture us about coming earlier the next day. Every night they did this. It was really ruining our experience. On lobster night, they sent us to the main dining room on the 4th floor, which apparently was a complete surprise to our waiter. He and the woman who was told to take us up there had an odd conversation about what we were doing there (since this was about an hour into the early set dining time). He tried to be polite to us, but you could tell he didn't want us there. I really don't understand why the dining staff at the Harmony made My Time Dining so hard. The entire point is to be able to come when you want, yet they tried to make us feel guilty every day for doing just that. The waiters themselves were actually quite good and efficient. I was impressed by how quickly the dinner service went, typically about and hour and 15 minutes or so. While there were a lot of activities scheduled on the ship, the staff running them often seemed unprepared, confused, or just bad. They had a different person running the trivia each day, and that person typically couldn't pronounce the questions (or answers) correctly. We've gone to tons of trivia sessions on numerous ship and have never run into this problem before. We even witnessed an argument between a passenger and a crew member over whether one of the answers was correct. This was also a first. For one of the dance sessions, the guy started 10 minutes late and ended 10 minutes early, for a 30 minute session that was actually was only about 10 minutes (3 songs). The dance and fitness sessions held by Sergio were great though. He was really the only entertainment staff member who seemed to take his job seriously. Most of the rest of them seemed like they were just going through the motions (and poorly at that). The staff at the windjammer buffet and the other dining locations were very efficient though. They would take your plate and clear the tables as soon as humanly possible. On several occasions in the windjammer, we had RC employees stop to ask how everything was and if we were happy with everything. The food in the dining rooms was pretty good, but lacked variety. The fool at the windjammer wasn't so good, especially for breakfast. The eggs were runny, the bacon didn't taste right, and the waffles/pancakes didn't taste fresh. They didn't seem to push alcohol as much on this cruise, which we appreciated because we don't drink. The kids got a non-alcoholic drink from the robot arm. Why do they charge a service charge for a robot-made drink? We had an ocean view balcony cabin which was nice. Unfortunately, we had a 'service animal' in the room next to us. It was a little fluffy shih tzu which would bark periodically. I don't know what service a shih tzu provides besides keeping his owner company, but it didn't seem quite right on a cruise ship. We got guarantee cabins which turned out to be a mistake, because RC put our kids in a cabin very far away from our cabin. We were given our cabin as soon as we booked, 4 months out, but our kids weren't given theirs until 2 weeks before sailing. We won't be booking a guarantee again. We had reservations for most of the shows, but that turned out to be unnecessary except for the first night (Grease) and the water show, which was always packed. Grease was inappropriate for children. The water show was impressive, but ours was cancelled halfway through due to the rain. The ice skating show was boring - our kids all left about 15 minutes in. The comedians they had were ok, not great. The kids enjoyed the juggler/comedian. We paid for the all digital photo package, which is $310 onboard, but they give you a $30 discount if you buy it within the first 2 days on the ship (it was only $250 online before the cruise). We got 300+ photos taken, and at least 100 of those were good ones - we even had them take individual photos of the kids - so we got our money's worth. Their photo kiosks only work during certain hours when manned by their photographers. That was annoying. After paying for the package, I was given a website I could go to to see all the photos I purchased. It didn't work that well, but they said it was still in the testing phase. Disembarkation was the smoothest we'd ever experienced. We were allowed to stay in our room until our number was called, immigration only took a minute as they do facial recognition now from the passports, and were walked right out of there with no wait. Read Less
3 Helpful Votes
Sail Date: August 2019
Although I rated this cruise a 4, I would really give it a 4.5 as it was a great week aboard the Harmony of the Seas, but not perfect. This was also my first time booking a suite and I will never book anything other than a suite for any ... Read More
Although I rated this cruise a 4, I would really give it a 4.5 as it was a great week aboard the Harmony of the Seas, but not perfect. This was also my first time booking a suite and I will never book anything other than a suite for any future cruises. If you have the money for a suite, it is 100% worth it. EMBARKATION- Being a suite guest, you have your own entrance and get escorted to your own personal attendant. My family and I were checked in via a tablet, had our pictures taken, and were on the boat in under 10 minutes. Fantastic. I was also carrying a bit of an injury and was limping about, but was very delighted that I was offered assistance by at least 6 people making my way to the ship. MUSTER DRILL- A note on everyone's favorite muster drill. I have been on 6 cruises all on different ships and the muster drill on the Harmony of the Seas was by far the worst of all. Most of the muster stations are located on the promenade level and not even in actual locations (i.e. the Casino or MDR). They are just located in "areas" of the promenade (mine was near the bionic bar), and they cram so many people in these "areas" and they want you to watch an instructional video on 40" TVs. The video also was made to "entertain" as you are following a spy across the ship and on the mission, the spy comes across "tips" to follow in the event of an emergency. I would assume it was not very easy to follow for most and due to the noise level of all the guests around you crammed into these stations, it is not easy to hear. Knock on wood that there is never an emergency on the Harmony, because I have the feeling it would be a disorganized mess. DEBARKATION- Another suite guest perk is that you meet in the fabulous coastal kitchen at 3 pre-determined meeting times. There was breakfast or hors d'oeuvre being served by 7am and then groups are personally escorted by the concierge all the way down in a priority elevator which makes no stops to the luggage pick-up location. Probably took us 10 minutes to get off the ship. SHIP - I have also sailed on the Oasis of the Seas and if you have been on that ship, you have been on the Harmony. Sure the Harmony has a few more amenities and entertainment, but it honestly didn't feel like I was on a completely different ship. Elevators can be a problem on Embarkation and Debarkation (if not a suite guest) and immediately after shows or events as all guests filter out of them. I didn't ever feel like the ship was crowded at all, even in the pool areas on sea days (the pools are another story). I also mentioned to my wife that I didn't think the boat was anywhere near capacity either, so that could have been why. There need to be more pools or the pools need to be bigger. On sea days the pools are packed, so basically you are just standing in the water. My son likes to move around in the pool, so he didn't enjoy them as much and spent most of his time in the kids water area. I stayed away from the pools because I don't need to be in a pool with 50 people all with drinks in their hand which they are probably spilling. I'll pass. Another perk of being a suite member is that you can get towels without scanning your seapass card. Other guests must scan their seapass to get a towel and if not returned, you get charged $25. Suite gets get as many towels as needed and don't need to worry about returns (although we always returned ours). ENTERTAINMENT - Only caught two shows as we chose to relax on sea days. Did see the ice skating show 1887 which I liked, but wasn't very interesting according to the wife and son. The Line water show was great and we even ran into some of the performers on the non-performance days. KIDS CLUB - Hours are 9-12, 2-5, 7-10, and after hours which you pay $7 an hour for. My son who is 6 enjoyed the activities and was even asking us to take him on sea days! Must be good! FOOD - Suite guests get access to the coastal kitchen and to my family the Coastal Kitchen was the star of the cruise. They serve Breakfast, lunch, dinner, and hors d'oeuvre and there is a happy hour between 4:30 and 8 where select alcohol is free. Let me repeat this for all my alcohol consumers, there is FREE alcohol on a cruise ship. To me, that alone was worth having access to the Coastal Kitchen and my family had dinner there every night. It is also a more relaxing environment as there are 100x less people dining there as in the MDR. Breakfast and Lunch are your standard fare and the selection is the same everyday. But the dinner menu changes nightly and the food was very good. There was lamb, filet mignon, lobster, duck, salmon, you name it. There really was no need for us to eat in the MDR. The Coastal Kitchen was also were we met the service star of the cruise Rico. Wow, Rico was one of the best servers I have had the pleasure to meet anywhere. Knew everyone's name and beverage of choice on Day 2. Never let your glass hit empty before the next drink was on your table, gave excellent recommendations to eat. Rico is a treasure on this ship. Sorrento's - Decent "fast food" pizza. Johnny Rockets - Breakfast is free and the food is good. Serve omelettes, breakfast sandwiches, and pancakes. Windjammer - Horrible. Cold, Bland, Tough, all adjectives you don't want associated with your food. STAY AWAY! Park Cafe - Decent selection of "healthier" options like panini's, salads, pre-made sandwiches and salads. Nice eating area in Central Park Boardwalk Dog House - Pretty good dogs, that tasted fresh. I went with the Coney Island Dog with onions and sauerkraut. EXCURSIONS- Perfect Day at CocoCay was great. We were the only ship in port and as I stated earlier, I don't even think our ship was at capacity, so the island did not feel crowded at all. My family rented a cabana in the Water Park, which was very nice and convenient with a personal waiter, locker, and plenty of water as it was HOT. I was able to get on all the water slides (note that two of them get long lines the slingshot and the daredevil's peak (the tallest slide). My advice is to hit these slides right when you get off the ship or right at the end of the day or else you will be waiting in a long line. There was a storm off the island that caused the park to shutdown for about an hour, so many guests left back to the ship as Royal was refunding half day passes. My family also went up in the Hot Air Balloon which was cool, but not worth the money for the 10-15 minutes you are up there. Note for those with kids that 48" is the magic number to get on most of the slides. My son is 44" so he was limited on the slides he could get on, but he LOVED the wave pool. It was HOT, but being in the water felt great. San Juan - We did the El Yunque Natural Rainforest walking tour from El Yunque Tours which is a bit a ways from the ship. There is a 45 minute narrated bus ride to the site, where the guide gives you background on the history of Puerto Rico, the impact of the hurricane, and the El Yunque site. When you get to El Yunque, you have four stops. A brief 15 minute stop at an observation tower, which gives you great views and picture taking opportunities, a 5 minute stop at a waterfall on the side of the road to take a group photo, a stop to gear up where you are provided with backpacks, bug spray, water, snacks, umbrellas, and towels. Very high marks for the tour company for providing all these items. They say they are the "one stop shop" operation. Last stop is a good walk to a natural river pool to swim swim for about 20 minutes before heading back to the ship. High marks for Angel, Jorge, Michelle, and the owner Mike who are very knowledgeable and informed about the island. Returned to do a bit of shopping around the port. Shopping is better in Saint Maarten. St. Maarten- I did the Snuba Adventure through Snuba SXM. Great team of 3 (Sheldon, Mitch, Jonas (captain), are very laid back, but very knowledgeable. They stated that the hurricane had damaged 90% of the coral on the island and you could tell. I have done Snuba on 3 other occasions in different locations and I saw the least amount of fish in Saint Maarten. The water is nice and clear though and they have the staged helicopter and shipwreck underwater you can see. Still fun. My wife and son did the Pinel Island excursion and said they had a great time on the white sand beach. Iguanas everywhere that you can feed, my son loved that!. Did some shopping at the shops in the port area and found great deals on souvenirs, alcohol, and jewelry. Better deals than seen in San Juan for sure. Overall, the family had a great time and my son was asking if we could stay on the ship for a few more days. I have always been a fan of Royal Caribbean and we are looking to do a Mediterranean cruise next year. Read Less
3 Helpful Votes
Sail Date: July 2019
We chose this cruise for a family vacation and it did not disappoint! What an amazing ship and the staff was wonderful. It never felt overly crowded and we hardly ever had to wait in lines except for my time dining and that was not bad ... Read More
We chose this cruise for a family vacation and it did not disappoint! What an amazing ship and the staff was wonderful. It never felt overly crowded and we hardly ever had to wait in lines except for my time dining and that was not bad at all. We had 7:45pm reservations every night and we waited maybe 15 to 20 mins tops. We sailed from Port Canaveral. Embarkation and Disembarkation were a breeze! We drove and tipped a porter on the sidewalk to take our bags. We then practically walked right onto the ship with no lines or problems whatsoever! The ship was amazing. It was so clean and there was plenty to do as far as entertainment and activities. We did see Grease and the Fine Line Aqua show. Both were wonderful although Grease was a bit long. My only complaint is that they charged for popcorn for the show. I thought that was a bit cheap but the entertainment was excellent. We also caught the Love and Marriage show, which was quite funny and a couple of pool contests like sexy man and belly flop. These are always fun and entertaining. Our children are 18 and 20 so we really enjoyed the solarium in the late afternoons. It would have been nice to have a pool in the solarium but the hot tubs were wonderful and plentiful with cooling stations. There always seemed to be plenty of pool chairs and we never felt like the ship was over the top crowded. For dining, we did the my time dining because there were no reservations left. This was our first time doing that. It was nice to be able to go whenever if we didn’t show up right on time for our reservation but we missed not getting to know a specific group of servers. We had a different set of servers every night. The service was good but not as good as what we have experienced when we had regular times and the same set of servers. We did not choose any specialty dining as we have done this on past cruises and do not find the food to be that much better. The windjammer was the best windjammer we have eaten at so far with a large variety of quality good food available. The solarium restaurant had a nice salad bar. The park cafe had a wonderful selection of paninis for lunch and breakfast. Sorrentos Pizza was good. There was always a nice selection of pizza. Small bites was the only place to get chips and cheese unless you pay at Sabor, which we did not. They were just ok. We had nice chips and salsa off the boat but it would be nice if they would bring this back in the windjammer with Guacomole and some chunk cheese and crackers. We did not get a chance to try the dog house. We did order coffee and basic fruit as room service but the options are limited for breakfast and we enjoyed main dining and park cafe for our breakfast options. Overall the food was very good. The bars were great! We really enjoyed the Mimosas and Bloody Mary bar in the pub. The schooner bar is always a fav and their lavender daquari is amazing! Boleros has a coconut mojito that is wonderful. Wonderland is fun to pop into for a nice drink and to check out the scenery. Vintages had a nice wine selection. All the pool bars were great with very little wait time and the solarium was the best. All staff were polite and quick. The customer service on this ship is top notch! Our cabin was on the 7th floor. We had an extended balcony. It was wonderful. The rooms on this ship are laid out so nice with lots of storage space and drawers for clothes. We each had our own closet on either side of the room. The bathroom was roomier than any of the other royal ships we have been on. Our stateroom attendant was our favorite so far. She went out of her way to make sure we had a wonderful experience. The excursions were great. Coco Cay is wonderful and it is so nice that Royal honors your drink package and food on the island. The lunch was wonderful. We stayed on Chill Island for most of the day and did go to the pool with swim up bar for a bit. It was busy but so fun. We ended up spending $40 on 2 lounge mats for the day for the beach. I’m not sure that was worth it. I noticed some people brought their own small blow up loungers with netting and I would probably pack something easy like that for next time but the loungers were nice. Next we went to Cozumel and ended up booking an excursion at Mr. Sanchos all Inclusive. It was awesome and we cant wait to go back. I reviewed that on Trip Advisor and that is where I found them. Next, we went to Honduras. I booked Little French Key all island access pass. This was amazing!!! I booked directly online and have also reviewed them on Trip Advisor as this is where I found this excursion. Last we went to Costa Maya. We just got off the ship and shopped around the port. It was a lot of aggressive vendors on the inside that were willing to cut the prices if you started to walk away and a lot of expensive vendors in stores surrounding this. I probably would not get off the ship next time. They did have a pool and swim up bar people seemed to be enjoying. Overall this is our 7th cruise and the best yet! We would love to go back on Harmony of the Seas! Read Less
2 Helpful Votes
Sail Date: July 2019
I sailed with my two adult children and 8 yr old granddaughter. We chose this ship for her and the myriad of things for her to do. The ship is beautiful and my cabin, a superior balcony, was very roomy with a lot of storage. The balcony ... Read More
I sailed with my two adult children and 8 yr old granddaughter. We chose this ship for her and the myriad of things for her to do. The ship is beautiful and my cabin, a superior balcony, was very roomy with a lot of storage. The balcony was roomy also, with two lounge chairs and foot rests. We dined in many different areas of the ship. The Icon restaurant, one of the main dining rooms we loved. The food was very good and many choices. Breakfast and lunch can be al a cart or buffet style. But patrons are allowed to do both if they desire. The buffet, was also good. We rotated all of them with the MDR except on formal nights. No dressing up for this group. There are many activities available for adults and children. My granddaughter enjoyed the children's club and the many slides and pools that were available. The shows were good and were enjoyed by all. Very talented people on board. Don't miss the Aqua show. The ports were not great, with Roatan, being the worst if you do not scuba. And most of all, the service was great. We had no complaints. The MDR waiters are attentive and helpful. Thank you to Chris at breakfast, and Win at dinner. Now, for the disappointments. We drove to Port Canaveral. There was no signage available, to guide us to the terminal. I rented a scooter from Special Needs Group and I was not pleased. The scooter would not hold it's charge and it just stopped twice and almost left me stranded. For this reason, I did not get off the ship. It was charged daily overnight and once in the afternoon for two hours, to get me through the evening. It should have some kind of odometer available to let the person how far they have traveled. I do not think I exceeded the distance, since I was just on the ship. I did file a claim and they said it would take one week to review. I am anxious to see what happens. Even with these problems, I would go on this ship again, only with a different itinerary. Read Less
3 Helpful Votes
Sail Date: July 2019
The service at dinner was great. And the visit to Magen’s bay was fantastic. Other than that, the weather was quite unpredictable, coco cay was not perfect, all excursions cancelled because of stormy weather, we were able to enjoy part ... Read More
The service at dinner was great. And the visit to Magen’s bay was fantastic. Other than that, the weather was quite unpredictable, coco cay was not perfect, all excursions cancelled because of stormy weather, we were able to enjoy part of the day. Be warned that you cannot do lap swim on the ship, the pool is very small, crowded and dirty. Jacuzzi was good. They put the smoking section near the swimming pool. You will smell quite a bit of ship exhaust in the sports area and the aqua theater. The surf rider if you don’t know what you are doing don’t ride the surf, you can get seriously injured. The food was okay, most of it was salty. The breakfast and lunch have little variety, if you have a balcony get it at mid or front section to avoid the exhaust. We did not do the tour on st marten , the beach there are many scammers trying to get you pay fit chair and umbrella. It is not a bad cruise, we had plenty of bad luck, it is definitely one of the worst I had gone, the cabin lock did not work at first Read Less
3 Helpful Votes
Sail Date: July 2019
EMBARKATION-Very organized, quick, and easy DEBARKATION-Easy and well explained the night before and the day of leaving SHIP-Exceptional, elevators can be a problem on Embarkation and Debarkation,also after the popular shows. Best ... Read More
EMBARKATION-Very organized, quick, and easy DEBARKATION-Easy and well explained the night before and the day of leaving SHIP-Exceptional, elevators can be a problem on Embarkation and Debarkation,also after the popular shows. Best to take stairs, if you are able. Staterooms are very adequate for three people, four people would be tight. Bathrooms are definitely a one person only. Definitely bring your own shampoo and conditioner (none provided). Our room 12581 & 12580 were well appointed and very quiet. Water slide lines can get long, but they move quickly and they are well worth the wait. The Abyss, dry slide, is fun, but not as challenging or scary as they make it sound. Many of the activities are well supervised and cover everyone’s choices from small children to adults. SPECIALTY RESTAURANTS- 150 North Central, Chops Grille, and Izumi Hibachi are amazing. Service was outstanding and menu choices covered anyone’s pallet from meat to vegetarian. Beef choices was excellent and very good quality. Seafood was very tender, large portions and the shrimp was large and meaty. AMERICAN ICON GRILL DINING ROOM-Service was excellent and main entree choices was excellent. EXCURSIONS-Perfect Day at CocoCay for our day was cut short due to severe storms. While we were able to go on the slides before the storms rolled in, were a lot of fun and yes, the lines do get very long. If there is lightning within 10 miles of the island all water slides get shut down. They do reopen when they get the “all clear” signal. Unfortunately their was such a severe storm that hit the island they shut down the island and very efficiently had everyone get back on the ship. Royal Caribbean is such a high class ship they refunded everyone’s money if they paid for the Thrillpark portion of the island. St. Thomas-We had seen the town and did shopping on pervious cruises, so we opted for the St. John On Your Own. DO NOT , I repeat DO NOT. Do this tour!! This was totally misrepresented in the excursion detail. It showed and explained that you would be dropped off at a beach and be picked up at a designated time to get back to the ship. WRONG! We were dropped off at a pier and told if you want a beach you had to walk three miles one way in very unsafe conditions. Dirt, rocks, and stones on a man made path. Nobody knew that we went this way and we were all in bathing suits and flip flops. Finally made it to Honeymoon Beach, no chairs, no drinking water, and nothing around. Please do not do this tour especially if you have younger children. St. Maarten- we chose the Power Boat tour with lunch. Well worth the money and excellent narration of the island and the many different areas. Overall this was more than all of us ever expected. Looking forward to going on another Royal Caribbean cruise in two years. Have to save money for the newer ship in 2021. Read Less
4 Helpful Votes
Sail Date: July 2019
We chose this cruise specifically because it had childcare service for our two year old toddler. We are a family of four with 2 kids a nine year old and the toddler. The itinerary was ok as we have been to the Caribbean many times but ... Read More
We chose this cruise specifically because it had childcare service for our two year old toddler. We are a family of four with 2 kids a nine year old and the toddler. The itinerary was ok as we have been to the Caribbean many times but not to Labadee and we’re eager to explore San Juan. The ship is beautiful and embarkation was a breeze. The ship is tastefully decorated and a welcome relief from the garish decor of the Carnival ships. There is lots to do and we took advantage of all of it - the pools, slides, carousel and the zip line. We chose a boardwalk view cabin to save on cost. The room was small but had good storage. The bathroom was small but adequate. The balcony is teensy. There was a partial ocean view. We did not partake in much of the entertainment but what we did see was top notch. The bars were all very good but beware of high drink prices - think $13 Mojitos. Basic beers are $8 plus the high tips just makes the drinks even more expensive. We did not buy the drink packages and our final tab confirms we did not drink enough to justify it. We like to stay in shape and the fitness center was well equipped but sometimes very crowded. There is access to a very nice jogging track. I like to use the sauna to detox and relax but there is none - except in the spa for a fee. :-( The food was hit or miss. I had high expectations with RCL but was frankly disappointed. The Windjammer was fine good choices and mostly tasty but the food in the main dining room consisted of over cooked seafood or grisly steaks. My wife, a vegetarian was lacking in choice as there we nearly none. Desserts were blah. Service was spotty as well. The cabin steward was ok but we received towel animals only two nights where on Carnival it’s every night. My kids get a kick out of it. In the main dining room we chose my time dining due to the lack of information on the babysitting service prior to sailing.. I didn’t realize My Time meant waiting 30-45 minutes for a table! All this while paying for child care. :-( Ports: LABADEE We loved Labadee so many activities and very nice. Wish we were provided a list of activities or a map beforehand we could have planned it better. The zip line looked real fun. SAN JUAN We didn’t go due to protesters in San Juan. i understand the reasons for safety sake, but no alternative ports offered as well as no credits. Not good customer care if you ask me. ST MARTIN We took an independent excursion to the beach it was just ok. The island is very dry right now and recovering from the hurricane. PROS: Our kids loved the ship my toddler especially loved the carousel. The camps and baby services were excellent. The pools and amenities were really good, lots to do. Entertainment was top notch. Good and varied bars. CONS: Average food especially in the MDR. High drink prices, and the TIPS. Oh my you are now paying $58 per cabin for a family of 4 PER DAY! Plus drink tips! Yikes. I also felt that RCL should have offered something for the loss of one port. We got nothing. Wait times in the MDR were ridiculous. Would I sail RCL again? Probably not, at least for a while. They charge a premium over the other lines such as Carnival and NCL, presumably for better food and service. But the gap is closed and I don’t see the need to spend the extra $$. Read Less
Sail Date: July 2019
I traveled on this cruise with my (extended) family, including 2 children. We had a great time. The kids loved the buffet, and one enjoyed the kids' club and the sushi classes. I took the other on the "all access" tour--it ... Read More
I traveled on this cruise with my (extended) family, including 2 children. We had a great time. The kids loved the buffet, and one enjoyed the kids' club and the sushi classes. I took the other on the "all access" tour--it was expensive as heck, but I don't regret spending the money. The food at the buffet was good, especially the curries. The MDR did a decent lunch and an elaborate-looking buffet. My cabin was nice--the porthole window was great. My steward was attentive and nice--I actually ran into him "too" often because the facilities he needed were close by. He always seemed to be standing in the corridor when I went to my cabin. The shows were all wonderful, although the comedians were a 7 out of 10 at best. Labadee was fantastic. Maho Beach was theoretically very good, but that excursion didn't go terribly well for me in a few ways. All of the members of my party took issue with the safety video at muster, with one going so far as to address it with an officer. I really hope Royal does something about it. It's a waste of time AND doesn't impart the needed safety information. It fails in every way. Another member of my party was upset at being unable to book our group into dinner (MDR) a good 3 or 4 days in advance. Someone else went to Guest Services over it and got it fixed, leading to the first person being even more upset that it seemed to be about who you know or "who" is asking--in other words, why deny the first request and then have another crew member override it? People shouldn't have to go to Guest Services for a simple dinner reservation. Embarkation went fine. The transfer to and from the airport also went fine. I was on Symphony of the Seas not long before this one, and they were pretty indistinguishable. I'd be happy to sail on either one again if it fit my plans and needs. Read Less
4 Helpful Votes
Sail Date: July 2019
Great ship, wonderful staff, but MUCH too crowded! It was FULL capacity! The pools were so crowded most were unable to swim, standing room only! I was truly disappointed in the food. American Icon lines were worse than Disney! The ... Read More
Great ship, wonderful staff, but MUCH too crowded! It was FULL capacity! The pools were so crowded most were unable to swim, standing room only! I was truly disappointed in the food. American Icon lines were worse than Disney! The Key lunch was great and then it went downhill quickly. Three times I had to send food back and I am not a "foodie". Jamie's Italian was expensive for okay Italian food. I could not text my granddaughter because I had an I phone and she had a Samsung and were unable to communicate with each other except for email. Royal needs to specify that fact. They recommended using Whatsapp, she did not have it and mine was inactive. We could not use the Royal App because she had to be thirteen in order to download it! The Internet was a total waste of money. Please be careful when ordering it. Shows were excellent and nothing at sea can compare!!!!!!!!!!!!!!!! I would do it again but approach the trip in a different way. Once again the staff was exceptional and are a HUGE factor in my four star review. Read Less
4 Helpful Votes
Sail Date: June 2019
I have been on a total of 5 cruises, this was my 2nd time on Royal Caribbean. This was by far the worst experience I have had. There are those experiences you look forward to once you finally make it on the ship. You hear people talk ... Read More
I have been on a total of 5 cruises, this was my 2nd time on Royal Caribbean. This was by far the worst experience I have had. There are those experiences you look forward to once you finally make it on the ship. You hear people talk about the giant party at the beginning as you sail away from the dock. You can't wait to see it for yourself, well my family and I where all ready for the sail away party but NOTHING no music or dancing on the top deck just tons of people confused. Apparently on this ship they try to crame 6500 people on deck 5 where you can't even move or see anything. Just imagine being in a small mall like setting, trying to watch a concert or show. With 6500 other people. No bigger them a basketball court. Having little kids with that many people is not safe. So we missed out on a lot of activities on that floor due to the safety of my children. And of you are interested in food at anywhere close to that time you are out of luck if you want to sit and eat as a family on your family cruise. The food was just ok nothing blew me out of the water. I have been on other cruise lines where the food was fantastic this was by far the worst food. Same thing over and over nothing different and the same all of the ship. You want the same burger you have 4 different places to get it but nothing different. The desserts were pathetic!! The pop machine where broken so you get flat 2 litters of Sprite to drink!! I mostly come on cruises for the food and energy you get from all the music and staff that make it fun. But I didn't get that energy till the last day on the ship. Kids things this was by far my most frustrating part of this cruise. If you say you are going to have face painting from 230-430 and someone gets there at 345 and they tell you sorry that your kid can't get it done because the line is too long is not ok!! This happened multiple times to use and not just on the face painting. It also happened on the moon light rockwall climbing which we got there an hour before it was supposed to close and was told no. If you tried to rock wall climb in the daytime your hands got burned so needless to say that was out. But once we walked back by the face painting booth to see all the kids with face paint and see different people at the end made me furious. They picked and chose who got to get the face painting done. Not a happy momma!! I also purchased the Deluxe Beverage package for my husband and I. I did this so I could order whatever I wanted and not worry about the bill at the end of the cruise. We that didn't work because I would get charged anyway even with my package. So I would have to take time out of my day to go down and sit in the line to talk to the guest service and explain what I ordered. One day while i was at guest service ( which i had to go to at least 5 times) I asked about the wrist bands you could purchase instead of your card. I was told they didn't have anymore which I thought was crazy because it was only the 1st full day of the cruise. He told me the inventory was gone. I am sorry were we not just docked so you could restock your inventory?!? Don't have something for certain guest and not all 6500 people. If I want to purchase something then I should be able to purchase it. And if I waited till maybe day 3 or 4 and they had sold out, I would have understood. But don't say you just don't have enough for everyone. That is crazy to me. Don't plan on using their app to message back and forth while on the ship. You spend more time fighting to keep it up on your phone and miss out on the messages you thought sent. The TV in your room was pointless!! Other cruise lines give you some type of free movies to watch and decent TV. Not on this ship! This ship you get to watch Duggie Hauser family matters and cricket! And the next day can watch the same episode again!! For a ship to not have a huge sporting event on somewhere in the ship is crazy!! On the same cruise line I have been talking about throughout this post they put the the world series games on over the pool so anyone who wanted to watch could and also had a pub in side that had it on aswell. Which means people with kids could still let the kids play while they watched the game. But you could watch Cricket anytime of the day. So as my mom was sick in bed the last 3 and half days she hated the TV! The kids splash pad was great except you had no room to move on the deck around it. The chairs with stools where on top of each other and if you had time to stand up and move you would trip on the one next to you. Another problem I had was this all inclusive?? What does that mean?? Because you had to pay 2.50 per bag of popcorn the side of a juice box! How is this all inclusive??? Other ships give you blankets as much popcorn as you want and a great movie!! The Icecream was so monitored you couldn't even make your own cone!! The kids always look forward to coming back from dinner and seeing what animal they made well we only received 3 out of 7 nights. My other cruise line we received 7 or 7 ! It is all about how your staffs energy reflex on to us as passengers! We really looked forward to this cruise because it was geared more towards kids then before. I will say of you have young kids this is not the ship for you!! Go on the Carnival you will have the time of your life and worth every penny. I do want to say that I had one great experience on this ship and that was our very last night our server Joseph and his right hand man made my girls laugh so hard and finally got to see what I was hoping for the whole cruise! They did magic tricks and even got to see the "pet" mouse!!! They truly made the last night special. I even had to head back early to make sure our luggage made it out by the door in time. He helped my husband carry all of our desserts from the hall back to our room!!! Thank you for making that one night special!! Needless to say I will most likely not go back on this ship while my kids are young. Thanks Read Less
6 Helpful Votes
Sail Date: June 2019
Best Family Vacation we could have asked for. 2 early 50s adults with 18 and 22 y/o. Had two rooms (not together - decided late in process to get the 18 and 22 a separate inside room - best decision ever.) We had room 9594 - with large ... Read More
Best Family Vacation we could have asked for. 2 early 50s adults with 18 and 22 y/o. Had two rooms (not together - decided late in process to get the 18 and 22 a separate inside room - best decision ever.) We had room 9594 - with large balcony. Food - we ate in MDR each night. Loved our waitstaff and was generally pleased with dinner options. The staff was very accommodating if our food wasn't exactly what we wanted. Breakfast and Lunch were mainly in the Windjammer or Solarium. LOVED Park Cafe in the morning - they had breakfast sandwiches/burritos - which broke the "buffet" style offerings. We had to change from My Time Dining to Second Session dining (b/c we made the room switch and ALL my reservations - dinner and shows were cancelled - DUMB way of doing it). But 2nd session worked great with our schedule. Stayed late at the pool or didn't have to rush when we were in port. Doors open at 7:45 and stay open until 8:15. Mini Bites was awesome if we wanted late snack to hold us until dinner. Room - Was awesome. We had balcony/ocean view. We had the larger balcony which gave us lots of room. Before dinner was heaven just sitting there watching the ocean go by. Our room steward was Ricardo - and he was a pleasure to work with. He even went out of his way for our kids room - b/c they were in the inside rooms and we couldn't find their steward. RC had them as one King bed and he called down and got it separated into 2 twin beds. Excursions - we hit a home run in both St. Thomas & St. Martin. CoCo Cay - we just went to beach, snorkeled on our own, visited the Oasis Pool, played in the Sand VB tournament, and ate at the Chill Island Grill. CHAIRS are everywhere. No need to worry about that. St. Thomas - we did the Champagne Snorkel Tour. TOP NOTCH! Staff was awesome, takes you to National Park on St. John - great snorkeling, ride back was super relaxing. A bit of traffic getting to and from so not much time to do anything else, but there are great little shops right at the dock, so easy to grab a few t-shirts before getting back on boat. St. Martin - we did the Rhino Rider tour. Again - excellent staff, FUN boats, they take you to a beach, let you snorkel for about 30 mins (snorkel are okay - nothing too exciting) and then you head back. Heading back they allow you to go rouge a little bit so was fun racing through the waters). After the excursion, the original bus driver had asked if anyone wanted to go to Maho Beach (were the planes fly over) and had a small bus ready to take us and another family over, leave us for a couple of hours and then came back to take us to the boat. We ate lunch and watched the planes. 2 hours there was too much time - but a fun experience. It is super crowded there. Ship - so much to do. We found the shows a little long and repetitive, but was glad we had made reservations. There were always seats for those that didn't make reservations, so don't stress on that part. The planned activities (i.e. - Pool VB, Belly Flop contest, Cannonball contest, etc. were a hoot and made our kids trip). The Bionic Bar was so fun...the drinks we made were hilarious and often tasted like cough syrup but is worth spending time there. Enjoyed Dazzles - was late to the talent show - but heard it was awesome. Casino seemed hopping. Didn't spend a lot of time there. And all the different little bars with music playing was very enjoyable. Really liked the Solarium when you wanted down time...soft jazz music played here (I read a complaint that there was no music here - but we had music every time I went in) Pools - pool for everyone. 2 middle pools were for everyone. 1 adult pool (16+ and life guards stick to that policy), 1 kiddie pool. And again - always found a chair. Sometimes not exactly where I wanted to be - but usually one would open and I could move. And lots of chairs in the shade too. (Never made any of the hot tubs - but SEVERAL on the pool deck) Drink Package - we did the Deluxe package with alcohol and felt like we got our money's worth. Always grabbed bottled waters on way to room. Great way to try new drinks, had wine at dinner, also includes milk shakes at Johnny Rockets...so a little of everything. Bartenders and Pool Runners were always around and never had to wait long. Check in/check out was a breeze. We did send our luggage down the night before and it was right where they said it would be. Customs looked like long line but went fast. What I would change: Bring back plastic straws (or at least give you that option) - and yes I understand the environmental aspect...but the paper straws fell apart before you could get a drink down. I bought a "special" cup that had lid and straw at CoCo Cay and poured my drinks in it all week. Highly advise. Photos - give more details on checking out your picture package. LAST NIGHT was disaster in this area. Pictures were supposed to all be picked by 11 PM. At 9 PM all the computers were going offline and people were getting frustrated. I think if they would let you look at them in your own room, this area would not get crazy. Make the store near Mini Bites - open at better times. If in port it was closed, and during sea day it was only open for 2 hours. Always crowded. And you might want to add a few more "phone" accessories. As one child needed ear phones and other charger - and no where to get either (that we found). All in all - GREAT vacation. Read Less
3 Helpful Votes
Sail Date: June 2019
We took our adult kids and grand kids (19 in total) and chose this ship because we had done Oasis in the past and the kids liked it. Also, we live in central Florida so it was easy to get everyone to the ship. The Harmony was nothing ... Read More
We took our adult kids and grand kids (19 in total) and chose this ship because we had done Oasis in the past and the kids liked it. Also, we live in central Florida so it was easy to get everyone to the ship. The Harmony was nothing short of spectacular. We parked at Park Port Canaveral lot and got to the ship fairly early (noon) so check-in was a breeze. We were hesitant to do the buffet on embarkation day so we went to the Solarium buffet instead. It was much quieter and the food was fine. Dining: We had early dining for the group (2 tables of 10) and the only disappointment was that they have moved the dining to 5:00. That is very early, particularly on a port day. But we couldn't do my-time dining for a group of 19. The ages ranged from 5-up and all enjoyed the food immensely. We had 2 different waiters and asst. waiters and all were some of the best we have had on our 42 cruises. Nobody had a 'bad' meal any evening. Even the free steaks were quite good. Our teenaged grand kids are huge eaters and the waiters seemed to love trying to fill them up. We usually ate breakfast and lunch in the restaurant also and the food and service were great. We did have lunch at Jaimie's Italian in Central Park one day and it was fabulous. I highly recommend it. Ports: The revamped Coco Cay is beautiful with much better seating and more food options. Some of our group paid for the water park and were disappointed with the very long lines and crowds. They said that they would not do it again in the future. St. Thomas and St. Martin were simply standard Caribbean islands. Certainly nothing special. The kids all did water-related shore excursions and were happy with them. Entertainment: Here is where we had some disappointments. Usually we love the ice skating and aqua shows. The shows on the Harmony were terrible. They made no sense and were not well-choreographed. Neither show did a good job of showing off the talents of the young performers. Everyone leaving the Fine Line Aqua Show was saying 'what the heck was that all about?'. Really bad. 'Grease' was fine (singing, acting all ok) but we were surprised at the amount of sexual innuendo since we had 9 kids under age 18 there. The one bright spot was the group Mo5aic. We had seen them on the Oasis and they were fantastic. Activities: There seemed to be the standard activities and nobody seemed bored. We had good weather so the kids spent a lot of time on the water slides. We like to dance, though, and found there was basically no chance for ballroom/swing type of dancing. We were on the ship on the 4th of July and they did a great celebration. The running track was great as usual as was the gym. All the staff seemed happy and seemed to enjoy this ship. Complaints (gotta have a couple): This ship has the HOTTEST elevators we have ever experienced. No air conditioning and very crowded. Everyone was talking about it. Miserable when you were stopping at every floor. Prices of drinks. It used to be that drink prices were about half of what you would pay in a restaurant. Now they are more than you would pay. We paid $42 for a bottle of wine that we purchase regularly for $12. Our kids were glad that they had carried on wine and just had a glass in their room before dinner. Also, a glass of fresh orange juice at breakfast was $8. REALLY, $8?? Read Less
2 Helpful Votes
Sail Date: June 2019
Sailing on the Harmony is like sailing on a mini-City. There’s always something to do and always something new to explore. Embarkation- well-organized. The parking lot is a little crazy, but once you’re out of your car it’s ... Read More
Sailing on the Harmony is like sailing on a mini-City. There’s always something to do and always something new to explore. Embarkation- well-organized. The parking lot is a little crazy, but once you’re out of your car it’s smooth sailing to the ship. Cabin- the cabin is a cabin. Go for the balcony room. There are inside balconies that overlook the central area of the ship, but the outside balconies offer much more privacy. Luggage fits nicely under the bed and out of the way. Closets and drawers offer more space than I expected. Our attendant was outstanding. Fitness- The fitness center is quite large. Many cardio machines and many weight machines. Free weight area could use an upgrade. The running track is extremely nice (although it has only one running and one walking lane). I ran 4-5 miles every day. My only complaint here is that there is no free sauna and steam room. No excuse for that. Outdoor activities- the Solarium is the quiet place to hide out! Designed for 16+ guests, it offers plentiful seating, a bistro, and several hot tubs. It would be nice if there were a pool here, but it’s a minor drawback. The main pool deck is pretty routine with salt and fresh water pools. The biggest problem here is that no ship with 6500 passengers is ever going to have enough pool space for sea days. It’s just super-crowded. Other activities include water slides (OK), zipline (pretty lame), rock climbing (definitely fun), flow rider (super fun), scuba lessons in the pool (we didn’t try that), and ice skating (my family enjoyed it but each session is only 20 minutes and the ice gets pretty rough). I’m sure I’m forgetting something, but you get the idea - LOTS of stuff to do. Entertainment- our sailing offered some of the best entertainment I’ve encountered on a cruise. You have to be early to get a good seat and be sure to reserve a seat online before the cruise. Tip for first time cruisers - if you go to nothing else, go to the Love and Marriage game show. It’s a must. WiFi- They advertise the fastest internet on the Seas. Fastest speed test I ran was 3.76 down/2.01 up. It was also a little spotty and downright awful at times. It’s the most overpriced choice on the ship, but they know people will still buy it. At least you can stream shows and the picture is decent. Main Dining Room- We ate in the American Icon for My Time Dining. They were totally disorganized the first few nights. The lines to get in looked like Wal-Mart lines for Black Friday. It got better as the week went on. We ate there 6 nights with 3 different wait staffs. Service was good only twice. The menu was pretty repetitive and I thought the food was rather bland. My family’s favorites were the spaghetti (offered 3 nights), chicken bread (offered most nights), and chicken parmigiana (offered only once). The biggest disappointments were the turkey and the ahi tuna. Desserts were very ordinary. On the bright side, breakfast in the American Icon was very very good. The offer a buffet as well as a la carte dining. I highly recommend the American Icon for breakfast - but check the hours. Windjammer- the main cafeteria gets pretty crowded, so seating can be a problem. Lots of variety in the food and, if you don’t like something, just get something else. Upgraded dining- with tons of free food available every moment of the day, we’ve never felt the need to pay in one of the specialty restaurants, but on this trip we had vouchers for one lunch and one dinner. For lunch we tried the Mexican restaurant on the Boardwalk. My wife thought the guacamole was the best she’d ever tasted. Otherwise, nothing special. For dinner, we visited Chop’s Grille. The steaks were very good and the sides were a little better than what is available in the main dining room. Desserts were very good - definitely better than the main dining room. It’s also much quieter. Overall, Chop’s Grille is a nice choice if you don’t mind spending a lot of extra money. My family won’t be. Best other choices- Solarium for breakfast. Park Cafe in Central Park, and Sorrento’s Pizza all day long. Those 3 are always good. Cleanliness- the crew do an amazing job. The ship is very well maintained. Route- the Eastern Caribbean isn’t a very good route. Our cruise had 3 stops and, while RCs waterpark at CocoCay is fun, none of the ports are the kind you’ll remember the rest of your life. While I would gladly sail on the Harmony again, I would never sail this route again. Excursions- CocoCay was fun. We spent the extra money for the water slide area and it was worth it. On St. Thomas we chose the BOSS undersea adventure. You get 30 minutes to snorkel and 30 minutes on your underwater jet ski-like rider. It was a fun day although there weren’t as many fish to see as I expected. We did the horseback ride on St. Maarten. It was maybe a 45 minute walk along the coast with a short plunge into the water. Maybe a little boring for most, but we liked it. Read Less
Sail Date: June 2019
Great trip! We were worried about sailing on a mega ship but we were pleasantly surprised. The only time we had issues with crowds were during evening dinner hours. The elevators were extremely busy during this time but we had to wait ... Read More
Great trip! We were worried about sailing on a mega ship but we were pleasantly surprised. The only time we had issues with crowds were during evening dinner hours. The elevators were extremely busy during this time but we had to wait due to one member of our party using a scooter. We enjoyed the food in Windjammer, American Icon dining room, Small Bites, and Johnny Rockets. There were plenty of activities for children on board. My 6 year old had lots of fun on the abyss, mini-golf course, rock climbing wall, and carousel. He was disappointed that he was not talk enough for the water slides. Cocay was a fun stop for the kids. The water park was great and we also had fun snorkeling. We took a private handicapped accessible island tour on St. Thomas and a snorkeling excursion on St. Martin. Harmony of the Seas is a great ship and we can't wait until we can cruise again. Read Less
11 Helpful Votes
Sail Date: June 2019
Hi, I have received so much help from posts on Cruise Critic, I thought I would pay it forward with my own review of our seven-day cruise last week on Harmony of the Seas. First, a little info about us. I was traveling with my DH, ... Read More
Hi, I have received so much help from posts on Cruise Critic, I thought I would pay it forward with my own review of our seven-day cruise last week on Harmony of the Seas. First, a little info about us. I was traveling with my DH, his three siblings and their families. There were 11 of us (six cabins) and we were all on Deck 9, forward. My DH and I have cruised many times on RC, but none of the other folks had ever been on a cruise. Since our nieces are in college and our nephews in high school, we didn’t experience Adventure Ocean or the teen programs. We all arrived in Cocoa Beach the afternoon before and stayed at the Holiday Inn-Cocoa Beach, next to the Publix. We hit a slight snafu when the hotel decided to arbitrarily change our hotel rate ($40-per-room increase). We had a copy of our confirmation with the rate displayed, but we were told that they could change the rate at check-in. The desk staff was not very friendly and we had to call corporate to get it resolved. Not a great way to start a vacation, but we vowed not to let it damper our trip. Because of the way we were treated and spoken to, I can’t recommend this hotel to anyone. The next morning, we took a private shuttle, booked via Larry’s Limos, and arrived at the terminal at 10 a.m. since I like to get to the ship early! In fact, we also used Larry’s Limos for our shuttle from MCO to the hotel the night before and I highly recommend them. Very fair rates, and they were very prompt and friendly! Security and check-in were a breeze and we were walking on the ship around 11 a.m. Of all the embarkation ports we have used, Port Canaveral was the easiest and quickest that I have experienced. They have really figured it out! We headed to the Windjammer for lunch and then spent the rest of the afternoon exploring the ship. Muster went very smoothly and we set sail promptly at 4:30 p.m. The rest of the review, I will break down in categories. CABINS We were all on Deck 9 forward, near the elevators. Two of us had balconies and had the divider removed. The other four were inside cabins directly across the hall. My sister-in-law had connecting cabins with her two sons. All of us commented that there was plenty of storage room. I was impressed with how the bathrooms were laid out. Plenty of storage and the shower seemed bigger than smaller ships we have sailed on. Because there was so much to do on the ship, we really didn’t spend much time there other than to sleep and dress. DINING We did not eat at any specialty restaurants, so I can’t comment on them. We had breakfast each morning in the Solarium Bistro and loved the quiet atmosphere versus the Windjammer. It’s the same food, but less people and a more relaxing area. We also had lunch either in the Solarium Bistro or Windjammer, based on what part of the ship we were at once we realized we were hungry! I realize food is very subjective, but we enjoyed the breakfast and lunch offerings at both locations. For dinner, we had early Traditional Dining in Silk. Our oldest niece has severe food allergies and the staff was wonderful in addressing her concerns and providing her meals each night without the worry of an allergic reaction. In fact, the waiters and entire staff provided top-notch service to all of us each night. The food was very good, and my only “criticism” is that I have noticed over the years that the offerings tend to repeat more than they used to. SHOWS We had reserved all the shows prior to sailing, so we had no problems seeing them. The Fine Line was fabulous! By far the best show at sea I have ever seen, especially considering we were on a moving ship as they were performing their high-flying acrobatics. The second aqua show later in the week was fun, if not a little “campy.” We also enjoyed Columbus and the ice show, 1887. Again, Columbus was a little “campy,” but it was funny and enjoyable. The comedians on board were also very good and provided a lot of entertainment. I did not see Grease, but those in our group who did attend really liked it. The only show none of us made it to was the Headliner Show. GENERAL ENTERTAINMENT We saw a few entertainers at Dazzles. Very good singers and the variety of music offered something for everyone. Some of us participated in karaoke and we only wished it was offered earlier than 11 p.m. so we could have participated more often. CASINO The casino was a pretty good size and we never really had trouble finding a seat at the blackjack table. Half of the casino allows smoking and the ventilation system worked pretty well in keeping the air pretty good. I wish they didn’t allow smoking at all, but it didn’t bother us too much. The wait staff was a little slow at times bringing drinks. OUTDOOR ACTIVITIES We were lucky to have fabulous weather the entire week, so the pools and whirlpools were always crowded. That being said, our group never had trouble finding lounge chairs by the pools and we never had to deal with “chair hogs.” The kids enjoyed the water slides as well. We also played mini-golf and table tennis. None of us dared to try the flow riders, but enjoyed watching those who did. A couple of us experienced the Abyss and zip-line and enjoyed those as well. COCO CAY Since my husband and I aren’t really “beach people,” we decided to stay on the ship and explore. The rest of our family spent the day there and really enjoyed swimming and hanging out at Chill Island. They all said they would love to go back again. They did not use the water park or other “paid” options. ST. THOMAS We did not book an excursion, but took a taxi into Charlotte Amalie and went shopping for jewelry and other souvenirs. All the taxis have specific rates posted based on where you want to go, so no one needs to negotiate or worry about being taken advantage of. After shopping, we took another taxi from downtown to Magens Bay. We took a wild ride over the mountains to see this beautiful beach. The roads are very narrow and the locals seem to have no fear when navigating them! We really enjoyed Magens Bay before heading back to the ship. Our taxi driver also stopped at a couple of lookout points for us to take pictures. All in all, we all enjoyed St. Thomas. ST. MAARTEN This was my first time back to St. Maarten since the hurricane and you can still see restoration projects in process. Our group took the ship’s excursion to Maho Beach. Many in our family are aerospace enthusiasts, so we really enjoyed spending the day watching the planes land. This really isn’t a swimming beach (there was noticeably less sand than our previous visit before the hurricane), but our nieces and nephews did take a dip in the water. The adjacent restaurant, Sunset Beach, offers a great outdoor space to sit and have lunch while watching the planes land. We all enjoyed having a Guavaberry Daiquiri with our meal. The food was excellent and plentiful as well. Typically, I am not a big fan of large groups on a tour. However, this time, it worked well since we were only going to one location and no one on the bus was interested in stopping for optional photo ops or stopping in downtown for shopping. PORT CANAVERAL I have cruised out of many different ports over the years and this was by far the best experience I have had with a port. From baggage handling to check-in to customs and ground transportation, it was such a smooth experience. I look forward to many more cruises out of Port Canaveral! GENERAL OBSERVATIONS We booked this specific cruise because we knew Harmony would offer something for everyone. Harmony is a beautiful ship and in great shape! It was so smooth, it didn't feel like you were on a ship. Before the cruise, I was concerned about potential crowding problems. These concerns were unfounded as the layout of the ship and “neighborhoods” really spread folks around. The only time I really noticed the crowds was when the shows let out and at lunch at the Windjammer. Almost everyone on the ship seemed to be having fun and we only observed a couple of people who weren’t in the best of moods. This was a fabulous vacation for our entire family and are thrilled that our “cruise newbies” really loved the cruising experience. Read Less
5 Helpful Votes
Sail Date: June 2019
Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm ... Read More
Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm and then also My Time Dining 8:30 since we had no idea of show times & did not want to miss since dinner service is alloted 2 HOURS every night. The room attendants and food staff that we saw or spoke were almost all exceptional. There is an 18% tip already paid, we paid an extra 10 to 15% on top and could charge to our room. RC constantly nickel and dimed during the entire pre cruise, items that stated would be included were not get everything email led to you if they tell you something. Voom almost NEVER worked, no way to communicate with rest of our group, RC should atleast put dry erase boards on doors so we could tell everyone where wewent and in four hours where we will be. Print out your entire daily planner, to prove what you paid for and time you scheduld since their app hardly worked. I had to fight to get 1-arcade $ back, since card did not work( had already worked with attendant night before), 2- $ back from cancelled port RC excursion, 3- proof of dinner reservation # reserved and time 4-i have limited mobility and diarrhea was noted on my reservation and RC could not confirm where the $1200 Chill Island Cabana i paid for was..of course 2nd in line on Day one excursion CS had my reserved cabana the farthest last one as far away from bathrooms as possible to walk in 4 inch sand THANKS RC for working with me . 4- got $ back on voom since down so many days. 5- got $ money off cabana since items that should have been included were not - combination locking lid, speaker, usb outlet all none Existant. 6- Got bottle of wine since CS sold me personal Flowrider for my Fam of 3 (my Ipad blocked some drop downs for some reason and i never could read the excursion notes) but not the personal whole hour one on one, was only personal with 12 other guests. 7- RC sponsored excursion start time changed weeks ago, noth Ng noted on my stuff, noone informed us i guess they dont know how to pick up phone or knock on door but willing to interupt my meal to ask me to change my dinner time to 9pm for the remainder of the cruise. Oh the biggy, the weather was crummy, the second largest ship in the world swayed all day and night the first 3 days - in bed, during day, durring dinner, on top deck on bottom deck while walking, everywhere. It was not killer, but i have vertigo so it affected me more than others, but everyone was talking about it. Cool to watch the water swaying out of the pools though. So when it rains no Flowrider, mini golf, rockclimbing or ofcourse pool..could use hot tub since under cover. Since voom did not work, dinner reservation for everyone went out the porthole, first three nights instead of 2 hrs, took an extra 30 to 45/min to seat, so turned into 3 HOURS for dinner. Which dominoed into evening events , that were cancelled. Bummer again. Ps RC luggage tags are competely different, confirm size and shape before buying the cutesie tags. We had an okay time, expectations were high, being let down could have been avoided. Check out Rcblog to get good tips. Read Less
11 Helpful Votes
Sail Date: June 2019
My son, daughter-in-law, two granddaughters, wife and I sailed on the Harmony of the Seas departing on June 9, 2019 returning on June 16, 2019. The itinerary was Perfect Day at Coco Cay, day at sea, St. Thomas, St. Maarten, and two ... Read More
My son, daughter-in-law, two granddaughters, wife and I sailed on the Harmony of the Seas departing on June 9, 2019 returning on June 16, 2019. The itinerary was Perfect Day at Coco Cay, day at sea, St. Thomas, St. Maarten, and two additional days at sea. Our staterooms were 7630 and 7632, adjoining Jr. Suites. Note that my wife and I are experienced cruisers with more than 20 cruises, most with Celebrity and Royal but with others as well. This cruise vacation is summarized below. We live in Orlando so getting to Port Canaveral is an easy drive. We left the house at 9:45 and arrived at the port about an hour later. I dropped off our bags passengers and parked in the onsite garage which was very convenient though a little pricey. Check-in was very quick as we used the Royal App and had all information on our cell phones. I purchased the digital photo package on-line prior to the cruise so we had numerous photos taken on boarding. The on-line price for the package was $249, onboard it was over $300 (although Royal had different promotions for it throughout the week). Our rooms were obviously not ready so we headed to Park Café for lunch and to make our home base until the rooms were opened up which occurred at 1:00 as advertised. While others were getting their lunch I headed up to Country Kitchen to make our dinner reservations for a party of 6. This was my first disappointment on the cruise. I asked for reservations at 6:00 each night but was informed the restaurant opens at 5:15 so I could have 5:15 or after 7:00. They told me that they only had two tables for 6 so that was my only option. After much haggling they gave me 5:45 for the first 3 nights but 5:15 for the remaining nights. I chose to chill and explain the situation to my son and daughter-in-law but they were not happy as 5:15 as it was way too early for them. 5:15 was too early for my wife and I as well for that matter. Getting two young children (5 & 23 months) and themselves ready by that time would significantly eat into their afternoons. In hindsight I should have bumped up my issue to a higher authority above the restaurant manager. This situation resulted in much stress each afternoon but we all coped the best we could. I am not sure why they couldn’t accommodate my request as the restaurant was half empty each night and they easily could have created a table for 6 as they did one night. After lunch we headed to staterooms and met our stateroom attendant. As always the rooms were very nice and spacious with lots of storage space. If within your budget I would highly recommend booking a Jr. Suite as it just makes the cruising experience a little more pleasant. We had the divider opened between our two rooms making it essentially a two room suite. The grandchildren enjoyed being able to come over at will. Our stateroom attendant was friendly and did a great job doing his job. I would say he exceeded my expectations for service. Day two was supposed to be our Perfect Day at Coco Cay. It turned out to be anything but perfect. I bought tickets to the Thrill Water Park for all (the 23 month old was free) paying a little over $300 on-line prior to the cruise. I did my research and both my son and I clearly understood the restrictions for the 5 year old and what she could ride. However once inside the park what we thought the 5 year old could ride she could not even though she was well over the lower height restriction. The problem, we did not put a life preserver on her, our bad. But the life guards did not advise or direct us to do so either. They simply said she could not ride. Also for the adults the wait times on the rides were anywhere from 1 to 2 hours. They also closed the rides for 2+ hours do to lightening in the area (10 mile radius) although it never rained on site. Bottom line is that in a best case you could get maybe 5 rides in. In our case after taking time out for lunch and letting the kids play in the areas outside the water park none of the adults rode any of the thrill rides. The next day I received a message asking me to review the Perfect Day at Coco Cay and I gave it a very negative review. Subsequently I was contacted by guest services to clarify my review and in that conversation I requested compensation for my dissatisfaction. At first they offered 25% refund, which they were refunding everyone because of the weather closing, but I was adamant that I received zero value for my money. After two additional conversations with guest services and the manager of shore excursions they refunded me my total amount. I am happy that Royal eventually took my complaint seriously and did what I believe is right but I am disappointed that it took so long to do so. Bottom line is make sure you are willing to wait on long lines and maybe get only a few rides in. Also if you have a young ones over 40 inches but not yet 48 inches put a life vest on them (note though I only saw a 48 inch height gauges no 40 inch gauges). Also RCL should figure out how to accommodate chaperones who do not ride on the attractions such as older grandparents, why charge someone who is not using the facility. Will I use the facility again, maybe, but at least I will go in with full knowledge that I am just giving Royal my money with little value in return. Other ports were essentially noneventful. Getting off and boarding at each was easy and quick. We didn’t take any tours and simply made them beach days. In St. Thomas we took a taxi to Emerald beach which worked well for us. In St. Maarten we took the water taxi to town and rented chairs and beach umbrellas. We also had a great lunch in town in a restaurant along the boardwalk. The water taxi worked out well so I would recommend it if it works into your plans. On previous cruises to St. Maarten we simply walked into town which is an easy walk. Our dining experience onboard was mixed. We only used Windjammer for breakfast and lunch a few times. I was very disappointed in the breakfast served there. In the past on Harmony you could get eggs benedict there but not on this cruise. Also in the past you could get omelets made to order, no more, only pre made omelets. Pancakes and waffles were also pre made and were cold and dried out. You could get fried eggs to order though. Lunch in Windjammer was a little better. Windjammer food quality and choices though are simply declining. We went to American Icon twice for breakfast and it was ok but not great. I ordered eggs benedict and the eggs were over cooked and the Hollandaise Sause was dried out on top. Second time I simply ordered eggs over medium and they came out as you would expect. They also had a very good French toast that I enjoyed. In short I would say everyone in our party enjoyed their breakfasts in American Icon. The best breakfasts we had on the ship however was at Johnny Rockets, killer omelets with nice country fried potatoes in a nice location on the ship. Also Johnny Rockets had plenty of seating and service was quick and friendly. We also used Mini Bites a few times for lunch and snacks and were pleased with the offerings there. We ate dinner the second night of the cruise in Wonderland as my wife and I enjoyed it on our last cruise on Harmony. No so much this time. We simply remember the dining experience being much better. The meal was ok but nothing to write home about. We used a specialty dining coupon we had from our TA and in retrospect we should have eaten at Park 150, we have never been disappointed there. All other dinners were in Coastal Kitchen. The reservation times aside the staff there was spectacular. They honored our every request including asking for several items from the MDR. They were great with the children. The food offerings there however were not as good as I remember it on past cruises. One of the reasons I book a Jr. Suite is to dine in Coastal Kitchen. In the past we found it better than any specialty restaurant on the ship, but not on this sailing. We found the menu selections ordinary, nothing special. The head chef came by each evening and one night I asked him if the menu was his or Miami’s, he said Miami. Too bad, I think in the past the chef may have been given more flexibility to use their creativity in creating dishes. The food was not bad, just not the exceptional dining experience I have become accustomed to. One big mistake serve what is on the menu, one night they said they had Pear Salad but when it was served it was apple salad with a different dressing. The server should have known that the Pear salad was not available. No killer nightly dessert either, just ho-hum. As with Windjammer dinner in Country Kitchen appears to be on the decline, at least on this ship. The nightly entertainment was enjoyable. We have been on Harmony in the last 18 months so the shows have not changed. Make sure you make reservations online well in advance on line, we did and it worked out great. Although we enjoyed the shows we look forward to RCL rolling out some new shows on Harmony. I found the musicians on this cruise to be outstanding, better than I have been accustomed too. The two comedians onboard Nery Saenz and Heath Harmison were fantastic, very funny guys. The Headliner Showtime act, Tribute Band, Private Stock, was ok but not a great show although many in the audience enjoyed them more than I. Another new item I did not appreciate was the large number of reserved seats for suites (Grand and above), Diamond Plus (not there yet, maybe never) and Pinnacle as well as seats for those that purchased The Key. It used to be that the first couple of rows were reserved for Suite guests, now 2/3 of the seats in the center section are reserved for the above, very disturbing. It simply means getting in line early at the front so you can run to get your seats when the doors open. This simply creates more stress and watch watching during dinner. Guess it is just another indication of the cruise line going back to the class system; regular paying customers are not as appreciated as they were in the recent past. Daytime activities onboard were very good and what have become accustomed to. Note however a change in the procedures on the Flow Rider. My son is a very experienced Flow Rider having sailed on Freedom, Independence and Harmony. He signed the waiver, got his wrist band and was in line for about 30 minutes for the standup Flow Rider when the attendant told him he needed to ride the knee board Flow Rider first and get a different colored wrist band. So this cost him about an hour of wasted time in total. He should have been advised of the change in procedure when he signed the waiver. He complained and they began making announcements to this requirement, it would have been nice if they were making announcements prior to his complaint. Apparently this is a new procedure implemented a few months back, not sure what its purpose it has. I do not like writing what is mostly a negative review, particularly since my past sailings on RCCL have been outstanding. So what is my take away, will I sail with Royal again, sail on Harmony again? Probably yes to both depending on value and the itinerary. As I live in Orlando I will likely sail on whichever Oasis class ship Royal is sailing from Port Canaveral, not sure it is worth the drive to Fort Lauderdale or Miami for me. But given the value of the cruise and itinerary driving south is always an option. Will probably only sail RCL though with grandchildren, for me Celebrity is still my go to cruise line and ships. But I will also be looking more closely at Princess as I have had good past experiences with them as well. Read Less
2 Helpful Votes
Sail Date: June 2019
We' cruised on the Allure out of Ft Lauderdale the past two years and wanted to try a new new ship. We traveled to CoCo Cay, St Thomas and St Marteen on the trip. OUr daughter and her best friend just graduated from college and the ... Read More
We' cruised on the Allure out of Ft Lauderdale the past two years and wanted to try a new new ship. We traveled to CoCo Cay, St Thomas and St Marteen on the trip. OUr daughter and her best friend just graduated from college and the trip was a gift to them. We took the Cortrans shuttle service from the Embassy Suites airport hotel in Orlando to the cruise port and from the cruise port to the airport at the end of the cruise. Relatively inexpensive, timely, friendly and comfortable. Embarking at Port Canaveral was a breeze. On the ship in 15 minutes from the time we stepped off the shuttle. The Harmony is big, beautiful, and busy. Longer lines than the Allure, but nothing severe. All the shows were fantastic, and the food was great. We tried the Abyss slide (very cool, only slightly terrifying at the beginning) and the water slides. Both were fun. We also did the Escape Room on the trip and found it very entertaining. We did "escape" with ten minutes to spare lol. We've done the zip line and rock climbing on previous cruises. The water view rooms we booked (3654, 3656) were fantastic! Quiet, convenient and perfectly situated. After the cruise the wife and I both agreed that we liked it better than our previous interior balcony view rooms on deck 12 on the Allure. Steps from the elevator and main dining room, but around a corner so there wasn't much foot traffic going by, and plenty of room to move inside, with lots of storage. St Thomas, St Johns and St Marteen have all come a long way from the hurricane damage of 2017. We love St. Marteen and toured the nation park on St. Johns. It was incredibly beautiful and we would love to go back. On St Marteen we toured Ft Luis in Marigot and took the See and Sea tour at Grand Case. Much cooler than I expected! Saw sting rays, sea turtles and a barracuda at the reef. The "kids" did the sting ray excursion at Coco Cay and the Sea Lion excursion at St. Thomas and can't stop talking about them. And speaking of, Coco Cay was wonderful. Lots of activities on the island, beautiful beaches and the water was amazing. We went kayaking and saw coral reefs and sting rays swimming by. Also spent some time swimming in the huge freshwater pool. We both liked it even more than Labadee. Dining room was excellent as always and it seemed that the staff on the entire ship have been given happy pills. The crew members on RCCL have always been great, but this was over the top. You always felt like a VIP every time you interacted with a crew member. All in all a great time! Read Less
4 Helpful Votes
Sail Date: May 2019
This cruise ship was amazing and the staff was really nice and informative. After watching YouTube videos I had expectations of the embarkation and disembarkation to be a madhouse and frustration. But to my surprise both the embarkation ... Read More
This cruise ship was amazing and the staff was really nice and informative. After watching YouTube videos I had expectations of the embarkation and disembarkation to be a madhouse and frustration. But to my surprise both the embarkation and disembarkation was really smooth. We got to the terminal around 11:00 and we was on the ship by 11:30. (we did online check in prior, which I highly recommend) As far as disembarkation we left around 9:00 we waited in line to get off of ship for like 20 mins. Our suitcases were easy to find as well. Overall for disembarkation it took us like 45 mins to actually get in the shuttle to go to the airport. The ship was sold out so we had close to 6,000 people and yet it didn’t feel crowded. We wasn’t bumping into each other. The ship was so nice and clean. My husband and I stayed in a ocean view balcony cabin and it was spacious. I wasn’t feeling our stewardess, I feel she could had been a little more attentive. We had prepurchased dinner for 2 specialty dining and let me tell you that we wasted our money. The food nor the wait staff was good. We went to 150 Central and Chops Grill and we were so disappointed. We had a reservation for hibachi for our anniversary but we cancelled and got a refund because we were afraid we would had the same bad experience that we had with the other two restaurants. But let me tell you... the main dining for dinner was really good. Also the windjammer for breakfast and lunch was on point. They had plenty to choose from and the food was delicious. We saw the shows and hands down the best one to me was Columbus. Grease was not good at all!!! It was too long ( 90 mins) and boring. If we weren’t sitting in the middle of the row we would had been left and found something more exciting. The karaoke had limited out of date songs. They really need to update this. But overall this was a nice experience and I most definitely will go again. Next year we are doing the Symphony of the Seas only because it’s a littler bigger than Harmony and I want to see what it has to offer. Read Less
4 Helpful Votes
Sail Date: May 2019
This was my 9th and LAST RC cruise. It started with the most disorganized safety breifing and got worse fron there. The VOLUME of music is intended to cause hearing loss. Not just the venues, the music playing around the ship. The ... Read More
This was my 9th and LAST RC cruise. It started with the most disorganized safety breifing and got worse fron there. The VOLUME of music is intended to cause hearing loss. Not just the venues, the music playing around the ship. The pool deck is so loud you cant hear someone speak directly in your ear. There are NO quiet places to smoke and only one quiet place without A/C to play games. Don't ask the crew where or when anything is- they do not know or care. We tried Trivia but the two spermalougers were snarky, condescending jerks. RC sold us a cabin with noise intrusion nightly (from an aqua show) without telling us. We gave RC four weeks to apologize, refund, or respond and we got nothing. The Columbus Musically has multiple burping lines. It's a cross between Pirates of the Pinzance, spring time for Hitler. To say it was terrible would be to give it too much credit. There were plenty of things to do for an upcharge- escape room, specality resturants, zip lining. The Kareoke bar is only open for two- three hours per day even though it is a kareoke specific bar called "on air". Generally open from 11pm u til 1:30 AM. Not all of us need liquid courage. Read Less
6 Helpful Votes
Sail Date: May 2019
We chose this cruise because it worked for our kid's spring break. We were concerned about it being crowded since it was a sold out cruise but I can say we never once felt like it was crowded. The design of the ship is supposed to ... Read More
We chose this cruise because it worked for our kid's spring break. We were concerned about it being crowded since it was a sold out cruise but I can say we never once felt like it was crowded. The design of the ship is supposed to prevent overcrowding and it worked. We had an owners suite, which provided so much room for two adults/two children. Our balcony included a dining table for 4, 3 lounge chairs, and plenty of space just to walk around. The perks for being in a suite are huge. The private restaurant, which hosted a nightly "happy hour" in the bar, offered complimentary wine, beer, and cocktails and a nice variety of appetizers. The common areas were in different themes, very beautiful. Central Park was full of trees and plants, almost forgot we were on a ship. My kids loved being able to get a slice a pizza anytime they wanted. Restaurant staff went out of their way to provide great service. The only time it ever felt a little off was in dining room, that may be due to how busy it was. The food was great, Windjammer was surprisingly good for a buffet. Something for everyone, great variety of ethnic food. There was so many choices for entertainment, our kids had a blast ice skating. We loved the rock climbing, Flow rider, mini golf. The spa...……….. Let me just say I wished we had skipped it. Beautifully designed but I had flashbacks of Timeshare seminars. My daughter and I booked a simple treatment (eyebrows) only to find ourselves in the middle of a cosmetic procedure presentation. We checked in, filled out the paperwork and were directed to sit in the café until our names were called. And there we sat, watching hard sell tactics for Botox and a variety of "work". After 45 minutes I had to remind staff we were still there. I was then reprimanded for sitting in the wrong spot and told I needed to relax and not be so grumpy. The procedure involved my daughter being insulted about her skin and me being reminded I should relax more. Oh, and would I buy their products. A spa should be a place of relaxation, not coming off as a used car lot full of sharks. Hard-sell tactics are such a turn off. That being said, the cruise was nice, ship beautiful, food really good, entertainment and activities great. Shore excursions are what you make of them. The spa is beautiful, but not a relaxing place. We would go on this same boat in a heartbeat! Read Less
10 Helpful Votes
Sail Date: May 2019
Royal Caribbean’s Harmony of the Seas relocated to Port Canaveral on May 6th and made its first seven day sailing on May 12th. My wife and I, along with several neighbors and friends, booked the cruise shortly after the relocation ... Read More
Royal Caribbean’s Harmony of the Seas relocated to Port Canaveral on May 6th and made its first seven day sailing on May 12th. My wife and I, along with several neighbors and friends, booked the cruise shortly after the relocation announcement. We all live less than one hour from Port Canaveral so the Harmony will be our home port RCCL ship. The Harmony will be sailing from terminal one, a relatively modern port designed for the Oasis class ships. So we had a new ship, a new port, a new terminal and the first seven day cruise. We booked a grand suite so we have the Harmony and a suite experience from its new home port. Nice! Embarkation: Efficient and fast. The process starts with a check of paperwork followed by a security check. Check-in begins before 11:00 am but boarding doesn’t begin until about 11:00 am. A lot of people check in early and wait in a large holding area. There is a separate, adjacent holding area with comfortable chairs and couches for suite, diamond plus, and pinnacle members. It is not real large. Check-in is done using iPads, so having checked in on line and holding a sea pass and passport are necessary. Photos may be taken with their iPads if necessary. Boarding is done orderly with the priority area boarding first followed by each RCCL cruisers’ status, so loyalty does have rewards. We have our own wheelchair so we were met by a “pusher” at the terminal entry who guided us through the process and on to the ship. We did call ahead to ask for assistance and it was provided willingly. Dozens of passengers were in the same situation, some with their own wheelchairs and some just needing one of the RCCL’s chairs to get up the ramp onboard. Ship: The Harmony is an Oasis class ship with more up-to-date features that one would expect with newer ships. The iPad check-in system is the first of the new features. The card key system that uses a touch process (touch the cabin door) rather than a slide or insert system for use around the ship. The casino slot machines, for instance, use the touch process so no more concerns about leaving your room key in a slot machine. There are digital and interactive displays in many places around the ship. There are new water slides and even a dry slide, a huge multi-story slide called the “Abyss”. Apparently, the RCCL app is useful on board the ship for getting a variety of information. We left our iPhone in the cabin and got along just fine. It is newer, nicer and more modern than its sister the Oasis and the Allure, as would be expected. Restaurants, Food and Service: All the restaurants we sampled had excellent food and service. Our primary breakfast and dinner restaurant was the Coastal Kitchen on deck 17 that is reserved for suite guests and pinnacle cruising status members. The Assistant Maitre D’, Ace, leads an excellent staff who are seasoned veterans. Ace described the process for becoming a staff member and the results have produced some of the best servers. They all have different personalities but work very well together. Ace rotates the waiters among tables so it is easy to meet most of them in a week. The food was very tasty and nicely presented. Chef Henry led the kitchen staff and was out sampling feedback from guests. I try fish at many meals. The branzino was the best. The lobster, cod and shrimp were also nice. We ate in the Windjammer for a few lunches. The food was very good and a nice variety was presented. Some people miss the pasta bar and desserts, complete with ice cream located toward the back of the ship (aft). We also had lunched in the Sabor and Izumi restaurants. Both are recommended. Casino: The Harmony of the Seas has a large, brightly lit and active casino on deck four. It contains a wide selection of modern slot machines and table games. There is seldom a time when there are no places or machines to play. We had no problems. The casino uses the “tap the card key” process for logging on to each machine when played. The computer awards points for play that can be redeemed for cash and used for awards of small discounts on future cruises, although the restrictions are pretty stiff. Onboard credit can be redeemed at the machines and cash can be charged to the cabin. No more standing in line and having the cashier handle the transactions. There are also machines for cashing in chits, much like on land casinos. Interestingly, the casino is open a lot more than in the past. It was closed only for the port of St. Thomas on this trip. We enjoyed playing every day that the casino was open. Our favorite time is in the mornings while the place is quiet. The downside of the casino is that smoking is allowed in one area. Smokers, many who do not play, just use it as a smoking lounge. A real negative and no one but the smokers’ benefit. Suite Experience: We have enjoyed the experiences and the benefits of ship suites for a while. They may be of interest to some readers. First, the cabins and the benefits do cost more, sometimes a lot more. It might be worth a try once, but be careful as it is easy to get hooked. Hint: Suite cabins sell out very early in the booking process so procrastination can cost you your favorite location. We book at least six months in advance and normally a year. We tried four months recently and the selection was limited. The experience starts at embarkation. The terminal has a special, comfortable lounge for waiting embarkation. Suites are the first to board so you can beat the race to the restaurants. The Coastal Kitchen and the adjacent suite lounge are open so it is an opportunity to relax then have a nice lunch at noon, when the restaurant opens. Snacks and beverages are also available in the lounge area. The cabin is the next benefit to experience. The grand suite is 371 square feet with a 105 square foot balcony. It has a bedroom, TV room, two TVs, large bath with combined tub and shower, an entryway with a bar, lots of storage space, a safe, coffee maker and large balcony. Treats are delivered a couple of times during the cruise. The concierges, Elaine and Checker, are located in the suite lounge area and are helpful in making reservations and arrangements as well as answering questions. The Coastal Kitchen is open for every meal. Breakfast and lunch require no reservations but dinner does. Sometimes there is a waiting list for dinner. The food and service, as mentioned above are superior. Assistant Maitre D’, Ace, and Chef Henry do an excellent job managing the operation. There is also an outdoor suite pool and lounge area. We did not partake in that benefit. Reserved seating is available for suite guests in the ice, aqua and main theaters. A special area is saved until about ten minutes before showtime. The seat locations are nice. Disembarkation is the final benefit. The concierges lead guests off the ship at three times, the first meeting at 7:15 am and leaving at 7:30 am. The suite guests are provided priority at each point in the disembarkation process. This is a very nice benefit. Because we have a wheelchair the concierge also made special arrangements for a “pusher” to get us into the terminal. Conclusion: The Harmony of the Seas and our suite experience on the ship’s first seven-day cruise out of Port Canaveral was all we expected it to be. The entire staff that we encountered were excellent. The venues were all in top shape, many have to be seen to be believed. We highly recommend the suite experience for at least a once in a lifetime experience. We are booked for our next Harmony experience from Port Canaveral. Read Less
5 Helpful Votes
Sail Date: May 2019
Having been a fan of royal and it’s sister ships - this was a huge disappointment. I chose this ship that was suppose to have a dreamworks program catered to little kids. After paying in full I was told the program was canceled and ... Read More
Having been a fan of royal and it’s sister ships - this was a huge disappointment. I chose this ship that was suppose to have a dreamworks program catered to little kids. After paying in full I was told the program was canceled and nothing would be replaced. I paid 500 dollars for an almost 2 year old to sit a one mini splash pool. The best part is kids wake up early and the pool doesn’t open to 10. The last day the filter was broke and we couldn’t even go in for hours. LocAted right next to a larger splash park that she couldn’t go in with a diaper or any other pool on the ship. I was told there would be multiple options of things to do with a young child - ok great if I want to put my baby in an indoor playroom on vacation NO THANKS. Do a Disney Cruise is all I can say. The food was about good as a cafeteria in a hospital and lines for places to pay were a mile long for also mediocre food. 150 central dinner upgrade was the only positive thing I can say about this cruise. Service awful, out of everything form drinks to hot dogs, they never had anything. I haven’t taken a royal cruise in many years and will never again. Celebrity has always lived up to its expectations but with a child I was told Royal was the ship- NO go If you dont want to be nickel and dimed for every penny you spend skip this cruise line. I am a person happy to spend money on a trip especially for my baby girl. I have cruised on most lines and vacationed from beaches to the best resorts. Thank goodness we are going to Disney world after this or id be so upset right now. Lesson learned I will spend my money elsewhere where by daughter can actually have things to do like the characters and parades that i paid for but we’re canceled. Let me say I never write reviews but this really upset me. Hope those who read it deeply consider before booking Read Less
2 Helpful Votes
Sail Date: May 2019
we chose this cruise for a quick relaxing get away( 8 couples) Before we even got on board it was turning into a mess, we booked this a year in advance used cruise planner and I called to link us all for dinner at 645 for the 3 nights ... Read More
we chose this cruise for a quick relaxing get away( 8 couples) Before we even got on board it was turning into a mess, we booked this a year in advance used cruise planner and I called to link us all for dinner at 645 for the 3 nights when the shows came on line I called to book 3 shows as cruise got closer all our plans disappeared. I was on the Royal app and looked in calender first my dinner for first night had just me and husband at 5 pm just 2 of us and no dinner for rest of cruise I called again asked what was going on , After they looked into it I was Told Janet called and changed it "Janet" who is Janet no one in our party by that name ,so now we had to have dinner between 5-530 pm every night because it was booked I called got nowhere there was nothing they could do ,Ok we left it , 2 days later I get email the show picked for second night was cancelled and we was put in for 3rd night so i called and asked what happen to the show we booked for 3rd night :oh we cancelled it" so I asked did you move it to second night ,oh no it s booked, So now all 8 of us got THE KEY which was useless as anything just a waste of money,and the WOW bracalet ,the didn't take the WOW any where unless you took off dining room would not take it so if you didn't take your card you was not getting a drink, We had reservations for the Comedy show on first night get to show 15 minutes before, all these people from dining room just going in ,here me with this so called KEY with proroity seating was a joke I got NO SEAT AT ALL no one was there checking to see if everyone going in had reservation, Next day went to Customer service desk what a waste of time , I asked her what did i spend money on if the key with VIP seating is a joke and the WOW is not taking any where ,all she could say to me was whats can do for you , Did you read the paper you have to go to show 30 minutes before I sad no it don't say that, Then every time my husband ordered a drink they would put on my name I didn't have the drink package had to stand in line again I think in 3 days i spent more time at the service desk,, The boat itself was huge and very crowded on Nassua day we was there all day and night we left boat for about 3 hours only so much you can do it port that there wasn't much to do there at all went back to boat for lunch tried to use Johnny rockets oh no its closed all shops closed only place to eat was windjammer ,photo shop closed you think it would be open for so people cant get stuff done with out all the crowds no so you just hang in your room or on deck 5 and sit and watch people go by I felt like i was at the mall waiting for it to open,, They put your little newspaper thingy in your room telling you things happening on boat one was 20.00 off for photo package we go and ask was told Oh there is no promotions today I took the paper out showed him and in black and white it there but he said NO that was first night I said look at day its day 2 he would not take it guess where I was next ?? back in service desk, I had called Royal several times and wrote email before we even got on board email where answered by ROBO MAIL some one will get back to you in 48-72 hours ,NEVER HAPPENED never got phone call from Supervisor like i was told even once on board nothing was resolved ,, was never offered a credit a dinner a drink NOTHING for them making this the worse cruise We have a cruise already booked on the Symphony in november we was all debating to cancel it or not ,, we know we are staying away for making reservations for dinner and NOT GOING NEAR THE KEY NOTHING SPECIAL ABOUT IT waste of money Our special Key times for zip ling was for monday between 2-3 pm . we were not on the boat monday i asked them this and they had no answer Read Less
4 Helpful Votes
Sail Date: May 2019
My husband and I cruised on the Harmony of the Seas for our Anniversary. We were interested to cruise on a big boat without the price tag of a seven day cruise. Harmony gave two, three day cruises in early May before it started regular ... Read More
My husband and I cruised on the Harmony of the Seas for our Anniversary. We were interested to cruise on a big boat without the price tag of a seven day cruise. Harmony gave two, three day cruises in early May before it started regular seven day cruises from Port Canaveral. We were excited to take advantage of the opportunity. Harmony is a very, very beautiful boat. She is new, updated, sleek and technologically advanced. The decks are so huge. I can see where it would be easy to become lost. But, after a few days, its easy to catch on. The boat is divided by colors: blue, green, yellow, and orange. But, if the halls and stairs were labeled, I missed it. We had a great cruise and would sail on Harmony again. But, cruisers must be prepared for a TON of people. There are people and lines everywhere for the first day. Then, it starts to even out. Thus, embarkation was very, very crowded. But, we made it through security and onto the boat in just about 25 minutes. We chose to park off site at the Raddison in Port Canaveral and it was efficient and easy. Food: We totally avoided the Windjammer on the first day and made a beeline to the Solarium buffet, which was delicious and had plenty of options (the Solarium didn’t open until Noon on embarkation day). The Solarium never seemed crowded and there were always plenty of shade and chairs. We also had a bite at Park Café and Sorrentos; both were very good. Park Café offered an awesome bagel bar in the mornings and it was actually really, really good. We ate one hot dog at the hot dog stand on the Boardwalk, and tried to get several more hot dogs… but the hours were squirrely and even when the hot dog stand appeared open, staff would not serve… very strange and kind of frustrating. We ate dinners in the Main Dining Room, which provided great service and great food. One night, we were out of the Main Dining Room, within about 65 minutes, which was awesome! We also requested a table for two during breakfast in the Main Dining Room. After a little humming and hawing, we were accommodated, which was really nice! I was SO disappointed the Main Dining Room was not open for lunch when we were in port at Nassau. I was really looking forward to avoiding Windjammer and having a relaxing lunch… but no luck. On the day we were in port, there were only two (free) food options available…. Windjammer and Park Café. Since we had yet to be at Windjammer, we decided to bite the bullet and try it. It was crowded, but the food was very good. They even had a ice cream bar in the back, with staff scooping different flavors. That was very unexpected and very nice! So, I should not slam the Windjammer too much. But, the best dining experience we had was at Jamie Olivers. I highly recommend up charging to Jamie’s. We went for lunch and it was the highlight of our cruise. The service from Daniel was suburb and the food was absolutely amazing! We let it slip it was our Anniversary, and they treated us so very well. Casino: We had fun playing in the casino. The craps minimum was $10 and we found low-limits for Blackjack in the cruise compass for $6. The dealers were fun and the crowd was great too. Shows: When checking in online, I noticed there were options to reserve seats for the shows. So, I was confused when there were TONS of people in long lines to get show reservations. Then, when we went to the shows, there was no one “checking” to make sure we had reservations. I inquired about this, as I was confused. If you arrive at the shows 10 minutes prior to start time, the show becomes general seating and anyone is welcome. We never had a problem getting a seat and we arrived just moments before the show started. I didn’t care for the water show, but my husband loved it. My husband walked out of Grease, and said it was boring with no sets and inconsistent dancing. But, we both agreed Columbus was THE BEST SHOW we’ve ever seen on a cruise boat. Columbus was totally entertaining, funny, and we didn’t want it to end. The Ice Show was good too. There were men dressed as women in the opening scene, which was very painful to watch (it seemed to be purposeful and part of the show). But, after that, the ice show got a lot better. Water Slides/Abyss Slide: The Ultimate Abyss is one awesome slide! You start on Deck 15, aft and slide down to the Boardwalk. The slide is not scary. It has fun lights, wind, and sounds during the slide. The best part is even before sliding… the view at the top of the slide are amazing. You are allowed to have a cell phone (they show you how to tuck it away) and you can tuck away sun glasses too. If you have bare shoulders, bring a sweater or shirt to wear, as they won’t allow uncovered shoulders. Don’t bring your coke glass, as you’ll have to leave it and then retrieve it later. This looked like a giant pain for guests. On the flip side, the water slides on Deck 15, forward were very, very disappointing. The Perfect Storm was a disaster from the beginning. The lifeguard at the bottom of the slide made us remove everything…. Jewelry, sunglasses, waterSOCKs, and even my WATERPROOF watch. This was a complete turn off, as we had to take valuables back to the room and leave flip flops and watersocks by our chairs. Then, we had to trudge through the boat, barefoot, which was gross to me. The lines were long and they are overly cautious with when guests can slide. Once on the slide, it was so slow, dark, boring, and especially slow, I was glad when it finally ended. Honestly, my hair didn’t even get wet. Did I mention how SLOW the ride was? So, this made us even more frustrated… why have us remove all our jewelry, go barefoot, with THAT SLOW of a ride?? It was a complete turn off. Save your time and go on the Ultimate Abyss or do anything that’s fun. It would have been helpful to know there are more “rules,” besides the ones posted on the signs. I hope by reading this review I’ve saved you some time. Diamond Lounge: The Diamond Lounge was wonderful with great service. The food was good and the drinks were plentiful. Since there were so many Diamonds on the cruise, they opened up a second option for lounging, which I thought was a really nice touch. Thank you! Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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