3 Helpful Votes
Sail Date: July 2019
We booked this cruise (for my mother and me) about three weeks prior to embarkation, leaving few cabin options. We ended up in an ocean view balcony cabin, which would not have been my first choice (I usually book a Junior Suite), but it ... Read More
We booked this cruise (for my mother and me) about three weeks prior to embarkation, leaving few cabin options. We ended up in an ocean view balcony cabin, which would not have been my first choice (I usually book a Junior Suite), but it was fine -- more on that later. Embarkation was surprisingly smooth. I use a wheelchair, which always complicates matters. But we went through security quickly, then, having checked in online, the rest of the process was quick. I made my way to the area where the scooters were, and was given the option of leaving my wheelchair at the port and just taking the scooter onto the ship. This made a lot of sense (space being at a premium on board), and my mother and I boarded within a few minutes. No one took our photograph at embarkation, setting up a pattern on voyage. We boarded hand luggage in tow, and headed for the Windjammer, where we proceeded to have lunch. As per usual on embarkation day, the Windjammer was packed. As per usual for the Windjammer, lunch was uninspired. Service was good. After lunch, we made our way to our cabin (7592), and proceeded to unpack. Now, let me explain something. I packed a (European) carry-on sized Samsonite and a personal item. My mother went old-school cruise, packing what she calls a "medium" suitcase (bigger than my large suitcase) and her carry-on suitcase (larger than my carry-on). Somehow, she still complains about my packing style, because I, "Carry too much." Anyhow . . . I placed my packing cubes into a drawer in the cabin, and my formal night dresses (knit) I placed into one of the closets. I was unpacked, basically. My mother's unpacking was much more complicated, and her suitcase took up quite a bit of room in the cabin, especially given how much room the scooter took up. There was no room under the bed. Sigh. The balcony had bits of food that had not been cleaned up from a prior occupant still lying about. As to dining: We went to Chops, Izumi, and 150 Central Park (we had the 3 night specialty dining package). Chops was very good, as usual. The food was very good, as was the service. It is a solid choice (if you are a steak lover). At Izumi, we went to the sushi side. The food is excellent (obviously, you have to like sushi). However, service is on the slow side. The emphasis here seems to be on the hibachi side, and the sushi restaurant gets shortchanged. This is a real shame. They simply don't have the staff for the number of guests coming in. We had to wait to make a reservation. We had to wait (a remarkably long time) to be seated. The wait time for our food was unacceptably long (we ended up missing a reservation for a show that night). In contrast, 150 Central Park was a delight. Excellent food. Excellent service. The highlight of our cruise. I am still salivating over the pumpkin bisque. The MDR (American Icon for us) was kind of a mess this time (this was our second time on HOTS, FWIW). Very long lines in spite of reservations for dining, every single night. Disorganized waitstaff that often seemed to take exceedingly long to fulfill simple orders for things like soda and sparkling water. We missed reservations to another show due to slow service in the MDR. The Windjammer was terrible. I just will never understand. So much food there, and so much of it cold when it is supposed to be hot, completely unappetizing, and just . . . blech! One day, in despair, I asked for a cheeseburger. One of the gentlemen behind the counter rather dismissively told me there were the burgers, then pointed to the squares of cheese product. Fine. I made myself a cheeseburger. Arrived at my table, and found. that the burger, which had been sitting under heating lamps, was somehow cold and greasy. I set it aside after one bite. End of meal. We were disappointed to find that little things had changed, too: If you were dining in a specialty restaurant, there were no photographers to take your picture. The Shrek and Madagascar characters who had roamed the ship are no longer around. Bingo (one of my mother's favorite activities) was sometimes in the afternoon (yay!) sometimes late at night (making it unlikely that my mother, a senior citizen and avid bingo enthusiast, would partake). Our cabin attendant was terrific -- he went above and beyond, every day. Both my mother and I had our hair done at the spa by different people, and both of us had good experiences. Overall, we enjoyed ourselves and had fun. However, it sometimes felt like the ship was understaffed. Read Less
Sail Date: June 2019
Great trip! We were worried about sailing on a mega ship but we were pleasantly surprised. The only time we had issues with crowds were during evening dinner hours. The elevators were extremely busy during this time but we had to wait ... Read More
Great trip! We were worried about sailing on a mega ship but we were pleasantly surprised. The only time we had issues with crowds were during evening dinner hours. The elevators were extremely busy during this time but we had to wait due to one member of our party using a scooter. We enjoyed the food in Windjammer, American Icon dining room, Small Bites, and Johnny Rockets. There were plenty of activities for children on board. My 6 year old had lots of fun on the abyss, mini-golf course, rock climbing wall, and carousel. He was disappointed that he was not talk enough for the water slides. Cocay was a fun stop for the kids. The water park was great and we also had fun snorkeling. We took a private handicapped accessible island tour on St. Thomas and a snorkeling excursion on St. Martin. Harmony of the Seas is a great ship and we can't wait until we can cruise again. Read Less
5 Helpful Votes
Sail Date: June 2019
Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm ... Read More
Cruised with 27 others. Had family, friends and Niece and Nephew 17&18. HOTS june 2019. We all felt the free food was excellent except for Solarium poor service & food. I reserved two times for free dinner every night, Solarium 6pm and then also My Time Dining 8:30 since we had no idea of show times & did not want to miss since dinner service is alloted 2 HOURS every night. The room attendants and food staff that we saw or spoke were almost all exceptional. There is an 18% tip already paid, we paid an extra 10 to 15% on top and could charge to our room. RC constantly nickel and dimed during the entire pre cruise, items that stated would be included were not get everything email led to you if they tell you something. Voom almost NEVER worked, no way to communicate with rest of our group, RC should atleast put dry erase boards on doors so we could tell everyone where wewent and in four hours where we will be. Print out your entire daily planner, to prove what you paid for and time you scheduld since their app hardly worked. I had to fight to get 1-arcade $ back, since card did not work( had already worked with attendant night before), 2- $ back from cancelled port RC excursion, 3- proof of dinner reservation # reserved and time 4-i have limited mobility and diarrhea was noted on my reservation and RC could not confirm where the $1200 Chill Island Cabana i paid for was..of course 2nd in line on Day one excursion CS had my reserved cabana the farthest last one as far away from bathrooms as possible to walk in 4 inch sand THANKS RC for working with me . 4- got $ back on voom since down so many days. 5- got $ money off cabana since items that should have been included were not - combination locking lid, speaker, usb outlet all none Existant. 6- Got bottle of wine since CS sold me personal Flowrider for my Fam of 3 (my Ipad blocked some drop downs for some reason and i never could read the excursion notes) but not the personal whole hour one on one, was only personal with 12 other guests. 7- RC sponsored excursion start time changed weeks ago, noth Ng noted on my stuff, noone informed us i guess they dont know how to pick up phone or knock on door but willing to interupt my meal to ask me to change my dinner time to 9pm for the remainder of the cruise. Oh the biggy, the weather was crummy, the second largest ship in the world swayed all day and night the first 3 days - in bed, during day, durring dinner, on top deck on bottom deck while walking, everywhere. It was not killer, but i have vertigo so it affected me more than others, but everyone was talking about it. Cool to watch the water swaying out of the pools though. So when it rains no Flowrider, mini golf, rockclimbing or ofcourse pool..could use hot tub since under cover. Since voom did not work, dinner reservation for everyone went out the porthole, first three nights instead of 2 hrs, took an extra 30 to 45/min to seat, so turned into 3 HOURS for dinner. Which dominoed into evening events , that were cancelled. Bummer again. Ps RC luggage tags are competely different, confirm size and shape before buying the cutesie tags. We had an okay time, expectations were high, being let down could have been avoided. Check out Rcblog to get good tips. Read Less
6 Helpful Votes
Sail Date: December 2018
I am a diamond member and have always given RC great reviews until now. The dining room and stateroom staff and services was great. I had no issue with the guest services staff. My complaints are as following: 1) Harmony had an ... Read More
I am a diamond member and have always given RC great reviews until now. The dining room and stateroom staff and services was great. I had no issue with the guest services staff. My complaints are as following: 1) Harmony had an excursion which allowed us to volunteer in the community, but a conflict arose when we got to the volunteer stations preventing us from volunteering. I feel that we should have received all of our money back for that excursion. I do believe Royal Caribbean should continue to offer the volunteer excursion opportunity. It is a great way to get the children involved in community service outside the US. However, Royal Caribbean needs to coordinate better with the charities so that conflicts won't arise. 2) The lack of diversity was glaring with the entertainment and shows. There was not one obvious person of African descent. It seemed that everyone was white in each headline, comedy, aqua show, musical, etc. The made of Harmony musical, Columbus, even featured a goddess of the Caribbean with a 3 foot dread wig who was a white person too. That musical also featured a ship flag that contained the symbol of the KKK and white supremist. The broadway show Grease also did not feature a visible person of darker African descent. There may have been an Asian/Hispanic lady who played a role as the latin dancer; but there did not appear to be any other person of color or African descent. Of course, there were plenty of dark people of color as stateroom attendants and wait staff. Royal Caribbean should be doing a better job of hiring people of diverse skin colors for the characters. 3) The dinner quality in the dining room was subpar, equivalent to a 3 star restaurant. It should be at least a 4 or 5. 4) The ship needs comfortable reclining chairs for the accessible rooms for the disabled. My mom couldn't sleep the entire trip because she only had a bed. She took a few cat naps when she could. She cannot sleep in normal beds due to a disability. Reclining chairs and adjustable beds are better to accommodate many disabilities. Read Less
4 Helpful Votes
Sail Date: August 2018
We chose Harmony of the Seas because of the amenities and size of the ship. I didn’t even feel the ship rocking once. They have good stabilizers on the ship. My husband gets very seasick on cruises but he didn’t need to take his ... Read More
We chose Harmony of the Seas because of the amenities and size of the ship. I didn’t even feel the ship rocking once. They have good stabilizers on the ship. My husband gets very seasick on cruises but he didn’t need to take his medicine once. There was so much to do on this ship. We enjoyed our nightly entertainment including the Columbus musical and the Grease musical. We missed the ice skating show but I heard it was fantastic. The water show was amazing. We did the escape the rubicon experience which was really fun and brought us closer with other people on the cruise ship. We beat it with two minutes to spare. There was so much to do but we probably did about 1/3 of the activities that were offered. I can’t wait to return to the Harmony to continue to explore what she has to offer. Read Less
1 Helpful Vote
Sail Date: July 2018
We sailed for my parents' 50th wedding anniversary. There were 4 of us (parents, me and DD--age 7) in a 1 bedroom Aqua Theater Suite on deck 14. My father has limited mobility so he traveled using his electric scooter. It was our ... Read More
We sailed for my parents' 50th wedding anniversary. There were 4 of us (parents, me and DD--age 7) in a 1 bedroom Aqua Theater Suite on deck 14. My father has limited mobility so he traveled using his electric scooter. It was our first suite experience with Royal Caribbean and we were very impressed. Embarkation was smooth and we were on the ship quickly. The ship was outstanding! There was so much to do and the ship was in excellent condition. We'd sailed on Allure of the Seas previously and were very happy with the additions on Harmony. The 1 bedroom Aqua Theater Suite was excellent. The living room was spacious and the sofa bed was very comfortable. The bathroom was very nice with 2 sinks, a shower and a tub. The walk in closet was huge. The balcony was not as big as lower decks, but was still huge. It had a great ocean view and a nice view of the Aqua Theater. There was a dining table with chairs and 2 lounge chairs. The only downside was the long walk to the cabin, but it really wasn't too bad of a walk. We ate most meals in Coast Kitchen. The service and the food at Coastal Kitchen were outstanding! It was a nice atmosphere and the food was fresh and well prepared. We had a couple of breakfasts & lunch at Windjammer. It was nicer than Allure and I never felt crowded/overwhelmed like I did on Allure. The Suite Lounge was a nice treat in the mornings and evenings (happy hour). The entertainment was excellent. We especially liked "Columbus." The water slide lines could get long, but we were able to get a lot of water slide time in first thing in the morning. A lot of the activities, like zipline, flow rider, The Ultimate Abyss, etc. surprisingly never had very long waits. St. Maarten is still struggling with recovery from Irma. I know they need the tourist dollars to recover which is what made me feel so torn about the visit. We did a shore excursion through a separate vendor. Adjustments were made to the itinerary because of the healing that is still going on (that's how they refer to the recovery there). Marigot is definitely in much worse shape than Philipsburg. In general, there is still major destruction all over. I feel for the people as they still have a very long road ahead. San Juan was in better shape than I expected. I know it's not as good outside the cities, but Old San Juan was great. Labadee was a fun beach day! We did the water slide and roller coaster. The coaster was a cool experience, but we wouldn't do it again. The locals in all the ports were so nice and really appreciated the tourism! DD loved Adventure Ocean! They had a lot of kids, but did a great job with them! The scooter allowed my father to see and do a lot more than he could ever have done without it, but it did provide some challenges. There were some large bumps on the gangway that made it difficult to navigate. Also, getting an elevator with enough space for the scooter could be challenging. Overall the service was outstanding! We only had one negative crew member interaction the entire week which is amazing considering the number of crew members. The only other negative thing was the temperature some of the public areas. The hallways, elevators and elevator lobbies were always very warm/hot. I don't recall it being nearly this bad on Allure. We would definitely sail on Harmony again! Read Less
1 Helpful Vote
Sail Date: June 2018
I chose this cruise based on great feed back from a good friend and she was the best travel agent every through xtreme travel . I loved the ship activities and fine dining. The guest service personnel can be better with billing however ... Read More
I chose this cruise based on great feed back from a good friend and she was the best travel agent every through xtreme travel . I loved the ship activities and fine dining. The guest service personnel can be better with billing however overall decent experience. I love the room service Yopi was great and dining server Melissa Jackson was awesome as well #! Over my family friends and I had a great time . Would do it again :) The ports of calls was great and things were conveniently located from and back to ship . The deals we got were great and rock bottom. The only thing with islanders they were a little agressive on their selling tactics but manageable. The free give aways were great but a little time consuming. The shows were awesome with the cruise director he was funny as well. Overall #awesome deal :) Read Less
Sail Date: June 2018
Loved everything about this cruise. The staff and crew were very friendly and service was great. I would especially like to thank the casino manager, Johmilyn for treating us so well. We would go again in a heartbeat; this was our best ... Read More
Loved everything about this cruise. The staff and crew were very friendly and service was great. I would especially like to thank the casino manager, Johmilyn for treating us so well. We would go again in a heartbeat; this was our best ever cruise experience. I would recommend this highly to anyone looking for a great cruise vacation. The only negative for us was our experience at Jamies Italian restaurant. The decor consisted of GREEK Gods painted on the walls (what does this have to do with Italian?), dining furniture that was old looking and did not match, and for that was not Italian! No meatballs, no parm dishes, no lasagna, no ravioli, no sausage, no veal etc - but they did push the steak and salmon which was ok, but NOT Italian in any way. Jamie Oliver is known for British food, not Italian, and this was reflected in every possible way. On the other hand, our favorite restaurants were 150 Central Park Avenue and Wonderland. Our favorite shows were comedian AJ Jamal and Fine Line Aqua Show. Our favorite on-borad activities were Cupcake Decorating and Karaoke. The cruise director Dru was also extremely excellent. There is so much to do on the ship, it is impossible to do everything, but we tried! I highly recommend the Harmony of the Seas for your next cruise vacation. It is the coolest ship at sea! :) Read Less
3 Helpful Votes
Sail Date: May 2018
heard it was the biggest in the world and wanted to try. The food quality is very bad. the free food selection in the main dinning room was the same everyday. The chicken feel like rubber in the mouth, some of the waitresses ( not the ... Read More
heard it was the biggest in the world and wanted to try. The food quality is very bad. the free food selection in the main dinning room was the same everyday. The chicken feel like rubber in the mouth, some of the waitresses ( not the ones assigned to my table) told us that they do never recommend certain items to passengers because they were bad. A huge and heavy piece of toilet wall fell on the head of my 6 year old niece head. it was horrible to talk to the security people. The beaches we were taken to during a tour were not usable by people with impairments. Once we returned to the ship we spoke to the agent in the area where people buy the tours and he said that beaches in Jamaica were bad. We got a call to the room from Royal Caribbean staff and they said that our comment was our perception of the beach. How is that our perception if a staff member that was there as an expert to sell tours to the travellers told us the beaches were bad? The solarium gets really hot and there is no shaded area. It has been the worst cruise. The ship is big and has plants etc. But it was a horrible cruise trip. the only good part was Mexico because we took a trip outside. Our guide his name was Santiago was the kindest person. Edwardo and Nestor our waitress in the main dinning room were the only good part of the cruise even though the food was bad. The selection in the windjammer was terrible and it was always filled with people impossible to find a table ( for example the ribs were dry and very hard to eat...it was awful). the embarkation was smooth; the disembarking was horrible. Read Less
2 Helpful Votes
Sail Date: May 2018
I love Royal Caribbean's oasis class... I've sailed Allure in 2016, Freedom of the Seas in 2011... I love the larger newer ships... I found a home at the Schooner Bar... the staff and service was unmatched by any other bars on ... Read More
I love Royal Caribbean's oasis class... I've sailed Allure in 2016, Freedom of the Seas in 2011... I love the larger newer ships... I found a home at the Schooner Bar... the staff and service was unmatched by any other bars on the ship... I would like to mention My favorites... Raymond Tash ran that bar like a well oiled machine... the service to their guess was unprecedented... their professionalism was stellar... my cabin steward and his staff were patient with me and my family... our main dining room waite staff provided fast and prompt service... the food was delicious... the main entertainment GREASE was outstanding... the performers reminded me of the original movie cast... the other shows were just as good... the onboard activities were well designed... the music and were very talented... my embarkment was extra smooth and uneventful... debarkment was just as smooth... thank you, Harmony of the Seas... Read Less
1 Helpful Vote
Sail Date: May 2018
Flew in from Newark the night before, embarkation went smoothly, our junior deluxe suite was fabulous with a walk in closet, balcony, complimentary Moët Chandon champagne and lovely toiletries. The only issue was the shower door. It ... Read More
Flew in from Newark the night before, embarkation went smoothly, our junior deluxe suite was fabulous with a walk in closet, balcony, complimentary Moët Chandon champagne and lovely toiletries. The only issue was the shower door. It covered only half the tub. We were careful yet the floor was quite wet after showering, one had to squish to stand on top of the drain to try and keep the shower water from splashing outside. Seriously, needs addressing. After speaking with guest services and our lovely stateroom attendant ‘Leeshell’ we realized there was nothing else we could do. There were a lot of people onboard; a bit crowded. Finding your way around was challenging at first, learning port, aft, forward etc helped tremendously, finding a crew member always solved direction issues. One learned how important washing hands is. KUDOS to Royal Caribbean! We were fortunate to dine in a different venue each evening which was great and entertaining. The Windjammer though very crowded always had a large selection of food for breakfast/lunch. May I suggest adding Greek yogurt for those who can not tolerate regular yogurt? Also, having a selection of nuts would compliment any meal. The smoking section near the pool should be well marked especially for those trying to avoid it. The entertainment was out of this world; absolutely fantastic. Unfortunately, there wasn’t enough time to do everything; there’s always next time! Really enjoyed and took advantage of the great sales on cruise wear, handbags and watches, thank you! Each and every server and attendant was most helpful in every situation except the shower door issue. Cleanliness was a priority and it was evident everywhere. A suggestion for after disembarkation: please have the restrooms on your pier cleaned and with toilet paper, we had issues leaving Saturday. One really notices the difference after being on the cleanest ship. Nassau Bahamas wasn’t inviting, we walked on our own, St Thomas was cleaner. Again, we tried touring alone. We had inquired several times on the ship and were assured the tram was open to take us to the top for a spectacular view of the ship. Unfortunately, the tram was closed due to hurricane damage several months earlier. Please advise future guests. We contracted a tour guide who gave us an excellent education while driving us around for two hours. Eating locally was fun, shopping was good. On St Kitts the shopping was great! A gentleman with monkeys dared to place one in my arms and proceeded to take pictures using our cellphones, before the third person we inquired how much-$10/person, we stopped him and paid the $20. Pictures came out great but $ should have been mentioned first. Again, we contracted a tour guide for an hour who was at least a $100 cheaper than going through Royal Caribbean. Onboard on our last two sea days there were bargains; cruise wear, handbags and watches to name a few. Fortunately, there was time for me to package and mail my items, suitcase was overweight for flight home. May I suggest you offer to mail within the USA. It would encourage more shopping. The track on Deck 5 was the best allowing one to walk the perimeter of the ship showing great views. The children running around wasn’t the best, I believe you encourage families which is great though it’d be nice to have separate accommodating cruises. TCM chartered the Disney Fantasy in Nov 2016 where there were very few children and approximately 2400 passengers; a comfortable amount of guests. Definitely would go again to other ports checking ratio of adults to children. We had an excellent time and thank you for doing such a great job! Also enjoyed ‘my time dining’. Read Less
1 Helpful Vote
Sail Date: May 2018
could not wait to get on this ship I heard so much about. So much to see and do that we didn't get a chance to do it all. We defiantly would do the same ship again. The Staff was A++... If there was anything higher I would give it ... Read More
could not wait to get on this ship I heard so much about. So much to see and do that we didn't get a chance to do it all. We defiantly would do the same ship again. The Staff was A++... If there was anything higher I would give it to them. FOOD!- I am such a foodie and loved the food so much that I never got a chance to go to the specialty restaurants even though I had plans to do so. However, My friends were able to go to the Sushi restaurant and the Chops grille and had nothing but great things to say...So I will be there on my next trip. We also had some there were disabled on the ship and the assistance provided by the staff was wonderful and allowed them to get around the ship with ease. Unfortunately there was a family emergency and a couple in our group had to get back home immediately and the ship staff was extremely helpful in facilitating the arrangements to accommodate them. Read Less
Sail Date: April 2018
I love RC but this was not a hip or fun cruise ... not many single or youn adult things. The nightlife was awful and boring. The comedian was the same every day unlike others that changed them in port of calls the casino was smoky even on ... Read More
I love RC but this was not a hip or fun cruise ... not many single or youn adult things. The nightlife was awful and boring. The comedian was the same every day unlike others that changed them in port of calls the casino was smoky even on non smoking side and the robot who made drinks was awful. They need to remove that Robot.. get happy bartenders and add a martini bar or something else. The food was marginal and need more 24 or til midnight options.. it would be great if they had more open venues as all of the shows were booked day 1 and it was impossible to see shows with NO options. This was sad I was happy with the dinner staff and variety but if you sat diwn for breakfast in dining area it was the same daily... sadly they did not change daily. We needed variety. It forces you to the buffet when the choice is limited. It was terrible Read Less
3 Helpful Votes
Sail Date: April 2018
Wish I could give the ship 4.5 Stars... DISABILITIES: For those with disabilities, I thought I'd make this note since many might not have said anything. Only two sets of elevators on this massive ship, but most of the activities ... Read More
Wish I could give the ship 4.5 Stars... DISABILITIES: For those with disabilities, I thought I'd make this note since many might not have said anything. Only two sets of elevators on this massive ship, but most of the activities were only on a couple floors. Braille on almost all handrails leading up to a staircase so blind can read where they are going. Pretty cool the amount of thought they put into that. INTERNET: Internet is truly best on the seas. After multiple tests at peak hours, it was consistently around these numbers. Download: ~3.5 Mb/s Upload: ~2 MB/s Ping: 130ms to 200ms The ping is pretty low - almost good enough to have a decent phone call but incredible knowing that it's satellite. **Skype** is definitely possible. **Streaming** - Netflix is sluggish compared to any hard-line ISP, but better than any other satellite. Pretty capable to stream at 720p with around 15s initial buffering. **Browsing** - all browsing, email, etc. Was much better than expected. The high ping of ~150ms caused requests to go slower, but the loading of the page was pretty instant otherwise. SERVICE: With the exception of a couple bad experiences, the service was phenomenal. We had an issue with the disembarkation crew a couple times (not security, but the support staff at disembarkation) and there's almost NO way to get water on the ship. This was pretty astounding... 15:00-17:30 and 21:00-08:00 were the hours of no water... Basically only available on deck 5. Yes, you can get water from the bars, but it was hard enough to get alcoholic drinks from bar tenders as it was (many people they were always busy) that you just feel like an inconvenience and that tips are expected. IF they would only put water available in self-serve containers on the bar.... BEDS: Hard as a rock. I like firm beds... but these are beyond firm. I felt like I was backpacking and sleeping on the ground. No joke. I slept on the couch one night because I couldn't take the bed any longer. We had a balcony room, so not even the cheapest room on the boat. FOOD: The formal dining food was great compared to what many cruises are doing these days (trying to cut costs in formal dining), but wasn't incredible. They did do a night of lobster and prime rib, though, which you don't see much of anymore except for on more expensive ships. Definitely well-staffed as well. They were busy but not too short-staffed. The buffet was closed a lot, but this probably resulted in the food being much more fresh (which it was) since people all ate at the same time. The other small restaurants (Free ones) were good, fresh, and well staffed. Free soft serve from 09:00 to 20:00 at two locations under the buffet, but often a 5-minute line and almost soupy ice cream. DRINKS: Drink package was around $60 per day (they said it included tip, but I don't know about that). Individual drinks were around $7-8 for a beer and $13 for a mixed drink. ACTIVITIES: The plays and shows were the best on the sea. Most cruises try to be so artistic that everything feels like them showing off and not entertaining... Everything was ACTUALLY entertaining on this ship. The optional activities were okay, but we seemed to miss a lot since we were relying on their app (which only had 1/8 of the activities on it for some reason). I guess this might be more of a criticism on the app than the activities, but regardless, they didn't seem to use many of their small bars and "clubs" as often as other ships. Last for the activities... they had so many Jacuzzis would would have been awesome if they didn't have over half of them shut down on peak usage... (5 out of 9 of them shut down many nights - even the night before the last sea day.. everything was PACKED) Read Less
Sail Date: April 2018
My Wife has mobility issues and sometimes require the use of a wheelchair. Upon arrival we quickly discovered the hallways were block with luggage and impassible with the wheel chair, same as when we arrived back in Fort Lauderdale. Deck ... Read More
My Wife has mobility issues and sometimes require the use of a wheelchair. Upon arrival we quickly discovered the hallways were block with luggage and impassible with the wheel chair, same as when we arrived back in Fort Lauderdale. Deck loungers would get scattered around again blocking passage and some steps never had handrails. Labadee beach is also NOT wheel chair accessible. If you, or a loved one has mobility issues you'll probably should reconsider this ship. Being our first cruise we asked lots of questions but typically got wrong, or conflicting information, causing unwanted frustration. As big as the ship is, it was terribly over crowded. Long line ups for just about everything, people pushing, shoving, skipping lines, etc. Majority or fellow passengers tended to be rude / ignorant (perhaps a side affect of the over crowding). Forget any shows unless you made reservations long in advance. Shore excursions were "OK", St Maarten has a pretty beach, but the rest of the island resembles a war zone (building destroyed / devastated). Peurto Richo is pretty but not a lot to see. Labadee was a horrible experience. Like I said NOT wheel chair accessible!! Even though I was told by a person, in shore excursions, it was! Try pushing a wheel chair through sand in 36 deg C heat. The main dining hall was fantastic, but the rest of the food was on par with a carnival or caferteria food, unless you made reservations with one of the restaurants that were not included with your meal package. The ship is beautiful, cabin great and the crew fantastic. If you don't have mobility issues or don't mind being over crowded you might like this...... Read Less
Sail Date: April 2018
I am from Florida, so my family and I just drove to Ft. Lauderdale and board the ship. Embarkation (though slow and made slower by a broken gangway) was fine as there were plenty of chairs for my grandpa, who is older and a dialysis ... Read More
I am from Florida, so my family and I just drove to Ft. Lauderdale and board the ship. Embarkation (though slow and made slower by a broken gangway) was fine as there were plenty of chairs for my grandpa, who is older and a dialysis patient, to sit while my mom and I waited in line. Disembarkation was awful for us as there were no chairs this time around and it was very hard on my grandfather, we were very upset about this part. The lines, though they moved swiftly, were still VERY VERY LONG and took about an hour to get through. The Harmony is the biggest passenger ship and you can tell. There was a lot of walking, which makes me wonder why it is a Dialysis at Sea ship. It was too much walking for my grandfather to go to any activities or any food places that weren't right next to the aft elevators. The cabin was a perfect size for 3 people (myself, my mom, and my grandfather). It was clean when we got there, cleaned twice a day by staff, we had a beautiful balcony, and the bathroom, though small, was just right. The sheets should have been changed more for my grandpa, and we almost always needed more towels as things get wet very quickly in that bathroom. The main bed was very comfy. Also, we could have used more towel animals; they made all of us happy when we'd come back after a long day and see a towel animal on the bed. The main dining room was hit or miss; either the food would be AMAZING that night, or disappointing. The crème brulee was never good. Solarium food was very good. WIndjammer food was always average and always HORRIBLE when it came to service and finding somewhere to sit, especially with my grandpa and him not being able to walk for very long. Wonderland is a MUST but ONLY if you are open minded to strange and abstract new foods - not great for my 82 year old grandfather that didn't want to eat it if he A) couldn't pronounce it and B) couldn't immediately recognize what it is by looking at it. For me, in my 20s and loving strange new cuisine, it was so amazing, so Instagrammable. Entertainment on the ship was okay. When I did go, it was a blast as the lady who led most of our activities, Rhiannon, was fun and hilarious. My biggest disappointment was the 90s party on board which said it was supposed to last a few hours but lasted only 45 minutes. The comedy club isn't all that funny, and the late night club for dancing is frighteningly empty. Karaoke is fun though, but they need more songs and to give it more time. Maybe two locations for karaoke since it's so popular now. The service was great, however the ship seemed understaffed. It's a huge ship, but I should be able to find an employee more easily than what I experienced. DON'T GO TO WINDJAMMER IF YOU LIKE EVEN DECENT SERVICE. The regular main dining rooms were pretty good with service. Cleaning service was more or less attentive. The guest service desk and retail staff were great, as were the wait staff at Wonderland. Labadee was great, though I wished I could have seen some authentic Haitian culture and not the small section that Royal Caribbean purchased. Ziplining was a great excursion. Falmouth, Jamaica was great, but I wasn't warned that the excursion I chose included an hour drive there and an hour drive back, definitely wasn't fun for the excursion. However, climbing the Dunn's River Falls was definitely a can't-miss activity. The food at the Shaw Park Beach Hotel and Spa was amazing, and tubing was fun. Cozumel, Mexico also had an excursion where we had to take an hour long ferry ride that was VERY bumpy and got me sea sick on the way back. However, that was also very worth it as climbing through the Rio Secreto caverns was more amazing than I can describe, and shopping in Playa del Carmen was super fun. Ages of people travelling: 24, 52, 82. For me, the 24 year old, there was quite a bit to do, but this is more of a family cruise - too many kids, not enough young adult parties and events. It was PERFECT for my mother, 52, and there was almost always an activity or show she wanted to go to. For my grandpa, 82, there was very little he could do even though he can still walk. Some of the stuff was too far away or just didn't appeal to him. This isn't a cruise for the much older folk. I would suggest this cruise to couples, families travelling with children of all ages, and recently retired folk. I would consider going again, but maybe with a boyfriend or some friends instead. Read Less
Sail Date: March 2018
Wanted to experience big ship and needed a cruise to meet needs of 13 yr. grandson at spring beak along with grandma with walker and husband post heart surgery. This ship delivered. Immaculately clean and architecturally stunning. Smooth ... Read More
Wanted to experience big ship and needed a cruise to meet needs of 13 yr. grandson at spring beak along with grandma with walker and husband post heart surgery. This ship delivered. Immaculately clean and architecturally stunning. Smooth and quiet while moving. Overwhelming number of activities for grandson well supervised by security and safety team. Layout of ship makes access easy and you do not feel like you are with over 6000 others and you enjoy the many areas and levels. Even at spring break no long waits. Embarkation was quick and easy as was debarkation. The organization of this cruise was flawless with so many people and things going on. Our problems of lost set sail cards, demagnetized cards, cancelled shows, last minute reservations, and excursion changes and lost coke cups were quickly fixed with a smile. It was amazing how much we did in 7 days and how well we slept in comfortable beds. Food choices are endless. Post heart surgery Grandad found fitness area and personnel geared to his needs and Vitality cafe ideal for healthy offerings. Even with a walker the Windjammer was very easy to explore and enjoy. It is huge but the variety is endless and waiters get drinks or cokes and quickly remove used plates. The other food venues were equally good. Each was impressive for different reasons either service, ambience or offerings. Room service was fast. The shows, especially the ice and aqua show, were over the top. We loved Charlie the piano man in the elevator. Do not miss him. Royal IQ is great cheap way to keep in touch but requires a little tech knowledge. Our teen had a blast. We stayed Boca Raton Plaza hotel precruise and had easy quick drive to port and good rates on good room and really great dinner at hotel restaurant. Blue Water Beach excursion at Jamaica beautiful and pleasant. Stingray Beach at Cozumel not to be missed and ask for Roberto for fresh salsa and guacamole. Zip line at Labadee well worth every expensive adrenaline minute and fairly easy. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise in order to accompany relatives with special needs. One is a double amputee and the other has a hearing deficit. We were able to book an accessible cabin on this cruise at this time of the year, That is a rather ... Read More
We chose this cruise in order to accompany relatives with special needs. One is a double amputee and the other has a hearing deficit. We were able to book an accessible cabin on this cruise at this time of the year, That is a rather difficult feat most any time. Embarkation was a breeze as Royal Caribbean has a special line for wheelchair bound passengers. Once on board we found the ship to be all we had heard about it. Massive, beautifully appointed, and very modern. Our cabins were just as advertised and we were pleased with their location. However, the accessible cabin was on deck 14 and was subject to noise from above every time someone "dragged and dropped" a deck chair on deck 15. The previous guest in our cabin had "locked" the cabin safe in the open position when they departed. Perhaps it was a prank, but it was NOT appreciated and was a huge PITA to get resolved by security. The pools, hot tubs, and Solarium are all very nice and well maintained. The hot tubs are highly chlorinated, but that is to be expected in this environment. You'll need to shower and rub down with a good moisturizer after partaking of a soak. There are plenty of signs to warn of "No Reserving of Sun Loungers" but most everyone completely ignores them. I witnessed one woman come completely unglued when she returned after vacating her chair for 45 minutes+ and expecting that no one would have taken it. The man who was sitting in it pointed to the sign. The woman's response; "Go f___ yourself!" Nice. Dining was great in the "Silk" dining room on deck 5 where we had our evening meals. We also tried The Doghouse, Park Cafe, The Windjammer, Sorrento's, the Solarium Bistro, and The Promenade Cafe at various times for snacks or breakfast/lunch. The food quality was excellent as was the service. On this cruise the Coca-Cola Freestyle machines located at Sorrentos, The Windjammer, and Mini Bites were all well maintained and had every flavor we wanted available. Can't say that for our last cruise. (Oasis of the Seas - Mar. 2017) The entertainment aboard Harmony is top tier! The performers and musicians are very talented and accomplished in their art and the production staff make them look and sound their very best. As someone who serves in production I always notice things like sound, lighting, timing, etc. when watching a show. The production staff on board Harmony uses the state-of-the-art equipment and fixtures at their disposal to their fullest capabilities. On previous cruises I noticed lots of production "goodies" were only being used in a simple, rudimentary way. Harmony was a welcome change in that regard. The system for disembarking has changed since our last cruise. We were not asked to complete a declaration form for CBP prior to arrival in port BUT . . . upon arrival back in Port Everglades, the manifest the ship always submits to them identified passengers who made large purchases on board. This flagged one of our traveling companions for "further screening." The reason, of course, was to exact the import tax on that part of the purchase that exceeded the personal exemption. ($1k per person) We had no issue at all with that, but the manner in which it was handled was downright frightening. I was accompanying the amputee who was in his wheelchair while my wife accompanied his wife and handled the carry on bags, cameras, etc. When we arrived at the gangway the wheelchair bound passengers' sea pass would not scan. Suddenly 2 very stern looking security officers appeared and commanded; "Follow me please." We asked what the matter was and were repeatedly (and firmly) told "Follow me." Our wives asked if they could come also, but were ordered; "NO! You go this way!" (off the ship) We were led to the Boot n' Bonnet lounge where we had enjoyed a pint or two previously and were met by 2 more security officers and were told; "The CBP randomly selects certain passengers for additional screening. That is why you are here." That was some relief, but our party was permanently separated. We were asked to and completed a declaration form honestly and completely and were escorted to a holding room in the Customs and Border protection Office. The agent there was very nice and explained fully what was expected and why. We paid the tax due and were released to the curbside. Lesson learned: If you make a large purchase (jewelry, etc.) on board you WILL be yanked out of line at disembarkation and treated as if you have committed an offense of some sort until you get to CBP. Things improve there, but you will leave a bit lighter in the wallet. Come on Royal Caribbean! Don't encourage your security agents to act like mafioso's when detaining guests unless the guest is uncooperative! It is not becoming of your brand! Read Less
Sail Date: February 2018
Right from the start things were great. I was having trouble walking and they help me to the counter to check in. Food any time you wanted it. Activity design for everyone. The main dining room staff were the best. They made you feel like ... Read More
Right from the start things were great. I was having trouble walking and they help me to the counter to check in. Food any time you wanted it. Activity design for everyone. The main dining room staff were the best. They made you feel like you mom was serving you and she hadn't seen you in months. Once you ordered your dink it was never empty. They would remember what you ordered and would have it ready when you sat down. The show were outstanding for the most part. The headliners should have be a opening act but that is just my opinion. They would have give away's. The party never stops, you will be the one that stops. There is just so much to do. The people that are on the the cruise with you are friendly as well. Everyone is there for the the same reason, to have fun and that is what will happen on this cruise line Read Less
2 Helpful Votes
Sail Date: February 2018
The Harmony of the Seas is a beautiful Ship with numerous activities. The seas days flew by due to the amount and variety of activities. Food was great and staff was friendly. No complaints here. We have travelled the Caribbean ... Read More
The Harmony of the Seas is a beautiful Ship with numerous activities. The seas days flew by due to the amount and variety of activities. Food was great and staff was friendly. No complaints here. We have travelled the Caribbean extensively and at this stage the Ship is far more important than the ports of call. This ship met our expectations. Cabin was roomy and comfortable. We had an ocean view balcony with plenty of room for the two of us. You would think embarkation would be a nightmare with 6,000 passengers but like any of the Royal Caribbean cruises it was fast and efficient. Norwiegan you could learn something from these people....Easy access on and off the ship during ports of call and we at no time were met with long lines. If you go on this cruise and hit Cozumel take 45 minutes of your day before arriving and take in the shopping presentation by James Dill. Well worth it and he pays for your cab downtown. Read Less
2 Helpful Votes
Sail Date: February 2018
Normally we cruise on the smaller ships. Now 70+ cruises under our belt. Because of all the TV advertising of the Harmony we decided to give it a try. Our cabin was on deck 3 cabin 3654 next to the elevator right below where you board. It ... Read More
Normally we cruise on the smaller ships. Now 70+ cruises under our belt. Because of all the TV advertising of the Harmony we decided to give it a try. Our cabin was on deck 3 cabin 3654 next to the elevator right below where you board. It was a perfect location. When you exit the ship in port, you return and go up an escalator , yes escalator. Where does it take you. About 50 feet from our state room. How nice. If you think it is like a mall, it is. The boardwalk was tranquil and so very nice. The shows were all excellent. The comedian stunk. Old jokes. The juggler was so, so. All the trivia was excellent. All the small gatherings were excellent. They had a copy of the Family Feud called the Friendly Feud. it was also excellent. I have no idea why some say it was super crowded. it was not even close to that. We had on board 6100 guests not including the thousand of employees. All are mostly scattered throughout the ship. The only time there was any crowd was when the had a show in the middle of the ship. Everyone wanted to watch. Big deal. Even with that, it was not bad at all. Never any pushing or shoving. Everyone could not have been any nicer or helpful. Just excellent. Now for the food. After 70+ cruises we almost never go to the dining room. The buffet is for us. We were told as for the guests thy had over 60 different nationalities on board. The buffet reflect it. They had just about anything you could think of. Always the perfect temperature. The food was nothing but excellent. Example, On Carnival if you want a chocolate covered strawberry you buy it. If you want carrot cake, you buy it. On here they were walking around giving them to anyone. The strawberries were gigantic and available most all the time. With or without chocolate. How about fresh make crepes. When was the last time you had those. Yes they had several fruits for them. All fresh. I love mashed potatoes. Not only did they have them everyday for lunch and dinner. They were perfectly made. How about this. We were told if you check out the dining room menu and you see something on it they did not have at the buffet. They will get it for you. WoW! Found that out when I saw a person with a New York strip and wanted to know were they were. I only have one negative thing and that is our preference, really nothing against the ship. We like sitting in the cassino and looking out while enjoying a drink. Not on the Harmony. You can see out only in the dining rooms or the buffet or just go out on an upper deck. That is it. Otherwise. I totally recommend you go on the oasis class ships. The new Symphony will probable be even better. Normally onj the 6th evening we start to slow up and are ready to debark. Not this time. The week flew by so fast. So much to see and do. I could go on and on. Do it, you will love it. Loke going to Vegas and seeing the shows, like going to a beautiful mall, like going to exquisite restaurants and other locations. Super nice and big casino. Did I mention, awesome for the younger people. Kids and teenagers. So fantastic for them. Happy sailing :-) Read Less
2 Helpful Votes
Sail Date: January 2018
The ship facilities, the service, the food, the entertainment were all impeccable! Incredible vacation. One of the shows called The Fine Line is the best entertainment show I have seen in my life. The dinner was always delicious with a ... Read More
The ship facilities, the service, the food, the entertainment were all impeccable! Incredible vacation. One of the shows called The Fine Line is the best entertainment show I have seen in my life. The dinner was always delicious with a wide range of gourmet dishes and an exceptional service from the waiters. The buffets for breakfast and lunch are super complete and also with very good taste. The room cleaning was exceptional. All the cruise staff is very attentive and friendly. The Flowrider and The Ultimate Abyss were my favorite attractions. Daily Planners included dozens of activities to participate in (the cruise), and for all ages. The exit and entrance of the ship at the arriving ports was simple.The three places visited were great. My favorite one was San Juan, Puerto Rico, in which I recommend exploring the old city landmarks by yourself. It is truly a beautiful an colorful old city. In St. Thomas we went to a very nice beach called Magens Bay, which I recommend. In Labadee we took a cool jet ski experience and enjoyed the near beaches. All the cruise vacation was exceptional, I would surely recommend it. Read Less
1 Helpful Vote
Sail Date: December 2017
I chose this cruise because it was a new ship. I thoroughly enjoyed eating at Wonderland and Jamie's. It was a wonderful experience and very different from anything we had ever experienced before . I also enjoyed all of the shows ... Read More
I chose this cruise because it was a new ship. I thoroughly enjoyed eating at Wonderland and Jamie's. It was a wonderful experience and very different from anything we had ever experienced before . I also enjoyed all of the shows especially grease the water show and the two ice-skating shows . I also had fun gambling in the casino . Embarkation and disembarkation went very smoothly with no problems. My great grandchildren were also on the cruise and love the kids program . It was a family vacation we had four generations aboard myself my daughter and her husband my granddaughter and her husband and the two great-grandchildren . My daughters mother-in-law was with us also as was her son and his wife . We have done this every December for the last five years and always on Royal Caribbean . Our cabins are always very clean and the cabin steward takes real good care of us. The ship itself is beautiful and spotless the crew are always going around cleaning . Cruising is a wonderful way to spend a vacation . Read Less
Sail Date: December 2017
We had four generations on this cruise and all of us had so many fun things to do and ways to spend wonderful quality time together too. It was an outstanding experience and we can't wait to do it again! My 12 year old son ... Read More
We had four generations on this cruise and all of us had so many fun things to do and ways to spend wonderful quality time together too. It was an outstanding experience and we can't wait to do it again! My 12 year old son absolutely loved the huge water slides and shore excursions, especially the waterfall climbing and cave exploring excursions in Jamaica. My 94 year old grandmother enjoyed shopping at each port of call, the casinos (the least expensive slot machines), the shows and of course the excellent service. She felt pampered the entire time. She uses a walker that is also a wheelchair and the ship was fairly easy to navigate for us pushing her. My mother and I loved the great family time we got to spend together at meals combined with the great shore excursions and shows making every day fun and full. Overall, the ship was beautiful and full of so many great things to do, the staff was exceptional in making each person feel welcome and appreciated and we feel the cruise was a wonderful way to explore the world while being together as a family. Read Less
Sail Date: November 2017
We loved the idea of going on the largest cruise ship in the world We have traveled to many parts of the world by various means of transportation. We have always returned to the warmth and beauty of the Caribbean. We believe ... Read More
We loved the idea of going on the largest cruise ship in the world We have traveled to many parts of the world by various means of transportation. We have always returned to the warmth and beauty of the Caribbean. We believe the Royal Caribbean gives you the most options on shore and on the ship. Our cabin, the service, the general beauty of the ship and the international feel that you get as soon as you arrive on board are only a few of the many positives you will get from traveling on Royal Caribbean's Harmony of the Seas. You will feel that you are the only one on board and that everyone is dedicated to making sure you are safe, having a good time, and that all of your needs are being met. I had dislocated my hip 3 days before the cruise but had no trouble navigating with a wheelchair always ready for me. I only did 1 shore excursion which we all loved and that was to Labbadee Haiti. I snorkeled and did the roller coaster based on the security I felt. My Dr. didn't want me to go but I am so glad I did. Grease was as good as any Broadway show we have seen. The pools, slides, abyss, kids club, etc. were thoroughly enjoyed by our 11 and 12 year old sons. They made lots of friends even before we left Ft. Lauderdale. They are still talking about it and want to do another RCcruise ASAP. Our only reservation is the cost. We enjoyed it so much we wanted to do 2 a year,changing locations but staying on the same ship. However it is expensive. We did have an expensive room but at my age I love the ambience, size, convenience, and the general beauty of the room with its balcony and view of the sea. Our family of 4 had a wonderful time and definitely plan to return - perhaps to Symphony of the Seas Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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