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4 Helpful Votes
Sail Date: March 2018
What we liked about the tour: • The room was an ideal size and the placement of the bed was nice so you could walk around it and could see out the window. • Lighting in the room was more than adequate, except bedside lamps are ... Read More
What we liked about the tour: • The room was an ideal size and the placement of the bed was nice so you could walk around it and could see out the window. • Lighting in the room was more than adequate, except bedside lamps are ineffective. • Not having to listen to the Tour Director or Captain deliver a message each day. • Being able to disembark freely shortly after the ship arrives in port. • Being able to bring sodas and water onboard. • Great room service by Glen and excellent table service in the dining room (table 79). • Destinations of the ship on this voyage. No other cruise line offers package visiting all of these Southern Caribbean ports. • Cost of this tour was reasonable What we Disliked about the tour: • Bed to hard and needs a topper to get rid of crack when two twin beds are joined together. On the affirmative side the comforter was very nice. • Lamps beside the bed to too low to be of any good when trying to read in bed and there are no lights over the bed. • Shower curtain blows open allowing water to cover the floor and floor mat. Lip on shower need to be a couple of inches higher. • Milk or cream not available for your coffee before 0700 or in the evening. Could offer individual serve, powdered milk or a small pitcher out earlier in the morning or later in the evening. • Spouse came down with diarrhea and could not make a Costa tour. At the tour desk in the morning I explained this to the young lady. She said I would have to bring her a written doctor’s excuse to get credit for the tour. This is a stupid request showing lack of compassion for the customer. She would not get me a supervisor to discuss the situation. We went back a few days later with a doctor’s excuse from Martinique, written the day after the tour date, and man on the excursion desk said we had waited too long and credit could not be issued. We went to the front desk said the excuse had to be from the ship’s doctor as they could not trust any other doctor’s excuse. No one told us we had to use only the ship’s doctor or that there was a time limit on submitting a request for credit. Poor customer relations. • No written set of rules for procedures on ship. Where does it say we have to use the ship’s doctor for a written excuse to get credit for not going on a shore excursion? Where does it say you have to turn in the excuse within “X” number of days or you are too late to get credit? Poor customer service. • Not being able to bring wine on the ship to be consumed while on the cruise. Common practice on other cruise lines. Have to pay a reasonable corkage fee or allowed to bring “X” number of bottles aboard for free. • Constant smell of garbage at Deck 1, rear staircase, starboard side. • Cooler used to store ice instead of getting it directly out of the machine. Hands can be in contact with the ice and spread infections. Wife came down with diarrhea after day in Grenada (March 5, 2018). Went to doctor in Martinique (March 8th). • Room next to ours used to store stanchions and signs for controlling traffic flow. Workers in the room every night between 2130 and 2230. Wife got up this morning (March 10th) at 0430 as they were making all kinds of noise for 15 minutes. After she confronted them the noise stopped. There is a metal lip at the entrance to this room and that is where a lot of the noise is coming from. Should not store such items in area with passengers as it is very disruptive to sleep. • Almost impossible to open the four draws under the desk area as they stuck so badly. • Not enough hand sanitizers. As an example only one on Deck 3 entry to main dining room. Needed at least only per side. Only three units in the buffet dining room on Deck 9. • Step up in Deck 1 hallway going from center of ship to rear. Should be marked to prevent tripping hazard. • Only instant decaffeinated coffee served in the main dining room for breakfast. No coffee offered after dinner in main dining room. • Assigned seating for the birds. Sat with a nice couple from Germany who knew very little English and we had nothing in common with them. At a table behind us was a couple from Vancouver, BC who were very nice to talk with and we had much in common. We also had an interior seat and would have liked to sit by an outside window or elsewhere in the dining area. Do not like the assigned seating. Read Less

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