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2 Helpful Votes
Sail Date: September 2015
We have been on at least 6 other cruises with RCI, Celebrity and Seabourn and this was our first with P&O. We were extremely disappointed to say the least, even when compared to Island Cruises: the customer service both pre and during ... Read More
We have been on at least 6 other cruises with RCI, Celebrity and Seabourn and this was our first with P&O. We were extremely disappointed to say the least, even when compared to Island Cruises: the customer service both pre and during the cruise was absolutely disgraceful. Positives: Excellent service re baggage collection and delivery to the cabin and likewise on the return journey Cabin steward very attentive Super deluxe cabin - very comfortable and well appointed Negatives: 1) Customer service pre-cruise: totally conflicting advice During the 1st phone call enquiring about pricing I was told “if the price drops after you book we automatically refund the difference”. Found out later from our travel agent that this policy had been dropped either last or previous year. Pre-cruise travel documentation said to “fill in pre-cruise questionnaire” in the cruise personaliser. Rang P&O to say I couldn’t find it - was told there’s no such thing. Pre-cruise travel documentation said you could bring a small amount of alcohol on board (not to be consumed in public areas). Rang P&O to have this clarified only to be told you couldn’t do this. On board found out that in fact you could do this. E-tickets gave 2 different sizes for hand luggage: 55x40x20cm and 43x28x23cm. Rang P&O to find out which was correct - the person I spoke to didn’t know but would find out and call me back the next day. No phone call the next day so I rang back: on our record it showed that your personnel had called me 3 times on my mobile but that I hadn’t answered. You had the correct mobile number for me on file but my phone didn’t have any missed calls and in any case why didn’t they just leave a message for me? - that’s assuming they really had called. 2) Customer service on board: Maintenance: spoke to reception desk 5 times about the aircon not working. Explained it was on its lowest setting and yet at one point the temperature in the cabin was 25 degrees making it totally unbearable. It wasn’t until the 6th DAY that it was finally repaired. Who was to blame for this? - reception for not passing on the message or maintenance for not responding? I would guess reception going on other dealings with them. Rang reception several times with various enquiries - staff never knew the answer so they had to go and find out, even when it was a basic question such as whether or not there was a shuttle bus. Both on the phone and at the reception desk the staff were most unfriendly and made no effort at all to provide good customer service - everything seemed to be too much of an effort for them. There was one exception and I think his name was Bonnie Dubois - it was his first day back off sick and he did everything he could to help. No matter where you were on board the staff were surly and made no effort to be pleasant and rarely did anyone say hello or even smile. 3) Restaurant staff (Cinnamon restaurant) - not been trained to a sufficiently high standard: Waiter would clear your plate as soon as you’d finished eating rather than waiting until everyone had finished Wine waiters: asked my husband who wanted white wine rather than asking each individual person what they wanted;would have filled the glass to the top if you hadn’t stopped them, rather than part filling it; on one I occasion asked to speak to the head wine waiter about the above: he took the wine waiter to one side and thinking they were out of sight he made a big joke out of it with the waiter. It was quite obvious that the head wine waiter has no respect for the customers nor does he take his job seriously. After complaining to the Restaurant Manager about the above the service did improve. c) As part of the “Select” package one evening we received canapés in the cabin. The presentation and appearance was dreadful - needless to say we didn’t eat them. This further highlights to us the apparent total lack of finesse and quality of service of P&O cruises. 4) Entertainment team Cruise Director, Hughie, was totally ineffectual and showed no enthusiasm whatsoever Kaylee - looked totally disinterested and bored during sail-away parties etc 5) Venice shuttle service: I was totally confused about the options available for people with reduced mobility. It would help if the people we were dealing with could speak good English (here referring to local Italian ground staff). Got to the shuttle bus - my family got on, I got off to double check about the service for the disabled and asked my daughter to make sure it didn’t go without me. Bus started off, she tried to stop it and got her hand trapped in the door. Bus carried on regardless and I had to follow on later. Got to the quay side for the shuttle boat - the queue was enormous. My in-laws are disabled so we were able to move to the front of the queue. Even so it took us 1 and a half hours to get from the bus to being dropped off near St Mark’s Square. Just how long did it take the other passengers who had to wait in line? We sat bobbing about on the shuttle boat for 20 minutes until it was able to land. This service is an absolute disgrace and a rip-off at 15€ each ( total of 90€ for the 6 of us). We feel that some of the issues above could be improved by just 1 simple change to the system; on previous cruises gratuities have always been given directly to individuals i.e. not automatically earned. Our friends always cruise with P&O and having heard our experiences with poor service told us that they have noticed a dramatic fall in standards since automatic tipping was introduced. We know that passengers can opt out of automatic gratuities and in fact we did so but this is not going to improve overall standards - the staff need to earn their tips not just expect to be rewarded for doing nothing. Cruising is becoming a very competitive and expanding market so if P&O want to remain successful they need to look very closely at how they operate in order to retain loyal customers and attract new ones. This is particularly true in an environment where the internet is now so widely used to get insight into people’s experiences with the different cruise lines and ships by reading their reviews. Below I refer to some of the claims made by P&O on its website. My experiences of them are in brackets: 1) Service on board P&O Cruises We will go to any length to ensure you enjoy the holiday of a lifetime (why did it take 5 requests to repair the aircon?) Enjoy the holiday of a lifetime every time you cruise with us.  At P&O Cruises we want to give you a holiday to remember, filled with special occasions and memorable moments. (as a family of 6 we chose a P&O cruise because this year we have had our own “special occasions” to celebrate: a diamond wedding anniversary, a silver wedding anniversary, a 60th birthday and a retirement, what a shame that P&O couldn’t step up to the plate and give us those “memorable moments” to take away). From the friendly greeting you receive as you step on board, (no-one greeted us on board - we were completely ignored)to Black Tie nights where the entire ship dresses to the nines, or from a lazy afternoon of pampering in The Retreat, to a romantic dinner for two at a Marco Pierre White restaurant, everything about your P&O Cruises holiday will make you feel special. (the staff made no attempt to even smile never mind make us feel special) And when your cabin steward knows your name, and your bar steward remembers your favourite drink, that’s simply how a P&O Cruises holiday should be. Throughout the ship, you will find genuine and attentive service from knowledgeable staff happy to help in any way they can (service was not at all attentive and the staff were surly). You’ll soon become friends with the same waiters who will serve your table each and every evening, and will be amazed by the memory of the bar staff who will often remember your drink if you’re a regular in the same bar. 2) We take care of every detail From a nightly turndown service to pool attendants offering fresh towels (not once did I see any pool attendants or towels on offer), we look after every aspect of your holiday. The moment you step on board, we will make sure you have a holiday of a lifetime – whether that means impeccable service, your favourite cocktail made just how you like it or breakfast in bed every morning. 3) We have 175 years of experience to call on Over this time we have perfected cruising to become the cruise experts. (you have not perfected cruising at all: even Island Cruises offer better service and attention to detail than P&O. Then there’s RCI, Celebrity and Seabourn with whom we’ve also cruised - just no comparison!) I can safely say that our experience onboard the Ventura was a total disappointment. My in-laws who were celebrating their diamond wedding and who have never cruised before were so excited about their trip of a lifetime; my husband and I were celebrating our silver wedding, my 60th birthday and his retirement. This was to be one big celebration for all of us but P&O really let us down with its false and misleading claims. To summarise P&O did not fufill its promises to: go to any length to ensure the holiday of a lifetime make us feel special provide genuine and attentive service provide pool attendants offering fresh towels etc., etc., etc.. Read Less
Sail Date: October 2014
Our last cruise was on the Azura last January 2014 going round the Caribbean which defiantly had the Wow Factor which we though ally enjoyed enough to book another cruise with P&O & despite the Ventura being the sister ship to the ... Read More
Our last cruise was on the Azura last January 2014 going round the Caribbean which defiantly had the Wow Factor which we though ally enjoyed enough to book another cruise with P&O & despite the Ventura being the sister ship to the Azura it lacked any feel good factor. My wife enjoys sitting on deck during the day reading, whilst I usually go to any lectures, demonstrations & joining in the classes in the Gym. Considering what you pay for what you receive you used to get a massive amount of value for your money. But from talking to many other passengers there is better cruise company's out there for similar money, eg Celebrity. Sadly P&O are cutting back on what used to be all inclusive, now comes at a price attached. There are a small selection of daytime activities that are available all now with a hook!! Disguised as eg" Relieve back pain & walk in comfort" which translates to a foot insole at £119.00 a pair. Or "Back pain solutions" which translates in a Spa employee trying to flog sessions of Acupuncture at £93.00, even a gym class will cost you £5.00. If you might be interested in the Spa products, my advice is DONT, they are hugely overpriced & questionable weather they actually work or work as well as what they claim?. The food in the main buffet for breakfast & lunch is the same everyday & although you might not slag it of, you wouldn't write home about either. Passable. The quality & quantity in the main evening restaurant is ok, no more no less. We thought the Ventura is kept immaculacy clean all the time & is in reasonably good condition. Generally we enjoyed it, it was not as good as it was but nothing is, is it? Lets not forget this is a business like any other & the cost of everything keeps on escalating as it does in your weekly shopping. USEFUL TIPS & SUGGESTIONS FOR 1ST TIMERS & OTHERS. As this was our 5th cruise we are always looking at any savings we can make along the way. Eg. Don't bring your own shampoo & soap, it is supplied to you in your cabin. Although the tea on board is Twinning's which is ok I prefer my own so I bring Yorkshire tea bags. The instant coffee is Dow Egbert's which is ok. Bring 6 x 500lm empty plastic water bottles with you so you can fill them up free on board & take them assure with you. There is a 1litre electric kettle, 2 mugs & tea spoons in all cabins. Bring large food bags to make up sandwiches from the breakfast buffet to take assure, saves you buying lunch. P&O is the only cruise company I know that allows you to bring your own booze on board to drink in your cabin only, we took 6 litres of wine which was enough for a 2 week cruise, saves on the bar bill. Post cards of the ship are free at reception as many as you wont, postage is massive, take your cards assure & buy postage stamps at penny's not pounds. Get cash assure at ATM machines, the exchange rate on-board is not as good. Its a good idea to bring a spare pair of sun glasses in case you loose or break the ones you are using, they charge silly money on-board. Bring a light weight rain mac in case it rains as it sometimes does. Bring a beach bag for carrying your book etc from your cabin to the sun deck. If you have a inside cabin bring a small torch as its pitch black at night for finding your way to the loo. The photographs are £11.20 each on board, bring your own camera. Photocopy your passports & keep them with you at all times when assure in the unlikely event of you missing the ship you will have ID especially if the next stop is a different country. Always get a statement of your account half way though your cruise so you stay on top of what you are spending. Have a good look at your account & make sure all the items tally with your recites. Its a long story but they messed up big time with our statement in compensation they gave us a free meal in White Restaurant. Read Less
Sail Date: October 2014
Having been on Ventura twice before I was looking forward to the cruise. I had had a balcony and inside cabins previously and chose an outside cabin for this cruise. The cabin was fine but the two pullman beds restricted movement and space ... Read More
Having been on Ventura twice before I was looking forward to the cruise. I had had a balcony and inside cabins previously and chose an outside cabin for this cruise. The cabin was fine but the two pullman beds restricted movement and space was limited with nowhere to sit in the cabin other than on the bed or the one chair at the dressing table. The bathroom was adequate and the hanging space for clothes was excellent though drawers were too few. The location of the cabin was excellent and quiet. Having taken advantage of an excellent price offered by a relatively late deal I knew there would be a 'variety' of clientele on board. However, it seems that P & O's policy of discounting certainly 'lowers the tone' somewhat. It beggars belief how some people can behave as they did, which was reflected in the number of people being ejected from the ship. Well done to P & O for doing this so discretely. I have to say how well P & O deal will matters. I understand why P & O discount fayres, but perhaps they should look at the way it is done that would maintain standards. However, on several occasions I saw inappropriate attire in the reastaurants. Silly hats and vests may be OK for some cruise lines and Butlins but if this is the direction P & O are heading it seems to be putting off the more 'traditional cruiser'. This probably sounds a bit snobby but quite frankly I don't want to spend my holidays with such people. The entertainment on board was generally very good with one ot two exceptions. The Headliners are a talented group of singers and dancers but it would have been nice to have more than backing tracks and pre-recorded vocals to support them, but I suppose it's the way the entertainment industry is these days which is driven by cost. One problem with 2nd sitting diners is that we were unable to see the shows in both the Arena and the Havana lounge due to the timings, so we had to make a choice. Meals were excellent but the withdrawal of silver service at dinner is a lowering dining standards and increases waste food. The Waterside buffet was fine but difficult to find a table for breakfast. I was a little uncomfortable with the system of deducting a set amount each day for tips 'for our convenience'. I consider myself to be a generous tipper having always tipped my cabin steward and dinner waiters with the odd tip here and there for other staff. Being uncertain as to where my tips would go I decided to remove the daily amount and was more comfortable tipping in person. I realise that this is so that P & O can reward all staff with tips more fairly, but this shouldn't be the responsibility of passengers. I doubt if I will travel on Ventura again unless it's an attractive itinerary. The sunbed saga persists and we read requests not to reserve them, but P & O do nothing to solve the problem themselves. P & O's organisation to and from ship is excellent particularly with regard to transfers and baggage. Ventura needs a quiet lounge area with comfy seating. Considering everything, I enjoyed the cruise. The vast majority of passengers on board were lovely people but the presence of a significant number of 'anti-sociables' reduced my enjoyment somewhat. I look forward to my next cruise with P & O. Read Less
Sail Date: October 2014
This was our 6th cruise - 3rd with P&O. We booked for two reasons, it was our 25th Wedding Anniversary and the Ports of Call looked interesting. This was the largest ship we had been on, and like most other passengers we got lost lots ... Read More
This was our 6th cruise - 3rd with P&O. We booked for two reasons, it was our 25th Wedding Anniversary and the Ports of Call looked interesting. This was the largest ship we had been on, and like most other passengers we got lost lots of times! But it's makes for interesting discussion with others! We had an outside cabin on deck 12/A606 midship which was lovely. Bed was comfortable, room clean bathroom had everything you would need including shower gel shampoo & conditioner all by The White Company. Proper hairdryer in room. We were on freedom dining which suited our needs and most nights we were seated on a table for 6/8 people. You could have a table for two if you wanted. Food was lovely. We had one meal in Marcos White Restaurant and one meal in East......both highly recommended! On sea days we ordered breakfast in our cabin ( no extra charge for this). Other days we alternated between Saffron/ buffet.....some days it was a little awkward finding a table in the Buffet...but we always did. Afternoon tea was lovely! One tip if you go to Costa Coffee during afternoon tea you get a free cake with your coffee (but you have to ask for it). Entertainment was good, my only complaint is that people were leaving one show before the end, they were trying to rush to the next show at the other end of the ship in time to get a seat! Sunbeds are squashed together but we always managed to get two together. P&O are not very good at giving passengers that want to go off by themselves local information, I guess they want to sell you the trips, however, I believe they should at least offer some sort of map with bus numbers/stops etc. We only booked one trip...as we like to do our own thing! However, there was so much discussion in regard to travelling to Rome by yourself.....the staff saying that people can get stranded if the trains go on strike etc. it cost £90 for the two of us. It was a little rushed once in Rome and many of the older passengers found it hard to walk to certain sites and get back to the coach within one hour. We had a little excitement as Marco Pierre White and Rob Brydon were on board as P&O were filming their new advertisement. It would have been nice if the sauna was mixed, as I would had like to go with my husband. Instead I had to site by myself in the ladies sauna and my husband sat by on his own in the men's! Highlights for me: sailing into Venice, spectacular! Kotor, Montenegro just a lovely walled town, once inside there were beautiful squares with cafe/bars small shops. Would I got on Ventura again. ....yes to the Caribbean next January!!! Read Less
Sail Date: October 2014
Having read some previous reviews, I was a bit nervous what to expect on our cruise, but decided to just go with the flow and make my own mind up. Well its been made up - Loved the cruise, the itinerary, the food and the other passengers. ... Read More
Having read some previous reviews, I was a bit nervous what to expect on our cruise, but decided to just go with the flow and make my own mind up. Well its been made up - Loved the cruise, the itinerary, the food and the other passengers. Our cabin was looked after brilliantly by Manuel, who would always greet us and asked how we were etc. We only had an inside cabin, but its a lot bigger than we thought and it was a pleasure to come back in the evening to the bed turned down and our chocolate on the pillow (nice little touches) and He was always very approachable if we needed anything. We were on Freedom Dining so met quite a few different people, and we always had a good time talking and listening to them all. On the odd occasion, we wanted to just sit at a table for 2, this was no problem. We were given a bleeper and told it might be 40 minutes or so - and we would go for a pre dinner drink, and every time, the bleeper would go within 15-20 mins and we would just take the drinks we had just started into the restaurant. We tried East (£15 supplement p/p) - would recommend, absolutely wonderful and also the Food & Wine evening in the Glass House (£30 Supplement p/p) This although very nice - I don't think was worth the £30 each. The food in the MDR we couldn't fault, some people say you only get small portions - but they are more than adequate, considering you can have 5 courses and always go to the buffet later! (I never needed to!) The ship was lovely, but the only thing I can say about it, is that its too big for us - I have a good sense of direction, but still found it difficult to find which way to go. The four Tunes were amazing - one you should go and watch, the rest of the shows where good, but being on freedom dining, we never seemed to get our timing right - too early/too late for shows. Loved the quizzes. Read Less
Sail Date: October 2014
Have cruised with P&O once before (Oceana) and Ventura is certainly a more modern ship but, considering the size of the ship, the facilities are not much better. The library is very poor, shops not great, and standard of food not as ... Read More
Have cruised with P&O once before (Oceana) and Ventura is certainly a more modern ship but, considering the size of the ship, the facilities are not much better. The library is very poor, shops not great, and standard of food not as good as we remembered. Like many people, I object to paying extra to eat in a "speciality" restaurant; all the food should be of an equal standard. I got tired of seeing the same salad options coming out again and again at the buffet. Waiter service was good in the restaurant but poor in the buffet and patchy in the bars (where the price of drinks has shot up since our last cruise) - I saw two serious health and safety incidents where they were slow to react and did nothing to warn passengers of potential hazards. The theatre is not able to accommodate even half the number of passengers on board, and the only way to guarantee a seat is to get there at least thirty minutes early, which usually means missing something else. Also, the sound level was way too high, with the bass reverberating through your seat. In general, the on-board activities seemed to be less plentiful than on our previous cruise, although the Entertainment team (under-strength because of illness) worked very hard, especially Chris, and most of the performers were good - no celebrity speakers this time. I've seen lots of comments about P&O staff failing to enforce the rules about not reserving seats and sunbeds, so this has clearly been a problem for a long time and it still is a problem. On the plus side, the cabin was spacious and comfortable, although the contents of the TV channels are absolutely dire - you even have to pay extra for films. Nor do they have the radio requests show that they had on Oceana. The ports of call were fine but the excursions are still grossly overpriced. We would go on Ventura again but stay clear of school holidays. Read Less
1 Helpful Vote
Sail Date: September 2014
Cruised on Ventura from Genoa stopping at Livorno, Naples, Dubrovnik, Venice then back again via Kotor, Corfu, Civitavecchia and Ajaccio (Corsica). An excellent itinerary which enabled us to visit a few “must-haves” and re-visit a few ... Read More
Cruised on Ventura from Genoa stopping at Livorno, Naples, Dubrovnik, Venice then back again via Kotor, Corfu, Civitavecchia and Ajaccio (Corsica). An excellent itinerary which enabled us to visit a few “must-haves” and re-visit a few others as well as some we probably wouldn’t have gone to otherwise. First of all, Ventura is a large ship and it takes the best part of 2 weeks to find your way around. Our cabin was an inside on deck 14 and was comfortable and not at all claustrophobic. We had wondered about this having had a balcony in the past but, considering how little use we had actually made of one the extra cost seemed pointless and, in fact, proved the case. The only downside in the cabin was just one chair. Plenty of hanging space beside the bathroom with a cupboard and a safe there as well. Bathroom was perfectly adequate, similar size to other ships we have been on. The cabin has a TV with a useless selection of channels, a kettle and tea/coffee, a hair dryer and a fridge. Dining is in one of three formal dining rooms at either fixed times or, in two of the restaurants, what they call freedom dining where you turn up and are allocated a table. There are two speciality restaurants, Marco Pierre White and East, and there is a supplement to eat in them. On the 15th deck aft are two buffet-style restaurants where you elbow your way around selecting food then walk miles to find a table somewhere. Coffee and water are available from machines (mostly not working) and at breakfast only they also provide fruit juice. We generally chose to eat our three meals in one of the restaurants where you were given a table and waiters brought everything to you. Can’t understand why anyone endures the buffet bun fight! There is also a pizza stall beside one of the pools and a Costa coffee shop, probably the only way to get a decent coffee on board! There are four pools for cruisers plus a small one on the foc’sle which seemed to be crew only. Loads of loungers, packed in like sardines so you could always find somewhere to rest. There is a well equipped gym forward on the 16th deck and, beside it, a Spa offering treatments for trivial amounts like £75 a pop. Needless to say we didn’t partake! At the rear of the ship is a children’s area with what looked through the windows like a soft-play area and there is a small poll adjacent. Unfortunately they permit smoking there so it may not be an automatic choice for small children. Above this there are nets for golf practice and there may be other activities there but we didn’t explore. It may only have been this particular cruise but, for some reason which was never explained, the room service offering of bottles of spirits was not available so bring your own as P&O seem quite happy for you to bring it aboard. I suppose they would draw the line if you arrived with huge quantities of booze but if you like a drink in your cabin it seems you are best to take your own. On a 14 day cruise they time it so there are four “black tie” nights and most people seemed to have either a DJ or suit and tie. They seem quite particular about it so if you go without you will probably have to eat in the buffet those nights (unless you buy or hire on board that is - they seem to have availability). Just a few brief details of the destinations as most will have been there or can find better details elsewhere. P&O are good at laying on shuttles at those ports where you need one so unless you are on an organised tour you can get transport into the towns from the dockside. Royal Caribbean were particularly poor in this respect. Whether or not you paid for these shuttles depended on the type of booking you had so, in other words, the late availability cheapos probably have to pay. Livorno is the stop for Florence and Pisa, Naples for Pompeii, Herculaneum and Sorrento. Dubrovnik, despite being in the EU, still used its own currency, the Kuna. The ship will change at 1.8 odd kuna to the euro but will only take back 50 kuna notes and above, no coins or lesser denominations. Just inside the city gate there is a shop with a bureau de change and they were offering a better rate, 1.9 something to the euro. At the end of the day do you really want to be left with a load of useless kuna so best to ask if they accept euros and, if not, walk away. Behind this bureau is a restaurant with a toilet and they take 1 euro to use it. By the way the supermarket at the dockside only takes Kunas or, I think, credit cards so save yourself the walk unless you have kanas to get rid of. Kotor is very picturesque and probably not somewhere you would finish up other than on a trip like this. It is a bit like a mini Dubrovnik with a medieval walled old town. For the fit and healthy there is a steep climb up the hillside and for the rest of us there are a few cafes, lots of souvenir shops and a couple of ice-cream stall. There is a public toilet which is signposted and a couple of ladies sit outside collecting your 1 euro to go in. A more leisurely walk up some of the walls takes you past some peoples gardens to a view over the harbour. Watch how you walk here as there were used syringes about. Back down at street level there were a few females begging so just like home really! Corfu, or more precisely, Kerkira where the ship docks is a short shuttle bus to the old town. The Russian navy was in town when we were there and the sailors were busy snapping up fake Rolex watches from the many Africans. There are lots of shops selling designer name goods at knock off prices but in between there were some genuine stores too. Unless you really want a Calvin Klein belt for 2.5 euros or a Gucci bag for little more you may want to search out the shops that don’t have these bargains for the real thing. Naples has a duty free shop after you go through dockside security before you board the ship and is useful if you need to stock up. Ajaccio is a pleasant town with streets close to the ship to stroll around in and a market just near the dock selling mostly cheeses and meats with a wine stall. Carry on up the street until you come to a Spar supermarket (Yes they have them there too) where stuff is a bit cheaper. If you are in a sunbathing mood there are beaches nearby. Hopefully this will be of some help to future travellers. One point worthy of mention was an incident affecting the ship when travelling between Dubrovnik and Venice. A sudden squall hit the ship and caused it to list some degrees to port, sufficient to wake everyone as everything crashed off the cabin surfaces and we had to walk downhill to get out of our cabin. More worryingly, however, this listing persisted and for around three hours we all waited to see if it would carry on tipping over. As you no doubt know, ships bob about on the sea, but when they bob one way they immediately then bob the other way. That is the theory but in this case the other bob just didn’t happen, hence the worried looks. Our captain spoke once briefly from the bridge, told us this was normal and we should all go back to our coff….sorry cabins. Having seen the wreck of Costa Concordia in Genoa on our way to the ship it was not a reassurance that gave us a great deal of comfort. It turned out the following day that the cause of the persistent listing was the fact that the swimming pools on deck 15 had emptied out and the water was swilling about in the space enclosed by glass panels on the port side with nowhere to go. Not only that but another passenger told us that her daughter had experienced the self-same thing on her cruise with Ventura in June of this year. So there you are. If the ship suddenly lurches to one side and stays there it is nothing to worry about. Just don;t ask us to cruise with Ventura again.   Read Less
Sail Date: September 2014
We were a group of 4 ladies celebrating our friend's 70'th birthday week on our first cruise. This cruise was brilliant, the ship was clean and well decorated, we had Freedom Dining which was great as we could eat where and when ... Read More
We were a group of 4 ladies celebrating our friend's 70'th birthday week on our first cruise. This cruise was brilliant, the ship was clean and well decorated, we had Freedom Dining which was great as we could eat where and when we wanted, we found the Saffron and Cinnamon restaurants and they were first class and our favourite.  We shared a table some nights and others were on our own, met some lovely people, only had to wait a couple of times when busy but not a problem. The staff in the restaurants and all around the ship were brilliant and very friendly and helpful. they made the holiday for us. They seemed to be mostly from India and were very friendly and work very hard. I hope the tips we all had to pay each day are evenly handed out to them and not taken to be part of their wage. They deserve to be tipped fairly. Everyone on the ship was very friendly and there was no snobbishness and luckily as we went in Sept there were no children, only a couple here and there, otherwise we would not have enjoyed having children running around and making a noise. we wanted an adults only holiday which is what we got. also there was a good age range, it was not full of old people, just a few here and there. We thought we would come home with a huge hill for drinks but were very pleasantly surprised, we had wine with dinner every night and jugs of Pimms during the day, it was very reasonable. The trips we booked were a bit expensive, glad we did them, but next time we would do our own thing as at most of the ports we were very close to the town so could easily have walked or got a taxi in. We would definitely go again and can't wait. Everything was very efficient with good organisation picking us up and taking us to airport, on trips, etc, so no worries there. We had an inside cabin which was adequate as we only slept there and got ready to go out for the day, would prefer a window next time, but definitely an adequate room for the amount of time you spend in there. Read Less
2 Helpful Votes
Sail Date: September 2014
The basics of life on the Ventura were well organised by P and O. The essentials of cabin management, feeding and entertaining the passengers were all well organised. All facilities seemed to function well, in particular the warm clean ... Read More
The basics of life on the Ventura were well organised by P and O. The essentials of cabin management, feeding and entertaining the passengers were all well organised. All facilities seemed to function well, in particular the warm clean swimming pools were much appreciated. General cleanliness around the vessel was impressive. Staff were enthusiastic and efficient in carrying out their tasks. However the sea passage from Dubrovnik to Venice was something else. I am amazed that my wife slept through the whole episode! I say that because she is prone to motion sickness, and if she had been awake she would almost certainly have been ill! As far as I am concerned this started around 1.30am, when I awoke as the ship was swaying badly and pitching hard up and down into obviously a heavy sea. I guess we were lucky with a cabin close to the bow so that we did not suffer from the pronounced swaying or leaning that others have reported elsewhere. I can recall the thunderstorms and lightning we had observed before retiring the night before, but had no idea of the mayhem they would cause in the middle of the night. I tried to get out of bed and found it hard to stand up, as since we were in an inside cabin we had no reference as to what was level! I was never aware of the apparent broadcast by the Captain at about 2,30am, which has been widely reported elsewhere. I only know that my last recollection of being awake and bouncing was about 3.30am. Although the captain toured the dining rooms the following morning to reassure passengers, his answers to my questions were largely humorous jibes which I did not find entirely helpful. AS an experienced traveller I asked him to confirm that such storms were unusual in the Mediterranean. He replied that "we certainly found one last night." I then asked if he had been on the bridge at the time? His reply was 'Not initially but I was straight after the phone rang." I am afraid that I find the response inadequate. This captain was always full of flippant apparently humorous remarks during his broadcasts especially as we were about to leave port. His standard phrase was something like, "the chief engineer assures me that the rubber bands have been fully wound to enable us to leave port on way to 'X'." I didn't find that funny, and anything he is reported to have said in the early hours of the morning as we were bounced around like a cork, I would probably have dismissed as well. As a retired airline pilot we were always advised don't try to be humorous with passengers during public address announcements as the passengers need to be assured that calls from the captain are responsible instructions particularly when emergency procedures may subsequently be required. I find it even more worrying that as far as I am aware there has been no official statement from P & O at all. Other reports on the internet, confirm what I observed that night, and indeed some suggest that the Ventura was built with a shallow draught which it seems is likely to lead to instability when adverse weather strikes. Read Less
Sail Date: August 2014
We've done several cruises but never flown before so this one was a first for us. Check in and transfer were very efficient, easy and the luggage appeared in the cabin shortly after lunch. I packed swimmers in the hand luggage so we ... Read More
We've done several cruises but never flown before so this one was a first for us. Check in and transfer were very efficient, easy and the luggage appeared in the cabin shortly after lunch. I packed swimmers in the hand luggage so we could use the pool on arrival. Plenty of clean swimming towels are available in the Spa changing rooms. Evening meal service and menu were once again brilliant, with options on the menu for every taste, and my gluten free diet again catered for superbly. Portions are smaller than they used to be, but frankly they were far too big before. After a starter, soup course, main and desert most 'normal' people will feel satisfied. For diners who are particularly hungry the waiting staff will, if spoken to nicely, bring extra starters, deserts etc. as always I found that showing respect to others earns respect. Sunbeds did seem to be a problem on this cruise, which I have not experienced before. I put this down to the limited sea days, the fact that some people were only on board for a week, and the 'British' need to go home with a tan come what may. Whatever the reason, it wasn't really P and O's fault. I also found most people had fried themselves plenty by around 2.30 and sunbeds could easily be found on the higher decks. The buffet as usual was busy and it is difficult to find a table. Which is why we always use the main dining rooms at breakfast, and at lunchtime. Most lunchtimes the restaurant was half empty. The choice was excellent as usual, with light snacks and more filling options available. I never understand why more people don't use it. We find you need to choose the trips carefully. Some do offer really good value, and the companies used are all of a good quality, it is equally as easy to do some things yourself so planning ahead is worthwhile. Others,when compared with the DIY option are a bit pricey, either way, the choice is yours. There isn't a big sell on the trips. Overall the ship was clean, staff friendly and we mostly met lots of like minded and pleasant fellow travellers. I would echo comments made by the smoker passenger who commented on the limited areas for smokers. I'm not a smoker, P and O have really listened to feedback in the last couple of years, smoking in cabins and on balconies is no longer permitted and passengers who are rude and disrespectful of others tend to out number the smokers ! Thanks P and O. Another great holiday. Read Less
Ventura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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