11 Helpful Votes
Sail Date: June 2019
Where do i start lovely shiny new ship comfy cabins and thats where the compliments stop staff no idea what they doing the ship is full of rude passengers who shove and push you in any queue i had one grab the tings for food out my hand ! ... Read More
Where do i start lovely shiny new ship comfy cabins and thats where the compliments stop staff no idea what they doing the ship is full of rude passengers who shove and push you in any queue i had one grab the tings for food out my hand ! These were not British people but other nationals one guy took the whole row of sun-beds with the cushions to reserve them this is at 7am arguing with the pool staff who removed them all inclusive drinks are like acetone and if you upgrade to premium package the run out after 3 drinks of your brand ! the buffet well if u like pizza burgers and hotdogs all day and all night this is the ship for you food repetitive and the deserts tiny and limited total chaos on board then theirs the excursions well they cancelled one of my trips booked by accident i went right down within minutes of booking and when i tried to cancel / transfer to another trip on tuesday for Thursday they told me i had to give 48 hours notice ! Well thats 48 hrs and i had booked it seconds ago but no they wanted 50 percent cancellation charge ! So we went on the trip the entertainment is awful for a new boat compared to other new boats who were out standing always some thing to do the boat rocks from side to side all the time even in calm Waters last night the coat hangers battering in the wardrobe drove us insane we had to take them all out so if you get sea sick take some pills With you the casino tiny compared to others i wont cruise msc again was first and the last ncl and royal Caribbean so much better Read Less
Sail Date: April 2019
wanted to try the yacht club experience and do not regret! The only thing we missed was an indoor pool or indoor Jacuzzi for the Yachtclub. We also found the yachtclub restaurant way to far from the yachtclub cabins.You have to walk all ... Read More
wanted to try the yacht club experience and do not regret! The only thing we missed was an indoor pool or indoor Jacuzzi for the Yachtclub. We also found the yachtclub restaurant way to far from the yachtclub cabins.You have to walk all the way to the other side of the ship. Food was very fine, but not realy special. The gala night had a very simple menu. The waiters are very friendly in the Muze! The ship is beautiful, The staff very friendly. The shows are good but just not that good as the MSC seaside. The decoration of the shows is quiet simple. The Casino is great. Very little smell from the smoking area. We didn't do any organised excursions. In Palermo. The hop on Hop of that was great to see the city. In Cagliari we just took the bus up the hill to Porcel to visit the beautiful kathedral and walked all the way down. We have already been to Rome. A good alternative for Civitavecchia is taking a taxi to the Tenuta dell'Argento restaurant at 10 minutes drive from the city. It is a farm in the countryside we you have the best fresh meat restaurant. If I would go again on a cruise with Msc, but always in Yachtclub. All the rest is to crowded. Read Less
Sail Date: April 2019
We booked all inclusive package for couple (3 massages p/p). When we tried to schedule our massages the spa reception lady told us that they cannot accommodate the time when we wanted to have our massage. She gave us all the rubbish times ... Read More
We booked all inclusive package for couple (3 massages p/p). When we tried to schedule our massages the spa reception lady told us that they cannot accommodate the time when we wanted to have our massage. She gave us all the rubbish times instead (our scheduled dinner time). She said they are fully booked. But how can they be fully booked when they are offering discounted massages everyday. The couple we met on this cruise who cruises regularly said to us that it's better not to book it in advance because they will give you a schedule according to your liking if you book it right there and then and they have discounts everyday anyway. Spa is basic, just 3 thermal rooms. No jacuzzi or whatsoever. Food is average. Not too bad. Not that great either. Bathrobes not available unless you pay extra hundred pounds (available for aurea guests only). Do not get the fantasia upgrade, there are travel companies who can give you free water at bella experience. Fantasia is not worth it unless u wanted a Mediterranean breakfast delivered to your room everyday (just croissants, bread, jam, cereals). Read Less
5 Helpful Votes
Sail Date: October 2018
So this was my third cruise, our first with MSC which we embarked in Genoa for our honeymoon around the Mediterranean. Firstly the ship is amazing and our room was lovely, we had everything we needed but unfortunately there were not many ... Read More
So this was my third cruise, our first with MSC which we embarked in Genoa for our honeymoon around the Mediterranean. Firstly the ship is amazing and our room was lovely, we had everything we needed but unfortunately there were not many other positives things we encounted on our cruise. The majority of the staff were unpleasant, shuffling around, generally miserable and you felt as if you asked for anything it was really putting them out. Whether it’s a lack of training in the customer service department or they are generally overworked and tired I am not sure. For anyone on holiday a cheery atmosphere where you feel special and nothing is too much trouble is what can make the experience a pleasant one, this was not the case here. The food was average, nothing to rave about but was very reasonable. For the size of the ship however pretty much everyone would go to the buffet for lunch as it was the only real food restaurant open so it was chaotic with some very rude people. The level of information was poor, we came to port and there was nothing mentioned about getting off the ship, where to go or the procedure. As I have mentioned we have done it before so knew the score but we spoke to some first time cruisers who were very confused. When you book a cruise with various ports you expect to be taken there. MSC don’t tell you that on some occasions they need to port 20 mins drive from the city. This is fine I understand it’s necessary due to the ships size etc but to then expect the guests to pay €13 each to get on the shuttle bus they provide I believe is wrong. This seriously adds up and I have never been expected to pay that with other companies just to get to the port the cruise said it was going to take me to anyway. One morning we decided to have a lie in, only to be awoke at 8 am by an almighty screeching noise. We thought the ship was scraping along the seabed as we were coming in to port. We phoned the steward who told us it was balcony cleaning. Before we knew it someone was on our balcony whilst we were still in bed, no warning. I had to leave the room after an hour as the noise was so irritating. I don’t think it’s unreasonable for them to wait a little so those who don’t rise early or maybe had a late night aren’t disturbed. Having a romantic meal was not possible. You are put on a table with a group of random strangers. Luckily they were nice people but we were with 6 others which made having a nice meal together in the restaurant for our honeymoon not something we could do. And lastly I would describe them as a low cost or no frills kind of cruise. You get your bed and food and that’s it. Ice cream, room service even the circus show that was advertised you have to pay for, all things that have been included with other cruise companies. The ship is stunning it’s just got a long way to go in the customer service department and to make guests feel special. Others have described it as feeling like cattle and I think that’s pretty accurate. Will be looking for another company next year. Read Less
9 Helpful Votes
Sail Date: July 2018
Our first MSC cruise and won't be our last. Chosen for the itinerary. Would have given it a 4 but for the disappointing dining experience. Ship is immaculate and although the ship was full it was kept spotless at all times. Was ... Read More
Our first MSC cruise and won't be our last. Chosen for the itinerary. Would have given it a 4 but for the disappointing dining experience. Ship is immaculate and although the ship was full it was kept spotless at all times. Was a real cosmopolitan mix on board dominated by Spanish and not many English on board which wasn't a problem for us. We booked a balcony cabin and were allocared a corner berth at the back of the ship on deck 11, which was fabulous with lots of space and the biggest balcony we have ever had (this was our 10th cruise). The service levels were good overall but did vary on a bar by bar basis. The only let down for us was the evening meal, which is a big part of our cruising experience. The restaurants were rammed with lots of young family groups and hence very noisy even on the late sitting, which surprised us given this was at 9.45pm. The menu was ok if a little plain as was the food. The best meal we had was in the Sushi restaurant which was fabulous. The wine choices were also a little limited even with the premium drinks package. That said we would still book another MSC cruise based on the overall experience Read Less
5 Helpful Votes
Sail Date: June 2018
This is a beautiful brand new ship, with absolutely loads of outdoor space and a fabulous 'boardwalk' outdoor eating area which wraps around the deck 8. Even though the ship was full, we can honestly say we never felt crowded. ... Read More
This is a beautiful brand new ship, with absolutely loads of outdoor space and a fabulous 'boardwalk' outdoor eating area which wraps around the deck 8. Even though the ship was full, we can honestly say we never felt crowded. There were lots of children activities with the slides and bowling alleys and zippiness etc, but quite expensive... you could buy a package but bowling in particular we thought very expensive. The 3d simulator ride was great. They had one art auction in the week which was fun, but I think will be looking to increase those. The shows were of a very high standard, but all a little 'samey' in my opinion with the dance and singing cast doing every night, so there were no surprises. We were extremely disappointed to learn that (despite having clarified this in advance as it was our reason for choosing this ship over another) there is no comedy club / or any type of comedy, an no outdoor movies. There is a big screen but it was used for images only. So I did feel that the entertainment in the evening was somewhat limited to the usual duos etc in the bars if you didn't feel like the shows or casino. The food in the main restaurants was average, but the buffet was way above average and excellent food. Also, all of the specialty restaurants were excellent, and the Tappenyaki one was worth it just for the show! The only downside was with the Atelier Bistro - whilst although the food was lovely, the ambience was hindered by it being next to the atrium and the band / kids disco etc that was playing whilst we were trying to eat... even the staff were complaining about this. Service was on the whole good. I found that alot of the staff spoke very limited english so found it hard to make myself understood sometimes, but generally the staff were pleasant and helpful. The MSC app was an excellent addition.. Overall a lovely cruise on an incredibly beautiful ship, just a few minor issues that need sorting out. Read Less
9 Helpful Votes
Sail Date: June 2018
The itinerary for this cruise was Genoa, Naples, Messina, Valletta, Sea Day, Barcelona. A very familiar Western-Meditteranean itinerary, but what a perfect way to celebrate the launch of a new ship and our marriage. We’d visited all of ... Read More
The itinerary for this cruise was Genoa, Naples, Messina, Valletta, Sea Day, Barcelona. A very familiar Western-Meditteranean itinerary, but what a perfect way to celebrate the launch of a new ship and our marriage. We’d visited all of these ports before, so we knew that for us the ship would be the destination, with the addition of an excursion to the beautiful island of Capri. With that in mind, we found that we didn’t leave the ship in any of the other ports, particularly as our cruise over the Christmas period covers all of these ports with the exception of Malta. To best cover the experience on this ship I’ll cover it in a few areas…. Cabin We stayed in a Fantastic grade balcony cabin, 13236. We found the cabin plenty big enough with a shower room. The shower had a nice glass enclosure (no curtain- yay!) Clothes storage was perhaps at a premium compared to some of the other ships with a lack of drawer space, however as this is ‘The ship that follows the sun” it stands to reason that most cruises will be a week or two at most, therefore there is ample space for that amount of time. Dining As mentioned in my preliminary thoughts, our first table on our first night in the Silver Dolphin restaurant wasn’t too great – the restaurant opened late and the food had by that time dried out and wasn’t appetising – far removed from the MSC we know. the service was slow and wasn’t the most friendly we’ve ever experienced. After the following morning’s breakfast we were assigned to the MyChoice dining section in the Golden Sands restaurant after meeting with Camilla who had been our maitre d’ on the MSC Meraviglia in November. That evening the experience was incredibly different – waiters who really knew their stuff, slick and efficient, friendly service from our waiter Alan from Honduras – again someone we’ve met on previous cruises. The tables in both restaurants were, as is common on large mass-market ships pretty close together but far enough apart to keep conversation to ourselves as a couple. MSC Seaview has a number of dining options, the complimentary options for guests in the main ship – ie not Yacht Club are the Golden Sands formal restaurant from breakfast and lunch, on an open-seating basis, your assigned restaurant for dinner and the two buffets – the main buffet being on deck 8 aft with terraces on both sides of the ship and a smaller buffet on deck 16. Extra-charge speciality restaurants are the L’Atelier Bistrot on Deck 8, surrounding the atrium, and on Deck 16 the Chef’s Court concept with the Asian Fusion restaurant by Roy Yamaguchi offering sushi and teppan yaki, Ocean Cay seafood restaurant by Two Michelin Star chef Ramon Freixa and the Butchers Cut steakhouse. In the middle of this area is a stunning wine and cocktail bar. As black card holders we were able to savour a complimentary meal in one of the speciality restaurants and chose Ocean Cay on the basis the food would be something different to usual – we dined twice in the Teppan Yaki on MSC Meraviglia so were excited to experience something new. We were not disappointed! The taster selection menu available as a loyalty perk offered a choice of three course meal. We opted for oysters, fish and chips and a melon soup. Ramon himself was onboard ensuring the dishes were up to his exacting standards and I have to say this was probably the best food we have eaten whilst at sea. One thing to note about this area is that it can only be accessed from the forward lifts. Not a problem, but don’t go to Deck 16 Aft with the expectation of walking forward to the restaurants! Food and drink highlights So, a key part of any cruise holiday is the food and drink. As seasoned MSC cruisers we are perhaps becoming too familiar with the menus, however this gives us the ability to understand how the food on a particular ship is compared to the other ships in the fleet we have been on. The Elegant Night menus on MSC ships are curated by the two celebrity chefs who work in partnership with MSC – Italian Carlo Cracco – host of MasterChef and Spanish Ramon Freixa. The menus on both of these nights offer, in my opinion, an excellent choice of dishes. Not to be missed are the ‘Chef’s specials’ on the left hand side of the menu under their picture is the details of their dish designed for MSC. Cracco’s braised blade of beef with pomegranate and Freixa’s duck royale (duck with foie gras) were both excellently thought out and well put together dishes, with a balance of flavour and beautiful presentation. We’d not tried either of these before as we’d not properly read that side of the menu! Beverage wise the choice available on the all inclusive drinks packages is extremely varied, with something to suit every taste. We took the All Inclusive Restaurants and Bars Deluxe package and were able to enjoy all of our drinks without the worry of a large bill at the end of the cruise. The Champagne bar on deck 7 serves Laurent Perrier Brut Champagne which is included in the deluxe package – great digestif to enjoy. A selection of oysters and other seafood is also available from this bar – we enjoyed three oysters here on our first evening at a cost of €9 together with a couple of glasses of champagne. Daniel, Anna Maria and Anastasia here work incredibly well as a team – as it’s not too busy they have time for a bit of a chat. It was wonderful to see them again after previously meeting them on other ships. Bars Over our years of cruising we have noticed that when getting onboard a new ship most passengers will find a venue they gravitate to. On MSC Seaview for us it was the Seaside Lounge on Deck 8, with the excellent service of Tayla, Gusti and Pun creating a great atmosphere. This bar offers a wide selection of cocktails and wines, as well as the usual beverages. The entertainment in here in the evening was a jazz singer whose voice was second to none, with almost as much depth as Nina Simone. Over the way from the Seaside Lounge is the Sports Bar, with a number of screens showing various different sports. We were absolutely delighted to see Francisco from MSC Fantasia and MSC Meraviglia in this bar, and he seemed genuinely pleased to see us too. The Sports Bar has a wide selection of beers both on draught and by the bottle, as well as various cocktails and mixed drinks. Both theSports Bar and the Seaside Lounge have access to the outside promenade, with seating readily available. Seaview has a multitude of other bars – we made it our mission to get round them all, and I think we succeeded! It’d take too long to write something about all of them, however I will just mention the area in the Piazza around the Chocolate Factory where the evening’s entertainment is a party band with some great tracks and the Panorama Bar on Deck 16 offering your usual pool-side favourites as well as those ever-so tempting creamy cocktails – Molten Lava anyone?? Overall experience MSC Seaview offered something entirely different from any ship we have ever been on, and what an experience it was. Unlike MSC Meraviglia which was inward focussed on the extravagant central promenade, Seaview is all about connecting you with the outside and the sea. Each bar had plenty of seating, and with the design of the ship the added bonus is that the bar areas all have a different atmosphere and feeling. This ship never felt crowded, even on our day at sea – probably because of the high number of balcony cabins, the promenade and the deck space. There is an abundance of activities, from ten pin bowling, the longest zip-line at sea, an aqua park, rope bridges, the casino (I had an excellent stroke of luck on our final night!) a beautiful theatre, gym, spa, three swimming pools available for the general ship’s population, arcade games, live music… It would be impossible to become bored on this ship. So, I’ve often written of my love affair with the line’s previous flagship MSC Fantasia for its timeless beauty and elegance (hard to believe she is now ten years old!) So, how does MSC Seaview compare? Well, she’s obviously much bigger and newer. Strip that away and what you have is a ship with the undoubted feel of an MSC Ship, public areas that flow from one to another and of course those sparkly stairs. I had previously said that it would be hard to improve on Fantasia, but, with Seaside and Seaview I think MSC have done it! This holiday, despite the small niggles on the first night which should be expected with any new restaurant / hotel / cruise ship, was a great success. We thoroughly enjoyed it. Thank you to the wonderful crew for making our honeymoon so special, and I hope we will all meet again soon! Read Less
5 Helpful Votes
Sail Date: June 2018
I only chose this cruise ship because of the booking agent. This was truly a disappointing and bad experience from day one. The crew was very rude and unprofessional and the food was horrible. The same food for seven days; french fries, ... Read More
I only chose this cruise ship because of the booking agent. This was truly a disappointing and bad experience from day one. The crew was very rude and unprofessional and the food was horrible. The same food for seven days; french fries, hotdogs and hamburgers. You have to be kidding me! For all the money my family spent on prepping and creating our Reunion with you guys, it was a waste of money, time and effort. While docking in the Bahamas, for whatever reason, the ship decided to flood in the elevators and hallway on floors 5, 6 and 7. This caused our last day to be a total disaster. what little activities set for that day was canceled. We spent about a half hour attempting to get food after boarding the ship from our excursion. We had family member who were diabetics, asthmatics and other health issues.It was blatantly obvious, crew members were catering to the Europeans and not to Americans. While at the formal captain's dinner, the head waiter failed to acknowledge my table. It was like I was in the center of a triangle. The three tables around me were greeted and welcomed, but, my table tended to appear invisible. No one cared enough to address our concerns. The head waiter acknowledge all guess and tables arounds us as I witnessed them sliding money in his hand. I was appalled and felt disrespected with all that was going on around us. I guess, if the price was right, you were able to get anything you wanted and if it wasn't you were totally ignored... Read Less
Sail Date: April 2018
We chose this cruise because it departs and arrives from a single location (Savona), where we can park our car safely. This is our third time to cruise with Costa and we always enjoy their friendly service and their on-board entertainment. ... Read More
We chose this cruise because it departs and arrives from a single location (Savona), where we can park our car safely. This is our third time to cruise with Costa and we always enjoy their friendly service and their on-board entertainment. The itinerary included some of our favorite locations (Malaga and Barcelona), as well as some places we had not been before (Valencia and Cadiz). The length of stops was okay, except for Barcelona, which was only about 4 hours and was therefore pretty frustrating. Savona is always our starting and stopping place for Costa cruises. This is a lovely little Italian town. Boarding was well organized, with parking and luggage service. We dropped our bags off together with our car, then walked into the terminal and waited for our boarding time. The parking/luggage attendants are really friendly and they took excellent care of our luggage and our car. After boarding, we had time to have a drink or snack while enjoying a view of the harbor, waiting for the cabins to be ready. When our cabin was available, they advised us, and then our luggage was there waiting for us, without incident. Disembarkation at Savona is chaotic and not so well organized. Although Costa enforces the disembarkation schedule, there were too many people in the terminal at one time, making it very hard to negotiate with a wheelchair AND baggage cart. However, we were prepared for this and we just took it as it was. We were driving to our next location so we were not stressed about meeting a plane or train, but I can understand others who did have to deal with that stress. We highly recommend to others to NOT plan to drive a long way on the day you leave the cruise, because you will be really tired. We normally drive a few hours to Firenze (Florence) that day, and that is as far as we would want to drive that day. Prepare to be exhausted at the end of a cruise. On board, we enjoyed the evening shows with fantastic dancers and great musicians. They truly make it easy to have fun. This time we were less than impressed with the overall dining experience, where we felt that the variety was limited, and the qualify of food was not as good as on previous Costa cruises. Unfortunately, Costa does not really cater to travelers in wheelchairs. They have some accessible cabins, but very few accessible suites, and so far we have been unable to get a suite, even though we tried to reserve from the first day the cruise was available online. Maybe we have to have some other connection that we don't know about. More about the cabin below. Excursions organized by Costa do not offer wheelchair accessible buses, so it is up to us to organize ourselves. We gave the "Public rooms" category a lower rating because in many places, the music was way too loud, making it impossible to have a conversation. However, we found a piano bar where the music was to our liking and not too loud, and there we enjoyed snuggling with drinks and having time to just be together as a couple. Overall, we had a great time and are looking forward to another cruise in the next couple of years. One plus of traveling with Costa is that they are registered in Italy and therefore are subject to EU regulations. One of these regulations states that when traveling with a disabled person that needs constant assistance, the companion/carer does not have to pay other than drinks and taxes. Costa respects this regulation and therefore we pay full price only for one of us. However, beware that if you are eligible for this allowance, you must request it from Costa BEFORE departure. We learned about this during our second Costa cruise but too late to request it for that cruise, so this time we were wiser. Read Less
Sail Date: April 2018
MSC in the Caribbean, as it has several competing companies, focuses on service and care. In Europe, as it has no competition, the mess is general. They exchange Coca Cola for Pepsi, exchange San Pellegrino and Panna water served in ... Read More
MSC in the Caribbean, as it has several competing companies, focuses on service and care. In Europe, as it has no competition, the mess is general. They exchange Coca Cola for Pepsi, exchange San Pellegrino and Panna water served in America by anyone, the attendance worsens noticeably, with bad prominence for the attendants of Venchi and the safety when returning to the ship. Calumet, which is the restaurant that serves 20 hours, falls a lot of quality, nothing resembles the cruises that MSC does in the United States. The buffet worsens and the replenishment is bad. The schedules provided in the booking are different. For example, FP5 should leave Rome, but FP7 left. Should arrive in Mallorca the 3PM but arrived at 1PM and should arrive in Genova at 9AM but arrived at 7,30AM. The ship is great and, at the Yacht Club, better still, but do not just cruise with the ship. The only positive caveat, though somewhat elitist, is that the Yacht Club staff, especially the Top Sail Lounge and the butlers who serve the cabins, are great and try to lessen the effects of the Italian Way. (Google Translator) Read Less
10 Helpful Votes
Sail Date: March 2018
Initially I was concerned with some of the reviews that we had read. We decided to continue with the cruise and this was the best decision we could have done. Yes the cruise was different than the US based cruise lines but if you are ... Read More
Initially I was concerned with some of the reviews that we had read. We decided to continue with the cruise and this was the best decision we could have done. Yes the cruise was different than the US based cruise lines but if you are going to sail with a Eupoean ship, keep an open mind...be willing to experience other types of cruises. The ship was clean and the staff was wonderful. We booked the angled balcony suite with the external jacuzzi. This cabin included the Aurea experience which allowed us to do priority boarding, free choice of dining time, unlimited drinks and two massages (one per two adults). There was so much to do on the ship, so even if you with to skip a port of call, you will not regret it. We really could not understand how some passengers had negative experiences. My suggestion to anyone that chooses to read this review is to understand that everyone is different and therefore expectations are also different. For us, we chose to create our own wonderful memories upon this beautiful vessel! Read Less
11 Helpful Votes
Sail Date: March 2018
We were on the Meraviglia March 11-18. We booked the cruise about 5 weeks before departure because we had the opportunity to travel to Europe for work during March. With the tight timeline and last minute wedding items to attend to (our ... Read More
We were on the Meraviglia March 11-18. We booked the cruise about 5 weeks before departure because we had the opportunity to travel to Europe for work during March. With the tight timeline and last minute wedding items to attend to (our wedding was March 3) we thought a cruise would be a great option. We were not able to relax during our honeymoon because of serval inaccuracies between the American booking site and the Italian services offered on board. We spent a week arguing with your staff about packages and experiences we had prepaid! Upon talking with other couples from the US and Europe we found they all had similar issues. Drink Package Upon arriving at dining we were told that we could choose from house wines only. The American site clearly listed several wines to pick from (I believe they are the ones listed "by the glass" on the dining room menu) including sweet wines. We were not in the mood to argue with our waiter so went to guest services after dinner. We were told the American site is wrong, that they could not give us a refund and they offered us a draft beer package. Why weren't they able to at least give us an onboard credit? We made due with these tickets, but on top of the 24 other drink tickets we had with our cruise package we were not able to use all of them. Every time we tried to use the water bottle coupons from the beer package the waiters questioned us, told us the coupons were old and asked if we got them from another ship. It is a horrible feeling to be accused of stealing for a $2.75 bottle of water! Our last issue came the last night of the cruise. We used several drink tickets at the bar on the 6th floor. The bar charged us for 2 bottles of wine (we ordered wine by the glass) and several other drinks, instead of applying our drink tickets. This caused us to have to go to guest services once again and wait in the never ending line. Cirque show We prepaid for both shows, one for dinner and one for drinks. It is truly ridiculous that you can not pick your show day and time online when you prepay for this experience. We went to the lounge to book and were helped by an employee. We were told to come back the next day at 5 pm to pick up the tickets. When we arrived the next day, our reservation had not been made and we did not have seats for the show that night. After a stern conversation, the manager was able to rearrange and get us in to that showing. An experience we were most looking forward to, overshadowed by the lack of attention to detail and customer service. Excursions One of the main reasons we choose the cruise as our honeymoon was because of the excursions offered. The following pre-booked excursions were canceled during our trip: Cycling in Palermo and Surrounds Flavors of Barcelona Marseille e-bike discovery tour We did not enjoy our replacement excursions in Palermo and Marseille. Upon speaking with the excursion manager, we learned that the bike rides in Palermo and Marseille aren't offered on the ship because the ship does not have bikes to loan out. Why then, was I able to book and prepay for these excursions? We also learned, several of the tours never happen, for example the jogging tour. One of the other issues we experienced was the excursions sale staff. We were told a minimum number of people were required for a tour to take place, but the sales staff was not allowing people to sign up for them. How can you ever meet your minimum capacity if your staff is steering people in the opposite direction? After talking to the manager for several minutes we asked for confirmation that the Barcelona e-bike tour could depart the next day (this tour was not listed online but was in the printed excursion information). She made it work, and it was our favorite day on the cruise. Departure off ship/ tour groups Our final frustration happened when we were trying to get off the boat one final time. The disembarking was 2.5 hours behind, and the first time they made an announcement about the delay was at the 2 hour mark. All the people who were following instructions about their colors were on deck 5,6,7 with no where to move. The large tour groups were huddled together taking up so much space. At one point we asked employees to help control the crowd because the tour groups were blocking the front desk as we were standing in line to get the alcohol charges removed. Tour groups really should have a private meeting space and be escorted by cruise staff when there are hundreds of them gathering at once. On a positive note, the Meraviglia was a beautiful ship our room was spacious for an inside cabin. Our room steward took excellent care of us while we were onboard. We also had a wonderful last night onboard at the hibachi restaurant. This however, does not make up for all the problems we experienced. Read Less
9 Helpful Votes
Sail Date: November 2017
This was our first and last cruise with MSC! I was travelling with my husband, daughter and her husband. We booked two cabins, both on deck 12. Luckily, we all flew in a day before the cruise was to begin to have time to visit sites in ... Read More
This was our first and last cruise with MSC! I was travelling with my husband, daughter and her husband. We booked two cabins, both on deck 12. Luckily, we all flew in a day before the cruise was to begin to have time to visit sites in Genoa. However things went from bad to worse. Below is a list of my grievances with MSC: -The cruise was supposed to depart from Genoa (Genova), Italy. However we got a message from our travel agent that our ship would now not be docking in Genoa, but that MSC Orchestra would be picking us up in Marseille, France. (First MSC informed us that we would be picked up by a ferry (where cabins and meals would be provided). However the next morning at 8am MSC issued a notification that we due to report (check-in) between 9-10am we had to hurry and be at the port to catch this ferry. We arrived at the port at 8:50 cancelling all our plans to view Genoa. We were told to wait in a cold room with no food or drink provided (except what was in a vending machine, however 2 of our family have severe medical dietary restrictions. And yes, MSC was made aware of these restrictions well in advance of the cruise.) Then we informed that there would not be a ferry provided, but we were now going to Marseille by bus. However the bus would not leave until all 99 passengers arrived at the port. This took hours! We boarded the bus at 12:15pm. We were then told that they would not be taking us to Marseille, but to Nice to stay in a hotel (no meals or beverages provided except for breakfast in the morning. The only break we had was at a gas station on the side of the hwy. Bus drive took 4 hours mostly because the driver drove slowly and took several suspicious detours. We could see his GPS which he ignored and other passengers had their own GPS monitoring. We had to press the issue with the MSC representative aboard as well as the driver. Still the drive took way too long. By the time we checked into the hotel most businesses were closed and we had to wait until 7pm to eat dinner, UNACCEPTABLE!) Also no time to see Nice. Boarded the bus to Marseille the next morning (different driver same treatment-no food, circulus route with many turnarounds and yes he had a fully functioning GPS!). Still no food, no beverages, no bathroom breaks. Arrived at the MSC port in Marseille at 11:30 am to a cold terminal, no food or beverages provided. Mad rush for the restroom, however there was only 1 stall for women and 1 stall for men. Shameful! Then took up over an hour to board us all. So no time to see Marseille. MSC said they would only give us a one day credit, but we actually lost full use of 2 days of sightseeing and dining. In closing this long review, I should say that I have been on several cruise with 3 different cruise lines, so I know what to expect. That being said, you should never sail with MSC! Read Less
4 Helpful Votes
Sail Date: October 2017
Intriqued by the Mediterranean itinerary, the Yacht Club ship-within-a-ship, the bargain pricing AND the program that matched our Princess loyalty status, we couldn't be happier with our experiment. We have already booked the new MSC ... Read More
Intriqued by the Mediterranean itinerary, the Yacht Club ship-within-a-ship, the bargain pricing AND the program that matched our Princess loyalty status, we couldn't be happier with our experiment. We have already booked the new MSC Bellissima for the same itinerary in 2019. Highlights? *absolutely gorgeous and easy to navigate ship that is downright lively with great shops, parties and activities *a BUTLER in Yacht Club that met and anticipated every need. Service exemplary throughout the ship. *all but highest end alcohol is included in Yacht Club. I kept track We had 74 drinks and two bottles of free Prosecco. *top-notch food in YC Dining Room AND specialty restaurants, eg Anchor Pub and Butcher,s Cut. Excellent Chef’s Table in EATALY, GREAT PIZZA. *TWO Cirque Shows, production shows fun as well EXCEPT see below *terrific itinerary that included Messina, Naples (we visited Sorrento),Marseille, Malta and Barcelona (don’t miss the Maritime Museum). Lowlights? *Wish they had told us about the planned transportation strike in Genoa when we disembarked. Cost us over $200 to get to Milan. *godawful on-board computer and television system—their website is poor as well. No reason it should be so poorly designed. *Poor meal at Cirque Show dinner—not up to high standards in YC. Mushy fish, overcooked vegetables at a meal we paid extra for. Would opt for cocktail show in future) seats are better at cocktail show as well. *hands down MAGIC FRIENDS is the lamest magic show in the history of the universe. *very limited storage in interior cabin, tiny closet *small casino with impossibly slow bar service Read Less
9 Helpful Votes
Sail Date: October 2017
We chose MSC and this particular cruise because the itinerary Ports of call, suited the half term break for the UK Schools, we booked an Air Cruise, so MSC booked our flights on British Airways, the downside of this, is our flights were ... Read More
We chose MSC and this particular cruise because the itinerary Ports of call, suited the half term break for the UK Schools, we booked an Air Cruise, so MSC booked our flights on British Airways, the downside of this, is our flights were booked on a group ticket, therefore, you cannot check in independently on BA website, on day of departure, early morning flight from LHR, we got shunted around Terminal 5, looking for customer advisors to book us in, the matter got sorted out eventually, but we were disappointed and considered it a bad start. On arrival in Milan, we were transferred ok by coach to Genoa to embark the Armonia, we were bemused by the Italian officials who kept pushing bits of paper around, and bemused at the fact you do not get your cruise card issued at check in, you are pushed on to the ship, only to have to go to your cabin and pick up your cruise cards, then have them activated at electronic data points around the ship, and attach a credit card authorisation up to £250.00 with further authorisations as necessary. So far so good, then on 1st day the life boat and muster drill went ahead, but no one told us we had to scan our cards with the lifeboat attendants, subsequently, we were reprimanded by letter for not attending when we had attended, again another trip below decks to deck 5 to tell reception we had attended, which they promptly promised to rectify, on day 3 we were asked to do the same again. The Ship carries about 2500 passengers and about 700 crew, the majority of the crew are Indonesian, Bars, Buffet, cabin attendants, The ships facilities, and we understand this ship has been refitted it has to be said is exceptionally clean, below decks, the public areas are nice and the Cafe San Marco, the Bar Duomo, etc, and other bars are fairly nice, but this ship is not the RCI Harmony of Seas, or similar, its a much smaller vessel, and the entertainment caters for mainly the Italian Cruise crowd, overtime an announcement is made its in 4 languages, which does kind of give you a headache, secondly, the entertainment on board is limited to the Teatro Le Fenice, with mainly Gymnastic style shows, hand standing, and rather bizarre cabaret acts, we did not use the fine dining areas as the buffet seemed quicker and more accessible, however at peak times, seating is an issue, although there is more seating outside in the Pizzeria, and the Burger and Fries areas, plus you have Italian Gelateria, and Juice bar outside, thats a plus, the Burger and Fries area is open all the time for snacks, as is the pizzeria, although I have to say don't expect Dominos or Pizza Express quality pizzas, they are in the main Margherita's with a bit of this and that on top. The MSC Drinks package policy is rather difficult to get your head around at first glance, since if there are 2 of you sharing a cabin which is the most likely scenario, you must purchase 2 sets of unlimited beverage packages which can be a waste if one of you does not drink, secondly, its pricey, as much as 50 Euro a day per person, or 26 Euro Per day per person if its just unlimited drinks at meals. You can purchase a coffee package for 14 coffees or water package, or soda package, again this to me is bizarre because you are given a book of tickets, which for me is back to school...anyone remember it, every occasion you order a coffee or soda, or ask for water, you have to find the relative book of tickets, to which you must carry them around, and then prefer your cruise card, and sign for the receipt on delivery, again, time consuming, when Norwegian just scan your card and thats the end of it. We used the Thermal Spa area, which for E120.00 plus 15% tax, seemed attractive until you find that there are no Jacuzzi's only, a Sauna, a Laconic room, and some Thermal beds, however having said that at some times we were the only people in, and on a basis that it costs E39.00 per day per couple it works out fairly good value if you use it 4 times in the week. Also unlike other cruise lines, there was only cold tea, and not juice and water as we had experienced elsewhere. The Buffet was our main point of dining, after 2 days my wife started to predict the menu, its mainly caters for Italian customers, lots of Salads, Pasta, some meat, but the menu did not have theme nights as seen on RCI or Norwegian or similar, we were getting fed up with the food after day 3, and started to cut down on what we had, and to be truthful we were disappointed with the food, after having a Scandinavia and Russia cruise with RCI in May, where we experienced the food choices there, this was at best underwhelming. Service on board was fairly good, there did seem to be a lack of drinks waiters during peak meal times, but on deck in the smoking area, we were well looked after with plenty of staff to take our order for drinks, the Cabin attendant was attentive and the rooms made up well every day, and beds put down at night, also one thing I liked was that we had fresh towels every day, the only negative about our ocean view room is that the shower is far too small for most people over a certain body size, the shower has a curtain which sticks to you, every time you go in, which is irritating, I ended up on 2 days going to the Thermal spa area to have a proper shower, however this maybe due to the cabin size, there is sufficient room under your bed for 2 suit cases, but their seemed to be a lack of hangers in the wardrobe, whereas on other cruise lines there has always seemed to be an abundance. Embarking from the ship at the close of the cruise seemed to work ok, our bags were taken on the green tag, and we left the ship within 25 minutes of sitting in the theatre, we were directed outside to our transfer coach, and that seemed to work very well, the only problem again with doing flights through the cruise line is that they drop you off at the airport straight away, which means you have not got time to do anything, and we sat all afternoon in Milan Airport in a private lounge waiting to check in, we understood other passengers from other ships on the same Cruise Line, had been there since 9am for a 17.45pm flight. The itinerary was good, which was Genoa-Marseille, Marseille-Port Mahon Balearic Islands, Port Mahon-Cagliari Sardinia - Cagliari - Malta - Malta - Messina - Messina Naples, Naples - Genoa, we initially booked an excursion to Arles in France, but found out after we had booked the tickets, that they cancelled it, because lack of interest, we were offered an alternative, but asked them to cancel, as we were not interested in any other excursions, In the end we took the transfer at 15 Euros per head to Marseille as the ship docks about 25 minutes away, Port Mahon doesn't require any transfer, the port is just in front of the ship, it can all be done by walking, and Cagliari is walkable as well, we took an excursion for Taormina and Messina, and finally on the last day, Naples to Pompeii, this is an excellent excursion although rushed !!! and lots of hanging around waiting for the tour guides to count up the passengers on the tour at every twist and turn, plus lots of walking, around cobbled streets, however, the opportunity to see Pompeii under Vesuvius is not to be missed. All in All, I think MSC has not caught up with other Cruise operators, in terms of choice, and needs to improve its offerings, it caters mainly to Italians, and the excursions for english speakers is mixed in with German speakers, which means all your tour guide announcements are made in English, then you have to sit and listen on a headset to the same in German, if you speak German and English great, you get to hear it twice, if you only speak German or English, its going to give you a headache, Would I go again with MSC, sadly, whilst some aspects of the cruise were great, i.e. the Ports itinerary, No I would not, and that isn't because I think MSC is that bad, I just think its not as good as what you can buy elsewhere, for a little more money, so for me its a value for money issue, and other cruise operators just do it so much better and have more choices, with better facilities, to me MSC is a no frills cruise, with limited offerings both in Dining and Entertainment. Read Less
13 Helpful Votes
Sail Date: August 2017
We chose this cruise because we flew into London for 2 day -took Eurostar to Paris for 2 days -then train to Marseilles. We Ubered from St.Charles train station for 21euros, great uber driver, we embaraked about 2 pm with a very short ... Read More
We chose this cruise because we flew into London for 2 day -took Eurostar to Paris for 2 days -then train to Marseilles. We Ubered from St.Charles train station for 21euros, great uber driver, we embaraked about 2 pm with a very short line.This is a first time for us so even as we didnt know what steps to take we made it without a problem. We went straight to the cabin and greeted by our new best buddy Rommel. He was great, attentive, and cleaned our room like twice a day. Our beds were put together to make the large bed which i kept falling in the middle all night, but oh well. We had the inside room, no window It was pretty large and the bathroom was large too. We could put our luggage under the bed and it had a small fridge. had all-in-one shampoo/soap in the shower. Overall i was impressed with the size of the room. We had breakfast brought to the room for 10 extra euros a day. All carbs, no meat, so i went out to the buffet to add cold cuts. Breakfast buffet does not have hot food that i could remember,only cold cuts, bread,cereal, danishes,donuts. negative on eggs or bacon. Buffet food was good, there were certain days that the buffet had my favorites like Prawn, Paella etc. I think that was when we docked in Spain. I preferred the dining food over the buffet. Our seated dining was a table for 2 with the view of the ocean in the back, they said that was the best seat in the house. It was very romantic. Our waiter Nyoman was training and he was shy at first, but day 2 and 3 etc, he loosened up and felt comfortable with us too. I danced with the waiters on Italy night and it was great fun. Gelato and crepe bar was cute and colorful but extra cost. We got the middle drink package 26 euros a day, gave me all the sodas i wanted and a few cocktails(i dont drink much), but my husband was constantly out of package for the drinks he preferred. So he settled for Gin and tonic, so maybe the third tier was better but didnt match me, the non-drinker, in cost. Coffee was excellent Illy cappucinos all day long. The announcements are in italian with brief English translations so might as well be all italian coz i didnt undertand a thing, but thats ok coz the itineray plan was in english. The Shows were one main show an evening, and band nights in different bars on the ship. I didnt care for the shows, seemed mediocre but the bands were fun, also in italian or english songs with accents The singing contest was fun, also an italian host. No translation except for the American songs they sang. There were always dancing lessons all over the ship and plenty of people joining in. the day activities were few so its best to get off the ship and check out barcelona, palma de mallorca, civitavecchia, savona , and spend the day or half a day outside. It was very very hot outside this time of year. Pools are very small, So i never used my bathingsuit because it was too tight and crowded. Photo guys were out to sell. They didnt have choices in the packages basically it was 14,20,30 euros for individuals or 400euros for all. Couldnt afford to buy them all. We took a drop off costa sanctioned bus to Rome and we walked it ourselves. Then we ubered to the Vatican. It was cheaper and at our own pace. We felt we did the right thing for us. All went smooth and got back to the ship right on time. Embarking was chaotic so we sardined our way back in. Disembarking was easy and we found our way back to the train by taxi because uber couldnt get in 28 euros. For the inexperienced cruisers like us, we were very satisfied, but all the experienced ones may find the need for more activities on the ship. My husband says he loves cruising now, so thats all of it in a nutshell. Read Less
18 Helpful Votes
Sail Date: July 2017
Nice boat, could compare in some points to NCL and RC but............ lack of staff , no choice with food. Buffet is mainly composed of pizza and pasta and closed at 4PM , so when we were coming back from shore excursion there was only ... Read More
Nice boat, could compare in some points to NCL and RC but............ lack of staff , no choice with food. Buffet is mainly composed of pizza and pasta and closed at 4PM , so when we were coming back from shore excursion there was only pizza, hamburger and Hot dog to eat. The Staff is working hard but can't keep up with the demand. Wait for the pizza to be ready, wait for food wait... wait... . The worst fall back is that you have to pay for everything, ice cream, water, ice tea ect...2.90 Euros for a tiny tiny scoop of ice cream. The beverage package for soft drink is not unlimited only 14 coupons for the week NCL and RC are unlimited . Again.no service, at the swimming pool bar I waited over 20 min to get a drink , I waited over 1 hour and I do not exaggerate at the front desk because they forgot to leave the coupons for the drinks in my room they were purchased before the cruise. the next day 30 min for the same thing, I still didn't received the coupons. My table at the dinning room wasn't assigned on my card. So the first day we waited until 10h30PM to eat. In the dinning room who has a look of a cafeteria more than a dinning room the supervisor reprimanded a waiter on front of guests. He deserved the reprimand but not on front of all guests.( He was not taking care of his tables but was joking and laughing with the young busboy). The food at the dinning room was just OK and portion so small, we had to order twice. No variety. Always the same very small slice of beef with different sauce. We stuffed ourselves with bread. The speciality restaurant very expansive 36EU for a steak, 6 eu for sides ect... NCL and RC you pay 50USD for a 5 course meal. Overall I wouldn't recommend MSC if you are used to service, nice dinning room, nice space, go with RC or NCL, do not waste your money on MSC. Read Less
2 Helpful Votes
Sail Date: June 2017
We choose to be in the first trip of this amazing ship! The MSC Meraviglia is the new born in MSC Family and it really elevates the concept of cruising. We embarked in Genoa and the embarking process was quite smooth. Once ... Read More
We choose to be in the first trip of this amazing ship! The MSC Meraviglia is the new born in MSC Family and it really elevates the concept of cruising. We embarked in Genoa and the embarking process was quite smooth. Once onboard you arrive directly in the promenade, the crew is taking you a picture and suddenly you are overwhelmed by the WOW effect of the ship! Everything is amazing, from the promenade to the thematic restaurants, from the spa to the kids area. Do not miss the video show at the promenade! We were in an balcony cabin, the accomodation is fine for a couple, we really enjoyed the view and the possibility to relax before dinner. We went for buffet most of the time, the variety and quality of the food is so high we did not feel the need to have a formal dinner at the restaurant. BTW We had an amazing dinner at Butcher's cut (steak house) and a very nice Italian Apero in the promenade at Eataly. The entertainement is very funny and the staff is really involving people! Good job guys! We appreciated the different music areas and it was great to have the disco in the Sportplex during the night! The kids areas are marvelous, we are a young couple with no kids but we really enjoyed the way the areas have been designed. Great idea the lego selfie bench! Read Less
5 Helpful Votes
Sail Date: June 2017
I travelled with my girlfriend since the cruise was a gift for her birthday. It was our first time in Genoa and in Malta. Embarkation was absolutely smooth and not annoying: we had the chance to meet some other passengers and to have fun ... Read More
I travelled with my girlfriend since the cruise was a gift for her birthday. It was our first time in Genoa and in Malta. Embarkation was absolutely smooth and not annoying: we had the chance to meet some other passengers and to have fun altogether since we were looking forward to starting our holidays. The ship is really well designed, new and full of new high-tech equipments. Apart from one show that I did not appreciate so much, all the others entertainment activites were really great and especially we had the chance to see one show from Cirque Du Soleil. Food was incredibly good. Especially the Japanese restaurant and the Eataly corner. We did not travel with children but we noticed that both teens and kids can have so much fun onboard of this ship. I would recommend to my family and also to my friends to go onboard and have fun on this ship. Read Less
1 Helpful Vote
Sail Date: May 2017
My boyfriend and I are 19 and 20. We are both pretty busy people starting careers and completing various qualifications. Last minute (one month before the holiday) we booked to go on the Orchestra end of may to early June for a week. ... Read More
My boyfriend and I are 19 and 20. We are both pretty busy people starting careers and completing various qualifications. Last minute (one month before the holiday) we booked to go on the Orchestra end of may to early June for a week. First of all the cabin was everything and more than what we expected. It was spacious and bright, despite the balcony being directly above the lifeboats the balcony was private and it was big and very clean. The room was large and had a big mirror opposite the bed which meant a lot of reflected light making the room look even larger. Air conditioning was fantastic, was always the temperature we wanted. Secondly the ship was contemporary, perhaps an acquired taste in some bars (animal prints etc.) however the rest of the ship was clean and modern and there were many other bars to chose from obviously! The buffet was unbelievable. I have been on many cruises where the buffet was perhaps average at best, but the Orchestra had fresh pizza every day all day at the buffet with other wonderful Italian food. It was fresh and a lot of the food really clean and healthy. Felt like a cleansing! Was so much better than I expected. The food in the restaurant was of a normal standard, however the waiting staff made up for the average food. They always made the effort to make a conversation, big smiles and very polite. The was one bar that we went to every night before dinner (The Amber Bar), one barman made the effort to get to know us etc. and he bought us snacks with our beers (and refilled them sneakily after we had finished them). I can't give an accurate report on the entertainment because we didn't engage with any of the activities or entertainment as my boyfriend and I spent everyday all day enjoying the port we were at! The ports were perfect (Barcelona, Ajaccio, Rome, La Spezia, Genoa, Cannes and back to Barcelona). Every port was wonderful. I especially rate La Spezia, if you go there buy the ticked for the boat which travels to all the nearby seaside towns, these towns are called the Cinque Terres, if you stay at La Spezia you are missing out on the most breathtaking scenery, we spent all day off the boat and got very burnt! We had an excursion in Rome and it was fantastic, the guide was patient and very knowledgeable. We went on the Vatican tour which was brilliant and so informative. It's the little details she knew which made it all very special. I think this ship is for all ages, from a casino to a wonderful looking children club. However we didn't travel with children, but we felt that the ship was suitable for everybody. Would 100% travel with MSC again, was brilliant and the staff were incredibly kind. Read Less
13 Helpful Votes
Sail Date: April 2017
Chose this cruise as I particularly wanted to sail into Valetta. Have sailed with MSC before. This time boarding took over 2 hours in Genoa. I met people who said they had taken 4. This meant the cabin was ready as soon as we boarded. I ... Read More
Chose this cruise as I particularly wanted to sail into Valetta. Have sailed with MSC before. This time boarding took over 2 hours in Genoa. I met people who said they had taken 4. This meant the cabin was ready as soon as we boarded. I had booked a table for two at dinner and as always we were on a table for 8. This was an anniversary cruise and a rare opportunity for my wife and I to spend time only in each other's company. I asked to be moved but was told 'not possible' even though restaurant was only about 60% full. Fixed this the following day with helpful Maitre D. Our unhelpful waiter then rejected my 30e bottle of wine orders saying he would bring something much better naming a wine I do not know. I asked how much and in an incredulous tone clearly designed to embarrass me into silence said " you want to know how much it is?" I am too old (and mean to fall for this so said yes. Rather sheepishly he pointed to the wine on the menu at 99e a bottle. I refused and he got his own back with dreadful service all night. Luckily the change of table brought a change of staff and the two new waiters were friendly and attentive. Oveall a ship with a great atmosphere. Plenty of happy children around. Many nationalities of staff and guests. Entertainment of good standard every night. Destinations GENOA: Fabulous visits on our own to palaces in the town. Town to ship easily reached by public transport. MAHON; Did not stop due to bad weather. MARSEILLES: Pouring with rain.Recommend you use the MSC transport to town. Free shuttle takes ages, there is a disorganised crush to get on and it does not drop you in town, just outside the port. It is not possible to leave the port on foot. Had used the Petit Train and the big wheel on a previuos visit which were excellent. CAGLIARI: Used tourist land train but no good for photos. Streets are narrow and the low roof made photos impossible. VALETTA. Be on deck for arrival, its amazing how they navigate into the harbour. Great views. Plenty of tourist busses on the waterfront or take a short walk to the lift that takes you up to the city. I love Malta and its' people. MESSINA. Go to Taormina to see Etna. If using the train and buying a ticket from a machine, validate you ticket in one of the small separate validation machines before boarding the train . NAPLES: Can use the Metro to get to the city. Same advice about the tickets. Read Less
6 Helpful Votes
Sail Date: March 2017
I am a 46 year old from Indiana. I traveled with my family which consisted of my wife, my 2 10 year old boys, my 70 year old mother and her 68 year old sister. We have all cruised before on Princess, NCL, Celebrity, Disney, and MSC. ... Read More
I am a 46 year old from Indiana. I traveled with my family which consisted of my wife, my 2 10 year old boys, my 70 year old mother and her 68 year old sister. We have all cruised before on Princess, NCL, Celebrity, Disney, and MSC. This cruise was in March and we had just cruised on the MSC Divina las October. I have no cruise status, but the family does travel alot. Embarkation was in Genoa. We learned last fall on the Divina that you dont need connecting rooms if you get balcony rooms next to each other. When you do this you can open up the divider on the balcony between the two rooms and use that to go back and forth between the rooms. The only downside to this was that one night it was pretty stormy outside and the divider banged made noise until I found a way to secure it. Embarkation was fst and friendly. My mother has a cane and once the MSC staff saw this they sped us all through the process and we did not have to wait at all. One nice feature about the ship picking up passengers at about every stop is that our room was ready for us as soon as we got onto the shop at noon. We knew pretty much what to expect with the ship prior to arrival because it is essentially the same as the Divina. I do have to say that the Divina seemed a little nicer than the Splendida. There were a couple more upcharge restaurants on the Divina, although we didnt eat at any of them on either ship. Coming from the USA where there is a mexican restaurant on every corner and a steakhouse on every other corner it was hard for me to justify paying more to eat mexican on the ship. We always get a balcony at the rear of the ship on the floor nearest the buffet. This allows us to grab food and return to our balcony if we cant find a table in the buffet. This was a problem on the Divina, but we never had a problem finding a table at the buffet on the Splendida. This also allows you to be a quick walk to the pool or hot tub without having to walk down a long hallway. The food at the Main Dining Room was so so. I definitely would not go on MSC for the food, but I definitely would not skip the MSC because of the food. It is no Celbrity, but it wasnt much worse than DIsney. My youngest got steak every night and the rest of us tried pretty much everything. The wait staff was friendly but not speedy. You have to expect long dinners in the Main Dining Room though. We only ate in here 4 nights. The evening buffet was smaller than the lunch buffet which was a real bummer. There were not as many choices for dinner than for lunch. There were always good pizza, hamburgers, and a good pasta. They had calamari everynight. I usually like calamari, but this was the fisshiest tasting, rubbery stuff I have ever had. The big disipoinment was not free lobster on the boat. Overall though I liked the food. It was in the 60's most days and people were not at the pools. I had the drink package and found that the pool bar was the place to be. Very friendly bar staff and no crowd. The ports were nice except for Marseille. Marseiile was the dirtiest place I have been. I have been to Beijing, Central America, and Chicago and found Marseille to be a huge waste of time. Not worth the bus ride. Palermo was the best, then Malta, then Rome, then Barcelona. I would do this cruise again in a heartbeat. Read Less
20 Helpful Votes
Sail Date: January 2017
We chose MSC to go away for Christmas largely because of the price. Having said that we paid over 3k for 11 nights, so not exactly a bargain. Where to start? Well we arrived at Milan Linate airport with no delays and only an hour and a ... Read More
We chose MSC to go away for Christmas largely because of the price. Having said that we paid over 3k for 11 nights, so not exactly a bargain. Where to start? Well we arrived at Milan Linate airport with no delays and only an hour and a quarter flight from London, brilliant. We found the MSC rep at the airport who told us to wait outside for the coach transfer. Well we waited and waited, a coach arrived with the ships name on, after an hour or so, we asked if we could get on, or was minus 1 and freezing. However we were to,d that we weren't ' on the list' so the coach left only a quarter full. After a further hour, we were told by the rep that we were waiting for another flight, which had been delayed. I.e. Eventually arrived 2 1/2 hours after us. We got on the coach and had a 2 hour transfer to Genoa. We finally saw the ship and thought, thank goodness we are finally here. But...no. We went into the departure hall and were presented with a ticket, number 26. No explanation. We Sussed out that every 100 or so people are given the same number and then wait got a digital display to show that number and then they all go en masse to a roped off area. Talk about chaos. We waited again and...very very slowly. Inched our way to the rope. You then go to a desk where they take ticket number 26 and you queue en masse again for security. This took about 2 hours. We arrived on the ship shattered and fed up. We had been ' in transit' after leaving home for around 17 hours by now. Please remember it's only an hour and a quarter flight..,..the ship itself was nice enough, but compared with Italian designers, think Versace rather than Armani. Cabin was nice, very clean and comfortable. Food in the buffet was dire. Italian chefs are supposed to be among the best in the world... really? Most of the buffet food was not hot enough and some of it downright cold. Some also looked pretty disgusting, it's all served in huge sort of dishes which made a lot of it look like slops, but they did have hamburgers and hot dogs and chips at lunch and dinner lol. The food in the main restaurants was better but the service was terrible. We had the late sitting, 8.30, but we were generally still waiting for desert at 11.30 ish. Entertainment was ok, very geared to the 5 million Italian people who seemed to be on the ship with us. I would never say, ' I don't like Italians' I wouldn't assume to know all of them of course, but the ones on our cruise with MSC were awful. They let doors go in your face, stole your chair, obnoxious. They also roamed around in packs with no spacial awareness or consideration for any other guest. They were awful. The trips were ok, very expensive and not worth the cost. Casablanca is awful, dirty and a real dangerous feel about it, would never go there again. The speciality restaurant, Asian, was nothing special but better than the buffet obviously. Our day of departure was another joke, we left the ship on the only transfer back to Linate at 8.30. Arrived at Linate at about 10.30, what time was our flight? 4.30pm, says it all really. Would we cruise with MSC again, no, not even if it was free, life's too short. We received a survey from MSC to complete, when I dud and got to the end, it logged me out automatically without allowing me to submit my thoughts. Says it all really. Don't go...... Read Less
18 Helpful Votes
Sail Date: January 2017
Returned today from MSC Magnifica. Where do I start. Embarkation Flights arranged through MSC. Outbound was OK but transfer to ship was poor. Started to board ship around 11am. Embarkation had hardly any info about what to do once ... Read More
Returned today from MSC Magnifica. Where do I start. Embarkation Flights arranged through MSC. Outbound was OK but transfer to ship was poor. Started to board ship around 11am. Embarkation had hardly any info about what to do once onboard. Was ushered through the 'system' and eventually got onboard where security picture was taken. Then ushered further down the deck to be accoustomed by staff trying to sell drinks packages. We already prepaid for an all inclusive drinks package, and just wanted a drink after our long trip. Nobody was interested about telling us how to get 1 without having to pay. Was eventually told after an hour that our cruise cards were on the bed in the cabin, which were not available until 2.30, but could go and get them as the door to the cabins were open. Picked up cruise cards and got a drink. Then the fun started. No luggage outside stateroom at 4pm, when fire drill was 4.15pm and sailing was at 5pm. Most of the customers luggage was in the 'staff' stairwells, pikled high. We stood and watched staff open the lift doors and throw the luggage on top of the increasingly hightening stack of luggage. Some customers were trying to find their own luggage with little success. Took some pictures as I couldn't believe what I was seeing. Went to reception and showed the pictures to them and they were in disbelief. Straight on the phone, although the luggage did not arrive until after setting sail. Good job it was there, really. Food 1st experience of the food, was to grab a snack in the buffet as we had a late sitting (8.30) in the restraurant. Not enough working hand sanitisers to stop the spread of germs, and no enforcement to actually use them, which most people didn't. Wondered what it would be like when we saw that all the plates, cups and glasses were plastic and looked like they had not been replaced for many years. Dirty looking napkins actually were wound round cutlery that also looked dirty. Food was awful. Poor choice, poor availability, luke warm and bland. Not enough seats for guests and not enough room to swing a cat at the counters. Tables not cleared after being vacated added to this experience of trying to find a clean table. Good way to start a cruise. Totally surprised on that first visit that there hadn't been an outbreak of some bug or other. We were hoping for improvements at dinner. Alas, the only thing that improved, was we actually had a seat. Food choice was poor, was only warm, was bland and was of a portion size I would have given a child. 2 1/2 hours later we left the restraurant as the service was not very quick. Indeed on 11 of the 11 nights we were the last ones out of the restraurant, usually 11pm or later, even though we had been seated at 8.30. The dining experience did not improve over the course of the cruise. Breakfast was a joke in the buffet. No seats, dirty tablesand poor choice. Availability of hot (WELL, COLD REALLY), food was generally poor with items unavailable after approx 10am, despite breakfast being available until 11.30. Breakfast in the restraurant was slightly better, with guaranteed seating being available, but the food, just as bad as the buffet. Lunch, either in the restraurant of buffett was also a joke. 45 minutes to even have our order taken for lunch on the 1st day. Entertainment Again, as with the food, a joke. Mostly based around dance lessons, groups and singers that couln't really sing and did the same routines every night. Never visited the Theatre as the description of the shows made it sound like it was all in Italian, despite the highest proportion of guests being English speaking. Very little entertainment during the day, even on sea days. Service Service varied depending on the time of day. Surprisingly, it was better in the evening, before dinner. On a few occasions we waited 20 minutes to have drink orders taken in a bar, only to be ignored and moved onto another bar, where we had the same treatment. In the end, went up to the bar to order drinks myself, only for the staff to insist on bringing them to the table. When at the bar, we must have been invisible, as Italians, Germans and French guests seemed to get priority. Service in the restraurant was very slow as previously mentioned. Public areas seemed to be bit shabby and dated, Smoking areas There were several smoking areas on the ship and as a NON SMOKER, I was disappointed to find tjhat people were using e-cigaretts inside , despite being banned and nothing was done. Smoking is allowed in the Casino, which is also unacceptible for us. It is allso allowed in the cigar room, but unfortunately the smell seemed to permeate out onto the area around it on Deck 7. Also it drifted down the stairwells to the Tiger Bar on Deck 6. This should be fully vented outside of the ship. Cabin The cabin was a bit on the small side and on entering the bathroom, there was a strong smell of cigarette smoke. Contacted reception and eventually the steward appeared with some cleaning stuff. We were told it was the smell of Espresso coffee. Don't think so!!! The smell kept returning, so we put up with it. The bed was very comfortable, but there was no double glasing on the balcony doors, which were very drafty. The balcony was small. Disembarkation This was the icing on the cake. We had to disembark at 8.45 to catch a transfer to Nice airport for our homeward flight at 19.15. Why MSC couldn't let us disembark later, so as to shorten the total travelling time, I do not know!!!!! It was a 2 1/2 hour bus trip, with no stops. We arrived at the airport at 11.40 only to find out that we were not allowed to check in our luggage until 16.45. Sio we were dropped off and left to it for 7 1/2 hours, even though there was flights earlier. As MSC had done a group booking, (probably very cheaply) we could not change our flight. So from getting up early to arriving at Gatwick, was a 15 hour journey. I would not recomment this cruise line and maybe they should stick to their core business of container shipping. Value for money. NO Recommend? DEFINATELY NOT Read Less
5 Helpful Votes
Sail Date: November 2016
This was our first cruise ever and we loved every single moment of it. I have been working in the Airline Industry for 20 years now as a Flight Attendant, so traveling is nothing new to me. I have stayed in hotels all over the world, but I ... Read More
This was our first cruise ever and we loved every single moment of it. I have been working in the Airline Industry for 20 years now as a Flight Attendant, so traveling is nothing new to me. I have stayed in hotels all over the world, but I have never been on a cruise ship. I was surprised beyond belief. It was just awesome from the word go. Great destinations and the ship itself is just marvelous. The service on board is a bit on the average side, and language is a bit of a problem. I speak 3 languages myself, but found the Asian staff did not have a good/clear comprehension of the English language. But overall it was still a pleasant experience. The food was good, however, make sure that you do the formal dining for dinner. Great menus. Tolerance is the key word, and should be applied as there are so many different nationalities and cultures traveling together. At first I found some of the customs from some of the cultures a bit rude/strange/awkward but at the end of the day, each and every person deserves a little peace under the sun. Great experience. We are doing the Eastern Mediterranean this year and can't wait. Read Less

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