1 Helpful Vote
Sail Date: November 2018
We are an active over 70 couple and like to get away from the European winter for a while The Costa arranged bus trip from Austria to the Port of Savona was smooth and comfortable, Embarkation was painless despite the extra USA ... Read More
We are an active over 70 couple and like to get away from the European winter for a while The Costa arranged bus trip from Austria to the Port of Savona was smooth and comfortable, Embarkation was painless despite the extra USA requirements We did a short walking visit in friendly Savona as the weather was a bit chilly The Ship was spotless and its classic layout still works well - all that is missing is a quiet solarium area Although the weather was mostly calm even on the bumpy nights there was never any discomfort. On some days there was a slight irritable vibration, but no real problem The cabin was adequate and served the purposewell serviced by Alms The food is good - sometimes exceptional and sometimes average, It is no surprise that the menus are Italian flavoured as Costa is an Italian Line. The complainers amaze one - how people can criticize the extensive breakfast selection that caters for all tastes is beyond comprehension. Yes - sometimes dining orders are lost in translation. as the new waiters do not always understand the drawling and yowling American dialects In the MDR Marc, Carlos and Alfredo were stars At breakfast we never had to place an order after the first day- our order came automatically, so good was the attention, Juice,Coffee, Mueisl, Eggs. Toast etc As for those complaining about he lack of pasta - in the buffet there were never fewer than 4 variations daily!!! Spaghetti is not the only Pasta type On the entertainment front there was always something on the go for everyone and the international theatre shows and costumes were varied and excellent The overall service was good to excellent and always friendly. a smile and greeting from passengers also works wonders - these workers are not there to be be abused by ignorant, demanding guests, We did an excursion that was good, otherwise we did our own thing So all in all we had a invigorating cruise with interesting ports Read Less
11 Helpful Votes
Sail Date: November 2018
Started the cruise in Genoa Italy. This was in cruise crossing the Atlantic to the Caribbean, the first few days were spent at different Mediterranean ports then onto the island of Tenerife, now there was five days at sea,this is when the ... Read More
Started the cruise in Genoa Italy. This was in cruise crossing the Atlantic to the Caribbean, the first few days were spent at different Mediterranean ports then onto the island of Tenerife, now there was five days at sea,this is when the problems started, the largest populations on the ship were German,French,Italian with smaller groups of Spanish and British, all sunbeds on the top deck were taken by 6 o'clock in the morning,towels were placed on sunbeds all day with many not being used at all. Complaints were made to the ships staff but nothing was done, then some Italian families actually had fist fights around the pool area because they had taken"there sun lounger area by the pool" staff were called but refused to get involved. Many complained again but nothing done. The theatre shows were Italian in origin rather than international and became monotonous after a few days. We were on an all inclusive drinks package 25 Euros a day, but many of the drinks were not included! Although it says beer is included its not, only Heineken lager is included, all other beers are chargeable, when you order you have always to ask if it's included which is embarrassing as people think you cannot afford it. The bar and cabin staff go out of there way to make your stay enjoyable and always pleasant, on the other hand the security staff on the exit and entrance onto the ship were anything but. They would grunt at you take your hats and glasses off, stand still while we check your card,no smiles no talking to you, just as thought you were entering a country, inside the ship they would walk into you as though you shouldn't be in the way, had no respect for any passengers ( but they would not attend to the fighting by the pool , cowards). Yes people join the ship in most ports but that dosnt cause a problem, although you get a little tired of the safety drill at every port. Be aware that there is no self service laundry facilities on-board, although the ship will do your laundry for a price. Read Less
4 Helpful Votes
Sail Date: October 2018
Most of our cruising has been with Holland America (over 300 nights), but we have also sailed with Celebrity, Princess, Royal Caribbean, and Swan Hellenic (of blessed memory). We chose this cruise because we wanted to experience a big ... Read More
Most of our cruising has been with Holland America (over 300 nights), but we have also sailed with Celebrity, Princess, Royal Caribbean, and Swan Hellenic (of blessed memory). We chose this cruise because we wanted to experience a big ship, and we liked the itinerary (Genoa, Italy to Miami, FL, via Civitavecchia, Marseille, Barcelona, Cadiz, Lisbon, Azores, Bermuda, and New York City). Unusually for a trans-atlantic repositioning cruise, we had three overnight stays (Tenerife, Bermuda, and New York City. A hurricane over the Azores caused a diversion to Santa Cruz de Tenerife, Spanish Canary Islands.) The Divina has a capacity of 4,345 passengers, but we were 3,335 upon arriving in Tenerife. Even with the ship only 77% full, it always felt extremely crowded in the public areas, and especially on the sun decks, the restaurants, the bars and lounges, and the theatre. One problem with bigger and bigger ships is the fact that more and more people still have to leave and enter the ship via a couple of gangways. This can lead to long waits in the ship and/or on the quay. The food was average or below average (my wife's evaluation) to good (my own evaluation). We succeeded in obtaining freshly made, consistently hot dishes at breakfast and lunch in the Black Crab restaurant by insisting (we were frequently told that he was not on duty, but this was true on only one occasion) on being seated with a particularly attentive waiter, Mr. Arturo de Leon, from the Philippines. His consistently excellent service to us, and to some other passengers who sought him out, seemed to provoke jealousy, rather than emulation, on the part of several of his colleagues. Our evening dining in Villa Rosa was also enjoyable, as we shared a table for 8 with two other Canadian couples, and were served by a trio of excellent waiters: Rusdi (Indonesia); Rohan (India); and Gabriel (Romania). My favourite meals were the fish dishes and the desserts. Our cabin steward (Ronald, from the Philippines) was also very efficient, and almost always managed to service our room while we were away at breakfast or dinner. The fuse for the thermostat burned out, and it took several days to get it repaired. The fitness centre had only two elliptical machines, was crammed full of people, and had the music cranked up to the maximum. Apart from the (mostly initial) entertainers (a living shadow artist; a mime; a ventriloquist; and four superb flamenco dancers), we found the dancing and singing acts to be excruciatingly loud, and gave them a pass, after several tries. The very, very worst "entertainment" were the Bermudan drummers and dancers: unbearably loud and incredibly repetitious. Several guests (usually, the same ones) disregarded the order to refrain from recording the shows on phones and laptops. The prohibition was never enforced by staff. There was only ONE solo recital of classical music, by the accomplished pianist on board. MSC's idea of classical singing is to have a third-rate tenor screaming "O Sole Mio" as if he was being burnt alive. Alma Duo gave two great tribute concerts to ABBA and the Beatles. The fashionista and his towering model were good. The "library" is the worst on the high seas: frequently closed (without warning) because of "staff training," it had the smallest selection of books in any of the five languages used during the cruise (English, Italian, French, Spanish, and German), and not a single reference book (atlas, travel books, almanacs, etc.). The trivia quizmaster was by far the most obnoxious staff member I have ever encountered on a cruise ship. He treated contestants as if we were half-witted kindergarteners. Many staff appeared to be poorly trained, and some were observed smoking and drinking on the non-smoking 7th deck (port side), and tossing their butt ends and empty cans overboard. I mentioned this on my feedback sheet, halfway through the 23-day cruise, but received no followup. The future cruise consultant offered limited office hours, and NO cruise brochures were freely available. I asked for a loan of a brochure in English; was promised one "in your cabin, in a few days," but was never sent one. One good aspect of MSC cruises is their willingness to match one's status on competing cruise lines or hotels. Even though this was our first (and might be be our last) cruise with MSC, our 4-star Mariner status with Holland America got us Black-card Voyagers Club status (the highest of 5 levels) on MSC. This enabled us to receive various perks throughout the cruise, which made up for some of its less pleasurable aspects. Our favourite meal on board was the sushi tasting menu on deck 15, which was most enjoyable, and one of the aforementioned Black-card perks. Lastly, it was wonderful to meet a large group of Cruise Critics on board, visit their cabins, and socialize. Read Less
Sail Date: October 2018
Food was dreadful and allways delivered to the table luke warm or cold. Restaurant Menu very basic and repetirive Very limited variety Waiters friendly and helpful but maitre de's dusmissive of any complaints Buffet was ... Read More
Food was dreadful and allways delivered to the table luke warm or cold. Restaurant Menu very basic and repetirive Very limited variety Waiters friendly and helpful but maitre de's dusmissive of any complaints Buffet was chaotic and the food wss exactly the same every day for 23 days Bar staff and cabin cleaning staff friendly and polite Drinks included in the package purchased were very limited Reception, excursion and managerial staff wrre rude and unhelpful dealing with any complaints (and the queue of ppl complainting every day at reception was long) Entertainment / animation/ activities were rare and what was provided was poor and shows were mediocre Inteenet package purchased was slow and on several sea days not working at all. In cabin movies (pay per view) did not work and froze Announcements on the ship were overly loud and in multiple languages Shops on bpard very expensive and items for sale never changed in 23 days with no cheaper items or sales Read Less
2 Helpful Votes
Sail Date: October 2018
Sailing from Genoa on a transatlantic that arrived today into Port Miami. Crew is very hardworking and trying to work with what they have. Biggest issue with this ship is that there is a total lack of leadership and communication. ... Read More
Sailing from Genoa on a transatlantic that arrived today into Port Miami. Crew is very hardworking and trying to work with what they have. Biggest issue with this ship is that there is a total lack of leadership and communication. Virtually no announcements when the ship is cleared, inconsistent information regarding ports, transportation and shore excursions. This bred a toxic environment among guests. Often shoving, pushing and swearing in multiple languages. A mess!!! Food was inconsistent quality and either overly salted ( Chef smokes???) or completely devoid of flavor. Steaks were tough and grisly and inedible. Servers are rushed and literally grab menus out of your hand when you’ve finished ordering. Be prepared to wait significantly betwee courses especially entrees even when you order immediately after being seated for your seating time. Best food items on the ship were Pastries and desserts in the dining room, fruit plate in the dining room at breakfast. Eat breakfast in the dining room, lunch in the buffet or off the ship and take your chances on dinner in the dining room. Daily program was often incorrect. Library was closed for training staff/ crew as they approached the US market for the season. So a 22 day voyage which had over 5 sea days often we couldn’t access he library! Lounge entertainment was good but theater located entertainment was 35 minutes max and if you like opera you should enjoy this cruise ship. Not the best quality. Dancers might be compared to your local dance classes back home. 22 day transatlantic cruise with many stops in Europe. Once we departed Tenerife satellite TV ended. Daily inquiries netted multiple excuses including we are working on it, we are transitioning to the US version and finally my personal favorite was, madam we can’t posaibly get tv in the Atlantic Ocean. Completely crazy! So NO TV for more than half the cruise including all the sea days making the crossing while Major breaking news was occurring in he US. No news whatsoever onboard and no compensation via complimentary WiFi time was offered. I appreciate that you don’t go on a cruise to watch TV but having access to news is important on a long voyage. They did offer some free in room movies but did not say they were “ free” until about day 5 without Tv so everyone thought they would be charged for the 8 or so movies offered. None of which were first run!! Disembarkation at most ports ( Marseille and Bermuda, NY and Miami) were terrible. Virtually NO announcements made. Ship never arrived in time and left NY nearly two hours later than stated but they DID NOT make an announcement re the delay for 45 minutes and then finally sailed away nearly 2 hours after. In Miami at the end of the cruise guest who were told to depart ship at 8:15 spent ONE HOUR STANDING IN THE TERMINAL WAITING FOR THEIR LUGGAGE. Their timing, organization and communication is VERY POOR. Just remember you get what you pay for and this cruise line that focuses on the European market has much to learn about customer service, communication and hospitality. Read Less
3 Helpful Votes
Sail Date: April 2018
This was the worst cruise we have been on! 4hrs to board ship! no tea or coffee in dining room! compulsory gratuities 10euro pp per night!pay for shuttles to town! Never been compulsory on other cruises. No sweet wine with lunch/tea ... Read More
This was the worst cruise we have been on! 4hrs to board ship! no tea or coffee in dining room! compulsory gratuities 10euro pp per night!pay for shuttles to town! Never been compulsory on other cruises. No sweet wine with lunch/tea included in package.After 5days English Breakfast Teabags were like gold couldn't find them anywhere. The pushing,shoving yelling by the Italians was unbearable. Music on the back pool area was the same everyday with only 4 English songs played. Our tea seating was 8.45 with 3 lovely couples on our table served by wonderful waiters. The bistro areas were a challenge with people pushing in but the food was ok. The tour organisation was a shambles both waiting to leave and getting back with sometimes 5 buses arriving at the same time to board the ship. Didn't get on till after sailing time. One of our tours has a couple with mobility problems, we had to cut short our walking experience due to their incapability to keep up. They should not have been allowed to do the tour as it was all walking and we believe this person was air lifted for heart problems 4 days prior. Spent unbelievable amount of time in queues at the service desk, given wrong information, wrong name on replacement cabin card couldn't get off ship had to go back and replace it. Had to change cabins for re-positioning cruise, first room was deck above the dance floor absolute hell! music, yelling till 2pm. next room took 3 replacement cards for cabin card to work-had to go to service desk for each card.Cabin staff fantastic. Service desk is position near the piano area which made it almost impossible to hear and communicate with almost non English speaking staff. Our shore experiences made up for the ship experience. Read Less
Sail Date: December 2017
I have sailed with this company on three previous occasions and have enjoyed them all. We booked accommodation in Genoa for three nights before cruise and although the weather was cold and showery we had a great time walking all over the ... Read More
I have sailed with this company on three previous occasions and have enjoyed them all. We booked accommodation in Genoa for three nights before cruise and although the weather was cold and showery we had a great time walking all over the city. We arrived at the cruise terminal early but everything went smoothly and after waiting on a seat for 30 minutes we were able to board. Our cabin was ready but not our cruise card, but staff at boarding told us to give our cabin number to dining room staff and we would be able too add our drinks to our package. We then went to the buffet four lunch it was very busy bit this was not a problem as there were staff at the buffet entrance who took you to a seat. Also there was a button on the table to summon a beverage waiter and they were very efficient. The food was hot and there was a good selection. During the whole cruise this was the only dining room we used it was a loot quieter than other ships I had been on also no Queues for food, this was all down to good layout. Also I was please to see when the place was busy it was not below the restaurant managers to help clear tables. The entertainment was OK Some of the stage shows were good Somme not, bands in the bars were varied. I have written this review because of so many negative reviews. I do not want to dress four dinner and be told what to wear, if we were going to the bars etc we changed out of shorts and into casual wear. If you want to dress up youy can but lots of people don't it is all up to you. Read Less
6 Helpful Votes
Sail Date: December 2017
the date and itinary we wanted to spend christmas in dubai,you could not fault a single thing the ship is magnificent and the staff wre wonderful, hubert and jean the pool attendants smiling and only to willing to help at 6.30 in the ... Read More
the date and itinary we wanted to spend christmas in dubai,you could not fault a single thing the ship is magnificent and the staff wre wonderful, hubert and jean the pool attendants smiling and only to willing to help at 6.30 in the morning, manuela from rumania in the early breakfast at 6 and surbessa from cape town and all of them on early brekfast smiling happy could not do enough for you,all of reception alice juliio andrea lilly to many to mention osama grm,could not fault givanni the maitre di, we did eat in the main restaurant a few times but 9.pm. is a bit late for us and 6 is to early so ate in the buffet which was incredible, and ate in the butchers cut superb, the animation team were incredible and the dace teachers wonderful dancers i know what i am talking about i was a dancer, there was something for everybody the only drawback ignorant greedy rude passengers of every single nationality, what the crew have to put up with with some of these passengers is disgusting i felt sorry for the crew most people need a lesson in manners will definately cruise with msc again and hope to cross paths with every single member of the crewxx Read Less
11 Helpful Votes
Sail Date: November 2017
This is not going to be long winded but I feel the need to voice my opinion which is absolutely POSITIVE...not always shared by MSC cruisers on CC. How you rate your cruise often depends on expectations and attitude to dealing with any ... Read More
This is not going to be long winded but I feel the need to voice my opinion which is absolutely POSITIVE...not always shared by MSC cruisers on CC. How you rate your cruise often depends on expectations and attitude to dealing with any shortfall. You choose your cruise, you pay for it, you pack, you go. Remember though to have a good time and this is impossible if you are going to grumble because " on ...... you didn't have to pay for water at dinner " or " on ..... coffee was served after the meal ". Every cruise line does things differently, if you have a 'must have' list check it out with your cruise consultant/cruise line before booking...most questions are answered somewhere online and once onboard focus on the positives as usually there is no turning back once you've sailed! MSC is very affordable as cruises go, the ships are attractive, stylish ( Italian!), cabins are comfortable and the space well organised. On our transatlantic voyage service was very good all over the ship, crew were most pleasant and ready to interact with guests, food was abundant, varied and palatable. The whole ship was spotlessly clean. Although coffee wasn't served in the main dining room after dinner ( we knew beforehand} an excellent Italian coffee can be found in most of the bars. Evening entertainment was also varied and enjoyable and during the sea days we were never bored: stretching, aerobics, tai chi, handicraft classes, dancing classes, quizes, lectures, tennis, squash, cards, library, board games, pools, jacuzzis, table tennis, table football.... There was a dedicated guests relations consultant for English speaking passengers who could be contacted either in person or by phone for any queries ( rather than using the reception desk ). The Master Stefano Aiello would make daily announcements regarding our navigation across the Atlantic and was often to be seen walking through the ship greeting passengers and having a chat. We had a thoroughly good time, feel we got excellent value for money and will definitely be cruising MSC again. Read Less
9 Helpful Votes
Sail Date: November 2017
This was our 38th cruise, but first on MSC. It offered tremendous value for money, a good itinerary and an escape from the cold British weather. We sailed from Genoa, Italy to Rio de Janeiro, Brazil, spending 2 days in Genoa at the outset ... Read More
This was our 38th cruise, but first on MSC. It offered tremendous value for money, a good itinerary and an escape from the cold British weather. We sailed from Genoa, Italy to Rio de Janeiro, Brazil, spending 2 days in Genoa at the outset and four days in Rio before flying home. We visited Portofino under our own steam together with a trip on a narrow gauge railway prior to sailing and did everything Rio had to offer before returning home. We applied for Status Match with MSC which was a real boon, half an hour from hotel to stateroom on board! Disembarkation was equally effective. The ship was big, extremely clean, our inside cabin was spacious and well looked after by our steward. Food was excellent in both MDR and Buffet. Previous reviews of Preziosa have criticised cold food, poor service and lack of seats. In my experience none of those factors remotely applied. Remember, this is an Italian ship, not US or British so expect differences!! Entertainment in the Theatre was generally good. 11 out of 14 shows were reasonable, 3 not so. Languages were 6 in variety for introductions but English was always first and all the crew spoke English. Service and Excursions were good, Activities variable. I would definitely use MSC again, in fact we are going from Italy to S Africa next year. Read Less
2 Helpful Votes
Sail Date: November 2016
The cabin,waiters and bar staff are excellent...............they do their utmost to make you happy.However after experiencing the food in both the formal and buffet restaurants with unappealing food and complaining to both reception and ... Read More
The cabin,waiters and bar staff are excellent...............they do their utmost to make you happy.However after experiencing the food in both the formal and buffet restaurants with unappealing food and complaining to both reception and officers of the ship not one of the management acknolowged or responded to our complaints..........in other words your complaints fall on deaf ears.!!!!!!! Also when we arrived at Genoa airport speaking to other passengers found out that 4 weeks after we had booked direct with MSC they had purchased better grade cabins at 50% lower rates than ourselves direct with MSC.As a Silver Voyagers Club Member I find this dis-respectful and very annoying. Will have to re-think any future cruises with MSC as food on MSC Preziosa was very good. Next cruise in February is with NCL in South America so it will be interesting to compare. MSC are a difficult firm to deal with and once you have booked it is very difficult to make changes Read Less
4 Helpful Votes
Sail Date: November 2016
Just completed a crossing of the Atlantic Ocean from the Mediterranean to South America. The ship's staff were great. Very helpfull, polite and happy. Perhaps as many of them were heading to their home country. Lots of good humour ... Read More
Just completed a crossing of the Atlantic Ocean from the Mediterranean to South America. The ship's staff were great. Very helpfull, polite and happy. Perhaps as many of them were heading to their home country. Lots of good humour and they seemed to be interested in you. Lots of information provided by them on the areas of our onward journey. The ship was very clean and facilities were good. The food was perhaps the weakest point. Sometimes a little bland, dry or overcooked. However, very easy to change your choice or request more very good atmophere in the dining room. Did not personally use much of the onboard entertainment but was confirmed by others it was quite good. However, the dance team were great even for me with two left feet. Disembarkation at Santos was rather chaotic, however, passenger facilities at this mainly cargo port were not good. Would recommend adopting a drinks package ascthis saves a lit compared to onboard prices. Read Less
5 Helpful Votes
Sail Date: November 2016
This was a repositioning cruise that was excellent value for money. The staff were wonderful, especially our waiter Daniel Berg Cavalcante. He remembered all of our wine choices and preferences and was professional, polite and always made ... Read More
This was a repositioning cruise that was excellent value for money. The staff were wonderful, especially our waiter Daniel Berg Cavalcante. He remembered all of our wine choices and preferences and was professional, polite and always made us feel welcome at the table, taking a genuine interest in our days activities. The entertainment staff were also great fun, ensuring that we didn't get bored on our long sea days. The ship had several bars and coffee shops to choose from and didn't feel overcrowded. I didn't find the food amazing but it was adequate and there was enough to choose from. It would have been nice for the coffee shop to offer cookies or biscuits to go with the coffee throughout the day, once the breakfast option finished. When using the gym you are directed to the toilets outside of the spa and across the pool area, this seems a little strange when there are toilet facilities within the spa (I think these must only be available if you pay for the spa package). Read Less
Sail Date: November 2016
Me and my husband have to travel a lot between Brasil and Spain, and we would do it every time by cruise, if there were cruises all year. As it is, we try to get them anytime we can. We would love if you could start a regular line, as ... Read More
Me and my husband have to travel a lot between Brasil and Spain, and we would do it every time by cruise, if there were cruises all year. As it is, we try to get them anytime we can. We would love if you could start a regular line, as it used to have many years ago.... We like MSC more than other lines, unfortunately we had a bad experience with Costa, they charged us a tax that wasn't said we would and we decided never to travel with them again. We loved the space in our cabin, it was one for disabled, since I have problems walking and need a wheelchair. We liked a lot the shows as well, but we just missed more karaoke, cause in other cruises we made there was always karaoke and it's something we really enjoy. Our waiter (Mika) was fantastic, as it was the cabin attendant (Jean Innocent). Overall it was a very nice experience. Read Less
6 Helpful Votes
Sail Date: November 2015
Food, cleanliness, service all really good, always found something nice to eat, staff amazing. Aurea package good with massage, priority embarkation,dressing gown and slippers, access to jacuzzi etc, my-time dining and (adults ... Read More
Food, cleanliness, service all really good, always found something nice to eat, staff amazing. Aurea package good with massage, priority embarkation,dressing gown and slippers, access to jacuzzi etc, my-time dining and (adults only)top sail 16. Entertainment good especially Tai Chi classes and Spanish mother & son duo opera. Only slight complaint, top sail 16 needs to be monitored to prevent passengers who had not upgraded to the Aurea package climbing over the rope with their drinks taking up sun beds and one occasion, children charging around with their toys. Otherwise no complaints Read Less
35 Helpful Votes
Sail Date: November 2015
After you have cruised many times with different cruise lines, I think you start asking yourself why you choose a particular cruise line instead of the others. In our case a very important role is the itinerary and the price-value ... Read More
After you have cruised many times with different cruise lines, I think you start asking yourself why you choose a particular cruise line instead of the others. In our case a very important role is the itinerary and the price-value relationship. Nowadays many cruise lines travel the itinerary that we want to travel to very reasonable prices. We do choose however MSC cruises over other cruise lines for the transatlantic crossings because of some reasons: 1) we like those long journeys from Europe to South America and vice versa on well appointed and modern ships like the MSC Splendida, 2) we enjoy the Italian way of cruising with Italian music and Italian food, 3) we like very much the activities on board, specially Tai Chi with well qualified instructors, which makes a crossing very pleasant and contributes to our well being, 4) we enjoy the shows and the entertainment and 5) we look forward for the changing regional food offerings. Our crossing with the MSC Splendida from Genoa to Santos met those criteria. We have enjoyed the crossing. Our cabin 11132 was a good midship cabin. We have appreciated the effort of the cabin attendant, of the waiters, of the crew members and of the officers. We have not missed one Tai Chi lesson. We have enjoyed the Brazilian singers at the main lobby every evening and we have loved the elegance of the ship. We do find however, that there is room for improvement in some areas. For example the dancing music was according to our opinion, way to slow and repetitive. There was a duo in one small venue, which was also kind of a walking path, which alternated the music with a solo singer every evening. This place was actually the only place to dance before 22.00 pm and unfortunately, during the whole transatlantic, every evening the music was the same, slow and boring. What a pity... We felt like zombies moving at the rhythm of a music played without much enthusiasm as if the players would have been instructed to play music to listen but not to dance. Unfortunately in the after lounge the band there, according to our opinion, did not really manage to motivate public to dance. There were dance lessons at 20.30 pm more or less. What an odd time for dance lessons...at that time people should be able to dance, not to wait for some dance lessons to end. Once the dance lessons finished, and the band took over, again many people left, because the music was not very conducive. Now we are talking about a public in which the majority were Brazilians, who dance well and happily. Where were they? Listening to very good Brazilian music at the lobby. The two duos were excelent. Why were the two duos always in the lobby and did not change place to another venue, in which people could dance? I am sure the lovely bosa nova, which they were playing would have brought many people, including us, to the dance floor. Another thing that we have missed was the classic music at the lobby. This is also from our perspective another value added from MSC Cruises in their journeys (we consider Tai Chi another main value added). No one used that grand piano at the lobby, although there were a pianist and a violin player, which could have provided for good entertainment. Another area of improvement lies on the wines offered as part of the inclusive package. Without being exceptionally good, they are Ok for no more than one week, but if you are doing a crossing of at least 18 nights, it is extremely boring to always be offered the same wine. Is it really so difficult to offer other wines for a similar price as part of the inclusive package? Other cruise lines change the wines after a couple of days, so I guess it might be possible. Another small issue, is that in our previous cruises with the Splendida, we remember hearing the lovely Italian song "Com te partiro" when the ship was leaving a port. This was nice and became something to look forward to it. Other cruise lines, play other songs, for example Crystal Cruises always plays "What a wonderful world". Unfortunately on the crossing in November with the Splendida, there was no song played in every port. I think only once was played "Com te partiro" in Brazilian waters. It is a pity because hearing to a particular song, makes leaving the port so much nicer and every time that song plays outside a cruise ship, we evoke the sailings... Despite the points listed as having room for improvement, we have enjoyed our crossing. We wish to thank those hard working crew members, members of the entertainment team and officers, who always make a cruise, a special one for us. Read Less
19 Helpful Votes
Sail Date: November 2015
My husband and I have just returned from a 20 night cruise on MSC Lirica. We are both senior citizens and this was the fourth cruise we have taken with MSC. Embarkation in Genoa was quick and efficient and we found the ship to be ... Read More
My husband and I have just returned from a 20 night cruise on MSC Lirica. We are both senior citizens and this was the fourth cruise we have taken with MSC. Embarkation in Genoa was quick and efficient and we found the ship to be elegant, well looked after and comfortable. We found all the staff very pleasant, helpful and courteous. Our inside cabin was quite roomy and comfortable and well looked after by our steward. Our request for a table for two in the dining room was arranged without any problem and our waiter, Bayron and his female assistant were charming, efficient and friendly. Their language skills were quite impressive. The food in the dining room was generally good, although the main courses were sometimes disappointing with tough meat. The ice cream though was always delicious! Gala Nights, the Italian Night and the Baked Alaska Parade were really good. We enjoyed most of the shows in the theatre which were all well attended. One performance did cause some concern, however, the Staff Talent Show. The seating for this was quite inadequate, combining both first and second sittings from the dining room. This resulted in people sitting on the steps in the aisles. Had there been an emergency nobody would have been able to get out - an accident waiting to happen! I enjoyed the aerobics classes and also the dance classes held on deck (music a bit loud though). These were well supported and credit must be given here to the Animation Team who created an atmosphere of fun from the moment guests boarded the ship. They worked tirelessly from the moment we boarded the ship until we disembarked. They were all great and did everything they could to ensure all guests had an enjoyable cruise. The festivities for crossing the Equator were very good and all were encouraged to take part. We did not take any of the ship's excursions as we enjoy finding our own way about and they were very expensive. As we were returning guests and had attended some of the interesting talks about the ports of call, we were invited to 3 cocktail parties in all and met some interesting and friendly people. I feel the Animation Team set the tone for the whole cruise, one of friendliness and fun and everyone was welcome. To sum up we found the ship to be elegant, comfortable and well maintained. The food mainly good and the staff friendly, helpful and good at their jobs. We left the ship feeling as though we had been to a jolly good party! Read Less
15 Helpful Votes
Sail Date: November 2015
The first voyage of the stretched Lirica (251 to 275 m), Genoa to Rio. The ship wasn't full, but busy nonetheless, and dread the feeding arrangements if it was full. Overall the ship was clean and well-maintained, the food good ... Read More
The first voyage of the stretched Lirica (251 to 275 m), Genoa to Rio. The ship wasn't full, but busy nonetheless, and dread the feeding arrangements if it was full. Overall the ship was clean and well-maintained, the food good although some economies were evident (compared to previous MSC cruises). The buffet was best avoided (crowded during meal times); we used the waiter served restaurants below deck. Lunch was the best meal of the day. The usual MSC Italian food (pizzas and pasta) was good. Sadly MSC cannot do scones, although their bread was tasty. As usual the entertainment staff work their socks off (their dance classes were particularly good, notably the Brazilian folklore dancers). Our cabin was in the stretched portion of the ship so a brand new cabin which was well designed and worked well (although we did have occasional problems with hot water) - well sound proofed and no creaking. The cabin attendants worked harder than ever - I supect they have more rooms to look after than on previous cruises, but have no evidence for this view. And MSC have stopped the excellent free early morning stretch classes in the gym organised by gym staff (now run by entertainments staff next to the pool and less professional). One other serious point is that smoking was allowed adjacent to the exercise area by the pool - as one stretched/danced one inhaled great gusts of second hand cigar and cigarette smoke. What were the areas that need some improvements? Its the little things like the webcam/Lirica position not working most of the time. The absence of English language stations on the TV (outwith the Mediterranean) and English movies. The casual approach of passengers to the alcohol hand washes- staff did not enforce. There was the usual bug circulating (cough/ upper respiratory tract infection) but I figure these are unavoidable with close contact with passengers in the theatre, restaurants/bars etc. De-caffeinated coffee and tea disappeared early during the cruise ( I blame light fingered passengers hoovering up the sachets), one had to ask the attendant for a de-caffeinated portion. Evening theatre performances a mixed bag (we had seen 80% before) but with so many nationalities on board they have to be non-speaking; the classical concerts were excellent (an MSC strength). Library poor, and they do not have a book-swap arrangement (in fact I suspect previous passengers' books comprise the MSC library). It was a good trip for dancing, despite the minute dancing areas and the fact that many singers/performers seemed to avoid good dancing tunes. We will take this cruise again (Brazil quite safe if one is careful) - we enjoy the MSC product and the Rio trip in November is a welcome change from autumnal Britain. Read Less
7 Helpful Votes
Sail Date: November 2015
We decided on this re-positioning cruise from Europe to the Caribbean as it was something we hadn't done before. The price for the suite (stateroom no. 6000, Presidential suite, Venus Deck) was very competitive and we booked before ... Read More
We decided on this re-positioning cruise from Europe to the Caribbean as it was something we hadn't done before. The price for the suite (stateroom no. 6000, Presidential suite, Venus Deck) was very competitive and we booked before reading any reviews. We should have read the reviews before hand and we would have been better prepared. We boarded in Genoa which was a bit of a farce as the staff were sending people up to the first floor and then telling them that boarding was on the ground floor. The majority of the passengers were in their later years and the escalators weren't working which wasn't a very good 1st day experience. Checking in on the ship was OK but with only approx. 80 guests we wouldn't expect any different. There was a bit of confusion about the ship's currency. Previous information (internet) had given the currency as CAD or EUR and when we arrived we were told it was USD. The ship itself is what we expected. It's an older ship but the public rooms are tastefully decorated and nothing can fault the cleanliness. The choice of bars and entertainment is what can be expected for a ship of this size. Approx. 80 persons boarded the ship in Genoa and a few more boarded in Barcelona. So until the first Cuba Cruise guests boarded in Jamaica, there were very few passengers. On the first day the restaurant manager tried to "herd" the passengers to one corner of the restaurant. Long tables for 10 people set out in rows. The tables were so close that it was difficult to get between the rows - for passengers and staff. This changed after a few days as the guests complained and said they would like a choice of seating. Breakfast buffet was medioca. Not well cooked or presented. Lunch and evening dinner, a la carte: We visited the restaurant once for lunch on the first day. We were uncomfortable about the seating arrangements and then when we saw the food, we left the restaurant - mixed grill with 3 pcs. of black grilled meat which were inedible. After this we ate only in the suite or at the bars. The food offered on the 2 menu cards was excellently cooked and very reasonably priced. Pizza, hamburgers (freshly made, not frozen like on the a la carte menu), chicken, shrimps, steaks, lobster etc. Why couldn't they cook the same for the othe guests? After more passengers boarded in Jamaica a second buffet style restaurant was opened. The food was the same as in the other a la carte restaurant but the buffet was more like a self service cantine. Forget about being there on opening time, they weren't ready for the guests anyway. The staff in the bars and restaurants were fantastic ( as were the stewards). Without them the ship wouldn't run as it does. Some of the management, in their nice white uniforms, could take a leaf out of the service staff's book and learn something about good customer service. The excursions on offer were sufficient but in a lot of the places it was easy to visit them individually. The ship stopped at Barcelona, Tangier, Madeira, Barbados, St. Lucia, Montego Bay, Santiago de Cuba and disembarkation was in Havanna. The Atlantic crossing took 6 days and was very comfortable. Disembarkation in Cuba took some time but we had been warned about this and it seems that what you read in the internet and what actually happens can be completely different. Having our temperature taken on board ship but nobody taking names or checking cabin numbers was a bit strange. How could they check that everybody had been checked? Apart from that the chance to arrive in Cuba by ship was fantastic. Both coming in to Santiago and Havanna was worth the trip. During our stay on board we talked to the Hotel Manager and Guest Relations Manager about our experience on board. We were surprised when the Hotel Manager said he didn't read any internet critique about the ship. But he agreed on a lot of the points we complained about. Compensation was a bottle of sparkling wine in the cabin which we returned as this wasn't our aim. We would just liked to have seen some inprovements made. This is a shame as we are sure there could be a lot of improvement made with very little effort. Just making an improvement in the food would make a lot of difference. On the whole we enjoyed the cruise. The ship and staff were good. The places visited fantastic. We would gladly go again in the same stateroom but only if we could only pay bed and breakfast! Read Less
1 Helpful Vote
Sail Date: October 2015
We just returned from an 18 day transatlantic cruise on the msc divina and it was the cruise from hell!!! We are experienced cruisers and this was, by a mile, the worst company we have ever sailed with. Although we could write a book about ... Read More
We just returned from an 18 day transatlantic cruise on the msc divina and it was the cruise from hell!!! We are experienced cruisers and this was, by a mile, the worst company we have ever sailed with. Although we could write a book about our experience, we will give just a few instances of what we put up with. The many people we spoke with aboard ship agreed that msc is not a cruise line they would use again. First, and most important, the lack of sanitation standards in areas where food is available was frightening. This ship is ripe for a norovirus! We witnessed very few people attempt to use the hand sanitizers before entering a restaurant or the buffet. There was one hand sanitizer available at each door to the buffet but 90% of the time they were either empty or broken. We witnessed people reaching into the buffet and picking up food by their hands. We witnessed people using the tongs to pick up the food and then laying the tongs back onto the food. We witnessed officers reach into the covered pasty stand at the café italia and take pastries using their hands rather than the tongs available. Second, msc stands for mediterranean shipping company and from the first to the last day we were treated as cargo by the staff. In particular, the employees of guest services are extremely rude and unprofessional, and would rather not be bothered by the passengers. For example, we witnessed a passenger discussing an issue with a front desk staff person. He was treated rudely and was not offered any assistance. The front desk person then turned to his peers and began loudly, laughingly and expressively mocking the guest. Each time we talked with a staff member at guest services we were made to feel as though we were imposing upon them. For example, the most serious issue we brought to their attention was the noxious smell of very strong fumes from the use of deck cleaning solvents and painting being done on the ship the last 9 days of the cruise, particularly in our hallway on deck 9 and in our room. We reported the issue on the second of the 9 days and were informed that no painting was being done. We returned to guest services the following day to report that we saw where painting was being done and solvents were being used only to be told that the chemicals were non-hazardous. In speaking with a number of guests and crew, all responded that they were bothered by the fumes as well. By the final day of the cruise we found it impossible to find an area within the ship where we could not smell the fumes. Third, the staff did nothing to manage the disembarkation process at ports, which resulted in people shoving, pushing, crowding, and coming from all directions to use the two gangplanks, which were simultaneously used for embarkation. It was extremely stressful and unnecessary chaos! Read Less
2 Helpful Votes
Sail Date: October 2015
The MSC Diving is an absolutely beautiful ship and all of the ports of call were wonderful - if only things on the ship were as good. Cons: 1. The food in the buffet - deck 16. The catering is for the European clientele and not for ... Read More
The MSC Diving is an absolutely beautiful ship and all of the ports of call were wonderful - if only things on the ship were as good. Cons: 1. The food in the buffet - deck 16. The catering is for the European clientele and not for Canadians, British and American. Food is heavy and sits in pools of oil. Very difficult to find food to eat. Also noted that the food handlers did not use gloves. Passengers were not encouraged to use Purell. The buffet area was congested during the lunch - 4:00 pm hours - people were actually fighting over food, no seats available. The coffee is pathetic as is the iced tea. 2. Communication to passengers on the ship: Almost non existent except for emergency announcements that did come through to the cabin. If the cruise director was speaking, you had to open your door to hear what was being said. Not much communication from the Bridge - no information re " we are approaching the port of ....and passengers will disembark on deck .... For disembarkation we simply had to guess what deck to go to or just follow those walking down the stairs also looking for the exit. 3.Stateroom - well the bathroom was the best part. The rest - well - needs updating. The couch, carpet and bed have seen better days. The bed linen/pillows need to be replaced. The sheets are thread bare and not clean. The duvet cover smelled like it had not been changed from the last passengers. 4. Staff at the guest services - often rude and non accommodating. Stateroom attendant: Not very effective - never knew when he was going to show up - didn't always tidy up the room very well - was rude to me at the end of the cruise and we did not give him a personal tip. 5 .Michael the Shopping Consultant - really? Does everyone really have to line up to get a letter from him for the shops - particularly in Barbados - we had been five days crossing the Atlantic and people were anxious to get off the ship. We were all backed up at the exit due to people getting letters from Michael signed so they could shop in stores that apparently would give you a discount with his signature. Must be a better way of doing this. Pros: 1. Ports of Call: Barcelona, Malaga, Funchal, Barbados, St. Martin, Martinique, St, Thomas & San Juan - all exceptional choices - wonderful experiences at each port of call. 2. The ability to self assist at the end of the cruise - easy and seamless. 3. Lounge Staff - especially those who are working on the ship and are far from home - we met two lovely young people on Deck 5 - they were friendly and most accommodating to our needs and also loved to chat with us. 4. Safety - passengers did the mandatory training on embarkation and also the staff did their safety training on a regular basis. Very impressive. The coast guard also did inspection of the ship - also impressive. We felt very safe and knew what to do and where to go in an emergency situation - fortunately did not need to do so. All went well. Just as a comment, I know cruise lines have their own excursions for the various ports - but having some information on what is available locally would also be of great assistance. You do not get this information until you are off the ship and meet with the local tourist folks or individual vendors. It would have been helpful to have a map and some information so informed decisions could be made prior to arriving at Port. Definitely this cruise line, as are others, are in the money making business, but it certainly would enhance the customer service level. We have used other cruise lines and will definitely not use MSC again. Read Less
3 Helpful Votes
Sail Date: October 2015
My wife and I are both MSC veterans with many cruises over the past ten years. This, however, would be the first time we cruised in Yacht Club and the first Transatlantic. I’m an American and she Italian and both well over 65. I ... Read More
My wife and I are both MSC veterans with many cruises over the past ten years. This, however, would be the first time we cruised in Yacht Club and the first Transatlantic. I’m an American and she Italian and both well over 65. I realize that our YC experiences were for the most part vastly different from those enjoyed by the passengers in aurea, fantastica, and bella classes. Embarkation: We live in Rome so we took the early morning Frecciabianca train to Genoa where the Divina was to board and sail from. Arriving at the Piazza Principe station I elected to take a taxi to the ship rather than lug four suitcases down to the port. There were several other MSC passengers doing the same thing (both the Divina and her sister ship Preziosa were boarding that morning) but after a short wait it was our turn and the taxi (€15) drove us right to the Divina boarding point. I had the driver drop us at the white Yacht Club tent where the porters took our bags and a YC butler tagged them. We then had to wait a few minutes for another butler to arrive who escorted about ten of us to the YC check-in desk in the passenger terminal where pastries and drinks were available. After a prosecco and a pastry we were called to the counter where our cruise documents were checked, passports swiped, and cruise cards issued. A butler then escorted us through security and onto the ship to the forward elevators and up to the YC concierge desk. I believe the entire process from baggage tagging to the concierge took about 40 minutes. We were welcomed by our two very pleasant and efficient concierges, Lucia Taloti from Italy and Ovidiu Moldovan from Romania, and the chief butler, Kamil Mustapa from Indonesia. The maitre d’ from the Le Muse restaurant, Giuseppe DI Nardo, was also on hand to ask our dining preferences for dinner. After this we were free to go to our cabin. The Ship: The 139,072 ton Divina was built in 2013, third in the Fantasia class of now four MSC cruise ships which include the Splendida and the Preziosa. It has a total of 18 decks of which 13 are for passengers and has a capacity of over 4,000. The crew numbers more than 1,300. The regular cabins are mostly found on decks numbered 8 through 13, the vast majority with balconies. Much has already been written about this beautiful ship so I won’t elaborate more. Yacht Club in General: The exclusive Yacht Club area is on decks 15, 16, and 18 at the bow of the ship and consists of 70 suites plus the Top Sail Lounge and bar. Above on Deck 18 is its private pool, Jacuzzis, bar and sun deck. Entry into the YC area is by the same key card that opens the cabin door and serves as a personal passport for exiting and reentering the ship. YC members have their exclusive restaurant, Le Muse, on deck 15 at the stern of the ship. This requires a bit of a walk outside along deck 15 which is fine in good weather but when it’s raining, cold, or very windy, the only other option is to go to a lower deck to the aft elevator and stairs and climb back up to 15. Most go down to deck 7 but this is usually quite crowded with lounges, shops, and the photo area. Deck 14 means fighting your way though the chaotic self-service buffet. The speedier way is to walk the cabin-lined corridor of deck 13. For the Spa, there is a private elevator to the rear of the Concierge desk. A well stocked library is also behind the Concierge. Top Sail Lounge: This is the area most YC members gathered to relax and intermix with other members. It is basically a very pleasant and comfortable lounge spaced all along the front of the ship with an expanse of glass that lets you see from one side to the other, truly spectacular. Private areas of comfortable divans, easy chairs and small tables allowed both large and small groups to socialize. Toward the rear of the lounge is a well-stocked bar, and a small self-service buffet offering little tidbits to eat throughout the day and evening. Pastries, cereals and fruits for breakfast, sandwiches and desserts at lunch and throughout the evening. Waiters (called junior butlers) bring you anything you want from the bar, as well as carrying it to your cabin should you so desire. The wait staff was efficient and absolutely wonderful. I would specifically cite May from Myanmar, Gianna from Madagascar, and Agus from Indonesia as those we had most contact with. The chief butler Kamil and his assistant Dani Agung were nearly always present supervising either in the lounge or up at the pool bar. Aside from some premium liquors and cocktails, all drinks are free whether it be coffee, water, aperitifs, cocktails, whiskies, etc. On many days we chose to take our breakfasts and/or lunch in the lounge instead of walking to the restaurant. The One Bar and Pool: The private YC elevator behind the Concierge desk lifts between the Spa on Deck 14, and the pool deck, deck 18. The exclusive pool/lido area consists of adequate sun loungers for every YC member on board. Never is there a problem finding one with distinctive blue beach towels (the rest of the ship has orange colored towels). Exiting the lift on the port side are showers and the smokers’ area (the only one in YC) with tables, umbrellas and sun loungers. Walking to the right (towards the bow) are the elevated two Jacuzzis and salt water pool with all the other sun loungers directly ahead. Walking around the pool to the starboard side is the bar and covered table area where one can drink, eat and read in the shade. There is also a small buffet that has food for breakfast and lunch. Again, everything is free. The rear of the pool area looks down on the lido area for the general population. Le Muse Restaurant: The YC dedicated restaurant has its own kitchen with a chef and a half dozen cooks and assistants and served the most wonderful food. The chef is Giovanni Chiaramonte from Calabria. The dining room was supervised by the maitre d’, Giuseppe Di Nardo from Bari assisted by the fine sommelier Luigi Fusco from Caserta. We ate in Le Muse each evening at dinner and most lunches as well. I splurged with an American breakfast two or three times. All in all we enjoyed both the food, the atmosphere, and the great staff who couldn’t do enough to make our dining experience wonderful. The menus offered much more international fare than the predominantly Italian we’ve been used to on MSC cruises but we had no problem finding items to our taste. The seafood served, while necessarily from the freezer, was excellent including the smoked salmon plates we frequently ordered. The dessert menu at lunch had a New York cheesecake to die for! We had the same waiter throughout who was both friendly and extremely competent – Wady Nurdin from Bunaken Island, Indonesia. Wady brought us anything we asked for, whether it was on the menu or not, and kept our water and wine glasses filled. We usually went to dinner around eight or eight-thirty and Giuseppe always had a table waiting for us. The Suite: Ours was number 15010 on the starboard side of deck 15, very convenient to the Concierge area and the Top Sail Lounge. Not much larger than a standard balcony cabin, it was more luxuriously outfitted and had a walk-in closet as well as the normal divan and desk. The bath was larger as it had a tub. The balcony was standard size with two chairs and a footstool. The niceties were many, the bottle of prosecco (actually two bottles since we’re black members), chocolates, fruit, 24 hour free room service, as well as our favorite newspaper hung on the door each morning. The minibar was stocked with various beverages and of course free. Other amenities included YC bathrobes and slippers, and special bath products. Our butler was a very fine fellow, Adam Mandjra from Madagascar who attended to our every need. Our very friendly cabin steward was Donald from Jamaica. Passenger Mix: Our 140 fellow YC passengers were different from what we’ve experienced on other MSC cruises in that they were probably 80% English speakers mostly from the US and Britain. The remaining 20% was made up of several German and Italian couples as well as family groups from Spain and Turkey. Entertainment: We had a wonderful American piano player every evening in the Top Sail Lounge named Alan. Aside from that we had very little contact with the ship’s animation team and did not frequent the other bars or lounges. Evening entertainment on the other hand was the Theatre at 7 pm where we went most days. We found practically all of the shows very good, some with themes we had seen before on other cruises but very well performed. The dancers and particularly the singers were all very good with shows ranging from Italian and Neapolitan favorites to opera and classical themes. Other: I had six very nice massages down in the Aurea Spa by a cute Balinese lady named Ratna Dewi. The ship was spotlessly clean as are all MSC ships and smoking was not a problem. The entire YC area was smoke-free except for one small area on the pool deck. On this ship even the casino was smoke-free. My wife was very proud to have taken six hours of English language lessons taught by a British couple in a conference room. Weather and Climatic Conditions: We experienced cold rainy weather the first few days of the cruise but the sun came out when we reached Funchal, Madeira and stayed with us for much of the remaining days. In the Caribbean we had heavy rain the day we docked at Martinique and for much of the time we were on St. Thomas. Temperatures during our five day Atlantic crossing went well over 30 degrees Celsius making it a bit uncomfortable out on the open decks. Port Calls and Shore Excursions: We remained on board during the stops at Barcelona and Malaga, having visited these cities on numerous occasions. At Funchal we went ashore and took a ride around the city on the red city sightseeing HoHo bus. At Bridgetown, Barbados, I had booked a five-hour catamaran cruise with Cool Running which was very nice. We had opportunities to snorkel with hundreds of multicolored fish (like in the Red Sea) and were fortunate to swim alongside a large sea turtle. We stayed on board at Martinque due to the rain. On St. Maarten and St. Thomas we took round the island excursions organized by the ship. We had two more ship’s excursions at San Juan: The El Yunkee rain forest in the morning and a country pig roast fiesta about an hour away at Cayay in the central area of Puerto Rico. The rain forest was excellent but the pig roast we could have done without. It was expensive, loud, and the food was only so-so. At least we mixed with local Puerto Ricans and saw how they party. Disembarkation: A piece of cake as they say. My credit card voucher was on the cabin door and I signed it for the concierge. After a relaxing breakfast in the Top Sail Lounge, we were in the first group to disembark at Miami. Led by our fantastic chief butler Kamil, we bypassed all the other passengers and were taken directly to our luggage. The customs inspectors merely gave us a glance and we were out on the street and into a taxi that took us to the Avis rent-a-car office. Conclusions: It was a great cruise which we thoroughly enjoyed. If our future MSC cruise itineraries will be on one of the Fantasia class ships, we will definitely go in Yacht Club. Read Less
4 Helpful Votes
Sail Date: November 2013
This cruise began in Genoa, visiting Barcelona, Lisbon, Tenerife and Lanzarote before cruising the South Atlantic to Brazil visiting Salvador, Buzios and Santos where we were bussed to Sao Paulo for the long flight home with British ... Read More
This cruise began in Genoa, visiting Barcelona, Lisbon, Tenerife and Lanzarote before cruising the South Atlantic to Brazil visiting Salvador, Buzios and Santos where we were bussed to Sao Paulo for the long flight home with British Airways. The weather was very kind to us and, especially during the 6 day cruise from Tenerife to Brazil, was hot and sunny. The Preziosa is a new ship. MSC take great care of all their ships in my experience and I expect the Preziosa to look new for a very long time. A large proportion of the ships staff were either Brazilian or Indonesian (eg Balinese) and at mealtimes their cheerful efficiency was always something to look forward to. Similarly the friendly welcome or farewell on entering or leaving the restaurant. I cannot agree with a previous comment about the quantity of food in the two main restaurants. I frequently limited my choice to two items from the extensive menu in the hope of controlling any weight increase. In my experience more is usually available if required - and if a dish is not as expected it will be quickly changed. Apparently a journalist has voted MSC ice cream ''the best at sea'' - fair comment, and I would add to that their freshly baked bread. I had a balcony cabin. The bed was very comfortable - also MSC have heeded criticism of flat pillows - mine were ' standard English' ! Unlike a recent cruise on another well known line, I never had to fetch my own drinks (and still pay the 15% service charge). There were always young waiters or waitresses ready to give their attention. There are numerous bars and the main piano bar was very popular for cocktails etc before dinner. I have always enjoyed the entertainment provided by MSC on whichever ship I have been on - the shows are short but often quite spectacular. However on this cruise I felt irritated by long multi lingual announcements prior to the show (more than ten minutes on one occassion) containing unimportant information. An exception perhaps not to be repeated ? We are fond of saying "you only get what you pay for". Although I have been on about six MSC cruises, this is the first I have written about. On this cruise and each of the others I feel I have had much more than I have paid for.   Read Less
Sail Date: October 2010
Having taken a plane to Nice and then a coach to Genoa in Italy, to the ship!! We arrived to find a cold buffet,no water and no coffee or tea. there is no tea or coffee or WATER available for the rest of the day. No water on ... Read More
Having taken a plane to Nice and then a coach to Genoa in Italy, to the ship!! We arrived to find a cold buffet,no water and no coffee or tea. there is no tea or coffee or WATER available for the rest of the day. No water on the dinner table, no coffee after diner. you could buy a bottle for £6.00 or a coffee for £5,00 !! no drinks for 24 hours !! The breakfast was always cold and the lunch was not much better. You cannot see the very poor shows because the armchairs block your view. [you are not missing anything anyway] All the ports of call were on a Sunday, so nothing was open!! The Italian food did not come forth. What they called pizza WELL! not edible. If you don't smoke, don't go................................................. We were so pleased to get to Cape Town and get off. They collected our suitcases at 2.30 until 3.30 am and woke everybody up. They also broke our two brand new suitcases, the handle & base of my husbands, and the base of mine. 18 people lost their cases from the ship to the dock! Everything aboard was so expensive from the drinks to the shops. I think this company is in trouble. TAKE IT FROM ME, The music was adequate, but mostly backing tracks. KEEP AWAY FROM MSC ! ! ! Read Less
2 Helpful Votes
Sail Date: October 2010
Ode to MSC If you like to travel and are thinking of a cruise Consider all your options and be careful who you choose Royal Caribbean and Princess are just fine Celebrity and Carnival and P&O sublime But if you want ... Read More
Ode to MSC If you like to travel and are thinking of a cruise Consider all your options and be careful who you choose Royal Caribbean and Princess are just fine Celebrity and Carnival and P&O sublime But if you want to spend your time in abject misery The cruise for you, without a doubt, is one with MSC Tea and coffee locked away before you've had a drink A way to keep the profits up and penny pinch I think I haven't quenched my thirst all day and now my throat is dry I dare not buy the alcohol, the prices are too high Hiked up costs at every turn, they never miss a chance By working on the theory, you're a captive audience Bingo in 5 languages, oh save me from this please At least I learned to count to 10 in French and Japanese Silly games throughout the day, described as entertainment Whilst interesting activities, all required payment The shows in the main theatre, covered quite a range From opera to weird burlesque, it all seemed rather strange! Lifts filled to capacity, nose pressed against the door So why is it the Germans find room for 7 more? Hot food that is served up cold that's tasteless plain and bland The rice I ordered for my lunch I'm sure was swapped with sand No food ever goes to waste, it's saved to use once more The fish I ate for dinner, I'd seen the day before It's separated after use, and split into each group And what is not presentable, will end up in the soup If you're vegetarian, you'd better be aware That pork and lamb and chicken, will turn up everywhere Bacon in the Brussel sprouts - ham mixed with the cheese Meatballs in the gravy and ground beef in the peas Smoking rules were not enforced and frequently ignored In every corner of the ship, passive smoke absorbed If you are dissatisfied and feel the need to mention Matters for improvement requiring attention They'll smile and offer platitudes and promise to arrange it You might have guessed that all along they're never going to change it! They gave us each a feedback form which we all filled in I'm sure it's just a waste of time and went straight in the bin! The general experience was anything but great So MSC clean up your act, or stick to shipping freight! Read Less

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