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1 Helpful Vote
Sail Date: November 2017
We choose this cruise for the itinerary and we are very glad we did. Yes, there we many sea days, but we found them relaxing because touring on the days in port were long and tiring. For us, it was a good mix. The Panama Canal with its ... Read More
We choose this cruise for the itinerary and we are very glad we did. Yes, there we many sea days, but we found them relaxing because touring on the days in port were long and tiring. For us, it was a good mix. The Panama Canal with its expert narration by Bill Fall was outstanding. We have sailed on this ship before and loved it. This time the entertainment was poor and the food was lacking in quality. Service was excellent in the dining room and in the lounges. Our cabin steward was pleasant and very attentive. There was one hour of good entertainment (Celebrity Showtime) every evening. Most of the other things going on around the ship listed in the daily newsletter were just talks and seminars geared towards ways to spend your money. Embarkation was poorly organized. We have cruised on all of Royal Caribbean's big ships and embarkation took minutes to get all 4000 to 6000 passengers signed up and onboard. Celebrity is part of the RCI brand and should copy Royal Caribbean's efficient embarkation process. I would not take the Celebrity Infinity again. The ship is lovely and a little "tired" but without good entertainment and good food, we'll stay with Royal Caribbean. Read Less
2 Helpful Votes
Sail Date: November 2017
We chose the cruise because we wanted to sail the Panama Canal. Yes, the Infinity is one of the older ships in the fleet but is well kept. Nothing to keep me from the enjoying the cruise. Embarkation-Lines seemed to be longer than ... Read More
We chose the cruise because we wanted to sail the Panama Canal. Yes, the Infinity is one of the older ships in the fleet but is well kept. Nothing to keep me from the enjoying the cruise. Embarkation-Lines seemed to be longer than usual. I thought Captain club elites had some sort of priority embarkation but I did not see it. The Panama was the main attraction and the day long passage was well narrated. That was the best part. We did not especially enjoy the other ports and I will briefly mention them. Cayman Islands-Had to be tendered in. The port has become a dwelling place for all of the companies that line most of the cruise ports now. That is one of my pet peeves. They edge out what we came for Manta--The offers a free shuttle to to a square that offers all sort of local trinkets to buy. Included are Panama hats for $20 up. American dollars are accepted. If you did not purchase an excursion, then taxis are offered to the Monticristo around $20 but is negotiable. Took a picture of the Manta sign. Note-much of the Pacific coast was recently devastated by earthquakes a year or so ago Lima-Ship docks at least a 45-60 minute ride provided by the ship-in heavy traffic. Free ship shuttle. You are dropped off at a very nice mall. There, you have to fight your way through a mob of people offering taxi services.-Beware. If you want a taxi walk through the mall to the other street to the real taxi stand. BEWARE-all taxi prices are negotiable and make sure they are talking about Sols or dollars. You can go to most areas that you want to travel for $10. But they may quote $30. They will take $10. One pretended he didn't have change and one slipped us a counterfeit bill as change. And they drive lake mad people. But we did see what we wanted. Pisco-You dock at the edge of a desert-Maybe 20 minutes out of town. We took the excursion to the Baracas islands and enjoyed. From there we could also see the Candleabra formation. That afternoon we took it he free shuttle into town-not Pisco but an area called El Chapo. Arica-The market featuring local items is located right off the dock. You can either hike or ride a taxi up the top of the large rock right beside (El Moro?) Sort of liked it. San Antonio-made arrangements with Viator for ride into Santiago and stayed for 3 nights. Cost $90 pp for 2 people. As low as $60 pp for 6 If there is no other opportunity, our cabin steward (Fatkul) was very good. The food in the Blu was great and the service in there was special. All of the staff works in tandem. Entertainment-Mostly very good. The comedian and the juggler-comedian were the best. The magician was average at best. There was a lounge style singer one night that was not good at all. The impersonator was good. The shades Bluble" On the first night were good. Male pianist was good. Female pianist great talent, but I did not especially enjoy the arrangements . The violinist was very entertaining. The Whitney Houston singer was good. There was some male gaucho type dancers on the last night that grew old after a while. Lastly, The ship dancers and singers As well as the aerialists were good. I have probably missed some. Stayed in Aqua room. Will return Feb 23 to almost same cabin for the Antartica cruise. Disembarking-Was off the ship and through customs in minutes. Our driver was waiting. Positives-I was pleased with the value of my cruise. I bought it long ago and we paid several thousand less than some in the same type room. Shop wisely. Negatives-Why does this ship as well as most others have Park West art auctions that basically offers up crap that they call art? Why would anyone purchase diamonds,jewelry and other stuff on board that is as cheap or cheaper at your own home. Example-Jack Daniels was $25 on board and $20 at a drug store at home. Read Less
1 Helpful Vote
Sail Date: November 2017
I'll try to go from start to finish: Pre-Cruise: We arrived in Fort Lauderdale a few days early. We were flying on points so this was the best date we could get. We stayed at Embassy Suites and when we arrived to drop our bags ... Read More
I'll try to go from start to finish: Pre-Cruise: We arrived in Fort Lauderdale a few days early. We were flying on points so this was the best date we could get. We stayed at Embassy Suites and when we arrived to drop our bags at 12 our room was ready! Bonus. Great place to stay, near lots of restaurants, shopping and the port. We took the water taxi and enjoyed hopping on and off. We ended up taking the shuttle to the port because it was there. It would have been cheaper to take a taxi. Embarkation: If you were concierge class and above, then embarkation would have been a quick and smooth experience. If you were in steerage, then embarkation took over an hour for some. We arrived at 11:15 and were in line for one hour. Some people were in much longer. Cabin: We had the best cabin steward ever - Edy! Our veranda cabin was kept spotless. He didn't bother us when the do not disturb sign was on but managed to clean it when we were out. We love balconies and used it a lot. Activities: I found enough to keep busy. I enjoyed the lectures but some were way too early - 9 am! It would have been cool to have the lecture on the night sky up on the rooftop terrace in the evening. We participated in a few activities, I did the blendtique workshop - a bit rushed but I enjoyed it. I also participated in the Old World wine tasting. People weren't really tasting but gulping the wine like no tomorrow, some pretty happy folks afterwards. I managed to go to the very nice but crowded at times gym. Well equipped and everyone using it was very considerate. Dining: We had anytime dining, some nights we sat with strangers, others we sat with cruise critic friends. The food and service was hit or miss. The menu was a bit boring IMO. We did QSine with others from Cruise Critic...great service, great food - just too much of it. Our waiter did a great job managing all of us. One night hubby and I went to Tuscan Grill - we enjoyed the food and service. We did the buffet a few nights, just didn't feel like sitting and eating for 2 hours. Very good. Ports: Ok here is a word of caution. We had an active roll call. Two members offered some tours at pretty good prices. I signed us up. There were some odd things - the organizers wanted payment up front on the second sea day. They didn't show up to the cruise critic gathering. Usually the organizers ask for payment on the day of the tour and make an effort to show up the cruise connections party or the sailaway. Everyone else had similar suspicions. I sign up for the roll call tours as they are usually a smaller group. I should have checked when I kept seeing openings offered, but I assumed others had cancelled. Turns out that there were 3 - 4 busses on these tours! None of the busses saw the same things. Some were very upset, I could have let myself get upset (DH was!) but made the best of it. Note to self, check the numbers before you sign up. Grand Cayman: We didn't organize anything as we've been here before. The ship had to tender us to a different dock due to "high waves". But all the taxies and busses were waiting. We ended up near Calico Jacks. 2 loungers and an umbrella cost $15. The van was $7 each. We got a bucket of beers and had a pleasant day at the beach. Panama Canal: Amazing. The ship would not let people on the helipad at first due to the rain, but didn't mind crowds balancing precariously on the stairs! I was watching the helipad situation on the TV, as soon as I saw officers posing for photos, I knew they would open it. Being on deck 6, I went to the boarding area in the Theatre on Deck 5 and was one of the first on! Great day, we had a good lecuturer explaining the sites. I walked all over the ship taking photos, front and back. The roof top terrace was also an uncrowded but great spot to take photos. Manta, Ecuador: One of the roll call tours. The hike in the rain forest was good but may have been physically taxing for some. We saw and heard the monkeys. It was at the Pachoce Nature reserve. Then a quick drive to Montechristi, sadly we did not get out at the site overlooking the town. But did have 45 minutes to explore and shop in town. Lima, Peru: Well if you weren't on a ship tour, things were challenging. Private tours were not permitted in port. They had the choice of meeting you at a shopping mall 30 minutes away or at a taxi stand just outside the port. The guide thought it was best to meet 3 busloads worth of people at the taxi stand. However the port shuttle had two vans holding 8 people! You can imagine the line. In the end, Celebrity provided the bus to ease the line up. The taxi stand wasn't in the nicest of areas. The next day we arranged to meet the tour at the mall. Much better. However on day 2, many of the group members skipped the tour. Too bad, day 2 was much better then day 1. Pisco, Peru: I semi-arranged a flight over Nazca Lines. Due to all the personal information required for the flight, I just had everyone contact the operator themselves. Our favourite part of the cruise! You read about them, but once you see them - they are amazing. We had to retrieve our passports from Guest Services, we got them right away the day before, others had to battle it out. We were in a 12 seat Cessna - good thing I took some Dramamine! On the way back we stopped to take photos of a flock of flamingos. We had the option to get off in Paracas, but we were tired as there was more port stress, however I managed to tell the tour operator about it so they had everything arranged when we got off - they reserved a shuttle for our group of 10, which drove us 5 minutes to the parking lot where the van was waiting. Arrica - another roll call tour. But I really enjoyed it, a stroll up the coast - for some reason our group didn't get to see the caves - others did. But we went into the desert and visited an Olive Farm. San Antonio replaced Valpairiso. This time only one bus. We got to visit a winery, see around the area and have a great lunch at a little roadside restaurant. We all got dropped off at our various hotels before the rest were driven to the airport. We spent a 2 days in Santiago - I'd arranged some tours with Stamp's which went very well. Final Thoughts: The roll call was very active and the Cruise Connections party well attended. I met some great people and all in all I really enjoyed myself. You will encounter glitches when travelling, but if you don't make the best of it, then you will ruin your vacation. Read Less
Sail Date: November 2017
Wow, this was a fantastic journey, through the Panama Canal and down the Pacific Coast of South America. We called at working comme4cial ports, and sat alongside freighters, all kinds of cargo ships and thousands upon thousands of ... Read More
Wow, this was a fantastic journey, through the Panama Canal and down the Pacific Coast of South America. We called at working comme4cial ports, and sat alongside freighters, all kinds of cargo ships and thousands upon thousands of shipping containers. This was our 11th Celebrity cruise and defintely one of the best! we had a great Aqua Class stateroom, perched up on the rear portion of deck 11, allowing for great views and lots of quiet. Our stateroom attendant was by far, the best attendant we have experienced. Aqua class guests dine in Blu restaurant. Therefore, we enjoyed an intimate, casual setting and some truly delicious meals. Althoug( our menu choices were limited, compared to the MDR, we were never at a loss for choosing tasty dishes. The fish and seafood were particularly delicious. Ditto any of the myriad of duck and lamb dishes. But, again, it was the serving team, from the charming hostess, to the maitre d, the waiter, the assistamt and all of the bus people. I have never experienc3d such a consistently high level of service, with charm, no attitude and a desire to make everything perfect. As is often the case, only the sommelier stood out as a weak member of the dining room staff. Although the Infinity is an old ship, and the outside paint job showed its age, the interior spaces and staterooms appeared to be well maintained. It was clear that new carpet had recently been installed in most public areas. Seating around the pool was ample and comfortable, and the spa and spa pool area were spot on and comfortable. Shore excursions were expensive, and proved to be a mixed bag. We had one particularly bad excursion in Arica, Chile. Although it is not a well known tourist spot, and not a regular port of call, we though we had the right to have an English speaking guide on a 90$, 4 hour tour. Apparently we thought incorrectly, as our guide was at a loss for explain8ng the sights in understandable English. On the negative side, check in at the start of the cruise was disgusting. We waited for more then an hour to check in at the Fort Lauderdale terminal. Definitely not enough check in staff and what seemed like confusion and lack of experience. Information regarding our disembarkation was poor, and a change in final port, from Valparaiso to Sant Antonio was poorly handled. So both the beginning anfd the end of the journey were odd, having nothing to do with ship or ship crew, but everything to do with corporate Celebrity. However, the good parts of this trip far outweighed the few negatives. Read Less
7 Helpful Votes
Sail Date: December 2016
My wife and I took the 15-day cruise on December 9 from Fort Lauderdale to Cartagena, Colombia; the Panama Canal; Manta, Ecuador; Lima, Peru; and Arica, Chile. It concluded December 24 in Valparaiso, Chile. We have traveled other ... Read More
My wife and I took the 15-day cruise on December 9 from Fort Lauderdale to Cartagena, Colombia; the Panama Canal; Manta, Ecuador; Lima, Peru; and Arica, Chile. It concluded December 24 in Valparaiso, Chile. We have traveled other Celebrity vessels, but the Infinity proved a comparative disappointment. To begin with, there were necessarily nine days at sea. Many travelers filled the time with daily bingo and trivia contests, sun bathing, and the casino. The Infinity's library is easily the poorest I have encountered on more than a dozen cruises with several major cruise lines. On the fifth deck concessionaires worked over time to sell customers 'pre-owned' Rolexes and expensive perfumes. On the positive side, Infinity did have some excellent lectures on the Panama Canal and aspects of the history and culture of South America. And, its physical fitness center had top-quality equipment for those seeking to shed pounds gained elsewhere on the ship. As others have noted, Infinity zealously promotes its premium restaurants ($25 per person at lunch and $45 per person in the evening), and expensive drink packages. In fact, during the early days of the cruise one we were besieged by crew members doing extra duty, promoting the specialty restaurants. In the old days one could look forward to quality evening dinners. As Infinity seeks to promote its premium restaurants, and boost customer revenue, the quality of food in the main dining room appears to have suffered. One evening menu even included Pork and Beans among the entrees. Infinity needs to give more attention to maintaining the ship and and less to promoting specialty restaurants and add-ons. From the Oceanview Buffet, and from our eighth-floor room, we could look out and see any number of rusting surfaces. We will not return to Infinity. Read Less
5 Helpful Votes
Sail Date: December 2016
Check-in took two and a half hours of standing in lines... a total mess! Celebrity did not even offer water, a place to sit (or an apology) for this agonizing wait. The ship itself appeared to be in good condition and the service was ... Read More
Check-in took two and a half hours of standing in lines... a total mess! Celebrity did not even offer water, a place to sit (or an apology) for this agonizing wait. The ship itself appeared to be in good condition and the service was good. There was a constant parade of 'up selling' restaurant, internet and other services. It felt more like being in an endless timeshare sales pitch! The food variety (especially at breakfast) seemed very limited compared to other cruises we've been on and the food prep. very 'hit and miss'. The fish dishes (and we tried this over several nights) was consistently dry and / or 'fishy', as in old fish. Also, there were quite a number of people sick by the end of the cruise... not so good. The Panama canal and South America were the primary reasons for taking this cruise. We left Fort Lauderdale on December 9th and arrived in Valparaiso, Chile on December 24th 2016. Read Less
11 Helpful Votes
Sail Date: December 2016
Nice itinerary for someone who has never traveled to South America or cruised through the Panama Canal. We chose this cruise because it had a good combination of days at sea and Port stops. The Infinity is an older ship and not as up to ... Read More
Nice itinerary for someone who has never traveled to South America or cruised through the Panama Canal. We chose this cruise because it had a good combination of days at sea and Port stops. The Infinity is an older ship and not as up to date at the Solstice Class of ships that Celebrity offers. The overall cruise was outstanding, the service,entertainment and cleanliness was top notch. It would have added to the cruise experience if Celebrity brought back music and entertainment in between the early and late seating's in the main areas of the ship. The Beyond the Podium series of lectures with Bill Fall and MickeyLive were excellent! Interesting and educational. Great way to spend an hour or two during the sea days. I have been on a number of Celebrity Cruises and I believe along with many of my ship mates that the entertainment on board was fantastic. The right combination of different acts, that were very entertaining. The food on board was adequate, about what you would expect on a cruise. I booked my own excursions and was very satisfied with the results for each port. The Ports for the most part were interesting especially Colon, where we took a tour of the Rainforest, the Canal, and other interesting sights in the area. The historic area of Cartagena was worthwhile and interesting. Manta, Equador not a highlight stop for this cruise. I enjoyed Arica Chile and the last stop of Valapariso. All in all a worthwhile cruise, and one I would HIGHLY recommend Read Less
2 Helpful Votes
Sail Date: December 2016
Cruise was great value for the money. This was a good cruise but not excellent as our experience on Constellation and others. Food was good but not as good as other Celebrity cruises. Guest entertainment and speakers were very very good. ... Read More
Cruise was great value for the money. This was a good cruise but not excellent as our experience on Constellation and others. Food was good but not as good as other Celebrity cruises. Guest entertainment and speakers were very very good. We loved Bill Fall, Mickey Live and Dr Sherry. The only negative on entertainment was scheduling. We would have loved music more around the pool and more venues before dinner. The ports were great. We appreciated how celebrity would shuttle you to the center of town as it could be dangerous which was the case and many other cities. The celebrity excursions were hit in this. We left ours in Cologne Panama and it was a good dad considering we were out most of the day. Others had issues with the excursions and had to fight to get refunds from the excursions do not go as planned. Overall we thought the excursions were expensive for what you were actually getting. We recommend getting excursions on your own. Read Less
2 Helpful Votes
Sail Date: December 2016
This was our 3rd cruise, but 1st on Celebrity; it's now our favorite line. The food was very very good, above expectations. There is a high ratio of crew to guests and they really do take excellent care of you. Our waiter/assistant ... Read More
This was our 3rd cruise, but 1st on Celebrity; it's now our favorite line. The food was very very good, above expectations. There is a high ratio of crew to guests and they really do take excellent care of you. Our waiter/assistant waiter in the dining room had only 3 tables to take care of, for example, and the room steward had only 10 rooms. The staff all seem very happy to be doing what they're doing. The shows at night were a step above the other lines we tried. And at last, at last there was someone on board to tell us about the ports, culture, history, and wildlife we might be visiting... not just the shopping. Now that said, this was clearly best for adults. There weren't nearly as many kid and teen activities as we saw on RC or Norwegian. For an adult, though, the enrichment activities onboard were an unexpected pleasure. Again, hats off to the crew of the Infinity; they made this trip memorable. Oh, and going through the Panama Canal, then down to Chile was a memorable experience. Cartagena was hot, as was Panama, but the weather going south in December was really great. And Chile... wow, what an awesome country. I want to go back there! Avoid the snorkeling excursion in Ecuador, though; the coral is all bleached. There are still some beautiful fish in the area but it's not much of a reef anymore. I guess with climate change we'd better visit the good reefs while we can; our grandchildren may only be able to read about them in their schoolbooks one day :-( . Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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