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4 Helpful Votes
Sail Date: October 2018
As for many cruisers, going through the Panama Canal was a bucket list cruise - it was great. We choose Celebrity because we love all the ships and the level of service. The Infinity is almost 20 years old but Celebrity has done a great ... Read More
As for many cruisers, going through the Panama Canal was a bucket list cruise - it was great. We choose Celebrity because we love all the ships and the level of service. The Infinity is almost 20 years old but Celebrity has done a great job keeping it current. The MDR service with Edgar as our waiter and Mercy as Sommelier were excellent - the food was perfect for all of us. The stateroom service was great with Richard having our room ready by the time we returned from breakfast. We enjoyed several days by the pool and service at the pool was also good. As usual the service and food offered in Tuscan were fabulous. We saw all the ship Directors frequently out and about which was good especially as we had late afternoon coffee in Cafe Al Bacio. In our opinion the entertainment on Celebrity has improved quite a bit from previous years - some great cruise musicians including the house band. There wasn't anything on this cruise that we didn't love. Read Less
Sail Date: September 2018
This was our sixth and longest cruise. We’ve cruised Princess, MSC, Carnival and The Red Boat. This was our first cruise on Celebrity Infinity and probably our last. We cruised with three other couples and chose Celebrity primarily ... Read More
This was our sixth and longest cruise. We’ve cruised Princess, MSC, Carnival and The Red Boat. This was our first cruise on Celebrity Infinity and probably our last. We cruised with three other couples and chose Celebrity primarily based on the transit of the Panama Canal destination and sailing date. None of us sailed Celebrity before. We also used an agent who books with Celebrity and booked the cruise almost a year in advance. Two couples had ocean view cabins, one the 2nd deck and the other on the 8th deck. Two of us had veranda cabins, 2A both on the 7th deck. I might add I’ve read other reviews for this cruise line and ship, so I will try not to repeat a lot here found in those reviews. We found the cabins to be comfortable and accommodating. Space and furniture were comparable to the other cruises we sailed. The TV programming was good and offered a lot of variety programming. Cabin service was excellent mainly because of the hardworking attendant who performed well beyond our expectations and experience on previous cruises. We left an additional tip and identified his efforts to cruise management. We found the restaurants and food to be good to excellent but mostly excellent as most cruisers expect. We ate in open seating in the main dinning room for most evening meals and were seated at several different table locations. Service varied between the different locations but was generally good but slow between courses. The longest time between courses was15 minutes. Generally we enjoyed the menus, but Celebrity did not perform above other cruise line meals we’ve had. We also ate a few times in the specialty restaurants- three times at Tuscan Grill and once at Le Petit Chef. Food was good and service excellent. Le Petit Chef animation was unique and entertaining. None of the specialty restaurants were anywhere near full when we attended. We booked prior to the cruise and should have waited until we were onboard to take advantage of the last-minute discounts. The buffet was a buffet. Plenty of variety and some unique specials if you were lucky to find them. As is common on most cruise ships, the buffet was crowded especially at breakfast and lunch. The buffet was named Ocean View and lived up to its name, with plenty of window seating and a nice outdoor seating area on the stern. Other snack areas were adequate but nothing special. The gelato place was costly, but good. The table service at the bars was almost nonexistent and very slow when available. We like cruises for the destinations, food, entertainment, onboard activities and excursions. For us the Celebrity Infinity scored no better than other cruise lines in the food and excursions categories, and below standard in the in the entertainment and onboard activities categories. The Panama Canal transit was exceptional though and I would rate it as good, if not better, than visiting Glacier Bay in Alaska. Bill Fall’s lectures and personal stories with the canal were outstanding and made the cruise very worthwhile. One deficiency was his narration could hardly be heard on the ship’s outside speaker system and while transiting the canal most people were outdoors. We used Celebrity excursions at every port and found them to be varied, interesting and worth the cost. On ship activities were lacking especially towards the end of the cruise when everything was familiar. We also found shopping to be mostly high-end tax-free type merchandise. Not a lot of variety for lower scale items on a regular basis. Our biggest disappointment was with the entertainment. The major problem was with the amplification system in the beautiful theater. It was much too loud, more suited to an arena rock show. The house band was good, but they were over amplified so much you couldn’t hear or understand performer’s voices. There were some exceptions to this, but they were very few. One of the members of our party would get headaches lasting several hours after these shows. I wore earplugs for all the musical performances, except for the first. I felt sorry for the ship’s in-house company who performed admirably for the three major in-house shows. The dancing was excellent and obviously required much talent and energy. There were no ship’s officers present (that we saw) during any of the performances except for the next to last night. I mentioned the sound situation to him and the sound seemed better, but still loud, for the last performance. (I might add I have10 years’ experience as the technical manager for a college performing arts center.) The entertainment lacked variety with a heavy focus on vocalists and rock music. There were two excellent comedians. I don’t usually like comedians much primarily because I don’t find adult or political humor entertaining, but the two comedians during this cruise were outstanding and avoided both topics. One final thought. We found the Celebrity web site just plain awful. It was slow, difficult to use, lacked important information and much of what information you could find was outdated, especially excursion information. So, the bottom line is we found Celebrity Infinity was not any better than any of the competitor cruise lines we’ve been on and deficient in several areas’ important to us Read Less
Sail Date: September 2018
The ship could do with a refit as it is looking a bit jaded. Checking in was very efficient and quick. Our cabin was fine with plenty of draw and hanging space, looked after by Faisal. We were disappointed with the MDR when we were at ... Read More
The ship could do with a refit as it is looking a bit jaded. Checking in was very efficient and quick. Our cabin was fine with plenty of draw and hanging space, looked after by Faisal. We were disappointed with the MDR when we were at a table for 8 as it took over 2&half hours to finish, not enough waiters. We then tried seating for 2 with no problems at all. Entertainment was very good and varied. Chiko was OUTSTANDING in everything that he did,particularly the choir which we were part of. Service in all the bars was patchy as there were not enough waiters,quicker to go to bar yourself. The excursions were well organised and not too expensive for cruise ship excursions. The Panama Canal was an amazing experience. We would do this again in a few years. We enjoyed the excursions in Columbia, Panama, Guatemala and Mexico. Overall we had a great time and enjoyed ourselves and met some very nice people Read Less
7 Helpful Votes
Sail Date: September 2018
We were looking forward to a 40th anniversary celebration. Unfortunately the condition of this ship took much of the pleasure from our trip away. From the state room, which had a toilet that frequently didn’t work, with a speaker that ... Read More
We were looking forward to a 40th anniversary celebration. Unfortunately the condition of this ship took much of the pleasure from our trip away. From the state room, which had a toilet that frequently didn’t work, with a speaker that also failed to work and balcony railinging with paint sloppily applied. The shower hot water was occasionally not available. About a third of the gym equipment was not in order. We had to avoid many parts of the ship due to ongoing work by maintenance crews. No activities were offered in the sport court and it’s surface was covered in splattered paint. The walking surface on the exterior portion of the ship was stained, And in need of repair. The hot tubs were poorly repaired after years of service, etc etc etc. Rust was prevalent throughout the boat with some stairs actually broken. For the cost of this trip I laugh at the gall Celebrity has to provide such a DUMP of a ship. The staff were excellent and the food was OK. This was our 4th cruise and the only time we’ve been dissatisfied. I’ll never give Celebrity another chance. They should be ashamed! Again, this boat is a dump. Spend your money on another cruise line. Read Less
1 Helpful Vote
Sail Date: September 2018
Back in 2010 we sailed to Panama on the Equinox but crossing the canal was not on the itinerary. We just did a land excursion with a stop at the Gatun Locks Observation deck (now closed). An opportunity had arisen to consider this 15 ... Read More
Back in 2010 we sailed to Panama on the Equinox but crossing the canal was not on the itinerary. We just did a land excursion with a stop at the Gatun Locks Observation deck (now closed). An opportunity had arisen to consider this 15 day cruise on the Infinity at a bargain price, and were happy to book it quickly. You can’t experience a Panama Canal crossing unless you are on the ship going through the locks. We flew from Toronto to Ft. Lauderdale for one night stay at the Best Western South Airport and cruiseport on Stirling Rd. Very good choice for pre-cruise. There is ample shopping and dining within walking distance. If you use Uber to get to the port, make sure you key in the proper pier location. Our driver followed GPS and brought us to a few wrong spots in the port. Having sailed several times on the Summit, coming aboard the Infinity felt like homecoming. Our Oceanview cabin 2056 was comfortable and kept immaculately clean by Wayan. The a/c fan rattle was repaired quickly. The cabin layout should be noted, since you don’t see this information on the Celebrity website. Our king bed (2 singles put together, with mattress topper added) was pushed against the 4 ft. round window. There was a useful night table on both sides of the bed. Reading light was adequate. There is also a small sofa convertible to a single bed, and two upper berths, making maximum space for 5. There is no connecting door, which I hoped will cut down on noise. There is only one half-size mirror above the desk, but no full length mirror anywhere. The fridge was emptied as requested, but it really did not cool much. I had to use the ice from the bucket, transferred to zip lock bags, to keep my drinks colder. The flat screen TV was rather small, and the interactive menu lacked many features found on the newer ships. Some buttons on the TV remote were not responding, so Wayan had a functioning replacement brought within minutes. The ship is constantly cleaned. Even cabin doors, door handles, hallway walls get sanitized wipes several time. The crew is just amazing. Helpful, friendly, attentive and engaging, even when busy. You can feel the camaraderie between them, and the sadness when they’re getting off after many months at sea. We had select dining, with prior reservations around 7 pm. On the second night we were seated by the window with waiter Ufuk his assistant Roy. We were so impressed with their service and the dining experience that we requested their station every night, and rarely had to wait. Even when dining alone, the gap between tables is small, and we had conversation companions almost every evening. I recall that there was no horseradish available for the prime rib on the first night. The maitre d’ came to apologize, and promised it will be available for the remainder of the cruise – which was true. (A new shipment was loaded on, but there was no time to unpack the boxes in time for dinner). Otherwise the food was very good to excellent quality, arriving at the proper temperature. For breakfast we liked the plentiful selections at the Oceanview Café. Dining in the aft watching the wake is what cruising is all about. Then we would head down to the Tuscan Grill, where there was a light breakfast for Elite level members. We came for the table service of fresh-squeezed juices, fresh cut fruits, specialty coffee and mimosas. I was pleasantly surprised to find the window shutters were adjustable, so daylight and Oceanview can be enjoyed. That was not the case on the Summit, where they are fixed, almost fully shut. One afternoon we were invited to dine in Blu for a special lunch prepared by chef Lama. Perhaps to recognize our loyalty to the Celebrity brand. There were about 50 people with a few of the ship’s top officers. It was a delicious buffet and made us feel very special. The entertainment was generally good, with a couple of truly enjoyable performances by Salvatore Hasard and comedian Ed Regine. The cruise director Shawna was infectious with her enthusiasm. The enrichment speakers were well prepared and gave informative and entertaining presentations. Unfortunately, when Bill Fall was narrating during the canal crossing, there were many locations on the ship where the volume was hardly audible. Disembarkation in San Diego was orderly on the ship, but the terminal had issues with intersecting people and luggage wagons being unloaded. Lines moved quickly, and within a short time we were walking out of the terminal straight to our hotel, Best Western Bayside. Read Less
Sail Date: September 2018
This is one of the most amazing cruises I have ever been on. Everything could not have been better From embarkation to disembarkment Arrived st port 11:00 was on the ship eating lunch at 11:30. The cabin was a little small compared to ... Read More
This is one of the most amazing cruises I have ever been on. Everything could not have been better From embarkation to disembarkment Arrived st port 11:00 was on the ship eating lunch at 11:30. The cabin was a little small compared to other cruises, but that is the only negative. The staff, the food, the entertainment all weregreat. There are times when it was hard to find a seat in the buffet area. The only real negative, which is a problem on all ships was the seat hogs at the pools. It might help if there was a towel person to remove towels from chair that haven’t been used for awhile. We watch many couples hold several chairs 2 in the sun, 2 in the shade. One other problem was the smoking areas were set up in very odd areas. If you weren’t a smoker you got to smell second hand smoke while sitting along the pool. It seemed as if these areas should have been away from the general area. Read Less
2 Helpful Votes
Sail Date: May 2018
We are long time Celebrity cruisers, and this was our worst embarkation day ever. We had received an email several days before cruising telling us that departure would be delayed for a couple of hours because of intestinal illness on the ... Read More
We are long time Celebrity cruisers, and this was our worst embarkation day ever. We had received an email several days before cruising telling us that departure would be delayed for a couple of hours because of intestinal illness on the previous cruise and they needed to sanitize the ship The delay was longer than two hours and there was chaos from the terminal to the restaurants and in between. The whole situation seemed unmanaged. Before the cabins were ready the lifeboat drill commenced, and, as typical, there were seats for maybe a third of the passengers. People crammed into the casino, photo shop, bars, etc, with no chance of seeing video screens or even the crew members in charge. A complete waste of time and patience. Our luggage wasn't delivered until after 9:00. Exhaustion and frayed nerves made unpacking a real chore.Thank goodness the next day was a sea day. Then, things began to improve. The ship was kept clean and neat, but it is showing its age. Worn paneling here, rust spots there, electric blinds removed from Constellation Lounge windows and not replaced, etc. It's due for an overhaul. The officers, Captain's Club hostess and crew were friendly, helpful and forthcoming. As good a group as we have seen. On the other hand, the Cruise Director is a schmuck. But, one out of 30 or so isn't bad. The itinerary was very enjoyable, with the Canal passage, of course,the highlight. We had stopped in Cartegena before, but it's always nice to visit the old town. Even the little aviary by the terminal is fun to walk through. The ports in Costa Rico and Guatemala are simply seaside straw markets. To see other sights require bus excursions, which we didn't take, but other passengers said they liked theirs. The California ports, Puerto Vallarta and Cabo, are famed resorts and have lots to see, do and buy near the terminals. Good stops. Colon, Panama, is awful. The only things to do are visit the locks, which we would pass through the next day, or a bus ride to Panama City. They are, however, building a new terminal and shopping area. We dined at every restaurant on the ship except the main dining room,Trellis, and Infinity gets five stars for food. This was our first booking in Aqua class. We had avoided it in the past because we aren't spa people, but our travel agent convinced us to try it. We were delighted. We still aren't spa people, but the Aqua restaurant, Blu, was more than worth the upgrade. Small, intimate dining room (comparatively) with excellent food and service. We had some friends in suites, so we dined a couple of times with them in Luminae. Again, excellent food and service. Qsine was fun and filling, and Tuscan had the best food of all. Entertainment was a mixed bag. Everything from a juggler to a flutist to a comedian, with two shows by the singers and dancers. As expected, some passengers liked each one and some didn't. Bar entertainment was pretty good. Daytime activities continue to be a weak spot for Celebrity. Other than trivia, not much in the way of organized fun. The two lecturers were both very good, but scheduling them at 9:00 in the morning or 4:00 in the afternoon leaves much to be desired. The wifi system is pathetically slow. If not for bars on shore we could not begin to keep up with our mail. .And, Celebrity has discontinued publishing the daily newspapers, which we really missed.The Guest Relations desk told us the we have news channels on the in-cabin TV's. Ever try to get news from TV news channels? Overall, the cruise was a very good one for us. The staff, itinerary and the food more than made up for any shortfalls created by the system. Read Less
4 Helpful Votes
Sail Date: May 2018
We chose this cruise for the itinerary. Our other cruises were port intensive so we were not sure about the many sea days but due to the route we had no choice. Our cabin was as expected and our attendant was exceptional. The food in the ... Read More
We chose this cruise for the itinerary. Our other cruises were port intensive so we were not sure about the many sea days but due to the route we had no choice. Our cabin was as expected and our attendant was exceptional. The food in the MDR was very good, we had no complaints. We chose anytime dining and were seated with the same staff for most of the dinners which was great because they were friendly, prompt, knowledgeable and engaging. Only twice out of 15 nights did we have to wait to be seated and that was for about 10 minutes and was because we had requested a particular location in the MDR. Embarkation was late due to the cleaning of the ship after the outbreak of illness on the previous voyage. Everyone was notified of the situation before hand so there should be no need for complaints about the delay or the reason.We personally were thankful for the thoroughness of the preparations. The eventual boarding was prompt and organized with those arriving first being taken on board first. The guest speakers giving the talks on the history and building of the canals and what to expect in the various ports were experienced and entertaining. Eighty percent of the presentations in the theater were very good .Service throughout the ship was as good as we have received in the past with no complaints and in may cases, outstanding. The shore excursions were varied to accommodate any level of mobility and interests. Disembarkation was smooth and efficient. We again had a great experience with Celebrity and are booked again. Read Less
1 Helpful Vote
Sail Date: May 2018
We usually cruise with RCCL, but they weren't going through the Panama Canal when we booked this. For the most part, the employees were very good...in some places, they were excellent, especially on Deck 5 at Cafe al Bacio. We had ... Read More
We usually cruise with RCCL, but they weren't going through the Panama Canal when we booked this. For the most part, the employees were very good...in some places, they were excellent, especially on Deck 5 at Cafe al Bacio. We had friends cruising with us, who unfortunately had to leave for medical reasons halfway through the cruise. We were told by 'Guest Services' that we HAD to pack up their cabin & keep their luggage in our cabin, as it couldn't be left unattended. Guest Services had absolutely no regard for my husband or I, when I tried to explain that he had a very bad back & couldn't walk very well. That meant nothing to them, so we had no choice but to take their 2 very large suitcases, along with our 2 very large suitcases, plus our carryons, find them in customs, then to our excursion bus, & to the airlines. It was the first time on Celebrity...& even though they are owned by Royal Caribbean, there is absolutely NO comparison. From now on, we will definitely be staying with RCCL, & if we never got to cruise again, NEVER again on Celebrity!!! Read Less
4 Helpful Votes
Sail Date: May 2018
The itinerary was, on the face of it very appealing. But apart from Costa Rica and the two stops in Mexico the rest were a waste of time. The only saving grace being the Panama Canal experience. The ship itself was a complete disaster, ... Read More
The itinerary was, on the face of it very appealing. But apart from Costa Rica and the two stops in Mexico the rest were a waste of time. The only saving grace being the Panama Canal experience. The ship itself was a complete disaster, delays boarding, luggage held until late at night, stateroom filthy and not prepared. This ship should never have sailed after significant problems on the previous cruise. Areas of the ship closed off for “sanitation “, dinning tables devoid of bread, condiments or table decorations. We were repeatedly told not to touch anything, milk for tea and coffee served in glasses by the waiters. The staff were clearly stressed and working without leadership, nobody appeared to be in control and worst of all we were made to feel as if we were the culprits. I expect better from Celebrity, the lack of information and no visibility of the Officers led a lot of guests to assume that they were in hiding. It was not until day 12 of a 15 day cruise before things resembled some form of normality, but the service never improved and on 3 nights we missed the late show because dinner service had taken over 2 hours. I agree with other posta, this was not a happy ship, even though it had been “sanitised” it never felt clean. What ever problems the staff were facing they took their frustrations out on the guests. To make things worse the sickness and fever bug was apparent on our cruise so the deep cleaning process obviously failed. Read Less
3 Helpful Votes
Sail Date: October 2017
The Infinity is old and needs an update. The finishes around the ship are worn, there is rust in a lot of places. The crew is outstanding and the service was the best. The newsletter had errors many days. Events in the newsletter had ... Read More
The Infinity is old and needs an update. The finishes around the ship are worn, there is rust in a lot of places. The crew is outstanding and the service was the best. The newsletter had errors many days. Events in the newsletter had wrong days and times. The sound system in the Casino is bad, could not understand anything the young lady said. The Dining room staff and drink servers were great. Rodman kept us supplied with our selections from the bar. The Boarding process in Fort Lauderdale was bad, Security did not know what they were doing. The line was so slow, I watched as people set off the metal detectors and security had them go back through 5 and 6 times with the same result. They held us on our bus for 20 minutes because on of couples from the hotel had upgraded their cabin and did not had the right tags. There was no reason to hold all of us. Bill Fare, our Naturalist for the Panama Canal was great, he knew the subjects and presented them well. Entertainment was so so, and I was offended when the comedian made fun of the deaf people in the audience. Read Less
1 Helpful Vote
Sail Date: October 2017
This cruise was to celebrate our 25th anniversary. We like Celebrity and had been on Infinity for a prior cruise (Hawaii). We flew to Ft. Lauderdale the day before and spent the night at Hyatt Place.We took the hotel shuttle ($7 each) ... Read More
This cruise was to celebrate our 25th anniversary. We like Celebrity and had been on Infinity for a prior cruise (Hawaii). We flew to Ft. Lauderdale the day before and spent the night at Hyatt Place.We took the hotel shuttle ($7 each) to the port at 10:00am. No long lines, easy process. We're Captain Club Select, we had a specific waiting area for priority boarding. By 11:00am we were on the ship. We were in regular veranda cabin 7078. Our room steward gave us a bottle of chilled champagne for our anniversary. This was our first experience with a beverage package. We had Classic. We found plenty of choices. This cruise had a good combination of ports and sea days. All our shore excursions were booked through Celebrity. In Cartegena we did a boat tour of the bay and a walking tour of old town. For Panama we did a boat tour on Gatun Lake. Costa Rica was a hike in the cloud forest. Cabo was one of the best we've ever done, a sailing/snorkel tour with Cabo Adventures.. We had Anytime Dining, we ate at 5:30 and were finished in time for the first seating of the shows. We were able to get the same table each night by making reservations. The food was good, service was excellent. Our waiter brought a cake and sang to us for our anniversary. We had breakfasts and most lunches in the buffet. The food was good and we were always able to find an empty table. We had enjoyed the Spa Cafe on previous cruises and were disappointment in the cutbacks on what was offered there this time. The burgers and fries at the pool grill were delicious. The highlight of the trip was of course going through the canal. We were allowed onto the helipad for part of the transit. The canal lectures and commentary by Bill Fall were superb. We went through the old locks, could see some huge cargo ships at times in the new locks. Yes Infinity is an older ship but we found all to be in good working order. The crew was fantastic. Disembarkation at San Diego was quick and efficient. They asked for all non-US to meet in a lounge, the rest of us were called by color/number from designated waiting areas. Didn't have to fill out Customs forms, we walked with our luggage to checkpoint and were only asked to show passports. Read Less
Sail Date: October 2017
The Celebrity Infinity is an older ship but it is extremely clean and has a very comfortable and relaxing atmosphere. The crew is very accommodating and friendly, always trying to please. Our cabin #8018 was towards the front of the ... Read More
The Celebrity Infinity is an older ship but it is extremely clean and has a very comfortable and relaxing atmosphere. The crew is very accommodating and friendly, always trying to please. Our cabin #8018 was towards the front of the ship which was fine and the view from the balcony allowed us to see some beautiful sunrises and sunsets and watch as we arrived in the various ports early in the morning without leaving the cabin. We were happy we upgraded from an inside cabin to a balcony at the last minute. There was plenty of storage space and the shower and sink in the bathroom were a bit bigger than usual. Our cabin steward was beyond wonderful! We enjoyed every port and the weather was very cooperative. We had some rain in Cartagena but we managed to do everything on our agenda without getting wet. This is a lovely colonial city. In Colon, we visited the old and new locks and we learned about the operation from the people who work there. In Puntarenas, Costa Rica, we saw monkeys, toucans, macaws, and we went on a boat ride where we saw crocodiles and many other bird species and animal life. We also had a delicious Costa Rican lunch. In Guatemala, we booked transportation to Antigua and we did a self-guided tour through this delightful city. In Puerto Vallarta, we walked the Malecon and in Cabo San Lucas, we took a water taxi for $10 each to the Arches and then went for a long, hot walk. The highlight of the cruise was sailing through the Panama Canal, which was an experience I will never forget. It was far more spectacular than I expected! Having Bill Fall to prepare us for what we were going to see and to narrate the transit was very helpful and enjoyable. We met many really nice people on this cruise, we ate excellent food, and we had an overall wonderful experience! Read Less
2 Helpful Votes
Sail Date: October 2017
Ship and entertainment, as well as on-board activities were very poor, and well below industry standards. Ship has been allowed to decay. Entertainment was good 5 nights of 15. Food was marginal. Celebrity upsells continuously ... Read More
Ship and entertainment, as well as on-board activities were very poor, and well below industry standards. Ship has been allowed to decay. Entertainment was good 5 nights of 15. Food was marginal. Celebrity upsells continuously - I'd estimate 15 -20% of cruise time/activity went to selling. the following additional comments are just to satisfy CC minimum limit. Celebrity did a horrible job an crowd control - first night dinner, excursions, and de-embarkation. Dinner On night one has easily 200 people waiting in the hall for over an hour trying to be seated. Coming back from tours they would hold people in buses, not allowing them to leave because the lines to re-board the ship were so great. we stood in Pouring rain and 90 degree temperatures because they couldn't process people quickly. TV - better bring your own entertainment. 30% of the channels are selling, 4-5 are news, and sporadically on one day you'd get to see a 25 minute sitcom like the Middle. Read Less
1 Helpful Vote
Sail Date: October 2017
We cruise primarily for the destinations and different experiences. The ship is very nicely laid out and there is plenty of space and things to do for the numbers on board but it is starting to show its age. Cleanliness and sanitization ... Read More
We cruise primarily for the destinations and different experiences. The ship is very nicely laid out and there is plenty of space and things to do for the numbers on board but it is starting to show its age. Cleanliness and sanitization was good, much better than on Carnival Liberty we had just back-to-backed. Balcony cabin 6036 starboard was OK, quiet and clean but showing wear and tear, well maintained. Select dining was fine, managing to get in without wait most times. Impossible to pre-book a time as most had been taken prior to cruise start. Food at buffet and Trellis generally OK but nothing special. Fish invariably overcooked. Enjoyed most of the evening entertainment and the music in the bars around the ship also good, plenty of variety. Beyond Podium Lectures always early, certainly before we had arise and breakfasted. Could have shown some variety in timing. We were enjoying the dance lessons in Constellation with Nacho, but these were suddenly cancelled without explanation after only 2, very disappointing. Booked 3 shore excursions 2 with Celeb, one independent. Getting on and off the ship on Celeb tours was a shambles, big queues to get a ticket before embarking, so much so that some people missed their tours. Getting back on also problematic, long queues taking 30 minutes in 90 degree heat and 90% humidity - lovely. Bought Macallan whisky tasting & wine pairing- top notch and good value, but the organisation a shambles. Paid but did not dates and times, went to service desk who gave times, whisky taste ran on different day, went on wine tasting but it was the wrong one as several running. Read Less
Sail Date: October 2017
We went with a group of 20 and we wanted a ship that could fit through the original lock system. I was disappointed in the ship and the food; I had heard it was a cut above Royal Caribbean and I didn't think it was at all. The ship ... Read More
We went with a group of 20 and we wanted a ship that could fit through the original lock system. I was disappointed in the ship and the food; I had heard it was a cut above Royal Caribbean and I didn't think it was at all. The ship needs some refurbishing; much of it was dated and in ill-repair. The best thing was the service! Everyone of their employees treated us so well! The entertainment was great, though. We saw the shows almost every night and they were terrific. There was a comedian that was so funny I almost fell off my chair! The guests on this cruise were quite an older crowd probably because of the length of the cruise and the time of year; I do prefer a cruise with a varied age group population. I'm going to give Celebrity one more try; if it isn't superior, then I will go back to just using Royal Caribbean. Read Less
1 Helpful Vote
Sail Date: October 2017
We chose this cruise so that we could sail thru the entire Panama Canal locks from Atlantic to Pacific. It was a fantastic experience and I urge everyone to do it. The ship was a nice size, 2100 folks, but very elderly.....many with ... Read More
We chose this cruise so that we could sail thru the entire Panama Canal locks from Atlantic to Pacific. It was a fantastic experience and I urge everyone to do it. The ship was a nice size, 2100 folks, but very elderly.....many with canes, walkers, oxygen, etc. So sometimes it was slow moving around the ship. I loved the ports, especially the Mexican ports, and the food in the dining room was fantastic. Don't hesitate to do this cruise if you get the chance.The cabins are smaller than on some of the Solstice Class ships, but with a balcony, you still have a nice room. I would recommend doing excursions from the ship for Guatemala, Colon Panama, and Columbia, as much for safety reasons as anything else. Some of the logistics of the shore excursions from Celebrity were not the best. They brought all the excursions back at one time in one of the ports, and folks had to wait in line for over 45 minutes to get back on the ship in the hot sun. They were even passing out umbrellas to keep folks cool. That was probably one of the few negatives that I remember. Read Less
4 Helpful Votes
Sail Date: May 2017
We are repeat Celebrity Aqua Class cruisers and like and appreciate the loyalty benefits. However, we noticed a reduction of staff and services everywhere especially at Blu restaurant, Main Cafe, Aqua Class cabin cleaning, internet ... Read More
We are repeat Celebrity Aqua Class cruisers and like and appreciate the loyalty benefits. However, we noticed a reduction of staff and services everywhere especially at Blu restaurant, Main Cafe, Aqua Class cabin cleaning, internet service and assistance, guest services, excursion desk, etc. Evident that cabin attendants and restaurant waiters DID NOT have assistants to help them. Also no drink pool service staff. We felt that all the personnel were overworked, tired and could not possibly do the work of 2-3 people. General Cafe skimped on better food options and higher end fruits, vegetables and main courses. Quality and gourmet choices suffered Makes $$$ cruising less attractive by cutting personnel services!!!! Fredy, our cabin attendant was very attentive and very hard worker - eager to please, and at BLU, we really appreciated all the hard work and efforts by Tanya and Sarah, Billy, Anastasia, Armando, and at the Captain's Club events, and cocktail hour, we especially were impressed with senior staff manager, Errol, from Jamaica, although the appetizers for each event were sub-par and repetitive and everyone agreed that it tasted like leftover foods put together on a mini-skewer. Barbara, from Hungary was extremely courteous, knowledgeable and helpful in the Future Travel Destinations. The shops were a disappointment - need more boutique options that are well priced, unique and fun. Internet: like 3rd world country intermittent bad service. Staff help was spotty at best. We paid $$$$$$ for poor service throughout ourv15 day cruise. TV was exceptionally poor. No way of telling when free movies, ship lectures or programs were being shown. No TV guide functions. Need to be updated as well. Read Less
8 Helpful Votes
Sail Date: May 2017
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding ... Read More
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding anniversary. We have done several other cruises and this one ranks near the bottom of our list. Felt very "nickeled and dimed" - everything extra came at a cost (ie. no iron in the room so had to pay for service to get clothes ironed, many of the classes they offered came at a cost). This was definitely unlike our previous cruise experiences. Entertainment was lacking in our opinion. Not enough variety in their shows and nothing to do in the evenings - lots of down time. The dancers/singers were terrible! Only two out of the 6 singers could actually sing! Our stateroom bathroom shower had a lot of mold and entire bathroom smelled badly (see attached pictures). The room steward did the best he could to help with the smell but we had to keep the bathroom door open at all times. My husband loves seafood and we avoided it the entire cruise because the fish tasted very fishy the couple of times we tried it. The food was otherwise good but not excellent. Had issue with getting an issue resolved at Guest Relations. We were supposed to get a refund on something and were told that it would be taken care of. Nobody got back to us. We went back to Guest Relations three different times and it took 4 days to get the issue resolved. When we insisted on speaking with the manager the issue was resolved in a few minutes! Overall, for the price we paid the overall quality of the cruise was definitely lacking!!! Read Less
Sail Date: May 2017
The educational speakers were fabulous, especially loved Milos who was exceptionally entertaining as well as educational. As we went through the locks, our expert educator was able to provide a running commentary that was informative and ... Read More
The educational speakers were fabulous, especially loved Milos who was exceptionally entertaining as well as educational. As we went through the locks, our expert educator was able to provide a running commentary that was informative and comprehensive. Our dinner staff, Kadek and Mario, were wonderful. Request something one time, and they attended to that request every evening. My room attendant, Yuris, was so attentive. I was disappointed in what seemed to be an excessive number of seminars attempting to sell jewelry, liquor, etc. on the ship. (The seminar on emeralds was excellent, as well as some tips for sightseeing there at the dock.) The guides for the Antigua, kayaking and horseback riding excursions (Guatemala, Colon and Puerto Vallarta) spoke excellent and understandable English and provided us with unexpected and delightful experiences. Alejandro, Nacho and Jeannie were superb at their jobs! I continue to be a big fan of Celebrity Cruises! Read Less
8 Helpful Votes
Sail Date: May 2017
We booked this cruise for the itinerary, especially the Panama Canal. This was our 6th cruise with Celebrity. As usual, the ship's personnel provided excellent service and were very friendly. The ship itself, however, was showing ... Read More
We booked this cruise for the itinerary, especially the Panama Canal. This was our 6th cruise with Celebrity. As usual, the ship's personnel provided excellent service and were very friendly. The ship itself, however, was showing its age, it was certainly a very tired ship with peeling paint inside and out, ceiling leaks, sloppy bathrooms, closed public bathrooms that were often under repair and lots of poorly looking chairs and tables. Our cabin was very nice and we were well taken care of by our cabin steward, Ahmat. We told him at the beginning what we liked and he exceeded our expectations and was a large part of why we enjoyed our cruise. The only bad part of the room was the water temperature which was very hot, sometimes scolding. The food quality was not up to the usual standards of Celebrity. The menu choices were poor for the most part and we found ourselves eating at the Specialty Restaurants. We dined there 7 nights out of 15. The food at Tuscan, the Italian themed restaurant, was fantastic and we got excellent service from our waiter, Walter, and from our sommelier, Carlos. Although we very much enjoyed the specialty restaurants, we can’t help question why they can’t provide the same quality food in the main dining room or the buffet. We shouldn’t have to pay extra to get great food and service! The main dining room service was good but not outstanding. The only menu that was great was lobster night. They had 4-5 things that were special on that menu alone, all looked very good. It is a shame they don’t spread this out to other nights and drop things like the pork and beans they had on one night’s menu. We used the buffet for breakfast every day. It was always overcrowded and the service there was poor. Especially the bar service, it usually took between 8 and 15 minutes to get a fresh squeezed OJ or a cappuccino. We had eaten most of our breakfast by then. In one case we had to track down our seapass that was taken but the drink never delivered. The table bussers either tried to take your dishes before you were done or were nowhere to be found to clean a table you wanted to use. Most upsetting was the poor quality of the food served in the Oceanview Café (the buffet). Things were stale or tasteless and were usually not very hot by the time you got to a table. Also annoying was the layout of the café. It is a very big area with things very spread out and hard to find. Omelets are made in the rear, carving is done in the front, rolls on one side and bread on the other and who knows where the butter is, certainly the staff didn’t the first few days. The entertainment was very good with lots of excellent guest singers and comedians. Our cruise director for most of the cruise, Alejandro Tortorelli, was funny, entertaining and very nice to speak with. The production shows were excellent with a great set or dancers and singers. Probably the best we’ve seen on a Celebrity ship. The activity schedule was very poor on most days, especially sea days. There seemed to be hours when there was nothing to do except spend money. In fact, on one of the later sea days when you would want to have a lot of options there were 90 things on the schedule in the Infinity Today. Of these 90, 41% were things listed to get you to spend money, such as shopping specials, casino times, spa specials, art auctions, future cruise options, and, of course, bingo. 16% were things like exercise classes, movie times (five showings of the same movie), trivia games and Xbox availability. 13% was just the schedule of which band would be in each location. 30% (or 27 activities) were real “free” activities to do like golf putting, pool games, water coloring, speakers, soccer, officer party, “Bandaoke”, port highlights (although shopping was the main theme), and the two evening shows. I think that they should at least list the schedule of the various performers separately and drop the shopping, spa and casino specials entirely. In addition to the shopping opportunities listed in the activity schedule, we received an insert in the daily schedule highlighting those opportunities, many letters addressed to us regarding “special” shopping opportunities with discount cards included and other mail and voice mail telling us about the art auctions or spa services. The major selling that went on during this cruise was a major downside. The constant selling of drink packages (for the first few days), specialty dining, and spa services was annoying. One of the highlights for us were the two Beyond the Podium guest speakers, Milos and Bill Fall. They gave excellent lectures during the cruise. We particularly enjoyed their narration as we went through the Panama Canal. Another highlight was our concierge, Josué. He was excellent and provided great advice and was always cheerful and friendly. The shore excursions, while quite expensive, were generally well-organized and entertaining. The guides spoke good English and were very knowledgeable about their home areas. We were very disappointed to have our excursion in Colon, Panama cancelled due to a lack of participation. It was a train trip to Panama City and we were looking forward to it. In fact, it was the only excursion we bought in advance of the cruise. They said they “only” had a hundred people and needed 150. We ended up doing nothing in Colon as it was too late for us to find a decent alternative that wasn’t already sold out. Overall, we had a great cruise and enjoyed the ports of call very much. I will continue to cruise with Celebrity (we have 3 more already booked), but not likely on the Infinity or the other Millennium class vessels. Read Less
3 Helpful Votes
Sail Date: May 2017
We chose this cruise because of the great mix of ports and sea days and the opportunity to experience the Panama Canal and we were not disappointed. Embarkation and disembarkation was a smooth as silk. The ship was a great size in ... Read More
We chose this cruise because of the great mix of ports and sea days and the opportunity to experience the Panama Canal and we were not disappointed. Embarkation and disembarkation was a smooth as silk. The ship was a great size in comparison to the number of passengers and we never felt cramped and were always successful in find a seat in the common areas, theatre, dining room and buffet. The crew was amazing! Always there when you needed them and willing to do whatever they could to improve your experience. The entertainment was not to everyone's taste every night but there was enough variety that we looked forward to seeing the next show. We has an outside cabin which was small as expected but roomy enough and with the outside window gave us great views. The cabin attendant was always around but we never felt like we were tripping over him. He had a great idea of our schedule and quickly learned to work within it. Read Less
2 Helpful Votes
Sail Date: May 2017
THE GOOD: Great food selection, quality and presentation. Main dining room waiter Kadek & Asst. Waiter Marco were outstanding some of the best. Room attendant for 7070, Wayan, was the best we have ever had. The ship Orchestra was the ... Read More
THE GOOD: Great food selection, quality and presentation. Main dining room waiter Kadek & Asst. Waiter Marco were outstanding some of the best. Room attendant for 7070, Wayan, was the best we have ever had. The ship Orchestra was the best group of men we have ever had on any cruise along with the singers and dancers, great production and lounge shows. Almost everyone on the ships staff from officers, food service, pool Butler's, bar service, maintaince etc. etc. etc. Were very friendly and accommodating. Over all it was a fine cruise and we enjoyed almost everything, and will cruise Celeberty again but, following, we do have some areas that did not meet our expectations. THE BAD: Wifi was pathetic my old dial up from 5 years ago was faster than the ships Wifi, you need to stop advertising it as high speed. In this day and age of technology there is no reason to have such horrible Wifi speed and service. Captain's club elite members vs Royal Caribbean diamond club. Really missed having the three drinks at any bar area, that we get with our RC diamond status, we are able to enjoy some music and entertainment while having a drink before or after dinner. Celebrity has a very limited drink selection for their elite members in one lounge location. It seems like you should at least offer one different drink type each night so there is some variety on a 14 and above day cruise. Also if we are to be limited to just one lounge area there should be some nights with music from the ship entertainers. Same goes for the elite continental breakfast, on a 14 day cruise there should be some variety to the offerings. We came away from our first Celeberty cruise with the feeling that loyalty is not very well rewarded compared to our Diamond status with RC. We did enjoy the complimentary laundry service and a couple of the special events. Kristy, our Captains club hostess was very good, helpful and friendly. In Panama we took the Panama city tour that stopped at the Gatun locks. The city part of the tour was marginsl, expected to get closer and in the new part of the city, but just saw from a distance. We stopped for a very poor quality box lunch, that we had to eat in the van in less than a desirable area. THE UGLY: The Infinity is an old ship that is really showing its age. The cleanliness of the ship is very good, it's just that the staff needs the ship updated so their hard work pays off in a newer, updated ship. Many of the furnishings are worn out, stained and outdated. The tile floor in our bathroom needed to be replaced. The iron railings, under the wood railings, is rusted to the point of failure in many locations. There were at least two ice machines that were out of order for the entire cruise. We know there had been some updates to the ship in the last year or two but they definitely did not go far enough. Read Less
2 Helpful Votes
Sail Date: May 2017
We are loyal Celebrity customers, second time in the last year on the Infinity itself. This cruise was another experience that makes us want to continue with this. We can't say enough about the great service and spectacular crew, ... Read More
We are loyal Celebrity customers, second time in the last year on the Infinity itself. This cruise was another experience that makes us want to continue with this. We can't say enough about the great service and spectacular crew, Everyone from bathroom attendants to officers were friendly and made you feel like every detail was truly important to them. The menus are lacking on creativity a bit on some days and as others have said the Infinity could use a little facelift. Those small factors, however, are so minute compared to the excellent overall experience provided that they are easy to overlook. We especially appreciate the great job that they do with gluten free alternatives for celiac passengers like me. The speciality restaurant Tuscan Grille is a great alternative to the main dining room occasionally, especially on longer cruises like this. Their menu and quality is exceptional. Definitely recommend both this ship and Celebrity in general for a wonderful vacation experience. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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