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19 Helpful Votes
Sail Date: December 2017
The ship had been in dry dock prior to the cruise. The work had not been completed on time and the swimming pools were out of operation for most of the cruise. Lifts were not working for a large part of the cruise and areas were cordoned ... Read More
The ship had been in dry dock prior to the cruise. The work had not been completed on time and the swimming pools were out of operation for most of the cruise. Lifts were not working for a large part of the cruise and areas were cordoned off for maintenance and painting works. The cruise should have been cancelled and money returned. £75 compensation was a derisory amount. The food at evening meals was hit and miss. Some excellent meals and some very poor quality ones as well. Coral club staff were very poor and inattentive. The only saving grace of the cruise was the entertainment in the Neptune lounge. Having travelled with fred olsen many times this will be my last cruise with them. Toilet broke 18 times during the cruise another example of the ship being ill prepared for this cruise. I have been on many cruises and this was my worst experience Read Less
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