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Sail Date: August 2019
MSC Seaview 31st August - 7th September 2019, return trip from Barcelona with stops at Cannes, Genoa, La Spezia, Rome, Ajaccio and Palma This was our 23rd cruise, having cruised, as a couple and as a family, with most of the mainstream ... Read More
MSC Seaview 31st August - 7th September 2019, return trip from Barcelona with stops at Cannes, Genoa, La Spezia, Rome, Ajaccio and Palma This was our 23rd cruise, having cruised, as a couple and as a family, with most of the mainstream cruise lines. Our trip with Seaview was our 3rd MSC cruise experience having sailed both Magnifica and Splendida previously. As before, the decision to choose MSC was driven mainly by the itinerary and the perceived value. Our experience of MSC in the past had been mixed at best, however, the draw of a port intensive cruise along the French and Italian rivieras was sufficient to overcome any concerns we may have had. Sailing MSC from a Med port is a different experience to other lines. The ship acts more like a bus, where passengers from across Europe and beyond can start and end their cruise at any of the main ports. For us, provided you arrive early in the day, embarkation was relatively straightforward (we were on within 30 mins). This is possible as only a proportion of the passenger complement is embarking/ disembarking at any given port. Once on Seaview, our initial impressions were that this ship is large, very large and slightly disorientating. You are sharing your cruise holiday with thousands of fellow guests speaking multiple languages from across Europe and Latin America. The ship is ‘busy’ - this is not a ship to choose for peace and tranquility! The design theme of the ship is ‘modern’ - plenty of glass, steel, mirrors, chrome and vinyl in a muted pallette of purples, greys and greens. Whilst we would not describe the ship as dirty, it was the least ‘kept’ ship we have ever been on. This could be to do with the thousands of people in constant movement on the ship, but one of the biggest differences we noticed is the total lack of staffing. We rarely saw anyone cleaning the public areas, and it was common-place to see unvacuumed carpets or handprints across mirrored surfaces. Hygiene did not seem to be enforced on the ship with no one being asked to wash or sanitise their hands before entering the restaurants. Whilst embarkation was straight forward and quick, the rest of our ‘cruise prep’ was nothing short of a mess. We had pre-purchased our drinks package and had paid extra for the ‘Fantastica’ experience to ensure we had our choice of dining time as we enjoy eating later in the evening. This was all confirmed with MSC by our TA and our tickets issued by MSC confirmed the same. Once on board we celebrated the start of our cruise with a sail-away cocktail only to be told by the barman that no drinks package was loaded to our account - at this point we noticed we had been allocated the first sitting (6.15pm) for dinner. A trip to Guest Relations was required. We felt sorry for the staff in the end. There are just too few of them employed by MSC. This means they are overworked and tired and begin to see guests as a problem. We queued for 20 mins to see the agent at Guest Relations. He could not help as his computer just said ‘no’ to finding our drinks package. His colleague was better equipped to help but never once looked us in the eye and continued to tap furiously at the computer trying to find our drinks package. After calling over a third colleague and then reissuing our whole party’s cruise cards we were all set to go. This episode had taken 1 hour. We mentioned the dining time error and were dismissed with the wave of the hand and told to report to the restaurant to request the change. We duly reported to the head waiter at the restaurant and after a further queue we were summoned forward to plead our request to change our dining time. Our request was met with a snort and we were asked if we knew how many children were on board (1500 apparently). We were informed that children like to eat late so we would have to eat early - no ifs or buts. We protested that we had paid the extra to eat at a time of our choosing. His response was, with a wry smile, to read the small print (there is no guarantee that MSC will honour the time of your choice). We continued to protest - clearly the head waiter had heard all of our arguments before - and only gave us the blank stare look. Eventually we must have hit the correct word pattern for him to take out a notepad and write down our request for a table for 5 at a later time with a promise to see why he could do ‘tomorrow’. Unfortunately this start to the cruise was an all too familiar MSC experience for us. We don’t understand why they make such hard work of such basic elements of their service. Clearly the deficiencies are all too evident to their staff but they seem so indifferent to their employers incompetence. Our inside room was well appointed, the beds comfortable and the IT (interactive tv and USB charging ports) were excellent. Whilst most continental channels were provided, English speaking guests have a diet of three news channels or PPV movies at 7 Euros a go. Our room steward made himself known. He was efficient if somewhat aggressive. MSC only allow you one pool towel that you must return to your cabin. Failure to comply will result in a 20 Euros fee. Our towel was taken by ‘persons unknown’ whilst we made use of a jacuzzi. The cabin steward took some convincing that we had not sequestrated an MSC branded towel. Whilst familiarising ourselves with MSC app we discovered the head waiter had managed to change our table reservation for a later evening slot as originally confirmed by MSC. Hooray! Not that this was communicated directly to us, we just noticed the table number had changed on the MSC app. A call to Guest Relations did indeed confirm the change. Dining with MSC can never be described as a culinary experience. There are three set dining times, with just a 15 minute window for you to enter the restaurant at your set time. With up to a third of the ship eating at any one time, it is a miracle what they do achieve. It was staggering sight to see so many people crowed outside the restaurant waiting for the ‘rope drop’ moment when the hoarding mass is let into the room to feast. We ate in the Silver Dolphin restaurant. A dull grey affair with seating that resembles 1970s office furniture. Our ‘new’ table for five was in fact a table for four with the fifth person stuck on the end. This person being just inches away from the adjoining table; they could easily join in with that party. The waiters did well, but they were clearly overworked covering a wide section of tables. We would arrive around 8.15pm and would be asked to select all courses. We would not receive our first course until well after 9pm. The rest of meal being served in quick succession to ensure we were out by 10pm for the next sitting. The food itself is fairly bland and uninspired and was served to us ‘warm’. Most dishes appeared to be a variation of fish and pork. The din in the room was so much it was very difficult for us to conduct a conversation. In a first for us, we ate more frequently in the casual dining option (Deck 16 buffet was a good option) to escape the confines, noise and mediocrity of the main restaurant. It has to be repeated - this ship is large. This wouldn’t normally have fazed us, but this time we travelled with an older family member with limited mobility. We were somewhat reliant to travel by lift when we wished to move between decks. The ships deploys an ‘intelligent’ lift system where you select the floor you wish to travel to prior to entering the designated car. Whilst this may result in a fair distribution of available lift space it can mean lengthy waits in the lobby area. This can become tedious especially at peak times as you can’t just jump in the next available passing lift. Based on our previous MSC cruise experience we knew that a drinks package of some description would be required - the only free options are water, tea and coffee in the buffet areas and ‘juice’ at breakfast. To find someone to order your drinks from is a challenge. Again MSC don’t employ sufficient staff. In the buffet a call bell system is deployed where you press a button on your table that buzzes a nearby waiter’s watch to notify him to coma and take your request. That’s the theory but it rarely worked without prompting. We noticed that several bar staff were manning at least three of these watches. Where were the staff? On the outside deck we never saw a bar service waiter. One of our party needed to make a trip to a bar to get the order. On one occasion the bar man asked a colleague to help take out our drinks to where we were sitting - this was met with a ‘do I have to’ protest. To sum up, we were aware of MSC’s deficiencies before we booked and they did nothing to change our view. The ports of call were excellent and were the focus of the holiday, and therefore we enjoyed our time. MSC seriously understaff their ships and whilst there were a couple of exceptions most staff appeared disinterested in the customer experience. The food remains average. The consequence of a large ship is lots of people, noise and queues at peak times. For us, this will be the last MSC cruise. We will focus on the quality of the experience and steer clear of the larger mega-ships. If MSC spent as much money on their staffing and food offering as they have on their latest ships the overall product would stand better scrutiny. We would rate our overall experience as 3 out of 5. Read Less
1 Helpful Vote
Sail Date: August 2019
We chose this cruise for the ports of call Discovery 2 was visiting and we have had a wonderful holiday. The entertainment team put on some truly spectacular shows we especially enjoyed the Freddie Mercury show absolutely amazing, also ... Read More
We chose this cruise for the ports of call Discovery 2 was visiting and we have had a wonderful holiday. The entertainment team put on some truly spectacular shows we especially enjoyed the Freddie Mercury show absolutely amazing, also Carl the UK comedian had everyone laughing from the minute he came on stage to the minute he left and what an amazing voice he's got! The cuisine in all the restaurants is excellent, we especially enjoyed the Italian restaurant, our waiters, we're John Vicoy, Gilzen and the lovely Mary Rose, ask to be seated at Mary Rose's section of the restaraunt, I assure you they will add to your dining experience, thank you guy's and Mary Rose, you really made our holiday special and the trio of tiramasui is the best desert I have ever tasted! A mahoosive thank you to each and every crew member for making our holiday so wonderful. We will be back! Carol and Robert Parkes Read Less
1 Helpful Vote
Sail Date: August 2019
Extended family holiday - found a lot of staff rude and unhelpful - probably to do with pre paid gratuities. The only real exception was the cabin staff. Due to large number in group we were never able to sit together and found that ... Read More
Extended family holiday - found a lot of staff rude and unhelpful - probably to do with pre paid gratuities. The only real exception was the cabin staff. Due to large number in group we were never able to sit together and found that meals were brought up at different times - understandable in the main restaurants but not acceptable in the extra dining venues. In Le Bistro some were on dessert while we were still waiting for starters. Cabin was awful - think more suited to 2 people - not suitable for children also. Good points - food was lovely - drinks had a large selection - never had a problem with sunbeds. This ship is quite old and should probably have a refit its lets NCL down as this was our second cruise with them and we were very disappointed. Will try another cruise line next time. Customer service terrible so far since home sadly also. Read Less
Sail Date: August 2019
Boat was amazing the food and service was top notch. Entertainment was excellent and the ports were amazing. Rooms clean and functional. Epic has a great staff with friendly servers and for a big ship never had to wait in line. Beatles ... Read More
Boat was amazing the food and service was top notch. Entertainment was excellent and the ports were amazing. Rooms clean and functional. Epic has a great staff with friendly servers and for a big ship never had to wait in line. Beatles show was alot of fun as was Broadway show. Western mediterian had amazing ports and the times in port were perfect. Also loved the cruise director whi had fun activities planned all day and night. The glow night party was also alot of fun. Maybe the pools were a little small would be the only complaint we had but didnt really go in any of them. Breakfast at taste on deck 5 was our favourite. Never waited for a drink and the casino was actually better than we thought . I would travel.on this ship again and would like to try this ship when it travels south in winter. Read Less
Sail Date: August 2019
This was the first time we have done a cruise and we really did not know what to expect. We traveled as a family with 2 older teenagers and chose the MSC Bellissima in the hope that it would offer enough to keep them entertained (the Aqua ... Read More
This was the first time we have done a cruise and we really did not know what to expect. We traveled as a family with 2 older teenagers and chose the MSC Bellissima in the hope that it would offer enough to keep them entertained (the Aqua Park was the key deciding factor and not the itinerary). Just to start - the Bellissima is a beautiful and elegant ship, yes we were very impressed by the Swarovski crystal staircase. It is also loud, lively and family friendly. So if you don't appreciate sharing your holiday with lots of children of all ages then this probably isn't the ship for you - particularly during the school holidays. There are plenty of activities on board. The children's clubs seemed to be very good although we did not use them.The sportsplex although almost always busy again was good. We all particularly enjoyed the F1 simulator, bowling, ice hockey and interactive cinema here. The fun pass came in very handy and I would highly recommend purchasing this in advance as it offered excellent value for money compared to on board prices. The swimming pools were lovely, although crowded. As with many holidays, you still have the unfortunate experience of people hogging sun beds with their towels but never really appearing in person! There is absolutely no need for this and this was probably the most irritating thing about the whole cruise. The Aqua Park was very nice but not nearly big enough to entertain my older thrill-seeking teenagers. It is, however, excellent for slightly younger children. The Himalayan walk was fun. The Cirque du Soleil shows were excellent. We saw one as a dinner show and the other as a cocktail show. I would highly recommend the dinner show. The shopping was good but expensive, primarily due to the poor exchange rate for the pound against the Euro. However, there are promotions on everyday with significant discounts. We bought the unlimited internet package in advance. This seemed very expensive at the time but proved essential for my teenagers using social media and keeping in touch with friends. They complained it was a slow internet connection - however it is satellite wifi and so not as fast as home wifi. We did one MSC organised excursion to Gozo by powerboat followed by a jeep safari around the island and time on the beach. The excursion was well organised. It seemed expensive at 115 Euro each, but we all really enjoyed the day so it was worth the cost. The service was excellent from all the staff we met. I appreciate this is contrary to some reviews I read prior to booking but we found that all passenger facing staff spoke very good English and,as a minimum, they were all polite and professional. Our cabin attendant, Jean, was particularly friendly and helpful and went out of his way to make our stay special. The restaurant service was almost always very rapid and always courteous and polite. In the seated restaurant the staff would try to offer something else if you did not like what was offered on that evening's menu. The buffet restaurant had a huge variety of dishes to suit all tastes. We had the premium drinks package included which was very good for us and again I would definitely have this again. The whole ship was spotlessly clean and you could see staff at all times of day cleaning public areas. There was a real focus on hand hygiene at meal times with excellent facilities for hand washing outside the main buffet restaurant - a welcome sight! We did use the Zoe voice activated information system as a bit of a novelty, however the MSC for me app was much more useful. Embarkation and disembarkation were busy but well organised and there were minimal waiting times. Overall, we all thoroughly enjoyed our first cruise experience and will definitely travel with MSC again. I am confused by some of the negative reviews I have read but I would highly recommend both the company and the ship. Read Less
2 Helpful Votes
Sail Date: August 2019
This was our first cruise. We were concerned by reading other reviews, but eventually the overall experience for us (a family with 3 kids) was very good. The food choice is good. If you are organized enough to reserve a restaurant in ... Read More
This was our first cruise. We were concerned by reading other reviews, but eventually the overall experience for us (a family with 3 kids) was very good. The food choice is good. If you are organized enough to reserve a restaurant in advance you will not be waiting too much. Hi if you are not pre scheduling and would like to eat your dinner around 20:00 at Taste or Manhattan you will have a line of around 45 minutes, but you always have an option to go to the buffet or Osheean’s. We preferred the restaurants over the buffet, which was always noisy and very hard to find a table in busy times. We tried La Cuccina ones. It was good but not worth the extra package, unless you get it for free. Osheeans was good for quick lunch when we got back early on port days. We bought soda package for the kids and they enjoyed. The service at the restaurants was excellent. My daughter needs gluten free and the chef was always so helpful to get her something she liked and it was great. Our stateroom was always clean, few times a day, and the service on your room is flawless. Entertainment is also good. Percilia is great, burn the floor as well, and the short piano and magician shows. You have flexibility on what to choose. Don’t miss the Cirque show. It worth the extra money, as we experience the show in a way we didn’t experience it before. The performers are just one meter in front of you (be there 45 minutes before the show to get good seats). Fitness center was good, although a bit small. Embarkation in Rome was good and quick assuming you arrive before 14:00. For the less good parts: the pools are very small. EPIC preferred a large water park over pools and you fill it at busy times. If you want to swim this is not the ship for you. The elevators are wasting a lot of your time. Those are always crowded and you can wait 10 minutes just to get into an elevator on busy times. To make it worse, if someone has a vip card, he can bypass all floors, and this is really annoying. Norwegian needs to find a solution for that. I recommend taking your stateroom in one of the higher floors (13, 14), so you can always climb the stairs to the pool or buffet at 15. The 15$ for a day per person for service charge is too much to our view. Especially when they take service charges on alcohol and other priced items. Disembarkation in Rome was very bad. It is a shame we ended our trip with a bad taste of waiting 40 minutes in line with all our luggage. People registered to excursions were getting a priority which I really disliked. It reduces a lot of points, because I do expect a vendor to give the service till the end. We got exhausted to our return flight because of that. Overall I recommend a vacation at Norwegian EPIC. I might return, but I will try other ships first to compare. Read Less
8 Helpful Votes
Sail Date: August 2019
This is a very hard review to write because this trip had so many aspects. I’ll try to break them down for you. First I’ll let you know we are a family of three, my wife, seven year old daughter, and myself. We got on and off ... Read More
This is a very hard review to write because this trip had so many aspects. I’ll try to break them down for you. First I’ll let you know we are a family of three, my wife, seven year old daughter, and myself. We got on and off in Rome as apposed to Barcelona. I was told that much less then half the ship embark in Rome. We carried our one large suitcase and three carryons onto the ship so we didn’t have to wait on our stuff. Also got on around 2pm and everything was ready. On to the ship, other then a few rust spots (very small) on the balcony, a few paint over spots, and a small deck area being worked on, the ship was very good condition. It’s not a brand new ship but no complaints. The food was hit or miss. All breakfasts were in the buffet and and it’s a little better than basic. Specially restaurants were okay. A few great plates followed by an ok one. I understand we are on a ship and not every meal is going to please everyone. One stand out was the hibachi! Awesome! The pool and deck. Crowded! Especially on the one “at sea” day. On this day we made the mistake and slept in. By the time we got to the deck, 11 ish, every deck chair was taken and no one was giving them up. My wife went to a single chair in the back of the ship and I waited up front. I got extremely lucky and grabbed two chairs. Was a handful of people doing the same, fortunately for me I was closest to the chairs. If you choose this trip designate someone to get to the deck before 9, grab your chairs, put towels and a shoe or hat on them. This might be a common practice for regulars but in was not prepared. Kids area. My seven year old daughter loved the kids area. She would go everyday after dinner till we picked her up at 10:30. They start charging after 10:30 pm. No matter how tired she was from the day she had energy to go to the kids area. This was gold for me and the wife! We got at least an hour and a half to two hours alone to enjoy time together. Bars and nightlife. We got the all inclusive alcohol package. This worked well for us. We are not big drinkers it it’s nice to know that everything is paid for. We spent most of our evenings at the whiskey bar. I drank beer or wine, wife drank wine. We lived this area because ever night they had live music. Perfect level of energy. Not sleepy but not to crazy. Want crazy, head up to the deck. Always a evening party up there but we never went so no review on it. We also spent time at the casino. This was also a blast except when the big ballers came along and would take over the tables. This didn’t happen often so I wouldn’t take points away from it. Now on the the most important part, excursions and port visits. We did a tour in every port except where we got on, Rome, and Canes. I’m a huge traveler and this and I love to experience other cultures and really get in-depth. You won’t get that on a cruise. We found this is great to walk around, take a few pictures, buy some magnets and souvenirs, get going on to the next one. The time you spend in port is not Long enough. -First port was Florence & Pisa. We did the “on your own tour”. Glad we did. Basically it was a informative bus ride to Pisa for pictures then a two hour ride to Florence, then back to the ship. This worked well for us but because of time restraints we couldn’t see David or climb the leaning tower. -Canes, no tour. We didn’t need one because the ship pulled right in downtown. Got off and saw most of the city on foot. Beautiful. -Majorca, Palma and Villdemosa tour. This tour was just okay. We first took a ride up the Castle, wast of time. Just good for a few pictures overlooking the city. Not worth the time it took to get there. Then Villdemose, AMAZING! Love this little town! Made this tour worthwhile. After lunch in this town we were brought back to Palma and took a few pictures at a beach but didn’t see any of the city. -Barcelona, biggest disappointment because I love this city. We took the “best of Barcelona” tour. Started with a short bus ride around the city then a walking tour of the old city. The guide was informative but spent a lot of time on local politics. After downtown is when the tour lost me. We took a 20 minute ride to a tourist trap. An old replica of a Spanish village. WHAT THE HECK!!! We are in real Spain, why are we here for over an hour? This is appropriate for a school field trip. After waisting a chunk of the day there we went to La Sangrada Famila. Beautiful. Loved this part until again the tour ruined it. We did the walk through of the church then were told to get food and meet up in an hour. Why eat here? I asked the tour guide if we would make it to la Rambla and was told we did t have time? Best of Barcelona and we had over an hour for some fake Epcot Spain exhibit but no time for La Rambla? Unbelievable! Whole day with this tour and don’t get 15 minutes to sit, drink a sangria, and people watch! This was a huge fail! Do yourself a favor, do the hop on hop off tour! Save a ton of money! -last was Naples, best tour of the trip. We did the Amalfi coast and Pompei. Amazing! Do this tour!!!! Only advice I can say, take motion sickness medication before you guy. Bus ride was crazy but that’s part of the fun, and sit on the right side of the bus. Long review but like I said this vacation had a lot of elements. Read Less
2 Helpful Votes
Sail Date: August 2019
First...the Epic is a fantastic boat for all. I felt like it does everything at an A- level. Nothing was A+ which to be honest is just super. Some boats have varying degrees of grades in my perspective but everything was top notch so ... Read More
First...the Epic is a fantastic boat for all. I felt like it does everything at an A- level. Nothing was A+ which to be honest is just super. Some boats have varying degrees of grades in my perspective but everything was top notch so for a family looking for a lot of different things, I think this boat is just big enough with a lot of different things to do an experience. It felt like a big boat and not busy which was even better. Overall the Haven suite (2 bedroom) is perfect for a family. It is a bit pricy but the experience and to some degree the sanity you get from this is well worth the price. Plus we always had priority on shows, dining locations, etc. made it worthwhile as then we didn't have to wait in long lines at all. The Haven dining room was amazing as well and I felt like a VIP the entire cruise. Also the Haven 2 Bedroom Family room had an amazing Master Bath (best in class) and I was so surprised by it's size (and view!). Rome embarkation was quick and efficient as only 1.2k people boarded. Mid week we docked in Barcelona and that is when 3.3k people came off and on. So the learning is find out which port has the 'lower' embarkation number of people and go that route. Food was excellent in the restaurants and some of the best food I have ever eaten to be honest. The buffet on deck 15 is pretty good, but not memorable. I recommend getting the specialty dining to use at places like Teppanyaki (which was my favorite). The Beverage package for the free drinks was amazing and I just wonder how NCL does it as I have read that is where they make huge margins. Maybe it is built into the price but even then I notice the price on my cruise was lower than what I found for like experiences on Royal or Princess. Entertainment was excellent. Loved the Drag Queen show, Burn the Floor and all the other singers on board. The escape room was a bit hokey but fun for an hour. The circus show was amazing as well but it was a diner show which was plated to start with so didn't get a ton of options to choose a meal (but it was still great). Western Med was a great family cruise and I took advantage of the excursions. The value on the boat is just ok to be honest, and would recommend probably going outside of NCL to book them, but if you want hassle free.....it is not too bad. I would say end to end I give this cruise an A- across the board. It was close to an A in my book, but the boat did show a bit of age at places but it is going through a refurbishing soon. Read Less
1 Helpful Vote
Sail Date: August 2019
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. ... Read More
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. The positives are its an older ship but has some great venues and bars which makes the personnel touches better than the bigger ships and it proved no different from our previous sailings. The services from the bars and restaurant staff were excellent. The professional entertainment was excellent although some of the best act were too late in the evening. We read on an informative letter in our cabin on arrival that they listen to the cruise feedback reviews. They had decided they would let children use the adult pools which I’m not sure was thought through. We like the lido pool on deck 9 it has a children’s pool but they all used the adult pool. Not supervised by staff and parents and just basic chaos all week. Jumping,pushing,shoving,inflatables the size of a person. Water guns the size of cannons firing all over the deck. We are not stick in the muds we have 3 children who don’t behave in this fashion. Three times we complained to reception and all we got back was they are the same throughout the ship. Ruined the holiday and experience. The sail away party the life and sole of these cruises was ruined by the life safety drill taking place at 10.00 in the evening which is unheard off. The food which was always the stalwart of the Dream has gone backwards!! Repetitive basis offering and the sweet selection was really poor. The Cruise Director spent more time trying to sell upgrades than actually information around the entertainment. The 2 hour flight delay coming and 5 hour delay going back didn’t help either. This is our 2nd Marella cruise this year which hasn’t come anywhere near expectations with delays and standards going backwards.one of the biggest frustrations is trying to get your voice heard. The Tui App on the ship is loaded with questions they want to hear rather than anything they don’t. The questionnaire they send you is just as frustrating and if you criticising too much will not let you complete. Prices going up and standards going down. Read Less
4 Helpful Votes
Sail Date: August 2019
Just returned from from 7 night western med cruise from Barcelona. We have previously cruised with NCL 3 times. Embarkation slick and easy, taxi from Barcelona cathedral costing 13 euros. Not worth queing for the the 3 euro bus, tpoo ... Read More
Just returned from from 7 night western med cruise from Barcelona. We have previously cruised with NCL 3 times. Embarkation slick and easy, taxi from Barcelona cathedral costing 13 euros. Not worth queing for the the 3 euro bus, tpoo hot, too busy. The ship is showing signs of age and appears tired in places. The layout is easy to navigate however there was a lack of public space around the atrium. The bars were good, in particular the Whisky bar, great staff and some good music. Try out the quiet zone sun deck on deck 18. Great beds and some space to relax. We had a spa balcony which provided sufficient space for three occupants.There is a strage layout, the sink is in the main room. It is a rather silly idea, so much so we resorted to using the spa to shower etc. Our steward, Erold was super efficient and friendly. The dining rooms were good, however the ship was full with some very boisterous large family groups who had little regard for other diners. Children climbing over charis and tables in the main restaurant at 9.30pm is a bit much. Staff were patient and tried to manage these groups but on occasion dining was a scrum rather than a pleasant sociable event. Speciality dining. We ate in four restaurants; Cagneys - poor. Service was chaotic and the food undercooked and cold. On the evening we were there multiple diners complained about the service and the quality of the food. La Cucina - ate here twiceand found the food very good indeed.Great service from professional and efficient staff. Sushi - excellent meal. Prepared to order and a nice change. Le Bistro - nice ambience, good staff. The food was very good. The gym is very big and well equipped. The spa is good but dated. The best group/evening entertainment was the Howl at the Moon. Good fun, fantastic musicians who generate a great atmosphere. Our 16 yr old loved it! Read Less
5 Helpful Votes
Sail Date: August 2019
We have just finished an amazing cruise on the Epic. We went with our two kids aged 10 and 7. This was our first cruise with kids but have done a couple of Cunard cruises with the two of us. Embarkation couldn't have been better - ... Read More
We have just finished an amazing cruise on the Epic. We went with our two kids aged 10 and 7. This was our first cruise with kids but have done a couple of Cunard cruises with the two of us. Embarkation couldn't have been better - we were on board within 30 minutes of getting out of the taxi. Thought the food was great throughout (although much preferred the sit down dining to the buffet as this was a bit hectic). I also really enjoyed the all inclusive beverage package with a great range of drinks available (including Newcastle Brown Ale on draught which I have never seen in the UK!) and delicious wine with lunch. The entertainment was fantastic - Priscilla was genuine west end standard, loved Burn the floor and all the other musicians and singers on board were really talented (especially Howl at the moon). It was busy on deck around the pool but we always got loungers and really enjoyed the waiter drinks service on deck. We did our own thing at the ports of call, which probably meant we missed the majority of the queues getting on and off - this was never really a problem for us. The cabin was comfortable but a too small for the four of us - there was very little space when the bunk bed was down but we didn't spend that much time in there so not too big a problem. All the EPL games were on TV which is a bonus if you like football. We booked most of the restaurants in advance but it was hard to walk up and get a table after about 8:30 (no issues earlier on) so we never managed to eat at Shanghai. The kids didn't want to do the kids clubs so just came along to all the entertainments with us - they loved it all too. Read Less
Sail Date: August 2019
Western Med cruise, very impressed. Ship was magnificent. Clean, good staff, food very tasty and lots of options for eating. Facilities were excellent, lots of entertainment of high standard. CATS show was on -have to be honest, did not ... Read More
Western Med cruise, very impressed. Ship was magnificent. Clean, good staff, food very tasty and lots of options for eating. Facilities were excellent, lots of entertainment of high standard. CATS show was on -have to be honest, did not get what that was all about! Aqua show was fantastic! Best thing for me, waking up in a different port each day and going out to explore. Catch a city bus for quick overview of city you are in. Advise to Royal Caribbean, why the need for kids club? If people cannot look after their own children on a FAMILY HOLIDAY, do not have kids. So sad to see these little kids being 'shipped' off as parents too lazy or inadequate as parents. More FREESTYLE machines please. Only 6 on ship and often not working. Should make the ice cream parlour complimentary as well. Boardwalk and central park were fantastic areas to relax in. Thumbs up. Read Less
Sail Date: August 2019
We're a family of 4 (kids 11/9) and we would not be regular cruisers, having previously only done a 3 day cruise out of Florida. Check-in was very speedy and efficient. We were on the ship within 20 minutes and our luggage arrived ... Read More
We're a family of 4 (kids 11/9) and we would not be regular cruisers, having previously only done a 3 day cruise out of Florida. Check-in was very speedy and efficient. We were on the ship within 20 minutes and our luggage arrived not too long after. General - everything generally spotless, seemed like there was a very high standard of hygiene everywhere. 'Washy Washy. Happy Happy' as they say. Main decks - the pools were pretty small and tended to get crowded - they were also very warm and not very refreshing. Even the showers on deck were very warm - they really should have a couple of colder showers. Staff - All polite to a fault. Don't know how they manage it TBH considering the stuff they must have to put up with. Food - Generally very good considering they're catering for 4,000. We got the specialty dining package so ate in 3 of the fancier restaurants - they were all very nice. Bars - we didn't have a drinks package so drinks were pretty expensive. We didn't tend to drink very much. They say you can't bring drink on with you but we did for most of the excursion days - they hardly check your bags at all getting back on. The Martini and Whiskey bars were very pleasant. One major annoyance was the ice bar - $25 to get in, even for kids, so $100 for the 4 of us!. No way was I paying that. There's an ice bar in Palma that was only €40 for the 4 of us and included a couple of drink as well. Much better value, shame on Norwegian for charging so much. Excursions - Didn't pay for any of the Ship excursions. It's perfectly possible, with a bit of forward planning, to arrange your own travel to all of the cities and pay a fraction of the price and get there quicker - for example, getting the train into Rome is much cheaper and faster than the cruise bus. Same goes for Pisa. Cannes you can just walk around yourself and a 10 minute walk will get you to the local bus station in Naples where you can get a bust to Pompeii. Do a bit of research and save a fortune. Entertainment - there was always something on. if you're bored on the ship, it's your fault. All in all we had a great time, got to see some amazing cities and really enjoyed our time on the ship, Read Less
Sail Date: August 2019
Celebrating our 50th anniversary we cruised Jewel with a mix of people in their 70s, 40s and grandsons 10 and 15 years old. We liked the itinary and also the size of the ship. We donot like those big mega ships. Our balcony cabin was ... Read More
Celebrating our 50th anniversary we cruised Jewel with a mix of people in their 70s, 40s and grandsons 10 and 15 years old. We liked the itinary and also the size of the ship. We donot like those big mega ships. Our balcony cabin was nice, but some paint was needed on the outside. We knew the bathroom is rather small. The beds were very comfortable. Food in the Windjammer and in the Diningroom was very good. Enough choices on the menu. Our servers, Michelle from the Philipines and Keyshaw from Mauritius were excellent. Always friendly, interested in our taste and often they would bring some special food from the menu for us to taste. They worked very hard, but always enjoyed their work. Overall we found the music in the atrium as well as in some bars extreme and much too loud! Conversation was impossible. A reason to sometimes escape from a bar or the atrium. We took and paid for 8 people of our family as we celebrated our 50th anniversary. We were a little disappointed that we had to pay extra for a small anniversary cake and also not even a free (glass) of wine was offered for that occasion. . That would have been a nice thank you for us by RCCL. Our airline offered us a glass of champagne with a nice congratulations card, although it was a short inter Europe flight. Read Less
2 Helpful Votes
Sail Date: August 2019
The ship itself was beautiful, food and service was absolutely horrible from the Epic. There were so many administrative errors in terms of billing and credit card authorizations (including unauthorized charges to our rooms) that we had ... Read More
The ship itself was beautiful, food and service was absolutely horrible from the Epic. There were so many administrative errors in terms of billing and credit card authorizations (including unauthorized charges to our rooms) that we had 3 families (rooms) spending at least 12 to 16 hours over at guest services correcting these errors. They absolute worse was my cabin was flooded the whole week resulting in mould! I had to take prednisone during the trip because my lungs were in very bad shape as a result of the moisture and mould. My other sister had to take out a round of antibiotics as soon as we left the boat and landed on Barcelona.  I don’t think I can ever recommend Norwegian. Really disappointed that our families spent combined over 60K on this trip and we would have had a better experience on a 3 star cruise like carnival or a 5 star Mexican resort. Truly disappointed.  too much $$ spent on such a 1 Star travel experience.   I would like to file a formal complaint with Norwegian.   Thank you,  Read Less
6 Helpful Votes
Sail Date: August 2019
Returned on 17th Aug 2019 from a 7 day cruise on Marella Discovery 2 on its Cosmopolitan Classics Cruise. This was our first cruise and Marella were recommended to us by a relative. Our flight was from Manchester airport scheduled for ... Read More
Returned on 17th Aug 2019 from a 7 day cruise on Marella Discovery 2 on its Cosmopolitan Classics Cruise. This was our first cruise and Marella were recommended to us by a relative. Our flight was from Manchester airport scheduled for 12:50. Up on arrival at Manchester at 09:35 we joined a large queue at the TUI check in desks. There were only 2 desks open for all TUI flights that morning. WE slowly made our way through the queue only for all of us in the queue to be asked to move back whilst other flights took priority. No explanation was given by the TUI staff whose only comment was for us to go downstairs and have a coffee for at least half an hour. We all refused and just stood there beyond the barriers and were told that we had to move as we were blocking the fire exit. No one moved. We were all disgusted by the treatment we received from the TUI staff who did not seem to care or any customer service. We eventually were checked in at about 10:45. The flight was then delayed for approx. 45 minutes with the reason given that the baggage handlers were very slow at loading the aircraft. Manchester Airport is the “pits”. It is undergoing major refurbishment of the terminal 2 but will not be any better as it is still run by the worst management I have come across. It is run by the local Councils and needs to be privatised. Buffet restaurant. The good points – Plenty of choice of food, lovely views from the tables near the windows, plenty of seating/tables which were cleared very quickly by the staff. Drinks were self-service with a good choice. The bad points – Breakfast was the same every day and the bacon and sausages appeared to be very pale and undercooked. The fruit choice was also very limited and this was the only meal of the day that you could obtain a banana. Although there was a choice of food at lunch and dinner menu choices were themed foreign dishes which were cooked in sauces/herbs etc. There was no alternative choice of “plain food” with even the salad section having spices/oils on the lettuce. The fruit choice was very limited being mainly melon and pineapple. The hot “puddings” did not appeal to us as they did not look nice. The cakes were small and did not appear enticing and were the same choice every day. You were expected to use a plastic “glass” for water/ fruit juice. However although these were washed they appeared not to have been rinsed properly and therefor looked dirty and cloudy. They looked to be a health hazard to us and we therefore chose to use glasses instead where available. There is also a snack area on deck 9 where you can obtain what is described as “food on the go”. This consisted of mainly burgers/chips and sandwiches. The area stunk of burnt fat/oil and the sandwiches were the most unappetising that I have ever seen. You can eat in this area but it is directly next to a designated smoking area so you are subjected to cigarette smoke as you eat. Other free restaurants. The good points – 2 to choose from, one of which was sort of a general choice and the other a themed Italian menu. We did not use any of these as I do not eat Italian as I have a pasta allergy and the general themed restaurant menu consisted again of everything being cooked in sauces/herbs etc. Main pool. This was on deck 9. It is a small pool that is filled with filtered seawater. It was extremely busy and people were on sunbeds all around it. There was also a pool bar. There was a constant noise of either loud music or the entertainment team shouting through microphones and organising games. My impression was that it was like Butlin’s on sea but I soon revised this to Pontin’s on sea. It was dreadful. Bars. These were mainly situated on deck 4. They were adequately furnished and appeared OK but in the light of day the upholstery needed a good clean. Bar service was prompt and there was also waiter service. The glasses that drinks were served in were cloudy and appeared dirty. I lost count of the times I had to request a clean glass. There seems to be a problem with the dishwashing as it does not give a good finish to glassware. Although the bars were on deck 4 there were no toilets on this deck. You either had to go down 1 deck or up 2 decks for a toilet. This is very bad design and needs addressing. This is an old ship which was purchased second hand from Royal Caribbean and in my opinion is in need of modernisation and decent planning of facilities. At the end of the cruise all suitcases needed to be placed outside the cabin by 02:00 and cabins had to be vacated by 09:00. This is very bad and appears to be bad customer service. In this day and age with computer technology they should be able to stagger cabin vacation around flight times etc. There is no need for every cabin to be vacated by 09:00. Overall we enjoyed the cruise but would be very wary of booking another one with TUI. They seem to be aiming for the bottom end of the market both price and service wise. If we ever cruise again it will be with a more up market organisation. Read Less
5 Helpful Votes
Sail Date: August 2019
We are an American family of four with two kids 18 and 16. We have cruised many times before but not on MSC and not in Europe. We had a great cruise! The food, service and overall experience exceeded our expectations. We had a duplex ... Read More
We are an American family of four with two kids 18 and 16. We have cruised many times before but not on MSC and not in Europe. We had a great cruise! The food, service and overall experience exceeded our expectations. We had a duplex suite which had plenty of room and great views. We made the most of th drink package and the bartenders and waiters were great. We really enjoyed the food at the regular dining room - great service and great views while we enjoyed the great food. We also tried the chop steakhouse and tapas bar - both great. Plenty of hot tubs and room on the ship. The excursions were also great we did the ebike tour in Genoa, Amalfi coast tour, beach in Messina and bus tour in Barcelona. In Malta we just walked off the ship which was nice we were able to walk through downtown which was beautiful. I can’t say enough good things about the ship staff they were so friendly and exceeded our expectations. We will definitely cruise MSC again and thank them for a wonderful cruise. Read Less
3 Helpful Votes
Sail Date: August 2019
On the boat they are constantly trying to sell you addition services. For example, when we were dining someone came up to use trying to sell a steak plate for an additional 25 euro. This was insulting as we were dining in the restaurant. ... Read More
On the boat they are constantly trying to sell you addition services. For example, when we were dining someone came up to use trying to sell a steak plate for an additional 25 euro. This was insulting as we were dining in the restaurant. On check-out we had to contribute 70 Euro per person as a service charge (for what we do not know) and they automatically put in our contribution to Unicef. I do not need a third party to force me to contribute to charity. The staff were friendly but at one point they said we had ordered too many drinks on our package. We had the unlimited drinks package and this is what you get. This company is very tricky and once on the boat expect to be a victim to their attempts to extract money from you. For example, the photographer will come up to your group take photos and later you may purchase these for 35 Euro each. We were so tired of being asked all the time. We will not travel with MSC ever again Read Less
1 Helpful Vote
Sail Date: August 2019
This was our ninth cruise, third with NCL. I am rating it poor simply because of the issues with the cabin, described later. We chose this cruise because friends had already booked this sailing. This was our first cruise in The ... Read More
This was our ninth cruise, third with NCL. I am rating it poor simply because of the issues with the cabin, described later. We chose this cruise because friends had already booked this sailing. This was our first cruise in The Haven and we were hoping for every good thing we've heard about The Haven and we were not disappointed. The experience was awesome, from the minute we checked in until we disembarked we were treated like royalty. Our butler, Helbert, brought us a pitcher of ice water daily, made sure we had milk in the fridge for morning coffee. When we returned to our cabin after excursions, he had left a snack (fruit or sandwiches) along with some sweets for us. The concierge, Omar, lived up to his reputation. He is perfect in that position. We ate in The Haven restaurant for most meals and the food was fantastic, service was excellent. Sharmila and Remi were our favorites, but everyone was friendly and provided great service. While we spent most of our time in The Haven area, all of our dealings with any crew members were pleasant. The washy-washy ladies when entering the Cafe could bring a smile to anyone's face. Other than the specialty dining, we had every meal in The Haven. We chose Cagney's, La Cucina and Moderno for our specialty dining and the food was fantastic. Service in La Cucina was a little slow, but the food made up for it. As for the entertainment, I walked out of Priscilla Queen of the Desert after about 20 minutes, as did many other people. My husband stayed hoping it would get better but it didn't. We had late reservations for Burn the Floor on the last night of the cruise, but had to skip it because of an 0615 disembarkation to catch our flight. We didn't participate in many activities around the ship because we preferred the solitude of The Haven and our cabin. There were a lot of children on this cruise and many of them were running around unsupervised and/or undisciplined. Since we had booked a Spa Suite, we also had access to the Thermal Spa. There wasn't much time to enjoy the spa on this cruise, but we did manage to get there twice and found it very relaxing and peaceful. The entire area was clean and well maintained. Read Less
Sail Date: August 2019
We wanted to visit Spain, France and Italy. We have two older children who had never been to Europe. One had studied Italian and the other French. We picked an excursion each day that would be active and fun. We climbed up the volcano ... Read More
We wanted to visit Spain, France and Italy. We have two older children who had never been to Europe. One had studied Italian and the other French. We picked an excursion each day that would be active and fun. We climbed up the volcano over Pompei, then visited the ruins of Pompei. We climbed up to the top of the leaning tower of Pisa. We chose to spend the extra money to stay in the Haven on the cruise/ it was spectacular. The service was top notch. We were pampered and had a restaurant, bar, pool and sun deck all in our area. It was quiet and very upscale. The staff learned our names and favorite food/drinks right away. It was a fantastic experience! We were able to all stay in one cabin with enough beds for everyone- 3 adult children with us. The cabin was spacious with two separate bedrooms and two full bathrooms. I will always choose the Haven when it is an option. Read Less
2 Helpful Votes
Sail Date: August 2019
We just returned form a Med cruise on the Celebrity Edge. It was absolutely wonderful. The ship is brand new, clean, beautiful. Everything went smoothly from embarkation to disembarking. Our cabin was the Celebrity Suite. We had Rhona our ... Read More
We just returned form a Med cruise on the Celebrity Edge. It was absolutely wonderful. The ship is brand new, clean, beautiful. Everything went smoothly from embarkation to disembarking. Our cabin was the Celebrity Suite. We had Rhona our wonderful butler. The space was perfect. The entire staff we had interaction with on a daily basis were friendly and helpful. Pricilla Schmitt who oversees the Retreat Lounge is exceptional. We loved all the ports with the exception of Ibiza. I am unsure why that stop is on the itinerary. I feel Majorca would have been better. We traveled with our 13 and 16 year olds. Along with friends they had a super time. That for the kids was key - to travel with a group. I am not sure the ship would have been enough for them without their buddies. The restaurants were fine. I would Say Luminae had the best food. Next time we won’t shop around the dining rooms and we will have our dinners at Luminae. Kumar, our waiter, made the dinners at Luminae very enjoyable. As well as the breakfast. In addition to dining, I would say skip Le Petit chef. Food was not great and the “show” was on par with a Disney experience. Overall I give the Celebrity Edge a 10! My only wish is that it was longer! Read Less
Sail Date: August 2019
Chosen to experience the new concept of design, dates and ports also met our requirements. Overall we loved the ship, the cabin felt spacious, well designed bathroom with plenty of storage but a mouldy smell in shower a little strange. ... Read More
Chosen to experience the new concept of design, dates and ports also met our requirements. Overall we loved the ship, the cabin felt spacious, well designed bathroom with plenty of storage but a mouldy smell in shower a little strange. Cabin itself again well designed had a gripe with the location of the wardrobe as so close to the side of bed made access a little tight. The infinity balcony, gave us more space, however to us felt like an open window rather than a balcony and was quite a slow process to open blind and window. Also blind has to be fully open to open balcony. The location of 7295 I would not recommend, when the balcony was open we could smell cigarettes wafting up from the smoking area outside Eden, also become a gathering area for smokers with load voices late into the night. We had to pass 27 cabins to reach lift/stairs - no good if an item was forgotten great for getting 10000 steps in each day! Enjoyed all meals ate in all four main restaurants plus buffet. Service good in main restaurants but hit or miss when sitting outside of the buffet. Enjoyed some entertainment the guitarist was great, the theatre productions, not as good as seen on other ships. Ports because of size of ship tended to be commercial so a view of containers most mornings something we will certainly take into account when deciding on future cruises. Read Less
5 Helpful Votes
Sail Date: August 2019
This was our first time cruising, it was a gift for my 50th BD. Our family of four did 7 days from Barcelona to Rome. We chose Celebrity Edge because we liked the itinerary and found a really good deal with Costco.ca where our 12 and ... Read More
This was our first time cruising, it was a gift for my 50th BD. Our family of four did 7 days from Barcelona to Rome. We chose Celebrity Edge because we liked the itinerary and found a really good deal with Costco.ca where our 12 and 16year old cruised for free. Wow, we had such an amazing experience where do I even begin. First, me and my husband are both worried about sea sickness, we had everything on hand just in case but at the end we didn't need any of the meds, patches and wrisrbands, the ship was so smooth we didn't felt any of it. embarkation was smooth, same as disembarkation. Ship- like I said we had nothing to compare as this was our first experience. We like what we saw, everything new and clean. Cabin- when we did our booking, we went with Guarantee Concierge Class, we ended up with a beautiful room on deck 12. our room was roomy, with a king size bed and a pulled out trundle, more than enough room for our tall 16yrs old and 12 year. We love the Infinite veranda for extra room, we kept the windows closed for AC. used the chairs to hang cloths to dry when I hand washed them(they charge $3 to wash a sock). Celebrity knows how to design the space, they literally have every inch in mind. We especially like the charge station. Dining- Food was amazing!! Our designated restaurant was Cosmopolitan. They kept some items same but menu does change every night. Food was so good that we didn't feel the need to spend $55+/person on specialty restaurants. We tried Normandy one night, food was great, but had to wait a long time to get our meal. When we mentioned this to our waiter Johnathan at Cosmo the next night, he said we shouldn't have to wait and provided us with menus from Tuscan, Cyprus and Normandy, ordered what we wanted from other restaurants and he brings the food to us. Talk about service! After that, we dined at Cosmo every night. Oceanview cafe is also excellent! not your normal all you can eat buffets. They have everything, you name it. We didn't purchase any drink packages, we just traveled with our reusable stainless steel bottle and filled up with ice water for our excursions, handy in +30C temp. We would never get our moneys worth with any package. Entertainment and activities- Shows are excellent! Our 16yrs old liked the teen club. We went to silent disco, Acrobatic show, Beatles, Makcus Terall was really good. Service- Our cabin attendant Teodora was excellent, she is like a ninja, knows exactly when to come and leave. she kept our cabin spotless, always friendly and asked about your day. Our Waiter Johnathan goes above and beyond. We had a wonderful experience and would love to do it again. Read Less
2 Helpful Votes
Sail Date: August 2019
We have been on 3 merella cruises before but this was the first cruise on the Merella Discovery 2. What a fabulous time we had from the moment we set foot on the ship in Palma . Secrets of the Mediterranean was brilliant, seeing Scilly, ... Read More
We have been on 3 merella cruises before but this was the first cruise on the Merella Discovery 2. What a fabulous time we had from the moment we set foot on the ship in Palma . Secrets of the Mediterranean was brilliant, seeing Scilly, the Amalfi coast and Sardinia was great. The captain told us one day that we would be passing Capri and also the Bay of Naples in the distance and also around 10pm that night we also saw a live volcano erupting, something we will probably never see again. Everything was brilliant. The ship itself was so clean and always something to do. The food was fabulous and was plenty of choice in the different restaurants available. We had a balcony cabin, the first time we have had one and worth the extra. All the staff on the Discovery 2 were excellent but I would like to mention 3 in particular, Emily who kept our cabin 6544 impeccably clean and tidy and nothing too much trouble for her, always a smile. Thank you Emily. Alexander the barman/waiter in the Live room, always so helpful, couldnt please enough and remembered all our drinks. Thank you Alexander. Lastly Tamara in the Coffee Port, what a wonderful, socialable, lovely member of staff, always a smile and so helpful when we were trying to choose what to try each day. Thank you Tamara. Already looking for our cruise for 2020 and hopefully Discovery 2 again. Read Less
Sail Date: August 2019
The Celebrity Edge is an outstanding ship. We loved the Celebrity Reflection but this was something different. Time and effort had been taken to create a different type of cruise ship, It was tasteful, slick and big enough to get round ... Read More
The Celebrity Edge is an outstanding ship. We loved the Celebrity Reflection but this was something different. Time and effort had been taken to create a different type of cruise ship, It was tasteful, slick and big enough to get round without being too big. We had a cabin with a sunset balcony and it did not disappoint, however we did discuss this and thought if we were looking to save money a lower cost cabin would have been fine as we did not spend much time in the room at all. Everything being new did add to the magic as you would expect. The ship was spotlessly clean. The staff helpful, friendly and polite. Interesting how the 2 main restaurants had been split into 4 with different themes. There was never a problem getting table. I liked the themed idea, however I am thinking is this a way to steer you into the speciality dining concept. The children's clubs had been banished to the basements floors 2/3 which I have never seen before. This is more suited to adults however children were on board and were no trouble at all. But if a child were to pick they would pick one of the all singing and dancing ships that are built with children in mind. The ship was built with relaxation in mind it was amazing. I love cruising and look forward to booking the next adventure. I loved the ship and woudl love to return Read Less

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