1 Helpful Vote
Sail Date: May 2017
Hi is Marlene and Victor we went on the cruise on May 22, 2017. all staff, restaurant,service entertainment director, captains, captain Tony, Michelle and Mauricio excellent in everything . comedian Andrew Kennedy very funny. we love ... Read More
Hi is Marlene and Victor we went on the cruise on May 22, 2017. all staff, restaurant,service entertainment director, captains, captain Tony, Michelle and Mauricio excellent in everything . comedian Andrew Kennedy very funny. we love all the entertainment the dancer the singer wow.. The food excellent very well balance and a lot of quantity. we each again about five pound .All the restaurant and the service were very professional. Chop Grill wow that is a five star restaurant, and excellent service. we had a great time at the pool also. The ship, cabin , pool,restroom and restaurant very clean. the port and shore excursion was very smooth. The Shop Ashore couple excellent. Thank you so much for making this cruise the best. we are getting ready for next year cruise, for next year we are planing a big group... so we could have more fun. thank you so much. Read Less
2 Helpful Votes
Sail Date: May 2017
It was my first time taking a cruise and I had very high expectations from the review I received asking around about Royal Caribbean. As Hotel Managers in Miami, my friends and I had high hopes. The Check-In process to the boat was very ... Read More
It was my first time taking a cruise and I had very high expectations from the review I received asking around about Royal Caribbean. As Hotel Managers in Miami, my friends and I had high hopes. The Check-In process to the boat was very quick and simple. The stateroom was ready before expected and our luggage was there no much after, which is very convenient. After we got settled in the stateroom, we went to the dining room to eat. There were no tables available and it was annoying having to search for tables which was taking away from spending time on the deck. The dining room food remained the same throughout the entire cruise and there was not much variety. Other key points about the ship was the dinner at the actual restaurant which had really great service with servers such as Domingos and Alpesh who made sure we enjoyed our food. Also, the bartender Jefferson was funny and welcoming, he made sure to place a smile on all the guests. Unfortunately, not everything on the cruise was great, the shower water took a long time to get hot or it never did. The first night the AC in the room did not work and we had to ask an engineer to come fix it while we were all trying to sleep. On the last night, our room was not serviced until 2AM in the morning, we called several times down to the Guest Services and every time we received a different response and could not sleep until almost 3AM. After we told the room attendant to switch our bed sheets, we went back to the room to still dirty bed sheets and since we had to rest to get back to Miami the next morning we could not do much about it at that point. Looking to have a better experience next cruise. Read Less
2 Helpful Votes
Sail Date: January 2017
- During the planning processes with royal weddings I had to go through 3 different event planners because I was told that the first two had left the company. I had to constantly call and email to get a reply back as to what was going on. ... Read More
- During the planning processes with royal weddings I had to go through 3 different event planners because I was told that the first two had left the company. I had to constantly call and email to get a reply back as to what was going on. It wasn't until A FEW DAYS before my wedding that we finalized the ceremony/reception for the wedding which was VERY STRESSFUL and FRUSTRATING. - On the wedding day we had to walk a long distance until we finally got to our car to get transported to the ceremony location. They did not warn me of this as it was very difficult walking the distance in my wedding gown and would have worn more comfortable shoes had I known. - We never received a wedding photographer that was part of the package. - Laptop was not provided as listed in our wedding confirmation. - The ipod dock used at the ceremony was old and not compatible with our phones (was told we could bring ANY apple ipod/phone to play music) so we didn't even end up using it even though we paid for it!! - Sound system to play ipod was NOT WORKING (event planner had to bring in small portable speaker to play music and was not loud enough to hear music - Event planner played the WRONG ceremony music!! - Arch was set up in an area really CLOSE TO PUBLIC GARBAGE can and was VERY visually DISPLEASING!!! - Event planner was not aware of when guests were arriving when I had instructed her to let me know when they were about to arrive which resulted in me having to race back into the car but guests had already arrived in the parking lot by then and saw me. - Event planner was not informative as to how the order of the wedding was going to go and everything was rushed and very chaotic!! - Food for the reception was terrible and cold. There wasn't enough food to serve 38 guests which left some guests not being able to have a main. Since we paid additional for the gold buffet package, we would expect there to be enough food and to be better than the main dining/windjammer but it was very very disappointing. - I was unaware and very disappointed to find out the day before that the reception area would not be arranged to have tables and chairs set up and that the lounge arrangement would remain as a lounge layout! When I had a phone call appointment with the event planner, i was told that the table arrangements would be made with the event planner on cruise but nothing was done. If I had known all of this I would have NOT done my once in a lifetime wedding with Royal Caribbean. I would NOT recommend ANYONE to do their wedding or go to this cruise based on my first time experience with them. Since it was my very first cruise experience I would think that because I have nothing to compare to that it would be good but I regret doing my wedding with Royal Caribbean completely. The whole experience was unorganized, disappointing and a huge embarrassment. Read Less
2 Helpful Votes
Sail Date: October 2016
I would normally not choose a short cruise like this, as I have been on at least 10 others, but a seminar was scheduled to be held and I needed continuing education credits anyway. I always judge a cruise not by whatever problems crop up, ... Read More
I would normally not choose a short cruise like this, as I have been on at least 10 others, but a seminar was scheduled to be held and I needed continuing education credits anyway. I always judge a cruise not by whatever problems crop up, but by what happens to resolve them. I rate RCCL pretty good in this area, so I give the cruise 3.5 out of 5 (but i'll round up and definitely recommend it for first timers who would like to see if cruising is right for them). This was one of the hurricane Matthew cruises that sailed late (5pm boarding instead of 11 or 12) so we were given a credit right off the bat. Information from RCCL could have been a bit more forthcoming, but I am much more forgiving as I understand the chance one takes when sailing during hurricane season and the inability to give out information with this storm because of its angle of approach to the US. We had a sea day instead of Coco Cay, which was fine with me and my DW. I did have to rate the cabin "poor" (7634) rather than average as there was a leak initially in the bathroom, which was caulked, but then started to leak on the carpet, so they eventually had to move us down the hall, even though we were willing to stay. I used their help to do the "heavy lifting", which I expect in that situation, and they did not disappoint. For turning my steward into part Butler, i did tip a small extra amount. My wife was more particular about other people handling her stuff (understandable), so she felt a bit more inconvenienced. When asking for a credit for the inconvenience, they initially offered 20% off a future sailing, which we were not happy with. We told them so, and they called back and gave us a $100 credit for the cruise, on top of the initial credit for late sailing, which satisfied us. They went beyond this by sending a free bottle of wine and giving us the 20% off for a future cruise also (at least - we got a letter saying so - we'll make sure to follow up). Our cabin for the last night of the cruise seemed to have an AC unit that didn't cool very well, so the cabins get a poor rating for me. (i'll have to check to see if this issue was out there prior to our embarkation). Other problem areas they can solve - the muster drill outside in the Miami heat is a problem - NCL solves this by having people inside (i get the risk if there's an actual emergency - but just tell people the lifeboat number and where to go at the drill - we'll be OK). Other than that, embarkation was easy, the food was "good enough" to excellent in all areas - we had buffet for one lunch and breakfast, and the MDR for 3 dinners and last breakfast. Of course, if you are the type to complain that one of the poached eggs for your eggs benedict on the last morning was slightly overcooked and not runny, you make think differently - not a big deal for me (they did get one right). Service was good to excellent throughout the ship. They do Zumba classes in the center atrium and make a show out of it - so participating was a fun experience. Their singing and musical talent was good in most parts of the ship. Their main show was a standard "musical numbers from stage and screen" which was hokey at times, but well performed (my wife loved it), they had a crew "parade of flags" of about 80 countries where some of the crew did different ethnic dances from some of them - very enjoyable. Comedian on first night - so-so. Gym seemed small, but adequate and with a nice view. Good variety of entertainment, casino staff nice, friendly, and knowledgeable. Outdoor walking areas pleasant, indoor pool area away from kids was nice. Overall pleasant experience despite the problems, and I say a great value for the money. Read Less
Sail Date: August 2014
We just returned for a 3 day cruise this morning. We have done over 25 cruises and this one was the first with Royal Caribbean, and it was nothing but misery. Room.- We were in Cabin 2150 large outside cabin, well nobody told us this ... Read More
We just returned for a 3 day cruise this morning. We have done over 25 cruises and this one was the first with Royal Caribbean, and it was nothing but misery. Room.- We were in Cabin 2150 large outside cabin, well nobody told us this cabin is on top on of the engine room, and during the day you don't notice but after the show we came back to the cabin and the entire room was shaking, and the noise impossible. We call downstairs and it was 1:00 am before we were moved to another cabin 4761, which by the way was inside, not outside. Food.- The food is mediocre if that, cold chicken, hard meats, and to top it off in the regular dining room menu they have "Premium Meals Price" which if you pay for your meal you get good decent food. To me that's an insult to anyone with a little brain. It's your choice to go to the Chops Restaurant if you want to pay for a meal, but I have never seen a cruise line that in the regular dinner menu had "Premium Meal Prices" for those willing to pay for their own. I thought food was included in the price of the cruise! Service.- What service? You can sit and wait for 45 minutes just to order a drink. Staff.- The poor staff works like slaves because there are only a few of them for 2800 passengers, they do the best they can I understand the situation, but no "good morning" "how are you" just nothing pleasant for the passengers to hear. They need to train the staff better. All I can say: Holland America, Princess and Celebrity have no competition for service and food! Read Less
Sail Date: April 2009
We aren't those lucky cruisers who generally take several cruises a year. In our mid-fifties we are still many years from retirement. We hadn't cruised in more than 4 years when we were on the Solstice in February. It was a ... Read More
We aren't those lucky cruisers who generally take several cruises a year. In our mid-fifties we are still many years from retirement. We hadn't cruised in more than 4 years when we were on the Solstice in February. It was a stunningly lovely ship, we had a great time, and somehow we found ourselves looking for another cruise in April. We chose the Enchantment mainly on a great repositioning price point, with an itinerary that was all new ports of call for us. We were a bit concerned that an older ship would seem dated and worn out after being on the 2 month old Solstice. We flew directly to Panama City the day of the cruise, so we had no opportunity to explore Panama. We hopped on the Royal Caribbean bus (after a bit of boarding confusion) and took the long bus ride (about 2 hours) to Colon. Despite all the travel (Boston to Miami, Miami to Panama City, Panama City to Colon) we were quickly on the ship, no later than 4. We were delighted with our room, a balcony in the very front of deck 7. It was clean, tons of shelves and drawers for storage, lots of hanging space. The bathroom is of course tiny, but the adjustable hand held shower head helps, and the shelves in the medicine chest area held a lot. Our stateroom attendant, Hazel, was the finest we have encountered in our 13 cruises. We were never without the proper towels, she always did our room while we were at breakfast or dinner, any request or question was taken care of with the warmest smile and excellent conversational English, as well.Plus she seems to really enjoy making those towel animals - or at least enjoyed our amusement! The bed was very comfortable with excellent quality sheets. The ship in general was very well cared for. We especially loved all the windows and light in the Centrum area, and the pool deck, with its 2005 stretching, is just vast! With over 2000 aboard we never had to fight for a deck chair near the pool. (Not so on the Solstice, by the way, which is shy on pool deck space.) Costa Rica was all that we had hoped, with sloths and butterflies galore. Cartagena was a lovely Spanish influenced town. Santa Marta got mixed reviews, and the RC shopping agent went so far as to suggest it was unsafe to get off in the port unless you booked at RC excursion. Everyone made it back to the ship successfully with no major adventures, but there wasn't a great deal to do there. Aruba was a fun sailing and snorkeling stop and we had never been there. But what made the cruise outstanding was the excellent staff. They had many exceptional events. The meet and mingle for Cruise Critic was great, with lots of tasty appetizers and waiters serving mixed fruit drinks. (It was a morning event.) The typical "Captain's Party" was very well run - lots of champagne! And they went all out for past guests. There was a Crown and Anchor party early in the cruise, a Crown and Anchor sailaway party (with drinks) later in the week. For platinum and up members there was a fantastic champagne brunch (yes, I do like champagne!) toward the end of the week. All of the officers sat with the guests, the Captain chatted with everyone, and we sat with the very personable cruise director, Rico. He really has a funny, more contemporary sense of humor. We received a couple of "How is your cruise going?" calls. I filled out a mid-cruise questionnaire, and the officer in charge of hotel operations called to personally thank me. I always wondered if anyone actually read those things, and I can tell you on this ship they do! The entertainment was good. We especially loved the Buenos Aires Tango production show, which featured the regular singers and dancers and a professional tango couple. It was a refreshing change from the typical Broadway tunes packaged up. The lead singers were exceptional vocalists. We wished there was a bit more dancing, maybe a group with a vocalist in the spotlight lounge. But if you are a bingo fan (we're not) that's what you'll often find there. We chose My Time Dining and it worked wonderfully for us. Narissa, the hostess, was very accommodating, and we sat with the same excellent waiter and assistant waiter throughout the cruise, at a lovely table for two somewhere in the balcony on deck 5. The food in the dining room was nicely varied, attractive, and fairly imaginative. Food in Chops was excellent, service less so, but they made it right with a complementary bottle of wine. We just had an outstanding time. We met lots of Cruise Critics and participated in several excursions with member of the group. This is the first time we did that, and it really enhanced our cruise. I would highly recommend this ship, and we will be cruising with RC again based on this very positive experience. Read Less
Enchantment of the Seas Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.9
Enrichment 3.0 3.6
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.2

Find an Enchantment of the Seas Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise