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1 Helpful Vote
Sail Date: July 2019
As travel agent, we wanted to try out the Emerald service, and we are convinced, that the service is fabulous and excellent. We sailed from Nuremberg to Amsterdam, in July 2019. After arriving from the airport we got on board in minutes. ... Read More
As travel agent, we wanted to try out the Emerald service, and we are convinced, that the service is fabulous and excellent. We sailed from Nuremberg to Amsterdam, in July 2019. After arriving from the airport we got on board in minutes. The staff is extremely polite, and nice at the reception, in the restaurant, in the bar etc.. The pool has a relaxing atmosphere. The city tours have been well organized with professional guides, comfortable couches. We had great opportunity to visit the most important places, monuments, castles and churches. During our free time we have been good advised to explore the cities in an independent way. Every evening we had various entertaining programs with a lot of fun and laughing moments. The whole crew made our trip enjoyable, comfortable and memorable. We enjoyed our breakfast buffet every morning and 4 courses dinner each evening as well as our lunch combining buffet and menu. Additionally we had joyful teatime and late night snack. All food was fresh and well prepared. Read Less
2 Helpful Votes
Sail Date: April 2019
Having completed one Emerald cruise on the Danube, and been impressed, we decided a second on the Rhone should follow. We were not disappointed! It was the first of this season but the boat, the crew and all hotel staff were bonded as a ... Read More
Having completed one Emerald cruise on the Danube, and been impressed, we decided a second on the Rhone should follow. We were not disappointed! It was the first of this season but the boat, the crew and all hotel staff were bonded as a very competent, friendly and professional team who constantly demonstrated a desire to please. Accommodation, bar and drinks, onboard entertainment, pool/cinema area and especially the food and accompanying wines were all consistently very good. And of course last but not least, the guided land tours and scenery were in excess of expectations. We had a drinks package and struggled thereafter to spend money on board! My wife regrettably made up for it whilst on shore and we came home with marvellous cheeses, mustards, wines and chocolates! Jana the cruise Director and DD the cruise Entertainment director were superb and got to know all 130 passengers personally and treated them as both individuals and as members of the Team Emerald. A glowing review I know but well deserved Read Less
2 Helpful Votes
Sail Date: April 2018
We decided to do this cruise as a change from our normal sea cruises and not having been in the area before it proved to be a perfect choice. The Emerald Sky has a really happy atmosphere and we enjoyed every moment of the trip from ... Read More
We decided to do this cruise as a change from our normal sea cruises and not having been in the area before it proved to be a perfect choice. The Emerald Sky has a really happy atmosphere and we enjoyed every moment of the trip from Amsterdam to Basel The cruise director Darren made every effort to explain the following days itinerary and always made everyone laugh by telling one of his jokes or poems before we went to dinner. . He did a fabulous job as did everyone else onboard. The Captain was always there to wish you a good trip and again to welcome you back onboard which we thought was a nice touch. The tour guides were all very knowledgeable and gave you all the relevant facts without bombarding you with too many dates etc. There were a couple of special guest entertainers and the violinist who came onboard as we sailed down the middle Rhine area was fantastic. Normal entertainment was provided by a pianist who also proved to be a great DJ putting on a couple of lively disco nights. All in all a great cruise when we met lovely people who all added to the enjoyment of the holiday. Read Less
2 Helpful Votes
Sail Date: April 2018
We chose this ship/cruise because we had sailed with Emerald 2 years ago from Bucharest to Budapest. I like the lines of the Emerald ships. They are sleek and clean-looking. The staff are welcoming, courteous and accommodating. ... Read More
We chose this ship/cruise because we had sailed with Emerald 2 years ago from Bucharest to Budapest. I like the lines of the Emerald ships. They are sleek and clean-looking. The staff are welcoming, courteous and accommodating. Housekeeping is generally good with clean cabins and bathrooms. The trips were very well organised and interesting. If I could change anything about the itinerary I would have dropped the Volendam/Edam trip and replaced it with a full day in Amsterdam. We had only one half day in Amsterdam which is not really an adequate time for exploring and visiting the Rijksmuseum, for instance. Also the trip to the cheese factory, the day before, was a wasted morning. Most British passengers are not interested in watching cheese being made. We do make our own cheeses in Britain. Compared with our previous Eastern European cruise the food on this trip was not truthfully as good. The portions were tiny, not that I want huge portions. The fish for the main courses was pre-frozen and then cooked for dinner, and should really have been returned to the kitchen. The final dinner, the Chateau-Briand, was however, excellent as were the lunch time salads - superb. Timings and organisation to and from the airport were excellent. The Tour Director was informative and competent. The spoken English of a couple of the guides was difficult to understand. It was a nice touch when the Captain came to each bus on departure to say "Good bye" and to shake hands with all of us. Read Less
6 Helpful Votes
Sail Date: April 2017
I chose this cruise and ship because I was impressed by the indoor pool / cinema feature and I liked the itinerary which took me to 5 countries I might not have otherwise visited....Hungary, Croatia, Serbia , Bulgaria and Romania. It was ... Read More
I chose this cruise and ship because I was impressed by the indoor pool / cinema feature and I liked the itinerary which took me to 5 countries I might not have otherwise visited....Hungary, Croatia, Serbia , Bulgaria and Romania. It was very informative and the ship, staff, food and facilities onboard were excellent. The gym and pool I used a lot and the talk/ slide show by the cruise director was very good. All local guides were very well informed and I enjoyed all the meals onboard. Having bikes available to use was a bonus. We had lovely weather which helped. A GPS tracking system showing where the ship was at any tome would be a very good addition, however we were given complimentary guide books and river maps which was a nice touch. I would definitely recommend this cruise to friends who wanted to visit eastern Europe on a travelling hotel! Read Less
5 Helpful Votes
Sail Date: April 2017
Our second trip with Emerald - we enjoyed the Danube cruise last year, oddly on the same ship, captain and some of the crew! I can't recommend Emerald enough! Immaculately clean, comfortable accommodation. The staff were very ... Read More
Our second trip with Emerald - we enjoyed the Danube cruise last year, oddly on the same ship, captain and some of the crew! I can't recommend Emerald enough! Immaculately clean, comfortable accommodation. The staff were very friendly, helpful and attentive. The food was excellent - we even had a tour of the galley! Breakfast and lunch are buffet style with an amazing range of dishes available. The evening meal has table service and a menu with a choice of about 3 starters, soups, 3 main courses (although steak, salmon etc also available) then 3 desserts. Each day there is a Chef's Choice menu which we tended to pick each day. Excursions were very good with excellent, amusing well informed guides. My only slight negative is one I should have realised! The ship had a long distance to cover and so there did seem to be a lot of time to enjoy the scenery from a comfortable chair or the sun deck where I would have preferred to be a bit more active. We unreservedly recommend Emerald Waterways. Read Less
1 Helpful Vote
Sail Date: April 2017
My wife did extensive research with emerald and several other cruise companies and found that emerald was closest to our ideal , the frosting on the cake was that all tips and taxes were included. The flights arranged and meeting at ... Read More
My wife did extensive research with emerald and several other cruise companies and found that emerald was closest to our ideal , the frosting on the cake was that all tips and taxes were included. The flights arranged and meeting at airport efficient and easy . Coach ready and then our luggage was taken care of and next saw them in our cabin. Same on homeward journey arrangements transfer and Ie plane boarding check in all handled efficiently. Biggest praise was for the staff and crew. All were always cheerful and pro active in their approach. Efficient,rembering our names , polite friendly service was smooth but not intrusive. Cruise director Nina van Loon very personable and helpful interesting talks and info. And shore excursions well balanced for all age types and plenty of free exploring or resting time, excellent choice of locations. Boat was smooth and quiet and well maintained could hardly feel any motion. All in all we are sold on river cruising and particularly Emerald and look forward to booking with them again. Read Less
Sail Date: April 2017
We chose this cruise because I have always wanted to see the tulips at Keukenhof Gardens and what a display they have, not just of tulips but all the flowers are just so wonderful and you just cannot believe the colours and the size of ... Read More
We chose this cruise because I have always wanted to see the tulips at Keukenhof Gardens and what a display they have, not just of tulips but all the flowers are just so wonderful and you just cannot believe the colours and the size of them. The orchid house was so so beautiful, you could just be in that for hours let alone walking round the outside. A must if you really like your garden and flowers, cannot wait to get the tulips I ordered in October and plant them in my own garden to remember the gardens. Also Amsterdam and Antwerp are cities we had not visited so it was a good chance to explore them also, plus the excursions all sounded so interesting and were. Arnhem where we visited the Airborne Museum which is dedicated to the battle of Arnhem in 1944 was so good plus the war cemetery,was very moving. It was a busy 7 days but we so enjoyed it plus meeting new people most in our age group was great. All service, food and staff are wonderful a friendly smile no matter what time of day it is. We really hope to book and go on another one next year making it our 3rd with Emerald , really nothing is to much trouble for them. Read Less
1 Helpful Vote
Sail Date: April 2017
We chose this for its destinations, as it was along the lower reaches of the Danube, which we didn't know. Embarkation was very smooth, though it was a pity there wasn't more time in Budapest. The cruise was full of interesting ... Read More
We chose this for its destinations, as it was along the lower reaches of the Danube, which we didn't know. Embarkation was very smooth, though it was a pity there wasn't more time in Budapest. The cruise was full of interesting trips, including visits to a school in Bulgaria, and a lunch with a local family in Croatia. All of the local guides were experienced, very knowledgeable, and spoke good English. The Cruise Director also gave us interesting daily talks on the countries we were visiting. On two evenings we had excellent local dancers/singers on board. Everybody I spoke to enjoyed the cruise very much; the ship is lovely, with good size cabins and lounge, and the food reflected the countries we were visiting. The service was excellent, and the staff (mainly East European) friendly, relaxed and efficient. There is an attractive indoor swimming pool, and a minute fitness room. WE did feel that during the one day with no port stop there could have been more activities arranged, especially as it rained solidly all day.We finished with 3 nights in the Sheraton in Bucharest, which is a stunning city. We mainly found our own meals in Bucharest, but we did feel that more could have been made of the final night's dinner, which was uninspiring and a big contrast to the excellent on-board meals. We certainly plan to travel again with this company, and would recommend this particular cruise as something a bit different. Read Less
4 Helpful Votes
Sail Date: April 2017
This was our second cruise with Emerald and we were not disappointed. The welcome was really good and our cabin spotless. It was cleaned thoroughly every day with fresh towels. All the crew were fantastic and nothing was too much trouble ... Read More
This was our second cruise with Emerald and we were not disappointed. The welcome was really good and our cabin spotless. It was cleaned thoroughly every day with fresh towels. All the crew were fantastic and nothing was too much trouble for them. They always had time to pass the time of day and enquire about your well being. Our cruise director was excellent. We had superb meals with lots of choice and variety and the drinks package we had taken out proved to be worthwhile. The excursions were interesting and we were lucky to have good guides. Evening entertainment was good and other activities were available like bike rides if you wished. The small swimming pool is a definite bonus too. We met some great people whose company we really enjoyed. All in all a fabulous week. We will definitely book with Emerald again and would recommend it unreservedly. Read Less
3 Helpful Votes
Sail Date: April 2017
This was a first time experience doing a river cruise,normally we do the big ships.so off we set.arrived in Amsterdam after a bit of fun trying to find the agent from the ship we all get on the couch ,arrived at the port,ship looked ... Read More
This was a first time experience doing a river cruise,normally we do the big ships.so off we set.arrived in Amsterdam after a bit of fun trying to find the agent from the ship we all get on the couch ,arrived at the port,ship looked magnificent,so easy to get on Sky,refreshing drink and towel was presented,nice touch.We were in our cabin within 15 minutes and luggage almost behind us,that's impressive. Unpacked ,plenty of space for all the clothes and shoes do look in the bathroom there's 2 hidden cupboards behind the mirror smart.Then it was time to explore what we saw was a clean tidy ship,staff very very friendly always asking if every thing was ok or order a drink.We opted for the premium drinks package very nice.The only real big let down was the food ,I'm not a fussy eater at breakfast bacon burnt ,a fairly good selection,but boring,lunch some food tepid again boring.dinner ,what planet did that chef come from.some weird and wonderful mixtures he produced.The entertainment was ok,nothing to write home about.excursions superb there was 2 types fast pace or meander speed,we did both meander was perfect,a nice steady pace ,saw a lot of things,really good.Would we go again,yes,I think next time Portugal. Read Less
3 Helpful Votes
Sail Date: April 2017
This was our first time trying this type of break, extremely lucky to be on a brand new ship the Liberte and on it's maiden voyage. Fantastic experience, visited different towns each day and received first class service from everyone ... Read More
This was our first time trying this type of break, extremely lucky to be on a brand new ship the Liberte and on it's maiden voyage. Fantastic experience, visited different towns each day and received first class service from everyone involved. I could not recommend this highly enough, if you are into photography or architecture this is right up your street or in this case river. We went with no expectations and were blown away by the ship, food and all round service, no hiccups at all during booking and travel to meet the ship and return home, first class throughout the complete process. Food, cabins, drinks and weather all excellent, what more can you ask for, we are already in process of booking for next year. The staff were absolutely fantastic and really made the overall experience feel special and cannot praise them highly enough. All in all a special experience which will stay with us forever, just fantastic. Read Less
1 Helpful Vote
Sail Date: March 2017
Having previously tried a river cruise for the first time last year on the Danube with Emerald Waterways and being so impressed we decided to go again and they were our first choice as having been in sales all my life I was so impressed ... Read More
Having previously tried a river cruise for the first time last year on the Danube with Emerald Waterways and being so impressed we decided to go again and they were our first choice as having been in sales all my life I was so impressed with every aspect... their marketing, customer service is by far and above the best we have experienced and we have cruised and holiday with many of the leading names in the industry... Gifts of quality branded backpacks each along with your tickets & itinerary and even a complimentary afternoon at a concert in the top venue in Manchester early in the January this year ensures they demonstrates how much they value their guests and don't forget them. We joined the Emerald Star in Amsterdam and were delighted to find the same Cruise Director Patricia who is a fantastic person and makes all guests part of the Emerald family. Every member from the Captain down, go the extra mile to ensure your experience with Emerald is the best memories you can enjoy long after you return home. Food is freshly served on every occasion and of an extremely high standard & variety by some great waiters and chefs... special thanks to Sinton & Jumadi who were great characters and the bar staff with the lovely Vladimira all ensure every service was very professional. To Captain Vasyl Marichanu, Cruise Director Patricia, Chef Migh Hi (Sorry about any name spelling errors) & all the Emerald Star staff a BIG, BIG "THANK YOU" from us both... Howard & Lilian Read Less
4 Helpful Votes
Sail Date: November 2015
Just back form a 7 night Danube cruise from Nurenburg to beautiful Budapest on Emerals Sun, what a fantastic week, each and everyone of the crew were brilliant from Georgina our cabin stewardess to Robert our waiter in the dining room and ... Read More
Just back form a 7 night Danube cruise from Nurenburg to beautiful Budapest on Emerals Sun, what a fantastic week, each and everyone of the crew were brilliant from Georgina our cabin stewardess to Robert our waiter in the dining room and Olga in the lounge bar though every crew member made sure we wanted for nothing. Simona the Cruise Director made sure that all the excursions ran smoothly and pick ups and drop offs were exactly as planned, a hard job logistically. What a beautiful ship with fantastic food. The excursions were great with very frinedly, knowledgeable tour guides, especially Eva who was our guide for the Slazburg tour, she had us all singing the songs from Sound of Music, not everyones cup of tea but it just seemed appropriate when we were in he locations were it was filmed. I will definately be back on an Emerald river cruise and would highly recommend them to all my family and friends, if you haven't tried it then I would say you are missing out on a wonderful cruise. Read Less
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